Reviews of Élite Mazda (Car Concessionaire)

Noel Rodrigue

(Translated) We just bought a used car there and needed some information. Quality communication, the employees all had a smile and knew their subjects. It's inviting to see their attitude. We've just bought used car and needed additional information. High quality communication, the employees knew what they were talking about and delivered it with a smile. It's inviting to see their attitude. (Original) Nous venons d'y acheter une voiture usagée et avions besoin d'informations. Communication de qualité, les employés avaient tous un sourire et connaissaient leurs sujets. C'est invitant de voir leur attitude. We've just bought à used car and needed additional information. High quality communication, the employees knew what they were talking about and delivered it with a smile. It's inviting to see their attitude.

Josianne Joanisse

(Translated) I bought my CX3 this week and liked their service. I did not feel any pressure from my salesperson and he took the time to look at the vehicle with me so that it corresponded to my needs because I do a lot of outdoors ... I wanted a 4 wheel drive . The day of the delivery Mélanie answered all my questions about the operation of my vehicle. Congratulations to the team! (Original) J'ai fait l'achat de ma CX3 cette semaine et j'ai aimé leur service. Je n'ai pas senti de pression de la part de mon vendeur et il a prit le temps de regarder avec moi le véhicule pour qu'il correspondre à mes besoins car je fais beaucoup de plein air... Je voulais un 4 roues motrices. La journée de la livraison Mélanie à répondu à toutes mes questions sur le fonctionnement de mon véhicule. Félicitation à l'équipe !

Jean-Francois Messier

Excellent service and staff. Been with them for 7 years so far.

Gabrielle Beaulieu

(Translated) Fast and professional service (Original) Service rapide et professionnel

Karine K

(Translated) Most horrible experience for buying a vehicle. Service pitable and no good way. (Original) Expérience la plus horrible pour l'achat d'un véhicule. Service pitable et aucune bonne façon.

Alyse G

(Translated) Thank you Jeau to the services who is very attentive and who knows the Mazda very well. (Original) Merci Jeau aux services qui est très attentionné et qui connait très bien les Mazda.

Elizabeth Havona

(Translated) Very good and courteous service (Original) Très bon services et courtois

Nicolas Leonard

(Translated) * Update February 24, 2021 * After more than two months, no return from the dealer, even if the latter had confirmed to look at the problem. Awful after-sales service! When my tenant returned, a pre-authorized payment of $ 365.19 was overpaid. The dealership refers the problem to the rental company and the rental company sends us back to the dealership. After a voice message to the dealership, Mrs. Dormani herself calls us back (after several days) and arrogantly mentions that she will not reimburse this amount of $ 365.19. In short, a real flight! The administrative agent on behalf of "Jessica" had even confirmed that this amount would be reimbursed. As a local google guide, I definitely do not recommend this dealership! (Original) *Mise à jour 24 février 2021* Après plus de deux mois, aucun retour du concessionnaire, même si celui-ci avait confirmé de regarder au problème. Service après vente affreux ! Lors du retour de ma locataire , un paiement pré-autorisé de $365.19 à passé en trop. Le concessionnaire renvoie le problème à la compagnie de location et celle-ci nous renvoie au concessionnaire. Après un message vocal au concessionnaire, madame Dormani elle même nous rappelle (après plusieurs jours) et nous mentionne d'un ton arrogant qu'elle ne remboursera pas ce montant de $365.19. Bref, du vrai vol ! L'agente administrative au nom de "Jessica" avait même confirmé que ce montant allait être remboursé. En tant que guide local google, je ne recommande surtout pas ce concessionnaire !

Joesanne Scott

The service is fantastic an the pricing very reasonable

Gail Wallingford

(Translated) Service 5 *, this is my 5th Mazda at Elite. Since the opening that I have been a client there. We just picked up our new CX-5, we love it !!! Thank you for the impeccable service, thank you Stéphane, Roxanne and Mélanie ???????? (Original) Service 5*, c’est ma 5 iem Mazda chez Elite. Depuis l’ouverture que j’y suis cliente. Nous venons d’aller chercher notre nouvelle CX-5, on l’adore !!! Merci pour le service impeccable, merci Stéphane, Roxanne et Mélanie ????????

Guy Joseph Roy

The service was very fast and friendly

Marilyne

(Translated) The worst service I have had IN MY LIFE !! I bought my Mazda in 2010 new and I still have it but know that I will NEVER go back to this place. I have a safety recall on my car in 2015 and today it has not yet been repaired !!! I receive letters from Mazda CANADA telling me: IMPORTANT PLEASE GO TO YOUR DEALER TO REPAIR THE DEFECTIVE PARTS .... and for 3 years now I have been calling them to ask for an appointment and I am told that they do not never have the parts to recall! That it is discontinued, that we have more in Canada, all the possible reasons have been given to me each time !! It is a SECURITY reminder !!! The dealership should never let a customer drive around with a car that has faulty parts. I called the mazda 6 times, even spoke to the Garage Manager and he always told me that I would be called back when the parts were available. I never had a Call !!! I called Mazda Canada to make a complaint it is really ridiculous and I was told that it is impossible that the dealership is never the parts to do safety recalls for 3 years of time. I just had it done in Ontario and they were able to order my parts with no problem. It is because the dealer in Gatineau does not want to recall them because it does not give them any money (It is on the Mazda warranty) ... I will spare you all the details and my service in 2010 when I bought! It's complete rubbish! Too bad I can't give ZERO stars instead of one. (Original) Le pire service que j'ai eu DE MA VIE!! J'ai acheté ma Mazda en 2010 neuve et je l'ai encore mais sachez que je ne retournerai JAMAIS a cette place. J'ai un 'recall' de sécurité sur ma voiture en 2015 et aujourd'hui ce n'est pas encore réparé!!! Je reçois des lettre de Mazda CANADA me disant: IMPORTANT VEUILLEZ ALLER A VOTRE CONCESIONNAIRE FAIRE REPARER LES PIECES DÉFECTEUREUSES.... et depuis 3 ans maintenant que je les appelle pour leur demander un rendez-vous et on me dit qu'ils n'ont jamais les pieces pour faire le recall! Que c'est discontinué, qu'on en a plus au Canada, toutes les raisons possibles m'ont été donnée a chaque fois!! C'est un recall de SÉCURITÉ!!! Le concessionnaire ne devrait jamais laisser un client se promener avec une voiture qui a des pièces défecteueuses. J'ai appelé 6 fois au mazda, meme parlé au Gerant du Garage et il me disait toujours qu'on allait me rappeller lorsque les pieces serait disponibles. Je n'ai jamais eu d'Appel !!! J'ai appelé Mazda Canada pour faire une plainte c'est vraiment ridicule et on m'a dit que c'est impossible que le concessionnaire n'est jamais les pieces pour faire des 'recall' de sécurité pendant 3 ans de temps. Je viens de le faire faire en Ontario et ils ont pu commander mes pieces sans probleme. C'est que le concessionnaire a Gatineau ne veut pas faire les recall car ca ne leur donne pas d'Argent (C'est sur la garantie Mazda) ...Je vous épargne tous les details ainsi que mon service en 2010 lorsque j'ai acheté! C'est vraiment n'importe quoi! Dommage que je ne puisse pas donner ZÉRO étoile au lieu d'une.

TheRealCaboose

(Translated) its completely ruins the manager is very threatening towards his employees and the vehicles very damaged! very damaged cars! the service is very bad (Original) ses dla marde completement le gerant est tres menacant envers ses employer et les vehicule tres endomager ! les voiture tres endommager! le service est tres mauvais

Stéphane Robertson (Rob)

(Translated) Good service for parts. (Original) Bon service pour les pièces.

Francois Fournier

(Translated) Not many sellers there during my visit. (Original) Pas beaucoup de vendeurs là lors de ma visite.

Podeeke

I brought my car in for an oil change and there were 4 employees who were not wearing a mask or taking it off every time they are behind a glass shield. Everyone working in the garage is wearing a mask. Disappointed in their leadership.

Alyssa Senack

(Translated) A big thank you to Jean and Caro for your exceptional customer service, you are attentive to the needs of your customers. Another big thank you to the manager for the unexpected nice surprise and understanding towards my particular situation. It was greatly appreciated. (Original) Un gros merci à Jean et Caro pour votre service à la clientèle exeptionnelle, vous êtes à l'écoute des besoins de vos clients. Un autre gros merci au directeur pour la belle surprise inattendu et comprehension envers ma situation particulière. Cela a été grandement apprécié.

Stacey Speers

Chris the mechanic is amazing!

Nico Beaulieu

Great service i received at Elite Mazda by Eric Tomaro. Granted my wishes and added extre. Received a free cruise too :)

Benoit Michel Séguin

(Translated) Excellent repairs, excellent customer service. Price eh boboy that it's expensive! (Original) Réparations excellente, service à la clientèle excellent. Prix eh boboy que c'est chers!

Suzanne Ferguson

All around amazing experience! The sales rep got us a great deal on our new car, everyone was really friendly and helpful, there was never any point where we were pressured into anything additional that we didn't want. Just an overall relaxing, enjoyable experience (which was surprising as I thought this whole process would be quite stressful). And a great bonus to have all the additional services there such as the gym, hair salon, kids play area and drinks/food. I have been to a few different dealerships, and this is by far the nicest one. It really shows that they pride themselves on their customer service. Thank you for our wonderful experience!

Steeve Boudreault

(Translated) Excellent service, unmatched with Argus mazda extended warranty vendors. Update (06/10/2021) ... oil change at $ 95.00 ??? No way, they will never see me again ???? (Original) Excellent service, incomparable avec les vendeux de garantie prolongées d'Argus mazda. Mise à jour(10/06/2021)...changement d'huile à 95.00$??? No way, ils ne me verront plus jamais ????

Nerf Gun Battle Channel

Do not purchase a car here. This dealer does not care about its clients - you are just a number to them. Once you leave the lot if you ever need service or help with anything they don't answer the phone or return voicemails EVER. It's a joke and they don't deserve your money.

Annie Guitar

(Translated) Very good service !! (Original) Très bon service !!

justin dupré

(Translated) Courteous and prompt service. Knowledgeable customer. I recommend. (Original) Service courtois et rapide. Client bien informé. Je recommande.

Justin Bokata (Gaufre N go)

(Translated) very good service (Original) très bon service

guy st-jean

(Translated) very long for an oil change and have an appointment (Original) très long pour un changement d'huile et avoir un rdv

Matthias Lévesque

(Translated) Very good courteous service. (Original) Très bon service courtois.

Charles Demers

(Translated) So far very good service. Very welcoming as a dealer. (Original) Jusqu'à maintenant très bon service. Tres acceuillant comme concessionnaire.

Chrissy Coelho Rodrigues

(Translated) Good after sales service and maintenance. (Original) Bon service après vente et au niveau de l'entretien.

Eric Lavergne

(Translated) Always had good service to date (Original) Toujours eu un bon service à date

Remy Belanger

Good Service with Martin

Nick Dem

Great service. My car had a problem and they fixed it and they did all the paperwork for the warranty, even though I was not from the area and did not initially bought the car from them. Great team!

Alexandra Georges

the best service ever. Cedric and Marc made the process run smoothly and I am very satisfied with my choice :)

Murielle Régimbald O'Grady

(Translated) Excellent service (Original) Excellent service

Bob Matton

First visit to Elite Mazda this date. Received excellent service. Personnel were pleasant and appeared knowledgeable. Will definately return in future.

Gilles Roy

(Translated) Very good service (Original) Très bon service

Maude Clément

(Translated) We had great service, both for sales and after sales. (Original) On a eu un super service, autant pour la vente qu'après vente.

Andrew MacLean

This dealer...I mean come visit to see. Hair salon, gym, cafe. Sold.

Amanda Tardif

(Translated) Bad and deceptive customer service. I called to receive information on a service. I was given a price of $ 69. I called back a few weeks later to finally make an appointment and were told it costs $ 230. Nasty difference in car services !!! Elite Mazda, don't let your incompetent employees by default be on the phone. (Original) Service à la clientèle mauvais et trompeur. J’ai appeler pour recevoir de l’information sur un service. On m’a donner un prix de 69$. J’ai rappeler quelques semaines plus tard pour finalement prendre rendez-vous et ont me dit que cela coûte 230$. Méchante différence services autos!!! Élite Mazda, ne laissez-pas vos employées incompétent par défaut être au téléphone.

Alexandra Godin

Great service

Eric Belair

(Translated) great service (Original) Service excellent

Gal S

Great service! Responsible people that work following high standards of quality.

Brad Thompson

Had an emergency repair required for our sons Mazda 3 in Ottawa while he was at school. Most other dealership parts departments are closed in Saturday’s which is rediculous. I called and was out through to Eric in Parts and was delighted by his professional service and care and concern. He took the time to listen and find a solution. Very easy to deal with and efficient. Thank you Eric for helping get him back on the road. A+++ dealership.

Alireza Mansouri

Nice staffs and good deals.

Frédérique Gingras

(Translated) I received extraordinary service, from the test drive to the delivery of the vehicle. A huge thank you to Stéphane and Mélanie D'Amour, Mazda ambassador. (Original) J'ai reçu un service extraordinaire, de l'essai routier jusqu'à la livraison du véhicule. Un immense merci à Stéphane et à Mélanie D'Amour, ambassadrice Mazda.

David Couturier

(Translated) Warning ! If you buy a car or just stop for an oil change, the garage will pick you up over the phone for oil change reminders and other promotions. It will give your info to call centers that call on their behalf for their private sale but "they have no control over their call". After 9 withdrawal requests and having removed all my numbers from my file, I am still being called. Their excuse this time: "the employees work with the old paper lists". So imposssible to have peace. Give false information or just go elsewhere. (Original) Attention ! Si vous y achetez un véhicule ou arrêtez juste pour un changement d'huile, le garage vous harcèlera par téléphone pour des rappels de changements d'huile et autres promotions. Il donneront vos info a des centres d'appels qui appel en leur nom pour leur vente privées mais "ils n'ont aucun contrôle sur leurs appel". Après 9 demande de retrait et après avoir fait retiré tous mes numéros de mon dossier, on m'appelle encore. Leur excuse cette fois: "les employés travaillent avec les vielles listes papier". Donc imposssible d'avoir la paix. Donnez de fausses informations ou allez juste ailleurs.

steph Lepage

(Translated) Once signed, Tu t'arrange !!! After sales service leaves something to be desired ... (Original) Une fois signé, Tu t'arrange!!! Le service après vente laisse à désirer...

boudria alain

(Translated) Mr. Nadon (director of operations) headline for what he gives as service ... Argus Mazda..or Ottawa for the people of the Outaouais !!! forgotten elite ... Mr. Nadon we feel like rotten fish ... and zero tact! (Original) Monsieur Nadon(directeur des opérations)gros titre pour ce qu'il donne comme service... Argus Mazda..ou Ottawa bpour les gens de l Outaouais!!! oublié élite...monsieur Nadon nous fais sentir comme du poisson pourri..et zéro tact!!

Dino Roberge

(Translated) Quality service. Speed of execution and delivery + efficient shuttle service. (Original) Service de qualité. Rapidité d'exécution et de livraison + service de navette efficace.

Djlady Taly

(Translated) Excellent service, I am always satisfied! (Original) Excellent service, je suis toujours satisfaite!

Shawn McGregor

I meet with Andrew, he is the computer guy there, what a knowledgeable guy on cars, polite nice and beyong helpfull. A must meet person there.

Nicolas Rainville

Horrible service and many mistakes occurred in the delivery of my first rental. When I returned the vehicle after the lease was over, I decided to give them another chance because they had a new organization in place. Bad decision. I strongly disrecommend this dealership.

Fouad Zebian

Had a test drive of the CX-5. Very nice dealership with complementary coffee, tea, pop, cookies.

Maxime Lecomte

(Translated) Fast and courteous service. (Original) Service rapide et courtois.

Tommy Houle

(Translated) Customer service is average, the price of the garage is high! (Original) Le service client est moyen , le prix du garage est elever !

Dominique De larichaudy

(Translated) Very bad service, every time I go for a mechanical maintenance, there is always an oversight and I have to come back to have them check and fix their error. Never again. Very bad service, every time I go for a mechanical maintenance, there is always an oversight and I have to come back to have them check and fix their error. Never again (Original) Very bad service, every time I go for a mechanical maintenance, there is always an oversight and I have to come back to have them check and fix their error. Never again. Très mauvais service, a chaque fois que je suis aller pour un entretien mécanique, il y a toujours un oubli et je dois revenir pour quil verifie et reparer leur erreur. Plus jamais

nicolas touchette

Great service.they have a shuttle for long appointments. Free food and free espresso/latte/coffee/capuchino. Computers and wifi. Beautiful place with interior plants

Cédric Leblanc

(Translated) I took my car for a tire change, an oil change and a summary inspection of the vehicle with an appointment I made at the date that suited them best. The vehicle stayed in place from 5:50 in the morning to 4 pm in the evening so that nobody touched anyone there to call me before I called them. I will not go there again I loved. (Original) J'y ai emmené mon automobile pour un changement de pneus, un changement d'huile et une inspection sommaire du véhicule avec rendez-vous que j'ai pris à la date qui leur convenait le mieux. Le véhicule est resté en place de 5h50 le matin à 16h du soir dans que personne n'y touche n'y personne pour m'appeler avant que je les appelle. Je n'y retournerai j'aimais.

Tony Lauzon

(Translated) Excellent service. Thanks to Yannick and Jean (Original) Excellent service. Merci a Yannick et Jean

Lynne Lamarche

My car was washed after they serviced it. What a wonderful surprise!

Camille Charbonneau

(Translated) Excellent service! My little Mazda CX-3 needed repair due to early rust and in less than a month, the photos were taken, sent to Mazda Canada and the repairs were done. Sincerely THANKS !!!! (Original) Excellent service ! Mon petit mazda CX-3 a eu besoin d'une réparation dû a de la rouille précoce et en moins d'un mois, les photos ont été prises, envoyées a Mazda Canada et les réparations ont été effectuées. Sincèrement MERCI!!!!

bru dann

As usual I received first class service from the service department at Elite Mazda in particular from Carole-Anne. She is always polite and courteous as well as knowledgeable and professional.

philippe boulerice

(Translated) Super service at Elite Mazda thank you very much to Caro especially to the service very good service thank you! (Original) Super service chez élite Mazda merci beaucoup à Caro surtout au service très bon service merci !

Pierre Lebeau

(Translated) Excellent service. Thank you Sébastien. (Original) Excellent Service. Merci Sébastien.

Cesar A

Great service. Fast a, friendly and reliable.

Richard Leblanc

Great dealer ship...amazing service....

ANDRE POIRIER

(Translated) Fast and courteous service (Original) Service rapide et courtois

Brigitte Lebeau

(Translated) ATTENTION ATTENTION, By far the most beautiful experience. They offered me $ 5000.00 less than 3 of their competitors for my vehicle, so the vehicle was costing me a lot more. No negotiation, no interest from their shares. Suggestion to shop before buying at Elite Mazda (Original) ATTENTION ATTENTION , De loin la plus belle expérience. Ils m'ont offert $5000.00 de moins que 3 de leurs compétiteurs pour mon véhicule, donc le véhicule me revenait beaucoup plus cher. Aucune négociation, aucun intérêt de leurs parts. Suggestion magasiner avant d'acheter chez Elite Mazda

Jayson Van Themsche

(Translated) You must name yourself Mazda very short !!!! "The elite is the minority of individuals to whom, in a society, prestige and in practice the most power is due to natural or acquired qualities." They sold us a white used car without collision history according to them. After just 2 months, we noticed that there were several paint jobs that were gradually going away. They camouflaged the car with cheap paint to sell it. In addition, they gave us a $ 500 coupon on the purchase of the car. A few months after the purchase, we went to "Elite" Mazda to honor their coupon, they refused the coupon by mentioning the clause that they have no mention of this coupon in their file. Of course the seller does not remember us anymore. (Original) Vous devez vous nommez Mazda tout court!!!! «L'élite est la minorité d'individus auxquels s'attache, dans une société, un prestige et en pratique le plus de pouvoir dû à des qualités naturelles ou acquises.» Ils nous ont vendu une auto usagé blanche sans histoire de collision selon eux. Après 2 mois à peine, nous avons remarqué qu'il y avait plusieurs tâches de peinture qui s'en allaient progressivement. Ils ont camouflé la voiture avec une peinture bon marché afin de la revendre. De plus, ils nous ont donné un coupon de 500$ à l'achat de la voiture. Quelque mois après l'achat, nous nous sommes rendu chez «Élite» Mazda afin qu'il honore leur coupon, ils ont refusé le coupon-rabais en évoquant la clause qu'il n'ont aucune mention de ce coupon dans leur dossier. Bien entendu le vendeur ne se rappelle plus de nous.

Eleonore Desmeules

(Translated) A service to small onions, professionals of the automobile, both in sales and after sales. (Original) Un service aux petits onions, des professionnels de lautomobile, tant dans la vente que dans l'après vente.

Samuel Jackson

Excellent service. Friendly staff. My car was ready in the time promised and they even washed my car for free. Thank you Mathias!

Roger Gamache

(Translated) Thank you to our Alexandre salesman for very good service for our 2020 Mazda CX5 Signature and also to our Ambassador Mélanie D'Amour for all the information on the car and for having installed the starter and the handsfree on the two cellphones thank you a thousand times another Mazda the 6 th (Original) Merci à notre vendre Alexandre pour très bon service pour notre Mazda CX5 Signature 2020 et aussi à notre Ambassadrice Mélanie D'Amour pour toute les informations sur la voiture et avoir installé le démarreur et le main libre sur les deux téléphones cellulaires merci milles fois un autre Mazda le 6 ième

Alexandre Roy Paquette

(Translated) My father and I went to see the different interesting cars to buy for my first car. We waited for a few minutes and after a seller of French origin (sales manager or director) came to bring us into his office saying that he was going to take us anyway even if he had just finished working. We are sitting with him in his office and he started to make unpleasant comments about his wife saying that she was tanning and even answered the phone when she Call her and tell us that she is more important than us. We haven't said anything yet ... We talked about our budget of $ 9000 and he started to say that he is not a small seller but that he was the best in all of Canada. He said to my father that it will be surprising that we can get along with him. My father asked him where he was coming from and he replied "nowhere apparently" My father and I left our office. We told him it was not acceptable the way he was with customers and he laughed in our face. he laughed when we talked to his boss. Really not correct and he also said that it happens to him once a month meetings like that as if it were not due to that fault. Strongly discouraged, very auvaiss experience. according to him because he would not make as much commision. (Original) Mon pere et moi nous sommes rendu pour voir les differentes auto interessantes a acheter pour ma premiere voiture.Nous avons attendu pendant quelques minute et apres un vendeur dorigine francaise(gerant des ventes ou directeur)est venu nous amener dans son bureau en disant que il allait quand meme nous prendre meme si il venait de finir de travailler.On c’est assis avec lui dans son bureau et il a commencer a faire des commentaires deplaisant sur sa femme en disant que elle etait tannante et a meme repondu au telephone quand elle l’a appeler et nous a dit que elle etait plus importante que nous.Nous avons rien dit encore...Nous avons parler de notre budget de 9000$ et il a commencer dire que il est n’est pas un des petits vendeur mais quil etait le meilleur du canada entier. Il a dit a mon pere que ce sera surprennant que nous allons pouvoir s’entendre avec lui. Mon pere lui a demander ou est ce que il voulait en venir et il a repondu « nul part apparament » Mon pere et moi sommes quitter som bureau. On lui a dit que c’etait pas acceptable la facon quil etait avec des clients et il riait dans notre visage. il contuniait a rire quand on parlait a son boss. Vraiment pas correct et il disait aussi que ca lui arrive une fois par mois des rencontres comme ca comme si ce netait pas de ca faute.Fortement deconseiller,tres auvaiss experience.Je croit que il voulait juste pas vendre une auto a un prix si bas d’apres lui car il ne ferait pas autant de commision.

Carter Arevalo

Just a great place with great people. ...and no pressure environment to buy a car.

charles richer

(Translated) Pressure sales service, poor service quality. It's been 11 months now since I bought my vehicle from Elite Mazda, I have never had such poor after-sales service. They installed my tires with the wrong alignment. The service does not return your calls and redirects you in 80% of calls directly to voicemail. There are deadlines of at least a month when you want an oil / other change appointment. * Pay attention to their "Oil Change Plan". They tell you that this is an exceptional long-term plan. What they don't tell you is that you have 2 years to use the total of 15 oil changes included in the package. I highly recommend avoiding this place. (Original) Service de vente sous pression, qualité du service mediocre. Cela fait maintenant 11 mois que j'ai acheté mon véhicule chez Elite Mazda, je n'ai jamais eu d'aussi mauvais service d'après vente. Ils ont installé mes pneus avec le mauvais allignement. Le service ne retourne pas vos appels et vous redirige dans 80% des appels directement à la boite vocale. Il y a des délais d'au moins un mois lorsque vous voulez un rendez-vous pour changement d'huile / autre. *Faites attention à leurs "Plan de changement d'huile". Ils vous mentionnent qu'il s'agit d'un plan exceptionnel de longue durée. Ce qu'ils ne vous disent pas c'est que vous avez 2 ans pour utiliser le total de 15 changements d'huile compris dans le forfait. Je recommande fortement d'éviter cet endroit.

aiden arruda

Friendly personnel, accurately diagnosed my problem, and repaired it quicker than anticipated.

Xavier Chambers

(Translated) Excellent service, my seller alexandre camara was very attentive to my needs and knew how to advise me perfectly! Thanks again ! I highly recommend it! (Original) Excellent service, mon vendeur alexandre camara était très a l'écoute de mes besoins et a sus me conseiller a la perfection ! Merci encore ! Je le recommande fortement !

Armando Jimenez

My service was comleted as requested and was done very quickly. Service department staff was extremely helpful and nice, I appreciate it.

Jason Vandette

Elite was by far the best customer services I've received from a dealership. All around great experience as soon you walk in the door, great sales team as well as back office team... and nice cars to go with it..

Caro Laniel

(Translated) Always good service at Elite Mazda, whether it is sales, parts & service, people are hard at work and This really sets it apart from other dealerships! Professional and courteous employer, I recommend to everyone !! (Original) Toujours un bon service chez élite Mazda , que ce soit côté vente , pièces & service les gens on cœur a l’ouvrage et Ce démarque vraiment des autres concession ! Employer professionnelle et courtois , je recommande à tous et toutes !!

Jeannine Nadon

(Translated) Very good service and also after sales. (Original) Très bon service et aussi après vente.

Brandon Delorme

We were out car shopping the other day and our choices came down to a toyota rav 4 and the mazda cx5 due to family vehicle space. Went to toyota first and had hands down great service. Them we came to elite mazda.....both my wife and i drive mazda 3s so out the gate mazda is ahead. But then we meet Pierre Lepine salesman. Came off extremely arrogant and with an very old school salesman vibe. Big turn off. We love the cx5 but due to this salesman and his attitude they lost our buisness that day, even after being owners of 4 mazda vehicles the service is what made me buy elsewhere. Didint even get to negotiating on the price and was out the door.

Alexia Traversy Chartrand

Super service

Richard Sigouin

Awsome service

Jonathan Strasbourg

(Translated) Professional and fast service in terms of vehicle sales and delivery. Efficient and fast! (Original) Service professionnel et rapide au niveau des ventes et de la livraison du véhicule. Efficace et rapide !

Roxanne Toy

(Translated) Excellent service (Original) Excellent service

Hailey Bourgon

Everyone at Elite Mazda was super helpful. Have purchased a few vehicles over the past few years and always had a great service.

Jean-François Julien

(Translated) for the sale are strong, but for the guarantee ... not strong! It's been 3 times that I take RV for problem with a new vehicle, he is not even 1 year old ... and the 3 times I have not the desired answer! Service employees never agree with us and always tell us that these are not common problems! For time, social networks say the opposite !! They don't listen to the customer, they do what they want! I was even told once, "if you buy from bank street mazda, well go" ??? Yet I have a mazda Canada warranty! It's not my fault you sell your vehicles for more! Worst new vehicle warranty service ever! After 3 times I give up! At the very least, I don't regret having bought my vehicle there, and you won't see me buying one either! Elite mazda gatineau, ... thank you GOOD EVENING !!! (Original) pour la vente sont fort, mais pour la garantie...pas fort! Ca fait 3 fois que je prend RV pour probleme avec vehicule neuf, il as meme pas 1 an...et les 3 fois jai pas la reponse voulu! Les employés au services nous donnent jamais raison et nous disent toujoirs que cest pas des problemes communs! Pour temps, les réseaux sociaux disent le contraires!! Ils ne sont pas a l'écoute du client, ils font ce qu'ils veulent! On m'as même répondu une fois, "si tu as acheter chez bank street mazda, ben va la" ??? Pourtant jai une garantie mazda Canada! Cest pas de ma faute si vous vendez vos véhicules plus cher! Pire service de garantie pour véhicule neuf jamais vu! Apres 3 fois j'abandonne! Au moin je regrette pas d'avoir acheter mon véhicule la, et vous me verrez pas en acheter un non plus! Elite mazda gatineau, ...merci BONSOIR!!!

isabelle lemelin

(Translated) Fast and courteous service. A lot of availability on the schedule, for parts service and repair. (Original) Service rapide et courtois. Beaucoup de disponibilité à l’horaire, pour le service aux pièces et réparation.

Gerard Dabda

Got it great car for a good price

Eric To

(Translated) Always good!!! Thank you Mathias (Original) Toujours bien!!! Merci Mathias

Jerez Mathiew

Courteous and quick.

Ericka Deslauriers

(Translated) Thank you to Carole-Anne for the good, courteous and professional service, I highly recommend Elite Mazda. (Original) Merci a Carole-Anne pour le bon service courtois et professionnel , je recommande fortement Elite Mazda .

Cindy Hill

Worst dealership ever!!! Worst customer service!! Stay away!! We looked at a vehicle, agreed on a price with Alex and the dealership, then they gave us the complete run around, and never returned our calls! Mark in finance kept giving ridiculous excuses about the process! We left several messages including one for the dealership manager. We know they sold the vehicle to someone else!!They are a complete joke! I've never witnessed worse customer service! Stay away!!

Sébastien Bouchard

(Translated) Very good service! (Original) Très bon service!

Alex Denis-legault

(Translated) Always nice with Simon to pieces. Thank you (Original) Toujours agréable avec Simon au pièces. Merci

Chris Poliquin

All the work was done in a timely manner and correctly. I have never had a problem.

Simon De La Durantaye

I bought a Mazda here and they work hard to make a great deal on a new car!

Wn Lin

(Translated) I went with a touch screen problem. Quick service thank you! (Original) Je suis allée pour un problème d’écran tactile. Service rapide merci!

Ghanou Ab

(Translated) very bad service a horrible experience I returned to the dealership named Elite Mazda of Gatineau address 1205 verendrye west, the 04/09/2014 with a problem of the light check machine ignited. My car is a 2005 MPV. The dealer made me an estimate for the parts changed. next day around 9:00 am paid my bill of $ 394.96. to my surprise the front passenger's electric window was no longer working. Not leaving the sign of the dealer I called the manager to come to see the problem as the car worked very well at my deposit. The Manager, I expressed my distress and discontent and he reassured me by doing an inspection on the problem. In the afternoon he tells me that I have to pay a $ 500 bill for repairs. It is completely absurd and illogical I went to them I trusted them for a problem and then I find myself with a car broken by the dealer and he wants to invoice me his mistake. Is it the image that Mazda wants to project to its current and future customers? I went back to Mazda with a problem and I go out with two bills. Know that all this business shock me, ruin the rest of my vacation and in the end they make me the car wet seat and the glass stuck with tape. their proposal in the end was that they take charge of the labor and that I pay the piece they broke at $ 200, which is unacceptable to me because it's their mistake and it's it is up to them to repair the glass and to return the car to his condition when I deposited Here is my experience with this dealer that I do not wish anyone. (Original) très mauvais service une horrible expérience Je suis rentré chez le concessionnaire nommé Elite Mazda de Gatineau adresse 1205 la verendrye ouest, le 04/09/2014 avec un problème du voyant check engin allumé. Ma voiture est une MPV de 2005. Le concessionnaire m'avait fait un estimé pour les pièces a changées. lendemain vers 09h00 jais payé ma facture de 394.96 $ .à ma plus grande surprise la vitre électrique du passager avant ne fonctionnait plus. N’ayant pas quitté l’enseigne du concessionnaire j’ai appelé le gestionnaire pour venir constater le problème vue que la voiture fonctionnait très bien à mon dépôt. Le Gestionnaire , je lui ai exprimé mon désarroi et mon mécontentement et il m’a rassuré en faisant une inspection sur le problème. L’après-midi il m’annonce que je dois payer une facture de 500 $ pour les réparations. C’est complètement aberrent et illogique moi je suis allé chez eux je leurs ai fait confiance pour un problème et là je me retrouve avec une voiture brisée par le concessionnaire et en plus il veut me facturer son erreur. Est es ce que c’est l’image que Mazda veux projetée a ses clients actuels et futures ? Je suis rentré chez Mazda avec un problème et je sors avec deux factures. Sachez que toute cette affaire ma choquer, ma gâcher le reste de mes vacances et au final ils me rendent la voiture le siège mouillé et la vitre collé avec du tape. leur proposition au final c'était qu'ils prennent en charge la main d'œuvre et que moi je paye la pièce qu'ils ont brisée a 200 $, ce qui est inacceptable pour moi vue que c'est leur erreur et c'est a eux de réparer la vitre et de me rendre la voiture a son état quand je les déposé voila mon expérience avec ce concessionnaire que je ne souhaite à personne .

Michelle Lalonde

(Translated) Thanks to Martin and Mathias. Excellent service (Original) Merci a Martin et Mathias. Excellent service

Annie Sigouin

(Translated) Fast (Original) Rapide

Carriere Isabelle

(Translated) Impeccable and prompt service. I recommend the Elite Mazda for all maintenance and service on your vehicle. Thank you to Carole-Anne for the excellent service and your professionalism. (Original) Service impeccable et rapide. Je recommande le Elite Mazda pour toutes entretiens et service sur votre véhicule. Merci à Carole-Anne pour l’excellent service et ton professionnalisme.

Aleisha Arnusch

Horrible experience! After being assured by Richard that the car I was buying passed Ontario safety checks and the brakes were replaced, my mechanic confirmed otherwise! In fact, there were several things wrong with it. They had also promised delivery to my mechanic but then said they didn't have the time. When I went there with a cab driver to get it, they made me and the driver wait 45 minutes despite having an appointment. I ended up paying 260 in mechanics and taxi charges to find out they were lying all along!!!

Peter Raubic

Incompetent salesmen.. I specifically emailed and called to confirm a car I was interested in was free of any accidents and had no physical damage - I was reassured no to both. After 2h drive to the dealership, to my surprise, the same car was involved in 2 accidents and had numerous scratches and dents.. Avoid.

Robert Groulx

(Translated) Very good service (Original) Très bon service

Benjamin Silva

(Translated) Great service! Courteous and prompt. We took 2 vehicles with confidence from Elite Mazda (Original) Super service ! Courtois et rapide. Nous avons pris 2 véhicules avec confiance chez Élite Mazda

Nathan Lane

(Translated) I was the customer of another Mazda dealership in Hull and they tried to overload my wife. I arrived here discouraging from my experience and felt relieved to be passing. They are very fast and not expensive. I will definitely come back. Thank you for taking care of me and my wife. (Original) J'étais le client d'un autre concessionaire Mazda a Hull et ils ont essayer de surcharger ma femme. Je suis arriver ici decourager de mon expérience et je me suis sentis soulager d'etre passer. Ils sont très rapide et pas chèr. je vais définitivement revenir. Merci d'avoir pris soin de moi et ma femme.

Natasha Pierre

(Translated) Great service (Original) Formidable service

Jonathan Bates

(Translated) I returned my vehicle to inspect following a hit on my suspension. Diagnosis: front left shock. I have the suggested part repaired. 2 days later an even more intense noise begins. I returned my vehicle Tuesday morning with a promise of inspection since it is in connection. 4 days later I have to call back for news. Not sure of the problem. Mentions me that he must undo the installation to be sure. Also mentions lip service that they should have detected this during the initial inspection. Promises me 'they will make ketchose for me'. I have to take the vehicle back for a few days because I have work to do on it. On Sunday, I leave a message mentioning my general dissatisfaction with the quality of the care and request a reminder to make an appointment. 3 days and no news. Note that for the past two years I have given them several thousand dollars in parts and labor. UPDATE: Now 12 days without reminder on my request. I had to contact Mazda Canada and go to another mechanic to find the problem. (Original) Je fais rentrer mon véhicule pour inspecter suite à un coup sur ma suspension. Diagnostique: shock avant gauche. Je fais réparer la pièce suggérée. 2 jours plus tard un bruit encore plus intense commence. Je fais rentrer mon véhicule mardi matin avec promesse d'inspection vu que c'est en lien. 4 jours plus tard je dois rappeler pour avoir des nouvelles. N'est pas sur du problème. Me mentionne qu'il doit défaire l'installation pour avoir certitude. Me mentionne aussi du bout des lèvres qu'ils auraient dû détecter ça lors de l'inspection initiale. Me promet 'qu'ils vont faire ketchose pour moi'. Je dois reprendre le véhicule quelques jours car j'ai des travaux a faire dessus. Le dimanche je laisse un message mentionnant mon insatisfaction générale sur la qualité de la prise en charge et demande un rappel pour prise de rendez-vous. 3 jours et aucune nouvelle. À noter que depuis deux ans je leur ai donné plusieurs milliers de dollars en pièces et main d'oeuvre. UPDATE: Maintenant 12 jours sans rappel sur ma demande. J'ai dû contacter Mazda Canada et aller chez un autre mécanicien pour trouver le problème.

Daniel Brabant

(Translated) Service always so effective. (Original) Service toujours aussi efficace.

Eric Purdy

Awesome service, friendly staff. Thank you Caro at service for your help.

JEAN-LOUIS VEILLEUX

(Translated) Always super (Original) Toujour super

Katia Boyer Bergeron

(Translated) Thanks to Carole-Anne for her excellent service! I am always satisfied with his excellent work (Original) Merci à Carole-Anne pour son excellent service! Je suis toujours satisfaite de son excellent travail

Rachid Fouadi

(Translated) Excelent service! I bought a used car at elite mazda, and their service all along was impeccable. (Original) Excelent service! J ai achete une voiture occasion chez elite mazda, et leur service tout le long etait impeccable.

M S

Our previous car was a Subaru and when it was written off in an accident we narrowed down the selection to two cars, the Crosstrek & Mazda CX3. After driving the CX3 and visiting both dealerships the choose was abundantly clear. The CX3 was just incredibly more comfortable to sit in and handled flawlessly. Richard was great to deal with, didn't waste our time or talk down to us and Mark made the logistics convenient and quick. Our car was ready on time, prepped and the shopping experience from start to finish was as polished as the paint job.

Lee Loyer

(Translated) Super Super Superrr happy with the service at Elite Mazda !!! Could not have asked for better service. What I wanted was done with a very respectable time. I made a nice upgrade of a 2015 Mazda 3 to my beautiful 2019 CX-5. Thanks again Elite Mazda !!! : D (Original) Super Super Superrr content avec le service a Elite Mazda !!! Pourrais pas avoir demander meilleur service. Ce que je voulais a été fait avec un temp très respectable. J'ai fait un beau upgrade d'une 2015 Mazda 3 a ma belle 2019 CX-5 . Merci encore Elite Mazda!!! :D

Ethan Morrison

I had a very good experience. I was greeted immediatly. My car was taken in right away. The services required were explained. I was given an estimated time frame and excorted to the lounge area. In a shorter amounted time than estimated my car was ready..I was pleasantly surprised. I would recommended this service center to others.

Charles Beaudry

(Translated) Good service. (Original) Bon service.

France Moi

(Translated) Rotten service (Original) Service pourri

Daniel Clement

(Translated) Since I have been a customer at Elite Mazda, I have always had good service, welcoming, smiling and knowledgeable staff. (Original) Depuis que je suis client chez Élite Mazda, j'ai toujours eu un bon service, personnel accueillant, souriant et connaissant.

Lina Deschamps

Friendly, prompt, nice waiting area (the best I've ever seen)+ a free hair cut from a very professional lady. Service agent walks you to cashier. Impressive customer service.

Double J

Great service very fast and reliable

Jon

(Translated) Super good service received. Thank you. (Original) Super bon service reçu. Merci à vous.

Amanda Bennitz

This is my 3rd CX5 (which I absolutely love!) and have had my services done here a few times. The waiting area is beautiful and very functional as I can continue working while I wait for my vehicle to be ready. I've always received good service and the parts and service staff are helpful. Recommend!

Ryan Desjardins

(Translated) Home very friendly, as well as vehicle conforms to the description made in the announcement .Very pleased with my purchase of the 2015 Grand Caravan, it was really a good deal. (Original) Accueil très sympathique, ainsi que véhicule est conforme à la description faite dans l'annonce .Très content de mon achat du Grand Caravan 2015, c’était vraiment une bonne deal.

Olivier Chartrand

(Translated) Good quality service, other than that nothing to say. (Original) Un bon service de qualité, à part ça rien à dire.

Elise C

(Translated) Very bad customer service! As much to the service (there was a false submission - $ 400 more expensive - to my record and it was written that I had been consulted, which is wrong!), That the lady who is following up for the bad service to the customer base. She was supposed to call me back the same day. I had to call him a week and a half later. She still had no answer to give me. And there, I wait for 3 weeks the call of the director who is supposed to follow up on all this bad customer service. Very happy not to have bought my car there! To answer Elite Mazda's response: You continue to lie to me. You only called once today and the manager left a voice message. Do not say that I am not reachable while it's been weeks that you are supposed to communicate with me. (Original) Très mauvais service à la clientèle! Autant au service (il y avait une fausse soumission - 400$ plus cher - à mon dossier et il était inscrit que j'avais été consulté, ce qui est faux!), que la dame qui fait le suivi pour le mauvais service à la clientèle. Elle était supposé me rappeler le jour même. Il a fallu que je l'appelle 1 semaine et demie plus tard. Elle n'avait tjrs pas de réponse à me donner. Et là, j'attends depuis 3 semaines l'appel du directeur qui est supposé faire le suivi concernant tout ce mauvais service à la clientèle. Bien contente de ne pas avoir acheté mon auto là! Pour répondre à la réponse d'Élite Mazda: Vous continuez à me mentir. Vous n'avez appelé qu'une seule fois aujourd'hui et le directeur a laissé un message vocal. Venez pas dire que je ne suis pas rejoignable alors que ça fait des semaines que vous êtes supposé communiquer avec moi.

Jamie Azoulay

Quick, easy and convenient. Great experience.

stephane girard

(Translated) Very good service after sales thank you !! (Original) Tres bon service apres vente merci!!

Ariane Belleau

Great place to buy a car and they stand by what they sell. Service is excellent and they stand by there prices quote.

Dan Chayer

(Translated) Excellent service (Original) Excellent service

Joanne Letang

(Translated) I am not a buyer. My husband yes. (Original) Je ne suis pas acheteuse. Mon mari oui.

Layas Brizard

Very friendly no complaints.

Rachel Hope

I've been using Mazda Elite exclusively as my mechanic for the past 3 years and found that they were sooo incredibly accommodating and helpful, they would answer any and all questions that I could possibly come up with. That being said I had to get a new car this past week and I wanted to get a Mazda solely because I appreciate the service centre to the extent that I didn't want to go anywhere else. My experience shopping for a car was fine, I'd been eyeing the mazda3 for awhile now so I was fairly familiar with everything and just had to work out the negotiations and perks! Financing came through and I get my new car tomorrow! The service centre staff is really what sells this dealership but our salesman was good and worked hard for his sale!

Mr. D

(Translated) How to lose a loyal customer? Telling him that he has to change his brake rotors for $ 400 and then end up with a bill of $ 780 saying, "Oh yeah, well the $ 400 didn't include labor" Surprise! OMG, is it so hard to be clear ?? (Original) Comment perdre un client fidèle? En lui disant qu’il doit changer ses disques à frein pour 400$ pour ensuite terminer avec une facture de 780$ en disant: « Ha oui, et bien le 400$ n’incluait pas la main d’œuvre » Surprise! OMG, c’est si dure d’être clair??

Louise McConnell

Excellent service friendly staff

caroline Laliberte

(Translated) I wanted to thank the Elite Mazda group for their professionalism and support! (Original) Je voulais remercier le groupe d' Élite Mazda pour leurs professionnalisme et leur soutien!

Antoine Singh

I had 3 things that had to be done on my CX3. It Only took 1 hour. That, in itself was Miraculous!!! Good job at the way around!!! :-)

mathieu groulx

(Translated) Me and my father, we bought a mazda 3 sport and I wanted to thank the team at Elite Mazda. From the beginnings at the reception we are answered by Sebastien it is offer something to drink and then be met by Alex our salesman who explained us all we wanted to know and offered us an exellent price for our exchange. Then to meet Marc the financial director who has the time to explain to us different plan of tranquiliter of spirit and to give us all the explanations for the possestion of our self and the documents that we needed. When we came to get our car Sebastien took the time to explain in detail and especially technical characteristics of our mazda 3 A BIG THANK YOU WOW! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (Original) Moi et mon pere , nous avons acheter une mazda 3 sport et je tenais a remercier l'equipe de chez Elite Mazda . Du debuts lors de l'acceuil on c fais repondre par Sebastien on c'est fais offrir quelque chose a boire pour ensuite se faire rencontrer par Alex notre vendeur qui nous a expliquer tous se que nous voulions savoir et nous a offert un exellent prix pour notre echange . Pour ensuite rencontrer Marc le directeur financier qui a prix le temps de nous expliquer different plan de tranquiliter d'esprit et nous a donner toutes les explications pour la possestion de notre auto et les documents qui nous fallais . Quand on es venu chercher notre auto Sebastien a pris le temps de nous expliquer en details et surtout technique les caractheristique de notre mazda 3 UN GROS MERCI WOW! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jacob Delorme

(Translated) It is a warm place where the staff love their work! (Original) C'est un endroit chaleureux ou le personelle aime leur travail!

loik gravel

Service was timely, waiting facilities were comfortable, cozy and super clean and allowed me to get work done while waiting for the car.

John Michaud

Very nice environment and knowledgeable staff. The tech was very helpful and educated about my vehicle; took good care of me.

Cynthia Eljabu

My first time rental and I can say that I am a very happy client with how everything went so smoothly! From negotiating the price to the delivery of the car, with Melanie, and the financing, with Roxanne, all staff are extremely friendly, deliver a great customer service and always ready to help and listen. Thank you for this wonderful experience!

Leanne Forcier

They listned to my concern and acknowledged they understood. Repairs and recalls were handled correctly and in timely manner. My suv was ready for pick up when they said it would be. JOB WELL DONE!!!

Maryse Petrin

(Translated) Oh boy! I took the transfer from a rental. I was given the tapes of another car. Obviously, the wash and oil changes could not be transferred. But the supposed extended warranty yes and I obviously paid for it. I have a GPS problem. If I put an address and I arrive at the destination and put a new address, the screen goes black. I tried to call to make an appointment and even their ambassador transferred me ... after several messages I showed up on site with my extended warranty and I was told "no problem we give you an appointment and we will look at this ". Obviously on the day of the appointment it was not guaranteed because it was only 3 years. Their super ambassador explains that it is normal that it is not guaranteed because it is a "chip" ... not to mention that during the redemption I was charged $ 400 which I had never been made aware of despite two appeals to the person concerned. And that there she is going to take them away from me but that it is she who is going to be hit on the head. She never told me either that it took a certified check despite at least two calls and that I saw it before the appointment to buy the vehicle. It was very clear that I was going to buy and not for a first date where they were to inform me of the charge of $ 400 more than I had to bring a certified check. She at least said she had slipped it ... I don't know if they are worse than elsewhere, but I don't recommend going to those hay spits there ... which are quick to try to take our money. (Original) Oh boy! J'ai pris le transfert d'une location. On m'a donné les enregistrements d'un autre auto. Évidemment, le lavage et les changements d'huile n'ont pas pu être transférés. Mais la supposée garantie prolongée oui et je l'ai évidement payéel. J'ai un problème de GPS. Si je mets une adresse et que j'arrive à la destination et que je mets une nouvelle adresse, l'écran devient noir. J'ai essayé d'appeler pour prendre rendez-vous et même leur ambassadrice m'aie transférée... après plusieurs messages je me suis présentée sur place avec ma garantie prolongée et on me dit "pas de problème on te donne un rendez vous et on va regarder ça ". Évidemment que le jour du rendez vous finalement que ce n'était pas garantie car c'était seulement 3 ans. Leur super ambassadrice explique que c'est normal que ce n'est pas garantie car c'est une "chip"... sans compter que lors du rachat on me facture 400$ dont je n'avais jamais été mise au courant malgré deux appels à la personne concernée. Et que là elle va me les enlever mais que c'est elle qui va se faire taper sur la tête. Elle ne m'a jamais dit non plus que ça prenait un chèque visé malgré au moins deux appels et que je l'ai vu avant le rendez vous pour acheter le véhicule. C'était très clair que j'allais pour acheter et non pour un premier rendez vous où on était pour m'informer des frais de 400$ plus que je devais apporter un chèque visé. Elle a au moins dit qu'elle l'avait échappé... je ne sais pas s'ils sont pires qu'ailleurs, mais je ne recommande pas d'aller chez ces broches à foin là... qui sont vite pour essayer de prendre notre argent.

Lou Mark

(Translated) Worse service. Car dealership to avoid. I had my rear brakes changed on my cx5 in December 2020 and in March 2021 everything was rusty. Obviously there was no problem with the brakes. The girl has the audacity to tell me that she will not charge me for the verification .... What arrogance. She also mentioned to me that it is probably because the car does not move, even though it is driving 6 days a week. They also changed a coil. I receive a call to tell me the amount of the repair. $ 300. I arrive to pay and there is a nice extra $ 125 + TX to diagnose the problem that was never mentioned to me. This dealership is the worst to avoid. Buying elsewhere, service more than bad. I did not sign any diagnostic expense document as Elite Mazda claims. (Original) Pire service. Concessionnaire automobile à éviter. J'ai fait changer mes freins arrière sur mon cx5 au mois de décembre 2020 et au mois de mars 2021, tout était rouillé. Évidemment, il n'y avait aucun problème avec les freins. La fille a l'audace de me dire qu'elle ne me chargera pas pour la vérification.... Quelle arrogance. Elle me mentionné aussi que c'est probablement parce que l'auto ne bouge pas, alors qu'elle roule 6 jours sur 7. Ils ont changés un coil également. Je reçois un appel pour me dire le montant de la réparation . 300$. J'arrive pour payer et il y a un beau montant supplémentaire de 125$+TX pour diagnostiquer le problème qui ne m'a jamais été mentionné. Ce concessionnaire est le pire, à éviter. Acheter ailleurs, service plus que mauvais. Je n'ai signé aucun document de frais diagnostic comme élite Mazda le prétend.

Caro L

(Translated) Excellent Service at Élite Mazda (Gatineau) Excellent seller: Richard Chouinard (Original) Excellent Service chez Élite Mazda (Gatineau) Excellent vendeur: Richard Chouinard

Gilles Leblanc

(Translated) Great service from Martin and Yannick for the repair of our CX5! (Original) Super service de Martin et Yannick pour la réparation de notre CX5!