Reviews of LACHAPELLE BUICK GMC LTEE (Car Concessionaire)

Mathieu Beauchemin

Great service and lots of selection.

Erik Cadieux

(Translated) Very good service and welcoming people. (Original) Très bon service et gens accueillant.

Pascale Levesque

(Translated) The seller did not even let us try the correct model and he was wrong on several points. I wouldn't trust this dealership to buy a vehicle. (Original) Le vendeur ne nous a même pas fait essayer le bon modèle et il s'est trompé sur plusieurs points. Je ne ferais pas confiance à ce concessionnaire pour acheter un véhicule.

Rodney Primeau

Nice people

Jonathan ML

Excellent service. I travel from Montreal because I know everything will be taken care of.

Dominick O. Gaudreau

(Translated) Excellent sales service for my first purchase. A very good service from the saleswoman Christine. I recommend it to you. (Original) Excellent service de vente pour ma première achat. Un très von service de la vendeuse Christine. Je vous la recommande.

Dan M Cote

Good and friendly staff

Roger Chénier

(Translated) Its strong point is the after-sales service (Original) Son point fort est le service après-vente

D W (Yoesmate)

Great staff, good pricing

Benoit Voyzelle

(Translated) Excellent service, courtesy of the staff (Original) Excellent service, courtoisie du personnel

Guy Chenier

Excellent service and friendly staff ????

TheJocelyn59

(Translated) Very good service (Original) Très bon service

Mr. Elsaraj

Life lesson for whoever owns this dealership. Everyone works 9:00 to 5:00. Whoever the buffoon that decided to close when everybody gets off work, needs to message me and then I'll take this review off. Until I get a response back, I don't need you to tell me to change my review or come back, any response acknowledging the dimwit recieved my message. You lost a sale and anyone reading this too. Congratulations

Matt Lamarre

Very nice people to do business with. Pleasant and professional.

James Lee

It was an amazing service! All the staff is very kinds and professional. I was really impressed. So, I bought a car straight away.

Eric Laforge

I went to get 4 new tires and ask for information on my front rattle. I book the apointment a 8:30 am. I call to ask how things are doing at 12 they say we are working on your tires now i will call you when we are done.at 4:00pm i get a call (were are your nut looks).at 4:30 i artived at the shop nothing done. They said that they waisted 1h lookig for my looks and they ran out of time so i need to book another apointment with a bill of 280$ nothing done. They give me the estimate for the total if 2800$ on next apointment. I took my car to dinawry in gatineau and got everything done for 740$.

Sylvain Boudreau

(Translated) Very good services (Original) Très bon services

Christianne Manon Lavergne

(Translated) Finally!!! A good receptionist at customer service and what to say about Joël .. always fast quality service, good follow-up and always smiling thank you so much (Original) Enfin!!! Une bonne réceptionniste au service à la clientèle et que dire de Joël .. toujours un service rapide de qualité ,un bon suivi et toujours souriant Merci énormément

Gronk Gronk

Service does a great job

Mario Gauthier

(Translated) Very well (Original) Très bien

Celine Avery

Always amazing service with Scott.

denis parent

(Translated) lost confidence in customer service in 2 months, (Original) perdu confiance dans le service a la clientele en 2 mois,

colin ashe

Jessica Roberts is absolutely amazing!! I called not knowing anything about vehicles and she had patience and took her time with me and explained everything in true detail. She is a true asset and Lachapelle is truly lucky to have her!

Jeremy Lennon

Excellent service Very polite and always have time to explain things to you. Also very flexible to work with your schedule. This wasn't my first car (4 new cars in past between me and wife,) Highly recommend this dealer. By far best I've had. Manon desjardins was a great sales rep and explained every dollar in detail and helped get me the best price. (I've went to 8 dealers in the area and none came close to what I got at Lachapelle. ). Thanks :)

Vince Labelle

(Translated) I bought a 2020 sierra at4 and it was the worst purchase I have ever made. The truck has been in the garage for 4 months in a period of one year that I have owned. Sales manager Serge lafleur has never help with the problem and even try to sell me another truck to make more profit on my back. I am really disappointed with Lachapelle and gmc canada with this trucks. I just want to add to your comment that going to payment of 412 every two weeks to 488 every two weeks without charging interest is not considered to be an exchange. If my television is faulty I can legally replace it at no cost which I wasn't. Please take the time to read and tell you that you should write the facts and not just write in defense. Not trying to change the fact you were wrong with me. (Original) J'ai acheté un sierra 2020 at4 et c'etais le pire achat que j'ai fait.Le camion a été au garage 4mois sur une période de un ans que j'ai été proprietaire.Le directeur des ventes Serge lafleur ne ma jamais aider avec le problème et a même essayer de me vendre un autre camion pour se faire plus de profit sur mon dos.je suis vraiment déçu de Lachapelle et de gmc canada avec ce camions.Je veut juste rajouter du a votre commentaire que passer a des paiement de 412au deux semaine a 488 au deux semaine sans conter l'intérêt est pas considerer come un échange. Si ma télévision est défectueuse je peut selon la lois la remplacer sans aucun frais ce qui etais pas le cas.merci de prendre le temp de lire est je vous dit que vous devriez écrire les fait et pas juste écrire pour vous défendre. Essayer pas de changer les fait vous avez eu tort avec moi.

Jessica Garneau

HATED IT! WORST customer service I've ever ever received! They offered a shuttle service in the am but not in the pm ... and they won't even pay for your taxi. Great to have to pay 30+$ in taxi and then get to the garage and pay hundreds and hundreds!! ... GO TO GM SURGENOR IN OTTAWA INSTEAD *

Pierre Raymond

Great

Herb Connors

Looked at it....

Mary Carroll Lalonde

Bought my last car from them ... mechanics are good, but sales / office staff are unreliable, and don't keep their word.

Marc Desforges

Called sales and tried to get help to replace my truck for early spring but the lady said she couldn't do anything for me. I guess I'll go to another dealer.

Stéphanie Guy-Gravel

(Translated) Best service in town! We are really impressed. (Original) Meilleur service en ville! Nous sommes vraiment impressionné.

Maxime Normandin

(Translated) Really great (Original) Vraiment super

Ben Lepine

(Translated) Excellent seller service very professional. (Original) Excellent service vendeurs très professionnel.

mohammad reza shaghaghi

I purchased a Yukon XL SLT in 2011 and purchased an extended warranty for the vehicle which expired in 2015. I began to hear clicking sounds in the engine in 2012 and brought it to the Lachapelle location (Hull, Quebec) for someone to take a look at my vehicle. The mechanics informed me that there was no problem. Over the years, I kept going back, since the sounds never went away and they still could not find the problem. In November 2015, I went back again and they noticed that there was a "broken screw" in the exhaust manifold. They changed the screw and told me that the vehicle is now fixed. After I started driving it, the sound came back. I went back again to let them know that the problem is still not fixed and they told me to come back in the new year because they were very busy. I informed them about my warranty expiring before 2016 and they told me not to worry, it will still be covered because they will keep my file open. When I went back in January to have them take a look at my vehicle again, they told me that the lifter was the problem and that it is a common problem with the Yukon engines. After they told me what the problem was (after years of trying to figure it out) they told me that my warranty is expired and that I would have to pay to get it fixed even though I went in December and they told me not to worry. I feel like i have been robbed. This vehicle has been serviced by the Lachapelle team since i purchased it. Oil changes were done regularly and the truck has been maintained meticulously. After some research, i found out that lifter problems were common on these engines. This brings me to believe that the mechanics and service personnel at the Lachapelle service centre knew exactly what the problem was and they kept pushing it away so they would not have to do it under warranty. If this is not theft, i don't know what is. I have been driving GM for a very long time, but the way Lachapelle has treated me has convinced me not to buy a GM vehicle ever again. They are very deceitful in their dealings and it was not the first time i felt "robbed" when dealing with them. I have also sent a complaint letter to the president of GM Canada, one to the president of Lachapelle and one to a consumer protection agency. Neither GM nor Lachapelle has even tried to remedy the situation. I strongly recommend to avoid this dealership and their shady auto service department, as they would not hesitate a second to screw you over and take your money.

Julien Albert

(Translated) Very good service (Original) Très bon service

Mario Allain

Bought my truck here, and have been servicing it since without issue. Would recommend.

Mustafa Sakr

Terrible service sorry guys!

Conrad Larcher

(Translated) Not too good (Original) Pas trop bon

Raymond Cadieux

(Translated) Very good service (Original) Très bon service

Diane Good

(Translated) Thanks to Christine for your trust. We were very happy to do business with you for your good services. We are very proud of the acquisition of our new car.????❤❤❤ (Original) Merci à Christine pour ta confiance. Nous avons été très contents de faire affaire avec toi pour tes bons services. Nous sommes très fiers de l'aquisition de notre nouvelle voiture.????❤❤❤

Lauzon Patrick

Costumer service is Horrible 1 : decide to lease my SUV but after the credit check they tell me I have excellent credit but not enough since this is my first car under my name so GM cant approve me, I ask her to reconsidere and they said they would call me back I she never called me back, 2 weeks later I cal and she tells me the bank approved me to buy it so I do. 2: was never told I had 4 free oil changes until 6 months before it expired, they told me to bring my receipt in and they would refund me for my other oil changes but when I got there they said thet could only refund me half of my money because I did not use GM oil, how was I suppose to use GM oil if I didn’t know I had free oil changes, told me I would get my check im 1 month , 4 months later he says its still on its way. Horrible service they just don’t care So to add to this mess, just got back from GMC for them to tell me I will not be getting my money no explanation not even a courtesy call they sent me a free oil change coupon in the mail instead of my 100$

Gabriel Plouffe

(Translated) Service completely disjointed, the left hand does not speak to the right. This service is very poorly managed. Little clear and precise diagnosis, many trial and error. The mechanics and the staff are in suspicion mode and blame the owner. No return of call after several follow-ups. They have good prices but the service is completely lacking. Good luck! (Original) Service complètement décousu, la main gauche ne parle pas à la droite. Ce service est très mal gérer. Peu de diagnostique clair et precis, beacoup d'essais-erreurs. Les mécaniciens et le staff sont en mode suspicions et blamons le propriétaire. Aucun retour d'appel apres plusieurs suivis. Ils ont de bon prix mais le service est complètement manquant. Bonne chance!

Philippe Paquette

Not impressed with the service , some staff are very nice but the secratary in the body shop has lots to learn, very unprofessional and needs to find a job she's happy with, cause this one is not for her. She cant deal with people. This is their third strike with me. Won't be back there soon. They're suppose to chance my tonner cover on my truck through warranty at the next appointment, cant wait to see if this happen. I was also waiting for the Gm survey that usually get after a service , never received one yet ???? Not a happy customer , can you tell ?

Claude Leblanc

(Translated) Very satisfied with the service department team. (Original) Très satisfait de l'équipe du département de service.

Stephane Proulx

(Translated) Hello, I am a customer of Lachapelle. Short story, June 30 I left for Edmonton Alberta to go see my daughter for her party on July 6 and now there are plenty of lights on my dashboard and especially the bell that does not stop ringing! It's Sunday, everything is closed and above all Monday 1 July is a holiday !, Tuesday morning I introduce myself to customer service at 7 am, no appointment. After explaining my problem and still in panic to get to Edmonton in time I leave my vehicle in their hands, 2 call later on Tuesday my truck is repaired and I leave for Edmonton at 11:30 AM. We managed to get to Edmonton on July 6th at 2:30 in the afternoon! My daughter was very happy. 8500 km more on the clock and my car did not let us down! . Thanks to Lachapelle and the customer service and the competent mechanic! (Original) Bonjour, je suis un client de Lachapelle. Petite histoire, le 30 juin je partais pour Edmonton Alberta pour aller voir ma fille pour sa fête le 6 juillet et voilà que plein de lumières s'allument sur mon tableau de bord et surtout la cloche qui n'arrête pas de sonnerr! C'est dimanche, tout est fermé et par dessus tout lundi 1 Juillet est un congé!, mardi matin je me présente au service à la clientèle à 7 am, pas de rendez-vous. Après avoir expliqué mon problème et toujours en panique pour arriver à temps à Edmonton je laisse mon véhicule entre leurs mains, 2 appelles plus tard toujours mardi mon camion est réparé et je pars pour Edmonton à 11h30 Am . On a réussi à arriver a Edmonton le 6 Juillet à 2h30 de l'après-midi! Ma fille était bien heureuse. 8500 kms de plus au compteur et ma voiture ne nous a pas laissé tomber! . Merci à Lachapelle et au service a la clientèle et au mécanicien compétent!