Reviews of Southbank Dodge Chrysler Jeep RAM (Car Concessionaire)

Karim I

The inside of the place is a bit rough. However, they do care about their business and have decent reputation to maintain. The salespersons and maintenance staff are competent. Negotiation is rational and mutually respectful. The business can benefit from some renovations inside but I guess businesses exist to make profit first then provide comfortable experience second.

n

Exceptional service from all the staff I dealt with at the dealership. Mike Thomas went above and beyond for me on this purchase. Will definitely be purchasing from this dealership again in the future.

Brandy K

Fantastic service, welcoming staff, an overall fabulous experience ! Thank you! (O Bruce! I almost forgot....nice hair cut ????)

Sam Breton

Told them over the phone I wanted a part replaced and an oil change. If anything else came up to contact me before adding any additional charges. They invoice me with the cost of changing the part plus a 279 dollar diagnosis fee and a 214 dollar oil change. Service advisor Dean Martin is a lizard neck scumbag. Chris helped me sort out the ridiculous charges and we settled on a price that was closer to what it was supposed to be. Still wouldn't reccomend this stealership.

Hugh Hanson

Everyone knows the phrase "Used car salesman" well I believe this phrase was derived from this dealership. Shopping anywhere else will surely benefit you.

Breanna Trozzo

I bought a 2013 Dodge Dart at Southbank. The salesman Robbie was awesome, super helpful and available. Highly recommend. Everyone from Robbie to the managers to the finance team was very accommodating and I'm still happy with the purchase, I've had no issues or anything come up with the car at all and Robbie even took the time to set up all the Bluetooth and phone connections for me at the time of pickup which was great. My only negative was the surprise $999 admin fee they wanted to charge me at the time of purchase. They ended up waiving it in the end but I was not impressed when I found out. I didn't see anything about this on their website while researching beforehand and have since heard this isn't allowed in Ontario. Overall a positive experience, and I'd definitely buy there again. Great selection of cars, and overall good staff ready to help

Mimi S.

First of the sales guy who helped me purchased my Jeep was amazing his name is Moe. Other than that, it was one of the worst experiences in my life. Spent over $1000 for rust inhibitor that wasn't even applied to my jeep yet and no one ever notified me about anything. After speaking with the Service manager and the GM they took really good care of my Jeep. Picked up my jeep and it looked brand new again. They even waxed my jeep and cleaned the brakes. Thank you

Deepa Bhogal

Kyle in sales and Ivan in finance were great. Felt no pressure to purchase. Would recommend Southbank and Kyle to anyone looking to buy a new or used car. Aslo, Tyler in Service is extremely helpful if you're having any issues!

lynne walter

As usual, staff were pleasant and accommodating: seems a little long for tire change with rims on however and my tire pressure incorrect light has been on since I left southbank. Uber service was great as was the hot coco while I waited!

Marc LC

Tough team to negotiate with but will accept reasonable offers. They listen and provide the information you seek. When they do not have the answers, they will look for it so that all your questions are clarified to your satisfaction. I have nothing negative to say other than good job to the whole Southbank Dodge team.

brandon cloutier

Tyler and Chris gave excellent customer service and met all of the needs required for a service department. Communication was A1. Would highly recommend.

KP McNamara

Excellent service, speedy and correct. A pleasure taking the vehicle in!

Denis Ruest

Always great professional, friendly service.

Doug Lister

Quick service very professional!

S & J Ieradi

The sales staff at Southbank were approachable and fair. We felt confident that we had received a fair deal for the truck we purchased. This is the third vehicle we have purchased through Mike Thomas. We strongly recommend visiting Southbank Dodge . If you are looking for a sales person who is knowledgeable, honest, who will be work with you to personalize your purchase requirements then Mike Thomas is who you should connect with.

Allan Schwarz

Salesman was young but pleasant to deal with but then the manager came over and was being very pressuring for me to make a deal on a vehicle they didn't have and not sure when they'll get it. I walked out and bought from Campbell Ford.

James Whitty

Service was fast and friendly. Highly recommend. Much better service than the other dodge dealers in town. They took care of my issues fast and provided an Uber to bring me to and from work. They really went above and beyond to accommodate.

J Douglas

Had a problem with the back window/spoiler on my 2011 Jeep Grand Cherokee. The representative at the Carstar desk was extremely helpful. Went far and above what was required to help me out with my problem.

Kathleen Lindquist

Staff are amazing. Very knowledgeable, made buying a new truck a great experience!! I highly recommend them.

Luc Martel

Real service, no pushy sales pitches. Thanks Brandon D. for making my Jeep purchase a fun exciting experience. Was in for my first service and was treated very well. Definitely going back.

Francine Mainville

Perfect service friendly peoples

Leonard Honein

Went last year looking into a Dodge RAM with my father-in-law. Robbie was really patient with all the requests we had, kept in touch with us regarding several options to consider. Robbie made the experience very smooth and comfortable, we can’t thank him enough!!!

Oscar Jacobs

I popped in on a Sunday as I was in the neighbourhood and they happened to be open which was the start of the best, least stressful car purchase experience I have ever had. Every member of the team was friendly. The overall approach was very cards on the table and low pressure. In the past I have typically dreaded buying a car, hating the pressure tactics, the sense of having somehow overpaid. None of that here. I feel like I got a great price for my trade in, a great price on my Jeep and everything was well explained. I wish all dealers were like this.

Maureen Gauthier

What a great place to purchase a vehicle the two people I dealt with (Troy and Ivan) were both so knowledgeable and professional. Troy not only gave amazing customer service during the purchasing process but he continues to answer any and all of my questions. Ivan was courteous and informative. We have purchased two vehicles at South bank from Troy and we will only ever deal with this wonderful young man.

Rachelle Roy

As usual Excellent service. Purchased my Jeep Cherokee at Southbank and have had it serviced here for the last 6 years. Bravo Southbank and Dan was wonderful. ..Rachelle

Rickardo Smith

I had a strong odour problem with the car. They found the source and took good care of it overall. I’m also satisfied with the quality of service provided to me in checking the state of the vehicle in preparation for a long drive (which I made them aware of).

Tom lough

Amazing service. Southbank always puts their clients first, i’ve showed up needing last minute service on my vehicle with no appointment and Southbank fit me in their schedule. Never any let downs. Always great smiles and efficient service. Keep up the positive vibes guys shout out to Decio, thank you so much man????????

Nancy Chiasson

We had a great experience buying our new/used car from Southbank. The salesmen we worked with, Spencer and Armando, went Above and beyond to make us happy. Go to Southbank! You’ll be glad you did.

wolfgang schulz

Very good service from Southbank on my 2010 chrysler 300C. Tim the service mechanic tower manager personally inspected my car after i explained the issue to him and diagnosed the problem and it was fixed properly the first time. Tim followed up with me on my car. Excellent company PR. Happy with the outcome.

Tyler Keddy

Pricey but nice service!

Thomas Erskine

wouldn't go back. ever.

Jennifer Jolly

Excellent service provided by the staff at Southbank. So refreshing and rare to do business with a dealership that treats its female customers with such respect and care. Every detail was tended to and the staff made sure I was happy with every aspect of their service.

mark arvisais

I would like to sher something about south bank dodge my son was working there for almost a year he had a big dream of becoming a Technician and work very hard was at work every day and did a very good job and management would tell him that all the time but they have a manager in the place called Tyler Parker and he likes to take technicians and put them on multiple jobs at the same time wish resulted in someone’s vehicle getting very poor service when the costumer complete about it my son was fired bye upper management and Tyler Parker was sent home for the day just thought the public should know about this and how they take care of there employees and customers

Nathalie Lachance-Roderos

I was told to bring in the car at before 9 am for a scheduled repair. At 3:40 pm I called and it was just being serviced. It took until 5:20 pm to do a small fix and oil change. Way too long! Why have me make arrangements to drop it off at 9 if it won't be serviced until 3?

Amy Henry

Big thanks to Tyler for taking care of my jeep service needs and great customer service ! Highly recommend

Eddie Orellana

Once again! Mr. Dan O’Neil always comes threw with outstanding customer service.Give this man a raise!

David Kraitberg

Like many people I like the process of buying a new car about a much as having a tooth pulled. That being said, the staff at Southbank Dodge made the process almost painless. From our first meeting with John our sales rep through meeting with Ala who took our money and on to Rodrigo who delivered our new vehicle everything went smoothly. We felt like we got a fair deal on our new car and a reasonable deal for our trade in. There was a small scratch on the driver’s door and the staff went to the trouble of ordering us a paint pen. They also have followed up to ensure we are happy with our purchase. We would like to recommend the staff at Southbank Dodge for doing a great job of making the car buying process as painless as possible.

Brad Royer

The service advise was courteous and knowledgeable.

Fatima Diallo Alvarenga

I was looking for my dream car, a 2016 Jeep Wrangler Unlimited and every dealer I went to would tell me it'd be impossible to find at the price I wanted it, as it was late in the year. Brandon and his team managed not only to find me my dream car, but they found an extremely rare version of it.. the 75th anniversary edition. Such a beautiful car, and I'm in love with it. Extremely easy and comfortable experience, would recommend them to anyone interested in buying a Jeep.

Lana and tala D

Everything was amazing the car looks brand new and they finished everything on time :) thank you very much

alysa della

Great experience buying my first car! Mark helped me so much throughout the entire process and I appreciated him calling me after the purchase to ensure everything was good. Super friendly and great service! Would reccomend checking them out if you are looking at new cars. Be sure to ask for Mark!

Fendergurl

The team at Southbank Dodge really works hard to make the customer experience a good one! I was well-informed and treated fairly every step of the way when I went in to enquire about a trade-in. Their used vehicle inspection process is so thorough, you don't have to worry about something going wrong with your next vehicle. They stand by their products that they sell. I highly recommend talking to their team if you are considering a new or used vehicle. I will definitely be going back when the time is right to make a change.

Glynis Burnett

The service technician who served me was excellent. However, I booked my appointment the week before to get a recall actioned, only to find out when I returned to pick up my car that the recall could not be done because the part was not in stock. Now I will have to return again to get it fixed. Very disappointing.

R M

I had my Jeep Cherokee serviced at Southbank. I also got the gold detailing package and they did such a great job the car looks brand new. Tyler at Service was very professional, efficient, helpful and super patient.

Chris Renee

After some negative dealings with other dealerships, I am generally skeptical of them. My view has significantly changed since going to Southbank. I am extremely pleased and impressed with the level of service so far. The guys I’ve dealt with took an initiative to get to know me and even helped me with a few scratches I ended up with less than a week after I bought my new Jeep. I highly recommend this dealership!

Gerry Davis

I did not give this dealership permission to use my personal cell number for business advertising and yet I have received a message about some sales special. This better stop. Find some other way to reach out to your customers. - one star but it wouldn't let me post that unless I selected at least one star...BS

George Samuel

Let me first mention mention that the front office person and one of the sales guys who helped me with my test drive were awesome! Other than that, it was one of the worst experiences in my life! I am new to Canada and was looking to buy my first car, and thankfully I didn't get it form here. Saw a used Ford Focus that I liked. The test drive went well, and I almost decided to buy this car. Then came my meeting with the sales/finance manager who tried to confuse and intimidate me. He told me at least a 50 times that all the banks have rejected my finance application and that he was trying to get me the best deal. A vehicle that was $15800 on the website was suddenly $18000 BEFORE TAX!!! He was unable to answer my question properly on why the increase in price and when he understood that I am not buying to his nonsense, he told me he will give me a call back in 30 minutes. That was 2 days ago. Never got a call and I am glad he never did, because I got a great deal with mycar.ca and their customer service is awesome! I DO NOT recommend this place to anybody!

alain labelle

Very good communication and vehicle service very well explained before ????????????

Brenda Krocko

A big shout out to Dean in the service department. Thankful for the help and the ease in which you made my transition to my Jeep Cherokee. Dean was very patient and professional everytime I needed help and information. Thank you.

B Rivera

Excellent service by service advisor Dean!

Jeff Freeman

Southbank service is great. I bought my SRT about 6 years ago and have brought it back to Dan at Southbank for checkups and service ever since. They are fair and will have you back up and running with a guaranteed job.

Laura Maillie

That staff is friendly, knowledgeable, and professional. Thank you for a great experience.

Stacey Wetmore

Honestly the optimum car buying experience. Kahleel and Ivan were both so helpful and accommodating. Highly recommend if you're in the market for a vehicle.

Bruno Hince

Excellent service all around, especially Daniel, Good crew, Wouldn't be shy to recommend to my friend/contact and family! Thanks

Samar Ayoub

We recently ordered/purchased a car from southbank dodge. We placed the order 2 months ago, agreed to a price, signed on a price and were guaranteed that price and any discounts/promotions should any new deals exist between the time of our order and delivery. Our vehicle was finally ready and on the day before pick up my husband dropped off the plates. He discussed with the finance manager monthly payments given different down payments. We finally decided on a down payment and the finance manager confirmed our monthly amount (based on the same signed and agreed upon pricing months prior). The next day when we went to pick up the vehicle, leave our down payment and sign on financing, the msrp and Uconnect price on the vehicle changed without notice. The agreement was not the same agreement we signed months ago. The finance manger (Romy) insisted that prices are subject to change based on factory pricing. I guess he wasn’t expecting us to notice or at least was hoping we wouldn’t. We asked to speak to the manager and the manager corroborated his lie and refused to change the price to what we agreed to months ago. I figured it wasn’t true so I called the fca 1-800 number (while in the office with the finance manager) and fca confirmed that they do not raise msrp prices and it’s all up to the dealership. Note that the day before over the phone, the finance manager again confirmed our agreed to price months prior. He tried to sell us warranty and we refused. I wonder if that triggered them to raise the price. Or perhaps they changed their mind and figured they’d make more money selling to someone else at a higher price since they were already giving us such a good deal. After the fca confirmed what we suspected (southbank dodge last minute price change) Romy and Sales manager insisted that the factory knows nothing and it was the factor that changed the price. We ended up leaving the dealership without the car we ordered. Not because we didn’t want to pay a little bit more as it still was a good deal but because the finance and sales manager so unethically changed the price without informing us, slipped the papers in front of us and hoped we didn’t noticed, lied over the phone on the price we thought we’d be paying monthly, continued to lie about the price change being the fault of the factory, and of course not honouring the agreed to price signed months ago. I am happy paying more for a car from a dealership with principle and honesty. DO not purchase from these scammers please.

Wayne Rogers

Service department is great. They are also open late on Tuesdays.

Brian Eng doing his Theng!

I'm surprised they stayed up late to serve me. They have a convenient location and a large lot of economically priced cars. They treat you better than other dealerships. Make sure you pay attention to what they say so you'll know exactly what's going on. Regardless they are willing to negotiate and are looking to help you out. Be prepared to ask questions so fo your homework before coming in.

Tim H

I had an issue with my 2017 van.Was well looked after by Dean in service department. Issue was resolved quickly by the next day.Very impressed. Highly recommend Southbank Dodge .

Jeff P

Over all positive experience. So e small issue that were resolved. Mostly attention to detail items. Although fuel was topped off DEF was not nor was washer fluid. It would appear an inspection was preformed before sale but was rushed. Chip in windshield not mentioned and burned out lights. They did replace the lights at no charge. After speaking with GM Dave, they have taken steps to make everything right.

Paul Massicotte

I bought my Jeep Wrangler JL from Southbank Dodge, and recently had a great deal of warranty repairs done to the Jeep, paint-wise. Joey was awesome. He kept me informed of what was going on, had my claim approved in a day, and the repairs done in 2 weeks. My Jeep is perfect again, thanks to fine craftsmanship and quality customer service.

Stephanie Lyons

Excellent service! I felt well taken care of. Very professional and friendly staff. I would recommend their services!

Kerrie K

Just bought a new Jeep here and the service is excellent! Managed my picky husband well ???? They went above and beyond to get us exactly what we wanted and knew what they were talking about (unlike other dealerships that would say anything to get a sale).

Joanne Robineau

The appointment to repair our Dodge Journey was scheduled quickly. The Service Advisor, Dan O’Neil, kept us apprised of the issue, cost and progress. He answered our questions and addressed our concerns. Overall, a positive experience. Thanks Southbank.

Dino G

I have experienced many other car dealerships, but none like Southbank dodge. Staff was pleasant and eager to help me with my first ever brand new truck. They are willing to go the extra mile for the customer. Overall a 5 star experience. Highly recommended

Joel Charles

Kahleel was very knowledgeable and helpful with showcasing the used inventory which was surprisingly diverse. Though, we showed up late towards closing and without appointment, we never felt rushed which makes for a comfortable buying experience. Thank you!

Joz Perron

I had a wonderful experience here at south bank Dodge for my truck purchase . Very friendly group all around . No pressure added , easy to communicate my needs . If you want to buy a vehicle come down to south bank .

Madhurangi Karunaratne

Dont go here to sell your vehicles, there offers are dirt. I was shocked by what they offered, sales person implied a safety check would cost thousands on my 2018 no accident Jeep LOL Sold it to another Jeep dealer for a real value and way over their offer.

LIam McCarthy

I shopped around to most of the Dodge dealerships in Ottawa when buying my new van. While I generally dislike shopping for vehicles I found the experience at Southbank to be friendly and easy going and not just with sales rep, but also with the sales manager and finance guy. They clearly listened to me and honestly responded rather than give me the kind of high pressure tactics that are typical of car dealerships. I feel like I got a fair deal and would strongly recommend them to others.

Taryn Makeup

I bought a 2021 Jeep Wrangler Rubicon, it’s absolutely perfect. I could not be happier with the service I received as well as the Jeep. Incredible customer service, outstanding attention to detail and unbelievable turn around. I went in on a Friday afternoon and drove my vehicle off the lot on the following Monday. I would recommend South Bank to anyone who is looking for a new vehicle. Thanks again Khalid & Simon!

Daniel Pagowski

Polite and informative salesperson on purchase of used Mini Cooper S. Clear that this vehicle not familiar to staff. Car delivered on scheduled date but with active tire pressure warning light. As it turned out, this was corrected by doing a computer reset, but it caused worry, aggravation and distrust. Also, despite following up at the time with sales staff and being told to expect a call from Service the next day, no call came. I figured out the issue on my own. While I appreciate the four new tires installed (in hopes of correcting the issue) they likely were not necessary.

Grant Rietze

Good service, very friendly

Omar Najm

I have always serviced my cars at the dealership. Never have I ever had the experience as I do with the folks at Southbank. Incredibly knowledgeable and friendly and always go the extra mile to ensure client satisfaction. Special thanks to Dan and Mario who always take the time to go the extra mile. Top notch crew! Thank you!

Chris Yantha

Great buying experience from Justice, Robbie, Huseyn and all. Thanks for taking the time to locate my vehicle and come in way above expectations

Elias Hage

Great team all around. Sales team treated us very well and made us feel comfortable with choices and decisions we were making. Service team, in my opinion, is a huge driver for this rating and considering another vehicle purchase from Southbank Dodge. The team is courteous, respect my time, and do their best to understand my position and discuss when service beyond the usual is required.

Luzanne Viljoen

Great service! Tyler Parker was my service advisor and he did a great job. Very efficient and thorough. I fully recommend their services!

Carolyn Picard

I had some significant difficulties in the beginning.....I became a difficult customer but the sales and service center were professional and went the extra mile to correct my issues. Thank You. Highly Recommend

Jacquie Schwass

Service was fine. However, the lack of caring about mask protocols was appalling. We have literally been in a pandemic for a year & 1/2. How is this still an issue. Why do the staff feel it is ok to walk around with no mask or their mask half off their face? Do they not care about themselves, each other or their customers? It is absolutely ridiculous that I have to say this in October of 2021. Do I have to wear a mask all day every day at work? Yes. Do I like it? Not particularly, but I would rather not get COVID and then pass it along to my customers, who are at the highest risk. This is not my first complaint to SouthBank about this issue.

CCC 106

Great service. I booked the appointment through the service department. When I arrived everything was ready and my car went straight in to get serviced. It was ready and waiting when I went to get it. Paperwork was done and ready along with the keys. All I had to do was pay. No stress whatsoever or waiting.

Sam Millaire

Perfect car buying experience!! Aaron and Ivan really listened to what I needed/wanted and helped make it happen! Plus Rod was awesome for showing me all the little things my new Cherokee could do! Thanks so much guys! I love it!!

Phearak Khov

Very professional and did a good job of explaining what my car needed in regards to service. I definitely recommend!!

daryl sharkey

The entire sales process was excellent. Polite and professional they met all my requirements and expectations. After sales service has been disappointing so far. The bumper was dented on my new truck, which they did point out and I was told they would take care of it. After a week no one has even called to tell me what they are going to do and when. I am still waiting to hear from someone

Émergence

RJ is a great addition to an already amazing service team! He's friendly, attentive to all your needs and will take excellent care of your vehicle! I'll always recommend Southbank Dodge Chrysler Jeep Ram, the best in Ottawa.

Trevor Mayhew

Khalid Hanhan was amazing, I gave him such a hard time and went back and forth so many times! He was very patient honest and helpful! I will send him all my friends and family when looking to buy a new ride!!

Belal Ghadban

Had an appointment for a car wash at 10am. Arrived a little before. Didn’t think it would take too long, just a simple wash. No inside detailing. 11am rolls around and my car is still sitting there. Wasn’t until almost noon that I ended up leaving. The staff though were great. Very helpful!

Erik Wigger

Fast parts service, could use better signage indicating where to go during lockdown as parts door is locked, but once inside was taken care of quickly.

Shawnzy

Dealt with a really nice guy named John that completely wasted an hour and a half of my life. I was crystal clear on the price point I needed to be at, based on other like models sold in the city. I even said that if he wasn't going to be able to get remotely close to that price not to waste my time. He encouraged me to come in. They were at $3500 more than my offer and kept saying "give me another offer" without ever budging from their starting price. John do yourself and the next guy a favour and tell them if you can't make it happen. Resp- I can forward you a message sent prior to leaving my house that directly addresses weather I am way off or not, to which he responds encouraging me to come in. There was no confusion or misunderstanding.

evil penguin

Southbank was the only dealer who responded with actual useful information when I submitted a quote request from the main Dodge site. The other two dealers responded with fluff and pressure sales. In person, everyone was really friendly. As a passenger, I got to sit in the front seat for the test drive instead of the backseat, like with most other dealers we've dealt with. Kyle McTaggart was our sales consultant and he is friendly and easy-going. We didn't feel pressured to buy off the lot, but they offered us a great deal on a van that came with more features than we needed at the same price as what we had in mind, so we are happy. :)

Francine Bluteau

The best dealership in town that’s for sure. Clients service is their forte. Always a good diagnostic, Jeep returner within the promised timeline. All in all a great experience and I will be back again! Special thanks to Dean and the French receptionist she is the best! Francine

Amy Amyot

Good experience with the service team! They were very friendly and knowledgeable. Kept me well informed and fixed a problem on my car I had been having for a while that previous mechanics had not been able to solve... will absolutely continue to get my car serviced here. Their staff Tyler even stayed past closing time when we were unable to make it in time with no complaints. Much appreciated.

Marco Novy

The service staff at this dealership are rock stars. You get treated like family. I live in Petawawa and will only service my vehicle here. The attention to detail and accomadation from the staff is second to none. Especially when lengthy service is required. Thank you Chris, Dustin, David and Madeline for making it an easy day.

Janis Weaver

Took my car to Southbank Dodge today to be detailed and couldn't be more pleased with the entire process, start to finish. Dan O'Neil totally rocked it, from booking the appointment to handing me back my keys and the car us spotless. I highly recommend Southbank Dodge.

M Costa

The service team was amazing help to me today ????????????

Sarah Falkowsky

First time taking my vehicle here for tire change and storage. Had prompt service, scheduling an appointment, ordering tires, and the service itself. Onsite, RJ provided excellent service, offered a rental when the appointment was likely to take longer than expected. Also provided honest and reliable advice. This will be my new go-to garage.

Michel Lessard

The oil change was done promptly. The work order indicated that fluids were top up but it does not seem to apply to the DEF as it was not done (just missing a quarter so nothing major).

Jessica Spendiff

Tyler was extremely professional and helpful. Got the exact car that I was looking for down to the color! He was even willing to come in on his day off to finalize the purchase. Thanks again Tyler!

Mlle MBL

Awesome customer service and competent mechanics! Always very accommodating. Great team all around!

yves frechette

Staff was where very polite they made me feel like they appreciated my business and very satisfied on work done

Ash Wilby

Easy to do business with! Great service and facilities.

paul macpherson

Had a great experience with Southbank. Great job to the sales team one of the best experiences I have had buying a vehicle.

Joseph Luciano

Great service. Always friendly, polite and helpful. Always welcoming whenever you arrive. No complaints so far since I’ve been using their service since 2016. Thanks for the great service!

Alain Di Maria

Pro's - amazing staff was able to get us our van equipped the way we wanted and for the price we wanted they ware amazing to work with and addressed every need. Con- van had been in an accident that was not reported while we notice a few scratches on the van it was once we brought it to our machinic that we found out it had been and that there was no way who ever did the safety hadn't noticed

let's go on an adventure!

So they weren't able to take my payment. Fortunately for me Chris the manager was nice enough to release my car with me promising to pay. When I went to pay a few days later Madeline and Chris the other manager were more than helpful and went above and beyond to help me. Thank you very much I definitely will be recommending this dealership and probably purchasing my next vehicle from them :)

Daniel-Charles Lacroix

I had to get some maintenance done on my car. I got a really good deal on a package that included everything I needed to get my car winter ready. I also had to get new brakes for the front and back of my car. I couldn't be more pleased with everything. The entire process was easy from making the appointment to picking up my car. The staff is very friendly and knowledgeable. I trust that everything was done right and the time it took to get my car all ready was pretty good. I'm definitely very happy with everything and would recommend for sure.

phil parks

Service was second too none as usual

Mara Uzun

Staff is ahead nice and helpful, from buying experience to service and appointments. Bruce helped us buy a car and have us a good price. Service is good and wasn't costly. Appointments are fast and they fix everything rapidly. They don't debate with you in warranty issues and just change if something gets broken. Very pleased.

Marc Charbonneau

Excellent dealer ship. Great service. Easy to trade in. Excellent review of the new car by our seller John. I would recommend 100 percent.

Gil Wil

Great service...very nice staff. Dan , my usual service rep always does his best to get things done as smoothly and as quickly as possible and to stick to the quote.

Andrew Huckins

Great experience the moment i walked in the door. Bought a truck and was well taken care of through the whole buying process.

Beth Sheffield

Incredible experience. I’ve purchased vehicles at other local dealerships and never experienced a more smooth, organized and enjoyable buying experience. I bought my dream car from the south bank team and appreciate how they truly went above and beyond for me! I would recommend their services to anyone!

Brad Vardy

Outstanding service from Tyler and Don in Service, and Ken in the shop. They all went above and beyond to make sure my needs were met, which was much appreciated.

Terry Dale

All promises kept. Very satisfied.

Nigel Forbes

Great service and staff All on schedule

Jennette Ethier

They were very good, hardly any pressure and I was kept informed throughout the auction/bidding process to get a fair trade in value. Everyone was very polite and courteous. Overall it was a very pleasant car buying experience. Robbie, our salesman was great.

Richard Dixon

Great help from Armando But, things slowed down after deal made. Truck promised for Mon, then Fri, Don’t have it yet; hope I get it soon Some options back ordered till Nov; they did take the money for them now though. Wanna bet they will not arrive by Nov next . Parts person, Chris, helpful in ordering options.

Ron Gamble

6 weeks for a job that should be a few days at most. Replaced control arms when a bushing kit would work. Very poor communications. Caught them in lies several times as well. I will never go to these people again and definitely do not recommend their service department.

Chisom Arisukwu

I went in and the Manager was so rude and racist. Very disrespectful and spiteful. I have never felt so insulted. This is my first time writing review because I was very hurt and I felt helpless and humiliated. An apology from that manager could have been enough but I heard nothing back from Southbank Dodge. Stop stating unnecessary mission statements with no actions behind them because anyone can do that. True reflection lies in your actions behind your words, remember do not just sell cars but be responsible and caring humans behind the scene.

Dilara Altay

Had an amazing experience purchasing my first car yesterday. Shawn was very helpful, made sure I was happy with everything and made the whole experience very easy and pleasant. Would definitely recommend.

Sachelle Pardo

Southbank Doge is the #1 dealership in Ottawa. Justice and Simon in sales are patient, kind, and will commit to LENGTHS to get you in the vehicle you want. Dan and Tyler in service are time and time again, efficient, knowledgeable and always show the most care with my Jeep. I was lucky enough to work with Tamer for the purchase of my second Wrangler, alongside Rami, one of the Finance Managers. They were both very attentive and got me in my dream Jeep. I am re-visiting happy customer with Southbank Dodge and would recommend this location to everyone!

Imawal Mcmenamie

Despite the long hours and busy workload I continue to receive the best customer service with a genuine smile none of that fake I'm just doing my job type of smiles so thank you very much. The employees are supper friendly, very understanding and truly accommodating. Chris, your the best, thank you for your help

sandy baldelli

Went out of there way to help me Tyler, my Service Rep was outstanding.

Michelle Steele

Great after service when an issue arises. They resolved the issue. Very happy they stepped up to make the customer very happy. I’ll be going back

Grace Peeters-Rosien

On our first day visiting the dealership it was great service. Our dealer was new, but he was kind and tried to find us good cars (used) within our price range. But we wanted to shop around a bit, so he brought his manager over, and they said they could give us a deal that would "knock our socks off" we kindly declined and said we would contact them the following day after 1pm, giving them an hour notice to us showing up. They both were off for the day but said it would be no issue for them to come in. When we contacted them, the dealer gave us a really hard time to get them to meet us, and then after waiting an hour and a half at a nearby coffee shop, we called it off and told them we would message them later in the week if we were still interested. Again, he promised us a great deal. So he reached out to us the following day promising an "awesome deal" and asked when we could meet. We planned to meet the following morning. When my boyfriend and I showed up at the designated time, he was still with a customer. So we got coffee and waited. When he was free he came over and said that the only price he could offer was the one listed online (above our price range) and could not lower it at all, since they were losing money on it as is. After speaking with my brother (who also sells cars) we asked for a lower price, with no added payments (dealership add ons etc) and he brought his manager over. His manager was different than the one we spoke with on the first day, and he gave us the same story the dealer gave us - they couldn't lower it. And then he added that someone else was coming in to buy it that day so they didn't need our service. He was very rude, and would not let me get a word in to ask questions or to simply say no. We ended up walking out and buying at a different dealership.

Elizabeth VanWart

We always have a good experience with the Service team at Southbank. Courteous, friendly and attentive.

Matt Pineo

My 2013 Ram went in for 2 recalls and warranty check up for rust. I call in afternoon to follow up and find out my truck was damaged and that the driver of it drove into another truck. Not impressed and very disappointed I had to call to even find out the status of the vehicle. Follow up needs to improve none then less I should of been phoned the moment it happened. I’m giving a 3 star review because they made my truck look like new (show room condition) when I picked it up. The service manager assured me that in January the paint damage and dent will be repaired.

Jeanine Wassef

I had a good fast service, uber accommodation and clear statements about car condition.

Jean Emmell

Incredible professional and courteous service. Thank you RJ Brand

Stacey Simmons

We were throughly impressed by the service we received. Our sales rep, Justice was knowledgeable about the vehicles, financing, incentives and trade in. He was courteous and accommodating. 5 stars!

Guy Dagenais

Nice quick and honest service! Went there for more service work on my Dodge Promaster camper. They are equiped to repair our campers. Thank you to Dean Martin and the team that work at the service department. My 100% Dodge waranty had expired 2 months ago, they used used a 'good will' thing to do the repair by not charging for the parts that were required but only for labour. Merci!

Janet Bufton

Maybe fine if you have a lot of time to chase after the dealership. We bought a used car from Southbank at the beginning of April and the car isn't (so far as we know) a total lemon, so which earned them the second star. First off, we were told that all cars come with two keys...we're still waiting for that second key in June. A new fob costs a lot and the car works with a proximity sensor so this is inconvenient. I guess a few days ago someone told my husband the key is there (no one called us) but we can't pick it up until the manager signs off? Is it part of the deal, as we were told, or not? We also chased them for a price on winter tires (or some news on whether they got winter tires with the car that ought to come with it), but never heard anything about that, either. Our car allegedly came with an SD card with navigation info and a trial of the software in the car? But we never received it, so who knows if that was just something they told us to sell the car. This was all foreshadowed when we asked to pick up the car five days after signing but when we came in to pick it up, they hadn't prepared at all for us to arrive. Plates weren't on, paperwork wasn't ready, they were still cleaning the car (which had a trunk full of water when we got it). We also asked to have some issues (tire leak in the apparently new tires, checking that water in the trunk was from their detailing and not a hole in the car) checked out in the first 30 days and the dealer we worked with told us to bring it in before an appointment and pick up a loaner for the day. When we arrived for service the service department hadn't been told anything by sales, had no idea we were coming and didn't have a loaner for us, we were made late for our appointment by standing around waiting for people to figure it out. One of the issues they checked out (a persistent leak in the front tire that we noticed on the test drive, were assured would be fixed, came up again the first week of driving, was "cleared" by the service team, then came up again a week and a half later. It took them so long to see us it was no longer within a month of purchasing--so don't count on that 30 day warranty unless it's some devastating failure of the car that they have to fix. We don't have time to chase this dealership around for the stuff they promised us and so we're still waiting for basic stuff that was part of the deal. Maybe if you've got time to treat having bought a car like another job, this dealership will work out better for you than for us.

Jim Klymchuk

The service manager contacted me about a leaking radiator. The cost to repair was very fair and once approved, the work was completed professionally without delay.

Phil Livermore

Our Jeep broke down on Sat afternoon and we were from out of town. They stayed and fixed it . :) Awesome service.

Denise Bos

Love the jeep!

Mike Martino

Purchased a used minivan from John Aladin and the Southbank Dodge folks this week. It was an excellent experience. They managed to get me almost $2000 more for my trade-in than a competitor. Late in the process, when they realized they missed explaining a Carfax report (an honest and understandable mistake in this case - it was minimal damage caused by the previous owner), the manager spoke with me, explained the situation, and told me that if I wanted to walk away at this point, it was totally my choice; no pressure. He ended up removing off the licencing costs to make up for it. I was very happy with entire experience.i

Hireti Ruiz

Amazing experience in terms of customer service as well as speed, quick and convenient location to wait for the service to be done! Will make this my regular dealership from now on.

Rima E.

Great service staff. Everyone was really friendly during my visit. Dan and Rod were really helpful.

Ahmed Zubaidi

Thanks Dan O’Neil for the great service

Desiree Paulin

I am in love with my truck! I had a great experience at Southbank Dodge. Brandon helped us pick our truck and Ala did a great job getting us approved! We could not be happier. Thank you for everything.

Danika Deborah

Went for a tire and oil change, it went smoothly as usual! Was in and out pretty quick and they always do an amazing job and Dan in service takes care of me pretty well! Would highly recommend going there for your auto fixes and tune ups!

Patrick Gerard

Great service as usual. Dan was a model consultant as he always is. Thank you!

Chris & Heather Elliott-Davis

We bought our first brand new 2021 Jeep Wrangler and love it . .but what we found was the game changer for us , Was the service, we received from 4 great guys at , Southbank . I would NOT think of going anywhere else again. ????????

Nicole Beaucaire

Always great service and the staff is the best! I even make my mom go there and she is a die hard Ford person.

Stephanie Boxall

From the time I bought my Jeep through to the service desk, Southbank has the best, friendly and thoughtful staff. They are quick, clear on your needs and make sure you are happy! If you are looking to buy/trade or thinking about a vehicle - definitely stop in here :)

Gary L. Gallimore

Really great buying experience. It has never been this simple and I am an easy going person. Khalid, Paul and Robbie went over and beyond. Some sales people treat you as though they are doing you a favour and will let you feel as though you are demanding more than you deserve. They gave me exactly what I wanted at my timing. My wife and children are excited about the new vehicle. Thanks gents.

david whelehan

I had an incredible experience purchasing my new vehicle at Southbank Dodge Chrysler Jeep last week and dealing with Brandon Dallaire, who’s an exceptional representative of this organization. I was in absolute disbelief on how calm everybody was in this dealership and that I wasn’t hassled at all or even pressured in buying a vehicle. Brandon met all of my needs with my purchase and he went above and beyond in order to satisfy all of my needs. On the day of delivery, Brandon introduced us to the service manager and he provided us with a tour of their service centre. Brandon also took the time to show us all of the features of our new vehicle and even setup all of the services (SiriusXM, Uconnect, pairing my mobile device). Thank you so very much to everyone that was involved in our purchase of this vehicle and I’m absolutely in love with my Jeep.

jacques HOOKER

Knowledgeable staff, great staff. Would definitely return!

Eric Bagirubwira

While in the parking lot looking at a Jeep, we met Cat Desormeau who introduced herself and offered to help us. She was very energetic, friendly and informative. She ran back and forth to meet our requests and answer all our questions. It the end we ended up with the perfect jeep for us. Thanks to her and the rest of the team who were very friendly and professional.

Trevor Stevado

I had a really great experience leasing my van from Southbank. From my sales guy Kyle, to the managers that spent an hour talking me through lease options on a slow Sunday afternoon. P.s. they were the only dealership around that was open on Sunday, which was super convenient!

Chris Duss

Came in last week with my wife to look for a new or used dodge caravan. Was greeted by the sales person Brian who took the time and answered all of our questions. He provided us with various options which in the end, we purchased a 2017 caravan which we are extremely happy. Paul from finance provided us all options in terms of finance and warranties, was extremely friendly. As well answered all of our questions. I have to say, myself and my wife are extremely happy with the service we received at Southbank Dodge, from Brian, Paul, the admins and the service technician (Guy). Will definitely shop there and bring my van for service there and will highly recommend to friends to shop there. A+++ service and customer service

Julie Van Exan

The best part of the wash is the salt stains are gone. Other than that, my car seats were very wet when I got back into my car. My front windshield window is super streaked. Two days later, my car smells like old socks.

Rising .Star

Always good, when you need a car, ask for John. He's got you covered.

Justin Winter

OKAY, so at first I was going to give a 5 star review, my buying process was a great one, happy staff and cooperative people, my salesmen was phenomenal! However --, 2 weeks after buying my Ram 1500, the call me asking for the steps back!! So back on pick up day for the new truck there was steps on it, I pointed our that I did not ask or pay for steps, they said not too worry about it. SO I didn't, I took home my new truck. A MONTH later they're now demanding I make a service appointment to give them back, I work nights so this is not an easy task to for me. To be honest I don't care to have them or not, but I don't have time to come wait for them to take them off UNPROFESSIONAL

Shannel Girard

Absolutely terrible customer service! Waiting for a call all morning from Mark Desjardins for our appointment to go sign papers and he sells the car we were about to buy from under our noise. Really unimpressed by the lack of care. Would not recommend.

A. T.

Excellent customer service. Curteous, and friendly staff. Amazing service everytime I go.

Rob Mann

I was happy with the service I received for my oil change today they were able to take me right away and staff were friendly

Max Power

Aaron Lee and Chris Desjardins are amazing to deal with!! Very friendly, professional, and knowledgeable!! Highly recommend those gents and the mechanics do fantastic jobs as well!!

Mike Caldwell

Pros: Free hot chocolate that is decent Cons: 1) Prior to purchasing I was told my loan was 0% interest. When I got home and was able to read through all the paperwork, I learned that wasn't the case at all. 2) I didn't want to spend too much time reading all the paperwork at signing because the finance manager thought it was okay to remove her mask while we were in Covid "Code Red". 3) I need a truck to haul our horses. I told the dealer that. It wasn't until a week after the purchase that the dealer emailed me the "waiver" to sign notifying me that my truck can only haul 7,000 pounds and not the standard 12,750 pounds that Ram advertises. 4) There was a chip in the windshield during my test ride. The salesman told me it was "illegal" to sell it that way and it would be fixed. At pickup the windshield wasn't fixed nor were my tow hooks installed. So I had to bring it back and spend a day at the dealer for this service. At the end of the day, the chip was still there and I was told it "couldn't" be fixed. 5) Southbank failed to pay the entirety of my existing trade-in loan. Two weeks ago, I received an email stating that they made a mistake and funds would be sent to the bank ASAP. Yesterday they contacted me to say they've decided NOT to pay the balance and correct the mistake they made. In summary, my purchase has resulted in me paying interest when "no interest" was promised on a new truck with a chipped windshield that will struggle to haul my horse trailer. And there's also a good chance my credit score has been damaged because of the failed payments on my previous vehicle. But at least I didn't catch Covid from the finance and sales manager who choose not to wear masks in their small confined offices! This was my third and LAST vehicle I'll be purchasing from Southbank Chrysler.

Kari Brew

Amazing customer service. R.J. was patient and helped us so much. Our jeeps looked amazing on those 35's. Thanks again. Best dealership we've ever dealt with.

Maple Silvermom

Fast, freidnly and very accommodating (squeezed me in on emergency basis)..Y'all rock!!!

G E

Very attentive crew. Happy with my service experience

Nicola Arnone

1st time dealing with this Dealership.....where have I been...missed out on my previous buys....but now that I found Southbank I will never look back.. From the moment my stress and anxiety was taking its toll shopping on line...boom..Kathy the on line rep was immediately and professionally in communcating with me..no hassle no rush just kind and helpfull...never met her..but she made sure that someone at the Dealership promptly meet me in person as I wanted to go check the New Van's in person...and last minute drop in was I....I felt bad to just drop in...but once again she reaasured me that it was OK..and all my covid concerns were being followed...WOW.. She was 100% correct...Manager Troy ..made sure that his salesperson Aaron walk me through all my options/concerns/and of course even making me take it ( 2020 Caravan New) to not only test drive but take home to show my family and no rush or worries....Made me feel part of this incredible family at SouthBank Dodge in Ottawa...meeting the GM afterwards Andre Bond...exemplifies how everyone is in the same page !! Customer 1st no matter what...and they do beat everyone's price in town..but better yet...THEY CARE..I FELT IT..I will be a lifelong customer..and please know this...I have no connections or relatives or other incentives to write this review....Thank You Staff at Southbank...truly is no I in this TEAM .

Gaetan Lavoie

Great job and first class service.

M Benjamin

Brandon was a great sales guy to work with and Ivan made the financing process easy. Had an issue with some wiring on the day of pickup so they gave me a trailhawk to take to work instead with no hassle or issues. Love the new ride. Will be going back for sure.

Troy Thompson

Brandon was highly attentive to our requests and was in regular contact over several days to answer my questions during the purchasing process. He was very open and honest in his approach and delivered exceptional customer service. If you’re in the market for a new truck or Jeep I highly recommend you pop into Southbank for a chat with Brandon.

Playing Around

Came into this dealership with no appointment. Our car had broken down and we live 6 hrs away. Upon hearing this, even though the service department had a majorly jam packed day, they prioritized it for us and had it diagnosed and fixed same day so we could get home! And to top it off they did all the work for as cheap as possible. Amazing service. We will definitely be back once we relocate here! Thanks to Chris for making this all happen so quickly and to the service guys for doing an amazing job on the work!!

Brent Farrington

I strongly recommend the team at Southbank. They were attentive, thorough and accommodating. The sales team was available to answer any question and is providing great service after the sale. The finance team was incredibly helpful in figuring out the best fit for me and got everything done in the way I wanted with ease. I just had to sign when it was worked out.

Sasha Vrabac

I purchased 3 vehicles from Southbank Dodge. When I showed up with my staff to pick them only 2 were ready. The 3rd suddenly experiences a sensor failure so it had to go back to the dealership. I took 2 back with me while they said they were going to deliver the 3rd. 3 weeks later I am still chasing them for the vehicle, the guy went on vacation, the sales guy said. The managers were professional, but the sales person I dealt with was terrible. Unfortunately my experiences wasn't a good one and the dealership gets a one star. I had planned on purchasing 3 more but I will take my business else where. One business owner to another, fix your staffing issues.

Peter Todd

Took my Jeep Grand Cherokee SRT to Southbank Dodge and dealt with Chris Desjardins. I have never recieved such good customer service from a dealership service manager - he was extremely knowledgable about my vehicle and told me straight what I needed and didn't need to do regarding servicing and maintenance. He was also patient in answering all my questions. Was even able to get me a better price after some brake work was completed. I was previously taking my two Jeeps to Metro Orleans dealership for servicing but the quality of service at Southbank is night and day. The courtesy car service during COVID is also greatly appreciated for those coming from out of town. Great job guys.

Jeff Carter

Great experience at South Bank Chrysler. Pat was great to deal with, he was not a pushy salesman at all! He was attentive and listened to what kind vehicle I wanted and worked with me to make it happen. Would recommend South Bank, and especially Pat!

Paul Monette

Drove up to service and asked how long for an oil change. I was told about 45 minutes. I walked around while waiting, looked at vehicles and even talked to General manager. After about an hour I returned to service and asked if my car was ready, the service rep. went to see and came back to tell me they hadn’t started. I told them to never mind and to give me my car back. I conveyed this to the general manager and told him that is why the Mr. Lubes do well. I left and took my car to Mr. Lube for my oil change.

Anne

Such an amazing company! Every time I’ve been there they have given me great service. They go above and beyond to accommodate. They treat me with respect and communicate clearly. I’m a woman and I know nothing about cars. I don’t feel uncomfortable at all and they have never taken advantage of me. I’ve been to places that have. Dan O’Neil really helped me out the last time I was there. I feel confident driving my car after I leave. As long as I live in Ottawa, I’ll continue going there. Thanks ladies and gents!

Vryce

Went to them to look at 1 vehicle and after a second visit, determined that it wouldn't work. Was able to find my current vehicle on the second visit and had a wonderful experience. The staff were all super friendly and no real sales pressure. My sales rep Kyle was very easy going and when decided to change vehicles he was very understanding. While this is my first experience with Southbank Dodge, it has been a spectacular one. I would highly recommend that if you are looking for a New or Used vehicle, go check them out and ask for Kyle. He will treat you right.

Dan Larose

Great service, great cars , gave me decent money for my trade in Brianna was amazing she had lots of patience with all my vehicle test drives spent hours with me just to make sure I was good and comfortable with my decision! Thank you

Sheila Bell

Southbank Dodge Service Centre always gives excellent service at a fair price. Dan was our service manager for today’s appointment, and he was friendly & courteous as always, while handling things in a fast & efficient way. The work was done in the time frame promised: they installed our snow tires, did the seasonal check-up and also sorted out a problem that had just come up with the coolant system. We would highly recommend this service centre.

Rachelle Downton

Very very friendly and will do anything in their power to get you a good deal AND approved for financing etc. Very knowledgeable in the finance area. Thanks for the piece of mind. May I add that the guys in the service area (shop) are also great! On time and very accommodating. Rachelle Downton

Richard Fuoco

I had my vehicule detailed at South Bank Dodge... very good job and the service was exeptionnal; plaisant, polite and attentive. Thank you!

Ross Cheriton

Best service I've ever had at a garage/service centre. And it's consistently great. The place is extraordinarily well-managed and the staff are very friendly, efficient and so respectful. I bring my Ford Focus here all the time and they treat me so well. Where others places like Canadian Tire would try to guilt/trick me into buying unnecessary service and talk down to me like I'm ignorant, Southbank Dodge is the gold standard of service. And their prices are decent too!

J Renaud

I have had a lot of issues with Southbank’s service department in the past with rude employees, which prompted me to ask the service team give me my oil and filter to take home to do myself, after paying for a service contract or services like brake flush and oil changes billed but not touched. I have submitted proof of work not done, and they have admitted on one of these occasions the tech didn’t do the work I paid for so now I check everything and I suggest everyone does the same. Going forward, although I don’t agree with this dealerships policy which doesn’t allow for an appointment for oil changes, this time it was done in a little over an hour. I checked the oil and filter and it was done. Whatever this team did with their recent management replacement worked. The environment was more friendly, professional and timely.

Luc tremblay

Express oil change! Prompt service, courteous and friendly staff!

Eric Russell

Went here in 2013 shopping for a new vehicle (the Jeep Patriots were too small but that's neither here nor there). They insisted on writing down my name, address, and phone number when I entered the building in order to "get a discount" from the sale they were running. Other customers were doing so. I said no thanks, just looking. They said I had to be on the list to get the discount. I said, oh yeah that's nice.. and looked around the showroom and the lot anyway. They seemed put off by the fact I would not give my personal information out to a stranger as soon I walked in off the street. Very pushy and indeed curious attitude. I can't say I recommend the atmosphere at this dealership. EDIT: I do not need a reason to leave a review, but if you want to know the reason, it is because I am reviewing businesses in my area that I have been to.

Alain Pellegroms

There is a reason I keep coming back to Southbank Dodge, and that is because of their EXCEPTIONAL SERVICE. This dealership has good old fashion great service, like its supposed to be and once was a long time ago. These professionals take care and time to ensure that your being looked after. They go out of their way and they have bent over backward to make sure that everything turns out right for you. I have 2 Wranglers which I bought elsewhere and Soutbank treats me like I bought them there. I just traded one of my Wranglers in for a RAM 1500, because I need some towing power, and again they gave me the best deal, compared to other dealers. And I just feel that they have earned my business. I will keep coming back.

Bryelle Steffen

Amazing experience. I knew exactly what I wanted when I went in and they made it happen. Great staff. Overall great experience!

Rick S

I have been loving my Chyrsler 200S! Thank you so much Southbank (specifically Moe) for your skilled manner and professional attitude. You were very informative and were a big reason why I would always recommend Southbank if you want to be treated right!

Cynthia B

So much better than dealing with Dilawri. Thank you South Bank for always fixing what they break.

Ian Casiple

I was very happy with the service I had received. I was dealing with Kyle McTaggart. He was very friendly and helpful. He was not an aggressive sales person and he exceeded my expectations. Overall it was a great experience with the sales, finance and service departments. I am very happy with my purchase. I highly recommend Kyle and SouthBank Dodge. Thanks for Everything Kyle!!!

Tamara Robson

The customer service from the Service department team was excellent. They made purchasing winter tires very easy and were even able to accommodate a last minute request for an oil change. I will be returning to them for any future needs for sure.

Mizzy Dorothy

Got my 2020 bighorn last friday and i super loving it! Staff are friendly and helpful. Thanks to Kerry who help us from start to finish. To the manager Al who is so helpful and accommodating. Big thumbs up to all the staff ! Stay safe !!!

Daniel Pakuts

Great staff, made sure car was in mint shape upon sale. Good prices and quality of vehicles. All around great experience.

Caroline Servant

Went in for a test drive of the Jeep Cherokee Trailhawk Elite. Spencer and Rami were great, left the place buying it. They definately had great customer service and very knowledgeable.

Emma Mitchell

Had a great experience at Southbank. Everyone I interacted with was so nice, helpful, understanding and easy to work with. The whole team worked hard to get me what I needed. John was a real stand out and a real pleasure to work with. He was knowledgable, easy to chat with and efficient. I would highly recommend him to anyone looking to buy a new car.

Rob Dale

Great Customer service from both the Service department and the Sales Team!! Thanks to Tyler, Dean, Khal, Al and Rami!!

sam lochner

I was in a real bind and needed a new car fast, for a reasonable price. I contacted Southbank and they literally delivered the car to my doorsteps three business days later. They even professionally put up with my hassling them ever step of the way. Arron, Khal, and Ala worked some serious magic these last few days. Thank you!

Melissa Chevrier

Lovely staff...horrible service. Multiple times when we've brought our vehicle in to have our oil changed or repaired there has been issues. One time they claimed to have the part for us to drive down and they infact did not have it. Lack of communication. Show up to them informing us that infact they need to keep the vehicle for the day and their shuttle does not go into Gatineau hence forth no way home, no curtsey cars, only rental. (On 2 occasions this happened) They are sweet and kind, but we will NOT purchase another vehicle from here nor have any service or repairs done once our warranty has ended... which will be soon.

Shane S

For the third time, they left the oil cap off after completing my oil change. Luckily, I check now before driving away. The first time it happened, they had to clean my engine block twice and the smell of burning oil took a week to dissipate. Please pay attention to the finishing details guys!!

Ahmad Makeen

Worst dealership ever. Dont ever buy a car from this dealership.

Jon Aikens

The buying experience is typical (and good), although we have a favourite salesperson here from whom we have purchased two vehicles. However if you have a Ram diesel, Dean in Service is your guy. If I buy another heavy duty diesel Ram, it will be because of his service desk and his technicians. Southbank, if you're reading this, he and his techs deserve $$ raises.

Paula Weston

Great people, no pressure sales. Great place to buy a vehicle.

Heidi Easey

Great service. Have bought 2 vehicles from here now and have gotten amazing deals with no problems at all! Mike in sales is a very honest and helpful guy! Highly recommended!

Oliver Gerardo Corona Puente

The service from the first call to make an appointment to the pick up of the car was really well done. I would recommend this dealership to anyone. It is the one I use for all my vehicles

Tania Masse

Decio and Yves were great! Got my family and I in the perfect car for us and our budget... Amazing atmosphere, will always go back. Happy Holidays to the South Bank family

Lucas ayala

Best place the service is amazing!!

krystal belanger

Great quality service. Gave me the exact car I was looking for, with many features. Highly recommend this place!

enafati doughdough

Alaa and Badr thank you so much for everything

Rick Mansergh

Our service advisor was great, very nice and friendly, we had an electrical problem, the technicians were top notch and used their expertise to find and solve the problem. It's been a great experience . We wholeheartedly recommend this service department for all your vehicle needs. Thanks so much guys.

Dan Lynn

Your service guys are top notch and very polite and respectful. Great work guys always love my visits there.

Wilfred Charron

Excellent service and fantastic cooperation

Dave M

Very satisfied with new vehicle purchase.

A

It was a pleasure dealing with Rod the Manager. Very Professional and easy to deal with

Jennifer Cameron

I had fast friendly service. The maintenance department was amazing. ALL staff were very respectful and pleasant to talk with. Thank you.

Moodie E.

I have purchased two vehicles from this dealer. The sales staff is awesome except for my f&I person she was a total joke. Paid for etching and told her it was never done I called her several times and she did nothing about it finally another f&I person got it for me within an hour it took almost a year to get that resolved. Now the agony of bringing your car in for service. What ever you do don't service your dodge here take it to another dealer. I'm a licensed mechanic myself and when id have issues id tell them how to replicate the issue and when it does it. They still keep your car for days only to tell you yeah no fault found. You have to make the effort and call them they won't call back. I've had issues I've been dealing with through this dealer for months and you have to put in all the effort they won't call you back. I've been in there for service several times and have never once had a good experience there. I wanted to contact dodge but couldn't really find a way to contact them. I even left a message to talk to the general manager and he never got back to me. Do yourselves a favor avoid this dealer go to a reputable dodge dealer. Once my pending job is over I never intend to go any where near this disappointment of a dealership.

David Liu

Staff is very friendly and professional. Service is great and thank you very much.

Gregory Skelton

My jeep was towed in with some issues with my new Jeep that was purchased from another dealership, one issue was fixed the other issue was not, was not informed that one of the issues was going to take more time, rather your jeep is ready to go. Finally to sat down to ready the work order report to see that one of the issues could be resolved. Poor communication in a service department is not good, I will be look elsewhere to get my service done in the future.

Rosemary Phamisith

Really great experience at South Bank Dodge. They were all accommodating, not pushy and provided me with options that really suited me needs. Thanks John, Khalid and Rami for providing me with great service. I needed a car within 5 days for work and they were able to have me on the road within 4 days!

Robbie Goguen

Purchased 2 vehicles from you and was good experience with your financial manager and the sales man thank you

Carlos Baquero

Great service from both the service center and sales department. Would Definitely recommend to anyone looking to get maintenance on their car or looking for an honest consultation on a new vehicle.

franco dern

This is my second time in to get warranty work done on my Jeep. Great customer care! Service personnel are courteous and polite. A sense of humour and smiles would be awesome though! Work done on vehicle was great. A few hiccups in scheduling. All in all great team at Southbank!

Todd P.

CAUTION... I bought a 2020 Honda Compass here on December 20. The website ad AND the purchase agreement (attached) both said 16 301 km. It was safetied by the dealership on December 22 and the certificate (attached) also said 16 301. However, when it was delivered on December 24 it had 18 296 km on the odometer and 17 953 on an 'edited' purchase agreement (attached). I called the dealership and was told that the additional 2000 km was likely due to test drives. That is impossible as it was only two days and, plus, I had already purchased it. No compensation was provided and, since this was a Birthday and Christmas surprise for my wife from our kids and I, and could not send it back. Also, please note that the following are NOT included in their listing prices and, in my case, were not pre-communicated (my fault for not looking more carefully at the purchase agreement): Admin Fee $999 + tax Gas $100 Carproof $43.50 + tax and OMVIC $10.00 + tax

Samantha Holder

This is a truly hard working and very patient team. Derek's awesome to work with; very knowledgeable, dedicated and incredibly patient. I never felt pressured to get a car I didn't want or at a price I couldn't afford. Unfortunately he wasn't able to find exactly what I was looking for, but not before exhausting every option available. I'd definitely recommend him and this team.

Sherry Britton

I am not happy to have a $2393.71 repair cost on January 10,2020 after having a Peace of Mind service on October 15,2019 at a cost of $2296.05. The odometer reading Oct 15 was 100499 on Jan 10 it was 104418. How could 3919 kilometers result an adapter-engine oil filter leak and a leaking radiator needing replacement. And I was told the rear heat shield was loose and needed to be fully replaced but in the end was able to tighten the bolt at a cost of $129. How could a peace of mind service result in all this cost to me!! Twice a month I get called from the dealership wanting to buy my vehicle. Is this the incentive - charge her big for repairs, she'll sell it to us. I feel cheated, I feel there is something very wrong with the cost of repairs to my Jeep. Before the peace of mind, I had NO issues. NONE.

D Bulley

Fast and friendly service every time! The service team does their best to help the customer out - a very positive experience servicing my Jeep with them so far.

Yazhuo Zhang

I disappointed the Maintenance service that I had yesterday: When I dropped off vehicle, I told Service Advisor (SA) that Power steering fluid and Coolant needed to top up. Unfortunately, the level remains same --- Yes, they forgot. I ordered Peace-of-Mind service which should include "Provide written report". --- But they forgot. Until I asked, SA went back to the garage, filled one for me without any vehicle information. They just made one! No Service Reminder Stickers on the window --- Yes, they forgot My bill was $130 tax included. I was challenged the peace of mind should be only $XX, the SA then changed the price right way. He knew the right price but intended to charge more --- Yes, they forgot the right price. Anyway, I paid for peace of mind service, but I can only confirm they changed oil and tires. Nothing more. Indeed, I bought my van here and have been doing service since day 1. But I would not come back again.

Laura Vallee

We liked the sales team so much when we bought our truck in February that we went back to see them again for a truck for my son last week. They didn't disappoint!!

Pam Palmer

Super fast service. Went to look at cars on Sunday, and had the brand new Jeep by Thursday. Had been there before and had great customer service. Rami was an amazing finance guy! Very Professional. Definitely would recommend

Tyler O'Shaughnessy

Great experience! Second truck I have bought with Southbank, always friendly and fair ! They had great selection of trucks, traded my truck in for a beautiful new truck and could not be happier! All the staff at Southbank were so friendly and great to deal with, highly recommend!

Mathieu legendre

Southbank Dodge gave me an amazing service. They respected my budget and didn’t put any pressure on me like other dealership usually do. I especially want to thank Brandon and Al for their great work. I am absolutely enjoying my new Jeep Grand Cherokee. Thank you

James zhu

A pleasant maintenance service. R.J.is a professional and patient service advisor. He helped us so much.

François Cyrenne

I purchase 2017 Dodge Caravan and was satisfied. Wish they would offer central ac, now my kids are sweating during hot days. FYI: request front and back ac when purchasing 7 seated vehicle, it's a must and can't be added later. 2019 and im still doing my maintenance at the Southbank dealership. Service and greeting is always good, can't complain...

Wayne Peplinskie

Just had another excellent visit to Southbank Dodge. The service manager Chris treated our 2018 jeep with care while we enjoyed a discussion with a very respectful Nolan in the sales area. We took a gladiator for a gentle spin to inspect fit and then talked with Nolan about a truck. Both gentlemen were knowledgeable, polite and forthright. This is why we deal with Southbank Dodge.

Christine Viau

Hi there just wanted to say that I've been with Southbank Dodge for quite a few years and have never been disappointed with there services oil change, changing of tires, or what so ever up until now, the staff are super nice & very helpful and they get things done. They are super busy at this time of year which makes for long hours for them hope that there well taken care for there hard work and I truly appreciate what they do especially in these hard times with Covid. Thank you to all????

Patrick Mendes

Would recommend this place to everyone that is looking for a car Even the delivery operator was one of the best I’ve ever seen

Cutthemid Llemanout

This was up and beyond anything I've ever experienced in my entire life. My morning was exceptional and Davy and even found time to make a timmies out stop. As I was saying, I then took notice of the pretty little blonde sitting by the entrance door of this new business in town. The name of it was??? Geez, I can't remember but it's kind of like a magic vibrating social club that stays opened till the wee hours of the morning. Anthony, I couldn't take my eyes off her, this is how pretty she was. I had it all planned out, walk by her, drop my pen on the ground, go to pick it up and then proceed to make eye contact with her and then say hello. So I start my planned out journey, walk right by her like she didn't even exist and then went home to make myself a red bean salad with artichokes. And guys...Debbie Does do the entirety of Dallas!!! Lol

Robert Van Loon

Always a great experience when I take my van in for servicing. Dean has been looking after me since day 1 back in 2018.

Rene Garneau

Good service and pleasant to deal with

Veronica Hunter

Southbank Dodge has the shadiest team of salesmen I've ever dealt with. They withhold the contract as long as possible so you don't realize what they are charging, do not explain the details of the contract that they are ethically and legally obligated to do, change the paperwork to suit and offer "perks" that in the end are an expensive extended warranty! I feel that they have taken full advantage of me at 81 years old, rooked me into a purchase that is $20,000 more than I had planned and over $5,500 for an extended warranty that was charged but never discussed. I am in the process of contacting Chrysler, OMVIC, a lawyer, the police regarding their fraud against a senior, go public and will see them in small claims court. Do yourself a favour, shop anywhere else!

Patrick Ferreira

The service department needs either a serious change in personnel or more hands on deck. I’ve had two incidents with my truck with the service department; one lasting several months to get resolved, and the most recent, a total disregard for the customer, me. My truck died on me. All electronics just shut down, nothing working whatsoever. I called roadside assistance, and got everything set for my truck to be towed to service. Since the truck couldn’t get into neutral, my truck needed to be lifted onto a wrecker. I phoned the service department several times throughout the day. First to let them know my truck was being towed to the dealership, what the problem was, and most importantly; my truck could not get into neutral, that my windows were stuck partly opened, and that I wanted the truck in the garage, if it couldn’t be worked on. I was told of course and the usual lines. Knowing this, I repeated to Dan the service technician, my truck can not go into neutral, my windows are down, your location is not in the best part of town, if you can’t work on it, have it dropped off in the garage so it doesn’t stay out over night! Of course what happened - they dropped it off outside the dealership, didn’t have time to work on it, and it sat outside over night. I phoned Dan shortly before closing for the update I was supposed to have as soon as the truck arrived (two hours before closing). When asked what was going on, he repeated the exact issue I relayed to him all day long! Not only that but said it swearing to me like we were buddies. Extremely unprofessional and not welcomed whatsoever. When asked if the truck was at least in the garage, I got the sarcastic reply that they can’t get the truck in because it won’t go into neutral I quickly reminded him I knew this already, and that I gave him all this information throughout the day! That at the very least, the truck should have been dropped inside the garage and then looked at. Completely unacceptable and ridiculous of how everything was handled. If I didn’t have packages bought with the truck that can only be handled at Southbank, I’d be gone a long time ago.

Sj Nahle

Had some issues, been calling and asking about parts that should be ordered in. They have told me they will get back to me and that they have ordered the parts. Got no reply. Went in on December 21st they said they ordered the parts... Been almost 2 weeks. Haven't got an update. Oh and service at the dealership/service reception, was average. Let’s see if they will ever get back to me.

Haley Richards

Unfortunately service staff at South Bank don’t feel the need to follow their own rules. Two of the three staff on the floor weren’t wearing masks, the third had his down below his nose. Pretty awful and uncomfortable experience and showed a disregard for client safety.

Matt B

I came to this dealership specifically to work with Mark Desjardins. I bought my truck from him, I’ve referred him to a coworker who bought a truck from him, and now just purchased a Jeep from Mark, and frankly I wouldn’t want to deal with any other salesperson when purchasing a vehicle. Mark will switch around his schedule without complaint to help a customer. He is never pushy with a sale and is probably the only car salesman I’ve ever met that I can say always advocates for his client. All in all, as long as Mark is selling cars, I won’t be buying a vehicle anywhere else.

Kevin Dinn

I just had some excellent service done at southbank dodge and I was very pleased with Peter and Dan. Excellent employees ???? When time can to settle up the bill I assumed we had an account. A gentleman came to down from accounting and informed me they don’t deal with 50 dollars every three months. Flipping his fingers at me giving me the bums rush. They only deal with customers that spend over a $1000 per month!! Well I took out my credit card and paid my $560 bill right on the spot. First time in 50 years our company wasn’t allowed to open up an account. Well you won’t have to worry about insulting this small potatoe again. I’ll take my $50 bucks every three months and bring my business elsewhere. Thumbs down on that management decision ????????

Tanya Tagieff

Purchased a 2016 Jeep Cherokee and love the vehicle. Purchased the 8 year rust proofing warranty and when I got the paperwork in the mail, it turns out it is only a 3 year warranty. I have reached out several times to get this resolved - the manager who sold me the warranty (Ivan) admitted that the warranty had changed and he had not been aware. I was promised that this would be resolved, but have heard nothing and it has been over a month. Not a happy customer. Update - Ivan did not call or send an email as promised. I have downgraded my rating to 1 star.

Nerusha R

I had the pleasure of dealing with Patrick to help trade in a car and choose something suitable for my lifestyle. Patrick was very patient and informative in sharing his knowledge on what would be best based on our desires and budget. Because of his expertise we were able to walk away with a 2020 Dodge Ram! Thank you South Bank Dodge for a hospitable experience. :)

Jan Cesare

Humm where to begin.. we took our Jeep for a oil change and to put our winter tires on in November. Decided to go with premium oil for the winter. Was told that there was some warranty work that needed to be done in the engine area to make another appointment as this will take a bit. Dropped off on Thurs for scheduled appointment turns out when we were on our way to pick up vehicle from them at end of day got a phone call saying it was not ready possibly Friday. Called and called to be put on hold off and on only to finally find out that it was not ready. Gave us a loaner for the next 5 days when we finally got vehicle back. Seems to run fine until we started getting the engine light go off and on then our backup camera screen would go off and off periodically Four years we had no issues and now this. Made appointment to have this check out they said its fixed something with the doors that made the engine light come on and radio is broken need a new one for 4000.00 plus or second hand for 1200. But engine light is fixed go to drive off lot engine light is on still on two days later, radio working fine but we have to take it back to see why engine light still on. Happy not one bit

Ivan Sampson

Very good service Knowledgeable and pleasant personal a very good place to take a vehicle for repairs that will be done properly. They will go the extra mile to make sure this happens.

Karine Carriere

Don't buy your vehicle here !!! Been waiting 7 MONTHS for them to finish fixing my vehicle ! Problem after problem since the start, send it in to get fixed and comes out WORST ! Been calling for months and we keep getting the run around ! If i could, i'd give this place a -10/10

Lynn McKinnon

We purchased a demo Cherokee from SouthBank and the experience couldn't of been any smoother. We dealt with Justice Jackson. He was a great salesman and we would definitely recommend Justice for your next vehicle purchase.

Sheila Finlay

I traded in my Subaru Impreza for a Ram 1500. As a female, I am fotunate to be a mechanical engineer and a previously an auto mechanic, as well as the freedom of simply wanting a new vehicle versus needing one. So with the Ram 1500 brochure and the internet I did the research to justify my switching vehicles and the went to 4 Ram dealers, in Ottawa, trying to get as close to the model I wanted. I faced sexism, salesmen who didn't know their products and the whole "we have so much in common, lets be buddies sales approach". When I went into Southbank Dodge on a Friday at dinnertime, I was tired and fed up of trying to be manipulated. I met Youssef, I put my notes infront of him, which showed him the features and accessories I wanted, handed him all the data on my Subaru as a possible trade in. He looked at his available stock and said he could get me what I wanted, and took my cell # and email address; I left after about 15 minutes of very productive time and with a sense of being respected! The next morning in my inbox was an email from Youssef laying out the monthly lease rates with & without my trade in. He never pressured me to sign the deal and understood adding stress to my life wouldn't have been to his benifit; a smart and classy way to seperate himself from the other salesmen. I love my truck, in the short time I've had it, Southbank Dodge has earned my future business with how I was respected and treated.

Spencer Werden

Very good quality of service, very helpful. Helped me get an amazing car at a great deal!

Mario & Peggy Roman

Sales person was good, but managers very poor quality service. Didn’t offer any insentives prior or throug the proses of buying our new car. I decided to finish the business because my wife fall inlove with the car. Other ways I was thinking on stopping all the transaction and go somewhere else. Other dealers have good insentives for customers when buying a car, but with you south bank dealer, we didn’t see or recrive nothing, and there were sings on the windows about having a sale events. Really, really desappointed. For my review you and the dealear get a rating of (-10).

Michelle Eshleman

The staff are very nice and professional but the service levels, not so great. I brought our vehicles over 5 times in the 1.5 years for oil change and small jobs/recall and they never got to it. We had appointments each time. One time they kept it three days due to “backlogs”. Twice they forgot the part. I have purchased over a half a dozen vehicles from them, not convinced anymore.

Whitney Brook's

Great customer service during a time when vans are hard to find. We went to other dealerships in the east end of town prior and received abysmal service. One such experience had a salesperson telling us they wouldn't fix anything on the vehicle because they sold themselves so why bother. Southbank was the opposite. Any issues with the van we bought was dealt with promptly and professionally finding a vehicle that suited our family and budget.

Robert Okoh

I had an awesome experience at South Bank Chrysler Dodge, the sales rep Jai Kakkar was very polite, and helpful. He was very patient with me and did not rush me. He answered all my questions and came up with options for me to help me make informed decisions in picking the right vehicle for me. Well done guys… If this is the way South Bank Chrysler Dodge welcomes their potential customers, I would endorse and recommend this dealership to all my friends and family.

Sarah Cardinal

Spent $800 for an under coating that wasn't even completed. If you pay for a service in full, you should be notified if they didn't finish the job at the time you pay. Other issues with regards to coverage. We have small and large coverage on our truck but a coolant valve isn't covered. However if the engine blows as a result they are going to cover it. How does this make any sense? Part with installation aprox. $600. What's the cost of a new engine? Makes no sense .... I was going to buy another vehicle from them but am reconsidering at this point. The day I posted this, all issues were addressed within the same day since my post. We received a loaner for the day we had to bring our truck back for the continuation of the under coating. I was notified that the coolant valve and labour was going to be covered after all. All in all, I'm pleased with how they rectified the issues I had; and their punctuality in doing so. Big thanks to Mike Thomas and Chris from the service department.

Mark Cockerill

Work is great, service not so much. My van was pulled from the shop, parked out front. I assumed they weren't finished with it. After 45 minutes I asked and they forgot to let me know it was ready to go

T Daher

Moe worked tirelessly to ensure that he found me the vehicle I was looking for. He also made sure that my vehicle was ready to go. I'll definitely be dealing with him again. Everyone I dealt with at the the dealership were professional/helpful as well. Great experience.

Michel Joanette

Great place, very nice people and the service is wonderful.

Aaron Gaal

Service is amazing. Dan Oneil is the BEST service guy I have ever used in my 20+ years of vehicle ownership. I do not recommend Southbank for sales AT ALL! But highly recommend their service department. Dan and Peter are amazing guys to work with and will bend over backwards to help you.

Team Alexander

Went for oil change today fast quick service. Service advisor very helpful even got a feature working that wasn't. Price match all weather floor mats too. Thanks again.

Rob Thisdelle

Bought a new Jeep from Southbank and the staff are excellent . Rod was fantastic to deal with on the purchase and pick of my new Jeep and Chris was great setting up the finances and making sure the deal was right for me. Would definitely recommend Southbank for your next purchase!!!

Chantal Russell

Great service have been going to this dealership for service for 3 years now. Tyler is always excellent, friendly and very helpful at answering any questions I’ve had and takes the time to explain things if necessary.

Dawn Brown

Absolutely the best service from a dealership I have ever received from start to finish. Aaron, Kahl, Rami and Rod have been fantastic to deal with. The level of knowledge is outstanding. I was so impressed I purchased the extra Oil change package as I only want to deal with Southbank for my maintenance. I am definitely going to be a life long customer at Southbank. I want to thank them for the exceptional customer service.

Kiersten van Gaal

I unexpectedly had to buy a new car, and I wasn't exactly excited for this process. But, the Southbank team made the process easy and exciting. Troy was extremely helpful in finding me exactly what I needed. He was understanding, professional, and went above and beyond for me. Clay was also very kind an informative. All around amazing service. I HIGHLY recommend!!

Steve Zeran

Robbie was great! Listened to what I wanted & didn’t waste my time. For a young man he has very strong communication skills. Thanks Robbie!

Anthony Bastien

I purchased a Ram 1500 from this dealership and was very impressed with the customer service I received. I wish to compliment Paul Curry on not only taking care of the paper work, but also taking care of the post delivery of the truck. There is a reason for only the 4 stars. I purchased a winter tire package with the truck and had the tires put on. When I got the truck, I could not find the key for the wheel locks in the truck. When searching I found all the hidden spots where they forgot to clean which was utterly disgusting. Then I find out that the tech that worked on the truck lost the key and I would have to go back and have them cut off. When going for the appointment, all of a sudden the key shows up, but they had to do a warranty inspection because the same tech forgot to save it in the computer when it was originally done. I realize that all sounds horrible, but Paul Curry took care of it all for me and made sure I was pleased at the end of the day. I also came in for an Oil Change (since it wasn't done when the truck was delivered) and was happy with that experience. But the dealership should wash the service cars, even if its just an oil change or a engine rebuild. It would defiantly make clients happier if they see their vehicle cleaner than it was when brought in.

Halim Al Mofti

Great Staff, great service, Highly recommend. I am dealing with them since 10 years. Plus The coffee taste good too :).

Jhess Hernandez

The dealership is great to deal with, they were friendly, knowledgeable and accommodating throughout the process.

Joanne James

Amazing service and my car detail was amazing- will start using for maintenance as well Joanne James

Gerry Herrington

Dealing with Southbank for the second time was the same as the first "Very Disapointed" They hurry up and get u to sign a deal then DONT deliver as they say. Picked up my new 2021 Ram and it looked like it had been driven arround town for a day the truck was FILTHY dirty on the outside as the did not detail the truck and even didnt have liscence plates on it. Oh my was I so disappointed to see my new truck again being given to me like that. I would suggest that they pay more attention to detail on thier delivery of a vehicle when you pick ir up as they do at getting u in the door to sign a deal

Patrick Charbonneau

From the moment I arrived to when I left was five star service Had a conpon for undercoating. They went ahead and did the inner rustproofing as well. No extra charge and also washed and waxed my car and did the windows. Car looked great. Highly recommend you use this place!!

Brent Shelley

Tyler in the service department went above and beyond. Much appreciated.

Bassam Khatib

They were quick and friendly even though I didn't have an appointment

Diana Bertrand

Southbank did a major repair on my Ram. I was so impressed with the quality of care I received. Chris went over and above in helping me. I am not all that comfortable with people, but they were awesome. I will always recommend them to everyone I speak too. I will be sending my son to buy from them in the future. Thank you so much for fixing my truck.

Christine Leduc

Awesome Experience, Courteous, professional and knowledgeable. We purchased a RAM Night Edition, it looks great, we are very happy with the whole experience. Great dealership. Great price. Big Thanks to Troy, Andre and Bader

Choice Automotive

This review is based on the service I have received form Tyler in the service department. I brought our work truck in with no appointment and had it back in 2 days with a many parts replaced that was probably more like a 3 or 4 day repair. The service was very very good. I've never had service like this before from a dealership.

Brian White

Great service and friendly people to deal with. Dan O'Neil is a great service contact. Dealt with Dan with when I had my 2015 Cherokee. Just purchased a new Grand Caravan January 9/19 and the Salesman I dealt with was Kyle and he is a real fine person. Not pushy or in your face like so many other sales people in other dealerships. Paul also in Finance was good to work with to finalise the purchase. I found the whole dealership top notch.

Mark Laframboise

Did a good job. But took a long time

Eric Chabot

Great sales team. The service department looks awesome too.

Ho Ho Al Page

It was a pleasure doing business today at Southbank. From the initial contact with Dean Martin when dropping off the car, to picking it up later, all was hamdled very professionally and politely. In fact i was so impressed with the end result of the detailing, that I have already booked an additional appointment for the detailing of my wife's car on the 29th. Will not be shy to recommend Southbank for their attention To detail to my friends. Well done Al Page

Amy

Fantastic customer service! Everyone I dealt with had my best interest in mind! Thank you to Kyle, Moe, and Bobby for getting me more than I could have ask for! If you’re ever in need of a new vehicle, I definitely would recommend going to south bank dodge!

Yvon Audette

My experience at Southbank was simply one of the best car dealer experiences I have ever had. The knowledgable individual who showed me the vehicle to the rapid process to get to a final offer was very much appreciated. Just had my first service and that was also a great experience. They provided me a rental car for the day while the Jeep was being serviced.

Phillip Senior

We purchased our first Ram truck from Southbank Ram. John Aladin was our sales rep and he was great. Easy to talk to, knowledgeable & delivered everything he promised - he was genuinely pleasant to work with. Would 10/10 recommend for your next Ram purchase. And the whole team loved our dogs!

Conrad Binkowski

Was recommended by a friend to check this dealership out when we were car shopping. We had an amazing experience from the time we first met our sales rep to a few days later when we purchased the car. Staff was VERY friendly and professional. They did not pressure us at all to buy a car, they answered all our questions on site, and ones he wasn’t 100 percent sure about, he confirmed them in a very timely matter. Once we purchased the vehicle, the accounting staff was very helpful and professional as well. Very seamless from start to finish and super friendly staff all around. HIGHLY recommend even if you are just in the neighbourhood and shopping around. They are straight forward and did not beat around the bush.

Edward Ben-Smith

Pretty good service ????

Adrienne Moir Sean Finnegan

The receptionist at the service desk is awesome. Friendly. Helpful. On. The. Ball. That is where the good part of this review ends. I have been to the dealership three times for oil/tire changes. The last two times, I have asked them to check the rust on the hood. Radio silence. Not a word from the spring tire change to the winter one. Problem is only getting worse. I had it detailed there once. My kids could have done a better job. Likewise bad experiencefor a dent I asked them to quote a repair on. No follow up. No follow through. I will go elsewhere from now on.

April L

We have used this dealership for our last three vehicle purchases and have not been disappointed. We have dealt with the general sales manager Khalid Hanhan for all of our purchases and honestly cannot recommend him enough. He has always gone far above and beyond our expectations each and every time and this most recent experience was no exception. He is very patient and works hard to get you exactly what you want. We look forward to dealing with him again in the future. Dean Martin in service is and has always been extremely helpful and accommodating any time we have needed servicing on a vehicle. We would not hesitate to recommend him to anyone. Rodrigo Brand made the final steps in this purchase a breeze. He kept us informed all the way through and made sure we were happy with the purchase before we left the lot which was greatly appreciated.

andrea corbett

Always get great service from Dean in service. He answers all the questions I may have.

M Des

Went to Southbank Dodge with the intention of just looking at a jeep I've been thinking about purchasing for the last 2 months. The staff at Southbank gave me the time I needed without adding any pressure one would normally feel at dealers. We looked at the numbers and they listened to what I expected for my vehicle. They countered with a fair offer and after looking at other vehicles we came to an agreement. Mark, is one of the best salesman I've dealt with in a long while. He took the time to listen to what I wanted in a vehicle and showed me several vehicles with different options. After dealing with the team at Southbank Dodge I came away with a good feeling. Also with a 2018 Jeep Wrangler Unlimited. Thanks to the staff for your assistance in purchasing this vehicle .

Minihal Nasser

Amazing services , worker are friendly and nice. Kyle and Paul They was awesome, they helped us to choose our Grand Dodge caravan. I recommended Kyle as advisor for your future car....

Cyrena Ann

Great service at Southbank, always. I'd like to give a belated thank you to Armando for his A+ customer service, finding me a vehicle that checked all my boxes. I'm still happy over a year later!

Dewey Leclair

A great truck buying experience. The salesman I dealt with was great no pressure at all did not try to put me into a vehicle the same day I walked in. Very knowledgeable gentleman, excellent staff, overall great truck buying experience.

Ian Fower

Just hit the two year anniversary of buying my 2019 Cherokee from this business. The service dept has done well but the sales(trickery) dept are forever in my bad books. I have previous posts that explain what happened so I won’t rewrite it. If I can save one customer from what I went through then I am pleased. Of course having the company and individual salesman fined and blacklisted would be more fair. If I had deep enough pockets (and the energy) I would have stood them in front of a judge to explain themselves. I will settle for an annual post exposing my awful experience.

topher johnson

Had my Audi A4 detailed. Looks and smells better than new. Great job, worth every penny.

Jonathan Mayer

It is rare that I have service at done At Southbank that doesn’t have some sort of problem -there seems to be zero lack of attention to detail or pride in work. My most recent-parts were supposedly ordered three weeks in advance of the appointment for a recall-when the car is taken for the appointment no one seems to know what’s going on. After a full day they realize the parts aren’t there. Other work needed to be done and that was fine except when I got the car back the driver’s door inside was filthy from the mechanics. So much for Covid precautions and sanitation! The snow tires in the back were loaded so badly I had to pull over and rearrange them since they were rolling back and forth with every move of the car. How hard is it to fold the seats down and lay the tires down properly? Lastly, I wasn’t given the report from the alignment and had to call back to get it. Sadly, this is typical. I love the vehicle and have had it nearly 6 years. 6 years of service f ups. I would be thrilled to get a call from management.

Allan Farbotko

Could say had very good service even it is no one fault for the delay but one thing I may had very good service thanks for Dean Martin for A-1 service every time I go maintenance of my pick up the best service compared to all the other dealer I did business with and thanks for Dean for the best service

stephen murphy

Although the process was prolonged on the warranty work, once Joey helped me out, we were able to get things rolling, great job Joey! I’m sure Southbank will benefit greatly from having Joey join the team!

Arash Zadeh

I been trying to get someone to call me back from this dealership for weeks. Every time they take my name and number but no one returns calls. Its not a service call, trying to buy a car!!! so frustrated I booked an appointment at the Hunt Club location.

Richard Labreche

Great service, great people!

Marie-Reine Forest

Hi. Things were handled properly and I was satisfied with the work done on my car before the warranty expires. Having said that, I was more than surprised with the quotation for front and rear brakes. One thousand dollars over other quotations.

Randy Hickey

Good service, Jeep was fixed and ready to go same day. Only issue is getting the call back that it is ready in a timely manner. Other than that all was great.

Greg Ganong

Very professional and very helpful

David Gough

I was happy with my service. But when a person does not want the drivers seat moved for a medical reason why it moved . Also the service advisor even put a sign over the radio. By the way thank you very much for that Dean. Dean also has it appear on the work order as well. It takes me days afterwards trying get the seat in right spot where it does not cause me pain. They are only driving the Jeep for a couple of minutes...☹

Joloclay Family

good prices friendly sales staff ...once it's purchase ... good luck getting appropriate service bought 2 truck their since 2016 won't be back their they would have to pay me more then $200 to refer a friend or person to go their! word of mouth biggest advertisement.

Dave T

Always great service at Southbank, no nonsense, quick and easy. This shop serves with respect and professionalism without trying to bs you into unnecessary repairs that lets you trust what they say.

Linda H

Good service, only complaint is even though you make an appointment for a specific time and day , drive ups (no appointment) still take precedence over your appointment time. That should change, otherwise stop taking advanced scheduled appointments.

A D

The crew at Southbank Dodge is elite! A huge shoutout to Tyler for his attention to detail, amazing customer service skills and care for all the work that he does, I have always left the shop feeling so happy with my Wrangler and he has always ensured all the work is done to utmost perfection! Also a huge shoutout to Brandon for finding me my dream Jeep!!! I would never consider going to anyone else to buy a car - he is kind, helpful, and always makes sure I am having a good experience! Thanks Southbank Dodge crew !!!!

Gerald Grishham

I was planning to buy my Jeep from here but the disgusting attitude of your receptionist Breana really turned me and my wife off. We will be taking our business else where just remember you should treat everyone with respect you never know who is a paying customer, consider this a lost sale over arrogance and ignorance.

Hussain Al-Bahadli

Not a great experience. From start to end nothing was good. Just got off the line with Dave general manager and basically said you spent 40,000 on a truck and its been a few years nothing i can do to help. Please go to another dealer. :( Dont spend money here go to another dealership

Marie-Paule Godin

Advisor Dan O’Neil was great to deal with. Friendly service also from time of booking with Madeline.

Mary Delicate

Very impressed with the assistance we received from Chris, Madeleine and Dan. Chris got us a great deal on Cooper winter tires. Madeleine was able to get us an early appointment for installation and Dan took great care of us while we waited, even to having our Grand Cherokee in the service area for two old ladies to easily access it when finished.???? We will definitely recommend South Bank Dodge to our friends and family Thanks again Folks!

Samer Alsaedi

Dan O'Neil and Brandon are the best of the best, and all of the guys who work there are incredible...they're friendly, knowledgeable, and professional. Thanks to all of you guys...

Bob Ridley

I recently had the rear brakes done on my Ram 1500. Their estimate last fall was around $600, when scheduling my visit their estimate had increased to $800. Picked up my truck and the cost was $1,000. Apparently their estimates don't include tax? Also their parts charge was $640 (NAPA price for same parts is $315). Service was slow but good (took all day to do a 1-2 hour job). So the lessons are to watch for tax in estimates and be aware of excessive parts prices!

Scott Fields

Tyler Parker was excellent to deal with in Service. I had my truck booked for a recall and a detailing. The parts were never ordered for the recall but the detailing crew did an awesome job. Bringing my wife’s vehicle in on Friday for a detailing.

Brandon Chartrand

Great customer service, but we’re a little pushy trying to get more money out of my pockets for unnecessary work on my vehicle. Took 9 hours to get just the breaks and rotors done. Other than that, car runs great now and fixed the issues.

Danika O'Neil

BY FAR THE BEST PLACE TO GO!

Charles Trinque

Purchased a used Pacifica, had great service from Bader on the sales team. Friendly and professional and knowledgeable. Will definitely recommend him to others. Managers Troy and Ala were also great to deal with. Will come back for my next vehicle!

Breck Demers

Bought my first ever Dodge product and went with the 2016 Journey. Worst vehicle I have ever owned. In 2.5 years I have had to replace ball joints 3 times, alternator, serpentine belt, battery, motor mount, axle bearing, transmission. Still needs front strut replacement, wipers don't work in the cold (known issue with Dodge trucks). Unfortunately talking to service advisor, told straight up that he knew many of the issue are common and that they use cheap parts. At least he was honest. I was looking forward to a great experience and reasonable warranty, but pretty much nothing was covered under warranty and will have spent nearly $8000-10000 in repairs on a new vehicle that I still have to make payments on. Afraid Dodge will not be having me as a returning customer.

Bill T

Great buying experience with Mo and Charbel was excellent to deal with. We brought in our truck for the first tire rotation/oil change and the service centre was just as professional. The only negative thing I can say is that while I was waiting for the work to be done I was looking at the merchandise they sell but the workers behind the counter stayed in the next room and never bothered to ask me what I wanted. I couldn't even get their attention. No big deal and overall just about every interaction with South Bank Dodge has been great.

Donna Moore

Wonderful experience, with Kahleel and great service. Thank you all!

Nancy Dang

My Jeep was towed to this location on a Sunday when the dealership was closed and was left overnight for servicing. By Monday morning at 8AM, I had already received a phone call from Aaron to ask about the issues with my car and they looked into it immediately. The quality of service and customer care from Aaron was exceptional. He was kind, provided clear communication and prompt service. An Uber was even offered to me when my car was was ready for pickup. It was a great experience with Southbank Dodge Chrysler Jeep RAM. Thank you so much for your kind service :)

Tracey MacCormack

I had a fantastic initial experience with the service centre. They answered all of my questions and found the information if they didn’t know it initially calling me back within a few hours. However, when I booked an appointment, they were unable to honour it and I had to wait 3 further business days until they promised to look at my vehicle first thing in the morning. When I called around noon the day they promised to have a look at my vehicle, they indicated that they might not get to it. Becoming frustrated, I wanted to know how it was that my Initial appointment was turning into almost a week without my vehicle. In the end, they called me back within 3 hrs indicating my vehicle was ready for pick up. This was a warranty issue and I’m actually not 100% confident they did what they said they would do... it’s not on my invoice. I was disappointed with the final outcome but would be willing to give them another chance because of my initial contact with them. They are an extremely busy place.

Katrina Mosscrop

I noticed the tire pressure had gone down a week after putting my summer tires on. When I called service, the staff listened attentively and offered several solutions to work with my schedule. I brought my vehicle in on Saturday around lunchtime as recommended and was greeted prompted and in a friendly manner. I waited for less than an hour and had a latte in the quiet lounge. Thank you!

John Beres

5th or 6th vehicle my wife and I have purchased here. Amazing staff.

Joan Fisher

Camper van delivered by CAA tow truck after power steering failed. Staff were very courteous, & I felt price was reasonable, and all work done seems good, but it took 9 days, not counting the weekend before work was completed. Fortunately, I had no plans to use the camper so I did not press the issue but if it had taken that long to fix it while I was traveling, it would have been a big problem.

Sophia McConnell

Kyle was amazing to deal with at Southbank Dodge! Would definitely recommend visiting Kyle if you are in the market for a vehicle! He made shopping for a new family van a quick and easy purchase! Thanks again!

shahin zand

Variety of good choices, respectful agents and good offers. Massi is the best agent I have ever met. She did her best to help me finding the best choice. She is indeed a professional. Thank you Massi.

hellen Officer

I was in over the weekend and had the pleasure of meeting Brian. He made the car buying experience painless from start to finish and really went above and beyond to answer questions and help me make the best decision for our needs. He even embarked on a 45 minute test drive so that I could go show the specific colour interior to my spouse! I found the pricing and approach to be fair - walked away with a great vehicle at a great price. Highly recommend that you add them to your shopping list, and they are well worth the drive even if you live further west or east.

Della Carroll Smith

I bought a Fiat sooner and traded a Jeep, deal was done over the phone with Jenna Piche. She was amazing at customer service and her knowledge of the dealerships her willingness to help went above and beyond. She was easy to communicate with and alway replied in a timely manner. Chris and Peter completed your great customer service for me. I love my car and will be contacting Jenna from here when I am ready to trade my Dodge Ram! Totally satisfied customer! Thank you! Fantastic dealership

O Mapes

We had a great experience to purchase our new van. Our sales rep (Armando) was laid-back and super helpful, no pressuring or probing questions that made us uncomfortable. He took the time to lay out all our options and didn't try to keep the prices as a secret (like many do). The manager that we dealt with to close the deal (Paul) was very accommodating and really did everything he could to answer our many questions. We will absolutely return for any future purchases.

Cass Beaupre

Amazing customer service which is rare for car dealerships.

stephanie s.samaroo

Very great dealership and super staff

Jey Fei

Got my lovely Journey Crossroad from here. We had only been in the country for barely 3 weeks and needed to get a family car fast, this was the first dealership that actually understood what we needed and gave us options within our range. Being new to the country, there were A LOT of things we did not clarify. Months later while going through the papers we didn't fully understand everything that had happened. Rami , great down to earth guy, met with us and answered all our questions and we were not satisfied with how some things were handled, Dave the General Manager got in touch with us and worked with us until we were completely satisfied with the outcome, even though most of the fault was ours for signing stuff without first reading through. Excellent Customer service, great staff and will definitely recommend to all!

Sylvie Lambert

Today was a GREAT day. I had to leave my JEEP overnight because of a battery issue. Today when I went to pick up the car, everything went well: no battery problem after all; they repaired an annoying rattle in the car and someone actually buffed out a scratch on the passenger door. I also ordered some Weather Tech mats (which I had been ordering since October 2018) and was told they would be in tomorrow morning. Today was a great day Thank you everyone

Chris Miner

Thanks to dean in the service department for helping to get my dodge nitro in quick to get my truck serviced

David Gardiner

I wanted a new vehicle and, therefore, started shopping around. After comparing inventories online and visiting 5 dealerships, I went to Southbank. Robbie and Khalid found the car I wanted and got me a great deal. The experience was stress free, and I would do it again.

Mitch Fowler

Excellent service. Love my truck. More than hospitable during covid times and everything was done well and professionally. My nephew recommended this dealership after purchasing two trucks there. I will be a repeat customer based on my experience so far. Thanks Southbank.

Bones Jones

I had a great experience purchasing a Jeep Grand Cherokee from Southbank. I dealt with Tyler Parker and his sales manager. Tyler is great with an easy going personality. Keep up the good work!

Mélanie Thomas

Nice experience with Rami in finance. Always a pleasure dealing with Mike Thomas l have been buying from him for years through the various dealerships he has been at

Matt Shelaga

Extremely impressed with the service received from Mike Thomas, our company recently completed a purchase of fleet vehicles and Mike went above and beyond in every regard to ensue that we received everything we need during every step of the process. I would highly recommend any fleet buyers to contact Mike and make their life much easier, we are looking forward to doing more business with Mike in the years to come.

Marc Beauchamp

Went in for a simple oil change and side marker lights changed for after market ones, staff was extremely helpful. Did the work fast and proper, I've actually been there quite a few times for various reasons and I'm always very happy when I leave.

Claude Renaud

Great dealership. Very accommodating sales staff...Simon and Armand were great! Best service centre I've seen in a long time...Tyler was organized, punctual, provided clear concise information and was instrumental in helping me secure a purchase for my daughter. Many thanks Tyler!

Dominique Beauchesne

I bought a demo Dodge Caravan at Southbank and my experience was positive. Brandon Dallaire took care of the deal and there was no bad surprises. The business managers and front desk are all very nice. I recommend Southbank if you are looking for a new or used car.

Sarah Rose

Absolutely fabulous! The service manage Chris was great at communicating through out and answering my many many questions! They even squeezed me in during a very busy time to fix a screw up from another dealership. I will definitely be back. Chris, if you are reading this, thank you for all your help and patience.

Helene Bureau

All I can say that we had an excellent experience buying our Jeep at Southbank. From beginning to end, everything was A-1. Thank you Southbank.

Jedpoke Me

I had a great experience at Southbank Dodge. Everyone did all they could to see that I could get into a new van. I wanted to especially thank Kathy, Paul and Mark for everything they did to get me a great rate and all the extras I wanted in my new Grand Caravan. I have already told all my friends to go there instead of anywhere else.

Bean Ottawa

If you want real talk, go see Clayton. Period. Went in, having a good idea of what I wanted. Left about 20 min later, all done, My Jeep will be ready in a couple of days!!! Monthly payment close to within 5 bucks of the low end of what I could afford. I had been looking around for about 3 wks and became appalled at the scams and dishonesty of the used car business locally!! And no, I'm not crawling out from under a rock and have been screwed before by both dealerships and pop up corners shops, including in Toronto. But buyer beware, Ottawa has gotten really bad for small shop scams and advertising. Will get family and friends to go pay Clayton a visit, but not telling the ex wife.

John Vachon

My experience at south bank dodge was fantastic the staff worked hard to meet my needs Thank you Southbank

Elizabeth Iverson

I had such an amazing experience purchasing my car from Southbank. This was my first time buying a car and the team at Southbank made everything easy! The entire team was professional, friendly, accommodating and incredibly knowledgeable. I left feeling confident in my new purchase and fully supported by their incredible team.

RAYMOND SCHARF

This is my 4th Caravan bought from Southbank Dodge. I believe I got a good deal. The Sales Manager, Chris, did step up when we suggested that we could get the colour and price we wanted elsewhere and Southbank beat that deal. Stan Noble was our salesperson (for the 3rd time) and strove to meet our expectations. Good job!

Pet Hadi

Grea professional staff. They will not leave you disappointed. Jai, Robbie and Chris were very helpful and knowledgeable. They all have great personalities that make it easy to joke around with even when you're twisting their arms.

Tim LeGresley

Very poor service. Appointment for 830 at 11 they took in the truck. Later that day they told me the truck would not be done until the following day by 10 Am. I drove to the dealer around 2 the next day Figuring it might be done and lone and behold it was sitting out front. I waited another 45 minutes For a phone call before I finally just went in. I was told it was Just brought out and this was not the case, The service advisor was very argumentative and took no responsibility. Also my truck has grease all over the leather seats. Never again will I go there.

Sarah Dorris

We worked with Troy and Rani, both were very nice and easy to deal with. We are so happy with our new van!

Arthur Fraser

Just picked up my car today after some body work following an accident.The service and car repairs were excellent. They promised me a car return date and I picked it up the day it timed to be released back to me. Joey Murphy kept me up to date on all aspects of the job and was great in sharing with me where the process stood during each conversation. I was so happy with the job done on my car that I am going to get them to fix a ding on my left rear side panel and I am going to have them clean and detail my car. This has been the best interaction I have ever had with any dealership in Ottawa. First rate all around.

Tasha

Fantastic Service! Extremely happy with my recent 2018 Jeep Grand Cherokee purchase. Highly recommend Southbank Dodge and if your looking for a new or used vehicle stop by and check them out !

Joanne McVeigh

Service was efficient, friendly. They did an excellent job detailing my vehicle. Oil change was quick. I was in and out. Highly recommend Southbank Dodge. Special mention to Troy Charlebois, Rodrigo Brand, Dan O’Neill for your friendly, knowledgeable service. Love my Jeep Grand Cherokee. Thank you. A very happy customer.

Grant Dunn

Found the experience of buying my new truck a pleasurable experience especially in these very trying times. Found my salesman Mark Desjardins very knowledgeable and professional. Would recommend South Bank for purchasing a new vehicle.

Simon

Been dealing with them for awhile, problems with my vehicle and they accommodate by helping.....Sometimes successful and sometimes need to go back and let them know that it didn't need expectations

Linda Evans

Back again.... Flat tire this time! Roadside assistance was great. Once the vehicle was at Southbank, super friendly and supportive service.... Especially Dan and Madeleine! Thank you both! ****************************** Although it took awhile to order/find the part, once they did, it was installed fast and efficiently, at my convenience. Very friendly service! ****************************** Had a small crack in my windshield. Fixed in about 10 minutes. Woo hoo! Thanks SB!!

Sam B

Great experience dealing with Charlie and Ivan. Would recommend this dealership to anyone looking to get into a new vehicle.

Dan Kaazan

Service is solid here. Notable kudos to Jeff the service advisor. He aims to please and has gone above and beyond for me. Give this man a raise. Service Department is an easy 5 *****. Sales Department is polar opposite. They talk the talk and cannot close the deal with me. Tried 3 times to buy from them and all 3 times ended up making a purchase somewhere else. 5***** rating does not apply to them.

Jeremy Wallis

Good job done. Mechanically sound and quickly done. Will be coming back next year.

Rudolph Louw

Really friendly staff and going the extra mile..... I really wanted to buy a car BUT the sales manager was arrogant, not interested in trying to conclude a deal, obviously did not believe I was a cash buyer just because my credit score is very low - I have been in Canada for 4 weeks... Kathy, Brian and others really helpful but again Khalil was the stumbling block. Good luck guys, your staff is hampered by your finance folks.

Wayne McDonald

Picked up my Jeep today, love it ! The guys worked hard and got me in the Jeep I wanted ! Professional, courteous and on the ball ! All questions answered, easy process. I am extremely happy with my purchase, would definitely recommend... Thanks to Brandon, and the team, Decio and Paul...

Peter Scott

Top notch service. Friendly, on time, and fair price.

jeepguy66

Very satisfied , bought a Ram Truck. Was a good experience during the deal process , truck was sold and delivered by Bader . He did a good job explains the features of the vehicle during the delivery . Love the truck.

Joshua Hand

I went to southbank dodge to look into trading my 2014 caravan to get something with better warranty I went to the financial advisor right away told him what I was looking into and he looked at me and told me (not going to happen) he didn't look at my salary or even told me my trade in value. Customer service was good but I feel like something more could of happen

Rachel Flandé

First oil change for jeep Wrangler purchased from Southbank Dodge 8000 km. I waited 1hour and 30 minutes. Lots of people walking around, chatting, smoking outside, general meeting in service center and buffet for staff, while I waited..... no one came to explain. Not even management. Appointment at 11, left at 1230. Poor service. Very dissatisfied and disappointed. Very lucky that they sell quality cars. But the service doesn't reflect the quality of véhicules. Upset and disappointed.

Bruce Burgess

Clayton was top notch made buying vehicle perfect.

Jessica Sperry

My boyfriend and I came in to buy his first car, we are young university students and were very shy about making this purchase. However, as soon as we walked in the door, we were welcomed and made felt important and comfortable. Brandon with very patient with all of our questions and walked us through the entire process. Andy was also especially helpful as he made us a check list of everything we needed to bring in to finalise the purchase. Overall a great experience for a great price. We will be recommending this dealership to other young purchasers! :)

Shelley Weber

Great experience with the team! Charlie was very knowledgeable about the vehicle and Robbie and Rami did their best to get us the best deal they could! We were very pleased! Kathy went over and above to make sure everything went smoothly. Nothing but A+ for this crew!

Mubarak Almheiri

Very bad service center, and not professional. I don’t recommend it to anyone

Lynn Breton

My husband and I just had our vehicles cleaned at Southbank Dodge Chrysler and WOW what a fantastic job. Kudos to the team who did such a great job. Lynn & Roger Breton

Ricky Maharaj

I had a very pleasant experience at this dealership. Our sales guy Mike T. Found me the perfect vehicle within my price range , budget, and desired KM on the vehicle. I would recommend Southbank , and more specifically Mike T. To anyone looking to purchase a new or used vehicle!!!

Christoff David

I would strongly advise you shop elsewhere. My family purchased vehicles there, and for too many years went back for servicing. The prices charged always seemed a bit dubious. But it became a bit too much when they repeatedly charged us, many many times, for the same repair service, never actually fixing the problem. Finally, they issued us a goodwill credit ($150), but then they promptly grabbed that back in their diagnosis fee for the next problem, without actually doing anything to address that problem either. Their repair estimate was HUGE. We went elsewhere (Active Green & Ross) and had the problem actually diagnosed AND FIXED for less than the $150 we paid SB Dodge for nothing. Sometimes loyalty to a dealership is just not a good idea.

John Bettencourt

Great service keep up the great work Thanks Dean and staff

Christine Walker

Buying a vehicle at southbank dodge was very pleasant especially when other dealerships in Ottawa can be aggressive and demanding,excellent service team Southbank l will refer this dealership to potential vehicle buyers,awesome job Mark Desjardins my sales consultant

Kelsie

I had a great experience with my recent new Jeep purchase at Southbank Dodge. They were very professional and transparent about the pricing, and I was able to get a good value for my trade in as well. I didn’t feel any sales pressure at any time. I would highly recommend anyone looking to go here.

Jason roblee

Much better experience this visit from Southbank. Joey from the paint warranty section was great and so helpful getting my warranty coverage straightened out and submitted properly. The older gentleman who took my Jeep in for service was great as well and very conscious of my time (sorry didnt get his name). Oil change was much better this time as the interior was not covered in oil and it was completed quickly. This is my first time reluctantly having to bringing a vehicle to the dealer for routine maintenance, however if the service continues as it was today I will have no issues getting and referring work to this location. Free coffee while you wait is a nice touch too ????

Jen Maguire

Everytime I go for routine service they try to upsale and, I always need to negotiate my invoice.

Lisa Hope

Very friendly and helpful staff. Service was good. Got me in quickly given the issue. Only complaint is the $150.00 inspection fee I got charged when it was obvious what needed to be fixed. To their credit they reduced this fee upon my. complaint. Dealers are always crazy expensive!

Nick Cayen

Everything went pretty smooth, I appreciate the efforts to get me a vehicle quick and painless

Bren Hi

The sales staff at southbank are the best we have found. We went to a few other dealerships first. We bought from southbank because they actually listened to what we wanted and worked within our budget to find a car for us. I have never done business with someone and felt so confident in my purchase...and felt like.inviting them for a beer. We will be going to southnank for any of our future needs and reccomending them.to everyone we.know

Glenn Pye

I just purchased a 2017 Ram Long horn! My experience was great! I'm sure the rest of the experience will be as great! I recommend the dealer ship to any one! Jesse and Ivan looked after the whole deal and went above and beyond !

Mariette Danis

The only dealer in Outaouais Who took our promaster-RV to fix the air coditionning..... Super service, i would say 15/10. Merci beaucoup

George Sawaya

Such a Great Dealership only place I go to for all my needs !!! Very good staff and very friendly I highly recommend Southbank dodge 5 star service

Jane Mcdonald

Very polite friendly folks that got the job done in the time frame they said.

Luis Fabian Gattorno Borrell

Our experience was actually amazing. The paint warranty has just expired a couple of month ago, but the person who took care of my request was very helpful and suggested taking some pictures and send it to Chrysler for approving the paint repair. We are very pleased and satisfied with the care and service provided. It was a great experience to deal with people who really want to help and support!! Very well done!!

Campbell

Great service. No pressure. Straight up honest people. Great price right from the onset. Easy to deal with.

Heather Fitzgerald

Amazing staff, made my first car purchase very exciting and pleasant!!

Julie Richards

Highly recommend the sales team at Southbank dodge. The recent experience we had with our purchase was by far the best. Our sales man Kyle McTaggart is knowledgeable patient and proficient. Kyle asked us the right questions in order to qualify and narrow down our search and found the perfect vehicle for us. The entire sales team works effectively and collaborates together on behalf of the customer. A+ five star rating.

alexis lough

I recently had my winter tires put on, the drive gave me a different feel on the road. Thinking that there was something wrong with my vehicle i brought it in. One of the team members Tim M. took me for a drive to see what my concerns were, he made me understand what I was hearing and why. He was very informed very understanding very efficient. I honestly couldn’t ask for better service. This team is amazing. Thank you so much Tim! and I’m loving the cruise control haha ;)

Kevin Smith

The service staff are great to deal with. It’s always good to see a Service Manager step up to take on customers and stay a little later then the rest to make sure everyone is taken care of.

Hajji Family

If I was asked 2 weeks ago to rate this dealership (mostly service department) they would have gotten less then a star, due the service Manager never returning my repeated calls or acknowledging my repeated requests..I had given up and was ready to go in but gave it a last try and called...Joey answered and before transferring he said " I realised you've called many times, anything I can help with?" I explained my situation, regarding the newly bought dodge caravan I bought and what was promised from the service manager...Joey listened then said he'll call me back...honestly at that point i thought "Ya right!"... but he did, emailed me first with his name so i know who I was dealing with and then he got us an appointment, a rental and all that exeptional service with a smile and compassion! He really went above and beyond and worked with my hectic schedule! So Joey, Thank you!! You saved this dealership from a failing review!! Keep up the good job and thank you again for going the extra mile!!

Steve Quirt

Dan in the service department is the utmost best very professional is very accommodating if it wasn't for him I would burn my Chrysler product

Andrew Kendrick

Appointment for winter tires, after waiting 3 hours went to find if job was done and discovered tires not there. Not impressed. Job eventually done and results fine but a lot of unnecessarily wasted time.

Fernando Barbosa

Very proactive. Very personal and good service. They treat you with respect and at the same time like friends that wants you to win. Actually it's a win win negotiation. Both sides makes a good deal. I am a Dodge customer for 10 years, and I will keep doing business with these guys, even though it's not the closest dealer for me.

Jamie Valiquette

Today was the absolute worst customer service experience i have ever recieved. I had an appointment for 7 Am for an oilchange, tire rotation, and to address a brake issue. It is now after 1 P.M. and I just got my vehicle back. I was told that the person working on my vehicle was also the alignment person, so he had to be pulled off my vehicle to work on someone elses. Also was told that they only had 4 technicians working today. I dont feel that them only having four technicians is my problem as i had an appointment for 7 AM and it took them 6 hours. I am extremely unimpressed with the events that unfolded here today, unfortunately Chris, the person I typically deal with was not here to help today.

Shannon Hardy

Very convenient but expensive. Great customer service experience. You get what you pay for. Btw love my new rims :)

RAMZI YOUNES

Best dealer and service center in town, I have 2016 Dodge Durango V8 HEMI, I got it as a factory order from them, I love this SUV, for the past 4 years I always had great experience with Southbank Dodge sales & service. Update: Another great experience with my third purchase, thank you Ala Alqasem, Andree Bond, Service manager, my sevice adviser Dan and the rest of the team.

Wendy Kieran

I am a recent returning customer, I purchased and service my vehicles from Southbank when I lived in the South keys area many years ago before I moved away. We followed Mike Thomas from a competitor dealership with our brand new Dodge Ram 3500. Mike's before and after sales service is by far the best I have ever experienced and this is our 5th RAM, we know RAMs. When we caught up with him at Southbank, he greeted us like long lost friends, took us on a tour and introduced us to the amazing servicing staff and especially ensured we were acquainted with the very experienced RAM diesel 'specialized' staff. The family atmosphere was so exciting, we immediately purchased an add on for our truck and we are so pleased with the competitive price , which they beat the competitors pricing, just to let you know. Thank you for being there Southbank Dodge, we look forward to a long relationship.

Carole Merette

Having been visiting your site for quite awhile looking for a Jeep Wrangler one particular man I would always go to see. I cannot remember his name right now but he is a tall guy from Jamaica. He is so so very nice and very caring for one's needs. My whole issue was negative equity. But I did finally manage to work it into a Dodge Ram 2017 with 35 km. I love this truck and have never been a truck kinda person. The guy who handles finances in this Jamaican man's absence was the one who closed the deal. I did however send my buddy John Bay there who also bought a Dodge RAM from you guys and I thought that I was supposed to get $200 or something like that for a referral and am quite disappointed that you guys didn't live up to this. But all in all my own experience was okay. Carole Merette

Marc Demers

Kyle was pleasant to deal with. He listened to what we were looking for and we were able to get a deal that was a win for everyone at the end. I would recommend dealing with Kyle.

Chris Duncan

Fantastic experience!

Cindy-Lou B

Great sales staff!

Rebecca Roberts

Easy, stress free and seamless customer service.Everyone was wonderful, helpful and knowledgeable. I was so happy with my experience. Thank you for the amazing customer service. I love my new jeep.

Michelle Connolly

Terrible customer service, half done job. Shouldn't take 2 days to have my vehicle detailed and then have to go over it and notice missed spots.

Douglas Hodgins

I had to replace a Grand Caravan written off in an accident and was referred by my insurance agent. The first thing I learned through the hard work of the sales rep and the general sales manager was that the replacement value of the vehicle had been badly understated in the insurance quote. Through their diligence I received considerably more money from the insurance settlement toward obtaining a vehicle with all the features and more of the one I was replacing. My wife and I were more than satisfied with our experience at this dealership. Staff were friendly, knowledgeable and caring. For example, we bought winter tires and the sales rep came by our home to pick up the old summer tires to use those rims for mounting the snow tires, all at no additional cost. Based on our experience we plan to bring our minivan there for servicing, despite it being quite a distance from our home.

Brian Boake

We have bought two cars from Southbank and the cars are great the service personnel are great. So where’s the issues? Southbank is close to the military base and all of us are always recommending them, yet there are zero service or parts deals for members of the military. I am certain that I was told by my sales rep that we would have free storage on our winter wheels for the length of our posting to Ottawa, yet that is not the case and unfortunately it is not written into our sales agreement and that’s on me. But come on, charging for storage and install, and then telling me there’s no time to complete the recall that’s out? That’s bad business my friends. $140+ for a wheel change and storage is a bit high don’t you think? I could have easily stored in my shed and done them myself, but I thought it was part of our 2015 deal but no such luck. Went back and bought a 2018 JL though, and still didn’t complain. But I think it’s time you paid us back a bit. I was also disappointed I had to walk around the back to get my car, passing by a bunch of smoking employees swearing about this and that. Maybe drop it out front or park it near the front, or make a new smoking area nowhere near customers. How about giving military personnel 15 or 20% off parts and service to show you appreciate what we do, and especially appreciate us being customers and bringing new customers in. Again the personnel are great and Guy was especially helpful.

William W (warehousewilly50)

I was happy to bring in my Ram 1500 for you to figure out issues. Your parking is to be desired. It took me 15 min to find my truck parked on gravel and dirty from very deep puddles. My issue is still ongoing but you also are making arrangements for loaner in which I very much appreciate. Hopefully my issues are rectified shorty

Kyle Hunter

Issues we’re handled quickly and professionally. I was kept informed of all services and was processed quickly when I came to pick up the vehicle.

Robert Kelso

Although we were unable to reach a mutually satisfactory deal, I wish wish to compliment the professionalism shown by Judy Brendon and especially Ivan.a fantastic atmosphere.

Nathalie Hutcheon

I had a great experience at Southbank when needing to trade in my car for a Jeep. The team took good care of us and even brought in our new vehicle from out of province so we could get exactly what we wanted at the price we needed. I would recommend the team and am very happy with my new ride.

Suzanne Jacques

As always it’s a pleasure dealing with Dean.

Wesley Fenner

Jenna helped me today with my oil change and she was great. The mechanic was super nice as well. Free coffee with real cream wasn't too shabby either. Thanks!

Ali Al Kaabi

Ibby was helpful, and efficient would recommend to anyone any day. 10/10

Jonathan Kinkade

Staff is very helpful and now what they are talking about

Janice Daoust

My husband and booked an appointment to test drive a few vans on the weekend. Before allowing us to do the test drive they insisted on having the ownership and keys to our car so that they could appraise it. Never have I ever, booked a test drive and been asked to hand over my keys first before testing out a vehicle. The salesperson was pushy and wasted our time grilling us on our current vehicle because he said he wanted to close a deal with us that same day. After asking us 3 times for our keys, we finally said we were going to walk away if they kept on asking. He stopped at that point and took us on a test drive. He wasn't able to answer our questions very well so it was awkward having him in the backseat saying nothing. Although the van seemed ok we hated their sales approach and we made an excuse to leave right after so we could avoid talking to them any longer. We won't be back. We bought a Honda that same day and are very happy with the van and their salespeople.

Steven Carle

Had a gentleman and his name is Chris at service treated me like a real person, very good rapport , brought my car there one day and the next it was all Repaired under warranty It was a very good experience at southbank Dodge definitely would recommend them any time

Joe Mazzarello

Friendly-relaxed assistance from breeana..

tom stewart

Just an oil change but was in and out within 30 minutes. Great service, keep up the good work

Russell Fox

I took my truck dodge ram to Southbank today to have it serviced ( first time there) and must say that I am satisfied with what was done. Everything was explained in detail to me about what was done. Will return for sure.

Gloria Costanzo-Canaj

Southbank Dodge is a great place to buy a car from, great people they do their best to try to help you out with anything you need. Troy and Armando were great, both very nice and in all the dealerships that I have been too; they are the best to help you choose your vehicle.

Jan OB

Thank you so much Dean for the amazing service today, you took my vehicle in and repaired within a few hours. Super service today. Thank you.

Samantha Blaskie

Amazing service! Priyum was very helpful and friendly right when I arrived at Southbank Dodge and answered any questions I had. At the end of the day I ended up with an amazing first car! Thank you Southbank dodge!

Claudio Barbuto

I could have taken my Ram to a dealership close to my house but my friend said to try Southbank Dodge and let me tell you it was the best thing I ever did. I met the service advisor Tyler. He is on the ball. Knows his stuff and the best part about going to Southbank Dodge is that THEY DONT PUSH YOU to do something on your truck you don’t need. Everyone is friendly and is always asking if you want a water or coffee. Pre COVID of course. I can’t enough about them and there service department. Thank you Tyler and thank you SBD.

melanie svilla

I had a great experience at southbank dodge. The service was great.

Zee Man

The service was great they were fast and professional . The car was ready on time and they called me to do the touch up . Great place to buy a car from . Ask for Troy he is very helpful !

Madelene Langlois

The staff at South Bank Dodge are absolutely exceptional employees. They are very polite , take care of your needs and go over and beyond . My car was brought in for recalls and warranty check and all was done amazingly. I was helped by Christine and a receptionist Madeleine. I was pleasantly surprised when I picked up my car that they even washed it inside and out. You do not get good service like this anywhere else . Thank you for an amazing experience Madelene Langlois

Lloyd Greer

Have your vin number when you call and these guys can find you anything on your truck. Fast and friendly.