Reviews of City Mazda (Car Concessionaire)

Suzanne Bright

Thank you for helping me find the perfect Mazda CX-30 Devin Lockyer. You were an absolute pleasure to work with and I highly recommend you to anyone looking to purchase a new Mazda.

Laurie Isnor

Great customer service!

Carla Flaherty

Awesome service

Darren Genge

I have always had good service from the City Mazda... Thanks

Mark Thepen

Had an Incredibly rude conversation from Barry Walker from City Mazda Parts Dept, will be taking my business to Steele Mazda :P

Alyssa Dickinson

Ted, Devin, and Mat provided amazing service and made the entire process seamless. They were patient, thorough, and never pushy. I realized the day after we picked up our CX-5 that it didn't have remote start functionality despite it being included in the listing. I called to inquire and they immediately offered to honour the listing and send a cheque to cover the cost of remote start installation (I am not local) without me even asking. Very happy with our purchase and experience!

Laura Simko

Everyone I dealt with from Joel in sales to Amanda & Lyndon in financing to Gary in delivery, was friendly, helpful and readily available by phone, email and text. Their service is prompt and efficient. I was impressed by how quickly my needs were met after my first contact with Joel. I test drove a great car one week and drove it off the lot the beginning of the following week. I would highly recommend this dealership for any of your used or new car needs.

Burkley Connery

Purchasing a new Mazda was a wonderful experience. The staff treated us like we were part of a family, and made us very relaxed and comfortable. I would highly recommend Mazda to anyone in the market for a new vehicle.

BJ Boudreau

Exceptional customer service all around!!! Abel went out of his way to get me into the perfect car!!! He even stayed late on the day I picked it up to answer any final questions!! If you're on the fence as to where to buy your next car, look no farther.... Trust me!!!

Chris Ross

Attentive, efficient and very nice to deal with. Abel did a great job meeting my expectations! Super nice facility.

Amber Boutilier

Love it. Mazda is the best and the last family owner car business in Nova Scotia.

Kamran Rana

UNPROFESSIONAL, UNRELIABLE, UNETHICAL, UNPRINCIPLED worst management, they r not upto their words too, i emailed with one of their colleague related to my new purchase, and he confirmed everything over the emails and once i made my mind to buy that vehicle CX-5, they took out a lot of stuff from wht they promise to give and instead of being sorry, their reaction was worst and unprofessional, manager, TED was such a unprofessional manager, so rude, they dont even know how to respect a customer, unethical, i never saw such unprofessional manager in my life.. UNPROFESSIONAL, UNRELIABLE, UNETHICAL, UNPRINCIPLED I have all communication with me, if anyone needs to know what happend, I am always ready to open that correspondence with you.

Melisa

Awesome service

Sheryllee Phipps

My 1st experience at trying to get information to purchase a car was a disaster and disappointment. I felt scammed. Instead of getting the information I need to make an informed decision on which car I would like to buy, I got a call telling me I was approved, no one discussed anything with me, the did 3 credit check on my credit score without my direct approval to do so and in the end posted information that made it difficult for me to get another affordable approval to purchase, what was worst is the system to report them....but I leave them to time. My prayers will not be in vain. I am only putting 1 star because that is the only way to post my dissatisfaction with the 2 people who used and set me up for failure,

Jeff Lansing

What a great experience! I would definitely recommend City Mazda to anyone looking to buy a new car, especially if you’re afraid to deal with hidden fees or sneaky sales tactics. At City Mazda, I was kindly greeted by salesman Dalton who answered my questions and provided me with a quote for the car I was looking at. I then went to two other dealerships and they gave me quotes, but they were much higher than I expected because of the incredibly high dealer fees. I started thinking that maybe the quote I got from City Mazda didn't include the dealer fees. When I went back a couple days later for a test drive, Dalton informed me that they don't have an admin fee, and they don't make you pay for any ridiculous pre-installed accessories. (For example, Oregan's Toyota had an admin fee and apparently they make it mandatory for all their cars to get a hood and bumper guard at a cost of $630!!! I then went to Steele Hyundai, and the salesman used some tricks to hide some fees... which he eventually explained: $400 admin fee, $150 bank fee, $150 mud flaps, and worst of all, a $600 tire and wheel warranty!?! He only explained after the fact that this is optional, saying “most people buy it anyway so that’s why we include it." All in all, with taxes, the Hyundai dealer fees added $1,600 to the price of the vehicle.) Dalton was great, he brought over the specific model that I wanted with the i-Activesense features from their lot so I could try it out during the test drive with my family. He went over the features of the car in good detail before the test drive and even helped me install the car seat. The folks at City Mazda were great, from the salesman, the sales manager and the financing specialist, they were all honest and upfront and not too pushy. If you’re in the market for a new car be sure to include them on your list of dealerships to visit!

Tyson Hein

City Mazda truly makes you feel like family. After 9 years and 4 vehicles, I know and trust that I'm being taken care of by a team who won't treat you like a number. As one of the last remaining family-owned dealers here in the HRM; you still can still get that traditional small town feel with service levels exceeding modern expectations. Whether it's Brenda and her wonderful team on the sales side, or Merrie and Ken on the service side - rest assured you'll be well taken care of. More than fair trade values, honest service and no pressure...they nail it in every category. Now, it's not all roses. There's been a few bumps along the way with my vehicles over the years but this spectacular team has done right every single time. Every. Time. Our relationship started back in 2012 after walking out of a very negative experience at a competitor. Since then, I've looked at other brands and dealers during the due diligence process but always return home to City Mazda. TLDR; I highly recommend City Mazda in every way and I challenge YOU to go in and say hi during your next vehicle purchase, at the very least. You won't be disappointed.

Jerry

Polite and helpful

Sean Harrison

I paid for extra warranty on my Mazda 6 a few years back and required warranty service as the car was burning excessive amounts of oil. They wouldn’t honor the warranty claiming I had not performed every warranty service on the schedule,....even though every service relating to the engine was performed. I produced several documents showing this was a common problem with that model engine. They totally dismissed it saying that applied only to American Mazda’s. Crooks. Would never deal with them again if you paid me. I went back to the salesperson who sold me on the extra warranty and they claimed it was out of thier hands. Mazda lost my business forever.

Katie Lusk

Amazing customer service, wouldn't go anywhere else!

Jenna Lawrence

I've had great service from this location and other times it feels like I'm pleading with them to help me. Bought wipers one time and had to bring them back two times because they kept scratching my windshield. Apple Autoglass fixed it and told me to take the wipers back to the dealer a third time and tell them they were junk lol. Brought my car in three times to try to deal with a sputtering noise (sounds like dirty fuel injectors or a bad purge valve or something), we replaced a few other things and it hasn't solved the problem. Now I can't get my car out of park and the guy told me that since the car is old with lots of kms and also isn't acting up when it's at the dealership I should probably not get it fixed. I'm gonna have to take it somewhere else to get it fixed because I'm tired of getting stuck in park in awkward places and the sputtering noise is still happening. I'm discouraged but I've come too far to give up on my car because one shop can't solve the mystery.

Rose Boudreau

I had trouble getting approved elsewhere, but I had already done my research and decided that I could afford a higher interest to improve my credit. I need a car to get to the job that will pay the bills on time every month, and they did a great job at City Mazda getting me a reasonable arrangement even though I was in a difficult financial situation. I’m very happy with my used Ford Fusion I bought through them! Most of the bad reviews are complaints about things outside of their control, which is refreshing. I’m also a minority and they were completely respectful! 10/10 would recommend.

Jillian Martin

Highest level of value, courtesy, service and sales. Excellent warranty.

Faisal Samad

Great first time experience getting the maintenance done on my 2021 CX-5. Fast and quick service. Friendly staff and lots of space to get your work done while you wait at dealership. Not to mention they are to drop you off and pick you if need be.

Kenichi Takita

Bought my first car for a great deal! Everyone was super nice and helpful.

Stu Cochrane

Very easy online financing form, Brendan, my financing rep, contacted me the following morning and set me up with an appointment. He helped me find the right vehicle (cx5) in the nicest colour, and was completely professional. The whole team I dealt with were great, knowledgeable, and very polite. Great experience, great vehicle

John van Gurp

It's a standard car dealership.

Diego

Great and caring sales team in this dealership! Richard and Kim were very patient and helping out to get the best deal they could.

Chris Stone

Friendly and helpful staff and quality service

TH Hunter

Great staff and service

Tmar

Buying my car was a good experience. Cant say the same for their service department.

Felix

Very disappointed with my last service. Went in for an oil/filter change/general inspection. They told me the cabin air filter needed replacement (which it did). I told them not to replace it because I have spares. They reassembled the glove box wrong which is very unprofessional. But the worst part is what I found under the hood! On the inspection report they marked the engine air filter as bad. So I went in to take a look and saw tons of rodent droppings inside the engine bay and around the air box. Concerned by that I looked around and found some wires that had been chewed up, including ignition coil wires. The dealership HAS to have seen this if they looked at the filter (there was droppings inside the air filter box). But they didn't tell me about that. What they did tell me about though, is the cabin air filter which they wanted $65 for it (costs $10 and takes 45 seconds to replace, literally). Not happy at all.

Gknockwood

They made the purchase of a new car a very smooth and enjoyable process. Thank you again!

Graham Joanisse

Awesome staff and service. Devin is the man! I bought our 2020 CX-9 at City this past fall from Devin and couldn't be happier.

Moath Basil

Helpful staff and good service

Lewis Stewart

Great service and customer service.

Donald Chisholm

Excellent first time experience with this dealership. Courteous, helpful and knowledgeable stuff. Shout out t to Abel. Thanks for making my first Mazda purchase enjoyable.

Johanet Acosta

Always a pleasure to be there

Eagle Spirit

Ted, and Mat made my pre-owned purchase a very positive experience. Details were explained to me in a manner that made me feel informed and respected. If you are in the market for a Mazda, I definitely recommend City!

Willie Swyer

This review is shared by both Brenda and Willie Swyer. Being in our retirement years we have bought many cars over the years and one thing that we both found very stressful with just a couple of exceptions was talking with the sales rep. Often they would try to tell us what we wanted or needed instead of just showing us what they had to offer. Our experience at City Mazda was the total opposite, in fact this was the first time that we purchased a vehicle and enjoyed every moment of the process. Richard was very friendly and highly knowledgeable about our new CX9. We knew there would be a lot to learn and he was more than willing to teach us before and after the sale was complete. We not only enjoyed the experience but we love our new vehicle. It’s definately more than a step up from any of our previous purchases with technology that’s cutting edge. Recently I went to the pick up my young brother in law and his wife from the airport and he was amazed at all the amenities existing in the CX9. As I was explaining all the safety features, bells and whistles he stated “ So they sold you the seniors package!!!” of course hinting at my need for such technology as I get older. “Pretty much I said.” We know that whichever one of us takes the vehicle in for itsmaintainance schedule we can have a chat with Richard if he’s not busy with another customer and have a free specialty coffee and cookie while we're waiting. Willie and Brenda Swyer

Laura Miller

Abel was incredibly helpful and accommodating. He walked me through the whole process and answered all of my questions. I highly recommend working with him!

DP Steyn

Brought my ride here for a standard tune up/service. Everything was quick, courteous and on schedule. The waiting room has nice amenities with tea, coffee, juice, cookies, tv, wifi and newspapers.

Juanita Onochie

Every was really pleasant right off the bat. I worked with Abel Glass, and he was exceptional at listening and ensuring I got the best service/deal possible within my budget. I can't wait to go home with my brand new Titanium CX-3. Thank you Abel and City Mazda

Patricia Hubley

This team is the best team i have ever dealt with. Will definately refer my friends to you. Thank you Joel it was a tru pleasure dealing with you.

Leonardo Farran

They quoted me $1500 for something that other Mazda service store quoted me $1000 to fix. They charged me for 6 hours and only had the car for 3. $112.5 or hour. I am definitely never using them again. Do yourself a favor and call the one in Dartmouth or even the one on the valley. I could have saved$500 of I had done it in the valley.

ElShmiablo

Great people. Amazing service. 10/10 would buy car again.

Mark Emmanuel

Quick service and pleasant waiting area with snack, wifi and tablets to use

MR. Robux

good

Casondra Rooyakkers

After our Christmas Day roll over accident in our Cx-5 we were just so thankful that Mazda's safety features were as fantastic as they obviously are. My family walked away without a scratch. We were eager to get into another Mazda and Able was the most helpful throughout the whole process. Thanks from our family to the whole City Mazda family.

Stephen Waller

A friendly dealership where service appointments can be booked for the next day.

Kaitlyn McKinnon

Smooth, quick, easy experience. Can’t wait to get in my new car!

Ji

The CS experience is not bad.

Alex Harrop

They have a nice show room. The salesman are very friendly and willing to answer all questions. They also have a great service department. I have a Mazda3 2010 and have had it serviced many times over the years. They provide shuttle services as well. They are often very busy so book an appointment asap.

Stevenn Yang

Friendly staff

Melanie Lockyer

Devin provided such top notch customer service!! He listened to my wants/needs and set me up with the perfect vehicle!! It was such a seamless process. Thanks Devin at City Mazda!!!

Josh R

Great service, great car, great expierence. I would recommend city Mazda to anyone looking to purchase a new car.

hannah humphries

I went to see Matt at city Mazda I explained the problems I was having with my current vehicle and what were some upgrades I’d like to make. I don’t have the best credit and went to another dealer and was not happy with what they came back to me with and than went to city Mazda. Matt managed to get me a HUGE upgrade and into a SUV that I absolutely love. All of this for a slightly higher payment than I was making on my previous small car. I’ve been driving it for two weeks and have had zero issues and feel completely safe unlike my previous car. A huge weight was lifted off my shoulders and Matt was extremely helpful to me ! I cannot recommend him enough. He is a family man and will go above and beyond for yours !

lizabeth brooks

The service department is awesome. The mechanics discovered a problem with our vehicle that our own dealership and two independent mechanics missed. While we weren't pleased there was a problem...we were glad they discovered it.

Jessica Barry

We had a great time buying our first ever brand new car and the past month has been great! We have a new baby and we feel super safe and secure in the Mazda, we love the safety features

Bob Leccese

Awesome staff

HUN7R Cooling

Absolutely amazing! Family run, great staff, you feel welcome every single time you enter. Worth the trip across the bridge to go here instead of the alternative on the dark side. WAY friendlier

Corey O

Great Service, if you need your car repaired call service and ask for an appointment with Geoff Wyles

Blair DeBaie

I recently purchased a 2018 Mazda 3 GT from City Mazda. The entire process – initial contact, test drive, financing, and delivery – was seamless. The staff at City Mazda have been wonderful to work with. My sales rep – Jasper Gilbert – was friendly/approachable, professional, and knowledgeable without being overbearing. Jasper was very attentive and keen to help me find the correct car for me. I also need to acknowledge the outside-of-the box thinking of the sales and finance teams which helped ensure I was getting the best deal possible. The delivery process of my new car was exceptional for reasons I will outline below. Before receiving the keys to my new car, I had the opportunity to sit down with the delivery specialist and learn more about my car, City Mazda and Mazda in general. It was also during my time with the delivery specialist that I also received a tour of various areas of the dealership – reception, service/parts, City Café, and a viewing area of the service garage. Before driving away, Jasper gave me a tutorial on key interior features that were new to me – including dual-zone climate control and in-car Bluetooth. Jasper helped pair my phone to the car. Taking the experience one step further, Jasper noted that the car was not completely full of gas, and he immediately took corrective action. Jasper obtained a gas card and we then proceeded down the street for a fuel top-up. I must say that I am beyond impressed with the experience and level of service I received. It is clear that City Mazda values its customers. In closing, I must reiterate two points. Firstly, I highly recommend City Mazda to anyone in the market for a new car; ask for Jasper Gilbert – he is awesome! Service par excellence. Secondly, I absolutely love my new Mazda 3! #ZoomZoom

Shane Fewkes

These people were awesome. Just purchased a Mazda cx-5 and they made the experience and incredibly pleasant one! Brenda and Ken are great managers and made me feel right at home. Dalton was a great salesman, and you could tell right away that the people here cared about you as a customer and future owner. Not to mention they gave me a great deal and were able to work around my tight budget. Bravo city Mazda, bravo!

Claudio Slamovits

Great service

John Synyard

I had a great experience well purchasing my vehicle but ever since I've driven off the lot I've been sweep under the rug. The car was not delivered with terms agreed upon, I have gone back multiple times with function concerns and no one seems to be returning my texts or emails. I was in for service today and they let me leave the lot with the issues still broken which lead me to go back again. - I've owned the car 3 weeks and regretted it ever since !

Ashley Taylor

Devin at City Mazda was so wonderful to deal with! It took us two weeks of emailing back and forth to make a decision and come in to look at a vehicle and he was so patient the entire time. Sara in the financing office was so welcoming and really put us at ease. Everyone was very knowledgeable and answered all of our questions truthfully. We expected stress going in but we’re pleasantly surprised as how easy everyone made the whole experience. Devin took the time to go over all of the many features our new vehicle has even though it was snowing out and we really appreciated it and his enthusiasm! Sara took her time going over everything we needed to know and was quick to respond to my email questions. Extra shout out to Doug for helping us out on the first day when we came to look at the vehicles and getting everything started for us. Very helpful and friendly! We needed to bring our kids with us on pick up day and Devin was kind enough to put two of our tires in his office until we were able to make it back the next day for them. I cannot recommend City Mazda enough for your car buying experience! When we need to add another vehicle to our family in a few years it’ll be an easy decision on where we’ll be going.

Spencer Doue

I've been a customer of City Mazda since the purchase of my first car (a Mazda 3) in 2010 and now am on my second car (a CX-5 bought two years ago) - I've always had a great experience with them from purchase to after-sales service. Recently, they've implemented texting when you drop you car off for service such that they explain everything via text (which is handy in case you fail to take notes when talking to them on the phone). They also now have their technician take a video walkthrough of your servicing, pointing out what work they've done and any issues/recommendations - what a fantastic feature!! It really provides a sense of transparency and honesty in their servicing, which typically feels closed off and unknown to me - so I very much appreciate them implementing this new feature! City Mazda have always treated me with respect and kindness - their employees seem to care and are professional and I would certainly recommend this dealership to any prospective Mazda owner!

jerbin thomas

I experienced poor service from the city mazda Halifax. I bought Cx- 5 on October 21 but still I didn’t get my vehicle permit . I already went there to ask about my problem. They told me it would be reaching soon. Still no response from them. Poor customer service I faced from the city Mazda. I don’t know where i will go for my vehicle permit and registration.

leonard giles

Just wanted to say what a great experience I had in the recent purchase at City Mazda Halifax...staff were welcoming and friendly and made me feel at home even though I have never set foot in the place. I would recommend this business to anyone who is looking to be treated like family. I will definitely return to this dealership in the future ! Thank you for your help with my recent purchase . Leonard

Majid Taghavi

Great people!

Brad Kelln

Hard to complain with these guys. Sales and service have been great. Might actually be an honest dealership!

Bill Haley

Top notch service and super friendly sales team. I would recommend City Mazda to anyone shopping for a new or used car. Ask about their all inclusive maintenance package!

Shane

Excellent, supportive staff! I just purchased a CX-9, my 4th new car from them in 11 years. Lloyd, Ted, Gary, Abel and Taylor were amazing from inquiring to driving it off the lot. Highly recommend City Mazda!

andre basque

Their service department is abysmal at best. They're unorganized and have a lack of basic Customer Service skills. My car was in the shop for an entire week and they could not give me a proper explanation of what was going on - whenever I called in to ask for someone to tell me what was going on to my car and when they would provide me with a rental ( They eventually told me that I needed a new Transmission, which was covered under my warranty, but the transmission was back ordered and they could not provide me a rental until 10 business days had passed.. whereas Mazda Canada was telling me it was after 5 calendar days.) For days, whenever I would call in for an update, I was told that the person I needed to talk to was in meetings. When I would get to someone, their stories and excuses never added up so when I finally demanded an explanation on what was going on with my car and whether they're actually going to be providing me with a rental after 5 days per Mazda Canada's advisement ( this was day 5 of having the car there) - I was told that I was "Abusive and threatening" and they hung up in my face and in the end refused my warranty work all together. They couldn't even get their stories straight on why they cancelled my appointment - these were the reasons they provided to me in order: - "you told Mazda Canada that you wanted to cancel the warranty work and go elsewhere" - I did not tell Mazda Canada to cancel my appointment, I asked if I was able to pick up my car and use it for work until the transmission was delivered to do the work, I was told they did not know if that was possible. - they said they were refusing to do my warranty work because of my "abusive and threatening" manner. - because being frustrated about getting the runaround from a dealerships service department for 5 days and then demanding answers is abusive and threatening to them. In the end after all of this mess, after I picked up my car from City Mazda (On Friday afternoon) - I called Steele Mazda in Dartmouth to see if they could take a look at my car - Without even knowing of my issues with City Mazda, and with very little notice - they were able to take my car in yesterday morning, give me a full diagnosis of the situation, provided me with a rental right away (they were estimating 25 days without due to the back order) and have already reached out to me today telling me that my car will likely be ready tomorrow, if not by the end of the week since they found a transmission. If you want good service, and you want to have your car well taken care of - I strongly urge you to deal with Steele Mazda instead of City Mazda, they don't waste your time, they understand your frustrations and your troubles and they do everything they can to help you (with a smile). Steele Mazda>City Mazda

Ghost Busters

We bought one of our cars from them. When it had major issues, they actually blamed us, and said it was due to lack of maintenance. After about 6 weeks of fighting they determined the problem wasn’t ours. What’s suspicious is they didn’t disclose all of the information up front, as they should have. I can’t trust them anymore. Always be truthful up front. At all times. It shows character EDIT* response to owner. I had changed my name on google for privacy. Maybe a chev cruz 2014 with engine failure will ring a bell? Anyways, what would be the point in contacting you? You had already proven to be untrustworthy once, are you going to try to fool me again?

James Caven

Greeted warmly, knowledgeable staff - love this dealership!

Donna Karsten

Everyone was friendly and really worked hard to get us a good deal. We like them so much, we bought two. Thanks Abel!!!

Geoff Doane

Bought a Madza 3, 2016 two and a half years ago that included a maintanance package for 4 years. Its been great, bringing the car into Madza every 7000km to get the filter and oil changed, along with any other tune up. It was my last time there unfortunately, because I didn't read the fine print. "4 years or 80,000km" whichever comes first. So here I am 2.5 years into owning this car thinking general maintanence wont be an issue for the next year and a half. Oh well, the hospitality there is top class. Nice lazy boys, coffee, cold beverages, and even fresh cookies from time to time. I won't be going back only because there is a elevated price on car repairs, but great staff, great atmosphere.

Mr Singent

We have been taking our car to City Mazda for almost three years. During that time, we have been fairly treated and our car has been well looked after. The warranty expired on our car about a week ago and with the help of Mazda Canada and the exceptional staff at City Mazda, the problems we encountered with our car today were dealt with in a fair and satisfactory manner. We are extremely grateful for the wonderful service this dealership provides. A big thank you to Kayla in service! When I called the dealership this afternoon to express our thanks, the Dealer Principal, Steve Scarff, made time to talk to me. Steve truly understands and appreciates all aspects of customer satisfaction at his dealership. We highly recommend City Mazda.

Heather Young

The people here are absolute sweethearts ! Took car of me and my car like I was the only customer they had that day, I felt important. They even gave me extra service and didnt charge me.Thank you Mazda !

Jan MacDonald

Working across from it

Apie N'Da

Great Customer Service

Terrell Borden

Incredible staff and waiting area for customers. Always a joy to take my car in for servicing

Rudolf Tusek

Great service. Very satisfied ????

hi i'm Hank

I went to City Mazda to buyout my Mazda CX-5, while the same time they was doing the MVI for my car. However, after I paid the final payment and started driving home, I just noticed that there is a distinctive scratch on the steering wheel. I reached out to service advisor and they took the pictures of it and the manager just simply said they didn’t cause the scratch and of course I didn’t do that. After the discussion they said that my car is still covered by warranty and they can try using warranty to get it fixed but after a week I called them to ask how’s things going, the manager just told me that it’s not covered by warranty and it costs $800. They think they didn’t cause the scratch so they won’t pay for that. Honestly, before I send my car to City Mazda for MVI there’s no scratch, but when I picked up and drive, the touch feeling was can not be ignored. So I asked the manager to check the monitoring and he said after checked it out he’s gonna get back to me. However, a week has passed and I still didn’t hear anything back. That’s their attitude to the customer. Is it a will or a skill issue? Choose wisely, I would never go nor recommend City Mazda to anyone personally. *UPDATE* I saw the response from the owner so I think I should talk about the day that we checked the camera. At Feb 11, I went to City Mazda to check the camera with manager after work. Unfortunately, the camera didn’t tell us who has caused the scratch, neither the technician nor me, and then the manager said that maybe the scratch was there before I send it for MVI. I’m 100% sure it wasn’t there before so I said no, you can go check the steering wheel now. But after he saw my steering wheel he said “Wow, you steering wheel is way better than before, you should be happy, what do you want now.” Why should I feel happy at the time? The scratch was not there before I came to City Mazda. Based on the pictures you took earlier, I expected a new steering wheel and after I say that the manager said “That not gonna happen.” and he wants to take pictures of my steering wheel now, I said yes at the first time but while he was looking for the camera I thought I should ask for a copy of the old pictures which took by you before but when I ask him if I could keep a copy of the picture, he said “That’s not gonna happen.” Why did you refuse to give me a picture of my own vehicle? And he said We done or something else but same meaning. and just walk away.

Cairista Mac

Joel at City Mazda was great. He took in consideration my needs and I got a great deal on my soon to be 2018 Mazda 3. The staff is very accommodating and knowledgeable. Amanda in the financial side was very informative. Every question I had was answered fully with honesty. I recommend anyone looking for a new vehicle to check out City Mazda. I’m 100% satisfied with my experience with City Mazda and look forward to my future visits with them. Thanks Joel and Amanda! :)

Zoe Carvery

Roman and Matt helped me buy my first car yesterday, they answered every question I had and always listened to my concerns. They worked with me to get a great deal on a great car. Highly recommend City Mazda!! Thank you Roman and Matt

Heather A

I've always received great service since purchasing a used car here. Definitely recommend if you're shopping for a Mazda.

Hunter Bernard

I went over to city Mazda and met Matt and he provided good information and we decided to buy my new winter car, the Dodge Journey wonderful car.

Tanveer Syed

Appointments are smooth, staff with good knowledge & experience and looking forward to there service if needed.

Milca T

We just purchased a CX-5 from Devin and would highly recommend him. He was knowledgeable, very friendly & professional. Matt was also helpful with the finance part. They both made us feel like valued customers. Overall pleasant experience with this dealership and we wouldn’t hesitate to buy another vehicle there.

Jonathan Sharratt

Great people and friendly service.

Sean

We’ve bought 2 cars from City Mazda. Awesome place, if you can get Abel as a salesman I would highly recommend contacting him. The sales manager is a very nice and dedicated woman who wants to make the price work for you. 3 years into the first vehicle I still love it like the day I drove it home :)

Chris P

Excellent service, pre- and post-sales

Jenna Ritter

I took over the lease of a vehicle through City Mazda. While the car (CX-3) is fantastic, the service I received was terrible. I booked an appointment and ended up leaving because I had to wait so long past the scheduled appointment time. When I finally got another appointment, the staff member was incredibly disorganized and gave the impression they did not know what they were doing. Obviously they did not know what they were doing because the lease transfer was not done correctly and when I contacted City Mazda they told me that they couldn't help me because it's out of their control. If you want a Mazda, go to Steele.

AC. Zak

I've been a loyal customer, I've bought 2 cars in the past and have referred multiple friends to do the same. I've experienced multiple issues with the maintenance department. However, I've decided they were not a "big deal" as mistakes happen, I'll just get another car. After promising me a 2017 CX5 in a certain colour, they then call the next day and say they "were sorry, we looked into it, and there are none left east of Vancouver." I then called another dealer, who found not one, but 26 of them! Not only is the car currently in Dartmouth already, shipped from Quebec in 6 days, I ended up getting everything I wanted for less! Moral of the story, shop around. They want your loyalty, but won't give you theirs!

Atiyaah Muskaan

Amazing experience. Friendly and understanding staff. Satisfying customer service. Calee who attended us was phenomenal. We ended up buying from City Mazda. Post purchase care too is good

Debbie Walsh

One of the easiest, most positive & relaxing car Purchases I’ve ever made. Thank you to Mat who was timely with his response to get me in & look at cars. He was honest, knew my budget & respected it. Thank you to the financial advisor Brendan who worked hard to get me in my car the same day. Would highly recommend.

Trina Hartlen

While looking for a vehicle I contacted City Mazda and was immediately responded to. Although I began our vehicle search locally it turned out that due to the fantastic customer service we received from Able Glass at City Mazda we decided to buy from a dealer that was an hour away from our home. Friendly, welcoming and professional. Made the experience a 5 star visit.

Sarah Nisbet

It was a quick visit for a test drive and a quick work up of an initial quote. Devin was very helpful and friendly. It was a good experience.

Paolo Hojas

The services were great! Our agent was very good, he was able to identify the type of car we wanted. It was really hassle-free! Plus, the freebies were great! I would really recommend this place...try it!

Bradley Trenholm

A simple oil change took 2.5 hours. 50 minutes just to move it into the service bay. This after staff argued with me trying to force me to get a $300 oil change instead of the $70 pre-paid oil change I had. Usually booking 3+ weeks in advance even outside of tire change seasons. Terrible staff, bad service.

Wesley Macauley

Great family owned dealership with awesome staff!

LEON FU

Very nice people in the shop. Good service and very care of the customers.

Denis Boutlier

Overcrowded. Over priced

Aileen Murchison

I have recently purchased my 2nd vehicle from Joel at City Mazda.I am so happy with not just the vehicle a beauty CX-5 but all the amazing service from the whole team.I had something that needed to be addressed and was called personally by the owner Steve.That’s the kind of personal service you don’t see everyday. I highly recommend the team at City Mazda go there for your next vehicle purchase you’ll be happy you did.

chloe arbuckle

Amazing experience at City Mazda. Everyone there went above and beyond to make the experience unforgettable and personalitized. Will be going back there when I buy my next new car and will be recommending them to friends and family! Special shout out to Jasper and Amanda who made the process as easy as possible. You guys and everyone else who helped are amazing!

Claude Barbeau

Excellent service and very friendly staff.

Rae Liu

Bought our first car in Halifax. Was very happy with the service. Matt is so patient and helpful.

Michael Whynot

Have purchased 4 Mazdas from dealer and have found service second to none.

Timothy Smith

Great service. I was picking up parts

Kelena Kelly

Service was a great. Purchase felt rushed and not seeing the full purchase agreement prior to agreeing left room.for confusion.

Faisal Sahibi

Sold us a car with the subframe not only rotted but broken. We spent 1500$ in shipping and this seller decided to be dishonest. Used car manager knew we were bringing this car to Toronto.. we bought the cars under his trust without seeing it.. yet was ok with us being unsafe as long as they got the money in their pocket.. we were left no choice but to find a shipping company to ship the car back to Toronto as we could not drive the car with the rear wheel broken out and out of place.. how can you even sleep knowing you can kill someone.. Be ware of crooks like this.. big money all gone to scrap. Thankfully we were smart enough to keep ourselves safe. That's where the car is headed too. Thanks for burning us..

David Manuele

Very helpful. James made getting a car simple, as it should be. Absolutely love my vehicle. I know I'm in trusted hands at City Mazda.

donna macneil

Everyone was very welcoming and helpful. Car buying is sometimes a difficult experience but Jasper and staff made it an easy, good experience. Donna and John MacNeil

Shirley Williams

I bought my 2nd Mazda yesterday at City Madza in Halifax. It was a very good experience and Lloyd Negus was so helpful ,able to answer all my questions and made it all very comfortable . ,with no pressure. As well Lyndon Williams made the finance part easy and explained everything to me. . I must say that my 2010 Mazda 3 was a great car ,with little or no problems,just regular maintenance.,so I am looking forward to my new 2018 Mazda 3 SE .Thank you Mazda.,great dealership .

Jonathan Roy

Very pleased with the service, communication and the job done on the 2015 Mazda 6 I just bought from them. Paintwork was all buffed out, interior had a nice clean smell to it and was, in fact, very clean indeed. Everything works in the car. If the servicing department is as good I shall say it will have been a great experience overall.

Tony Lavallee

Great independent dealership. Great staff, especially Joel!

Sean Wilson

I bought my first car at the age of 32 and Bob at City Mazda took the time to explain everything to me so that I wouldn't have any surprises. Since then I've upgraded to a CX-5 and I couldn't be happier with the service I get every single time I walk through the doors at City Mazda on Robie St. The entire staff treats you like part of the family and I find myself looking for reasons to have to visit just so I can see their smiling faces. If you are looking for a vehicle this is the only stop you need to make in Halifax. Thanks for being amazing City Mazda!

Jordan Myles

I have been taking my car here since moving to Halifax. Haven’t had issues in the past, and usually the service is exceptional and everyone is very nice. However, most recently during a hefty service appointment (no warranty), I was told my front brake pads and rotors needed to be replaced immediately (3mm) and that it was unsafe to drive my car, was then quoted around 600$ for replacements. Decided to take my car for a second opinion and turns out my brake pads and rotors do not need to be replaced until at least next fall/winter and that they are actually 5mm not 3mm. Will be cautious using services from Mazda that are not under warranty in the future, I feel taken advantage of. Usually, I feel very well taken care of here, this has been a unfortunate experience.

Banu Suruliraj

Called twice today. The guy on other end was rude. He informed increased prices for at-least 4 cars by 2000$ as compared to what I saw on their website. Inquired about a used vehicle, when asked about other vehicles he said "No other vehicles are available" Definitely not going to purchase a Mazda.

Gary Hiltz

I recently purchased a new mazda 3 from this dealership and it was a wonderful experience.I received a very good deal on my new mazda.My salesperson Katie was very polite and knowledgeable and answered all of my questions. There was no pressure by any of the staff.

Ari Gold

Think twice before doing business with City Mazda. Like all car dealerships, City Mazda is friendly and helpful before you buy the car. However, its a completely different story after you bought it ! After you have purchased it, City Mazda doesnt even have the courtesy, much less professionalism to reply to an email or return your call. When I purchased my Piss pot, I mean CX-5, I was told that City Mazda will take care of the Permit and Certificate of Registration as part of their "5 Star Service" Weeks went by and I never received the Permit or Registration. When I contacted the dealer, I was told that it was mailed weeks ago and that Canada Post must have lost it. When I contacted City Mazda by email to inform them I never received anything in the mail, I was told the following: " You are blaming us for Canada Post? Sometimes no matter what one does to help it never works out". I was then told by the Sales Manager I would need to drive to Access NS and try and fix this mess by getting the necessary documentation. How IRONIC that I now have to schlep to Access NS to do what the so called "5 Star Service" was designed to do eliminate !!! UPDATE: Had to bring the pisspot in for service as the infotainment system (CHEAP) wasnt working and the back doors wouldnt open. After wasting a few hours waiting for the vehicle, I just drove off the light when the "Service vehicle" light came on. I called to ask the Service Manager Gordon why the service dept. didnt check to see if I needed an oil change while it was in for service. Instead of being helpful, he starts giving me attitude. So I spoke with the big boss man, Steve Scarfe who told me to take the vehicle elsewhere for service. City Mazda SOLD me the CX5 with a 2 year Service Plan and now will only not service the vehicle but will not honour the Service Agreement. WOW !!! If this doesnt set off Red Flags for consumers then I dont know what will. BE WARNED !!!

A Google User

The service department, as well as the sales department did a fine job making me feel valued and important and not just a statistic. I hold City Mazda in a very high regard.

Lindsay

They are a scam

Shawn Clarke

Great place to deal with. Very friendly staff, great selection of vehicles. Easy to get to in center of Halifax!

Tim Stewart

Always have a great experience at this dealership. I have purchased 3 cars from this top notch team! The service team is always fast and efficient. Would highly recommend this dealership and it’s service team to everyone.

Terry Hunter

Great service

Barb Burns-Bahadur

The sales manager (Ken) gave me a great trade-in value on my two-year-old Nissan, and my salesperson (Katie) was extremely helpful. I told her what I was looking for and she helped me make my choice, right down to the color. And the finance officer (Amanda) helped me get a great interest rate. Having a car you love and affordable payments is a blessing that you don't appreciate until you are paying for and driving a car you don't love. They helped me with that, and I'm grateful.

Ruby Gosse

Friendly and informative sales staff (Cindy). Love the Mazda.

Bill Brandow

A great place to buy a new vehicle from. A family owned and run business. Customers come first.

Jake Hanley

Went in to get a seat repaired, mechanism not working on a Mazda 5. Reluctantly they looked at it and said the repair would take a day or two and they could order the part overnight. Then they needed another two days to order another part, then no call back for two months. I called them today and first they had no record of us being there, then told me part is on backorder for an unknown period of time. BS. Three months later seat still broken.

Nicole Ward

City Mazda is the best experience I've ever had in Halifax. They treat their customers like family and it is extremely obvious that they just want the best for their clients. 100% recommend.

Sean Emerson

Great staff in the parts department

Amanda Vaughan

Love my new Cx5!

Richard

Best staff ever.

G Mac

WOW, you know it's bad when every post has the manager defending every review like every customer is just plain wrong! LOL I sense a pattern here.

Corey Brown

Went in on Saturday, drove away on Monday with a vehicle that suited our needs. Bob was very helpful in the whole process and Mat was a friendly face to close the deal. Highly recommend this location with the experience that we had.

G S

I received excellent service with the staff concerning my purchase. I couldn’t be more pleased

Melissa Pottie

I'm a repeat customer. I purchased two new Mazda's from Mazda City. A 2011 Mazda 3 Sport & a 2020 Mazda 3. Yesterday, August 31st we purchase our first used car from Mazda which was a 2017 Honda Civic. Matt Walker & Devon Lockyer worked hard to get us the second car we desperately needed. Now that I'm in the health care field, and both of us are working full time with me working up to an hour away. I will have piece of mind knowing my husband can react quickly. I have always had a great experience with City Mazda.

Anita Hickey

Great car. Happy w purchase. Richard was rushed and I think I missed opportunities to customize my package. I know that is something I really regret. Wish we worked with someone with more experience. The dealership also gave my number and info to a scam company and they have been pretending to be Scotiabank and looking for my bank info (called my hubby which is how I know it was Mazda.) Buyer beware I suppose.

josh hamilton

Staff weren't very friendly when I visited.

Ginny Sampson

We had been looking for a suitable, reliable vehicle for awhile, and spotted a Toyota Rav4 advertised at your dealership. We dealt with Brendan and we found both the customer service very efficient and his product knowledge to be excellent....We love our new vechicle and will definitely refer your dealership to others!! Thanks Brendan and City Mazda Phillip and Ginny Hines

Wayne Sheppard

Great place to buy a vehicle been buying here since it opened. Service is great personal is second to none.

Lesley Coolen

Great working with Devon. He got us a great deal.

Robyn Subject

Great experience with Jasper ! Everyone was so helpful and friendly! Love my Mazda

Neil Ross

Worst car buying experience of our lives. Our car was falsely advertised to include a new safety inspection and to include City Mazda's 2 year maintenance program. Instead, the car would not pass safety due to a defective windshield, which City Mazda falsely claimed had been replaced, and was put on the lot anyway with a safety inspection that expired in 2 months while at the same time being advertised as having a new inspection. We were told after purchase that the "included" maintenance package was not free and that we had somehow declined it without even talking about it. A nightmare experience that we will never repeat.

gurkeerat singh

Nice service

Martin Tasse

Honest excellent service! Brought my wife’s car for an alignment but asked to have a quick look around the right front wheel due to unusual wear on that tire. They did just that and reported to me that the the right front shock struck was worn/ blown out and took me out to show me. They didn’t charge me for that quick diagnosis as I know they could have and I was prepared to pay. They also told me not to move forward with the alignment until that shock was replaced. I will bring it he car back to them for the alignment after I replace the shock. I always appreciate honest, professional service. On a side note the waiting area near the shop with windows overlooking the shop is quite nice with power recliners and I pads as well as a tv and they even have a large pillow on the floor for your fur friends if they happen to come with you to you service appointment! Way to go city Mazda!

Martina R

I was beyond happy with my experience with City Mazda Matt, Joel and any other team member I encountered was pleasant and helpful. I wanted to change from a car to a suv and Matt worked with my budget to make it happen.Matt and the team made the transition easy and painless answered all my questions and made it pleasantly clear that if I have any other questions or need anything going forward they will be there. What a amazing place to do business. Thank you again for everything Melissa

Taylor R

Great service provided by Joel, Amanda and the Gregs! Very knowledgeable group -- and they saved me a bunch of money. I'd have liked to have a bit more time to think the deal over, but it was year end so it was worth the rush. Happy customer!

kristen hemming

By far the best car buying experience I’ve ever had. From the time I walked in I felt 0 sales pressure, and genuinely felt they just wanted to make sure I had the best car possible for my needs. You can feel the difference of this small family owned dealership versus the other very large dealerships in Halifax. They worked to find me the exact model of CX-5 I was looking for, and offered test drives of all the other options available to me. Devin in sales was absolutely phenomenal and made sure everything was simple and completed on time from the start of our conversation to picking up my brand new CX-5! I honestly could not be happier!

Matthew Fissenden

I had been shopping around for a car for sometime up until I bumped into Brendon Humeniuk at the dealership. He made sure I got real value and an amazing vehicle inside of my budget whilst also remaining patient, courteous and professional for all of my (many...) questions around financing a vehicle. If you are a first time buyer, he knows his stuff. He's attentive, and interested in making sure you're happy with your vehicle and the details pertaining to your finance agreement. I understand, thanks to him 100% of what I need to know as a buyer about financing, interest rate, car values and a multi-year plan beyond this initial vehicle. 10/10 across the board, all of the staff I met were courteous, respectful and attentive. All great people.

George Saxton

have had a numbers of cars from city always found them to be a good company to do business with.

Chad Melanson

Update Nov 2019Update***** I have went to another Mazda dealer since my last post, and I must say the experience is so much better, I get the service and respect there I could not get at city mazda. I am happy now :) ***************** too many disappointments and dissatisfaction...my whole family bought cars in last couple years...that won't happen again...Edit...did I say NEVER AGAIN!!!....was reassured my car would be ready for 1:15pm when I get there, and was still there at 2:20pm...kept asking, will it be ready soon, and was told just a few more minutes, an hour later!...I made it very clear I had a meeting at 2pm to get back for...i bring this complaint up and all I am told is I should have called the service advisor!!!....really!...to me Mazda is Mazda...you say it will be ready, YOU should have checked with the service advisor before lying!!!!....I can reassure you I showed a hell of a lot more empathy to my client when I was forced to be late for a meeting with them, and not able to deliver on my set expectations because of city mazda!...NEVER AGAIN!!! not getting a car from here again and letting everyone know, including my family who just got 2 cars here under what was my influence...NEVER AGAIN!!! ************* Called about a situation to be looked in to....spoke with service manager and things looked as they would be handled as expected... I was supposed to hear back, but have not, 3 weeks later....i called a left a msg, still no follow up...my potential good experience has very quickly went bad and getting worse the longer it goes...back to Honda next car purchase it looks like

Udam Jayanetti

Bought my 2014 Mazda 3 GS here last week, and I'm happy to say that I'm satisfied with the buy. Brendan, my sales rep, was fantastic to work with. He was patient, honest, and quick to note and fix any faults we found with the car. The pricing, however, is a little aggresive, so be sure to do your research before stepping in. Everything is priced closer to what you will see elsewhere on the market, but the vehicles sold are well maintained to make up for it. Overall, I'd say this is a dealership that emphasizes quality and reliability over cheap buys-- great for first time car owners.

Lisa Wilcox

I have had a wonderful experience choosing my next vehicle. Katie Giles was excellent. She listened to what my needs are & matched up some great options. Everyone I was in contact with were very professional & all went smoothly. Thank you. I can relax & feel safe in my new vehicle.

Simon Pont

Not Impressed. I have just moved to the area and needed to have my 2014 Mazda 3 serviced. In addition, I noticed a knocking noise coming from the rear right suspension. I brought this to the attention of the service staff. Whilst waiting for the service, I was told that the rear brakes needed to be replaced and that was "most likely" the cause of the noise. As I had replaced the rear left suspension just six months before, the sound was very similar and I told the service staff this. However, nothing more was done and I was presented with a bill for the service and brakes. Within a day, I noticed that the knocking noise was still evident. I returned on 24th January (less than a week after the service) so that the service staff could investigate. They claimed that they could not find the problem. Again , I reminded them that the noise seemed to be coming from the rear right suspension. I accompanied a service member on a test drive and pointed out the sound. "Oh, that will be the suspension" he said. It is both frustrating and worrying that the team of "Master Technicians" with "years of experience" could not find the fault on the first visit. It felt that, having sold me a new set of brakes, they stopped looking for the problem. In the end, it took me two visits to resolve an issue that ought to have been solved first time, by "professionals". The Service Manager waived the labour charges as a 'goodwill gesture'. Frankly I would rather have had the job done properly first time. This not really the level of service I expected from a professional dealer.

Omar

Richard, the sales guy who sold me the car was very patient and took his time to explain all the details of the purchase. Overall the experience was great and I would recommend buying your car from Richard. Not to forget also Ken who was also very helpful in making the deal work for both of us.

Kyle J

Dealing with City Mazda was absolutely delightful. They were welcoming when I arrived and took the time to properly explain the details of the Mazda3 I was looking for. I did a bit of research online and thought I knew everything I was looking for, but after speaking to their experienced staff I realized alot of what I had read wasn't completely Accurate. If you're looking for a Mazda Dealer in Nova Scotia with GREAT service, I strongly suggest giving them a try. It was a bit of a drive for me but definitely worth the visit. I'll definitely be buying our next car from them in the years to come.

HEATHER CLAY

The best people and service

Emily M

Bought my second car from Brendan today! Couldn’t be happier with the seamless service. Brendan and the whole team were friendly, accommodating, always quick to respond, and organize everything we needed! Would recommend everyone to shop here!

John Kim

Felt quite helpful and friendly until I found out the vehicle that we were getting had quite the distances driven, was not happy about it. The manager tried to argue that it is normal in the Mazda world as the Manufacture offers Unlimited Milage, but as a consumer, that doesn't justify why the vehicle had such amount of km and still considered as a Brand-new. Don't expect the dealership to disclose all the information, you have to ask everything when you are purchasing the vehicle, lesson learned. Always check where the vehicle is currently at. If they are offering or saying they have 1 in stock, check if that is actually in the site, NOT in a compound (this was where we were told, saying it is at the compound nearby, not like 5 hour away distance)!!! Definitely NOT going to recommend any other people to fall for this scam.

Andrew Durkee

Fantastic, helpful staff. Really made our experience enjoyable and smooth. Helped get us into a better car we can be safe and comfortable in for years to come.

Mark Hiscock

Very happy with the staff and service here. Our car buying experience was very relaxing, and coming in for service is better than other dealerships I have visited in the past. I guess that's what you get when they're a family owned business

Donald Sampson

It was great kattie was the best ..thanks

Love Singh

Best service, went for mvi they did mvi and lots of other repairs for free. Highly appriciated.

Cate Cate

Very friendly welcome atmosphere, no high pressure sales I like that!!

Dodi Taylor

Bought a Mazda 2 from them 2 years ago one of my warranties ran out a month after I bought it. Then to my understanding when I purchased the car I bought an extended 5 year warranty. But every time I call regarding an issue I am told my warranty is expired. Called today to see if an issue was covered regards to my back hatch rusting from the inside out and nope my warrant expired. Will never buy another car from a dealer. Not happy

Joel Litt

VERY poor experience with City Mazda in attempts to inquire about a used as well as new car. Much misinformation and customer deceit, marketing practices do Not come anywhere remotely close to factual pricing.

Ebra KM

worst service ever, Mazda is not a good make for the weather here in Halifax and the funny fact is that ,they even do not have the parts for Mazda!!!after a full day of waiting they finally charged me $130 for diagnosis and boosting the battery and told me the car is ok to go but try not to use the lights so often and wait 2-3 weeks for the part to be ordered from Toronto!!

Raj Kapahi

I drive a 2017 CX9. The plastic trim fell off the side of my vehicle without cause. I have been told by other Mazda owners and even by a City Mazda dealership employe that this is a relatively common occurrence with my make and model of vehicle. Despite bringing this to the attention of the dealership, they refuse to take responsibility for their vehicle design defect.

Mark O'Donohue

Very impressed with Abel, Brenda, Shauna and Gary when trading in our old vehicle for a new 2020 Mazda CX9. I highly recommend this dealership to anyone who is in the market.

cole isenor

Lloyd was our rep and was extremely knowledgeable and friendly. Very easy going experience.

Adrian Cleveland

I recently purchased a 2018 Mazda 3 just before the New Year and was very impressed with the customer service there. Had a sales representative named Richard who was enthusiastic and knowledgeable about the product. Not once was a pressured to buy anything. They will ask you if you would like to purchase a maintenance package and the fiance office will ask if you would like to purchase extended warranty, life/disability insurance and undercoating. Customer should make an informed decision if such services are right for them. Once again, there was no pressure to purchase these services. Very helpful every step of the way in regards to purchasing a vehicle. Would highly recommend this place. It is also one of the few dealerships in the city not owned by Oregans or Steele.

Jonathan Stover

The staff is very helpful and friendly they do everything to get u in the car u want great experience at city mazda

Cole Isenor

Purchased a 2020 Mazda 3 in July. While purchasing I was asked about winter tires. I informed the salesman that I had new 15" winter tires on rims from my old Mazda 3. He informed me that these would be fine. These are not fine, they do not fit the new 2020 rotors. So I called City Mazda to explain the situation, that I had been led astray and see what they could help with, let's face it, everyone and their dog gets winter tires thrown into their new vehicle purchase, it's commonplace. I would have done the same had I not been told that the tires I currently have would work. City Mazda advised that I sell the ones I have on kijiji and purchase new ones. I guess what I am saying is, this is a classic horror story from a car dealership. Given wrong information to use products that don't work just to have you turn around and buy more things from the dealership. Sad really. So now here I am with no winter tires for the upcoming winter season. *UPDATE* Was contacted by Mazda and they expressed their sympathies with my situation. They then proceeded to try to sell me tires and rims to the tune of ~$1000, as I suggested they would above. They also informed me that City Mazda does not include Winter Tires in their sales. So for anyone considering a purchase here, take that into consideration, I purchased my wife's car, with winter tires thrown in, from the dealership across the street. Hope this review helps all you future car buyers.

Shaun Whittaker

Best place to get your new or used Vehicle. I just purchased my 5th Mazda from the Certified Pre Owned lot a 2018 CX-5 I have never looked back since the first one. Ask for ted and say Shaun sent you.

Elizabeth Keating

Excellent service

Ellen Foley

We find the sales staff including the service dept at City Mazda very accommodating and friendly! Any concerns we may have are addressed in a timely manner. Overall their courtesy and knowledge is one of the reasons we keep coming back!

Jamie Clarke

Other then a couple little hiccups. city mazda is the best place to buy a vehicle as far as we are concerned.. The man to deal with is devin lockyer great guy and sales man. Actually the hole team that helped was very helpful. We Ivanna and i love our new cx-5 thanks you city Mazda

Steven Beaulieu

Great experience. Sales associate Richard was very helpful, knowledgeable and energetic. He guided us through the entire process always aware of what we were lookng for in our new vehicle. I would recommend City Mazda.

Stephen Lays

Friendly and knowledgeable but simple scheduled maintenance does take a long time. Usually wait 45 - 60 mins for oil change

Rima Thomeh

Bought my first new car yesterday, it is my second Mazda vehicle. The whole team at City Mazda was supportive and attentive to my needs. Lloyd, my sales rep, was patient and followed-up on all my questions. Would recommend to any first time car buyers!

Joanna Fowler

Halifax City Mazda has great service. We have bought our last 6 cars there.

Davina McShane

Brendan was so friendly and helpful. He made buying a car a great experience.

Catherine Arsenault

Very friendly, no-pressure sales. Nice change.

sairaj coondapur

Bought a brand new mazda 3 from city mazda, thought doing all the maintenance at this dealership would get me the best price. But I am surprised they quoted me 30$ extra for my 1st oil change and changing tires with rims on. Bit upset had a great buying experience from them though but think il get all the maintenance done at steel Mazda in Dartmouth. Yes I know I didnt opt for the maintenance package offered to me and also i am aware of the fact that there's labour charge when it comes to changing tires. All I was trying to say is when I called in to book an appointment for my 1st oil change and changing my winter tires I got a quote for $160 including taxes and just to double check I called steele mazda in dartmouth they quoted me $130 for the same.

Mahdi Attaran

I've had good experiences here.

Paul Francis

Excellent service

Niamh J

After having trouble finding a used car I stumbled upon City Mazda and found the perfect car for me! All the staff were absolutely amazing and I had the pleasure of working with Lloyd and Brandon. They were absolutely amazing to work with and made my first experience buying a car easy and memorable. Would definitely recommend City Mazda for anyone looking to buy!

Scott Read

Buyer Beware: I spent over $7k on a used vehicle. In under 9 months, I had a $2,600 repair bill.

Wendy Stillman

Thanks to Brenda, Joel and Abel for another excellent buying experience. City Mazda is the best and love supporting locally owned businesses. Highly recommended!!

Kimberly Neary

I purchased my first Mazda in March of 2019, I had checked location reviews and spoke with friends before heading in to City Mazda. It has been the most positive experience in all my car purchases. I had done my research and knew which vehicles I was interested in checking out. Being physically disabled I wasn’t sure if I could physically see out of a particular model but was fairly confident of a second. After discussion of all my must haves we got in to the first car. Which was lovely but wouldn’t work. So without hesitation we moved on to the next vehicle on my list and it was a success beyond my wildest dreams. James was a great salesman. Ken and Brenda both stopped in to say hello and discuss why the first one wouldn’t work while the second one was being readied for test drive. They went above and beyond to ensure I was accommodated. The Mazda CX-5 is even better than I thought it was going to be. I love the freedom this new vehicle has provided me.

Sloan Cottage

We just bought our new CX-30. It's a beautiful car. Our experience was truly celebratory because of the people at City Mazda. Bob, Gary and Brendan were fantastic. After bad experiences with a dealership that was bought by an auto group, we were determined to bring our business back to an independent dealership. We want to deal with people who are passionate about the cars that they sell and who make customer satisfaction their priority. City Mazda has already impressed us with their professionalism, enthusiasm and dedication to customer service.

Jason Purdy

Great Sales Service and overall People experience... Thanks Eric

Aubrey Shepard

Just purchased a 2018 Kia Forte from City Mazda. Thank you to Matt & Brendan for making it such a pleasant experience. They answered all of our questions and exceeded our expectations.

Michael Wohler

So pleased with the service, experience, vehicles, and support that we came back the next day to buy a second vehicle!! Richard, Brenda, and everybody are fantastic to deal with! Thank you all.

Shawna Mason

Great Service

Mitchell Kent

I had my 1993 Mazda Miata serviced by a senior tech who has been there for 30 years. Had service for timing belt, accessory belts and water pump along with all the associated seals along the way. Rad flush done and fixed a cracked vent hose I was unaware of! Very happy with the attention to detail to my Miata. The car being 28 years old, my priority was to make sure someone doing this work would be familiar with the original 1.6L engine. Very happy that at this dealership there’s someone who’s been working on these cars since they were brand new! Bill was 1500, higher than I would have liked but the peace of mind knowing someone is caring for my car that knows them inside and out is worth it for the work that was done.

Shane D

Love Mazda's, but auto sales people are the same everywhere.

Blake & Bruce Glass

Abel did a fantastic job at finding us exactly what we were looking for. His approach and professionalism is commendable! His co workers and fellow colleagues were super friendly and made us feel welcomed and at home. We would recommend their services to anyone.

Sue Lahey

I have found the staff at City Mazda to be very easy to work with and they work toward getting the best deal for you .

Bob Macglashen

Nice and modern everyone is friendly.

Patricia Macdonald

I'm excited to be the owner of a Mazda CX3. Thank you "Dream Team" Jasper, Amanda and Gary for your attention to detail and service in getting me my dream car. Thank you Ryan for your encouragement and enthusiasm during Spin for Deals. I got some good deals!

Leon Lewis

Awesome team at City Mazda. Patient, low pressure approach to a new car purchase. Abel and Brenda were great and made this decision very enjoyable.

Darrin Talbot

Great service and kind staff. We were very pleased with our experience.

Jodi Farrell

Great service, friendly staff. Bob Farrell rules!

And The

I was told I was getting the car at "invoice pricing" and it wasn't. The car windows weren't even cleaned, it had the blue haze all over the inside of the windows and took many tries to get them clean. They have no washbay, so you can't get your car cleaned after service, they will NOT tell you that when you're looking to buy a car. There was wax all over the outside of the windows, so every time I roll the windows down and up, the windows are coated with wax again. They will have the sales manager in the office with the salesperson to put pressure on you too. They won't tell you the price of the car, they will just tell you what you pay per month so you never really know the price of the car. When you want to go home and think about it, they both jump on you and try to force you to buy the car right there. I'm dealing with Mazda Canada about these issues now and I hate myself for buying a car from these high pressure sales people who lie. Dartmouth Mazda was the place I should have bought my car. Lesson learned. Also, City Mazda sold my name, phone number and email address to market companies. I receive phone calls and emails since I bought the car. They have no integrity and will sell all of your information just to make a few more cents off of you. Update after the reply. I've been lied to enough by people at that dealership. I wish I would have recorded the lies as proof. Perhaps I'll send a friend in with a cell phone recording while they are lied to? Maybe post if all over social media? Then we'll see how you defend your lies.