Reviews of Sean Sargent Toyota (Car Concessionaire)

gary norton

Detail job wast not that good for $500.00.

Senior Vice Prez

Bought a used vehicle they were very up front about what it needed to be fixed on it which wasn’t much. Great service honest and fair. Great dealership.

Eddie Kwong

I agreed to purchase a new car and agreed to put a deposit on it. I was questioned about people exporting vehicles and was profiled. There was suddenly a new sales model was adopted, they would not take a deposit anymore due to my "location". Strongly do not recommend!

Samara Drewe

I love my car. All of my cars will come from Toyota.

Zach Hunt

Huge recommendation to Brendan Gibbins and Don Hart at Sean Sargent Toyota, they made buying our dream vehicle such a smooth and happy process, Brendan was not pushy to get us into a vehicle at all, super relaxed and helpful to guide us in the right direction. Thankyou both so much!

Mutsa Jeche

Wonderful! Quick, efficient service from the service department. Affordable prices. I recommend you give them a try. I certainly will be going back the next time I need help. Great job!

Barbi Bouvier

The 1-877 number is not working

Garrett Styles

Parts is helpful

Arkane Works

Son got faulty seat belt latches changed . Quoted him an hour for 3, called after one to say at least 1 hour each. They did not post or inform him of $150/hour shop rate plus mandatory $25 shop supply fee. Kid will never go there again , for anything. Staff was indignant about questioning charges.

Lamesa Rare

Thankyou so mach for your help if anything we can contribut we are allways there for you.

Js Boutin

Great service, decent prices for maintenance.

Jessie Pierson

Such great service!!!!!

Bruce Abel

So far they're doing a fantastic job.????

Robert Ens

Good price on service

Rory Gibson

Switched to this dealership based on experiences we had with the service department which is way easier to deal with and way more professional than the previous dealer I bought a few cars from (Cochrane Toyota). The sales and finance dept at Sean Sargent was straight forward and easy to deal with, no fancy sales tactics or dancing around with numbers (which is refreshing).

Gail Haakstad

Always efficient and great service.

Twisted Canuck

Good experience buying a new 2021 Tacoma truck, and received a very good offer on trade in (but we kept it). Brendan was very helpful getting me set up, and understanding the features of the vehicle. They got accessories installed quickly, and I'm very pleased with the purchase. Thanks to Sean, Craig and their staff.

Mar For

When an business makes a mistake that leaves a customer's product worse off than when it was left it with them, it demonstrates a great deal of integrity when they own their mistake and make an effort to go above and beyond to make it right. I’ve had past experiences with businesses demonstrating such in principles and how they handled themselves gained them a customer for life. In this instance however, not only did my husband and I have to make all of the effort to get Sean Sargent employees to even communicate with us, we got the bare minimum response in order to make the necessary repairs on our 3 week old Highlander. Additionally, assigning the blame for the damage on your sub-contractors rather than taking responsibility (since we left it in your hands), and failing to ever even apologize for the mistake was also noted. We've purchased two Tundras from you; we love the Toyota brand, but we will make sure to shop at another dealership in the future.

Eduard Urich

I was dealing with parts department very good service

Meranda Christenson

I've dealt with Kendall here and she's amazing. Always friendly and helpful. We came to lease a Vehicle a couple years ago and she always had or best interests in mind during our deciding on which one was best for our family. We decided on the RAV4 and have never looked back. Every time I go back in for a service or to talk future vehichle options, Kendall instantly recognizes me and she's always been eager and excited to help. Thank you!!

Kolin S. Murray

Dropped in without an appointment on a busy Monday morning with a tricky problem. Staff went out of their way to get my issue addressed properly. I very much appreciate the service manager and technician doing what it took to get me back on the road. Unfortunately I don't live in GP but I definitely would return to this service centre. Thank you!

Vasily Kulchenko

good service =)

Chas DJ

I had the pleasure of dealing with Brenden Gibbins in the sale department. He was extremely good at communicating and did a fantastic job and showing the vehicle I wanted. I wouldn't hesitate to deal with him again. I would highly recommend him. Thanks

孙铮

I ask dealer call me back to buy a new car，but they never called me. Also they cheat me the car has been sold（I saw that car already there almost 2months）

David White

Had a great experience buying my first truck! Brendon Gibbins is awesome and knows what he's doing. ⭐⭐⭐⭐⭐for him!

Ryan Lamming

Always recommend this place when it comes to buying foreign vehicles! Toyota is top notch. Great staff. Can't go wrong!

Jason Jensen

Over priced, always looking to make the most money they can insted of finding the cheapest and best way to fix a problem for their customers. I recommend going to a different place.

James Hudyma

I am happy with my experiences with the staff. We purchased two vehicles here: a Sienna and a Tundra. The sales staff did a good job of helping me find the right vehicle with the right features for a fair price. The service staff are very helpful and knowledgeable.

Ondřej Soudek

Hats off for Don at parts, he goes way beyond to help customers. Great knowledge and super friendly. Thank you Don!

Jay Boots

DO NOT TRUST, got oil change, inspection and cabin filter supposedly changed, they are crooks here and I feel bad for those who aren’t mechanically inclined. This is the filter that was “changed” and I was charged 40 bucks for nothing. If you live in northern Alberta your better off going to Edmonton. Response to owner* I PAID for a service that was not completed, if your team could not complete the service they agreed to do DO NOT charge your customers for it. Shady shop.

danielgcram

Logan a sales rep there gave us great service and my brother when he bought his car. Service department is really good as well, always calls me to keep me updated

Joseph Fairweather (HULKReality)

Good people

Julie Kaczmarek

I have got my last three vehicles here. They really treat you like you are the most important person, which is perfect because when you are buying a truck you feel that way. I will keep coming back for sure.

Nicole White

I purchased my 2015 4Runner from here. Alfie and Don were great to deal with and got me into the ride I wanted! Love my 4Runner

Thomas Hall

Great people, super service.

Shona Pillsworth

Excellent service.

Joshua Wong

Went for an oil change good service, great staff only downside is the service is more expensive than other places. But that's what you pay for.

Bilal Kilani

Great service. Stopped in last minute for skid plate to be fixed and Terry was so friendly and was done within a couple minutes.

Patel Pankaj

Good and prompt service.

Lynelle Conrad

Don in the Parts Dept was great to deal with, and was able to help me out quickly & efficiently!

Bethany Smith

Great service.

Emma Chrenek

Great service from Brady and Nathan S! Will continue business here at Sean Sargent Toyota. Very pleased with my experience ????

Lana Groth

Excellent service, very good to people to deal with, ALL THE TIME

Kyoungho Kevin Bae

friendly...

Darcy Moss

I found the staff helpful and not pushy. I was back today and bought a 2015 Tacoma. Very happy with the service and the whole process.

George & Agatha Friesen

Fast friendly service, honk for entry

Douglas McGuire

Amazing service! Logan is an excellent and up front sales rep!!

Robert Longman

Not bad

Tyson Williscroft

Best experience at a dealership so far! I went in and walked out with a vehicle the same day ! Kim was great to deal with!

Ben St. Pierre

Charged me hundreds of dollars for a pre-purchase inspection and missed the fact that the car had been swamped/flooded. My local Toyota dealer in Calgary noticed this within minutes of working on the car. Their incompetence is now costing me thousands of dollars.

Dom Jong

Sales person tried to sell us a Honda CRV that was in an accident. All cars sold at dealership are at least $2000 more expensive than the big cities. What I did was phone dealerships in Edmonton and Calgary and the bigger cities. I ended up negotiating the price of our 2010 CRV via phone and saved at least $1500. This saving included the cost of the car being delivered to us in GP. If you are in the market for a car, phone to big city dealerships. Save your money.

Sergei Tikhonov

Came in for an oil change. Good, fast service.

Irene Duffitt

Great service all round. Much appreciation. Thank you Craig.

Randal McDonald

Sales Manager Brady Fraser was excellent to deal with! He had the right Tundra Crewmax truck and the right price and provided excellent service.. I would use him and his team again! Highly recommended!

Karlee Windrum

Had a really great experience with purchasing my 2020 RAV4 Trail here. Brenden was fantastic. Every visit for service has been great. Thank you!

Firas Tajar

Welcoming and accommodating staff, and absolute pleasure to deal with them...

Marc Strydhorst

Brenden was an awesome salesman to deal with! He knew alot about cars and trucks and is a genuine down to earth guy. He helped me find the vehicle I was looking for and gave lots of valuable information. SO FAR I'm impressed with the Toyota dealership and look forward to being their customer in the future!

Elsanchez1984

Bought my first Toyota from them. Could of gone anywhere in Alberta at the time, but came up from Whitecourt cause of the customer service. It's the only Toyota dealership I take my FJ.

Westcoast Partners Ltd Canada

Best new vehicle purchase! Wife just picked up her new 4runner that they specially brought in for her. Logan, Don and the sale manager were amazing to deal with. Very responsible and willing to negotiate on extras she wanted. Definitely will deal with them again.

Ginger Krause

Purchased my Highlander from the fantastic Kendall at Sean Sargent Toyota last fall. Can't say enough good things about my experience in the sales department. They treated me well, knew their stuff and took the time to answer all my questions. Probably the most thorough run through of a vehicle I have ever had. Fast forward the winter and a couple of service appointments later for regular maintenance, I can say that the service team is as amazing as the sales team!! So impressed with my luxurious Highlander and the team at Sean Sargent!!

Ashleigh Dolter

Love the staff and sales personnel there! Not overbearing and pushy like Most dealers. Ended up buying my new 2018 RAV4 and would recommend this Place to everyone!!

Amy Townsend

If I got a new car and stayed in GP, I doubt I would get a Toyota.....and I have only ever owned Toyota cars. They consistently miss the mark in GP. I go across to Kal Tire for my car needs now.

Denis Bobocel

Good service for oil change, and shop sevice has been good.

Bradley Kemash

Awesome dealership to deal with. Derrick was great to deal with. Highly recommend!

Sean Carroll

Helpful staff. Not pushy. Always treated great. Would definitely recommend.

Danika Jurczak

The staff were extremely friendly, informative and accommodating. Even meeting with me on New Years Eve (which was a Sunday). Made leasing my vehicle an absolute pleasure. Would recommend to everyone!!

Brandi M

I called to make an appointment to get some work done on my car, the guy I talked to said to bring it in on the 7th. Dropped my car off the night before, left my keys in the drop box. Turns out they’re closed on the 7th for a holiday. You’d think they would be aware of what holidays they’re closed for. Good work guys! Now I don’t have my car until tomorrow morning at the earliest.

Sam Allen

I just bought my 2nd Toyota, my first one got wrote off and Logan and Denis were there to help me and accommodate my work hours to get into a new car. Thank you so much for all your help.

Clyde Gill

Derek Riddle in new car sales was great. No pressure, great test drive and time to think things over.

Henry Karseboom

Great service with friendly staff in the drive thru lube.

Brent May

In and out quick lube......thanks

Brandi Geddes

Excellent service from start to finish. Highly recommend purchasing a vehicle here, fair pricing and easy to negotiate with. Thanks Jessie and Dennis!!

Matt Karseboom

Dropped off a module to be tested which took me 2 mins to remove in parking lot. Just as quick to test it. Went two days later to see if module was tested. It wasn't so i told the sevice rep i want it back and i get nothing but bad customer service here in the past. She goes to get manager. Howie comes out telling me I'm threatening his employees (apparently what happens when you send a complaint) brings me to the back telling me hes gonna test module just to show me all the employees working in back which is fine. I get it your busy but dont tell me your gonna do it and waste my time if your not. Then i tried telling him it would not take much time at all and he would not listen what so ever. He continued to be ignorant and ended up escorting me out the back telling me im getting pissed at him. Good on ya bud. You seriously need to take a management coarse and learn how to talk to anyone in general. I would highly recommend taking your toyota ro edmonton if you want real service

Shawn Pinchbeck

I strolled in to check out new cars. I found a good selection of vehicles, and friendly and informed staff.

J K

Fantastic experience with Nathan. Very helpful, not at all pushy, supportive of us exploring our options in terms of financing/leasing, very knowledgeable about the differences between model years. Was very thorough when helping us evaluate differences between a few models/years. Excellent transparency about the sales process, as well as honest about the selling points and weak points of each model. I don't think I could ask for a more straightforward salesperson. We're still evaluating a few options so we can't comment on financing and post-purchase, but based on our experiences with Sean Sargent Toyota, we will absolutely consider them for any future vehicle purchases we may make.

jaclyn moreau

Great customer service all around. Staff a very friendly and helpful. Location is very easy to get to in the city too. Definitely recommend this dealership to any friends and family.

Justin Kelly

Noticing a difference in integrity from the service team at this dealership since covid started. Upselling maintenance, doing work with no disclosure of price increases or that there will be a charge for work that was previously free ($20 for a battery test? and $300 to replace??? $130 from Costco for anyone in the same situation) Increase in the price of oil changes without notice, and upselling anything they can to make a buck.. Not impressed at all. Time to start supporting local and pick a local garage that values there frequent customers. Autotrac will be my go to going forward. Cant comment on Sales. Never dealt with them for anything.

Brad Bishop

Always super service.

Stephanie Middlestead

Been a customer for a very long time and will be for a lot longer. I’ve always been treated like family by these guys. Honest and helpful.

Dave Kwasnitza

Really disappointed with them, I had a simple issue with my truck and in "truck country" they never had simple parts to fix me up. The manager phoned me back after my complaint, but was basically giving me excuses and REALLY not listening to my point. I drive a tundra, and I'm happy with my truck. I preach to everyone i know how awesome the trucks are, but apparently I'm GP the service and parts are not so great. The manager did offer to help me, but took my comments to heart, and actually asked if we should" fire eachother " ? Not impressed. Mayfield Toyota from Edmonton flew in a thermostat and a local ford dealer installed it immediately. This dealership needs to listen, instead of making excuses.

Raegan Peach

I honestly found way better service going to Edmonton. The salesman I first dealt with could’ve cared less if I bought there. The manager was pleasant enough. But couldn’t be bothered to return my text when I told him we bought somewhere else. iIts sad I bought my Venza there in 2014 and it was an excellent experience, it certainly has down hill since then.

2000Ravens

I ❤️ it at Sean Sargent Toyota, I'll be back ????

Iggy “Iggy”

Faulty rad in tundra at six weeks/6000km. Was offered a camry loaner or reimbursed $40 per day for rental. First off I purchased a truck because I NEED a truck, not a car to drag down oil field roads. Second, at six weeks old I shouldn't have to pay any out of pockets expenses because of a factory defect . Not a good start for first time toyota buyer.

Wesley Fishleigh

Very helpful, polite, and not pushy car salesmen. Financing was easy and informative.

Sudeep Sandhu

Nathan in service department was outstanding, very nice , friendly and great customer service provider.I will always come to sergeant Toyota for staff members like Nathan .Thank you Nathan and sergeant Toyota

Clayton Isaac

It's a very good place to do business!

Linda Berge

Awesome always take good care of me

Nelson Andrews

Great service staff very helpful

Jay White

Great people, check them out you'll be glad you did!

Brian Bartsch

Fast friendly service. Quality dealership.

Alexander Maurer

Bought used car back in November 2021. Nathan with sales was a great person to deal with. Honest and transparent and ready to help. The only thing I regret I should off take better look at mechanical condition of the vehicle. I always preferred to buy car from a dealership, as they claim their vehicles pass mechanical inspection before it goes for sale. In this case in my opinion they were more concerned about cosmetic then mechanical site. I hade to pass out of province inspection in order to register in BC, which it failed and had to pay additional $900, on top of that it has major engine leak, which I still have to to find out how much it’s going to cost me to fix. If you’re planning to purchase used car from this dealership take a closer look at mechanical condition and don’t rely on their inspection report.

Lanora Charlton

Awesome customer service from sales staff - Kim and finance staff - Don! Highly recommend Sean Sargent Toyota to everyone!

Terrance Sweeney

I always receive top shelf service here.

Kiley Compton

So far, my experience with this dealership has been fabulous! Everyone is so friendly and helpful. Had a blast with Bernardo; he took all of the stress out of my first big car purchase and actually made it fun. He went above and beyond to make sure I was taken care of. Dennis, their finance guy, and the sales manager also made us feel super welcome and made everything painless. Fantastic people and I love my new (to me) car. :)

Chris K

Service is good. Brandon is easy to deal with.

karen goldthorpe

This dealership went way above and beyond to help us get exactly what we were looking for. Great service from all the staff. Highly recommended this dealership!

mickey dereje

I took my 2007 Toyota camry to get the bushing fixed at this dealership when i pick up my car and drove out the parking lot my car has aligment problem which it never had beofre and when i went back the people at the service department all they tell me is "we did not touch anything around the wheel" i would not recommend anyone taking their vichel here because i feel ripped off and there is nothing i can do i just have to take my loss and move on the only reason i took it there even tho they are over priced was to get the best service and get the job properly done but i left with a different problem my car never had before at the end of the day i am very disappointed and i will never go back there again

E B

5 stars for a good reason! Highly recommend! Very please with the customer service and experience! I bought a used 2013 Toyota Venza on January 7 2021. I asked for command start, heated seats and AWD in the vehicle. It came with all these features, there was a problem with the command start, it would start the vehicle but it didn't warm up inside. I spoke to sales manager Lucas and Brenden. I asked if there was something they could do for me so this would work, they asked me to bring the car back to them so their service team could have a look at it. It took 2 weeks before I got an appointment, during those 2 weeks it got cold to -25 and lower. The windshield in the car would not defrost even though I would start the car a half hour before I was going to drive it. I mentioned this to Lucas & Brenden, on my way to Grande Prairie from FSJ at -28 with wind chill of -35, my windshield halfway froze from the top, I put cardboard in by the vent, (which ended up catching fire) I got it out the bottles of water I had packed. When I got to the dealership I told them everything that happened, they went above and beyond to take care of everything for me! There was considerable damage from the fire, with all the parts and labor it took to repair the fire damage it would easily have cost into the several hundreds of dollars, but they fixed it and didn't charge me anything!! The problem with command start ended up being a cause from the heater which they also ordered a part and replaced with no charge. Everything works well now and I feel like a queen driving the car!! WOW I am beyond words amazed! YES I would highly recommend this dealership and this car to anyone! Thank you Brenden & Lucas and the service techs for looking after me!!

Brady Fraser

I think Jacqueline is a friendly professional welcome to a dealership and made us feel comfortable

Sari Alandary

Actually i bought a RAV4 from them they have the best price, service, you feel home. And no need to mention that logan he will exceeds your expectations with the his professional input there. Thank you guys.

brad tomlinson

Friendly knowledgeable staff.

Faith Allerdings

Express service friendly, quick and efficient.

Kelly Kitzmann

Super nice

Jeff Weber

Awful service. They charge you hundreds of dollars for 10 minutes of work. DO NOT GO HERE. Better off going anywhere else. Also any newer Toyota will have all sorts of issues right after warranty.

Red Head

Love Toyota vehicles. Staff members or cars sellers make you feel special. I recommend Sean Sargent Toyota!

Matthew Runhart

Excellent before and after sales experience, just bought our second vehicle from them today.

Carl Krause

Love the service department! Fast and affordable

Russell Tenborg

On route to my father's funeral the battery light on my dashboard came on. Looked like my alternator was defective. Elaine, one of the service advisors was kind enough to take the truck in for repair, and make it ready so I could attend Dad's funeral without delay. The staff went above and beyond in order to keep me going. Thank you so very much.

Elva Ward

Purchased my used Compass from Kim Normore at Sean Sargent. Deal was straightforward and the car was inspected and certified before I picked it up. Would definitely recommend Kim and Sean Sargent.

Darren LaFond

Great place to buy and get service done.

Samuel Burt

Staff is super friendly and appreciative!

Dawne Ramsey

Service is great. The people who work here are so friendly and curtious. Great experience

Khassie Kilkhranky

I used the washroom. Nice.

Wietse and Catherine Jagersma

Great place. Bought a tundra from Nathan. Good guy

shayne wood

Our salesman Bernardo was absolutely excellent great help very knowledgeable help my family and myself get into the vehicle we needed and wanted service department seems to be fantastic as well fastest oil change in town

MJ Anderson

Hate our new Rav4 limited!!! Heated seats barely warm up. Toyota Canada said too bad. Dealership said if we want to take a $10,000 loss and lose our extended warranty, we could down grade to a lower model that works.Do Not buy the heated/ventilated seats!! Was definitely not a satisfied customer!!

Peter Thiessen

Go is Kim for your Toyota vehicles.

Linda Smith

Good guy, just talks a lot. Hope to make a deal with him

Abe Akins

Great

varun puneet

Great sales people there Kim was very helpful

Mike R. Hansen

My experience with Sargeant Toyota was not the best. The sales Dept was great but everything after was a flat out disappointment. I purchased a used vehicle and financed it. The finance dept pushed an extended warranty that I found out was completely unnecessary. In fact they lied about the vehicles transferable warranty that remained, saying it had a 100,000km powertrain only. By calling Nissan Canada with the VIN they informed me the vehicle was bumper to bumper for 160,000km. Thankfully, I called Nissan before signing any paperwork but I was very frustrated that Sargeant Toyota tried to push a $2500 warranty on me that was already there. Second, I’m from out of town so I arranged for the truck to be picked up. Sargeant promotes their free delivery. When I picked up the truck, I noticed the tailgate would not latch on one side and the mechanism was bent and damaged. Sargeant didn’t disclose any damage to the vehicle. The driver called the owner and took pictures and was told it would be arranged with me to correct the problem. It has been almost a month and every time I try to contact Sargeant to get this issue resolved I have been ignored and put off. Completely unacceptable to dodge this responsibility. Third, the vehicle inspection done by Sargeant. Everything with the truck was in perfect shape..... but again they lied. The first night I have the truck I put cardboard under it to ensure there are no leaks. Sure enough. In the morning there is an obvious axle seal leak on the passenger side. Once again, not disclosed by Sargeant. I take the vehicle to a Nissan dealer to have the vehicle looked over and they also find the timing chain cover seal is leaking. Both issues are covered by the manufacturer warranty so other than time I won’t be out any more money. I have never written a review before and have always bought Toyota till this vehicle. Have had great experiences with two other Toyota dealerships but Sargeant falls short in both honesty and integrity. They were either incompetent when researching the manufacturers warrant remaining on the truck or were lying to push an unnecessary sale. They haven’t been honest about fixing a deficiency with the vehicle that they never disclosed. Finally, their inspection of this used vehicle was poor at best and I don’t recommend trusting what they say. Before you buy here be very aware you are probably being lied to about something.