We offer you the information of real people who are buying the services of Grande Prairie Chrysler Dodge Jeep RAM (Car Concessionaire) in Grande Prairie (Canada).
Right now the firm receives a rating of 4.1 stars out of 5 and this rating has been calculated on 127 reviews.
You must have seen that it reaches an opinions average is quite positive, and it is based on a very high number of reviews, so we may be quite sure that the score is quite faithful. If people have bothered to evaluate when they are happy with the service, is that it works.
As you know, we do not usually bother to set evaluations when these are correct and we usually do it only if we've had a problem or issue...
This Car Concessionaire is classified in the category of Car dealer.
Steve Odell, one of the finest Product Advisers I have come across, He was pleasant, well mannered and groomed. I would recommend his services to any individual purchasing in Alberta.
Steve was awesome! Zero hassle, zero pressure. My interest rate was cut in more than half. The process was quick and painless. Definitely recommend these guys!
Brought Jeep in for a sunroof leak. They fixed the leak but broke an interior quarter panel. Brought it back to be fixed once the part was in and was told to come pick it up when done. When we picked it up the quarter panel wasn't put back properly and there was grease on the inside and out of the vehicle where the quarter panel was worked on. This is a consistency with GP Chrysler. Vehicle always comes back dirty and most of the time not completed. Multiple other horror stories but don't want to type all day. Stay away from the service dept if you care for your vehicle like we do. An embarrassment of a dealership for the people of Grande Prairie. Been down that route talking to Brent. Leads to no where with an attitude. Free regular oil changes that doesn't even get passed down to anyone so that you have to argue and explain to service advisors how you were promised one. Want more info about what happened? Talk your service advisors and ask what happend on October 21, 2018 and do your job Brent.
Went for my car oil change. They are professional. Not cheap. But doing good job to my car for long time
A classic example of a shady car dealership. Avoid the G.P auto group at any cost.
I ended up having to buy a car last minute. The staff was very helpful and genuinely did what they could to get me a decent car within my budget. They didn't even complain when I made them stay late! :) I particularly liked working with Tony from GP auto group. I would recommend them in a heart beat.
Wonderful service, service dept booked in, no hassles and got the job done without issues. Professional and friendly.
Great friendly staff. And decent coffee oh and the service is impeccable.
Jordan is the man he took great care of me and found me the right truck for a great price
Steve helped my parents buy a van last summer and based on the experience I would recommend him to my friends and family for their next vehicle. He even delivered it to their door and made everything easy for them. Thanks Steve!
We bought a car in 2014 on the terms that we would only owe for a 5 year loan. 5 years later, as we go to pay the final payment in full we find out that our 5 year term is ONLY for the dedicated interest rate, not the entirety of the loan itself. We went 5 years being told, and signed a contract in full belief that it would not exceed that said 5 years, but instead they tricked us into a 7 year term without our full understanding, knowledge, or even consent. We also agreed to a service package that afterwards we realized that the package expired when our engine warranty was up so the only way we could use all the oil changes we had was to do them extremely early which was never mentioned by anyone (half of every recommended service cycle) which is unnecessary and a huge waste of money. We had several issues when they were doing my services, such as forgetting to put screws back in my air box, over tightening the air box resulting in it being cracked and that it was normal for my car to go threw liters of coolant because it is just working the air out of the cooling system because its a "new car" at 50,000 kms. This dealership will do anything and everything to manipulate and lie to get the most money they can out of you and take full advantage of hiding the truth and making false promises. In fairness, we signed the contract but that was based on the understanding and trust that we had with our salesman at the time who instead made false promises and refused to take the time to explain the negative affects that we would have in the future. I am frustrated that it took 5 years for the truth to come out even after several conversations threw out the years with salesman, mechanics and even the loan company. I am thoroughly disappointed in the entire company and process.
Thanks for the great customer service from first appointment to the handshake and keys being turned over from Heather L. Couldn’t be happier with my new truck. Thank you!
We purchased our new Dodge 3/4 ton crewcab from Ray Parsons today. He made our experience fantastic along with Jeremy and Tim Horcoff. They made us feel at ease and did everything possible to get us EXACTLY what we wanted. As far as I'm concerned, the three of these men make this dealership one that we would return to for every new purchase. Thumbs up guys and hats off, you guys are GREAT!! We shared alot of laughs and good times!! Sincerely Shellie, Blake, Daytona and Hemi Barclay
Excellent service with Steve-O at GP Chrysler - he has been very diligent in assisting me with finding the cars that I'm looking for and has been very up front about shipping options to get a car to my region if needed.
We went on the search for a vehicle for our growing family. We dealt with Jordan who seemed eager to sell us a vehicle. We looked at the caravan and for some reason decided it was a good fit. Jordan told us it would fit our car seats no problem (we were expecting twins) but when it came down to it, we had to play tetris to fit all the carseats in and still be able to maneuver around the van to buckle our toddler in. He also told us it would have lots of extra space for everything else and our dog. Wrong again not a ton of space for anything in that vehicle. It's loud on anything but a perfectly smooth road. Jordan also insisted he take a picture of us in front of our new purchase, which we were reluctant to do but did anyway. We then told him we absolutely did not want it to be posted on Facebook. He agreed. I reactivated my Facebook in October after 5 years of not having it and stumbled upon...our photo! We messaged him and asked him to remove it. He claimed he didn't think he posted it. I asked him 2 other times to remove it. Still did not. Finally it took me text messaging him and telling him I would call his manager if he didn't take it down. He finally did. Great. But it took a threat to call his manager to do it. I will never purchase a dodge again, nor will I recommend one to anyone. It's been nothing but a poor experience. Some people don't find it a big deal to have their photo up on the internet but we are private people and don't want our family on anyone's page. I don't even have family photos on my own Facebook. And for him to tell us this van would fit our family perfectly and we would love the vehicle was a blatant lie. He could have suggested something else to us. But I guess that's service these days. Thumbs down to dodge.
Once again Brett Sharp was amazing. He sold me my first New vehicle around 2 years ago and then a 2015 Dodge last November. Then again my 2017 Dodge in October!! He is great at what he does! I will be buying through him again :) Paul was super professional and friendly.
This is the second vehicle I bought from Mike, I love that he listens to what I want and doesn't try and put me in something that wouldn't work for me and my family. I really appreciate the no pressure atmosphere of the dealership and Mike working so hard to get me what I want within my tight budget. He will definitely work hard to get you what you want. Thank you again Mike we love our truck and SUV.
Went in with 0 expectations and the team managed to find me a used but fairly new vehicle i am really pleased and recommend gp chrysler to any and all looking for something to drive.A big thanks to Dale and Arnall for getting me through the process so smoothly and clearly explaining everything. I will be back in the future.
Dodge Sports there and I'm looking to trade it in and get a Jeep this time around pretty helpful good place to buy a vehicle
Matt Ozon was so helpful when looking for information on the Jeep Grand Cherokee.
It wasnt welcoming and my favorite service advisor left
I first met Ryan Sawchuk when I applied for a new to me vehicle. Due to financial circumstance, new job etc, at the time I was only able to purhcase a smaller SUV. My heart really wanted a truck. Ryan walked me through the process and told me what to do for the next year. Well just little over a year, I received a text of a beautiful used Black Dodge Ram 1500. Ryan had been working behind the scenes to get me into a truck. He found the perfect for "me" truck, and a week later I traded my car in and drove away in my new to me black beauty. I cant stress enough how hard of a worker Ryan is for his customers. This is my second purchase from him. Kudos as well to their financial department (Alli) who work the butt off to get customers the approvals. GP Crysler definatley works as a team and pull through for their customers.
They have friendly staff and great service.
Soild guy. Great prices. Walked into gp cyrsler and told the sales man I would like to upgrade my pickup truck to a ram 1500. We talked a bit about my budget and we walked around looking at many different models and options. He took his time finding the prefect model ram 1500 for my budget. Everything was friendly and positive. Thanks again Jordan ????
Great service with a smile!
I wasnt even considering Grande Prairie Chrysler to buy from. I just happened to drive in the parking lot and met up with a Salesman named Dale Scotton. And then we got talking about everything under the sun and decided to take a truck out overnight for a test drive. Love the truck had a few things we were looking for. Told them what we were looking for the next day and they made it happen right away. So I decided to buy from them. Was a great experience and Dale did a great job as a Salesman and will continue definitely to do business in the future. ***Update*** their service department is one of the worst I've ever dealt with. Have had nothing but issues with them. Only been going in for my free oil changes. All other work at another dealer
Great selection. Decent prices. Hard working staff
Bought a new ram from Dale Scotton about a year ago. He was great to deal with and has been fantastic to me even a year after the sale. Still takes the time to talk to me every time I’m in for an oil change or a little hiccup with the truck. He took time to get to know me and is still just as friendly and asks about the family, not just make the sale and on to the next one only kind of mentality. That’s the kind of people I want to help me with any future purchases in the future.
I had such an amazing experience when i recently bought my first new vehicle!! Ive purchased used in the past but this was my first new vehicle and a truck. I am so happy with the monthly payments, the bank my loan is with and the amazing interest rate I was given. Ryan Sawchuck was my sales rep. Words can not describe how honest and helpful this man was. His efforts to get me everything I wanted (which was a lot by the way) was successful and he went above and beyond for me dueing the sale and experience. Never have I met such a genuinely amazing man and I strong recommend this man. You will not be sorry. Alli was so extremely heloful during the finance side and dealt with issues after the sale with my old Jeep loan. Her help was greatly appreciated as I was so busy and did not want to deal with banking confusion at all. Also Dustin was of great help and the manager I would suggest dealing with as well. He got me a better deal, better vehicle and better payments. He got me into the truck I wanted and almost everything I wanted!!! So if you want a good experience buying call and deal with Ryan, Alli and Dustin for an experience youll be proud of Feel free to tell them I sent you too!!!
I have now purchased 5 vehicles through this dealership and have had nothing but good experiences. Ryan & Arnall have been so helpful and have helped me get reliable wheels that suit my needs even when I have been going through rough times. I would happily recommend them to anyone.
I recently switched from ford after 25 years. This dealership is the best one I have ever been to and I'm not exactly an easy customer to please. Excellent sales staff and managers. I would highly recomended this place to anyone. They take care of their people. At least there's one dealership like that around. Good job guys.
Ryan sawchuk was very helpful
Steve O'Dell at GP Chrysler did a great job finding a nice used vehicle for my girlfriend that fit her budget when it was time to trade in her older vehicle. Their service was prompt and getting the deal done was easy and hassle free. If you are in the market for a new or used vehicle, I recommend you go see Steve O at GP Chrysler, he can also find vehicles at other dealerships associated with GP Auto Group.
Not impressed to say the least, purchased my vehicle from here back in 2014, without going into elaborate detail, things were overlooked, quality has lacked on a great deal of aspects (paint protection, "bedliner", and a few too many more). But I have to say that the most souring portion has come from the service end of things, for example front and rear differential fluid change, quoted at around the $500 mark?!?! When literally anywhere else, warranty approved establishments nonetheless, are literally a fifth of the cost quoted by GP Chrysler. Suffice to say that it'd take damn near a miracle for me to go back there, whether to buy a vehicle or just having one serviced. I don't think my business will be returning.
Ryan helped me out with getting my perfect jeep. very helpful and friendly
This is my second experience with Brett Sharp but first time writing a review. Mr. Sharp took the time to listen to my needs and wants when getting my new vehicle and most important my budget. He never tried to show me anything over my budget and his vast knowledge of all the different makes and models is refreshing. I walked in wanting one certain vehicle and came out with another and couldn't be happier. Definitely will come back and I tell everyone I know to call Brett.
Excellent service.. Don't waste your time at Inland in Dawson Creek. Worth the extra mile to go to a more reputable caring service center like Grande Prairie Chrysler. Dawson needs lesson's from them..
Awesome people there. Both in sales and the shop
Went in for a new truck and I swear what I wanted in a truck changed a dozen times. After multiple test drives and looking at different trim levels, Neal Stranaghan killed it! He was patient with my indecisiveness and always found what I was looking for when ever I changed my mind. Neal is the man to see.
Best service I've received on an emergency breakdown
Absolute worst transaction of my life, salesman Tem was deceitful and the truck showed up to my driveway with a giant rusted dent. Would NOT recommend this dealership to anyone! They couldn't even stand behind their mistake of not looking over the truck thoroughly before selling it to me, now I am the one stuck paying for the repairs. Avoid at all costs!
Huge shout out to Ryan Sawchuk and the gang at GP Chrysler! Helped me into a new vehicle and even lowered my payments!
Dale Scotton was super good!
I'd like to thank Ryan Sawchuk for making my buying experience so smooth and easy. You make buying a truck a stress time. I'd also like to thank Alli Hindman for all the banking side of things. I highly recommend GP Chrysler to anyone looking to upgrade their current vehicle or buying their first.
Trade Service did an estimate to repair my 2008 Ram 3500. I felt it was a better option to look at trading on a new vehicle. After a bit of confusion in regard to who was going to help me I met Thomas. Thomas was friendly, professional & very helpful. After identifying what I was looking for, he brought out my new truck.. I loved it ! It was exactly what I wanted. The numbers made sense and we went ahead with the purchase. I met Paul Golamco in finance who immediately put me at ease with his friendly,outgoing & disarming demeanor. He made it very easy for me to purchase this vehicle, as well as providing me with the additional service items that will make ownership better for me. All was approved within an hour or so and pick up was scheduled. I must say, I felt like a kid again picking up my new truck the next day, and am very excited getting to know all about its operation. I would highly recommend GP Chrysler to anyone looking for a vehicle, and in particular, Thomas and Paul. Thank you gentlemen & GP Chrysler, you went beyond what was necessary & expected !
Thank you Jordan Brausse for all the work you did to get my family in our new truck .
Absolutely unimpressed with the service manager and salespeople. The lack of respect towards someone who wants to purchase a new vehicle is insane. Way too pushy. Took my business and $42,000 elsewhere.
Dealing with the guys at Grande Prairie Chrysler was incredibly easy. Everyone there was super friendly and it felt like they were actually there to help me. Plus I ended up buying the exact truck I wanted and I absolutely love it. I will most definitely recommend G.P. Chrysler to anyone and everyone.
I started going to GP Chrysler 3.5 years ago, on our first visit we met Steve O’dell and ever since that point he has helped us with many different vehicles and always has made me and my wife feel important. He actually values your relationship not just your business. After three and a half years I finally pulled the trigger on a vehicle. No matter what I ask for or change my mind to Steve always meets your needs to the fullest of expectation. I will also say I have met a lot of other sales persons in my life and he is the first to never pressure me into anything. I will always go to Steve for the rest of my vehicles.
Had my truck booked in at 9 am to get detailed which was included in the purchase and 6 hours later im still sitting there waiting
I'd get a second opinion at the service department, quoted $7000 for a $500 part that should have been warranty ????
Am glad I walked into the AutoCanada Super Store. The service offered to me by Richard Okalebo was great. With his friendly and enthusiastic spirit, he listened carefully to my needs for the kind of car I needed and helped me pick out the perfect car for me. I will definitely refer more people to Richard. Thank you Richard Okalebo and the entire team at AutoCanada Super Store.
Great Buying Experience From test driving vehicles to the final purchase, it was a pleasure doing business with Thomas. We spent a full afternoon test driving different vehicles until we found the one that was right for us. There was never any pressure and I always felt that Thomas was looking out for our best interests. He even loaned us a vehicle until ours was ready and delivered the new one right to our driveway. Will definitely recommend and do business with these guys again.
I went into the dealership knowing what truck I wanted to see. Craig Berg met me at the front of the building and was most helpful in finding the truck, letting me test drive it and answered all my questions. By the end of the day I was driving it off the lot with a big smile. Thanks Craig and the team at GP Chrysler for helping my wife and I get the truck we need for our future plans. Friendly, not pushy, and knowledgable salesman.
Ran my credit before they even gave me my trade in value!
I really enjoyed dealing with Trevor. He was very knowledgeable, listened to everything that I had to say, and was very understanding. The whole experience made me leave feeling positive and I would absolutely recommend for anyone looking into buying a new vehicle.
Amazing company!!!! 5 stars
Service while getting paperwork n vehicle back was so disorganized took way longer to pick up my vehicle than should have!
Always excellent service! To the receptionist, service advisor and the mechanics.
Well it says something about dodge when you phone the dealership with a simple problem 2 to 3 weeks to get in LOL. Sure do hope the 2018 and 19‘s are better quality dodges than the ones were running now. I do have to say though the guy at the service desk was nice enough but three weeks to get hooked up to a flash reader come on! !!
Every time I go here service is always exceptional, from the guys who do my tire rotations, oil changes and dealers. Laine Degagne who sold me my truck has given me the best service since day 1! If you’re looking to purchase a new vehicle, hands-down this is the place to go! Thanks GP Chrysler!
Traded in for a newer used vehicle and I am very satisfied with the Outstanding Customer Service and Knowledgeable Staff, and the deal fit my needs perfectly. A Big Thanks and Shout Out to Mike Murphy in Sales and Kerry Kaban in finance for making my experience a memorable one.
The staff at GP Chrysler was absolutely AMAZING!!! I honestly wish I could give them a higher rating than just 5 Stars! I want to thank Andy Stuart and his team for everything they did to help me get into the vehicle of my dreams! I came from Vancouver Island to come see these guys because they were willing to do whatever it was to help me. Not once did I hear "no, sorry we can't do that", it was always " let me take a look and see what we can do to make this happen". Andy and his team helped me purchase a brand new 2019 4 door Jeep Wrangler Unlimited Sport. I did have to add a couple things I wanted to make sure it had everything I wanted, and given the short amount of time we had to get things done, they made it happen! My Jeep was all gassed up and ready to go when I showed to pick it up. Thank you again Andy and your amazing team!
Get the runaround there. They don't have your best interest on mind.
These guys will go the extra mile to get you into the vehical you want. They have allways been super friendly and great with the kids
I don't understand the negative rap. I have purchased new and used vehicles from 4 different dealers in GP. These guys have always been the best to deal with. Just picked up my second truck from them and couldn't be happier with the service. Will, Brent, Brad, and Jordan got it all done in an hour. Yet, I didn't feel rushed. I'm not even a Dodge guy, in fact, I bought a truck that I felt wasn't as good as the Tundra. BUT...after my dealings with Toyota, looks like I'll be in one for a while. I buy where I feel welcomed and the service is a priority. I'll take that over the product at hand. Thanks again GP Chrysler
Not impressed at all. Service guys expand on truth.2nd and last vehicle bought from these guys.
Really long line long wait to get done and not very knowledgeable
Steve o'dell and staff were so pleasant to deal with I'll be sending anyone who asks to them. Amazing experience and so helpful! And we are super happy with our new truck! Thanks guys!
Buying a new vehicle can be a daunting process and definitely a big commitment. This is my second experience dealing with Ryan Sawchuk and he is always an absolute pleasure! Arnall, who walked me through the financing, was just as amazing and very laid back. It's always a stress-free experience using this dealership, but it was having Ryan and Arnall walk me through it that has made this a 5 star review :)
Dealing with Jordan Brausse and Katisha McKinnon was really good. Jordan listened to what kind of car I was looking for (even though I wasn't entirely sure myself) and the first car he brought to me was a 2021 Hyundai Elantra which I fell in love with. Katisha was very helpful in making my new car sale go smoothly. They had gotten me a good trade-in deal for my old car and the staff was all very kind, and helpful. I will definitely be around to deal more with them.
Dale Scotton, Brad Schutte, and Kim Frank are absolutely the best team. They worked amazingly to get me an amazing truck. I will always go back. They are extremely professional, super friendly, and listens to the client. You can tell by dealing with this team that the customer always comes first. Thank you guys, I love my new Dodge Ram 1500.
Good service.
Spent my vacation in Arizona, corresponding with Stuart Rude, who spent almost 2 weeks tracking down the vehicles that I wanted, then delivered it from Grand Prairie to Calgary. Brittany Sinkevich and Chris Falls made the transaction a pleasure.
I've gone here twice to buy a vehicle now and have gone to Jordan both times. He's very awesome to deal with, very down to earth. I've recommended him to a few people now who all love going to him as well!
Keffery Johnson did an excellent job of sourcing the exact Jeep we wanted and facilitated a seamless delivery to Vancouver. Highly recommend dealing with him and Grande Prairie Chrysler.
grat place great ppl
Quick lube visit, the boys are awesome
Took all day to say end of the day they don't have parts - warranty so assuming that's the big delay on a truck not from here - drive through is not first come first serve - first there - last truck before end of day
Not to helpfull with service. They will sell you a lifted truck then not want to work on it if something goes wrong. I have been promised stuff with no follow theough. I would never buy a vehicle from them again. Would not recomend to anyone.
Great service and staff.
Raymond Buis was amazing to deal with. So happy with my purchase, and theres was no pressure at all! Anybody looking for a new vehicle should definitely go with Ray because he was awesome to deal with! I’m so in love with my new Jeep! Thanks again Ray ????????????
2nd vehicle bought from Mike Murphy, always appreciate the transparency and easy process.
Just got an oil change today, it was quick and friendly service. Overall no complaints. **Recently visited in for wipers at the parts department and was provided excellent customer service by Will. Extremely professional and knowledgable, will most definitely recommend to see Will if you need any parts or have any questions.
Cheap place to get an oil change. Definitely recommending this place! We had a sudden long trip due to wife's nature of job so I needed to drive her and I had to get my oil change and check my tire on to last minutes so I did called them and in an instant they told to me drive ahead and just get my car in line, go inside the waiting area and in less than 30 minutes, it's done . Definitely a good place to do a quick lube change and tire rotation. The guy on the counter is amazing too (forgot his name) and the guy who did my oil change is super fast. Keep it up guys! To the management, give them a raise because they deserved it????
Ryan is the best person to deal with at GP Chrysler! His service is so personable. Not only is he a professional and intelligent salesman, but he makes everyone feel comfortable and confident when dealing with him. He is the model of what every saleman should strive to be. He’s incredibly patient and has the best sense of humour! I’d recommend anyone to him!
They don't know the difference between oil and power steering fluid
Seems like they are picky with certain customers. Took awhile for someone to help and even so we left not that satisfied.
Make My Sister Proud!! GP Chrysler did just that! Assisted in buying a 2021 Jeep Cherokee Altitude that had every option available to building online. I put the purchase out to tender between 3 Dodge dealerships. One in Calgary, Leduc and Grande Prairie. Grand Prairie won the bid!! They won because of their customer service making and in price. The Will and his team really pulled together and helped my sister have the best first time buyer experience in Alberta. If not Canada. - They picked the Jeep up in Calgary - Drove 5hrs north to my Sisters place - Exchanged keys and helped swap licence plants - Full of fuel - Gave a run down of the Jeep to her - Drove away in her trade back to Grande Prairie UNREAL SERVICE!!! I would buy any vehicle from Grande Prairie Chrysler! Thank you. J & A
I went in with just needing an oil change but little did I know I had a screw in my tire! Luckily the nice guy found it and fixed it with no charge! I really appreciate everything the guys did for me. Merry Christmas!!
I thoroughly enjoyed purchasing my new wrangler here through Mike. He was a fantastic salesman and I would recommend him to anyone looking to buy a vehicle. Thanks Mike!
I highly recommend working with Ryan Sawchuk, one of the sales people at GP Chrysler. He is super helpful and extremely honest and knowledgeable. If you want to buy from the best, he's your guy!!
Friendly staff the financing department manager Brad is awesome even with less than ok credit
Excellent service.. Don't waste your time at Inland in Dawson Creek. Worth the extra mile to go to a more reputable caring service center like Grande Prairie Chrysler. Dawson needs lesson's from them..
I had the great honor to work with Troy Collinge in Langley British Columbia and wish all customers coming to Grande Prairie Chrysler Jeep Dodge to know you couldn't be in better hands. Troy is an extremely dedicated individual and always puts his customers first. Troy is by far one of the best General Sales Managers in the Automotive Industry and I wish him well at Grande Prairie Chrysler Jeep Dodge. - Tom Brown - Fraser Valley Mitsubishi
Grande Prairie Chrysler treated me very well from the first day I was looking for a truck. Jessika Kasper knew exactly what I was looking for and showed me the difference between the different models. Ryan Chapman worked hard at finding me a great financing rate, I am very impressed with the extra effort they all contribute to help me find exactly what I am looking for. There was no pressure and they helped me decide what would suit me best. I look forward dealing with them in the future for sales and service. The selection, service and quality people at Grande Prairie Chrysler is second to none. I highly recommend Grande Prairie Chrysler to anyone that is looking for a new or used vehicle in northern Alberta or BC.
Big thanks to Dale and Alli for there fantastic service! Made the process easy and fun with their great personalities and effort. Dale and the service team went above and beyond to ensure I was satisfied with my new purchase! Big shout out to the Sales Manager for allowing me to use a service loaner while they prepared my new truck! Highly recommended anyone looking for great service and easy process when buying your next vehicle to stop in at GP Chrysler! Thanks again Dale! Steve
I've never had an issue with these guys other than sometimes it takes a little longer to get your vehicle back from service BUT the work has always been done right the first time so no complaints about that.
Very pushy ended getting something I hated and sold it 3 years later. Care more about selling you what's on the lot then what you actually want.
We were looking for a good reliable used vehicle, but didn't want to deal with the pushy salesmen. The staff listened to what we said we wanted. They provided options that fit our budget and delivered more than we asked for. I would recommend this place to any and all of my friends and family without reservation
We were looking for a good reliable used vehicle, but didn't want to deal with the pushy salesmen. The staff listened to what we said we wanted. They provided options that fit our budget and delivered more than we asked for. I would recommend this place to any and all of my friends and family without reservation
Got my challenger gt got very good deal thank u donnie and chrysler team .????????????????????
I've never had anything but good service here. The staff are friendly and helpful and found me exactly what I wanted when I purchased my vehicle. That was over a year ago and they've taken care of me ever since. Amazing group of people. Don't believe them when they say they give you money for getting other people to buy from them. Both my brother and I are still waiting on those checks ????
very busy place, hard to get anyones attention, but overall a dam good place. As a master auto tech, who worked for Chrysler for over 12 years, I know how dealerships run. These guys are no different in some aspects, but they made an effort to actually work with me. I bought the first new vehicle I ever owned and they made it a great experience. VERY VERY PATIENT!.. they did not try to railroad me and gave ample information and put real effort into my requests. I would definatly buy there again.
Will Higgins - a class act all the way. Highly recommend for any purchasing needs!
The service department fixed my vehicle a day early.
Keffery Johnson did an excellent job of sourcing the exact Jeep we wanted and facilitated a seamless delivery to Vancouver. Highly recommend dealing with him and Grande Prairie Chrysler.
Excellent to work with! Jessica Fridge, while being very new to sales, was extremely helpful and very customer service oriented. I highly recommend this dealership and the really great people who work there!
Bad service they only care when you sell the vehicle the words they don't keep
Second time I have not been too happy with my service here, and second time my follow-up email hasn't been answered to address my concerns. Will not be returning.
Nothing but wonderful people at this dealership. Dale made car shopping a lot less stressful than I thought it would be, him and Dustin found me the best possible vehicle for me and Paul was super informative with the financing process and made sure my payments were exactly what I budgeted. 100% would recommend these guys to anyone.
Everyone at GP Chrysler is amazing and very friendly. David King helped me find the truck I want and went beyond helping me with auto insurance.
Fantastic experience getting my Jeep from Ryan. Knew what i wanted and found it and have loved my Grand Cherokee ever since
I had referred a family member to Dale recently - he was an excellent help to them and was able to get them what they needed in terms of a vehicle and payment. I would recommend anyone one in the market for a new set of wheels to go see him. I have purchased a few vehicles now from Grande Prairie Chrysler from Dale Scotton. Hands down the best Sales Person to work with. Listens to what you want and works his hardest to meet your goals.
Great experience, see Jordan Vhe was fantastic to deal with. Darnell and Brad were also great! Keep up the good work guys.
Dale was our salesman I highly recommend him to anybody wanting or is thinking about purchasing a new vehicle. Go in there tell him your budget what you are looking for fill out the paperwork so they can do their job and you will be happy with the end result that's exactly what we did and we left happy 2 weeks ago.
Typical dealership, if you dont know anything about mechanics I'd avoid this place as they'll take advantage of your ignorance and over charge you. Shop around and compare prices before committing
No complaints Steve was a huge help Brad was also. I went there told them what i wanted and they did just that thanks love the new truck
I always have a great experience here. the staff is friendly. and service on my car is always amazing. I can't complain. I got my winter tires put on my car today and a new alternator and my car drives perfect. As I expected.
GP Chrysler is hands down the best dealership in the area ! We just bought our 3rd truck from them! everyone is so knowledgable and helpful ! A huge thank you specifically to the guys that helped us out this time - Dale Scott, Jordan Brausse, Arnell, Will and Brad ! 5 stars for sure :)
Amazing service. These people went above and beyond! When visiting from Edmonton our van window switch broke. It was raining and the window was down. Pulled in, part was two days away. So they got us into the shop right away got our window rolled up for so we could get the part replaced back in Edmonton. Thank you so much!
I was excited to go back and buy a vehicle after I sell my truck, they ran a credit check on both my dad and I when we haven’t even confirmed with them that we were buying. Now I’m getting emails that I’m booked in for an appointment when I haven’t even called back. Pretty disappointed that both our credit scores got checked when we never gave permission, and now they are just randomly booking me in without even talking to me first. :/
Dale was our salesman I highly recommend him to anybody wanting or is thinking about purchasing a new vehicle. Go in there tell him your budget what you are looking for fill out the paperwork so they can do their job and you will be happy with the end result that's exactly what we did and we left happy 2 weeks ago.
This dealership is so friendly and welcoming, they treat you like family and love talking with you. Our sales guy Ray sold us our second vehicle and we had more conversations about family and where to go on vacation and just had great teasing moments and laughter! Even if your not a dodge fan I definitely recommend going here for a vehicle.
Friday went to Grande Prairie Chrysler to express lane to get oil change, filters and etc.... And have to say was the Best treatment and service i have ever had, that I will always come here! Four different staff helping, cheerful, polite and treated with quality service! Hands down best place for fast and cheerful service! Won this customer over!
Tony in service is such a pleasure to deal with, Craig in sales is fantastic! so many great team members at this location
Thank you Mike for getting us a great truck! And even though you didn't feel well, you still went the extra mile!!
Easy in easy out ????????
I was not totally looking to be purchasing my first vehicle for at least another year. My ideas changed pretty quickly after taking a test drive, and realizing that I could actually afford the vehicle that I wanted. As I live a few hours away from Grande Prairie, this purchase was mostly done over the phone. Dale made this process very easy and stress free. He made sure that I was walking away with exactly what I was looking for in a vehicle. Making my very first vehicle purchase an amazing experience. Dale is/was extremely friendly and easy to get along with. Dale along with G.P Chrysler were very welcoming, helping you feel comfortable and everyone had smiles on their faces, which is nice to see!!! I 100% would absolutely recommend people to go to Grande Prairie Chrysler and ask to see Dale. You will be taken care of extremely well! I know I will most certainly be back to see Dale in the future. I purchased a 2018 Mitsubishi Eclipse Cross, and absolutely love it. They can get you into more that just Chrysler, Dodge or Jeep. :D
Great crew, I highly recommend and would buy here again. I have bought a few new cars in my day and this experience was the best. I was having an issue with my truck and I only go to Kevin in service who is extremely competent, helpful and does not promise what he won't deliver. If he says an hour, it's an hour, if he says no idea he will do his best, that's exactly what he does. Dale is outstanding. He is not there to convince, corner or pressure you, he listens, takes a genuine interest, answers questions directly and honestly. Dale does this intuitively and genuinely. No slicked up shiny shoes or hair, no posturing or meaningless platitudes. He wants to help you get a vehicle you will be happy with and I'd probably follow him to another dealer because sales people like Dale are rare in my experience. Brent and Arnail were also part of my experience and both were unobtrusive, friendly and considerate of my situation. No wasting my time, no pressure, no coercion, just tic tac toe to the finish with friendly companionable service. Driving home in my new truck listening to Skynyrds Simple Man happy and relaxed was a rare treat. Usually I need a drink after buying a car, or a towel to get the slickster sales goo off me, none of that here!! Thank you GP Chrysler Dodge Jeep for a great experience!!!
I have bought (Paid all cash ) the Jeep compass 2011 North Edition from Grande Prairie Auto LP, Grande Prairie, Alberta on September 2014 (still have sales receipt).During the time of paperwork the Business Manager Name: PAUL GOLAMCO told me as optional to buy 5 years service contract so that if anything goes wrong i can have my JEEP get serviced within 5 years or 100,000 km .I paid $ 523 .95 and bought GOLD PLAN. Service Contract paper the one he gave me shows the date i bought and Plan description 5yr /100,000 Gold plan which is still valid .When I came to pick up the Jeep I found it was dirty from inside and My sales person Meaghan told me we don't clean the Jeep from inside and i had to take dirty Jeep back to John Dor Prairie, High Level. Next day i have noticed the wheel alignment issues and Jeep created grinding sound on wheels and whole jeep was vibrating. It was snowy day and i took days off from Job to drive 7 hours drive (Risking my life on road along with grinding and vibrating issue ) from John dor prairie to Grande prairie 7 hours drive to fix the issue. Even though their delivery check list signed by Repair sales consultant : Cordell shows everything is checked and Interior and exterior was cleaned but in reality interior was not cleaned and alignment created the issue very next day. So they fixed at Grande prairie dealership but it cost me gas, time and my unpaid days off from Job as a teacher. Last week when i went to Brampton, Ontario Chrysler dealership (first time to dealership )for the issue about my Jeep window and AC fix which is covered under the contract which is still valid as per the service agreement of 5 years from the date i bought in sep 2014 and under 100,000km but they told me it was bought by original buyer as extended warranty which was already started in 2012 when i was not even the owner of Jeep compass .I was shocked to hear that because The Business manager Paul Golamco told me the contract is valid from the date i bought the car. Then i called the Sales person Meaghan who sold me the car she said Paul will call me next day. The next day on 23 June 2018 Business Manager Paul Golamco called me when i mentioned that according to the contract my service is still valid and jeep repair should be covered then he did not listen me and rudely hanged up the phone . This was the first time i bought a JEEP and dealt with Chrysler and from the day i bought still i get frustration and unsatisfactory service. I had bought 2 others cars from other company in past i never had any issue and the dealer did what they promised in contract. The Grande prairie, Alberta dealer not only provided me poor service ,cost me time but also looted my $ 523.95 .Now i will not buy any product from Chrysler in my life and my other family members and friends will not buy too after they listened my story.
The service department at GP chrysler is the reason I buy dodge trucks. Tony kunz and Jenna are turned on and get it done!
Went for a oil change once, the service was good, would recommend
Awesome atmosphere, awesome experience!
I bought a truck from Ryan Sawchuck and had a great experience. He was friendly, knowledgeable, and flexible with times he could meet and arrange things. Over all it was really good experience and I would recommend him :)
I had a great experience once again. This is the 5th vehicle I have bought from Jordan Brausse and GP Chrysler. I wouldn't go anywhere else. Thanks Guys!!!
These guys will never get my business again. Warranty almost up and heated seat doesn't work. They would not fix it. I had a video showing that it wasn't kicking on, refused to view it. Said the tech could not find problem. The seat doesn't even heat up, and after 10 mins the light turns out and won't stay on. They had to replace some plastic from when they screwed up putting a ignition replacement in and didn't push the rubber around my shifter in place. Has a kink in it from when removed (or he tried forcing it in). Not to mention I had an appointment booked for a job that should have only been a couple hours and they took two days! This is my work Truck! I lost money from these guys!! Also had emailed about a part I was looking for (working out of service) and never got a reply. Emailed again, still no reply. Emailed Norlan chrysler and got a response 10 mins after they opened that morning. ADD: AND NOW MY IGNITION ISN'T DETECTING MY KEY FOB WHICH IS WHY THEY ORIGINALLY REPLACED THE DASH!!! I'M ASSUMING THEM PULLING THE IGNITION SCREWED IT UP!!! I highly recommend to everyone, and will definitely be steering my friends to stay away from this place. I've heard good things about Norlan Chrysler. They will get every bit of my business. You couldn't force me to spend another dime or time here!
SteveO is always helpful with any information I need. I will be buying my next truck here because of the no pressure atmosphere. Thanks for the help Steve.
This is a great dealership. It’s very clean and modern. The staff are very professional. They have great knowledge of their products and genuinely make you feel like a valued customer. The salesman we dealt with was Ryan Sawchuk and he went above my expectations in trying to find me what I wanted. I would and will go back to them again when I am looking for a new vehicle.
Staff were very helpful and easy to deal with. A+
I would like to Thank Dale and GP Chrysler for making my vehicle shopping that much easier. Friendly and great customer service all around. I would recommend anyone looking for a vehicle to go to Dale.
Their service department is not very friendly.
My previous service appoint at GP Chrysler was very disappointing. I've had work done here before when I had transmission issues on my 2017 Jeep wrangler, My vehicle would slip out of reverse due to a popular transmission defect, This issue took approximately 2 and a half months to fix due to not having all the proper parts when the vehicle was dissembled. I was as kind and polite as I could be, patiently awaiting my vehicle's return, I intended on making GP Chrysler my "go to garage", So After my transmission appointment I had a Out Of Province inspection preformed to get my vehicle switched to Alberta and ensure everything was in good condition. Approximately 1500km later I loose my front differential to a pinion seal leak, when i pulled over after hearing the binding and grinding noises I noticed it leaking and immediately got a friend of mine to drive me to a local auto parts store to purchase some oil to fill the diff and limp my vehicle to GP Chrysler. I made my appointment to have it inspected and this is where it went downhill.... I was charged 200$ for an inspection where the vehicle was put on the ramp and bairly looked at, not inspected, no drain plugs were removed, no diff covers removed to ensure what the issue was, and then promptly blamed for the issue. I was told that i smacked the front differential housing and that caused the differential to leak out. What the tech was seeing was a little overflow from where I refilled the diff in a effort to get it back to the shop. I know for certain that is not the case, I even offered to drive the vehicle around the block a few times and prove to them that it wasn't leaking from the area they assumed, which i was denied the opportunity of doing. I got in touch with the service manager(When i asked to speak to the manager they had took my vehicle without me knowing and put it back on the ramp to take out the drain plug and do what should have been done in the first place) who repeatedly tried to twist the truth and convince me that it was my fault when I know it wasn't, He told me that differentials take on dirt and water (even when functioning properly) if you use them in such conditions, he told me I need a much more vigorous maintenance schedule if i'm going to off-road (I just had a full inspection 1500km ago) In an effort to resolve the issue I contacted Chrysler Canada and had them take both sides of the story, The service manager told Chrysler that the differential was ran "bone dry"(which is not the case, I added 750ml into a deferential that should take 1.5l), He also told them that there was mud and water in my differential.( It couldn't possibly enter the housing through the area they specified, as there is no leak), and that all damages were caused by me. To ensure I was not mistaken myself I brought my Jeep to another mechanic who told me it was impossible that any of the minor dings in my differential could cause the leak and that if it did all the oil would of drained out. I was given a quote of 3000$ to rebuild my front axle (the quote includes a steering stabilizer that I did damage) to rebuild something that the wasn't functioning properly in the first place. Seals are covered under a manufactures warranty and considering i just had a inspection done I cant see why they can deny me this service, I did my part to ensure my vehicle was up to standards and it frustrates me to be treated this way. I'm Afraid i cannot recommend this dealership to anyone when there is this much trouble in getting something done, and done right.
Will Higgins and his team went above and beyond my expectations when I went in to Grande Prairie Chrysler. His great attitude and product knowledge was top notch and I will definitely be doing more business with him. Thanks again Will!
Right from the start Mike did everything he could to make my truck buying experience perfect. He helped me find exactly what I was looking for and more. The experience was relaxed and comfortable the whole time and Mike was extremely accommodating - even coming in on his day off to make sure my running boards arrived and were being installed so I could pick up when I was done work. Will def. be recommending Mike to anyone looking to buy a new vehicle. Ashley Cote
I was very impressed with the quality of customer service I received. Don was very friendly and explained everything that was done to my car very throughly. That's what a trip to a dealership should be.
Walked into GP Chrysler with a number in mind. Will Higgins the sales person and the rest of the staff met those figures and were a pleasure to deal with.
Laine was very helpful and not pushy. Enjoyed my experience and was overall a very painless and easy going.
great people and service
Took my dad for a complete ride. Hidden fees and all. Now he's stuck. Incredibly untrustworthy dealership.
Waste of my time. They obviously do not communicate between each other as I was asked to come in so I could basically say the same thing to a different person face to face instead of over the phone as I had already done with someone else.
While the sales associates are friendly and courteous, the service department leaves alot to be desired. If you purchase a vehicle here you better have a spare as even the most basic of repairs take days if not weeks. Constant upselling, zero accountability, and even less customer appreciation. Purchased a 2015 power wagon and it has been in their shop for over 4 weeks in the last 18 months, only 140,000 kms on the truck.
Went and looked at a car, test drove it, then tried to buy it and they said it was sold to someone else. I dont have time to play their games
Will and the team at Grande Prairie Chrysler were great to deal with from the moment I walked in the door. Professional, courteous, and eager to please. Dealt with Will, Brent, and Paul, thanks to all for making my experience such a pleasure
Ever since I bought my new pickup in 2008 I’ve been a customer of GP Chrysler and continue to use them through my business. Service is usually pretty good and I really like dealing with Tony in the service department. He always goes above and beyond to get us taken care of. The only thing negative I have to say is the pricing on new vehicles. Often when buying new pickups they aren’t the cheapest but they always have matched competitor pricing for me, but it usually takes the footwork of multiple quotes before getting this deal even though we’ve purchased multiple units from them.
They were great talked to Raymond they did all they could for me.
Great experience. Salesman was awesome to deal with. Ryan Sawchuk made it a easy experience and hassle free sale. Recommended my friends and family.
Awesome dealership, great deals on cars and trucks, no hidden fees always transparent with their deals and excellent customer service
Thanks to my friendly brother Keffery Johnson we are happy coming into Grande Prairie Chrysler. This was my third truck with the dealership I wouldn’t go anywhere else. I recommend everybody in my band and community. Grande Prairie Chrysler see you on my next service appointment.
Complete garbage dealership. Waste of time. They call you in saying they'll take your trade and then tell you we won't unless you buy a new car.
Ryan Sawchuk was great to deal with! He made the buying process very easy. Through our conversations, he knew which features were important to me and found a vehicle that fit the bill. I love my new ride! Thanks so much!
This is our 2nd new vehicle we have purchased from Ryan Sawchuk. We use to live in Red Deer and we have found that GP Chrysler is the best place to shop. The salesman is friendly and knows his stuff, the finance dept gets the job done and doesn't mind a thousand questions. All service work has been excellent as well on previous purchases. This dealership is a one and done. We recommend them to everyone we know.
I came into GP Chrysler to look at trading in my pickup, and downgrade into a smaller vehicle. I personally requested Ryan Sawchuk, a below average softball player but a way above average salesman. Ryan helped me get into the Jeep I wanted while keeping my payments where I needed them. I was in my new Jeep within 2 days of purchasing. My financing went very smooth as Alli Hindman was very educated and informative when explaining the terms of my loan. Overall I had a great experience and would definitely go back to buy another vehicle. I am also very happy to know if the ball career doesn't pan out Ryan has a long future in sales!!
Tony Kunz was helpful and very polite. Wouldn't have bought a dodge if it wasn't for him! Keep up the good work; life time customer here for sure!
I traveled from Prince George BC, to purchase a new jeep grand cherokee I saved almost 15,000 in total traveling here. I was given my requested amount on my trade and a great deal on my new jeep. They had everything done and ready for me when I got there, I was in the dealership for maybe 15 minutes. Paul G. In finance was superb to deal with and my salesman Jordan was to the point offered me the best deal first. I was so impressed will deffinently deal with them again.
Will went over and beyond what he had to today. He even stayed past open hours. Great job! We owe you one! ☺️
My daughter needed a new jeep wrangler and as her Dad and living in Kelowna I helped her by dealing on the phone with Grande Prairie Dodge, well all I can say is they are honest a pleasure to do business with and we got a great deal.Hats off to all of you at Grande Prairie Dodge!
Steve helped me get into my new Ram, and got me a fair deal. Love my new truck!
Hands down worst experience ever. I will never buy a vehicle there again. After attempt contact with general manager Troy.... no response.
When I get my certified vehicle the wiper was damaged after a couple of days engine light was turned on.I book an appointment and when asked for a diagnose they charged for both engine light diagnose and wiper blade replacement.when I go and find their manager he change the bill to wiper replacement only.Just 20km the wiper will damaged by itself and the engine problem starts.Be careful about these guys.
I have bought 3 vehicles from here from Ryan Sawchuck, He has went above and beyond what he has had to do for all three sales, Recommend him and this dealer to anyone looking for a new ride.
Stephen O'dell was my go to guy. This guy is the most down to earth guy and treats his Customers like his own family. He listened to what i wanted and found me the perfect little car and did not try and push for something i would have been quite unhappy with and not within my budget. He very down to earth and caring. I would give Stephen 5++++ Star review will definitely go back there to buy a vehicle again from him and will be sending ALL MY FRIENDS AND FAMILY TO HIM. If you want great service this is your guy he will do his absolute best to make to you are happy and if not he will definitely try his best to make sure you are happy leaving the dealership. He is also very knowledgeable on his products. GREAT JOB Steve.
Tried to rip me off . Never go there ...
Dale, Mike and Will were absolutely friendly and went out of their way to get us the best deal they could. They were more than accommodating to us - giving us plenty of options and presented them so we could understand what we were seeing. The entire team made an effort to be sure we were looked after and that we got to go home with a truck that day! This is our second vehicle from their team and we look forward to a time we can do it again. Thanks!
Words cannot express how happy I am :) My husband and I went to GP Chrysler last sat to look at trading in our 2008 jeep wrangler because I was tired of the standard. My knee is not good and pushing the clutch all the time was getting difficult. We met Thomas (helped that my step father recommended him). We told him we weren't fussy but wanted a SUV. He recommended the Journey. Went for a test drive and fell in love as soon as I got behind the wheel. He made the whole application process easy and was just a great guy to talk with. Funny as hell. Love a great sense of humour and definitely made us feel at ease. Tim from finance was amazing and got us a great deal. Both of these great men definitely made buying our first brand new vehicle stress free. Couldn't ask for better service. I would recommend GP Chrysler to anyone looking for a new or used vehicle. Ask for Thomas he will put you in the right vehicle the first time. Thank you guys. We will b back!!!THATS FOR SURE!! :)
Would like to say thank you so much to ray parsons and management at gp chrysler for all your great service and hard work on my new purchase !!!????????????????????????
Had the pleasure to go in and have a sales experience with Michael Murphy well I tell you this guy deserves ever sale !! Heck if his boss sees this This Iam Telling you promote him or better yet give him a raise!! He helped me every question and didn't let anything get to him he took me on a many Many test drives before I settled on a brand new 2016 Durango this thing is what me And Michael call bad ass!! I have no complaint the experience was great!! All the way from Sales to finance !!
Couldn't be happier with the customer service I have received from Steve O and the team at GP Chrysler. I was impressed on how well I was treated, and not taken advantage of or lied to. They went above and beyond to get me the price I wanted and the vehicle I loved. Thank you Steve O for not being the "Typical Sales Person".
Dale Scotton is amazing to work with. He followed up with my a year after originally dealing with me to see if anything had changed. I would 100% recommend working with him for your next vehicle purchase.
Ryan Sawchuk is an awesome salesman. Always finds exactly what I ask for and doesn't try to hide anything from me. I just picked up a used Grande Cherokee, he got me exactly what I asked for with no hassle. Very happy with the experience.
Love the service people were great from out of town and they got me in right away to look at my truck before I headed a long trip home they fixed my truck got me in right away found problems fixed it for me I think there service department is great especially Kevin don't know his last name but he was great
Had my truck booked in for a passenger airbag recall. When i had picked it up there was part of the dash not properly installed and did not have any A/C or Mirror defrost and couldn't control the direction of airflow in my truck. Brought the truck back inside for them to properly install dash and then I proceeded to ask them what they all had touched in order for the A/C and such to not be working. Mechanics told me they touched nothing that would have messed with any of those controls and that they do not have to pull the center part of the dash in order to access the passenger airbag and that I would have to pay for them to look into the issue even though it all worked when I dropped the truck off. Not wanting to pay for a diagnosis I had left to do my own. I took apart my own dash to see what could be wrong to find out that they didn't put plug one of the wires into my A/C and heating controls. I then called the dealership back and asked the mechanic once again if they take apart the center of the dash to get access the passenger side. The mechanic proceeded to tell me that they do not have to in order to get access to the passenger airbag. I knew that was lie because i was staring at the screws hidden behind the center of the dash that need to be removed to take out the passenger side of the dash. So not only did I get my truck back with issues but I also had the mechanic lie to my face and over the phone and not own up to their mistake. Will never be taking my truck back to a dodge dealership again.
Amazing experience buying a vehicle from Dale Scotton at GP Chrysler. Had contacted the dealership on a Tuesday to see what they had in stock for Jeeps, was told they had 5. As I’m 2hrs away from GP, Dale FaceTimed us so we could see what they had on the lot and what they looked like inside. We were able to pick the perfect Jeep for the wife with all the features we required to meet our needs. Signed papers that Friday, and picked it up that evening. We are now the proud owner of a 2018 Grande Cherokee limited. Highly recommend this vehicle and Sales team.
Professional, personable, helpful, my dealer of choice. We have purchased multiple vehicles from GP Chrysler and they have always been true to their word. In a dealership world they are a rare and valuable gem!
I’m mother of two children and expecting another live 2 hours away Gp Chrysler made it 5 Star. They got me approved over the phone and internet. Drove two hours and one hour later me and the family driving in our new 2017 Ram 1500 Sport. From Sales to Finance, Part and Service made it sure pain free and easy. Thanks for the experience Keffery Johnson I know where I’m going for my next vehicle.
service The grand prairie Chyrsler team made me feel comfortable and helped me get the best possible deal. They found what I was looking for. Thankyou!
Ryan Sawchuck made buying my first truck then my second, after an accident, stress free, happy and just a really great experience! The service department always goes above and beyond my expectations! Go see Ryan for all your vehicle needs!
Outstanding customer service! Jordan and his team went above and beyond to make sure I got the vehicle that best suited my needs and the best interest rate! I love my new dodge and would definitely recommend family and friends to him!
Dale Scotton was our sales guy. He was very efficient and laid back when we stopped in the other day. He was sure to ask what our price range and vehicle preferences were and was able to pull a list of what inventory he had availble in the requested range. He was super helpful and not at all pushy with anything. He listened to what we needed/liked and went off of that. We visited quite a few dealerships within GP that day and felt like this was, by far, the best one. From the Manager and Finance Manager to the Owner and Sales Associates, everyone seemed to take pleasure in their jobs and were happy to help. I would highly recommend this location and would definitely recommend working witg Dale Scotton. Fantastic group of people.
My husband and I were very pleased with the service we received from the Salesperson Mike Murphy. He was professional and friendly not only during the buying process but also after the sale when my truck needed a check up. And he got me in right away to have it checked over. Thanks again and I will recommend you to anyone looking for a new vehicle.
Was doing research while looking into a new 1/2 ton pickup. Spoke to Ryan Sawchuk at grande prairie Chrysler about vehicles that may suit my needs. Ryan was welcoming and very knowledgable about the vehicles and answered any questions I had outright with out any gimmicky responses. If I would of ended up purchasing a dodge it would have been from grande prairie Chrysler.
We recently bought our 2nd new vehicle with Ryan ! Ryan Sawchuck was great he didn't rush or push us let us weight our options and got us the best deal! He went above and beyond! Brad was great in finance he explained everything quickly and efficiently and has us on ur way as fast as possible!
I had a great experience loved all the hard work Steve put in to finding me a vehicle I loved! Also for Brittany for helping me in finance she was also awesome to deal with. They both thoroughly explained everything to me so I understood what I was getting into! I love my vehicle thank you guys very much! I appreciate more then you know! :)
Great job done by Dustin Gage (Sales and Leasing) in helping me decide on my new ride.Very patient,friendly and knowledgeable individual.A big thanks to Ryan Chapman (Finance Manager) for working out the figures. Thanks Guys.
Super slow service, 2 hrs for just an oil change and my dad has been waiting for over 4hrs for a quick service. Not recommended. The service staff is good though
Technicians are knowledgeable
excellent service, very friendly, Dave is awesome!
Always a great experience at GP Chrysler.... both sales and service
I can't say enough about how much I enjoy this dealership! The sales staff are very personable and knowledgeable, not to mention the customer service is fantastic at the service department. They handle everything to the best of their ability and get things done efficiently. I would highly recommend purchasing from here, even just for the service department!
The service center at this dealership is absolutely abysmal. It would seem that their mechanics just got out of pre school not knowing a damn thing about car/truck repairs or customer service. I've been to their location a number of times and each time I had more problems then before I brought it in! Not to mention damages to my car. They did not compensate me for any of the damages they caused and when speaking with them about it they seemed not to care one bit. I did however send a letter to the Better Business Bureau and hopefully they will change there attitude towards there customers and hire some trained professionals! 0/5 STARS
Ryan is the best person to deal with at GP Chrysler! His service is so personable. Not only is he a professional and intelligent salesman, but he makes everyone feel comfortable and confident when dealing with him. He is the model of what every saleman should strive to be. He’s incredibly patient and has the best sense of humour! I’d recommend anyone to him!
wont be buying anything from this dealer. bought a 2018 jeep grand cherokee 3 years ago. Made an appointment a few days ago to look at a suv to upgrade to a bigger vehicle. They said it was still available, Sent a confirmation to me at 11am to confirm the appointment for 1230. Loaded up the 2 kids and drove 30mins to town to look at the vehicle that my wife was excited to buy, Just to find out they sold it the night before and dont have any others like it. Makes a person angry just to waste their time, would've been nice just to tell us the vehicle was sold before came we to town. Once my oil change plan runs out wont ever be back here.
Great place and knowledge staff. Ryan Sawchuk was very helpful
Very good outcome to a bad problem, they took very good care of us and the prices were fair even more then fair.
Went in to Grande Prairie Chrysler and was dealing with Will Higgins. From the moment I walked in he made me feel welcome and comfortable. I got a fair price for my trade and a great price on my new truck. Will definitely be recommending him to everyone I know!
Dealership seems to be based around bleeding every last dollar out of the oilfield workers around here. I was truck shopping and knew what I wanted. They didn't have what I wanted but tried to sit me down with high pressure sales tactics to buy something they had on the lot I didn't want. I got up and apologized for "wasting their time". I left my number incase they could source the vehicle I wanted. Continued to get odd text messages from their sales lady every few weeks for a couple months afterward. Stuff like "Hey it's a nice sunny day out! Hope you're having a great weekend. Call me if you're looking for a new vehicle to enjoy the summer in!" Was forced to take a vehicle there a few weeks back under an insurance claim. They stuck me for $470 to change a battery, and I brought my own battery! 15 minutes of labour to swap a battery and 15 minutes to check an engine code and clear it. I'm in the wrong business.
Where to Begin? Brent and Keston.... ❤ Thankyou for All that you do.. your customer servie and time is 100% appreciated... The trust I have in you guys is more trust Ive had in any dealership.. I may come across gruff but $10 to me is $10 and like you guys I work hard for everything so please know to come pick up my vehichle to not only have air conditioning but see that bill.. my heart was beyond grateful and happy. Thankyou... Have A great Day and keep being the awesome people you are...
Will never deal at this dealer again.purchased a used 2017 longhorn 3500.inspection sheet checked all boxes .day after possession heated seats not working.contacted salesman Tem.said bring in.told me anything wrong is YOUR PROBLEM.went to service twice second time finally did proper check on seats.discovered elements are burning out.again YUR PROBL Called dealer.spoke to sales BRUSHED OFF AGAIN
Awesome service
James worked hard to get the best vehicle at the best price for me. I appreciated his commitment as well as the finance department in making my purchase an easy non-stressful experience. Highly recommended!
We recently purchased two new vehicles from Brett Sharp. He is a very knowledgeable, accomadating and patient. I would recommend Brett to anyone if you want a great experience buying a vehicle. We walked away very happy and will use him in the future.
We always have exceptional service, and our services are always done right.
I bought my last truck from Steve and the experience was amazing. I highly recommend him and this dealership.
Good place have oil change nice staffs
Steve Bradford was really good , customer service at its finest
We were reviewing Mid Size SUV's, Craig Berg was very informative and personally drives the JEEP Cherokee . I believe this helps when looking for such a vehicle, as his knowledge is spot on and can add his take on the vehicles performance without reading from a pamphlet. I would definitely send friends, and family to deal directly with Craig Berg.
Thank you to Dale Scotton. He found me the perfect truck. I wasn’t really sure what I wanted. He listened to my ramblings of my likes and dislikes, then after a bit showed me my future truck. I’m very happy over all and will be visiting him again. Thanks again Dale.
We have had issue but for the most part they fixed it all up.. I recently had an ac problem they took care of for me thankfully
Mike Murphy was great. This is the 3rd vehicle Mike has sold me personally. Always ready with a smile.
I found the experience at grand prarie chrysler so welcoming and professional. I had a certain idea of what I wanted in the jeep and they were able to find one and bring it in and make the experience so easy and painless considering I was coming in from out of town. The salesmen there are great and will go above and beyond. I dealt with Jordon and Tem.
After having a bad experience at Norlan Chrysler with their parts and service department, I came to Grande Prairie Chrysler. The staff in the parts and service department were helpful and courteous. They were knowledgeable and answered all my questions. They were amazing!
Always have great service here.
I purchased a Nissan Juke from this dealership with the help of Jordan. Excellent service and great atmosphere. Very pleased with the whole experience!! Thank you GP Chrysler:)
Had the best experience buying a vehicle from Jordan Brausse and Gp Chrysler. They even delivered it all the way to Winnipeg Manitoba. I would recommend going to see Jordan if you want the best deal
I have purchased a 2013 jeep Wrangler last year I have a leaking power steering line, Chantal of Grand Prairie Chrysler AB, said that I will have to take my 2013 jeep to High Level AB to be fixed at my cost (travel/lodging) and for me to contact Garth of High Level Chrysler. I contacted Garth of High Level Chrysler and I said that the existing power steering line is poor quality not made for cold Northern Canada Weather and he agreed. I asked if replaced under warranty would it be the same factory line and he said yes I said it will probably fail again next winter and he said yes it probably will. This is your quality follow up to your customers. I will at my earliest opportunity trade off the jeep for a GM product and never buy a Chrysler again. At least GM looks after their customers and I have had many vehicles and will buy many more Ford, GM
They like to weasel extra dollars in prior to signing. Read what you're signing!
Used to service my truck here when I first moved to GP but had a few unfavourable service experiences. The last experience pushed me over the edge - my truck was supposed to be in for a day but ended up being there 5 and I needed it to go on a bought and paid for vacation but the lady I was dealing with could've cared less and basically told me it's not ready and not sure when it will be. I get things go wrong and sometimes have to wait for parts but you can't be short with someone in those situations, a thorough explanation is required in my opinion. I had enough and decided to come into the dealership after the last phone conversation during which she assured me my truck was being worked on as we spoke however the truck was in the parking lot covered in snow! It was then I realized she could honestly care less. I switched to Nor-Lan and it's been a much better experience.
I recently traded in my used Santa Fe on a brand new Jeep Wrangler - Sahara 4 Door in HYPER GREEN!! All I can say is Thank you to Steve O'Dell and the team at GP Chrysler for getting me into me dream jeep so quickly and painlessly!! Steve was 100000% helpful, I told him exactly what I wanted and *POOF* a day later took me to look at 5 of exactly what I wanted in 4 different colours... but the one that stood out the most (quite literally) was the Hyper Green JKU. It took all of about 15 minutes to complete paperwork with Nikki and just like that I drove off the lot in a brand new Jeep! Thanks a million!!!!
Thank you to the staff, especially Ryan Sawchuck, at GP Chrysler for your outstanding customer service! You humoured me for almost 7 hours while I took the time to find the car that was right for me. Still love the car!
This place is a scam. Every time I go in to get something fixed I get it back with an electrical problem. Hate this place. Will never go here or recommend to anyone ever again.
What great customer service! Was helped out by Will Higgins while in the dealership. He knew his stuff and had a great attitude which made things really easy! I will definitely be going back and sending my friends and family there!
Earlier today I had an appointment to get my wife's vehicle serviced. I had been getting calls by the dealership for months trying to get me to come in to service both my vehicle and the wife's vehicle. Then this week when they called I finally had time to take one of the vehicles it for a recall and a general service. When i asked the person who i booked the appointment with if I should drop it off or stay with it, she seemed to discourage me simply dropping it off. Then when I dropped it off this morning the service clerk who took my vehicle gave me no indication of how long it would take but casually mentioned that they had s shuttle service. I has told him that there was no point for me to leave just to come back soon after getting home. The service department was empty and I knew that the service normally didn't take long. I waited 3 hr waiting for my vehicle while the whole service bay was empty. After 3 hours I was finally advised that I was looking at another 2 to 3 hours. At no point did anyone have the decency to to tell me how long it would take while I waited in a small lobby with a few others that came and left while I waited. This is not the first time I have had a vehicle take 5 to 6 hours longer to get done than expected when I dropped it off. I had believed it was because they were busy. But after watching how dead it was their for 3 hours I now strongly believe it was due to their horrible planning. Clearly they are booking appointment when in fact they don't have anyone available to work on the vehicle until a later time. Otherwise there should be no reason for the delay and that when i went to grab something in my vehicle there was no one in the shop working on any of the 5 or so vehicles there. With social distancing being so important due the current outbreak I was shocked that not only was their service horrible and that no one made any attempt to advise me of how long they expected it to take, I was stuck it a very public space expecting to be done any minute when i should had been at home minimising any contact with others. If they truly cares about having good service especially during a crisis such as the one we are in they would have taken better steps and keeping people informed and not all grouped up waiting in a confined space as they waited for what should be a quick service..
I had the pleasure of working with Dale At GP Chrysler last week. I had a list of things that I wanted in a vehicle and a price range that I wanted to stick to. He ended up finding me the perfect Jeep that had everything I wanted and MORE within my budget. Everything went so smoothly and quickly. He FAR exceeded my expectations and I couldn’t be happier with this experience!
Great talk with Alicia. Friendly and prompt.
Excellent service department! Full explanation of repairs and all questions answered. Friendly shuttles that will take you multiple places if your car us being repaired.
If you want the best deal and best customer service, you have to go see Will at Grande Prairie Chrysler. He really know his stuff!
Just went into GP Chrysler today for an inspection on my Jeep, we ran into a small issue that was inconvenient for me as well as the staff. By funny coincidence it got resolved perfectly, however what's actually important as they had control of it is that the staff did everything in their power to help even right as they were closing. Big shout out to Kestyn, Will, and the lady at the desk who's name I didn't catch!
Decent
Half star. Worst service ive ever seen. 1 hour turned in 6 hours. And still waiting
Terrible service! Service managers where unorganized and had no idea about trucks. They had my truck for over a week and didn’t even fix the front end issues I took it in for. Didn’t do a re learn on my transmission after fixing the rear engine seal on warranty and basically wrecked my brand new aftermarket transmission. Would not recommend taking anything to them for work.
No issues with this place, Akeem Taylor and his team gave me excellent customer service on a new RAM 1500. They saved me about $10,000 dollars from going to Edmonton and Sherwood Park by giving me top dollar on my trade in. I’m very happy with my purchase, they weren’t pushy and they waited until I found the right truck. If your looking for a truck, don’t hesitate to shop here. Thanks a million guys. These negative reviews don’t always mean they are true, if you're realistic about the purchase and don’t have any flaws in your credit or trade in, you will do just fine.
GP Chrysler worked to get me financing and into an affordable and reliable vehicle all in the same day - no waiting, no surprises. I was delivered to work while they worked on getting an approval for me. My sales rep, Ryan Sawchuk, stayed late, missing his baseball game, to ensure I walked out with a car that day. Ryan really made the entire experience easy and stress-free. I would recommend him, specifically, to anyone looking for a vehicle as he really went above and beyond and is an incredibly personable individual. At no time did I ever feel that I was just a sale or that commission was more important than finding me a vehicle that would be appropriate for my budget and my family. I would recommend anyone to see Ryan if they are in need of a new vehicle. He was 100% honest and upfront. I even waited a few weeks before writing this review just to ensure the vehicle wasn't a lemon - it's fantastic, running wonderfully and handles great. This morning I received a thank you card from Ryan as well - very nice touch!
I recently took my Jeep in for reasons of over heating. They ran diagnostics and determined that the power supply to the cooling fan had failed and that it needed a new cooling fan ($1600). In addition they determined my power steering pump was failing as there was steering fluid around it ($2000). In addition to those they also said all my transfer case and diff oils needed to be changed ($1000). I picked it up and paid the $283.00 diagnostic fee and took it to Auto Trac Mechanics and they looked at it. They determined that 2 wires in the fan connection had actually just shook loose, so they reconnected them and sealed them and the vehicle no longer over heats (saved me $1600). They then looked at the power steering and determined there was slight swelling on a cap with minor traces of steering fluid due to expansion, but that everything was working 100% and all levels were good (saved me $2000). Lastly they checked the transfer case oils and diff levels and the quality of the oil was perfect (saved me another $1000) My bill went from $4600 to $130 and there were actually no serious problems with my vehicle. This dealership does not try to fix the problem with your wallet in mind, they jump to the worst case scenario and charge you as much as they can.
Only went there for one thing, a simple tire change. Couldn't even get that right, broke a stud in my spacer and is making me pay for it. Didn't get anything returned to me but a bill for the tire change and negative spacers.
Sheldon made my choice very easy. As a single parent, he helped me find the most awesome fit for us. I was worried about financing and Paul made it just as easy as Sheldon. The teamwork was great and the service above the rest! We live out of town and they are even providing a shuttle to pick us up to get our new Caravan! Wow how awesome is that. Thank you please keep up the pleasant service!
Factory ordered a truck from Will Higgins and the overall experience so far has been great. Not your typical pushy sale rep. Very happy so far. Star rating will increase or decrease depending on how the delivery goes when the truck arrives. Hopefully it's not like the typical dealership hiding a bunch of fees at signing time and not keeping there word on previous deals made. I look forward to a positive experience.
Awesome for oil changes
This is the 4th vehicle I have purchased from Grande Prairie Chrysler and the second from Mike Murphy. Mike has always been very patient and knowledgeable, he makes the car purchasing experience fun and exciting. Brad made the entire finance process easy and fast and Brett was extremely fair with my trade in. This is a fantastic and fair dealership that always provides top notch customer service.
I had the pleasure of buying a new SUV from Donny Clarkson . He was very knowledgeable and went above and beyond. It was refreshing going into a dealership and not feeling pressured. 100% recommend Donny to anyone looking to get into a new vehicle.
I had an awesome experience with my dealer Mike Murphy. The SUV I wanted was not available in Grande Prairie so he went out of his way to find it and have it brought to me. I am a very stubborn woman and I am hard to please so this was very refreshing. All the staff members were super friendly and polite. In my eyes this dealership is amazing !!
Terrible service, I will never be taking any of my vehicles there for service again. Absolutely piss poor service. Saying my TPS was missing after never having my rubber taken off my rims. I had better service at an actual zoo.
Went to Grande Prairie Chrysler to just look. Got out of my vehicle to look at some trucks, Will walked out to see if I needed any help or had any questions. We went inside and did a trade evaluation, and priced out a new truck. Will took his time, and was very patient with us. We will definitely go see Will and the team at Grande Prairie Chrysler again!!
This is the second Dodge Ram 1500 I have purchased from GP Chrysler and that is because of Jordan and how he makes vehicle purchases simple an easy. I highly recommend GP Chrysler and highly recommend speaking with Jordan
Awesome customer service, fast approval. Donovan Gaudet kept me informed through the whole buying process and didn't try to push anything I didn't want. He was able to get me into the vehicle I wanted for a price I could afford. 100% recommended Donovan
My to go too when it comes to my Car...Great dealer -great service Satisfied Client here
My partner and I purchased a vehicle from Jordan Brausse. He was friendly, knowledgeable and honest. He made our inter provincial transaction super easy. He continued to be helpful even after the purchase. We recommend him to everyone we know that is looking to buy a vehicle
I purchased a used 2015 Kia Sorento from Dale with the assistance of Brett the manager and Paul the finance guy. Dale listened to what I wanted, respected my time and ensured that all my questions were answered; if he was only 90% sure of how to answer my question, he always knew exactly where to find the information to my MANY inquires. When I was focused on cleanliness, he got my new ride detailed TWICE inside and out to ensure it was up to my standards. His attention to detail and respectfulness of my time made my first financing experience something to boast about. Management wasn't trying to push me into something new to increase the sale and Paul the finance guy was hilarious, informative and a quick worker. Awesome team at the GP Chrysler Dodge Jeep and Ram store.
Had the best day at GP Dodge buying my 2nd Jeep! Brett found me the exact Jeep I wanted, made me feel right at home at the dealership and went above and beyond to give me what I was asking. Would gladly recommend this guy to anyone! :)
Tony Kunz has always gone above and beyond, whether its been at the end of his day as he was walking out of the shop or helping me trouble shoot something wrong with my truck over the phone!
Andrew with sales and Renne with financing we’re fantastic. Full stars experience
Ryan (Chewy) Sawchuk is the best sales guy around! he isn't a car sales guy he is a man that sells vehicles to fit the needs of his clients. He is honest and will go to bat for all possibilities to get you driving the vehicle you can afford and enjoy! I love my 2017 Ram and wouldn't have it if he didn't help me out!
Fantastic to dealer!!! I dealt with Dale Scotton, he was truly helpful in every aspect. Within minutes of me walking in the door he had all my questions answered. And not 15 minutes later we were in the first truck i test drove. Even though this would not be the truck I went home in he was very patient with me as I pondered and wondered about options, and did not lose interest when I left with uncertainty . Later that day I called him and set up another visit for the following morning. Again it was not long and we were on the road in the truck that would eventually be taking me home. He made the entire process honestly painless. Thanks Dale!!
Great customer service and professional staff
The help I got buying my first car was incredible! Ryan Sawchuck really went above and beyond to make sure I had a good experience :) also a big shout out to Nikki in the finance department for making sure I could afford to be cruising around in my sweet new Avenger!
GP Chrysler has been the worst dealer for service in have ever dealt with. Ever. It takes both time and effort to write a hate review so this should say something. To start they do not log anything when you call in. I call to initially book and verify the day before so they can be ready. So when a guy shows up it should be here you go let me know how it goes. No. There is no record of what needs to be done and has to be re-entered. Next they don't fix anything. So when you leave it with them they should have everything fixed. No. They don't really do anything when you give it to them. I had a leak in my air ride system and didn't know I had a on board compressor that just wasn't hooked up I didn't know about. Good thing I found it myself after they told me there was nothing wrong with a major leak in the control toggles. I finally trouble shoot the leak and they tell me I need a new head unit $400. 5 minutes of actually doing it myself and it's fixed for free. My truck went in twice for the same check engine light and they tell me to keep an eye on it. Yes I have time to keep taking time off work and renting vehicles on my own dollar even though I have a rental aspect to my extended gold plus warranty. Good thing I brought it to a capable dealer , Nor lands who tells me the issue is from a failed attempt by GP Chrysler to service my spark plugs which requires two new injectors from the debacle. GP Chrysler apparently could not be troubled call me or Nor lands back to address the issue. Thank you Nor lands for fixing it. PS: With the check engine light above not only did GP Chrysler not fix the issue but charged me $180 to wash around the transmission to get more cash out of me. Last and not least they do not care for your personal belongings. Case in point I have a booster. The booster cable is professionally run to the center console. When they did service they crushed the antenna cord which was able to be proven to be GP Chrysler. I emailed the service manager who has yet to acknowledge this. I am irritated with the quality of service I have received from GP Chrysler and caution anyone who may need repairs to their vehicle. My experience is from multiple interactions so the argument of an isolated experience has long passed.
Called me in for recalls. Turns out my a/c is still under warranty too going to fix that for me.
Nothing but good things to say about the GP auto group, we just purchased a brand new Dodge Journey and completely fell in love with it. We didn't get a chance to come in and choose a vehicle ourselves, but Brett Sharp did a great job picking out the vehicle and did the whole deal over the phone until it came to signing papers, he has gone above and beyond to make sure we are happy with our new purchase. I recommend anyone looking to purchase a new or used vehicle to go see Brett, you definitely will not be disappointed.
I previously had a bad experience purchasing a vehicle in GP. Upon hearing of this experience Trevor Lysek and Brett Lauder made it their mission to see to it that mistakes were corrected and that I was taken care of. We traded in our 2009 Toyota Venza for a 2016 Hyundai Santa Fe Sport. I couldn't be happier with the way we were treated, the value we were given for our trade in and the great deal we got on our Santa Fe. I highly recommend these guys to anyone looking to buy a new or used vehicle.
Awesome customer service . Went above and beyond to be helpful to get us into the vehicle we wanted and that fit our budget. Very knowledgeable. If looking for vehicle stop in and talk with Craig Berg. He will help you find your next vehicle . Hands down the best place to go and best sales person to deal with. Thank you again for all your help. We love our new vehicle!!!
Great experience everytime i go for an oil change! Very informative! Thx Rob and Nick very excellent service!
I just traded in my Ram truck and got myself into a Jeep Cherokee Trailhawk Elite, I have been dealing with GP Chrysler for many years and I can not say enough wonderful things about my experiences. With this trade in particular, I was looking for a change and wanted to get out of a truck and into something different, Ryan Sawchuk took the time help me make an informed decision, ensuring I ended up in something I really wanted, from walking through snow in the blistering wind to pull those I wanted to try to pulling out specifics for me to compare. The whole experience was great, from the test drives, to the dealing with Alli Hindman finance department, to picking up my new ride. Ryan and Alli were helpful, cheerful and made the whole experience smooth and easy. I will definitely be back to this dealership and plan to deal with both Ryan and Alli. They truly made this change enjoyable!
Their service centre Quick lube bay does not live up to the name. It is the slowest in town by far. It takes about 10 mins tops to change the oil and filter and fill up whatever fluids needed but these people here can't seem to do it in less than 30 minutes. It's embarrassing for them.
We love it. Everyone should by ONLY from Steve O'Dell. He rocks!!!
Had a great experience buying a truck from this dealership. Mike the salesperson was great to work with. Listened to my needs and was very honest when dealing with what i wanted. Kudos to Mike and the team for helping with my situation. I recommend Mike to anyone in a tough credit situation. Thanks again.
On our way out camping today, tire pressure low! Went to have it topped up! Franklin saw we had a nail and recommended to get it fixed! Rob had no problem helping us out! In and out in less than 15 minutes! Thank you all so much!????
Bought my truck their. Great Sales team!!
Great Dealership! We had the most amazing customer service dealing with Kevin our service advisor and Brent the service manager. Our truck was in the dealership for just over 1 month with parts on backorder due to covid. The 2 gentlemen at this dealership made it super accommodating for us in helping us out with a rental vehicle and having our truck driven back to us in Edmonton. Highly recommend this dealer as their service department has been outstanding in customer service.
These guys are pretry good
Bought a couple of vehicles from Ryan Sawchuck was a great experience wouldn't hesitate to recommend him to others. Thanks Ryan the wife loves her Grande Cherokee!
I felt like i was among friends the entire time ,everyone from my salesman Steve Bradford to the sales manager and paul in the business office made buying my new truck a very pleasant experience !
Bought a new truck here last year and have used their quick lube service a couple of times with no issues. Have always been happy with GP Chrysler. So I went for an oil change today only to find that all of the vehicles in line were being driven by service techs, not one customer in sight! When I inquired I was told that “sometimes the customers leave us the keys and go to the waiting room.” The waiting room was empty! I waited for an hour and a half because they were cycling their customer repair and service bookings through the quick lube bay. Why have a quick lube bay if you’re going to tie it up with regular service bookings for people leaving their vehicles all day?? Maybe that’s why there were no other “quick lube customers” while I was there! Lol Don’t think I’ll be back if that’s the new system they have.
Stuart Rude was amazing to deal with. The whole deal was straight to the point, and honest! There was no pushing of "upgrades" which we appreciated. We were able to do most of the dealing over the phone, since it's an hour commute to the dealership. And when we finally made the trip in everything was there and ready for us. We most assuredly recommend going to see Stuart Rude for your next purchase.
The fact that this dealership has its doors open is unfortunate. Everyone should stay away from this store. They will try and rob you blind. The manager brent came over to "negotiate" and told me that i am robbing his employees of food on their table if i ask for money off the vehicle. Unbelievable.
Dale in sales was honest and made you feel apart of the family from day one . keep up the good work
Huge shoutout to Dale, Brent, Ali, and Ryan ???? they all truly went above and beyond for my new truck purchase. All incredibly patient and understanding and found me the perfect truck with everything I asked for. Couldnt have asked for a better team for this new adventure. :)
Dale was an amazing help when I was looking for a vehicle. Super helpful. Knowledgeable. And made my buying experience very enjoyable. I would recommend him to anyone looking to buy.
Dale and the folks at GP Chrysler have always been overly professional and been there every time I have gone to see them for a vehicle from my first truck to now my fourth with Dale. They have always been so helpful and I look forward to many more dealing with them.
Was great dealing with Laine, helped me out with the best deal. In need of a new or used definitely go in and see these guys!
Poor customer service
Was interested in a beauty used Harley that the dealership has. Spoke to whoever answers the messages for the dealer, and they were absolutely clueless!! Asked for them to have an actual salesperson get in touch with me, which they did, but they got someone from the wrong dealer to contact me. I feel if this level of incompetance is happening before even talking to a salesperson, that it wouldn't be a smooth transaction!
I would like to thank the staff of GP Auto Group for the outstanding job they did with getting me into a brand new Jeep. They are 5 star in customer service and CUSTOMER SERVICE.. Adrian Mccrimmon , Chris Falls and Brittany Sinkevich are the best. Thank you
Terrible experience in both sales and service. Never again
Excellant experience, Jordon Brausse worked very hard to find us exactly what we wanted! Definitely recommend working with him for future vehicle purchases!
Jordan was extremely helpful
Dont ever buy a vehicle from this dealership by far the worst service
My sales person was Steve O’Dell and he was great. Did everything he could to make my experience great. Got an amazing car at a great deal and something broke in it just cosmetic and he made sure that I wouldn’t pay for it Zach Leonard
Awesome experience right from sales (Ryan) to financing (Derek). Management (Brett) even came and said a few friendly words and made me feel right at home. They listened carefully to what I wanted and I ended up driving away with a 2015 Jeep Wrangler Sahara 2 door. Which I just love:)! Thanks GP Chrysler you guys are all awesome!!
Fantastic staff. Awesome experience. I would recommend them in a second.
Went in to get pricing/financing information on wranglers. Meet a salesmen who showed us a poorly cleaned demo in the showroom(seats covered in hair and smelled musty). Went to his desk where he pulled up the jeep website to explain the trim levels, like I hadn't been there already. After hearing "I think it's an option" a few times, he left to get the requested info. After 15 min waiting, I got up to find out where he went. Was told he went to get a truck for a different deal but they can find someone else for us. We realized were weren't a priority and left.
I’ve bought two trucks Via Jordan from GP Chrysler. And I’ll be back to buy my next vehicle there as well. Fast. Easy. And simple. I’ve recomemded friends and family to go see him. And I would recommend him to anyone as well. The Truck I special ordered is a real head turner and I am very pleased with it. Thanks Jordan and the rest of the team at GP Chrysler!! I’ll be back ????
New 2016 patriot at dealer ship great vehicle deal done with Jordan Brausse would recommend friends to come see him!
GP Chrysler is hands down the best dealership in the area ! We just bought our 3rd truck from them! everyone is so knowledgable and helpful ! A huge thank you specifically to the guys that helped us out this time - Dale Scott, Jordan Brausse, Arnell, Will and Brad ! 5 stars for sure :)
These people listened to what we were looking for, and the budget we had to spent. Everyone was extremely friendly, helpful and courteous. Purchasing a different truck turned into a very pleasant experience and us walking away feeling good about the whole process. They work together as team and I am a new fan of this Dealership
Awesome service for sure! If you're looking for a truck, this is the place to shop!
If you're looking for a vehicle go see Tem at gp chrysler, hands down best guy to get what you want and any extras you may need. The management are also awesome to deal with. Highly recommended.
Went in with a GPS issue. Turned out I need a new radio (under warranty). Said it would take 7-10 days for delivery. 22 days goes by, not a word from them. I called and they said the order was cancelled somewhere along the order process. So they reordered. It's past the 2 week mark, and they still have not called me, or keep me up to date as to whet is going on.
I couldn't be more pleased with the team here, they went above and beyond to get me behind the wheel. Customer for life, A+!
Excellent going on 4 years since I bought my truck there
I have had a great experience with this dealership. They made it smooth and simple and I got a great deal on my vehicle!
Great service, knowledgeable and friendly
They go above and beyond. Would recommend GP Chrysler to anyone wanting to buy a vehicle.
Excellent service good experience
When I bought my new jeep the sales man lied to me about my jeep having Bluetooth. Brought it back he said he would make it right and never did! But vehicle warranty service oil changes parts department is very good that's why three stars. To bad I got lied too or it would have been five stars.
Just another frustrating experience. If you can afford to leave your vehical there for weeks, this is the place to go. Had a failed part on my work truck, making it not drivable. Fine. Stuff fails. I get it. Part was back ordered. I told them I needed my truck right away, and was willing to pay freight. So again, I got told it was back ordered with no eta. Could be a few days or a few weeks. So, I had to call other dodge dealers until I found the part. Got it freighted up for the Saturday, I picked it up at the bus depot and they changed it Saturday afternoon. The service department was very good to me, but parts was simply terrible.
Great Survice and the staff are very helpful and curteious! Oil change is half the price I paid at superlube????☺
Parts guys were phenomenal, whoever detailed my truck shouldn't be detailing...
Horrible! Dropped my car off for the scheduled Appointment in the morning left it with them all day to get a oil and my tires changed Went to pick my car up after work and the lady told me they where just finishing up to wait in the waiting room. One and half hours go by when i finally get up to go see whats taking so long and i see that the person is trying to jam tires into my trunk that clearly wont fit after he gives up he opens the back door and tosses it in the seat the shoves it across to the other side and then tosses the other tire in after it. Finally there done i can leave! wait no i cant the lady proceeds to tell me Oh my gosh we haven't done the oil change yet. My car was there from 8am tell 4pm and they had only just finished changing the tires that i had to wait in the waiting room for 1.5 hours. Let me remind you that i had a Scheduled appointment in the morning. I should have learned my lesson with the last visit when it took them 2 days to get my winter tires put on my car.......... Sincerely Disgruntled Customer
Love it here great friendly staff very welcoming and helps you with anything you may need
DO NOT BRING YOUR CLASSIC CAR HERE FOR SERVICE! I wanted to get some wiring done on my 1974 Plymouth Duster to get the fuel,alt., and temperature guages working. Once the bill reached $3500 I had to take it back because I couldn't afford any more and they were say it was going to cost another $800 to change a sensor in my gas tank. Not only do none of the guages still work but my idle was screwed up, wires were left hanging around my engine bay and I could have done a cleaner job than they did with my new guages. EXTREMELY DISAPPOINTED! I will not only NEVER bring a vehicle back to their service bays but they way they treated me when trying to get the above problems addressed makes Nor Lan Chrysler my new dealership. If you go, be prepared to be ripped off.
If going to gp chrysler ask for Jordan! Guy made it quick and easy and got done exactly what we needed highly recommend him
Very helpful
If you need a new or pre-owned vehicle this dealership has a large inventory of vehicles, new and pre-owned, great staff and great service, Thanks Heather Langdon, Paul and the rest of the staff for your Great customer service and making the process as pain free as possible
Worst service I've ever experienced 2.5hr wait in a quick lube lane for them to complete 3 services on vehicles
Love it
GP Chrysler has treated me great! don't feel discourage if you have bad credit because if your willing to do the right steps they can get you in a vehicle and in 1-2 years time they'll be able to get you into a vehicle that you want! so thanks Jordan! appreciate all the help and getting me into a 2020 dodge ram. Never thought I would own a new truck at my age with payments i can afford! so thanks again. highly recommend GP Chrysler and speaking to Jordan. Also finance guy was amazing! sat down with me and answered any question I had! without trying to push me out of his office! wish I could remember his name. all in all amazing place
buy from David Dondale
Amazing experience Jordan. You did a superb job on a very tricky situation. You did it again!!! Thanks again for everything you do! YOU'RE DA BOMB!!!!!!!
This is the greatest most unreal place to be. Best staff always happy and cheerful and a big shout out to Dale scotton, I'd totally send all my friends and family to gp Chrysler
The one star for the quick lube. Enough said.
GP Chrysler is by far the best dealership in the city! Matt Ozon provided us with a great experience helping us find the right vehicle!
Quick and easy when no other dealership would help me and my family out. Their team got me driving within 1 hours I was driving home. Definitely getting my business on my next purchase. Thank you Grande Prairie Chrysler.
Always have a great experience both times I felt with Ryan Sawchuk always there for the help and gets the vehicles you ask for with no problems at all thanks again Ryan!
Thank You Wayne Villeneuve and G P Chrylser staff Wayne thank you for all the hours you spent guiding me along with the purchase of my beautiful 2014 Dodge Journey. You are by far one of the top sales persons I've met in my life time. You are very knowledgeable, professional and confident in your profession which helped me with my decision to buy my new car. I did not feel pressured at all at any time which is very important to me. There are a lot of gadgets in this vehicle so I appreciated all the time you spent going over them with me over and over. I highly recommend you to my family and friends!! Thank you Wayne and all the awesome staff I dealt with at G P Chrysler.
Just both a vehicle here at grande prairie Chrysler awsome service with my salesmen Craig Berg that give us a awsome service as always
Very friendly
My buddy referred me to Jordan Brausse at GP CHRYSLER and he didn’t disappoint. Best customer service I’ve ever had!!
Dale and the staff are the friendliest people to deal with. I highly recommend them for your purchase of a new ride.
I bought a used pick-up from GP Chrysler this summer. After letting the salesman know what I was looking for, he arranged a couple test drives and eventually found me the truck I was looking for. Ryan Sawchuk and everyone else at GP Chrysler were great to deal with.
I called Steve and told him what I wanted for and he had exactly what I was looking for. Did the whole deal over the phone and picked up a couple days later. Super easy and I was impressed with the no pressure attitude. Thanks Steve.
Customer service is great when they are selling you a vehicle. I avoid taking my vehicle in for any warranty work or recalls like the plague. Literally have to wait weeks to get an appointment only to drop it off first thing in the morning as instructed for them to call and say “it’s just now going in at 2pm so we need to keep it over night.” ... it’s our only vehicle and a huge inconvenience. You’d think a 12 hour day would be enough but I guess not.
Happy with our vehicle
Nothing but great service from GP Chrysler! Last March CJ helped me get into my used SUV and he was great, not pushy and gave his honest opinion. It recently needed a little work so I had brought it into the service department. Kevin was so helpful, made sure I understood everything and answered all of my questions. Everyone at GP Chrysler is so welcoming and helpful. Won’t go anywhere else!
Ryan Sawchuck and Paul Golamco made it happen for the wife and I, will return and would 100% reccommend this team!
My girlfriend and I came here not expecting to be in a vehicle the same day but with the magic that mike provided we got to drive home in our awesome Mitsubishi ????I'd recommend everyone come here while looking for a new vehicle and deal with magic mike!
I have spent the last few years buying different vehicles from a great team in Ryan Sawchuk and Brett Lauder. These two always seem to find me what im after when I want it. Im sending the highest of recommendations for these men to find your next deal.
Dealt with Jordan Brausse at GP Chrysler. He is the best! Would recommend my friends and family to come and see him. Wouldn’t go anywhere else.
Great dealership with awesome service. Our salesman Ryan Sawchuk was a pleasure to work with. He was patient , professional, informative and not to mention a funny guy. Go see Ryan, he will work for you and make sure you are a happy customer.
Awesome staff all around
Got me a Van! Jordan was very helpful, i came in there being a little stand off ish cus i don't like pushy salesmen. But jordan was very easy going and didn't push me into anything. He was able to answer any question i had. Derek was really good to. he got a great interest rate even though the numbers i gave him at first weren't correct he fixed it. It's my second time buying a new vehicle from gp chrysler and it won't be the last
I had the pleasure of dealing with a salesman named Kevin. He was not only respectful, but listened to all our concerns and needs. It was an easy and quick purchase and would highly recommended him to others! We love our new ride, thank you Kevin!! :)
Will Higgins was great to work with. He took the time to understand what we needed. Purchasing from dealerships can be scary but Will doesn't use the high pressure sales tactics, he tells you the numbers and is realistic. Thanks Will for your great customer service!
Dale Scotton was incredible to deal with. No pressure sales and knowledgable advice is the reason I would do it again in a heartbeat! I would recommend Dale and his team to anyone shopping for a new ride!
Steve O"dell was very knowledgeable about the products they offer being a part of such a large auto group. I would recommend Steve to anyone looking to buy a new or used vehicle...great customer service !!!!!!!!
I recently purchased another vehicle from this dealership, my second from Dale Scotton, and again was very happy with everyone there including Brett the sales manager and Brad in finance. Dale is very easy to deal with, easy to talk to and goes above and beyond to ensure you are happy with the purchase.
This was my first buying experience with GP Chrysler and I highly doubt my last. The staff were very friendly, inviting, and made you feel comfortable. James Cox was an excellent sales associate to complete the deal. He was very friendly, knowledgeable, took the time to listen to my concerns, and made sure I was completely satisfied and had everything on my "list" crossed off before I left the dealership with my new vehicle. I will definitely recommend this dealership and James to any of my friends who are looking for a new vehicle.
Take your money and run.
Currently having a horrible time dealing with GP Chrysler, bought a used truck 60 days ago. Since the purchase the truck had went into the shop for a engine oil leak, truck was fixed and returned to us “ with a check engine light” that they just erased and said would be fine.. Exactly 2 weeks later the truck blows up on the side of the road. Quoted $28,000 in repairs witch they are now saying is not covered. Thanks GP Chrysler you guys are great ????????
Dealt with Dale Scotton and what an amazing experience. got an amazing vehicle the fits my budget. Listened and got me exactly what I wanted in a vehicle. Don't Hesitate go see Dale!
I recently bought a 2019 Ram and traded in my 2013 Ram. Ryan gave me a great trade in price and when we ordered the truck we went over the options, he was very honest suggesting that a few things would be best avoided. In the end I got a great truck that I am very happy with!
When going into GP Chrysler, I was immediately greeted by Tem! Tem has a very upbeat and positive attitude, and if he can't answer you're question, he will get you an answer! HE was extremely helpful and honest. Every concern I expressed, he put to ease. When I went on my test drive, Dale took me. I was extremely nervous as I hadn't driven a standard in over 10yrs. He was patient, cracked jokes, and made the experience alot less nerve wracking!! I will definitely be recommending Tem and Dale w/ GP Chrysler to friends and family!!
I have been a loyal customer for 20+ yrs. I am struggling like many others right now. Tony has helped me out greatly and it is appreciated. What’s not is getting a phone call telling me “it’s imperative “ I get the maintenance done which was mentioned 1 month ago when I fixed my truck last. The maintenance is scheduled for 50,000km down the road and to be told it’s imperative and make it sound like my truck is going to break is not a professional thing to do. If I was clueless and gullible I would have said ok I need the $900 spark plug change yet the maintenance schedule says I have 50,000 km more to go. Not cool
Jordan and the staff at GP Chrysler are amazing. I would highly recommend going to see them for your next vehicle. Jordan was very knowledgeable and found exactly what I was looking for. He was an awesome salesman.
I was in talking with Jared and he did everything he could do to get me what I wanted and at the price i wanted. Very professional service and friendly environment.
I went into GP Chrysler too see if they could help me out. Dale S was my salesman and he spent the time that was needed with me to help me in my situation, he listened and seemed to truly care about me more as a person and not just a client. Alli H. in finance went way over and above and got me approved. Brett L. was great also. My overall experience with GP Chrysler was fantastic and will definitely be sending my friends and family to them.
If you have to use these guys to fix your vehicle I am sorry. They left truck parts in the back seat of the truck filthy!!!! Didn't bolt up all the bracket! Punched a hole in the raditor hose.Had to have the truck towed back after 5mins of having it back. This place dosen't care. Go to Nor-Lan haven't used them but I will be in the future. We have purchased more than 10 vehicles from the auto group and the sales department is wonderful!! It's a shame the service department is so bad!!!
Oil change was quick. Friendly staff
I had a wonderful experience dealing with Dale Scotton. I live in Peace River and we did everything on the phone. He face timed me showing me the colour and all of the features of the truck. He answered all of my questions with a true knowledge of the product and even helped me get a few extras that I just had to have. I was hesitant to purchase it because of the dial transmission, but I have learned to love it and the extra console space. I know I made the right decision. It was delivered to me by him and he took my trade and drove it back. The finance person had all the papers in order for to sign. It was a very smooth low stress deal, and I couldn't be happier with my new Blue Ram 1500 with a Hemi.
I recently went to the Quick Lube bay for an oil change. Once I entered the bay the Service tech was efficient and started the paperwork. After 20 minutes the technician handed me my paperwork to sign, told me my tire tread reading and I was on my way. I was, nor did I see and oil brands, not asked what I wanted for oil. I was not shown the dipstick, shown my filter, lights, signal lights nor break lights were checked. The tech mentioned to another worker that he was by himself for quite awhile and had to do all the work himself. When heading home I met a semi and the gust of wind indicated my hood was open. I stopped and checked and the one hook on my Jeep was not latched. This could have been an accident. Me as a client get the poor service because of the poor management once again. I swore I would never step foot in this dealership again from previous questionable service but I thought I would try again but once again very disappointed. Never ever again.
Both Paul and Ray did an excellent job in finding me a used vehicle with out wasting a lot of time. They sorted through the different vehicles and only showed me the ones that would suit me. I appreciated their expertise and experience. They made the whole process flow very smoothly. Thank you so much for your help.
Sales guy was excellent. More or less went down hill from there. Agreed to a price prior to signing and when time to sign. They attempted to not only go back in full price, but throw in a bunch of useless extras as well. I had agreed to extended warranty, but a bunch of other crap got weaseled in. $1200 bucks for a '' special'' exterior protection coat and some scotchguard?!?! Lets get real....
Great people to deal with. Very helpful throughout the entire buying process
If you're going to GP Chrysler you have to deal with Jordan. My brother has bought a few vehicles from him, Friends have also bought from him. I went in looking for a new truck, he showed me one and it wasn't a good fit. We took a step back re evaluated my wants and needs and after a few trucks found the perfect Ram for me. Jordan and Brent worked very hard for me to make sure everything was the way i wanted it, and if there was anything I needed Jordan was quick to get it done as soon as possible. Tim did my financing and fought for the best rate i could get, and made sure i was completely covered. I will defiantly be a return customer dealing specifically with Jordan and referring anyone looking for a vehicle to go see him.
If you are looking to buy a vehicle. Do yourself a favor and call Ryan Sawchuck. This guy went above and beyond for me. Top notch salesman, not at all pushy. He helped me find the perfect car at a price I was willing to pay. I purchased a used car but he didn't have the year and colour I wanted. So what did he do? He found me one, transported it to GP at no cost to me. After all was said and done I got the car I wanted only a year newer and with less Kms for the same price I was quoted for the older model. Great guy, great service and now has another customer for life. Keep it up Ryan and thanks again!
I just bought a Jeep Wrangler Sahara JL 2018 from Tem. My experience was awesome, he let me take my time. Also I was having a hard time deciding between the JL and the JK so a couple of days after I test drove them he let me test drive them again , this time with my daughter. Tem was a great sales person, he answered all my questions and I never felt any pressure. I would highly recommend this dealership. I absolutely love my Jeep. Thank you Tem , I appreciate it.
As per usual, good.
I had an excellent group help me with the purchase at this dealership from the very start on line to the test drive and the finalizing of the deal. They got me into the SUV that I was looking for.
Service department reviews are all bad for the last 6 months for a reason!