Reviews of Anchor Toyota (Car Concessionaire)

Unknown Name Unknown Number

Been waiting and waiting for information/details on a used truck they have here after I sent in the requested information they wanted. I think I received (1) 4 word email from the sales guy. I've decided to move on and look elsewhere. Lost sale. I've heard quite a few negative things about this place. Probably for the best I've decided to move on.

cp

Great personal service, customer loyalty is the best! Harold is #1 salesman.

Lisa Sutt

Excellent and trustworthy service department. Highly recommended.

Robert Dempsey

I work here

Adam Hingley

Great service. Just purchased 2 veichle’s and Sherri and management made it a simple easy seamless process!

Del Murray

Great service

Ernie MacInnis

Beautiful vehicles at this location!

Geraldine Drake

Bought my car here!!! Great experience!!!

Huy Nguyen

Nice and friendly staff. Respectful and quick service.

John Mackay

Great service. Friendly, attentive staff. A good experience.

Carol Young

Excellent service and friendly staff

A Charles S Drumming Channel Peace & Hope.

Never got a call back on a vehicle. Obviously they don't care or value your business. I give this company very low marks on the business side and customer satisfaction.

Beth Dewey

We were on the road, camping, for ten days with 4 kids 11 and under, and our Sienna suffered a window malfunction. Ken, the service manager, squeezed us in and the mechanic quickly got us back on the road. Everyone we dealt with was friendly, knowledgeable, and helpful. Can't thank them enough!

Angélie McCarron

Great experience! Friendly and I bought an SUV. Love it, once I can figure out the new tech. LOL!

Shaun Roach

Excellent service and top notch employees!

Damian Hall

Consistently good service from the staff. I always feel valued

Darren C Brown

I drive 2 hours from Halifax region to make my purchases and have all my service completed at Anchor Motors. Every aspect from initiating the service call set-up, to greeting and detailed technical explanation of what must be attended to and "why" and settling the account is always handled professionally, but with a touch of "down-home" humility. Only disappointment is that the free cookies and popcorn is no longer available ... but that's on COVID ; )

carla bate

The service manager Andre Macdonald treats us like family and is very respectful. We enjoy bringing our business to this location.

rob fraser

Quite pricey for labour

André Lebel

I was having an issue with my Corolla and took it to Anchor Toyota. I was blown away at how they went above and beyond to help me resolve my issue. The service was amazing and friendly. Trina Forward and Andre Macdonald where just amazing people to deal with. I left with my car impressed and will definitely be going back! Thank you Anchor Toyota for everything you did for me, It is greatly appreciated.

Alain Girard

Very friendly and helpful staff

Sosep Hatfield

I love Toyota products and the dealership is very nice. However I found the salesman I dealt with didn't know the vehicles in depth very well. It is very important for a salesman to know the product they are selling.

Justin Richards

Great service ???? I was on vacation and ran into some issues and they were quick to help and squeeze me in!

Alex Richardson

From Alberta and took my vehicle in to get serviced and inspected. Everyone I dealt with was very professional and helpful. Highly recommended and will continue to service my vehicle here!

Andrew White

Worst service department you will ever find!!

Kendalee MacKay

Anchor Toyota new cars

Kristian Lefort

Great people and great experience. Will definitely go back.

George J McHugh

Between buying the car there and having it serviced there,i would call them a first rate dealership.

Karen Lo

Looking for a previously owned Vehicle. Met Owen who helped us with my purchase of a previously owned vehicle.2015 journey. It was easy no hassle and the entire transaction felt genuine. They threw in a free oil change with the purchase as the vehicle was not ready on time for for pickup . Had an issue, took the vehicle in and immediately it was dealt with and returned to us. Andre was great. Professional caring and wonderful service. Highly recommend. Client care is optimal for this dealership. New or pre owned. They take care of you.

Sammy Gordon

Fantastic service department. Really ethical and helpful. One of the best Toyota dealerships anywhere. Beautiful showroom. Feels opulent, but doesn't overcharge. Fantastic.

Lillian Hayter

Called to book an oil change-waited 5+ minutes and thought there must be an error in the call transfer. Hung up and recalled. The gentleman who answered transferred me once again to wait to book an appointment. Waited 7:22 and hung up again. Recalled and asked for a manager but they were all in meetings? So was once more transferred and placed on hold. Held for 20:07 minutes until someone answered. I realize this is trying times with Covid etc but really over 20 minutes to book an oil change. Where is the customer service?? Only trying to get new sales and no service?! Maybe time to switch dealerships and makes.

James Legoff

Great service , friendly staff. Thanks Harold

Angela Macdonald

Quick friendly service! Even when there is a small wait I enjoy making a coffee and relaxing ????

Tara Thorne

Excellent sales and service. Honest. I highly recommend.

ROBINA DECOSTE

Great service and great people

Brad Hayman

Fast service, lots of complimentary beverages! Best oil change deal in town! Excellent customer service! Will certainly be back for my next appointment!

Sid Jordan

great staff who work hard at getting u in the vehicle u want

Andrew Avery

Service department can't even be bothered to remove the leafs from the cabin air fan when up charging the cabin air filter. Sounded like a kids bike with a playing card the the spokes. This happened twice, next time I will buy a filter and change it my self. This silly detail is an example of what they don't do even when you pay for the service. I can't wait until my warranty is up I will do my service my self. Like my other two Toyota's.

David Mckinnon

Great parish great priest.

Neil Taylor

Recently I purchased a used 2015 Rav 4 from Amherst Toyota during the covid outbreak.I normally would have gone to a closer dealer Anchor Toyota being my first choice.At that time inventory of used vehicles was low , so I was forced to deal with Amherst.Big mistake!First issue I had was a three month old MVI and a O2 sensor code on delivery.They sent to their service dept and said O2 was replaced and I returned several weeks later and had new MVI.At that time I mentioned brake noise and was told brakes were serviced before purchased and the car had been in there service since new. Forward to 7 months down the road,I had Abs,AWD, Steering sensor warning lights light up ,loss of AWD,ABS and power steering.I called the warranty provider to get authorization before taking to Anchor Toyota and was told Amherst cancelled it 12 minutes after it was put in place.I paid $2800 for this service.Notified Amherst Toyota, they said they would try to get reinstated or refund premium. I called Anchor Toyota and from the first chat with their service rep I knew the level of service and customer care was far superior.She set me up with a service appointment immediately ,and spoke to Andre about finding me a loaner car ,as there were no car rentals available anywhere due to covid restrictions.He gave me brand Corolla to drive home with gas coupon.Andre and his team then looked at the car and found I had several problems Steering sensor and 2 wheel bearings badly worn.He also noted brakes had only had new pads and not the rotors replaced.They replaced the defective bearings and steering sensor and then had an O2 sensor failure.Andre then went to bat for me and called Amherst Toyota about the brakes , pads and rotors and 02 sensor and got a PO # to repair them.Amherst also agreed to give me some cash toward repair of the 1 bearing and sensor.Andre replaced to other bearing no fee. In the end I now have a safe vehicle to drive thanks to Andre’s high level of care and service from him and his team Anchor Toyota. My thanks to everyone at Anchor Toyota who make doing business with them comfortable experience,I highly recommend them!

Doug Hazell

Anchor Toyota. The worst experience I ever had. I really really wished I never had gone there for my service. I have owned 7 Toyota Tacoma in the past 32 years. I decided not to buy another truck from Toyota again. It's a very sad day for me.I was a VERY die hard Tacoma person but never again thanks Anchor Toyota you really put a end to something that meant the world to me

Lynn Buck

Visited withAndrea about my Subaru.

Smiley One

Andre was a great help today my Corolla 2018 Se M6. He always takes care of his customers. This is my first Toyota and he has helped resolve any troubles I have had. Great dealership, great staff

Gordon MacDonald

Andre ,Rick and Sherry were all excellent to deal with! A special shout out to Andre for all of his help with my Lexus issue!

Fred Mathers

Great service team.

Lloyd McGrath

Bought a used 2011 Tacoma back in July. The second day of owning the vehicle, whilst on a trip to Superstore. The Steering Rack blew out. I recieved top notch service - New rack - New lines - Free However, recently I took the truck in to get a Transmission flush done on it. I wasn't sure if it was ever completed beforehand, so instead of doing it for the first time myself. I payed Toyota to do it. Lovely service, took it right in. BUT when I got the vehicle back, I noticed the airbag light on. Took it back, they put it on the computer reader ( Free of charge I might add) and told it was the Clock Spring. And it couldn't have been them that broke it, because they were working on the transmission. So I asked for a price. -475 dollors ( part only) - 4 hours to change part ( 200$) labour I didn't care muchly for that answer. So I bought the same part (OEM) from a Toyota dealer in the United States. -Paid 89.95 for part - 30 minutes to install ( alone I might add) So really I've had good and bad experiences with this Toyota, which in my opinion garners 3 Stars

Catherine Macdonald

Neither of our two vehicles ,a Tacoma 2015 and a RAV4 2017 were purchased at Anchor Toyota; yet when we brought them in for maintenance and trouble shooting, the staff were welcoming and helpful.They have been exceedingly accommodating and professional.It is reassuring to know that they are there to provide top grade service for our future maintenance issues .A special tip of the hat to Service Manager Andre Macdonald. Cathy and Leo

Douglas Campbell

Excellent.

Carolyn P. Muir

The people were very friendly and helpful. The waiting room was full of things to do. Watch TV, read a book or magazine. Plug in your laptop. Washrooms clean and inviting. Wheelchairs accessible. Lots of parking. Exit to highway easy. Staff, mechanic had our car in and out, well done. Supplied tea and coffee unlimited and cookies. Play area for kids. Great Experience!!

Flyte5

Good service as always

Darrick Cameron

Over priced