Reviews of Atlantic Acura (Car Concessionaire)

Mario Saab

Salesman was very knowledgeable and friendly, great experience.

Andy Gilbert

Really nice vehicles, friendly staff.

Jylenne Comeau

Best dealership in Halifax!!

Nicole Hubley

Great service! Go and ask for Craig, he'll help you out and find the perfect car!

East Coast RifRaf

Best customer service I've ever had while going there for 5+ years! Thanks Shawn!!!

Jinu Francis

Customer friendly service at Atlantic Acura should be appreciated..

Terry Pulsifer

Best service in the market

- V3RT1CAL

Tried to trade a car on a used Civic they had.. Salesman bashed my vehicle so bad i had to walk out.

LuricRaja2

Great experience did an awesome job on my MVI was professional and courteous. Did MVI as a drop in.

Aaron Millar

Had a 4 wheel alignment done here. The staff was very polite, and went out of there way to ensure my comfort. On all levels the service was amazing. The price was comparible to Canadian tyre. Will definately be going back.

Jerin Johny kottakkal

One of the best in Halifax .Satisfied

Andre Beaudet

Outstanding service!

Aaron Conrod

Great dealership to deal with

Ashish Jose

A place to visit

Paula George

5-star service. Had my vehicle in for a manufacturers recall and was in, out, with car washed in less than 30 minutes. Even early for work in the morning ;-)

Jacob Luedee

I had a fantastic experience buying a car from Atlantic Acura, I bought a used TLX from Bruce, who was very helpful and knowledgeable, the price was great as well. I had to bring it in for service, which as well was formidable, the service adviser was very helpful, and the work was done in a timeful manner, with snacks and beverages while you wait. I'll definitely be back to buy again.

Nathan Corbett

The guy at the parts counter is awesome. The bald pretentious twerp in glasses at the service counter is to be avoided. This place is too pretentious for me, but to each their own. I'll stick to my second hand cars as long as they behave like this at dealerships.

Edwina Renaux

The staff go over and above here, would highly recommend Atlantic Acura for your vehicle purchase. Service is second to none!

Jacob Trombley

Best staff and service, and a beautiful dealership on top of it all. Never cause to worry about any "stealership" antics or exorbitant service charges.

Melanie L

Went in looking forba hat they have Awesome set up; knowledgeable and friendly staff. If ur looking for parts or anything definitely hit them up they're great!

Keith Cheah

Great customer service.

Richard

Great place very nice staff

Steve Boutilier

Always treat me well!

Devon MacPhail

I get all my Acura parts here. Always great friendly service.

Jeff D

We purchased our first Acura from Atlantic in 2014 and could not be more satisfied with the buying experience and customer service since then. Almost everyone who walks by asks "have you been looked after?" or "would you like anything to drink?" This is the way a vehicle buying/extended service program should be run. The staff take pride in their work and it shows. I would not hesitate to recommend Atlantic Acura to friends and family.

Cen Cen

Ok but once lease done they are delayed in responding

Bruce Briers

Nice building and staff were welcoming.

Les B

Bought a slightly used ILX; made a specific deal for some extras but those things did not go smoothly. Facility is beautiful and staff are very professional, but the 2 times I needed the service department, they did not do a good job at all. I was contacted by the service department manager to see if they could make things right (the second time, sigh) but I politely declined and got the items fixed at my local garage quite easily and correctly. Will not be back for service for this vehicle or my Ridgeline

Mark Dunkley

Update May 2018: Took the RDX for a vibration issue. Had to go in twice, annoying since they didn't road test the first fix (they did discover and fix a separate issue). Every time I got a loaner and service people were straight forward and knowledgeable. They gave me stick for putting 3rd party rotors on the car, but the Acura ones only lasted 40k km. The vibration is still there, but not as noticeable. Always have a mixed experience here. Jason was easily the most knowledgeable dealer we met and initial experience was positive. He works very hard to close the deal. He matched a new $500 incentive from Acura the day of and when my trade in's AC didn't work they still held their side of the deal. However I was in for a surprise when I flew back to Ontario and they I couldn't register this car for 2 reasons: Atlantic Acura didn't give me the original NVIS and they mistakenly registered the vehicle in NS (leaving me stuck with $960 in extra fees). I couldn't register the car or get insured with my current insurance since it was already registered out of province. To make it worse, when I flew back to Halifax at 7pm I found out Atlantic Acura sold my trade in before I even had the keys to my new car (I asked them for my old car back a day before). Luckily I found an NS insurance rep open at night to put a new policy for the RDX. Otherwise I'd be taking the bus home. Now I have to pay $1360 getting the car safetied in ON, cancelling my old cars insurance, cancelling my NS insurance when I register it in ON, and paying extra in taxes for a province i'm not a resident of. Jamie, the manager, followed up with me after this review summarizing it was a miscommunication on both parts. I asked if they could discount a few accessories and said Acura doesn't allow us any wiggle room. He also said I got a stellar deal on a 2017 RDX. However the dealer in Ottawa offered a marginally cheaper price and my old Honda dealership is giving me at cost accessories on *Acura* parts. They also stated that I can service my Acura at any Honda dealership (I'm 300km from the Atlantic Acura). This isn't true according to Acura Canada. The Honda dealership does not have the computer to read the maintenance minders. Every time I speak to Atlantic Acura I feel like I'm getting played in someway.

Steve Renner

Helpfull staff

orville “O2J” jean jacques

Bruce was excellent in breaking down details of RDX. These cars are amazing. Sales office was clean and well organized

Majid Taghavi

Friendly staff

Lee Rodney

My parents bought an 2015 Acura TL from Atlatnic Acura after having been dedicated customers there for over 20 years. This car has been failing to start many times and the electronics are faulty. Atlantic Acura have failed to fix the issue and they are now left with a car that is not reliable despite paying over 50000 for this vehicle. My parents have been dedicated customers of this Acura dealership and have given a lot of money and business to them over time. Atlantic Acura's response to this car is unacceptable. This car was a beta model and they sold it to my parents knowing full well that it had major problems. It time that they addressed the issue as the car is shop frequently. My parents have been stranded road side many times. Its time to come clean about your high end cars.

Bruce Dow

I just had my first experience with Atlantic Acura, and i was blown away by the levels of service, and hospitality I received. From the welcome to the good-bye, I could not think of one recommendation for improvement based on my expectations of a luxury brand service experience.

Gerard Dillon

Service is superb! Nothing else to say, they pay attention to all the details!!

Gabriel Solomon

Been here at least 10 times over the years to get minor service done for an '06 TSX. I was always treated well and had all work explained to me in advance so there were never surprises. I had mostly dealt with Ku and a few others. The shuttle rides back into downtown, and the occasional loaner came in handy. I'd definitely recommend this dealership.

Necia B.

Excellent customer service. Everyone, from the receptionist, sales manager, manager , to owner....yes I met the owner...., was friendly and courteous.

Jason Naugler

Great cars, great service (gold standard)!

Keon

Great dealership

Jitin Kakkar

Fast and good service. The staff are warm. Physical distancing maintained if you have to wait.

Reliable Computer Services

The best customer service I have seen in many years. Everybody was smiling, helpful, courteous and the shuttle service was perfect. Very impressed with the professionalism. Will be doing business there again!

Ahmad Smadi

yes absulutly it was nice viste and Mr,Bruce was awesome salse , thank you .

Jeff Smith

Great dealership. They work hard to provide the best service to their customers. Product and people are second to none.

Wally Hannem

Car dealer

Andrew Cullen

Very professional

Debbie Sowerby

Always outstanding customer service and they are constantly raising their own bar.

SUNNY EDO

Friendly guys to deal with

Michelle Edmunds

Good

Nicole Kurceba

The best car dealership experience I've ever had! Been here many times to change my car tires and to fix an issue with my Air Conditioning. They are always kind and working hard to provide you with the best results/prices and the best customer service. Highly recommend them!

William Elson

My experience was GREAT

Frank Muise

I leased a 2015 Acura TLX in November 2015, the car needed a new strut right away! Service was great for that and I was impressed until I started having a noise in the heat system that sounded like a dryer vent flapping as well as transmission shifting hard and banging at stops. The car was in many times only to end up not repaired. After contacting Acura Canada and being told each dealer was private owned and it was up to them how they deal with the car I was less then satisfied! I was contacted by the Sales Manager and was told I would have to pay the loss if I wanted out of the car! I informed them that I would never buy another Acura due to there service and the point my car is still not fixed, his answer was that is my choice! Not impressed!

adioable

Great place for Acura enthusiasts!

Jimeng Hua

Bought a used 2017 MDX last in August 2020. Very nice car. The young man Matthew did a great job. Will go back again for our next vehicle.

Charles Paulin

Five star service. I always leave satisfied with my vehicle and customer service.

Adam Martin

Great service!

Sharon Scanlan

Still have an Acura and still use their service and probably always will. Outstanding quality service.

Mike Bal

Very professional and considerate.

Nick Pavlinic

I usually do not write reviews but my wife and I had such an outstanding experience at Atlantic Acura I felt it was important for other car buyers to know as it definitely was not the cliche/intimidating car shopping experience. Despite dropping in shortly before closing, everyone we interacted with was patient, genuine and made us feel comfortable. You immediately notice the high bar they have for customer service. All our interactions with the team were highly professional, warm and genuine - especially JD from sales, who is truly a benchmark for his profession. JD went out of his way to make us and our dog :-) feel important and unpressured the entire time. I highly recommend JD and Atlantic Acura.

Mike King

Great service

Robert Anthony

I purchased my Acura three years ago and it has been a great experience. It is fun to drive and includes every option I could want. I have never had any issues with my car and it is by far the most reliable vehicle I have ever owned. The customer service is exceptional and the staff are always friendly. I would recommend buying an Acura to anyone. Robert S

Lisa Marie Goulet

Excellent as always. Ed Daniel always our best interests in mind.

Caleb G

Have been getting service at Atlantic Acura since moving from Kelowna in 2016 and have always had great experience. Shawn and Amanda are always polite and helpful when I come in. Help me find the best fix/part for my car when I bring it in. Very trustworthy especially when I am thinking there is something wrong/needing replacement and they tell me it is just a simple/cheap fix rather then trying to take advantage. All the staff are friendly including the shuttle drivers and waiting is comfortable with TV, comfortable seats and refreshments. Easy online booking process and never have to wait longer then I think. Never hesitate to bring my car here. Haven't worked with the sales staff yet but hopefully they are the same. Also had a good experience with Harmony Acura in Kelowna so hoping it is a good cooperate culture. Keep up the good work !

Lindsay Bates

Exceptional service ... Devoted Acura driver

Jenn MacPhee

The Service Department did a great job on my car, very knowledgeable, trustworthy, and friendly. Best in the city!

Brian Frausell

Because of the service

Tim O'Toole

The Best service adviser I have ever had dealings with..... Shawn Robar

Doug Cassidy

My (3) year old TLX was no longer reliably re-starting from "auto-stop" so I booked an appointment expecting a pro-rated charge for battery replacement. I was right, the battery failed, and after a battery replacement, software update, overall checkout and car wash, the total charge: $0.00. What an unexpected surprise, clearly going above and beyond the defined warranty coverage. Exceptional service and much appreciated.

James Campbell

Great service,awesome staff.Very willing to make my service needs as easy as possible!

Melanie M

They were great got everything done quick and super friendly staff ????

Kathrina Tampo

Very poor service

Jack Dehmel

The service folks at front and back end are friendly, professional and efficient. I have always been satisfied with the actual service delivery as well. Car wash and car loaner are great perks!

Wade Bennett

The service is amazing

Barry Smith

great

Sheldon Maclean

Awesome staff and great Quality automobiles

Linda Swinwood

Excellent service as always.

Mike MacCluskey

The best service and staff in Nova Scotia hands down. I'm on my 3rd Acura and the service is definitely part of the reason i keep going back!

gordon macisaac

Atlantic Acura still has not resolved this issue, they sold me a vehicle with a 2 year mvi that truly does not pass, they will not refund my money and they say the vehicle has no issues. I took the vehicle to another reputable shop and the vehicle failed mvi. The purpose of my purchase was to provide a safe and reliable vehicle with no major issues for my wife and children, the salesman here promised this vehicle is ''great'' ''safe'' and ''reliable''. This vehicle fails mvi, is not safe, is not reliable as it leaks oil, has a broken transfer case that is dry of fluid, dangerous suspension etc. As anyone reading this would want: I want my money back or the money to pay an actual reputable mechanic shop to properly fix these issues. Atlantic Acura will not be touching this vehicle again as it was there twice now and is still not road worthy. Look else where if buying a used vehicle.

Cyril Hann

My 2011 MDX is the best car I’ve ever owned. Great experience purchasing and the service department is the best in the city. I would never own anything other than an Acura because of this dealership!

marc duubu

Excellent people!

Jeff Dort

Bad experience in the showroom while shopping. I wont be back.

Bob Smith

Sales team is great, service department not so much.

Mike Cole

friendly staff and great service ????