Reviews of Guelph Nissan (Car Concessionaire)

Larry P

I was looking for a new (used) vehicle for myself. Had an appointment made with Kyle at 11am he was ready and waiting for us. He knew the vehicle I was looking at, and had it all ready for a test drive and all paperwork regarding the vehicle ready to review. He was very organized and a pleasure to make a deal with...I highly recommend that if you are looking for a vehicle, make a sure you deal with Kyle. Great job Kyle and thanks for making the deal smooth and easy!

MonsterOFTR

Sales rep Elain wanted to buy my truck but after I reached 60,000km she said it was to many miles and backed out of the deal last minute leaving me to cancel a deal on another vehicle. They tried to push me to buy a Nissan Versa that was in two wrecks and wouldn't budge on price said that's their policy. Avoid the games, not worth the hassel and headaches.

Ann-Marie Koumettou

After reading the innumerous negative reviews about this dealership, I was extremely hesitant to purchase a used vehicle. I extensively researched the Nissan Altima coupe that I wanted and this dealership offered the best value on this model. So when I met with Arif Bijabhai, one of the used car salesmen; he had a reluctant and skeptical customer to work with. From the moment I met him, he was nothing but professional, patient and understanding of my specific needs. I spent days questioning the condition of the vehicle to ensure I wasn't being sold a car in poor condition, despite the car proof having a clean history. I was also able to take the car to an independent mechanic who confirmed the car was in great condition. The car still runs perfectly. I'm not sure about other staff, but Arif was excellent. Many negative reviews I read focused on post sales service particularly claims that the warranty wasn't upheld. I haven't had any issues, covered under warranty or otherwise. If you are worried about claiming warranty here, they do allow you to pick any other Nissan dealership as your home dealership (which I did since I live in Toronto anyway). Do your research, take a used car to your own mechanic, but if you find the car you want at this location, don't let these reviews dictate your decision because my experience was nothing but great. To be certain you are in good hands when buying a used car, talk to Arif!!

TOBIAS

I had my car serviced at Guelph Nissan recently and I couldn't be more happy with the whole experience! Debbie was very helpful in keeping me updated as well as doing her best to keep the cost to a minimum. The shuttle service is an incredible specimen of customer service. Shawn, the shuttle driver, drove me to and from work (while my car was being worked on) with excellent timing, and he is a great conversationalist. My new car battery works like a charm and my sound system works again (I had blown a fuse whilst boosting my car incorrectly). I will definitely be returning to Guelph Nissan for any future issues.

Jeff Bain

Nice large showroom and very large selection of used cars. Staff is friendly.

Golam Shaharior

Post purchase customer service is very poor. You can't get any work done once you have signed the sale purchase agreement. Since customer rotation is not as frequent as it is with other comodities, most likely this dealership beleives that no one is going to buy a car every month, people needing a car will anyway come, so why bother wasting time on existing clients?! It is very hard to talk to any staff, get them return email or phone calls once you are a existing client. I have been dealing with this dealiership since 2011 and customer service has not improved even after the take over by new management. My biggest mistake....so far.... I have purchased 2 cars from this dealership and have signed as co-signer for a lease for my sister. My sister is capable of taking the lease on her own now and hence she has put an credit application. I have been pursuing them to know the status of the credit application which I am aware doesn't take more than 2 to 3 business day, but after 10 days I am still waiting to hear from them. I have visited the dealership apart from making phone calls and emails. The sales guy wants to sell a new car paying penalty on the lease and so does every other staffs I guess. I am not mentioning any names yet as I beleive they are doing their job according to what they are told by the management. It is so frustrating that Nissan Canada do not take any responsibility for Nissan Clients rather directs them towards the dealership. And I feel helpless as they dealership is easily ignoring existing clients like me. So please new customers be aware!.....think well before you sign the purchase sale agreement, once you are out of the dealrship door with your new car, they will not recognize you next time you step in to that door.

John Miller

Service was great. They have put a warranty order in to fix parts I didn't think they would. The shuttle was timely, and all staff was friendly

Tanya Morrell

"Ryan Mercer @ Guelph Infinity...knowledgeable beyond compare, great sales guy".. I wrote a review a while back but upon viewing it, I'd like to make some changes. I had concerns about my car that I purchased July 21,2016. When we test drove the car, my husband felt there was sticking/grinding with the brakes...After a discussion with one of the loud Sales Managers (Main Building)-they were fixed by the kind Automotive Manager's Team. When we reviewed the last documents with Monica prior to signing off on it, the documents said that the brakes needed to be looked at and a "Safety" given, which was then completed after the discussion with the Not so Kind Sales Manager. We weren't told that an extra charge of $100 would be our responsibility when we purchased the Extra Warranty...Until After, the car deal was typed up-disappointing. The Best Part of the purchase of my beautiful Q60, was the most pleasant and knowledge savvy Ryan Mercer, and the Very Kind Automotive Manager! They may want to rethink the Hot Head Manager in the Main Building who is heard yelling either at staff or customers in his office, belittling staff by following them around and asking what they are up too, when clearly the sales staff were hard at work racing around to please potential and new customers.

Brian Munday

Going to have to edit my last review since I can't seem to add a new one. There is a huge difference between sales and service at this dealership. Sales if very good...service is very bad. For some reason I keep giving them another chance, since I live in Guelph, but it seems to just be another chance to disappoint. My last service I went into thier express lube, told me it would be about 40 minutes, I was there there for three hours! And they did not reset my maintenance intervals on my vehicle. Now this is not difficult, but come on guys. Every time I am there you give me a reason not to come back. Service is NOT their strong suit. Now I am done, they lost two vehicle sales, and my service on those vehicles. Greg Vann Nissan in Cambridge is way better,. So this is not a negative against all Nissan dealers, just this one

Kyle Mills

Quick easy place to do business. Mr Sharma and his videos he makes for you is a genius idea, keep up the good work. So far so good, thanks Mark

Nas Shorts

Great place to shop for Nissan

Kurosh Fazaei

Nice helping people, Sam, Jenn and Jose

Jon MacBeth

The worst customer service. The people at parts and service are always extremely rude. The vehicles manufacturer warranty means nothing to them. I will never buy another Nissan ever again. Nothing but problems with my 2016 Altima 2.5. don't even bother trying to take it in. They will tell you that the problems your having aren't really problems. A 3 second lag in acceleration (every so often untill I restart the car) is not only a problem but is dangerous. Powertrain is part of the warranty. Just wasteing my breath .

Annelise Johnston

I recently purchased a car from Levi, he is very helpful, patient, and knowledgeable. Levi and Christine were a delight to work with.

Leli F

Friendly, informative, knowledgable, professional

Pierre Ouellette

We were very satisfied with the EXELLANT service of Luis and Nancy.

Kathleen Fortier

I feel like they constantly try to up sell services not required at the garage part and was ignored until I said I was looking at purchasing a new vehicle in the show room..... will be buying a new nissan but not from this location

Bryon Ciancio

Probably the worst garage and service that I have ever seen. My son's car sat in the parking lot for 2 weeks because they said that they couldn't get parts. They also quoted a price of $1200 to get it fixed. Finally I drove to Guelph and had the car taken to my mechanic in Niagara Falls. 2 days later I picked it up all fixed up for a grand total of $168. I hope that someday, someone doesn't try to RIP off any of the children of the people who work here. Never again I would like to thank Mrs Dunbar the service manager for reaching out to me. I received a phone call from her this afternoon and she has apologized to myself and my son. She has also offered financial compensation to my son for the mixup. Thank you Debbie.

Gladiator's Zone

As a new immigrant to Canada, who is planning to buy a car. i wasn't sure what i am looking for until i visited Guelph Nissan. I must confess i looked around lots of cars and various dealers. However, My quest for the perfect car came to an end, when i met Steve Bannon. He understood my requirement well and gave me an array of suggestions. We worked almost for an hour before we zeroed on Nissan Sentra. Steve had a through knowledge of the products he sells and was able to answer all the questions which were in my mind. Took a test drive and i fell in love with the car. In a span of 5 days the sale is done and viola i enjoying every bit of driving my Nissan Sentra. Thanks Steve for all your help and guidance. I would highly recommended Guelph Nissan and Steve Bannon. Cheers. --- Sadiq.

Rob Hundt

I have to say that Jill was OUTSTANDING! With having a daughter looking to purchase her first new car. She felt overwhelmed and nervous, as being a young girl, looking for someone that would respect her and not try to "pull the wool over her eyes" Jill took the time to really understand what my daughter was looking for. Not once did she pressure my daughter into something she did not want or need. She was patient, very kind and really looked after her. Even with the paperwork and options, Jill deserves more than 5 stars! My daughter is so happy with her Nissan Kicks and knows that she will be back to see Jill and send any of her friends to see her. Thank you Jill for everything! My daughter's experience with Guelph Nissan was everything a Father could ask for when my little girl wanted to get her first car. (with no real help from me!)

Black “NounSoriya8383” Vortex

This dealer is far from dishonest, I bought a used car there about 2 years ago. First this Glenn guy told me that the car never had any accident, but silly me after singing the paper I found out that there was an accident. The ads on there site made a typo by missed name the car model higher than what it was. Nevertheless it was my first car and didn't want to miss the start date for my new job so I bought it. After I bought the car I found out that the tires were suppose to be brand new as the ads online said but it weren't, so I had to prove it to them and then they gave me 4 news tires. When I bought the car they had this deal that suppose to give my car 5 years of $9.99 oil change, but after 2 oil change they said they got a new owner and no longer offer this service. Before I bought the car they agreed that I would pay interest on my car at a rate of 6.7% but after later on it was 6.79%, the different in term of dollars was over $200 for the life of a contract. As for now my car horn stopped working for now reason and the horn is on the side where the impact was. BEAWAR GUYS.

Adam Dunn

Recently helped my sister buy a newer car and she really liked the Nissan Qashqai's so we shopped around for a pre-owned one at MANY different dealerships. We ended up speaking to Jill Gillard at Guelph Nissan and not only was she super knowledgeable and compassionate to my sister's overall needs but she was extremely patient and never pushed us once. She always followed up with us to suggest other Qashqai's that she just got in and made sure we had no unaswered questions. My sister is now driving a 2018 Nissan Qashqai, the car of her dreams! Thank you Jill Gillard!!! - Adam D.

Joanne Meggs

Just bought my first car from the Nissan team Great service and friendly faces, my car looks great inside and out! Thank you Nissan team!!

Nikhil

Very disappointed with the visit to Guelph Nissan. One of the worst car buying experience I ever had. While the dealership looks good, it was the most unorganized dealership. No motivation to help and sell car. No wonder they are ranked 51st out of 62 Nissan dealerships in Ontario. I was interested in Nissan Rogue that was posted on their website and autotrader. I called and Confirmed the appointment and the price that was posted, only to find out after driving hour and half that the price posted is not the real price. Instead, it was over 3k more than the posted price.....What a joke!! The salesperson that we had an appointment with didn't want to be bothered, and after wasting half an hour, somebody else came to help us. Wasted our full evening...I declined the offer that they were giving, which was more than any other Nissan dealerships around, and walked out.

Andy Willick

Among the worst customer service experiences I've ever had. Staff didn't respond to phone calls and then didn't discount services. They made an error on my registration that wasn't remedied in a timely fashion. This has soured me on purchasing a Nissan in the future. I dread the end of my lease term.

RB Vic

Had come here for previous warranty work, Jennifer Koopman was the one who processed the work orderand was very accommodating and went leaps and bounds. Went in for hoping to get some defects worked out. But this time it was Donny Lachance that was serving me. put barely any effort to try and figure out any solutions or gestures. Found excuses to deny the warranty claim. I put 2 stars because the only redeeming quality was he asked if there was anything else to check. To make sure everything was taken care of. Put a completely sour taste in my mouth and a hefty bill for what is essentially a "walk around"

Pat Senior

I went in to test drive a car a few months ago, I was blown away by the junk that this sales guy told me while we were driving the car. I had done countless hours of research for this particular model and year and the crap and pressure tactics that was spouting out of his mouth to get the sale was downright humorous. Since my lackluster visit and more research done for this dealership, I have realized that Guelph Infiniti Nissan is widely known as the worst dealership with a Major Manufacturer name attached to it in South Western Ontario. I have found that they will not answer their own customers phone calls, or emails along with countless other poor customer service scenarios. I have even heard they delete comments with bad reviews from their Facebook page. Well Guelph Infiniti Nissan, lets see you delete this one. Before you buy or even visit, please read below to familiarize your self with the type of people you are about to go into business with. BUYER BEWARE

Tara Signorelli

We've always had good service here, the waiting area is nice and has free WiFi.

D Williams

I talked to some jackass two Fridays ago. He told i needed a new wiring harness for my truck. that's all was wrong was a fuse. so it's normally practice to get people to spend more money than they need instead of trying to solve a simple problem.

Dale Beech

Arif was very helpful through the whole experience. Informative but not pushy, and easy to deal with.

Zed Dean

I am happy with my car service.

Randy D

Just your typical car dealership trying to upset on everything, great covid protocols, free car wash with service!

M&M AutoTalk

I bought my very first car from Guelph Nissan and I have been servicing it there for the past year. The service team has been great, I enjoy how easy and convenient it is for me to drop off my car the night before it goes in for service. Doug the shuttle driver is very friendly and represents the store well. If you go in, make sure you ask for Samantha. She really knows her stuff and will not try to sell you things you do not need. They have always accommodated me with either transportation or a courtesy car. I really like that. I referred a good friend of mine who purchased a versa, and I received $100 certificate as a reward. Thanks Guelph Nissan!

Eran D

Great staff. Helpful and friendly at all interactions. Would recommend!

Guybec Woo

If there was an option to not give any stars out of five I would have done that. Any auto repairs for your car, they will rob you of your money.

Mike Lelievre

Very helpful. Low truck inventory.

Madame Absinthe

THE MOST DISGUSTING CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. Never, ever again will I set foot in Nissan, nor will I give them another cent of my money. I am beyond angry at my experience with Guelph Nissan and have filed various official complaints regarding their dishonesty and terrible workmanship.

K Simpson

I enjoyed buying a car from Guelph Nissan

G Mohal

Worst Nissan dealer.

Abhi Kumar

So I have to say something. I did not purchased any car from here. But I have to say a big thank you to parts guy -Aaron. Today I arrived at 2mins before closing. Unfortunately the dealership was closed at 5. But I still had 2 mins left. I wanted to get a part. The sales people closed doors but on arrival Aaron saw me and as I was leaving in my car,he waved and told me to come inside. I was so happy and surprised that he would do that. So I have to thank Aaron. Even though I needed a small part. He went beyond. Great job Aaron and thank you!

Gord Harris

Recently purchased a car from Ryan Mercer and Monica and the experience was top notch...we were dealing with a very tight schedule to get the car ready for me before I went on holidays and they came through in fine fashion...Well done Guelph Nissan!!!

Christina - Narayani Degano

Unparallel Quality, Professionalism and Value. Special kudos to Jennifer, a special type of person who facilitates with sincere care, generosity and good faith. Scott, a manager who honors all commitments, and Ben, a salesperson with professional willingness. The car is just perfect with amazing value. All above and beyond.....Thank you so very much!

J. Omar Aboelela

I went to Guelph Nissan looking for information on the Infiniti Q60. After spending an hour speaking with the sales person, I provided my contact information and we agreed that he would email me some information about the used JX35s on the lot, as well as get back to me on information about my trade. Its been 6 weeks and I haven't heard back..... I won't be returning.

Patrick Wagner

Get the best deals in the Guelph area when you visit Guelph Nissan. Friendly staff and lots of great options.

Colt Ko

Highly recommend seeing Kim here!

Jessica Muir

So disappointed. Brought my 2007 Versa into Nissan to get a few recalls done on my vehicle. They called me before it was finished to tell me that they had found three things that needed to be tended to. One was that my front stabilizer links were loose and that was to cost $286 to fix (actually the links are only around $25 and takes only a few minutes to install), second item was a new air filter because it was dirty, $35 to replace (actually $5-$10, and I don't even have a functional AC compressor), and the last thing was one of my front brake pads were at 4mm - this would cost $510 to replace (the brake pads come in 10mm so 4mm still has a lot of life left in it). Overall they tried to charge me over $800 when all I wanted was the recalls done. I can't believe they took advantage of me like this thinking I wouldn't notice how much these things actually cost. Please, if you take your car for repairs, verify the costs of the repairs before you give them the go ahead.

Gretel Villegas

Bought my 2015 Rogue. Not happy with the salesperson and the person who handled my financing. Totally felt like I was dealt with used car sales people. If I was going to get another Nissan, would probably try other dealerships. Went to them for service for the first 3 years. Stopped going. I pay a lot of money every time I leave and I just don't feel service was worth the money I paid for.

don grainger

Stay as far away as you can!!!! Some members staff talk about things they do not know about with complete confidence. When you confront them about it they deny it and pass the buck. I Called Nissan Canada to complain and was told it was a dealership issue and to take it up with them. When I asked who handled the complaint I was told that they did not know! It would seem that they can do what they want with impunity. I am sure that this horrible level of service is not indicative of all Nissan dealerships. I have been a very good customer for many years and had recommended them all the time. THOSE DAYS ARE DONE!!!! The Nissan product is great, the dealership, sadly, is a different matter. completely.

Sarah Duncan

I just purchased a new vehicle from Levi at Guelph Nissan and I couldn't be happier! He and Christine, the financial manager, have been so helpful and have made me feel so much more comfortable throughout this process. Thank you!!

Peter Devries

Good for smaller vehicles

Andre Robinson

This is a 2020 update: - The staff at Guelph Nissan went above and beyond to make sure I had the exact vehicle that I wanted, Jill and Christine, you guys are amazing and very professional, thank you for another great experience - Very friendly staff and excellent service

Charlene Fearon

Ben & Nancy were great! Very welcoming & knowledgeable. I definitely recommend them if you are looking to buy a car.

Raymund PL

I got my first car here. Nice and good service.

Vicki Wannamaker

Just bought my first new car today and the Guelph Nissan team made the whole experience easy! Levi was a great salesman- he was honest and not pushy and answered all the questions we had. When it came to financing, Christine knew we were in a hurry so got us through the application in record time. From start to finish the experience was great and I'm very happy with my new QashQai!!! Thanks guys!

Bryan Stuart

Purchased a new vehicle here a few years ago, sales rep was great (Ben Adams), and have returned a few times for service, and they were great through that process as well.

Andy Fung

Syed Faraz (sales consultant) gave a fast, friendly and knowledgeable service. Helped out with every question and everything else needed. Gave us the best deal possible and even topped us off with a full tank of gas on our way out. The fast response to text and Emails made the process enjoyable. Down to earth and not pushy with sales. All and any Questions or issues immediately resolved. Best service we’ve have at any dealership within a 275 kilometre radius. Unlike the dealers in the Toronto and surrounding area. This location is well organized even through expansion construction. If you go there ask for Syed!

John Ciancio

If I could rate their services as 0, I would. I received four emails from Guelph Nissan asking me to leave a review for my servicing, but in the 2 weeks I had my vehicle there they did not service it. I had my vehicle towed from Newmarket to the Guelph Nissan, where it promptly sat on the lot for two days (despite having an appointment) before they were able to diagnose the issue. Guelph Nissan has very poor communication (this will be a common theme in this review), as I had to call them numerous times to receive any sort of update on the status of my vehicle; only once did I receive a call, and they did not leave a message. On the phone, I was told that the part (note: just a single part, a fusible link) I needed would cost $1200 and that it was on back order, and I was given a timeline of 3 days - 3 months for the part to arrive to the dealership. When I asked about a courtesy vehicle (I made it clear that I commute, and would need a vehicle to get to and from work, especially if my car would be on their lot for 3 months), I was denied and I ended up paying for a rental vehicle for a total of 17 days. After a day or two of no communication with the dealership, my parents phoned and were informed that not only was Guelph Nissan going to replace the fusible link, but that they also needed to replace the engine bracket and harness; at no point in my contact with the dealership were these parts mentioned to me, let alone that they needed to be replaced. I received all of this information from my parents, several days after I contacted Guelph Nissan about the original diagnosis. After completing a previous review which was emailed to me (hint: it was also negative), I received a phone call from the dealership. I was told that they had contacted my parents because "sometimes students just don't want to deal with these things, and their parents deal with them instead." This was insulting for multiple reasons, mainly because 1) I am not a student, and even if I were, I do not appreciate being patronized and 2) the only reason my parents contacted the dealership in the first place was because of their lack of communication with me. After two weeks of sitting on the lot, my vehicle was towed to a mechanic in Niagara, who was able to service it within 2 days for a final price of approximately $170; it cost me nearly this much for Nissan to tell me what was wrong with my car after two days of "looking at it". Today, I received another email asking to leave a review for my service experience through the Guelph Nissan customer review section (i.e. on their website). I did so this morning, and shortly after received an email that my review was noticed, and they would be dealing with these issues "internally" to ensure this does not happen in the future. However, when I checked their website, I noticed that no recent reviews have been uploaded, and they are only showing 4-5 star reviews. As you can clearly tell from the Google reviews, they do not provide 5 star servicing and appear to be filtering their reviews on their site (there is a one star difference between the two). As a result, I am writing this review to warn future customers of my experience, and to avoid servicing your car at this dealership. Update: Today I received a call from customer service. Guelph Nissan apologized and admitted to their mistakes, and has offered to make things right by waiving fees and settling a portion of my rental fees.

Danielle Peirson

Had a wonderful experience with Ben, Christine and Theo. They really worked hard to get us the car we wanted.

KJ

Not worth the drive from out of town. They'll say stuff like "what can I do to earn your business" but they really don't stand behind it. All they seem willing to offer customers are a few oil changes. They offered winter tires "at cost" but beware as the at cost quote was more than I've ever seen for the exact same services/breakdown from OK Tire or Kal.

Brodie Porter

DO NOT GO HERE UNDER ANY CIRCUMSTANCES. Not only are they ridiculously over-priced , but they are incredibly dishonest and do shoddy work as well. We paid over $2500 to fix our car, only to have it break down the same day after they ASSURED us it was fixed. They also did repair work they were not authorized to do, then FORCED us to pay for it. We told them we had not authorized it and asked them to remove the parts they had put in and they said no. Then they threatened us with police action when we did not want to pay for the work they were not authorized to do. When I took my car to another more REPUTABLE garage, they not only fixed it the first time, but told me that Nissan had CAUSED the problem that caused it to break down in the first place. I have filed official complaints against this dealership and their manager through every channel I can think of. At this point, I am trying to warn you for your own good - do not shop here. Do not get your vehicle repaired here. Do not set foot here AT ALL, unless you have a lot of extra money you would like to throw away and want them to ruin your car.

Keith Halliwell

We recently had our Rouge in for service and as per usual....everything was awesome. Jen and the rest of the staff do a great job to look after us and Doug gets me to work on time.. I highly recommend Guelph Nissan and Guelph Infiniti...it is a pleasure to do business with them

Dave Clutchey

I purchased a 2016 Murano from Andy Anderson at Guelph Nissan. Andy was professional, knowledgeable, courteous and friendly. He did not pressure me to make a decision and he gave me a great deal. The entire process of purchasing from David Miller in Finance to delivery specialist Katelyn, was pleasant. I would highly recommend you check out this team of professionals at Guelph Nissan.

Stephen Broeckel

Exceptional service from an exceptional. Thank you guelph Nissan

Erin L

Fantastic dealership! When buying a car I can’t stand to be pressured and always end up leaving due to that reason, but Levi is a great salesman and knew exactly what I was looking for! Very happy with the service I got. Great place, great people and I am now driving a 2019 qashqai that I’m absolutely in love with! Thank you again and see you soon!

Meerkat M

Easy process Levi was nice and cute always a plus

Will Mccrae

We had a great experience at Guelph Nissan. Levi helped us find a car to keep the wife very happy! Thanks Levi! Will and Grace

Anu T Mohan

God dealing

Tim L

Will try to sell you a useless anti rust resistor and not honer $9 oil change for life contract.

James Hill

Great service, can't say more than that! It is what I expect from Nissan!

Mike Pearce

Luis was great at finding what I was looking for.

DuncanIdaho redux

Good

Howard Brownrigg

Excited about taking new Rogue home next week! We visited several brands over the last week, decided on Nissan and chose Guelph Nissan for its large choice. Plus we felt we got the best deal with best savings. Parking can be challenging, but they are moving to a new location the Infinity business. Awesome folks to deal with.

Angel Bancale

Came in for a service appointment and upon booking, I was told that it would only take 1.5 hours to do the repairs on my vehicle. I got to the service bay and now I was being told it would take a couple of hours and made it seem like they didn't want me there and asked almost immediately if someone was coming to pick me up (even though there were big bold letters on my file indicating I preferred to wait). 3 hours later, I'm still waiting and no one bothered to give me updates on my vehicle until I went up to the desk and was told it was going to be at least another 2 hours. I missed a day's worth of work even though I was told that the repairs wouldn't take long. I ended up leaving the dealership close to 4pm and I have been there since 8:45am. I would have been fine if I was told right when I was booking the appointment that the service may take almost a day then I would have made different arrangements. Definitely would not be recommending this place to anyone.

David Estill

Guelph Nissan has, without a doubt, the worst customer service from a car sales agency I've ever seen. I went in to discuss buying a new car. I had done my research and wanted to see the car for myself. I was astounded when I was told "You don't want that car. You want this one". I insisted I did not, and wanted to see the car I asked about. This went on for about five minutes until I asked to speak to the manager. The salesperson then told me that they didn't even sell that car from the dealership- information he could have volunteered as soon as I asked about the car. Rude and pushy salespeople. Bad customer service. I bought my car from a different Nissan dealership and won't go back to this one even for service.

Haley Saulnier

THESE GUYS SUCK, NO CALL BACKS, NO CUSTOMER SERVICE, THEY JUST DONT CARE

zahraa shareef

Service was great. Ben was even greater, very nice and calm person.

Selma A

I just bought a Nissan Rogue from Andy. He took the time to explain the process as this was my first time buying a car. He was so nice and friendly. I will be coming back for sure!

Yasmine Atari

Great service every time

shane cote

STAY AWAY Horrible dealership They tried to sell me a 2008 G35 that was a USA car and lied about the Miles being kilometers I Went to buy a car at this dealership and was treated like crap called in the morning to confirm the car was there drove an hour just to be told the car was not there.Then i find the car on the lot and they said that's its not ready for sale and I will have to come back when I voiced my opinion they told me to leave and threatened to call the cops .Save yourself the frustration and find another Nissan dealership that will treat you better and will appreciate your business . There should be a option for negative stars because 1 star is to much.

Ryan Lifford

Had an awesome time getting a new car with Guelph Nissan. Kyle was an great sales person to deal with. Really great energy and attention to detail every step of the way! We will definitely be going back to him for another car! I would 100% recommend asking for him if you need a vehicle!

Bella Miller

Went in to have regular maintenance on my infinti- -the service was friendly & quick -they were able to address all my needs -the shuttle was also helpful and timely

Jeremy Booth

I wish there was a rating less than 'Poor-Fair'. First of all let me state that buying a car here was no problem at all and the sales rep. did a very good job. So no complaints there. However, the service department will try and fleece you. They quoted that I needed new front brakes, rear brake maintenance, a new cabin filter and that my drive belt was gone. I took it to an independent mechanic. The only thing from that list that was true was the front brakes. Everything else was perfect. The mechanic actually showed me the filter. Clean as a whistle. I had originally taken it in to get my winter tyres put on and a complimentary wash. Took almost 3 hours. So if you don't want to sit around for hours, then be lied to why not save yourself a few hundred $, go somewhere else.

Trina Duquette

Great customer service

Kevin

Super friendly! Great service!

Munaqer Naq (Munaqer)

Worst people to deal with. the service department is terrible even when you have a recall they dont help you. Women who answers calls sounds like hates her life.

Mecha Shark

I gave them points cause they gave me free pop. But as for used cars they showed me cars that I was not interested in.

Hano Majid

Very good service and good peoples

Steve Kirkwood

The costumer service was great, Samantha was very polite and patient. Treated me with great respect and very informative in my repairs done on my vehicle. Also if you're going in for a car purchase, speak with Ben Adams and he'll hook you up. One of the most honest and positive salesman out there #greatlocation

Kai Kang

My wife brought the car in Guelph Inifiniti Nissan. For some reason we lost the bill of sale for that car, and was trying to recover one. I called the infiniti manager several times no one answer the call, and he is always busy with the customer. I left message, and he never returned to me. So be wise and try not to buy car from there

Kirk Wannamaker

Helped my daughter buy her first new car. The salesperson Levi, provided a very friendly and professional experience. Well done

Sara Collins

Searching for a vehicle, being such a large financial commitment can be very stressful and life changing. When I first walked in Guelph Nissan and was approached by a sales representative named Jill Miedema, she took all the pressure away and made me feel respected and comfortable with any questions I had or decisions I had to make. I would go back to her for any future vehicle purchases and refer anyone I knew to her without apprehension.

Liza Balleras

Excellent service as always. Thank you service department and Jen always have that accommodating smile. That makes you come and get your service done in this location. Stay safe and God bless

Mottify x

Fixed the problem which is good and had free wifi while waiting. The part cost just over 100$ but charged 350$ for about 1 hour of labour which in my opinion is a little over the top.. plus tax had a 600$ bill. Then sent me a survey in my email with no link to it, and the next half of the email said thanks for participating in the survey.. which i didn't do?

lelania lee

Right before Christmas someone ran a stop sign hitting my vehicle with my children and I in it. Our vehicle was wrote off. I was not wanting another vehicle. I had a small concussion and was very stressed over the whole situation. Syed Faraz greeted me when I came in looking for a vehicle he helped me feel calm and found me exactly what i wanted with no pushy salesman attitude. No matter how many cars i wanted to test drive. He made the whole process smooth and easy and had us in a car right before Christmas. So grateful. Thank you Syed

Frank Fulton

It's very weird to find a totally empty showroom.....not a single car to be found.

Jess

Avoid Nissan at all costs! Literally any other car company and service is better! Screw this place, very unprofessional!

Tom McCabe

We have purchased 4 vehicles over the years through this dealership. Our most recent attempt to service our vehicle was a terrible experience. I can't tell you how much of a decline this dealership has taken. I will never return and I will never again refer anyone to Nissan.

Marc Schulze

Poor experience. We purchased a used Nissan Versa last August 2020. While the sale process was fine, once we called to report a non-functional built-in USB plug, suddenly it was almost impossible to talk to someone. Our sales rep was never available when we called, and stopped replying to emails. At some point, we actually got through to a manager and were suddenly able to talk to someone in service who wanted to look into this - but, in the same pattern as with The sales rep, responses stopped and our attempts to contact again were unsuccessful. Obviously, a built-in USB plug is nothing crucial for safety, and can be easily substituted by a lighter adapter - but other potential buyers should be aware that at Guelph Nissan, customer service ends once you drive off of the lot. Would never buy there again, or recommend to anyone.

Greg Landry

Buying a "new to my daughter" (used 2017 Nissan Sentra SV) and had probably the best car purchase experience I've ever had. Our sales person (Ben) was the consummate professional who was also very understanding and compassionate of our needs. It was well worth the extra drive from Mississauga to get this level of service. Thanks again Ben Sincerely, Greg

Bradley Powell

Do not buy a car from this dealership. 3 months later something will break and they will take no responsibility what so ever. A complete joke.

Sean Terkildsen

Seriously a great Dealership

Luca D'Andrea

I always receive great service with my two Nissan vehicles. I have been dealing with this dealership for 8 years and they have been nothing short of professional when it comes to my vehicle needs. Keep up the great work.

Reza Zeini

I had a positive experience at Guelph Nissan. My agent was Andy. His knowledgeable and honest input and his laid back attitude was just what I needed to make the right decision about the purchase of a vehicle.

Manny Ford

Went for service, they were right on time and budget. Waiting area has free WiFi and a play area for kids

Anne Bortollon

I Anne Bortollon found the ladies at the Nissan dealership Christine and Jill Gillard absolutely amazing helpful kind and professional at dealing with my new car 2020 rogue so delightful and a great experience. Thank you so much .

Regina Casabal

The above is a NEGATIVE star rating (-1). They do not deserve anything positive! Called Guelph Nissan regarding an Auto Trader ad they posted for a 2015 Nissan Pathfinder Platinum, fully loaded, 2500 km (I have a copy of the actual ad posted) and that we were ready to purchase today. I called to purchase and all of a sudden this same car had 57,000 km. HUGE difference! And then they offered $500 off is insulting when the car went from 2,500 to 57,000km. Then they wanted to sell me a different car. If they were honorable they would have found me a Nissan Pathfinder Platinum, fully loaded with less than 2500km for the same price to make up for their mistake. But they just wanted to apologize when I brought up Bait and Switch. Then scrolling down in these reviews I see the same type of issue... Bait and Switch is what I call it. Anyway Guelph Nissan did not honor their pricing error. Until they make it right BUYER BEWARE!

Mike Treadgold

My first service experience with Guelph Nissan was very positive. Customer service was fast, friendly, and took the time to explain the work. Their estimated time that I would be waiting was 100% accurate and I'll certainly be going back here for future service on my Rogue.

Mohammad Hasan

Great service. Also offer shuttle services to pick you up when the car is ready.

Navin Vadhadiya

Not reliable for long engine life

Kirill Bessonov

Nice service. One star off as I expected car wash. I am pleased with service overall. The repairs were complete in 1 hour. I am very pleased with overall quality of Nissan cars and service. The prices are adequate too. In comparison we have Chevrolet Spark and experience is much worse starting from car design and ease of use, etc

Chris Bagg

Great customer service

vanessa vokey

Friendly, knowledgable staff

Rick Kowalczykowski

I worked there part-time as shuttle driver before covid

Kate Blythe

I had the best experience dealing with Guelph Nissan! Thank you Ben Adams for helping me purchase my new used vehicle! I absolutely love my Nissan Rogue! Buying a vehicle is always a stressful time, but Ben made it easy and smooth for me! When I have to buy another vehicle in the future, I'll definitely be calling Ben Adams at Guelph Nissan first! Thank you again!!!

Lynn Carolino

I revisited this dealership after being away for many years. I was very impressed. The new General Manager, Jean Luc, actually came out to meet me and see how my visit was. I enjoyed my visit and would recommend this store.

saurabh lakhanpal

I visited the service today, sound from the front as I stop the vehicle, rattle sounds from engine. One other dealer wanted to book a $150 diagnostic test right away on the call. Booked it at this dealer. Inspected the vehicle, found a loose part and no charge, 30 mins in all. They could have hustled me but I loved the honest approach. Kudos for that. Thank you much.

Shelley Lorenz

Con artists

Roshan Pudasaini

I got my 2012 Nissan Sentra from Guelph Nissan just a week ago. It was a fantastic experience for me. My sales consultant Levi Newton was just wonderful who made it so easy and quick. Thanks you once again. I will definitely contact Levi and Guelph Nissan for my next car!

Therese Comeau

They did an oil change in 30 minutes or less!!

Tanya Morton

I highly recommend Guelph Nissan. I just purchased a new Rogue and I am thrilled. I can't say enough about Levi Newton. He is a wonderful help. Calm, patient and not at all pushy. Levi spent a tremendous amount of time with me as we negotiated a great deal. He provided information as i asked and just the right amount of attention over the weeks as I made my decision. The entire staff were always polite, friendly and helpful. Thank you for making my car buying experience a pleasure.

Duby519

Best cars on the market

M M

Four years ago I wrote that this was the best Nissan dealership I had ever "dealt with -- great service desk, where they value the customer and work hard to get things right. Shuttle service is excellent and just adds to the experience." Change of tune? How about a whole new choir?! I am so fed up with this dealership I can't even believe the change since back then. Calls and emails galore have gone unreturned after purchasing a vehicle -- a week later, still no idea when that vehicle will be arriving to me, but more miffed that nobody will even reply to me. Last service visit resulted in a 45 minute wait for the shuttle (despite pre-booking it as requested) and an marred by technicians trying to tell us we needed work on brakes that they just done a couple of months before. Our winter/summer tires have been treated with zero care in storage every year for 3 years -- uncleaned before stored or after installed, tape adhesive stuck to the chrome, etc. REALLY UNIMPRESSED!

Stephen MacKay

My salesman Ben, and the finance manager Christine were both awesome! They made every step of buying a new car easy and a genuinely great experience. Give Ben a call if your looking for a new vehicle!

Steve Korber

Traded our car and bought a van. The experience was really good. Our sales Rep Steve was amazing and would really recommend him. Management was less helpful as they didn't seem to put customer first like the sales team. But all and all was a good experience.

simnumber1

I met Irfan Rohani recently. He is a sales representative for Guelph Nissan. Irfan has great knowledge and makes the overall car buying experience fun. Buying a new car should be a fun and exciting experience. This is exactly what Irfan has done.

Tanton Stoneman

It's nice. None of the salespeople flock you like they normally do, they simply asked questions. Also take a look at the Maxima, you won't be disappointed.

Tony Fortunato

2014 03 17 update still got more junk mail from this place. They cant even figure out how to take you off their mailing list. This after I was assured I would not get any junk mail as I purchased my car - another lie. Guess what not one original staff is there from when I purchased my car - big surprise!!!!!! Maybe they like sending those mailers knowing how it bring back all those bad feelings.. 2013 03 01 update. they tried to trade my car in for a car that was 2 years older- no thanks. noticed they deleted all my facebook comments as well any one else who didn't leave stellar feedback. Worst experience i have ever had with Nissan dealership. They sold me after market heated seats claiming 'it is the same as factory' and that 'we always sell this option afterwards without a problem", only to find out after installation that they lied and the passenger seat can not have a heated seat, only the back. Not knowing this i called in to bring the car in since my wife complained that there was no heat on her seat and the service department agreed with me and gave me a loaner car. They gave me a loaner car because they did not even install the heated seats, it was a third party company that came out to my house to install it, but they don't go to customer houses anymore. At the end of the day they called back explaining that this was the case and they did not even know this. A month later I got charged gas for the rental car which annoyed me because no one told me that. I have had many loaner cars and this is the first time this has happened. All i did was go home and back. I called service and they promised to call back - 9 days later no word. Emailed service dept and manager -9 days ago - no response. I have also complained about a rattling sound from the arm rest that they have claimed to fix twice already, only to return. So I just jammed some napkins in there to stop the rattle. Then I tell them not to bother calling me back since I am so frustrated, and the service manager calls me and leave me a vmail explaining what happened and I should see a refund. Thanks Guelph Infiinity Nissan for ruining my purchasing experience and I have been sure to share my story all my friends who have since purchased from other places. I wish I never traded in my old Nissan. Since then i have been to other Nissan dealerships and not been happy. Time to bail on Nissan and try another manufacturer when i get rid of this car - which might be a lot sooner than the 10 years i had my previous Altima.

Hailey Green

I had the pleasure of dealing with Luis and Nancy for the purchase of my 2019 Nissan Rogue. They were knowledgeable, patient and NOT pushy(!!). I was a little anxious to purchase a vehicle but they assisted me every step of the way and I could not be more pleased with the whole experience. It was quick, easy and painless, all thanks to them. Thank you both so much for your assistance! Highly recommend this dealership.

Scoot Boot

The sales people that I encountered were very rude and snobby. My mom bought a vehicle here and they gave her a key fob for another vehicle. They seem very disorganized. Get a Nissan anywhere else

Mohammad Shallouf

Not the best experience but also not the worst. When my father was purchasing a car the sales person was pretty nice (obviously) and after much deliberate price negotiations, we reached an acceptable offer. The steps after that weren't great, they bounce you around form department to department and that is when they leave you waiting, and where the experience went downhill from there.

Eleni Kapetanios

Great experience here with Raj and Levi. I have bought 3 Nissans and it's always been a great experience!

Sara Dresser

Jilllian is the absolute sweetest and most helpful! I got my first car from her and couldn’t be happier ! Thanks girl ! :)

Shirley Ren

A bad service experience today! I don't know how to describle the bad service of service people! I paid around $450 but nothing was fixed. I have to take my car to Nissan guelph again tomorrow. My time is money!!!

Jason Creamer

Good customer service

Sarah Bushra

Wonderful people to deal with

Ruben R

Bought my first car here recently and got helped out by Luis with everything and I was very happy with my purchase and very happy with his service

Mark Ciarrocchi

After a negative experience with a Mazda dealership, I turned to Guelph Nissan looking for another vehicle. I was very pleased with the friendly service from Robert H and Christina L. This is a dealership that is honest and family friendly. I'm glad I purchased my vehicle with them and am looking forward to picking it up!

Caitlin McCallum

Guelph Nissan was amazing during the entire process! Love the showroom dog Duke. Picked my new car up with a full tank of gas!

Rick Simpson

arranged for one of 6 NV200 that I have to be booked in for warranty work on the drivers seat. The truck was brought in August 26th and it is now October 7th and I still have yet to hear back from anyone. I have called and emailed multiple times but can't get a call back. Even left Deb the service manager a voice mail last week but yet again no reply. This is by far the worst customer service I have had at a dealership. I called Kitchener Nissan and had the unit in and being repaired in under a week. While I appreciate your reply. You have all of my contact information in your system as my vehicle was booking in and seen. I don't think I should be the one reaching out to you to repair this relationship. best regards.

Michelle Irvine

The Guelph Nissan team was the most helpful team I have experienced! I have been looking for a new car for months and Christine and Louis were so accommodating! Car shopping during the COVID crisis has not been easy but with this team I was very confident of cleanliness through the entire process! I am a new customer of Nissan and feel I will be Nissan customer for life! Thank you Guelph Nissan :)

Marce GC

Excellent service with a big plus on professionalism from beginning to end. Thanks to Andy Anderson, Tanvi Ahuja and all the team behind the selection and approval process on my new Nissan Rogue SV AWD back in June this year. No pressure at all, they answered thouroughly all the questions I had and ensured I was completely satisfied with the choice I made. The trade-in process was easy as well and I consider the price given was optimum to help the transition of cars. The follow up process is also of great satisfaction, your rep makes sure I am not experiencing any issues with my ride and invites me to the events you make on accessories for my car. Thank you to all, keep up with the smiles and positivism you portray.

Sharon Stroeder

The service here is phenomenal! The ladies at the service counter (Jen and Sam) both are very knowledgeable and helpful. Doug who drives the shuttle, treats you like you are being chauffeured in a limousine. While I did not buy my first Nissan there, you can bet I will be buying my next one here!

Ayesha M

Levi is awesome!! He went out of his way to find us a vehicle that met our needs. He even came in on his day off, which was highly appreciated! Thank you Levi for all your help!!!

Mark Elderfield

The only place I go for my nissan parts

Mark Smit

Recently purchased a 2016 Murano. Excellent and professional sales team. Absolutely will return. Highly recommend.

Daniel Masri

I traded in my 2015 Nissan Frontier and purchased/leased a brand new 2022 Nissan Frontier. I felt they appraised my original truck for trade in more than fairly, and while there was lag time between purchase and delivery, I felt they communicated with me quite well during this wait (I waited about a week). Jill and Christine were excellent to deal with through both the sale and financing process; so far my experience with this dealership has been a positive one. There was one minor issue upon delivery, but I sincerely appreciate Jill sitting down with me and being upfront about it and giving me a plan to rectify it following departure from the dealership. Overall I’m quite happy with my buying experience and look forward to coming back here in the future

Greg McKeown

I purchased a vehicle back in August. I’m very happy with my new vehicle and the service that Guelph Nissan provides. Very happy with my decision. Thank you Guelph Nissan!

Megan Wolters

Love my new car! Good experience during the purchase.

Kristen Fedorowicz

This dealership was amazing, I walked in to do an oil change and they took my car in right away. The lady who took my keys was so friendly and had a great personality. The car was in and out in no time, there was no push to try and "fix" unnecessary things like what happens every time I went to the Brampton location, she broke the invoice down and gave me a heads up that next visit my brakes will most likely need to be changed. Their customer service top notch and they definitely earned a new customer when it comes time to upgrade. Thanks guys!!

Jon Monaghan

I received a call about the Nissan customer loyalty private sale, went in checked it out. Talked to Gus about my options and what type of vehicle I would be interested in and what would work out best to suit my day to day needs/wants in a vehicle. I was able to take my time and narrow down my choices in the vehicle I was interested in. Gus was able to answer all of my questions/concerns regarding my two choices, and even gave me the option of price negotiation so we could come up with a mutually agreeable sale price. Even making the mistake of misunderstanding that a particular feature did not come standard in this vehicle, Gus was able to cover the charge for the feature (bed/box liner in a truck) among making sure everything else I had asked for was done as well. All in all i received an excellent product, with the service (that most consumers would expect when purchasing a large ticket item) to match.

Nancy Johnson

My husband Dave and I just purchased a 2019 Rogue SE. We were hesitant to go back to Guelph Nissan as we had an issue with our 2009 Rogue driver airbag sensor. Levi Newton was our sales advisor, he was professional, polite, a great listener, and confident without being too assertive. He has good product knowledge, was attentive and made our purchase a positive experience. Levi's customer service was fantastic; he even picked us up at our home as we had sold our old Rogue and had no transportation. Levi, thanks for making our new car purchase stressless and easy. You are an asset to Guelph Nissan and I'll look forward to checking in to say hi when I bring it in for service.

Paul

At the beginning of May, I ordered a new vehicle from this dealership. I have been a loyal customer for 20 years and have purchased approx. $500,000 worth of vehicles from Guelph Infiniti in that time. When I ordered the current car, I was told that there were 4 of the model I requested available and it would be only a matter of days to receive the car. I was out of the country for the next 2 weeks and expected the car would have arrived by the time I got back. I waited a week after returning before enquiring and was told they had not procurred the car yet. I waited another week before pursuing this again, and finally was told it had arrived and could be made available in 3-4 days. Another week went by, and the car had still not been prepped for me. After expressing my dissatisfaction I was promised the car could maybe be ready in 2 days. However, the evening before the expected pickup date I was told it had been too difficult and the car would not be ready until the following week. I still have not been able to pick up the car. This experience illustrates completely how this dealership has gone totally downhill since changing ownership a while ago. Most of the terrific staff that I dealt with over the years have quit to go elsewhere, and now I know why. This is hands down the worst customer service, and misleading string of crap I have ever experienced from a car dealership. Unfortunately I have no choice but to eventually accept delivery of the new vehicle, but that will absolutely be the last time I ever set foot in Guelph Infiniti Nissan. My daughter, who also owns a Nissan from there, also recently had an experience in the service dept. where the service girl blatantly lied about not setting up an appointment for her, which was instantly proven wrong by the service department who was wondering when she was going to show up. The service girl was rude and arrogant, like she was doing my daughter a favour, rather than attending to a valued customer. Thank goodness there are no shortage of other Nissan dealers in the area. I am looking forward to my family becoming valued customers somewhere else.

Jammers

Trash dealership in my opinion

Shanna Duipmans

Honestly... I wish I didn't get my car from here.

Sholan Narine

Walked the lot and not even looked at by a sales person. I know it's covid and all but come on guys you've got to try and make the sale. Ended up buying at another Nissan dealer where I got a great deal

alfred ndreka

booked an appointment for an engine light, nothing was done. Booked another appointment for 3 pm after 2 days , waited till 4 pm and they didn't even put the car in the shop. Asked for my key and left. If you can not handle the job why are you booking me? Do you think I got time to waste. Shame on you

madison liese

I am very pleased with the service I received at Guelph Nissan. I picked up my 2019 Nissan Qashqai today after visiting a week ago to browse at vehicles. Steve was a great salesperson not pushy at all and gave the right information for what we were interested in. When dealing with Christine she was efficient and informative and recommended the best options for young buyers like myself. Overall I would recommend Guelph Nissan to other people when looking to purchase cars.

Doug Fleming

Jennifer and Sam are amazing!!!! Can't say enough good things about these Ladies. Keep up the good work!!

blend avin

Good

ped saisan

I bought my Nissan Maxima from Jole Woodward , the best sales guy i ever had , he made it very easy and his honest and i will come back again Thanks Jole

Jonathan Green

Just bought my second car from Andy Anderson @ Guelph Nissan and he did a fantastic job for us. After having zero problems with our 2010 Rogue we decided to go back to Nissan for a second vehicle. Without hesitation I walked straight into the dealership, past reception and right into Andy's office. Andy was able to get me more car I thought I was able to afford at less than I was expecting to pay. He was able to find incentives and discount programs that I didn't even know existed. Most of the time I thought he was working for me instead of the dealership. In a few years time when the Rogue is up for replacement, I know exactly where I'll be coming for a new car, Guelph Nissan and Andy Anderson.

Brenda Robinson

I was well taken care of by Steve Bannon and Christine. They answered all my questions. I am very happy with my new kick

Devin Jorgensen

Fast service, reliable customer shuttle

Valerie DeMarco

Even though my appointment was scheduled for 10am, it took until 11:30 for them to finish an oil change and tire rotation. Everyone else that was ahead of me was offered a rewards card but I wasn't offered one. Maybe only people that are paying cash and not covered for oil changes under warranty are treated with loyalty reward cards.in the future I will go to Greg Van Nissan in Cambridge

Voicu Goga

I recently purchased a new Nissan Kicks SV from Guelph Nissan, after wasting a whole week with Waterloo Nissan and almost giving up. Levi in sales knew exactly what I wanted and Christine in finance knew exactly what I needed. Within 3 days I had my car. If it wasn’t for these two wonderful professional people I probably would have giving up on Nissan forever because of frustration. Customer Service is very important and Christine and Levi made me feel like a customer. Thank you. I will always purchase new and used cars here thanks to the friendly well trained staff and customer oriented mentality.

Shaneiza Azeez

Loved loved loved working with Ben Adams, his knowledge and experience was amazing. Worked with Nancy Jelica, as I bought a couple of vehicles from her. Nancy's kindness and knowledge is exceptional. Highly recommend these 2 individuals.

Cliff Durdle

Good service. Jennifer in service is great!

Joe Myerse

We've been shopping for a car for some time now, unsure whether it will be a late model pre-owned or new. My wife and I interacted with a consultant and a manager who shared with us all the changes and improvements that have been put in place as of late. We were really impressed with how we were treated and feel our time was respected. We're slow buyers, we tend to take our time. They were good about it and simply followed up as they should. We ended buying a certified pre-owned Nissan pathfinder and love the savings over new! Thanks.

Jeff Pinson

When removing the winter tires they noticed the front brakes needed some work. Got it all done at the same time. Saved another service appointment.

Ape Man

We recently bought our Nissan Pathfinder and LOVE it!!! We had the best experience with Guelph Nissan and would recommend this dealership to everyone!!! Ryan and Mark catered to our needs and delivered above and beyond!!! Both were very knowledgeable about their cars and steered us in the right direction with our Pathfinder!!! We feel we got the perfect car for our family needs at a great price!!! We cannot say enough good things about this dealership!!! We stopped in the other day and bought some car mats and even the service department was helpful about some of our other questions that we had about our car!!! Way to go Guelph Nissan for making us have a pleasurable car buying experience!!! Thanks for everything---Byron and Lesley

Mamoun Babbili

Had and oil change last week. Didn't reset and mentioned light came on. Went back and they wanted $50-250 to diagnose. Seems unfair as its obvious what the issue is. Spoke to the service manager and he wasn't willing to look into it for me. Not good customer service...

Edgar wesker

Great experience. I went and had a nav update done. They install the wrong version first time, and the radio was messed up as well. Went back and they fixed both issues with no problems.

Cherine Russell

Customer service is terrible!!!

Mark Hummel

Luis is very good at what he does and I’m happy to be driving a2017 Nissan rogue Nancy was very good at what she dose and I was very happy to have met them both at my purchase of my car

Kayla Winegarden

Just received our 2019 Rogue and we couldn’t be happier. Our sales consultant was Steve. He was super pleasant and very knowledgeable, he helped us every step of the way making the process easy and enjoyable. We would definitely recommend Guelph Nissan! Thanks Again :) 

sylvia miller

I recently purchased an Altima from Steve at Guelph Nissan. He was very helpful and knowledgeable. I got an excellent car for a great price. Thanks again Steve for helping me with my purchase!

Greg Douglas

Excellent experience. Our sales person Ben was very professional and courteous. If I had a question about anything, he could answer it and if not, he went out of his way to get the answer for me. Thanks Guelph Nissan. Worth every star. I'd recommend them to anyone.

Andrew Osika

I would like to thank Ben Adams for his wonderful patience, trust and guidance through our discovery of Nissan and purchase of our Certified Pre-Owned 2015 Rogue. My wife and I needed a new vehicle as ours failed the provincial tests and required extensive work. Guelph Nissan had a good selection of vehicles to review and the one feeling we came away with was how much we liked the look and feel of these cars. We entered a bright and open sales floor, sat with Ben and explained our process of searching and what we had our eyes on. Ben's relaxed and calm personality gave us the sense we could honestly test & explore cars until we could identify what suited our needs and wants. I would also like to thank Christine for helping with arranging our financing and explaining additional benefits available for our Certified pre-owned vehicle. Purchasing was not a chore, but a pleasant experience. We just picked it up today, and are still bumbling over the many attributes this vehicle has.

Sharon Nezny

Love my new Kicks! Great service at Guelph Nissan. From beginning to end Steve was such a pleasure to work with. No pressure, lots of useful and honest info to help me with my options.Highly recommended!

Matt Pinelli

My wife and I were recently looking for a used Nissan Rogue, and decided to look at Guelph Nissan because of their wide selection of vehicles. Levi Newton helped us through the process, and was able to answer all of our questions. My wife and I appreciated the fact that we were able to test drive the vehicle by ourselves, which gave us an opportunity to openly discuss our opinions without the pressure of having a salesperson riding with us. My only criticism is that it wasn't disclosed until the day of pick-up that there was only one key fob included with the vehicle. Not a huge deal, but we had to pay almost $400 to have another one programmed. Overall, it was a positive experience, and I would recommend Guelph Nissan to anybody looking for a new or used vehicle. UPDATE: I was called by Levi, who offered a generous credit towards service/accessories, to compensate us for the miscommunication. It was very appreciated, and is a testament to the level of customer service that the folks at Guelph Nissan provide. Thanks again, everyone!

Brett Harrington

Great Service advisors

Dave Fowlie

My wife and I tried to by a new Nissan Juke from here and got nothing but greif and Disappointment. Civic long weekend we went in for a test drive of a New Juke loved it and sat down down and worked out a price with them. The following week we recieved a call that they could not get the vehical in the couour asked for and we replied back anything but RED. 2 weeks later our car was ready. when we went to the dealership there it was in RED. the following week they called us back a new car was there Again it was RED. Trying to be paient we talked to the salesman and tried to be positive he told us he could get one in that had an automatic transmission. we agreed as long as it did not affect the set price we agreed on. Finally August 28 the salwesman called and he was looking at our Juke it was Grey not red. When we went in to sign the papers they tried to make us pay an extra 5000$ for the automatic transmission. I said that we agreed on a price and I was not paying any more then that and they attempted to drop the price by 2500 saying that was the best they could do. Wo runs a buisness like this not once did we deal with anyone other then the salesman, not once did a manager attempt to call or come talk to us. Even when I requested to talk with the sales manager he was "to busy right now" Bying a car is a frustrating experience at the best of times but this was by far the worst dealership I have ever dealt with and I can not believe that Nissan Canada turns a blind eye to this place Worst Dealership ever

Al Scheklesky

Excellent service for buying a car

3696384sherri

Simple awesome

Tony Macpherson

G Great sales personal

Larry Valeriote

Excellent staff and service. Have probably purchased and leased over 30 vehicles from this excellent dealership!

Daniela Gosselink

My husband and I purchased a used vehicle some time ago which came with free oil changes for life and because the dealership changed owners they won't honor it. Extremely disappointing as I am looking to purchase another Nissan. I won't be going to this one.....

Herbert Mcmann

Staff and service was great would recommend

Ron Sguigna

Friendly courteous , lots to choose from

jamie mooser

Had a great experience buying a car from Sharaz! Very easy going and goes the extra mile for the customer. Would highly recommend buying a car from him!!

Alex & Jess

Never again will we deal with anything Nissan. NEVER. AGAIN.

Snow Man

Picked up a vehicle from Guelph Nissan. Levi helped me out through the whole process. Came in on his days off as well as helped me answer questions after hours and i had a ton since I just moved from a different province. Gave me honest opinions and the sale was very smooth. Would highly refer this location based on my experience.

Ben

Bought a used truck off Mark, was a pleasure to deal with. Would definitely deal with again.

Glenn Baldwin

Very poor Service! Do not stand behind their product nor their service.

Amelia Muller

Loving my new (used) truck that we picked up this week! The only problem was that it was sold with a spare set of tires on rims... which turns out are not for the truck that we bought!! (Different bolt pattern). I thought that the dealership would certainly buy them back, considering that the price of the truck included the second set of tires. The response was that if I wasn't happy with the sale, I could return the truck. So, great vehicle, poor service.

Sara E

Best place by far to purchase a great vehicle. Ben certainly knows his product and I got a great deal ! Christine was available to answer all of my financing questions. I was pleasantly surprised to see delivery going flawlessly. What a great team ! I would definitely recommend going to them for any one else getting a vehicle. Thanks so much Ben,Christine& Matthew!

Laura Lando

Came in for a service appointment. Was booked quickly, great customer service on the phone and in person. Made use of the complementary shuttle which was fantastic as I could be efficient during my appointment.

Jannelle Morrison

Just bought my used Nissan Murano from Ben at Guelph Nissan and had an amazing experience! Being a first time buyer I wasn’t sure what the process was, but Ben and everyone there was very informative throughout and helped me get a great deal!

Xin Li

people here is nice

Aubrey Kellawan

Thank you - good service, worked done on time & courteous customer service representative.

Jennifer Furtado

Just bought a 2019 Nissan Sentra a week ago, absolutely in love with it! Levi at Nissan was extremely helpful as getting the car ready was kind of rushed as it was just before the holidays! Staff at Nissan did a wonderful job!

Glen Yates

Great dealership

omar al

Christine was amazing. The dealership prices were competitive and the customer service was excellent ! Worth the drive !

Peter Dunn

brought my car in for service, needed a new fan motor inside the car. when I picked my car up after service I noticed my alignment was off so i took my car back. Service coordinator was rude and dismissive said the alignment was a coincidence and charged me to fix it. it's not a coincidence that I wont be back.

rezuto fiori

Thank you Guelph Nissan! Professional dealer workshop. They did an quick appointment despite I did not purchase the new car from this dealer. Compare with other dealers Nissan Guelph has perfect shop hours to accommodate all customer schedule. I highly recommend Guelph Nissan.

Jason Smith

I would like to say that Nissan Guelph was the best dealership I have ever dealt with hands down. Completely Professionally and very helpful at all times. Sales Associate Jillian Gillard went way above and beyond and I'd recommend dealing with Jillian to all my Friends and Family. She made everything as easy as possible and was willing to work daily to find my perfect ride (2018 pathfinder SL 4WD). Thanks Again Nissan Guelph and Jillian Gillard for everything.

Peter Cory

We bought our new Qashqai S at Guelph Nissan this past week, and it's our second new car from their dealership in the last 3 years - Ben Adams was our Sales Consultant both times, and he is the reason we came back when looking to upgrade for a larger vehicle - he kept in touch with us regarding new specials and trade-in incentives, and helped us decide on the best fit for our family needs - our baby is a bigger kid now than 3 years ago, and our car needed to be too. We 100% recommend you contact Ben if considering a new car - he's very polite, friendly, genuine, and professional in the way he communicates with us in person, when we called him on the phone, and every time responding to us via email when we've asked questions. Ben's Finance Manager Christine Meggs was also very kind with us in negotiation and discussion in person and via email - she obtained our approval for financing quickly, and made everything simple and straightforward - we were in our new car within days, and thankfully able to fit within our max budget. Thank you Ben Adams, Christine Meggs, and Guelph Nissan for a great customer experience all around - 100% recommend - cheers!

Jamie Hirons

I was disappointed with our treatment by the service department. Our next Nissan will likely be purchased elsewhere.

Keisha Harris

Update: Within a few hours of voicing my disappointment, Nissan's service manager called me. She discussed the specific needs of my make/model and that I was never offered a cabin filter because it is not a necessity in my particular model. She also made a note to apologize for the delayed response in my email, with an appropriate explanation (it was great cause her explanation didn't feel like a giant excuse). Ultimately, I have changed my rating to reflect how satisfied I am with managements response to my concern..it really validates why dealership service centers are so important...they actually know what your specific car does and doesn't need Had my winter tires put on and oil changed at their service center. Initially gave a 5-star review because I really enjoyed the staff and speed of service. A couple of weeks ago, I went to get my oil changed at a separate dealership and the technician informed me that my cabin filter was missing (not dirty, literally missing). Your cabin filter is really the only thing that minimizes the volume of toxins/dirt/debris coming into your car from the outside. As someone who takes the 401 everyday, this was really upsetting that I had been subjected to that kind of air quality in my car for several months. I reached out to Guelph Nissan to followup and see if they could provide and explanation (since mistakes happen) and NO RESPONSE. THEY LITERALLY COULDN'T EVEN BE BOTHERED TO RESPOND TO MY EMAILS. All in all they really let me down with how they choose to handle their own service mistakes. Pretty slimy and I won't be using their services ever again.

Arnoldo Santamaria

I had a great experience at Guelph Nissan! Jill was amazing, helpful and very honest. Christine was also incredibly helpful and made the entire process very straightforward. The entire team from their general manager to their shuttle driver is awesome! Everyone provided an amazing service. They always make sure you feel comfortable and are willing to answer any questions you might have. I never felt the pushiness and awkwardness you may experience at some other dealerships when they are trying to get a sale. l definitely recommend this dealership if you're looking for a new vehicle.

Leon Sandy Linseman

On time. Clean dealership. Jill was extremely efficient.

Mostafa Nategh

These guys lied to us at many different levels, and without even caring to be consistent with each other in lying. Eventually we decided not to take their ridiculous financing offer (which was completely different from their initial offer). At this point they took our $500 deposit and our car ownership document (we wanted to trade in) as hostage and gave us a really hard time getting them back. Their financing system is totally racist, and their lousy lies are disgusting. Their sales people are nice of course, and that's how we fell in their trap. Avoid them especially if you are not white, and even if you are white, keep a hand on your wallet as you walk in there.

michael bond

Service a little pricey

Megan J

The staff here are wonderful and very helpful!

Caitlin Seawright

Steve was fantastic to work with. Helped me find exactly what I was looking for, friendly, professional and didn't feel pressured to make a decision on the spot. Felt very comfortable walking into Nissan Guelph and very excited to be walking out with a new car!

Jason Lowe

Went to Nissan and spoke with a salesperson about possibly buying a new vehicle. explained to me my options and asked me what I was looking for in a new vehicle. Justin McGillivary was great help having me test drive 4 different vehicles. I was after a larger vehicle then my vw golf and found the Altima a perfect match for me. Justin went over financing and leasing with me showed me what my payments would be and always made sure the car had what I wanted. I can't thank him enough for the experience I had on buying my very first new vehicle. The ladies in financing were also very pleasant to deal with never pushing me for more warranty then I could afford or wanted. when I went to pick up my new car the lady at the front went through all the options my car had and how to program the car to my liking. She helped me connect my phone and show me how the navigation worked and steering wheel controls. She made learning the options I never had before easy. She scheduled my first oil change and tire rotation with me and even called me the following day to see how I liked the car. I had a great experience dealing with Guelph Nissan and would recommend them to anyone looking to buy a new or used vehicle.

Navid Moghimi

Great dealership. Spoke to Irfan, very knowledgeable and easy to talk to with no pressure. Love the new Rogue, would definitely recommend Irfan and Guelph Nissan.

James Reddin

I just purchased a 2016 Maxima from Guelph Nissan. I got the car I wanted at a fair price and the sales consultant Ben Adams did a great job of helping me get there. It is nice to buy a car and come out feeling like you got a good deal.

Alex Harrison

I've bought 3 new Nissan vehicles over the last 7 years and I highly recommend the brand. The reason for the 2 star rating however is the service station, stay away from there at all costs. For me twice I asked for a few minor things done with my oil changes and they said they did them but after looking they absolutely did not touch anything. Great cars, great salespeople, Jiffy Lube level of scam service station.

Stan

Was interested in a car they had advertised on autotrader. This dealership classified it as a new vehicle having a mileage of 10 km. At first glance, this would seem like a brand new vehicle. However, it turned out that the vehicle was in fact a demo (used) car that had a mileage count beyond what was advertised. This type of advertising seems very unprofessional and unethical. It didn't feel like it was a typo since they had multiple vehicles classified in this way. Would recommend potential buyers to be cautious when shopping at this dealership.

Ashish Sangwan

Rude and arrogant lady at customer service

Al Kirouac

Helped me out and I never even bought my Nissan here.

Sol Manuel

Excellent

Marie

We purchased a used vehicle following a collision, which was not our fault, that left our SUV not repairable. We wish to acknowledge Ben Adams for the excellent service we received and for the additional time he invested in phone calls (long waits with our insurance company) and follow up emails. Thank you, Ben, for your outstanding customer service and for exceeding our expectations with the support and assistance you provided to us through this process. If you are looking for a new or used car we highly recommend Ben.

Leanne Innis

Great service! Very friendly! Love the new drivethru garage.

Ahmad Hawarena

Poor customer service

Amrin Singh

I did not have a good experience. My splash shield fell off as I was driving on the highway on a weekend. When I told Guelph Nissan that, they told me i should have went to the nearest dealership when it happened. The service department is not even open on the weekend after 3pm so that was not an option for me. They took my car in two different days. I had to pay $50 for the shield because they could not determine if i broke the part myself, or if it just came loose. Regardless, instead of taking my word for it, they go head and charge me $50. Good customer service means taking their word for it and trusting the customer. At this point, the work gets done and everyone gets paid so i don't know i wasted $50. Also, when i got my car back there were fingerprints on my windows, as well as my air conditioning not working as well as it should. I will never go to Guelph Nissan ever again.

Nick loebsack

Picked up my new Nissan rogue yesterday what a great team at Nissan Guelph

John Taylor

In June 2014, we came in looking for a new vehicle for the family. We spoke with Arif and he was friendly,respectful and knowledgeable. Arif listen to our needs and made suggestions on vehicles. We purchased a vehicle from Arif, and he was helpful throughout the entire process. We bought a 2014 Versa. In September 2014, our older Nissan vehicle needed service. We brought it to Guelph Nissan and spoke with J.Weeks. J.Weeks listen to our concerns and wrote them down for the mechanic to look at. J.Weeks made us feel comfortable leaving our vehicle for the day. Our vehicle was serviced by Branko, and he did an amazing job. Branko left notes for J.Weeks to let us know what was done and everything was explained to us. When we were in for our service, Arif acknowledged us, and made us feel like valued customers to Guelph Nissan. We would highly recommend buying a vehicle off Arif, speaking with J.Weeks when getting service and having Branko as the mechanic.

nashat t

I bought a ford escape used and after i sign up all papers and i pick up my car a week later they gave me just one key and when i ask him where the other key he told me that what we have i will never go there

Kelly & Mark Elderfield

Had a great experience with the parts department. Wouldn't think twice about going back.

Leo Dell'Anno

Frustrated with buying experience. Negotiated price via email, asked if there was wiggle room, was guaranteed there was, i drove 40 minutes to the dealership and was told there was no further price adjustments. Had I been told that from the beginning I wouldn't have gone.

Alex Q (The2basic)

Just purchased a new Qashqai for my parents with the help from Ben Adams. The purchase oreder was for an SL trim but on pickup day it was upgraded to a Platinum trim. Apparently they made a mistake and ordered the upgraded model by accident and allowed me to keep it although it was $3500 more. I am sure any other car dealership would have made me wait longer for the correct model to arrive. Ben was extremely knowledgeable about the car lineups and answered all questions I had. This experience was as smooth and pleasing as I could have ever wished for. There's a good chance when I purchase my GTR Ben will be the guy!! Thank you Guelph Nissan for everything!! ...extremely happy customer.

Sherry Azeez

Just got my first car from Ben and Nancy. They were incredible to work with, super kind and helpful! I would definitely recommend these two, they made this first experience positive and smooth.

Angie Weber

I went in to have my vehicle serviced. I Noticed that they had a deal going on for new vehicles. I sat down with Levi Newton. We went through some vehicles they had in stock. Went for a test drive and the rest is history. Levi was awesome to deal with. I would totally recommend Guelph Nissan. I have been a customer here for over 10 years and always have had the best service! I love my new Rogue!

Rhonda Henry

I'm excited to say that I had a great experience with the team at Guelph Nissan store!, the staff there are great! They made me feel very comfortable and they were all very helpful. Thanks guys, and the store is starting to look amazing. Thanks Ben for finding me something to feel safe in. ????????

Terran Edwin

Bought my 2018 altima back in march from Luis and i have nothing but positive experiences from him and this dealership since owning my car. Excellent customer service and a very high sense of professionalism. I will be a returning cutomer for sure!

William Van Veen

I must say I was very, very impressed by the staff and organization of Guelph Nissan, particularly Ben and Christine. I was under some timing issues, and live quite far away - and the team went through hoops to meet all my needs. They exceeded expected timelines and did so not missing any details, gave me an excellent deal, and even gave me a loaner to get through my last day. Even though I did not purchase an expensive car - they treated me as a top customer. High praises, 5-stars all around!

Donjoe Beringuela q p

thank you so much for all your help steve Bannon& Christine Meggs,Throughout the process your friendly,gentle and caring approach has been a testament to you both and you have a certainly restored our faith in new car...GOD BLESS! #ROGUE2020SV

Igor Krsmanovic

My experience here was great, staff provided great service. Andrew Anderson a dealer at Nissan who was assisting me and helping me in the purchase of my car was a very nice man and answered all my questions. He also gave a buff and a cleaning of inside and outside of the car and a full tank of gas. As I was handed my keys he also gave me a loyalty member card for discounts at different stores, food, ect. Caring and friendly place overall to make sure your needs are met.

Adam Scherf

The service at Guelph Nissan was great. Everything went smoothly from beginning to end even considering the times. Luis, Christine, Theo, and another that I didn't get the name of went above and beyond to get everything completed for the car. Thank you again.

Lon Eeley

Shopped from London to Guelph! Best deal by $40 a month at Guelph Nissan.

Philip Skipper

The best Nissan dealership in the area will not be going to any other Nissan dealership

L M

If I could give them negative stars I would. First off every single visit to the service department is painful. Unprofessional desk staff, bordering on rude. Even though I make an appointment they are always running behind.

Shantel

my husband and I recently purchased a vehicle from guelph nissan. they were extremely accommodating with our schedule. Luis was knowledgable but also very comfortable to work with. no pressure sales. we would highly recommend.

Maria Janeiro

We had a great experience at Guelph Nissan! Ben was very helpful and knowledgeable. Would definitely go back!

JPH

Dealing with Raj Ahuja at Guelph Infiniti is the easy way to drive a new car every 2 years. I just leased my fourth vehicle from Raj in 6 years. A 2008 FX35, 2010 FX35, 2012 FX35 and now a 2014 QX70. I can indulge my desire to drive a new car every 2 years without a material change in monthly payments. I have had a lot of cars over the years but I am most impressed with Infiniti and the fact that Raj gets me the car I want. Raj also make the whole process easy. He sets himself apart from others by taking the time to understand what you want in a car and then going above and beyond to make sure you are happy and therefore, a repeat customer, like I am. Can't wait to see what's on offer in 2016! Jim Henry, St. Catharines

Ryan Smith

clean , friendly atmosphere

Emerald H

Benjamin Adam's has made buying a car extremely enjoyable - he was very kind and personable - answered all of my questions - his customer services skills are just beyond superb - he recommended a wonderful insurance company - I am so pleased and would definitely dealing with Benjamin Adam's if purchasing a new or used vehicle! Thanks again Ben for your time and care!

Cathy clare

We had an appointment to view a vehicle. We drove an hour to get there only to be told that they sold it first thing in the morning! Wasted 2 hrs of our time not to mention the gas the sales person called us less than 30 minutes before appointment to inform us which was 2 hours after they sold it! Why make an appointment if they are going to sell the car to someone else. If this is how Nissan does business then we will never purchase one again. We had a nissaN 300zx turbo at one time but won't even consider this company again.

Mukesh Khatri

We had a great experience purchasing a pre-owned Nissan Rogue from Guelph Nissan. Our sales person Kyle was great to work with and the perfect blend of informative without being too overwhelming or pushy. We went to a lot of dealerships and while price was the ultimate decider the service at Guelph Nissan was also the best.

Jarrod Peacock

This has been a great dealership to work with. From the time I purchased my first Nissan to the various scheduled maintenence visits as time has gone on this dealership is very knowledgeable and very friendly!! I'd definitely recommend this dealership to anyone!

Dalia S

My parents had the pleasure of working with Syed. He was very professional and knowledgeable. We came from out of town (3 hours away) and he managed to get everything wrapped up on our second visit. He was very patient and took the time to show my parents how all the new features of the car worked. Excellent customer service skills. We will definitely come back and see him for any future purchases. I recommend Syed to everyone looking for new or used cars.

Djordje Gavrilovic

I spent 4 months (April 12th) working with Nissan Canada and this locations service department dealing with an engine repair that was to be done under warranty. After 4 months (July 18th) of bad and inconsiderate service at the dealership, I was told that my engine would not be repaired due to "lack of maintenance" despite providing full car-proof and service records. Easily one of the worst dealerships I have dealt with and has directed me towards never purchasing a Nissan again.

David White

Don’t buy from here, this place is not reputable. Nissan Canada is no better, you’re better off buying something else. Trust me you will regret it. I purchased a certified pre-owned truck from here. Had several issues with sales and the service department in regards to parts that were supposed to be replaced. Took over 6 months before everything was replaced. Then I was informed by a different Nissan service department manager that I was missing the front skid plate. I again contacted the dealership and got nowhere. I spoke to the General Manager and he tried to blame me for either losing it or it got stolen. I ended up finding the original posting with pictures of the truck on Autotrader and it shows that the skid plate was never on the truck. The dealership didn’t notice it or just decided not to disclose this to me. Either way they should replace it which they won’t. Nisan Canada has offered me a 50% credit($450) on the part which I have to buy from the dealership at full price $900. +tax and install. Not the best customer service from anyone at Nissan.

Michael Sedore

We just purchased a 2020 Nissan Rogue from Guelph Nissan. Luis was a pleasure to work with. Along with Scott and Christine. There was no pressure what so ever. Every question was answered and we were satisfied that they were answered honestly. I would recommend Guelph Nissan and Luis to my friends and family.

Gary Haller

Tried to phone the service department for three days with no result. No one answers the telephone. Tried to complain to manager who also never answered the phone.Won't buy another Nissan.

Ana A

Very helpful and efficient service! Appreciate how accommodating they were! Thank you Jill!

Mary Granger

We visited all dealerships in the Guelph automall. My husband bought a car from Guelph from the previous ownership and did not have the best experience at the time. We since then we have returned this month to see what was new in models and the dealership. We found the staff very helpful and interested in making us feel comfortable. Gus, our salesman shared with us that the dealership has been under new ownership and management. We got a fair price for our trade and new car, the whole experience has been a pleasant one. Not at all what we've read here! We're referring our friends to Gus for sure.

Milos Vila

Good ????????????????????

Darrin Feener

I found the car I wanted. Ben & Christine were great. Purchase was smooth sailing.

Rafael Santos

Excellent recent truck buying experience with Levi Newton, and have enjoyed for years the service and amenities at Guelph Nissan.

Bob Murphy

Recently purchased a pre-owned Nissan Rogue, and have nothing but good things to say about Guelph Nissan! The entire team was very helpful from start to finish, making the entire process easy. Thanks for everything!

A&M Auto Service/Colision

We go to kitchener Nissan for our needs and we are a service centre. That's how bad these guys are at Guelph Nissan. Would never recommend them to anyone.

Elizabeth Thompson

Friendly helpful enjoyed the time to explain everything

Sharon Katerberg

Jillian was an amazing sales representative who was very helpful. She was so thoughtful and friendly, and willingly answered any of our questions. She was very knowledgeable. Christine handled the business/finance aspects extremely well! Levi was awesome at explaining the features of our new to us Nissan Murano. I highly recommend Nissan Guelph to anyone looking for a new or used vehicle. Thanks for making our sale go so smoothly Sharon-Elora

Cristian Cruz

Loving my new rogue. if you're looking for a car check out Guelph Nissan and do yourself a favour and ask for Irfan. He knows a lot about cars (not just Nissan) and it shows during his approach. Thank you Irfan and Guelph Nissan for a very laid back and stress free experience

Miss Mclaughlin

wonderful! Love my Nissan. Shopped online. Friendly staff won my business... :)

Scott Jeffers

This was my first experience buying a new car and this place was great! Totally hassle free, friendly and laid back environment with no pressure from the staff. Steve helped find the right car for me and I couldnt be happier with it! Thanks for the new wheels!

A K

I love my Nissan, however Guelph Nissan is a different story. I was pressured into a vehicle and lied to by the salesperson multiple times. Once we agreed to purchase the vehicle we never heard from them for days. I had to call to get any information and I still received no information for days after. I would never ever go to Guelph Nissan again, worst place I have ever been to purchase a car at. Be careful if you do go, do your research. They tell bold face lies

German Verbel

Horrible service

Lyndsey A

I bought a used car that had belonged to one of their sales people previously. She was fantastic and did not pressure or make me feel uncomfortable. The car is still under warranty from Hyundai so I took the car to Hyundai to check a noise the car was making. It turns out that the wrong type of brake pads were on the car and that the pads and rotors will now need replaced. Not only on the front but also the back. I have been calling for weeks now and am constantly promised that I will receive a phone call from someone to rectify the situation. I have now had to get Nissan Canada involved and they refuse to do anything for me because I need to have contact with the dealership. As a young person buying their first car from a dealership, I can guarantee that I will never purchase one from this dealership or from Nissan ever again. I purchased an extended warranty on the car through Nissan that I will now be doing everything possible to cancel because of this disgusting excuse for customer service.

Chitra Saravanan

We loved the service, everyone is very friendly and helped us find exactly what we were looking for. We are enjoying our new vehicle. Thank you!

Ryan Darch

Nissan staff were exceptional at meeting my requirements. I needed a car literally the next day and they were able to oblige. Unfortunately I noticed a scratch on the driver window and they are planning to have the Nissan closes to me do the replacement. Keep up the great work! Special shout out to Steve and Jennifer.

Angelina Ciavarella

Very pleased dealing with Guelph Nissan, Steve Bannon and Christine Meggs were great to help me find my new vehicle!

Lori Gillard

We have purchased two vehicles at Guelph Nissan and both times we were very pleased. Jillian went out of her way to help get exactly what we needed and with in our budget. I love my Rouge and would definitely go back when i need another car and will have Jillian help us again. They are all very friendly and make the purchase very easy.

Lawrence Levesque

Ben Adams at Guelph Nissan was extremely professional, knowledgeable and accommodating. Very pleased with our experience.

Stephanie Wright

Wonderful. Fixed my car up and lent me a courtesy car as they needed to keep it overnight. Friendly, welcoming and made me feel comfortable.

Ivan Gjorgiev

Just purchased a new 2016 Nissan Rogue and unfortunately we had a problem with the vehicle in the first month. During the purchase process, staff was very professional and we had great experience. After the purchase, when the technical problem with the vehicle occurred , they handled it promptly and professionally. This was our second purchase in this dealership. Will highly recommend to anybody looking for new or used vehicle. Thank you Guelph Nissan.

TheSoccer346

Service department fast and talented. Sales vary knowledgeable and friendly.

Harjit Douglas

Service was excellent. The staff were pleasant to deal with. Work was completed in the time frame quoted. Shuttle driver was very pleasant.

George Paris

We took delivery today of a 2020 Rogue from Guelph Nissan. This is our second purchase from them and in particular Ben Adams. Ben is very professional and knowledgeable of the product line. He is very engaging and a pleasure to work with. We will be back for our next vehicle purchase.

Eric Clarke

Beware of Ben! Very disturbing experience with their salesman Ben at this dealership. Made a deal over the phone one day. Had a firm deal setup with numbers done and agreed to send CC deposit to continue with deal. Salesman said he would write up the deal and call for the deposit. Ben did just that, called me, I gave CC info for a large deposit, but then never sent a deal through for us to sign. Didn't think it was a big deal, would probably get to us tomorrow. Filled out a credit app with a nice lady via email and then heard nothing from Ben or anyone else. Overnight my wife changed her mind about the deal (model) and since I knew we had not signed a Purchase Agreement and I knew the OMVIC rules state if there is no PA signed then the deposit must be returned in full by the dealership that all would be fine with the deposit. But we still wanted to deal with Ben and see to getting the different model from them. So, I informed Ben first thing in the morning we wanted to switch models, gave him the details and he said no problem, this happens and he would get back to us later with a possible deal when he got to work. Later when he was preparing new numbers for the new model I apologized to Ben for the mixup and told him to just send their best offer so I could just say yes or no and not waste their time as he spent a fair amount of time the day before with the original deal. I said if it doesn't work out, no hard feelings, refund CC and we will go on our way. This is where it gets disturbing. Ben informs me that I have definitely bought a car from Guelph Nissan inferring that my deposit was a contract and agreement to purchase something no matter what. I had to choose something because I was buying a car that day from them no matter what, just didn't know what car yet. What a joke, being in the industry he should know OMVIC rules that there is no sale until a contract is signed. He tried to strong-arm force me into making a deal. If he wants to make deals this way, Ben needs to go back to the 1960's where the vacuum salesmen used to bully the housewifes at home into a buy. So brutal. Anyway, it gets worse. Ben then sends the final deal and I tell him I won't consider it now until I get the CC refund back because his tactics bothered me. He refuses to process any refund and then ghosts me to his manager. I try to call the dealership but get put on hold and then forwarded to a salesman. Guess who ... yep Ben on the phone. He quickly puts me on hold, waits a few minutes and then disconnects me. I call back again and after several minutes finally get to talk to a nice lady, Jennifer who passes a message on to Matthew the manager who eventually calls me back and is very pleasant and promises to get me a refund. Fast forward several days and everyone else in this dealership dealt with the refund and subsequent contact very professionally, refund was taken care of, all good. Ironic part on all of this was the deal Ben finally sent me at the end was truly a great deal and we would have taken it for sure (we actually ended up paying a touch higher somewhere else) but he blew it with his bush league strong arm tactics as there was no way I was going to deal with that guy after that type of unprofessional behaviour. I've kept the text messages and conversations in case management would ever like to see how this played out but they have been great so they probably took care of this in house. I will say the dealership had good offers with very compeititve pricing so I can recommend going there to try to make a deal, just make sure you aren't dealing with someone in particular is all I would advise. The mgmt team seems very good and on the ball so I am not sure how mgmt will take this review, they could do the usual rebuttal trying to difuse but I hope they take this at face value because this is exactly how it went down, this is all straight facts, and it wasn't cool IMO.

Ann Fowler

I am very happy with the service provided by Guelph Nissan. They are committed to providing excellent service, are very friendly and ensure that they have the job completed by the time promised.

Joel Woodward

Leased my new Maxima from Jill @ Guelph Nissan. Easily the smoothest and best car buying experience I’ve ever had. Definitely recommend and be sure to ask for Jill ???? See you in two years for my new model!

Nathan Finoro

Went in and spoke with Luis and did a few test drives. Although I did not buy a car his service was exceptional and I would recommend him to anyone looking for a car.

waleed sadaqat

One of the worst dealerships to deal with PERIOD. I have been working in auto service industry for 13 years. I have had the worst experience dealing with Guelph Nissan. I ordered a part that I was supposed to get two days later. Two days later I called to check for delivery status, was told that the driver was on route. I called back at 5:30, the dealership manager would not talk me. I called in the next morning. the staff would not answer the phone, which seems to be the norm, they don't answer the phone and they don't answer messages. If it wasn't for the Nissan name, they wouldn't stay in business for more then a week with the way they run their business. UPDATE: Since my last review 4 years ago, things have definitly changed. The staff is very helpful now and service has improved.

mark dietrich

Great place to buy a car

Mohammed Al-khooly

I bought a used Honda Civic from Arif. It was a really good experience. They voluntarily replaced the front brakes. I felt no pressure. I even asked them about their poor reviews for which they informed me they are aware of it and they have new management in spite of it. I even messaged Arif several weeks later to ask about something I thought was wrong with the car. He told me it was just snow in my rims and he was right. The one issue I did have with them is that my car was not properly detailed when I picked it up. Apparently, there was a mix up with the service team and the detailing was not done. Other than that, it was a great experience.

Claudine Newell

I just had repair at Nissan. And i just want to say thank you so soo much to Sam who did an amzing job of helping me with my car. Now i have my car back with a new angine i couldnt Thank you enough to Sam and team work who worked on my Nissan Junke . thanks again Sam ????????????????????

faraad arfeen

Very happy with the service department and just the general look of the whole dealership! Great job.

Brianna Russell

I had a really great experience here. Everyone was very nice and they worked fast to get me my new car. Ben and Christine made the process very easy. I’m really impressed with this team!

Clayton Johnston

It was a pleasure dealing with Luis. He made the process very easy and pleasurable. I had purchased 2 pre-owned cars in 2 weeks and they came looking like they were in the showroom. I will be back for my 5th purchase from Guelph Nissan.

QinYYZ

The service department is very good. Always do a great job and never try and up sell you

Fola Esan

I leased a car recently at Guelph Nissan and received excellent customer service from Sharaz S and David M.

Linda Kreager

I am very pleased with the service I received while purchasing my Rogue. All staff was very friendly and knowledgeable. Recommended!

Sarah Altmayer

We just recently purchased from Guelph Infiniti Nissan - and had a fantastic experience. The staff were always friendly and professional and went above and beyond to help us find the vehicle we were looking for. Our sales consultant Ryan Mercer was extremely knowledgable and made sure we found the vehicle that suited our needs and budget (not to mention he was always a pleasure to speak with and clearly has impeccable taste in both automobiles and suits). Lisa Bouchard, the business manager we dealt with was beyond helpful. She was extremely professional, went out of her way to ensure everything was explained in detail and that our financing was the best it could possibly be. Finding a dealership that goes out of its way for its clientele is not always easy, so if you are looking for a new or used vehicle I highly recommend Guelph Infiniti Nissan and its incredible staff.

Skyway Diner

BEWARE OF THIS DEALERSHIP!!!!! Once they get your money forget anyone will help you. I just bought used Infinite JX35 couple of days ago and I have a missing part in a car (on bottom of the back bumper) they said it happened after I bought the car and blamed it on me for it. I told him I don't think it happened after I took the car (since I called them day after I received the car), plus it looks like the part has been missing for a while, there is lots of dust in the place where the part is missing. The guy was no one else but the Sales manager name Richard Vermon, completely useless and unprofessional. I should have seen the review before going to this dealership. NEVER GOING BACK EVEN FOR OIL CHANGE.

Mohammad Sabha

I have dealt with many agencies across multiple location. Guelph Nissan is the only place I found professtionals that are ready to reach a win win deal. It was a wonderful experience. They weren't pushy like everyone else and gave me my space. I have made a decision to buy all my cars from Nissan Guelph family. A big big shout out to Levi! You are the man. Never ignored my calls or emails and you were never bothered by my hesitation :) thank you so much for the amazing ride

Steve Ablett

Bought my first car in 10 years from Ben Adams last week. Ben knew his product line extremely well, he was very professional, didn’t try to up sell me, and made the process easy. Wouldn’t hesitate to buy another vehicle from Ben at Guelph Nissan! Unfortunately I have to edit my review above. A month after I bought my 2018 Murano I started having problems with the intelligent cruise control. It appears this is a chronic problem with several models and not limited to the Murano with ICC. I was not told this was a problem before I bought the car, and my e-mails to Ben have gone unanswered. That information should have been disclosed and as a general courtesy my e-mails should have been responded to. To me this is poor form and adds an element of distrust!

John Melinda

At the beginning of April my wife dropped off our QX60 for warranty work. I want to personally thank your dealership and especially Jen in service for making this a pleasant experience. Our vehicle was not ready as planned on the Friday, JEN made arrangements for the loaner vehicle to remain with us over the weekend. Jen was upfront with the reasons why our vehicle wasn't ready, this was much appreciated. The customer service that we experienced with your dealership was excellent. Keep up the good work and thank you Jen. Kind Regards John A and Melinda A

Sinisa Stojcic

We lovd Nissan ❤❤❤

Zoran Arsic

I must say what is right, This time Guelph Nissan passed with flying collors. On time ,price was right.pleasent experience. I hope thay will keep it that way. Zoran

Anna Mouse

Horrible experience, stay far away. Bought in the dead of the winter and will never make that mistake again. Asked the sales guy - point blank - whether the tires were in good condition and needed replacing. He said no. Within 1 month my mechanic was shaking his head at me and explained how they were so bald that they should not have passed safety. This should have been my clue to go and return the car. Foolishly I did not recognize the foreshadowing for my future. They promised to send me the service/maintenance records for the car ("always maintained by them - perfectly!"). They did not (despite many emails/phone calls requests). First summer I realized AC doesn't work (of course not - this is why you don't buy a car in the winter). The sales guy who put my licence plate on (remember - dead of winter when purchased, probably - 20 outside) did not mention that the door underneath the licence plate was rusted to heck. The list of fun we've been through (Pathfinder was purchased): * new tires * fix AC (about $500 and still not working) * replace fuel sensor ($500 - mandatory to pass emission test) * replace 1/2 of drive shaft ($1200) * rad assembly replaced (they didn't transfer over my information to Nissan Canada so I was 100% out of pocket for this - $1500) * transmission (about $2,000 at this point - caused by the above rad assembly issue) Today's news from the mechanic? Cracked intake manifold and "fried motherboard" aka ECM relay that was supposedly replaced about one week before I bought the car (remember, still can't get the records) are the reason it didn't start this morning. When I tried to go to work. Hopefully he can fix it for under $1500 - maybe. Intake manifold is back ordered at Nissan for 4 weeks so apparently I'm not the only one with this problem. Long story short - don't buy a Nissan and don't buy it from Guelph Nissan. Despite direct pointed questions they misrepresented what they knew about the car, did not provide the records despite multiple requests and sold me a lemon. I don't even want to do the math on all of the above. My attempts to call them and resolve this have not been successful so I guess we'll have to go to OMVIC and court to figure this out.

John So

Great service. Had my winter tires put on, oil change and serviced. Staff was very friendly and helpful. They also provide a free drop off and pickup service

Colin Metzger

What a mess

Tabatha P

Great experience dealing with the staff at Guelph Infiniti / Nissan. Started with excellent communication from the sales staff, then a very accommodating test drive. From there we received a very fair trade in value and purchase price on our new Titan, Moving from a compact sedan into a luxury pickup was a huge decision, thank you for making the experience pleasurable.

DonAndBec Allison

We just picked up our new 2020 Nissan Rogue the other day. Super happy with the overall professionalism displayed by our salesperson, Levi, at Guelph Nissan—we give him an A++ Love the new blue colour on the Nissan and impressed by the smooth handling — and can’t forget the heated seats......game changer :) Thanks for the great experience. Well done and pleasure doing business!!

Carl Nelson

Great place

BRETT hu

If there is a negative point, I will give it to them. I have a 2008 Nissan Rogue. Two years ago, I had some issues with the transmission. I took it to this dealer. They said it was the torque converter seal issue and it was not covered under the warranty. I spend $1000 to fix the problem. However, after it was changed, they said that the problem was not solved, the cvt had to be changed as well. Since the cvt is covered by the extended warranty, it changed free of charge. Again, about two days ago, I drove the car on the highway for about 1 hour, it lost power again and the rmp cannot go over 2000. And there is a bit fluid leaking on my driveway after that. I thought the same issue came back again, so I did a bit search online. A few people said that the torque converter seal should be covered by the extended warranty. I went back to this Nissan dealer and show the links to the custom sevice. They did not care. He said he does not know those people online and not sure if these people were lying. He insisted that the seal is not covered by the extended warranty. Today I got the call back. This time, they said the cvt failed and they will install a new one under extended warranty but the premise is that as a customer, I have to install an extra transmission cooler. Otherwise, CVT is also not covered. They will change the transmission under warranty again but I have to pay $1500 for the transmission cooler. It is so ridiculous! It is obvious there is technical deficiencies with their transmission design, after years of driving the car, now I have the obligation to install additional medium to cool their transmission. If the information was communicated to me at the time when I bought the new car, I had the option to decide if I want to pay for it. It just tell us that their transmission warranty is a big cheating. The customer service of this dealer just makes you so angry. The transmission failed again within two years (about 36k kilometers). They always find some excuses to charge extra money. I just talked with other Nissan dealers, They said Nissan has no such a request to install the transmission cooler. This Nissan dealer is a liar.

Ryan Mahood

Review #2: Pathfinder needed the front drivers side wheel bearing done, drivers window actuator replaced and passenger door handle replaced. They couldn't get the handle done. Dropped the car off at 7 am. They didn't start the work until 330 pm. I picked the car up at 5pm and they charged me 2.5 hours for labour. How does that math work!?

Pauly K

Welcoming, polite and professional! They were very accommodating and knowledgeable, great experience all around! I will definitely be a repeat customer! Thank you!!