Reviews of Occasion Toyota Gatineau (Car Concessionaire)

Karim Zahr Eddin

Overpriced vehicles for subpar customer service experience and a zero-enthusiasm attitude towards selling. I went in a few days ago to test drive one of their preowned cars I had been eying. The car was in good shape and as described; however, the sales associate seemed to be not having it at all (I shall refrain from putting up his name on here). His interaction with us was very dull and minimal, made me feel awkward and question my choice to be at that dealership several times. I had a trade-in as well that was appraised at other dealerships for twice as much they had offered me - don't be fooled by that! Seems like a tactic they use to make you settle for less. I have been to numerous dealerships just in the past month and the sales associates constantly went above and beyond and tried their best to offer exceptional service; this is not them. They even promised to follow up with me but never heard back from them. My advice? staff need to be better trained on how to properly interact with customers and your appraisal system need to be reevaluated altogether, it's just ridiculous as is.

Lynda Boonstra

Got my summer rims and tires from the service department. I had shopped around and they had a great price for the tires and the labour. I had booked in advance, but when one of my current tires had a blow out, they squeezed me in early and had me back on the road the same day I had dropped it off.

Miguel Nucete-Crowther

I had the best car buying experience at Toyota Gatineau. I traded in my previous car, and Rubens (Director - Used cars Department) offered me a high and fair value, which made easy to choose the new car I really wanted. Charles and Chris helped me throughout the process of buying my new car in a very respectful and kind manner, by providing all the information and the time I needed, and by giving me a very good deal. I really appreciate their integrity and honesty. Francine from financing was very kind and respectful, my credit approval process was smooth and very quick. Raymond was great explaining everything during the delivery process. I highly recommend this Toyota dealer!

Riley Rintoul

Do not purchase here. Staff is very friendly to your face, but they will hamstring you and lie at their first opportunity. Bought a car in 2020 and they are still refusing to honour that contract to fix the rust they said they were going to and have run me in circles since then. Do yourself a favour and shop elsewhere

Reed Bell

Alex and Krystal were extremely helpful, courteous, and friendly with my purchase of a used Corolla!

Thomas Belway

Although my experience here started off EXTREMELY rocky (their representative Sandra would never return calls/emails, and didn't seem interested in my business at all), Line made my experience so amazing that I would have to say it made up for the months of waiting on Sandra. Car was damaged in February by City of Gatineau snow plow, and so City of Gatineau was paying for the repair (the city personnel were actually FABULOUS to deal with as well) and from March until July Sandra gave me a run-around. Called the place to tell them they lost my business when Line convinced me to give them a second chance and took care of me from A-Z. Sandra's estimated "minimum of 3 day turn around for repair" was recovered by Line, completing the repair in only 1 day.

daquuan

I bought a used camry from here.. Fabio gave me a great service, before and after buying the car. Very professional and informative. I would 100% recommend.

Kris1985

Just bought a 2017 Highlander, and had a great experience with Alexandre Faria and his manager. Very happy with my purchase and their service. Krista

Laurent Cyr

Super car dealer. Bought my RAV4 there and havent been disappointed. Best car to date! Super service, not expensive. But busy dealer and hard to get appointment to fit my calendar. You have to make your appointment well in advance.

Serge Kibets

Fabio was very patient and helpful in picking out my car, and made sure that I was satisfied with the car I picked. The bodywork done on the car was excellent. …

Hoshyar Esmaeilzadeh

Very happy , service manager stopped by parts to let me know I didn't need to change the transmission fluid and they checked what maintenance was coming up , very helpful with parts didn't have to run out to check out anything under the hood unlike Toyota ville (hull). Will be buying there again

Mauricio Manrique

I bought a Toyota Yaris at Toyota Gatineau at the end of December 2019, the day I received the car after driving a few kilometers and turning the car off, it didn't start again, so I called the CAA who boosted the battery and I contacted the Toyota sales agent. He said the battery will be replaced at no cost. Few days later the battery WAS REPLACED for a new one with a warranty of at least 3 to 5 years. today (13 months later), although I move the car every day, I have had to call the CAA because the battery is dead, I went again to Toyota Gatineau asked them what is wrong with the battery and after looking at the file they said there is no register that the battery was changed one year ago and there is not a warranty. So, they tricked us when we bought the car and now probably we have to buy a new one.

Alejandro Gonzalez

Samy R. is probably the best customer service agent I have ever dealt with. My wife and I are very grateful for his excellent service and support. Too bad the manager the financial department was not as kind and professional as Samy and the rest of the sales team.

André Hajjar Realz

Amazing service every time, coffee and tea offered while waiting, staff is able to act fast when you tell them you have an appointment soon after.

Victoria Crawford

DO NOT BUY A CAR FROM HERE. The moment I picked up my 2016 corolla at the end of August 2020 there has been nothing but problems. During my test drive the salesperson promised to have the sunroof fixed, but when I picked it up on the date of purchase, it was not fixed. I drove to Toyota Gatineau on September 18, sat there for 1.5 hours for them to tell me they did not have the part. I had taken time off work and drove over 1 hour to get there... Even though I sent photos of what was broken, they were still unable to fix it. Oh, and they told me that I WOULD HAVE TO PAY TO HAVE IT FIXED... which I fought them on because it was THEIR FAULT that it was not fixed. So much for a Toyota Certified vehicle. 2 weeks later I still did not hear anything back from the dealer. Upon calling the dealership, they blew me off and said someone would call me. The service I received from this dealership was so unprofessional and nothing but a headache. Nothing was done to fix my problem until I made phone calls to Toyota Canada and the president of the dealership. Their website says they are bilingual which is not true. The finance person can barely speak English which made the process stressful and very difficult to understand. If I knew how this dealership treated their customers, I would have NEVER bought a car from here. I will never buy here again and I will definitely not be having my car serviced here. When you spend this kind of money you expect to be treated better.

Jonathan Blodgett

Don't by a car from here! Bought a car here, had multiple problems and terrible customer service. The rear view camera was broken and had an issue with the sunroof wind break coming unglued from the car. The mechanic missed both of these in his check - make sure to get the car checked by another mechanic and have them fix everything. I noticed the broken rear view camera right away - I brought it in. I was told that it was still covered under the original warranty and that I should get it fixed on my own. I didn't notice the broken windbreak until late in the summer (Covid-19 and working from home - just didn't use the sunroof). When i contacted the used car manager, Reuben, he belittled me and stated that it wasn't his problem since it has been more than a month. This was literally the most inexpensive thing to fix but these guys would rather have an extra $100 than a satisfied customer, stay away from here if you can.

Randall Monette

Took a car for a test drive when I got back they wanted $7300 for a $5988 listing. I was told the car was listed too low, even though it's been listed for more than a week. The price still hasn't been fixed. Seems like a bait. The staff was friendly at least.

Saif Al Nehmi

I had the best experience of buying a car and it's all thanks to Alexander Faria and Krystel Bellefontaine. I bought a beautiful black Ford fusion and the treatment I had was just perfect. Always ask Alex to be your sales and for Krystel to be your finance person and they will take care of you like they took care of us .

Brett Veary

I wouldn't buy a car from here if I were you. My sales guy was Kevin and he was very timeley when selling me a car. We got all the paperwork done and everything was great. 2 months later my car breaks down on the highway. I tried to get in touch with Kevin so we could fix this but he ignored 3 separate emails. I had to take my car to a different garage and it turns out it was defective. The garage fixed the car but 1 month later the car broke down due to yet another defect. I called the manager, Reuben, and he belittled me and stated that it wasn't his problem since it has been more than a month. I got flustered and then he said to me that I was "Hungry" and that he is "Eating".

Rémi Ethier

Fabio is the worst salesmen ... still waiting for my car 2 weeks after the purchase , liar to the max ... always excuses .. horrible never again... even manager and director have no clue what is going on .. they took my money still waiting for vehicle delivery ... fabio lost my drivers license and has lied to my family over and over ... horrible experience... never again Update now starting the 3rd week of waiting , without any calls from Fabio

George DaNova

Excellent service and attention. Recommended for quality used vehicles.

Deval Bryant

Had some issues but the fixed them no problem

Sophie Roy

Do not trust this dealership. They are hiding behind the Toyota name. Their posted list of values is smoke and mirrors. Read all the bad reviews; it will give you a good sense of their values and ethics. It pains me that a dealership that acts in a negligent way can continue to have a licence, that there is no accountability. Here’s my story... As part of my purchase it was agreed upon by myself and the dealership that the dealership would provide lightly used winter tires on rims for my vehicle. It turns out that the set they gave me had wrong rims for the tires and for the car model. The diameter of the rims did not fit my car’s axle. I went to get the problem fixed at another garage. They explained that the only thing holding up tires when the rim doesn’t fit are the bolts. When an ill-fitting rim is on the car, the car vibrates, the bolts come loose and the wheel(s) come off. It creates an extremely high risk for accident, and of course possible injury or death for those around the site of the accident. This dealership is negligent enough to give a part that does not properly fit the vehicle for which it is meant. And when informed that they have done so, they do not acknowledge their mistake or apologize for putting you and others at risk, the inconvenience, the extra cost you have incurred for getting the problem fixed (because let’s face it, who would go back to garage that made such a horrible mistake in the first place), not meeting their end of a sales agreement. Reuben is a master salesman and does not hesitate to belittling his customers. He has not acknowledged that as a dealership they have a responsibility to give safe parts or that he would review his dealership’s policies and protocols to insure did this not happen in the future. Wreckless. Of course, he can be...his position does not depend on a license to practice that ensures ethical and safe practices, or does it?! Can his mechanics be held accountable?! Reuben knows that his dealership’s success does not depend on repeat sales with the same customer, therefore he does not need to treat a customer with respect once the sale is finalized. Do not buy a car from this dealership. If you do, protect yourself—make sure that any negotiated additional parts are documented in your contract and that the deal includes the safe installation of that part by the dealership. You will avoid accident, injury and if there are issues with the part, you will not end up paying for a new safe part out of pocket.

Eric Niquette

We've always had the BEST service here. Everyone is helpful and friendly. There's never any pressure or shady sales tactics. Even the post-sales services have been great - super friendly and accommodating. We'll be returning for another Toyota soon.

Tara Skinner

Great and impeccable service from Line who ensured my experience was top notch. Highly recommend their Collison centre too.

John Fixit

I went to my appointment with Toyota to get a piston installed for the glove box of my new 2020 Corolla. This this is a device on the side of your glove box compartment that allows the compartment to open slower rather than fall open. Apparently this small device was not included in my brand new one month old 2020 Toyota Corolla. My appointment was at 2:30 p.m. and never got out of there until 3:45 p.m.. I was in full view of my parked car in the parking lot. I saw the technician install the Piston from 3:00 p.m. to 3:05 p.m. you do the math. I still think the oil changes are faster.

Dydacty

Trash.

Harry Nowell

We bought a new car here. Sales person (Samy R.) was good - knowledgeable, friendly, met our needs - no pressure. Upon delivery there was an admin glitch but they worked hard to create a solution. Thank-you.

Quinn Lanzon

My father had an 8am apppointment to have winter tires put on and an oil change. There was supposed to be a rental car waiting for him so we could both make it to work. But we ended up having to wait an hour to be picked up by a shuttle and …

Jeff montmigny

Great staff good price and good experience

Constance O'Heare

My sales experience was wonderful. However, once purchased, communication completly stoped. I was told upon purchase that my car would be ready in a couple of days. I have been waiting for a week and still no word on when my car will be ready. I have phoned multiple times only to get the run around. I have been told multiple times that someone will call me back. Someone finally did after many days. The inventory of cars seems great, so I would say if you go with these guys, go in knowing that it could take a while.

EI BL

Just make sure to get EVERYTHING in writing when purchasing a vehicle. You will get tons of promises to get you to sign the contract, and then have to fight for everything once it’s time to pick up your car! (Dents, scratches, keys, …

Petya Karakoleva

Great prices, fast service and friendly athmosphere. Knowledgeable staff and also amazing free coffee options :)

Breanna Corrigan

Bought a used car from an awesome sales person for a great price. Their sales staff is very professional. However, after I bought my car the service has been very inconsistent and frustrating. They say they can do a service then when you get there they can't.

Master Racer

Poor attendance staff. Plus one star for the great guy behind the parts counter, deep in the garage. Sloppy welcome.

valentin sasu

I bought an used Corolla recently. Alexandre Faria was the one who made my buying experience - SPLENDID. Ask for him if you guys want to deal with a professional.

Richard Harrison

My wife and I just bought a Camry 2007 (used) from a salesman Francois Grenierr. I wish to extend to Toyota's Manager(s) to recognize Francois for such great service, attentiveness, and even support after sale. We had a light dash issue, …

Ed Barrett

Alex, great sales experience, can’t wait for spring to drop the roof of the Thunderbird. You made the experience a pleasure. Will be back in spring to get that Rav. Thanks again for everything.

Josée Fortier

My boyfriend bought a RAV4 at this dealership, and the service was great, but the service we got once they delivered the car was terrible. When we picked up the car, the windshield was scratched. They told us they would replace it. It took …

Ronald Mcnally

Salesman Kevin was great to deal with They have a good selection of used cars.

Allison Sandeman

Got my new Prius Prime here. Excellent staff, excellent service, excellent car. Would highly recommend.

RICKY KING

Just purchased are nissan juke here and all I can say is that it was the best car buying experience I have gone through. The salesman was friendly no pressure and up front. Thank you toys to Gatineau.

Louis Smith

Great repair shop with carstar. Excellent work

Aaron Roberge

Bought a car from here for 15 000 problems entire way home got it fixed which they payed for coz it was under warranty and drove the car another 1000 kms and the motor blew on me so I put 2000kms total for a 15000$ car and now it's worth 4100 trade in value and they won't cover motor because I'm 1000 kms over

Nicole H

All the staff at Toyota Gatineau were amazing! We were helped by Alexandre and he was very professional, courteous and so easy to deal with- no pressure at all- just a very easy experience from start to finish. Thank you also to Jeff who …

Stephen M

Tried to buy a vehicle and could not get any help from service or sales. All I wanted was the basic information, what are the tire treads at and what are the brake measurements? They told me they have so many vehicles they don't look at any of that until after it is sold. How does that make any sense? How can you sell a vehicle and call it "Toyota Certified" and say on your page "This vehicle has been through a meticulous 160-point mechanical inspection" and then tell me they haven't even looked at tires and brakes? I called service 13 times on Sept 18th and was put on hold over and over and over. Transferred all around to multiple people. Absolutely horrible service! Clearly they don't care about selling

David Finlayson

Living in Ottawa we looked around for a good used vehicle before stopping at Occasion Toyota Gatineau. There we met sales representative Mongi Hajbi who was very helpful in discussing our needs and pointing out options consistent with our budget. We test drove a number of vehicles at Mongi's recommendation and ended up buying a car that perfectly met our requirements. There were no high pressure tactics, just excellent service and selection thanks to Mongi and the rest of the staff. I would recommend Occasion Toyota Gatineau to anyone from Ontario or Quebec looking for a quality used vehicle.

Shafigh Hashemi

If you care about your time and costumer service . I strongly suggest you to stay away from delaership . Took them 3 weeks to deliver the car and 1 month to return the deposit yet I still call them every day and they promise next day . …

Hugh Kellam

Alex, thanks very much for all your help with the Jeep purchase. You were professional, courteous and great to work with. I highly recommend you to anyone looking for a used car - give Alex a call.

Abigail Ignacio

Amazing prices for used car vehicles and sales people are very helpful. My dad bought a car and they gave him the best price he can have in Ottawa/Gatineau area. The sales person that helped my dad was Alex, and gave him the best customer service. Managers are friendly and will go out of their way to help customers as well.