Reviews of Colonial Honda (Car Concessionaire)

C Pronk

They bash other car manufacturers. How little they know.

Alan Levy

The best experience I have ever had buying a new vehicle. Ask for Bruce in sales. He was extremely friendly and up front. A true pleasure to deal with. My wife and I were amazed by his professional approach to sales!!!

Doug Collins

We are loving our new 2020 CR-V AWD Sport from Colonial Honda!!!

Stephen Thomas

The worst.

RJ DeCoste

Had car in for service and when I picked it up, the battery was dead. Stewart at Colonial had me come in and they did a test at no cost that is normally $89. Great service, thanks Colonial Honda.

Evan C

Very unfriendly

Justin Ross

Very good customer service. I really liked the friendly staff, online booking, reminder emails and detailed after service report.

Wayne Keizer

Purchased new car

Colby DeWolf

These folks are wonderful people! Neither sales or customer service has let me down yet!

RJ

Pretty good Honda showroom. I have nice experience

Alex E

The service is by far too expensive. The quote on change of AC condenser was twice the price I received from other auto services.

TheKingOfKings818

Best Honda dealership to deal with in Nova Scotia. Great staff.

hatem hanafi

Great experience during the time of purchasing the car. But if you need them afterward, you get no response

Lise Lapierre

Carley Reynolds was very, very pleasant and efficient. She was not condescending as she explained clearly what had to be done. She kept us informed (there was a delay, nobody's fault) and made the experience painless. Six stars! ????

Kostia Zaharov

2 hours to change the tires with an appointment... It's just insane, if you can't do the job in reasonable time, don't book the appointment. Change your tires at any other place, but not here.

Arush Mitra

Frauds, Worst experience ever. I was lied about my car's battery health just so that they don't have to cover it under warranty, additionally billed me for they battery check. 2 days later I get my battery tested at Portland street Honda and they replaced it under warranty.

Ivy Lynne Mac

I bought my first Honda this week and I had a wonderful experience with Colonial Honda! First I met with Drew in sales. He was very friendly and helpful. I had to bring along my 3 month old daughter with me, and she hates the car! So when we were going for our test drive, Drew offered to sit in back with her and keep her company, and she was content the whole drive! I then met with Charmaine in the finance department and she was also a pleasure to deal with, and also wonderful with my little girl. All staff was super friendly and made me feel super comfortable! I couldn't be happier with my experience at colonial Honda, or with my new civic! Thank you!

Marc Parsons

Both Curtis and Alysha exceeded our expectations. Curtis from the beginning was very open and attentive to our likes and dislikes. He was quick to get us into a vehicle that was initially thought to be beyond our budget. When it came to doing a test drive he was through when explaining the features and honest about his personal likes and dislikes. To have someone who was so personally invested in our happiness with the vehicle was a breath of fresh air. He was very knowledgeable and helpful from beginning to end exceeding all our expectations. We didn't feel pressured into anything and they were willing to work with us to get a deal done within our budget. They didn't walk us down a path out of our budget and listened when we told them we wanted to get a deal done asap. They followed up with us very quickly afterward and showed genuine concern for our happiness and comfort. The whole dealership was clean and welcoming. When we look at purchasing we we will definitely be back and hope to deal with both of these amazing people again.

K W

Had a great experience at colonial Honda. Joel Macdougal was a wonderful sales rep.

sainath vuthipalli

Receptionist is so friendly.

D C

Don't buy a car off of Joel, horrible customer service

Sylvia Nix

Nice waiting room. Free coffee and tea available.

T R

This was my first official car purchase. I walked in feeling uneasy and weary. My father and i were approached by Jim Macdonald. Hands down the best experience i could have asked for. I dealt with Jim for the sales part of everything, and Chris Casey for my financing and let me tell you they are a dream team. I walked away from this experience feeling very comfortable with the numbers, with my new vehicle and i will and would recommend this company to anyone. I don't usually write reviews but these guys deserve five stars. Thank you Colonial, you have made my car shopping experience the best i could have asked for. xx

Alison Richardson

Great experience with this dealership and Matt, our salesman. He was very patient, listened well, and eager to help us with our needs. The dealership was honest and gave us a very fair deal. I left happy with my purchase and would recommend them to anyone.

Megha Patel

Customer service is so good.Every employee is very helpful and I highly recommend. I got my first new car from colonial honda and i got very good deal. I give 10/10 :)

Tracy J Reiki with a Twist

Just purchased my 3rd CRV. Jim MacDonald and Alice O'Neill provided exceptional customer service. Highly recommend Colonial.

Kristina MacDonald

My husband and I traded in our used financed car and our lease car to purchase a new through Colonial. They were amazing to work with and super accommodating! We got our dream car for the price we wanted to pay and couldn't be happier!

Jerry

Personally, I've found them overly interested in money even for a car dealership.

Susan Wilson

I test drove 8 cars before visiting Colonial Honda. I had a full experience with a variety of dealerships and their people but no one even came close to Colonial Honda. They have superior customer service and were willing to work with me to set up my financing in a way that worked for me. I was very impressed with this little family-owned business. I got the impression that every customer is important to them and appreciated. It's now almost a year later and I couldn't be happier with my Honda Civic. I would recommend this dealer to anyone.

Galactic Fox2

awful staff, horrible service, DO NOT SUPPORT COLONIAL HONDA

Sean Harrison

I've bought a few cars at Colonial now and cannot remember one bad experience to be honest. The Service Dept. has always treated me more than fair considering some of the BS I've put up with from other dealers (the one right on the other side of the road, starts with an M...horrible)

Ram Czar

Worst customer service ever. Waited 20 mins inside the showroom and nobody helped. Disappointed after coming to to buy all cash!

brandon m

Been having the same problem on my brand new accord touring for a year now. It's been in their shop multiple times and they can't fix it. Went to drop it off today but they couldn't get me a rental car which they said they would. Wasted an hour of my day after work.

Maher Shehab

Guys very helpful and honest

Ryan Brar

Being on tight budget and first time car buyer, it was definitely a hard time, but sales person Bruce made it so easy and he was super friendly and showed genuine response for my concerns. Got me the deal I was looking for and eased it for me. Definitely a high five!

Simone K

I had a fantastic experience buying my new car. Ryan and Matt were friendly and helpful and efficient and even helped briefly with childcare haha. I really love my new civic :)

Krzysztof Gajewski

Sales experience was great. Follow up on items marked for corrective actions, not so much. I have informed them about front speakers intermitent work, and window seal that has come off after first snow/ice. That claim was made 15 days after purchase date. Multiple phone calls, it took me personally driving there to talk to someone, and after that more promises were made. Someone was supposed to call me afterwards, it has been a month amd some later, still no phone call to even schedule a service appointment. In addition, i had to deal with a battery that was supposedly replaced when they showed the car and it wouldnt start, so now i am waiting at the car shop getting that replaced out of my own dime. Seriously dissapointed and want nothing mire to do with them. TLDR: they will make whatever it takes to make a sale and then youre on your own.

Ibrahim Nebal

George Murad and ryain are both wonderful and friendly people

Erica Goold

Great customer service

Kevin S.

They replaced a couple of light bulbs in my heater controls. The heater control and stereo are on the same panel. They had to unplug the stereo to get to the heater control light bulbs. When I got my car back the stereo was flashing on the display to enter lock code. Stereo buttons no longer work and they refuse to fix it saying it was like that before.

Penny Dalgarno

I am a new customer to Colonial Honda Service Department and I have found their customer service to be excellent. They are very friendly and polite and helpful, especially Stuart the Service Manager. I feel I can really count on them and would highly recommend them.

Sam MacDonald

When I went in, the staff were great and friendly. I spoke with Greg Patterson and he was incredibly helpful. He was able to answer all the questions I had and he was super helpful in general.

Nicole Lewis

Staff here is super friendly. All repairs are done well and within the estimated time. The shuttle service is lovely.

Arthur Bezanson

I always find that this dealer has great customer service at the parts department. Newly renovated and looks like a great update.

Onamuh Robin

Would highly recommend Colonial Honda. Amazing customer service. Good people.

Obi Singh

Bad experience with service department. Took so long for the rapairs. A month!!

Maria Vinoth Kumar J

Great deal at Honda . Matt was very helpful and helped getting a good deal.

Mark Smith

Great time, service staff were extremely helpful and friendly!

CHRIS CHIASSON

Rick McIntyre was great. Recommend him and Colonial Honda.

Ujwal Gupta

Elena and Alysha got me a car application approved at great deal. If you are searching for a car at good rates this is the right place.

B McNutt

Great staff

Patricia Baker

Felt like I had red carpet treatment at Colonial Honda today

Kirstin Weerdenburg Yeh

Received an urgent safety recall notice for our CR-V and have had to call 3 times and still haven’t heard any further information about this in over 3 weeks, even after being told I would hear back. Considering this is a safety issue, I expect more prompt service. Yet another customer service issue convincing me that I will never purchase another Honda.

Mary Garoutte

Great service. Knowledgeable and friendly staff!

Lisa Marie MacPhee

Great service. Awesome sales team.

Neil Baylis

Great service,always friendly great prices! Top notch service thank you!

Liz Bailey

Very upset with my overall experience here. Twice when I had work to be done, I had to wait 2-2.5 hours past the time they gave me to get my car. I got the message saying my car was ready, showed up and it wasn’t. More recently I’ve been trying to contact someone at the finance department about a lease assumption and it’s been 3 weeks without anyone getting back to me. I’ve called dozens of times and emailed, the receptionist always says she’ll “pass along the message and they’ll get back to me” but nothing has happened. Very frustrating and unacceptable situation.

Christine Waller

Have CR-V in for tire/rim work. Waiting for vehicle to be done and very clean and update lounge area not just a couple chairs to wait. Coffee/tea and water available which is a nice touch.

Sheri MacIsaac

Tabitha was very pleasant to deal with , and if you can please my husband you have accomplished a lot lol . I love my Civic way better let’s see if an SUV will keep me happy too .

Dave Burn

Service department has dedicated personnel who do a good job but their logistics support is terrible. Twice, I booked my car for service after parts ordered and were supposed to be available. Each time, after waiting 1-2 hours, I was told the part was not available and would need to rebook. Last time this happened, was told the part would take 7 weeks to be delivered. Lousy service as a result. I will never go back there.

TJ Thompson

Great service

Gord Peters

Good place for Honda service honest

Jenny Gilkie

Staff and techs are amazing. love this place. definitely recommend for all your Honda needs. and the booking coordinators are efficient and friendly.

VIVEK SANKAR

Had wonderful service experience with Honda team. Especially from Tabitha

Steve Prosser

Salesperson spent a lot of time telling us how Honda makes the best car... almost started to sound like Trump

rahul deb

Nice experience good people to do business with

Alex Gong

very good customer service, very good people there. very helpful!

Gurmeet Randhawa

Great Service and great employees

James Rushton

The people here are very helpful and friendly. A great place to car shop as a family.

Sanif ayoob

I bought a honda civic 2018 from colonial honda. I appreciate the excellent service of the finance and sales team. Thanks a lot. Highly recommended.

Neel Patel

I got an Accord EX-L last week from colonial Honda. Had a pleasant experience dealing with the salesperson and the finance manager. Their online price was low as compared to other Honda dealers. Would recommend it to the people looking to buy used cars.

Brittany Bernard

Excellent customer service! Very positive and friendly employees! We dealt with Bruce personally and he was absolutely fantastic, very honest & very knowledgable! Would highly recommend them to anyone!

jeffery bilby

Bright , clean. New show room , great friendly staff always willing to help !

sscott _

Had a great experience at Colonial Honda. Highly recommended. They are fun, easy and most important of all... they are competent. They love Honda and now so do I.

Antony Prakash Thomas

Purely business. Be vigilant

Elaine Amor Sangrones

I have an excellent experiences with Colonial Honda, Alysha and Curtis are awesome, i got my dream car honda civic sport, thanks for your help!!!

Jordan

My Toyota broke down and I was able to limp it into the parking lot at Colonial Honda. They were more than willing to diagnose my vehicle. They found out that it was the alternator. They had one delivered and installed the very next day. Thanks to all of the friendly staff that helped me out so quickly!

Tobias King

Bought a used car here, sales staff was great (worked with Georges) but when I picked up the car the didn't have ownership papers. I was told this would only take a couple days so I didn't think anything of it. These papers took 4 weeks and I was forced to pay for a rental car during much of this period. I was assured that the cost of this rental would be covered but another 2 weeks has gone by and I've yet to receive anything

Obaida ALbish

GEORGES MOURAD! Thank you for helping me to buy my dream car. Thank you Honda Company. Thank you to all the managers and employees.

Ashleigh Bower

Got a great new to us vehicle and the process was easy.

Sabrina Freund

I was looking to buy a Honda Civic and checked out Carson Exports first. The sales guy was ignorant and rude so I left and called Colonial Honda! Spoke to a kind gentleman named Bruce Vickey. Showed up and Bruce met me at the door took me out to show me 3 civics within my budget. Perfect! Was upfront and honest with each car and out of the 3, I ended up liking one specific one. Came back inside and went over the budgeting and helped me figure out exactly what I was getting into and how we could negotiate on the price. Not once did he say ”no we can’t do that” and the outcome was perfect! I ended up with a car! I then chatted with Richard Sweeney and he as well was nothing but kind and upfront! I had the BEST experience at this dealership and I now call this “home” where I will bring my business time and time again!! Keep up the fantastic work everyone! Can’t wait to get my car on Monday!!! Thank you!!

Rockey Johnson

Agent Tabitha and Alysha MacPherson are both awesome! Gave me the best birthday deal ever.

Ronald Mayhew

I would like to thank Adam in the parts department for his help in ordering parts for my vehicle, and his great service. Thanks Ron

ian mcdonnell

Rick and Adam at the parts counter are fantastic. Never miss beat. I think they may know every part number by heart!

Daniel Huang

Parts department gave me a free hat

Pouya Pourdeihimi

Very nice staff. I had a great experience.

Lionel Dann

I enjoy taking my 2018 Honda Accord Touring in for service at Colonial Honda because the staff is always pleasant and attentive to any requests that I might have. The service is completed on time and their customer waiting room is clean and has refreshments.

Matt Portman

Excellent customer service, innovative approaches to keeping their customers safe during the COVID-19 pandemic. I will always feel more than happy with my service from Colonial Honda!

Casey O'Laughlin

Expensive, decent service

Owen Williams

Good service

Gear Geak

Not impressed. I called about a part I needed. The only place that had one was an hour away. Despite the fact that it was only 8:45 am (ie: there were still 8:15 left before they close) there was no way to get it to Halifax before Monday. No effort whatsoever to help me. Didn't even call them to find out if it could be sent earlier. Simply "No, can't get it until Monday."

Micko Tebo

Was in for regular service and happed to speak with Joel MacDougall about options for a possible new car - ever expanding family! He was more than helpful and willing to speak about all the Honda lineup that suited my needs! Super Helpful and knowledgeable. Thanks Joel!

Najib Faris

Very helpful service staff

dawn sloane

great service

Mehtab Singh

Been a customer of Colonial Honda since last 4 years. Have loved the hospitality and service. They always go an extra mile to get you the best deal. Love Honda. Honda is Honda- truly believe it!!

Adam Durling

Service is good but the pressure sales for additional services are frustrating to deal with. Be prepared to tell them no to a minimum of 3 different things when they call you with a quote after accessing your vehicle.

tkentdex

Great service with ease in obtaining an appointment.

Madison Lunn

great techs there! a lot of female ones too i love seeing that!

Kara Muhlhausen

I had a phenomenal experience experience with colonial Honda. I had found myself in a position where I needed a vehicle quickly, and was able to secure one just two days of reaching out to them. I would highly recommend Colonial Honda for any of your car purchasing needs.

Darrell Aulenback

Rick Melkirk in parts is awesome! He goes out of his way to help and does it with a smile!!! Great guy!! We need more Rick's in areas of service .

Sharon Churchill

I couldn't be happier with my whole experience with Colonial Honda! I felt informed, un-pressured, and well-cared for every step of the way! Thanks to Curtis and Erica, and the rest of the team, for making my car buying a happy and stress-free experience. Highly recommend!!

Shawn Anderson

Bought a 2018 Honda Pilot from here. Had an amazing experience. Both our salesman Curtis and our finance guy Richard were awesome to work with. The were very knowledgeable and helpful with our first Honda purchase. We will definitely be buying from here again.

Gena Dawe

Great staff, helpful and understanding.

Trena Gallant

As someone who finds it difficult to choose a pair of jeans, car shopping tips me over the edge. It is such a huge purchase, there are so many options to consider, and we are transporting our most precious cargo(all the kids, and their friends!), so safety and comfort are essential.I'm also programmed to be distrustful of "car salesmen", who I expect to up-sell me on everything. You can imagine my relief to meet Joel, a friendly, honest, helpful salesperson, who took the time to find out my family's needs, and to explain all of my options. Thank you, Joel!

Peter Nowlan

Always a pleasure to bring my CRV to Colonial Honda. It’s the best dealer and service department I’ve ever deal with. They are very professional and courteous.

Michael Kim

This place is hilarious because they will try to nickel and dime you for services you don't need, and they have the nerve to cold call or email you telling you to get your car serviced. If you need to call them though, you will be on hold for 30-40 minutes because nobody is at the desk. I would recommend going here if you don't know how to use the internet to look up other mechanics in the area.

Kara Baisley

Very pol and helpful

Beanz “Teabeanz” Mack

Staff were nice.

Sunshine Playz

I bought my 2017 Civic from Colonial Honda, and get my car maintenance here as well, the staffs are very friendly professional and helpful. I have great experience with them!

Kayla Maureen

Purchased my First Honda 2019 HRV last week. So happy with my purchase. It drives perfectly. The team at Honda were amazing. I had Bill and Alice. They answered all my questions and made me feel comfortable. Thanks Honda For giving me Such a great experience while purchasing my HRV.

Paul Tingley (Paul Tingley)

Appointment at 7:45 taken immediately and serviced quickly and efficiently. Polite staff and respectful dealer.

Brad Chapman Music

Parts department always is quick to help and friendly. Conveniently located near work too!

Tami Devinity

I purchased a Honda Civic 2013 last July from a very high pressure salesmen, Bill Spears. The vehicle was ok but it had been through more then what was disclosed to me via carproof, etc. The vehicle was suppose to have been serviced prior to me picking it up but I had to return it within a couple of days for them to change the brakes. The counter service was poor and the service man wrote ignorant remarks stating' not to ride the brakes' which I don't do. I asked him to remove the comment and he refused. I've had to bring it in a couple times after encountering poor service all the time. I tried to contact Mr. Spears on several occasions to which he was not available. After sales was also very poor. Now, less than a year later, I've gone to another dealer, traded in the vehicle and obtained much better service on every level!!!

Siddharth Jain

Poor service. I went to their showroom at 4:30 PM on Saturday. The salesman was least interested to show the cars and was in a hurry to head back home instead.

Kevin MacLeod

Very friendly sales staff and management who truly make you feel like you're in charge! One of, if not the absolute best place to buy your Honda in Halifax!

CONNOR R

The salesperson i dealt with, Greg, was very knowledgeable and genuine. Made my experience very positive! Thanks

F Pegley

Had to take the car to another mechanic to fix the brakes which the dealer charged me to service (as part of regular maintenance service). No confidence in the quality of work. Meanwhile .... Update: months later... They could have contacted me to see the paid invoice from the other mechanic but they really don’t care if anyone has has a bad experience. ????‍♂️

Gurjot Singh

I had very warm experience with sales rep Matt and financial rep keith... keeps the best on top...have good sales in future

Helen Corbett

Great staff there and very easy to work with. Very professional.

Raunaq Nischal

Had a great experience working with Colonial Honda. All the staff where very polite and respectful, will definitely recommend to my family & friends.

John Hingston

Excellent service...clean well organized facility...

Cheryl-Ann Mercer

Awesome people an place to deal with. The staff here are fantastic. Things dont always run smooth, wherever you are, but the staff here went above and beyond to help me out.

Cameron Webber

Top notch service, the sales managers are smoke shows and don’t even get me started about the general manager. Very welcoming environment when you walk in. Parts are also super knowledgeable! Service does some really nice videos while you car is in for regular maintenance which is awesome! Best dealership in Canada 10/10

ashvin raju

My friend get his battery tested costed 90$ for a check up. It cost 100$ for battery new battery????????

Diego Barnech

Joel (salesman) and Ryan (finance) made it a perfect experience. Loving my new CR-V!

Meghan Bray

Phenomenonal service with my entire experience with everyone at Colonial Honda. Jim Macdonald was the most real and reassuring sales representative. He was there for us every single step of the way and went above and beyond to make sure we felt comfortable. Kirt Macdonald was also incredible, creating the most trusting relationship that you could ask for. If I could give them more stars I would!

Denis Pankov

Thank you for the EV charge ????

Devon MacPhail

If you are looking for parts, Rick is the guy to go to. Great knowledge of Hondas and he always find the right part.

Burton Langille

Friendly and competitive.

Derek Gee

From start to finish, I experienced a highly competent and efficient service from both the sales rep and business office. It was a very easy and rewarding process.

Ella York

In August 2019, I was in the market for trading my two year old Toyota Prius for a sporty Honda Civic Coupe. Based on google reviews and radio ads, I first took my business to Portland Street Honda first. The service offered there was not what Google reviews described. First, the salesman didn't have any coupes on the lot to test drive. Second, the salesman didn't focus his full effort on trying to make me a good offer on a vehicle as he was pre-occupied with other customers while I looked at a Honda Civic Touring sedan. Finally, the salesman was unable to offer me a good trade in for my two year old Toyota Prius. So I took my business elsewhere to Colonial Honda. Although Bruce was very busy with helping his clients he still took his time to offer me personalized service in the form of texting and email that helped me make a good purchase on a new vehicle. After some negotiation, Bruce and his sales team was able to offer me better trade in for my used Toyota Prius and had a nice yellow Honda Civic Coupe that Portland Street Honda was unable to offer. I was able to trade-in my vehicle and pick up my new civic the next day without issues. Thank you Colonial Honda for helping me get in the seat of a sporty Honda civic coupe that I really love.

Michael Butler

We had a scheduled appointment for 8:30am today, though when my wife dropped off the car they tell her it's an all day drop off. I have the email stating "Appointment Reminder Date and Time: 10/06/2017 08:30 AM" This was not a "drop off the car anytime after 8 and before 1, vehicle ready by 3" notice. This was a "this is your appointment date and time" notice. We were to get our oil changed ($61+tx) and have a clunking noise in the front driver stearing assembly looked at for warranty (which we bought when we got the car, 8 yrs bumper to bumper). It happens fairly frequently when the car is stationary and you turn the wheel. They told her it would be $55+tx just to put it on the hoist. Is the car not going on the hoist for the oil change and 25+ point inspection that would include looking at the suspension and stearing assembly? My wife had to call someone to drive her home to Cole Harbour at 11 because the car would not be ready. No offer of courtesy shuttle (which was something dangled before us when I expressed concern about having to come from Dartmouth and back again during service appointments). My wife asked how long it would be before leaving and was told 3:30. 7 hours! She was told she would receive a call by 12pm. They called and told her that because we chose to forego the option B service last oil change that the noise was brake related. It never clunks when applying the brakes. It clunks when you cut the wheel while stationary. You pull up to a parking spot, shift to reverse then turn the wheel. CLUNK! Back in an put it in drive then turn wheel. CLUNK! How the hell is that brake related unless the braking system is falling off? Oh, she was also told it would be $147 for this "dis"service. By my math, $61 and $55 plus tax is less than $135. So the oil change is suddenly $73+tx? Prior to this, on 2 occasions, we brought the car in as there was an occasional buzzing rattle under the engine upon ignition. For the record, this is happening far more frequently. My wife was told it was because we are "turning the key too slowly" but they could not get it to reoccur themselves. What a stupid reason that is. I turn the ignition firmly and quickly without holding it passed the point of ignition. I've tested this "slow turn" theory of theirs following that diagnosis and actually could not get it to reproduce the rattle. Though the very next fast turn did produce it. It now happens quite frequently, though not ever time in any time of weather, humidity, temperature and time of day after letting the car sit or to drive it right after shutting it off. The car is extremely out of alignment and has been since we got it. We were offered an alignment from the dealership after our 1st oil change. Since I had not even hit a speed bump at low speed or parked against a curb I was not prepared for this assessment almost out of the gate. We got sold a car that had been abused in transit, got used as a loaner or something. I was getting the feeling this car was not brand new at the time of purchase. Finally: When we purchased that car we were told a full tank of gas would be included. In our excitement of getting our 1st new car, we drove away half a block and noticed it was almost empty. As well, the car had 411 km on it! "How does a brand new car have 411 km on it?" you ask yourself. Well, we were told that it had to be driven here from away for this sale. Moncton? The car had several paint chips and scratches on it upon looking at the car in bright daylight (bought it at night after work and assumed no issues AS IT WAS BRAND NEW!) We were given a touch up pen in compensation. It dried up upon 1st use and the touched up areas washed away quickly over time. Perhaps the issues with the car are because whoever drove it here from God-knows-where drove the piss out of it. We were told the oil changes would be every 10,000 km and that the engine had sensors for oil quality to let us know. Why then did it tell us to get the oil changed at 6000 the 1st time? I questioned that and they gave me a very non-committal answer.

Faisal Abbas

It is ok

navneet beri

Worst dealership in Atlantic Canada. Do not visit them.

Justin Dunbar

Very great

Amnah Mohammad

Excellent Service!

Reg

Staff is great! They gave me a fair trade in on my diesel jetta to help me get into the Rav4 I wanted! They did a 87 point inspection with a 2 year mvi, pads, rotors, oil change, both air filters and we were able to work out a deal for me to be able to put on my k02 tires with alignment as part of the price! Ryan rogers is the man to talk to in the used car section, he did everything he possibly could to help out the customer! All I can say is WOW I had a great experience! Do not be afraid of this dealership! They are very fair and up front

Dot Hu

We purchased our Honda at Colonial Honda. Car was great but after dealing with Colonial Honda for 3 ½ years it was time to move on. Like others here, I found the service advisors ignorant and self serving. I actually complained to Honda Canada about woefully subpar service at Colonial and they sent me a $100 gas card for my efforts. I sold my car in disgust and vowed never to buy another Honda product again.

Donna Fardy

Highly recommend the friendly and knowledgeable staff at Colonial Honda! Shopping for cars has never been something I've enjoyed but my sales consultant, Bruce Vickery, made me feel immediately at ease. He was straight forward, fair, knowledgeable and accommodating. I drove away a very happy customer:)

Jessica Al

The service staff here is so friendly and knowledgeable. I'm not a car person at all and they are always able to explain everything to me in layman's terms. Conveniently, they offer a shuttle service so you don't have to wait around at the dealership while you are having your car worked on.

Denis Lafontaine

Jessie did a great job with the servicing of my 2015 Civic. She forwarded to me a surprisingly detailed video from the mechanic explaining a few extra problems that needed to be fixed. I was outside walking when it arrived in my mailbox, and it initially showed as "failed to load", but once the large video file finished downloading, it played well. Overall, very happy with Colonial Honda.

Wael Qenawey

The interaction I had today with the service agent was horrible. She was rude and forget to ask me about a problematic key I had , and then called me at 3 pm to tell me that I must bring that key within 1 hour , her name is Caley Reynold, very rude person and I’ll never have my service in Colonial Honda again.

Jamie

Need anything else be said...it's Honda!

james avery

So far so good. They where very nice and helpful.

Miel Rademacher

Nice people, but not for me.

Liz Nielsen

I've dealt with Colonial Honda since moving to Halifax 2 years ago. I've been treated in a professional, courteous manner at all times. I'm very pleased with the service.

Nainiket Desai

Great place and great people. Bruce is my man! Go meet him and you will leave happy. ????

Steve Renner

Good people.

BigPuns ToyBox

Bought our new Accord here. Couldn't ask for better service and knowledgeable sales staff. Very warm and inviting atmosphere.

Zunaid Haque

I hated the place! Believe me, this is the worst place ever I went! I went with my friend to check out the cars, get some quotes, and if everything in favor maybe end up buying one. But the manager was overly rude and he was like yelling at us. They were pushing us to sign up the contract and do the buying thing right away. But my friend, you never can sell things this way! Good buy to you and congratulation you have lost a customer and you just won the trophy for the worst salesman ever..

Varun Gautam

Bought a certified pre owned vehicle. Found minor issues in the car during the first month. Bought back and told the Used Car Sales Manager (Ryan) about them. He was helpful and I was taken care of. Would recommend this dealership just because of Ryan Rogers. Keep up the good work.

Luc Arcand

Best dealership in town. Top notch service in both sales and service. Renovated facility with all latest technologies

Scott Baker

Great dealership. Staff is friendly and helpful. Have purchased 2 vehicles from them. Will again in the future!

Craig Boyce

No problems anytime I have gone in.

Majid Nasirinejad

Friendly and helpful staffs

Habibeh Naderi

Our experience with Colonial Honda was amazing. Staff there were very friendly and professional which made us feel like it was a win-win situation. With Bruce as our knowledgeable sales consultant, we were completely sure we would be in good hands. We then met Richard who is their financial manager. He was also very helpful and highly respected person who tried hard even after his working hours to arrange and finalize our contract. Overall, we recommend Colonial Honda to everyone who wants to buy a car with ease of mind.

Robin A

While I did not end up buying here, Matthew was very helpful and positive. Great experience and I will definitely check in here next time I'm looking for a vehicle.

Laura MacDougall

Colonial Honda has the best staff, especially Joel MacDougall. He is very knowledgeable of the products and has a kind heart. I recommend this dealership to anyone buying a new or used car!

Jacqueline Fitzmorris

Excellent service! Would high recommend

paige ritcey

this is by far the best dealership to dealwith bar none! Always trying to take care of your every need.....and the service is great! Perfect location just up from where I work.

Mark Publicover

We bought a civic ex today, its our second new car in the last 13 months and I have to say these guys made it easy, the no pressure approach was refreshing and we are thankful we had Drew Gaskell as our sales consultant. When we left Drew we were introduced to Pat in the finance department he was just as laid back and helpful. At the end of the day we were happy with the purchase price of the vehicle and the customer service. Keep up the good work guys.

Katherine Foster

The worst customer service i have ever experienced!!! Twice dropped my car off for scheduled maintenance and when i returned to pick it up, they had "forgot" to do the work! So then i had to rebook and be inconvenienced for another day with barely even a hint of apology. Called tonight to book emergency service and was put on hold for over 20 mins. Called back to be told everyone had left for the night in the service department . Nice to wait to talk to a department and be left on hold when everyone leaves for the night!!! Will likely be driving to dartmouth for all future service and seriously considering never buying honda again

Jeffery Burke

KNIGHTSRIDGE ELECTRICAL ENJOYS THE FRIENDLY STAFF AND GREAT SERVICE ????

Stuart Grandy

Awesome experience great sales person Rick M. Vehicle is so nice highly recommend

Brad Cornelius

If you're a first time visitor, make sure to ask for Luc Arcand. The #1 go to Honda guy, from a former Honda guy! He has superior product knowledge, professionalism, experience, and generally a good guy. He really puts in the effort when delivering the product to the customer.

Nicholas Foran

Sales staff are phenomenal. Service is quick and they keep in touch about any delays.

Joe Sangster

I keep taking broken things to these guys and my car keeps coming out fixed... Its like magic! Good group though.

Russell Hache

Colonial Honda gave me a great deal on a car I'm happy to deal with the dealership

Travis Conrad

Best customer service

WAYNE BRANCH

Looking at a used cars for sale. Are they so lazy that they can’t clean a car of snow and salt before taking a picture and posting it on their used inventories posts. It says to me that someone care much about appearance.

Alondra Ticona

Great customer service!

Jonas Ye

just changed oil and the service was good

Kelsey Kinnear

Took my CR-V in for the recall and ended up having to sell the car back to them. The process was super easy and straightforward, I was told what my options were and I was not pressured into buying another car from their used stock. The used car sales manager, Ryan, was great to deal with. It all went better than I expected and I highly recommend them!

Heather Ward

Sales and service staff consistently exceed expectations. Comfortable waiting times and amenities.

Kent Noonan

Take your business elsewhere. Colonial honda on robie is only interested in taking your money. I was charged for twice as many hours work on my car than was actually performed. They use the estimate for the amount time it will take the work to be completed as the billable hours BEFORE work even begins. If it takes less time than the estimate, they still charge you for the full estimated time. Take your buiness elsewhere and avoid this disgraceful conduct.

Madeline MacIntyre

My experience when purchasing a new Honda Civic SE at Colonial Honda was great. What was most meaningful about this experience was the help from Ryan. As a young adult who is still in school it really went a long way that Ryan tried to get me the best deal possible. I had gone to both HRM Honda dealerships to ensure that I was getting the best deal out there since funds are a little tight right now and my experience with Colonial was so much better than with Portland. While Portland street is a bigger location with new looks and more to offer in the way of amenities, my customer service experience was much more enjoyable with Colonial. Ryan's approach was much more appropriate and meaningful and I felt like he truly recognized what it might be like to buy a car for the first time, showing me extreme patience and understanding. I never felt rushed or pressured to purchase by Ryan but still felt like our business would mean a lot to him and he would do what it took to get us the best deal. Ryan was also good to clearly explain what was happening and check in with me to make sure he knew where I was at in the buying stages, curious about what I was needing from him. I felt as though this experience was truly about me and not just about Ryan moving me along quickly to meet his sales expectations as per my other experience. He truly earned my business. He was quick to respond to any questions or concerns I had and on top of this was very knowledgable. I would HIGHLY recommend working with Ryan and the colonial team as exceptional customer service is much more important to me than the physicality of Portland Street. Additionally, Alysha the finance manager was so kind, approachable and met all my expectations despite the quick time crunch she was under as I wanted the car by a certain date. Her smile and fun-loving personality is sometimes hard to come by in the business world!

Behrouz Haji Soleimani

My wife and I were looking to buy a new car. We have checked out many dealerships in the city and Colonial Honda has by far the most welcoming staff and the best service. The entire experience went very smoothly as Bruce and Richard helped us in every single step and made sure that we are getting what we want. All in all, highly recommended.

Caring Counts

Bruce and Alycia made buying a car such a fantastic experience, seamless and timely. We will be Colonial Honda customers for as long as we will drive????????????

Nick Wright

Have bought two Civics from Colonial in the past ten years and am just about to buy another one (the 2017 model). Sales/Financial and service have always been top notch and hassle-free, and the Civics have never let me down--not to mention being fun and economical to drive.

Chris Merrill

After waiting almost 2 hours in their lounge for a routine check up, I was told they can't find my car(they misplaced it)and they haven't started my check up yet. Finally, 3 and a half hours after I arrived, they located my car(it wasn't logged properly) and they finished their inspection. Upon getting my bill I'm told I need a complete fluid job(transmission, rear differential,). To which I reply, that's odd, I just had all of that done not 2 weeks at another location. How do you explain that? "um, I'll talk to the technician and see what he says". Of course they had nothing to say to back it up, and I was passed a sheet with what they recommend and prices. Typical mechanics and garage scam. I wouldn't be surprised if they didn't even check anything and just checked off a list of what to suggest I pay for. Total. Scam.

Amanda Logan

After walking away from this accident without so much as a small bruise is why we want to stick with Honda. The way Colonial Honda makes me feel during the purchase process is why we replaced this with our 3rd vehicle from them. From start to finish, the process was easy. With the friendly down-to-earth sales service from Byron Selig, the used car manager, Ryan Roger, who saw how tired this mama is and gave me a great deal without hesitation, and the finance manager, Dale Thompson, who finalized the purchase with personable professional ease. The whole process was tailored to my needs and the accommodations made, despite how busy they were, did not go unnoticed. ALSO, as a woman completing this deal, not once did I feel like I was being taken advantage of. I did my research beforehand and was never given any 'smoke and mirrors' talk...my decisions were always respected. Thank you Colonial Honda for your excellent service for the 3rd time!

Andrew Leonard

I owned a honda for years, I got my car serviced here on a regular basis and the staff were always accommodating. Its a bit pricy though so I dont think you have to visit as much as they recommend, but a regular check up can never hurt.

Rich Irving

Great service, George was easy to work with.

Robin Sohal

They Guy named Matthew over there doesn’t know how to deal with customer.He is really rude, need to learn how to treat customer with respect.Won’t recommend anyone to visit that dealership.

MoH Compagnon

Update: The beginning of March I was considering buying a larger vehicle. After stopping in to Colonial Honda and speaking with Matt Dickie, I test drove the 2021 CR-V Touring. I so glad I did. Matt was very responsive to our needs and not pushy at all. It was late in the day and I’m sure the dealership was about to close. That didn’t matter, Richard in the finance department got me setup with Honda Finance and the next day I picked up my new vehicle. Great team and great service. Great service during my recent visit here.

Trent Field

Called parts department about putting two new tires on the front, that were different than the back tires. Guy explains how tread depth is similar enough that it'll work. Go in to get my winters taken off & new tires put on, drop the car off at 930. Call them at 230 looking for an update, told they'll call me back. They don't. I show up at 445, they tell me they did change the front two tires. I go look at the car, and they put two new tires on, but they were not the tires I ordered. They were the same two tires I had on the back. Now I have to wait until the morning for parts department to call and see if they can order the tires I wanted, and they made me pay a $500 deposit essentially holding my car ransom because of tires I didn't even order. They also tried to claim these were the tires I initially ordered - then why did I have a conversation regarding the different tread patterns with the parts department? Essentially not only did I wait 8 hours for a simple tire change, they gave me the wrong tires, then forced me to pay a $500 deposit on tires I didn't want, and who knows how long I'll be waiting for the tires I actually ordered to come in. Needless to say it's the last time I'll be getting any service done here.

Alicia Willar

Beautiful Dealership! Sales team is top notch!

Grace Richardson

I booked an appointment with the sales manager Anthony to view and buy a vehicle, they still made the appointment for me knowing the car has been sold for days. Then they proceeded to tell me that there is another model similar to that one but that car wasn't on the lot, nor even on their inventory. The customer service was disgusting I waited for an hour to even be spoken to if I didn't walk in an office that the staff members were chatting in I would not have been "taken care of". I even asked the receptionist if she knew where the dealer was and she said that she didn't know his number. People came in, went on test drives and came back before I was helped. Very unprofessional, unorganized and rude staff.

R. Dave Spencer

This team is great to deal with. The service folks have always made an effort to work with my schedule to ensure a service delay does not affect my day. The buying experience was overall simple though they do the same song and dance where the offer you the extra warranty/services over a period of visits. While I'm sure that tactic does help some from getting overwhelmed, it is not my preference. I received free a mug for my honest review and you can too. :)

Venessa Cavicchi Downing

So looking forward to another new vehicle purchase- your team is great. Hope to see Joel MacDougall next visit!!

Bobbi Zahra

The attention to detail and clarity of explanations from Honda staff are all appreciated. I've only ever received great service from Colonial!

Angela Corbett

Awesome!!

Gary Mitchell

Great service on the purchase of our 2020 CRV.

Gary Glenn

Excellent service. They know their stuff, are very friendly and helpful.

Shawn O’Brien

Bought a car for my daughter at Colonial Honda for my daughter. Greg Patterson provided the best car buying experience ever. I wouldn’t hesitate for a second to recommend Greg and Colonial to anyone looking for a new or used car.

Georgette Geo Samuel

i had an appointment to see a used car(sonata 2011 had low km), when I took the appointment I mentioned that I am coming from 100 km away. i reached there even 10 minutes before the appointment and made me to wait for another 1hour to see the customer representative and made as to wait again because someone took the key and after 20 minutes he told its sold. Poor service and had a bad experience will never come back. and also won't suggest to anybody

praveen kumar

It was great experience in getting one of the best deal from Georges. He is really one of the best sales consultant I have ever talked and thanks for giving me the best offer. I strongly recommend for his consultation to buy a car at colonial Honda.

Neil Matheson

Always been an excellent dealership and now expanding under new ownership!

Anka G

Bought a used Honda CR-V, had to bring it back 3 times for the same problem that still shows up, sometimes the next day after the supposed fix. Was told manager Stewart would be calling me, that was 2 weeks ago, still haven't heard from anyone. When the sales person was selling the car, told us the brakes we're just squeaky because the car stood in the lot for tool long. Turned out the brakes we're 70% gone - were told that after the first fix. The problem with squeaky brakes came back after 2 weeks. Brought back the car again, was told the brakes were looked at and lubricated and everything is okay. Brought it back the third time after 2 weeks, this time was told again not enough lubrication. Guess what happened the next day after we picked up the car? This is our first experience with Honda after 20 years of Toyota and to say it's a disappointment is an understatement.

Gilles Nault

Adam with the Parts Department is always friendly and helpful.

Srilankans in Canada

Very Slow service

Peter Bojanic

I've been giving Colonial Honda my business for nearly a decade. I've bought two vehicles here and used them for all of my service. They used to be good but there's been a noticeable, steep decline in customer service in the past year. They don't seem to know or care who I am or how much business I've given them. I will shop around for a new Honda service option in the future.

Basem Khateeb

Cooperative and friendly staff & Convenient service

kiki the gerbil

avoid them

Kishan Patel

I recently bought 2016 Honda civic Touring from curtis and he is so kind and helpful for saving few bucks from us! I really recommond to go to curtis and he will help out with buying good and giving better deals! Thanks!!

Howard Baker

Friendly staff, great prices. I always enjoy coming to Colonial Honda.

Lori Baker

Jon Plummer at service was helpful and pleasant. Thank you!

Ghulam Jalani

Need to improve customer service

Shiella M

Dear Colonial Honda, I would like to let you know of how disappointed I am of the service I've gotten from your delearship. When we went there on January 24 for a regular oil change, we had the surprise of our lives to discover that something was "missing" from our vehicle. Add to that the fact that this part was over $300 and nobody was kind enough to let us know while we were present at the dealership. It was a lo-and-behold kind of revelation. While the video attached in the email was certainly appreciated, but the words used in the video and how the information was relayed to us was certainly not. We were even told that the engine undercover fell off without us knowing, without us hearing it fell off, without even hearing it clanking (at least). If we did not do our own investigation and asked questions to kind people from CSN Chapman and Bruce Honda, we would have spent $340 for something that was not even part of our trim, something that we can do without. I can only imagine how other people who would not bother to find the truth would be scammed into buying the engine undercover. We are new immigrants to Canada and $300 to an immigrant family is a large amount of money. $300 is a month's worth of food and medicine to our ageing parents back home. $300 is 5 months' worth of electricity bill back home. $300 is 30 months' worth of water bill in the Philippines. $300 is help we could give to our family. Nobody from Colonial Honda has even reached out to us between January 25 til today to make sure we have the right information. It's as if all Colonial Honda cared about was getting the sale. With this attitude, you have lost our business. While we may just be 1 client, please be assured that we will tell all our friends, family and co-workers about this. Frankly, we have wasted our time in dealing with something that wasn't suppose to be there in the first place.

Rosewater Live

From the time I walked in I was greeted with friendly faces, and felt extremely welcomed. George MacDonald was extremely approachable and knowledgeable. I have a particularly overbearing Dad in ON who was doing his best to help me over the phone. Not only did George speak to my dad over the phone, but he also advocated for me when he knew I disagreed with my Dad's views. I felt very well taken care of, and all my questions and concerns were answered and acknowledged. Richard, in financing, was super easy to deal with, and made the entire process very easy. This was my first vehicle and I'm very pleased with how simple the process was and how informative the staff was here. Thank you guys so much! I can't wait to pick up my new car ????????

Tonya Westhaver

Joel MacDougall is a fabulous salesman!

Larry Frail

Friendly, fast service at the parts department!

Phil Bennett

Great help shopping with George and working with Dale, who is the finance manager. Absolutely would recommend to anyone looking to purchase a new vehicle. Informative, no pressure and helped find the right vehicle for us. 5 stars all around!

Kiandra Mullen

Employees are very helpful and welcoming especially the receptionist, the tall blonde one! Would reccomend.

Margaret Stone

Excellant service! Salesman Byron Selig, Richard Sweeney , Business Manager were excellant in dealing with and made our visit a memorable one!

Marina Fuller

I highly advise you not to buy your car from here, or get service here. Time and time again they proved to be incompetent and extremely hard to deal with. I bought a brand new 2017 civic touring from this location, the salesman that sold me my car immediately dropped me after the sale went through, despite many concerns with how my car was running, yes in typical car salesperson fashion. I decided to move to Alberta, and made an appointment to service my vehicle and get it prepared for the long drive. They inspected it and told me I needed a new filter, new brakes and new rotors, despite only being over a year old with 25,000 km on it. I said fine, as I was on a time crunch for my move and I wanted to be safe on the road. I went and picked up the car, and my brand new car interior was completely covered floor to ceiling in grease... I took it back and asked to the see the manager, and he refused to come out and speak to me face to face, instead had the service lady go back and forth. They fully detailed my car, and they did a good job. Fast forward to being in alberta, I needed to get an out of province inspection, and there was a noise coming from my brakes I needed looked at. I went to the local shop and they told me that the last service I had was horrendous, that they somehow managed to put on faulty brakes pads (the noise that i was hearing) and put the cabin filter in backwards and the casing on backwards... I drove across the country with faulty brakes... Thanks Colonial Honda! All I can say is that they clearly have incompetent and careless mechanics, be careful of this business as they are quick to take advantage of you.

Hady Bahliss

This is my 9th car from this dealership! All the guys here are amazing including services. For your Finance, Mr Richard Sweeney is the best and the best to deal with. Lately with my last purchase Cameron helped me and he was great guy to deal with.

Kristeena Graham

I highly recommend Curtis at Colonial Honda! Very knowledgeable and fantastic customer service! I would definitely buy another vehicle with him. Keith in the finance department is amazing as well!! Thanks for the great experience! Ryan gave us a great deal on a trade in also!!! Thanks everyone!!

James Sawler

Currently researching our next vehicle and was provided great information and not pressured by our sales contact Joel MacDougall. Will definitely be back when it's time to buy.

Walter Rudderham

Great folks. See Luc.

Tracy Curwin

Thanks Gregg Patterson!

Jim MacLellan

Excellent service!! Helpful staff! Well done!

Faye Teeuwen

Great service when I bought my car last week! The staff here were very accommodating and helped with the (many) questions I had!! Highly recommend!

Lyle Bagnell

Great customer service with prompt repair/maintenance to back it up.

Jessie Puddicombe

All the new things happening at colonial honda is great ????

Hany ElNaggar

Great service. Jim Macdonald is very professional and efficient. Really recommend him. Hany

Easa Al Hariri

Very disappointed, will never recommend using their services as they try to charge the most they can. You can get the same genuine parts half the price from Amazon or other places.

Amanda

Friendly and professional staff, especially Greg Patterson. Helped me find the perfect vehicle for an extremely reasonable price!

bruce vickery

I always get the best service whenever I bring my car in to Colonial Honda. Jesse is very professional and always helpful!

Tj Young

Great dealership, no issues. Coexisted in this location for 40 years directly across from a mazda dealership and a block or two from a chev dealership. The complaints on this site have nothing to do with the buying or servicing experience. They are expanding their dealership parking lot by 30% and bought a few dilapidated/vacant homes (totally allowed and compliant with all zoning etc) that are being removed. Rats, asbestos and lead paint are being removed as well, much to the apparent chagrin of these negative reviewers.

Song Min

nice deal here with a 2nd hand CRV.

Jeana Searle

Great service. Great staff, highly recommend

Judy Nichols

Great dealing with the staff especially Tabatha and Dale Living a distance away they helped me choose my new ride Thanks so much

Scott Cameron

Great time, was thinking of dealing with another dealership but I met with a man named Greg Patterson. He was very knowledgeable and actually asked me questions to find out what car would be the best suited for me. Great experience would definitely recommend this dealership!

Kim Kienapple

I found the video prepared by the person servicing my vehicle to be excellent as a way of informing me about the required service

James Gaudet

Expensive spot. Make an appointment and they still won’t even look at the car for a couple of hours. I’d give it a big “meh”

Cra amp

Salesman seemed uninterested in helping me once he found another customer more likely to buy a car that day.

Jarret Calbury

Me and wife baught our CRV service was outstanding highly recommend colonial Honda on Robie street

Mark Mchugh

Bought my Pilot at Colonial 2 years ago and had an excellent experience thanks to my salesman Brian Brake. I have been using Colonial's service department every since and have nothing but great reviews for the service advisors and technicians. I encountered one problem during my first service visit where my shiny new Pilot was scratched to the metal. After a few phone calls, the matter was professionally handled. I was given a rental and the damage was flawlessly repaired in a timely manner (within days).The staff at the Colonial have always welcomed my family and myself with smiles and greetings every time I visit. For those complaining about the loss of housing and lack of Colonial's care for the neighborhood. GET OVER IT AND MOVE ON! There are bigger and more important things to focus on. Real world concerns that have more bearing than the loss of a few derelict houses and your sense of neighborhood pride as it were. I could see people being upset if they didn't keep the grounds clean, ran a chop shop or had noise emanating all night but this is not the case. it's called modernization and progress people, please stop thinking backwards to the past and what was. I hope you all have a great day.

Irfan S

Bad service

Stephanie Arsenault

Left multiple voicemails with the finance department, explaining that we wanted to come in and buy out our lease. No one returned any of our calls.

Charlene Oliver

Everyone was great, It was a very pleasant and positive experience, The associates walked us through each step, thank you Bruce for everything you have done, you really added a personal touch!!!! This man prides himself on customer service .I urge you to request this individual if you are even thinking about buying a new or used vehicle . Thank you Colonial!!!

JITHIN JAMES

i had an appointment to see a used car , when I took the appointment I mentioned that I am coming from 100 km away. i reached there even 10 minutes before the appointment and made me to wait for another 1hour to see the customer representative and made as to wait again because someone took the key and after 20 minutes he told its sold. Poor service and had a bad experience will never come back. and also won't suggest to anybody

Rebecca Mercer

I decided to contact Colonial Honda after a poor experience with another dealership and what a difference! I was extremely impressed with their high level of customer service, professionalism and their informative & friendly staff. During my initial call to inquire about service, the prices they quoted me were accurate upon picking up my vehicle after completion. I decided to do a drop off option assuming they would have it until end of day. I dropped it off at 0915 &, to my surprise, they were finished by lunch! Talk about being efficient! The team also, respectfully, recommended certain service options but didn’t pressure me into doing it. I would recommend Colonial Honda to others and plan on contacting them for future work. Thanks Colonial Honda!

K

They have some service advisors with the worst/laziest attitude I've ever encountered: all the way from Vancouver, Calgary, Regina, Toronto and now here. You need to cross your fingers to get the right advisor who is willing to help. No more crossing fingers for me; I'm not taking my Honda back here unless absolutely necessary. The tech guys are really helpful and friendly. However, some of the service advisors act like they just want to get rid of you and move on to whatever they were doing. It's happened to me, and I see it happen to others ahead of me in the queue.

Sarah Verboom

Curtis was very patient throughout what ended up being a bit of a drawn out buying experience. Thank you for the excellent customer service!

peter jerick mendoza

it was awesome, the staff are great and the place look fantastic

Maureen Hanson

Matt was great Paige got everything she wanted.

Krista Smith

Professional and friendly service. Great experience!

david whynott

All went very good.

Ahmed Jamshidi

Terrible customer service. I’ve booked 4 service appointments, and none have been on time. Twice, my oil change wasn’t even done by days end. They tell you the service appointment is just to drop off and speak and to a “service advisor”. Doesn’t help me get my car sooner. I should have learned my lesson and will never go back.

Natalia Terra

Buying was easy, servicing not so much. Our brand new CRV had an issue that service could not fixed for over 2 years. So we are now running out of warranty time and the issue still cant get fixed. In addition, the tech. service supervisor treats females like they are all idiots. Had other brands of cars with nice and competitively priced services. Will never bother with Honda cars or Honda "service" again. And prices are outrageous, without asking you they will fill your w.washer fluid and charge you same as 3 x4 l canisters of that staff:)) I dont know, maybe I am an idiot after all to pay for it!

Mukul Chawla

George's Mourad has been an amazing guy to deal from the time we entered the showroom and left with a brand new CRV. I am quite impressed with the overall customer service at Colonial. Great guys to deal with it and I can gladly say i am a happy customer ????

Roman Peleshok

Great deal !!!

Ted Knight

What a great experience at a car dealership! Greg Patterson went above and beyond to make this such a great experience for myself and my family. Greg made the car buying experience enjoyable.

Manoj Mathew

Doesn't value for customer's time. Got the appointment at 6. I was there on time. Asked for the sales rep. Nobody showed. At 6.20 someone else came, said Hi.. that's it. Even after telling him that I had the appointment at 6, again 'please wait'. Waited for some more time and then came out. Too busy people to do business .

Office Manager

I will never purchase a vehicle from this company that values a parking lot over the local community and its history.

Kate Sc

We had an absolutely fantastic experience at Colonial Honda and specifically with Mr. Ryan Rogers, Manager. He has honesty, integrity, and went above and beyond for us! The dealership was extremely clean (including COVID-19 precautions) and friendly. If you are looking for a fun, honest, and enjoyable Honda experience, go to Colonial Honda, and go to Ryan!! Upon meeting Ryan, he was immediately very kind and brought us into his office and took the time to listen intently to our situation. He provided honest advice and amazing customer service!! Even when he was busy with other responsibilities as a Manager, he still took the time to keep us a top priority. We would definitely advise going to Ryan for anything Honda and/or vehicle related!

Tanya Lee Gaudet

This review is being made after 4 different visits to the service department for repairs and being frustrated each time with bad experiences and poor customer service at the front desk. I won’t list all my grievances (and sadly there’s quite a few) but I will mention this one as it’s still ongoing. On one of my visits a few months back I had them look at my front tire because the light kept coming on the dash and I had to keep filling it with air. They legitimately told me when I went to pick up my vehicle that nothing was wrong with my tire and that they just lowered the threshold for when the light on the dash should come on because it was being ‘too sensitive’. Really? As I’m being told this I’m replaying in my mind all the times I had to put air in my tire and it would be at 20 psi...how is there nothing wrong with my tire?! So I wasn’t impressed, but I had enough so I went on my way. I also feel it’s important to note that on this particular visit I also had an oil change done and the service department failed to properly close my hood, so on my way home when I hit the highway the wind scooped up under my hood and jerked it open really quickly and the sound of it catching against the latch and then banging up and down as I was driving 100/km really startled me and freaked me out because I didn’t realize what the banging was at first and then I had to pull over on the side of a busy highway at dusk to close it ...so I was pretty upset about that especially imagining that happening to my grandmother. Anyhow, I continue to add air to my tire for the next month or so with the intention going to another garage to get it fixed when I end up having a very bad transmission fluid leak (and when I say leak, I mean a huge puddle under my vehicle) so I had to tow it to Honda (because I have a warranty with them and thought maybe this particular job would be covered) ...otherwise I would of 100% had it towed anywhere else! While the vehicle is in the shop I figure I have a different mechanic this time and maybe it’ll be a different experience for me. So I ask him to take a look at the tire for me and replace my driver side brake light as it was burnt out. Upon picking up my vehicle, after they sorted out the transmission issue (and I do feel it’s important to note that my transmission issue wasn’t covered under my warranty so my advisor did work on lowering the price of the repair for me which I did appreciate) but when I ask about the brake light and tire the receptionist said that there was nothing written about that on my invoice and because it was Saturday no one was there to look at it. Fine, I take my keys and leave. Monday rolls around and my advisor texts me a link to a live video thanking me for my service and telling me that in a few days I’ll receive an online survey to rate my visit and if I feel that I can’t give him a good review to contact him so he can make it right. So I text him back saying that I was disappointed that my tire is still an issue and that the brake light wasn’t replaced and then I never heard anything back at all. So I call Honda again 4 days later to ask for this survey that I was told I’d get and surprise surprise I receive an email from the service manager stating that “at the dealership level we cannot control who and when someone receives a survey, this whole process is controlled by Honda Canada.” Really? So why did I receive a video chat saying I’d get one? Funny the moment I said I was leaving negative feedback this survey is suddenly unavailable to me ....So in summary, I’ve had far too many things happen to me during my visits and even more than I’ve listed here so needless to say I won’t be going back there if I can help it. I’ve received far better service at other garages. Edit: I’d like to let everyone know that Honda never called me like they stated they would, and this is also one of my other complaints, THEY NEVER CALL YOU WHEN THEY SAY THEY WILL! EVER!!! It’s so unprofessional! Go ahead Honda, tell me you’ll contact me again, I dare you! I could use a laugh. Smh

Donnie White

The Steele auto group sucks

David MacRae

(Translated) Theft service! (Original) Goid service!

JAS

Great dealership with state of the art service department. Super friendly and professional staff

Tom ONeil

Local Honda Dealer. Only better Japanese is Oregans Toyota.

김영지

The dealer was so kind and quick to handle things.

Collin Tyndale

Great customer service

Samantha Bent

Had a great experience with the sales people here. I didn't feel pushed into buying and they had great info for me. Will definitely return!

Michael Keefe

The staff here were great. I met with Greg Patterson when I was looking for a car, He was very helpful and knowledgeable about the vehicles and helped me look for cars with the specific attributes that would make my driving experience better. 5 stars would definitely recommend this place.

Brock H

Love the car that we purchased from this location but the service we found to be very poor. We were passed around between employees, none of which seemed to have communicated with each other to know what was going on. It was a disappointing experience to deal with Erica, Alysha, and Byron. We were also told an offer would not be considered unless we put our credit card down on the counter. It seemed to be a very unprofessional dealership and I have heard much better feedback about Portland Street Honda and will go there if I buy a Honda again.

Danielle Rogers

Amazing service from salesperson Georges Mourad!

Jane

I had an amazing experience buying my first car from Rick, and everyone that I interacted with at Colonial. Above and beyond service, Rick helped me pair my phone to the bluetooth before I left and even offered to help me put on my licence plate. Couldn't have asked for better help, and I'm so happy with my new CRV!

Kazem Amiri

Worst dealership in Halifax for sure. Very poor customer service, i would prefer to try the one in Dartmouth.

Don Wotton

We have bought 2 cars at Colonial. Both times are sales experiences were excellent. Our most recent purchase was about 6 months ago. The salesperson, Matthew Merrick, was great. He took his time to show us all the features of the car that would have taken us some time to discover without his help. We didn't feel the high pressure or game-playing that go on at other dealerships. The business and sales managers that we dealt with were also professional. They explained the extras that were available but actually listened to us and were not excessive in pushing things that we told them we were not interested in.

rj daniels

Great service

Dan MacDougall

Had a great experience while buying my car, met with Greg patterson and he found the best car suited for my needs. Friendly and professional.

Dan MacDonald

Treated rudely by sales staff

Luc Arcand

Very friendly and honest staff. Best place to buy and service your Honda!

Jeremy MacNeil

Excellent service from salesperson Curtis MacPhee and finance manager Alysha MacPherson.

Cory Slaunwhite

Great service

Chris Gillies

Great customer service and really good deals.

Charlie Optical

We brought our 2016 Honda Civic in for a routine oil change and the brake check 379 code on the dashboard in August. The service advisor called us back saying that the rear brakes were at 0% which I found hard to believe since I had driven the vehicle 1500 kilometers the previous few days without any noises at all. They claimed all the sludge and dirt gets thrown back to the rear brakes is why they needed to be replace rotors and pads. And since the wheels are already off for brake inspection you might as well get it done or it will cost you more later. The bill came to just shy of $1,000 for routine maintenance. When I got home I pulled the last invoice for brake service and the technician had rated the brakes at 73% wear left, so how does a rear brake pad go from 73% to 0% in 17000 km s within one year? I would not recommend this dealer or at least not get your vehicle serviced there. In my humble opinion it seemed like they were trying to get the vehicle ready for a certified pre-owned vehicle at my expense.

Duane Margolese

Bought a car from the dealership last week. The salesman was decent, yet could have tried a little harder to not be on the car sales mode. Will probably buy another car from the same dealership and salesperson next year.

Wayne Arsenault

Great service , simple and easy transaction. Matthew Dickie made it a wonderful experience, professional and knowledgeable

Scott and Courtney Hearn and Morrison

Thanks to Joel MacDougall for a great experience at Colonial Honda!

Rc TT

I am always very satisfied with the level of service that I receive from Colonial Honda, the service I receive is the main reason I stay with them. There are other Honda dealers closer but the service just doesn’t compare to Colonial.They go above and beyond any expectations I could have from my car dealership.

Joanne Wilson

Great experience with Colonial Honda, great service and great vehicles

Pol Meleca

Man , these guys need a Customer Service Training ! I think they survive on the market just because Honda brand is selling itself, otherwise I don't see how they manage to sell these cars .

Ricky Herritt

I had previous dealings with a competitor that fell short of what my expectations for customer service or customer care should be. In 2019, I decided to check out the lot of Colonial Honda for the 2019 Civic Hatchback Sport, that's when I met Curtis for the 1st time. The entire experience was no pressure, no rush take your time to explore your options and crunch your numbers. It was by far the best experience I've ever had when purchasing a vehicle. After sale care and follow up was a very welcomed part of working with Curtis. I had the opportunity to work with Curtis & Colonial Honda again in June 2020 this time to trade in the 2019 for a 2020 Civic Hatchback Sport Touring, the second time around in a little over a year was just as memorable. Curtis & The Colonial Team worked diligently to put me in the 2020. I'll definitely be returning to and always recommending Colonial Honda.

Brooks Bailey

Great service! Loving the car so far!

Alisha McNeil

Great company - quick and easy service

Julia Doyle

If you're ever looking for an honest, trustworthy and friendly dealer, see Joel MacDougall!

Cam Beals

My name is Amanda and Yesterday I went into your location to look at my options of trading my vehicle in for a new Honda, I was unlucky to get the sale person Byron Selig. At first he was nice, pushy but nice. I told him I'm on my lunch break and just wanted to know payments for a new vehicle. I felt forced into picking one car. But I was like okay, sure I like this car so let's do it. I really wanted to go into finance office to see what I would really be getting for payments, Byron only came to me with one offer and was firm in that. Even though your website offers 0.9 on new vehicles, he never gave me that option or the amount of years I was looking for. He saw his business manager for literally 5 mins for my one and only offer. So I took that time to call one of my car dealership friends to see if this sounds good because at this time I was feeling rushed and pushed. My friend said I should just go back when I feel comfortable. Big purchase right. Byron comes back and tells me unless I put a deposit down on that car I can not go into finance office. So I asked to come back later, and that I need to think about it. He told me the deal was off the table and that he wasted 1.5 hours with me and his business manager is not going to be happy at all! Collected his papers on his desk and walked away. I have bought many cars in my life and just bought my mother a car two weeks ago. I have also sold cars myself before. I have never been treated with so much disrespect from a salesperson ever, till now. The man didnt even give me a chance to think about it and in this business he should know not everyone that walks in will commit right there on the spot to a large purchase. I will never go to your location again if sale people are allowed to behave in that manner, and i will let anyone I know that is shopping for a vehicle my experience there and not recommend going there.

Dawn Raymond

Worst car dealership I have ever dealt with. Bought my 2019 Honda Civic from here, and since that day it has been nothing but disappointments and headaches when dealing with these guys for any service. My car could break down in front of this dealership and I would get out and push it to the next closest one rather than go here ever again.

B Mosher

Tech provided and update on my service, back brakes need rotators and pads the car only had less than 20k so Jessie spoke to the tech and manger and the dealership went good for the rotators. Thank you

Kaylee Patterson

Great company, great atmosphere great service. Very happy with my first car Purchase from Colonial Honda and sales man Greg!

Matthew Walsh

Their service is terrible, the location doesn't make sense' and the pricing is outrageous. Spend your money elsewhere.

Edwin Chong

Excellent service and customer service. Had an great experience shopping there.

Dave Moore

The service was excellent. I dropped off my vehicles and the work was completed when they were picked up on time. Jon the service rep was very friendly and helpful.thanks for your great service.

Colin Spindler

My fiance and I purchased our new CRV from Curtis MacPhee this past week. What a pure pleasure it was to work with someone so professional and understanding of our needs. Put absolutely no pressure on us in making our decision, which made the experience even more enjoyable. Curtis and the team are a joy (this includes our financial services manager Alice! who was fantastic and got everything completed in a very timely manner). Thanks again to all the help getting us in our much needed new vehicle. Will absolutely recommend you to future customers.

George Maas

Very happy that they were able to fit me into their busy shop, with no appointment. My sunroof was stuck in the open position, not good in Nova Scotia. Raylyne (?) the tech working on my car, found some other issues, and I was notified. I OK'ed the repairs. I'm happy with the out come. Thank You.

C D

I had bought a car here 3 months ago and the outside thermometer wasn't working correctly along with a burnt out reverse light. I made an appointment to get these fixed considering I still had warranty on the vehicle. The service department refused to fix either of these because "it was not affecting the actually driving of the vehicle." And told me it would Cost of $200 dollars (local garage charged me 60 bucks). So I drove 45 minutes to get there and they did not even offer me a beverage. Will not be buying any more vehicles here. Stay away.

Anthony Cagnoni

Awesome staff

Susan Fiander

Bought my car here from Alex he was great! So I referred my nephew and he bought one as well!

Marsha Ball

Bought used from them, nothing but hassles just trying to get everything sorted out since.

Crystal Conrad

Tabitha Giles was wonderful to work with! So happy with my new Honda Pilot ????

Garima Mann

Had a great car buying experience at Colonial Honda. Cameron was a great assistance in helping choosing the right SUV for our family. The whole process was very smooth. Will definitely recommend it to anyone looking for vehicle.

SESSY12345 SESSY12345

Great place to buy a vehicle! Staff was very friendly and went out of their way to explain the work being done to my vehicle. I will definitely return for my next Civic.

Chelsea Ferriss

I have never experienced such exceptional service. I never thought I would drive a Honda but here I am and I am dumbfounded for words about how happy I am. Everyone who works here is kind and helpful. George MacDonald made the process of getting into a car so easy, he took his time explaining everything to me and was patient. Richard Sweeney was also so helpful with the financial end, never did I feel like I was being taken advantage of. He also did some extra work and found even more perks that came with my purchase! My Father worked for Ford Motor Company his whole career and I never expercienced great service like this once when purchasing previous cars with Ford. I HIGHLY reccomend Colonial Honda to anyone.

Kaylie O'Neill

Had a great experience buying a 2021 CRV from Tabitha. Great service and support from her and the rest of the team.

Fraser MacKeen

My husband and I were in the market for a new hatchback last month, and couldn't seem to find anything reasonable. We finally managed to find the perfect car for our needs. We ended up financing a fancy new Honda Fit through colonial, and every step of the way was just amazing!! I absolutely love it! It has been a very long time since I've received such wonderful service at a dealership. Koodos Colonial!!

Marcie Cooke

I highly recommend Steele Chrysler and am very happy with my new Jeep. Both our sales person and finance manager took the time to answer our many questions. The took the stress out of buying a new vehicle. Thank you!

Marcie Burke

If you plan on getting your car serviced at this dealership, be sure you have no plans the rest of the day. You will sit there for hours upon hours. They are very inefficient and extremely overpriced. Save yourself. They will also try and up sell you on unnecessary things. They. Are. The. Worst.

Mikela Fahie

My experience with Colonial Honda was terrible. I am from Cape Breton, so I went online and found a car which I was interested in potentially buying. I called and the salesman were kind and seemed eager to help me in any way they could. We did all of the paperwork over the phone and decided on a date I could drive up from Cape Breton to come look at and potentially buy the car. On that day I drove up after work and when I arrived at Colonial and took a look at the car I was purchasing it was full of scratches, paint chips and scrapes. I was not pleased, so they offered me $400 off the price of the car, which wouldn't even cover the cost of getting the body work it needed done. When I refused their offer, the workers suddenly changed their attitude and began forcing a new car down my throat, which wasn't what my intentions were when arriving there. The car I was purchasing was pre-owned, but was basically brand new. It was a 2014 & very low kilometres. After an hour and a half of sitting there trying to bargain with them, they wouldn't budge, so I left car-less and annoyed. The staff were rude when I told them I was taking my business elsewhere and to top it off they put a hold on my bank account, and told me it wouldn't be refunded until up to 10 business days, which was never mentioned before hand. They were withholding MY money for a car that I wasn't even positive if I was buying. I ended up going to Portland Honda seeing as I hadn't drove 4 hours to leave without what I went there for, a car. I ended up with a brand new 2015 Civic, with payments lower than Colonial was giving me. The staff I dealt with went above and beyond my expectations.The finance manager stayed TWO extra hours after their shift just to ensure the paperwork was done so I could drive it home that night. On top of that my salesman stayed to wash and detail my car, although that's not even his job. I cannot thank the staff enough. Needless to say Colonial Honda lost a potential customer, but Portland Honda definitely gained a lifelong one!

Whiskey Tooth

Last time I had service on my car at Colonial I waited 6 hours for it to be completed. They of course apologized so I gave them another chance. This time I let them know I had to have the car back by a specific time (3.5hrs) after I had dropped it off. 15 min before I was to pick it up I got a phone call saying it hadn’t been started yet. That is completely unacceptable. Both my wife and I drive Hondas but we will not be getting it serviced at Colonial any longer.

Gurinder Singh

Amazing staff, very polite and everyone treats you like family. Elena and Dale are amazing and explained everything to me in detail. I will definitely recommend my friends to colonial honda. Thank you for adding happiness in mg life ????

Varun Kumar

It was good and prompt service

Shawn Farrell

Great service, In and out fast. Thank you.

Melanie Manuel

I was very irritated with my service at colonial Honda today. I booked an appointment for 7:30 in the morning so I dropped it off the night before I asked the lady for the earliest appointment because I’m on vacation and I wanted my car back at least mid day. Well they didn’t even take my car in until after lunch and I couldn’t pick it up till 4 and all I was getting was an MVI and a oil change which takes an hour. Good thing I didn’t stick around and wait for my car. Then they wanted me to put $1000 worth of “suggested” work into it, When it passed safety. ????????

Louis Lebel-Wong

Fantastic service. Would highly recommend this place. Staff was great, Greg was especially helpful. Thanks guys!

Emad Ahmed

At Colonial Honda service's center I always have an excellent service. It started with booking the appointment for my car. Eritha Williams had a very charming laugh and a nice sense of humor . She went through what it needed to be done and what I need for my next service appointment. When I went for the service on the 16th of May , it was Jessie who received me with her nice smile and she went in detail about what it will be done & the time frame. Jessie acted professionally and respectfully. She is definitely an asset to the dealership. Thank you Jessy. Keep your excellent work.

Kenny Ryan

Nice people. Always a great experience here.

thomas wilson

Great guys to deal with, been a Honda family for the past 5 years. They are quick and helpful when it comes to addressing customers concerns. First we bought a civic and now we are purchasing an hrv

Safaa Harhash

The purchase process was okay, however the sales person did not explain everything as they should. After the purchase process i had so many unpleasant experiences with them. At this point i feel like they only cared about me as a customer before signing the papers, after that their service was to the grounds. I waited two months for my parts to come in, they never called me to inform me that parts are taking longer to arrive. After i spoke to the general manager all of a sudden my parts showed up, and they were able to schedule an appointment for me at my convenience.

Weiwen Zhang

Friendly service and good price, 100% recommend!

Douglas Mott

Outstanding service today at Colonial Honda. The customer care folks really listen and are genuinely interested in helping their customers. A special shoutout to Jonathan and the team.

Christian Paszkowski

Busy place that can be tough to get an appointment in a reasonable time, but the service was great.

Jason Lewis

Purchase new civic threw Curtis Macphee today great service at colonial Honda no pressure sale and reasonable trade in value

nasir salman

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Chris Lee

My experience was pretty good looked after and every time treated with curtosey. My only issue was there was nowhere to park which I'm sure their expansion everyone is complaining about will fix. Can't fight change the world is expanding everywhere. My house used to be all woods behind it. Now there's a sprawling neighborhood, nothing can stay the same forever.

Tom Arsenault

Tried to buy out the lease on our Civic through them a year ago. Over the span of 2 weeks, we called three times, left three messages, and they never got back to us. Had to go to Portland Street Honda in Dartmouth to get customer service.

Janna M

I purchased 2018 Honda HRV from Honda Robie. Sales department was great. For the past three years I took my Honda there for services, tire changes, oil changes ect. Every time I would book a appointment to wait for the car, not a drop off appointment. Everytime I would sit for hours after the start time of the appointment before my car would even be taken inside. Today I arrived at 120pm for 130pm appointment and at 230pm my car had not moved and staff could not provide a estimate of when or if the car would be ready today. Than reception at service could not even garentee if my tires and MVI could be done by the end of the day. Unable to get a curiously car. I was given my keys back and told they did not know when or if they would be able to get to my car today. The appointment was made two months ago, knowing how busy it would be around this time. There is no customer services, no staff that is able to problem solve or adapte to a situation at this Honda Location. No one seemed to care.

Kayla Vella

Great experience dealing with Ryan here. Very fast and easy process here, very happy to be taking my new car home today.

HFX 9731

Just an overall bad experience here. There seems to be no communication amongst their team and they provide you with different information every time you go back. Nice people, however, very unorganized. I love my Honda, but will not shop here again.

Dave Whelan

Bruce Vickery was our salesman, very helpful in finding us a new vehicle which fitted our needs and budget. Would definitely recommend and buy from again.

Stan Beland

Friendly staff, not pushy. Nice products, and they were cool with my two toddlers crawling all over everything. Ryan was very helpful.

Scott Boutilier

This experience was our daughter’s first vehicle and she couldn’t have had a better experience. The people at Colonial Honda were fantastic. Specifically, our salesman Greg Patterson went above and beyond to help make sure our daughter got a safe, reliable, nice car. Thanks a lot Greg for all your help!

J.P. Cyrus

Excellent, but high cost of service - you get what you pay for.

Izaiah Chu

Great service!

maurice david

Its the first time that I have gone to them for any servicing needs, but they were exactly on time. They did whatever needed to be done.

Charmac

Traded in my car and got a very good price on it for a newer Crv. We were treated very well by Aaron Zinck in sales, Kirk the sales manager and Pat in finance. All were very professional and worked hard to earn our business . We had an issue appear in the first week and they immediately took care of us with rental car and full servicing of the vehicle and promise to return better than new. So impressed. I highly recommend buying your next vehicle at Colonial Honda Halifax. Tell them 3120 sent you ! Thanks everyone!

Linda Fleming

Jessie & the Tech did a great job.!

Gregory MacMillan

Bruce Vickery and Adam prosser a1 to deal with

Donovan MacLeod

Stay away from Colonial. Worst experience both purchasing a car as well as service.

Katherine Jones

No refreshments were available while I waited for my vehicle (out of order) but my service was efficiently done and the staff were friendly did their best to expedite the work.

Tanya Snair

Always receive great service and they go the extra mile even after your appointment to answer questions you might have. It took a lot for me to switch from my previous dealer but I'm very happy.

coneycat

I always get good service for my 2011 Honda Fit. This time I dropped off my car for regular maintenance, and about an hour later Colonial Honda sent me a text with a link to a video. They were recommending I have my air filter replaced and the video showed the existing filter, which was full of pet hair and clearly needed to be replaced. I don't know if this is an idea that came up during COVID or if they just realized how useful it would be for owners who had left the car and gone on to work, but I thought that was a really handy idea. (I also think I need to brush my dog more often, but that's another story.)

Alix Sarty

I just bought my first car from Greg Patterson at Honda and he made the whole experince easy and fun. The customer service was out of this world and everyone involved was kind. If you’re looking to buy a car visit Greg and you will not be disappointed!

Mary Barlow

Bruce was great! Got the exact car I wanted thanks to him. Process was transparent and friendly. I recommend Colonial Honda!

Ashley Antle

My sales agent, Tabitha Giles, was amazing! I was so indecisive about what I wanted, but she worked with me and found the perfect car!

Shaun Langille

Great service and parts department, always deal with colonial Honda!!!

Rajan Kumar

Very nice experience. Thanks team CH for your reception and excellent services.

J P

Made an appointment for a repair, I was told it would take about four hours. Although they have a shuttle running often I decided to relax and wait for the repair to finish. They have a huge lounge which is very comfortable. They were done half an hour early which I was pleased about. The repair went well and the staff was friendly.

Tim Morris

I don't enjoy car shopping. That said, I had a really good experience getting my new CRV. Curtis MacPhee (Sales Consultant) was really great to deal with and there was no BS. This is my second car from Curtis/Honda and both times it was smooth sailing.

Emily Hirtle

Colonial Honda was very fast to support me in finding the best vehicle. Ryan was very eager to get me the best rate possible and went above and beyond for my inquiries! Stayed late while waiting for me to get off work to pickup the vehicle, which was very beneficial to me! I will definitely refer others to this company in the future ????

Allison McIsaac

Terrible experience. Brought my Honda civic to Colonial Honda for an inspection and maintenance and the 'service advisor' ,aka sales person, recommended a large bill of maintenance that was not required in an attempt to increase his commission. I will never do business with them again. Consumer beware!

Greg Kirczenow

Bruce and Richard helped me buy my first car! Very friendly and talked me through everything and took time to answer all my questions. Thanks guys!

Jeanne Campeau

I had an appointment on Monday to have my winter tires installed. Unfortunately i could not get in which left me in a panic and scrambling to get the tires installed. The service department were very understanding and got me in within a few days. Adam is amazing and took the time to show me the difference between 17 inch tires and 19 inch high performance tires. I am glad I bought my car from Colonial and Bruce Vickers is an amazing salesperson. I have dealt with Portland Street Honda for over 17 years, they failed me on this last purchase, and I am glad they did. I will gladly drive the extra distance to Halifax to get my car serviced at Colonial.

Shawn Nichols

NEVER USE COLONIAL HONDA! Use Portland Street. We have had the absolute worst experience with this dealership. We were promised in writing, Tire and Rim protection than as we were signing the papers, they told us they couldn’t fit it into our financing... even though they promised it. Even worse, we bought the car in Feb 2019 and were told that we could keep the Winter Tires off of our old car. They were going to take them off for us and give them to us. It is now almost June 2019 and we still haven’t received our tires. I contacted the sales person several times and they said they were working on it... so after no progress I emailed the General Manager of the dealership. He apoligized and said he would work on it for us. It was been another two weeks and we still don’t have our tires. They obviously lost or sold our tires, which is no problem... just admit it and give us a new set of tires! Worst service EVER.

Ashwin Konat

Worst customer service experience ever. I am trying to get an answer for many weeks, every time I am told someone will get in touch but there is no one who is taking responsibility and reaching out to me. Regret going there to fix the door locks of my car, they charged me and it even didn't fix the issue and now there is no one to answer. Think thrice before going there, though it's a brand the operation is worst than any local garage.

Reshabhh Singh

It was the bad experience i had ever faced in my life. They don’t know how to treat customers they wasted our time we wait there 3 hours and nobody cares about us and at the end they say the vehicle has sold. So i will not recommend anyone for this place .

Matthew Wilneff

I have bought several cars from this location over the years and have always been treated professionally. The service department now uses video to show work being done to your vehicle which I think is excellent and shows how they value transparency with their customers. Great job Colonial!

Allan Thomson

This is my second leased vehicle ( CRV) from Colonial Honda. The staff are friendly,knowledgeable, and very helpful. The service department is great ,with video reviews of all maintenance performed , and everything is explained in detail. My salesperson Bruce made my leasing experience simple and easy. If you like Honda ,you will enjoy your experience purchasing or leasing from Colonial Honda.

Barb Scott

Greg Patterson was great to work with and we would highly recommend Colonial Honda. Experience and product knowledge was exceptional.

Andre Kuciapski

Great experience over all, knowledgeable helpful staff.

Emily Truesdale

Procrastinated on getting my new winter tires put on but Victoria at the front desk made it so easy. She connected me with all the right people and was the most welcoming and polite of all of them. One issue: was not able to find adequate parking when coming in for my tire change; perhaps Honda should look into expanding their parking area to keep up with business? Other than that, EXCELLENT service from Victoria. Love Colonial Honda!

Stacy Camplin

The team at Colonial always goes above and beyond to make every experience easy and enjoyable. The staff are friendly and knowledgeable and have taken care of all of my automotive needs for the past 9 years. Looking forward to my next visit where I have no doubt I will be greeted with a smile.

Juliane Rodgers

Awesome dealership!!. Always so good to me and my 2 Hondas. I tell all my friends who own a Honda to go see guys and gals at colonial ????????

William Miller

Great service. Highly professional staff at maintenance counter.

Meagan Wagner

Great Experience and awesome customer service. My sales person, Jim, helped me out from the moment I walked in the door, to the moment I drove off with my new car.

MrDevior

I have 0 complaints. George and Keith made the car buying process simple. George was extremely helpful and nice! I got a 2018 Civic EX and I LOVE it. The Honda Sensing safety features are amazing! Yes, the upselling attempts were there but they’re just doing their jobs. They fixed my reverse lights for free as well. The car is in MINT condition. 5/5!

Mohamoud Siraad

Don't go here for service, they will not do anything and they will charge you high rate of labour.. there was engine sign on my honda civic instead of fixing the added more problem and I payed more than $900. When I asked why the problem is there? They said we need more time.. bulshitt they ripp me off without good service.

Rudy Zanet

Purchased a 2020 Civic Hatchback Sport Manual from Curtis in October of 2020. He was fantastic to deal with. The finance department was also super to deal with!

Michael Turner

Excellent service under very difficult circumstances.

Cheryl Timmons

Amazingly awesome experience! And I was just along for the ride with my "little sister" as she financed her first vehicle. Rob Blackburn and Erica Huntley, the two of you made this experience as low-stress as possible for her, which I am forever grateful for. You were both so at ease with all of us; it was like catching up with an old friend (we all appreciated that), but got right down to business when the time came (also a great quality). Thank you hugely for making this a near perfect (at no fault of your own...cough cough insurance cough) experience for my "lil sis!" Rob, safe riding this summer, dude! ????️ And Erica, Duke is freakin' awesome! ????

Tony B

The people always professional and hard working

Shane Wayne

Not really happy with the service. I have to call them more than 5-6 times to get appointment for servicing. Other than it's been more than 3 months and I am still waiting on warranty replacement part.

Nancy Morash

Curtis McPhee and Ryan chabassol made our car purchase pain free.

Jonathan Taves

We went to the Honda dealership in Dartmouth first but they didn't have time for us. We ended up buying our new Civic at Colonial Honda and couldn't be happier! Rick and the whole staff were excellent to deal with. We recommend Colonial Honda to all our friends.

favas k.h

Had a wonderful service experience with the honda team .. especially from Tabitha Giles (sales rep) . ❤️

Craig MacIsaac

Recently leased a Honda CRV through Colonial Honda and was very pleased with the dealership. Sales associate Greg Patterson provided exceptional service and was a pleasure to work with. I would recommend Colonial and Greg to friends and would happily deal with them again!

Darren Marchand

Never have i been more satisfied with a vehicle dealership . Bought a fairly new vehicle , had an issue with the leather seats . Ordering new seats to replace them . I know where im going next vehicle . Exceptional deal and Service from Manager Ryan Rogers and Inside sales Bruce

Evan Walsh

Highly recommended these guys. Their service department is top notch, they show you video send your text reminders. They go above and beyond what you’d ever expect Colonial truly makes it feel like it’s a family run business. Honest and reliable are the two best way to describe my experience I wouldn’t go anywhere else to buy a Honda and get it serviced

Mallika Vibhuty

Awesome experience at colonial Honda!

Natalie M

I’ve had a good experience with the sales side of Colonial Honda but unfortunately I can’t say the same for the service side. Every time I go in for a simple oil change appointment I always leave wishing I took my car somewhere else. Only thing that keeps me coming back is the price of the synthetic oil change. The service advisors all look like they hate their jobs and when you refuse to have recommended work done their attitudes get even worse.

Amber Harvey

Great service! And really friendly people!

Adam Leblanc

Excellent staff and team!

Glenn Armitage

Not a good time to visit. Major renovations going on.

Nate Porter

Great people!!:)

D J

Very poor .

Robert Wetmore

Jesse in the service department was pleasant and very helpful in my last visit to have the transmission fluid changed in my 2009 Honda Accord on Monday.

Laura Olsen-rowe

Bought my car there 7 years ago, in their old location.

Dileepan C

Great team! good professional service and customer support!

Thejodhar Pulakunta

I had a consultation for my CRV with Adam from parts and he was very knowledgable and had all the information I needed and recommended what I should do.

Cat Clarke

Very impressed with Elena, Ryan and Alysha! Great service, did everything as agreed and went above and beyond finalizing what we agreed on! Hard to find good service like this anymore! 11/10 :) Colonial Honda for the win! Go see them today and ask for Elena or Ryan!!

Kirk Schroder

Great experience buying my first new car at Colonial Honda. Thanks to Cameron Webber (Sales) for telling me everything I needed to know about the cars i was interested in, warranties and maintenance with the cars, and taking time to let me test drive a couple vehicles. Very knowledgeable and easy to deal with. The Finance Manager, Alysha is very nice and helped me get payments thay work for me, and explained everything very clearly. 10/10 service.

Jacklyn Winters

Today marks 2 months my 2019 Honda Civic has been at this Honda. With little to no information on what they did to my car and why it is still not fixed. Would give 0 stars if I could. I took my car in for a recall on my fuel pump, they replaced it and it broke down two days later. It has been there broken without a solution ever since. They obviously did something wrong and will not admit fault. You also have to call and leave 6 voicemails before you get a response.

Elton Bernard

Awesome experience very clean and professional

Ather

The most impersonal customer service I ever got in my life! All service advisors are flat-faced. Even the shuttle driver does not smile. The lady who despatched the shuttle appeared annoyed when I phoned her back because the shuttle had not reached at promised time. Service advisors have close to zero technical knowledge about cars. If you ask them any question, they just bluff and sound as if they are scolding at you (I relate with many others on this forum). My advisor sounded as if he was shouting when telling me to switch all-season tires with winter tires. "You put on snow tires or put your car in lock and key for winter." He and his colleague then laughed. When I said my tires are only as old as the car (less than 18 months), I got the generic (and easy) answer: "your driving habits." Honda should accept the fact that it is no longer selling the top cars in market. So, if it wants to remain competitive, it is about time it tells its dealers to begin treating customers with respect. But tell you what: They did a post-service online survey and I wrote exactly the same comments as I have here. I was expecting someone will pay attention and will call. But no one did. That says something, does it not?

Robert Carey

It is without hesitation that I recommend Colonial Honda because they are genuinely interested in making customers happy. Buying a car is generally a very stressful and tumultuous experience (at least for me) and I could not have asked for anything more from Colonial Honda. My sales person - Ryan Rogers - was kind, patient, understanding and was keen to meet my expectations and ensure I was completely satisfied. I also had the opportunity to meet the GM, Tim, who is also service oriented and eager to please. If you're looking for a no pressure, customer-centric atmosphere I would highly suggest you visit Colonial Honda and ask to speak with Ryan. You will not be disappointed! Colonial is honest, sincere, and genuinely interested in making their customers happy!

Tanya O’Quinn

Great service! Very happy with Pakman and Dale.

Danny Carew

Look for Greg Patterson. Easy to deal with, funny and overall great guy. Makes the buying process a breeze.

Al Hollett

We recently purchased a 2018 CRV Touring at Colonial. If you are considering a vehicle purchase I sincerely advise checking out Colonial Honda. From start to finish our experience was in every way hands down the best one I've had, and I've been driving for 40 years. I tend to be very fussy with all details with a purchase like this and they get a 10/10 from me. An alround pleasure to do business with. Sincere regards to all who read this ! Tks to Tim, Elliott, Curtis, Jesse, etc.

Erica Huntley

I have bought two CR-V’s from Colonial Honda. I had a great experience both times and will continue to purchase my vehicles from Colonial!

Ian Shepherd

Great service, very helpful and super friendly.

Chichi

Got my first car in here! George was so accommodating! I love my experience in here. I always recommend him to my friends.

Darcy Walsh

Bunch of crooks working in the service department of Colonial Honda. Told me I needed ~$2,200 worth of service on my Civic. Gave me a list of about 10 items that needed repair... went to another mechanic for a second opinion who told me only about 2 of the items on the list needed attention (~$400), and neither of them were as urgent as Honda lead me to believe. Most importantly, their service advisers are extremely rude in the way they spoke to me. I will not be returning.

stephen neiland

Just had the car service done by colonial honda. Awesome service and staff. See for my next service

Katherine Goreham

Very friendly service!

Muhammad Muddassir Rahman

Decent vehicles, but worst technicians. Had to take my CRV 4 times for a simple alignment - they COULD NOT fix it. Finally took it to a different dealership. Fast forward 1 yr. They again tried to do an alignment job. Messed it up again. Even steering wasn't centered. New level of INCOMPETENCE!!! Avoid them for any technical jobs!!!!

gurjeet singh

Worst behaviour from one of there employee mathew. This is the most insanely ediotic dealership i have ever been in my life. customer service at its worst.

Miranda Dykens

Friendliest, most knowledgeable staff in service and parts. 10/10 would recommend - they can replace the snack warmers in your car if they stop working for sure.

David Phelps

I bought my new civic touring at Colonial Honda and had an awesome experience. Greg Patterson helped me out and did a great job of listening and presenting options to get me into my civic. He was knowledgeable about the different cars, he was patient and understanding in dealing with my numerous questions, and was never aggressive in trying to sell me the car. On the day I picked up the car, he spent a lot of time reviewing features of the car with me to make sure I was good to go before leaving. He made himself available for further questions if necessary and called a few days later to see how things were with the car. Overall, I had an awesome experience at Colonial Honda and recommend that you give them a chance to earn your business if you are serious about buying a Honda.

Mayank Patel

Service my car

Paul Légère

UPDATE TO MY ORIGINAL POST DOWN BELOW: The sales manager called me today. He resolved the matter professionally and efficiently. I have now , a car from Colonial Honda. Paul ******************************************************************** ORIGINAL POST : My experience with COLONIAL HONDA, Robie street in Halifax : - After calling me back several times over the last few days about a Honda certified used car, we finally agreed on a price -I go in and leave a deposit -I go back the next day with my new auto insurance and licence plate to finalize the sale and they have INCREASED the price on the paperwork telling me that if I want the price we agreed upon yesterday, I will have to agree to forego the 120k/6yr guaranty that certified Hondas usually come with - I asked for my deposit back and left. - I will hopefully find my car at the friendly, honest ,straightforward and trustworthy family Honda dealership in Kentville.

Jane Smith

On November 26 my husband needed surgery for a lung biopsy. In our way to the QEII from Oxford NS the tire pressure monitor came on in our CRV, purchased in Moncton. As we were driving down Robie we saw Colonial Honda and decided to make an emergency stop. The staff could not have been friendlier nor could the service have been better. They immediately helped us and sent us in our way. I truly appreciated their assistance on a stressful day and was confident on my drive back to Cumberland County that I had been well looked after.

Mridula McGuinness

Jon Plummer was my service advisor. Was very thorough and explained everything in detail. Not pushy, let me make my own decisions. Very accommodating was able to get my car back quicker than promised

Simon Ridgway

Great service! Great staff!

Grant Webber

Friendly staff,Vehicle serviced on time Thank You

Samuel Blais

Awesome service, got me whatever i wanted in a short period of time. They answerd all of my questions in the same our and very friendly staff.

James Simmons

Quality service and friendly atmosphere.

Deandra Hamil

Terrible service - walked in with our minds already made up - my husband and I wanted a Honda. Needed a car and nobody wanted to or worked to sell me anything. Left voicemails and emails, all went unanswered. Not sure why a car dealership would make no attempt to sell a car. Just bought a Honda at another dealership because they valued my business.

M T

Wonder full experience in every way

Dolly Cowie

Excellent service. Good follow up

Monique

Sagar, one of the service advisors, is wonderful to deal with!

Richard Riggs

Have had a s2000 for 6 years and still enjoy it. Thanks to Rick in parts.

Ankit Kalal

I happy with the product and services both. We will get satisfaction for our queries. I would highly recommend for everyone

Brandon Gates

Great customer service from George & Ryan! Second purchase from this dealer and by far the best experience we’ve had

Janet Gomes

I was able to work with Ryan for the purchase of my new vehicle, and he made everything effortless. Ryan always made time to answer my questions, and provided excellent service. Was a great experience and would highly recommend!

Jason Sutherland

Great people and no issues. Definitely be back soon.

Nick

This place is a rip-off. They will charge you 2x market price for parts you don't need. I was charged over $1000 for a replacement part recommended to me after 2 hours of diagnosis. This did nothing to fix the problem in my dash and Honda didn't really care. They asked me to drop another $1000 for a different part. Go to CIVIC PRIDE in Bedford. They knew the problem in 10 minutes and installed a new part for under $400! Please save your time and money

Timothy James Atamosa

Worst honda dealership. I’d recommend you guys to go to honda portland or bridgewater instead. If not, avoid their salesman named “Geo/george”. He only cares for you until he gets your signatures. This dude promised me winter mats to come with the civic. I had to waiting 2 weeks to finally get it after texting him multiple times. And when I came to pick it up, he gave me used one! And it’s not even complete! It’s missing a piece. It’s not like I’m spending pennies here, we’re talking about buying a car.

Laura Virgin

Great service, no pressure super knowledgeable salesman. Very another process.

Duncan MacKay

was unsure/concerned when I came in, staff was very helpful though and really made it a much less stressful experience. thankyou Greg,

nirav patel

Really has a good services and all the staffs are very polite to all customers

paul porter

Well I guess you have to give a star, so I'll give one for sales, they are great for sales when wanting money on a purchase, anything after that, forget it. Bought a paint protection package,, still waiting for a year for the manager to get back to us (crickets), Terrible! Bring the car in again, Radar or camera problem giving lights on the dash with braking and cruise controls, was there for 9 hrs and all of a sudden the scanner doesn't work, but can have a brand new one right away. The worst thing is being lied to by service that they tried to call but my phone was busy ALL day. even if I was on my phone (which I wasn't) I have call waiting and would have gotten the call. I'll find somewhere else to bring business. Again if I could give Zero stars I would.

Mike N

The only reason we ended up getting our vehicle here was because they gave us a better offer than what Portland Honda had to offer, and even then when it came time to sign the documents the offer was no longer on the table. The salesperson made a substantially worse offer, and when we said that we wanted what was originally agreed upon during the last visit, he went to "speak to the manager" for quite some time. When he returned., he had a slightly better offer than the original presentation but that was far short again of what we had sat down to sign for. Once my fiancée and I literally stood up to leave in disgust the salesperson was able to run to the back office and get the original terms back, but not without making us feel as if he was doing us some huge favor and that we were unreasonably asking for the moon and the stars (again, this is something HE had offered US during the previous visit). Since our lease in December we have been bombarded with e-mails, phone calls and letters trying to solicit additional business...however when I actually contacted them for information on the tire warrantee I was stuck on hold for about 15 minutes, spelling my name forwards and backwards and repeating my name and address over and over because I "wasn't in their system". Today was the final straw for the solicitation that pushed me to write this review when I received a phone call inviting me to a "special event" this month. There would be "appraisers on hand to let me know what my current vehicle is worth, there would be deals on the newest vehicles, promotions on trade-ins and a chance to see what Honda now has to offer"....none of which I said was that appealing since I am leasing a 2015, which would be the "latest" and I can't see trading that in. When I pointed that out she says "Oh I'm sorry I saw here that you have a 2008, our mistake". I could go on but I'm sure most of you stopped reading long ago. I just needed to vent since this place continues to make me feel like the least appreciated client.

P Pahl

Despite the quality of the vehicles, the salesman tried to rip off my daughter during an evening deal. She repeatedly said she wanted rims and winter tires with the deal, and he kept leaving to see his boss. Finally, he came back and said "okay, you got the tires." She checked the sheet of costs, though, and he had written it up to cost her $400. It was dishonest. I despise Hyundai for their dishonest maintenance (they charge thousands over time for warranty checks that I caught them not checking), this Honda salesman was no better. Shame on him.

Doug Crompton

2 customers with no masks in wait room. Manager walking around with a mask not covering his nose. Told me last 2 visits that wheel alignment needed and air filter, cabin filter needed. No evidence of any alignment problems and filters were changed at another Honda dealer 10000 km ago. Tired of the upsells and poor leadership examples

Gerald Lalonde

Great service from Rick McIntyre Best car dealer ever

Manreet Shergill

I bought my car at Honda and have been very pleased with it. They always took the time to ensure I was satisfied with the service, and all my questions were answered. Honda knows how to take of its customers..????

Louise Abbott

I have bought two cars here. Friendly professional staff

Andrew Porter

My service experience was great. I truly enjoyed the personalized video regarding my car and detailing the overall shape of my vehicle. Thank you Jonathon

Phil Blair

Just completed the purchase of a pre-owned vehicle from Colonial Honda today, and having purchased many cars over the years this was one of the best buying experiences to date. Matt Dickie, the Sales Representative and Ryan Rogers, the Pre-owned Manager were excellent to deal with. The sales process was professional and without pressure. We negotiated a deal that worked for both parties, which is a win-win outcome. Keith Barker, the Business Manager was also great (sorry about the cold fries). Recommend highly that if you are in the market for a Honda or a pre-owned car go see Matt & Ryan and the Team @ Colonial Honda.

Frank Hugh

Terrible dealership, avoid at all costs. Your appointment is worthless and is treated as an all day affair. Don’t expect a call to keep you in the loop either. You will need to call and ask if your car is ready. They will tell you that the service rep is busy and they will call you back. Just waited 8 hours to have winter tyres changed over (they were on winter rims too) . Ignorant, arrogant and you just get a feeling they’re all having a good old laugh messing you about. My experience with them Is so bad that unless Honda Canada gave me a free car in 2 years I will be long gone from the Honda ‘family’ and won’t even consider them again . Cars are fine, everything else is garbage

Gloria Parsons

Excellent service. Love my car!

Wike Malters

Incredible service department, they send me videos of my vehicle so that I can see what the problems are, very transparent experience!

mahmoud sawy

ZERO star. Extremely NEGATIVE experience. I would give five starts for the WORST customer service skills ever!!! Very unfriendly, non-professional, rude customer representative who got ZERO basic communication skills and just trying to inferiorate other competitors on NO basis. We were literally told to “have a good day” or in other words, “LEAVE we don’t need your business”. Will never ever consider or recommend them or Honda. No wonder that their average is less than four starts. My friend and myself felt offended by this experience.

Shane D

Honda sales and service.

Leah Reynolds

Colonial Honda has always been helpful to our family over the years. Our sales advisor, Joel MacDougall, was always willing to take the time to answer our questions and guide us. Would recommend him for what can be an often stressful purchase!

Luke MacDonald

Nothing but swindlers and frauds. It's a car dealership what do you expect?

Emma Hyson

Great team & very helpful ! always super friendly when you go in