Reviews of Barry Cullen Chevrolet (Car Concessionaire)

Ryan Miskie

Got my oil changed here, and within a week had a burning oil smell. I checked the oil, and the car was overfilled. I took the car back, and they gladly redid the oil change and filled it properly this time... However, the car is still making a burning oil smell, and they diagnose it as "multiple oil leaks". When asked if this could be caused by an oil overfill condition, I was told "It's possible, but the car would've needed to be *really* full. This isn't our fault"... Now I'm out $600+ to fix a bunch of oil leaks in a car that was trouble-free up until that oil change, in addition to cost of the original oil change. I'm very disappointed in their lack of customer support, and their complete disinterest in owning up to their errors.

Channing Strom

Straight forward. Explained options and pricing clearly. Found the right combination!

Adam Hunt

Great people to work with

Mike Naz

Very good dealership!

Vincent Bull

Change over winters to summers. Great service department.

Lazydog H

Nathan is our salesman. He is friendly and truthful young man. When he finally presented my car 2018 Camaro, I knew he was right and all of waiting was worthy. Thanks Nathan for helping me to find my dream car. My wife and I love driving it.

Cynthia Moreau

James was the best...great listener...delivers more than they say...my Spark was not only shined up when I picked her up...James made her "Spark"le...thank you all. Cynthia

Jenny Bell

We went to buy a car and George helped us and was excellent. When we came to pick it up he showed us all the features of the car so I could use it with confidence. I love driving it and it is so good on gas which is a plus. JB

Rafael Camacho

Jonathan was great. Thank you.

Daniel Phillippe

Nathan was able to secure my dream car for the right price and the right terms in just one week. If you are looking for an individual who practices his career with the highest level of integrity and professionalism then I recommend speaking with Nathan at Barry Cullen Chevrolet !!!

Predrag Rajsic

Overall, I had a frustrating experience with the service department. The good part is that they actually did the warranty work I came for. The bad part is that they first refused to honor the warranty, then, after I contacted GM directly, they accepted to do the work, but it took them two months to actually finish it. During that time they took my car two times, kept it for two weeks without doing any work, and then returned the car to me because they were "waiting for parts". During that time, they gave me their own loaner cars that were old and too small for my family. Their communication about the pace of work was poor, and by the end of the whole ordeal, I stopped believing anything they said. Their behaviour is understandable (but not justifiable). The first factor to consider that car dealerships have monopoly power when it comes to warranty work. Since this was warranty work, their incentives to invest time and effort into determining whether GM will actually honour the warranty are low. This is why their default response is to refuse to do any warranties where they are not 100% certain that GM would approve them. In my case, the Barry Cullen mechanic did not want to check with GM if a certain transmission fluid that I used was approved by GM, so he just told me that GM rejected my claim. However, this was not true. When my mechanic spoke with GM directly, the fluid was approved. Therefore, if you have enough patience and resources to actually speak with GM directly and show the service records, GM will honour the warranty, but then Barry Cullen (and probably others) will be very slow because they know you won't go elsewhere once they start the work order. They also know that you are probably not coming back for maintenance work no matter how nice they are to you. Therefore, the incentives to treat you with respect are low. However, no matter what the monetary payoff that you expect from your interactions with someone, I believe that everyone deserves some basic minimum level of respect. The Barry Cullen staff failed to provide this threshold level of respect. One experience I will probably never forget is when, after they initially refused to do the warranty work, their service representative called me the next day at 8:30 am just as I was preparing to start to teach my class. The tone with which he asked me to return their loaner car sounded as if I stole it from them. If nothing else, that earned them a honorary place in my future lectures about the negative impacts of monopolies on service quality.

Melissa Franquist

Amazing service! Great employees. Always helpful

Alissa Watt

Nathan Lodde is so helpful, not pushy, and quick to respond to emails. Exactly what I'm looking for when I shop for a car.

Doreen Marier

Great sales team

Tara Signorelli

Let me just say, I have only been here personally for warranty recalls. I understand that this puts me at the bottom of the barrel, but really horrible service in the service Center today. I got another recall notice on an outstanding recall on my 2005 Pontiac. A complete fix was finally available and so I called to make an appointment. My appointment time was for 9 am and the recall letter indicated it might take 1.5 hrs. When I arrived I was told it would take 2 hr, and offered the shuttle, but I wanted to wait. I waited in the very nice waiting area, I waited in the showroom, after 2 hrs, I asked if it would be much longer. 5 minutes later I was told they couldn't fix my car because they didn't have the right part. I feel like they didn't even attempt to do my job until I asked, more than 2 hrs later while I was waiting. I am also quite sure that no one verified that they had the part before they booked me in. Likely they never even ordered it. Why do I think this? Because this happened the last time I went there for this same recall (temporary fix) in 2012. I can't imagine why GM is closing plants, who wants to experience more of this horrendous service. I will say that the staff member was very polite and kind (unlike the rude and obnoxious service at the other GM dealer in town).

R. B.

Fantastic dealership purchased my SUV here the service and sales team are awesome I am very happy to have shopped here. I highly recomend them.

Abraham Theodore

They charged a friend of mine for repairs covered under recall. This was uncovered about a year later, when the repairs failed and my friend took the Cruze to a better dealer in Oshawa. They discovered that what they were charged more than 800 dollars for was supposed to be free. It took some wrangling, but they were able to get the money back (thanks to the help of the honest dealer).

Scott Martin

Great service department. Say hi to Lysa and Jimmy Z for me.

MR WHO CARES

Walked through looking at cars

John Wiebe

Fair pricing great staff will definitely be getting my car serviced here from now on

Lynda R

Great service. Friendly staff.

Erik Stephens

In and out in decent time. Good service!

Marble Sharp

Great service offered what I needed that Bennetts did not. Was worth the drive to Guelph.

Paul

Best GM dealer I’ve ever been to. Never had any issues here. I drive from 45 minutes out for parts and service. To put things in perspective, I live 5 minutes from a GM dealer and pass another 3 on my way to Barry Cullen.

Keller27

Purchased my 2016 Impala from Patrick in August and have nothing but great things to say about Patrick and the Cullen team. I came in with a very specific model that I wanted and Patrick did everything in his power to get me the exact car that I was looking for.

Mackenzie Wylde

Lysa Morris is one of the best service advisors I've dealt with in 27 years of driving. Service manager can be temperamental some days.

vejen2

Awesome polite and easy-going people ... pleasure to deliver vehicles to this place

Fox Galway

Truly the Mark of excellence. Blake Barrett thank you for making our purchase so easy.

wendy g (Heartfamgram)

I was very happy that I pick Barry cullen for what I thought was an emergency repair. In the morning when I called I spoke to trish was very kind and told me they could try and see me about 11:30, but on my way things had changed for me so I stopped by and let them know that that time wouldn't work so could I be seen around 3:30, no problem she said. When I came back Lysa was my service consultant,very professional and very cheerful. She took my information and showed me the waiting area. She kept me informed because I had a deadline to head out to an appointment, sure enough they had it fixed and ready to go in a good time frame. I was in the car business for over 10 years and been out for awhile now and will continue to do business with BC when I need service. BC has a history with me going back a few decades and had great trust in them then as I do now. Thank to everyone involved in my 2009 Pontiac Vibe (my baby) she may be old but she keeps me going. Merry Christmas and Happy New year! ???????? Ms. Wendy Gauvreau

Lisa Town

Twice now we have experienced very poor service from Parts personnel. Staff have been too busy to provide assistance to customers....to busy to even acknowledge you're there. Very shabby customer service. Don't spend your money here.

Susan B

We’ve unfortunately had to deal with the service department on numerous occasions with our 1 year old vehicle. Every time I am more and more disappointed. From the main line receptionist who sounds utterly perturbed to direct my call to the service department (when I’m calling the service number listed on their website), to the service person who on multiple occasions “couldn’t find” the car in the system because it was under a hyphenated last name, to the service staff who can’t be bothered to say hello or treat the customer like they have half a clue about how their car is behaving. Even my 7 year old commented on how the person gave us our keys back and didn’t bother to say bye, thanks, have a good day, here are your keys. I could understand if this was a one off, but this happens every single time. It’s bad enough that we have to deal with a car that has had at least 4 warranty visits in the year since we’ve owned it, but the terrible service is icing on the cake.

MOTOR TIRES

James from this dealership screw us over for a car that we made a deal with private customer and he had to sell through them but instead of selling to us they bumped the price up and really screwed us over. These guys are not trust worthy at all. Never ever recommend. Please think twice before going to him.

Katie Leung

Very friendly staff.

Fritz

Extremely thorough and diligent folks at the dealership, both Faeq and James were excellent and responsive to all my inquiries until the very end.

Rebecca Upson

Very friendly and professional staff. Barry Cullen’s service department employees get the job done quick without compromising quality. I go here every time I need servicing done on my vehicle. The waiting room and showroom are always very clean and well lit, and the iPads are an added bonus for longer service items.

Elton Fernandez

If you take a moment to read my other reviews you'll see that I've had quite a horrendous experience trying to obtain my dream car, a 2017 Chevrolet either a Stingray or a Grand Sport. In my searches I found that the Barry Cullen Dealership had a 2017 Torch Red Manual 3LT Grand Sport Corvette in stock so I reached out via the form-fill on their webpage at 1am. First thing in the morning (Just before 8am), I receive a personal email from Al Hinds, my sales representative saying that he has received my request and that he will be calling me later to discuss. First off, I was pleased to see this was a personally typed email and not an auto-response. A few hours later, I receive a call regarding my inquiry, another huge win here. Al and myself spent 15 minutes on the phone discussing my past experience with Georgian Chevy and the Corvette that I had tried to buy from them. He told me that it would not be a repeat issue and that I would be well taken care of. Naturally, because of my past experience I didn't believe Al but within hours I stood corrected because we had already developed a proper business relationship; We were texting back and forth, we were emailing back and forth and even calling eachother back and forth. None of my emails, calls or texts went ignored. A few hours into the day and we had already texted, called and emailed easily 10-20 times each. This was a huge step in the right direction, I was very happy to see a salesman taking the time out of his day to put up with frequent communication. This was an extremely time sensitive purchase because I was heading to another dealership in the Barrie area, Al was on point through and through. We worked out the numbers over the phone for my trade as well as the Grand Sport. He worked out an acceptable amount for me, gave me a fair price for my trade and I decided to go in the same day after work to sign papers. Signing papers was a breeze, he took the time to explain and go through all the paper work, introduce me to the car, show me a few how-to items and even take me for a pleasant test drive. At no point and time did I feel rushed, pushed, forced to do anything. Aside from the prompt response times, the best part of this whole scenario was the turn around time for getting this car delivered to me. 24 hours. Within 24 hours of reaching out, I was in the car, the ownership was mine, the trade was complete and the information was transferred over. Extremely impressive. To the audience shopping around for anything Chevy related and more important towards the people shopping for a Corvette, I ask that you read my review regarding my past experience with Georgian Chevy and more importantly, I ask that you strongly consider Barry Cullen; Rest assured Al and the team will take care of you.

Kyle Logue

Both George and Faeq were very helpful, professional, thorough and efficient with helping me get my new car! I am so happy with it and they made the process really easy! Thank you!

Amit Airi

I dealt with Nathan Lodde, he is a great guy to work with. He provides good service without the sales pitch.

Brittany Topham

Awesome service! Very friendly and professional.

Ronald MacPherson

Took my 08 3500 in for recall on heated washer fluid. They removed it .My window washer recently quit working. I started tracing everything from the w/w tank to the wipers. The panel between the hood and windshield was missing 2 of the 4 screws that hold it in place. The plastic line for the washer fluid was bent and had kinked where they removed the heating unit. Brilliant workmanship boys

Chris Cenedese

Getting your car serviced anywhere can be a nightmare. Cullen's has always looked after my cruze and done their best. Great foreman who understands how to meet the needs of customers coming from both technical and nontechnical backgrounds. My car is always cared for and my concerns are always looked into. Don't need to drive any further for Chevrolet service. I often buy parts from the dealership and have only good things to say. Thanks again to the whole team from start to finish.

Justin Nodwell

I Bought a 2018 Camaro 2SS 2 weeks ago from Todd and I couldn't be happier with the car and the service I received from Todd. If you're looking to buy a car here go through Todd, he really cares about his customers and takes very good care of them, overall a great guy and salesman.

Chris Gregory

Nathan is wonderful, great service with him.

Mary Ellen Wooddisse

Great service.

David Pipe

(Translated) meh (Original) meh

marcie phoenix

Absolutely fabulous. Over and beyond my expectations! And I have high expectations! Thank you Patrick and Lily!

Ash

Love coming here! Everyone is always so nice and welcoming! Great experience every time.

Ali I

George Hoag and Fike Minhas made purchasing a vehicle from Barry Cullen's Chevrolet a great experience. Both of these guys were super easy to deal with; friendly, professional and very helpful. I would purchase a vehicle here again without hesitation and recommend anyone else looking for a smooth purchase experience, to deal with salesperson George and finance manager Fike - Thanks Guys!

Denise McCallum

I can't say thank you enough. Courteous, quick response to my S.O.S for needed service on my vehicle. And you washed my car too! ???? Very satisfied with the service!

Samantha Duby

The service people I had to deal with were rude and terrible

Lukas Milson

ur mom

Janna MacMillan

This post is mainly for the service department. Everytime I go here, except for the first time, Amanda has taken my service call and scheduled me an appointment. The second time I was here she set me up a rental and I accidentally left my wallet in the rental. I called in a panic and asked her to take it out and put it in the office so I could grab it and she said she would! When I went there after work she not only didn't take my wallet out she didn't tell anyone! I ended up running around trying to find the car to get it. The third time I was here she told me all the items on my car that were to be fixed were covered. So I drop my car off before work to find out almost everything to be fixed isn't covered? Amanda needs more training or find a new job. OH AND LEAST I FORGET! I hit a pot hole and got a flat. NOT ONLY COULD I NOT CHANGE MY TIRE because they NEVER gave me a lock nut to be able to take my tire off.. Then gave me a rental, saying it's COVERED , and half way through the day I get told it's not. Why have me leave the lot then change your mind.. This place seems unorganized and can't keep their stories straight when selling warranties. I DO NOT reccomened buying a car here and expecting them actually give you what they said they would. Considering trading my car in.

Scott Anderson

Great service!!

Arif Kidwai

It was quick and excellent service

George Duemm

Barry Cullen Chevrolet made buying a new vehicle a fantastic experience. Patrick was very professional, knowledgable and courteous. Lily the business manager was trustworthy, truthful, and has a great sense of humour. My Chevy Cruze surpassed all of my expectations. Highly recommended! Update May 31, 2019 Just picked up my Chevy Cruze from its first warranty service. I'm very impressed. The service department and the body shop coordinated their efforts and took care of both issues in the same day actually calling me an hour earlier than expected to tell me my vehicle was ready. But here's the icing on the cake, when I dropped the vehicle off in the morning they provided me with a loaner 2019 Chevrolet Volt electric car. Kudos to the service manager and Patrick in sales????????

scott gallan

GMC

Stephenie Blasko

I drove an hour and a half to come buy a used car from here only to arrive and learn that it sold just before I arrived. They didn't call to update me even though they knew I was coming and had an appointment. It was a complete waste of my time and day. It was an absolutely horrendous display of customer service. The dealership will likely reply to this review saying I was at fault but they never asked for my number when I spoke with them, they only asked for my name, and I assumed they had caller ID. Every other dealership I've intereacted with over the last decade has asked me for my number or they used their caller ID. At the dealership they confirmed they do have caller ID but it often doesn't work, which is not my fault. They should have asked for my number when I called if they knew their caller ID didn't work. The only thing I was told was the salesperson's name and that I was the only one with an appointment to come see the car. At no other dealership have I experienced a salesperson *not* calling me to tell me the car sold prior to me arriving for an appointment to see a car. This was an appalling display of customer service and basic respect for the consumer.

Rotor57

Clean facilities, friendly atmosphere. Good service.

Dan Amyot

I’ve been looking in and off for a new vehicle for the past 6 months and worked with Todd Pyke during this time. I like to plan, research and look at all options before making my choice. Todd was great and walked me through all the options and made sure I was happy with my choice. Thanks Todd. I’m very happy with me new vehicle.

Chris Silcock

We had a few hiccups when purchasing our new vehicle (specifically, a disconnect between the dealer and our insurance company), but I can't blame them entirely for that. Service was good, and Faeq was happy to go above and beyond to make sure we were well accommodated.

Camp Living

I would not buy off these guys ever again, horrible service, lie,sneaky

Christopher Cutting

Barry Cullens has the worst service manager I've ever seen and service advisor team. I bought my car from them and went there for years. Countless of times have I caught them doing bad work for servicing my car and treating my business like it doesn't matter. If I could give no stars I would. They added charges to my bill and did extra work without consulting me and giving them my approval on a work order. They told me a price when I called and then went to pay and it was significantly higher. When brought it up to the service advisor his response was "dont come back to me" and to top it off the service manager Mike has an attitude. I will never be returning to this dealership to buy a car or service my vehicle because I do not trust them one bit.

MJ

I always bring my vehicles to Barry Cullens for service. Very friendly crew and they do great work. Mike in the service dept is awesome to deal with. He always goes above and beyond. Would highly recommend.

TrulyCdn

Great service and pampering...love it!

roxi roxi

Good service. Staff is very helpful and friendly

Ben Turner

I had a smooth and easy experience buying from Barry Cullen's Chevrolet. Nathan made the process comfortable for me and was very personable. It was my first time buying a brand new car and I feel confident that I made the right choice in Chevrolet. It was nice to receive such great help from Nathan and Sherry and I highly recommended Barry Cullen's Chevrolet. Cheers, Ben.

Tax Tech services inc

Great service department

Adam L

Beware buying used. Bought a used 2015 Malibu just over a year ago in November 2019 and put about 20k on the car. Soon after buying this car, one of the tires started leaking air.( The tire that had this issue was on the side that had an accident prior to purchase). Now despite paying for the tire protection plan and just happen to not be covered for this and having the issue persist and despite bringing the car in may of 2020 for a nail fix. The leak persisted. And now I am being told and just had to purchase all brand new tires because apparently they all have almost no tread on them. This is strange to me considering I put about 20k on the tires since I bought the car. This leads me to believe that I was sold the car and not told about the low tread on the tires hoping that I would replace them later. It also doesn’t make sense how the car passed the initial safety test with the low tread as well. Overall wasn’t taken very good care of and should have been told prior to purchasing the car.

Charlie Campagnaro

Great staff in Service and Sales.

Chris Frappier

Honest, reliable service at fair market value.

Kathy Pellin

We have bought all of our vehicles from this dealership. Patrick is the salesman to talk to as he is very knowledgeable, not pushy, gives you rhe facts and helps you find what you need.

Gary Eagar

Was picking up my brother and they have lots of customer parking and you dont have to battle with sales staff parking new vehicles in customer parking spots

Navin Vadhadiya

Poor mechanical service

Allan Ma

Fast and responsive services.

Jennifer Holub

The service department was wonderful to deal with. Had lots of great information, took the time to explain in detail the safety inspection I had them do (on a car I was buying from another dealership).

Rebecca Burns

I've reached my final straw with this place, I'm not one for leaving reviews but having screwed up 3 times in just over a year I'm done. It all started with a service stability track warning, I went in to have that done and they did an unapproved break job on my car, later when going to have my tires changed over I come to find they have lost my winter tires. Now an issue I have been complaining about for 2 years was finally fixed under a recall, and at the same time I had my tires changed over. Now whoever changed the tires over didn't seal it properly and I have an undriveable car since the tire is completely flat. I DO NOT recommend going here for service

Alfonso Garcia

Excellent service, free internet, coffee and pops at the waiting room

Allison Lebbink

Excellent service

Paul Ormiston

Love this dealership. Have been to a few dealerships and haven't found staff near the caliber of the Barry Cullen's crew from sales to service, parts and the body shop. I've dealt with all those departments and have never had a reason to complain they're all great!

Scott Patterson

Just comparison shopping trucks. Staff were helpful and straightforward.

Emmanuel Aigbede

Very nice people and good cars!

Adam S

The best prices and services

Cheryl B C

The service department staff are Always excellent ???????????????????? especially Steve, Jacques and Lisa ????

Lisa marie Bryenton

Absolutely awesome ????

Kamilla Hak-Kovacs

Everyone was definitely very helpful and made the process of purchasing a vehicle relatively stress-free!

Chad Woods

Excellent service, quick and ready for me as soon as I returned to pick up my truck.

asim ahmad

Good place in General, Easy to book Maintenance, only issue is I feel it takes too Long for a simple oil change, I have to wait almost 2 hours each time.

saeid khavandi

Great staff in service and sales. I purchased a Volt from them in 2015. Todd Pyke helped a lot at the time and he was always there to answer questions. Even when I was experiencing some problems with the car he always answered emails and phone calls. The service team at this dealer is also perfect. I have received an amazing treatment from these guys. They have always been there to answer questions and have provided me with free loaners when I had to have my car repaired. Looking forward to purchasing my second Volt from Todd!

Vimal Mungara

Great customer service

Barb Smith

I sent my van in because of an accident and it came out almost like new the only problem was that the mud guard was not on properly. Other than that it was perfect. The people in Fix Auto are fantastic.

Andrew Dyak

Very knowledgeable sales person, attentive to details and understanding customer's priorities and values. Car was pre-ordered and arrived as scheduled. Promotions and incentives available at time of purchase were offered and applied to my great satisfaction. Thank you very much. Andrew D

Greg Cox

The past 4 times there I’ve booked appointments, arrived on time and never has the car been taken in on time, and generally it’s been an hour or more before it’s looked at. No communication why or what the delay, unless you ask and despite apologizing, your email basically told there is nothing they or you can do about it. If you go there, plan on it taking 2-3x longer than they suggest.

justin wolf

Great customer service, excellent customer waiting area. They really take good care of you in there.

George Derderian

This is a very big dealership with all your GM needs !!!

chris mclean

I've had Barry Cullen service my car a few times in this year and every time Shelbee has exceeded my expectations. Shelbee is extremely knowledgeable and quick to reply when I have a question or need more information, even after hours. Thank you!

Alan Weisen

When you call, make sure you wanna stay away from Todd. Mark Cullen, I am not sure how many cars did Todd sell on 20/Oct/2017. But when I called in, Todd was not in favor of giving proper reply to my queries because "he was busy selling cars for the later afternoon and would call the next day". But I am here-on-the-phone-today-talking-to-you-NOW-as a customer. If you were really that busy then why take the call? I was also wanting to buy a car (and not corn on the cob). Maybe you lost just this "one" customer. But for sure you lost the customer for life. Attitude, good manners and happy service makes a sale. Not just pushing for phone numbers to call the next day. Todd, you need to go back to school and learn basics of customer service.

Michelle Nelson

This review is in regards to the Service Centre and there non-existent Customer Service. Steve Motyl (Service Advisor) and Mike Doucette (Service Manager) were in no way helpful in regards to looking after our recently purchased Cadillac. They were more interested in belittling their customers than in solving the issue at hand. This was a warranty claim and by no means should have been handled so poorly. I will never do business with them again, and will tell everyone I know to stay clear. I am so surprised, in this day and age, that someone in Service would say “You’re not happy because you’re not getting your way”. There isn’t an option for zero stars, but if there was, that is what it should be.

Bill Mocsan

Excellent car buying experience. Nice people, knowledgeable staff, no pressure, very helpful.

Susan Gabriele

Jason Shaw was extremely helpful and knowledgeable when I was searching for a new vehicle. It can be a daunting experience but he was very patient and kind. He listened to what my budget was and what the needs of my family were. He has taken the time to follow up on my purchase and answer any questions I had about the warranty or what my future needs may be. I won't hesitate to return to Jason Shaw or recommend him to family and friends in their search for a new vehicle. I appreciate all his help and look forward to seeing him again if my needs change in a vehicle.

Leigh Copp

Jaques was very proactive and responsive and the Barry Cullen Team took great care of me and my vehicle!

Mary Ann Grotheer

James McBride outstanding sales person

rama sumanth

I like the way they receiving customers and very nice representatives like TODD and FIKE they gave good deals and explaining each and every thing

Shawn S

Had "unable to charge" issues with my Chevy Bolt, all electric car. Took my baby into Barry Cullen the very same day. Jacques Boily attended to my case. This gentleman was purely about one-to-one service oriented. He patiently heard me out, took notes and made my case as his priority. I trust he would be offering this courteous service to all other guests (customers) who come in concerned and worried about their vehicles. After the repairs were done, he went above and beyond by offering his personal cell number to be in touch through messaging and made sure my problem was solved. Rare to come across such good souls in the car industry. He deserves 5 stars for his unique and personable way of handling guests.

Habib Najjar

The best Cadillac dealership

Ash O

WORST CUSTOMER SERVICE EVER - I WILL NEVER GO BACK TO THIS CHEVROLET DEALER - PLEASE GO ANYWHERE ELSE BUT HERE - HORRIBLE PEOPLE, HORRIBLE SERVICE!!!!!

Steven Best

Such a great experience purchasing my first vehicle! Huge thanks to Patrick and the sales team at Barry Cullen’s!

steve whate

Great service. Some parts were delayed but communication was good. Quality and vehicle condition upon pick up were excellent

Danielle Sparkes

Great sales and service teams.... Always working hard to ensure the job gets completed on time..

andy van de ven

You can buy a vehicle anywhere to get repeat customers it all comes down to service friendly and professional every time thx

john kent

Best staff around.

William W

Friendly place

Derrick Ball

Just started looking for a new truck. The first one is always the best. We will see

Erik Macinnis

Brought my truck in for cylinder 1 misfire, they said replace plugs and wires, so we did. 5 months later had the same problem and all of a sudden they say we have to replace the engine. I spoke to some mechanic friends and they said my truck is notorious for this problem and 99% the problem is fixed with a new valve cover. So we will see if it was a cash grab or not, even if not, we could have avoided damaging the engine more if diagnosis was was done more thoroughly the first time

sharmake abdi

Great People , friendly :)

Ashnika

Recently while browsing for a new vehicle upgrade we found a 9th Gen Chevy Malibu of our choice, color, trim & most importantly our budget; listed at Barry Cullen dealership in Guelph. Made contact with the receptionist who right away asked to come meet their sales person Nathan the same evening. (Our first time car buying experience at a big name dealership). Nathan, an young chap was a pleasure to meet and discuss about our deal. He is very knowledgable in his line of work. No pressure at all. He made sure we got a fairly good appraisal too on our trade from his Boss!!! Test ride done, we loved the new Malibu. (We call it new because though it was previsouly used it was maintained with TLC therefore looks & performs as brand new). Now cut to the Finance Department - All formalities were completed in couple of days with jolly good help & guidance of Sherry, the Finance Manager. After the vehicle delivery, within the course of three weeks we had three times minor vehicle sofware related issues which their service department handled smoothly. Nathan went out of his way and ensured that we get a loaner vehicle each time & the software issues were fixed free of charge. He even shared his cell number and kept us informed!!! So though they are worthy of five star rating, we give them four as the above glitches could have been eailsy avoided had the sales & service departments made sure the vehicle software has been updated to the latest version prior to the delivery of the vehicle to us...the customer!!!

Karen Robinson

Had a great experience with put rep Nathan.

joe russell

Friendly people and a comfortable atmoshpere made buying my new vehicle easy and stress free. Thank you Barry Cullen!

Lidia Kucharski

Excellent and reliable service as always!

Doug Sinclair

Great place very friendly and honest they stand by there work and there auto they sell

Alex Caruana

They were very patient with my selection experience and have good pricing on lightly used trucks

Brad Mcdonald

Took a little longer then they thought but truck was clean and smelled awesome! Thanks Cullens

Angelica de Jong

I'm not one to normally write reviews, but I had an awful and frustrating experience with the service department. I brought my car in for service back in February after getting an email from my car indicating that it needed to be brought in for service within the next 24 hours. The issue with my car was diagnosed (something to do with the AC) and I was told a part would need to be ordered and then I could bring it in again to be fixed once it arrived. Fair enough. After not hearing from the dealership for over a month, I called back in March to check on the status of the part and was told it was just across the border and should be in soon. Okay. No problem. By April, I still heard nothing. Called back again. There were closed because of COVID. Fair enough. Called back again in May once they re-opened and was told the part was there. Yet no one bothered to call me and tell me. Booked an appointment and brought it in for service to finally have it fixed. Four months now since initial diagnosis and was really starting to feel the effects of the issue with the AC. Was told I would be able to pick it up the same day and would not have to leave it overnight. I was at work so my husband called around 3 pm as they were closing at 5 pm and we had not heard anything from them. When he asked if the car was ready for pickup, they were rude and gave him nothing but attitude, asking why we would even bring in the car for service when they did not have the part, even though I had called and asked and confirmed they had the part, which is why we booked the service appointment in the first place. Then they said that apparently the part "cannot be found anywhere in North America," even though in March the part was on its way and just across the border. And then blamed the appointment booking on outsourcing, yet I spoke to someone in parts first who confirmed they had the part before I was even able to book the appointment. And if they could not fix the car, why not call us and tell us? Why did we have to call them? I have honestly never been so frustrated. Just a complete lack of communication on their part and nothing but attitude. Not once was there even a single apology on their end. We took the car to the Chevrolet dealership in Milton the next week and they were beyond amazing. Re-diagnosed the car for me, put dye in to determine the location of the leak, informed me a recall (which Barry Cullen did not) and ordered the part. The part will be in a week, which is magical considering that according to Barry Cullen it could not be found anywhere in North America. And they honoured my warranty, which expired during the course of this four month ordeal.

Jamie Way

Very helpful.Everything taken care of as promised.

Rob Giddy

Cullen's services my c7 Corvette. Nice staff, quick service and reasonably priced

Jacques Boily

Best atmosphere ever if you're looking for a nice place to go get a good car and meet everybody prior to buying and after this is your place they treat you like family

Roger Crooks

Fast friendly service everything is explained to you so there are no surprises. Prices are reasonable

Ron Allan

Very satisfied with the service

Greg Wojdyla

10 out of 10

Tony Macpherson

Jaques great guy service dept.

John Hacioglu

Al Hinds made our buying experience quick and easy. It took us about 48 hours from the time I walked in to the dealership to me driving off with my new truck. It was the easiest car buying experience I’ve had. They beat every other dealership in price for the same car and went out of his way to find me more incentives.

juan caicedo

I had the pleasure to deal with Nathan - very knowledgable, patient and professional. Would recommend him 10/10. Amazing value for trade ins as well.

Jamie W

I recently purchased a 2014 Silverado from Jason Shaw, and I was very satisfied with my buying experience. Jason was very patient and knowledgeable, and went above and beyond my expectations of a sales associate. He helped me every step of the way from ordering my truck, right to making sure I was completely comfortable with the product and understood everything about my new vehicle before driving off the lot. I know he will continue to be a great help throughout my warranty period and beyond. I definitely recommend talking to Jason when looking for your next vehicle.

Kim Kroeplin

I am usually pleased with the service there. Disappointed this time. I felt like the whole appointment was upselling services.

Lynne Dyson

As good as any trip to a car dealership can. Everyone pleasant and show room nice and clean. We did not buy anything today.

Tony Zografos

I like this place. Service people very nice. Mechanics always do a good job! Helped me fix my oil burning equinox under warranty!

Adam Bilodeau

Great as always, punctual and professional!

Quinton King

Very fast and courteous.

Jamie Malysh

Always a warm welcome from the service guys! Thank you Jacques, Marty and Jim for great service every time.

Liam Ashworth

Found myself with a flat tire... called in, got squeezed in almost immediately to have repaired and sent on my way. I even got an oil change done while I was at it. Staff was extremely friendly and helpful. In today's stressful world where time is precious, this level of service was very welcomed and helped minimize the disruption to my day. Thanks

Mike Gillis

Went to get the Last free Oil Change . Was part of the Selling Feature for my New Colorado . I had arranged to have the last one Extended .Due to the Lack of Kilometers I Put on my Truck .Not a Problem .This time I go to get the last of the free ones Won't Honor this .I said I wanted to Talk to the Service Manger .He would not come and Talk to me . Well I paid the Full Amount of the Oil Change . Well I Can Guarantee I will never be back for Service or to Purchase any New Vehicles there again . I hope the Service Manger gets a Good Bonus This Year Mike Gillis

Kevin Bardwell

What is a mark of an outstanding business is how your service experience was, and mine was A+. I needed immediate attention for a business vehicle that could not be off the road and Shelbee and the service team, somehow, someway, received the vehicle immediately, diagnosed the problem and had me back on the road the next morning. This was all while they were mad busy. Thanks Shelbee and team!

BLA Calendar

Well organized and continued to give me detailed updates on timing of my extended vehicle repair. Very satisfied.

Lutz Knabe

Great service and clean waiting room

Herd Brian

Great experience thus far! Would like too see gm's 4 oil changes extended to something more inline with the maintance schedule of the volt.

Carol Mcmann

Great place to buy a car, this is the only place we go

Ben Robinson

Great service and fast!

Robert Cenedese

Awesome experience! Professional, friendly, and not "pushy". Test drove a car with Nathan Lodde. Informative, knows the product, listens, and genuinely tries to get a car that fits your needs and price point. Will be back again.

Mike Sawyer

Terrible service. I came in to the dealership ready to buy a 2018 premier equinox to upgrade on my 2015 equinox. Came in 3 hours before closing as I had another business meeting first. No sales reps came out to greet me. I had to go looking for them. Found 3 reps talking at a reception desk. I had to interrupt their conversation to ask to be shown the car on the lot which seemed to annoy all of them. After asking a second time, one of them reluctantly said they'd show me the car. When I then asked to do a test drive, I was told they were closing soon so we couldn't go for a test drive even though they were open for another 3 hours. I was ready to spend $40000+ for a new car that day. Now I'm never stepping inside this terrible dealership ever again.

Eric Alderson

My sales rep Nathan has been continually helpful even well after the sale and the service foreman Jim has also been a great help

Tiffany St. Germain

All the staff are extremely friendly, always in a great mood and willing to Go out of their way for you. I am always very happy leaving there.

Carlos Di

I went to Barry Cullen Chevrolet in New Years December 2014 to buy a Chevrolet Cruze, I was looking for a Manual Chevrolet Cruze and we found it in this amazing place I love my Cruze I am very happy with my car best decision ever to buy the Cruze from Barry Cullen and with an Excellent sales representative as it is Jason. Jason Shaw is friendly, professional, honest, he listen to all the questions I had and he answer all of it, very attentive man. even after I bought the Car he keeps in touch to see if I have any problem with the car and if I have any problem with the car he help me to resolve the problem right away, Also he responds the emails and calls fast so, there is no need to wait excellent customer services. If you are going to buy a Car this is the perfect place to go and let Jason help you make the best decision of your life :)

Ron Hammond

Wanna buy a car??...Go see Todd Pyke...very friendly and helpful in car buying process. I recommend him highly!!

Chany

Usually friendly staff. Service hours are terrible and service is expensive.

JADEN TRANSPORT INC

Without anything done on my vehicle Charge me $67.00. No more good also hourly Labour very high. Hard to afford in future

Erny Poljanski

Best repair dealer in town

m m

Blake Barrett is a very helpful salesman

Jo Ann Pearce

I recently purchased my Cadillac from out of the Guelph area. There was still warranty remaining and I needed help programming some of the new options as well as seeing about servicing. I met Paul Cullen the general manager who was kind and very understanding and had his whole team look after me. Sherry Duchesne nicely explained my ON Star options and what would benefit me the most and with car insurance reduced premiums a possibility. I then met Nathan Lodde in sales and leasing. He was a master wizard in helping me program and understand all of the electronic features on my new Cadillac CTS. Everyone I spoke to was very accommodating and told me not to hesitate to come back if I needed additional help with anything. I have found a new home for my car concerns and servicing.. Thank you all. Jo Ann

Mike Seager

service manager Mike lies to avoid making repairs under warranty

Gtt Gtt

Awesome service department

Brandon M

Shelbee was great to deal with. Will be returning for any future work or purchases.

Meghan Parkinson

I'm a young female who's unfamiliar with car terms and am usually intimidated into spending more money than I need to. I worked with Lysa and she not only made me feel comfortable but also taught me what was being fixed and why it needed to be fixed. I will definately continue to choose Barry Cullen for any future problems.

Robby Ferrier

Came to the lot initially to browse what trucks they had on the lot as I had poor luck in listowel. I was approached by Nathan, he was very polite and helpful with my inquiries about the new year of the silverados. Nathan got me exactly the truck I wanted spec'd out for my needs and wants. He didn't try to push the heavy price features onto me and there was no pressure. Nathan is for sure the salesman you want to work with on your next purchase. He was patient with the issues I had on my end of things that held up the transfer and didn't push to rush the deal. I would recommend this dealer over the others in the area.

001firechick

First time dealing with service was great. When I came back with about 6 grand worth of repairs that turned into insurance work, the nightmare began.... left my truck sitting outside, unlocked for 3 weeks. Didn't bother fixing things I asked them to fix (including the tool box lock which they lost the key for) and then the body shop was supposed to give me an estimate on cleaning up the corrosion around the bottom of the doors and rockers. Apparently they just asked "why?" and couldn't be bothered to give me an estimate. Watched some kid lifting a customer's car on the hoist while he was texting. I would be so embarrassed to charge $120 bucks an hour and give people this kind of service. Shame on you.

Sandro Perez

Not the best experience

Ken Thompson

Fix auto did a good job repairing my Hyundai Elantra with fast turn around time.

519wrench 519wrench

Terrible service bay. I have seen three people take their vehicles there and it is not a place that I would recommend after hat I saw. Ladies, in my pinion, take your vehicle somewhere else. for repairs.

Wally

Zero stars. Dealer tried to rip me off for a $10,000 new-engine when only the $200 timing-chain and guides needed replacement. GM had a bulletin for this premature failure but both this dealer and GM headquarters denied the claim (despite being within age and mileage on the car) citing that "this particular car" is not covered. What a joke!

Greg Wand

Overall great experience dealing with Nathan Lodde (Sales Rep). Straight shooter, very patient and 100% looks out for his clients! Service department was great as well when I had a few small issues.

Andrew Mattucci

Patrick was my Salesman, and it was a fantastic experience. I didn't feel pressured at all during the buy and he answered all of my questions. He was thorough and knew all his stuff about the vehicles. He took the time to show me different options with the vehicles and also with financing and leasing. I know that most car salesmen do the same thing and its there job to know this stuff, but he was honest and direct. I didn't feel like we were beating around the bush, we knew why I was there so let's get the process moving. I would reccomend him anytime and will definitely take my business back to Patrick.

Bruce Miller

Benchmark for service

mat goudreault

This place is a joke i booked a appointment with the service department a week ago and the day of my appointment i called just to see what time it was and they told me i did not have a appointment i would not deal with them anymore

rebecca pyke

What an excellent dealership! They always take great care of us! I wouldn’t go anywhere else to buy a car! Todd has always been extremely helpful when we are trying to decide on a new ride. Highly recommend

Mark Dakin

I had a wonderful experience. Very friendly staff, and fast and efficient service.

Ishita Ghose

Our sales person Nathan along with the rest of the team was very helpful. I am completely satisfied with Barry Cullen Chevrolet Cadillac dealership.

Bela

We bought a used car three years ago, here. They sold us a car that had so many problems and didn't say a word about it. They knew it, as the car was originally sold by them and had a record of 9-years service on that store. Although, they didn't say anything about the engine that burnt oil or that the transmission that had a huge problem that almost took our life on the highway. They are not transparent, nor fair.

T P

Wonderful service.

Wayne Beke

I purchased my 2018 Silverado last May. I was recommended by a friend after a bad experience at another GM dealer. I was asked to talk to Al Hinds. Super salesman,very knowledgeable , not pushy, slowly went through the sale of my new truck. Gary Cooper, the sales manager, super guy who was helpful in the purchase. I would strongly recommend Al and Gary plus the whole dealership.

Jagdeep Marjara

Nice and Friendly staff. Quick Service

Wolfgang Brutter

Great service

Lynn Rickett

Good place to buy a automobile

Gavin White

Treated me like a child and wouldn't listen when I tried to explain the problem

John Ackerly

Deserves zero stars. Poor staff and service. Entitled attitude

mike riolo

Great dealer ship. I have dealt w them for many years.

John Yetman

Service was terrible. Took my truck in for an oil change, brake service, and oil change in differential. Made an appointment ahead of time for ten in the morning and asked then how long it would take as I work afternoons. I was told approx. 2 hours. Truck was not ready until 2 in the afternoon. When I went to pick it up there were three people there working and I stood and waited another 15 minutes before someone offered to help. I own a camaro and a silverado and neither of these will be back there.

Mariana Paloscia

James was very helpful in finding us the perfect vehicle. We love our newer truck!

Alicia Elvins

Always the best service from the sales floor! On my 3rd vehicle and ready for my 4th very soon. Thanks Todd

Veener

They put my directional winter tires on facing the wrong direction. I noticed it when I got home. I drove right back and they were very apologetic and reinstalled them. This was a very dangerous mistake I just wonder who else out there has their tires on the wrong way.

J J

I just purchased my 4th Chevy Silverado 1500 from Barry Cullen Chev. I live1.5 hours away and still continue to lease my trucks from here. James (Sales) has always been very helpful. The ease of transactions done remotely with their team and finding the right truck (in a very tough marketplace) is much appreciated.

Emily Kranenburg

I always get my services done here. They're great, and make sure I'm comfortable and happy as I wait!

G Deyell

Amazing service. Very friendly, and not pushy at all.

Brock Parker

Always a pleasure. Service department is top notch.

Amanda

Very poor experience with sales reps when inquiring about a new truck purchase. The dealership did not have a welcoming feel and it took almost 20 minutes before anyone would help us or talk to us about trucks. We had to ask a lot of questions, sales rep was not very forth coming with information nor did he seem keen on getting a sale from us. We took our business elsewhere.

Roberto Sabatini

Friendly staff, upfront and honest. I dealt with Al Hinds (sales rep) and Faeq Minhas (finance rep) great guys, found me the exact car I was looking for!

ron hammond

Easy in and out warranty service.

Cory VanHeeswyk

Great service, bought my 2018 Silverado here and will repeat buy when I am ready

Tim Hattle

Great service looked after all my needs in a timely and cost savings manner

John Mascarin

Lyssa is the best service advisor of any dealership ANYWHERE! I have been subject to many dealerships over many years. In fairness I have only dealt with her there. I am sure the other advisors are nice too! A pleasure to get such great service, care, kindness and respect!

Steve Brown

Went for an oil change - excellent service and friendly staff.

brenda dawson

Took my husbands truck to get the ac fixed. Service was great. Originally took it to Bennett (see bennet review).

Carol B

Always go here for my car repair! Super friendly, reliable and cheap! Always do a great job!

JD Crowe

Blake was great to deal with

Bill Ward

Always treated right

Jesse Hartwell

I can't say anything as to how they treat there customers in the service dept, as I dropped off and picked up my vehicle after hours, so that was convenient for me. BUT, how they can get away with charging $555.00 to change one CV boot is insane. They should at least provide vaseline as you pay to ease the pain. Won't ever be going back here for service.

Emilie Tremblay

I wish I didn’t have to give a star rating.

djanusev

Excellent service as always. Thank you

barbara macpherson

(Translated) service was read thk jaque (Original) service was asome thk jaque

Keli Grant

I got my Buick serviced at Barry Cullen today and the customer service and accommodations were incredible. This was my first time ever going in for service on a car (just got my first car) and the service department was so helpful, especially my service advisor Shelbee. Great price and deals, very quick work, and waiting area was very spacious and comfortable. Thanks again, I will definitely come back to Barry Cullen the next time I need service!!

Joe

Good showroom

Rick Featherston

Service is good staff is very friendly