Reviews of Automobiles Mauger Ford (Car Concessionaire)

Bruno Pitre

(Translated) Always well served for sale and service! (Original) Toujours bien servi à la vente comme au service !

Michele Caron

(Translated) We broke down with our F150 even if we informed that we come from Montreal and that we must leave 4 days later Can't do anything, too busy No opening .... Thank you to Garage Phillip on the side who we solve our problem by pushing away from another customer, given the emergency (Original) Nous sommes tombés en panne avec notre F150 même si on avisé qu on viens de Montréal et qu on doit repartir 4 jours plus tard Impossible de faire quoi que se soit , trop occupé Aucune ouverture.... Merci à garage Phillip côté qui on régler notre problème en repoussant d autre client, vu l urgence

Y Molly

Very friendly and professional. Thanks for helping us to deal with the emergency problem.

David Baumann

(Translated) Wonderful welcome, a team close to you who is looking to find the model that best suits you and with very professional service. (Original) Magnifique accueil, une équipe proche de vous qui cherche à trouvé le modèle qui vous convient le mieux et avec un service très professionnel.

Rémi Lemieux

(Translated) On vacation in Gaspésie, our vehicle had a small mechanical glitch. Frank and his team did everything to resolve the problem as quickly as possible. Exemplary customer service! (Original) En vacances en Gaspésie, notre véhicule a eu un petit pépin mécanique. Frank et son équipe ont tout fait pour régler le problème le plus rapidement possible. Un service à la clientèle exemplaire!

SAN SON VERT Paysagement

(Translated) Very good service for our RV with Ford 450 engine! he allowed us to sleep in his parking lot while waiting for the spare part and as it arrived faster than expected, he made the repairs to us before our appointment even though we were during the peak tourist season. Very friendly on the phone. (Original) Tres bon service pour notre VR avec moteur Ford 450! il nous a permis de dormir sur son parking en attendant la piece de rechange et comme elle est arrivée plus vite que prévue, il nous a fait la réparation avant notre rendez vous même si nous étions durant la grosse saison touristique. Tres aimable au téléphone.

Jim Grieve

Yesterday we were leaving the RV park nearby and the lights weren't working on my trailer, I was lost as to what to do, the truck is a brand new F150 and the trailer is new as well. Went in to Mauger Ford and the guys in the service department were amazing. They looked at it right away and determined that a fuse was blown. They replaced the fuse and I was out of there in no time. Thanks guys, you saved us. Jim from Prince Edward County Ontario

NATALIE S

(Translated) The staff were so friendly ~ They answered everything they asked and did everything without bother! ^ ㅡ ^ (Original) 직원분들이 엄청 친절했음~ 물어보는 것들 다 대답해주고 전혀 귀찮아하는 내색없이 다 해주심! ^ㅡ^

Hatem Hosni

(Translated) The worst service I have had in my life! I was there to repair my car, they kept it for 2 days for verification and they made me rent a courtesy car from national gaspé (no courtesy car available at the rigging)! in the end they ask me to pay the rental fees because they could not identify the problem and they can not claim anything on the guarantee !!!!! They did not foresee me in advance that there would be costs or other !!! Otherwise I would never have taken a rental car at super high costs .. the woman at the service chiolated more as if it is my fault and he asks me to claim a Ford Canada !!! (knowing that you should never shout in the face of a customer !!!!) Anything! .. be careful then and be careful in your choice of dealer! Mediocre service, no respect for the customer! (Original) Le plus pire service que j'ai eu de ma vie! J'y étais pour réparer mon auto, ils l'ont garder pour 2 jours pour vérification et ils m'ont faite loué une voiture de courtoisie de chez national gaspé( pas d'auto de courtoisie dispo au grage) ! au final ils me demande de payer les frais de location car ils ont pas pu identifier le problème et ils peuvent rien réclamer sur le garantie!!!!! Ils m'ont pas prévu a l'avance qu'il y aurait des frais ou autre!!! Sinon j'aurais jamais pris une voiture de location a des frais super élevé.. la femme au service chiolait en plus comme si c'est de ma faute et il me demande de réclamer a ford Canada!!!(toute en sachant qu'on devrait jamais crier sur la face d'un client!!!!) N'importe quoi!..faites attention alors et soyer prudent dans vos choix de concessionnaire! Service Médiocre, pas de respect pour le client!

Roger germain

(Translated) Courteous and professional. (Original) Courtois et professionnel.

simard jean guy

(Translated) Very good service (Original) Très bon service

Steeve Aspirault

Ok

Sharon Howell

This past summer I experienced some mechanical issues with my 2004 Freestar. The vehicle has performed very well since I purchased it in 2009 with only regular maintenance required. However, the vehicle is approaching 200,000 kms and I felt that maybe a place to start was to replace the spark plugs that had been installed at around 100,000 kms. The gentleman, Laureat, in the parts and service departments agreed with me and he also suggested changing the fuel filter. I was unaware that it needed changing on a fairly regular basis (50,000 kms). He assured me it was an inexpensive item and easily done. We set up the appointment and the work was completed in timely fashion. Unfortunately, the issues I was experiencing didn't completely end with that service and required more work, this time with replacing plug wires and a coil. This work was also done in a timely manner and so far I am very pleased with the outcome. Marie-Josee, in the service department is very knowledgeable, very pleasant and very helpful. My experience with this Ford establishment has always been pleasant and willing to help. I am one of a number of Anglophones who own Ford vehicles. My ability to converse in French is adequate; however, when it comes to mechanical issues I prefer to converse in my primary language, English. There are a number of employees at Mauger Ford in Gaspe who speak English and they speak it very well. Definitely, it has been a positive experience dealing with Mauger Ford, Gaspe.

Valérie Blanchard

(Translated) My car broke down as I was finishing my vacation. I left my car on Sunday and left the key in the box provided since it was closed. Monday morning I called and although I had no appointment, they assured me that they would take the time to verify the problem. Miraculously, the garage had the part in stock and my car was repaired the same day !!! Thank you a thousand times !!! (Original) Ma voiture est tombée en panne alors que je terminais mes vacances. J'ai laissé ma voiture le dimanche et laissé la clé dans la boîte prévue puisque c'était fermé. Lundi matin j'ai appelé et malgré que je n'avais aucun rdv, ils m'ont assuré qu'ils prendrauent le temps de vérifier le problème. Par miracle le garage avait la pièce en stock et ma voiture a été réparée le jour même !!! Merci milles fois!!!

marie-pier robitaille-martel

(Translated) The whole team were super helpful with our boredom with our RV during our vacation! Thank you again for your time, it was greatly appreciated! (Original) Toute l’équipe a été super aidante pour notre ennui avec notre VR pendant nos vacances! Encore merci pour votre temps, ce fut grandement apprécié !