Reviews of Guelph City Mazda (Car Concessionaire)

Paul Xiong

Went there to service my vehicle. It's standard dealership affair, but at my experience was quick and pleasant enough that I would recommend the place.

Richard Eldridge

Had a great experience with Greg M. He was honest and was able to help me while I was looking for a car, wasn't able to get the vehicle but he tried and kept me in the loop. I really appreciate his efforts. Looked about a week ago just found another vehicle from another brand because of the supply.

Bryan Johnston

Fantastic, wonderful, amazing customer service. And great vehicles too.

Juan Cruz

..a nice place to get your ride fix

Robert Olsen

Excellent staff, especially in the service department. I still brought my car here even living in Montreal.

Sadie Seale

Very patient and excellent at listening to details on what you need. Make you feel at home every time you walk in the building!!!

Aqleema Anwar

I am from Etobicoke but was in Guelph for the day. My Mazda had an issue and I called Guelph City Mazda for some service help. Ryan (the service manager) was very patient and talked me through possible fixes for the problem I was having. His top concern was to help me over the phone and not unnecessarily have me come into the dealership to charge me for having a look at it. For that I am very appreciative and would highly recommend this location.

Kirubel Yitna (K.B)

Great customer service, dealer prices as usual but have specials on alignment right now so that's a plus

Marina Smith

I purchased a Mazda CX3 at Mazda’s Guelph location back in April. From the moment I walked in Bill was laidback, friendly, and never once made me feel pressured to buy. I originally came in with about 45 mins left til closing time and Bill never cut me off or made me feel rushed. He said “why don’t you come back tomorrow and we’ll go for a test drive. I want to take you out on a rally course so you can really see what this vehicle can do!” I was worried it would feel awkward him in the car with us, but it felt like we were going for a ride with an old friend. I had been so used to dealers handing me the keys and off I went - very little care, and as soon as I got back there was always the usual pitch - “what can I do to get you to sign today?!” That was never the case with Bill. Formerly a driving instructor, he is perfectly suited to take you out on the open road and show you what the car can really do. He had us hammer on the gas, slam on the break, take tight corners, turns etc. The test drive was FUN and informative. The conversation was easy, Bill is basically a combination of my husband and I, and we just had a blast. When we got back to the office we discussed options and when we asked what the best deal was he could give us, he pulled it all up on his computer in front of us, completely transparent about what he could offer. Other places we went had to go “speak to their manager” and it was always closed door whispered conversations. Not at Mazda. The owner chatted with us as well to ensure we knew no matter what we would be taken care of. he’s been in business a very long time and I can see why - customer service next to NONE. If you’re looking for a quality vehicle with amazing finance rates and top notch customer service, I urge you to visit Guelph Mazda and while I’m sure you can’t go wrong with any of the sales staff, I would recommend Bill any day! Tell him Ty and Marina sent you :).

Q H

During my process of getting a new vehicle my associate was Laurie and she was absolutely wonderful to work with. Laurie is very attentive and she listened to all of my questions, comments, and concerns I had and made me feel comfortable during the search for the right vehicle and the buying process. If anyone is looking at getting a new vehicle, I would very much recommend going to Guelph City Mazda. They have a high quality of service at this location and make the process (which can be difficult at times) extremely easy and fun!

Par. PG

Some places haven't learned how to deal with customers yet... they haven't learned the reason why they are working there is simply because of customers, none likes to receive a rough attitude...and hopefully the management can teach it to the service-receptionist team.

Rutul Karbhari

Very bad service. Not satisfied at all. And i gave them mu car twice and ahd it with different issues.

Reverend Ray

First time visitor for an Oil Change - price for oil change is fair (same price everywhere) I wouldn’t prefer you take ur car here for service, I guarantee they will try to force u to buy more things that you don’t need. I didn’t appreciate the pressure to buy things I didn’t need, I told them I won’t be coming back. Be careful, if you go there for an oil change make it clear!!! Just an oil change and don’t try to sell me anything unless I tell u.

Zak

It is a fantastic place. And more importantly, fantastic knowledge and easy people to talk to. I was there 2 years ago and I just got to write this review. Mazda should be the first place any person should start with for great cars and more importantly easy conversations with the people. All the best.

arianna montano

I have taken my car here a few times (different things) and it’s the second time soon after I leave I start hearing random sounds in my car. When I call to explain my issue they are vague about what could be the problem and then blame it on the fact that I don’t drive enough. It’s the second time my car makes noise / a sound soon after having taken it in for service. The first time they charged me and didn’t fix anything. I left feeling dismissed even after I insisted that it didn’t matter how I drove the noise was noticeable. Now I am supposed to take it in again but of course will be charged probably to be told about something else being the problem that isn’t the actual problem. Don’t take your car here! I have no trust in this dealership and my car just turned 3 so it’s very new still.

Kay Schieck

Couldn’t ask for better service. Everyone is friendly and helpful. Just bought a Mazda CX-5. Laurie was super in helping us in our car journey. The girl knows her stuff. Would highly recommend her to anyone who is looking for a vehicle. Just didn’t hand me the keys. Came out and helped me figure some of the features

Luis Cárdenas

Great service, honest people. I'd highly recommend. We bought our Mazda3 here a few months ago. They took the time to explain a lot of things about the car and the financial stuff. Gave us time to think and took us for a couple test drives. Never were pushy or tried to force us to buy buy buy now (like other dealerships). I just wish I could have afforded to wait a year to buy a new car as the new Mazda3 is coming soon!

tenitton kanagaratnam

Every time I finished my work quickly

eugene durocher

Quick repair, comfortable waiting area. Drinks and beautiful cars to look at while you wait.

Jessica Buck

Had a mishap at another dealership. Ben from Guelph Mazda was able to squeeze me in last minute to correct my alignment. Ben and Ryan (Service Manager) both test drove my car after to make sure it was done correctly. Great customer service and really appreciate the level of care taken with my car. Will be returning for my upcoming services. Thanks again!

Morgan Minke

Lukas was the individual I met with at Guelph City Mazda. He was extremely nice and was not pushy at all. He went through all of the details and even stayed late to make sure we were happy with the information we received. They made you feel comfortable and that you were a valued customer. By far the best dealership I have been too.

Brad P.

Though I ended up buying a different brand, I cannot say enough good things about the salesperson I dealt with here (I believe it was Mark). Knowledgeable, friendly, and enthusiastically gave us all the information we needed. Treated my wife and I equally and with respect. Keep up the good work; sorry we bought a different car.

Ali and Myke Leclair

Great car buying experience from start to finish. No pressure sales and even took the time to get better value on my trade. Would recommend Guelph City Mazda to anyone looking for a new car. Love my 2019 Mazda3. Thanks Sean for you help.

Shw

Great atmosphere while my vehicle was being serviced.

Jennifer Hall

Excellent customer service experience. Sales people not pushy. Service centre excellent.

Jan Wichanski

Amazing customer service and nice looking dealership. I bought one car here and I'll be back for another in the future.

Candace Raymond

I loathe going to car dealers.. I go out of my way to avoid them. I needed a new car and grudgingly went to look. Adrian helped us and demonstrated integrity, and a sincerity that I was not expecting. The location general manager was a lovely man who made an effort to demonstrate transparency and sincerity. Naveen handled financing with the same manner. Truly a team that cares about the lasting impression with everyone who comes the location. I am a suspicious person of sales people. These are not sales people... They are customer service specialists.

Derek Brereton

Bought a 2013 Mazda 3 at end of June and just had my first service. Everyone had been pleasant and helpful. Car is running great. Overall very positive experience.

Kelly Wayne

Great fast and efficient!

Asif K

The best car buying experience of my life. Mohsen, the owner, gave me an awesome deal. Naveen was very easy to deal with when finalizing the financing. Highly recommend Guelph Mazda. Worth the drive!!!

Rayan

Went to the Guelph Mazda for a CX-3, and it has been an amazing experience going through the process with Reg and Naveen, excellent services and customer care, loved my time spent at the dealership and I am looking forward to come back again and purchase another vehicle. Great job Mazda Guelph, I am a very satisfied client and friend, see you guys soon, stay Zoom Zoom.

Adam Kropf

Their service department was great!

Lisa Parsons

I rarely rate and review a business, however, felt it necessary to highlight the incredible experience I recently had at Guelph City Mazda. To be honest, Mazda was my last stop in a very long list of dealerships. I wanted to make an informed decision and was prepared to do the leg work required to do so. Immediately upon walking into Guelph City Mazda, it felt right! I was warmly welcomed by Laurie who went above and beyond to make my purchase a positive experience. From start to finish, her level of professionalism, kindness, and openness set her apart from all the others. I'm so thrilled with my new vehicle and would highly recommend Guelph City Mazda to anyone. 10+++

Sandor Fazekas

Dealerships can be difficult but we had a good experience while purchasing a vehicle.

Chris Gregory

Super accommodating for service including pickup service.

Raymond Rauber

Bought a CX5 here. The experience was great. Very friendly knowledgeable and helpful.

Miranda S

So, this is sorta a different angle of review for my 2010 Mazda CX7. In this review I'm going to talk about how my car performed during a highway accident that happened on my way to work today. I was driving down highway 8south and going towards King Street when I got hit on my passenger side. My car spun 180° and I tried to regain control of my vehicle when I started to roll down the ditch. At this point everything happened on slow motion. I remember instinctively covering my head as the car was rolling. And next thing I knew it all stopped. When it finally hit me that the car was now fine and in place I self evaluated myself realizing I saw no blood, and felt no sharp pains anywhere. It's been 14hrs since my accident and I'm starting to feel the soreness but I genuinely am impressed with how well my car held up to a highway accident this morning. Thanks Mazda for a product that kept me safe.

Bruce Adrian

Clean and orderly

myron kuepfer

Kellen is an excellent salesman. Extremely prepared, personable, one of the best car salesmen out there. Will definitely buy from him when we're ready. Great cars too.

David Magnus

Very helpful and friendly. We didn't buy right away, but they kept answering questions via email while we were deciding. Once we were ready to buy it was a great experience. Thanks again!

Tammy Bannon

Been buying my cars here for 24 years!! Excellent service dept and management!

Cathie Miller

Great personal service and attention. Sales and service staff are really knowledgeable and make sure you are attended to.

Jess D

I purchased a used 2016 mazda cx5 from a Hamilton Honda dealer. I brought my car in for service and they were excellent. Even with me not purchasing my car here, they took care of me as if I did. I highly recommend this place!

Sumit Kumar

I hate the service provided to me by Greg. He make fake promises to get the car delivered to me on time but he didn’t even have the car in stock. After signing the documents and wait for a week he told me they didn’t have the car. Poor quality of service provided.

Miranda Drexler

Getting my new Mazda3 was an awesome experience! I started out by looking at a million websites for cars and when I finally went to guelph city Mazda they found exactly what I needed right away! Bill was super helpful and friendly! He found out what I was looking for and helped find a great match! After a great test drive, the buying process was really smooth. From getting financing, to trading in the old car all the way to picking up the new one, the entire Mazda Team was great to work with! I would highly recommend going to the Guelph City Mazda Team for your next Zoom Zoom experience!

Ryan Donahue

I bought both my cars here, and I constantly get my car serviced there the staff is friendly and courteous the only criticism I have is that the creamers for the coffee or not refrigerated despite the fact that there is a fridge underneath the counter

Sreejith k s

Excellent customer service

Harold Darling

My selling dealer and my only service place for my Mazda service is excellent as well as Bob Irvine parts manager best price on tires you will get

Mecha Shark

Great for having parts department. I frequent them for various projects. They are very helpful.

Katelyn

Recently purchased my first Mazda 3, Bill is a great sales associate and was very helpful, will definitely be getting another car here.

B Bails

If I could give 10 stars I would. I couldn't find a car in my city so ended up having to go to Guelph. There were some issues with the car I purchased that I wasn't thrilled about and Mohsen and his team went wayyyyyyyyy above and beyond to make me happy. I can't say enough nice things about this team. They really know how to treat a customer and respect their customers. I would recommend this dealership to everyone! You'll be treated like royalty here.

sainadh Bommasani

I bought a new CX-5 car recently,I have had a great experience with them .they explained each and every detail of product,and gave suggestions to go for extra warranty,which is veryuseful for the life of the vehicle and to save money from our pocket!

Ber McLean

Great HONEST staff. Will be buying my next car here! Ask for Laurie!

Jacqueline Edwards

I had an amazing experience buying my first car from Guelph City Mazda. Laurie was extremely professional and kind. Having never bought a car before I was a bit nervous going in, but that quickly went away as Laurie and Naveen were so welcoming and helpful. I would definitely recommend!

Colin Smith

Guelph City Mazda is my trusted source for purchasing cars because they treat myself and my wife like family. I have always been happy with every car I've purchased from them for 20+ years!

Liam Hadla

Friendly staff and the service department had knowledge on each product and accessories recommendations.

Rick Kowalczykowski

Great crew in parts department!

Robert Cruz

Nice people. Good service.

Dong Jiao

great service. Nice people.

Jeff Groenewald

Reg, our salesperson, was extremely knowledgeable on the Mazda CX5, the vehicle we were interested in. Took us for a great test drive and explained all of our options. I liked the car, and liked dealing with Reg, and subsequently, the Dealership Manager, Mohsen. I have never purchased a Mazda before so now having made the purchase, I'm looking forward to what is hopefully going to be a good long term relationship.

Isaiah Dabu

Recently purchased a used Mazda from out of town and needed some help sourcing out an owners manual, and a quote on removing an installed bug deflector on my new car. I was helped out by parts manager Bob Irvine, and he was very courteous, prompt, and helpful! I will definitely be taking my car here for maintenance as the staff seem to be very professional, polite, and honest. Thank you!

James Tellier

Adam Dunn is a really good guy, I bought a car from him a couple months ago, Told him what we can afford and what im looking for and he went all out to help us out. Overall very happy with this place everyone is friendly!

Katie Reid

I can’t resist sharing my incredible experiences with this dealership over the past several weeks. Adrian was a blast to work with. Not only was he a ton of fun to work with, he showed knowledge, compassion, honesty, professionalism, understanding and enthusiasm. He took his time, walked me through every aspect of buying a new car in full detail, and made the entire process so much less nerve-wracking. I visited several other dealerships in Guelph before this one, and no other experience begins to compare! I highly recommend Guelph City Mazda to anyone thinking of buying a vehicle, and I further recommend Adrian to help you do so.

Harleen Kaur

Bought my first car here and Randeep Virk was helpful and knowledgeable to assist me make the right decision about my purchase.

Santhosh Thulasi

Service is great always. People clearly convey what you can expect and what needs to be done.

Elif Günçe

We were especially pleased with Farshad's friendly assistance. He is knowledgeable but not arrogant, answered all our questions to our satisfaction. If we decide to buy a Mazda, we will look for Farshad.

farukh Ali

I find them professional behavior but very expansive.

Idil Abdi

Mark and Naveen were beyond helpful!

Niroshan Udith Bandara

A great experience.

Rebecca Patten

Many thanks you's to Product Advisor Bill Roach who helped me with my car purchase this month! Super friendly, and knowledgeable about Mazda cars, and he really educated me on how to assess my vehicle needs and plan for the future. I can't thank him enough for providing a great experience as originally the thought of buying a car was very intimidating. Very happy with my new purchase, and the overall experience at Mazda - the team was great at making my family feel welcome too during the whole process.

Amy Vorstadt

Kallen is absolutely incredible! He worked extremely hard to make me the happiest I could be and he succeed! Thanks to Kallen I am now in love with my 2017 CX-3 GT. I highly recommend Guelph city Mazda if you're looking to purchase and I further recommend seeing Kallen!

Andrew Donovan

It's a car dealership. Nothing fancy. The service people have always been great to me and when there's been issues, they've done their best to accommodate inconveniences. There is coffee, tea, water and fruit in the waiting area, which is nice. There is also free WiFi which makes waiting around for your vehicle to get services a little more bearable.

Julia Vidotto

I'm in the process of purchasing a pre-owned Mazda3 and have felt the staff at Guelph City Mazda have been friendly and professional. Dominic and Naveen helped me explore my options and made me feel comfortable when I made my decision.

Neil M

Purchased a new 2017 CX-9 after many months of researching and test driving all the vehicles in this class and could not be happier with the vehicle. Laurie my product advisor was very friendly and knowledgeable and took the time to answer my questions. Every time I walk through the front door Moshen or one of his staff acknowledges me, something you don't see everywhere. If you are looking for a new or used Mazda make sure you check them out.

Rosaura Ramirez

Hassle free transaction, easy to understand numbers, easy financing application. Bought an immaculate 2016 cx5 from Bill he was simply amazing, honest and helpful. Definitely recommend dealing with this dealership and Bill. Very happy with the vehicle.

John Brigstocke

Excellent and friendly service. Highly recommended dealer for purchase, service, parts or information. Really good atmosphere and good people to deal with. Have been dealing there for parts for our Miata with good results for some years and now have added a Cx5. They have great cars.

Quinn Power

Salesperson came out and greeted me as soon as I came, was polite, but did not listen to my budget and insisted that I need a brand new Mazda. (I don’t drive my own vehicle much and saving for a house) She would not shut up about the features of the different Mazda 3’s. I couldn’t even get a word in to mention my wife owns one already so I’m aware of everything she was saying. At least she knows her products very well, I’ll give her that. Please teach your salespeople to listen to the customer and not talk so much.

Adam Adams

The seatbelt in my Mazda5 literally fell apart in my friend's hand. This dealership says I'll have to pay for that, even though that's clearly a factory defect and a serious safety concern. Think about that when you consider buying here.

Martha Nandorfy

Reg Rosauro our dealer has great social skills and is very professional, knowledgeable, and articulate. He took his time to patiently show us all aspects of how to operate the car, and was very clear in his explanations. This is significant because we were not at all familiar with the latest electronic features. Sometimes salesmen don't know enough about the cars they are selling, and on a few test drives at other dealerships in the past, I had felt that I was not getting the help I needed to make an informed decision. At Guelph Mazda I felt confident because Reg did a great job of walking us through all the features of the car. Arranging the trade-in and deal went smoothly. It never felt like a hard sell; we weren’t pushed to make rushed decisions. All other managers we chatted with, like Mohsen who greeted us warmly offering coffee, and the Financial Services Manager Naveen Verma were helpful and unhurried. Our experience was stress-free and pleasant (adjectives I wouldn't normally use to describe any kind of shopping, let alone for a big ticket item). I cannot comment on service yet as I have just picked up the new vehicle. We have only had the car for a few days, but so far so great! I highly recommend this dealership and Reg as an outstanding dealer.

Robin Kerr

If I was buying another Mazda, it would be my preferred dealer

Just my car shit !

Very unpleasant and very unprofessional Simply ordering parts get treated like a pos

Shan Lee

Salesman was nice but almost walked out when dealing with financing. He completely ruined what should have been a very exciting day for me. When a person says no to the extra warranty or protection package leave it. Don't be condescending and rude or tell me to go home and "google" the product. We went home and "googled" your extended warranty and read on numerous sites it wasn't worth the money. Maybe you should google manners and good customer service. Will never purchase from this dealership again and haven't even picked up my new car yet. Just hope that I'm happy with the product or the whole experience and $40,000 will be a total loss.

Tyler Hannemann

Was just there, and left . Service and parts , get it together I'm sure you can handle both occupations. Especially if the parts guy is busy talking to someone about a dog

Candice Yeung

Awesome service!!The staffs are very nice and helpful there. Highly recommend Guelph City Mazda. Thank you Naveen!!

Jiten Aylani

I recently purchased a 2021 Mazda CX-5 and I was greatly satisfied with the service provided by Randy and Naveen. They let me make the important decisions while giving detailed explanations of the vehicle and other options. I would highly recommend their service.

Monique et Jean-Pierre Newby

The service advisors are knowledgeable and efficient. They treat you in a professional and courteous fashion. I recommend them.

Taylor Teeple

On behalf of my grandmother and I, we had a very pleasant experience dealing with Randy Virk and Naveen Verma at the Guelph City Mazda dealership. They were both very kind, knowledgeable and trustworthy. Randy was extremely helpful when explaining the features on my new CX-30. Thank you!!!!

Shailendar Kaushik

As first-time Mazda customers, we were very impressed by the professionalism and expertise of our advisor, Laurie. She was with us every step of the way, and went above and beyond to make sure that our experience was smooth and satisfying. Thanks to Laurie, we left the showroom with our first Mazda, but it won't be our last!

Rajiv Mehta

Great service

Sarah Robinson

I just purchased a new car today and I couldn't be happier! My Product Advisor Kallen was extremely friendly and professional. I felt very comfortable and well informed. I will definitely recommend this dealership to anyone interested in purchasing a new car. I plan to return for my future car needs.

Al and Andrea Bonner

bought a cx5 from this dealership with no regrets and no pressure. I do all my own light servicing (oil changes etc) and sales staff fully supportive giving me clear direction on how to keep records for warranty issues should they ever occur. have had one minor factory recall on the vehicle but repair was quick and flawless

Bob Millson

My wife and I purchased a 2017 Mazda 3 in June 2017 and have been quite impressed with this vehicle! I have also taken particular notice of the follow-up attention given to us by Laurie who we dealt with during the purchase. Laurie presents a very refreshing approach to selling a vehicle that I have seldom seen in the many vehicle purchases I have made. Laurie is genuinely interested in the prospective buyer getting the vehicle that best suits them with no attempt to up-sell a more expensive vehicle or additional expensive options. Laurie was very thorough in outlining all details of the sale and all features of the vehicle both before and after the sale. She was very patient with the fact that it takes me a long time to purchase a vehicle! What has really inspired me to post this review is the fact that recently, after owning the vehicle for over six months, Laurie contacted me again to check if I was still satisfied with the car! A sales associate who is interested in sales commissions only would not take the time to do this much appreciated follow-up! It also demonstrates Laurie's faith in what she sells. If you are interested in looking at a Mazda don't be afraid to visit Guelph City Mazda and look for Laurie!

John C

I definately recommend Guelph City Mazda to anyone in search of a new or pre-owned vehicle! I purchased my new CX5 with comfort and ease. My associate Laurie was a pleasure to work with and very helpful through every step of the process. I drove off the lot with 100% confidence in my new ride! Thanks again Laurie.

Dan Lavender

I recently bought a 2019 Mazda CX 5 GT from Guelph City Mazda and would highly recommend buying from them. From the second I walked through the door Dominic Fiorvanti helped me with my every need. He made the trade in of my old vehicle and transition into my new CX 5 seamless. I will definitely be contacting him again once my wife needs a new vehicle. Thanks for your hard work Dominic and I look forward to dealing with you again

Tom Poray

Hands down the best dealership to deal with! Mike in service is amazing, honest and transparent! Need to buy a car? Chat with Reg! He is incredibly knowledgeable and very easy to chat with. I have nothing but great things to say about this dealership. I will always service my car here and will continue to purchase my vehicles from here!

John Campbell

I have purchased two cars here and both times have been an amazing experience. Professional and friendly sales team who treat you like family. The service team is exceptional too. They're always speedy and very thorough.

Frank Jannetta

I had an awesome experience buying my first brand new car! I had a fantastic experience with Bill and Naveen. Bill really showed the value and what you would be getting with different trims and different years. I feel like he really spent his time helping me choose the car I wanted with no pressure. I felt very comfortable and not rushed. Naveen helped us with some different options of protecting the car and Naveen really knew his stuff. He showed great value in what protecting the car can do.Over all it was a great experience at Guelph City Mazda. I highly recommend speaking with Bill and Naveen!!! Thanks Guys!

Carly Mantione

My boyfriend and I came here to buy our first car and had a phenomenal experience. Reg was incredibly knowledgable, spent a lot of time answering our questions, and wasn’t pushy at all. He worked with us to make sure we were comfortable and excited about our purchase. Mohsen also made us feel incredibly valued as customers, and we’re thrilled with our new CX-5! I couldn’t recommend the team here more highly - they’re great!

Justin Ciccia

We just bought a 2020 Mazda CX-5 on Saturday December 21st and picked it up on December 24th. I have bought a lot of vehicles but this dealerships customer service takes the cake. We dealt with Reg who sold us the vehicle and the knowledge, humour and personality couldn’t have been better. He knew everything there was to know about the vehicle, he listened to exactly what we wanted and he made it happen. I will Definitely be referring people to him in the future! After we chose the suv we wanted we were then sent to Naveen to finalize the paperwork. He was a Class A man, he Made us feel 100% comfortable, and was completely honest and truthful throughout the whole process. Even though I bugged and bugged him to pick it up just a few days after we bought it so close to Christmas, he made it happen. The suv was 12/10 condition. Cannot thank you guys enough for the amazing customer service and I can say that we will be back to this dealership for years to come for new vehicles. Thanks again guys you rock.

Mark Hamilton

Not enough time to check air pressure in tires to confirm I'm not losing air on my brand new 2017 Mazda 3.

Jake Campbell

I went to the parts counter to get a part for my Mazda 3, staff are very friendly and professional, good customer service is a dieing art in this city, Guelph city Mazda is head and shoulders above the rest.

Heather Gergovich

Excellent service, friendly staff, always a great experience!

Tobias Cavan

Great service reasonable price. Same price as independent mechanics.

Brian MacIsaac

I am a new customer and so far, so excellent. If anything slips, I get the feeling they will do their best to make it better right away.

Randall Withell

Great cars! Great people! Great value! Look no further!

Cecilia Anne

This dealership is incredible! I came with my boyfriend to pick up his car. The service was absolutely incredible. Not only did the owner and the accompanied sales representative provide refreshments, but they were genuine and incredible people that you could feel comfortable around. Everything was so clean and the environment was such a positive space. Not only did they get his car ready, the sales representative even got in the car and showed us all the car gadgets that they accompany with! Previous dealerships I have gone to did not take the time on the day the car is picked up and provide in-depth review of the car before you take off. What also blew my mind is they went through the car manual and booklet with us as well. I can honestly say they got me sold. They got me sold for my next car! They have beautiful, incredible, and amazing cars that are worth every penny due to the customer service provided at this dealership. I really appreciate and my boyfriend very much appreciate the excellent customer service at this location. I would HIGHLY recommend this dealership! They stand by their word, they do a great job with the whole car buying process and really are their for your needs and wants. Thank you Mazda Guelph! If your looking for a good dealership who are loyal and don't rip you off, go to Mazda Guelph! Thank you so much for everything. We really appreciate it!

Brad Saunders

I have only had interaction with one sales person and my review is strictly on this one individual

hrizostom dj

Guelph City Mazda is one of the most friendly, and personable dealerships we have ever dealt with. That was one of the reasons why we had decided to purchase another vehicle at that place again. Mohsen is the best in the business!!! He is extremely friendly, honest, knowledgeable, and helpful. We have been always treated like royalty. We would highly recommend them to anybody, and we will be definitely dealing with them in the future. Keep up the good work!!!

Art

Great car buying experience. We were looking for a car to replace a 2017 Kia Niro that was a write off. Before going back to Kia and getting another Niro which was a great car. I decided to take a look at other dealers SUV to see what they had to offer. After spending a weekend checking out everyone, I really did not like any of the vehicles. I was heading to Kia to take a look at another Niro, at which point my wife said we should stop at Mazda and see the CX3, I was a bit reluctant as I never thought about buying a Mazda. We decided to check them out as they have a unlimited mileage warranty and I put on about 35k a year commuting to GTA. Laurie the sales person that we dealt with was great, showed us the CX3. She was not pushie at all. In the end we ended up buying a demo CX5 which was not much more then a new cx3 I am very surprised how far Mazda has come along. Before going in I was very against buying a Mazda. The finish and features are high quaility. Laurie and the rest of the staff were very helpful and forth coming during the whole purchasing process. I highly recommend the dealer. I have never experienced this kind of service when buying a new car before. I highly recommend them.

Heather

I was recommended by friends to visit Guelph City Mazda in my search for a certified pre-owned vehicle, and I could not be happier with their suggestion! From start to finish, sales rep Laurie was extremely knowledgable, professional and friendly, and I now own a 2013 Mazda 3 that runs like brand new! I can't thank Laurie enough, as well as the staff at Guelph City Mazda, for their excellent customer service, and I look forward to driving this quality vehicle for many years to come! I would highly recommend visiting Guelph City Mazda for your next vehicle!

Surjit Jassal

Very good service great car amazing

Ian O'Leary

Can't speak to purchasing a vehicle there, but had my 3 Sport serviced once and once only. Was told that my brake pad depth was critically low. Took it to my regular garage to get the pads replaced, and was told that they were perfectly fine for at least another year or so. Glad one of the two places was honest. I added a star for what would have been a 1-star rating as the oil change was performed adequately. Won't be going back. Edit: Saw their response. They're lying. I had my vehicle serviced there (under my name). Get a 2nd opinion, whatever they tell you.

Michael MacNeil

The owner , is amazing, and helpful, I did not have the best experience with the salesman, but everyone else was Excellent. Hands down great service department.

Carolin Schindler

Very good customer service

Zach

Waited over two hours for a scheduled oil change. Not impressed. Edit: the service was on the house due a malfunction in their machine that's supposed to update the computer in my car. Review changed. Bring back analog cars

Garrett Turner

06 Mazda 3 Would not trust this dealership with a tricycle. Spent 1000$ for a break job done at a near by mechanic only to have this dealership during a safety to say they want to redo it themselves to pass it. Technician complained that he did not like the firmness of my breaks stating he wanted to try and bleed the line and see how that worked (did not actually know what to do). Said the front struts looked a tad week and decided that deserved an 800$ repair bill which after viewed by two other mechanics including one other dealership, said was not needed has the struts were fun. The only thing they got right was one rear tire needed replacing but not anywhere near the cost they stated. Giant money grab do not bring your car here.

Wanda Patton

Very friendly service.

Damien Chambers

My go to dealership and service center

jocelyn mcgirr

Awesome..person we spoke to was very knowledgeable and helped us find the information we were seeking

Larry Humphries

Bob Irvine and the service team at Guelph City Mazda were outstanding in their effort to help us at a stressful time for my family. I won't say exactly what they accomplished for fear of committing them to replicate such an effort for others, but their empathy and effort has put them, without doubt, at the top of my list of auto dealers. Many thanks to everyone involved.

Jackie Watson

This Mazda dealership is wonderful! I always come to get my car serviced during the work hours, and the staff are always very friendly and accommodating to help make sure I have a comfortable space to work while I wait. They are quick and kind.

Tracey Walker

Great experience to buy my daughters 1st car. Bill Roach did a great job.

alex hamilton

Excellent service as always and very helpful unlike kieswetter mazda avoid them like the plague.

Harpreet Singh

I agree with you Sumit, I am not too sure about the name of guy but one old guy over there was rude at me. I went there from london and I didn’t like the service over there. There is not even a single car available for test drive. I will never go for Mazda car ever

KTS

Great dealership. No pressure to buy. Mike Maxwell was great. Answered all my question and concerns. Naveen Verma was very helpful when explaining everything from finance to warranties. Never tried to force anything on us and made it very easy to understand.. Mohsen Kharian was delightful. Personable and very helpful. I would recommend this dealership to anyone.

Steve Tommasone

Super friendly and helpful staff!

Deb Corrado

Having been a customer for the past 6 years, it's always a very pleasant and professional experience at Guelph City Mazda! Laurie Grist is an excellent Product Advisor and I highly recommend her for your purchasing or leasing needs.

Cameron McGuire

Went for a diagnosis for my Mazda3 because I was hearing a lot of road noise. I described the noise as coming from the back, increasing with volume as we increased speed, and said we think it's a bearing. When I got the call back I was told that it was the front ball joints and the fix would be over $1,000. Which does not make sense for what I described so I took it in to someone else who agreed it was a bearing, repaired it and everything works perfectly for around half of what this dealership told me. I won't be taking my car back for any service.

Todd Fisher

Won't negotiate on price unless you sign an offer, forget about sleeping on the decision these pushy sales people will only sell you a car on their terms. Sorry but you will not have my business.

Megan Bowen

Very friendly, helpful and honest staff in both the sales and service departments.

Dan DeVries

What kind of place fires a woman for getting pregnant? Is it still the 1950's? So much for family values... How will they look after you and your family if that's how they look after their own people? No class.

Shaun Huether

I've heard bad stories about the service department, but all my service experiences have been good.

Alexandra Bernal

This was not my first time at Guelph City Mazda and won't be the last. My experience with Mazda cars is excellent but what makes this dealership special is their team, they really provide a great customer service and work hard to get you the best of the deal for you purchase. Thanks Bill and Mohsen!!!!

Ronak Savaliya

Recently got my new mazda cx-30 through Laurie. She is an amazing sales rep and took care of my requirements very well. Thank you so much for speeding up the delivery. It was a really nice experience.