Reviews of Mercedes-Benz Granby (Car Concessionaire)

Josee Richard Ferland

(Translated) I would have given 5 stars for the service, but I realized later that the contract I had signed indicated 10,500km on the odometer and on delivery 3 days later it indicated 11,283km. In addition there was a paint break on the rear bumper but the most shocking is that the windshield was broken and they did not say anything, hoping that by the time I saw it it would be too late to claim them. I took a picture of the car coming out of the garage and you can see the broken windshield. After discussion they paid for the windshield and I paid for the installation but Mr. D'André's budget was $ 1400 and the windshield cost him a little over $ 1200 he should have reimbursed me for the installation with a letter excuse (Original) J’aurais bien mis 5 étoiles pour le service , mais j’ai réalisé par la suite que le contrat que j’avais signé indiquait 10,500km au compteur et à la livraison 3 jours plus tard il indiquait 11283km. De plus il y avait un bris de peinture sur le par-choc arrière mais le plus choquant c’est que le pare-brise était cassé et ils n’ont rien dit en espérant qu’au moment où je le verrais il serait trop tard pour leur réclamer. J’ai pris une photo de l’auto en sortant du garage et on voit bien le pare-brise brisé . Après discussion ils ont payé le pare-brise et moi la pose mais le budget de M. D’André était de 1400$ et le pare-brise lui a coûté un peu plus de 1200$ il aurait du me rembourser la pose avec une lettre d’excuse

Pierre Marchesseault

(Translated) Excellent service, knowledgeable staff, warm welcome. (Original) Excellent service, personnel compétent, accueil chaleureux.

Serge Patenaude

(Translated) Superb dealer. (Original) Superbe concessionnaire.

Robert Ouellette

(Translated) My vehicle broke down on Highway 10 and I was towed to the Mercedes-Benz dealership in Granby. It was my first experience there. I was delighted with the support for the follow-up and the courtesy of the employees. (Original) Mon véhicule est tomber en panne sur l’autoroute 10 et je me suis fait remorquer au concessionnaire Mercedes-Benz de Granby. C’était ma première expérience à cet endroit. J’ai été ravi de la prise en charge du suivi et de la courtoisie des employés.

Yanick Beaupertuis

(Translated) Top service ... to the service department..Excellent follow-up from Carollanne (Original) Top service... au département de service..Excellent suivi de Carollanne

Michel XU

(Translated) The service is very good and fast (Original) Le service est tres bon et rapide

Cameron Warriner

(Translated) I had a very good experience with the dealership. I found Félix to be honest and attentive to my concerns about the used vehicle I purchased. Thanks for the great service! (Original) J'ai eu une très bonne expérience avec la concession. J'ai trouvé Félix honnête et attentif à mes préoccupations concernant le véhicule d'occasion que j'ai acheté. Merci pour l'excellent service!

Julien Le Roux

(Translated) Wow great concession. Very nice welcome, we give the right time. Even the general manager Martin came to take the time to come and explain everything to us. Thank you Mr. Tremblay. I recommend to anyone who wants to get the facts straight with clear explanations. (Original) Wow superbe concession. Très belle accueil, on donne l'heure juste. Même le directeur général Martin est venu prendre le temps de tout venir bien nous expliquer. Merci Mr. Tremblay. Je recommande à toute personne qui veut avoir l'heure juste avec des explications clairs.

alexander freenote

Not happy!

Michel Bouvette

(Translated) Punctual service and relaxing atmosphere. (Original) Service ponctuel et ambiance relaxante.

Azfer Gill

The dealership isn't the best, especially considering the fact it's a Mercedes Benz dealer and not an economy car dealer, and you will definitely get that impression. Other dealerships are far better in their customer satisfaction, even after buying the car and dont make you feel like you're of no use to them since the sale has been made. I'd recommend you check out any other mercedes dealer before you decide to buy anything here

Martine Bédard

(Translated) I want to share with you the customer experience (service) of this branch. Although the news is not always as I would like, I must admit that I always have the right time and that the staff transmit the information with the greatest transparency and with great courtesy. They do their best to help you, by discussing with you the best solution and as far as possible (rare is the impossible) leaves you a courtesy vehicle. In short, a team that has a keen sense of listening ... and that is effective. Thank you ! (Original) Je tiens à vous partager l'expérience client (service) de cette succursale. Bien que les nouvelles ne soient pas toujours comme je le voudrais, je dois avouer que j'ai toujours l'heure juste et que le personnel transmet l'information avec le plus de transparence et ce avec une grande courtoisie. Ils font le maximum pour vous aider, en discutant avec vous de la meilleure solution et dans la mesure du possible (rare est l'impossible) vous laisse un véhicule de courtoisie. Bref, une équipe qui a un sens de l'écoute aiguisé ... et qui est efficace. Merci !

Francis Dupaul

(Translated) Excellent service (Original) Excellent service

michel laplante

(Translated) very well (Original) très bien

Jasmine Tep

(Translated) We went there a few weeks ago for an interview. No service car was loaned to us and the car was not even washed (which is always done in other Mercedes dealers). Yesterday, we went to the Mercedes in Montreal to buy another car and we asked the seller about the quality of the service we had received in Granby. He told us that is not normal and that a satisfaction survey should have been sent to us. Don't hesitate to go elsewhere. This is quite simply the basis of providing good service and a great customer experience. (Original) Nous y sommes allées il y a quelques semaines pour un entretien. Aucune voiture de service ne nous fut prêtée et la voiture n'a même pas été lavée (ce qui est toujours fait dans les autres concessionnaires Mercedes). Hier, nous sommes allées au Mercedes à Montréal pour l’achat d’une autre voiture et nous avons questionné le vendeur sur la qualité du service que nous avions eu à Granby. Il nous a dit que ce n’est pas normal et qu’un sondage de satisfaction aurait dû nous être envoyé. N’hésitez pas à aller ailleurs. C’est tout simplement la base d’offrir un bon service et une belle expérience client.

Ghislain Loignon

(Translated) Not very negotiable and customer experience to improve (Original) Pas très négociable et expériwnce client à améliorer

Bilel 21

(Translated) I advise all customers to read the contracts well and check the prices and prices when signing contracts because I have not found an option I paid for without being notified beforehand it is sure that I will follow the necessary legal procedures but I do not want you to be victims of such a scam. (Original) je conseille touts les clients de bien lire les contrats et de bien vérifier les prix proposés et les prix lors de signature des contrats parceque moi j’ai pas trouvé une options que j’avais payé pour sans être avertis au préalable c’est sûr que je vais suivre les procédures judiciaires nécessaires mais je voulais pas que vous soyez victimes d’une telle arnaque.

Daniel Blais

(Translated) Excellent service (Original) Excellent service

Martin Boisvert

(Translated) Good service. Price a bit high service / parts (Original) Bon service. Prix un peu élevé du service/pièces

Denis Poitras

(Translated) As a teacher, my correction was the most severe of the school. So, 4 stars is very good (for 5, it would have needed perfection). Thanks to Dominic and Erika. Thanks also to Mia for the delivery and being very well taken care of recovering my forgotten key. (Original) Comme professeur, ma correction était la plus sévère de l'école. Donc, 4 étoiles c'est très bon ( pour 5, il aurait fallu la perfection). Merci à Dominic et Érika. Merci aussi à Mia pour la livraison et s'être très bien occupée de récupérer ma clé oubliée.

Donald Macmillan

Excellent service across the board... Prompt service, courtesy car awaiting me. Service completed efficiently and a very courteous and professional service representative making the entire experience very easy. Well done!

Guillaume Turcotte

(Translated) I admit that I had a hesitation on my first visit, but it was a very nice experience with a very nice team. I recommend without hesitation and I will return for my next purchase (Original) J'avoue avoir eu une hésitation a ma première visite, mais se fut une très belle expérience avec une très belle équipe. Je recommande sans hésiter et j'y retournerai pour ma prochaine achat

Marie Rainville

(Translated) Impeccable service, competent staff and listening, thank you, Philip Jorge! (Original) Service impeccable, personnel compétent et à l’écoute, merci, Philip Jorge!

Nathalie Desautels

(Translated) Nice welcome, good support, good service! On the other hand, really too expensive in my opinion for simple regular maintenance ($ 540) where there was no mechanical de facto other than checks, oil change and filters. This is the Mercedes experience I imagine more than this specific garage. Great but really overpriced. (Original) Belle accueil, bon soutien, bon service! Par contre vraiment trop cher selon moi pour un simple entretien régulier (540$) où il n’y a pas eu de mécanique de fait autre que des vérifications, changement d’huile et filtres. C’est l’expérience Mercedes j’imagine plus que ce garage spécifique. Super bien mais vraiment trop cher.

Luc G.

(Translated) Welcoming, kind and professional staff. (Original) Personnel accueillant, gentil et professionnel.

Monique Ouellet

(Translated) Warm and efficient service. The part to be replaced was not available. (Original) Service chaleureux et efficace. La pièce à remplacer n’était pas disPénible.

Kp lini

(Translated) I was there just to have my car inspected, firstly I think it sounds like I do not know anything that I'm young and told me that I should change my car because it was "rotten", and the more they my charge about double what they told me. In addition they poorly reassemble my car which caused problems and damage my car, it could have been even more serious if the problems had not been resolved later. Use simpatic but big lack of professionalism quote maintenance (Original) J'y ai été juste pour faire inspecter ma voiture, premièrement je pense qu'il ce son dit que je connais rien vue que je suis jeune et mon dit que je devrais changer de voiture car celle ci étais "pourrite", et plus ils mon charger environ le double de ce qu'ils m'avais dit. De plus ils on mal réassembler ma voiture ce qui a causée des problement et endommager ma voiture, ce aurais pus être encore plus grave si les problème n'avais pas été réglée par la suite. Employer simpatique mais gros manque de professionnalisme coter entretien

Michel Chamberland

(Translated) Always an excellent garage for the quality of the service staff. (Original) Toujours un excellent garage pour la qualité du personnel de service.

Jean-Francois Breton

(Translated) Superb facilities, impeccable service, a warm and friendly welcome. Thanks to the whole team! (Original) Superbes installations, service impeccable, accueil sympathique et chaleureux. Merci à toute l’équipe!

Minh Duc Duong

Devoted staff, always bend over to please customers specially Mathieu, Philippe, Richard from service department as well as Guy and Meïa from sales. The car is good but those guys are top notch.

Denis Lacasse

(Translated) update S V P (Original) mise a jour S V P

Samrina Qureshy

Bad service!

Aubin Mbiya

(Translated) Good service guys and thanks for the coffee !!! (Original) Bon service les gars et merci pour me café !!!

Yvon Caya

Good job

Luc Cardinal

(Translated) Service always friendly, efficient, on time! In addition, Mathieu always manages to make us smile, often by offering more than what was requested (such as a free car wash). Well done! (Original) Service toujours convivial, efficace, dans les temps! De plus, Mathieu réussit toujours à nous faire sourire, souvent en offrant plus que ce qui a été demandé (comme un lavage de la voiture sans frais). Bravo!

2591278 Ont. Inc

Terrible experience. Would never do business with them again.

Eugene Polevoy

Worst experience dealing with these people. Rude and dishonest. Bought a $200k+ car from them and they were deceptive and rude. Would steer clear of these disrespectful people.

Ally barry

Changed owner

Big 13

(Translated) Excellent service (Original) Excellent service

Josee Busque

(Translated) Thanks for the excellent service (Original) Merci pour l excellent service

christian court

(Translated) Excellent service, efficient and courteous. (Original) Excellent service, efficace et courtois .

Domynique Jutras

(Translated) Excellent service, very courteous staff! (Original) Excellent service, personnel très courtois !

denis langlade

(Translated) Thanks for the repair. Your service is excellent. (Original) Merci pour la réparation. Votre service est excellent.

Naved Ahmed

Recently in December 2018 bought a Mercedes E250 and it was a biggest RIP off from a MERCEDES BENZ DEALER .Sorry but please make sure to avoid this dealership . Liars crooks and they will lie to sell you anything specially if you dont speak French.Never trust anything they say or promise until you get it done or get it signed on papers because they are the biggest liars i ever met in a dealership,donce you drive your car out of showroom its worst service you will ever get . They dont even answer your calls. This is the reply to management for apologising thanks but no thanks because saying sorry wont cut it the problem is not solved yet and I still have issues from the car you guys sold me by saying its terrified and I paid for extended warranty on this car. You asked me to explain why I said Martin Tremblay Directeur général des ventes And Mr Guy is the liar is because I have all the emails and proof of financing records which will prove that they are the biggest liars . Let's start from day one Roters were gone and i drive that car from Quebec to Brampton Ontario luckly got safe but you guys put me and my family on risk.i send you the pics and bill of repairs which was not paid to me till this day.Second Mr. TREMBLAY say we gave you a discount on that car did any of the sale purchase documents or email record you guys have to prove that the discount was for the repairs and my time wasted to get it fixed? Now it's been 4 months and I did not received the key promised to be mailed and I have proof of email that it was suppose to be send .Recently 3 days ago I got a threatening email from Mr. Tremblay to take of my review and to that I replied please compensate for the lies and repairs the car needed or I have no other option to go to media and my lawyers. * All this review is for others to be careful about lies this dealership enjoys doing with it clients.ANYONE who think what i am saying it's not true i will be happy to emIl you all the Receipts of Word done at another dealership in Toronto.just send me your email. Last but not least dont believe in what reply the management post here on Google because they dont answer my calls or emails except of threats to remove my review.

claudia dubreuil

(Translated) Excellent service as always. (Original) Excellent service comme toujours.

ray maurice

(Translated) I had a rental that I wanted to return prematurely because I had bought another brand of vehicle. I asked for an evaluation of my vehicle and the best way to sell my rental. After an evaluation of the director of user sales which was well below the prices displayed on carmax or auto hebdo and as a comment that I will be lucky to sell. So after an announcement I received the price I had asked and contacted again. The director to have the best solution for my vehicle transfer he repeated to me that I had been lucky to sell at my price and that I had to buy and then sell it which was completely wrong Fortunately there was Erika who made the transaction without any problem So a big 5 star to Erika and a big zero to the director of users who should stop looking at the navel (Original) J’avais une location que je voulais retourner avant terme parce que j’avais acheté une autre marque de véhicule .J’ai demandé une evaluation de mon véhicule et le meilleur moyen de céder ma location Après une évaluation du directeur des ventes des usagers qui était bien en bas des prix affichés sur carmax ou auto hebdo et comme commentaire que je serai chanceux de vendre .donc après une annonce j’ai reçu le prix que j’avais demandé et recontacté. Le directeur pour avoir la meilleur solution pour mon transfert de véhicule il m’a répété que j’avais été chanceux de vendre a mon prix et que je devais racheter et puis la revendre ce qui était complètement faux Heureusement qu’il y avait Erika qui a fait la transaction sans aucun problème Donc un gros 5 étoile à Erika et un gros zéro au directeur des usagers qui devrait arrêter de se regarder le nombril

Laurent Thibodeau

(Translated) We question the validity of the evaluations because we received a phone from the seller asking us to put a good comment suggesting we put 5 stars that his boss was going to be happy which removes the objectivity in my opinion. We would have liked more authenticity and we had very little information about the electric vehicle. A call after the purchase asking us to refer it we felt the calls by interest to do business there ... (Original) Nous remettons un peu en question la validité des évaluations puisque nous avons reçu un téléphone du vendeur nous demandant d’aller mettre un bon commentaire nous suggérant de mettre 5 étoiles que son patron allait être content ce qui enlève l’objectivité selon moi . Nous aurions aimé plus d’authenticité et nous avons eu très peu d’informations concernant le véhicule électrique . Un appel après l’achat nous demandant de le référer nous avons senti les appels par intérêt à faire de là business ...

Roger Dubois

(Translated) Fall 2021: 3rd or 4th visit here. The service is always impeccable and reliable. Thank you to the entire Mercedes-Benz Granby team! First visit here for the first maintenance of my Sprinter (Class C recreational vehicle, obviously bought from an RV dealership). I was received as if I were a regular customer. Courteous and friendly staff. I had a good discussion with the technical advisor. The service was carried out at the agreed time and quickly. What more ? Many thanks to the dept. service from Mercedes-Benz Granby! (Original) Automne 2021 : 3e ou 4e visite ici. Le service est toujours impeccable et fiable. Merci à toute l'équipe de Mercedes-Benz Granby ! Première visite ici pour le premier entretien de mon Sprinter (véhicule récréatif classe C, acheté évidemment chez un concessionnaire de VR). J'ai été reçu comme si j'étais un client régulier. Personnel courtois et sympathique. J'ai eu une bonne discussion avec l'aviseure technique. Le service a été effectué à l'heure convenue et rapidement. Que demander de plus ? Un grand merci au dept. de service de Mercedes-Benz Granby !

eggroll king

(Translated) Although I bought my vehicle elsewhere, I want to emphasize that Maude has offered me exceptional service. (Original) Malgré que jai acheté mon véhicule ailleurs, je tiens à souligner que Maude m'a offert un service exceptionnel.

Andre Robert

(Translated) Good service (Original) Bon service

Luc Hamel

(Translated) Yannick and Erica were a pleasure to buy a vehicle remotely! A courteous and professional report. I would buy back with you! (Original) Yannick et Erica on était un plaisirs pour acheter un vehicle à distance ! Un rapport courtois et professionnel. Je rachèterais avec vous!

Jaspreet Maan

Very Bad service never pick the phone ,called 7-8 times leave message after couple of days they will call back when you call from out of province then it is terrible no care about you. On the phone system there is no english option you don't know which key you have to press for leaving a message because everything is in french no respect for the out of province people I am calling them almost more than 15 days to deal to buy the Mercedes GLC 300 SUV never responce on time no proper answer. On the website it shows certified vehicle but when you deal with them then they will tell you have to pay more 1995 for the certification then why they post the price on the website and it shows certified vehicle if you ask something they will tell you give 5 minutes I will call you back after talk to the manager no will call you back manager never wants to talk to you I asked the guy that I am coming from Toronto more than 6 hour drive how i pick the car they told me that delivery charge may be $500 or $ 600 and told me that they will check with the manager nobody calls back I am calling 3 times and leave message and email them that please call me after 3 days I got an email that GLC 300 was sold .So dis-appointed .NEVER EXPECT FROM MERCEDES THAT THEY HAVE SO WORST THAN WORST SERVICE.

David H

Great service in all aspects. All used inventory looks brand new. Excellent customer service

Louis Raby

(Translated) Quick, courteous, and well-informed meeting. Very satisfied with the service (Original) Rdv rapide ,courtois, et informe bien. Très satisfait du service

Pierre Durand

(Translated) I took possession of my new Genesis here and there was a problem with my tires 1 month later, it was losing air, I went to see a Genesis dealer who showed me that there had a dent on one of my tires. So I communicated with my representative to see what we could do but he was no longer working there, my file was transferred to the Sales manager Mr. Francois D'André, who in teamwork with the co-owner Mr. Jean-Francois Frenette, we managed to resolve my problem even though I went to Florida, 6 months later. They agreed to install a new tire on my vehicle. I want to thank all the staff for this work. (Original) J'ai pris possession de mon nouveau Genesis ici et il y a eu un trouble avec mon pneus 1 mois plus tard, il perdait de l'air, j'ai été voir chez un concessionnaire Genesis qui m'on montré qu'il y avait une bosse sur l'un de mes pneus. J'ai donc communiqué avec mon représentant afin de voir ce que nous pouvions faire mais il ne travaillait plus là, mon dossier a été transféré vers le directeur des Vente monsieur Francois D'André, qui en travail d'équipe avec le co-propriétaire Monsieur Jean-Francois Frenette, on réussi à régler mon trouble et ce même si je suis parti en Floride donc, 6 mois plus tard. Ils ont accepter de m'installer un pneu neuf sur mon véhicule. Je tiens à remercier tout le personnel pour ce travail.

yves bornais

(Translated) SUPER GOOD TEAM EXCELLENT VERY FRIENDLY SERVICE.MERCI TO DOMINIC LEBLANC FOR HIS PATIENCE. (Original) SUPER BONNE ÉQUIPE EXCÉLLENT SERVICE TRÈS AMICAL.MERCI À DOMINIC LEBLANC POUR SA PATIENCE.

Bill Mateer

(Translated) I have an excellent experience, Mathieu Monast took good care of my car starting with the valet service and all the work was done according to the pre-established schedule. (Original) J'ai un excellent experience, Mathieu Monast a bien pris soin de ma voiture commençant avec le service de valet et toutes les travaux étaient fait selon le cedule pre-établi.

Dominic Leblanc

(Translated) Staff really nice and professional !!! (Original) Staff vraiment agréable et professionnel!!!

Mic Roy

(Translated) Ordinary annual service, car that was not washed at the end of the service and no courtesy car. Very eager seller when buying 1 year ago and tries to sell you everything in the "backyard" instead of what you really want. I finally bought a completely assembled car in Montreal Silverstar as I wanted it :) (Original) Service annuel ordinaire, voiture qui n'était pas laver à la fin du service et aucune voiture de courtoisie. Vendeur très achalant lors de l'achat il y a 1 an et essaie de te vendre tout ce qu'il y a dans la "cour" au lieu de ce que tu veux vraiment. J'ai finalement acheté à Montréal Silverstar une voiture complètement montée comme je la désirais :)

SuperiorCarePartners

(Translated) Not honest. Don't trust them. (Original) Pas honnête. Ne leur fais pas confiance.

Eric Troncy

(Translated) Unparalleled customer service from a dynamic and attentive team. (Original) Un service clients hors-pair par une équipe dynamique et attentionnée.

Fouad Laaroussi

(Translated) Guarantee on colored lips with the purchase and they do not honor. I leave my vehicle for tire change, almost 2 weeks before receiving the vehicle and almost no return calls I have to run after them. I have car washes included, they keep the vehicle as dirty as it was when I left it. We feel like we have quality service at Mercedes. Granby really disappointed me. In addition they are very long to join and return almost no calls to me. They persued my tie-up stick and told me 2 months later that they had sent it by post without tracking without mem averrtor. Awful experience and it’s not over yet .. they’ve promised things for 2 weeks from now .. (Original) Garantie sur des lips de couleur a l’achat et ils n’honnorent pas. Je laisse mon vehicule pour changement de pneu , presque 2 semaine avant de ravoir le vehicule et presque aucun retour d’appel je dois leur courrir apres. J’ai des lavages auto inclus, ils me remmene t le vehicule aussi sale qu’au moment je l’ai laissé. On est sencé avoir un service de qualité chez mercedes. Granby me decoit enormement . De plus ils sont tres dura a rejoindre et me retournent presque pas les appels. Ils ont persus ma mannette de garrage et me disent 2 mois plus tard qu’ils lavaient envoyer par la poste sans tracking sans mem averrtor. Emauvaise experience et ce n’est pas fini a suivre.. ils mont promis des choses pour dans 2 semaines..

Pierre D'Astous

(Translated) We charge you the total! Big change in final prices since the new administration. I was advised of major work to be done at the suspension. I went to check in another service center and, oddly, everything is in good condition. I seriously question the need for other fees and repairs that I made. Update: The manager of the service took the trouble to call me following my opinion Google. He recognizes that they are very preventive and that there should be clearer explanations given to the client when submitting an estimate. (Original) On vous facture la totale ! Gros changement au niveau des prix finaux depuis la nouvelle administration. On m'a avisé de gros travaux à effectuer au niveau de la suspension. Je suis allé faire vérifier dans un autre centre de service et, bizarre, tout est en bon état. Je m'interroge sérieusement sur le besoin des autres frais et réparations que j'ai fait effectuer. Update: Le gérant du service a pris la peine de m'appeler suite à mon avis Google. Il reconnait qu'ils sont très préventifs et qu'il devrait y avoir des explications plus claires données au client lors de la soumission d'un estimé.

Michel Grenier

(Translated) Good evening !!!! The service… Extremely satisfied. I must tell you that the staff are very courteous and really professional !!! I was advised by your technical advisor (Mathieu Monast) with a masterful hand !!! A definite asset for your dealership. What could be better than a technical advisor with excellent knowledge of mechanics! As a frontline employee, an example of professionalism. For all these reasons SURE that my next purchase will be at home because I feel at home! I believe that congratulations go to the whole team and especially to this employee !!! Thanks again !!! (Original) Bonsoir !!!! Le service… Extrêmement satisfait. Je doit vous dire que le personnel est très courtois et vraiment professionnel !!! J’ai été conseillé par vôtre aviseur technique ( Mathieu Monast ) d’une main de maitre !!! Un atout certain pour vôtre concession . Quoi de mieux que d’un aviseur technique ayant d’excelantes connaissance en mécanique ! Comme employer de première ligne, un example de proféssionnalisme. Pour toutes ces raisons CERTAIN que mon prochain achat sera chez-vous car je me sent chez-nous ! Je croit bien que des félicitations s’applique à toute l’équipe et surtout à cette employé !!! Encore MERCI !!!

Jean francois Bedatd

Ok

Javier Penas

very good

Denis Desmarais

(Translated) Very caring and professional people (Original) Des gens très attentionnés et professionnels

Olivier Painchaud

(Translated) Excellent service and very professional. Special thanks to Maude. (Original) Excellent service et très professionnel. Merci spécialement à Maude.

Jacques Jette

(Translated) Currently Awaiting Response from Mercedes-Benz Granby for Problems Purchasing a Used Car for Repairs Following (Response for my troubles 4 Towing repair at my expense I consider my Experience with Mercedez Benz Cars OCCASIONS like a REAL NIGHTMARE (DISAPPOINTED) I am thinking of Filing a Consumer Protection Complaint APA (Original) Présentement en Attente d une Réponse de la part de Mercedes-Benz Granby pour des Troubles à l Achat d une Voiture D Occasion pour des Réparations Suite a (la Réponse pour mes troubles 4 Remorquages réparation à mes Frais Je considèrent mon Expérience avec Mercedez Benz Voitures D OCCASIONS comme un VRAIS CAUCHEMAR ( DÉÇUS )Je pense Déposer une Plainte à la Protection du Consommateur . A.P.A

Marylise Parent

(Translated) Excellent service. The staff are very attentive and knowledgeable! (Original) Excellent service. Le personnel est très attentionné et compétent!

Marie-France Ladurantaye

(Translated) The best team !!! (Original) La meilleure équipe !!!

Marcel Petitclerc

Super service, they took care of me like I was the only customer that matter.

Fanny Chamberland

(Translated) An absolutely exceptional team! I have been a customer since 2012, and even when I lived in Montreal, I came back to have my car serviced at this dealership because their service made such a difference. I highly recommend! (Original) Une équipe absolument exceptionnelle! Je suis cliente depuis 2012, et même lorsque j'habitais à Montréal, je revenais faire faire l'entretien de ma voiture chez ce concessionnaire tellement leur service faisait la différence. Je recommande fortement!

corine chiasson

(Translated) I would like to thank your team for excellent service and welcome before and after sales, courteous and professional people, great experience. I RECOMMEND EVERYONE. (Original) Je remercie votre équipe pour un excellent service et accueil avant et après vente des gens courtois et professionnels belle expérience JE RECOMMANDE A TOUS.

Serge Cloutier

(Translated) Service in gold, Richard and Benoît always at your listening, Rémy to pieces also (Original) Service en or , Richard et Benoît toujours à votre écoute , Rémy au pièces également

Zishan Basharat

Bad service

Luciano Arena

(Translated) Personal attentive to customer needs (Original) Personnelle attentif au besoin du client

Rox Falc

(Translated) Wow wow and re wow !!!!! Special thanks to Philip Technical Adviser !!!! I recommend this place to everyone ???????????????? (Original) Wow wow et re wow!!!!! Merci particulier à Philip aviseur technique !!!! Je recommande cette endroit à tout le monde ????????????????

Alain Curadeau

(Translated) I would like to highlight the excellent service received at Mercedes Granby. I highly recommend it. (Original) Je tiens a souligner l'excellent service reçu chez Mercedes Granby. Je le recommande fortement.

Robert Schmitt

Very pleased with the friendly and efficient service received from MathieI. Carrollanne was very helpful in explaining how the Mercedes me app works both on the phone and on the car screen. Thank you

Rita Dionne-Marsolais

(Translated) Good service to Mercedes-Benz Granby. But why does Mercedes Benz Canada not deliver all of the instruction books and summaries in French? I'm still waiting for two documents ... (Original) Bon service à Mercedes-Benz Granby. Mais pourquoi Mercedes Benz Canada ne nous livre pas tous les livres d'instructions et les sommaires en français? J'attends toujours deux documents...

Réjean Massicotte

(Translated) Very satisfied with the services of Mercedes-Benz Granby. (Original) Très satisfait des services de Mercedes-Benz Granby.

Shahz Gujjar

Bad service..

Andre Richer

(Translated) Very satisfied Thank you (Original) Très satisfait Merci

richard loder

(Translated) At Mercedes Benz Granby, it's always perfect! (Original) Chez Mercedes Benz Granby, c’est toujours parfait!

Sanaa Zniber

(Translated) The best shopping experience thank you very much for your listening, service, professionalism, speed ... ???????????? (Original) La meilleure expérience achat merci bcp pour votre écoute, service, professionnalisme, rapidité ... ????????????

abdelhai sekkat

(Translated) I bought a C400 the month of January 2019 from Mercedes-Granby a car that passed their inspection to have the Cerite Star Warranty that I took so I was happy with the purchase, unfortunately after 2000 km I changed the AirChoc's, also after not even two months of the purchase I noticed that there are vibrations after certain speed when I inspected the vehicle I was informed that the two rims ahead are bent and damaged that I have repair, 3rd thing after 3000 km that I drove with the car I had the lights for a B services that cost me $ 734 (I do not understand how a big dealership like Mercedes sells a vehicle that is already due for a service), the fourth and last thing on the day of the purchase of the vehicle I decided to buy new tires from their home to have peace of mind but after 1400 km at the time of the car inspection in New Brunswick I was informed there is a defect in one of the tires must be replaced. I confirm that there is no after-sales service I tried to call and I explained to refund or replace the faulty tire but without result. (Original) J’ai acheté une C400 le mois de Janvier 2019 de Mercedes-Granby une voiture qui as passé leurs inspection pour avoir la Garantie cérite étoile que j'ai pris donc j’étais content de l'achat, malheureusement après 2000 km j’ai changé les AirChoc's, aussi après même pas deux mois de l’achat j’ai remarqué que ya des vibrations après certain vitesse quand j’ai inspecté le véhicule on m’a informer que les deux jantes en avant sont pliée et endommagé que je dois réparer, 3 e chose après 3000 km que j’ai roulé avec la voiture j’ai eu les lights pour un services B qui m’a coûté 734$ (je ne comprends pas comment un grand concessionnaire comme Mercedes vends un véhicule qui est déjà dû pour un service), la 4 e et la dernière des choses le jours de l’achat du véhicule j’ai décidé d’acheter des pneus neuf de chez eux pour avoir la tranquillité d’esprit mais après 1400 km lors de l’inspection de voiture au Nouveau-Brunswick on m’a informé qu’il ya un défaut dans 1 des pneus qui dois être remplacer. Je confirme que ya pas de service après-vente j’ai tenté d’appeler et j’ai expliqué pour me rembourser ou me remplacer le pneu défectueux mais sans résultat.

Yves Goulet

(Translated) Excellent service (Original) Excellent service

Judy Hage Youssef

Felix is the go to agent!!! Loved how ready he is to answer all my questions and how helpful and professional his service was!!! 10/10