We offer you all the opinions of people like you who are buying the services of GP Honda Powersports (Car Concessionaire) in the territory of Grande Prairie (Canada).
At the present this business has a score of 4.5 stars out of 5 and that score has been based on 127 reviews.
You may have noticed that it has an average rating is practically the best, and it's based on a large number of opinions, so we can say that the score is quite credible. If people have bothered to evaluate when they are happy, it works.
As you know, we don't usually stop to place reviews when they are good and we usually do it only if we have had a problem or incidence...
This Car Concessionaire is included in the category of Motorsports store.
They are the only honda in grande prairie. Seem to have issues getting things to go smoothly with the service department.
I can't begin to describe how amazing this whole team is! Their incredible customer service and their dedication to supporting local groups and charities is just the tip of the iceberg with them! I would rate 10+ stars but it will only let me do 5! :-)
I bought my second CRV in October 2018. Bernardo and Milan were both great to deal with. Bernardo even offered to help me sell my 2011 CRV privatly, however we are keeping it. I believe this is the most honest dealership in the city and recommend them to anyone looking for a dealership with integrity.
I was able to buy a beautiful Pilot Ex with the help of Sydney. She was very knowledgeable on the product and she did a great job highlightings the different options of the vehicule. If there is one thing that I would have like to be better in the process of buying this SUV, it would have been that the dealership did not tried to force different add-ons and fees over the MSRP.
Excellent Customer service without salesmen tactics to get you to purchase.
I had the most amazing experience getting my first car! Thanks to Bernardo for helping me make a decison and the whole team for making it all quick and easy. Awesome job guys!
Awesome people to deal with. Love the Service provided. 5+ Stars
Update: Just had my first detailing from owning this vehicle that Abe sold me 2 years ago, I gotta tell you... I AM SO AMAZED Kalie did a STELLAR job I couldn't believe my eyes under the seats have never been so clean! Amazing job thank you so much! I booked through Justin and he was so awesome to deal with! Super sweet i strongly recommend anyone who's looking for car help/detailing do it you guys. I am blown away :D felt like a rock star with my super clean ship! :) Abe went above and beyond to get me into the ram rebel I wanted! Would definitely recommend him!!
Bernardo was amazing. Did everything he could to keep us comfortable and relaxed. Helped find us exactly the right vehicle for our family. The lady in finance was super friendly and helpful also. I would also recommend a honda vehicle to anyone. They drive great and are super reliable.
Recently went for an oil change expecting to pay what was advertise but ended up paying too much... false advertisement I may say just always having a way to rip people off. If I can turn back the time I wouldn’t trade in my old vehicle in this dealership.
The staff were knowledgeable, patient and well versed. I left happy and with a new bike! I'll be recommending everyone i know to see the folks at GP honda
We’ve been driving Honda vehicles for 10 years now and have leased three through GP Honda. I’ve always been happy with their service dept. they are honest and accommodating. I don’t really care for their new vehicle sales process as the salespeople have little say in their own deals and the sales manager does all of the haggling (I hate haggling but I tolerate it). The service department is what keeps me going back.
The buying experience was value based, pleasurable & expedient. Parker was extremely knowledgeable, helpful, and the opposite of pushy. I would buy there again guaranteed. I was also told that after I made the purchase, I would get a discount on parts, etc, and when I went in to the parts department a few days later, they, without "knowing" I had just made a significant purchase, were absolutely excellent to deal with, and honoured the before promised discount without any hassle. One of the best retail experiences I have had in years.
Bought a 2016 Honda Civic with the money I had saved up ever since I was 10 years old.(I recently turned 18 and this was the first major purchase I had ever made.) Seemed like a great dealership wasn’t worried about any problems and felt like I could trust the place. Later found out about an oil dilution problem common in the same engine as my civic. I was not notified of this very serious issue and when I tried taking the car back only a week later after finding out about this problem, they offered me 70 percent of what I paid a week ago for it. Almost 50 percent of what the car was originally listed for. Hansen ford offered me another 2 grand more Than Honda and you would think they would be able to work something out considering they where the ones who sold me the car in the first place but I guess not. I really regret going to Honda at all. This has caused me nothing but stress for the last 4 months. And will likely cost me a good portion of my life savings considering that the oil wreaks of gasoline. I actually was told at my last oil change that the dealership would send away my oil to be tested but I have not heard from them in a month and I am almost certain they just threw away the oil. Just a precautionary tale to anyone considering buying from this dealership. My mother has had a wonderful experience over at Sean Sargent Toyota and I myself wish I would have purchased an already more reliable Toyota from a more reliable dealership. The actual salesperson I bought the car from, Bernardo, was a pleasant guy nothing against him. I do believe that he tried his best to work something out for me, But the dealership obviously really only cares about one thing and that’s money, not their customers.
I've never had problems with the service, or the time-frame for completion. I always have a morning appointment and drop it off early, then work for the day. It's always ready to go before my day is complete. This time, however, I do have a concern, which I was not able to address, as I attempted to contact the service department back and did not get an answer. When I left a message with reception to ask them to call me back, they never did. Prior to the appointment, I noticed I needed a replacement block heater cord and went in to purchase one. When I purchased it, I was told the install, if I wanted them to perform it, would be ~$40-45. I declined at the time, knowing that if I could not do it on my own (I opted not to), I could ask them to do it while the mechanics were performing the oil change and service of the vehicle. I understand that the price stated was not a formal quote, but was the rate I used to judge whether I wanted to have the Honda service department perform the service. They had no problems doing so, and it was done during the service. When I received my bill, I admit to not looking too closely at the bill while on-site. However, after leaving, I did look at it, and noticed that I was billed $87 for a "block heater install", with a specific note that customer is to provide the part. I only provided the cord. This is about double what I was expecting, and I have not been able to discuss the matter with the Honda services department yet to explain why the bill for this particular service was so high.
I purchased my 2015 Honda CRV in 2015, mainly based on the previous owner's reliability and customer service. I was worried when the dealership changed hands, but I am equally as pleased with the new owners. Booking in for service is always quick and timely, my vehicle is usually ready before the time quoted, I am charged fairly for service, and the only service I have required is regular maintenance and a new battery which was free because my original was a dud! The staff are always friendly, whether service, parts or sales. I highly recommend Grande Prairie Honda. :)
Bernardo is by far the best salesman out there that you can find. He will go above and beyond too make sure you and your new vehicle are doing well! I recommend Bernardo are GP Honda all the way!!
Really good service, everyone was easy to work with. Only downside is how long it takes to take a test drive (same at all the dealers). Really enjoying my Passport. Thanks to our salesperson Sydney.
Great people great service Bernardo always goes over and above
One of the best powersports dealers in GP in my opinion. I love my Honda quad and get all my parts and service done here, I am always given good advice and tips for installing my own parts (when I can)which is nice too! See you in the spring for a new side by side!!
Dealing with Abe and Becky made buying our new Odyssey painless. They knew what they were doing and were absolutely awesome to deal with. Highly recommend dealing with both of them!
Very good service! Gives off a friendly and helpful atmosphere as soon as you walk in. Received wonderful service from the parts department! Very impressed
Smooth sale transaction of my truck, got it done fast and efficiently. Great job.
I bought a 2019 Honda Ridgeline XL. Bernardo and Meagan were so helpful and made sure I was happy with everything they offered! They went out of their way to make sure I was beyond happy with my truck. I would definitely recommend Honda to anyone who is looking for vehicles, quads, dirt bikes, etc. I can’t say enough about Honda.
Has a amazing experience at gp Honda. The sales people and management were very helpful and very knowledgeable. Made my time here very awesome. And a huge shout out to Jessika thanks for your truck :-)
I recently had an amazing experience working with Meika at GP Honda. Even though I was looking at a <$10k city commuter, I'd rate the experience as if I was shopping for a supercar. As I sat in Calgary, she was able to provide me with carproof, inspection report, recent maintenance and even a special ECU test upon request. She even offered to pick me up from the airport. All of this was done promptly and diligently. I can't say enough good things about Meika's customer service and I don't think level of service can be matched.
Joey and his rec sales team are great! Really hooked me up when I went in looking for a quad. The parts employees are really great too, especially the cutie with the tattoos. 10/10 service all around.
Yes great sales department. They got me the vehicle I wanted for the price I wanted which rarely happens in GP. They are have always treated me great. Bernardo is amazing and Milan and will very accommodating and nice. This is my second honda from here and I will definitely be back.
Its been a long time since we bought from a dealership. These folks went the extra mile to make us feel welcome and a valued customer. Marks knowledge and friendliness won the day. Great job Honda GP! Price was great too
Big thanks to the Grande Prairie Honda team for making my first newer vehicle buying experience a smooth and not so painful one! Everyone was extremely helpful and friendly and my salesman Bernardo was phenomenal! Very knowledgeable and friendly and just wanted it to be perfect for me. Could not thank them all enough for everything! ????
Love the receptionist! Super friendly and very accommodating. She helped put cartoons on for my big boy and held my baby for me. Best receptionist ever! ????
They were great. Fast friendly service. We are 2 hours away. So we had to use a loaner car. They finished the work way faster then I expected. I was very happy with the service.
Really great service. Tough times with the COVID crisis, but the GP Honda dealership has performed very well
Quiet. Helpful staff.
Absolutely disgraceful customer service, and a complete embarrassment of an establishment. Bought two saddle bags and a motorcycle end of March and have to be on top of them with calling me back when they say they will and then having the audacity to make it seem like I’m unreasonable to check in where my $800+ saddle bags are. Apparently it’s too difficult to send an email or text these days, right. Zero accountability with Dwayne and Joey. Oh, and Joey before you start spinning it around I’m gonna tell everyone how it really is. It’s astonishing how you’ve managed to become a manager because you’re incredibly useless and a extremely pathetic excuse of a sales “professional”. You can’t cut it as anything remotely reliable and you shouldn’t even keep trying since you’re clearly horrible at it. I know you probably won’t be able to read this since you have trouble understanding how to communicate, but hopefully someone will read this and help explain to you how utterly incompetent you truly are. Try and lie about our conversations too, I’ll prove you’re lying ????
Got a great deal and the service department and the manager was very understanding and got an additional good deal and appreciated the quickness and customer service. Folks if you want a good car best deal in town with excellent customer service g p Honda take my word on it.
This Grande Prairie Honda Dealership looks awesome after the renovation. Was impress with their top notch refreshment bars. The people there are always super friendly & will actually go an extra mile for you. I love my Honda HRV.
Amazing service, amazing staff. Had such a great experience buying my sons new bike. Travelled 6 hours to make it happen and it was worth every second!
Just bought a car. They were very reasonable in negotiations. The salesman Bernardo was great! He explained everything about the car really well and continued to help even after the purchase when there was a minor issue with the car.
Mediocre service at best. Shuttle driver was fantastic. Other than that I will not be taking my vehicle here for anything other than warranty service.
Sydney, Becky and Milan were very helpful! They helped us get into the vehicle we wanted —even the colour. We are definitely walking away from Grande Prairie Honda with smiles on our faces and a reliable vehicle.
Being a former employee of Grande Prairie Honda I find it beyond difficult to believe the poor review given on Bernardo. He doesn't work in the used lot and has been absolutely professional in every client interaction I've ever witnessed. he is typically filled with knowledge and enthusiasm, He and George(power sports sales person) would be the sole salesmen I would personally refer at that dealership. I would assume Bernardo likely followed up with this couple because he always shows due diligence in rectifying negative opinions, and goes above and beyond to do what he needs to, to ensure everyone leaves Honda happy and satisfied. Which likely was assumed by the client that he was the person they had initially spoken with. Reviews and opinions are very critical to car sales and I would hate for anyone to judge his performance on a review that is likely a misunderstanding.
I wish I could rate 5 stars. You can’t actually talk to a technician if you want to ask anything about your car/ service. The front desk persons have to act as a liaison between the technicians and yourself. This results in relaying faulty or misunderstood information. Especially since the front desk themselves are not technicians by any means. They provide good customer service, although it was clear to me that they did not really understand what the technicians have told them about my vehicle. I was sent an estimate for basically “other stuff that could be fixed” that was literally almost the price of my vehicle itself. I am not sure if the servicing was actually done, as I had a coolant drain and fill and when I checked the level a week later, it was the same level as when I had brought it in. Granted, this could have been a leak, however it should have been caught and I should have been informed of it. I received a text a few days ago asking me about my vehicle servicing (a very nice touch that I must admit I really appreciated), but when I replied with my concerns, I got no answer.
Abe is a great sales person: Knowledgeable, friendly, and not too pushy! Had a great experience working with GP Honda.
They serviced my s2k and did a great job from start to finish. Service was excellent!
Initial sales experience was OK, but things have ranged from mediocre to poor with the post-sales experience in the year and a half since taking possession of my Ridgeline. Initial quality on the truck was sub-par for what I've come to expect from Honda over the years. All the issues were dealt with, but contacting the service department is an unnecessarily difficult process. It was somewhat understandable during the early days of the COVID pandemic with almost everyone sending staff home, but we are well past that point now and it is still rare to have a call answered by a service advisor, and when it is, it's usually after a long-ish hold time. The advisors are friendly enough and more than happy to answer questions when you can actually get through to them, but that's the problem - you usually don't get through. Recently it's been less frustrating to simply stop in in-person rather than play telephone-tag, but that's not to say it's convenient. Most recent service involved a recall for a fuel pump replacement. The replacement required removing the back seat to access the pump, and subsequently left the passenger compartment reeking of fuel. It is what it is, but this wasn't even mentioned or explained at pick up time, and my call was not returned regarding my concerns of what the source of the smell was or that it didn't seem to be dissipating very quickly.
Our Pilot got a flat tire this week (at -40C temperatures plus windchill), and when we went to change to the spare, we discovered our lock nut was missing. GP Honda sent their Service person with a spare set that allowed us to make the change, without the 18 hr. wait the tow truck would have been in that weather. We were impressed with the service when we purchased the vehicle, but this was definitely above and beyond.
Just purchased a vehicle from Sydney with the help of Megan. These two were awesome to deal with. Will definitely be back if I'm in the market again.
Called and made appt. showed up on time, had a concern with brakes, so with our permission the wheels were removed. Upon inspection it was determined that there was a lot of life left on pads, both front and back. The service dept called and confirmed with us before any work was initiated. A service was also completed at that time. All service was completed in a short time and called us so we could pick up our car.. All went well. No issues with dealership service department..
I got exceptional support from the sales and the manager when I was getting my new car. I was flying in to GP late Friday, so they stayed late and even called my insurance company so I could pick up the car before the long weekend. Thank you
This dealership has really changed under the new management for the better. I vowed to never step foot into the Honda dealership after I confronted a previous manager about malpractice and was tossed out. This time round the staff were very accommodating putting me first. Special thanks to Bruce in sales. Very personable and very helpful.
Bernardo makes vehicle shopping transparent and fun! Very knowledgeable and great service! He's in sales; but you'll leave as his friend.
Just bought a 2021 Honda Ridgeline, and they were really good. Sydney was my Salesperson and absolutely no complaints. Service department was good and accommodating as well.
Friendly service with no sales pressure. He even offered to wash my truck the last time I was in the store. I will go back the next time I am looking for a vehicle!
very bad services. never recommended everyone to come there . not happy at all. same problem. keep over charge even small thing . if u think u can fix it. bring there will big surprise .????
This was my second purchase from Honda. Exceptional customer service. They listened to what I wanted and got me just exactly that! Habib was my salesman and I would recommend him in a heart beat. Luke , alec and Meghan all helped in my deal and they were incredible to deal with as well!
Remarkable service. Everyone was super accommodating and willing to do what they could to make the sale and make sure I was happy with what I was getting. Really awesome business people that aren't pushy.
Super kind staff! Very attentive and helpful in trying to find exactly what you are looking for. If you're looking for a new or used vehicle head down to the used building and talk to Noelle Hiscock. Super personable and is always willing to work with anyone ☺️ Definitely recommend!
I recommend dealing with Bernardo. Always willing to go the extra mile to make sure his customers get the best deal possible and making sure his customers are well informed. Dealing with Bernardo is a good choice. I bought my truck there the other day, and they gave me a fantastic deal. So good in fact it was near impossible to say no. They got me out of my crappy old leaking clunker, and into nice newer used truck! GP Honda is great to deal with!
Update: I wanted to leave a separate review but was unable so I'm modifying my original. Hopefully that doesn't mess with the algorithm. My husband and I managed to lose the key for our tire locks and Candy, Linda, and Noelle were so quick to order replacements and squeeze us in to bust off the old ones. Noelle went above and beyond doing the lock replacement herself and didn't even miss a beat telling me her work was on the house. Really grateful for the service team at GP Honda. Will always recommend. Went in just to see what was available in our price range. Abe Giesbrecht aka "Honest Abe" approached us and happily answered all of our questions. He found us a vehicle that met all of our needs (and then some.) We we're approved and out the door with our beautiful new Cr-v touring edition within 3 hours. Becky Mann in the finance office went above and beyond to get us the best bang for our buck and the manager, Luke, was also very amiable. Both my husband and I are thrilled. We had been previous Honda customers but at Ramsey's Honda in Cape Breton. Grande Prairie Honda exceeded our expectations and made purchasing a vehicle painless.
I would like to thank Bernardo who assist me and to make the transaction very quick and also all the staff they are very friendly including the manager, finance officer Megan they are very helpful. And once again to you Bernardo thumbs up for your customer service your the man.
I like their service and the care that provided to my Honda.
Matt, Milan and Becky were amazing. A pleasure to work with everyone at GP Honda. Love my new ride!
I was charged $145 .00 to check the front radar aiming. It checked out within tolerances. I am sure it didn't take an hour, but I was warned my fault , lesson learned. After I got the car I had to go to a car wash to clean the rims after the car was inside for a while. Maybe part of that unused hour I was charged could have been used for a quick carwash. I needed an emergency tire replacement at a Hundai dealer in Edmonton and the car was washed when they were done. I guess that's what competition does
Great service in and out in one hour! Thanks
The rating speaks for itself, Mitch, Adam and Carrie all amazing to work with, quick, honest and didn’t beat around the bush.
Bernardo was the best sales person iv ever had even tho i didn't buy he respected my choice and didn't pressure me at all, He was so good when i was looking for work in sales i came to Grande Prairie Honda just so that i could be part of the Family. NOW Come see me (Caleb) or any other sales person Because, i know they're going to take care of you!
Always great to deal with. Now own our third Honda. We have always had good service from purchase through to maintenance.
I have called the power sports service department numerous times to book appointments for various toys I have, each time leaving a message & never receiving a call back. This last time I called for 1.5 hours straight, holding for long periods of time, somebody grabbing the line and hanging up immediately & leaving messages to be called back, urgent. Finally somebody in a different department picked up the line to tell me that they have all gone for the weekend now & I couldn't book an appointment. not 1 of my messages had been returned since September 7th. Wont be calling them ever again, I'll make the hour drive to another town before I try them again. Very dissatisfied
Edward was very informative, I'm a potential buyer looking to trade in my vehicle and he showed me some great options and looks out for best interest of customers. Am highly considering my next one to be a honda real soon!
We purchased a car from GP Honda and the experience was nothing short of perfect. The team was a pleasure to deal with and they were very knowledgeable. I would definitely recommend them to family and friends. Keep up the great work! We will see you for all of our service needs
Will never go back, received terrible costumer service from management after purchasing a vehicle. I was promised certain things with my car, to later find out after purchasing were not included, such as a year subscription of satellite radio. Management said they would reimburse me after I paid for the year, which never happened after me forwarding receipts, and multiple phone calls- none of which were returned. Financing also assured me one day that my interest rate would be low, for me to drive 2 hours the following day to find out that it was no where near what they told me it was going to be, but of course they waited for me to make the drive to find that out, rather then email or call me before making that drive. Over all, very unimpressed with my experience here, and will certainly never purchase another vehicle from this dealership.
Great experience with great people. Thanks to sydney
great atmosphere at this dealership! The staff are always welcoming and helpful. The building is tidy and well organized. The lot is nicely arranged with all their inventory looking spotless! Well done, Grande Prairie Honda!
best place to buy a car in GP! Friendly staff and great service!! from the sales staff Bernardo and Sydney to finance managers crystal and megs, everyone is always willing to help! Keep up the great work guys and gals! Oh yes, Aimie and Joey are great as well, be sure to bring Aimie a Starbucks if you are visiting however otherwise she wont be happy!
These guys are fantastic -- I've been going to them for years! Most recently, I had to bring my CRV in for a factory re-call on an airbag. They had it fixed with within an hour, and they CLEANED MY CAR while they were in there! They vacuumed, dusted, etc. and rinsed off the outside. Pretty amazing when I didnt pay for the service they provided that day. Way to go, Honda team!!
Excellent service and always appreciate how accommodating staff is for booking.
Awesome dealership. Excellent training and overview of all the features in a beautiful luxurious new CRV. And the pearl white color—gorgeous! Thank you GP Honda, especially Bernardo and Luke!
Very friendly and hospitable staff???? Abe was terrific, he helped us find a vehicle suited to our needs. Luke was very accommodating, helping us to stay within our budget. Thank you Grande Prairie Honda!!
Very impressed with the staff and specifically my sales person Sydney. Everyone was very friendly and willing to help me out as much as they could. There was lots of communication and I was never left with any questions unanswered. 10/10 will be a returning customer.
Sydney is the best salesperson I've ever dealt with !
Lucas went above and beyond to find the exact vehicle I was looking for. After being a Honda owner my whole life up until now I decided to switch to a truck to suit my life. Honda still came through and searched for the right vehicle for me. Shout out to Meghan for fitting me in and answering my finance questions. Also to Matt for being able to get my vehicle since it isn’t local. Can’t say enough positive things about Grande Prairie Honda. Thanks Grande Prairie Honda team ????
Absolutely best experience. Helped me make the best decision possible for me personally. Will be back every time I need a vehicle. See any one there and you will be taken care of. Thank you so much!!
GP honda is a great place! So many inviting and friendly faces! When buying my Civic from them, not only were they knowledgeable but super awesome people to help explain everything so you know what exactly youre getting into. So many great people and just am overall amazing buying experience keep it up guys!
Overall I would give these guys and girls at Grande Prairie Honda a very good review. The service was great and being given the time to compare a few different vehicles was great. We ultimately went with an Odyssey touring and we love it. It fits all our family needs and then some. Thomas was a great salesman to deal with. Thanks for restoring some positive feelings in the whole car dealership experience
I was helped today in the service department by Jennifer. She had great knowledge of the vehicles,was super friendly, accommodating to my needs as a customer. I can only assume she isn't on sales because she chooses not too. I think she would be a top notch closer.
Super friendly and helpful parts and accessories staff. They ordered in and outfitted my son with all the safety gear he needs to drive his quad and had it in a couple of days. Great pricing on kids helmets and gear too.
Its embarrassing to know we have to deal with this dealership to purchase Honda parts.
Sydney and Megan were the bomb diggity! Fantastic people to deal with, super friendly and very helpful. They got me exactly what I wanted and needed.
Great service at the parts department at Honda. Friendly and extremely helpful. Will definitely be back and recommended to my friends and family.
GP Honda was actually able to find a very specific vehicle I wanted in the data base so props to them. There staff was very friendly and had no problems answering any of my questions. The vehicle I had purchased was cleaned and detailed to the point where the vehicle had that new car smell.
On the hunt for the ultimate snow-thrower, we went to Honda. The products and their comparatives were explained thouroughly by a kind salesman named Dale who’s information helped us make our choice. He help us load the unit on our truck and tie it down! We were met with door-to-door service, friendly staff and are very happy with our new snow removal machine! Now if only we don’t have to use it next winter ; )
Went and spent 6800.00 dollars on a limitless sled deck. Put it on a brand new truck. Deck was mounted incorrect and nothing ever put on it. Slid forward and smashed into the cab of the truck. Brought back to dealer was accused of using the deck. And that there tech that installed it never had a issue before. Best part. Called in to let them know I would be running late to the appointment for them to fix the deck slide issue. And was told they knew nothing about it. So I got a sweet 6800 dollar sled deck that rattles and bangs and hit a brand new pick up since people don't understand you can't have all 4 tie downs facing forward. Almost like you have to have it secured from moving forward and backwards....
I've had a great experience at Honda! They gave me a great deal on my Civic and took my Lancer with no problems! Thomas was wonderful and all the rest of the staff are great people!
Edit: Unfortunately, I must lower my rating again. The sales side was excellent, but I am severely disappointed in the service side and will be taking my business elsewhere for any future repairs or other service. My estimate for services here was 3000$ higher than at two other locations (at the other locations? I needed under 100$ worth of work/parts), and I was lied to as well about the contents of my vehicle. I cannot trust them not to rip me off, and I caution others to obtain another estimate before paying any fees they feel are exorbitant, should they choose to go through GP Honda. I also wish to note that I have twice told them to remove me from their records for servicing, and I have just now recieved yet another message about service being due. The service side either has incredibly poor communication, or really needs to update the system they use to track their customers. The service I've experienced here so far has been great. I never felt pressured into looking at a vehicle I didn't want, and was very appreciative of the fact that when a car I was looking at turned out to be a lemon, they refused to sell it to me. That says so much to me about the integrity of the staff. I would especially recommend working with Sydney - she knows her stuff, and if there's something she somehow doesn't know, she'll go the extra mile to locate that info. Thank you for all your help!
A great place for service. They get to know the customer by name and even remember what I drive! I just bought there in January 2020. Thanks everyone at Grande Prairie Honda for everything.
Habib and Crystal were the best to deal with. managers were awesome. bought my brand new pilot and its been a great experience
I’ve waited to buy a Honda for some time and ever since we bought our CRV and Ridgeline, I’ve had no regrets with both vehicles. I would give Grande Prairie Honda 5 stars for their service! Service agents are prompt, reliable, friendly and honest. Opening Service at 7:30 AM would make it even better ! Thanks to Linda and the crew!
I recently had a recall on my CR-V but because of my job I was unable to get it to the service department for the repair. They were very accommodating to my schedule. The service advisor named Sarah arranged the pickup and drop off for my vehicle. She was so sweet and helpful! She kept me informed every step of the way. Thanks for thinking of my safety and getting me in for the recall!
When my 2012 Honda Pilot has a problem I bring it to Grande Prairie Honda each time. But for the last two times I have been disappointed. First I brought my car in for brake rotors and pads replacement but after the repair I found a scraping or rattling noise coming from under the dashboard. I brought the car back but they couldn't find the problem, instead they made some vague suggestions. The second time, I brought my car in for engine emission check light on but I already run the scanning and found it was a P3400 code. They fixed the problem but then my remote starter stopped working. They didn't know how to fix it and sent me to a remote start specialist where I paid from my pocket. I expected at least that they told me after the emission check problem I will need to reprogram my remote start but no, they didn't know that either. Really disappointed. G. B.
Poor service in the sales department. Spent a good half hour looking at bikes. Not one person even said hello to us. I would never shop or spend my money there. Very poor service!
Great team - they were very helpful in giving me the information I requested.
So very impressed with the service I got through the parts department! Samantha was a doll to deal with, understood what I was trying to order even with the lack of knowledge I have with vehicles and their parts. She quite literally made a good situation out of a bad one. I hope no more problems occur, but if they do I know where to go and who to talk to!
I walked into the dealership expecting to walk out empty handed, and instead was greeted by Abe Giesbrecht and he sat down with me and explored all the possible options that I could get approved for. After we settled on a decision he sent the information to the brains of the branch Luke and Crystal and they whipped up an offer I couldn't refuse. Thank you Grande Prairie Honda for the excellent experience. Definitely recommend the team at Honda to get you on the road.
Very good and friendly service highly recommended to shop there ????
Got the back tire changed on my Goldwing, the mechanic was sick (which iI completely understand) so the first day so my bike spent the night. Got the call the next day that my bike was ready around noon. Quite happy with the speedy service and people there. Only issue I had is that my bike was dirty when I picked it up, probably from staying outside overnight.
Had the most amazing vehicle buying experience ever! Bernardo is a great salesman who really knows his stuff! The sales manager Milan actually listens to what your needs are and Megan the finance manager is a pleasure to deal with! I think everyone should come to gp Honda for their next vehicle ❤️❤️❤️❤️
Great spot to browse & shop for everything from off hwy vehicle's of every kind, Honda vehicles, parts, service & clothing, super friendly staff and very clean, definitly worth stopping by for a look/purchase ;-)
Bought my 2015 Denali here, was an amazing experience. If you're shopping for a vehicle, I highly recommend you check them out.
Had an awesome experience buying a used vehicle from Sydney at Honda :) Was quick and easy plus got a great deal. She was an absolute pleasure to deal with I would recommend her to anyone!
From the time we walked in until the time we signed papers for our brand new HR-V I've been nothing but happy. Bernardo was awesome to deal with as were both the manager's. We feel we got excellent service and an awesome vehicle. No pressure to buy nor were they pushy. We explored a few options and ended up amazed. Thanks guys!
It was a great experience to have a car from Honda. Great staff that I can't say anything but it's AWESOME! AWESOME! AWESOME! WE ARE SO HAPPY FOR OUR NEW HONDA CR-V. THANKS TEAM HONDA GP. keep it up.
I just bought my 3rd vehicle at Grande Prairie Honda, and I am a very happy return customer! I have driven an odyssey for the past few years and was ready to make the move into a Pilot. Along came the PERFECT pilot for me, and Habib gave me a call. A few ups and downs later, I thought it wasn't meant to be...Until Luke gave me a text and saved the day! I want to thank him, Megan and Habib for working super hard to get me into this Pilot. I LOVE IT and am so happy!!
Excellent experience, Abe approached me on the lot, listened to what I wanted and delivered! Then dealing with Chrystal to finalize the deal, very professional and no surprises. Later when I had a concern regarding the car, a preowned Civic, Abe checked it out, and with the Service team full handled the issue making the whole experience great. Nice to say these days. Thank you!
I’ve had Noelle as my service writer a couple times now and she always puts my heart at ease. Her kindness, patience and thorough explanations help me make an informed decision, her efficiency and generous make me feel confident about choosing to drop my vehicle off at Honda. Thank you Noelle!
Thanks Myles, Bernardo, and the rest of the staff I had the pleasure of working with when buying my new Honda CR-V. I couldn't be happier with the vehicle, or the entire process. Top notch!
Love dealing with parts and accessories, they're always very helpful and friendly. They always find me the best deals and the best fit for what I need! If they don't have it in Stock they order it for me before I walk out of the door! Great service with lots of smiles ???? Definitely recommend dealing with Honda Powersports over anyone in Grande Prairie.
Well I would not even rate one star, but I could not find a way to leave a review otherwise. I have a recall on my airbag on my honda car. I tried to get it in 2 weeks ago when I had to make a trip to gp anyways (I live 2 and a half hours away) , but they said they would have to order parts. If a dealership knows there is a recall of something that serious, I would think that they should have that part in stock especially when they are the only dealer around in northern Alberta. Ok, fine. I made an appointment for today and it was at 11 am. I had to get held back half an hour on the highway due to a huge house being moved down the road. Yet, I still made it on time. (I walked in the door at 10:55 am). I checked in and was told that the service department was running behind and that they might get to it this afternoon. I said I need to know if it can get done or not today because I don't live here. I was told they will get it in this afternoon. It is now 1:30 pm and my car is getting worked on. I can find a better way to waste my time and money for sure. If I can make my appointment on time, so should thos dealership. I am not impressed at all and will never come back here again. I will also tell all I know of my experience. Also, a couple of years ago I brought my boat here to get diagnosed and repaired. They spent two weeks on it and finally found the problem. In the mean time, they replaced my motor trim assembly which cost me thousands of dollars. There was absolutely nothing wrong with the system that was in the boat either. They did not contact me when they did this either. The boat would not run properly, and the trim on ANY boat would have nothing to do with how the motor runs. I will drive the extra 2 hours to go to Edmonton in the future from my home to get any work done. They will never get my business again.
I got my 2nd time service here in GP Honda and they will do everything to check the car as you please specially me 5hrs away from GP. All staff are very friendly, accomodating and easy to book and appoinment. Thankyou GP honda! Recommended!
My search to a truly reliable car with an incomparable customer service came with Bernado at the GP Honda! I am very satisfied!!!
Just completed a trade in on my pick up and had amazing service. Milan Isaac the manager was straight forward and 100% honest and very friendly. After he found out what I was looking for he directed me to Terry Trapp who was great to work with. Worked through all the paperwork flawlessly, and was friendly, funny, and very polite. After the test drive Megan their financer made sure I got a great interest rate, and then Kali did a 100% top notch detailing on my truck before I drove it home. I've had some terrible experiences in GP with vehicle purchases and this one restored my faith in this town. Thank you to everyone!
This dealership has been so amazing to deal with. Sydney has went out of her way to help find the right fit for the next vehicle I will be driving. I was currently driving a suburban but found a used Ford expedition that I liked but I wasn't so sure because it has smaller cargo room and I do alot of craft sales so wasnt sure if it was the right fit. But Sydney set it up that I could test it for the weekend and try seeing if all my stuff fit that I would need to. We are from just over the border in bc so this worked out wonderfully. It made the decision to purchase the vehicle stress free knowing that it would work for my needs. She also answered all questions, and has stayed in contact with updates on the whole process. Hands down the best experience I have had with a dealership.
GREAT STAFF AND VERY HELPFUL IN THEIR APPROACH. BECKY AND MEIKA VERY HELPFUL AND WONDERFUL IN APPROACH. THEY ANSWER ALL YOUR QUERIES TO BEST OF THEIR ABILITY AND VERY HELPFUL.
Will be getting parts and service everywhere and anywere else other then this place. Dont take ur stuff to this stealership
I purchased a car from this dealership recently and was so pleased with their service and their honesty. I am an older lady and felt very comfortable dealing with the salesman and staff. Great bunch
Helpful reminders for service w/a team of professional customer service oriented individuals. They gave me an awesome example of another Honda model to make my day trip for service & shopping as efficient as it could be! I have an immense appreciation for GP Honda!
I want to take the time to thank my salesman Mitch, his manager Chris and finance manager Adam for making this purchase a great experience all around. There was no pressure at anytime of this sale and were very informative about their car and financing options to best suit us for this purchase. Thank you John & Jen
Since the new ownership has taken over I have seen a world of a difference with Honda and the staff. Very impressed with the service I get now as to before. Braiden has been amazing to deal with in parts and I always get the correct items and ordered right away.
I’ve been dealing with Alex Meadus for my car buying needs for a few years now, he always provides great service and always meets my needs. Best guy to deal with in town. Megan in the finance department was great as well, explained everything in detail and made sure we understood everything properly. Would recommend going to see the team if your looking for a new vehicle, ATV or anything Honda offers.
I could have bought the same car in Edmonton for a little less, but the sales manager worked hard to make the sale.and the service is worth it! Frozen slush caused the front mud flap to break. Service manager covered the replacement piece and the vehicle scheduled for repair. Condensation on the headlights and lane departure camera -- service scheduled on warranty, all with a helpful, understanding, and cheerful demeanour. They make it worth buying local!
LOVE MY NEW CIVIC VEHICLE... THE DEALERSHIP AND SERVICE WAS EXCELLENT! GOT A GREAT DEAL AND WHY NOT BUY LOCAL!!
I've always recieved great service from all the staff at GP Power Sports. I needed a quote for a friends special tires on his quad and parts had a price for me within a few minutes, I shopped around on the internet and found their price to be right on. Great selection of clothing items too! They have very knowledgeable Technicians in the repair shop, fair price for maintenance and repairs.
Amazing experience with amazing people! Definitely set a new standard for customer service, and how I expect to be treated. I will bring all my friends and family for sure!
Very satisfied customer here! Enjoying our new vehicle
Great customer service, great pricing and very friendly staff.
Ave has to be the most honest, friendly salesperson I've ever encountered. Lukasz was extremely helpful as the sales manager. Becky in finance was awesome. The whole team bent over backwards to go d us the best rate and a vehicle we are both extremely happy with. I would recommend Grande Prairie Honda to anybody looking for a vehicle new or used!
Was dropping a vehicle and they were very helpful
From start to finish, everyone from Grande Prairie Honda was fantastic to deal with. There was no pressure from Bernardo (our salesman) and an abundance of help in helping us find the right vehicle, giving suggestions that would alleviate any concerns we had and was both funny and friendly. Milan was extremely accommodating in helping us keep to our budget, while Megan from finance made sure the paperwork was done quickly, efficiently and as painlessly as possible. We visited almost every dealer in GP to see what they had that met our criteria in choosing a car and Honda was without a doubt the best of the best and this is coming from previously devout Toyota consumers.
Great people, great service. They let you know what needs to be done upfront and there are no surprises.
The best dealership you can ever work into. You can totally trust them cause they are the only dealership I've ever come across that actually want to help you rather than rip you off. Noelle is absolutely delightful and Becky is just amazing.
Bernardo is an excellent sales person to deal with! Knowledgeable and helpful and super friendly, it’s like having a friend help you buy a car. No greasy sales tactics here!
The best god damn service I've ever had. Unreal staff and managment + the best deals in town. Check it out, you won't be disappointed.
I have been dealing at GP Power sports since 1997 and have always been treated well. Friendly sales, service, parts and accessories personal that make you feel welcomed. Many people have tried to get me to switch brands but with the quality of product and service received why would I? Keep up the good work.
Took a little bit of time and some confusion, but overall the staff is amazing and we still were able to walk out with the vehicle we wanted. Sydney was amazing to work with, very easy to talk to and exceptional customer service. I would definitely recommend working with her.
Excellent service department. Quick and they keep you informed about what’s happening with your vehicle.
Inquired about a motorcycle. Didn't have the model I was looking for but thanks to Parker for his excellent customer service and extensive knowledge we found something that suited my needs. Thank you and keep up the good work!
Had a very good experience with the staff at Grande Prairie Honda and got a great deal with my car! The car salesman, Bernardo was great! The sales manager, Luke and finance manager Megan were great too! Definitely one of my best experiences buying a vehicle. Would absolutely recommend Grande Prairie Honda to any of my friends and family!
Awesome people to do business with Sidney was super great Milan the sales manager was unreal and made an insane effort and CRYSTAL! the finance manager was well there are no words she was amazing fantastic and just all around made me love my experience! Thank you GP Honda for getting me into the exact vehicle I was looking for!
Purchased a used vehicle in May 2019. Sales consultant Sydney Rosin was excellent. Had a few initial issues with the vehicle that she took care of professionally and quickly. Have used the service department for routine services since. Service advisor Noelle Hiscock has always given us excellent service and follow up.
Just traded in a vehicle and leased a new CRV at Grande Prairie Honda. Sydney my sales person and Luke the sales manager were great. Everything was transparent with no hidden fees. Will definitely be coming back in the future. Sean
The best experience I've had, hands down, buying a vehicle. Bernardo was so accommodating and pleasant to work with. Becky in finance will do whatever it takes to make sure you get the vehicle that's right for you. Great people, great vehicles, highly recommended.
An absolutely fantastic car purchasing experience! I was nervous at first but they made everything so smooth and fun! I highly recommend this dealership if you are looking for a Honda!
Since Peter has come back, there service is great. They have other mechanics that are good, and if Peter teaches them the finer details they will have an amazing shop. I also like parts and sales. Nice to have a little personal touch when stopping in.
I purchased my vehicle almost a year ago. The whole sale was kind of a joke. They hadn’t even inspected or detailed or test drove the vehicle before selling it to me(It was used from BC). It came from out of province. I went to go register it after signing and get told at the dmv that the out of province inspection hadn’t been done. The management team I dealt with during my sales as well as my sales person no longer work there and there was supposed to be free oil changes and a block heater installed. Neither could be found in my paper work. Even though I physically saw the lady write it down on my paper work for the oil changes. So I went into Honda personally, about a month ago, (back story I was very ill with Crohn's Disease and was off from work for about 3 months) so when I was feeling better I went in with my issues and the owner was polite and spoke to me, got my car detailed and put oil changes on file. However. My biggest issues were my tires. I haven’t had the car for a year and there is a giant bald spot on my one tire and I’ve been having issues with the tire sensors and air in my tires. So I sent a picture to Milan a month ago they told me to expect to hear from someone come Monday/Tuesday as the lady for ext warranty was on vacation. It’s now been over a month and I’ve left 3 voice mails and two messages for Milan over the past month and I haven’t herd anything at all. Feels like they’re waiting for my year to come up to tell me they won’t cover it. Overall totally disappointing wishing I went else where at this point.
I went in to test drive a Honda CRV. Sydney in sales is amazing to deal with . Very knowledgeable, friendly and just an all around positive person. I bought my honda accord from there 5 years ago. So thought I'd go back. Was not impressed with the trade in value I was quoted by her sales manager, so ended up going elsewhere and buying a ford Edge and was given almost double trade in. Thank you Sydney! I recommend going to her if you're in the market for a Honda????
The staff at GP Honda was amazing. They went above and beyond to help me drive away in my New SUV. Will definitely spread the word. Special thanks to Tracey and Megan ????
Excellent customer service. Sydney went out her way to help and make sure we were happy with our choice of vehicle. The sales manager, and Megan in finance were all tops in their field. Would buy from again and recommend to others!
Super friendly, professional and helpful staff. I have been coming here for years. I will be back.
I take my vehicles for service\repairs and buy parts from GP Honda from last 7 yrs and always had a good experience. The staff is very friendly and professional.
The Honda team is great from management down. Helpful and polite. Thanks Luke, Habib and Sidney you made the experience great.
Great service from Braiden in parts, called in to order parts. He was very polite with attention to detail and got everything I asked for. I would for sure send friends and family there! Keep up the great work!
I referred my friend to this dealership. He was helped by a gentlemen Luke. We had An amazing experience. Luke made sure we understood every details and made sure we had no questions before we left . He took his time and we agreed on a price we could not refuse. Anyone looking for a vehicle I highly recommend to go and see him !
We had a great experience dealing with Luke, Abe and Becky in the purchase of a new Odyssey. The staff were friendly and accommodating which made the process of buying a new vehicle a breeze. We would highly recommend them to anyone in the market for a new or used vehicle.
A Big Big Big THANKS to Becky for giving me the price that I want for my vehicle and to Luke who introduce the Honda 2018 pilot and giving me and my wife outstanding hospitality And last but not the least to Bernardo who's running around all day just to help me and answer all of my questions..I can give you guys 10 stars if possible.again thanks to GRANDE PRAIRIE HONDA FAMILY. Looking forward to see you guys again Good Job Guys.
These guys work hard to get what's best for you Bernardo is the best salesperson at honda in my opinion and Becky is the best finance person, I recommend these two if your looking for a good deal. Overall the crowd at Honda does a great job.
Great staff & customer service!
Very friendly and very helpful staff! I'm very satisfied to buy my very first car from them. They made the process so much easier for me when I thought that I wouldn't get accepted for a car. Thanks Christine for all your help and your team! Definitely would recommend GP Honda!
Calling to get parts is a joke. Wait on hold for a long time just to be hung up on. Then call back and still not able to talk to someone. Go in there and everyone is standing around talking. Would not recommend
I had the best customer service provided by Sydney. She was very helpful and happy to answer all my questions. I felt very happy with my experience.
I highly recommend Bernardo and Grande Prairie Honda. This is my 3rd Honda purchase through Bernardo this year from GP Honda. They are always knowledgeable, helpful and friendly.
I had a wonderful sales experience at Grande Prairie Honda. The staff are friendly, knowledgeable about their products and straitforward about the sales contract. I love my Honda CRV and look forward to dealing with the Grande Prairie Honda team for my vehicle needs.
A very interesting group of individuals each with unique personalities, by no means a bad thing it feels like your talking with friends rather than a salesmen. Abe was the man who helped me set up for what i was looking for, i do believe ill be bugging them again if i ever need to go for another vehicle
Called for 4 days trying to get ahold of parts. My name and number were taken down for them to call me back. Everyday they took my name and number and couldnt get back to me day after day forgetting that I called. The excuse was understaffed as a result of the pandemic. I then hung up the phone on the 4th day and drove to the store and to no surprise there was no one in the store and nothing going on in the parts department. Ghost town in there, but there are unable to take any phone calls due to them being busy and understaffed. In reality just lazy and no one there seems to care. This is why everyone takes the 40 min trip to beverlodge to go to guadins honda. The grande praire honda is a complete joke if you want any kind of service or anything to do with atv/dirt bikes go to beverlodge. This place isnt worth it
Great customer service and friendly staff. A+ experience
Supper friendly staff and there more then willing to do business with you quickly and hassle free and a big shout out to Darrel for a pain free sale. Thanks once again GP honda and staff and keep up the good work!
Outstanding and the most professional organization to handle your choice of automobile worries. At Grande Prairie Honda you’ll receive the best quality customer service with durable, affordable and reliable cars especially Honda automobiles! Give them a trial and let your quest for a worthwhile auto-machine be satisfied. Kudos to Habib and Lucas! Keep up the good work guys!!! Sunny Bruno
I bought my beautiful 2015 Jeep Grand Cherokee from GP Honda just over 2 weeks ago and I love it! It rides great and looks incredible! The staff were super helpful and friendly. We live 2 hours out of Grande Prairie so I called in to ask a few questions and Nick was friendly and answered what I needed to know to make the trip worth while. When we got there he was busy with a customer so Cole jumped in to help us and did a great job! Chris and all the staff were friendly and made our purchase memorable! I would definitely recommend them!
Grande Prairie Honda is by far the best dealership in Grande Prairie. I received the best of the best service. They have top notch employees willing to go out of their way so you get the best deal out there. I highly recommend that anyone looking to purchase a vehicle go to Grande Prairie Honda.
staff made this a very easy experience, looking forward to riding 2020 africa twin more next spring.
Recently purchased a used vehicle. Very good customer service and efficient service. Quick and easy transaction. Great people to work with.
Great service, staff were courteous and thorough.
Really great team they have there, made buying a my new bike easy (almost to easy) Test drove it, took the demo for a couple hours. Shout out to Dale and Joey for helping me out with that. And thanks to Crystal for getting the financing and paperwork done so fast.
Had an awesome experience at Grande Prairie Honda. Bernardo was welcoming and very easy to work with. He really puts his customers first and takes the time to explain all the options, and go through each step with you.
Very pleased with the service at Honda. Just bought a new CR-V from Bernardo, who was very helpful, honest, professional, and accommodating. Bernardo has a "customer-first" approach as we did not feel pressured to purchase and our budget was respected. I would highly recommend GP Honda for anyone considering or looking to purchase. Crystal in financing was also a pleasure to work with and she made the process speedy and stress free!
We ordered a side by side with cab kit and the experience was very smooth and easy from stepping into the dealership to taking delivery of the unit . Highly recommend GP Honda
Very clean professional dealership and the sales representative that I had worked hard at getting the vehicle that I WANTED..... Did not need to settle for anything less. BERNARDO you did a wonderful job, thank you so much! I love my new 2020 WHITE black edition Honda Pilot ????
Everyone was fantastic to deal with from start to finish. An amazing experience from the moment I walked in the door to when I drove away in my new CR-V! I would recommend anyone looking to purchase a vehicle to check them out. I will be back!! Thank you GP Honda!!
Great people were friendly and my quad was dirty a half hour after I got it home
Amazing! no words other than just amazing they are so kind and very helpful with anything and everything they made sure my vehicle was taken care of very well
Amazing customer service. Very friendly staff. Will do everything they can to make your experience the best they can
Highly recommend GP Honda Staff is above and beyond to make everything go smoothly without any pressure. excellent customer services with very clear communication
Seriously best Sales department ever!! Abe was amazing! He listened to what we said, and showed us exactly what we wanted! GP Honda and all staff were great‼️ Thank you so much I highly recommend this company!
Great dealership! I bought a car there in late February and they’ve been super helpful not just through the purchasing process, but with quick service answering all my questions about my car in the following weeks...!
Staff were very helpful. Sydney- one of the sales representatives was great and knowledgeable. Definitely would recommend to a friend or a colleague.
To me this place does deserve a 5 star. I went in there expecting to come out again I am so very blown away at the amazing service and dedication these people have for there customers. Not something you expect in a car dealership. Sydney is an amazing person to talk to and she helped me not only fix my problem but found me a suitable vehicle for me and the winters we have. She put so much dedication to helping me and didn't pressure me at all on to something I couldn't do. I now have an amazing dodge truck that I never thought I would own till I was much older. I highly recommend talking to her if you are looking for a vehicle. Their manager is also a very great person not only did he help me find the right warranties he took the time to explain each one.. there patients and the fact that they actually care to help you rather than take your money and your on your own is amazing to me and next time I need a vehicle I will be going there. I also appreciate megan in financing she did an amazing job helping and made sure this fit my budget. She explained everything in such good detail my warrenty and what it covered that I could understand it and smiled the entire time and made sure I under stood everything before I left that day. Customer service I would say is more than 5 stars I'd say pretty close to 10. Thank you for making sure I have a safe vehicle Sydne your dedication to people is something that more people need ti see these days in places like that. Thank you!
Number one dealership in town no question about it.
Always have been treated as a valuable customer, do everything to accomodate my schedule. 5 stars definitely. Thank you for taking good care of me.
I loved the professionalism at Grande Prairie Honda. Abe answered every question I had & I didn’t feel rushed or pressured into something that I didn’t want. I highly recommend GP Honda!