Reviews of Jim Hansen's Gateway Ford Lincoln Sales (Car Concessionaire)

Cory Mo

I purchased my first ever ford vehical here. The sales experience was mostly positive, and the price was fair for a fully loaded truck. Shortly after buying the truck, i was experiencing horrible mechanical issues. The service department was a nightmare to deal with, especially considering i was driving a truck with less than 100km on it. After weeks of issues, Ford Canada admited the issue was an engineering problem. Their solution was laughable. After i filled out negitive scores on the highly coveted "survey" to Ford, i had the salesman getting mouthy with me about the scores, since it really "screws the dealership". Drove the truck for a year and traded it on a brand new Denali. Won't do business here again.

Khernel Quidlat

Great experienced,they are amazing, only one thing i worried is,they put to much oil on my engine, its over above the deep stick limit. Besides on that, they are very nice people and i love come back again..

Laine Anderson

Excellent service

Chase Dika

Adam and Morgan were awesome to deal with, never an issue and prompt updates on the factory order. Top notch, would deal with again.

Dale Widsten

Ryan was very helpful. When a question came up about how much the new truck I was buying could tow, Ryan and I sat down and figured it all out. He made sure I was happy before I left. I will be back for another truck one day!

Brayden Stenvall

Great customer service

Victorias Attic

What an amazing start to my day! Went to pick up my vehicle from Hansen Ford as my defrost heat fan didn't work after I had the windshield wiper motor replaced. The tech people (who were very nice and helpful there, AND happy to see you) said he was at a loss as all of a sudden it just started working. He said if it happens bring it in right away and we'll look again. There was no charge for the time it took to try and figure out the problem ???? AAAANNNNND ~ when I got in my vehicle it was CLEAN. They washed and cleaned the inside for me. Thank you, thank you, thank you Hansen Ford ~ you made my Christmas Season????????

Fabiohla Dioh

I was well served.very friendly environment. Kofi was very polite just as every staff in the building. I will recommend their services any day any time.its rather unfortunate that I got my car elsewhere but for the next,100000% Hansen ford.

Josh Giesbrecht

Would advise to stay clear of this place people.. Brought in our SUV to get some simple things checked out, like check engine light and command start before the snow flies. Charged me over seven hundred dollars and didn't do a thing to my unit. Charged me for some crazy inspection they said they did and tallying up repairs that we apparently needed to a whopping fourteen thousand dollars... Customer service was also very poor as I was left standing at the counter for twenty minutes while the service staff carried out a conversation. Is there any honest decent shops around anymore these days, or has the overwhelming sense to get rich quick overtaken the moral compass of everyone in the industry?

Rob Vanderkruys

Excellent sales team!

Cosmas V Mapinge

My car came out new, really comfortable and safe to drive. Thanks to the technician and staff worked on my car. Yes it took them longer than I expected to get my car back, but it was for good cause. Keep up the good work. However update communication was my only area of concern which needs improvement according to my opinion.

Cianne Brucker

I've been wanting to upgrade my vehicle for a while, but wasn't sure what I could afford, and what would work for my family. With the help of the excellent sales staff in the Used Department, I found the perfect SUV. Bryan Benn was extremely helpful and patient with me, as I really wasn't sure what I wanted. Once we landed on the right vehicle that fit my budget and needs, Jessica Embree assisted me with the financing, and answered my millions of questions. I had been to other dealerships before, and not once did i feel comfortable, and that the sales person was even listening to what I was asking for, only trying to sell me what they wanted to sell. I never once felt pressured to buy at the used lot at hansen ford, and everyone in the building made me feel at ease, and relaxed. I will for sure recommend Hansen Ford to my family and friends, especially the Used department!

Gez Veliu

Always a welcoming environment

Bradley Hodges

2017-11: F150 2011 extended warranty work, experience was good, staff was friendly, warranty taken care of, gave free car wash also nice.

Mitch Vincent

GREAT SERVICE THERE... THRU AND THRU

Willie Rice

Received very prompt service from service advisor Gary, had the issues dealt with in a very timely and professional matter. Awesome service.

D C (Red HellblaZer)

Great service. Bought 3 trucks from so far. Vehicles fixed every time I brought them in. Last purchase was quick. Really friendly staff.

Jody Kean

Recently had my truck in for warranty work! The lady I was dealing with was amazing! (NC) Was always honest and straight up with me! Thanks for fighting the Warranty Company and getting my truck fixed!

Rita Friesen

We had the best service and helpful sales person "Brodie" The finance guy explained everything in detail and made sure we were satisfied with all the numbers before we signed. The crew at Hansen was awesome to work with. We will buy from them again.

dave smith

The salesperson, Billy, was fantastic. Listened to the smallest details in our conversations and put us in the truck we were supposed to get. Everything went very well and I could not have been more pleased with the process. I highly recommend this group if you are looking for a new vehicle. Thank you everyone.

Melissa Putman

They took the time to figure out what was wrong with my car and fix the problem. I was not at all happy with the initial service when I was going to pick up a rental car that they were covering the cost of. When I got there (which they new when I was arriving) I was informed that they did not have a car. They would drive out to my work the next morning and exchange cars. they finally arrived after 5:00 to exchange cars.

Arlene Karbashewski

I love my new MKX and the people at Hansen Ford make you feel like you are a part of the family! And the coffee is fantastic ????

LANDON

Excellent salesman and finance crew. Billy walked me through everything and helped me pick the truck that I wanted.

Albert Morrison

Wonderful service! Polite, quick and on point. Thanks!

Wael D

Some good people are working there, others not so much. The customer service is average and needs to be improved! Last time I went for an oil change, asked for Kms sticker, they "said most definitely" and guess what, no sticker...

Kyle Laloge

Good

Barbi Bouvier

I always get the best service whenever I go in. I went in a few months ago interested in checking out the Escape, they were ready to help me out with all my questions to help me find what was best for me. Just recently decided that the Escape is the one I wanted! Again, they were so helpful and always friendly.

Darcy Wolfe

Just bought a truck there and they made everything so easy. Thank you Dustin and Morgan!!

Martie-Jo Schlender

Great people and customer service in every part of the dealership

Norma Preeper

You can Never Trust There Word on anything They Say or Even Do! ???????? & They Keep You Waiting for along Time. They are Never Ready when They Say they will Be ???? I Only Hope that they will get Better For There ????

Ryan

Warranty is a joke... Buy a four wheel drive truck for work and life in Alberta where most roads aren't paved. Ford warranty won't cover damage because it was caused by mud. So if I had washed it better underneath it would have been covered? Doubt it...

Robyn Langdon

100% great experience! Brian Simms and Morgan is amazing and will do everything possible to get you into what you need for a vehicle. So in Love my new 2017 Edge!

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I bought a vehicle 3 weeks ago from Hansen Ford and I had Cianna B help me pick the right vehicle that's suitable for my family. She's amazing with all her clients and I highly recommend her ????????????

Brian Dennis

Great people and excellent service, I recommend Hansen's to anyone looking for a new vehicle.

Jason Fimrite

Excellent Service, friendly, helpful people...

Andrew Dunlop

Review is for the service department, I haven't bought anything there. Naomi the service advisor genuinely cares about making sure you get excellent service. She found I was still eligible for a pre-paid Ford service package that another dealer had told me had told me was expired. The service advisors are straight-forward and upfront about costs and options and don't push anything if you choose to defer. Quickly informed me about, and accepted the responsibility (and cost) for a broken part that may or may not have been their fault.

Perry Stiles

Long wait and then the fuel filter was not put in correctly and I had to come back the next day to have it fixed.

Dustin H

New dealership is a joke. No organization to their parking lot. Went for some parts. Did 2 laps to find a parking spot near parts. Then stand at counter for 15 minutes for 2 small parts. They have no care for walk in customers. As I'm waiting I overhear another unhappy customer who was over promised and under serviced with their vehicle. Good riddance. Ill go to Windsor.

Sarah Pettipas

Absolutely wonderful experience purchasing my used vehicle. Adam made the process simple and seamless. Happy to recommend him and the Hansen Used Team!

Patrick Pesik

Great service. Never felt pressured and they were very well with getting me into a vehicle with the features i was looking for.

Stacey

Chris was very thorough, helpful and professional. Just what we wanted and showed us the vehicle we needed as well!

Progressive Services

Very understanding of how important and critical to our buisiness it was to have the truck back on the road in proper working order as fast as possible. I have been to many different dealerships throughout the years and Jim Hansen's Ford has been the best experience. Thanks

Alysson Daniels

Amazing experience! Neal was great! He really fought to get the exact car I wanted in my ideal price range. He really cared about the customer and not just the sale. Thank you so much Neal and everyone at Hansen ford! I feel so much safer in my new vehicle. You are all amazing! Keep up the good work!

D R

Seamless. Cianne was very motivated and made the sale happen

John Lehners

Service was quick and friendly

ten

The team at Jim Hansen went above and beyond for me when I purchased my new vehicle. Everyone at the dealership was honest and friendly. I never felt rushed and even though I'm sure some of my questions were a bit silly, they were very patient and even sat with me and helped me get my app all set up before I left. They followed up with me after my purchase to make sure I was enjoying my new ride and made it the 5 hours home safely. Thanks again Mark and Cheryl I will definitely be coming back to GP when it's time to upgrade!

Colton Renschler

Bought now two vehicles through Hansen Ford. Staff are friendly, pleasant and actually a joy to deal with. Salemen are friendly and take into account what you actually want in a vehicle while keeping you within your budget. Selection of vehicles is outstanding. Very professional facility with a great customer lounge and the coffee is delicious. Vehicles come professionally detailed and top notch! If you need a vehicle go see the folks at Hansen, I deal with Ian The Bearded Saleman Bangs ????????

David Lindell

Excellent service. Fixed what needed to be done and even found another issue I hadn't known about and fixed that too. Good job guys. ????????

Terrilyn Parent

My experience buying a car from Hansen Ford was incredible. Dylan was so amazing with helping me find a vehicle that fit my needs and situation perfectly. They worked magic when it came to getting me approved with a super low interest rate and super low payments and went above and beyond in customer service! I definitely recommend this company and look forward to the long term relationship when it's time for maintenance or repairs.

BDJ

These guys don't honour warranty work. Buy from someone else.

R Wright

Passing through on the way to Alaska and service engine light came on. We stopped yesterday and they checked the code. Appointment set for this morning, did a complete diagnostic then replaced a sensor in under 3 hours. They washed the truck when all done. Honestly, this is the second Ford dealer we've been to in Canada and those in the USA could learn a lot. Couldn't be more pleased.

Carla F

No problems at all dropped off, given a ride home was called about a filter that needed to be replaced after 30,000 km. Air bag was recalled and no problems with the car afterwards so far.

Battle Armor

Service department was great at finding the transmission problem, and getting my truck back t me in 6 hours, The issue was that the FORD maintenance book said the job should take 11 hours and I was charged way too much. The dealership removed $500 for the bill, so that was great. More important is the "book" allotted time for this repair. Ford is almost treading on thin ice when the allowed time is so far away for the actual time it takes to do a repair. I will be taking this up with Ford, as I feel this is getting way out of line. Again no issue with the dealer and the service provided, but extremely unhappy about the prescribed shop time authorized by Ford

Leanne Bowness

Excellent Customer Service, always friendly and willing to help :)

Jack Durgan

Painless and fantastic service for wife's Lincoln Nautilus. Much appreciated Nicole and April!!

Jeremy Hogg

I like the viking.

Vickie Waechter

good reception and conveient scheduling for a service on our escape service tech was very efficient and the mechanic did the work in a resonable time period thanks Doug

Sara-Anne Mcleod

Was there on the weekend had a great experience with the staff on trading in my truck. Thank you to Brent and the rest of your team for working with me and getting me into the truck I wanted.. Very great service.

Shaun Boivin

Very disappointed in Hansen Ford ! We brought our Navigator in 3 months ago as the warranty was about to expire so we wanted all the little issues addressed and fixed. One issue was the driver window was hesitating like the motor was going. We were told it worked well in the shop and that it was probably the weather. We disagreed but nothing more they would do. Well as we were leaving town last Friday the driver window motor stopped working all together. Brought the Nav in yesterday and recieved a $670 bill. Doesn't matter that they addressed it a couple moths ago and did nothing. Not impressed ! UPDATE - Hansen Ford made it right by us. Worked with us made us happy within 24 hrs of this review. Thank you Hansen Ford for appreciating your customers.

harleymanpearce

I just wish this dealerships didn't feel the need to charge 175 dollars per hour for service work, we're not all rich

Jennifer Lynn

Over priced and takes way longer than others to do simple services

craig snipz

Huge thanks to Brent and Rob for getting me into a vehicle! Made it super convenient and actually worked with me thanks for the great experience!

George Johnson

Absolutely amazing! Love the first class service. Always a pleasure

Emily Nicolle

Beyond satisfied. Everyone went out of their way to help us out and get us the best deal. Ian went above and beyond. Cianne in financing was extremely helpful and very knowledgeable. Kayla in parts also helped us out a significant amount. I will be recommending them to everyone I know in the market for a vehicle. Thanks again guys!!

Raemona Smith

Very good experience. The service team was very helpful in getting me in quickly to diagnose the problem so the parts could get ordered for the next day. Thank you

Hanna Sysak

I lost my car in an accident, but three weeks later I was already driving my next car. Shopping for a car from Ford is easier than shopping for that special dress every girl wishes for.

Cory Wiebe

Got me in right away diagnosed truck same day

Gerry beaudoin

Great experience. Didn't have to hard ball to get a good deal. No high pressure to sign into any add ons. Recommend

John Frey

Tanner is a great sales associate, he answered all our questions an was very knowledgeable about the features of our new Ford Edge

JoshinJaws

Great people there that are willing to work with you to get what you want. Sam was especially friendly and cooperative while I was there.

Ted Kennedy

Salespeople and staff are friendly and knowledgable about the products they sell. My experience there was so fantastic that I drove away in a 2017 Ford Escape.

Kaitlin MacLeod

Went to Hansen Ford to buy my first new car, already pretty set on what I wanted. I dealt with Richie in sales, and he picked out the perfect car first try. Had an amazing experience with him, the sales manager who gave me a great deal on the car, and with Tim in financing. Had to go back a couple times to deal with paperwork issues, and Tim made sure I got the best deal possible and that I walked away totally satisfied. It was a great first experience buying a car!

Cara Yeo

I have driven Fords most of my life, and this is the first time where I felt like I was being heard when I was talking about what I wanted and what I wanted to pay. Sam, our salesman, made buying our new escape and fairly enjoyable process! Arnie the Viking helped with a few laughs too! But back to Sam, he was great, super patient. He showed us what we thought we wanted, he found one on the lot with exactly what we asked for, then we talked payments, it was more then we wanted to pay, (my hubby works for a company that has a deal with does to make the vehicles way cheaper then the msrp, without bargaining) so how about we look at something smaller like the escape? He finds us one that has all the bells and whistles and off we go for a test drive. And hot damm, they are roomier then I thought... (I'm downsizing from an explorer) we get back and one that he didn't show us catches my eye. Without question he just goes and get the keys. That's the one we bought. Lol So thank you Sam and Tim our finance guy who worked with us to get the little SUV that is actually kind of roomy!

Rick Haglund

Excellent bunch of people to help you with your needs.

mike hibbs

The service at Hansen was excellent and the people are very knowledgeable very relaxing knowing that you have received the best care the selection of vehicles just blows your mind thank you

Joe Walker

Since 2013, I've bought 4 brand new vehicles from these guys, but the staff has changed since then. On my latest 2 vehicles I bought, I've had to fight for air filters and oil changes, get attitude when asked to rotate my tires when I always have extended warranty. Last time I was there, after I FOUGHT them to change my BLACK air filter, they lost my vehicle somewhere and got mad at me when I asked them to go find it. When the guy finally found it, he threw the keys at my chest and pointed somewhere in the parking lot and said, THERE'S YOUR VEHICLE! HAVE A GOOD DAY! while I'm there with my 10 year old son. I was blown away, and for these embarrassing reasons, ill never buy a vehicle from these guys, THEY DONT CARE, THEY ONLY CARE WHEN SELLING A NEW VEHICLE! Don't waste time with these guys, go somewhere you are treated properly. Spending hundreds of thousands on these guys is a literal JOKE

Dhanell Tymchuk

excellent service

Okan Obuz

Very quick regular maintenance has been carried on my vehicle. They gave updates through the phone to let me know what was going on. Trusted and good people. I know it's not advised to leave your personal belongings and money in your vehicle before handing in, but I don't care anytime I hand in my vehicle. Nobody touches anything in my vehicle. Here is Canada and people respect each other. Hansen staff fully respect their customers and nobody touches anything in the vehicle. Thank you mechanics and all staff for taking care of my vehicle so nice. Have a good one everyone!

Adam King

Horrible bunch...try n screw you anyway they can...brought truck in for service and a 160 point inspection...missed the 2 things hat were wrong with the trucks...Service department is horrible...go to windsor for instead...

MUD RUNNERS

Great experience with sales! They didn't harass me, or try to put me in a truck that i didn't need!! Thanks! Also the Service guys were great to deal with, considering how busy they are, and go the extra mile when needed! Thanks :)

Angry Albertan

All of the staff, from the sales rep Jason Gillet, front desk, parts managers, everyone there are very friendly and worked hard to get me back on the road. I am very grateful to have met them all. Thanks for the hard work

Britney Sarich

Brian Simms is incredible!! Everyone at Ford was please and easy to deal with.

Sandra LeClerc

We had a fantastic experience with Hansen Ford and our salesman Nick McAleney. This is the 3rd vehicle we have purchased from them, and they have all been great trucks. Nick was a super helpful and knowledgeable salesman. He answered all my questions or found answers in a timely manner. I had very specific features I wanted in a truck, without paying for a lot of other extras that weren't important to me. Nick spent time researching to find a perfect match. When we picked up the truck he did a very thorough run down of all the many features, and did a great job explaining how they all work. I definitely recommend Nick to anyone looking for a friendly, knowledgeable salesman who doesn't try to push for a quick decision. Morgan in finance was also very helpful and got us on the road quickly.

Damian Garavito

Good service

Cory Lievers

Had my first warranty work done on my new truck; Hansen's Ford was good to work with, love the text messaging they send of status updates/info exchange. Will go back for future service.

Warren Laveniuk

Worked with Jason Gillett to help me into a new vehicle. Sales was super easy, convenient and friendly. They just sold the Escape that I wanted, but they were able to find one all the way over in Saskatchewan and brought it in for me! The financing part was a little rough.... but in the end was perfect. Some paperwork was missing for me to get insurance, but the finance guy delivered it to my work for me! Awesome!

V Boyd

Bryan Benn and the staff at Hansen ford went above and beyond to help make a difficult situation easy. Bryan was able to assist in the sale of a truck that was left after the passing of a close friends family member. Through their dedication to the customer and professionalism the transaction was completed very quickly and easily. Bryan was very accommodating, even comin in on his day off to make sure everything was completed. Hansen Ford has proved to have a staff dedicated to its customers and not just its sales!

Jodi Peebles

We had two different vehicles that we were interested in for our daughter. Both were comparable in price, safety features and design. In fact, there may have been a couple features we preferred in the other vehicle at another dealership. However, our salesperson at Hansen, Billy Rodger, is the reason we purchased our Escape. He showed a genuine interest in our family and in our safety concerns with purchasing a vehicle for our 16 year old daughter. He was knowledgeable and friendly, and took the time to answer all of our questions. Ultimately, I appreciated his approach. He was not pushy or 'showy' in his sales pitch, but was still diligent about making a sale. He sent a text and email right after we left the dealership the first time. I appreciate people who are good at their jobs and show a genuine concern for the people they deal with.

Ted Biggs

Worst car buying experience of my life. They lied about what had been fixed on the AMVIC report and then took 29 days to tell me they wouldn’t honour the price on the signed contract. Go elsewhere.

Amanda Rich

We are very happy with our recent purchase from Hansen Ford! Brent and Rob were very accommodating and helpful throughout the entire process. All staff in the dealership were very friendly and created a great environment. Thanks guys!

Sandy Baker

Just had another oil change on my 2016 Edge. I was asked if I wanted them to check the air filter and of course I said yes. Turns out it didn't need changes. I appreciate the integrity of this group. Other places may have changes the filter regardless of whether it was needed or not. (Have had it happen). Great people, great service, friendly atmosphere.

Jordan Kasprow

Great service from Adam Lockhart. He stayed late so i could come in after work, made himself available via text for any questions I could think of and was just a great guy to deal with. Definitely recommend him over at the used building. Thanks again Adam.

Des Bilan

bought a used f150 from the used section loved the vehical but it did have some minor issues. normally when that happens people get mad right away and so on and that is usauly me but the service i got from Nicole and the service staff was awesome took my mind right off the whole issues of the truck which was fixed at no cost to me but they made my services so friendly and helpful that i didnt mind it having some issues. Thanks again Hansen cant wait to buy my next one through you as well :)

Reid Hill

For a dealer who sells FoMoCo fine cars and trucks, Hansens service department is a joke.... Two desk jockeys would rather chat up with eachother than to deliver service to waiting customers there on time for appointments. Half-assed service work, false inspection reports as opposed to actual findings, zero reliability in chain of communication between service dept and the mechanics in the shop area. But wait theres more, Provides a complimentary full inspection as an reputable shop should do before starting work... BUT this dealer does not actually do it, and charges 800 Canadian pesos (for the 'inspection') to release the vehicle. Say no, why, but; then good luck getting your vehicle back. Better pay up, it's the Hansen Ford high-way robbery way of excellent service. Go to the other dealer in town, you'll be in professional care as expected of a FoMoCo dealer.

Neil's RV

We recently purchased our 2020 f150 from Hansen Ford and the process was seamless from start to finish. With the help of our salesman Billy Rodger and Cianne in finance we were able to get what we were looking for quickly and efficiently. All staff that we interacted with were happy and excited to help us with anything we needed, which made for a good buying experience. Thanks again.

Livy Ward

As always the folks at Hansen Ford treated me like family from the time of booking my car in till the time of picking it up. Kind,friendly and courteous throughout the whole process !

joey albert

Awesome service each and every time I go in.

Shawna R

Phoned in to book for my prepaid maintenance for my 2014 Escape. Was able to get in the next morning. They were able to drive me home while they worked on it. Before dropping it off, I asked if they were able to wash the back of the car so that I can apply my new registered sticker to the back after they were done. When I got the keys, Hansen Ford was able to accommodate my request by giving me a free car wash, which I wasn't expecting at all. I was very happy with the service and the new system to give me more insight to how my vehicle was processed. I definitely recommend them for all your service needs.

Miranda Harris

I recently brought my Lincoln in for a service, and I was beyond impressed. Nicole addressed all of my concerns, went over all the details with me, and was in contact with me regularly to keep me in the loop. The service and communication were outstanding. April even picked up my car from work, and delivered a beautiful loaner. These two were a pleasure to work with. Great job ladies, and everyone else involved. I would highly recommend.

Vloging with Jaxson

We had such a great experience we bought two vehicles!

Shayna Mae Lynn Braseth

I went to the Hansen Ford Used lot and Cianne Brucker helped me find the most amazing car. I've already driven her to Edmonton and back and it was an incredible ride. Would highly recommend going to see Cianne

Slcn Lands

Service department staff was courteous, Wait time was longer then expected. I take pride in my vehicle maintenance inside and out, on a previous visit for service work my truck was returned muddy and smelled like a greasy mechanic. I had my truck booked in for a "complimentary" detail. Complimentary detail was less then acceptable. Attention to detail is Not one of their priorities. Terrible job.

Charlie Hubley

Expensive place for service.

Nick Van Gaalen

fast and prompt on fixing my f 350

Jessica Forster

The staff is very welcoming and accommodating whenever I take my vehicle in for a service.

James Proudfoot

Fleet vehicle brought in for servicing was handled smoothly and in timely manner.

Paisley White

Had my blower motor replaced there recently. They charged less than what i was expecting, and went above and beyond by washing the car, then detailing the inside. What a great crew!

Daniel Friesen

Bought my 2019 F-150 new at Hanson Ford and have had excellent customer service.

steven

We bought a Ford escape last year, been brilliant. Had a small issue with it and the fantastic team here helped us out. Bryan went above and beyond to help us. I'd recommend everyone to go here for professional service and exceptional customer care. Thanks guys !

victor and olga Genovey

I arrived for my set appointment and explained what service was needed and what issues had be addressed.One thing asked for was to replace front rear wiper blades. A mechanic look at diagnosing and servicing it. Although when done I had a small issue to be addressed after letting the service departments know about it ,that it was overlooked but everything is good and I am now satisfied with their efforts to have their customers taken good care of thank you from a "satisfied customer"

starmonden armstrong

Ford for life

wild access

Horrible experience. I was not givin new brakes when they had been redone less then 8000kms ago. The service manager aggressively told me it was the way I drive and the mud I was driving through not the quality of the brakes. Although it is a work Truck I had a dodge drive the SAME roads for 210,000 kms and have had no issues wearing through brakes. Not to mention I payed for prepaid service package and was STILL not givin the option for a free refund. TO TOP THINGS OFF THEY WANTED 2300 TO GET ME NEW ONES AND ADVANTAGE BRAKE AND MUFFLER DID IT FOR 1600. 700$ LESS!!!!

Anna McLeod

A surprisingly amazing experience. I've had my fair share of nightmare car sales stories elsewhere, so shopping for a new vehicle is usually stressful. Jason Gillett made buying a vehicle a breeze. Not only was there no pressure, but he showed me a vehicle that was perfectly suited for me AND in my budget. I was without a vehicle and he even brought it to me to test drive! Clint in finance was also great to deal with and made the process very easy and painless. Everything was thoroughly explained to me, from the features of the vehicle to the details of financing, Jason and Clint restored my faith in buying from a local dealership.

Donnie Shaw

All they want is your money

Debbie Mayer

Great Service

Leslie Semenuik

Great experience..very comfortable and everyone is happy to serve you..

Dave Machin

Overall disappointed. I bought my truck from Hansen and have had all my services and repairs done at their shop. During one of my visits for a heated seat repair, I was hit with a $150 diagnostic fee for identifying and installing a fuse. After questioning and discussing I was told that before they are able to check the fuse panel they first have to remove all interior and run tests on the electrical components. Absolutely nothing was wrong with the electrical apart from a missing fuse. After pleading my case that the fuse panel seems like the obvious starting point for something electrical, I was assured that I wasn’t charged for the $3 fuse and that he would do me a favour and cover half the $150 charge. When I asked him if, before bringing my truck in for electrical work, I should check to ensure all fuses are in the appropriate places and undamaged, he said that would probably be a good idea. After this visit I left a less than perfect review and was contacted by one of the service managers, months after the appointment and review, to find out more info. I explained to him my experience and disappointment. I also explained that, even after a few less than good experiences from services and appointments I was wanting to use them again if they offer better service with a more honest approach. This service manager admitted that it sounded as though the diagnosis and charges applied didn’t sound correct and assured me that he would look into my history and get back to me within a week. That conversation I had with him was 4 months ago and I still haven’t heard back from him. Judging by a lot of these reviews people do get exceptional service from Hasen, and I have had routine maintenance and minor repairs where everything went just fine. As mentioned before Hansen was my first choice for my maintenance and repairs. After the phone call regarding the less than perfect review I left and the service manager promising to “look into it and get back to me” and never hearing back from him, I don’t have much choice but to use somewhere that seems to take more pride in their word, workmanship and honesty.

Jackie Coupland

I just bought my very first BRAND NEW vehicle last week. A Ford Bronco Sport, and I LOVE it!! A huge thank you to Morgan and Colin, for making the process fast and smooth. Both are amazing to work with, very professional, knowledgeable, and welcoming. They were very accommodating to my situation, and made it exciting for me. Morgan was easy to talk to, and made doing paperwork less of a chore lol! Colin was very knowledgeable, and made learning about my Bronco so much fun! Highly recommend Hansen Ford to anyone looking to buy a vehicle, and I highly recommend Colin O’Day and Morgan Rolling to work with you. Amazing experience! My Christmas gift to myself!! Thank you both so much!!!! :)

Noah Levasseur

I was always taught that when you have nothing nice to say don't say it. Needless to say but I will not be back in the future.

Ericson Salo

I got a used car from Hansen Ford this month. When I went there for a test drive, we already asked for the block heater and spare key and we were told that they will check on it. It was a nice small car and decided to purchase it. We talked about the price and was given a fair “discount”. We came back the following day to get the car and asked again about the block heater and the key, they said that the additional key was still with the previous owner and they will ask him about it. For the block heater, we tried to look for it together with them but we could not find it. They said that I must go to KIA directly and ask about it. When you buy a car from them, they offer this “Hansen Advantage” which includes a 176 point inspection which in paper, will keep you feel secured that you’re getting a good condition car. Just right after I got the car, engine light showed up that windshield wiper washer was low, I also noticed that the wiper was rusty and broken. These are just small things but will make you think that if they really inspected the vehicle thoroughly, this should have been checked before they sold it. Back to the block heater, I went to KIA and was told that the car does not have one and that I would have to pay if I wanted it. I told Hansen about it and asked if they could have it installed instead, they told me that I must do it in KIA directly and said that it was a good thing that I saved “$$$” from them. In the first place, they should have known that the car did not have a block heater and inform the customer about it before he decided to buy it. Had no choice but to have it installed from KIA and paid for it. And with the spare key, I messaged them a few times and even went back there personally to ask for it, but they told me that they still haven’t received it back from the previous owner. The latest message I got from them was that the last owner disconnected his number and told me to go to KIA again to cut me a new key. When I called KIA, they are charging $550 for the spare key which this car should have one in the first place. And I’m not definitely not at ease with the fact, that someone out there still holds the key to my car. I’m definitely not happy with the service.

Angela Hartmier

The work done on my Explorer was great. I can not see the fixed area anywhere, however, I was disappointed with state of my vehicle once the work was done. There was a white powder all over the inside and outside where the work was done. I had to spend a bit of time cleaning this area and thought more care could have been taken to return my vehicle in the same state I gave it to them. Otherwise, the work done to fix the factory default was great.

Stephanie St Hilaire

We are always hesitant buying a vehicle, but with the Hansen team and Jason Gillett there was no work or worry. Sold us on the first vehicle he showed as it fit our needs perfectly. Definitely recommend this group and dealership to anyone looking to trade up to the Ford family and a very easy vehicle purchase.

Aisha Jhovy Aquino

Great job Hansen team,specially grant who assist me,and for the shuttle who dropped and picked me up from home.And thank you for the quick service for my vehicle.Keep up the good work................

Betty Davidson

Very good service

Ashley Swanson

I've had many great service department experiences at Hansen! They have always been quick and eager to get my truck back to me. Always listen and actually check out my concerns. Brian (Brain) in sales was great to deal with when purchasing too!

Steven Murchison

Great sales people

Sabrina Cryderman

Over priced, inconsistent work

Joe Rickman

I stop here to use the carwash. Excellent touch free carwash at a decent price. Dave the manager is a great guy. The people here are fantastic and go out of their way to make sure your experience is a pleasant one. If I could give more than five stars to this place I would.

Black Fox Security

Everyone at Jim Hanson is very friendly and professional. Gary, Brian and Morgan went above and beyond our expectations and we will absolutely be a return customer. Thank you for all you do.

Shappiregurl89

Ian went above and beyond to help us get our new car. He listened To what we would like to get and what we could pay. He also went throw everything with us and got us the best deal we could get for our dream SUV. It was one of the best costumer service i have every experienced anywhere. I will be going back there to get our next vehicle for sure.

Allen Townsend

Had a great used car-buying experience with Jason Gillette. Communication was timely and direct and any concerns were addressed. Thanks! Update - just under the one month mark of ownership, problems developed with the car. Honoring the 30-day guarantee was not handled well by the dealership and didn't come without a conversation with the manager that was unprofessionally handled. Same problem has returned with the car but the stress isn't worth going back to these guys to get it dealt with. I'll take this as a lesson learned and just not recommend or return.

Marvin McMurray

It's a dealership. Can't say much.

Qasim Syed

My friend recommended me to go henson Ford.. I made offer of one car whick I liked after that I got so disappointed by some guy name Guy the way he talked to me it was like disrespect.

Abe Garcia

While kicking tires for an suv the salesman mentioned something hanging from my vehicle. Went into the service dept snd asked if i could get an appointment to repair. Turns out it was the oil pan guard and the clips had not been replaced correctly from previous service which i had completed at the competition. The service manager crawled underneath fixed the clips and sent me on my way. No charge. I do appreciate that they fit me into their shop and took the time and INTREST in my issue. These days it seems when you take anything to a repair location the service folks dont want to get involved with your problem. Thanks to Hansen Ford.

Kyleigh Stewart

Billy and Morgan were phenomenal helping my fiancé and I purchase our new to us truck! Would recommend for honesty and great service! Morgan went above and beyond to accommodate us!

Kassey Abell

From start to finish, they made this process easy and very efficient. This is my 3 rd vehicle purchased through them and every time the service has always been excellent! Thank you

Monique Tardif-Blakley

Looking around for a nice used car for my girls, I came across a Ford Focus in great shape. I had come in to see it pretty much the first day on the market, but it was in the shop. Jason Gillett informed me of a good time to come check it again. We took it for a drive and bought it. I feel my girls will be safe in it. I like the warrantee packages despite having to pay a little more (as is the case anywhere). The folks at Hansen Ford were super to deal with! Thank you! Jason, you rock and always hold true to your honesty and word.

Tyson Williscroft

My 1st choice of Ford dealers in the Peace Region! If you stop by there, I highly recommend Ian! Excellent service. Excellent representation of what a Ford Dealer should be.

Allan Rook

Sam is the man to deal with...

Jamie-Lee Cormier

Very quick and great customer service!

Rick Baverstock

Very considerate, went in just after lunchtime, after working out a deal, while waiting for quotes for financing and insurance during small talk was asked if I had eaten. I had not and the next thing I know food from a restaurant was delivered. Was the icing on the cake for me

Keith Hawkins

Left my truck for 2 weeks while in Cuba for recall service and they managed to "order parts only half of which they had so no repair but they did kill my battery..........

Donovan Appleby

Brodie is THE man! Talk about bending over backwards, this guy must have a hinge in his spine to bend that far. Great experience. Highly recommended. Brodie is in the used sales group.

Gayle Ramsey

Thanks Brent T. for a great experience buying a truck from the Used Superstore.

Jeanette Spornitz (Sew Uplifting Custom Bras)

Always friendly service and great communication.

Onalie Doucette

Great Sales staff, always feel very welcomed at Hansen Ford. Excellent Service Department, they took care of my truck as soon as I brought it in.

Erin Wright

Went to have my winter tires put on after going off the road. They had me wait in a nice lounge that was very accommodating. The service was not great by the end. Once my vehicle was finished o was lead to where you pay and told my vehicle was just out front. I went out (it was storming) and walked all around the front and the side of the building. My truck was not there. When I went back in to find out where it actually was I waited in line where people were paying. And a lady behind the desk asked how she could help. I asked where they actually put my truck because it was not out front. She didn't know. They guy who helped me earlier said it should be out front but I'm busy right now. Ha once they have your money service stops. I went back out with no help from them and found my truck over by the lbx building. Maybe the luxury of a customer lounge was nice but I'll stick to the real customer service of my usual small tire shop.

L Fitzpal

Went into Hansen's for a warranty repair to some software. The people were friendly and offered to do the work right away. I had the time, they had the space, job got done, everything went a slick as glass. The staff didn't get all up in my face because I wasn't wearing a mask and even had a conversation with one. Overall an enjoyable experience from someone who equates dealerships with dentists.

Glenn Theisen

Chris did an awesome job for me. He listened to what Iwanted and found me a great deal. He wasn't pushy just provided great customer service. I will send all my referrals to Chris and Hanson Ford.

J M

We had a wonderful experience with Jason Gillett, Chris and Troy! Thank you! You three were so awesome to work with, everything was done efficiently. We weren’t a Ford family before but, wow, we are now. Such great service, beautiful vehicles, lovely facility, I don’t think we could be happier. Everyone was great, they created a very welcoming environment for our children, who also had a great time and they kept them distracted. Thank you!

Michelle Williams

Unexpected while muchly appreciated 1st class service! With smiles from all staff with every visit to the dealership, it was easy to feel comfortable. Going above and beyond both Brent Tkachuk and Cianne were more than professional, helpful, friendly, and thoughtful. Truly, no pressure phone calls! All you could ask for in purchasing a vehicle is a simple process, to the point, and supported even after the original purchase, Hansen Ford delivers! Thank you to Brent, Cianne, and the rest of the team that made it happen! Extension of thanks to the other businesses that assisted in the sale! Wishing your staff and business the best throughout the holidays and into the new year! Looking forward to seeing you all again, even if just for coffee! Great experience! Thank you!

Val Nykolyshyn

Service was super friendly and very helpful.

Glenda Kaczmarek

Very knowledgeable staff. Quick service and very friendly courtesy driver.

Graeme Morgan

Picked up a new Ecosport Titanium and its great. Easy shopping experience and great staff to deal with! I recommend Hansen Ford!

troy ludwar

was sold unexpected loss of work insurance, and now that the price of oil has crashed, they have never sold unexpected loss of work insurance

Gerald Ekkel

Had an awesome experience in purchasing my first Ford with an outstanding sales Rep Cianna in the used dept. Thanks for a great experience.

Laura Anderson

Fantastic service! Adam Lockhart went over everything and kept me informed about financing. Morgan in Financing took her time to explain our warranties and services and answered all our questions. Highly recommend Hansen Ford Used!

Ray H

Dropped off my vehicle for a quick service call. The team was awesome, and my car was ready in no time. Hassle-Free and very convenient. Loved the text message alerts.

shaydon carter

Cassandra was awesome in finding the perfect truck for me. Friendly and accommodating. I bought a second truck from hansen. Nick, brian and rob were all excellent to deal with. Thanks guys for helping us out.

Valerie Fjeld

Had a fantastic experience at Hansen Ford on November 3, 2017. The staff were very welcoming, friendly and gave me prompt service. I received a personal call from Grant who explained what was done to my truck. I felt very confident that my truck was in the best of care and I was not disappointed. Hansen Ford provided me with the best of service and I would not hesitate to purchase another vehicle from them. Had another great experience at Hansen Ford on September 1, 2018. Service was excellent. Staff very professional and work done was excellent,

Jess Shaughnessy

Great job and excellent friendly and knowlegeable sales! Thanks!

Holly Van Rootselaar

The Hansen team was awesome to deal with. They made my buying experience exciting and easy. From start to finish I was looked after and feel great about my purchase. Thank you Hansen Ford! Loving my new expedition!

Ray Mildenberger

Great experience. Sales Manager contacted me immediately after website browsing. Provided me with multiple options and Sales person very personable and Finance person made the rest of the experience great. Thanks Back in for a Service and Grant Taylor made sure everything was taken care of timely and accurately. Thanks Again.

Tracy H

Just bought another new Lincoln. The sales and service team are top notch. Highly recommend this dealership. This is my 4th Lincoln and I wouldn’t ever go anywhere else. Mark is the Lincoln expert and he made the purchase a great experience

Chris Strome

Love the staff there, always great service. Water Mark Lockhart helped us find the perfect vehicle for us!

erin brunt

What an absolutely amazing experience purchasing my new Bronco Sport at Hansen Ford! This was by far the best vehicle purchase I have ever made. Both Morgan and Colin were a pleasure to deal with. They kept me informed every step of the way …

Tia Adair

Thank you so much Jason and Darcy for helping me purchase my Expedition. I had amazing service and dealt with very friendly people. I highly recommend you deal with Jason when purchasing your new wheels, he made my experience very exciting …

Gisele Frey

Had awesome service from all we dealt with.

divemasterdave

Great service to address an ongoing issue.

William Penney

Horrible Experience. I dropped my car off a day early to get an out of province inspection . The next day when my inspection was supposed to start , I got a call from the dealership and was told that I needed a form from the DMV before they could even do the inspection . Long story short, it took a few hours to get that form , pushing everything back and preventing me from even getting it the vehicle that day. When we dropped off the car we were told that when the car was finished, they would send a shuttle to come pick us up to get the car . When my wife called they informed her that they are not even doing shuttles right now because of COVID ( Windsor Ford still offers shuttles) . After some arguing they agreed to drop the car off to us . I think this is a very disorganized place , with horrible service and would not recommend it to anyone for anything .

Luke Duquette

Adam was a very good sales man who got us pointed in the right direction Morgan did amazing things for us All in all the best experience we have had buying a vehicle well done guys

K Lee

Called total of three times today for the used car dealer manager. Left two messages, one that was supposed to be "hand delivered" to him and he would "call me back right after". Never have a received a call back. I didn't have a problem getting a hold of the used dealer manager for Windsor Ford and will be giving them my business. This isn't the first time I've had issues getting a call from Hansen, three years ago I ended up calling the manager of the dealership himself to complain about the same issue only then did I get a call back...obviously has not been resolved after all this time.

Jenn Labrecque

My Explorer had a factory recall and the service team was amazing. The booking was quick, the service was done quickly and my vehicle was even washed when I picked it up!

John Spettigue

Bought a used 2014 Ford Explorer from Hansen Ford and had an excellent experience with the sales man Milton Caine's. He went over and above to get us what we wanted. Great customer service.

Adam Lockhart

Amazing people! Amazing service! Great job Simms and Sheryl.

Landon Schoorlemmer

Had a great experience, Sales team was thorough and helpful during the entire sales process!

Amanda Cowan

Ian and Morgan were awesome to deal with from start to finish! Both helpful and worked with us for getting what worked best for us and our family

Ryan Moon

Great

Bruce Tattrie

Excellent Service. Great turnaround time.

Shawn Becher

Purchased used 2013 Ford F150 . Bought truck that was inspected and serviced. Found out later that day when going through truck didn't appear to have anything done. Truck has brake issues, had excessive mud packed underside making it almost impossible to inspect and engine oil wasn't changed. Not happy.

concretebuff

Had a serious and tough matter which was handled with great costumer service my grandmother is happy she has a vehicle that works for her thanks again great job guys and gals

Timber

Been having some concerns with my pickup over the last couple weeks and when the weather is not pleasant certain amenities are nice to have. I have to say this is personally my first owned diesel and once you have driven one its hard to go back to anything else. With this being said I am a very fussy client when it comes to my truck so when things shake rattle and roll I have to admit I can be somewhat of a (patient) so to speak thus I have to give the service staff credit for putting up with me! and getting me fixed up, no one person can say they have never had that bad experience but its how a business moves forward and reclaims a customers satisfaction and trust that counts. Thanks again always a pleasure coming in and razzing the staff!

Vic

I came here for a recall on my suv they were wonderful. Good customer service and a very quick repair.

Kels Hogan

Update , quicklane and manger Guy from Hanson what a joke , Brent is amazing salesmen goes that mile for you but sadly his hands are tied . Truck still has problems, we became aware 2 weeks after we bought truck ,(that's when we went for wheel alignment) since that day we've been saying it has problems , they keep saying good to go .now this week they gave keys back to unsafe truck to drive . So we have loan payments of 50grand and insurances and can't even enjoy the truck it's parked ! I morally can't recommend quicklane or used side of Hanson!!!! Will update if Lincoln sides comes up with anything ! My husband just bought new(to us ) work truck . Brent and Hanson Ford team are amazing! They go the extra mile, hands down . Highly recommend Hanson, if your looking for new or used vechical. As for a Ford vechical, I can't comment since I am bias, and not a Ford lover, but my husband says both his f350 have been amazing trucks.. Again , thank you Hanson for making the experience amazing and helping us all the way .. Hanson customer services is above and beyond ! Brent is still helping us getting few things out of the way , they are very committed to there customers even non Ford lover like me :) keep up the awesome work guys! The Fleetwood's

mattpascoe1826

Wow.. these guys sold me a truck2018 f150. I go to pick the truck up nov 27th 2020 it wasn't ready after I already waited over a week for them to get it ready, I go there and first thing they tell me they threw my license plate out, I was mad as hell and left realized they didn't do any work on the truck AT ALL, and were telling me its good to go.. I didn't purchase the warranty and I told them the truck has issues in the front end from my test drive, they were going to sell me the truck with 3 things needing work on the front end bearing and drive shaft and can't remember the other one, the truck also needed a windshield, so they were going to sell me a vehicle un saftied and with the truck needing a bunch of work hoping I just didn't notice anything was wrong, now its dec 7th and im still waiting for my truck.. my first payment comes out on the 20th of December and I still havnt even had the truck yet.. they say they will pay me the days since the 27th of nov which doesn't cover the cost im loosing out on.. the o ly thing they did after all of this was give me a warranty package on the truck until 160 00 and thats after I said if I didn't get it ill return the truck.. this places service is a joke clearly and I was so happy with my first experience here now inwpuld never go back or recommend anyone ever buy a vehicle here.. they just try and sell you junk hoping you just won't notice...

The Nellis'

We purchased a pre-owned vehicle from Brent Tkachuk and we were very pleased. He was an excellent sales representative who answered all of our questions and wasn't at all pushy or aggressive. We were very satisfied with the way we were treated by the whole team. Thank you for making the whole car shopping experience a pleasant one. We would recommend Brent to anyone shopping for a used vehicle. We have recently taken our Lincoln to Hansen's for an oil change and inspection. While there, the technicians replaced a faulty signal light bulb. Although it was a little expensive, the cause for the expense was with the vehicle design and not with the folks in their service department. Everyone did their best to minimize the cost and made the entire experience a pleasant one. We would highly recommend their service department for anything you need done.

Louise Mcdougall

Great service always accommodating

Richelle Greek

Just wanted to give a HUGE shout out to our salesman Chris! He did an excellent job of going above and beyond. Also when we needed some work done they had an employee drive a vehicle to us, exchange for our vehicle and then when the work was done they drove back ours in exchange for theirs. This was so helpful because neither of needed to book the day off of work in order to make it happen. Because of this EXCELLENT customer service we will be back for sure!

Sheri Hansen

I had a great experience. The office opened up right on time, Gary was very polite, helpful on answering all my questions plus offered other information, he covered my seats to ensure they didn't get dirty, and they were very fast at getting my vehicle back to me.

Alvin C.

Awesome place very friendly and helpful!

Douglas Speager

Good experience. The work was done on time and the people were very courteous.

snubberx1

Good place

Doug Morris

My last service on my F150 was excellent. Very thorough and completed in less time than expected. Doug Morris

Susan Wyldrose

Thank you for the great experience at Hansen Ford. Thank you to Jason Gillett, Morgan and Darcy for helping me. I love my blue Ford Ecosport it is everything I wanted. Great service, friendly people and love my new wheels!

Troy Pizzey

I bought a new truck and was vary happy with the service will return and do it again thank you all for your time

Matthew Smith

I have a 2015 Platinum F350 diesel with 33k on it. I called this morning to bring it in as it has a diesel exhaust fluid fault and is in limp mode, and I need to get to work which is in camp on Wednesday. No help at all, the earliest they can get it in is the 20th. I asked if another dealer could work on the vehicle and was told no not if its warranty, so I contacted Ford Canada and that is a lie. They didnt ask if they could get me a rental or anything so its going to the dealership across town as well as my business in the future. Sorry guys Im usually not this kind of person but when you spend 90k on a truck I expect a little better service than what is being given! So I have to say that after talking to Grant he and the team worked extremely hard to make a bad situation better! They got my truck in, did the necessary repairs to get me back to work on time! Thank you to the team at Hansen Ford!!!

Susie Goodwin

With Covid everything now seems more difficult then before until you buy a vehicle from Hansen Fort. These folks have made purchasing extremely easy with excellent card and service. Thank you

Graham Farley

Ordered truck through Brian Simms 6 weeks prior to delivery. I drove my 2015 F250 until my 2019 came in. Hansen's gave me the agreed price for my old truck. I'm always treated very well at Hansen's, greeted by name in sales and service department. Dallas and Brad in sales very helpful and offer a coffee and reviewed new features of truck. Brian walk me through the features of my new truck, set up my old keyless entry code. I would recommend Hansen's to anyone thinking of a new or used truck purchase. Cianne in finance made the process very easy. Had the buyout for my old truck ready before I left the dealership the day I dropped the truck off. Very friendly place to do business.

S Schuler

Advisor needs more vehicle knowledge. Otherwise everything was great

Phil Dupuis

Do NOT buy a vehicle from this dealership. Especially the used lot. They are sneaky in their business and they’ll take advantage of you if they can. I bought a truck here in 2012, was overcharged massively on it, and then was absolutely scammed when I made a trade here in 2014 again down to a simpler truck. Not only was I surprised to find out that even though there was an agreement that the payments would be on a 5 year term, making the trade of good value and the contract they had me sign was for a 7 year making the deal massively upside down, they lied to me about the truck’s history. I’m just finding out that there WAS an accident on it before the purchase. AND when I transferred over to the new truck, I had to chase them viciously for my refund on the original extra warranty I purchased for the original truck. Around 2000k that they told me wasn’t available to me but WAS. I was more naive at the time, but these people took COMPLETE ADVANTAGE. Do NOT trust them.

Rhys Anderson

Worst customer service I have had in a long time from the parts counter. Some really inappropriate conversations while I waited 15 min for someone to even acknowledge me at the counter.

David Rowney

Smooth easy to deal great communication with customer.

Alyssa Gallant

Tanner and his team at Hansen Ford made buying a new vehicle exciting and stress free! Couldn’t have asked for better customer service.

Shawn Pinchbeck

Friendly and helpful staff. They know their products. Great service.

Mickey Beal

Excellent service

Luke Kaliel

I like dealing with Hansen, their staff is knowledgeable, responsive, and courteous. I am unhappy when I purchase extended warranty and it does not cover things like backup sensors. The price seems high for routine service work like brakes.

K Dubya

Takes a week+ to get in for an oil change. Dropped truck off, needed it 2 hours later, it didn't make it into the shop so I picked it up. Still haven't been able to make it in. Super inconvenient to plan that far ahead for an oil change that takes 1 hour.

Linnea Grenier

No complaints, I was kept informed throughout the repair. Very comfortable waiting room, everyone wore a mask which I really appreciated. The repair ended up taking several days and we live two hours away, but Ford called regularly to let me know the progress of the repair so I could arrange transportation back to the dealership.

Ko re Skin On

Sam is the best car consultant ever. He’s not just after sales. He’s always after his clients welfare. Sam’s service is the reason why I love Ford i feel confident in my decision whenever hearing Sam’s advice. He always goes beyond in every service he gave on my experience on our truck. Thanks Sam of Hansenford for being the greatest dealer we’ve dealt with.

Jack Spencer

Vehicle was serviced promptly and my concerns were addressed on the spot. I will continue to bring my vehicle back for service

Bobbi Bentley

You'll find out for yourself if you get service done there.

Graeme Vintinner

after a disappointing visit to the service department, grant reached out to me to apologize for any inconvenience and ensured he would oversee a few future visits to make sure they met my standards. although the initial problem occurred their team reaching out to me shows they respect my time and will do their best to make it right in the future

T S

Great customer service, friendly staff and very helpful in meeting your needs

Elizabeth Lefebvre

Excellent experience at Jim Hansen's service department, I had an oil change done and they were very personable called with an update during the appointment and then called when it was done, they even changed the battery in my key fob for me. Will definitely recommend Jim Hansen to my friends :)

Stacy Doherty

These guys at Ford did such a great job with helping me get my very first car. They are so patient and easy to deal with. They definitely went out of their way to make sure I got the best deal. I definitely will be doing more business with them. ❤

Margaret Bergen

Tina is amazing! I have serviced my MKX with them 3 times so far and have had good service. My husband purchases a brand new F 350 from them in November 2017. The Staff throughout Hansen's is a pleasure.

Shayne Bakke

If only you could give zero stars. This dealership has absolutely no integrity and can’t be trusted. I made a deal on a new Navigator and had it in writing. After waiting for 2 days for their finance people to contact me I get a message telling me they are backing out of the deal because they had valued my trade in value incorrectly. When I pointed out that we had a deal I was met with what could best be described as “sorry but we made a mistake and can’t honour the deal. But if you would like to pay more we would still be happy to help you out”. I am paraphrasing here but I have the text messages of the exact conversation. This is actually a situation where I could probably force them to honour the deal but I wont bother. I’m just glad I didn’t end up doing business with these weasels. I will take my business elsewhere. I will also make sure I pass on to anyone I know in the Peace Region who is looking for a vehicle to steer clear of these guys.

Kathy Emard

Had my oil changed on my F-150. Was great to be able to book an appointment online....Grant in service, was amazing!!! Very knowledgeable, answered any questions I had, and just a really nice person to deal with!!. Thank you for the free truck wash :) that was a nice bonus :) Will definitely be back!!!

Jeff Krezanoski

I usually do not write reviews. Hate the taste of my foot in my mouth. But this time I am making an exception. So I have had a slew of issues lately with my F-350. My truck helps me earn my living. Without it I don't get paid. Brad, Evan, Gary really get what it means to me. They do an outstanding job at getting me in as soon as possible, rectifying the problems and getting me back to work. They also do their best with pricing so I don t leave with that just lost my shirt feeling. Because of the service departments continued efforts to put me first I will definitely continue to take my truck to Hansen for my repairs.

Bruce Albright

Always had mediocre service / they never want to warranty vehicles they didn’t sell . When you have a fleet truck it’s not like you chose where to buy it. But I do get to write the review

Joseph Rich

Very professional and accommodating people. Awesome to deal with. Brent and Rob did a very excellent job helping us get into our new/used F350. Thank you. We were provided with very welcoming and prompt service, and greatly appreciate it.

Gary Barrette

Traveling thru, truck broke down Saturday afternoon, inspected and repaired first thing Monday morning, awesome service and reasonably priced. Made our trip a lot less stressful..

Susan Babiuk

Excellent service was provided

Tyler DeGroot

Changing my review it was 5 star to start. Bought it from Jason and everything went smoothly. We owned our new ford escape for a week and I found a antifreeze leak and the block heater wasn't working. Booked it in to get fixed and was told nothing was wrong with anything. It didn't make any sense so I booked it in to my local dealer and they found all the problems and fixed everything. The service department wouldn't return my phone calls and after finally talking to the service manager all I got was I'm sorry we missed the problems.If this is the service a guy gets from them I would not buy another from them.

Brent McCurdy

Excellent customer service. Very knowledgeable. Billy is a top notch salesman. I highly recommend Hansen Ford.

Ellis Osborne

Hansen Ford, wonderful people to deal with for sure. Had my f150 in for repairs and they kept me updated while the repairs were being done, also the repairs were done in the time they estimated. Bottom line good people, thanks Grant Taylor.

Kayla Hyland

Great customer service! Had my truck 4x4 fixed same day no issues

Kase DeVries

Excellent Service! In and Out

joann langlois

The worst car dealer I have ever delt with. They also have a horrible service department who doesn't return phone calls.

Wayne Shrum

Nick did a great job the finance dept was fast and very clear about the deal im very happy with the whole experience

Kimberly Brock

What great service, thanks Evan! Evan was very helpful right from the start. This was the first time I had to bring my vehicle in for service and he was very thorough and took the time to explain the different services that they would provide during the vehicles inspection. Thanks Evan and all the staff at Hansen's for such great service!

Lynda Roessler

As a couple who have worked in the automobile industry we have nothing but great things to say about Brent Tkachuk. Brent was considerate to all our requests, kind and patient. He was always friendly and we never felt pressured to make a decision. Brent was by far the best salesman we have dealt with in a very long time. We will definitely go back to Brent when we are looking for advise or another vehicle. Thank you Brent for all the test drives, and answering all the questions we had. Good luck to you in the future!!!!

Matthew Ford

Very friendly and helpful sales. Didn't beat around the bush trying to sell additions.

Val Oconnell

Tire pressure sensor came on while on my way to work. Stopped in to have them top up tire with air. They checked to see if tire had a puncture.....it did. They asked me if I had 10 mins....they found a nail in tire and put in a plug.....all done in less than 10 minutes. Thank you guys, saved me from coming off shift to a flat tire.

Holly Drader

Our 2013 Expedition decided not to start one Friday afternoon at 4:30pm. My son & I were on our way to hockey in Sexsmith when we were left stranded. The call was put into Hansen’s & after talking with the most kind & helpful associate Cassandra, our vehicle was towed there & I was set up immediately with a vehicle to rent and we were on our way. The service we received was second to none & will not hesitate to go back for future problems or a new one! Thank you.

Jonathan Cole

Took my truck in for its first service and a recall. Hassle free and quick.

Don Wilson

They are human and were willing to work with us.

Jasmine Ganther

Great service! I needed to have a loaner for the day while they had my vehicle in to repair a warranty replacement. The rental was ready and waiting when I arrived in the morning for my appointment. Nice not having to deal with two separate entities, they handled everything there. And my vehicle was ready when they said it would be. Thanks to Naomi and the staff at Hansen and LBX!

Kelly Hilkewich

Fast and good service, not the cheapest but easy to deal with

Karim Khetani

Staff is helpful at every step. Provided a lot of assistance is selecting the best vehicle to suit my needs. Helped explain the features of the new car and follow-up service information. Had a very good experience throughout.

ashley sabados

Everybody there was so nice and helpful. They weren’t pushy in getting me to commit to another vehicle and understood what I was looking for.

Trevor Isley

Great salesmen and service staff, hospitality is awesome.

Shelly Hegge

Always friendly and smiling and efficient at the service counter. Peggy the customer service driver is so pleasant and never to far away! A good explanation at pick up time and now and then a nice surprise too! You need to go to Hansens to find out what that is!!!

Tim Dale

Just bought our new trucks with Hansen. We came in knowing what we wanted after doing some shopping around. They made our vehicle purchase experience a great one. Showed us the different trucks available. The team was awesome and easy to deal with. Will be returning again for sure.

John House

Got treated excellent

Dan Acasio

Excellent customer service and communication from Service Advisor Naomi.

Dan and Darlene Shanks

Excellent service ,very professionally done..no surprises after the works done .

Cory Waldrum

The dealership was eager to take advantage of me and my desperate situation and pressure me into buying a new truck but the moment I signed the papers their eagerness disappeared. A week after picking up my truck I'm still waiting of accessories I paid for to be installed despite being told they would be installed on my delivery day. The service was so bad I had to call their competitor Windsor Ford to get a service schedule so I know how to take care of my truck, despite having asked multiple times. Their justification of it being a "miscommunication" came after 5 days of silence and only after I sent in a negative review about my experience. The manager Dan, was quick to call, yell at me and treat me like garbage when they received honest feedback. Because of their "miscommunication " I've lost work and my customers have suffered and Hansen Ford does not care. Apparently they are taught to treat customers like garbage and raise their voice/talk down to them before admitting their mistakes (an odd customer service strategy for sure). A week later and still nothing is installed and I've had to make complaints to Ford Canada and AMVIC. This is my first and last Ford. The Chevrolet dealership located directly next to Hansen has been far better to my husband and provided genuine customer service. The 100+ customers I deal with every week will be referred to any OTHER dealership in GP before I send them to Hansen Ford. Never again! Now 8 days after buying my truck and Hansen Ford still hasn't been able to give me a day/time of when I will get the accessories I paid for installed on my truck and I continue to lose business as a result of it. Big thanks to Dan East the manager at Hansen ford for ruining my week and hurting my business. Now 11 days after my purchase and even though the service manager (Grant) said he would call me Monday (yesterday) I still have yet to hear anything from them about the accessories I purchased and have yet to be installed. I continue to manipulate my life and business around their truly terrible customer service. Apparently at Hansen Ford either their phones do not work or if my suspicions are correct they just don't care about their customers after they make the sale ( I am leaning towards the latter). Now 12 days after the sale and both the Colin the salesman and Dan the manager are ignoring my emails. Given that ford Canada hasn't followed up I'm just going to recommend to anyone reading this to buy anything but a Ford. My only solice in any of this is that I have steered 3 sales to other dealerships this week so they can avoid being taken advantage of, and wouldn't you know it they received actual customer service. Perhaps Hansen Ford should take lessons from their competitors. I have lost thousands of dollars in business because of Hansen Ford and they don't care. The greedy staff only care about one thing, making sales, they certainly don't care about how their actions hurt their customers. Thanks Hansen Ford

bentley boo

Unfriendly staff, poor customer service. They were irritated that was asking questions. I would never go back.

K B

service was fast and easy. thank you.

Terry Wick

*Update: Brad Fjeld called me this morning and was patient as he listened to my concerns with our experience with this service department. I will acknowledge that Hansen Ford replaced our brake pads once we called them out for not replacing them when we were in for service. To be clear though, we paid for a maintenance package when we leased the vehicle 3 years ago. His reply to me seems to indicate that Hansen Ford was going above and beyond to deal with an unreasonable customer. Those brakes should have been replaced in June when the vehicle was in for maintenance. I appreciate that they made it right. Really, the main cause of my dissatisfaction is that we feel a distinct lack of trust in their service mechanics, and have a great deal of trouble taking their word for it that our brake system is, in fact, safe. Brad has offered to put the vehicle up on the hoist and look over the system with us, but not being mechanics, how can we trust his word even when looking at the brakes with him? I don't think it was an unreasonable request to have Hansen Ford pay a 3rd party mechanic to give us some reassurance that our brake system is safe, but Hansen Ford disagrees. It would certainly go a long way towards showing us that Hansen Ford is acting with integrity. It is hard to trust a company that let my wife and kid leave the dealership with virtually no back brakes on her truck, while indicating that they were almost new. Mistakes happen, it's how they are dealt with that leave an impression.* I found the service at this dealership to be vastly sub par. Google does not give you an option for a zero star rating, so I will leave a 1 star to reflect that the service desk help is fantastic (they really are awesome) - however, the actual work done on our vehicle did not seem to be completed done care or pride, and was not of the quality that I would expect from Ford until they were called out for what seemed like dishonest practices. We purchased a maintenance package when we got our truck, and the Quicklane techs clearly weren't actually examining all of the items on their checklist. As a result, they either put down a guess for how worn our brakes were, or straight up lied about the brakes so that they didn't have to replace them under warranty (which were supposed to be replaced with the maintenance package we opted for). When we took our vehicle in for a final inspection before buying out the lease we were told that the brakes only had 1mm left. This was not possible, as less than 2 months before this Quicklane indicated that they were at 8mm. After we showed proof that they were mistaken, they replaced the brake pads. When my wife was asked if she was satisfied with the service provided, she said no. At this point she was called into the office to talk to the Service Manager Brad, who let her know that they replaced the brakes even though they didn't have to. He was dismissive and unprofessional - while his staff were dressed appropriately, Brad was wearing track pants. Although his customer service staff were friendly and professional, I would definitely never bring another vehicle to this dealership for any work, warranty or otherwise. I will not be purchasing my new truck from Hansen Ford either. To be honest, the poor quality work and unprofessional Service manager at this dealership will make me think long and hard about I want to have another Ford Truck as long as I live in Grande Prairie. This is not a decision that I will make lightly, as I have driven only Ford vehicles for 30 years. I cannot emphasize how disappointed we are with Hansen Ford. I made sure that I took a few days to think about this before I posted, as it is really easy to blast out a reactionary post immediately after a negative experience. After letting it sink in for a long weekend (and receiving an email to give a review), I decided that I couldn't just let it go without expressing my dissatisfaction in the Hansen Ford experience. I will be sure to share my disappointing experience with friends and acquaintances from now on.

Matt Kostiuk

Great service. Helped me find the exact vehicle I wanted. They really went above and beyond!

Chris Dingeldein

They picked up the truck. Did the service then Dropped it off.

Riley Pequin

The team here made this purchase painless and smooth. I would recommend to friends and family - I will be buying from them again in the future!

Dave Gates

took my f250 in for prepaid maintenance, they asked me when i needed it, said if two was okay, and it was ready. shuttle was super helpful, always good service

Matthew Webb

I cannot say enough amazing things about the experience my family and I had! Troy and Morgan went above and beyond to get things done for us! For starters they came in on there day off because it was the only day that worked for me having off work. We were then in our new truck the next day! There professionalism but real ness was the perfect balance! Troy even helped my wife put car seats in! 1000% recommend Troy to anyone he went above and beyond we didn’t feel pressure from him! 100% recommend Hansen Ford to anyone! Thank you so much we are very greatful, more then you will ever know!

Blair Miller

This place is very frustrating but, on the plus side at least they have attractive woman at the service desk. I booked my appointment a week in advance for first thing in the morning. They are very friendly and will smile and giggle as they're taking your keys while saying "Don't worry sir, we'll have your vehicle done today!". PERFECT.... then Hansen Ford shows its true colors. A phone call saying your truck has just made it in the shop at 4:00p.m. well that's great but, what about you saying "it will be done today". "We are open until 8:00p.m." what good is that when I'm down work at 5:00p.m. DON'T BOOK APPOINTMENTS THAT YOU CAN'T KEEP. My dentist and doctor charge me when I no show for my appointments so why the hell do I have to suck it up and reschedule my day..... and the next day to work around a bunch of unorganized, incompetent and fairly sexy (minus the mechanics) service personnel. SIMPLE... its Grande Prairie and that's the service we've come to accept and live with. WHO CARES if we screw over every person in this town and the surroundings we'll be MILLIONAIRES. I'll try Windsor next time but, I have a feeling its a case of same crap but different PILE. Just so you know this isn't my first bad experience and probably wont be my last. Don't get me wrong the only reason I actually go here is for my work truck. My personal vehicle doesn't go here

Glen B

Started out a five star with the customer service over the phone. Ending up a one star when it comes to actually taking care of you. Twice I dropped my truck off the night before to be there early for an 8am book in time. Both times truck was not looked at until late afternoon. The first time, had warranty work done but the oil change was missed and added last minute. Advisor was great at getting it back in to have ready before they closed. Second time, had a common issue that everyone says takes a few hours to go through to see if all good. Instead they waited until 5pm before even looking at it. Went with the part that took 20 minutes to install last minute and kicked it back out at 5:30pm. Meanwhile the tech still noticed the vibration issues I was having, but handed it off to the advisors saying it was fixed!! Also to mention parts that were not meant to come off were missing and now I’m left to try to replace stuff that you cant buy individually. Have very little faith in the service work being done. Obviously they go for the short cuts and wait to charge you again if you decide to bring it back to get fixed. Which should have been done the first time!! Whats the point of booking it in at a certain time if that time is never even close to when you book it. Very unprofessional customer service at time management. My truck would’ve been ready before 10am, not 5:30pm if they pulled the same short cut when it was actually booked to go in. Instead of loosing a whole day with no vehicle.

Kimberlea Hexspoor

Once again Hanson ford was amazing! From buying my SUV to every service and question since, they have 100% come through and then some. My most recent visit even more so. So convenient (pick up service) and fast. Great customer service!

Trish Benton

Neal, Tim, Brad and many others who I wish wore nametags so I could list them all were so very helpful. Excellent, low pressure experience. Would highly recommend them to anyone looking for a new car.

ADAM BROWN

Always an amazing experience dealing with the team at Hansen's Ford/Lincoln.

Craig Agnew

Great experience Brent did a good job in explaining the truck and did not push or bother me he waited for me to contact him I really appreciate that.

Bevan Shervey

good deal and good customer service! thanks!

Jordan

update: feb 26 2018 after speaking with Grant in service my complaints were dealt with in a professional manner and I was assured that any further issues i have on future visit will be dealt with properly by him or the other service manager.I am going to return for my regular oil changes and other service. Thank you for addressing my previous complaint. My doors would not latch closed on my 2017 f150. Ford sent out a recal so I brought my vehicle in. Ford didn't have a solution so I had to wait three weeks for the parts. I mentioned Ford canada told me to ask about a complimentary rental until the parts came in but Hansen Ford did not even mentioned it or offered it to me.

Tasha Caines

Have talked to Tim in parts a view times now and each time he has been more than helpful. Thank you Tim! I appreciate it so much :)

Rob Hodgson

The service manager went above and beyond. Thank you

Brenda Tarnow

Very informative..kept me in the loop on all work being done.... Thank you for your friendly service.

Tara Preeper

I am always treated very well at Hansen Ford!

Arlene Prothmann

Top notch service!!

jhay dumayag

AMAZING customer service, Jason Gillet and Clint Osmond went above and beyond to get things done. They both stayed till 8pm to get all our paper works and so we can have our truck the following day. One of my best ever customer service experience. Thanks again guys..

Pauline Laurin

Grant booked us in within four days and arranged for us to have a vehicle for the day. Amazing staff and work got completed within the time specified. Brad reviewed work done and explained it to us. Overall great experience! Henri & Pauline

James Thomas

I just bought my first new car from Billy Rodger at Hansen Ford, and I'm beyond happy with the service and care they took throughout every step of the process! I'd been to a couple other dealerships in town and it was looking like I'd be paying a fairly high interest rate to get a used vehicle, but after talking to the sales people and finance managers at Hansen, I wound up driving away with a brand new car and a low interest rate! They did an incredible job helping me find a car within my price range, and getting me good financing (especially considering I have absolutely no credit to speak of.) I would highly reccomend this dealership to anyone, regardless of credit, or how much money they have in their pocket!

Ron Scott

We had some minor warranty work completed and the staff were excellent to work with. They booked the vehicle in promptly and completed the work quickly. A very professional experience.

Bob Norman

Pleasant place to do business. The staff were all very welcoming, and we came away feeling that Mark, our salesman - umm... excuse me, 'salesperson' - was now a personal friend, ready to help with any problems at the drop of a hat.

Cassidy Edey

Can not thank Colin and Darcy enough for helping me purchase my Jeep. My first big purchase and could not be happier! Thank you for all your help in making this happen.

Melanie Evans

Excellent service and they always go above and beyond, my car was ready before the time they had told me and they surprised me by washing the vehicle for me as well! Thank you Hansen Ford!!!

Jason Fournier

Well Hansen Ford has really won a customer over. I walked in the front door pretty discouraged after leaving Grande Prairie Chrysler and was met by the sales manager, smile and a hand shake. I went over my credit worthyness and told him I'm just in here see if there is anything that they could do. He passed me off to his senior sales person Adam. They mad me feel like I was important to them, every concern I had was met by positive comments. They worked with my credit situation and got me approved with the truck I wanted!! They even stayed after hours to finalize the deal. When Tim the finance manager says he will get you approved he means it...

Shari Inman

Excellent service when purchasing a vehicle, staff was very helpful, and made you feel very comfortable dealing with them. Crystal was awesome!

Andrea Bushey

Amazing service the team went over and above to make sure all was good and did a very good detail.thank you

Dustin Begley

The salesman was very good and made buying a new truck very easy. Love my new f-150

S. Syryda

The service department is fast and courteous. Unfortunately, Lincoln does not offer you a loaner car if you purchased it more than 6 years ago. I'm sure the dealership could have supplied a loaner to a purchasing customer who was in for a factory recall that lasted over 5 hours! I get a loaner from the glass company when I change a windshield, these guys could not help a person who purchased a car from them! I won't be buying my next vehicle at Jim Hansen's....

Shaelan Pomeroy

Always great service!

Jason Rhodes

Jason Gillet is a top notch salesman . I bought two trucks from Ford and I couldn’t be more happier with the service.

Barry Neil

Great service

kenny ryan

Awesome people

Steve Cey

bought two trucks from Adam at Hansen Ford. He's very easy to deal with and has a very no pressure sales attitude.

Murray Clark

The price I paid for a new sunroof was outrageous. I can buy the same thing elsewhere for almost exactly half the price. Total rip off. Didn't even clean up the glass from my truck properly. I could have bought three windshields for the price of the glass in the sunroof. On the good side the girl that served me was excellent to deal with, very polite and courteous. It's the ridiculous price i was charged for the roof itself that is the issue.

travis vanruyskensvelde

Excellent customer service great team, got me into what i want. I highly recomend hansen ford. Brent Tkachuk was my salesperson couldn't ask for much more.

Lamont Anderson

I took my 2007 Ford Edge in for an air bag recall, it was done quickly and an inspection was done on it at the same time. Very pleased with the service staff.

Trevor Fehr

Sam was just excellent to work with. He’s enthusiastic, loves his product, and gives you the straight goods with no hassle. This is my second purchase from Hansen. You just can’t beat their selection of trucks.

Nikki Rodacker

Always great friendly service ! the staff is very accommodating:)

Glenda Carlson

Billy, Morgan and Cianne have been friendly, informative and most helpful. An overall great experience.

Barry Wallan

Service was very prompt and efficient. Service advisors were very knowledgeable and helpful.

Bob Fox

I had my truck in for some major service work. The staff finished in the time frame that it needed to be completed. Naomi was excellent to deal with and kept me updated regularly. Thanks Hanson Ford.

Katrina Buenaventura

My husband and I are very happy with the customer service that Brent from hansen ford provided. My husband doesn't have a fixed days off and Brent is willing to stay in late if he had to just so my husband can do a test drive. Brent has been very good to us and provided us information about the truck we have purchased. Thank you for all the help and we are enjoying the new truck we purchased from the store. Keep up the good work Brent and we are definitely asking for you again when my husband gets a new work truck!

Keegan MacDonald

Awesome first time experience at Hansen would recommend to anyone! 0 complaints very friendly staff! My sales lady megan was awesome!

Trevor Matkowski

Loving my new F-150

Angela Taylor

Love what you are doing to help ppl who needs a ride great ppl

Matt Lajeunesse

Excellent service. Grant really knows his stuff. I would recommend servicing your vehicle here any day of the week

John McCallum

Dealt with Billy and he was awesome very knowledgeable, Cianne was awesome for the financing also. Great customer service all the way around

Mckenna Powers

Working with Jason, Allie and Morgan was a dream for my first big purchase. They made this experience very seamless, very exciting and made me feel apart of the process. I would highly recommend this dealership, they have gained me and my family/friend’s future business. Thank you so much!

Nelson Topps

Just reviewing the service department. Have had my truck for 4 years now and no matter what the truck is in there for (oil service, a weird sound, etc), their customer service is honestly really excellent. Just little things they don't need to do, but they do anyways, just to go above and beyond, is definitely appreciated and noticed. I've had it where I had the head mechanic do a very quick ride with me in my truck to show him the sound I was hearing and that 5 mins he took to ease my concerns was awesome. Many other little things they do like that, but this is just one example and very happy.

Jason McAfee

Always great service at Jim Hansen!

Tracy Kosolofski

An awesome experience! Billy and Cianne are welcoming, helpful, kind, and caring. They both go above and beyond!!

Mike Hoehn

BAD SERVICE. Last Tuesday July 2, 2019 my F150 was leaking transmission fluid when I was at the GP mall. I drove directly to Hansen Ford to get the truck in for service. I told the service rep what was happening and he asked me if I had an appointment. =( I again explained what was going on and he asked again "so you don't have an appointment?". REALLY. He then came out to the truck to get the mileage and that's when he could see the large puddle of transmission fluid under the truck. I was informed that they would try to look at it as soon as possible. No word on Wednesday. Finally on Thursday after I called, someone said they would look into my truck. They called me back later in the day to inform me the transmission was completely destroyed and they were working with First Canadian on the warranty. I was assured there would be no issues and they were looking into a rental for me. On Friday I heard back from the service department that First Canadian is not going to offer the warranty for the transmission. I have 118600 km on this truck and the warranty expired on June 3, 2019. My coverage was 6 years / 160000 coverage. The transmission completely failed 29 days after warranty coverage!!! The repair is approximately $8400 and neither Hansen Ford nor Ford of Canada is stepping up. I was so upset that I told the service rep that I needed some time. As of today, Monday July 8th, no call from the service rep, no call from the service manager!! This dealer has the WORST service department that I have ever dealt with. My truck has never seen any other service department other than Hansen Ford since new. I have a complete bumper to bumper service contract as well so everything should have been taken care of. I was just in the shop for a regular oil change in May and asked them to make sure everything was checked. And now they will not stand behind their product. Think hard before you support Hansen Ford.

Gary Wack

At no time did i feel pressured into a sale, i had a very good experience at Hansen Ford, staff was very help full finding me the truck i wanted and and after a bit of haggling i got a very fair price.

gra farley

brought my wife’s Lincoln in for service. Was given a clean loaner. Service was done in a couple of hours. Car was returned with a fresh detail. Brad and Grant in service very friendly. Had coffee with Dallas in sales. Great service G Farley

Madonna Roberts

friendly people and great service

Josh Sullivan

Great experience. Great salesman's

Stephanie Brown

Had a problem with my backup camera. Took my vehicle into Hansen Ford and they made sure to take care of me while they were diagnosing the problem and I didn't have a vehicle to get to work. They were very friendly and in the end they were able to fix my problem and there have been no issues with the camera since.

Camille Simard

Staff were extremely accommodating. Nicole went out of her way to make sure my truck was fixed. I appreciate it very much.

James Parliament

We had a great experience purchasing our 2015 Ford Escape. Cassandra was very helpful and great to work with! Thanks!

Neil Alstad

Dropped of vehicle and got shuttle to work, and back when I needed a ride. The service was great.

Matt Dettling

I gave a list of things I needed in a truck and Dylan and Robb were super helpful in getting me into a truck that fit my needs. 10/10 would do again

Wayne Etheridge

Use to be best place to take a ford truck for repairs. Not anymore All they do is offer high priced solutions Not allow to talk directly to service mangers. All third party communication. Will never go there again

Justin Lewis

My service was scheduled for 11am and they called me at 10:30 am to let me know my truck was ready. Great service.

D Sirbu

Dropped off my vehicle for an oil change and was not expecting my vehicle to be cleaned inside and out as a part of the deal! Definitely good value for your money

Chelsea Small

Don’t trust them, they’ll rush you through paperwork and blatantly lie to you. Anything to make a sale and profit! Greasy losers.

Gold Oilfield

We are very proud of the experience we received with Hansen Ford . We've bought a fiew vehicles over the years from them , but always had a bad experience. Today changed all that we are extremely happy with the service we've received . We are proud owners of 3 different oilfield companies all based out of Gp . Morgan in financing is a godsend . And Adam our well seasoned salesman gave us exactly what we wanted and a way above average on customer services . Thank you so much Hansen Ford . Gold oilfield services . Switchback energy services . JoJo's big rig detailing .

Caroline Carnahan

I would like to say the service when purchasing my 2018 Edge was very professional. Mark and his assistant April, went over and above. If and when I purchase another vehicle it will be from Mark. Please forward my appreciation to both of them. Thanks Caroline Carnahan

Mike Malcolm

Great experience dealing with everyone at the dealership while we purchased our 2017 Ford F150. Nothing bad to say as everything went very smoothly

Stacy Keeping

Amazing customer service! Sam went above and beyond to find a vehicle to fit my needs, twice. Chris and Eric are Service Department heros! Me and my truck are always well taken care of at Hansen.

G E

Great customer service, would highly recommend this dealership

V Bell

I have been dealing with Hansen ford for any service work on any ford I have owned and have yet to be disappointed! They have been very excellent to deal with

Darrell Hick

Service is great. Timelines for job completion sometimes not very accurate

Tiffany Campbell

I had the pleasure of doing business with Bill and Morgan! They were both extremely professional and provided me with all of the information I requested and then some. They were also very promt when responding by phone or text. Both Bill and Morgan assisted me with finding the right vehicle for me based on my job and personal use. They were amazing! Thank you!

Gail Randall

We dropped in when we were in Grande Prairie because we noticed after we had left the last time that the right front turn signal wasn't working. When we returned on August 3/4 we asked them to replace the bulb. The person told us to leave the car and it would be about an hour or so and he would call us to pick up the car. When we received the call it was to tell us that they did not have a light and had to get one and we would not be able to pick up the car until the next day. He said they would do a service for us and change the wiper blades. They said they would not be able to do a courtesy cleaning but next time they would to an extra cleaning. I did not receive a report outlining everything that was done. We seem to have a problem every time we come to this dealership whether it is booked or not.

R

Staff here was friendly, knowledgeable and professional. In my shopping, I also visited another Ford dealership in town where I found the service to be quite poor. Cianne was my salesperson at Hansen Ford and I found her to be excellent to deal with. I would return to this location again!

mbevable

Went to go and test drive the 2019 ford ranger, they let me take it for 24hrs to see how I liked it which was very helpful. It didnt end up fitting my budget but the sales staff were understanding and did not try to push me on a purchase like many of the other dealerships in GP. If I end up buying a new vehicle I will return to them.

Tori Jones

Had a few issues originally, but after speaking with Grant (the Assistant Service Manager), things were sorted out to both our liking. Thanks for fixing things Grant.

zachery scott

Did a good job we my car's

Jane usunier

I bought a 2015 F150 two weeks ago. It was the best experience I have ever had a car dealership! Bravo guys! I will be heartily endorsing you guys to all my friends. Keep up the great work!

Santana Park

Matt Ozon is the best!

Lorraine Astrope

Excellent service and sales. Will go back again

Diane Bosomworth

Happy with the service. Evan was great, he listened to my concerns and went over a problem at my truck with me. My concern was fixed this time because of Evan and he told me how to deal with it over time. Thanks guys

Al Birrell

Quick lane service is always second to none. Always a great experience and amy is awesome to deal with with at the front desk. Will always return for future work!

Bill Rehaume

Great service once again

Jesse

Good service, great vehicle.

Richard Hayward

straightforward and fair knowledgeable staff

Laura Wangen

Mark and his team are professional - not your typical high pressure car sales - that is for sure! They are excellent at what they do and Mark knows a Lincoln, inside and out - nothing he can't answer!!

Karim Keshwani

Nick was Helpful & Love the Car !

Danielle Schlender

Amazing team ! Very helpful!

Greg Anness

It shouldn't take 2.5 hrs to have a service done. Why is the vehicle not washed?

Crystal Harding

Great service!

Grant Taylor

Gary D is awesome!

Eric Reynolds

This place is a joke. They gouge you on the prices for parts, and do shoddy work. I brought in my truck to have a clutch replacement done. They wanted to charge me 2200.00 dollars and had the truck for over a month. Terrible customer service, would not keep me updated on the status of the vehicle. Eventually I pulled the truck from them after five plus weeks and will never do business with this lot ever again. You are better off finding somewhere else for any truck needs, buyer beware. The Viking is appropriate for their ad campaign because the want to pillage and do non consenting things to your wallet!

Carson Kohlman

Worked with Jason Gillett and he was very helpful getting me into a used F150

Jessi Roselle

Bought a new F150 from Hansen Ford. It was a very positive experience. Sam Bedard was my sales consultant and he was very thorough, professional and accommodating from start to finish. Thank you.

brodie Lewis

Incredible experience. Purchased my truck from them and I was so used to dealing with shady dealers that don't ever have my best interests in mind, that when I started dealing on my new truck at Hansen I was floored by the service! They wanted to help me get the truck I wanted! Not what they could make the most on or get me auto approved on! They helped me through every step explaining what they where doing along the way and made sure I got a fantastic deal. They follow up and always seem happy to do business with me. I'll be buying trucks here for the rest of my life! Thanks Hansen!

Matt Petker

Brought my truck in for a leak I noticed and while it was there they noticed it had another leak as well. Ordered the parts and set up another appointment, got it all taken care of and kept me well updated on the progress during the time it was in the shop. Very good service department!

Tatum Wood

I love my 2012 F-150 that I bought at Hansen Used. The staff was very friendly. Fast financing approval. Will definitely buy again for my next vehicle.

John Dyck

Had an appointment for 10 am and didn’t get my car back till 8pm but they updated me throughout the day on the progress. They did everything I needed them to do and more and the maintenance plan covered all costs.

Char Weller

Had a very good experience, My Nautilus was picked up at work and they left a new Nautilus for me while mine was in for a service. Nicole let me know what was going on and when it would be ready for April to return it to me. It was wonderful not to take my time to do this. Thanks

Kyra Tianen

I had Sam as a salesman. I walked in looking for a salesman and he was the first to get up and shake my hand! He was so helpful and informative, really goes the extra mile for you. Understood how I didn't want my credit pulled until I knew what I wanted which made me feel comfortable and not pressured. Understood what my budget was and didn't push me into something i didn't need or couldn't afford. Got me into a brand new F350 super duty. Tim was great explaining and re explaining the finance aspect. Explained the extended waranty and care packages that I needed to suit for my needs. The sales manager was really informative and available. All of ford is amazing at answering any questions and don't beat around the bush!! Some really straight up guys who seem to be in your best interest. Really made me feel proud about buying my first truck. Thanks so much!!

Russ Dor

Very Fast & Friendly Service & Business

Kass Simpson

Billy, Morgan, and the whole crew at Hansen Ford were amazing to deal with and went above and beyond to get me into a new truck. Couldnt be happier with it and the top notch service! Thank you!

Iona Kimble

Billy, Brad, Morgan & Sam were awesome!!! Love my new Ford Explorer

Danika Wenzel

Always wonderful service and smiling faces around the dealership! Makes you feel like you're at home :)

Brian Pattyson

I had my vehicle in for servicing at Jim Hansen's Gateway Ford Lincoln Sales this week. Winter tires/rims put on and Summer tires/rims stored with them over the Winter were some of the work performed by them. As usual they were professional and extremely helpful. I would highly recommend them for any of your vehicle needs.

Donna Snisarenko

Love my Ford Escape! Would definitely recommend. Was Fantastic shopping experience. Financing, Service , Everything Great!

Steve McMorran

Fantastic service, Friendly staff. Over all experience was top notch. Thank you Hansen Ford & Cassandra for the positive experience and helping me get into my dream car????

Glen Peters

Nice

todd bailey

No pressure sales. We easily signed out vehicle for extended test drive. Gave me what I wanted on trade in. Finance was awesome through them. 5 stars

Joe Ciesla

I have just had the best customer service from Billy Rodger and staff at Hansen Ford. They went above and beyond to help me out. If you are looking for a vehicle, Hansen Ford is the place to shop.

Linton

I would NOT recommend Jim Hansen Used Dealership. I was lulled into a false sense of security with their mechanical inspection and trusted their verbal commitments at the time of purchased. Later it was revealed that they would not honor these commitments and I was trapped by what I feel are inconsistencies in their contracts. The whole situation was made worse by their lack of customer service.

Gavin Olin

We brought in one of our work F-150's for issues with the tailgate being abnormally hard to open and close. We received a call back saying the work was completed only a couple hours later and I was pretty happy to hear this. Upon picking it up and reviewing the work order it said that they had accessed the interior of the tailgate and lubed up the mechanical parts and the issue was resolved. I attempted to open the tailgate and still had the same issue as before it was dropped off. I looked at the access panel and could see that the bolts had some dried mud on them which hadn't been disturbed, indicating to me that no one had actually been inside the tailgate. I was charged over $300 for a service I never received. To their credit they did immediately rectify the incident but if I had never checked it out myself they would have ripped me off.

Diane Sandberg

I got my oil change done at Hansen Ford and really appreciated getting my car cleaned as well! The front desk staff were helpful and made it a great experience.

Darcy Krisa

Top of the Line Sales People...very satisfied with salesmanship and the Truck!!

Daryl Dnistransky

Excellent service

Peggy Hebbard

I am so happy that I deal with Hansen Ford with the start of another decade I have been dealing with this company for 20 years. I have always been treated as part of their family. The service department always answers my questions and concerns any repairs are done promptly and they keep me informed though out the day. I always have a great experience at Hansen Ford.

Jordan trudel

Everything to my buying experience to my warranty work experience was fantastic. Quick and easy

Skylee Kirchner

Highly recommend Colin as a sales person! Amazing service, and they went above and beyond to get me an amazing vehicle to work for me and my family. They worked within my budget and made things happen! Amazing dealership!!

Dan Boorse

Every time I take my truck to Hansen Ford, I get treated like family and they always do their best to make sure I’m will taken care of. Above and beyond is the level of service that Hansen ford provides.

Jody Frowley

Service was friendly, professional with no surprises. Our truck was ready exactly when they said it would be.

david hiltz

Came to dealer to buy a 250 guys where great to work with Nick worked with me helped out a lot. Robbie in financing was great to work with.

Russell Lopez

finished my appointment very quickly!

Karen Wall

Excellent

Casey H

Amazing service from Rob and Brent! They made buying my first car so easy and fun. Everyone was very kind and welcoming! I am extremely happy with my new car. I couldn't have had a better experience. Thank you!

Sherry Robichaud

Wow kind happy people. Amazing job done .From the first phone call right to the end . Will always be great full to the hard working people at Hanson ford G.P. Sherry Robichaud. Thankyou.

Nick

Had a key cut and programmed and was charged $15 for shop supplies !!! Not impressed !

Clint Alde

Great

Jasmine Bertrand

I would like to thank Billy for helping me find the perfect SUV that fit in my budget. It is my first vehicle and he found the perfect fit for me. He looked at the features I wanted and gave me the perfect first time vehicle. Thank you for all your help!! Hansen ford made it a great experience! I look forward to dealing with you guys in the future! I love my Ford Escape!

Morgan Rolling

If you want to buy a vehicle from a dealership that makes you feel like you are part of the family.. look no further. Hansen Ford is where it's at!

monty austin

Friendly service

Mickie Pederson

The people in service fantastic, a person knows they are there for their customers, just superb

Bryn Naylor

Had a great experience. Service looked after all of my concerns and even filled my tires up after leaving and noticing my tire sensors were saying low pressure

Jodianne Noel

Brian, Tanner & Morgan made the process of purchasing seamless. Thank you for accommodating our schedules & kids :)

Scott Wheten

Very happy dealing with Brent at Hansen Ford. Service and follow up were excellent.

Craig King

Thanks to Nick Mcaleney for getting me into my awesome new truck!!!????????????

Melissa Fergusson

Gary has always been fantastic to deal with in the Service department. Amazing customer service every time!

Darren Huibers

This is vehicle number 3 from Hansen in the last 7 years. Mark “Waters” Lockhart is amazing to deal with!! Also April who works with Mark in the Lincoln Department. She has a great sense of humour and personality! They both go above and beyond anyone I’ve ever dealt with when buying vehicles. The Hansen service department has been fantastic to work with. I would recommend Hansen Ford/Lincoln to anyone and everyone! Keep up the great work Hansen!

Jordan Vokey

Well... If I could express my experience of buying my 1st truck.. I would simply say.......supercalifagilistic.... I was looking for a place that would take the stress of making a huge decision away and replace it with a fun and relaxed experience. While taking the time to educate me on both my vehicle and payment options without feeling the pressure to buy.. I would recommend coming here for all you vehicle needs.. Thank you April and Mark..

Samantha Davis

Great service and very easy to deal with ???? Nick was a big help with finding the vehicle I wanted!

Paul Morin

I had written the previous review and stated in the review that I disagree with the diagnostic charges to find out what is wrong with the vehicle. That being said I have received a phone call from the dealership to check in on my concerns, and I feel that they listened to me as a customer they are able to explain the work and were quite professional in how they conducted themselves. I still do disagree with diagnostic charges but given they're concerned with customer opinion I'm happy to change my review. They have a good caring service department.

Curtis Alstead

Shop labor rate too high, cheaper rates in town, also better service

Bud Peterson

The service was excellent.

K E

I often get my oil changes done here because I like the multi point inspection done on my vehicle to make sure it is in good running order. The last time I had an oil change I didn't receive my inspection report so I made sure this time I would ask for it. I was told when I paid for my service it would be emailed to me as it was not with my paperwork. I recieved an email later in the day but it was not my report. I called to ask again for my report and was told it would be sent to me. I waited another day and I still have not recieved it. I am thinking an inspection may not have even been done? Other than these recent issues I haven't had any complaints. UPDATE: Recieved my inspection report first thing next morning after writing this. Thank you for rectifying this so quickly.

Johnathan Shelton

Very good service. Sam and Morgan were awesome to deal with! Thanks

Kathrine Fehr

My service was not the best on my Lincoln but they did try to make it up to me, but at the end it just got worst and things can't be taken back.

Charlie Bear

As always, my experience has been beyond positive. The service desk personnel are outstanding and personable, interactive and look after their customer needs. Excellent!

TronboJim

Would like to leave a no star review but in order to leave a post you gave to rate in stars well I give a Zero. My parents bought a new Lincoln about 5 years back It was a fully loaded MKS , Bought all the warranties possible Glass, paint, tires, etc. They where promised loaners when in for service and all the jazz that comes with buying a $65,000 car, At first it was grand but after about 2 years I guess the romance wore off. My 70 yr old dad would drop the car off and he would be told sorry no loaner and noone could give him a ride home. 2 winters and they didn't have a block heater cord yet one was listed in the documentation Dad took it in and was a bit firm about needing one and they charged him a service fee to find and route the cord ! Then they became more and more restrictive saying this isnt covered that isnt covered yet in documentation it is indeed covered. 100,000 KM tire warranty ( The vehicle has 65,000 Km on it ) yet 1 week after a service where the tech told my parents their tires where good for another year. My dad went to move some stuff to Edmonton when he returned the one rear tire was SHREDDED !!!! Any one with eyes could tell the tire would not make it much longer! Had to drive 6 hours on the donut to get home, besides the fact it could have blown and possibly sent my dad into the ditch or worse !!!! My parents are not rich they where budgeting for a new set of tires next year, We are trying to get ford involved as Hansen always gives a runaround. Lady on the phone told my mom last year after a crackhead slashed one of their tires that after 3 tire claims they get a free set ( as per warranty ) well guys its now been 4 and nothing. We are escalating this to ford head office as I'm tired of seeing my dad walk everywhere as he doesn't want to wear out whats left of the car ! At Hansen your only as important as your last invoice I guess which is sad ...

Patrick Klimach

Neil and Tim were awesome, easiest buying experience i've ever had. This is my first vehicle i purchased from Hansen, but it won't be the last!

Leah Tremblay

Car wash not washed nor were windows

sim do

Really now how to treat a buyer. Very accommodating and easy to deal with. Great deals allways work with the prices. Straight to the punch. They proudly do there best. Jesse is a great sales person going out of his way to please all your needs. Morgan in financing sure knows how to get you in to your new ride. Big shout out to Hansen's Ford! Thanks again #1.... Simon

Meranda Surman

Great purchasing experience, met and exceeded my expectations. I'll definitely be back!

Rita Powell

I am always super happy with any visit I have with Hansen Ford! The staff is very knowledgeable and never make you feel like you are just a number.

J June

They say they are like a family, yet treat their staff like second rate citizens. I have heard from current and former employees how horrible of a place it is to work.

Matthew Erickson

Was treated fairly and with respect, I'll buy there any time.

Natasha McCready

An entire team helped me out of a very frustrating situation. Getting me back on the road with a lower payment and a newer car. The fluidity of the buying was just as remarkable as my experience with Ford Credit over the past few years and for such a reason I'm a client for life.

chris platana

So far the service has been great. Bought my truck from Adam in jan 2019 and it has been in for a few minor warranty issues and I cant say anything bad about the service i have received, hopefully it continues this way.

John Walker

So many things to say, not enough space. Here are some highlights. Finance department tried to manipulate numbers upon sale. Upon catching them in a lie she said "I'll have to get the next customer, still early in the month so shouldnt be a problem" Service department lies as well to push you out the door. I have bumper to bumper warranty and maintenance package but yet they charge me to verify if a sensor is working for not. They claimed it was good so i had to pay for the diagnosis. 6 months later issue is still not fixed and sensor is causing my truck to drive in reduced power. Would not recommend this dealership to anyone. They still use a 4 square for sales if you know what that is. Old school rip off mentality. Guess they can get away with it in a town full of younger people with more money than brains.

Taylor Dobransky

Thanks to nick at Hansen ford for selling me my awesome Dodge Ram 1500! Had a great experience shopping here and the service is always great.

Dottie Bast

Love my new F150. Mark Lockhart, my salesman at Hansen, got me the exact truck I asked for despite my indecision, demands for certain features and jumping back and forth on which truck I wanted. He's a keeper and I'll definitely do business with him again. :)

Tamara Wolfe

Knowledgeable, kind & friendly staff.

Brittney Person

Excellent Service, great company. Repeat customer have purchased my last 2 vehicles from Hansen Ford.

Ivan Danielewicz

Good service, helpful, lots of knowledge on their inventory

Frank Kruger

4 wheel drive broke down on the weekend. They fixed me up and I was back on the road in one day. I never missed any work. Great job. Thank you.

Jaime Demick

I recently purchased a 2019 F250, my salesman Brent was personable, friendly and very helpful in the process. I was able to get into a truck better suited to my needs and I couldn’t be happier.

Neil Armstrong

I had a flat tire replacement on a brand new vehicle i purchased at Hansen ford and when I called them to inquire about using the warranty that i purchased along with the truck, they made arrangements to pick up my truck, replace the tire and return it. All this happened in a timely fashion and the staff that came to pick up and drop off were friendly and helpful. There was also no argument about using the warranty. I would recommend Hansen Ford to anyone looking for a dealer that still wants to talk to you after the purchase. Thank you to the Team at Hansen Ford!

adeline cloutier

The staff were very quick to help when I went in and did a good job explaining what was going to be done. Also availability of the driver to take me home was almost immediate. Explaining what was going to be done on my return was easy to understand and a time was set up to have additional work done.

Derek Lussier

Very pleased with the service department. Called in at 8am and they were able to get my truck looked at by noon. Was not a quick easy job but they had the part in stock to fix my truck and had it back to me at 5pm. Was very happy as it is my only vehicle for my family.

Sandi Simpson

It was perfect

Dee Hopkins

Chris,I just wanted to let you know how much we appreciate your salesmanship and the effort you made.Lee is happy with his new F150 .Our only opportunity is that we wish other parts of you team had been a little more realistic about the deal from the start and we would have been ok with the one purchase.it was the waiting and the time it took.i do realize that many people did try.However in my retail experience I believe you need to honest and up front with your customer from the beginning.Once again we asked for a 2 vechile deal and once again we walk away with only one and I am still driving the truck I did not want in the first place and was left with no options except to drive a vechile and a brand I no longer care to support.. For this reason I will not deal with Ford again and neither will Lee. Thank you

Brad Babiuk

Best service and sales in the city!!

Kim Girard

We had a great experience, Mark was a dream to deal with

Justin Konelsky

We had a trip planned on Friday last week and when I woke up Thursday morning my truck would not start. I called Ford Roadside and they let me know that it would be approximately 5 hrs before they would be able to tow my truck into Hansen Ford. I told my wife to cancel the trip and assumed i'd be picking up my truck sometime next week. My truck arrived at Hansen approximately 2:30 pm Thursday( They had called and told me it had arrived.) I spoke with Brad in their service department and told him what we had planned and we had cancelled ETC. He advised me he would do all he could to get my truck done for us before closing. Not only was this a shock to hear,it was even a bigger shock when he called at 4:59 pm and told me truck was ready for pick-up! This has been an excellent experience for us and one we very much appreciated, our weekend was saved, I will recommend Hansen Ford service to everyone. Thank you from my family, you guys really went above and beyond. Justin K.

Lola Romero

We had a great experience with Troy T. He's got a great attitude, very well spoken and not once rushed us throughout our purchase. As a matter of fact, he offered us his contact information so we could text or call at anytime with questions. Any time we texted or called, he was quick to respond and took the time to find an answer. What I liked about Troy, was that he understood that purchasing a car to us meant taking the time to review various options. Troy called and texted throughout the process and we appreciated this very much. He remembered my children and asked about them in a form that expressed a genuine interest in them and us. We did buy a vehicle, at pick up, Troy was there until the very end and made sure we had everything in order. Although, we were missing a few items requested, at the time of pick up. Troy made sure that we were connected with the right staff to ensure our items were in transit/ordered. Chris, the financial advisor, is a great guy with an awesome personality. He made us laugh the whole time we were coordinating our finances. He was a breath of fresh air! Chris was also very genuine in conversations, we talked about all sorts of things and it was a pleasure to conversate with him. And not to forget, Dan, the GM. Thank you for letting us bargain lol - honestly, for a GM, you are a great business man with a personable and friendly attitude, which made our experience even more enjoyable. In the world of dealerships, it is very rare to find down to earth, joyful & genuine staff. Thank you Troy for all that you do. Thank you Chris for the great laughs and experience. And, thank you Dan for always making us feel welcomed!

Megan Clarke

I traded my truck in last night and purchased another vehicle with Hansen. Ian was an amazing saleman, he even gave me a tour of the dealership while I was waiting. Morgan and Clint were so easy to deal with and super easy to talk to. The process was so simple and easy. Definitely reccomend Hansen to everyone! Go talk to Ian, Morgan or Clint, they're amazing!!

Clint Germsheid

The people are engaging.

Ruth Woodward

By the time I dealt with Hanson Ford I was extremely frustrated with Deny Andrews Ford in Edmonton. I had spent over 2 months trying to buy my lease truck. Nothing, nothing, nothing. Cianne Brucker was the hero of the day. She was able to take all that frustration out of my hands and smoothly complete the transaction. She was extremely professional and efficient. She had everything ready for me when I showed up plus arranged a very low finance rate for me. The entire service industry needs more people like Cianne and Hansen Ford. Our money is hard earned and we need to get what we pay for and part of that is customer service. Thank you Cianne.

Darlene Frizzell

I had one of the most pleasurable experiences at Jim Hansen Gateway Ford Lincoln Sales. Jason Gillett went above and beyond to find me the perfect vehicle match, providing top notch professional, knowledgeable and friendly service. Alli in finance was amazing, again above and beyond. The whole experience was wonderful and I am so happy with my MKC Lincoln. I highly recommend Jason Gillett and the team at this dealership. I am a very satisfied and happy customer!

Carmen Hall

My SUV was recalled and Ford text and got me in at MY earliest convenience. I told them I tried to get my car in for a wash before but didn’t make it. They did what they needed to do for the recall and had my car washed within a half hour. Amazing customer service, wonderful people. I will be upgrading in a year or so and can’t imagine going elsewhere. Great job Hanson!!

Scott Gardner

Good

Clarissa Ying

Worst customer service ever. Sorry inconvenienced you by asking you to do your job.

Paul Neufeld

Second vehicle I’ve bought at Hansen and I was very impressed and satisfied with the service. Recommend people buy here.

C. Morin

The process of buying took three days which seemed to take too long. The details of the features of the vehicle were not well conveyed and the salesman didn't seem to be sure of the features either. When paperwork was presented additions were made that were not approved by the buyer, such as $150 for gas, $600 for undercoating, $600 for "administration" fees, $495 for "security" etc. We were also promoted to give a favourable comment when this questionnaire came through so the seller could receive a monetary bonus. Complete honesty is always the best policy.

Joshua Dale

Don't go here to get your vehicle serviced or have a check engine light checked on unless you want to pay them almost 800 dollars for a "inspection" on the rest of the vehicle that you didn't ask for! Because they will hold your vehicle until you pay them. Extremely poor business practices! Proper multi point inspection's are done free just about any shop you go to because you make money off the labour and parts the customer needs replaced not just giving the "inspection" without at least the owners consent

patrick shaver

The service and parts staff was very friendly and courteous. The service on my mustang was good and completed quickly. I would recommend the 2 departments to anyone.

Vintage Auto Restoration

Had a great experience with Colin he was very informative and helpful

b w

Jim Hansen's Gateway Ford was excellent to deal with when buying a new vehicle. The atmosphere is great, with knowledgeable friendly staff and they are very accommodating with providing complimentary shuttle service and doing accessories. I would recommend this dealership.

Wannetta Hamilton

The help I received first from Baz online (first contact), Billy in person (salesman) as well as Cianne in person (finance) was excellent. They explained everything in detail and answered my questions to my satisfaction. High five to all three and thank you so much for your help.

Yvan Beaulieu

The staff are pleasant and knowledgeable, my only criticism is that they were more than an hour past the expected completion time. With me being from out of town, this can be an issue.

Steven doucet

Excellent job by sales team to find me the perfect truck

Quinton Wilkinson

Billy was a heck of a salesman! Super helpful and loyal to helping me on my dream truck purchase! Special thanks to Morgan and Cianne as well in finance, was an absolute painless and exceptional experience!

Jessica Macisaac

Great service! Phoebe was a great help and she made my wait painless !

Nels Fonnebo

It was fun, exciting, and i enjoyed trying a few vehicles. The fusion i have is perfect. Thankyou.

varun puneet

Great people and reasonable pricing I would say 100 times better than other ford dealership in grande prairie.kayla in parts and gary in service were awesome. Highly recommend this dealership for parts and service and ofcourse for new trucks.

Milton Caines

Great service and courteous staff. Made the right choice for sure :)

Shanlee Stanich

Every time I have been, no matter who has helped, it has been the best customer service experience! No one has ever been pushy, and they were willing to help in ways no other dealership would.

Mike Shell

Service and treatment were great. It would be great if one can do it to create an oil change line so it would not be a 2 hour wait.

Carter Johnson

Thanks to Brian and nick for making it a very pain free experience

Allan Johnson

You get the sense that the staff are informed from the moment you walk in the door. The sales and administration staff were pleasant and courteous. We felt well served and got the best treatment that anyone would appreciate when making a major purchase. Thanks Hansen we will be back!

Donald Sparks

Great service personnel

Brenda Curtis

Purchasing my “new to me” vehicle was a great experience. Thanks, Brent for the no -pressure, no time line atmosphere. It was totally enjoyable dealing with you and staff, Guy and Rob. Brenda C

Joel Gillespie

Very pleased with the service from Colin picking out my truck. I will be a repeat customer.

Joe Dous

Good service, quality repair work and had there been a little more attention to detail while diagnosing my vehicles issues this would have been a five star rating.... someone doesn’t get a star on their homework but I’ll give them an “A” for effort.

marv baik

Always great friendly service, Gary and Mackenzie were awesome ????????

paul ford

Great staff

Kayla Akerley

Bought my 2015 F150 from Hansen in the summertime, has been nothing but awesome customer service since then!

Stephanie Klunder

Hansen is a great dealership to work with when purchasing a vehicle. This was my second purchase from them and Billy was awesome to deal with. He listened to what my needs & wants were and put me in a brand new SUV - Escape. Then with keeping my budget in mind Morgan was able to get my payments just right! Recommend going to Ford Hansen for your next vehicle!