Reviews of Volkswagen Waterloo (Car Concessionaire)

Michael Malko

Had the pleasure of dealing with Volkswagen Waterloo and I feel I've been turned off from ever wanting to deal with any dealership ever again. Luckily the car wasn't for myself or I would have just walked out laughing at how ridiculous the whole situation was. I heard stories of how amazing VW Waterloo use to be and only hear how things have changed over the years from their sales reps. Instead of offering to bring the sales manager right away into the conversation they like to hide behind closed doors and only walk into a conversation when they feel it's the right time for them to interject. I couldn't stage it better myself if I was in a Seth Rogen comedy. The take it or leave it mind frame set in front of a buyer is appalling and I hope that not every dealership out there is like that. I would give 0 stars if that was an option but I guess you can have one, as you were able to suck money out of someone I care for. Kudos Volkswagen Waterloo, I was considering buying my next car with you, but after my experience I will take my business else where.

Valentin Beres

A little small, but friendly staff.

Roy Chen

Top notch service and experience! Highly recommend Brad and his team. Had a winter tire purchase and installation this morning, seamless service. The only downside is the waiting area is too small.

Katrina Leonardo

Just leased a 2015 VW Jetta and I'm so glad I got it at VW Waterloo. The staff here are more than accommodating and make the process an easy one. I dealt with Mike Raab, he rocks!

Ankit Kumar

Great experience at this dealership.Brendan Collins was very friendly and knowledgeable. Provided excellent service. If you are looking to buy a car at this dealership, make sure you ask for Brendan!

Brad Sherritt

Great bunch at Vdub Waterloo, helpful, friendly and pressure free!!!!!! Worked to get the right car for me (sooo stoked with my jetta)

Nicolette Reyhani

Purchasing a new vehicle was a first for me and I was very fortunate to have had the opportunity to work with an amazing group of people at VW Waterloo. Specifically, Robyn, Ming, Jared and Evan, who all went above and beyond to make sure I felt comfortable and understood everything along the way. Thank you again to such a great group of people!

Douglas Harder

Great service, friendly staff.

Lee de Souza

The team here at VW Waterloo are great, very customer focused and accommodating. I've purchased two Volkswagen vehicles from here and had no issues over the last 3 years of being their customer; from purchasing to ongoing maintenance they're very up front with everything. Highly recommended!

Mark Bird

My wife and I just purchased a 2015 Jetta from VW Waterloo and absolutely love it! Robert Vagacs, our sales person, was very knowledgeable, professional, friendly, and not pushy at all when selling us the car. He made car shopping a tolerable and even enjoyable experience! The staff provides prompt and courteous customer care. We definitely recommend the VW Waterloo team if you are considering purchasing a VW in the future.

Dawn Nafziger

I just picked up my 2018 VW Golf at VW Waterloo! They made purchasing my first brand new car so easy! I couldn’t believe how quick they worked to help me figure out budget and other options. They handled everything professionally and timely. I can already say that I’ll be back. I am officially ready to rock the summer with my new Golf! Thanks to the team at VW Waterloo and a special thanks to Shawn for the financial aspect, Rob and Mike for showing me the quirks of my new ride and Thomas for making her sparkle and squeaky clean for pickup!

Hiyab Maereg

Had a great experience purchasing my first car from MJ at Waterloo Volkswagen! Definitely recommend. Fair prices, and very prompt and informative service!

Justin Caldwell

Dealt with Brad and had a great experience. Answered all of my questions effectively and was up front and helpful. Would definitely do business again.

junhyun an

Very professional, knows everything about Volkswagen. Had good experience.

Connor Rudka

Ming and the team at VW Waterloo were a great help! So happy with my new VW and the service was great!

Nour Saad

This was my very first-time leasing a car, and couldn't have chosen a better place to do so. Roy ensured to walk us through all the different aspects of a lease down to every last detail. He was patient and collaborative in ensuring we got the best deal possible. After extensive research, currently leasing a 2019 Jetta, and it has been a wise decision.

Rob Andres

Ask for Rob, he was honest and knowledgeable.

Ilyen nekünk Kanada

Absolutely helpfully

Laura Dailly

I drove far from home to achieve two things: sincerely reduce volume of bullshit score a great deal I managed to do both. Robert helped me get into my new car - and i'd highly recommend doing business with him.

Kyle Becker

Amazing customer service from Jenn and her team at VW Waterloo! Highly recommend visiting this location. Also , just came time for my first service, Matt was able to fit me in much sooner than expected, arranged a ride for me to get back to work and had the car completed way before promise time. These guys take their work seriously! I will definitely return for service! Top Notch!

saf syed

Very happy with my VW purchase! My biggest pet peeve with dealerships is the pushy sales people...you will NOT find that here! I dealt with the GM David, to Mike in Sales and Shawn in Finance, everyone was great. I never once felt pressured to buy a car from them. I had to chase my application around a little bit, but great experience nonetheless. If I were closer to the dealership, I would definitely come back for service. I hope to continue to do business with them in the future.

Maggie Ori

Terrible customer service experience...made an appt for an inspection...thought you needed to go back to original dealership for it...explained that I normally get oil changes done at jiffy because its fast...I asked him what should have been done in terms of maintenance....he just kept saying that he wouldn't know because I hadn't brought it to them for the previous maintenance.....this man was extremely beligerant, condecending, unhelpful and unfriendly...I ended up walking out and making an appt with the Cambridge dealership for th next day (service in Cambridge was great...the service manager there told me what I needed and got it done) I honestly can't remember the last time I walked out on an appt. It was very upsetting.

Rob Targosz

These guys are the best. Great sales and service. Wish they did body work, too.

Erick

Bought a 2019 Kia Sedona. Part of their bargaining chip was that they gave me winter tiers for the car along with the summers. The winters were given to me in yellow bags. I stored them but come winter time when I when to get them installed 2 for the tiers are unusable (safety) and the last 2 were not too good. I had to by 4 new tiers. So please check what they offer. They just want to sell a car. UPDATE. I was pleased to get a call from the Dealership and we were able to fins a solution that pleased me in the end. Good to know there are still good costumer service

Erin Roder

The VW Waterloo team is incredibly helpful. All of the staff that I have interacted with have strived to go above and beyond to ensure that everything goes well. The team that helped me purchase my first car was awesome. Shoutouts to Robert Vagacs, Shawn Hagen, Matt Bird and Thomas Roder for being super amazing! Here's to my first car, but certainly not my last VW!

Robert Laird

Always treated like a king!

Ryan Whiteside

I recently purchased a new car from Volkswagen Waterloo. Mike Raab was the salesperson I worked with and he was very helpful during the entire process. Mike is a genuine VW enthusiast and it comes across when talking with him. He made the car buying experience very enjoyable. When I'm talking with Mike it feels like a real conversation rather than talking with someone who is trying to sell me something. When I buy a new car I want to feel like I'm getting a fair deal and I want to enjoy the process; Mike checks both boxes. The last two Volkswagens I have purchased have been from Mike and I will not hesitate to go back to him when it's time for another one!

Eric Lukacsovics

My experience with VW Waterloo was hands down the best I've had at any dealership. Everyone was super accommodating and super helpful. 10/10 would recommend to anyone.

Ioan Pop

Higher fees than the other VW dealers in the area, not all that friendly (with a few exceptions). I wasnt happy when i had to deal with them but that would be the case with most dealers. Nice that its close..

Dylan Eadie

Every one is very nice and wants to help make your car experience as nice as possible!

afa

(Translated) Good environment (Original) 环境好

Adam Mcnabb

Worked with Justin to replace my TDI wagon. He was knowledgeable, and was willing to spend the time with me to come to an agreement that I feel was fair. Look forward to working with the crew at VW Waterloo again in the future.

Norman Shelton

The car I purchased from this dealership ended up needing a new engine which was thankfully under warranty. However the salesman told me twice while I was buying the car that it had new tires installed. Truthfully the tires were not new but 5 years old. When I brought it to their attention they made everything right and Shawn the used car manager took care of the situation. Thank you Shawn.

Alexey Minevich

Professional service and excellent sales team.

Meaghan Adcoe

Exactly what buying a car should be. Easy and not complicated. I was incredibly nervous to buy a new car, and deal with a dealership, as the only vehicle I had before was a beater. From day one they were kind to me and even though I brought my bf and parents with me they always referred to me when talking which was much appreciated. They took the time to answer all of my questions as always made them feel validated. They also gave me detailed information and made sure I understood my deal before signing. Not to mention I got an amazing deal and my car is killer. I love it! Happy to recommend them.

Dave Logan

Great buying experience at Waterloo Volkswagen! Thanks to Robert V and the team there! Our 3rd purchase there...see you in 200,000 klms for our next VW!!

pdw44

Easy Peasy Mike found the exact car we wanted on the lot - a used car that might as well have been new! Once we told him what we were looking for, he got right back to us, meeting every need we had. The process itself could not have been any easier. Mike was so relaxing to work with and put us at ease with the big purchase we were about to make. Mike will DEFINITELY be seeing us again when we replace our other vehicle. Thanks for all of your help Mike!!

KB

Waterloo Volkswagen has been a part of our Family for many many years. My father has had numerous volkswagen vehicles for over 30 years. He is 84 and just recently purchased a new vehicle again, from Robert. I had a 2011 Jetta and just traded it up for a beautiful new Passat! I love the personal service I get from the reception who greets me when I walk in, to the Wonderful staff on the service desk, Shawn in the Finance Department and to my Sales Rep Robert Vagacs, who makes the purchasing of a new vehicle easy to understand and stress free! Thank you all to Volkswagen Waterloo for my making my first brand new car experience the best it could be.

Ben MacCallum

Matt (sales advisor) was extremely helpful with my trade-in for a new vehicle. The service team has also been great to deal with for any vehicle - used or new.

Eric Winterhalt

This dealership sold me a used car and charged me a new tire tax when the car had used tires... They got sued and one day I received a cheque with no apology stating they committed fraud and got caught stealing from their customer base. Their egos are so big they don't care about returning committed Volkswagen customers. This is your dealership in a nutshell: Bought my 2003 B5.5 Passat V6 from here. They wouldn't sell me an oil sensor plug for my oil pan, arguing an inisiting their computer was right and that it had an oil sensor when I was staring at the old one under my car and refused to take my money. I believe the guys name was Mike from parts. Lastly the day I drove my car off the lot the serpentine belt snapped. Every belt after had lost one rib within 100km many mechanics have filed pulleys trying to resolve the issue but every 25-50k km they kept breaking it wasn't until today we realized the alternator they put on the car had the wrong pulley this entire time. It's supposed to have 6 rib gaps but these careless idiots put one with only 5 leaving me stranded several times, spending hundreds on belts on the car without knowing the issue. I have called today once figuring the issue out to see if they will claim responsibility with the service record of belt being changed the day of purchase...They refused to honor Volkswagen's 13 yr rust warranty when my hood has deteriorated due to their lack of design. My old passat b5.5 1.8t got an engine swap under warranty for an over heading issue and they put an oil burning engine in forcing me to top up 1L of oil per 1k km inisiting that this is completely normal. These guys cut corners for a quick dollar. Not to mention steal from you without you knowing, and don't even know their own cars well enough to sell you parts or maintenance your vehicle. Also they promised a friend of mine their new golf in a week after four weeks the car still wasn't there. After charging a few thousand more than other dealers, they ended up pulling the sale and going somewhere else for cheaper and got the car within a few days. They need to admit their mistakes and fix the issue with my costs for the belts I will have to take action and send letters to VW Canada to get a new alternator, and rembursement for all the belts I've bought and service for trying to figure out the problem, not to mention loss of wages due to being stranded at the side of the road. Don't let these joker's scam you because all they want is your money and you at the side of the road coming back. Update: VW Waterloo owned by David Kraus refused to look at the car even though the record of the belt is there and the s/n of alternator is there. Called VW Canada they say dealers can do whatever they want they are independently owned which means they don't have to hold up their warranties or certifications. Aka they have zero accountibility for their brand. You'd think how badly their hurting after the scandals they may consider caring just a little bit about their customers ...

GarlicIsGood

Horrible service, looked at a used car here and the salesman would txt me back right away about my questions, i bought the car and the tires were less than 50% tread and they didnt put new ones on, they didnt even change the oil either, the oil light came on a couple weeks after buying it, wont be back.

AVeryUnusualGoose

What an awful experience this dealership was. We walked in looking to test drive a Golf GTI, with the intent to purchase it that day if everything checked out. The salesman was very standoffish and unhelpful, and was very reluctant about letting us go for a test drive despite our spoken intent to purchase one. He relented and told us to "make sure you only go around the block, people don't buy these with a lot of miles on them." People don't buy cars they can't test, either, so we went to Guelph VW the next day. They were the complete opposite: cheerful, hospitable, and absolutely effusive about wanting us to go home satisfied whether we bought a vehicle or not. An hour later we purchased a 2015 Golf and will not hesitate to keep giving them our business in the future. Waterloo VW must be allergic to money or something, because they went out of their way to avoid a guaranteed sale.

D Torbet

Absolutely focused only on meeting my needs to get me the car that fit my priorities and budget - well done!

Tamara Szwedo

I booked my car in for a basic oil change and headlight replacement. The appointment took an hour and a half and while there one of the service reps named Dave treated me very poorly right from the start barely acknowledging my presence, I am not sure if this is how he treats all customers but got the feeling it was because I am a woman and figured he didn't need to pay much attention to little old me. The fee for changing my headlight was the same in labor as the part cost which seems ridiculous. My car has 65,000 km and has been in multiple times to this dealership regarding noises coming from the back and each time I have been told it was nothing only to find out today after the warranty has expired that my entire brakes and rotters are shot which I'm sorry could not have happened that quickly and seems like it is something to do with the car lacking in quality. My boyfriend called the manager Brad who to be perfectly honest was both rude and unprofessional. I would steer clear of this dealership at whatever cost you can, they are snakes. Let's hope the Kitchener location has better staff.

Azhar Saleem

Get my car serviced here. Have had good experience with them. Haven’t bought a car from them yet, but hope to in the near future…

Marta Borowska

Stopped by to shop around for a car and unfortunately had a very novice salesgirl. She took us for a ride and she got us to try one of their phone cables for charging and we almost couldn't get it out. The feel of the car felt very cheap and ultimately we did not go with a vehicle here. We asked what else she could do for us and she just asked what our bottom line was so I felt like I didn't learn anything about the car or its features. ** EDIT: To the owner's comment below - I wrote the review almost a year later so it was RE 2017.

Roi Eclarin

We just bought our second Volkswagen from VW Waterloo! Always love the service! Justin was incredibly helpful, and got us into our first car, a 2012 Jetta and now into our new 2015 one! Would definitely recommend Volkswagens and VW Waterloo!

Naim Khan

Wonderful service department. I have found Alexis and Daine to be par excellence and you can have your peace of mind when your car goes in.

James S

Me and My wife went to VW Waterloo on a whim just because we've always been curious about getting a VW. We've Always been a honda family. When we arrived we met Michael Raab and explained why we're here and where our budget is. He anticipated our needs our future needs and got us into that car. He checked off all the boxes. They truely roll out the sales carpet for new customers. Thank you for our 2018 Atlas!

Michaela Ramsden

Great service, friendly staff. Love my Tiguan. Update: I continue to receive great service from Robert Vagacs and the team at VW Waterloo. Super happy with my new Tiguan. Thanks!

Alex S.

Great experience, all around. Would recommend.

Donny Gosse

I have never seen a more modern beautiful building .

Jeff Carv

Customer service is junk

Rhoda Mosher

EntrAtSCEOverall a good experience,,one issue, zehrs,,when you enter through the mall all carts are located at the parking entrance,so you have to go through the store ,which is an issue for people with mobility problems,,, carts could be at both entrances,,,,,

Harshit Patel

Service staff here is very polite and accommodating. They give very detail information on service and questions or concerns you might have.

Nigel McCoy

Great new building, same friendly & knowledgeable staff. My VW is 20 years old, and they still stock useful parts @ same/sane & competitive prices. Lucky for me, within walking distance too - thanks VW Wloo!

Heather Whyte

Great experience once again getting into a new vehicle with Rob! Friendly and efficient sales staff here!

Lynn Chen

Good Service I want to say thanks to my dealer. He is really helpful. This is my very first car and I had a very good experience. The car is very good! I love it!

Greg Fretz

Great team, Brad was very helpful in getting my car checked in on short notice. They always step up in a pinch, and I trust that the work is done right.

GDP

Go see Jenn if you're interested in a VW! Love my new GTI !!

Shawn Weatherdon

Excellent service. I would highly recommend this dealership and Rob Vagacs!

Amalia Horton

Excellent customer service... and car service too!!

Shawn Brenneman

Great dealership with a very handy shuttle service.

Chang Liu

I recently purchased a 2016 Golf, it has been the second purchase we made from VW Waterloo. The staff members are super friendly and knowledgable, it was just a great experience overall. Thanks to Mike, Brad and Shawn!

KW Delivery

Great customer service.

Sarah Jacobs

I was a first time car buyer and a student out of town which made the whole process a little more challenging, but the salesman that I worked with, Roy, was fantastic! Roy would make sure that he sent out information to both me and my dad, who was helping with the "bargaining" and sales portion, and was so accommodating to our needs, while I was out of town. With continuous check ins and helping me find what I truly wanted, I had a great experience at VW Waterloo. They defiantly didn't need to go out of their way to accommodate me since I am so far out of town, but each time I spoke with them over the phone or my dad told me about his experience going in they were so personable. I will for sure be dealing with Roy, and this dealership again, and will continue to recommend!

Aleena Singh

We were super excited about purchasing our first and first new car from VW Waterloo. We’d been talking with Ming (Sales Agent) and Jared (Sales Manager) for a couple weeks and did a couple test drives to understand the car we wanted. The day we had set to make the deal to purchase the car, we’d been talking to them over the phone and text all day getting our final prices. We went for our appointment after work (6:30 pm) and when we arrived and started doing the paperwork, we were told that because it was the end of the month (May 31st) we had to have our insurance ready for the car for today even though they hadn’t mentioned this to us at any point. We wouldn’t have been taking the car that day, and they knew we wouldn’t be able to get insurance that late (it was around 7:30 by then), so it was a really strange experience. We were very frustrated at how this was handled and left the dealership. We then called Milton VW and made a deal over the phone for the same car for the same price and they said they’d never heard of needing insurance like that. No other dealership had. Not sure why this happened, we had a pleasant experience with Ming before all this but felt really disappointed that they would do this. Almost felt like they waited so long to not do the deal and make sure we couldn’t go to another dealership to do it as well. We did want to mention though that we had a really good experience with the receptionist although his name is lost on me right now. He was really genuine and helped us with the decision of our car.

L McDermott

Straight up deal with Mike Raab. Great new car pick up experience and friendly staff. I would recommend Waterloo VW highly.

Gino De Pinto

Both Sales (Roy) and service has been top notch. Looking forward to having my vehicle serviced by the team when the time comes. Keep up the great work.

Keith Gartley

From the moment I contacted them Waterloo VW was responsive and willing to make a deal. They didn't give me any of the usual round arounds you may have experienced buying a car before. Shawn Hagen was a pleasure to deal with. He got me the most I was offered for my vehicle and I felt that I wasn't low balled. He understood what I wanted and what other offers I was considering. He presented several alternatives and let me choose vs trying to shoe horn me into something they wanted. On the day of the pick-up he had the car ready and showed all of the features and explained them thoroughly. Overall it was a great experience and I wouldn't hesitate to recommend this dealership. I know I will be back.

Jesus Herrera

Kudos to Daine Wallace! He was my service advisor on my last two visits. Excellent, knowledgeable and friendly attention.

Hapi Dhindsa

I won't recommend VW to anyone.

David Juche

I have been a faithful customer of VW Waterloo for 20 years now. They have treated me fair on vehicle purchases, and I trust their service department. Have purchased 4 vehicles over the years.

Jacob Winkler

I recently purchased a 2019 Tiguan from Waterloo VW. Mike and Jared were both extremely helpful answering questions via email and in person. I received excellent demonstrations with the vehicle prior to purchasing and after. I had an great experience thus far. I will update this review regarding service when the time comes.

Scott Simpson

Second to none. My experience with VW Waterloo sales and service for the past 3 years has led me to buy a second car from them. We're loving both of our Volkswagens.

Eric Horn

Purchased a 2012 Golf R from Mike. Vehicle would not go into first gear within one week of ownership. Blame was instantly put back on me without any sympathy from the sales or service department. Had to battle with them constantly to even consider putting through a warranty claim......which was only "partially covered" in the end. Avoid this dealership at all costs. Only concern is getting a vehicle sold and off the lot. Worst "customer service" experience I have ever had, and I have worked in customer service and for other dealerships in the past. Also see below from a canned response from the dealership. They clearly do not care about customer satisfaction in any way. This matter was escalated to the GM. No need to try and save face on a public forum with a canned reply. How about you give an honest reply to the public instead??

Brandon Brodhagen

very pleased with my 2012 jetta. Justin was very helpful. I would easily buy another vehicle here again.

Doug Nix

Great shop. I've been a customer since 2007. It's great to deal with people that know you by name!

Brittney Smith

I live in Toronto and will always travel that extra distance to get the service that this staff provides! It was an absolute pleasure to work with the staff at Volkswagen Waterloo. Matthew Bird helped my husband and I -- he patiently explained everything we needed to know about the 2019 Jetta before buying it. He helped us put into prospective the things we wanted in a car and found the right fit for us. He was patient and thorough with the information he gave us. Shawn assisted in the financing part of the sale, and he also great to work with. Overall, the staff at Volkswagen Waterloo are very knowledgeable and understanding. I highly recommend coming here if your a Volkswagen owner, of if you'd like to be one!

Calvin

Great service and honesty goes a long way, will recommend this dealer to anyone buying a Volkswagen. Calvin.

A Bradley

Great experience when trying to buy a used car. Mike J and team really pulled out all the stops and helped us find something within budget and with all the features that we wanted. They even searched online auctions so we didn't have to do any legwork. Really patient and honest workforce from the sales department to the service department.

Luc Vangrootel

Thank You to Mike Raab and David Krause for providing over the top service to my wife and I with our purchase of our 2018 VW Atlas.

Niru Philip

VW Waterloo has looked after me and my family and the many VW’s we have owned for many years going back to 1999. I purchased my first VW in Waterloo the Jetta 1.8T. After a few years of researching the VW brand and since that first vehicle was purchased. I have gone back to VW Waterloo to purchase and have VW Waterloo maintain 7 more vehicles. Golf 2001 TDI; JETTA Wagon 2003 TDI; JETTA 2009 TDI; PASSAT 2013 TDI; Golf Sportwagon 2015 TDI; Passat 2017 TSI; Each vehicle was maintained and cared for by the brilliant service staff. Its important to have a trusted service team that looks after the vehicle that I use daily; to get to me to work and back home safely everyday. Over the years the dealership has seen many changes, wonderful staff members come and go but the culture of service and care taken with each staff member has always been #1. I want to recommend to anyone looking to purchase a vehicle new or used to VW Waterloo. The dealership that was started by Dietrich Look who instilled a true customer first culture has continued to maintain that high level of service and continues to be my favourite Dealership in Ontario!

Kimberly Baltzer-Jaray

Best dealership i've ever dealt with for sales and service. Everyone is super nice and helpful, and they make you feel welcome and valued. Can't imagine going anywhere else in the future. :)

Holly Forsyth

I just had my first service appointment at VW Waterloo which was handled by Mitch, one of their service advisors. I had several questions that Mitch answered thoroughly and patiently. I appreciated the time he took to go over everything with me and felt very assured that my car was in good hands. I also had to take my car in for a fix under the emissions warranty a few months ago and received very friendly and helpful service from Daine. Overall I have experienced nothing but excellent customer service so far at this dealership.

Demian Melnyk

So far 4, but only because I haven't had my actual service done. Regardless, on first visit here... wow what a difference from Cambridge. No offense Cambridge, but you could use some love

Alice Eisan

I bought a used truck from this dealership and out of all my experiences buying a handful of vehicles through various dealerships, this was by far one of the best. The sales associate, Matt, had extensive knowledge about the vehicle and was very prompt, clear and professional in his communication. The used car sales manager, Shawn, was extremely transparent and fair in his negotiation which is very rare in the car sales business. Very pleased overall.

Yousef Al-Abbar

Very professional and helpful service

Chris Haid

I was looking for a fuel efficient car and Robert and the entire team at Waterloo VW made me feel comfortable and worked with me on whatever I wanted to know. I would recommend anyone who is looking for a VW to go see the Robert at Waterloo VW. Chris

Nae Rolls

Best dealership experience I've ever had. From both the sales and service team. Top quality all around.

Michael Schibler

My recent purchase of a 2016 Sportwagon has been a very positive experience. Rob and Shawn at VW Waterloo made the purchasing process efficient and easy through email. On delivery, Rob provided a thorough in-car demonstration of everything and it was a great experience. They provided the kind of experience buyers expect and also did little things like give classy vw keychains and install my roof bars and carrier free of charge. The guys are more like enthusiasts than car sales people which means you don't even want to leave when chatting with them. Overall I would not hesitate to return to VW Waterloo for my next car purchase or perhaps, upgrade?

Andrew Beaton-Williamson

Saw chicken, cow, and goat!

Cory Cater

I went to Volkswagon after my Toyota yaris was on the way out. Rob V help me out a lot, not pushy and really just wanted to get me into a car I liked! We were also able to get a deal fast and on my terms. Once I bought they were also very helpful picking me up from work, and helping me out on the day of delivery.

Dan Ciuperca

Great helpful staff. Always making sure you have a great experience. Prices are reasonable for the service provided.

Nicole Park

Time & time again the staff have gone out of their way to make my service experiences quite pleasant. My service rep Courtney has always been very kind and helpful. Brad the service manager also goes above and beyond for his clients!

Abin Mathew

Very pleased with the service. They speed up the procedures and made very good offers for me. Very good customer service and very flexible. highly recommended. Nikki and Mike was great helping in helping me get my car in the best offer that I could get. Loved the experience.

Dana Wells

Excellent sales and service, helped us out when we had a battery problem and got us in within a hour of calling for an appointment.

bjc vlogs

I always get great service at VW Waterloo!

Kirollos Guirguis

Parts desk associates are very helpful and spent a good amount of time helping me find me parts for an Audi, which they don't sell since they are a VW dealer. Their expertise and help is very appreciated

Sean Smith

Bought my Tiguan at 401Dixie but this is the best place for service. And everyone is nice. When it's time to upsize to the Atlas, I'm coming here...

Rakan Al-Shawaf

Evan was amazing and helped me get in a car quickly!

James Manning

Just picked up my O MY GOD awesome Mini Cooper S and it's a beauty...Mike, Tim and the staff at VW Waterloo were great...the Mini was detailed to a tee...its like driving a new car!!! I searched for months to find the right car on my budget and it was worth the wait!!!AAA+++ Thanks Again James Manning

Daniel Lamont

Just picked up my new GTI here. These guys are good folks! Never had an issue with sales or service and have been going here for 10+ years. Would recommend to other VW enthusiasts.

Nexhmije Osmani

Send my Tiguan to fix some cilinders they did good job, good customer service Definitively I recomend this location to people Thanks to team of VW

Merim Zyzz

Great service. From checking in to recommendations to speed of service. Will happily come here again.

yash renu

(Translated) Nice sharing nice people (Original) Nice deler nice people

Ling Jin

I purchased a 2013 pre-owned Tiguan tsi from VW Waterloo. Robert Vagacs was the sales constant who helped me with test drive and purchasing. Their customer service is excellent, especially the explanation of car function and different terms when signing the agreement. In terms of the interest rate and price was also under my budget, they offered me the New Grad discount program which bring down the monthly payment even more. Overall, 100% satisfied with this purchase!!! The condition of the car is also beyond my expectation. I would recommend to anyone who would like to get a volkswagen.

Ken Sheppard

Excellent experience with the Service Manager, Brad. He was able to direct me to exactly what had to be done and an exact estimate of costs! Very good experience!

Mounir El-Choueiri

I had a great experience dealing with Mike and Shawn. It was hassle-free and very smooth. He went out of his way to locate the exact car I wanted and bring it in for me on a tight deadline. Additionally, I had very specific requests in regards to the delivery that were met without hesitation. I would definitely come back to VW Waterloo for my next car purchase and hope to have the pleasure of dealing with Mike and Shawn again.

Jamal Alam

My wife, Sabrina, and I had an excellent experience purchasing a new vehicle at Volkswagen Waterloo. We worked with Rob who was very helpful in helping us decide which vehicle was right for a growing family. He didn't pressure us in any way and was helpful in trying to get us the best possible deal. He was easy to work with over email and accomodated us in every way including picking us up from home the day we picked up the car. He also showed us the features of the vehicle and pointed us to their YouTube page which has many great videos. I can't say enough good things about Rob and Shawn as well. With that said, Rob is a Habs fan, and any true blue Leafs fan would never buy a car from a Habs supporter. Therefore, I give a rating of 1 star. Kidding! I can't recommend Rob and this dealership enough. Thanks!

ellaine yusi

Evan Frede was an excellent sales rep. My husband called the dealership and Evan was extremely helpful in securing the car for us until we came in to see it. From the start of the process until the final stage, the purchase went smoothly and Evan was on on top of everything. I just picked up this gorgeous 2019 Rabbit.

Alex LeBlanc

I like this location much more than other VW locations. I went in for an oil leak. I dropped off my car in the morning and the staff offered to shuttle me to work and back to the dealership at the end of the day.

James Wu

Mike the service manager is the most genuine and knowledgeable person I have ever talked to in any VW dealership. The new building is beautiful, and the service people get things done.

Matt Grimshaw

Love the new showroom here! Friendly staff

Jonathan Manafo

"So thankful for the VW Waterloo Team and Rob Vagacs" So grateful to Rob Vagacs for helping me transition back into a VW Golf. You can tell he cares about people first. A true Professional.

Steve D

Service appointments are very convenient. Pop, coffee, water, WiFi, and a lounge are available. More expensive than an independent garage, but it may be worth it depending on your needs.

Chris Underwood

Sales and service are both top notch in my experience. I have been happy with both automobiles I have purchased and had serviced there and would recommend them to anyone thinking of a VW product.

May Zi

We bought my 2015 Jetta from Justin. I found Justin to be patient & full of knowledge without being pushy. Over the last little while, we would stop by frequently and ask questions , check possibilities & Justin was always helpful. Our family drives VW because we believe in the product and working with Justin, Shawn, Brad and the rest of the Volkswagen Waterloo was a great experience. Thanks everyone, cheers.. May

Benjamin Madill

Super friendly parts department!

todd snyders

I just picked up my 2nd vehicle from Volkswagen Waterloo. Had a fantastic experience! They have such a great team at this dealership...in sales and in service!. Brad and his service team have always helped sort me out and get me on my way... Been a VW guy all my life and have always dealt with VW Waterloo. Its my "Go-To" dealership! I even drive in from Guelph now!

Jennifer Halcrow

Not only did Rob take me out to test drive a manual car, he gave me some lessons and coached me while I tried a few laps to try the car out before I made my decision.

Catherine Bischoff

Fantastic service, great offering and clean showroom. I've gotten 3 cars in three years from VW Waterloo!

The UnMarketing Group

This is now my 4th VW purchased from VW Waterloo. Due to the long-term nature of our relationship, VW Waterloo works with me at a personal and consultative level. They know my vehicle needs, desires and the financial parameters that I need to work within. Based on this information they have been pro-active at matching my needs with good vehicle options. This results in an almost frictionless purchase experience and more importantly to me, a deeper sense of satisfaction and loyalty after my purchase. In these days of Google, automated email lead nurturing and sales "automation" processes, trust and loyalty are ultimatly generated by the ability of their Sales and Service team members and fine VW products and brand. My compliemnts to the entire VW Waterloo team!

javneet singh

We went to that showroom and was surprised, after waiting for 10 minutes no one came to ask how can they help or something. A guy was busy with his phone and same with receptionist. I think they might not care about their customers. Poor customer service I've ever seen in any car dealership

Ayad Kamal

Another great car buying experience. VW Waterloo has a very cooperative and friendly environment that makes buying a car a great experience. Thank you

Maddie Donelson

Very impressed with the quality of service from the VW Waterloo team - from the friendly staff, beautiful dealership and overall attention to detail, I felt very welcomed and cared for. Special thank you to Jared, Justin and Hugh for making the experience of buying my first car a great one!

Thomas Yi

Staff is friendly and helpful

Chris TR

Didn't buy. Was told the Atlas as big enough. It wasn't. Not a big fan of the sales team.

Bahero Akida

We've bought 2 cars from this place. The people are friendly, knowledgeable and very courteous. Its always a pleasure to talk to them.

Musky

I want to start by saying that I love my 2017 VW Beetle Convertible however, I did not purchase this vehicle from Volkswagen Waterloo. I went to this dealership in the spring and spoke with Michael Raab. I was very upfront in telling him that I was shopping around for the best price and where I get the best price, is where I plan to purchase my new vehicle. We ended up getting the best price at Oakville Volkswagen (approximately $3000 cheaper). The sales person in Oakville was very helpful however, she forgot to show me how to use the wind blocker. This past Saturday, my husband and I decided to try it out. We couldn't figure out how to put it in the car and how it unfolded so we went to Volkswagen Waterloo for assistance. Initially the receptionist asked Michael Raab if he would help me. Michael looked over at me and told the receptionist "no, he would not help me". Then the receptionist asked Robert Vagacs if he would offer assistance. Robert came over but was very rude. He showed me how to open up the wind blocker but refused to show me how to install it in my vehicle. Robert made it quite clear, by his actions, that because I did not purchase my VW at his dealership, I was not welcome and would not be helped. My husband and I spent approximately 30 minutes in the parking lot trying to figure it out with nobody coming out to see if they could help. (They could have showed me in seconds). I didn't realize that if I had a simple question or something that would take literally seconds to show me, that I would have to drive all the way to Oakville to get assistance. This will not be the last vehicle purchase in my life time and I will tell everyone I know NOT to buy a car from them. I am very dissatisfied and disappointed with how I was treated and will go somewhere else for regular maintenance and service.

Barbara Hahn

I picked up my new "Silk Blue" VW Golf on Jan.9th...I love it! Rob and the team at VW Waterloo were wonderful to deal with. Thanks for making this a great experience!

Daryaz Dezayi

Amazing service. Ask for Daine

Jonathan Wilson

Dealt with Robert Vagacs. Helpful and friendly with a low pressure approach. Of course the car sold itself as well. The 2014 Tiguan with manual transmission is just fun to drive.

Cody Hamilton

I was somewhat hesitant and nervous upon entering the dealership on Friday May 27, 2016. Having never been to a dealership to buy a new car and knowing nothing about what to expect other than the nightmare television and movies made it out to be. I spoke with Robert Vagacs who totally put me at ease, he was not pushy and did not try to sell me things I was not interested in. He answered all of my questions and really made the process smooth/painless. After ironing out details with Robert I spoke with Shawn Hagen to work out the financial details, which again was smooth/painless. He answered all my questions and concerns and did not try to push anything I did not want on me, he even went the extra mile to help me get my new car off the lot as soon as possible! All in all I had a truly wonderful experience dealing with these two gentlemen and would recommend them to anyone looking to purchase a new VW!

Tina Baiden

Buying a car from Mike Raab has been an awesome experience so far. Can't wait to finish up and pick up my new car!

Sean Varghese

I recently purchased a pre-owned 2013 Jetta from VW Waterloo. After looking around for a while at various used-car dealers, Justin Keyes, was more than helpful to price one out at a great deal for me. Shawn in Finance was very learned in his trades as well. They had given me ample time to be comfortable with my decisions, and didn't rush me in. Overall a great experience and I greatly recommend their service for anyone looking to purchase a new or pre-owned vehicle.

Jennifer Alderdice

Mike is the best car salesperson I have ever worked with. He was very laid back and let the car sell itself and it did. He is very knowledgeable about the cars he is selling. The dealership went above what was necessary to sell the car and turned a used vehicle into something better than new. I would recommend this dealership or Mike Raab to a friend.

Kaitlyn Kraatz

There's a lot when you're buying a car. Rob made this so. easy. - he took incredible care of us. All of the annoying things you expect from a car dealership - waiting around, haggling over details, being generally taken advantage of... they just didn't happen. 11/10.

Dayna Armstrong

We just purchased our car last week and Matt and his team (Jarred and Nikki) were fantastic and made everything so easy! We will definitely be back when it's time to upgrade our other car :)

Lauren Johnson

It is very rare that you come across a dealership that is great at both sales and service, but Volkswagen Waterloo has done it!

Andrew Macallum

Amazing service!!!

It's Shivers (Shivers)

The customer service and shuttle driver were all very polite, but I was disappointed by the service team. I brought in an older VW to be looked at as it has a glitch where several lights are on on the dash, which are very demonstrably incorrect, and two previous mechanics couldn't trace it down. On the phone when I booked in, they had promised to check a couple of points of the wiring as part of the initial assessment. They did not. In fact, it looks like all they did was plug in the computer, and then the called me up offering to replace all the (functioning) parts, some of which were already swapped out by the previous mechanics. They also failed to do two other minor unrelated fixes which I authorised and signed for when I dropped it off and they did the walk-around. They didn't bill me for them, but they didn't do the work requested. I also had a specific time slot booked for the service, and they sent me home because they said they couldn't get to it for a couple hours, and I just barely got it back in time before I had to go to work. In short, the service team was backlogged, and I think used my car to regain some time by only doing about 5 minutes of work before moving on and billing me. I wasted my money because I already knew what they told me from the other two mechanics.

Edwin Cheung

Good service

Asta S.

Getting a new car can be an overwhelming process. I contacted Volkswagen Waterloo through their website and right away Shawn reached out. He presented me with both new and used options of what I was looking for. The whole process was professional and pleasant. He listened actively to my requirements, showed me a few options and answered all my questions (and there were a lot). Shawn and MJ were extremely helpful throughout the entire process. I'd definitely recommend Volkswagen Waterloo. They go above and beyond.

Syed Jan

I liked the way both Robert and Shaun explained the process to me, which helped me to not look further for any other dealer in the town. It took them only 2 days to deliver my very first new car. I will for sure recommend Waterloo VW.

Mina Farid

They are generally nice and service is decent. Not sure about the prices though.

Russell Foubert

Friendly staff and prompt service.

Mark Robbins

WOW is an understatement but the best review word I can think of for this incredible team at VW Waterloo. Some of the amazing people who have cared for us through 6 years of wonderful Tiguan life and now getting us into our amazing new Taos … Jeff Young (Service Advisor) Matt Pyke (Certified Sales Consultant) Shawn Hagen (Sales Manager) Patrick Madge (Finance & Protection Specialist) Brad Reinhart (Service Manager) Mike Ritchie (Technical Service Manager) Jack Parsons (Service Concierge/ Advisor) Ryan Amorim (Service Concierge) … not to mention the brilliant technicians behind the scenes. Right for the time the friendly Concierge meets you at the door and through the friendly sales or service experience these people are absolutely the BEST at caring for their customers and their vehicles. Thank you team. It is an honour to be part of this VW Waterloo family.

Ngo Mbonu

Love volkswagen

Casey Schied

Second time grabbing a car from here and always have been impressed with the quality of service and up front staff.

Ron Cole

Just got our Tiguan serviced at Waterloo VW. Yes I did come from Ancaster all the way here because I have not gotten good service at the Hamilton or Burlington Service Centre. Did you know that one of the many skilled mechanics came in 6 out of the top 10 mechanics in the Canadian Mechanics competition of 2013 . Yes and he works on the cars at Waterloo. Thats one reason I get my 3 VW's serviced here. Another one is the hospitality served onto the customers is outstanding. Yes Rob Vagacs did let me try out the new Jetta Hybrid and I took it for a ride today. They worked on our vehicle for a full day and it was a long wait but worth it. I got all of the problems fixed with the Tiguan, recall fuse and they even checked out everything. 99 % of the service today was covered under the warrantee which is outstanding. Its worth the drive to Waterloo VW. Thanks for Rob and the whole service department for everything.

Michelle Donald

I highly recommend this dealership! My 2015 Golf was totalled (also leased from VW Waterloo), and they set me up with a 2016 off the lot for the same payments I was making on the 2015. It only took 4 days to get back into a car I love and am familiar with, really helping me feel back to normal after the accident.

Ryan Shi

Robert Vagacs is awesome, great service! This is our 3rd VW.

Brian S

Great people, exceptional service and no hassle buying process. Highly recommended!

Duane Klaming

Purchased a 2016 Golf Comfortline TSI. My interactions with the sales rep, Robert Vagacs, were all positive. Robert was thoughtful, considerate, and thorough. We exchanged emails before and after the actual purchase. VW Waterloo was sure I was satisfied with the vehicle, gladly letting me bring it back in for their detailers to clean up some interior stains and exterior scratches I missed on initial inspection.

David Noordhof

I just recently went over to VW Waterloo for routine service. This was my first time. Very prompt and pleasant service. It’s a bit of a drive for me, but it was definitely worth the drive and I plan on heading back in the future for any parts or service I may need.

Elisabeth Rees-Johnstone

I recently purchased a vehicle from VW Waterloo and it was a fantastic experience. Robert, Shawn and Tim were simply terrific - they made the purchase process seamless and so very very enjoyable! I don't reside in the Waterloo area, but after reading all the reviews of VW dealerships in the GTA, I decided to take my business to VW Waterloo and I am delighted that I did. Great team - highly knowledgeable and very customer-centric!

Hollywood Guido

Great Friendly service. Despite a Short delay in parts for a TDi warranty repair. The turn around was quick.

Jordan Brown

Great service always.

Noodle Nation

Good place with a good YouTube channel

David Brooks

We simply dropped in one Saturday just looking for a new vehicle and we bought a 2014 VW Passat. We had great service from Peter. There was a little miss communication with some pricing but VW Waterloo was quick to work with us to make sure we were happy. Thanks again, David

Mercury — Brawl Stars

The service was excellent overall. My salesman, Ming, helped out so much and had great communication throughout the entire process of leasing a new vehicle. Everyone at VW Waterloo worked quickly and effectively to make it easy for me as a customer. Would highly recommend this dealership

Holly Harvey

It was a great experience buying our vehicle, Justin Keys did an amazing job. He found us the perfect car that met our criteria perfectly. Super friendly and helpful. Thanks again! Holly and Brian

Mary

I had the best experience with Volkswagen Waterloo! Rob Vagacs was my sales Rep and he was very thorough and went through all the gadgets and features of my new Jetta! Everyone was extremely helpful and welcoming! I would recommend VW Waterloo to anyone. Keep up the great energy and work!!

Jonathan Hendel

Service was excellent. Price was competitive.

Bill Power

Excellent, knowledgeable and very professional people to deal with. And they sell a great product. Looking forward to being their customer for years to come.

Alexander Rollinson

Everything about my experience with this dealership has surpassed expectations. Their is clearly an intention of fostering loyalty at this location because the staff are non-predatory, helpful, generous, and thorough. When I first purchased my 2013 Jetta, Justin Keyes was a pleasure to deal with. He did not make me feel pressured in the slightest; he gave me an excellent showcase of the vehicle's features; and he gladly worked out a good price for the car with me. He freely allowed me a test drive the car all the way to Elmira and back. I have also had great service at my subsequent visits to Volkswagen Waterloo. Brad Reinhart runs a tight (and generous) ship over in the Service and Parts department. I expected my service appointment today to be around $300 as I was receiving the typical 45,000km maintenance, some parts as a result of a recall, and they also agreed to put my summer tires back on. My bill came to less than half that price because they did not charge me for the recall (expected) or the tire change (unexpected), and there service was just a better price than I thought it would be. In addition, I received free wiper blades as part of their spring promotion and a coupon for a free car wash. This excellent service is the reason I will keep coming back in the future, even after the warranty has lapsed, and why my next Volkswagen or Audi will definitely be purchased there.

Kevin Konkle

Sales staff weren't too aggressive. Service department is pretty decent too.

adel omar

nice

Paul Reinheimer

Made an appointment for service two weeks in advance, then watched my car sit in the lot untouched for 40 minutes while I waited.

karim walji

Great service. Called in and they were able to accommodate the day I wanted to have my car service done.

Syed Hasan

Excellent customer service, no comparison to other brand dealerships in the area as we went through all major dealerships in search of our new automobile. Cheers for Mike J probably the best car salesperson in the area.

Michelle Lessard

unbelievable service, from beginning to end and of course, have a VW on top of all that puts the icing on the cake

Michael Szozda

I've had the pleasure of dealing with both sales and service and this dealership is excellent! Everyone who works there is very happy and willing to help. Genuinely a great place!

Seth Partridge

We bought our first car from Robert a couple of years ago, and we had a great experience. There was no pressure, and they were very accommodating to our questions.

suz wong

We bought a golf and it is one of the most accomplished cars for the money. Volkswagen, well done! Our special thanks to Robert too. VW is fortunate to have such a professional, energetic and talented salesperson on its staff. Robert made the car buying experience very enjoyable.

Glynn Manchester

Quick and efficient service! They even drop my car off for me at my office. Daine is the man!

Anastasia Lang

I recently purchased a Jetta TSI from this dealership, even though I live in Toronto. I was in town visiting family and stopped in for a test drive, but had such a positive experience with the sales consultant, Robert Vagacs, that I came back to Waterloo to make my purchase. In the weeks between my test drive and my purchase, he provided me with all the information I needed, and promptly responded to all my questions without applying any of the high-pressure sales techniques that we've come to associate with car dealerships. In fact, everyone at Volkswagen Waterloo was a pleasure to deal with. And of course, I love my new Jetta! Thanks Robert and company...

harmeet grewal

Service staff was really professional and helpful

JP

Wife and I just got our 2015 white GTI from Robert Vagacs. We can't say enough good things about Robert and this dealer. The entire experience was easy and pleasant. Highly recommend to anyone. Worth the drive to Waterloo!

Tyler Schlichter

Mike and Shawn made getting into my new Jetta a breeze. Friendly staff and great service.

Jennifer Marentette

After the shocking death of our 10 year old diesel Passat we have purchased a 2015 Jetta. The team at VW Waterloo all pulled together to help us through the transition of getting over the reality that our old car was not worth saving and a new one was in our future. From service of our old car to the sale of our new Jetta, everyone helped to make sure we had the knowledge to make informed and educated choices. Thank you to the boys in Service and Mike Raab our salesman! We will be back to buy another VW when our minivan is ready to be traded in.

Mostafa Sallam

It is very good and friendly

Conrad Fey

Trade in process takes wayyyy too long. Only reason I traded it here was because they were local and I didn't have to deal out of town. They got an A+ trade at good value then waited weeks to cut my cheque while they dragged their feet on routine repairs. Poor customer service. Not the first time, with the trades. It is the last, however.

Meredith Woodwark

They were very responsive and patient with me when I unexpectedly had to buy a new car over the holidays. No pressure at all to buy what they had on the lot. In the end, I did buy from the lot entirely of my own accord and got a good deal. I had had a good experience with them prior when I had my old vehicle serviced, so I'm very happy to have had a good experience with the sales team as well. They made sure to handle all the details for me like putting on my new winter tires and bagging and loading the summer ones. Strongly recommend dealing with them as there was no hassle, pressure, or annoying haggling.

Jessica F

Ming Ge was the best! This was our first time purchasing a vehicle from a dealer and him and Nikki made the process so easy! He was knowledgeable when presenting the vehicle and was very open and honest. He thoughtfully wrote down out the vehicle purchasing process which made me feel more comfortable. Nikki quickly responded to emails and was very knowledgeable. Overall, it was a great experience.

David Voogd

Service department was very helpful to fit me in when some random issues came up. Was fixed for a reasonable price, happy with the service I received.

Eric Denault

Great Service and no pressure sales. Really handle all my TDI emmissions test questions and made me feel at ease. Happy with the new VW

Saad Samad

MJ was a great salesperson to work with. Very knowledgeable and helpful

Andrey Z

Really good stuff!!!

Doris Jakobsh

We truly had an excellent experience at VW, Waterloo. The moment we walked into the door, Robert Vagacs was there to answer any questions, without aggressively pushing any vehicles. I was impressed with his professionalism and his integrity - not something one experiences too often at a car dealership! The purchasing process went smoothly every step of the way. Mike Idsinga, the manager in Parts also went out of his way to ensure that everything went smoothly for us. Thanks to all, Doris

Corey Bechtel

Great service this time.

asma shaeen

Thanks to Bard for listening to our concern and resolving it.

Ruth Brown

Had a really good experience at Volkswagon Waterloo. Got a wonderful car. Ming Ge was knowledgable, enthusiastic and very responsive to my inquiries. Great customer service.

Kirsten Dlugokecki

An absolute pleasure to buy a car here! Everyone is incredibly friendly, helpful and above all, honest with you about your car and the buying experience. I worked with Robert and he was fantastic. Couldn't have chosen a better place to purchase my first car.

Andrew Schalm

Great sales and service team! Second vehicle purchased at VW Waterloo, including a just picked up 2014 GLI.

Steven Mills

We just purchased our second vehicle from Mike R. and again we were impressed with the quality of service of VW Waterloo and his commitment to getting us our new SUV!

Peter Kogen

Stay away from this dealership. They treat you bad and they will screw you over if you don't know what your doing. Don't let their fake smile delude you.

Sheryl Hynes

In 2011 I bought a new Jetta and in 2013 I traded that in for a 2013 Passat. It had more power and more room. I was overall happy about this car. Recently I started having issues with it. I have less than 60000 km on it. I mistakenly thought my warranty was 5 years 60000 km. The rear defrost rarely works. The heat when set to the floor while driving never warms up my feet and the poor people’s feet in the back freeze. My trunk is supposed to pop open when using the trunk release on the key fob. So I took my car in. I had no idea I was out of warranty. No warning was given to me that I was paying for these repairs. Upon returning to get the car I was informed that the rear defrost is working fine and that the heat works to Volkswagen specs. They did supposedly adjust my trunk but the next morning guess what... the trunk doesn’t pop open They did not drive the car to see if while driving heat was felt in the back. The car had been sitting in the sun for a couple hours before they got to it. I should not be surprised By the company’s fall back onto “it is within Volkswagen’s specs since when I bought the Jetta and discovered that its speedometer was out about 7 km/ hr and mentioned this, that I was told that very same thing. It is within specs and we will do nothing. Upon buying the Passat it also has about an 8 km/hr outage. Again they don’t care to make a vehicle run properly. My mother’s 2016 Jetta also has a speedometer outage. With the ugliness of what vw has gone through I’m really surprised they aren’t working hard to improve their image. Once this car is paid for I will never buy another vw. And I will share my experience of vw vehicles with anyone considering buying one.

Gabrielle Bossy

Robert at Volkswagen Waterloo and everybody else we interacted with was friendly and very helpful without being to pushy! Thanks!

Wayne Riehl

Great place to buy grom

Peter Bishop

Excellent service, friendly staff.

Jeremy

I've used them twice for rust warranty and Brad does an excellent job.

jlo nvhk

Honestly , the people working in service are as dumb as they come, all they are able to do is changing oil. They lack knowledge in fixing their own brand, i tried going to an outside garage and he immediately recognized the problem while the geniuses working here had no idea what to do

Jenn McPherson

We recently purchased a new car from this dealership and have nothing but rave reviews with the whole experience. Robert was very friendly and knowledgeable and walked us non techies through all the bells and whistles on our new car. His friendly and professional manner made for a stressless experience. We especially appreciated the attention to detail in all areas of the process. Robert, Jamie and Shawn made us feel as though they were just as excited as we were with our new car. Overall a fantastic experience and we highly recommend this dealer!!

S Shah

What a great experience buying a vehicle from VW Waterloo dealership!! Matt Pyke, thank you very much for the transparency and ease with which entire purchasing process was handled. Patrick, thanks for working out the docs and handling the warranty. Entire team is very understanding and supportive, without any pressure tactics. Keep up the good work, Definitely will come back for next vehicle.

Michael Engels

I would absolutely and unequivocally recommend VW Waterloo to any and all. Great products, great service, and a great Team... and no pressure selling when you are making one of the bigger purchases of one's life. Seamless. Thank you, especially to Rob V.

David Vikken

Service department isn't helpful. They can't take a simple walk in for warranty. People need their cars fixed, they shouldn't be expected to wait 4 to 6 weeks for an appointment. Considering selling my vw because all of the dealerships in the area are like this. Also when I went in for my fuel pump recall, the tech didn't reinstall my rear seat properly. I had to do that myself. No pride in their work.

Jill Peterson

I had a great experience buying my 2017 Golf from Mike. He made sure I understood all of the paperwork and then spent quite a bit of time going over all of the features of the car with me. Everything was easy and hassle free.

John

Walking into VW Waterloo after being bait and switched twice at the local Toyota dealership meant I was on my highest defense level (so much so, I even switched brands!) Rob Vagacs was fantastic to deal with and clearly understands that business is about mutual respect and long term relationships. No hard sales tactics or trickery. I'm very happy with my entire experience (including Shawn in financing, thanks Shawn!) and I highly recommend VW Waterloo to anyone who feels like they need a shower after being in other dealerships. VW Waterloo is the place to be.

Karan Sharma

Nice people and staff is really good . Thanks guys

Deborah Pickles

We have purchased multiple cars from VW Waterloo and wouldn't hesitate to recommend this dealership to anyone interested in purchasing a vehicle. As usual, we were very well served by Robert and the support staff throughout the purchase process.

Dan Neustaedter

I purchased my first new car here, and the sales staff made the process very easy and stress free. Robert was fantastic, very patient and friendly with me as I tried to come to a decision. Previous to buying a car here, I also took my 2007 Jetta to Volkswagen Waterloo for annual maintenance. The service staff has always been friendly and professional, the quality of work was always excellent as well.

ciaran mc carthy

I was very happy with the service I received. I bought a used Jetta. Mike and Matthew from the sales dept were Extremely helpful in making a fair deal. It was great to be able look at cars with out feeling constant pressure from pushy sales people.

mark mayanloo

BAD CUSTOMER SERVICE.. STAY AWAY !!!!!

Samantha Witzel

I just bought a new Tiguan from Volkswagon Waterloo and I love it! There was excellent customer service! Jamie and Robert were extremely knowledgeable and helpful throughout the whole process. They talked me through all of the features and helped me find the car that was right for me. I am very happy overall!

Aryan B

Just got a wonderful used jetta from Mj here! Awsome peoe here, great service!

Bryan Tolson

Just bought a demo Jetta. Robert V. was great. Enjoyable to deal with, no pressure at all and very knowledgeable. Highly recommend VW Waterloo and Robert.

Neil MacLeod

The salesman Robert is excellent, his honesty and integrity are beyond question. A real asset to VW and Waterloo. Well, I have to eat crow. I had a complaint, but management made good. Not because I got my way but, because they tried. Highest of regards to Shawn in finance. A real professional. Sincerely, ...

Chris F

My Family Purchased a New Tiguan from Volkswagen Waterloo. They put the fun into purchasing a vehicle. They were truthful and honest. Rob Vagacs helped us out tremendously and was very knowledgeable with all the products and options. Kudos to Mike Ritchie for recommending us to Volkswagen! Definitely would buy another car here!!

Mary McTaggart

I recently purchased a new 2015 Jetta from this dealership. Mike Raab assisted me through the process and he was a pleasure to deal with. He is easy going, answered all my questions, was not pushy at all and the experience was very positive. I love my new Jetta, I know it will serve me well for years to come. This is our second VW and we are extremely pleased with the quality and value for money. We have always had positive experiences with service as well.

Norisha Khan Ali

Just Picked up My New Golf R. Hands Down, this was the best experience I ever had purchasing a car at all the VW dealers I have dealt with. Shawn and Justin made this so seamless for me. I want to say some of the Greater Toronto Volkswagen Dealers could learn from them. They were knowledgeable and took away all the doubts I had. Huge thank you to the both of you. Loved the experience. I will drive from Scarborough to you guys any day for this service.

Kelly Parker

This is our 2nd time purchasing a vehicle from Waterloo VW. Although our first time purchasing was a great experience, this time around they have surpassed our expectations Ming Ge has been a well informed, enthusiastic salesperson, but what he really exceeded with was making the entire purchase from beginning to end fun! Thanks Ming! All of the staff have been super friendly and engaging and we look forward to many more years of doing business with them all

Jessica Walter

I had a great experience purchasing my new Jetta through Volkswagen Waterloo! Friendly environment and I felt comfortable asking any question that came to mind.

genbao wu

Salesguy Roy gave us excellent services! He is very kind and helpful . Highly recommend purchasing from VW Waterloo!

Mat Nadrofsky

Dave was great as a service advisor and I really appreciated the free wash code for the No Touch down the street seeing as they don't have a wash onsite. I think pricing was quite fair for the service that was performed and they'll get my next service appointment as a result! As a bonus the shuttle driver was also great to chat with.

Earnest Tom Joseph

I have took my car to this dealership as my car had some issues, they were very nice and returned the car before the committed date. They provide free shuttle to and fro the the dealership. And i dodnt had to worry about claiming my warranty. The advisors also were very nice and they kept updating me about the status of the repairs. Overall very happy about their service.

Ingeborg Ehrenberg

Very friendly staff

Jay Patel

Nice service and great customer service

Connor Ball

I buy alot of OEM parts through this dealership, and I've gotten service done here a couple times. They've always given great customer service. Today I talked to their service tech for almost 15 minutes about a repair I'll be doing myself and got a ton of advice. If I was going to buy a new VW, I'd go here

gilbert lee

Loved the team VW Waterloo. Great friendly service. Loving my new 2015 Passat. Thanks Rob, Jamie, Shawn, Dave and team.

Bradwyn Westwood

Amazing no pressure service! Very Happy with my experience!

ammar alaa

Eventhough my car was bought from this dealership, never went there complaining about a fault and left satisfied. They always make you pay money for inspection and come back to you with no answer because they always fail to find the problem. bunch of unprofissional michanics that only know how to change oil and breaks.

Caleb Lee

About a month ago I bought a Golf from Mike Juri and he made the process extremely smooth from beginning to end. Additionally, he still helps me by providing answers for any questions that I have with regards to the vehicle even after it is in my possession. All around it was a great experience and it was a pleasure to deal with Mike.

Sadie Miller

Mike and Daine went above and beyond to help me out!! Highly recommend!!

Steven

My wife and I recently purchased a 2012 Passat from VW Waterloo and we were both extremely happy with the level of customer service we received. Having never considered Volkswagen before, I would like to mention we were both shocked at how impressive the Passat really is: I would highly recommend it ! During the sales process, we dealt with Robert and we can only say that he exceeded all of our expectations and made the process stress free. The day we bought this car, we had visited a number of other dealerships of varying brands and we can say with absolute certainty that VW Waterloo was head and shoulders above the competition. If you are looking to purchase a Volkswagen, I would not hesitate for a moment to recommended this dealership and especially Robert to help you with the process. Thanks again VW Waterloo !

Artem Semenov

Had a pleasure purchasing my MK7 & MK7.5 GTI’s from VW Waterloo. The sales and service teams are absolutely fantastic. What are you waiting for, go get a VDub at VW Waterloo. Thanks Mike Raab for making both purchases as smooth as possible. Best car purchase experience ever. Can’t wait for the MK8!!.

Yasir Dildar

Thanks to the service manager who pays attention to customers' genuine concerns.

Jonah Van Harten

Awesome service all around. I highly recommend Michael Raab's help. I walked away buying the exact car I wanted. Very pleasant, laid back experience. Thanks again Michael!

Nora Keating

Evan, at VW Waterloo was a pleasure to work with to finalize my purchase of a 2020 Tiguan. He is highly professional, knowledgeable and creates a very relaxed, pressure-free atmosphere. I highly recommend him.

drok g

4th VW vehicle and 1st from Waterloo VW. Very good service and assistance, overcame hiccup in service at the start.

D M

Worked with Roy and he was extremely patient and professional while we worked out a deal for my new vehicle. I'm extremely detail oriented and am a perfectionist and Roy ensured I get what I needed to make me happy. Thanks Roy!

Jorge Quan

Volkswagen Waterloo's service was excellent. I interacted with R. Vagacs from Sales, and overall had a very pleasant experience in my process of buying a Golf. From the early stages on test driving the car a couple of times to negotiating the final price, I found the service to be great.

Gino Zinga

I have been to 4 different VW dealerships due to travelling for work and this was by far the best for service and professionalism.

E Chalamba

We just bought a 2015 Jetta from Robert Vagacs, which makes it our 4th VW car from this dealership from my extended family. Robert has always been a pleasure to deal with and has always been very fair and very comfortable and easy to work with. This was the first new car my husband and I have ever purchased. Robert addressed all of our questions and was very patient with us through the whole process. Thanks Robert.

Ken Yan

Excellent service and just bought a Tiguan there. Really appreciate their introduction and kind service! Highly recommend! :)

Jenna D

Extremely happy with the service I have received here. The staff are very knowledgeable and very easy to deal with. I have been now twice for warranty work and multiple times before that to the Kitchener one. The Kitchener one has a service manager that makes you feel like you’re the problem with the car and has no basic knowledge about cars. I have had many problems since receiving the car from Vaughan vw and so far my experience with waterloo vw has been great. I appreciate all the care and hard work, my warranty service was done very quick and they even took care of a few other things. Keep up the good work guys!!!

Dominik Cislo

Would give 0 stars if possible. Not a single positive thing to say about my experience with Volkswagen and Volkswagen Waterloo. I bought a 2016 Golf R. I ordered the car in May to arrive in late June of this year. About three weeks before my estimated delivery I asked Jeritt, the sales manager responsible for my order, to check on the car to see if the status of my delivery was still the same. That same evening I had a voice-mail from the sales manager informing me there was a mixup with my order and that the car was no longer on the way. He then gave me the option to take a car I didn't want or to wait until next year's models where the price would most likely be increased. At this point the general manager, Dave had to step in to resolve the issue. After waiting to hear from Dave for a few days he told me they got lucky because the exact same car I ordered arrived at a dealer in the GTA. So I ended up getting the car I ordered however it took me reminding Volkswagen Waterloo about the order to get things going and it was also after them pressuring me to take something I didn't want. If I didn't say anything my car would never have arrived and once they realized they screwed up tried to make me take a car I didn't want. I should have known then to cut my ties with this dealership at that moment. Fast forward a couple months later to my first warranty issue. My right headlight starting allowing in a lot of moisture and condensation. When I first got this checked out at Volkswagen Waterloo the guy at the service desk started telling me that they can seal it in house and how in his experience VW corporate doesn't like to replace headlights?!?! After my face was clearly frustrated and wasn't accepting of that as an answer he asked the other service guy working. The second service guy was quick to disregard what the first one had said and said this would be no issue at all as the car only had 5000k. So please be careful as certain service advisors will give you different information in my experience. So when the light housing arrived I booked an appointment. I came in for 8am and since it was only going to take an hour I hung out while they did it. After an hour goes by one of the service personnel came to me to inform me when they tried turning the car on they realized the new housing didn't have any light bulbs.. so another hour goes by and my car is ready to go.. except when I'm driving later in the evening I get an error with the front adaptive lighting appearing out of nowhere. So I booked another appointment with VW waterloo and they informed me that when installing the light they missed one of the bulbs. So it took the mechanics at Vw waterloo three tries just to replace a headlight!!! Fast forward another month and more problems! My driver's side window squeals/whistles when above 120kms and it's only the one window. Then my rear view camera stopped working and my trunk wouldn't open despite multiple attempts at locking and unlocking. I am very skeptical of having their mechanics look at it as transferring light bulbs proved to be an issue. These cars are ticking time bombs with constant recall and quality issues. I expressed my concern with Dave about the fact that I've had this car for under 6 months and am already having to make multiple warranty claims which his mechanics can't seem to fix on the first try anyway. My understanding was that the dealership acted as a meditator for resolving customer issues like this one but that is not the case. I highly recommend you do your best to stay away from owning a volkswagen and specifically dealing with Volkswagen Waterloo.

Christy Luu

As usual mike was awsome and I love my new car.

M J

Purchased a vehicle a few weeks ago. Very professional staff and the brand new dealership looks beautiful. Also very glad they are following proper COVID protocol. Thanks Ming and Shawn for the excellent service! Car is running great!

Dianne Heise

Earlier this week, our family purchased a new VW TDI from VW Waterloo, ON. On a scale of one to ten, Robert Vagacs Sales Consultant and Shawn Hagen, Financial Services, and the Volkswagen Waterloo dealership rate a ten plus - they were outstanding. They know the meaning of customer service, they know their vehicles, they know the price points, and they know Volkswagen Canada. Robert and VW Waterloo, paid us a fair price for our VW TDI trade in, Shawn was able to ensure that we received a significant cash payout from our unused Volkswagen Protection Plus Plan, purchased in July, 2013. We were able to apply the cash payout, to the purchase of a new 200,000 km./six year five star plan, at a reduced cost of approximately 66%. The dealership delivered our new car in pristine condition, without a hitch, as scheduled. Needless to say we are elated with our purchase, and with the dealership. We will be repeat customers.

Katryna Montag

We are so blown away with the service we had at Volkswagen Waterloo. They accommodated our needs and went so far above and beyond to make everything work for us. Michael Raab got everything in order so we got the car very quickly! Shawn also helped us initially and got everything set us up quickly and even managed to get us see snow tires thrown into the deal! I just can't even say enough good things about the whole experience! Thank you so much everyone for my beautiful car!

Elaine Bandermann

My husband and I have just purchased a 2015 Golf Diesel from Volkswagen Waterloo! The staff were friendly, helpful, and very knowledgeable about current news in the auto industry. Our questions were respectfully received and answered fully. Excited to drive the new car, we very much appreciated the personal assistance to introduce us to many of the features. Robert Vagacs, our sales rep, has also offered to provide additional assistance as we continue to have questions in getting acquainted with the new vehicle. Automotive protection and roadside service are also valuable aspects of the purchasing process. As we have been loyal customers of VW Waterloo for years, we look forward to a continuation of quality service in the future.

Hank Helmond

We have just bought our first Volkswagen, a 2016 Golf, and are loving it. Thanks Rob for a great sales experience.

Julie Wightman

I have owned multiple Volkswagen vehicles from different dealerships, but the process of buying through Volkswagen Waterloo was by far the easiest, fastest and smoothest. Justin and Nikki were very helpful and efficient. I never felt pressured but was fully informed of all my options. Great experience!

Dave Neugebauer

Sales team was attentive without being pushy. We enjoyed our visit here.

Shelli Coulter

A big thank you to Jeff Young, service rep. extraordinaire. Once again you were able to figure out the issues I was having with my 2009 GTI, offer all the solutions and then respect what I choose to fix. And the best part is that you managed the repair quickly and correctly! Thank you so very much for caring for my car as much as I do.

Justin

Very good customer service. Quick to respond and to communicate with there customers. Very nice to talk and deal with there employees.

jason bickford

The used car sales staff here are phenomenal go over and beyond and Mr Mike Ritchie in the service department is A plus in my books thanks guys you rock

Mike Szeles

After hearing the horror stories some of my family has experienced, and seeing first hand how some dealerships treat possible clients, Mike Raab and VW Waterloo were a breath of fresh air. I plan on being a VW driver for life, and as long as I am close to VE Waterloo, I will be shopping there exclusively. Most painless experience I have had, and the service was truly top-notch! Keep it up guys and thanks again!

Zack

Very friendly service. Go see Justin.

Joe Seph

Avoid these crooks! Sold me a used car few years ago, it had wire damage, near bald tires, and it was also missing the heated seat electrical components! So i had no heated seats, when I contacted them about the heated seat parts they accused me saying "your boots must have knocked them loose and then they disappeared?" LAUGHABLE! I already diverted 3 of my friends from buying their new VW here thankfully! they went to cobourg instead great service there actually.. Last VW for me, bought a subaru and thank god every day that I escaped the VW stealerships.

Alanna Nicole

After having a horrible experience with Ford Kitchener, it’s nice to not feel the same about Waterloo VW. I bought my car brand new from the Kitchener VW, also a great experience. Anyways, I brought my car in to have a recall fixed. The job was done fast. When I picked up my car around 6 service was already closed so I had to get my keys from the front desk. The young man that helped me was so friendly and helpful. I forgot to ask his name. You get a lot of rude people these days in customer service, so when a younger individual is that polite - its nice to see! Also, i had lost a screw for my license plate so it was hanging off by only one screw and I had completely forgotten about it. I noticed that who ever was working on my car had fixed it for me. I thought that was so nice! Sometimes its the little things. Thanks guys!!

Tyson Turchanski

Excellent experience purchasing a Jetta from team at VW Waterloo. Thanks to MJ for all the help, very professional!

Ye Lu

awesome service and awesome car!!

Dev Aileen

Evan at Waterloo Volkswagen is a great employee. He helped me pick a Golf and a car I’d love. This was my first time buying a car through a dealership and I was nervous as I’ve only bought privately before for vehicles. Evan walked me though everything, and was extremely helpful! I’m extremely happy with the Golf I have, thank you!

Dale Snider

I found Waterloo VW just after having been very disenchanted with car dealers and dealerships and was pleasantly surprised to find them very professional and attentive to me as a person and not just a source of a sale. I wholeheartedly endorse this dealership and would not hesitate to return to Waterloo VW for future car purchases. Oh yes, the car is a Jetta and I LOVE IT!! Thanks Robert Vagacs.

wladyslaw koss

I booked a service appointment for my golf and yes I was late for my appointment but that didn’t matter. They were very understanding with why I was late. Matt and Brad were very helpful and answered all my questions. The weather was horrific that day but they still made the common area a super environment to be in. Overall a wonderful experience and the wait wasn’t so bad especially with the big selection of hot beverages and snacks. Would recommend this dealership

Michael Mckay

Great experience, made the car buying experience a pleasure.

Shawn Courtnage

Great place to get parts and accessories.

bob hart

Pleasant surroundings with helpful staff. Patient and not pushy. Purchased a vehicle which took some time to complete.

Dustin & Kayla Hamilton

We purchased our very first NEW CAR from Volkswagen Waterloo. We dealt with Justin and had a fantastic experience. The car we purchased was not on the lot, and Justin kept us in the loop while we waited for the car to come to Waterloo. He also spoke with our Insurance provider and gave them some of the information they were looking for! We also dealt with Shaun and he did a super job in explaining the AMAZING warranty options available to us. The warranty packages were great price and we really found value in adding this onto the car!! We have heard many great things about the staff of this dealership and we will definitely recommend Justin to our friends and family!!!

zach foley

Very disappointed, I have been bringing my car to VW Waterloo for 6 years for every service, last august I took it to them for an issue where my car wasnt starting all the time so they put in spark plugs said that was the issue and sent me on my way. 2 days later it wasnt starting, had it towed to the dealership where they had it for 3 days finally said it was the ignition coil. So once again had it replaced all said and down $700+ fast forward a year and a month and a half later check engine light comes on so I take it into the shop and turns out it's the ignition coil again. So I ask vw what the warranty is on the work they performed last year and they said a year i asked if they would do anything to help me out seeing as how it's only 1 month out. They said nope. I will never bring my car back to VW waterloo. Also I will be letting everyone I know who has a vw know aswell.

Sameer Javed

It was such an amazing experience visiting Volkswagen Waterloo. Whether you are a Volkswagen person or not I highly recommend visiting the dealership and book an appointment with Mike Jurj (MJ), he is like the friend you all want. It's like you're hanging out with your buddy and end up with a great deal in the process. Highly recommended.

David Bacher

Very helpful in the process of replacing my accident damaged Touareg with an identical auto. Having had an excellent purchase experience in 2012, this second dealing was equally courteous and trouble free.

George Vulovic

Robert was very helpful and knowledgeable when we were looking to purchase our car at VW Waterloo. He was very accommodating and made the process very easy overall. Would definitely recommend Rob when looking to purchase a new car.

Chelsey

I came here one day knowing exactly what i wanted to buy the second i got there, Mike Raab was extremely helpful and easy to work with the entire process, allowing me to even take the car out for 2 test drives, and getting me some free stuff from vw when i got there to pick it up! Its by far the best dealership I've been to and will keep going there from now on, now I get to enjoy my new 2015 Golf TSI and will be going back to get some accessories for my car . I HIGHLY recommend Waterloo Volkswagen and Mike !

Vanya Kavrakova

Purchased a Jetta from VW Waterloo in March 2015. The staff is very professional and I am impressed with their customer service! The dealership is smaller but the staff will go above and beyond to satisfy the customers. Even though I live closer to other VW dealers in the area, I still go back to VW Waterloo for maintenance. Special kudos to Michael Raab in Sales! Thank you!

Liviu Dan

Evan in Sales helped me with my VW purchase. His technical knowledge, patience and enthusiastic attitude made for a smooth and efficient purchasing experience. Would recommend.

Barry White

I a m ready for my first servicing on my 2013 Jetta and if the service is anything like the care taken by Petermy salesman it will be an ecvellent experience.

Michael Wannamaker

I had a very pleasant experience at VW Waterloo with the purchase of my 2016 Golf. I dealt with Michael Raab who made sure my needs were paramount during our transaction, this was a refreshing change of pace from how one can be treated elsewhere. His honesty and integrity are qualities that every salesman should maintain. Thanks once again for a great experience.

Vlatka N

My husband and I have both been looking for new cars for at least 6 months. We have visited many different dealerships and done quite a few test drives, however it was the service we received from Rob and the team that helped us make a decision and sign on the dotted line! We first saw Rob in the car promo videos he made and drove from London to sit down with him- and he did not disappoint! He made the process easy and painless! He took the time to understand exactly what we were each looking for- and he exceeded our expectations! He helped us get set up in our cars and even stayed after hours to make sure we were comfortable! He was full of useful information and even followed up after we took the cars home! He was great to work with! Definitely worth the trip!! Thanks Volkswagen Waterloo and thank you Rob Vagacs!! We couldn't be happier with our vehicles!

Donny Vongphakdy

I have brought my Tiguan into this dealership for service many times now. I keep going back because the service is great and Mitch keeps you up to date on the progress of your vehicle. They will recommend repairs but don't push them on you. I would highly recommend this Volkswagen to anyone.

Lauren Campbell

We dealt with Robert and Shawn at VW Waterloo ad had a great experience. We bought a demo Jetta and got a great deal! (They even saved us a little bit extra by giving me the recent Graduate discount that I had no idea existed- bonus!). I did have a little issue with my vanity light not working, but the guys were quick to get us in and address the problem. Overall we had a good experience, and I really enjoyed that the guys were still happy to answer questions and help us out even after we signed on the dotted line. There was definitely an effort made to make sure we were happy with our new car, and the great service didn't go unnoticed.

Joshua Claxton

Greta service. Friendly staff. Not a headache like most dealerships.

Tif Ouellette

I can not say enough about the amazing service I received walking through these doors. I walked in with a series of requests and walked out with a car and all of my needs met. Mike worked so hard to make sure I was 100% satisfied and went well above and beyond my expectations. It was a smooth and stress free experience, which I can't say has ever been the case with buying a car before. The Jetta is everything I was looking for and I knew it the second I drove it. This was my first time here and my first VW and thanks to Mike especially, they have made a customer for life.

Jenn Robbins

Peter helped us out with getting our pre-owned Jetta. The mechanic in the service centre was also really helpful. We drove from Barrie to Waterloo VW and we were not disappointed :)

Harold chung

I am super impress with the service adviser Nolan even I still have not physically been to their dealership! I called and made an appointment to bring my car in for checkup as I will be driving to Waterloo from Vancouver next week, thus, it would be a good idea to make sure the car survives the long road trip! Anyhow, Nolan was very helpful to all my inquiries and very proactive with me with other points that I would not have thought of! I like this dealership already! Good job Nolan and look forward to see you in couple of weeks!

Josh Nijenhuis

Dealt with a minor issue after sale of car in a satisfactory way.

Ana-Marie Kiss

Very good service! Thank you Mitch

Donya ahmadi

Worst dealers!

Katie Krafchick

Very informative, helpful and patient.

Bob Montgomery

I am not happy with the level of service or attitude there and have no desire to go back. Both of the last two service visits were not completed properly. And for this vehicle, there have only been two services done. The second last visit, they did not drain enough oil, added there standard amount of new oil, driving back from Ottawa I got Oil Level alerts 3 times, pulled over and checked it each time, of course it was at night. Turns out the oil level was too high. They drained some when I went back but were not apologetic and did not think it was anything to worry about. Last service, they rotated the summer tires ( just had them put back on in May). When I asked why they did that, they replied it was part of the service they do at that mileage. Note the bill was twice as much as the first visit. Driving home, I got a tire pressure alert. Pulled into a garage and had them checked, pressure was ok so I reset the TPS system. I am guessing they did not do that when they rotated the tires. I have not contacted VW Waterloo regarding this event as I expect I would get the same type of response.

Kodi Yin

Just got my new Tiguan at VW waterloo. The sales and service team is great :) Thanks to Justin and James for making the process as smooth as possible.

Kirk Spencer

Got what I needed. Parts guy little slow to notice me

Vasi Tocitu

We experience a very pleasant experience with purchasing out VW from this dealer. Evan Fade and his manager walk us thru the details and explain all the details that we are asking for. Evan Fade took his time to make sure that we are comfortable with this purchasing and present multiple options available at the time from VW Canada. We are very impressed by his professional care of the customer and I highly recommend to approach him if you intend to purchase a vehicle from this dealer.

Peter Donahue

Nothing short of phenomenal!!! Robert was a joy to deal with. He found me the car I wanted at a very reasonable price. Most importantly, he seems to be a genuinely good and honest person, and was understanding of my foibles as I went through the car buying process. Having dealt briefly with Mike and Justin when Robert was not available, I am impressed with the whole sales team and at all times felt like they were trying to find the right vehicle for me. If you are tired of dealing with stereotypical “car salesmen”, give VW Waterloo a chance. Once I was ready to make the purchase, James expertly guided me through the financing and options. I am an extremely happy VW Waterloo customer! Thanks Robert!

Deborah Franke

Very good people here.

Will D

I bought a new 2013 Golf Wagon at VW Waterloo and was very happy with their service. The salesperson (Mike) was accessible and forthright. I knew exactly which car I wanted from the start and I was in a hurry to get it because my old Jetta was breaking down. The sales team at VW Waterloo was quick to find my car and offer a very competitive price - no sales gimmicks or haggling - which made it easy to choose to buy from them rather than another dealership in SW Ontario. The Golf Wagon is a bit pricey, but I'm definitely happy with my purchase.

Tlo L

Super firendy i like these peps

Jamie Lynch

Thank you to everyone at the vwwaterloo team. The trade in/ swap over was an amazing transition and you have met and exceeded my expectations as a Vw die hard enthusiast. From the amazing detail to the PPF completed at nikosigns. Jared, Justin, Brad, Mitch and Robyn. Thank you very much for everything you guys have done. Can’t wait to do business again! ????

Charles McElroy

Our sale person Evan was helpful and friendly

Matt

Continual problems everytime we have been to VW Waterloo. Sales staff were rude, and had to insist that we only delt with the Sales Manager, who was helpful, but service dept made error upon error every time we visited. Most recent problem is that I booked in to have my snow tires changed, only to find out that they had not ordered them in when I arrived at my scheduled appointment, so they could not do them that day, wasting time my once again. I would not recommend either buying or servicing any vehicle at VW Waterloo. Thankfully I work in Toronto regularly so use VW Downtown Toronto to service both on my VW's and they do a great job.

P McLaugh

Their service department is friendly, passionate and knowledgeable. I've had my car serviced here a number of times and have always walked away satisfied. With the recent large investment they've made in their new dealership, it says a lot about their standards of business, a truly impressive facility, and professional staff.

Josh

I just returned home from picking up my new GTI from Volkswagen Waterloo, and couldn't be happier. The process was relaxed and pressure-free! I had the luck of working with Mike in sales, and he ensured that I got what I was looking for and left happy and confident in my choice. I made my decision on Saturday and by Thursday morning I was taking the new car home. Overall an amazing experience!

Douglas Brezina

Can't wait for the new shop to open.

chris contonis

GREAT OVERALL EXPERIENCE. Mike Jurj was incredible to work with. Not only did he listen to all our needs as a family he also was able to negotiate a great deal. A big thank you goes out to Jared McGregor as well who also helped with my trade in and made everything work. If you are looking for a vehicle, even if it isn't a VW, you should give these guys a shot. It is worth your time!!

Malik Saed

Always a great experience when dealing with the folks at VW Waterloo. The staff from the sales reps to management and financing specialist are all great to work with. Special thanks to Ming Ge for the exceptional service.

Grant Lester

Great Experience, Matt was very professional and answered all questions in relation to the vehicle we were looking at. The whole team did a great job and when we picked up our vehicle it was quick and efficient.

Nikhil

Evan was an amazing associate who helped me with picking out my first car. Was super friendly and was able to give us excellent customer service! Highly recommend him to anyone who needs a new VW!

Katerina Dimitropoulou

As a first time vehicle owner I did a lot of research and visited numerous dealerships around the KW area. Needless to say, at Volkswagen Waterloo I experienced the best customer service anyone by far! Everyone is very welcoming and knowledgable and give you all the information one needs upfront. I'd like to personally thank Robert Vagacs for all his help and patience in making my buying experience the smoothest ever!! Best of all, I am very pleased to have found such an amazing car and at a dealership that is local!! Thank you very much Volkswagen Waterloo!! :)

Arjan Leeuwerke

After purchasing my first Volkswagen Jetta from Waterloo Volkswagen in 2011, I knew that they would give me the best deal and buying experience when buying another Jetta this year. Robert Vagacs and the team at Waterloo Volkswagen are very knowledgeable and I would definitely recommend them to my friends and family for their future vehicle needs!

Chris topher

Been dealing with VW Waterloo for almost 25 years now and have always had great service. The service team have always been excellent.

Gerhardus van der Westhuizen

I recently bought a certified pre-owned Atlas from Ming. The process from start to finish was amazing. Real pleasure dealing with them. Their after sales service was also the best I have ever experienced. I will definitely recommend this dealership and look forward to buying my next VW from them. They were honest and upfront and I felt no pressure to buy a vehicle that wasn't right for me.

Tyler Schlichter

Good service, nice people. Bought my car here and keep coming back for service. Free car wash up the street with service is a nice bonus.

Onyenuforo Cosmas

A Professional environment with friendly staff

Mila Almasri

Where to start....all I have to say is WOW! We were blown away literally blown away. My husband and I both work for a very reputable company that thrives off of excellent customer service and going above and beyond is our goal but our experience with Mike Raab, at VW Waterloo was beyond our expectations. I am known to be an online shopper, and I think every mailman in our city has delivered a package to our home at least once lol but I never in my wildest dreams thought that I'd be making such a large purchase over the phone but let me tell you Mike was absolutely amazing! so confident, extremely professional and very enthusiastic so he made our decision an easy one. We fell in love with a vehicle just by looking at the photos and because we live out of town, Mike wanted to make sure we got the full experience of car shopping but of course virtually. He sent us an awesome video made just for our family showing us the car inside and out explaining all of the features. The video was amazing, I honestly expected a quick video made on his cell phone but this thing was legit a scene out of a movie (kudos to your digital guy he rocks!) They really wowed us and everyone who saw the video. Mike was extremely helpful and believe it or not HE WAS NOT PUSHY! I could go on and on about how pleasant our experience with both VW and Mike was but I think you all get the point. Amazing all around. Thank you so much for helping us we are so excited to meet the new member of our family and I still can't believe I bought a car over the phone....you're goooooood Mike, you're veryyyy good!! You Sir, deserve a raise and to be employee of the year...this will forever be our favorite "amazing customer service" story! Cheers, The Almasri Family

Sherry Palmer

Excellent purchase (new vehicle) and service (previous vehicle) experiences

Jill Lewis

VW Waterloo always takes such great care of me! I've been dealing with Robert Vagacs for ages so it's like seeing an old friend I haven't seen for a few years. Robert's attention to detail and no pressure attitude make the whole process so easy. He takes the time it takes to make sure everything is perfect, all questions are answered, and I'm completely happy with my new car. Shawn was a pleasure to deal with for the financing, making sure I was informed and completely comfortable with everything, and taking care of the paperwork quickly and accurately. I couldn't be happier with my new Golf and with the service at VW Waterloo!

Terry Raddatz

Excellent experience. Great deal on the vehicle. They did extra service work on the vehicle that I wasn't expecting but greatly appriecated. Car was cleaned and ready for pickup when we arrived. Sales staff are pleasant and not pushy. If you are looking for a VW, I would reccomend you give VW Waterloo a call.

Jessica Rosario

Cannot recommend Volksagen Waterloo enough! Had a very pleasant experience with Ming. Ming was very knowledgeable, friendly, and accomodating. Ming made purchasing our new vehicle easy and ensured the entire process ran smoothly. He went above and beyond for my family and we are extremely pleased with our vehicle and the service received. Thank you Ming!

Cathy Matos

Called for an appointment today for my Jetta. Was told they are taking bookings for Dec 6. That's a month away. Called the Kitchener location. I got an appointment for next week. Very happy there's another vw dealership. I will be going there instead.

Randy Bernard

Originally my wife and I had a negative experience with the service department. But with a little trust, we decided to give the facility another chance. Full restitution! Our experience was very pleasant and helpful. Dave showed us a level of care that every customer deserves. Unfortunately I did not get the awesome girl's name at customer service, but she too deserves a huge thank you for helping out and prioritizing our needs. So thanks to Customer service and Dave for your efforts throughout the busy time of year(xmas).

saman imani

Might have been nice while buying the car but DONT DARE go back for anything else. The car you have has problems?...THEY DONT CARE - JUST READ THE LOWEST STAR REVIEWS AND YOULL SEE!. Worst vw I've been to (worst experience with management level person: Jared). Sold me a car with many issues that still after years, exist today. They have done nothing about it. These guys are the stereo type of a used car sales company. Most rude on top of everything else. Makes me think twice about vw altogether.

Mike Gillespie

Everyone we dealt with at the dealership was first-rate. No high-pressure sales tactics, they worked with us to ensure we were choosing the right vehicle for us. We've always found the service department to be helpful too. They even stayed past closing-time to ensure we fully understood all features of the car we were picking up. Highly recommended.

Patrick Griffith

Fantastic group of people and experience at Waterloo VW. I had 5++ star experience at this dealership after leaving a competitor dealership where we had a negative experience. Waterloo VW was ready to make a deal, was quick, clear, accommodating and never pushy. I wanted to specifically call out the exceptional service at this dealership from Ming, Robyn, Jared and Evan, who all went above and beyond. Thank you Waterloo VW team.

Dave K

Bought a 2019 Tiguan from VW Waterloo and was satisfied with the buying experience. It took some back and forth but we were able to net out on a price that was reasonable. The salesperson who helped us was knowledgeable and accommodating. Would buy from them again.

Brian Clydesdale

Wish I had purchased my Jetta here Wouldnt be experiencing the issues I currently have with my new certified pre owned vehicle Brad and his team are some of the few honest mechanics out there If you live in the Waterloo Guelph Brantford area this is the only dealership I would recommend

Andrew Curtis

Great staff, had everything ready for me when I got there, made it very easy to buy my new(used) vehicle.

Andre Auger

Best dealership I can imagine. Friendly, efficient, prompt.

Wes Prange

Very helpful and attentive staff!

Wes Prange

Very helpful and attentive staff!

Ronnie H

My wife and I decided on a Touareg for our family vehicle (us and our twin boys just born). Our experience was totally positive with VW Waterloo. Aside from friendly service, from our first meeting with Robert (and later James as well), to answering our many email questions, we felt completely informed and confident in our choice with VW Waterloo. In particular, the demo on the Touareg's functionality was excellent. This is now our second vehicle from them and we plan to return.

Andrew M

Through and through a great experience. Matt was incredibly helpful and provided excellent service. Within three days I had purchased and picked up my car with no issues whatsoever. I would highly recommend Volkswagen Waterloo to anyone looking for a new/used car!

D Dave

Very happy and excited ???? to get our second VW from Volkswagen Waterloo. We bought our first car from here in 2016 and were already impressed by the kind of service and response we got from Rob Vagcas and Shawn Hagen. And when the time came to get our second car the first thing that came to our mind was VW Waterloo and these amazing guys and, they again did an excellent job by providing us with and outstanding deal and exceptional top notch customer service. Again second time in a row we did our deal over the phone and only meet these guys when we went to pick our car and were surprised to see the car exactly the way we wanted. VW Waterloo is the best????????, thanks a ton Rob and Shawn.

Matthew Lobb

Terrible experience. My Girlfriend and I were looking to test drive a Golf. Walked in and passed 4 employees who were not willing to give us the time of day. Finally one looked at us long enough that he figured he should ask "is there something I can do for you?" After telling him we wanted to look at a Golf he took us to look at his personal vehicle! We cannot buy your car, so why not show us one we may be interested in? When we finally convinced him we wanted to test drive one he told us "it's a new car so don't put too many kilometres on it; maybe just 2." Good grief. It only takes a short drive for me to tell if I'm going to like the vehicle or not; and too bad for them because we loved it. Definitely going to look at a different dealership though because there is absolutely no way we will ever be returning here. Cannot believe the disrespect we received, or the attitude we had to deal with.

Mani

Excellent customer service . I bought vw jetta today .All workers was very cooperative especially Jared he is excellent guy i am impressed the way he told me and explained everything about car and gave me a good deal as he promised I would say he is man of his word. thanks Jared and all team . Will definitely strongly recommend this place ????????

Nadea

I purchased my car from VW Waterloo Location. Mike the Sales Representative helped me alot through out the process. He addressed my concerns and issues affectively with no hesitation. The staff were so friendly and respectful. Also,Mike from Service Department fixed some defects in the car and did his best to get the parts to the shop ASAP! I Had an amazing experience interaction with all staff and management.I recommend this location with a full trust. Thank you Guys keep up the good work.

Roberto Argiro

I dealt with Alexis she went on and beyond for my VW Touareg . Will recommend their service to family and friends .

Richard Krijnen

Had a great experience purchasing a used vehicle at Volkswagen Waterloo. Ming Ge was my salesman and he was one of the best I have ever met. Ming was very knowledgeable and very friendly. He ensured that my vehicle was in great condition before I picked it up. I would encourage everyone to request Ming when you visit the dealership. As well, the Volkswagen management were very friendly and organized.

Corey Miller

Best dealership I've ever been to I honestly can not say enough good things about this dealership. I frequently recommend this dealership if the topic of conversation arises. Approximately 7 years ago I purchased a pre-owned certified 2003 GTI 1.8T from this dealership. Not only has the car out performed my expectations, but the service and parts counter at this dealership is incredible. I do a lot of my own service on the car, and am always impressed with the knowledge and free advice I can get from the parts counter. Not to mention I've never had to wait more than a day for parts to be available. When buying parts they will often inquire about the job I'm performing on the car and mention clips or seals and fasteners for the job that may need replacing that I hadn't necessarily considered. When replacing the timing belt/water pump I was even able to purchase an aftermarket, made in Germany, cast iron impeller water pump from this dealership. When the job is beyond my capability or desire to do, the service here is excellent. Explaining any options there may be in the service job, and recommending logical preventive maintenance items that would be cost effective to perform at the same time. I've always been pleased with the work I've had done here. I've dealt with other (non-volkswagen) dealerships in the past for service, only to inspect the work later and find sub par workmanship or even damage to components surrounding the area worked on the car. During the pre-owned certified warranty period I had the car in for a few electrical items, quite a bit of front suspension work, exhaust flex pipe (which is one piece with the catalytic converter), heated mirror glass, window switches, possibly some other things, completely hassle free. The flex pipe job alone would have been over $1000 due to the cost of the part... Again, completely hassle free. The salesman I bought the car from initially no longer works at this dealership, but I do remember being able to negotiate some cosmetic repairs to the car, as well as a new rim that was badly curb marked. I HIGHLY recommend this dealership.

bev mckeown

I love my new Jetta, it is even better than my other one, if that is at all possible. It has many new features and updates, the staff are always courteous and make you feel at home and address all your needs and concerns. I would recommend Waterloo Volkswagen to anyone.

Merle Armstrong

We were looking for a quality used vehicle and happened to drop in at Waterloo Volkswagen. So glad we did! The staff -- Robert Vagacs in particular -- were very professional, friendly and helpful. Would recommend that anyone looking for a vehicle -- new or used-- go to this dealership for a look.

Anna Popadopoulos

Love my new Passat! 3 car we've bought there. Service always great.

Brad Anderson

I was very impressed. I went to the Volkswagen Waterloo location directly after leaving a Toyota dealership, and I must say that the difference was night and day. I was given a much higher level of respect as a customer, and the sales member, also named Brad, was extremely knowledgeable and helpful even though he said he was new to the dealership. I found a great deal on a 2012 Jetta, and there was not a single hiccup in the sales process. They are very straight-forward and don't try to push you to buy extra features. At this point, although it's only a week later, I would say I would buy from them again in the future.

Eugen Crisan

Recently bought a car from VW Waterloo. Thanks to Michael Raab and the team from VW Waterloo the experience was very good. Professional and very courteous. Totally recommend dealing with them .

Steven Mills

We just drove home our new car from here and the whole experience was a great one from initial visit to handing over the keys! We dealt with Mike R. in sales and his honesty, knowledge, and relaxed approach was greatly appreciated and made for an easy process!

Donny Vongphakdy

Went in for a regular service. Everything was streamlined and they let me pick up my vehicle after service desk was closed.

J Kuepfer

Brad was extremely helpful and I would recommend him to anyone who needs a car serviced.

J Var

First time at this dealership and had a great experience. Brad was great and explained everything in detail. The muffler on my car detached and I had it towed here late at night. They had it back to me in driving condition in less than 24 hours, for a very reasonable price. I would highly recommend them for anyone seeking repair work in the future.

Krisztina Opat

We were pleased with our experience at VW Waterloo. Ming Ge was very knowledgeable and respectful. We appreciate the friendly service provided!

Brad Wilson

I purchased a car from these folks at the end of May and was generally happy with the experience with the sales person. The financial manager was a different story, who insisted I sit with him for an hour when signing the paper work to try and up sell me on every addon imaginable. Even when I said no multiple times he was very pushy. He also told me that my credit application would be bolstered by VW's outlandish Gap insurance. I had to chase them down for confirmation of my credit application and then it was insinuated again that gap insurance was a condition of my approval. Needless to say it wasn't. I love my new car and working with the sale team was excellent but the financial manager just came off as a greasy salesman for my liking. I won't return.

John Falkingham

We recently bought a 2022 Atlas from Ming here, and the experience was all over to be honest. Ming was good, so the critique is not against him. People were friendly at the start, but once we sat down to sign papers things started to go down hill. For starters, we had the keys to our new vehicle in the office, but then someone came in and grabbed them. The manager came back, we signed the papers to purchase the Atlas (with the vin on the paper and everything), and not 5 minutes later was told someone else had ‘purchased’ it. During my conversation with him I had asked if there were any incentives we could have, but he said no as the demand was high and if we didn’t buy it, someone else would. I realize now that’s exactly how we were looked at my the manager and financial rep; we were replaceable by some other person to purchase a vehicle. So by this point the manager said he would make things right and find us the same vehicle for us, and to his credit he did within a few days. We also were taking the plates from our current vehicle (but not trading in) to plate this vehicle, but because the plates were in my name and not my wife’s (who would be signing for the Atlas) apparently there were some issues on pickup day. We were not asked about this ahead of time to verify whose name it was in, and we were even charged an additional $30+ to cover admin fees on this. I asked if they could just swallow that price and cover it, but they wouldn’t. As respectful as the financial rep was, it was also pretty cut and dry that we were just another number on the books. Would I come back here? Only if they had a vehicle I wanted, certainly not because of the experience. It was just a stereotypical car dealer.

Mircea Oprea

Very bad experience with service department. Took the car in for AC condenser replacement, they damaged one AC pressure line, took the car to a different shop and they fixed it. They confirmed that AC pressure line was damaged at the time condenser was replaced. They refused to pay for the damaged part. Very unprofessional folks, especially Brad Reinhart, the service manager. Will never take our car at WV Waterloo for repairs. Stay away and save your money.

Devon Pearce

haven't been there personally but i watched someone get t boned outside of there in i assume a test drive and the guys from inside came running out and had the door off before the firetruck even showed up good people (this is a few months old just remembered this now)

Gick Rimes

For anybody who’s shopping for a new or used Vw this is the place to go!! I only every write negative reviews on google. But between the service, help and advice from this Volkswagen location. There is absolutely nothing I can say that is negative about this location. No pressure environment, professional and always willing to help out in anyway they can. My words don’t even start to do them justice... All in all, I really appreciate VW Waterloo, and all there staff has done. Made a first time car buying experience one to remember. A big thank you to the sales, and finance guys for making it happen.

Adam Halfpenny

Great service, lovely facility, and I love my new Golf!

Baset Yagubi

I've been a VW Waterloo customer for some time. I bough three cars from VW Waterloo, and every time I have gotten a good deal, and extremely happy with my experience. If you have decided to buy your next car from VW Waterloo and looking for someone who would go the extra mile for you, ask for Jared MacGregor and Mike Raab. Both gentlemen were extremely polite and helpful. Both worked very hard to get me the best deal and weren’t pushy at all throughout the process. Extraordinary dealership with super friendly staff.