Reviews of GP Honda (Car Concessionaire)

Rosanne Artibise

Very prompt service. Greeted with a smile and Service Advisor was polite and professional. My car was returned on time and with all jobs completed as requested.

Stephen Sherwin

Service staff are friendly and knowledgeable. They are the main reason i bought a Honda

Jeff Scott

Professional people and super friendly staff. Highly recommended! Don’t buy from anywhere else!

Darlene Knezevich

Honda provides great customer service. The service people are efficient and accommodating and the sales people go out of their way to help a customer find the best vehicle to meet their needs. I am now in my new Honda and I am loving it. Thank you to all the wonderful staff at Grande Prairie Honda.

Manon Michaud

Loved my experience from the Team at GP Honda!! Very friendly, not pushy at all! They were able to work with my budget! Thank you , Much appreciated :)

Justin Hansler

I had a few issues from previous maintenance performed on my vehicle, and Aimee the Service Manager and I spoke about it in detail. After our discussion I booked my car in for significant maintenance (timing belt, water pump, valve adjustment, oil pan gasket replacement). I picked my vehicle up and when I got home I saw a long trail of oil running along my driveway and saw oil pooling under my car. I immediately called Aimee (close to 7 PM at this point- I didn't expect to reach anyone), and to her credit she lined up a tow truck and brought my vehicle in so it could be looked at first thing in the morning, as I was heading down to Edmonton to be with my kids for the weekend. The issue was an incorrectly installed oil pan gasket. The oil pan gasket was repaired, all the smells of oil-on-exhaust coming into the vehicle were cleaned up (I couldn't smell anything) and the vehicle had no issues down to Edmonton and back. Its never about the fumble, its about the recovery and I feel that due to Aimee's rapid response and attention to make this right was exactly that. I was understandably upset initially, and to Aimee's credit she was calm, poised and professional which helped me calm down as well. It is these qualities that has won my repeat business. However, I am displeased with the technician. This job took longer than it should've due to nuts/ bolts seized from nearly 20 years of oil and road grime and no doubt in my mind this affected the technician's attention to detail. This work normally would've been easier for the technician on a newer car, but with my Honda being 20 years old it was more difficult and slowed him down. Most dealerships in my experience pay their technicians by the piece instead of hourly, and if this is the case here then this job may have "cost him money". His give-a-care attitude went out the window, evidenced by oil all over the top of the motor, hoses, fender walls, air filter housing, car hood and most disturbingly the driver's side door handle. He couldn't even bother to clean up the door handle? Makes me wonder what else didn't he do properly. Aimee made it right by having the engine bay, undercarriage cleaned as well as the door handle. For this I am grateful, and will come back again but regardless I am now wary of getting extensive engine repairs made with this technician who is "one of the best" at the GP dealership

18speed

Always a great experience when dealing with the guys, from shuttle service operators, service advisors and sales guys.

Nimrod Llenes

Great people, other dealerships turn me down but these guys worked hard to get me into a Honda Pilot. Highly recommend! Mitch, Carrie, Adam and Chris, thumbs up to them!

Julia Jose

Been here for my car service recently. They provided me shuttle ride to the nearby mall, so I can spend time there, than waiting at the store. Friendly staff.

Nicole Hornett

Another great experience at the Grande Prairie Honda Service Department. The booking process was so easy, and their staff are great! They took great care of my CRZ, and I didn’t feel pressured into the recommended care. Everything was exactly as communicated—no hidden surprises!

Colin “Seaboy” Strydhorst

Great customer service! They own up to their mistakes and have treated me very well.

Nicole Spendiff

Sydney was absolutely fantastic and was very knowledgeable about the different vehicles available. She was very personable and polite throughout the entire process. We travelled from Fort St. John to buy a vehicle and GP Honda was able to deliver my new CR-V to my house! Amazing service! I will definitely return for any future needs. Thank you Sydney and the GP Honda team!

Ben Christie

Friendly helpful staff, all around good experience.

Ven Cab

Does some repairs but not the main issue was fix. Very disappointed.

Rydam Ratnesh

Full facilities realated with two wheeler vehicle

Lana Strachan

An Emissions light came on in my Honda CRV last Wednesday. Called GP Honda Thursday morning to see if we could get in that day as we were travelling to GP anyways for another appointment. They got us in and even gave us a loaner car to get to our other appointment. We really appreciated this and did not expect it. Hoping next week goes as well when I have to take it back to have part installed. ????

Tanya Maahs

Great Staff at this location, I highly recommend them!!

Keren Gregg

Thank you to Chris, Nick, and Adam for getting us into our new Honda. We Love it!

sagar babu

Excellent Service by Meghan. She is friendly and very professional on her work. Would definitely recommend her.

Clyde Gill

Took my 2005 Element in for a recall this morning. The young Lady at vehicle customer service, Julia was both knowledgeable and polite as well as being accomadations. Besides the recall I had a couple other issues which needed to be dealt with and she efficiently made that happen. She also suggested I take care of a headlight problem I was having and arranged for that to be done all at the same time. I'm quite pleased with my experience and will be returning for regular service on this vehicle. Clyde Gill.

Eva Wiebe

Had a great experience! Went in for an oil change and Brandon let me know that my oil pan was leaking and that I could get it taken care of before my warranty was up. Really appreciated that.

kristal lightbourne

They were very transparent with my appointment and how they were running behind. Give me excellent service on arrival, shuttle me home which was great. Received a call saying my car was finish and the shuttle was already in its way for me. Picking up was quick and easy. They explain what they did and the charge. Excellent team.

Mitch Geddes

I had to get an out of province inspection done on my truck and it needed some brake shoes to be replaced and they got it done super fast and got me my inspection paperwork so I can insure my vehicle. Will definitely be using them for any other vehicle repairs in the future.

David Bergeron

Parts department always top notch! ????

rakesh patel

Vehicle was brought in two weeks ago and I was told 1 part needed replacement. When the parts came in I was told it would take 2 hours to complete the repairs. The vehicle was not ready at the agreed time. An additional problem was reported to me when I called to find out if my vehicle was ready. It wasn’t ready. I received no call to advise me of a delay. Poor communication on the part of staff. I spoke with 3 different staff members and I had to explain myself each time. Poor service.

Kyle Housman

The service is always good when it finally gets done, however we had to start servicing our vehicle elsewhere because they never seem to be able to complete service work by appointment. Twice now we have been stuck with no way to pick up the kids from school while waiting on a simple oil change that we had booked an morning appointment for. We call and ask them to guarantee our scheduled time for future appointments and they will not, without even a second thought. Its unfortunate as other service departments provide greater value, in our minds, with more of a customer focused approach to being accountable to completing work on time, instead of excuses and over booking.

Jamie Johnston

They are a money grab. Told me I should look into trading in my van cause i need a new transmission and it shifts hard (my van drives smooth and has lots of power) I think a sensor is faulty they also told me I had leaks everywhere all seals needed to be replaced. DON'T GO HERE FOR SERVICE. As of April 6 2021 I have not put any extra liquids into the leaking everywhere and still drive it with the faulty sensor

Paige Donecz

I have not had a better experience at any dealership in GP than I had at GP Honda! Their team is absolutely fantastic and did everything they could to get me into the perfect vehicle for my family and I. I'll never go to anyone else! ???????? Thank you so much!!!

Jason Moser

Hi, my name is Jason and I have problem...I can't keep a vehicle for more than a year, two tops. ????‍♂️ I've bought a lot of new vehicles over the years and have become accustomed to being jerked around by the typical weasel car salesman. Your tires are worn 5% more than you stated... that's going to cost us 2k to replace them, there's a dime sized stain on the carpet in the back under the car mat... that's going to be an expensive clean... there's no way we can give you what we quoted you on the trade in now. I went into Grande Prairie Honda ready for a fight, just waiting for them to make their bend you over move. It was the strangest experience though... it just never happen. It was hands down the best buying experience I've had at a dealership. I was in and out in around an hour, driving away with my new vehicle. They didn't try to add a cent to the quoted purchase price. They didn't push their unwanted warranties or undercoats and they didn't try to nickel and dime down my trade. Mitch was great to work with and had all the right answers to our questions. He also managed to beat the best prices I found in Edmonton or Calgary and matched their trade in amount. Just a stellar over all experience. I definitely recommend this dealership and Mitch for a great buying experience.

Mohamed Lbouzia

Ms sedny professional ,thank you so much sedny Amazing service ,fast understanding specially

William King

We worked with Nick over the telephone to learn a little more about the Honda Ridgeline advertised at GP Honda. He made us a video of the truck and then presented our offer to Chris, sales manager. One conversation later we had agreed on a very fair price. We live in Edmonton so the no hassle treatment was a hugely appreciated. GP Honda offered to deliver us the truck but in the end we drove to Grande Prairie and took possession. The truck was detailed, the business office was ready for us, Nick went through the vehicle and we were headed back to Edmonton. We enjoyed working with Grande Prairie Honda for three reasons. They were honest and forthright over the telephone, attentive to all my questions and then fully prepared for the delivery of the vehicle. Nicely Done. William King.

Edwin Anstey

I recently bought a 2018 Honda CR-V from Grande Prairie Honda, and am Extremely Happy with my Purchase. Bud, my salesman, is a very down to earth gentleman that kept me in mind with what I was wanting in a vehicle. He fought hard for my business without being pushy or overbearing. He even came in on his day off (TWO Separate Days!) to make sure I was taken care of. Would Absolutely recommend dropping by and chatting with him if your in the market for a new or used vehicle! Very relaxed environment to shop at, at Grande Prairie Honda!!

Carole Dziedzic

I don't live in (nor close to) GP so making the trip for service includes a precisely scheduled shopping trip in order to get home in time for other responsibilities. Service on my recently purchased newer CR-V (from GP Honda) was on time and fast. I was lucky enough to get use of a loaner to get my shopping done which improved my turnaround time to get home. THE best part was that I had a BATTERY TENDER installed which has proved invaluable during the recent stretches of -40+ temps parked outside. Service desk staff are great communicators and I appreciate that. I have been a customer for over 6 years now and continue coming back.

debbie adolphson

Super happy with our purchase experience. The honesty was refreshing and we are thrilled with the Pilot! Highly recommend Grande Prairie Honda!

Karen Chrenek

Honda staff always give me an appointment quickly when needed & work is always done quickly & efficiently. In over 20 years of Honda ownership & dealing at this location, I do not have a single complaint!

Jeremy Baker

Great service and knowledgeable staff!

Jessi Roselle

Customer service (Powersports) was sub-par. Repeatedly called to speak to someone regarding status of ATV service. On hold forever, then reception says someone will call me back and they never did. Then I finally get a hold of them at the end of day and the ATV was complete the day before. So I could have had it sooner (used for business - so lost two working days it should have been used). When I able to finally pick it up I asked to speak to the service manger. She was receptive to the concerns and provided her contact information in the event I have issues in the future. She also followed with a phone call later to clear up some misunderstandings. This review has been edited to reflect the misunderstandings and review rating adjusted accordingly.

Dave Fjellner

Great service! Joey and Dwain were great to deal with! Dan in the bussiness office was great too! Highly recommend shopping here!

Judith Greentree

I have always received excellent service at GP Honda. This is my 3rd Honda and I have always had my Hondas service here. I would highly recommend GP Honda as well as Honda vehicles!!

Michael P.

I took my Odyssey in for routine service at the end of December. At that appt it was found that my high mount brake light was out. I was told that it would cost $89.49 to replace it, as "it does take 30 mins for the install". I had never replaced that bulb before, and don't know much about vehicle mechanics, but 30 mins to change a light bulb seemed odd. I ended up buying the bulb and changing it myself. With no experience it took me about 1.5 mins; it should take a skilled technician less. I don't know what is more concerning, that Honda would say it would take 30 mins or that it would actually take someone there 30 mins to change the bulb. You'd think with a $300 service package the labor for a bulb change might be included. At a previous visit I found a hidden charge for checking the air pressure of the tires. I will be getting my vehicle service done elsewhere now.

Tiffany Higginson

Had a fantastic experience with GP Honda! Nick, Adam, Chris and Carrie all went above and beyond while dealing with us and we couldn't be any happier!! They're super friendly, greeted us at the door and made us feel like family!! Highly recommend going to them if you're looking for a new vehicle!!

sam romaya

I bought a vehicle for a friend of mine live in that area it was amazing experience and the sales guys did not make me feel on any pressure and they make you feel very welcome and the manager I think his name Chris he is amazing he did everything to make the deal happen with my friend budget because they lost their vehicle on an accident and he made it for them very painless . Thank you very much GB Honda

Ken Perry

GP Honda was recommended to me by a friend from a competitive dealership because Honda was highly recommended by a non-profit corporation with a mission to evaluate products and services. From my experience with this dealership over the last few years I completely agree with their assessment, especially their Customer Service.

Oleksandr DW

They have being selling scratched Toyota Highlander for almost $40000 and expected that someone would buy it and the funniest moment that when scratches were spotted, guy who was selling it, said that he is not going to fix everything. Just wanna warm people who are going to buy something there, don’t buy vehicle before it’s washed properly.

Tina McCormick

Purchased snowmobiles, very easy to deal with for sales, financing and parts. Very friendly staff and eager to help. Very accommodating and a great experience.

Dharminder Saini

GP Honda One of the best dealership in Grande Prairie supportive and trustworthy staff at Sales and at workshop with No-pressure, Quick and painless — the dealership made the process easy.

R L

I appreciate the prompt and professional service for my civic when it was desperately in need of a new tie rod.

Dale Dunlop

Recently attempted to purchase a certified used Honda. I payed for delivery. Car showed up dirty, manager refused to wash. After quick inspection, car was definitely not certified and, had not been serviced anytime recently. The car was even missing the lower engine cover; causing the engine bay to be full of dirt and sand. I did not accept car. Manager still charged me for delivery. Terrible experience. Will not be buying a new or "certified" Honda anytime soon. Thank you.

Alysha Steeves

I am leaving another review for Honda as I again am wowed by their service. I had brought my vehicle in for an oil change and ended up having an amazing chat with this lady at the front desk in their service department. I am very grateful to have these experiences as it shows that there are people that you can trust and actually value your time and business in these businesses. It is good to see customer service being honored so well especially in Grande prairie. That you can bring your vehicle in knowing that people really respect you and not just give you a run for your money or scam you and once again I am very thankful for Grande Prairie honda for all that you have done for me. Thank you to the amazing lady who paid for my oil change at the front desk in service and I hope that you recieve an amazing blessing because of your kindness and your heart towards others. I highly recommend this place for anyone's next vehicle purchase as they defintly will help you to the best of their ability and will give you the respect you deserve as well as the kindness that is meant to be given. I hope this helps people be more open to going to a dealer ship there are really good ones out there people who actually have heart. Stop by and see them and see how amazing they are for yourself!!! Thanks again honda!