Reviews of Guelph Toyota (Car Concessionaire)

Bruce Burghgraef

Great service, just lacking a great waiting room while your getting your car serviced.

Antonio Fiorillo

Good friendly people good deals

Shiva M

Very good experience, with both the sales and service teams.

Stella R.

My husband and I bought two cars from Guelph Toyota. Both times we dealt with Patrick. He was super helpful in every regard. The whole process from the test drive to financing was smooth and without any pressure. I picked out my car in the morning and it was ready for pick up same day at 5 p.m. ! These guys are true professionals. Great service!

Apolo Reyes

Got 3 recalled for my CHR, the worst one is projection under side mirrors both distorted after 1 and half years, brought it there but for many months of waiting still has no update when they gonna replace it. Hope your service for recalled defective parts treated the same as paid service. They keep saying part was ordered but not yet arrive.

Mustafa Rah

Ron Israel best person to deal with

Stephanie Juhasz

The assistance I received from Service Advisor Nick M. was very helpful and professional. Initially I was discouraged with a concern I was having with my vehicle but he ensured it was taken care of and assisted me throughout the whole process. He even followed up after the service which I was very impressed by. He cares about the well being of his clients safety and represents Guelph Toyota with a smile. Thanks Nick!

Tanya Weissenboeck

What a positive experience during these challenging times! Scheduled an appointment for a test drive. We arrived early, and they were ready and waiting for us. Everything was clean and sanitized, staff wore masks appropriately and kept their distance. It wasn't crowded or overly busy. Definitely felt comfortable and safe. Patrick in pre-owned sales was a pleasure to work with and Chris in financing ran through things quickly and smoothly. We've purchased several quality vehicles here over the years and will continue to do so. Keep up the amazing work!

Florian Guni

great people to deal with i would recommend it to everyone i know

Steven McCulloch

great service

Zack Gray Ritchie

A bit of an odd experience. Set up an appointment for my 16,000km "Service #2". be prepared to wait an hour before your vehicle goes in even if you have a scheduled appointment. They did however offer a shuttle. The adviser in the service bay was unsure of the work that was being done until I showed him my printed copy of what is included in "Service #2". Upon receipt, it was printed that the incorrect oil was installed. When I asked they related it to an issue with their computer system and ensured me that the correct oil was put in. I do believe them on this part. Overall, I did get the work I paid for [at a very reasonable price], it just seemed a bit disjointed. I'm neither satisfied nor dissatisfied with my experience at Guelph Toyota. I will likely return as it is conveniently close to my workplace.

Jon Pryce

I recently purchased a Toyota Highlander from Matthew Allen at Guelph Toyota, and he was great. Matt took the time to listen, was not pushy, worked towards making sure I got the best deal possible, and provided excellent after-sale service for any questions that I had. If you're looking to buy a from Guelph Toyota vehicle, talk to Matt. Nick in the Credit Department was also very friendly and provided great follow up for the credit account set up + spoke with my insurance company to set up the new vehicle.

Sid Wittman

Had an amazing experience with Rand. Came in looking for a new SUV and the Rav4 is one i've been interested in. Rand was amazing and incredibly knowledgeable. Super friendly, and approachable. The kind of service I haven't experienced in a very long time, I am very impressed. This wasn't the first dealership I stopped into but she was hands down the most helpful of anyone I spoke with. To anyone looking for a new vehicle I highly recommend speaking with Rand. I just want to say thank you for making a stressful time easier.

Rebecca Hatton

We have purchased several vehicles over the years from Patrick in the used vehicles section of Guelph Toyota. Recently he went to great lengths to find me my dream truck. His knowledge and customer service is outstanding.

Abha Kapoor

From the minute I walked in everyone was concerned if we were taken care off or not ! I dealt with Lukas he was amazing absolutely thorough with his knowledge about the Highlander answered all our concerns definitely made me set my mind of car more after I spoke to him . Chris in finance another amazing team mate he was very knowledgeable about what he's talking about really impressed us made us feel more confident about our decision and gave us more than enough time until 10.00 pm which was icing on the cake ! The manger Ron is fantastic very respectful over all wonderful experience with a fantastic team loving my highlander would highly recommend this dealership . ( special thanks for serving my hungry kids with pop corns ). I would give more than 5 stars if I could great job guys keep up the good work ????????

True Adventure

My favorite Toyota dealership for service. Period. I have tried a bunch in the GTA and this one is the best. Service bays used to be open until MIDNIGHT! Who does that? Not sure they still do but loved the efforts to make time work for people. Here is a pet peev I have with ever other dealership and every other car repair place I have been to. My Camry has a cabin filter. Part of some service packages (that you pay for) is to do a multi point inspection and they check this cabin filter. If it needs to be changed they charge for the filter PLUS another $20 to put it in! Makes no sense. If I say no, they will put the dirty one back in as part of the service package so why not just charge me for the new filter and then put that one in instead of the dirty one. I have been to many dealerships that charge for this but NOT Guelph Toyota. They were the only ones who only charged me for the filter and it is things like that that won my business. Sadly I am too far to go regularly but I would highly recommend this service department. Oh, and the waiting room is nice with free beverages and sometimes snacks, while you wait. AAA+++

Leandra Gilbert

I was going to come to Guelph Toyota for my first car, but after hearing how poorly a friend was treated, I have thought better. I was present while he was on the phone, and though I heard him kindly and specifically ask to speak with a manager, several times, he was continually referred back to a sales representative. His issue was never resolved, and I would be terrified to ever buy a car from this dealer.

Andrew Church

Just bought my 3rd vehicle from Guelph Toyota Used cars. Jamie and Pat are second to none and really put their customers needs first. I had a whole bunch of special requirements for my last purchase and Jamie worked with me through the whole process to make sure everything went smoothly. I will definitely be back again and I highly recommend them to everyone looking for any used car.

J M

We are very pleased with our experience at Guelph Toyota! Our car broke down and we decided to get a lease. We worked with Lukas. The thing that stood out to me the most was the extent to which Lukas actually treated us like valued customers. We could tell that making a solid relationship was important to Lukas. He never pressured us into anything. He was patient and answered all of our questions and concerns. He took the time to explain everything, and he did so in a clear and concise way. He did not try to overly up-sell or over-sell. He did not bash the competition but rather spoke about why he honestly believes in the Toyota brand. Lukas also went the extra mile at every stage. Further, he made sure that we know he can be our point of contact in the future if we ever have any questions or concerns for our Toyota in the future. I don’t just feel as though we only got a new car; I feel as though we formed a lasting relationship with Toyota and a sales rep that left us with a great impression. Highly recommend!

Brian Vaz

Responsive pre-sale service but poor post-sale service supporting customers with new car warranty issues. No dealer follow-up with Toyota, it looks like it's up to the customer to look after their own new car issues. This dealer is hands-off after the sale, not committed to customer service.

hello

I went in looking for a car I saw on line and the product advisor Patrick M, was so patient with me and answered all my questions and very knowledgeable. It was a pleasure to be at the dealership and caring staff that helped me out. Thank you

A. N. K. Zaman

Good place, friendly stuff, timely services.

Linda Paul

Just purchased used 2020 Rav4. The care and service were excellent. Amir is a most kind, helpful and friendly salesman and was as excited as I was about the purchase. This was a very pleasurable transaction indeed.

JS Danyluk

Shady bunch of characters. Typical car dealer shenanigans. Tried to double charge for repair. Insisting it was just a computer problem. (eventually was reduced after a lengthy conversation, never admitted to double charge) When looking at a vehicle(Tacoma) the only person available (dealership birthday decorating priorities) was someone who knew nothing about trucks. Tried ordering some parts, two weeks passed and no parts? Called dealer was told "not sure, will definitely call when they arrive!" Next day they called my buddy( his number was on file because he had picked up my truck from the first double bill fiasco, supposedly the number was deleted?!?!?) Parts are in... coincidence? Probably on a shelf in the back!? Typical of today's "customer service apathy " if it wasn't for the product I'm not sure how they would survive! Ps. Typical of the responses you get from these places. Make it seem like it's the customers issue!

Shafik Diwan

Service staff are always friendly, however rarely take issues you bring up with the vehicle seriously. Every issues I have brought up has been met with a "we couldn't replicate the problem, bring it back next time" response, while as I drive out of the parking lot the creaks and noises i raised keep me company on my drive home. Waste of time.

Kirubel Yitna (K.B)

Good people and good service.

Julia Hynes

By far the best experience I've ever had buying a new vehicle. Alex was an absolute pleasure to work with and I would highly recommend reaching out to him specifically if you are looking for help purchasing a new Toyota. He was incredibly patient with me and my little guy, he didn't rush me or skip over anything to get us out quickly. He showed a genuine interest in my son and took the time to connect with him. As a parent, bringing a toddler to a car dealership could be a traumatizing experience, not with Alex! I am incredibly impressed with his service and care. He was very thorough and did as much as he could to get us a great deal. He was very transparent and worked hard for us. We tried out other Toyota dealerships in the area and Guelph Toyota, specifically Alex, made the decision easy.

Bev Adamson

tires changed. fast and friendly. thanks Don Lemieux for great service !

苍不愣登苍

Got my Toyota van a deep cleaning yesterday and I have to say, they have very good service. they have 2 shuttle buses for drop off and pick up customer. Also, they are working late and I can take my car for maintenace after work.

Gurdeep Sekhon

Not good experience

ghansyam basnet

Poor customer service for visible minority

Cristian Dragoi

Excellent experience in purchasing our new vehicle. I am highly recommending Patrick Matthews. He understand us very well of what we need and showed a lot of patience with us. Kudos! :-)

Black “NounSoriya8383” Vortex

Be very CAREFUL when purchasing vehicle from this dealer, make sure you know the TOTAL pricing (+tax +delivery...) online first. Because they will try to SCAM you. I gave them my company discount it turned out to be about $800 off retail price. At first it looked like they subtracted that $800 off sticker price, but boy when I came home and compared it to online pricing retail price, they're almost exactly the same. Only $30 cheaper than online retail price. Where is the $800 discount? If I went ahead and purchase they will make an extra $800 by claiming it from Toyota. Very dishonest in my opinion.

Jen Aram

Lukas was super friendly and down-to-earth and pulled all of the strings to get us the absolute best deal out there. Thanks so much! J + M

Mary Danielle

From buying my Prius to anything else I need since the purchase has been exceptional. Alex McMillan has set the bar very high for what you can expect. He has continually checked in to see how I enjoy my new car and whatever I needed for after sales service, he always answers me right away and gets me to the right people. I HIGHLY recommend Alex if you're looking to purchase a car from this dealership.

Drew Caplan

My recent experience at Guelph Toyota was perfect. Jon and Marlyn were amazing to work with and they are friendly, caring people that clearly cared about me and my family. I highly recommend looking for your next vehicle at Guelph Toyota!

Danny Pottruff

Bought my FRS last year from Guelph Scion, was very happy with the sales people. I dealt mostly with a gentleman named Patrick Mathews through the process and found him to be very helpful. Had a little blip with the service department at the Toyota section of the dealership but it was cleared up shortly after speaking with Patrick about it. Over all my experience has been good and I would definitely recommend purchasing a vehicle from Guelph Toyota/Scion.

Ahmed Shamli

Professional

Janice C

Great staff that go out of their way for you!

merlene pereira

Very friendly people cleaning constantly and flowing the photocall lay out by the government looking forward to doing business with them again soon

Ian Tomas

Do not get your service here! If they mess up they will make you pay for it! Tightened the oil cap filter so tight it needed to be cut off! Go to a reputable service station, maybe Honda.

Zak

The people are amazing at this dealership. The services people are even more amazing. Keep it up.

BJ Leidl

We had the pleasure of buying a used RAV4 from Alex. He went out of his way to provide us with a "no-hassle" buying experience.

Jairo Melo

Good service and friendly people. Great job and piece of mind.

Deb Rogers

Super customer Service! Talk to Moe he was awesome, friendly & knowledgeable!! 2019 Toyota Corolla! Love this little car. Lots of room for my golf clubs & more! Staff is friendly & perfect. I’ve been dealing with Guelph Toyota for yesrs????

Cole Hepburn

The staff is very nice and memorable. Good selection of used cars too!!

J Collins

Good Dealership with no issues. Patrick was great

tallal shah

I had an appointment with Guelph Toyota and I Went in a bit early to test drive and see the vehicle , the owner straight up denied and said we are too busy and no one help you and that I should wait for my appointed time .I was buying a 30 thousand dollar car and I can't even look at it ,all they had to do was give the key !I took my business to Cambridge Toyota , they took care of me ! NEVER buy from Guelph Toyota ! Crap service !!

Fiona Burnett

Service staff is great, but the sales team is not. I was absolutely intent on getting a car equipped with blind spot monitoring. Unfortunately they did not have the car I wanted in Guelph for me to see, but the salesman assured me that the model I was getting had blind spot monitoring. The car is delivered, we sign the papers and take it home, lo and behold, there is no blind spot monitoring. I texted the salesperson inquiring about the issue and did not get a reply. We had to pay over $500 to get it added on. It was probably an honest mistake, but salespeople should know the facts better and if they don't then take the time to check.

Elena Burger

Thank you PATRICK for our wonderful Toyota Camry SE. Our best car ever. Not enough words to thank you for your help. The people at the service department are very professional too. Also.... free hot beverages for waiting customers.

Jessica Linton

I recently bought a pre-owned Prius V and couldn't be happier with the car or the service I got from Alex McMillan. He went above and beyond to get me into the car I wanted, even coming in on his day off because it was most convenient for me to sign the paper work. We could have gotten a slightly better deal at another dealership but the service was so much better at the Guelph dealership we felt it was worth it.

D. Medeiros

Good like the one in Brantford

Ivan Kuksov

Great location with outstanding service, even comparing to other GTA Toyotas. Have bought a used Venza there. Patrick Matthews did a great job, the best sales person I've ever met so far. The service was efficient and careful. Can highly recommend this dealership!

Rob Collingwood

We went in with an idea of what we needed and got quickly pointed to the right car for us. It was a very good experience with the team there and they went above and beyond in service when due to a misunderstanding (on my part) I was without a car and was provided a brand new Camry as a loaner.

Dylan Guillemette

Very helpful

Alana Schwende

I had an excellent experience with sales. Service, however, has been absolutely terrible on more than one occasion. I booked an appointment for an oil change - when I came in with my lease they tried to charge me for all kinds of extra service I didn’t book my appointment for. I was then told they “thought” I wanted service because I booked an appointment, and if I wanted an oil change it’s just on a walk-in basis. Well, this time when I needed an oil change I walk and and am told they’re booking 2 weeks ahead! The older gentleman who drives the shuttle shook his head at us without saying anything, and then he and the other man actually laughed at us! We drove from Elora, with our young baby, to get this done today without making an appointment because last time we were specifically told this was their policy. My family only drives Toyota and is very loyal to this company. To say I am extremely disappointed with our treatment today is a massive understatement. When this lease is up, I will be considering something different and will certainly not be taking my vehicle here for service any longer.

Party Shah

Had a very abrupt no, given to me. I was told an almost guaranteed after the fact that I would do a transfer of license, losing a thousand dollars due to schooling fees non transferrable from bc to Ontario, now having to wait to find out if I can continue my licensing. Completely appealed to my emotion, knew how much I love the truck, and turned around and said, "go transfer your license". For discretionary purposes, I will leave out my opinion, but the fact of the matter is, it was discrimination for a man with a bc license not to be able to apply for CREDIT, to purchase a vehicle. Which may or may not have had the impression that I was going to bait and switch, turns out the exact polar opposite. I had been baited, and switched on. Evan, their employee, fantastic to work with; managers? Not so much.. If I could do business with Evan, and solely Evan, I would. Thanks for the read, hope toyota figures out their way and realizes every application should be okay to follow through, until the point of denial.

Wayne Schlaht

Used to be great, but has gone downhill sharply in last few years. Now they don't respond to emails, phone calls, or anything. If they make a mistake, they blame YOU and then charge you for it. Go anywhere else.

George Perisic

Not happy with Guelph Toyota. I bought Venza few months ago, sales person was so so ,ok more or less. Fiance guy is the other story, i know they have to sell warranty but if you say once no thank you and then many more times no. Just stop and move on. I felt like leaving the office. Then he proceeded to say that electric components might break and its not made by toyota well im sure toyota knows what they are doing and putting in their vehicles. If that is the case il ljust buy used car and take my chances. I know im leasing but also im using the car. Then most of the time when i call for service, i have to leave voicemail and few times i dont get phone call back, if i do typical vacation or very busy. Everytime i go there lots of them are standing by their stations or walking around... I called them monday and now its been 3 days no call back yet. Also my bluetooth causes issues, and i tried 3 diffrent phones they are all having issues. And they said its fine on their end.. How is that fine? My memory seats not working how did it pass by PDI? I have bought many new cars, but Toyota i found the worst for pushing extended warranty.

Mrs. Gagnon

Staff is super friendly and attentive. Brandon sold us our first Hybrid and we are excited to bring it home next week????

J. Omar Aboelela

I have been taking my vehicles to Guelph Toyota for several years (2 different vehicles). I find the experience in the service department to be inconsistent depending on which service person you deal with. I recall one experience where I decided to wait in the showroom with a few other customers and the service person came out to tell each of us that our cabin air filters were dirty and needed replacing. Four different people all in the same day.... coincidence? The funny part was that they bring out the dirty air filter to show you, but it looked to me like they showed us the same dirty air filter each time. Another time I had an argument with the service person because he said I need to put full synthetic motor oil in my car. This was not my first oil change with this vehicle and I know the type of motor oil that they normally put in. More importantly, I know the cost of the oil change so when he quoted me a price that was 2x as much, I questioned him. After a lot of back and forth, I popped the hood and showed him on the cap where it displays the type of oil I needed. He shut up after that. On a more positive note, I continue to bring my vehicle there because overall the service is good, and usually quick (if you show up at the right time of day). The sales people are friendly (big surprise) and there is free WiFi. The waiting area is clean and there are refreshments. Will I purchase another vehicle from Guelph Toyota? Good question. There are other manufacturers out there producing great vehicles. Its too bad Toyota doesn't offer more competitive financing rates as they are losing business to other brands who offer 0% for more than 36 months.

Aaron Wood

Parts and service were always very polite and really seemed to care about whatever rust bucket I was fixing up at the time.

carey bertelsen

Wonderful staff. Helpful. Even remembered my name when I called to set up my tire change and looked to se if they could get me in sooner rather than later.

Andrey

Service is expensive

Jeremy Au Yeung

Very very good experience at Guelph Toyota! Patrick helped me strike an amazing deal on my Hyundai Veloster that I had my eye on for a couple weeks. I shopped around different dealers with similar prices and the deal they gave me blew all the others away! All the staff weren't pushy at all and helped me with all my questions and needs. I highly recommend these guys! 10/10

Derek Purdy

Got my tires rotated and oil change and the dealer didn't even check my brake life left out of safety. Less then 4 weeks later the brakes are non-existent. How do you not check brakes?!

donna lg

I would be very cautious of this dealership and what they tell you. The bolt broke on the hydraulic hatch lift of my 2013 RAV4 LTD this past weekend and when I took it in last night, they were quick to tell me that I had to buy the whole assembly at a cost of $1,340 plus installation, there were no individual parts available, so approx. $1800 bill to fix. Despite the fact I asked numerous times, I was brushed off by the parts person obviously him treating me as "a stupid girl". After going home and researching OEM parts this morning, it turns out this was totally wrong! The parts are individual and the particular ball joint costs under $25!! This is the second major failure here. Last year at 95,000 km, there was a considerable problem with acceleration. I took it in twice and called once about it. The service reception guy gave me a story that was ridiculously far fetched (like I needed a fuel additive) and at about 100,200 km, it gave out totally. Turns out there was a known problem and they didn't even bother to look it up. Now they were saying I was past warranty and they couldn't repair it - again, an item nearing $2000. Eventually, by contacting Toyota Canada, it was done under warranty as I had brought it in early on and they messed up. Bottom line - this dealership needs some serious changes to a) their knowledge base and b) how they deal with customers!!! I have owned Toyota vehicles for many, many years and if I buy another one, it would NEVER be from Guelph Toyota.

Michael Schaubel

Craig in service is always friendly and clear in explaining work completed

Incredible Pants

Quick service, friendly staff. Some are too friendly. Our salesperson hit on my wife fairly aggressively. Even after meeting me.

Mike Latreille

Worst Toyota experience ever. Took my truck in as it was under warranty for the switching valve. Then they told me it was no longer available under warranty. And I would have to pay a total of 2500 for there time and materials. I have spoken with head office and seems they are on my side for this awful experience. Not to forget the part wasn't even in stock when I had first brought it in to get fixed. What was there plan from the get go???? Good luck to anyone getting there vehicle fixed here.

Eric

"Come feel at home" They take advantage of my girlfriends lack of knowledge with cars. Often telling her she needs to buy or replace something that doesn't need replacing. They also make her wait outrageous amounts of time. More than once we've waited 4 hours for an oil change. Don't come here if you value your time

Paul Banman

When looking at buying a 2006 Tacoma, Patrick (Used car sales rep) was a pleasure to deal with. He was in constant communication with me and offered me reasonable prices on my trade. If I were ever in the Guelph area again, I'd deal with him in a heartbeat. Highly recommended!!

Krystie Lynn Park

Purchased our 2017 Rav 4 from this location. The mechanic, Jacob, was very friendly in our interactions. Our sales person Tammy was very knowledgeable and not pushy. Will definitely recommend this dealer.

Ema Suvajac

Time for an updated review! This past 2019 I decided it was time for a big upgrade as I had been eyeing the 2019 Camry XSEs in the fairly uncommon (and SEXY) two-tone black and white for quite a bit of time. Without hesitation, I once again reached out to Guelph Toyota and my email was greeted by Patrick Matthews who was incredibly helpful from the start! This was actually my third vehicle purchase from Guelph Toyota after the my first vehicle (in the review below) was sadly totalled in an accident. My previous two experiences were wonderful, so of course I went straight back to Guelph Toyota for this upgrade! Pat was incredibly helpful, friendly, knowledgeable, and answered all of my questions. I flip-flopped a bit between lease and finance options, and he was very patient with me and helped explain the nuance of leasing (as I had never leased before). I decided on the 2020 V6 Camry XSE and WOW. I am in love with this vehicle! Eric Hamelin in finance was also wonderful to work with - we had great chats while figuring out finance and warranty options that would be the best fit for me! Pat has remained in communication, answering any additional questions that I've had - this is next level customer service and I am truly grateful! Once again, three vehicle purchases later, I can highly recommend Guelph Toyota <3 Many thanks to the team! __________ (2015 Review) I recently bought a 2010 Toyota Corolla from Guelph Toyota and I am thrilled! This was my first car buying experience, and from what I have heard from friends and read up online, it is supposed to be a frustrating, stressful experience. This was 100% not the case at Guelph Toyota. Matt was our product advisor - he was very friendly, down to earth, knowledgeable, and approachable. We had a great time working with him to find a vehicle that suited our needs and had lots of laughs along the way! I felt no pressure at all. Steve, the finance manager, was much the same, and went out of his way to explain various finance concepts to myself and my partner that didn't actually have anything to do with our purchase. He made sure we understood in detail how financing works, and how I could benefit from it. Ultimately, he found me a great rate with a low cost of borrowing, which was perfect! We genuinely enjoyed the staff at Guelph Toyota and the car purchasing experience! I will certainly be back when it's time for another vehicle. Thank you Guelph Toyota!

John Abraham

I suggest because I did to my friends too

Candice Groves

Did a service 1 package on a car, which took 4 minutes to complete ... after waiting 1hr15min for a booked appointment. It took them longer than 4 minutes to locate the inspection paperwork. This is called fraud I believe, right.

L Bailey

Love Kim, she will take the best care of you!

Mike & Em

We purchased a 2021 Toyota Corolla HYBRID this week and we're very happy and impressed with our salesman Evan Delorme. We were also very happy with the Finance Manager, Chris Bryans. Right from the start when we set an appointment online, Evan was polite and professional. Evan was on time for our meeting and had the vehicle cleaned/sanitized and ready for a test drive! He was also very personable and thorough when explaining the vehicle and the features. After our test drive, Evan was prepared with all the necessary paperwork for a purchase and he was able to get us a great deal on the vehicle. At first we decided to finance the vehicle and dealt with Chris, the finance manager whom we were very happy with as he was so thorough and understanding! He explained all the packages we could benefit from and was very honest and told us which packages would not be relevant for us vs those that would benefit. He were pleasantly surprised that he wasn't trying to sell us packages that were irrelevant for us. Eventually we decided to pay cash and the transaction went very smoothly! We were especially happy that we did not feel pressured to purchase a vehicle. We had been to a couple other dealerships more local to us but we're not impressed with the pressure from their salesman. Evan was a very calm and friendly salesman and we were treated more like friends than a customer which was so nice! When we went to pickup the car, Evan was fully prepared with the closing paperwork and thoroughly went through the details with us. He even went a step further and bookmarked important chapters in the car manual for us! We were very impressed. Overall, we were extremely impressed with the service from Evan and would highly recommend him as your car salesman. We would also like to thank Chris for making the financial portion of the transaction smooth and enjoyable! We have recommended Guelph Toyota, particularly salesman Evan, to our friends and family! Thank you Guelph Toyota for great staff! Emma & Mike

Paul Stainer

Guelph Scion is awesome, bought my FR-S there 1.5 years ago. The purchase experience & all the events have been great!

sourav mukherjee

We purchased a Toyota Corolla from Guelph Toyota. Patrick was absolutely great. He not only showed me all the models in my budget, he asked me my driving routine and suggested the car which would best suit my interest. I also troubled him for some tutorial videos after the purchase was done and he was always glad to help out. I would also like to mention Nick, who handled all the financials so well that it was a smooth sail to get approved. These people are both rockstars !

Gisela Peters

I've purchased two cars from Jamie and the team at Guelph Scion. The customer service was impeccable and I didn't feel as if I was being at all treated differently as a female buyer. Highly recommended!

Razib

It was an amazing experience with Guelph Toyota while I bought a Toyota for my wife. After seeing the competitive price, I called them immediately for a pre-owned Toyota Corolla. I found Patrick (Product Advisor) on the Phone. He asked my requirements and as per my requirements, he sent a list of cars in my email. From the very beginning I was so welcomed by him, which I never found in other places. Every time I called him, he was cordial, responsive and informative against my all queries. finally I decided that this is the place I can have my family's second vehicle because of my trust on Patrick D. Matthews. I went over there and he showed some cars according to our demand with passion and went beyond in terms of customer service. Believe me this Guy's passion of customer service forced me to drive 60 KM from my place. Patrick's Manager is also an excellent manager and Nick, Finance Manager is great Guy to simplify your financing need. Overall its 5 star++ rating. I recommend this place for everyone who wants to have Toyota (new or Pre-owned) living around Guelph. Patrick made my day!! This place is the best Toyota dealer in Ontario.

Bill Winger

Good service, welcoming staff

Alexander Ballah

I was told that when I purchased a new vehicle I would receive 15000 Aeroplan points. It has been over a year now and I have not received them. Over the past year I have made multiple calls and have sent even more emails and I either do not got a response or was told that the situation was being handled, which it obviously has not. Maybe they hope I will just forget about it, but I will continue to send messages until I receive those points.

Jayperion

Though webought a brand new car here, the problems we have encountered have not seen any kind of Resolution, they don't care if vehicle has minor problems. All they care about is getting your money and then watching you come back over the next 5 years for services. They replied so I sent them back a response and that was it....no meet no nothing.....go elsewhere for buying a new vehicle .

Antony K Thomas

I bought a brand new 2019 Toyota Rav4 before a month from Guelph Toyota and ever since I bought the Car I was unable to set my Memory seat. I went to the service section and they took my vehicle to the shop and asked me to wait for almost 2 hours but they were not able to find the solution. Then the service person Mr. Dell returned me the keys, I saw a big round scrach on my keys and I talked with service Manager but they said I should deal with those scrach since it’s just a key which need not have to be taken seriously. Then they told me they sent a mail to the Toyota head office regarding the memory seat issue and will contact me in less than a week time when they receive reply on how to proceed with the Defect. I waited for 2 - 3 weeks and no response from their side. Then I walked in again asking why they didn’t contact me, they have no answer. I went to see the same service person who made scrach in my keys and he went inside and told me Manager is in a meeting and will contact me back within an hour but no response. I went back again at the evening and met Mr. Dell again, he seems to be so disappointed seeing me again and I asked to meet Mr. Peter (another service manager). He came and talked to me and gave me an appointment for testing my car in their shop regarding Manufacturing Defect. So depressing for me to be a Toyota Customer particularly at Guelph Toyota. Delayed sevice ,irresponsible and careless staffs. This is just a part of my worse experience even more happened. I remained patient all the time I visited them and feels myself to be a worthless person at their delership.

Dirgha Adhikari

Ii bought brand new Toyota Prius C from Toyota Guelph. My brother refers me to go to Toyota and he sapoused to get referral money. I talk with the salesman he told me it will come on my mail. I waited 1 months never get and I texted him he texted me back they will mail it next day but never did toyota guelph is just a layer

Helen Dogtrainer

Nothing but awesome things to say about the service from Patrick Matthews at Guelph Toyota. He bent over backwards to make everything go smoothly with our purchase and was very kind. Definite five star recommendation - oh and we love our vehicle!!

Virgil Haruta

Good customers and great cars

Charles Kovacs

For warranty go here. For good advice, and an honest opinion, go to Dave at College Auto Tech. It cost me $100 to find out there was something wrong with my car here. Dave fully informed me for free.

M Mont

Service department : every detail explained and fixed properly . Sales department: pleasure to deal with , honest and fair pricing. Thank you Marty and Patrick!

Michael Robinson

I just purchased a new vehicle at the dealership and will say it was an easy, uncomplicated and positive experience. My salesperson, Lukas O'Rourke, was an immense help. Lukas listened to exactly what i was (and was not) looking for and we found the ideal vehicle for myself. Options were thoroughly explained and I felt very well informed through the entire process. Lukas was extremely helpful, ready to answer any questions at any time. I would not hesitate to recommend both himself and the dealership to friends and family. In fact I have done exactly that.

DJ Bennett

Great staff always so pleasant to deal with!

J Burgess

Staff are nice but the car we were test driving was not up to par. Very disappointed in the RAV. Not impressed with the trade-in value they offered either. Too many rules at this dealership too. Won't be buying Toyota!

Parimal Patel

We are extremely disappointed by Guelph Toyota the service in Guelph Toyota is getting worse & worse. They don’t care about customers & their TIME. 3 Hours wait for shuttle ride in the morning yesterday.At the time of dropping car we ask about wait time they said 20 to 30 Minutes $ it took 3 Hours my Son missed his two hours on job . Around 2.30 PM they called us for to pick up car. We reached there & they ask us for payment I did payment of $1300 for my repairs . After having my payment they said my Car is not ready yet. Again I waist my time & energy to get rental car from them . The rental car brakes are not working properly. Horrible Experience.... Technically I waist my half of the day . Thank you very much Guelph Toyota to make our FAMILY DAY Painful....

Bren Irwin

Fair price, great service with no appointment ???? love the free coffee while waiting, but a charge station and some popcorn would have made things just that much better. First world problem ????

Jeff Pomietlarz

Purchased new all season tires.. great service and competitive prices

Asaad Yousiph

Good cars but $$$$

Alex

Excellent no-pressure experience with Patrick at Guelph Toyota. Drove up from Hamilton to trade-in vehicle for a CPO - very quick, easy, and flexible. Called and was able to view and test drive the car in the same day. Arrived and everything was sanitized, with extra precautions such as taking temperatures - felt safe and comfortable throughout the entire process. Patrick was able to answer all of my questions and requests, and I will definitely be recommending him in the future - worth the drive up from Hamilton! Thanks!

Kirk Jones

Awesome service

Arslan Khalid

Patrick Matthews is great. We really enjoyed our purchase of an Avalon. Joel in service is also wonderful and interactions with him are always pleasant. Some of the other staff in the service department can be better served by learning some common courtesy, such as smiling and saying hi, which ought to be minimal requirements in a customer service setting.

Quinn Hollohan

Great repair center. Open late for people who work. Very fair prices and expert services

Emily Martin

Great service! Don Lemieux in the service department was great, fixed an issue for me that was caused by another Toyota dealership, despite an error in the other dealer's record keeping. Very forthcoming and pleasant.

bhavkhandan singh tiwana

Poor service. Won’t recommend to anybody.

Ryan Toxopeus

First time there, we waited with our kids for hours to speak with their finance department, and had to leave before they got to us, even though we had an appointment. However, they drove the car down from a lot up north for us as, and Jaimie in the used car department was great!

Christina S

This dealership has a family feel, and treats everyone equal. I bought my first new Toyota, in 2010 in Guleph after experiencing terrible service, and poor attitudes from many other dealerships in cities across the GTA. Over the years I have tried calling other dealerships, including competitors and I never receive the honest friendly service I get at Guelph Toyota. 3 years ago, I purchased my second new Toyota in Guelph. Both vehicles are still serviced at this dealership. The mechanics are fantastic, the service managers remember long-term customers, they are fair, give helpful advice and always have a friendly word for each customer. Thank you Guelph Toyota for always keeping customers first! Thank you Dell and Tyler, exceptional service. (Oh and the young one I met the other day, didn't get his name, but he was definitely trained well, Thank you)

Karl Weinstein

Really good dealership and good service center. They have a great play space for younger kids.

Hem Siwakoti

Great and friendly stuff, love the service

NURUL AZIM

Bought 2014 toyota corolla le last year and still running ok. I will get one free oil change and they called me twice. Great after sales service and Matt was the sales person. Great guy...

Chris Kannenberg

Attentive Service.

Emma Cain

I had a great experience at Guelph Toyota! This was my first time purchasing a car and Brandon Leonard made it such an enjoyable experience! I did not feel pressured at all and he helped me feel comfortable with every decision I made. Thanks again Brandon!

safa numan

Service center was very friendly.. I had a flat tire and they fixed it up in 30 min :) thank you!!

Emma Willms

We just purchased a used RAV4 from Guelph Toyota and our salesperson, Patrick, was wonderful! He was very knowledgeable and thorough, and made us feel comfortable throughout the entire process. In fact, I'd say he went above and beyond to make sure this was a smooth and pleasant experience for us. We did feel mildly uncomfortable/pressured during the financing process, but overall our experience with Guelph Toyota was positive and we would definitely recommend Patrick to our friends and family!

Justin St-Maurice

I trust Guelph Toyota service and will always bring my car here. They are honest. They aren't perfect though and sometimes need to redo work (at no cost... But you have to wait....). They are reasonable people that are generally pleasant to deal with.

Brian McKechnie

One of the better Toyota dealerships I've been to. Friendly staff and great service.

Pinnacle. Pro

The only place that sees my Toyota! The service can't be beat

Scott Reid

Guelph Scion is by far one of the best sales experiences that I have had both with respect to the purchase of my FR-S back in 2012 as well as all of the events that they have sponsored / had. The staff there go the extra mile (km :)) in making you feel as though you are one of the family. Having had the opportunity to both go to CSCS (Canadian Sport Compact Series) and other driver oriented events like the Track Day at Cayuga make them "The" best dealership experience since being able to buy cars.

Thai Mac

I love Toyota but you also get the typical dealership outrageous pricing which is typically 100% more than other auto shops.

Haider Alany

GOOD Diogenes but the service not fast

Kent Alli

Another great experience at Guelph Toyota! Thanks Patrick Matthews for AGAIN finding the right used vehicle for us to slide in to!

Daniel Carroll

Top notch dealership! Very pleasant, knowledgeable people who went out of their way to accommodate us. Cathy was a joy to deal with! A true professional.

Bartosz Scheller

Guelph Toyota has super friendly staff, they are super helpful. The shuttle driver was very friendly. I bought my car at Upper James Toyota but Guelph Toyota is amazing as well.

Mahfooz Ahmadi

not the best place to get your car service done at! rude and dumb ppl work here!

Kalita Hanson

Drove to Guelph Toyota to purchase a new truck...also had a truck to trade.they took our licence and ownership .it took half hour to get keys to even try a new ride.Then they want to come for test drive with you. APPARENTLY AT 58 YOU STILL NEED TO BE WATCHED...we find this uncomfortable. How can we look over the truck ...we decided we did not like this policy so went to heffner and tried out rides...we purchased their....now the fun part ..Guelph Toyota kept our ownership....our address is on it...we needed that to purchase new truck...when we called and asked where it was the receptionist stated that wasn't their policy.she would speak to the sales and back to me within the hour...never heard back. We stood inline for hour and purchased a new one..4 days later it is in our mailbox.....no phone call to let us know ., no apology ,wow i curious what their policy is on keeping ownership cards which are not theirs.asked for our 32.00 dollars back for the new one we had to purchase.lol now they have to investigate first....because the sales manager stated he is not a bank...3 weeks they held this.......service ontario said never give out your ownership

Dave Poissant

Bought our second used vehicle from Patrick, great guy. They're worth the 40 minute drive.

bardoc1209

We nearly passed on Guelph Toyota, had some bad experiences 5 - 6 years ago. But we worked with Alex McMillan, he and the other folks at Guelph Toyota have turned that around. Thanks again, Alex!

Oweth Rosete

Friendly staff

samer hamze

Sales people were amazing and easy to deal with

Tr

Parents bought a "brand new" Toyota Sienna from Guelph Toyota a few years back. Great minivan but when delivered after waiting a few months, it had over 1000km on the odometer! I don't know if that would qualify as being brand new anymore? When asked about it, we were advised by Guelph Toyota that this was normal in buying a new vehicle as the engine is broken in before delivery. Of course, my parents believed them and did not make a big deal out of it. Other than that my parents say the service here was pretty good while the minivan lasted. Even though my parents still live in Guelph, they did not return to Guelph Toyota when they were recently in the market for a new Toyota for this reason.

Frank Fulton

It was very weird to see a totally empty showroom, not a single car to look at.

Hardik Suhagiya

I went for service yesterday, I left my car there for 7 hrs. After 7 hrs they told me they still dont know what is wrong or how long it takes. They charge me $101 for wasting my 7 hrs and I still dont have an answer why my car is making noise.

Esther Allison

We recently purchased our second Toyota from Guelph Toyota. The customer service we received from Patrick Matthews on both occasions was exceptional. Patrick listened to what our needs were, and quickly helped us find a quality vehicle within our budget.

Naveed K

We have had our Toyota serviced there for years. They are knowledgeable and great to work with.

Sam Dee

Excellent Customer service

Bne Moisha

Nice people, perfect service

Juanita B

Snow tires on rims took over 3.5 hours to swap out. I only got out in 3.5 hrs because I complained. I was told it would take 2 hours. Rep I dealt with was rude. I wasn't offered a shuttle. Don't book me in for 11 if you can't service my car until 1:30. I'm guessing 99% of your customers work full time so respect that. Also, a simple "sorry" goes a long way. Maybe tell the rep that?? If I had been told the proper time up front and had been treated well, I would not be complaining. Called service manager to discuss rather than leave a review but I did not receive a call back, so I'm leaving this review.

Keelan Stephen-Masters

The car I bought was great... when I bought it. However once I put the pen to the paper I never heard back from the dealership regarding questions or concerns. I have reached out to them on multiple occasions regarding some issues that have developed with the car (not their fault) and not once have I had a reply.

Eve Kuusk

Great experience buying used here!

Phil Scott

Rand was super amazing! Such amazing service totally would recommend to her to anyone!! She'll hook you up good!!! SOOO INLOVE WITH MY RAV 4 XLE!

Ian Williamson

In August of 2013 had an unfortunate car accident....and.needed to quickly get a replacement vehicle for my spouse...Patrick Mathews in the Pre-owned vehicle department was a great help in assisting in getting a nice 2013 Toyota Corolla LE plus facilitating transportation to a rental facility prior to delivery of our vehicle...highly recommend Patrick and his team. Ian Williamson

Farsheed Roshani

Don't need appointment for oil change, friendly staff

Melanie J Huizingh

Bought a new car at Guelph Toyota. The salesman I worked with was Lukas. He was by far and away the best sales person I delt with. He actually listened to what I wanted, and suggested a model and trim I had not considered. I never felt pressured, and Lukas was able to point me to some on-line reviews and infromation about the car. I would recommend Guelph Toyota to anyone looking to buy a new car, and Lukas in particular.

Karan Ghuman

Amir from guelph toyota was very helpful and friendly . He went above and beyond to get me my toyota camry on time.

Reza Zeini

Please make sure to double check the start and finish date of the extended warranty you purchase. We paid for over 6 months worth of warranty for the time we did not even own the vehicle. The date on our lease agreement is April 21, 2009. Our so called application for extra care protection for new vehicles was signed and dated on April 21, 2009. The extra care protection was going to be for 60 months. The retail price of this extra warranty before taxes: 1099.00. The actual agreement for this extra care protection came to us later (probably in the mail). It states the agreement start date is 10/07/2008. Since when do people pay for extra warranty for the time they do not own the item? There was an argument, people from the dealership were quite arrogant about this. We feel there has been a dishonesty on Guelph Toyota's side, since no body told us the 60 months counts back to the date when the dealership took the Corolla into inventory (perhaps?). Anyway next time we will try to be more vigilant with reviewing our documents and maybe read reviews like this before walking into any dealership.

Ro S

Customer service is top notch and important to this dealership.

Haonan Su

Im very pleased with the recent visiting and especially want to appreciate the help from advisor Kyle, who is a very customer oriented, patient, honest and responsible person. Kyle even help to contact with my insurance company regarding a replacement of a bent suspension arm from a rear ended accident and get the repair done in a timly manner. Thank you.

Rick Joseph

Parts dept. seemed quite unfriendly. Was zero effort in trying to help because I did not have a vin

William Oliphant

I locked my keys in the car while Christmas shopping. Guelph Toyota is coming to my rescue for a car I bought there 8 years ago. That is customer service. Thanks team Toyota for all your help

Megan Radigan

Quick service, don't try to oversell you.

Anique Imtiaz

Good service. Good rates. No issues.

Rick Kowalczykowski

I think over all, this is a great dealership. My concern is that I have a battery that is most likely the culprit of no start situation, but it's only 2.5 years old and it has an 84 month prorated warranty. If my battery was 24 month or less, it's a free replacement, except that the dealer wants to do a diagnostic first and charge for that. I know Toyota doesn't make the battery, the manufacturer should cover the cost of the diagnostic if their battery failed prematurely. My 2 cents. Again... It's not the dealer, but Toyota Mfg service rule. No warranty claims in battery unless a diagnostic test is done and charged to customer. The charge would have been 173.00!-but knocked down to a reasonable 100$ for miscommunication on service record. I guess I'm glad nothing else found wrong with the 11 year old Highlander with almost 270K kms-what great vehicles! Maybe Pat will find me a newer Rav Hybrid, more loaded with less km, until I sell my 1961 Buick, I cant afford the upgrade yet!

scott marshall

Don't go here

Beg Qasem

I have 2 cars bought from Guelph Toyota dealership,I am very happy,professional crew .

Justin Medeiros

Walked in and got no help.

M Jones

This has happened multiple times, I go in ask to speak with sales they say they are all busy. After walking around for 20 minutes with no assistance I leave. What do you know I still don't a Toyota.

Maddie

The staff were very helpful and were not too pushy, trying to make a deal. The associate that assisted me, Nick, was very knowledgeable and kind.

Harry Young

Purchased a used car from Matt and Steve and after being through a series of "slick" dealers in the area, I recommend these guys for honesty and genuine friendly experience. If you are put off by a typical sales man data-mining you to purchase a car, try these guys and you will be impressed. Well done.

Scott Williams

I bought a new Tacoma last April from Guelph Toyota and did not enjoy the experience one bit. I felt a lot of pressure to sign a contract on the day that I went in just to talk to them. When I was still unsure if that was the right choice. The sales person gave me the impression that I wouldn't have to take the truck if I had a change of heart at some point. I was naive to believe him and should have got that in writing. I know that this is common in this industry but I would have expected better from such a highly rated dealership. I would hate to experience what a lower rated dealership would be like. I also found the salesperson to be hard to get a hold of when I had questions during the buying process. Maybe that was just one salesperson. However, I also found the management who I worked with equally unhelpful when I have had questions since my purchase. Though, when I bought my truck, I was told that I could call back anytime with any questions that I have. I even felt that they were judging some one of the questions I had, as if I was stupid to ask it. Even if it is a stupid question, what kind of service person is that? To give them some credit, I found the reception people and service department pleasant to deal with. But I will not recommend buying a vehicle from Guelph Toyota to anyone. Even though, I like my new truck, my experience with buying it leaves a sour taste in my mouth when I drive it.

Mario

Client for 2 years. Decided to stay at the dealership this time for the service and was told it would be done for 3pm. Once it 3 passed I just figured it was taking a bit longer but I would have thought they would have informed me since I was waiting there and had some family plans coming up. By 4pm I inquired how much longer, was informed 10mins and contacted my wife to let her know for our plans. By 5:18 I'm asking again and they finally finish. No one cared that I spent 5 hours at their dealership (2hours longer then originally promised). Knowing that a couple of staff not caring about clients shouldn't paint my full view of it, I figured I would just email the dealership saying how disappointed I was. I received an email from management stating they would like to speak with myself and asked when I would be free the following day. I confirmed anytime in the morning before noon. Didn't receive a call till the end of the following day. I get a voicemail from the dealership saying they have some questions. I returned the call shortly afterwards and it seems after they left the voicemail they left for the day and also had the following day off. I left a message and now several days later no one has called. So it's clear they just don't care. Given how much I pay for servicing I figure basic customer service should be included. This dealership does not respect their client's time and management wasting my time in the preceding day made it clear that it was just a joke for them. I've always taken all their recommendation and pay for full servicing and clearly they do not care about my business. Worst service and follow up I've ever seen from a dealership.

Ultimate Basses

Excellent service for my RAV-4.

Steva Rajkovic

One have to be super careful when dealing with this dealership. Their disservice and parts department is totally rip of. They wanted to overcharge us 350 percent for two signal lights on 2015 Prius. Compared to another Toyota's dealer. Went to another Toyota's dealer to purchase parts. Wow what a shame. They take people and or customers for big ride.

Jeff Fines

This was my first time buying a new vehicle and Lauren made it a breeze! We discussed alot of our options before even meeting over FB messenger and when I got there she had the perfect vehicle ready for us. She was very informative through out the process making sure each of our wants was met and at the right price for us! Definitely worth my drive from Toronto and I will be going to her for our next vehicle

Hemin Essa

Good customer service. But there is some lack of good services. Like they not provide good oil quality.

Chris Bauch

Shuttle service could use some improvements. Drivers need some training in customer service.

Chirag Suthar

Great service as always!

Amr Elkassaby

Dealt with faraad arfeen very professional and courteous

Rachel Bartholomew

I have bought 2 cars, the Scion FRS and XD, with Guelph Scion and will continue to buy from them! They are honest, have your best interest in mind, give you great service and really take care of you from the moment you walk in to when you go to pick your car up. Steve, Matt, Patrick and Jamie create such a great envrionment in the dealership and they always make you feel apart of the family! Highly recommended!

Janene M

Kristen was great, and took us on test drives for a Rav4 and Camry. Thank you for the great experience!

Becky M

One is far too many stars to allocate here but unfortunately there wasn't an option for negative stars. From the moment we signed the papers, dealing with Guelph Toyota has been a nightmare - I truly have not had one enjoyable interaction besides with the Service Team. We bought a car here in October and it's been one thing after another and we have never had an easy, feel good experience here yet. Work on your customer service. Love the 4Runner though.

Kanchi Shah

Was looking to buy a new car in a hurry, and Lukas was extremely helpful with his service and really knowledgeable about the car and its features! Loved that he cared more about the customer, than just trying to make a sale.

Adam Edwards

I have had nothing but phenomenal experiences with Guelph Toyota! I always, ALWAYS call Pat Matthews. He has helped us out every single time we needed/wanted another vehicle. We just bought our 5th Toyota from them today and couldn't be more pleased! We have never had any issues with the purchasing process, ownership, warranties, recalls, etc. We have had many used cars over the years but since we've started buying Toyota's from Guelph Toyota, we've had peace of mind. The only reasons we ever get new-to-us cars now is purely because we want to. We have had a Carolla, Yaris, 2 Prius' and now a Prius V! Not one issue or major repair between all 5! Love the service and quality! They really make you feel like family!

Wendy Pardiac

Amazing customer service!! Couldn’t be happier. My windshield got smashed on my brand new car (devastating), but Joel was nothing but extremely helpful and kind! Got me back into my car quickly and took care of me exceptionally well! Definitely recommended!

Shawn I.

3 hour wait for an oil change, no respect at all for people's time. I am going to be late for work now, a shuttle ride is not an option. I really do have better things to do with my time. All this for a job I can do myself any time I want within minutes, yet no one can give me an answer on what I need to be able to do this myself and protect the warranty. I think they are trying to keep me here long enough that I will just give up and buy a new car or something. They do seem proud to sell BMW's and Subaru's though, they are big hits in the show room.

Harry McLaren

I've dealt with Guelph Toyota for years and the sales people are great but the service department is another story...clearly too busy to care about individual customers. I booked an appointment weeks ago for a recall notice on my car. I was specifically told at that time it shouldn't take too long and I could wait. I arrange my day accordingly. Turns out what I was told wasn't true. I take the car in at the time of the appointment and was told it will take 4-6 hours since they are so busy. I need the car again before then so I have to leave. No apology for them. Nothing but attitude. Time to find a new dealership. For regular servicing I'll stick with my local mechanic who genuinely cares about his customers!

Cynthia Comacchio

I’ve been coming here for 30 years and was accustomed to excellent service. Not anymore. I have no complaints about the sales department but after getting g the car, it’s service I deal with. I just asked how much longer it would take for my winter tire change. I’ve been here two hours. The tires are on rims and stored here. I was told condescendingly that ‘everyone is getting their tires changed now.’ I pointed out I was here at 8 am and there was no one ahead if me. I got a very snippy response that there were plenty. This isn’t the first time I’ve had this treatment here. But it’s the last time.

Jatt Canada

Went to check Rav 4 2019. Car design is perfect just missing remote start. Service is good.

Ali Mohamed

I dealt with Matt from sales, he is extremely professional and helpful.

Kathy Taylor

I am amazed by the extraordinary excellent service we received in purchasing our pre-owned vehicle. Patrick Matthews went above and beyond to find just the car we were looking for. He took the list of items we were looking for in a vehicle and was tenacious until we found “the one”. Thank you Patrick for your professional friendly amazing service! And a special shout out to Mike who has always treated us like family by the extras touches you have given. If you are a customer looking for a car – Look no further this is the place you want to go!! Friendly efficient service second to none!

Work

I always get my car serviced at this location meanwhile I wanted to enquire about new cars. i had a great experience when Lukas O'Rourke presented all the deals and prices that matches my budget, he spent a long time explaining all the numbers and arranged for a test drive right away. If anyone wants to get the best help i would recommend seeing Lukas.

Omar

Great service and sales departments.

cameron pasman

Knowledgeable staff. Good parts department.

Paula Cryderman

I recently bought a new car from Guelph Toyota. All staff involved in the process (Tom, the sales person; Eric, the financial person; and Lukas, the product advisor who delivered the car to us) were efficient, reliable, personable and knowledgeable. We were treated with respect. Normally, I do not enjoy buying a car, but in this case the entire process was pleasant and seamless. Lukas in particular was a joy to deal with, a real tribute to the company.

Stephen Hosking

My friend and I had the worst experience we have ever had. I was interested in a used vehicle they had on their lot. I set up a time with the manager and salesman to appraise my vehicle, he informed me it wouldn't be a problem. When I arrived they had no one there to appraise it properly. I had already had my vehicle appraised by 3 other dealers and Guelph Toyota called me 2 days later to offer me $4000 lower then any other dealer. When I asked if we could bump it up a bit the salesman informed me he did not want my vehicle on his lot and the price will stick. He was very rude no product knowledge on vehicle he was selling. He wasted my time and I will never return nor send anyone I know to this dealership. I rate them 0 stars until they can learn to treat their customers better.

Jennifer McDougall

We've purchased three vehicles from Pat Matthews at Guelph Toyota, one new and two used. Our most recent vehicle was purchased after our 2010 Corolla was written off following an unfortunate incident with a deer. We needed a car right away and Pat was able to find us a 2010 Corolla with far less mileage and almost all of the features our old Corolla had. We got a better car than what we had and it didn't cost anything out of our pocket as insurance covered the purchase. We bought the car over the holidays and Pat was in constant contact with us, pricing and making arrangements on his own time. Pat goes above and beyond and his customer service is second to none. I highly recommend Pat and Guelph Toyota. Their pricing is fair and the service is fantastic.

Mike Fish

We purchased a 2019 RAV4 Hybrid in June and picked it up in October (delays were out of Guelph Toyota’s control). It was a bit of a rollercoaster journey, but, by the end, Lukas and Jon absolutely hit it out of the park. They maintained constant communication with us, worked with our schedule to get everything delivered and did everything in their power to make the deal right. We were worried with how things were going, but they righted the ship.

Alissandro Car carriers

Was there last week, very rude staff at the used cars department!!!! Mike I believe was the manager was rude.., if the manager is rude what kinda staff u expect to deal with!

Julie Attack

I love the new Toyota showroom and service centre! The staff are exceptional and so helpful - highly recommend

Sue B

I have to say totally not impressed. I go in for an oil change and wait almost 2hrs. That's crazy! So much for an oil express oil change. A week later I go in to have all season tires put on my car and was told it be approximately 2 2 1/2hr. Thats along time to change 4 tires. I was given a shuttle ride home and at 7:50 the shuttle comes back to pick me up. I received no call during this time saying that my car was not done at the expected time but guess what? It still was not done when I arrived back. Its already after 8. When I go to pay my bill the young girl was so rude and you would have thought it was my fault that she couldn't go home as she stated very loudly and openly. My appointment was set for 4:30 it is now 8:30. Wrong $ amount rang in once again the sales person thought it was my problem. She was just rude beyond rude. This all happened between Nov 10th 2014 and Nov 20th 2014. Horrible, horrible service.

BARB BASTIEN

The worst experience ever. They tried to get out of warranty work

Meagan Coffey

We had an amazing experience with Alex in sales, purchasing our 2011 Toyota Tacoma! He has gone above and beyond making our experience with Guelph Toyota an enjoyable and informative one. We walked in not knowing what to expect when purchasing a truck and walked out, not only with keys, but with the confindence in knowing that we made the right decision choosing Guelph Toyota. We highly recommend Guelph Toyota and contacting Alex in sales for any of your needs.

Janette School

Extremely rude service person. I was very surprised with the long wait times for the shuttle home. I posted on Facebook initially that I was still waiting after 30 minutes but that everyone was polite, that was my only complaint initially. I never did get a ride home but suddenly my car was ready. The guy who handed over my keys was screaming at me about my Facebook review which at that point was only that I'm still waiting after 30 minutes. Of course I've since altered it to reflect the crazy abusive behavior. I would have been happy to just walk out of there, or I think a small apology about the wait time would have been a nice touch. The abusive service guy waited till he got me out of the customer waiting area before he started yelling. I've read a lot of bad reviews about the service at this location after my experience. And I'm suddenly wondering why a job that was estimated at 2 to 3 hours was suddenly done in 40 minutes.

Ricardo McKenzie

Great service and staff especially the parts department

Graeme Deroux

Was sold a toyota corolla at a predatory interest rate. I was assured that in half a year or a year I could refinance the loan, and get the finance rate dropped down from the high mark. I called them now, 2 years later at the bank and the bank word for word said "We do not do that, and nobody is going to buy out your financing loan". The financing managers, or sales people at Guelph Toyota refuse to answer my emails, and my car also has a $1300 warranty on the cloth seats which I found on my bill of sale after asking for 0 extended warranties. Please stay away from Guelph Toyota. Predators.

Heather v

Patrick Matthews of Guelph Toyota found us a pre-owned vehicle meeting all of the criteria we were looking for. It was offered to us at a great price and the service he provided during the transaction, and once we took possession of the vehicle, was impeccable. 10 years ago we did not have a great experience in purchasing a pre-owned vehicle from Guelph Toyota and we vowed never to go back. Patrick has changed that for us and we would definitely recommend him to anyone looked for a pre-owned vehicle.

jana christy

Bad customer service

Karen Dallimore

Just came home with this beauty. Thank you, Patrick Matthews. Perfect car, perfect service. Our fourth purchase through Guelph Toyota. Highly recommended.

Allan Rowe

Had my winter tires swapped to summer tires, by appointment only unfortunately. Took about 45 minutes, I like the fact that a second technician checked the torque on the lug nuts. Pressure was set way too high, 5 PSI too high in the rear, seems to be common problem with these dealerships.

Cristal Beadle

Very nice dealership. Treated good.

Jseven H

I bought my first car in Guelph Toyota in mid Dec 2016, its a 2013 matrix sports version. Three months past, I am just so happy with it. Thank you Patrick in Toyota pre-owned section for making this suggestion. If anyone out there shopping for a second hand car, which I personally highly recommend it for new drivers with a G2 just to do some practice before invest in a better car (my case). Go talk to Patrick, he is super knowledgeable in cars and if you need a shuttle bus to go there (busing there is a pain, if you live in south end Guelph) talk to him about it. He did not even hesitate when I asked for a ride. Overall, great experience. Thanks to the whole Toyota team.

Zach Bell

Tom has been there for me and my transportation needs for my past few vehicles. He has unbelievable patients and will take the time to make sure you find the right choice. He creates a no presure atmosphere and offers a vast knowladge of his products. More than once I have worked with him and Andrew as a team and couldn't be happier. I no longer waste my time looking else where, Toyota makes the best and Guelph Toyota makes the experience that much better.

Mary Warwick

We had the pleasure of meeting Lukas months ago when dropping in to the showroom while we waited for an oil change on our existing 4Runner. His enthusiasm for the cars and warm disposition was a refreshing experience to say the least! Over 3 different visits, we test drove 2 other Toyotas before staying with our first love, the Toyota 4Runner. Spectacular car and absolutely wonderful experience with Lukas. They made the purchase fun...when did you last have that happen at a dealership? No doubt we will see Lukas again once the kids start driving :)

tyler kranendonk

Great place to go if you're looking for a new vehicle, very professional and you can tell everyone is very knowledgable. I had the young gentleman Alex help me out and I have to say for his age he competes with the older sales associates I've talked to over the years. Very kind and knows his stuff, I recommend him if you're interested in a vehicle here.

Marco Marsili

Great team, very friendly and fair!

Dawn-Marie Adams

I bought a 2018 Rav 4 in March 2018. It was brought in fir it’s first yearly service. Oil change etc. Was told it would be about 2 hours. Had the shuttle drive me home. Appointment was at 3:15. Called at 615 and asked if the vehicle was done. On hold for 15 minutes (I timed it). She thanasked me for my phone number because she couldn’t find my work order. Was told it was ready. Shuttle was to be on its way. Received another call. Another 45 minutes before shuttle arrival. Totally disorganized. 4 hours for a simple service is not acceptable.

Meagan Fitzsimmons

Great experience buying a used vehicle at Guelph Toyota... Patrick Matthews is awesome! I highly recommend buying new or used from him.

Kay Morby

The best service ever

Steph Ieropoli

I worked with Alex McMillan for about a year in order to find the right car. Alex was extremely patient throughout the entire process and understanding of what I was looking for. He never tried to push me into something that I did not want and went out of his way to inform me when cars that fit my profile came onto the lot. Working with Alex definitely made the process less stressful and ultimately ensured that I got the car that I wanted. Thanks Alex!

Tuong Truong

Wasn't planning on giving the reviews but at the end I had to. Just want to say thanks to Steve. I was very happy and satisfied. Steve always made sure everything done perfectly, even at the end before we drove away he got the car cleaned once more time to make sure it's perfectly spotless. Couldn't be happier.

Oliver Russier

Assistant manager came out to help "close" a deal. Only thing he tried to close is my wife by flirting with her. Ridiculous. Bought my car elsewhere

Irene Wolfe

They have an amazing team here.

Meagan L

Lauren made my transitions between cars seem easy. She is very personable and wants to make things as easy as possible. Thanks, Lauren! 5/5

Ellen Hillen

Happy with service so will likely buy next vehicle from them

Charles Myers

Very poor experience with this dealership. Inquired about a used vehicle and got a response after hours from Patrick (which was very nice) but then replied and heard nothing back. Followed up a day later and eventually got more info but after responding with a few questions I heard nothing back. Followed up 4 hours later and Patrick advised me the vehicle was sold to an appointment customer. I had inquired well ahead of the appointment customer and the dealer purposely held off on providing me info since it was easier to do a deal with the other customer. Was never informed that someone was coming in to see it and to secure it with a deposit etc. Very poor customer service and will never look to deal with this Toyota dealer again in future. Very sneaky and not transparent. Easy deal was a better deal l guess. Be aware of these tactics of you are considering dealing with them. Go to Toronto and buy from Brimell Toyota who will be fair, transparent and honest and provide you top notch customer service.

Tara Hargrave

We had a marvellous experience with Alex at Guelph Toyota. Not only was he informative friendly and kind, but after shopping around, we know he got us a great deal. At no point did we feel any pressure and Alex was in our corner the whole way.

Mona Feng

Great place to go buy a new vehicle! Chris is very professional and always considerate. He always think for me and explain everything in detail for me. He really helped a lot. I enjoy my experience in Guelph Toyota and hope everything continue :)

robmatta99

Had an all around great experience buying my used car from Guelph Toyota. Patrick and Steve were both amazing through the entire experience . I would highly recommend Guelph Toyota to anybody looking to buy a vehicle. Thx again guys. P.s luvin my Camaro ????????

Dilli S

receptionist is good but the sales agent are really bad . They will promise u many things and motivate u to buy the vehicle and won't fulfill any promises after the deal being finalized.

Andrew Finlay

Alex was swell. Friendly and knowledgable, he helped us get into a new car with a minimum of pain and hassle.

Alex Kostin

Avoid this dealership. I drove today to Guelph Toyota to grab some parts and hit huge pothole right in the middle of the their driveway. It was raining and I did not noticed it, but now I need new rim and tire balancing for my Corolla. I purchased this car from this dealership and this is another bad story. HOW dealership which sell about 150 cars a month could not afford to fix pot hole beside Guest parking. I can see only two reasons: either it is too expensive for them or they don't care about customers and their cars.

Prism Investigation

Just purchased a new car from Guelph Toyota. Worked with Alex McMillan one of their sales people. Alex was very knowledgeable regarding the new 2018 Camry line. He was very helpful and did not rush us when we visited the lot on three occasions. We did not feel pressured and he provided quick follow up calls with answers to some of our questions regarding delivery, financing etc. He was a pleasure to do business with. Also, had the opportunity to deal with the manager there regarding an issue I had with the hands free system in the new car (which as it turned out, was my cell phone and not any product related defect), he was considerate, patient, and made sure all worked out in the end. I will definitely return to this location for my next purchase, great bunch to do business with. Wayne

Omar M

One of the best customer service experiences I received from Jon Ewart throughout the lease term of my car. Jon is professional, friendly and most of all, sincere. You'll certainly appreciate the service he provides. He went above and beyond from the very first day I received the car to the very last day I had it returned. You'll never be disappointed to deal with Guelph Toyota, and specifically Mr. Ewart!

Ryan Sullivan

Great selection and friendly staff.

Cheryl Warner

Patrick always works hard to find a suitable used vehicle at the best price for those that we refer. Over the years, many "newcomers" to Canada have bought their first car from Guelph Toyota. Thank-you Patrick and Mike for making their first vehicle buying experience a good one.

Shane Fernandes

From the start of our car search to the post purchase Rand Mammo provided exceptional service. Her personal customer service is the best we have ever experienced ! I would like to thank her for her honesty, dedication and for going above and beyond!

Laura M

This my second vehicle from Guelph Toyota and as always, excellent customer service! The evening I had to fill out all of the paper work, my salesperson Rand, John, and Chris from Financial services all stayed well past closing time to ensure everything was completed and I was satisfied. On the day if delivery, my salesperson Rand came in on her day off to make sure everything went smooth!

Emlann

I would not recommend anyone go here. They promise all will be fixed and great until you sign the contract and then nothing but horrible service. Watch out for their bait and switch on warranties. They'll give you the pamphlets saying you are paying for a warranty that will get partially reimbursed if you don't use it, but change it on your contract to the Toyota program with no return. If you need to replace any major components on a vehicle within two years-you're better off keeping your money in your pocket and paying at the time- instead of paying interest on a loan when the money goes right into their pockets. Buyer beware.

Jennifer Heap

Phoned when a "check engine" light came on in our Toyota Corolla and was told they were booked for two weeks but could "squeeze us in" in eight days. Our recent experiences with the service department have been hit or miss.

Steve Kreller

Great service

Nick

Don't waste your time with Guelph Toyota in general, and with Rand Mammo in particular. Judging by her "performance", this dealership doesn't even deserve their current "barely clinging to 4.0" rating. I've initially made a test-drive appointment through toyota.ca, and almost immediately got a response from Rand. She said they've had a model I was interested in available for a test drive, and asked what time would work best for me. But this is where it all went downhill: First red flag: I had to follow up on my initial email, since Rand wasn't responding. Second red flag: Once she finally responded, she confirmed the date and time, but conveniently "forgot" to answer any of my questions about the price and wait-time for the vehicle I was interested in. Third red flag: The day of the appointment, I arrived on time and briefly saw Rand, but she quickly disappeared without even acknowledging my presence. Fourth red flag: half an hour later, she finally showed up, but didn't even bother to apologize for the delay. Fifth and final red flag: It turned out she didn't actually have the vehicle she said she had available for a test drive. After such a dismal first impression, I'm not sure if I want to buy anything from Toyota. And even if decide to buy a Toyota, I definitely won't be getting one from this dealership! P.S. It looks like the previous review was left by Rand, an employee of this dealership. I wonder how many other 5-star reviews were left by dealership employees and not actual customers.

Chase Hackwell

Great guys in the shop

Kent Wenzel

Our dealings with Patrick Matthews and Guelph Toyota were great. He was informed and showed the cars in a very caring considerate manner. Thanks Patrick

Lyric

We had a great experience purchasing a vehicle at Guelph Toyota with the help of Alex. He was great! Very straightforward and helpful and went out of his way to make sure we were getting exactly what we were looking for. We would recommend this dealership and Alex, in particular, to anyone looking to buy. Thanks!

Kegan Adams

I have bought multiple used vehicles from this dealership. They treat you very well. They go out of thier way to make sure your happy. The vehicles are Toyota certified and I will continue to purchase with confidence from here.

ID M

Over a year ago I bought my 2015 Toyota Corolla - used. This is a late review because I just didn't have the time to write it. Buying from here was the worst and most disappointing experience. When my car was delivered I had a chip on my bumper and a crack on my front lower grille. I inspected the car before I took delivery and these items were no where to be found. Of course the sales person told me it was already there. Anyways the sales person knew I was from Toronto. I had already sold my other car and I had no choice but to take it. The sales person said they would try to make it better but they never followed up. How can I drive the car back and leave it in Guelph while I have a job and family in Toronto? Of course I'm partially to blame. Why buy a car out of town? Well I had my reasons but more importantly I thought I was dealing with hard working honest people. I do business in Guelph and thought I would give this dealership a try since they had the car I wanted. However I have to get the lower grille replaced and the rear bumper repainted. To add insult to injury the sales person told me the crack on the lower grille as done on purpose as part of an inspection. I verified this with Toyota and other Corollas from the same model year and this was an utter lie. the sales person did EVERYTHING to make me accept the car the way it is. The sales person did say they would help me with the bumper at the end - put his arm around my shoulder - but NEVER followed up. Never offered a rental. How am I supposed to come all the way from Toronto and leave my car with them for a week? Pathetic. Basically I feel so burned its not funny. This dealership really let me down. Do not ever deal with this used car dealership. They are the vintage rip off used car dealer who just wants to take your money. They are crooks. It seems not everyone has had a bad experience but I've learned my lesson and will never deal with this dealership again. This dealership truly burned me around 2000 dollars. Do you think they'll ever compensate me? nope. If you don't believe me send me a message. I can prove to you everything I've discussed. This dealership is truly a disgrace. And I know the dealership will say this is a fraudulent review. I know what I experienced. I have the sales receipt and pictures to prove it.

Farheed Ahmed

Great service.

Sarah Wreford

Last night I had the “check engine” sign come on my car and I panicked. I live in Toronto and was in Guelph for an event. I called Guelph Toyota and Jim took my phone call. He was so kind and told me to stop by. When I got there he remembered me right away and Craig said he would run a diagnostic on my car. I was so sad because I thought I’d miss the event but Jim drove me to my actual event! When the event was done I went back to Toyota and Craig was so kind to me. He said he had fixed the issue and it was the best customer service of life. I know nothing about cars and was in such a crazy state when I came to Toyota. Both Jim and Craig were so kind which allowed me to stop worrying so much. Thank you Craig and Jim for being such kind people! You have no idea how high my anxiety was and you not only fixed my car but helped me to feel at ease. Highly recommend Guelph Toyota!!!!!!

Denis Corr

Amir was so helpful and friendly as we purchased a used car. Highly recommended!

Patricia Lake

GREAT Service .????

Dad M

Rating is for service. Department tried to dodge work that was clearly covered under warranty, then when pressed decided to 'fix' instead of replace the faulty parts. Same experience with another Toyota vehicle, complained several times about suspension noise while under warranty. First service after warranty expires - oh look you need $1,500 worth of suspension work, sorry we didn't notice this earlier and sorry you have no warranty coverage anymore. Promised to follow up with Toyota based on documented complaints, no response. That was last year. So cannot recommend this dealership for integrity because of my experiences. Customers should also note that the service advisors are paid in part by commission, so it is their job to upsell you on work you don't need done and is not required by the manufacturer. **Response to Dealer - I did follow up with your service advisor twice and he was not able to help with getting a response from Toyota. With respect to your alternative maintenance schedule which you refer to below, is that something that is posted clearly for your customers to see? Upsell examples that I have unwittingly agreed to on past and current vehicles are fuel injector cleaning and brake system flushes which were not in the Toyota recommendations, and I did not report having any problems with my injectors or brakes. The vehicle is a red 2017 Toyota Tacoma TRD Pro. Guessing it is the only Pro you were servicing as the mechanics were shouting "Pro!" to each other when they drove it into the repair area.

sri

We are extremely disappointed and feel cheated by Guelph Toyota. We finalized a RAV4 2020 model and when the sales person explained us the terms of conditions of financing, we told him that we wanted a 84 months contract. The sales person asked if we would like to do the payment bi-weekly instead of monthly. We asked him if there is going to be a difference in bi-weekly vs monthly payment. He confirmed that there wouldn't be any change in the total amount to be paid except for the frequency of payment, he mentioned that it would be easier to pay bi weekly similar to our salary frequency. We believed it. On the day of delivery, they have invoiced the car for 91 months instead for 84 months using their tricked bi-weekly calculation. They retained the $500 that we paid for booking despite the fault being theirs and we did ask about this point during our initial discussion. It is not about losing $500 dollars or a customer but is more about losing trust. We felt really bad because this was our first car booking in Canada and such a bad experience sentimentally.

Jacob Maziarz

60 dollars to replace a change holder clip on a car thats under warranty.

Sunil Tari

Quick and and polite servicing of my vehicle

Ben

Service staff here are great but they obviously have very greedy management. Using the pandemic as an excuse to cancel shuttle when you're located in the middle of nowhere is clearly opportunistic. So what, I have to pay for an taxi instead? Clearly that is not any safer for customers Edit: lowering to 1 star because company response makes no sense. I'm sure you're not paying your staff to not work, it just transfers the burden to lesser paid taxi and Uber drivers at the expense of your customers

Jack Guerreiro

Fantastic service great team.. Thank you again and see you all next year..

Steve Tran

Service before buying the car was good, questions and inquiries answered immediately. However once the car was purchased, questions and inquiries seemed to have been brushed off and they did not want to help. Had a few minor issues with the car, went to another Toyota to get it dealt with. Car came with 1 free oil change, would rather pay for the oil change than go back.

Ann Wang

Absolutely horrible service from both phone and car service. We have been driving a Toyota for over a decade and have had no such issues with their Aurora or Newmarket dealerships but the one at Guelph has given us very horrible service today. We came in around 2 PM today to get a paid maintenance inspection and was told that it would take around 2 hours to finish. After over 5 hours of very rude phone answering, they told us that they didn't have a driver to pick us up. Why would they not let us know that they didn't have a driver earlier? We could have gotten a friend to drive us to the dealership if they didn't keep saying they were still working on the car. Such horrible service!

Jasmine Yasa

Disappointed by this dealership again. Don't support this business what so ever. Went in for a simple oil change and got charged extra fees that have never encountered in any other dealership before. I have been servicing my car for nearly 6 years and he tells me others have been incorrectly charging me. If they can do this in a simple oil change imagine what nonsense they are charging when it comes to servicing your vehicle!! Never service or buy from these shady people!!

Lesley Lindsay

I just purchased my second vehicle from Guelph Toyota. I have had nothing but great service here! Alex was very patient with multiple test drives and appointments to help me choose my perfect vehicle. I love it!

Ian malcolm

My wife and I recently purchased a new Highlander from Guelph Toyota and the experience was incredible. Alex McMillan helped us through the entire process. We contacted Alex during the week regarding the specific vehicle that we would like to test drive and Alex let us know the best day to come in. Alex was upfront and honest about everything and he went out of his way to make sure that all of our needs or concerns were met. The entire process with Alex and the entire team at Guelph Toyota was smooth and seamless. If you are shopping for a new vehicle, I would not hesitate to contact Alex at Guelph Toyota. I am completely confident that you will have the same outstanding experience that my wife and I experienced. Thank you

Rob Venditti

I would like people to know what kind of service Toyota in Guelph is providing to their loyal customers. Yesterday I called and left a message. I did not receive a call back. Today I went to the dealership to get an oil change. I was there first thing and my experience was horrible. I showed up and they asked me what I was looking to do today. I said “ oil change” they asked me if I had an appointment. I said no because I have never made one due to their “ no appointments rule” they laughed and said it is tire season. I said ok then can I leave my car with you and get shuttled home. He said he wouldn’t give me a ride because it was just for an oil change. I said I would only need dropped off and I could find my way back on my own. He said where do you live. I said Elora ( 15 minute) drive. He said there is no way that was going to happen. I told him that it is faster to drive to my house as it would be to drive to the south end of Guelph. He laughed and kept mentioning that just for an oil change no. I said I am trying to get my car serviced at the dealership and this is the way you treat me. He explained to me again about tire season and that they are under renovations. I replied that it’s not the customers fault. How could I ever possibly go back here for anything. How could I ever tell friends and family to purchase a Toyota from this dealership. The funny part about this is that I work for Toyota in Cambridge. Very disappointed!! The only reason this post is getting one star is because it wouldn’t allow me to post this without pressing on the the star icons

Xavier Huang

I had been having very happy time with Guelph Toyota since I moved to Guelph 13 years ago until last year I went to there to repair my car. And last Monday I visited it again. I fell the service in Guelph Toyota is getting worse and worse and I am so disappointed. They don't care customers that much like before. On the other hand, they care how to make more money now. It had been a while before last year I sent my car to repair-Toyota really makes good cars. I had one hub bearing was making noise. Toyota replaced it and charged me part, labor with diagnosis fee. Before that time I had never been charged diagnosis fee if I did repair there, so I asked why. They told me they changed policy three years ago( Before that, every time I sent car to there I was always told they wouldn't charge diagnosis fee if I repaired the car there). OK, I didn't know they changed the policy. So I checked my repair history, found the bad hub bearing was just changed by them about 50000km ago (at about ODO 276,000km). They told me the bearing failed so quick because I use a aftermarket front strut. But I replaced the strut at ODO190000km, if the strut is the problem, why the original bearing could still last another 86000km? After half hour argument, they took the diagnosis fee and 15min labor fee away. Last Sunday my car couldn't start on parking. I checked and guessed the starter is gone. So I got a tow truck to tow my car to Guelph Toyota from Port Perry. They charged me $120 for diagnosis (what an easy money, any experienced maintenance can troubleshoot out in 10min). Totally I paid $700 to replace the starter( I am sure I can do it by myself for $200 if I didn't need the car in rush). I went to the car and started up, the engine light and VSC light was on. I went back to see the service and was told I have to pay $90 to check why the engine lights are on. They sail maybe the tow truck did some thing wrong. I dropped the key then took shuttle home. On the way home I googled and found it could be an easy fix. So I went back Toyota to take my car away. They told me they already reset the engine lights. I drove my car away. Not too bad, they didn't ask me to pay anything. I am a Millwright and Electrician with almost 30 years experience. Now I am looking for a Toyota Camry as my family's spare car. Yes, I still trust Toyota's car. So if any one of my cars gets break down, I can repair by myself to save the expensive cost on Toyota dealer, especially the unreasonable diagnosis fee. I gave tow starts because I hope the Guelph Toyota which I am familiar will come back in the future!

kate anderson-bernier

My husband and I recently bought a Prius from Guelph Toyota. I don't usually write reviews but I felt compelled to write one this time as the service we received from Alex McMillan was exceptional. There was no hard selling or flashy sales tactics on his part. He took his time with us, listened to what our needs were and shared his knowledge - which was extensive. He was very personable and professional. It was a real pleasure dealing with him.

Daniel Gallegos

Our first time buying a new car. The WHOLE team at Guelph Toyota were helpful! Patrick was amazing! He was patient and informative... I HIGHLY recommend this dealership! Thanks Team for a quick experience, a pressure free experience, and a helpful experience! If you're not sure if you should go there...Just go there and experience it for yourself, I'm confident that you'll have a pleasurable experience for yourself:)

Ron Thompson

Great service and staff. Can be hard to reach by phone though. Other than that, a good experience.

Kathy Davey

Always the best experience

Mark Anthony Panerio

I highly recommend this dealership. I am originally from Amherstburg and I was dropping off my sister in law in Guelph and unfortunately I got a flat tire and was irreplaceable. I went here and they were a big help especially to Marty Mathews who made a way to get me this one new tires for replacement coz I hd to drive a 3-4 hr back home. This is what I call a good customer service. I give a five star for this man Marty.

Amanda Armstrong

Patrick Mathews was my dealer and it was a great experience working with him and the rest of the employees at Guelph Toyota. They were all very welcoming, accommodating and extremely helpful and friendly over the phone, email, and in person! It was a great experience working with everyone in purchasing my first vehicle!

tung the

Fantastic service

Carlos Antonio

Toyota dealer went there to buy some oil filter and look at the new Toyota's I have two corollas 2012 and 2017 just love it if you drive a toyota you know how happy you are,Toyota is a Toyota.....

Christina D

Friendly staff and timely service

Alex Wells (Wellznation)

Lukas helped me purchase my very first brand new car. What an amazing experience. Courteous, friendly, helpful, and knowledgeable. I am from Hamilton and will be coming to the Guelph dealer for all of my future purchases. Fantastic experience I will not forget.

Annette Johnson

What a wonderful and enjoyable experience, thanks to Marilyn Palmer. Right rom the beginning, she took the time to explain the process (I was returning a lease to another dealership), she helped me with all of the paperwork, she came and picked me up at the dealership ( on her day off) and drove me to Toyota where she put on my plates in blizzard like conditions, then sat in the car with me explaining all of the safety and entertainment functions. Oh yes, the tank was full! I even received a post-lease phone call to say thank you. I had always been a Toyota client except for this one previous lease and I will never leave Toyota again because of the quality and reliability of the vehicles but also because of the polite, efficient, honest and fun staff. Thanks Marilyn!

Ken Voisin

Great job

Virginia Garcia

We just bought a higlander and Patrick Mathews was very helpful. He took the time to explain everything about our higlander. We love our new purchase

Ryan Simons

I would just like to thank the staff of Guelph Toyota for a wonderful experience purchasing my preowned Corolla. Alex Mcmillan helped us through the process and I would highly recommend his assistance. He was knowledgable throughout the process but not pushy. Thanks Alex McMillan and the staff of Guelph Toyota.

Geoff Wiseman

Tom at Guelph Toyota was a great salesman. He answered all our questions without being pushy and let us make our own conclusions. He offered helpful advice and knowledge from his own first hand experience with Sienna's and helped us get a good deal. I would definetely recommend working with him and Guelph Toyota to find your next car.

Hamza Jamal

The service centre at Guelph Toyota is awesome. They were beyond accomidating and helpful. Steven particularly was awesome and very dilligent in taking care of us, I know he said he was newer to the team but he was on the ball! The shuttle service is also a life saver!

Debu Mukharji

Thanks for the excellent service.

Corey Morrison

The service and sales staff of Guelph Toyota are willing to work to get your business. On one occasion I forgot a garage door opener in my trade-in. The salesman drove to my home in Woodstock to drop it off for me. I once had to replace my tail light and the service staff drove to my work to replace it. They care about selling great cars and they want to see you back. For me it's always been worth the drive to deal with people I trust.

Dennis King

My name is Darlene Canning & I went to Guelph Toyota with my brother & met Patrick...I was looking for a sporty kinda car, but needed something with a little space for my Grandkids car seats...Patrick took me to look at the Scion TC...I took it for a test drive and Loved it :) we did the necessary paperwork & I left. Went back on my 50th Birthday to pick up my car...as I was sitting with Patrick to sign the final papers, the lights went out & Patrick went out to the back to see what was happening...he came back with the office staff & they had a birthday cake for me & sang Happy Birthday to me...I will never forget this experience of buying my first car on my own...They were the BEST & I have spread the word of how Customer Oriented Guelph Toyota is...especially my salesman..Patrick :) I will be back again. I will NEVER FORGET my 50th Birthday :) and the SPECIAL people at Guelph Toyota that helped make it so Special. U are ALL the Best :)

kurt wreford

Just bought a brand new 2018 Toyota Corolla Blue and I would like to thank Jon Ewart and Chris Bryans for their professionalism and hard work to get me the deal and vehicle of my dreams. Thank you to the entire Guelph Toyota team for a wonderful experience and I look forward to servicing with you in the future.

Frank D'Ambrosi

I purchased a 2017 Toyota Tacoma Ltd. used from Guelph Toyota in August of this year. I had been looking for a used 2016 but was unable to find one that I felt comfortable in buying. I am from Toronto and had looked at all the dealerships here with no such luck. I called Guelph Toyota and spoke with TOM JOHNSON about this Tacoma that was for sale on their lot. Tom was very informative and answered all my questions about the truck. I went to road test the truck and Tom showed me all the bells and whistles on the truck. I decided to buy the truck and the experience was unlike what I have experienced with other dealerships in Toronto, Tom was not pushy and made me feel very comfortable with my purchase.I am very happy with this truck and with the experience at Guelph Toyota. I just finished having my truck serviced at Guelph Toyota and I was looked after by Kyle Goncalves , all I can say is that I was treated very well by Kyle . My truck needed to stay for two more days to fix a problem, so they took care of me with a vehicle to get me home to Toronto and I am very pleased with the attention and service that I received there from Kyle and their service dept. I highly recommend this dealership and I would have no problem going back to purchase another vehicle from TOM JOHNSON .

Don-Chris Martin

Went to Toyota Guelph and spoke with Alex... An incredible young man who made us feel right at home. Did not try to push a high priced vehicle on us. Alex took the time to listen to what we were looking for and was extremely polite and genuinely cared about what we wanted. When we picked up the vehicle that we purchased the was a BIG RED BOW on it... Just that little thing that went above and beyond was an AMAZING feeling. Made us feel like we were more than just another customer.. actually made us feel special and that we mattered. Alex you are a star and I will defiantly tell anyone that we know that is looking for a car to go see you at Toyota!! Thanks again for everything that you have done for us :) Will look forward to dealing with you again!!!

nguyen vuong

I highly recommend not only Steve McInnes but also Guelph Toyota for a new vehicle. Quick and best service.

Sandra Bunsch

The best service. I love Toyota cars.

Gail Patchett

Convenience and accommodating. Takes care of my SUV and let me know when routine maintenance is required so I don't have to keep track.

Franklin Webster

Extremely slow service

richard rivet

Best place to buy a car, staff will go out of their way

heng kang

Waited 1 hour for a shuttle

requiemfox

Awsome!

Susan Breen

Got the information I needed for a part that was ordered. Sales staff is very friendly and helpful.

Laura T

We visited Guelph Toyota on October 20th and were served by a wonderful salesman named Tahmid Sayed. Although new to the industry, Tahmid was very knowledgeable on his products. He remained ultra polite and friendly throughout the discussions and we were very impressed with him. While we ended up buying a different brand of vehicle elsewhere, if I choose to buy a Toyota in the future I'll be sure to contact Tahmid first!

Elaine Scott

Not impressed. Had an appointment to switch out tires but when my husband arrived he was told they were behind schedule??? How does that happen when you have an appointment? After 2 1/2 hours we hadn’t heard anything so called for status. Apparently the car was ready but nobody bothered to call us. When I called I was told they don’t do appointments but rather “drop off” times. Sounds to me like this is just an excuse that allows them to schedule customers however they want. I will not take my car here again. I’ll find a mechanic that schedules and keeps appointments and cares about the customer.

Mike Ardakani

They have polite crews and good service .Their shuttle services helped me a lot

Christina Marie Hollis

The service department here is absolutely horrible. My husband and I cringe every single time we have to bring the car in for maintenance. Seems as though they’re always trying to suck money out of us. I’ve had corollas all my life and my mother has too. I’ve always kept up with the general maintenance and never had problems with them. So you can imagine why I don’t want to shuffle out a couple hundred dollars almost every other time for “dealer recommended” services that quite frankly it does not need. And every time I reject those services I’m treated worse. The car is 4 years old and my husband paid for an extended warranty on it. It’s making a small noise when I got over bumps so we asked for it to be looked at it. The guys straight up assumed it was something in the suspension and was very quick to tell us it wasn’t covered without even knowing what was wrong. Also told us he couldn’t even look at the car without charging us $120. You’re kidding right? I’ve NEVER in my life heard of a mechanic charging (especially not $120) just to tell you what’s wrong. We bought the car at the Orangeville dealership and they always treated us like Kings. Then we moved to Guelph and unfortunately this dealership treats us like just someone else to suck money out of. I’ll take my car to Andy’s Auto (who I used to take an older car of ours to before we got rid of it) who GENUINELY care about their customers and would never treat us like this.

Chris Ward

Had a great experience purchasing parts for my matrix, dealt with Adam Farva in particular, he was very helpful. 10/10 experience would recommend the Farva.

Maryam Kharrazi

Unfortunately there is lack of responsibility from management to employees! No care about customer satisfaction. Just pushing to sell the product and then no service. Brand new CHR with issue in radio system and nobody care about it. 5 times visit and no timing for fixing the problem! No call back! Never recommend Toyota and their product in Guelph. MY STAR FOR THEM ZERO. I AM SORRY FOR MANAGER!!

Steve Bryant

If you are shopping for a car I suggest you read this review, ask around and look around before spending your dollars here. Toyota builds exceptional vehicles readily availble at several locations nearby, however the service depatment in this dealership falls far below the Toyota Standard. Poorly run and poorly kept. Earlier this week, due to meetings in the area, I booked a Wheel Alignment Inspection at 8:00 a.m., Friday (Today). I confirmed I wanted only a basic inspection as a precaution since installing new tires and wheels last weekend. When I pulled in early, at 7:50a.m., I asked to confirm the timing since I had a morning meeting to make after 9:30 and a conference call at noon.The service advisor was very indifferent and told me "all appointments" were "dropoffs" and it would be at least 1.5-2 hours from whenever the service staff arrived and got started. I had started my day at 5:00 am to be sure to be at the dealership early and was not pleased. I asked to speak to the service manager...but he was not due in until 9 and when I asked for the service manager's card, the service advisor said he had no idea where the cards were nor why appointments were handled this way frequently.The service manager's office desk was so scattered with paper the cards were nearly out of sight. I went to the parts counter and asked for the owner's name and card and to speak to him if he? was in. The parts person had no idea of the owner's name... (at which point I left,) nor did reception when I called back 10 minutes later to figure out what happened with my pre -booked appointment. ..It turns out my 8 a.m.appointment was written in for late morning...I left my name, confirmed my number and asked for a call back from the service manager. That was 12 plus hours ago... Clearly customer service is not a concern. I have call display on my cell phone. No Response...If a dealership doesn't respect your time, pick up the phone. Plenty of other Toyota dealers nearby will offer a higher level of service and professionalism and actually work to earn your business and deliver a new vehicle to your door for no extra charge. I have 2 Toyotas and 1 Lexus at present and have driven Toyota since 1977, currently driving Toyota/Lexus vehicles 8, 9 and10...but I won't be replacing any here... I find it strange that someone would rech out on line, but not attempt to reach me by phone when I left my number with several people a week ago...That said, the service manager called me this morning and has invited me back to help resolve my concerns. I will update thoroughly here once that meeting has taken place.

Samantha Blackburn

Patrick in sales was fantastic in helping me purchase my PriusC. He was professional and maintained perfect social distance and PPE. As a registered nurse, during COVID-19, I thought buying a car would be difficult and complicated but Patrick streamlined the process for me and it is so greatly appreciated!

Libbi Pletch

Great staff! I called ahead and Patrick had a few options waiting for me. Exactly what I asked for. By far my best car buying experience.

Vivian Patterson

I purchased a used Toyota Yaris from Patrick Matthews at Guelph Toyota/Scion in November. Great service, fair price, good trade-in value on my previous vehicle, and flexible financing options. He understood what I was looking for and contacted me when an appropriate vehicle was found, without being pushy. Strongly recommended.

Sadiq Rehman

Best toyota parts department to deal with. Chris and his staff always do an excellent job.

Silvia Marsetti

I purchased a 2014 Rav 4 a week ago and I am very pleased with the vehicle and the features it has . Alex McMillan who assisted me with my purchase was very courteous, helpful and diligent in finding the type of vehicle I needed. The day I picked up the vehicle Alex had spent the extra time to explain and show how everything works in the vehicle. Alex followed up further on the third day and inquired if I had further questions about the vehicle and how he could help. This is my first purchase on a Toyota vehicle and customer service was impressionable. Thanks !

Julius Gerongay

Bad store

BARRY MACGREGOR

Friendly staff

john robertson

My wife and I recently purchased a used Tacoma from Guelph Toyota. The salesperson, Jamie, was very helpful. All our questions were answered, no pressure. We feel very comfortable with our purchase. Chris in financial services was thorough in his explanations of the financing and again no pressure. Will deal at Guelph Toyota again

Jonathan Kelso

Tried to get a dealership quotation for purchase of a vehicle in 2-3 months time. Received one email response asking questions which I answered back via email. Never received a further response. Waited 8 days and emailed the person saying I had not heard back, still no response for my request for a quote. I have now reached out to a different dealer and will give them the sale when the time comes, not Guelph Toyota. Will also have the vehicle serviced at that dealership, not Guelph. I'm not surprised that of the 4 Toyota dealerships in this area, the Guelph location has the poorest google rating.

Steve Oakman

Very HAPPY with Patrick Matthews He went above and beyond to accommodate Steve and I Thank you for hiring such a wonderful young man There was no pressure only we felt very comfortable and at ease. Finances with Eric was a lovely treat too. Thank you for making our experiences so pleasurable. The two staff members qe dealt with are definitely an asset to your company Thank you for making our car purchasing experience a pleasurable one Also say hi to Tyler and Dell.

Derek Nikoi

Great!

Kribin Naidu

Just purchased my first ever brand new car @ Guelph Toyota. Overall, I had a very pleasant experience. My salesman, Lukas O’Rourke deserves a special mention. He was friendly and extremely helpful. His product knowledge was amazing. He was meticulous about taking the time to explain everything clearly, at various stages of the sale. Lukas also negotiated a price that I was happy with. Nick, the finance manager was also very helpful. Highly recommended!

Chris Baum

Was looking into buying a Toyota Tacoma from here. After asking the saleswoman about pricing she stated all prices are listed on the site. Without knowing anything about me she told me I should look for vehicles "more affordable". Not a good feeling to get belittled when you're willing to purchase a vehicle

Paul Apsitis

Absolutely disappointed again with the service, specifically the current service manager, did not listen to my concerns, just proceeded to tell me what a great favour he did by doing my recall in such a timely manner, didn't initially tell me it would be up to 4 hrs , then didn't tell me when I booked the appointment in person that they have no shuttle service due to Covid still, yet when you call the message while you wait on the phone tells you they do, spent money on a ride to South end of Guelph to get a call in a hour and 15 min. to tell me I can come right back as they are done, great communication Sherlock.

Rowena Mitchell

I just recently purchased a 2021 CH-R XLE Premium at this location; it was my first time purchasing a Toyota. I love the appearance of this vehicle and the car was an eye catcher. I love the way it runs and all the special safety features, also my sales advisor, Rand Mammo, was very helpful and knowledgeable; and most especially very patient. I would recommend to come and check out this Guelph Toyota location.

Shawn Balsor

Their staff was very friendly and I found that I was treated the best here compared to other dealerships I had gone to. Alex helped me a ton, was extremely patient and didn't give me the usual salesman attitude I was starting to dread after going to several other dealers. He even gave me his personal phone number and answered questions I had after hours on several occasions. I would recommend talking to Alex if you go here although the rest of the staff seemed friendly and aswell.

Dale Moody

Absolutely horrible experience. We came in to get our brakes fixed, they said it would be “4-6” hours. At almost 7 hours I asked what was taking so long and they said they didn’t have the correct parts and it would be at least another hour for them to put everything back together. In total this will take them 8 HOURS TO FINISH OUR BREAKS!!! We will never return, the staff here need lessons on customer service and professionalism.

Kuganesan Veluppillai

Good

Marlene D

Pat was very informative and professional to deal with.

dalton blancher

I took My 1998 Lexus Ls 400 custom VIP build into the toyota drive in service centre yesterday, I was promptly greeted by Kyle Goncalves as well as the young man that topped up my coolant I just stopped by for engine coolant top up, the staff and Kyle couldn't have been more helpful. As a sales rep in the business I was absolutely amazed at the level of service I received for such a small task thank you Guelph Toyota!!!!!!!

Ellis Wood (Ellis wood)

I had a wonderful experience purchasing my new Rav4 from Guelph Toyota. Rand is amazing and makes the process really smooth. She went above and beyond to help me with purchase. I will highly recommend Guelph Toyota and asking to for Rand.

A Dude

I like it.

Elizabeth Thompson

I went to Guelph Toyota for some recalls on my Rav4. I dealt with Joel in the service department. very friendly and knowledgeable. Got a ride to and from work. no hassle. I have continued to get all of my routine maintenance there, as I had such a positive experience. I highly recommend Guelph Toyota service department.

علي الباوي

their service unprofessional, they change engine oil without checking the mileage of car and they charge me for checking, the oil still works for 4000 km. my advice to choose another branch or any garage better than wasting your money

Armin Adineh

We have had very bad experiences with Toyota product and services. We recently leased a 2019 CHR. From day one the radio did not work properly. To convince them this brand new car doesn't work properly we visit them 4-5 times. Finally when they agree to change the radio, there is no timeline for service! I never suggest them! Zero star.

Erin Faber

What a great experience! Patrick Matthews was fantastic from beginning to end! After my last experience with my previous vehicle at another dealership I was hesitant to jump back in with a purchase. Patrick renewed my faith in the process. I felt no pressure or rush to purchase. He was extremely knowledgeable and went out of his way to ensure every detail was explained and the quick turnaround time was met! The entire staff from finance to detailing to the courtesy shuttle was welcoming which lead to a fantastic experience on my first Toyota purchase!

Alicia Gorman

I recently bought my first used (new to me) car from guelph toyota. From the minute Alex McMillian approached my mom and I on the lot he was respectful and more than willing to work with me to get the pricing that fit in my budget. I never felt pressured to make a purchase and was given then time to think when we needed. This was definitely not the idea is had in my head when purchasing. Throughout the entire process start to finish guelph toyota was easy, no hassle process. Alex has gone above and beyond to make sure everything is taken care of and all ,your questions are answered. I would highly recommend Alex and guelph toyota to anyone looking to purchase a car.

Ernesto Lamb

Great customer service and professional staff members.

Jon Goodman

Prices on certain basic services are reasonable. This seems to be a ploy to suck you in to the dealership so they can lie to you, up sell and generally act like sleazy con artists. Perfectly fit the stereotype which makes people wary of dealership service centres. They don't always honour warranty items despite telling you they will over the phone. Have also been told I must change brakes immediately when in fact there were many months oft break pads left. Have been told my air filter is old and needs changing despite my having changed it a week prior to coming in for service. Ask this said, they have a lovely service bay and present a clean and professional seeming environment. Simple shuttle service to and from your home if necessary.

Laura Brown

I've had my 2017 Toyota Corolla for almost 3 years now. I drive a lot for work and was looking for something reliable, no complaints on the vehicle! Just had unfortunate luck over the weekend with a flat (punctured) tire. I always get my car serviced at Guelph Toyota and Don Lemieux has been my service point of contact. Don was understanding, compassionate and truly caring towards my recent bad luck. He carefully reviewed my options and supported what was best for me in the end. He made an unfortunate situation a little bit better, and I feel comfort knowing he makes decisions with my best interest at the forefront. I absolutely recommend Don as he's been a pleasure over the past few years, I would give more than 5 stars if I could!

Dustin Martin

Didn't buy a car, by used car department staff were very helpful. Followed up with leads I might be interested in, but didn't find them pushy.

Ryan Byrne

Bought a 2016 Toyota RAV4 here in late September. Worked with Moe and Pat and had a straightforward and pleasant experience. No bs, no tricks, just a fair price for a quality vehicle. It’s an expensive market out there but I feel confident I got a good price for my vehicle. Also returned 1 month later due to a dead headlight and they replaced it at no cost. Would recommend, ask for Moe!

Michelle Henry

Picked up my new (used) car today, Patrick was super helpful and everyone was very friendly. Patrick even dealt with a small issue installing my snow tires before I was even aware of it which was so nice to not have to deal with.

ST Oh

Our old Toyota car made squeaking noise when the engine starts after replacing some parts at Guelph Toyota. After contacting Guelph Toyota, they decided to look at the issues after replacing belts and other accessories with no charge. We hope that the car is fixed for now. Anyhow, we are satisfied with the service they offer.

Najeebullah Durrani

The staff members are very nice and respectful, i liked it

Sharon Rodriguez

I would like to express my appreciation for the superb service that Alex McMillan provided as I navigated the purchase of my 2013 Rav4 at the end of September 2016. He paid attention to the list of criteria I provided. He acknowledged that I had done my research and treated me with utmost sincerity. He was able to quickly offer a solution to encourage & finalize the purchase. I never felt that I was being pressured. He was extremely polite, knowledgeable and honest. He even followed up after a few days to see how everything was going with my car. Superb customer service from someone so young is rare and I believe he is exceptional! thanks Alex!!

Liam St Hilaire

I bought my first car with Guelph Toyota and I could not have had a better experience. Patrick Matthews was the salesman and he was very professional, kind, and helpful throughout the entire process. I gave him specifications as to what kind of car I was looking for and if anything came in matching that description, he would let me know in less than 24 hours. He made the whole process very stress-free and I would 100% recommend Guelph Toyota.

Victor 169ssr

Toyota Guelph , one of the worst car dealer on this planet! - Never buy a vehicle from this dealer. When you decide not to buy from this dealer after a discussion they, including the manger there, will even speak coarse language . Secondly, when you own a car with issues for repair, they rape you and charge you unreasonable fees. What a lousy dealer!!! Shame on you!!!

Justin Korga

I have purchased 3 cars now from the Toyota pre owned vehicle shop in Guelph on Woodland road. Every time, I get the car I am looking for and no decision or vehicle was forced on me. Patrick will give you a hand with any vehicle you’re looking for and be very accommodating. Nick was awesome as well and helped me with all the financing options to purchase the vehicle!

Paul Shufelt

Very pleased with service and information on vehicle purchases. Bought two vehicles, pleased with both. Quality attention, awesome service, will deal with this dealership again!

B Bkhn

Visited the place to look for used Toyota vehicles and the sales agent attitude towards the customer is not good. I don't want to visit the place again.

Joe

We HATE car shopping. Everything about it is a terrible experience made worse by some pushy salesman constantly spewing some lie or twisting the truth. BUT, Matt was amazing!!! This is the only time I've been to a dealership and didn't want to kill someone. He was super helpful, and amazingly easy to work with. Knowledgeable and just a treat to talk with. Great job Matt!

Jay S Lefler

A bit dirty on the passenger door and key fob. Didn't shine the tires. But, not bad.