Reviews of Dilawri Chevrolet, Buick and GMC (Car Concessionaire)

pascal hudon

(Translated) Buy a used car with 1 month warranty on everything. Bring the car after 28 days for suspension noises. Not able to honor their guarantee. Update January 14, they never wanted to fix my car (Original) Acheter un auto usagé avec 1 mois de garantie sur tout . Apporte l auto après 28 jours pour des bruits de suspension . Pas capable d honoré leurs garantie. Update 14 janvier, ils ont jamais voulue réparer ma voiture

Mylène Lafleur

(Translated) Very Clean and welcoming (Original) Très Propre et accueillant

Maude Bélanger

(Translated) Excellent service !!! Of all the dealers that I have been, my choice ended with them. I was well guided during my rental, I did not feel any pressure !! The salesperson did a professional service - Nicko - and even after the transaction was there to answer my questions. The room service is really good too! Always had my appointments 1 week maximum after my call. If the conclusion of my rental ends as well as it started, I wouldn't hesitate to do business with them again! Thanks again to the team (Original) Excellent service!!! De tous les concessionnaires que j'ai été, c'est avec eux que mon choix s'est terminé. On m'a bien guidé lors de ma location, je ne ressentais aucune pression!! Le vendeur a fait un service professionnel - Nicko - et même après la transaction il a été là pour répondre à mes questions. Le service de pièce est vraiment bien aussi! Toujours eu mes rendez-vous 1 semaine maximum après mon appel. Si la conclusion de ma location se fini aussi bien qu'elle a commencé, je n'hésiterais pas à faire affaire avec eux de nouveau! Merci encore à l'équipe

Steven Beaudet

(Translated) Very good service. Very competent personal (Original) Tres bon service. Personnelle tres compétant

Joanne Neville

(Translated) Super quality service. Thanks for your help. (Original) Super service de qualité. Merci pour votre aide.

Eric NZISABIRA

Fast service

Valerie Fournier

(Translated) Excellent service (Original) Excellent service

gary stacey

Go for service and parts but will never use the body shop again!!

M-C Legros

(Translated) Oufff ... shabby service (Original) Oufff...service minable

Sarah Gab

(Translated) Thanks to Jonathan Thauvette. The best seller and advisor I have met! The service was exceptional (Original) Merci à Jonathan Thauvette. Le meilleur vendeur et conseiller que j'ai rencontré! Le service etait exceptionnel

Patrick Beverdam

(Translated) Best dealership in Gatineau and Ottawa !!!! Strongly recommended (Original) Meilleur concessionnaire à Gatineau et Ottawa!!!! Fortement recommandé

Jacqueline Frenette

Great service in the service department

J-P Picard

(Translated) Staff very attentive and very concerned about a good service to the customers. (Original) Personnel bien attentionné et très soucieux d'un bon servi à la clientèle.

Pat F

Horrible service. Such horrible horrible service. Wouldn't recommend to my worst enemy.

Alain Lamarche

I had an excellent salesperson with Jonathan Thauvette with great intuition and attitude. He was honest with us and courteous. May the 5 stars show appreciation for his work.

Jimmy Brière

(Translated) Courteous and prompt service from the dilawri chevrolet team. Thanks to the whole team. The service manager is very attentive to customers. (Original) Service courtois et rapide de l'équipe dilawri chevrolet. Merci à toute l'équipe. Le gérant de service est très à l'écoute des clients.

Patrick Melo Rego

Good services

Ready2Ride

Excellent service!

JR F

(Translated) Fast and effective ! Thank you (Original) Rapide et efficace ! Merci

RAREsies Rule Ollier's Disease Canada

Nice people

Vince Roy

(Translated) I bought 4 vehicles from Dilawri and the service staff are always friendly. The sales department is really correct. They really do their best. Congratulations to you (Original) J'ai acheté 4 véhicules chez Dilawri et le personnel au servive sont toujours sympa. Le département des ventes est vraiment correct. Ils font vraiment leur possible. Bravo à vous

stephanye mb

(Translated) Good (Original) Bien

Nathan Caro Fréchette

Friendly service staff

Eric Desjardins.

(Translated) I bought several new vehicles, but this place is THE place for incredible service. Jonathan for sale and Pierre-Luc for service are absolutely incredible! Jonathan sold us 3 vehicles, no stress, no sales tactics, just a reliable and honest person. Pierre-Luc for sale is also honest and transparent. My next (or our next) vehicles will all start at dilawri Gatineau because this is the place for service. After the purchase of more than 20 new vehicles, no place has given us a sales service AND after sale as outstanding as dilawri gatineau. I advise you very strongly. (Original) J'ai acheté plusieurs véhicules neufs, mais cet endroit est LA place pour un service incroyable. Jonathan au vente et Pierre-Luc au service sont absolument incroyable! Jonathan nous a vendu 3 véhicules, pas de stress, pas de tactique de vente, juste une personne fiable et honnête. Pierre-Luc au vente est aussi honnête et transparent. Mon prochain (ou nos prochains) véhicules vont tous commencé chez dilawri Gatineau car ceci est l'endroit par excellence pour le service. Après l'achat de plus de 20 véhicules neufs, aucun endroit nous a donné un service de vente ET après vente aussi hors-pair que dilawri gatineau. Je vous le conseil très fortement.

Christian Larcher

(Translated) I just bought my new truck, and I'm very satisfied with the fast service. To see for the after sale ...! ???? (Original) Je viens de faire l'achat de mon nouveau camion,et je suis très satisfait du service rapide . A voir pour l'après vente...! ????

Samuel Denis D'Ortun

(Translated) Excellent service, both for sales and maintenance! Very flexible, and dedicated staff who always motivate to help customers! Good job guys! (Original) Excellent service, autant au ventes que pour l'entretien! Très flexible, et du personel dévoués et toujours motiver a aider les clients ! Good job guys !

Jessica Bedard

(Translated) Hello n service (Original) Bonjour n service

Ray Compas

Great service and very professionnel !

Luc Sans-Cartier

(Translated) After sales service Excuse me what after sales service! (Original) Service après vente Excusez moi quel service après vente !

jacques chagnon

(Translated) Nice place, the seller lost the sale when he decided he had to be with me and my wife in the car for the test drive and made me partner back. Also when I asked to go out further to try it out he looked at me and said we won't do a one hour road test there! I am 50 years old when I go to see a car because I am a serious buyer with money in hand. Bravo for the loss of this sale and those future Alain even at Lexus he lets me go with the car without boarding. (Original) Belle endroit , le vendeur a perdu la vente au moment où il a décidé qu'il devais être avec moi et ma femme dans l'auto pour l'essaie routier et m'a fais associée en arrière . De plus lorsque j'ai demander de sortir une sortie plus loin pour faire un essaie il m'a regarder et a dit on ne fera pas un essaie routier d'un heure là! J'ai 50 ans quand je vais voir une auto c'est que je suis un acheteur sérieux avec l'argent à en main. Bravo pour la perte de cette vente et ceux futur Alain même chez Lexus il me laisse partir avec l'auto sans embarquer.

Foxcool

(Translated) Top rated seller !! (Original) Meilleur vendeur !!

Marc Mart

Basic customer service, Acadia went in for a leaking oil pan gasket, which they didn't have...gaskets take so much room. (sarcasm for the non mechanically inclined)...what is the part guy doing? The 2 stars comes from the fact that they did a warranty job and neglected to top up the coolant fluid that is clearly low and any back yard mechanic would have noticed. Since they replaced the oil pan gasket they had to refill the oil and should have noticed the coolant being low because you're under the hood and it's quite visible. A good dealership would pressure wash the outside of your car and would have topped up the windshield washer...you know...to thank their loyal customers...simple customer satisfaction....

Ghislain Groulx

Bon service

André Couture

(Translated) Attempted to have an appointment. They send me to the voicemail, full ... I go with online booking. Two days later I have no confirmation ... I end up talking to someone who candidly announces that this system is not functional. So my appointment is not saved ... Nothing available before two weeks (even for a simple oil change) ... (Original) Tentative d'avoir un rendez-vous. On m'envoi sur la boîte vocale, pleine... J'y vais avec la réservation en ligne. Deux jours plus tard je n'ai pas de confirmation... Je fini par parler à quelqu'un qui m'annonce candidement que ce système n'est pas fonctionnel. Donc mon rendez-vous n'est pas enregistré... Rien de disponible avant deux semaines (même pour un simple changement dhuile)...

XforceSkywalker

Friendly staff good service

Michel Bigras

Went there to see and try out a chev 1500 trailboss and get my truck apraised and work a trade in value, had to leave get my kids at daycare asked him to call me so we can work something out they never did, the guy was arogant too

sylvain mayer

awsome service

Kenneth Millen

Parts department so efficient!

Denis Sabourin

Since the day I purchased a vehicle from Dilawri I have the best service for anything from regular maintenance, swapping seasonal tires ordering new keys etc. I purchased my vehicle in 2011. And the costs is really about the same anywhere else.

Eric Laforge

I am plesantly surprised at the service.

Yves Savoie

Sales man that received us was nice and friendly Ended up buying a chevrolet but not from Dilawri

Marc Henri

After a terrible experience with another truck manufacturer I needed to buy a new truck. The sales person that helped me was Bob Lévesque and his team of support personnel - seriously they have a team to help you through your whole purchase (from getting you what you need, to fully explaining the car/truck when you get it). I cannot say enough good about how I was treated, the service is truly stellar at this dealership. A sincere thank you to the Dilawri team - but especially to Bob for his exceptional patience and support!

Jonathan Varin

(Translated) If I could not put a star. Pitiful service. I showed up without an appointment and I said without an appointment because I had not expected that I would have a flat tire that day. I took care to remove the tire from the car in order to install a plug, not a patch, a plug. Less than three minutes to go. I was not asking him to put the tire back on the vehicle. The representative made it clear to me that I did not have an appointment and that he could do it, but within two days. I do what, the car is on a stand so that I can put the tire back on. Your services are rotten. Do not do too much to help your customers !!! I want to say a big thank you Toyota Gatineau for helping me even without an appointment (Original) Si je pouvais ne pas mettre d'étoile. Service pitoyable. je me suis présenté sans rendez-vous et j'ai bien dit sans rendez-vous car j'avais pas prévu que j'aurais une crevaison cette journée là. J'ai pris le soins de retirer le pneu de la voiture afin de faire poser un plug, pas une patch, une plug. Moins de trois minutes à faire. Je demandais pas qu'il remette le pneu sur le véhicule Le représentant m'a clairement indiqué que je n'avais pas de rendez-vous et qu'il pourrait le faire, mais d'ici deux jours. Je fais comment, la voiture est sur support pour que je puisse remettre le pneu. Votre services est pourri. Faites en pas trop pour aider vos clients !!! je veux dire un gros merci Toyota Gatineau de m'avoir aidé même sans rendez-vous

Gilles Levesque

(Translated) Excellent service and advice from Mr. Alain Morin. (Original) Excellent service et conseils de M. Alain Morin.

Stephanie Lafreniere

Patrick was so professional and knowledgeable about the cars in the store. I was not sure what to get but he helped me identify my needs as a buyer. He went out of his way to make sure I was happy with the deal I was getting. His honesty and organisation behind it all made this so easy and stress-free. I definitely recommend him!

Cadbury B

The garage has the most horrible service in the world: DO NOT GO THERE if you want to fix something in your vehicle. ******This is reply to the comment from Pierre Luc who I spoke to in his office when I complained about the service and who is by the way an arrogant manager: YES, YES, YES, I'm talking about your location on Maloney Boulevard, you (Luc) even asked me (indirectly) to remove my initial review about your garage and stop making your case even worse by providing Lies, otherwise I will contact the Canadian GM headquarter for Unethical behavior and service towards GM's clients and towards GM itself, by providing lies about your customer and services, you are damaging the image of the company, I would highly recommend you to remove your comment and work on improving your disastrous service instead , I will also look for the quote your garage gave me and I will add it here to my review as a evidence for my record with your so called "Garage", it really does Not deserve this name and should be actually closed.*****

Miguel Lara

Pascal gave me a very good service and very good options without pressure.

Colette Trudel

(Translated) Very clean . Jovial. Good shuttle service. Very satisfied with the service (After 19 years) (Original) Tres propre . Jovial. Bon service de navette . Tres satisfait du service (Apres 19 ans )

Marcel Lavigne Barbier

Looking for a great car wow

Natalie Bercier

On my way to Montreal I was concerned about a sound coming from under the hood of my Buick, the service personel understood my concern and right away offered to do a quick scan to figure out the issue so I could be on my way in confidence that my car would make it. In no time we figured out the problem, my concern was resolved and on my way I went. Thank you for the fabulous service!

Yves Jean

(Translated) Excellent customer service in all departments (Original) Excellent service à la clientèle dans tout les départements

Paul Prud'homme

(Translated) Good customer service (Original) Bon service à la clientèle

Rayjo.

(Translated) impeccable service thanks to the staff. (Original) services impeccable merci au personnels.

Diderot TALOM

(Translated) Very professional (Original) Très professionnel

Francine St-Louis

(Translated) Very good service and friendly sellers. (Original) Très bon service et les vendeurs sympathiques.

Regis Doiron

(Translated) Good (Original) Bon

David Guy

(Translated) Very good garage (Original) Très bon garage

z Bertrand

Great experience overall, I’m in gatineau visiting family and had noticed a slow leak on my Silverado around 1:30pm on a Friday. They were able to take me in right away to fix my tire (this case it was to close to the side wall so they replaced it under the warranty I bought) which helped a lot since I’m leaving back to my hometown (8hrs away) on Monday.

Lucie Richard R

(Translated) Very nice welcome (Original) Très biens belle accueil

Marie-Soleil Boisclair

(Translated) I would like to thank the entire Dilawri team and especially Jonathan Thauvette who was able to meet my needs and that within a very respectable period when purchasing my vehicle. I have not regretted anything since my purchase and I highly recommend this place. (Original) Je tient à remercier toute l'équipe de Dilawri et spécialement Jonathan Thauvette qui a sû répondre à mes besoins et cela dans un délai très respectable lors de l'achat de mon véhicule. Je ne regrette rien depuis mon achat et je recommande fortement cet endroit.

Vince Labelle

(Translated) Place to avoid. Lousy and very arrogant after sales service. If you complain about problems with your vehicle i will tell you to go to another dealership. Even if they know your vehicle has a problem they will not even fix it .I do not recommend buying it. (Original) Endroit a éviter.service apres vente nul et très arrogant.si vous vous plaigner de problèmes pour votre vehicule i vont vous dire d'aller a un autre concessionnaire.meme si il le savent que votre véhicule a un problèmes il l'arrengeront même pas.je déconseille d acheter la.

Diane Bellerose

(Translated) Jonathan Thauvette gave us professional, courteous, and informed service. We were able to choose between two car models, of which he knew the characteristics relating to each. Thank you Jonathan, we love this quality of customer service. (Original) Jonathan Thauvette nous a donné un service professionnel, courtois, et informé. Nous avons pu faire le choix entre deux modèles de voiture, dont il connaissait les caractéristiques se rapportant à chacune. Merci Jonathan, nous aimons cette qualité de service aux clients.

Pierluc Gratton

I went to look for a new truck today. Sales rep. Christian became rude when he figured out i wasn't buying today. I literally got ditched in the parking lot for another customer. Still gonna get that new truck, maybe just somewhere i can get basic customer service at least.

Jane doe

Best service !!

David Laurin

(Translated) Very good dealer. Very good service from Nicko and Patrick! They literally did everything to find a pick up that met my criteria. Several follow-ups. Quick call back. I recommend it. Go see Nicko or Patrick. (Original) Très bon concessionnaire. Très bon service de Nicko et Patrick ! Ils ont littérallement tout fait pour trouver un pick up qui répondait à mes critères. Plusieurs suivis. Retour d'appel rapide. Je vous le recommande. Allez voir Nicko ou Patrick.

Jocelyne Lefebvre

(Translated) Impeccable as always (Original) Impeccable comme toujours

maxime ducharme

(Translated) Fast and perfect service. Thanks to my salesperson Jonathan and to all the team! I recommend 100%. I didn't even need to look elsewhere. (Original) Service rapide et parfait. Merci à mon vendeur Jonathan et à toutes l'équipe! Je recommande à 100%. Même pas eu besoin d'aller voir ailleurs.

Kathy Scott

Excellent service

Marc Lauzon

Great dealership, friendly staff

claude lemay

(Translated) I am very happy to have met my new representative (ALAIN) for my new truck, he worked hard to make me a satisfied customer all the way, also a big thank you to RICHARD BARRETTE at the service to reassure me of all my questions . very impressed . thank you to all your team. (Original) je suis tres heureux d'avoir rencontrer mon nouveau représentant ( ALAIN ) pour mon nouveau camion , il as travailler fort pour me rendre un client satisfait sur toute la ligne , également un gros merci a RICHARD BARRETTE au service pour me rassurer de toute mes questions . tres impressionné . merci a toute votre équipe .

Philippe L-Larcher

(Translated) Good service, the employees are respectful and transparent ... they do a good job ... quickly done well (Original) Bon service, les employé sont respectueux et transparents... ils font du bon travail... vite fait bien fait

Simon Périard

(Translated) Professional service (Original) Service professionnel

Diane Riopel

(Translated) Always excellent service. I am a customer at Delawri (formerly Demers) since 1982. (Original) Toujours un excellent service. Je suis cliente chez Delawri (anciennement Demers) depuis 1982.

vince l

(Translated) The worst after sale service I have seen. I have bought a Sierra and I have problems with it. . even by calling gm canada to explain my problem and they do nothing and tell me to change places to have it done. I had a very rough service very (runny) I do not recommend buying it because if you have too much problem with they will tell you to change places and do nothing and ... (Original) Le pire service apres vente que jai vue.jai acheter un sierra et jai des problenes avec il i larerenge meme pas.jai trouver plien de defaut de manufacture et il font rien pentoute .meme en appelant gm canada pour expliquée mon problème et il font rien et me disent de changer de place pour le faire faire.jai eu un service tres rude tres (baveux)je recomande pas d acheter la parce si vous avez trop de probleme avec il vont vous dire de changer de placeet feront rien et...

Denis Hotte

(Translated) No comment (Original) Pas de commentaire

Robert Asselin

(Translated) very good service (Original) très bon service

Bernard Frechette

(Translated) Good sales service Good after sales service The Rotten Aesthetics Department 2 failure out of 2 is your weakness (Original) Bon service aux vente Bon service apres vente Le departement d'esthétique pourris 2 ratée sur 2 c est la votre faiblesse

Mohamm ab.b

I want to share my experience with this place and some advice that might help some people in the future if they're going to buy a used car from this place. As usual when customers come to a car dealer they will be introduce to the sell manger who will introduced you to one of his staff to help you on your purchase. The manger was very welcoming and introduce me to a guy who offer his help. I saw the car and I tried to ask him a few questions he answered some and said he will contact me to answer the other questions. When he called me he gave me a false answers which lead me to loose about $2000. So my advice here is to ensure to ask more than one person about essential questions regarding your purchase. Ask to speak with the financial department about your questions regarding the price and the tax and any other concerns about money. The second part tries not to ask them to transport your car from their location to yours. In my case, they cause damage to the vehicle for sure they did pay for replacing the damage, but this causes a lot of time and effort. So you will loose time and money. In those circumstances for sure really people attitudes shows up, the sells mangers was very unprofessional and was so rude. You will go through a very hard time speaking with him through the phone, and the only way is to go to the store. Dealing with him was not a good experience at all. On the other hand, the car was in good condition since I did make sure everything was going well. Make sure when you deal with them to verify the exact time when you will be receiving your car. Overall, bad experience, and I will never go there again or advise anyone to go there unless this place is the only option. People in the parts section and the reception were so friendly, though. :) I saw the dealer reply, and I want to mention that I spoke with Roger Kochhar when I had this issue to ask him about his advice, the only thing he said to me that time was that he was not responsible for the case and I should speak with the used cars sells manger at that time. So nothing was done on his behalf. Thanks for the replay, though, which means the dealership is listening at least to customers' reviews. Regards

Philippe Brind'Amour

(Translated) Excellent service and products (Original) Excellent service et produits

Maxime Filion

(Translated) Very good service !! (Original) Très bon service !!

francois landry

(Translated) Excellent after sales service. I also got a great price for the purchase of my 2017 Nissan Pathfinder. I also got 2 free oil changes as compensation for a cosmetic defect even after the sale was made. My price was $ 3,000 below its value. I recommend going to buy your vehicle there. (Original) Excellent service après vente. J ai aussi eu un super prix pour l achat de mon Nissan Pathfinder 2017. Jai aussi obtenu 2 changements d'huile gratuit en guise de dédommagement pour un défaut esthétique même après que la vente ait été faite. Mon prix était $3,000 en bas de sa valeur. Je recommande daller acheter votre véhicule à cet endroit.

PL M

(Translated) Excellence! (Original) Excellence !

Mike F

(Translated) The job was well done but the arrogance of the person at the reception of the garage is unacceptable; to be told "Uh, you know you're at GM here, huh ?!" with a very thick and insulting look when you come with a vehicle of another brand (to change tires, nothing more "standard" we get along...) Do not worry I will not set foot "at GM", at least not in this garage ... (Original) Le travail a été bien fait mais l’arrogance de la personne à l’accueil du garage est inacceptable; se faire dire “Euh, vous savez que vous êtes chez GM ici, hein ?!” avec un air bien épais et insultant quand on vient avec un véhicule d’une autre marque (pour faire changer des pneus, rien de plus “standard” on s’entend...) Rassurez-vous je ne mettrai plus les pieds “chez GM”, en tous cas pas dans ce garage...

Marc-André Landry

(Translated) Good service, professional (Original) Bon service, professionnel

Michelle

I had my first experience with this dealership today. I'm happy to say it was a very positive one. Even though I had no appointment and they were booked up until next week, I was able to drop off my car and have it diagnosticated within 4 hours of drop-off. My issue was quite stressful, so this alone was a huge relief. They also had a well-organized shuttle service. On top of that, all the staff were so kind and polite. This really makes a big difference when handling car trouble and helped put me at ease. There was no pressure to take the more expensive option to fix my car and they were very patient with my questions. If you live in the Gatineau area, I would highly recommend this dealership.

Pierre-Luc Duval

(Translated) Best lifetime service for a truck. Nice, fast, excellent price and exceptional seller (Original) Meilleur service à vie pour un camion. Gentil, rapide, excellent prix et vendeur exceptionnel

Anik stucker

(Translated) Great service, my husband got his vehicle in 48 hours. He takes the time with the client. (Original) Super service, mon mari à eu son véhicule en 48h. Il prenne le temps avec le client.

Rene Champagne

(Translated) Its a very good dealer and a very good service (Original) Ses un tres bon consesdionnaire et un tres bon service

Kara Cashion

I live no where near Dilawri but take my car only here. The service department is incredible, a really well run!! Reliable, fair and honest. Highly recommend!

Yves Leduc

(Translated) Good after sales service (Original) Bon service après vente

Suzanne Emond

(Translated) Less good now, practically impossible to rent a car. You have to buy them, those that are for rent are the most expensive, ie electric cars, Malibu and Buick and other luxury cars, very disappointed. Especially since we called twice on the same day to make a year-end offer for a fully equipped 2019 Cruze at $ 0. Outlay to rent for $ 67.00. After we moved, we were told that it was impossible that the Chevrolet company had just changed its mind. In the morning it was okay but in the late afternoon it wasn't. Very Very disappointed. (Original) Moin bon maintenant, pratiquement impossible de louer une auto. Faut les acheter, ceux qui sont à louer sont les plus cher soit des autos électriques, Malibu et Buick et autre de luxe , très déçu. Surtout qu'il on appelé 2 fois la même journée pour faire une offre de fin d'année pour des 2019 tout équipé des Cruze à $ 0. déboursé à louer pour $67.00. Après nous avoir déplacé, nous faire dire que c'était impossible que la compagnie Chevrolet venait tout juste de changer d'idée. Le matin c'était correct mais en fin d'après-midi non. Très Très déçu.