Reviews of Brown's Volkswagen (Car Concessionaire)

Michael MA

Great people to do deal with and great a great product to offer. My 14 Jetta has almost 200k on er and the service I have needed has been great the whole way

Jamie Mackay

Stephanie Arnold was great, really appreciated the help! Thanks Stephanie from Tammy @ Bathurst Honda!

Tarandeep Singh Saini

Knowledgeable, friendly service

Patrick Ross

Dealing with Nick was one of the best experiences I've had when buying a car, I didn't feel like I was getting cheated or any negative vibes, along with him being extremely friendly, helpful and just a riot to deal with made this a great experience for myself! If you are going to browns request Nick, you wont get find anyone better! Keep up the good work Nick and congrats on your promotion! see you in a few years when I upgrade!

Tammy Aubie

Great friend of mine works at Browns and you're always treated like family anytime you're at the dealership. I recommend Brown's to everyone who is looking for a vehicle.

Tom Gaudet

They tried to screw me over during mvi and tried to make me pay thousands of dollars or trade in my car, when there was nothing wrong with it!

Mani Verma

Brought my vehicle in for service. It seems they forgot to order the part. The job took 8 days longer than quoted

Adam Woikin

Have dealt with Brown’s on three vehicles, both new and used, all good experiences. Their service desk just recently went out of their way to help me a LOT on an issue and they found me a surprisingly cheap fix - I am super grateful for the money they saved me.

Larmahil CRM Consulting

Friendly and Fantastic service, Highly recommended!!!!

Patrick Poirier

Very helpful staff, they care about there customers needs.

Craig Gallant

beautiful dealership and friendly staff

Myles

Great service

mike belair

I highly recommend going to see Nick for any vehicle needs! When we were not able to find the exact vehicle we wanted close by, Nick sourced one out of province for us and had us on the road in three days! The process was incredibly smooth and quick. Thanks so much Nick, we are loving the new Tesla!

Jonathan Levy

Great group of people fast and friendly. Easy to talk to and dont mind questions.

Robyn Verhoeven

They are not getting better with time.They used to be good when Paul worked there. Their new hires do not know how to sell cars or know customer service. Being a business owner myself I know how it should be done. They had no idea about the details of their cars and it came to a point where I had to tell him how to sell me the car. Their customer service was the worst. Do not know how to treat customers or work through the sale of a car. Disappointed will not go back. Teach your employees how to deal with customers and how to sell car. Will probably go to moncton to get the car I want now.

Haron Duitman

Nick and the rest of the team at Brown's VW have always gone above and beyond to provide the sales and service that I have come to expect with a car dealership, so much, that we have purchased 3 vehicles from them I less than 2 years.

Kyle Bassett

We are from Ontario and we have utilized the services of Brown's Volkswagen twice while visiting PEI. The first time was in their original office and the second was in their new spacious facility. From the initial call making an appointment, the receptionist when we arrived and the service staff were amazing. We honestly felt like we were family. They were quick, efficient and truly pleasant during our entire visit. I would highly recommend Brown's Volkswagen to anyone.

Cyber Bully

Fantastic service . And willing too make a customers happy which is a thumbs up

B.T. DIAGNOSTICS

They quote me $1079 just to replace 2 bushes. I got that done in $160 from local mechenic. They were charging $780 for labour to replace $75 worth of parts.

Joshua Biggley

Very friendly, honest people. This is why I came to Brown’s. Truly happy with my experience start to finish. I didn’t have to go looking for a sales person they were right there greeting me before I even got out of my vehicle . I’ve dealt with both Dave and Phil in the finance office, they both were very nice and clear about my options. Everyone was straight forward about the entire process.

Iain Galloway

The customer service at Browns Volkswagen was incredible. Very friendly and professional. They treated me with respect. I was very undecided at what was needed for me and my family . The professionals at Browns Volkswagen help me decide that the Atlas was my best choice and made buying this great vehicle very easy for me. They were fast and efficient. They answered every call and every text message very quickly. David made my buying experience at Volkswagen very positive. They make their customers their fist priority. I would highly recommend Browns Volkswagen.

Sandra Bowes

Had a great experience at Browns, blew out the side wall on the front of my bran new atlas while on pei. The team worked hard to get a tire shipped in early considering it was not easy to find. Fit me in for replacement that day and looked after all the warrienty paperwork for me. Was a pleasure dealing with the services department. Amazing service, thank Brown's team...

tessa burke

1st in the door is the inspection by a service advisor that cost is $ 11.50 nothing mentioned to customer. One would think that would be just normal customer service if there was a light out than it would make profits off the part and labor.

Cassie MacLean

I love my VW and this is where I have to get some of the VW OEM parts. Good spot and helpful parts/service people

Derrick

Treated me excellent, top notch service before, during and after my lease.

Edmond Ftoni

You guys crush it service wise, we love our golf sport track too bad we’re getting serviced in Richmond Hill but it’s good nonetheless. Seriously though, nothing but kudos unto and the staff but we are now in Ontario and for the love us cannot locate the owners manual? Please advise

Norm Bryenton

Dropped in with car issue without appointment. Greeted by receptionist and then Jax, who promptly took my vehicle to be serviced (tire warning). Offered coffee while waiting. Not a long wait, all staff welcoming. Was able to still arrive to work on time. Very much appreciated. Thank you.

James “Jay” Nygma

Ok nice and clean.

Mikayla Arsenault

Ive been dealing with the great team from Browns VW since 2007 and have purchased a number of cars over the years . Their sales service and parts staff have always provided exceptional customer service. I would highly recommend Browns VW for all your automotive needs.

Sadie MacLean

Worst costumer service experience ever had they have no experience to handle problems. Never go to them.

Sachin Duggal

Horrible service dept. I drove to Moncton with my Jetta to get service done as Browns staff was incompetent for the times I went there.

Kevin L

Great staff . They listen to your concerns and will do everything possible to help you out .

Amanda Gibbs

During our cross Canada trip our ‘14 Golf TDI required a oil change. We booked an appointment for September 17. Initial inspection and review of our car’s online maintenance record showed that it was due for a brake fluid flush/change and a complimentary wheel alignment check showed an alignment was recommended. I agreed to both. I asked that windshield washer fluid NOT to be topped up as I want to stick with RainEx. This was written on the work order. We were told the service department would call us when the car was ready. Off we went to explore Charlottetown. After no call from the service department, we called at 4 times - NO answer nor voice mail after two more try’s our call was answered and the shuttle would pick us up. We payed the bill and off we went. This morning (23rd), in preparation for our long journey home, I did a thorough check to make sure all was well. To my surprise I discovered the windshield washer fluid was topped up and the oil was overfilled. As it’s a 1 ½ hour drive to get to Brown’s and I don’t have the time to waste I paid a local mechanic to remove excess oil - which he estimated to be close to 2 litres and it looked to him that the oil wasn’t changed. Brown’s may be THE place to go if you’re a local - I would take serious pause before visiting the shop again.

Colin Mcdearmid

We were treated very well at Brown’s and especially by Stephanie Arnold. We were having our car serviced and we were in a bit of a hurry to attend a luncheon with friends. Knowing this, Stephanie suggested we take one of the new Tiguan’s to our luncheon and get the chance to have a real test-drive. It was so appreciated. Thanks, Stephanie. :)

Ryan P

excellent experience shopping in Brown's, nice team and awesome vehicles!

Jonathan Henderson

Bought my jetta at Browns . Friendly ,courteous staff and not just at purchase time . I get my car serviced there and get the same great service !

Robbie Dylan

Great

Tushar Dudhat

Amazing service! Treated us like royalty basically. If there’s an issue with your car they will handle it and accommodate you in the best ways possible!

Chris Lauer

Great

jayden and brayden

Not soo happy

Lysanne Fortin

Sale agents are well trained and knowledgeable but the service department don't know how to treat customers especially adam the service manager he don't know how to talk to the customers, he was rude and do not want to cooperate. Good luck bro.

Island Guy

Do not go here to get your VW fixed. They tried to charge us $500 for a part that costs $5. Went to Steel Heels and got quoted $20 for the same job. They also told us that if we didn't fix our timing belt immediately that our engine would fall out; turns out that wasn't true either. When we turned down the service to seek out a second opinion, the manager called us back an hour later offering a $200 discount if we got the work done that day. If they could take $200 off then why didn't they just quote us that price in the first place?? A mechanic should not be bargaining with its customers. The whole experience felt like a scam. On top of that, customer service is terrible, they're rude and disorganized. Save yourself the hassle and money - don't go here.

Steven ONeil

We’ve been using Browns Volkswagen in Charlottetown for years to detailing for two vehicles, twice a year. Once after winter to rid the car of salt and winter grime under the car, around door frames, and in the floor mats; second after summer to remove the beach sand and all the dust from having windows open. The cars are so clean inside and out afterwards, They look like they’ve come off the showroom floor! It’s helped keep the vehicles looking new. Great maintenance for your vehicles.

Hannah Beck

Such a nice and clean sales building. The garage portion is the cleanest I have ever seen. I am overly impressed with the GM; he will speak to any customer anytime- his office is the first one you see.

Cindy Wallace

This is the second Atlas I bought from Browns. Jeff and Richard were very accommodating, Stania was great for the contact free delivery. The decision for the second Atlas purchase was also due to great service team, Mike is awesome and treats everyone like they own a VW flagship. From the initial greeting to final signature, highly recommended, professional and friendly experience. Cheers folks! A.J. Sark

grant kenny

Love Volkswagen and all of there amazing staff

Kathleen Morrell

Great service from all staff , we love our new 2018 tiguan and beetle dune

Margaret Ross

We love our 2021 VW Atlas! Great purchase experience. Thanks to Nathan (sales consultant) and Richard (general manager)! They made the process easy and I know Brown's will be there for us if we need anything in the future.

wayne connell

Great people, Ryan has sold vehicles to family and friends of mine, nothing but good things to say about Browns.

Amanpreet Jhinjer

Great Sales Manager!

Jana McCormack

Robin was a great help to me

Peter Wilson

It is a nice and lovely place for all Volkswagen users. I like that store and sometimes it makes me feels like I'm in a Volkswagen club.

LIU NA

I have visited the Brown’s volkswagen. Pedro helped me a lot to find better option according to my budget and requirements, he was the awesome sales person I have ever meet till this date.

Ken Peters

Great staff

Dino Mateo

I've had nothing but great service from the sales managers. They've gone above and beyond to help us get a vehicle that's perfect for our family. I've been with browns for 3 years, and ill be staying with them.

Fred MacLeod

Bought a GTI in 2015 and traded it in for a Golf R this past summer. Great cars, and treated very well by the staff!

John van de Walle

I've purchased 2 vehicles from Ryan at Browns, and he's awesome. He set me up in perfect vehicles for great prices and everyone was just straight up. You'll appreciate it.

Jon Bromley

Great service department. They always wash your car and top up all fluids free of charge. I recently called to ask what kind of coolant my car took and Andrew from service said to stop by and he would top it up himself.

Roby maNn

We bought a Atlas yesterday. The clerk Stephanie was very helpful and patient, our family had big arguments and she just kept waiting and changed wheels for us. Thank you so much. The car itself is also very good, easy to drive.

kayla shaw

Their mechanic doesn’t know anything. Worst place to goto in Pei. They broke my friend’s car and refused to accept it and started asking other shops to fix air suspension for Range rover.

Spencer Crawford

Slow service, poor service, no one knows what they're doing in this place.

YongZe Bian

Dont feel safe in my Volkswagen.

Alan Mackenzie

My father has purchased a vehicle from Ryan at Browns. Phenomenal experience from the beginning to the end.

Howard Rodgerson

Service department is very expensive $140/hour. Expect charges of $160-$200 just to tell you what needs service! (Compared to the minimal effort to just diagnose a problem.) Then the actual quoted cost is very high relative to the majority of other service stations. I like VWs, but this puts me off owning or buying another one. This has happened twice. We'll avoid doing any service there.

Alex Kenny

Nick was extremely helpful. I live in Ottawa, ON and even drove back (home) to PEI to purchase a vehicle...twice! That's how great of a dealership Browns Volkswagen is!

Nathalie Carrier

Good service ... Friendly staff . Especially Dave Ritchie Phil and the young fella .... Hmmm whats his name ... Nice hair ... Oh yes Rean ... Sorry Ryan ????

Laura Chaisson

Lots of cool inventory, sales people are very friendly and easy to deal with.

Harold Acorn

Always buy their car's

Fayez Shazaad

Do not buy used in here They did not told the car has been accident when sell the car to u

Sam Duguay

I truly love how wonderful I was treated by the staff my new Tourig is wonderful in snow

Sumit Gaba

Great people, and very helpful is well

Paul Gallant

When we needed a car with a quick purchase turnaround, Brown's was there. We visited other dealers and we got the best sales experience with Brown's. From the initial engagement to the offer to the business side and even our 2 week 'after purchase checkup' the whole experience was awesome. 100% buying a VW from Brown's every time I can.

Parker Macaulay

Exceptional customer service and service reps are well trained and informed.

jasmeet singh

Always great service, good advice, nice people

Terry MB

Ryan did a great job setting me up with a new Golf. The whole team made sure I was comfortable and well informed throughout the purchasing process. Better yet, the follow up service is great - they check in to make sure things are running smoothly and are quick to answer any of my questions.

Kyle Doucette

I've dealt with both Phil and Ryan in the past at Future Shop and at Brown's. They always treat people with the upmost respect and work hard to get you the best deal they can. Recommend the guys at Brown's to anyone.

DEREK ALLEN

They’re really bad service they broke my car in garage then they say things happen and they didn’t come with any solution there service manager did nothing i try to contact genres manager and they did connect my phone to general manager.

Jackson Atkinson

Very helpful sales staff.

Dane Cutcliffe

Nick was extremely friendly and helpful, also very clean dealership! Highly recommended!

Rochelle Cochrane

Years ago I used to receive great service from Brown's. I moved away for 3 years and when I got back last year was very disappointed when I visited Brown's, as I was basically strong-armed into purchasing something that I had refused at least five-times during that appointment. They eventually brought out the manager to convince me how badly I needed the service, and that if I agreed right then he would discount it for me. Despite expressing that I couldn't afford the service, they continued to pressure me into it and eventually I felt so bullied that I agreed to it. I was later told by several other mechanics that I didn't need the service, and it is a common "up-sale" tactic. That experience made me very reluctant to return to VW, but in need of a part that I have been unable to find on my I own I decided to try them again. I am so thrilled with the gentleman who took my parts order, he was honest about my options and provided me with a solution within my budget. I give him 5-stars and will absolutely be happy to deal with him again (though I hope I don't need any further parts). I am still wary about dealing with their sales team, but am willing to give them a try again after his phenomenal service. He is the only reason I am willing to give Brown's VW another chance.

Jonathan Smith

I'm on my 4th vehicle from Brown’s Volkswagen. I've owned two pre-owned cars and two new VW's. They offer straightforward, no-pressure sales, and I find it extremely easy to get my vehicle in for servicing. If the mechanics notice something else that may need to be replaced or repaired in the near future, they make sure to mention it to me and offer no pressure to repair it on the spot. After four vehicles I've had no issues what so ever with the service department and one of my vehicles was an Audi. I only trust the mechanics at Browns!