Reviews of Robinson Buick GMC (Car Concessionaire)

brett Boutilier

I went to the express lane at Robinsons GMC, and the service was amazing. The young gentleman, who greeted me was all smiles ,and very polite. He helped me with my issue with my vehicle, and offered my a beverage and cookie while I wait. I would definitely come back to the express lane at Robinson. If anyone wants great service, than go to the express lane.

Peaches MC

Horrible service and very rude

Sharan dhaliwal

The receptionist was great and very helpful. The mechanics did above and beyond to help us with a flat tire an hour before they closed. They offered to drive to Costco to inflate our tire without a charge because we are from the states and knew no body down in Canada to fix the tire. They took our truck to the garage and patched up the tire for us for very cheap. They were all very eager to help, very informative, knew what they were doing and were very kind about us coming in last minute before they had to close. Will definitely be coming back! Great customer service.

Brad Cranford

Went here for a new suv the staff were beyond all expectations they got me what i wanted and forced no things i didnt want like most of the dealers we had spoken too we are very pleased and would recommend them to anyone will do business again when the time comes

Rick Almeida

Customer service is top notch. The purchase of my new vehicle was quick, the service I recieved off the website via the chat app and followup via email and phone was great and helping me decide on what the best choice and options I should go with. Highly recommend visiting this dealership.

Bert Vanderwoerd

A fair and faithful dealership. Not only am I happy, but I hear that from many of my acquaintances as well.

Rock Water Plant Ponds and Water Gardens- MLacasse

Robinson GMC staff were awesome! Thank you so much for helping me find a really amazing truck in these crazy times!

celestine robertson

I financed my 2017 GMC Sierra almost one year ago and I would still recommend this dealership for all your automotive needs! Dan is by far the most personable and caring salesman ever! he has taken my calls at any time (even when hes not in the office) Dan goes above and beyond his job to make sure you are looked after. also the 2017 GMC Sierra has not failed me in anyway! Love the truck, I value this dealership. I have been to several GMs across Canada and Guelph Robinson is at the top #1 for sales and customer service, Port Alberni in BC would be 2nd in my experience!

Barthee Yoga

Nice staff and Technicians. Free WiFi and Coffee.

mn s

Nick K went above and beyond to make sure I got the best possible ride for the money I had. Dude was patient, sincere and really tried to understand what I need and won't need in a truck, provided great advice / education for a first time car buyer / owner. Tried all kinds of ways to add upgrades / equipment I'd have to spend $ on later anyways to improve the value. Even though I didn't end up getting a truck here I still recommend this dealership (everyone else was friendly / on point as well). You should talk to Nick for the best deal and purchase experience. Of course dealers want to make money but it's rare to find a sales person who also really tries to make things work for you. Will def consider coming back to purchase my next vehicle.

Lisa C.

Good customer service

Cassandra Hunt

Great team here everyone is very friendly and welcoming. Great service!

jenn353535

I had a flat tire in my GM vehicle this weekend. I t was on a tow truck and I was calling around to see if I could drop it off anywhere (didn't have to be done that second). I called this location and was told they're too busy. That's it. No alternative like, we can look at it on Monday, which would have been fine. Its a tire change, takes ten minutes and that includes finding the new tire. Not another option. I work in customer service and I know when I have to explain that we don't have something in stock, I don't come back to the customer and say sorry, we dont have it. I come back with a list of locations that do or similar items if there are none left in any other locations. To just be told, yeah we are too busy, good luck was insulting. Will never in a million years go there to buy a car or get any type of service done

Matt Ralston

Great dealership. Service department is awesome. Bought both of my vehicles from Tony Curto, who was really good in helping us out. Only knock...don't buy the appearance guard...pretty much a waste of money.

GTPGuy19

I will start off with I recommend this dealership for service on your vehicle. I did not purchase my vehicle at this location. However the location (I won't name for professional courtesy) royally messed up my rear brakes. Got fed up with them and went to Roberson's. Mechanic knew almost instantly the cause of the issues and had my vehicle repaired the same day. Great and knowledgeable staff that always fixed my truck right the first time. Highly recommend anyone looking for service on their GM vehicle to use this location. Well done!

Benjamin's Workshop

Great dealership around the guelph area! For sure should come check it out!

Cath T

Took my son's car in for an oil change and tire rotation. Service area was well organized and entire dealership spotless. Staff friendly and work completed professionally and promptly. A pleasure which is not something you can say about a lot of car dealerships. Thank you Robinson's.

Victoria Bailey

Always a pleasure getting a new car from these guys. We highly reccomend them to anyone looking for great personal customer service and great cars!

Samantha Duby

Best place ever to get your Buick serviced. Friendly knowledgeable staff. Love bringing my SUV here

gamekid360

Good Service in terms of the autoshop; expensive though but what can you expect from a dealership/mechanic in general? And of course it's "not covered by warranty" ;)

Shawn A/z

Loved it

Lee

I had an excellent experience buying my 2018 Yukon, sale team were attentive, answered my questions and had the SUV ready for pick up the next business day.

Tracy, Brad and Blaire Bauman

Love this place! Staff is amazing! Amit was helpful, knowledagbe . Highly reccomend! March 25 2021 These guys are amazing! Professional. Friendly. FAIR!!! Work with you. I will always buy my vehicles here. Forever! ❤

Milishia Chreif

I am pretty disappointed to say the least when this is not the first time I come for a scheduled service appointment and I am told they don't have me booked in but "will try their best to get me in as soon as possible" well I made this appointment 2 weeks ago! And I am not a retired person who has all the time In the world to just sit here for hours!! I don't appreciate how they can all of a sudden not have me booked in for an appointment

Ber McLean

Honest staff. Would shop their again, will likely buy my next vehicle here

Archie V

Good service center

Dan Paul Nguyen

Did not have a good experience here. Sales guy was condescending and pushy when we indicated we were not going to buy a vehicle on the spot on first contact.

Harps

I dealt with Amit Kohli and was treated amazing. Highly recommend you go to this dealership. The service department is so nice as well.

S Moniz

We just bought our first brand new car from Jeremy Dipietro. We bought our previous used car from Robinson's 14 years ago. I loved my car and didn't think I would ever part with it but Jeremy was so knowledgeable and knew our brand new car inside and out. He took his time and answered all of our questions and made us feel comfortable about our big purchase. I can't thank you enough Jeremy for putting up with my craziness. And to Robinsons you are extremely lucky to have Jeremy as part of your team. Thank you so much for everything. Cheers

Henk Huijgen

Very friendly service.

Cherie Hoffmann

If you looking for a dealership that will treat you with respect and above average customer service, go visit Rhys and his Team, you won't be disappointed!

Steva Rajkovic

Very nice dealer ship. Sales associate very polite.

Tanton Stoneman

I'm not a fan of how US automakers run their dealers, but this one surprised me. Keep doing what you're doing.

Larry Hampson

Wow I guess the person who drives the Robertson courtesy car feels they can park in the fire zone in front of Zehrs while she goes in and shops because if she gets a ticket it won't cost her any money. She probably leaves her pets and kids in a hot car too. Guess the 50 ft from a parking space is too much. Sad.

Luke Misurka

Great service

Michael Ridler

Robinson takes care of our vehicles and goes above and beyond to service us. Fair prices and well trained service staff.

George Derderian

I don't go there !!!

Andrea H

My experience is based on wanting to buy a car from this dealership. I walked in, was quickly approached and had a knowledgeable test drive. And that’s why I gave a one star rating. Once we got back to the dealership and started to talk about the actual specifics that’s when it went downhill. The salesman was awful. He was pushy, degrading, aggressive and the worst of all - he didn’t know anything about the company he worked for. I went into the dealership 100% buying a Buick. And I left knowing I would not buy one from this dealership if at all. I would not recommend if you are looking at purchasing a car.

Sharon Campbell

Oil change

Shawn Pieters

Bought a Buick encore in October 2017, during the test drive I mentioned the blind spot indicators were not working properly (the driver side was on the whole time with nobody around and the passenger side never went on even with people driving beside us) and I had asked for this to be fixed and for my winter tires to be installed when I was set up to come pick up the vehicle. Neither of which was done. I had to reschedule the vehicle to bring it in for both, where the mechanics were great and reset the electrical for the car which resolved the issue for a little while and now they work the majority of the time but at random the issues still happen. Since then I contacted gm and have been trying to get the issue resolved almost a year later. With videos or the issue happening they still won't do anything other than reset my electrical unless they malfunction in their shop. I have also contacted the salesman Rhys and have been waiting for a response for a few weeks now. I would not recommend buying your vehicle here. GM has also been terrible to deal with for this issue and I will not buy from gm again either.

Michele Van Ryn

Very good, fast friendly service. Nice waiting room with tv, complimentary beverages and cookies!! Also, free wifi!

dave carey

Everyone was pleasant and up front great service

pursegal gal

Amit was amazing found exactly what we needed and went above and beyond amazing friendly staff

Brad Haywood

Great dealership, friendly and professional, always a pleasure to deal with!

Jeff Vincent

Recently purchased a used GMC from Tony Curto. Great process start to finish.

Mark McMullen

Been dealing with the Robinsons team for a number of years. Great place to deal with! Thanks team.

Ruel Uylett

Good communication skills and friendly, thanks.

Ron B

Friendly and knowledgable staff. Happy with my experience at Robinson.

NAT B

If you are interested in outstanding honest service AJ is your man. Immediately upon entering Robinsons he asked and listened to what our needs were. He led us right to the truck that met them all along with our budget. All communication was clear, diligent and pleasant. We also had an excellent experience with Madhu in finance. There was ZERO pressure to up sell. Truly we cannot thank or commend the experience enough!!! We and anyone we can recommend will be back!

Djordje Sorgic

Bought a new GMC truck from these guys a couple of years ago. Took it for a regular oil change recently thinking I am leaving it in good hands. After the oil change, got informed by the staff that the service manager named Rob wanted to talk to me. Rob promptly informed me that my stereo no longer works. They offered no explanation and expected me to just accept it as fact. Said something along the lines "what do you expect, the truck has 90,000 km" on it. The truck that was bought from them and brought to them for service precisely because they presumably have the expertise. They should be ashamed. Stay away from them.

Jer

I brought a new 2017 terrain from these guys and have had nothing but problems with them as soon as the 60,000km warranty ran out. I'm wife had brought the car in multiple times asking to use a paint warranty we bought with the car. She was miss lead and lied to 3 times with excuses first saying the rust was break dust then, under coating spray and so on. I went in to talk with the service department and (Rob the service manager was very unprofessional tell me what do you expect it has 65,000km) ok well I have a 6 year warranty lol. He told me the it was acid rain then said he couldn't do anything but but if I did want to I could use the warranty but it would then void it form any more rust in the future. What a joke this guy is. So I said ok whatever let's us it that why I played for it. He takes some of the information takes a few pictures and says he would send it off. About 2 weeks later I get a email say we forgot to take some information v.i.n . I provide and here nothing back this was in June of 2019. I bring the car in again in the summer for a oil change and rob is on vacation and they tell me they will look into when they get back. It is now 2020 lmfao and nothing this place is a joke. Just to inform someone at this Branch of the business they lost we have the terrain you will no longer service. 2x 2013 gmc Sierra 2500 work trucks and have a deposit in for the C8 Corvette with a TPW of 3/16 and any future gmc I buy $150,000.00 easy in sales and service over the next few years. I DONT RECOMMEND THIS PLACE TO ANYONE. STAY AWAY!!!!! P.S I HAD TO CALL THE WARRANTY PLACE MYSELF ASK WHAT PLACE THEY DEAL WITH AND TAKE THE VEHICLE THERE TO BE FIX ... GOOD JOB ROB

Tom Beatty

Met with one of the service advisors Jimmy. Very polite, friendly and helpful.

Cornelius Wiebe

Would not buy a truck here again sold me a lemon of a truck and don't care how much money you have to lose.

Colleen Black

After waiting for 15 minutes in the parts dept. Was told they didn't have winter wiper blades in stock and to order them it would be 3 times the price of costco. Left with out blades. Was not impressed at all

Kaleb D

Best servicee

RJK RJK

They're great when you buy your car and you're still under warranty. The second that warranty is up and you need service. Run, Run fast , Run hard.

Fran Berube

Great customer service and easy to deal with...highly recommend this dealership!

Amy Gates

My husbands vehicle broke down when we were out of town (Guelph). We took it to Robinson's who fixed it in a timely manor knowing we were from out of town. When he went to pick it up, he saw that the passenger side mirror was folded in, and the mirror glass was cracked. When he told the service manager about it, the manager said there was no way that his technicians broke it and he would have to check the security footage to see if it was damaged in the parking lot (where they would not be liable). Footage didn't show any damage, but technician said he did fold in the mirror, but claims he didn't break the mirror. The mirror was definitely not broken before taking it in, and the dealership refused to take responsibility for it. Won't take the vehicle there again, and next time it goes to a dealership we will ensure to walk the vehicle with the service department and make sure they document any damage (if any at all) before leaving it in their hands. Be warned that the dealership won't take any responsibility if it's damaged while on their lot and you've left it in their care, and they will deny doing damage themselves.

Damien Swackhammer

Great people, very familiar with their vehicles.

Bill Hansford

Friendly customer service . Seemed eager to please and assist in solving my tire pressure problem.

Josh Kenney

Excellent experience dealing with this Dealership. Highly recommended. Tony and Michael were awesome! Worth the drive, I will definitely be back!

Brian MacIsaac

While at Robinson's, Phil W was excellent and took us through things in an informative and comfortable style. He also went out of his way to retrieve a handbag we left in one of the cars. Our customer service experience could not have been better.

Erny Poljanski

Great new car dealer

First Last

Terrible customer service and OVERPRICED! I went in for some electrical work ($450), when I got my car back I found they lost a small cap for my car. I called them about it, could not get through for 30 minutes, so I left a message. They never returned my call. Sadly, I had to go back a few months later for a GM specific part that I could not get replaced elsewhere. I called and booked an appointment 4 days in advance and they said the part would come in the morning of. Get there, wait 30 minutes before they say the part never even came in. They said the part would cost $40, when the GM parts distributor's website says it is $11.99. NEVER GOING BACK!

Lorena Martini

Great customer service.

Mike McDonald

Excellent service....people are friendly , I recommend Robinson,s to everyone.

sam belanger

Sent this as a response to their dealerships satisfaction survey and never got a response. The one thing they did fix was a noise coming from my left front wheel well and as of yesterday that's still a problem. Honestly, It was just a negative first experience that I had with your dealership. My vehicle had an engine light on and I took it in. I knew that the issue was covered under warranty and I had no intention nor did I expect to have to drop $250 on my car. Because the engine light reset itself and the mechanic could not recreate the engine light I got stuck with this diagnostic bill. I’m hesitant to bring it back in now with an engine light for the fear that it won’t be on when you guys pull it in and that I’ll be stuck with another $250 bill. Also very inconvenient that I was called 15 minutes before you close before a long weekend to tell me the situation and that I wouldn’t be able to get my car till after the long week. ( I work for a dealer and needed a vehicle all weekend.) no one mentioned until after I was called 15min to close that your diagnostic fee was $120/hr again disappointing for a first time customer. No one offered to leave the vehicle outside of your gate so I had access or provide me with a loaner. I’ve held off from a negative review because I am familiar with how much that affects a business these days but my first experience at your dealership was probably my last because of where it left me. Was also surprised after leaving that kind of feed back to a dealership survey that over the course of a week no one responded or attempted to reach out.

Josh Dowling

Great customer service. Staff were all happy and happy to help. Lots of drink options and ways to keep occupied while waiting. Only compliant would be that some staff were a little bit overly chatty to the point it made us as well as the other couple in a close proximity were rather uncomfortable. Great place to shop for cars and will definitely recommend and be back again.

Chase Hunter

Amazing dealership with a huge selection of Trucks!!!. If you are looking for a GMC or Chevrolet diesel this is the spot.

Duane Martin

Delivered what was promised when promised!

Sandra Bunsch

I bought a new Toyota there even though it's a GM dealership. More than friendly staff who will get you the best deal ever.

Laura T

We had the pleasure of dealing with Mr. Mohsin Momim when looking at a new vehicle purchase last week. Although we eventually decided on a different brand of vehicle, we were very impressed with Mohsin's product knowledge, friendly manner and professionalism. Thanks, Mohsin, and all the best!

Maria Gianniotis

Excellent service!

James Cordell Harding

Went in to discuss a notification I had received. They answered it and did what needed to be done immediately. Fantastic service!

Rob Korkorian

Excellent service.

Nolan V

No better place to buy a vehicle. Great sales staff & service staff.

Wendy Kelly

Love my car and the staff are always friendly and efficient

Matt James

Robinson is truly were it’s at , amazing service , very professional and stood behind there word. I had the pleasure of dealing with AJ Maknojia this guy is a beauty and went way above and Beyond the call of duty through the purchasing of my new vehicle. He arranged for a colleague of his to follow him from Guelph to Sarnia drop off my truck Last week , and then I still have to drive back home He went above and Beyond the call of duty through the purchasing of my new vehicle ,thank you so much AJ and Robinson buick!! I will never go anywhere else!

R W

Courteous, helpful. Friendly approach relatively speaking, compared to some other dealerships. The service and parts dept are top notch.

David Eisele

I didn't get chance to shut my truck off and they already had a tech ready to go for a road test with me to pinpoint my issue. Was in and out very quickly and excellent service counter staff kept me up to date with their progress. Robinson is starting off on the right foot with me, and restoring my faith in GM service departments.

Becky P

First time there but super quick friendly service !

casey price

I wanted the team at Robinson Buick GMC to check out a car for me that i was considering buying.. In no time at all the team had thoroughly inspected the car and brought me in for an up close look and debrief. I found the team was very friendly and extremely talented. In 2 hours the team found 19 things wrong with the car! The dealer i was buying this from didn't divulge this at all! Fantastic work guys. Would not hesitate to bring any vehicle I own to this shop again. !!

rob lawlor

Great people

Brock Parker

First time customer, needed my 2017 sierra serviced and summer tires changed. Done in under 30 minutes and running top notch, the express lube station is a huge advantage for customers like myself that are usually in a hurry. Excellent service and advice. I will be back for sure. If you want prompt yet friendly service this is your place for GMC in Guelph

Amanda Davidson

Went in for Service dealt with Jimi he was amazing, he really goes above and beyond to help and be cortious. Will recommend Jimi any day.

Geoff Stride

Excellent service

Joe

Friendly service