Reviews of Enterprise Rent-A-Car (Car Concessionaire)

Amaury Uribe

Excellent attention, very kind and friendly manager trainee

Hugh Clouse

Expensive but clean cars

Fedor Tokarev

Awesome service. Very attentive and professional staff.

Tom and Tracey Bridges

Good clean cars, fantastic customer service.

Gray Mac

Fast service, the rental agent was friendly and helpful.

Léonardo Fuica

Very good Enterprise rent a car, always treated with respect and their service with the clients are impeccable. I never had a problem with them. I recommend this place very much if you need to rent a car. keep up the good work.

DARM VG

I appreciate the efforts Kevin has made in helping us with our rental when my daughters car was totalled in an accident. Kevin was professional, understanding, helpful and efficient. He ensured we had a car in a timely manner and moved our coverage between insurance coverage to personal rental when the timelines had to be extended. I highly recommend this location for their personalized support.

Rohan Bhalla

I had rented a mini SUV for a weekend road trip, everything went as planned. Staff, Service, Rates everything was excellent and very quick. I can't remember the name with whom I dealt with, but a job well done!

Trevor Lydiatt

Great place to rent weekly or monthly vehicles, selection is good they do a look over with you before giving you the keys. Always remember to fill up the tank before turning vehicle in. Professional staff knows what there doing.

Susan Polnicky

had one issue but it was resolved quickly...I've been here several times...mostly great service.

RICK

Rented here many times and reciece top notch service every time. If you need to rent a vehicle in St. Thomas go to Enterprise.

Jaime Malagón

Needed a car in a small town and this firm offered an excellent option. Not opened on the weekends required somewhat a change of plans but within bounds of convenience. I'd advise to book ahead on-line as their limited supply of cars would make it difficult to acquire one. Overall the service was good and friendly and most importantly prompt.

Tasha Barwise

We have rented 3 seperate occasions now and all 3 times we have had exceptional customer service and fantastic vehicles to drive. We have had a free upgrade just because the specific car we had REQUESTED wasn't available but that was just a request not a guarantee but they still free upgraded! We have done weekends and weekday rentals and every time they all work out great! Also, it is AMAZING that you can leave a debit deposit for someone like myself that doesn't have a credit card!

Shawn Shenfield

Always excellent service.

Hedel Melo

Good price excellent service

Sarita Vandernaalt

Great customer service and follow-up. Unfortunately I've needed to have a rental car twice in the last few months and both times, I've been very impressed.

JOHN BATT

Excellent service

Cassandra Labermeyer

Not a fun experience. After a small accident in the middle of winter left me without a car, ICBC set me up with this enterprise. The first attempt at getting my rental car was not smooth but I managed - the rep from head Surrey location had some of my details wrong and told them a different time of my arrival (only by an hour) so when I got there they didn't have a car for me. Totally fine. The roads were crazy bad, some of their cars weren't back in yet, etc, I understood. They drove me to school, then to work, then back to enterprise to get a car that evening before my next class. All good. I returned that car a couple days later as I was going out of town for work for 4 days and didn't want to waste my coverage on something I wasn't using. They understood and told me just to give them a call when I was back to set up a new contract and get another car. Awesome! So I call Monday morning to see what I can get now that I'm back, and they wouldn't have anything until the later afternoon, then which I would be working so we decided on a time the next morning for me to come in. We both knew I was coming at 9am on Tuesday morning - sidenote they open at 8am. I get there and they don't have any cars. Why not call me and let me know that before I find myself all the way down there... So now yet again they must drive me around - which I am thankful for - but is it really necessary? I have a very busy schedule and what is a service to help provide for people kind of just turned into quite the hindrance.

Cara

I have rented from several different Enterprise locations in the Metro Vancouver area, and this location is hands down the best service. I rent a car about two times a year for road trips and it was always a cause of anxiety because there always seemed to be some kind of issue. The first time I rented from this location I was in and out in five minutes. I even said, “That’s it!? Why was this so easy!??” The staff is fast and friendly and don’t want to waste your time. As someone who can get stressed out easily I am so happy I have started using this location, I’ll never go to another again!

chris loewen

Efficient friendly service. They picked me up at Carstar. I rented a Nissan with only 3k kilometres on it. They drove me back to Carstar when my car was ready. Super fast, super friendly, super efficient. Rent here!

Isabelle Denis

Excellent service

Pine Environmental

really nice guys.

Gabby Quach-Conti

Excellent customer service and rates!

christy thomas

Okay, in my opinion, these guys are really good. I was really scared to rent a car from them after reading all the bad reviews. But honestly, they are professional and fantastic. I rented a car from them, at the time of renting I didn't notice a rock chip on the glass. And I took the car. But within 20 minutes my friend saw that, and I went back to report that. I mean if they were dishonest they could just simply blame me and say oh we don't know it's you that did it. But instead, they checked it and gave me another car. The second time I rented the car and dropped it in Vancouver. This time the car had only one key and at the time of renting they informed me to tell that to the drop off location. At the time of the drop, I thought maybe that branch staff we double-check it. But they were like no problem we know it! In my experience, I could see professionalism and honesty in both of these branches. The only reason I give 4.5 is because of the website. On the website, it will show some other car and at the time when we reach the branch, they won't be having that. So it's a small bummer for me. The rest is really good.

Jacqueline

THE WORST COMPANY EVER, DONT EVER RENT A CAR FROM THEM, HORRIBLE communication they don’t care about their costumers what so ever, they will not help or listen to any of your concerns.

Jody B

Great service and got me out of a real bind last minute

Jonathan David's Painting

Job well done. Thank you for the great and prompt service. 3rd time using you, we were very happy overall.

Erwin

Great staff, my go-to for car rentals in Med Hat

Daphnee Parenteau

(Translated) Never answer the phone even say hello and put on hold and even worse it hangs up after 10 min (Original) Ne répond jamais au téléphone même pas dire bonjour et mettre en attente et même pire ça te raccroche après 10 min

Les Landry

Great service.

N U

Got a great rate. Very helpful staff. Easy to find

Jr B

They were friendly, that ok, they gave me a car with all season tires. Both my insurance and I asked for a vehicle with snow tires cause I commute alot they (enterprise) promised to have one ready for me which they never fulfill. For three weeks driving and skidding allover. I thank God that I was able to return there vehicle without any issues. Very disappointed in enterprise.

Doretha Browne

Awesome! I get the greatest customer Service here!

Lis Marie

Bad location! They kept us waiting even though we were here 15 minutes early and kept giving us attitude every time! They are ALWAYS short staffed and very unorganized even when we had a booking! They also had a bad selection of cars and didn’t have one in the class of vehicle we had booked even though we booked weeks ahead, not cool. Definitely will NOT be coming back here again!

Emmanuel Igbokwe

Car went into the shop after a minor accident during an icy week in Edmonton. Insurance company set me up with enterprise rent a car, staff were friendly but most of the cars were out on loan leaving me with a vw beetle as the only option. I wanted a sedan so I was reluctant to take the beetle. Upon returning the car I told Albert my rental agent my experience and he offered me a discount on my next rental car with enterprise. The fact that Albert acknowledged my issue and offered to make things right to improve my customer service experience shows that this location cares about their customers' needs and satisfaction.

Matt Brodie

Consistently good service and decent prices.

Taras Irodenko

Excellent customer service. Very affordable rates. And a ride home after the car's drop off is an amazing thing Highly satisfied

Robert Lumb

Professional and courteous staff. Great service and pricing.

Laura Davies

Dan at Enterprise was amazing to deal with. After being in a motor vehicle accident, he went out of his way to find me a vehicle. Highly recommend this dealership for their service and thank you again! Laura

Joel Harty

Excellent service! The Branch Manager Peledona was extremely helpful, we will definitely be coming back here when we need to rent again.

Obla

I always rent from here with my family. Amazing team who always helps and goes above and beyond. I’ll recommend them to any/everyone.

Christopher Walker

Absolutley terrible Enterprise location. I am a long time Enterprise/National customer that rents frequently for work (traveling sales) and I have been let down here on many, many occasions. My company is based in Quebec and insists on using Enterprise as they have great service in the East. But this is not the case in Kamloops. As I type this, I was just hung up on by an employee (Sebastian) who just kept repeating "see you tomorrow morning" over and over when I was asking if my vehicle would be ready. It was explained to me by the another employee there (young guy) That "here in Kamloops people don't respect Enterprise so why should we respect them?". This was his response to my question about why they never have the reserved vehicle in stock. I have decided to move my business to Budget on Notre Dame as my wife's company uses their services and has nothing but great things to say. Avoid this place, and if you would like to hear recordings of the phone interactions or see videos of in person interactions please feel free to reach out anytime. mr.chriswalker@gmail.com

sjhall06

“We’ll pick you up!” Within a very limited radius that does not include the city limits. And we won’t tell you that until you get here. We also don’t have a clear grasp on the amount of time it takes to shuttle a customer from our Woodlawn location to the Eramosa Rd area (less than 15 minutes if you know how to drive a car.) Awful service.

Joey Chittick

A good place to rent a car, prices are reasonable and moderately competitive. No complaints.

Steve F

They are very helpful with picking you up and dropping you off when renting vehicles, demand is very high but the great team will always get you going

Robson da Silva

Best car rental to get from the kitchener Waterloo region.

Afton E.

Terrible customer service, no patience, constant overtalking

Stephane Forget

(Translated) One of my excellent car rental experiences. The branch manager is very friendly and his employees too! (Original) Une de mes excellentes expérience de location de voiture. Le directeur de succursale est très sympatic et ses employés aussi!

Marcos Andres

Reserved a Jeep 2 weeks in advance because I needed a 4x4 with good clearance for a fishing trip, got there and they didn’t have any jeeps only options they gave me was a ford edge or a pickup truck. Ford edge too low and pick up too big and expensive on gas so now I will take my car on the trip. What a complete waste of my time and inconvenience as I am running late for my trip now and may not make it without a 4x4. Rented from enterprise many times before and this is the first horrible experience I have had. They could have at least offered some compensation like a lower rate for the truck. Never will rent from enterprise again.

Alex Poly

5/5

Suzanne Fanning

I am not sure that a review can capture the outstanding service provided by the guys at Enterprise. We were on our way from Michigan to Toronto for a flight to the UK when our car broke down. We were so stressed that we would not make our flight. We called Enterprise and there were several guys actually waiting outside for us when we arrived. I was ushered inside where the representative processed me in record time. With five of us and luggage we needed a bigger car and a large minivan was waiting for us. In the meantime, two guys helped my husband transfer all of our luggage into the rental van. They even offered my children water bottles and snacks. Given that we were in such a rush, I couldn't believe how fast they worked to get us on our way. We would never have made our flight without them. Best customer service we have ever had in our lives. If I could give 10 stars, I would. Thank you so much! The Fanning Family (Ann Arbor, Michigan)

andrewpgb

I've always had a good experience with this location.

Ryan Cooper

Excellent service and very personable

Colin Valentim

I have been a customer of Enterprise Rent-a car in the past, and I can fully assure you that will never be the case again. On the first day of April 2020 (20/4/1) I rented a vehicle from your Kamloops British Columbia location on Victoria St. The vehicle I reserved was not available at the time I arrived for pick-up and I was informed I would be given a Subaru Forester at an uncharge to me. If I have reserved a certain type of vehicle, at an advertised price I should reasonable expect that vehicle to made available. If your company is not to prepared to have the reserved vehicle on location at the time of pickup, any discrepancies in charges from the reservation made that are present, then those should be born by the company for not being in position to adequately furnish the rental agreement as reserved. At the time of rental during the original walk around inspection your location agent verbally commented on the fact that the windshield was cracked from the bottom centre. The crack began at the bottom centre of the windscreen and extended up and to the left into the glass by approximately 27 cm (10"). Your customer representative made the comment verbally 'the windshield is on us', then proceeded to complete the walk around and have me sign out the vehicle. Upon returning the vehicle on the ninth day of April 2020 (20/4/9) the cracked windshield was brought up by the check-in agent. When I told him the agent verbally acknowledged the damaged glass at time of check-out, he informed me he would need to speak with the agent prior to completing the check-in. Once the agent was back in from doing a walk around with a young woman renting a vehicle, he checked with the rental agreement and noted that the damaged windscreen was not noted. He proceeded to tell me that he is a professional and would not have missed such damage or recording it on the rental agreement. The fact of the matter is that the damage was not missed at all, he verbally made note of it then failed to record it on the check-out. Furthermore he stated it is not recorded in the main system as a damage known to the vehicle, which states that either it was missed on previous check-ins, or more likely that this is a company sanctioned consumer fraud to charge multiple customers for previously damaged vehicles. I followed up on the ninth of April with customer service in Las Cruces, NM over the phone to lodge a formal complaint against the Victoria St. Kamloops location and it’s staff & management assured that my concerns had been elevated and I would be contacted very shortly for follow-up. To this date I have had no follow-up from your company in any form whatsoever. I have been furnished with a letter from the claims department in Toronto and have tried to call the number that is included on your company stationery only to be informed that the number dialled is not in service. I will be contacting the address in Toronto from your letterhead, the location of concern and Corporate Holdings in Scarborough and St. Louis. I will take a further claim to my representative and will possibly consider paying for damage I had no hand in doing to your vehicle, once I have confirmation that your company no longer considers lying, consumer fraud and complete disregard of customer support and contact among it’s core business practises. Staff and management of the various branches (Claims, Customer Service, Kamloops Victoria Street) have been fully reprimanded and instructed to cease lying on behalf of Enterprise Rent-a car, willful omissions from company documents, and not following through on promise of follow-up. In the future I will never be a customer of Enterprise Rent-a car and will do my best to ensure all customers video record their rental transactions to protect themselves from the predatory nature with which your company & staff conduct themselves when dealing with paying customers. A very dissatisfied customer, Colin Valentim

Nettie Colvin

Awesome company. Service is Amazing. I love renting a vehicle from Enterprise. ????

Al Kidd

Hi pressure to take the extra insurance and didnt even get a car that was washed or with a full tank. Watch your rental times. Was connected to Enterprise through Guelph VW. Had the rental car for 26 hours. Charged for two days even after I returned the car to Enterprise with way more fuel than I started with and direct to their store instead of at the dealership so they didnt have to shuttle it. No concession at all from Enterprise. I wont be back.

Sheila Borg

Great service! Very friendly!

James Barwell

I just reserved a rental from a gentleman named Albert. His customer service to this point is outstanding.l am looking forward to meeting this gentleman.

Helon

I wish I could give them 0 stars. I had to rent a car from them while mine was getting fixed because someone else hit me. They will give you a car and not honesty record damage, only if YOU notice it. If not, that's how they get you. I don't know much about cars unfortunaly, so I trusted them to help and guild me, instead they saw the opportunity to take advantage of me. They are charging me in the thousands for a bump I didn't do. I only drove it to drop family members off to work. They then told me that it was my responsibility to have made sure that there was no damage before signing the papers. They got a whole new bumper and paint job on my expense....nice enterprise....good job at not being honest and taking advantage of people. Never again will I deal with them. And they will probably write a note at the bottom of your review asking if they can do anything to help....yet another lie ...

Mike H

Needed a rental after an accident. I was provided an undersized car with wiper blades that reduced visibility and does not feel safe for highway commuting. When I came to the office to exchange the rental at 1:45pm on a Wednesday there was no one in the building and all lights were off. Hours of operation are 8:00-5:00 but the office hours are clearly not accurate as no one is actually working here on a Wednesday afternoon. Very upset with both the quality of the vehicles and the quality of the customer service.

Alec Crete

Called to inquire about a rental car for my grandmother, was told they wont be open cause of the possibility of bc being on lock down. I tried to see if I was able make something work after the fact and was so rudely hung up on, extremely livid. I will not or ever refer this company to anyone nor spend money with enterprise. Never ever hang up on a customer.

Pamela Blain

Customer service was excellent. We were helped without a problem.

Priyantha Kumara

Prompt service and friendly staff.

Willis Thomas

Always have great service and great cars

Drew Caplan

Very friendly and helpful with a good selection of vehicles.

Garth Erick

Always have had great service.

Scott Hunt

I had booked a car for 9 days weeks in advance for 10:00 Am. I had to pick someone up from the airport so the time was pretty important. The car was 30 minutes late and when I kept asking where it was I was told " its off being cleaned". Eventually I was told my car was ready and they took me to a car that I was sitting next to for the past 30 minutes (not away being cleaned at all). I was then gave the lady my credit card and she said so that'll be 800 dollars (over double the price we agreed upon when I booked). I asked why it was so high and she explained it was 200 dollars in case of damages which ill get back ,300 dollars for the rental and the rest is tax and fees. I asked 'what fees'? ..... " just standard fees and I've already swiped your card". In a rush I had to get to the airport as I was late. so I called later that day asking what theses fees were. I was told it was for a mandatory damage waiver, when I confronted the man on the phone saying the website states that it is optional and he should have told me about it in store. He stated that it is mandatory for British persons to have this cover in Canada. I eventually went into a different branch and spoke to someone helpful in Banff, and with a couple clicks on his computer the fees had disappeared. Overall the car was fine and the eventual cost was okay but the service from this particular branch was very difficult.

Robert Benn

Rip off company, read CBC (Jan 2022) articles about shoddy business practices

Catherine Deng

My insurance company send me to enterprise for my rental after a recent accident. Gureet helped me looking for the vehicle I want to drive and dropped it off for me on a rainy day. The car drove great and I want to thank Gureet for his top notch service and wonderful experience at enterprise. Enterprise will always be my top pick if I need rentals in the future :)

Naseem Kargil

Amazing customer service !

Keith Fines

Just the Worst! First, I am told they will drop off the Truck at the auto body shop at 9:00 AM. I am there at 9 AM and wait, then, i am told they will be sending someone to pick me up but they can't even leave for 15 min or so. it is a 20 min drive to St. Albert. I finally get there, fill out the paper work and they don't even have a vehicle for me and three other upset customers! they put us in a van and drive us back to Edmonton to a parking lot and try to put me in a little 4 seat car! There are 5 in my family! i explained this many times.... Finally after an hour and a half, i just said give me what ever you have. Poor Service, Poor planing, Do not rent here!

Scott Rutherford

Super fast and efficient. I would definitely go back.

Larry Fiddick

A wonderful place to work.

Ern Marino

Worst customer service, dishonest and scammers. Please go somewhere else if you need to rent a car. And if you do rent a car from them take a video of the car before signing the papers.

Grant Lucas

We have our company account with them and I use their service whenever my vehicle is in for repairs and maintenance. They go out of their way to accommodate me and treat me with respect which is a lost art in my opinion.

Dennis Kuzmenko

I forgot my credit card and Enterprise manager gave me a driver to pick up the credit card from my home. I really appreciated that level of service.

Rikk Johnston

Great team

Guy LaRochelle

Thank you very much to Carmen! After having a vehicle meets deer accident you were the "light at the end of tunnel", in arranging another car for us and it being ready when we arrived. You made the day less stressful.

arash darvish

Amazing experience renting a car for a week. Polite and kind staff.

Marc n Shera L.

The service was amazing.

Rizwaan khan

Useless people and location. Booked a full size suv for my trip to Alberta. Show up on the day to pickup the vehicle and get told they don't have one I booked! No phone call or email notification in advance. Not able to do anything for me except offer an apology on they day I'm supposed to drive to Alberta.

Mohammad Reza Hoseini

So far so good. Best deals on Weekends.

Brad Rendell

Too much sales pressure for overpriced insurance spoiled a otherwise good experience

Gladson Shaji

I had a great experience with the organization and the staff working was also really awesome.

Natasha Green

I got a rental from Enterprise on Monday, a tiny car nothing comparable to what I need. The guy said I could take the Fiesta overnight and they'd have another car available to me the next day. It's now been 6 days and I'm still stuck in this car. I called yesterday to express my disappointment and advise that I NEED something bigger, he said he'd call me back and never did. I'm so beyond frustrated with Enterprise. I've always gone with Budget and never had any troubles. This time it was done through icbc so I take what they offer and it's been such a headache. I would never go with Enterprise again.

CertaPro Medicine Hat

We rented a unit for the Crew and it worked out well. Obi was great to deal with and we would highly recommend

Shiloh

This place & its staff is pretty amazing!! They're knowledgeable about their business & they get you in there to fill out the paper work and they send you off in a rental...in barely any time at all!! I'd most definitely recommend this place to anyone looking to use a rental vehicle.

J K

I have rented many vehicles over the years with various Enterprise Offices throughout Alberta! Obe and Donna at the Medicine Hat location are understanding, polite, friendly, professional, helpful, patient and have outstanding demeanors. In addition, they both are performing duties of 4 people, as 2 staff members are on personal leave. Obe & Donna are to be applauded & respected for their tremendous customer service whilst working diligently to ensure Consumers are accommodated & they’re working long hours, above and beyond their schedules. Their pleasant dispositions & dedication to providing exceptional public relations is commendable! They’re well deserving of wage rate increases + a vacation, especially working essentially through the Global Pandemic these past few months of the 3rd & 4th wave! I am truly appreciative, Obe & Donna! Thanks ever so kindly, you both are AMAZING! Customers must understand many businesses are short-handed/under-staffed & often over-worked, therefore be kind to fellow Human Beings! Enterprise is extremely lucky to have you both on their Team! You’re absolute Treasures that any Company would be honored to have in their employ. AWESOME JOB, OBE & DONNA ⭐️ Stay Well, Jasna K …

Jesse McLean

Very friendly and professional. Wonderful selection of vehicles. Willing to negotiate pricing. I’ve been a loyal customer for years and will continue being one.

Elaine Brear

Fast and convenient! Dan was great! We only had the car one night! All was good!

El _Mo

Unprofessional and dishonest, they do not do proper inspections of their cars as they claim they do. Make sure you take your own pictures of before and after you drop off the car.

Amanda Sanchis

I had an excellent experience at Enterprise Rent-A-Car, Medicine Hat. Team was very friendly especially Ohbi (Manager/ not sure the spelling of his name) and Donna? (the lady who drove me). Very polite staff. I was VERY impressed with the quality of car they provided me - they matched the level of my personal car and their car ran very efficiently! They are a great choice for car rental! - Amanda S.

Jennyfer Schneider

(Translated) Courtesy and impeccable services, I highly recommend them (Original) Services courtoies et impeccable, je les recommande fortement

Kateřina Novotná

Very satisfied with the service. Staff was very friendly and helpful. The car was in an excellent shape. Would definitely recommend and borrow a car from them again!

Mike Lelievre

Excellent service. Truck ready within 15 minutes if arrival.

Rajeh Gharzeddine

I always had good experience, and good customer service.

Tala Vatankhah

Exceptional service at the Medicine Hat location ☺ very pleased.

Lisa Joe

Vehicle broke down on way to work in freezing cold and walked to closest enterprise just for them to give me the run around and I ended up leaving and walking to again to find another ride. Guys beside desk are brain dead and don't care.

Thomas White

Very professional and extremely helpful

Vignesh MohanaKrishnan

It was good and nice experience. One in Victoria St has lesser fleet types . One in airport has better fleet choices

Daddeo's Fine Smoking Accessories Inc.

Very friendly staff and calls to thank me for my business...amazing rental experience I'll be back for sure and would recommend this location!

Luc Paradis

(Translated) great service (Original) super service

Weebee Painting

Perfect return and excellent fast shuttle service

Sheree Sotheran

Very nice experience. The young man at the counter is a 10.

Gordon Haid

After having a very bad experience with Discount Car & Truck Rentals cancelling my reservation less than a week before my family ski holiday, Enterprise came to the rescue with the perfect vehicle at short notice. Everyone was helpful, professional and punctual. Perfect experience!

David Yule

Excellent customer staff

kelly ashton

Crooked

Martein De Beer

Insurance payments were not made clear. When I forgot some belongings in the vehicle and called they did nothing to help me.

yanky neuman

Great prices and service.

Niagara Real Estate

Wonderful service and staff here. We picked up our rental in St. Catharines for a trip to Chicago. There was such a terrible noise coming from the inside of this car, we couldn’t stand it. So we called the Sarnia Enterprise to ask about a switch. They told us to come on in, switched up the vehicle to a similar model and we were out in about 10 minutes. No questions asked! We will definitely use and recommend Enterprise in the future! Great location in Sarnia!

Josh

My first poor experience with Enterprise Rent-A-Car. Online we requested a pick up truck and when we were on our way to pick up we called to let them know we'd be a few minutes late to which we were told to our surprise that the vehicle we had requested was not actually available and instead they offered us a car. We were moving a bed and could not do that in a car. Thankfully, they were able to give us a different vehicle that was able to move a bed the following day but we were very disappointed to find out that they did not call us sooner and offered us a small vehicle instead. Having a background in sales I was surprised that they did not call us or asked us what the vehicle was for. In the future I will most likely book through an Edmonton location that I have gone through a number of times and have never had issues with.

neda asli

I had the worst experience with them, absolutely horrible, I 100% would say stay away from here! I booked car with them in the morning, 3 hours later i go to pick it up, the clerk tells me "oh ya I was gonna call you, we don't have a car". So I took a $40 cab there only to find out there is no car!!! no apology, no let me find you a car, nothing!!!! I told him I want to speak to the manager, he took my number to get him to call me! Im still waiting for the call, worst most unprofessional service ever! I WILL NEVER use them again and am so disappointed that didn't even a call or anything, what a waste of time! Im getting married next week and needed the car for all my running around, thanks for adding way more stress to my life Enterprise!

Mackenzie Wylde

New location, new cars, new policy post-toronto van attack when you use cash deposit

Sean L.

Superb and friendly service. Perfect if you need a rental car.

Alexander konig

The #1 place to rent a car, amazing staff, great customer service, the manager 'Thomas' is the best!

Claire Lindsay

Rented a car from this location (agreement #210419 and ref# 7P60W5) but when I returned it to the Airport location, they overcharged me for refueling. It's been three weeks and despite two voice mails with head office and two calls to the New West location, I still have yet to see my promised refund. This is not only extremely bad customer service but the process of following up, submitting a complaint to the Better Business Bureau, and even writing this needed review is cutting into my vacation time!!!

CTG20

Only domestic vehicles. If you have a premium important they don't have German or Japanese equivalents in the same class

Colleen Ha

Always an excellent experience with both Pele and Hussein. Nothing short of amazing customer service.

Pellerin Georges

(Translated) Very good service (Original) Très bon service

Jasjeet Kaur

Excellent service

Warren Blackfoot

Great place with top customer service. The two guys there are the best. Thx for the help and making it easy.

Roby

Amazing experience at the front desk smooth, upgrade options, clean & super friendly staff. Thanks Ravi & Farooq

Elise fd Cove

The customer service we got was great. I would give them 5 stars for that. We were in a pinch after we broke down on vacation. The person that helped was friendly, polite, and got us back on the road quickly. So why the 2 star rating? Took a month to bill my cc and upon reviewing the charges, billed for an extra day. Not cool.

Derek Murray

Great service and the staff are really nice and friendly

Blaine Zacharias

Great experience and friendly service. Would have been a 5 star but the water drops on the side mirrors made it difficult to see out of them.

Kristine Cruz

Super easy and quick. Friendly service from Melissa.

Don Ballantyne

The Enterprise staff have been very accommodating. Their friendly, calm attitude goes a long way when things don't seem to be going well. Every time I have called, the answer has always been, "No problem." I would recommend them plain and simple.

J&J Wamboldt

Great service this morning after another local car rental dealer didn't have a vehicle to fill my reservation. They even came and picked me up at my house!

Kesh Cuerrier

I would put 0 stars. I called all rental companies and this was the only one who took debit, but mind you they had a'lot of proof required before rental, which I had and was happy to supply, so the lady on the phone confirmed and made my booking. I call the office to confirm and I get passed to 2 different employee's before speaking to their assistant manager "Rav". First off he had absolutely no clue what the requirements for a debit rental pertained to, and seemed confused. I explained to him how his own company worked and the requirements to rent with debit as per the customer service dept and the lady who booked my car. So he puts me on hold, and gets this list of "new" requirements that completely mismatch from what I was told and what I was literally reading from their website, and when I asked him where he was pulling this information from he wanted to put me back on hold, so I hung up and called corporate. This place is a disgrace. I will be missing a flight in Kelowna due to this company. And in the end I still have all documents required, but how convenient that there debit machine now just broke.

clayton Getz

The people were nice and helpful

Tara Talbot

Quick friendly service.

Juan jo Martínez

Very good customer service. I forgot the name of the 2 guys that attended me on the 15th of Dec. @11am and on the 17th of dec. @noon. Their explanation was very clear. I would go with them without hesitation. The place is somewhat hard to find as their logo is small and hard to see. Cheers.

J

I needed a rental cause I totalled my car. I got the rental fairly quickly, I ended up taking a jeep wrangler and I now understand why folks love jeeps. Great place, great folks, would recommend

Virtual Vanner

This is my 4th time renting from Enterprise in the past year, from 3 different locations. There are never any surprises and the highest level of customer service. The St Thomas location was top notch, the service very good. I had to return the vehicle on a Sunday, when they were closed and that was not an issue. They followed up with me the next day back home in Toronto.

Andrey

Offered lift, friendly personnel, good cars, such in stock...

Kami pizza

Booked once for business trip got the best services from executives Daniyal and Charandeep they were friendly, upgraded my regular car to luxury one. Smooth and quick transaction. And now we have a corporate account just because of these two superb guys. Thanks guys Akay

Goodbad Angel90

Worst! Worst! Worst! I've experienced the worst car I've ever driven in my entire life. Very stinky and very dirty. I drove the Mitsubishi color red. Oh man.! I've seen a Mcdonald food inside. It's like it's been there for a month. I just found it when I returned it. Such a very terrible and disgusting. They should clean their cars and try to put any air fresheners. The smell still in my nose.

Jenna Bella Expectation Vs Reality

Customer service was ok, as a person who has never had to rent a vehicle they acted like I should just know how to rent a vehicle...

Artchie Angelo S. Reyes

Did not have the car That we wanted but the employee drove me to another enterprise to laval to get it... When we got to laval the car we reserved was not properly cleaned.... So disappointing UPDATE. Upon returning the car the manager of the branch had no respect. He was very impolite to me when closing my contract because my complaint was taken to the D.M. of enterprise. Its COVID-19 pandemic. Its normal people will freak out.

Angels World

Amazing pricing

Shelby Bray

This was the best experience I have ever had renting a car, if I could give ten stars I would. I was served by the assistant manager Graham, who was very efficient and friendly. He answered all of my questions and told me about my insurance options. The car was sparkling clean and fit my needs. I will recommend this place to all of my friends and family.

Rebecca Kerrigan

Awesome costumer service, great vehicle that was giving to us! Great price to rent for a weekend! We didn't want to give the car back because it was so amazing and so cheap on gas! Loved the heated seats! Will be back

Brandon Balan

Super friendly, professional and accomadating. Highly recommend this location for your rental car needs!

Alex M.

Special thanks to Kyrylo for being very helpful and for outstanding customer service!

Maher Rahall

The employees are extremely inexperienced. An employee told me to keep the vehicle for additional days at no charge. I later find out that the employee got fired for distributing misinformation to customers and we all got overcharged. I literally spent 3 months battling a dispute with this branch and corporate just for someone to laugh in my face and tell me "its not happenin". I also filed a total of 6 disputes and when I'd call back to inquire about it, it wasn't even registered in the system. Dont waste your money or energy on this place.

Karen

Love love love my rental. Julia and Louis have terrific customer service skills.

Jason Galbraith

Reserved a car two days in advance, and was not notified until the night before that there were no cars available. Not a reliable rental service. I felt like I was in a Seinfeld episode talking to the agent about this.

PATRICK WHITE

Last time rented a vehicle would not start the day after I got it the women at desk said to keep extra day for the problem said to bring back on half tank I did they took 43.00 for gas off visa beware people

Amanda Pepper

My 16 year old son forgot his wallet in the van. Fortunately it was returned however the American 50$ bill he had in it was gone. Shameful!

Daniel Williams

Prices are good and the service is brilliant!

Patrick Racicot

(Translated) Great service (Original) Super service

Yrri Sobol-lev

Great service, great people. Rented from this place several times, was never disappointed.

Jason Kouri

Excellentvservice. Limited number if models for rental.

Samuel Boulanger

(Translated) Very bad service. I called several times for information on my rental vehicle and had to hang up each time due to a ridiculous wait time (+35 minutes). When I returned the vehicle there was no one at the branch and I had to wait 10 minutes for someone to show up. In addition, I am charged a surplus for cleaning the vehicle. At $ 1400 in rental fees I would hope you would hire people to clean the vehicles. I will never do business with Enterprise again, very bad experience. (Original) Très mauvais service. J'ai appelé plusieurs fois pour avoir de l'information sur mon véhicule en location et ai dû raccrocher chaque fois à cause d'un délais d'attente ridicule (+35 minutes). Lorsque j'ai rapporté le véhicule il n'y avait personne en succursale et j'ai dû attendre 10 minutes avant que quelqu'un se présente. En plus, on me charge un surplus pour le nettoyage du véhicule. À 1400$ de frais de location j'aurais espérer que vous engagiez des gens pour nettoyer les véhicules. Je ne ferai plus jamais affaire avec Enterprise, très mauvaise expérience.

Dave Fehr

Fantastic service! The SUV we were going to rent was having issues with the screen for the backup camera so they quickly got us in a better vehicle and on our trip. Will definitely use them again in the future.

devesh shah

Staff was awesome. Daniyal gave me best deal and the best car which i wanted.

Dan Grignon

Reserved a small SUV, got a large one. I feel like a Secret Service agent with this big Expedition. Service was excellent... no complaints.

Richard Drolet

Very good service, i recommended that place. I was served by Dan. Ty

Andrew Croy

Worst car rental experience ever. When you make a reservation 2 days prior for a car rental, that means we should show up and there should be a car available for us. The customer service rep just told me 'we are completely sold out' and 'we have a 20 person waiting list'. Go to National car rental instead.

Kiki Hart

I have only rented from Enterprise once so far. They were extremely helpful, and their price was literally A FRACTION of their competitors' price. I had reserved for 2 days; near the end of the 2nd day I telephoned from my motel room and asked if I could keep the car. Not only did they say "yes" but since my new return date fell on a day they weren't open, I was permitted to keep the car until the next business day without paying for that extra day. It was sort of like, "Since the customer is making herself available to return the car at a time when we are not there to assist her, we will not fault her and ask for more money." When I congratulated them on all-around excellent service at the time of the car's drop off, they blushed and were really very modest and said that it was the right thing to do, nothing more. I dealt with Sham at drop off, and he was great, but also the attractive woman who took me out to my car initially on pick-up day was extremely courteous & friendly as well. I will be a return customer and have already planned out a few more dates I will be using them again. Tomorrow is one actually, as long as when I call back at 5:30 they do have a car available for tomorrow as right now there are NONE available. I'd say that is a sign of good business sense, on their part. ;)

Alex Craig

Friendly competitive and they pick you up

Jahanzeb Waqar

Great customer service plus an amazing conversation with Shadmaan (hope I spelt his name right). I felt that some of my questions were very childish (since I was renting for the first time), but he was very clear and helpful in every manner. I asked if any other options were available, and with options he was able to give me details about the difference in cars too.

Martin Webber

I rented a car from Enterprise - New Westminster, BC in Nov 2015. There was no windshield wiper fluid in the car which I only figured out while driving up the Coquihalla summit in foul weather, putting everyone in the car in physical risk of an accident. I do not understand why they rent out vehicles without checking fluid levels. I was forced stop off in Merritt, BC to purchase a full jug of wiper fluid and pour it into the empty reservoir; I have the receipt for it. When I inquired about it to the manager they said that they rely on dashboard indicators to see if the vehicle needs service. Yet the dashboard of the car I rented did not have such indicator (I took a photo of the dashboard to record my km) Then as I was about to drive out of Merrit I got a flat tire. After putting on the spare I had to take a two hour low speed detour to Kelowna, BC to switch the car at the Enterprise Airport location for another one. It was the only location that was open and had cars available (a positive: their Roadside Assistance Rep helped us in contacting them). Yet before I drove off with the new car I opened up the hood to check the windshield wiper fluid and this one just had a few sprays left ; this seems to be a common oversight with Enterprise and one day could result in a serious accident and liability. The New Westminster Enterprise Manager although apologetic has yet to reconcile this issue with me. I've talked him several times but it he's not following up. So I am posting my experience to warn others that Enterprise needs to do a better job in following up with post-rental service issues. Before you drive out of their lot check all fluid levels and check if the car lights work; I rented from them before and one of the headlights was out; I'm lucky a cop didn't pull me over and give me a ticket.

Jeff s

Very helpful and friendly with entire rental process, shuttle service was on point, 5stars

Andrea Cowan

Staff were very helpful

Rajbir Singh

Awesome Service and Very helpful Staff.

Mark Fawcett

A great selection of cars here

Peter Saar

Great service. Quick and friendly. Vehicle was clean and warmed up. Recommend strongly

Mohamed Khalil

Excellent customer service, friendly service always at a competitive price, the best place to rent a car.

Julie K

Great staff and service.

Ross McPhee

The manager (Sebastian) and service representative ( Rab) were friendly and professional. The level of service was top-notch and accommodating. It was a pleasure to rent a vehicle from this location. I would definitely recommend them and would certainly use this location in the future.

Elvin

Smooth experience throughout my first rental with Enterprise. The staff at this location are courteous, professional and clear when relaying information. The had a large selection of vehicles available, and booking online was quick and easy, pick up and drop off process was excellent. If you are going to rent, choose Enterprise, and if it makes sense for your trip, choose the New Westminster location.

Eric Michael

The service at this Enterprise location is excellent. They're extremely friendly, no pressure for add-ons, and everything is always the same as the quoted price.

Daniel Lesage

(Translated) Excellent service, impeccable politeness, very clean vehicle. A-1. (Original) Excellent service, politesse irréprochable, véhicule très propre. A-1.

Marcus Magalhaes

I rent from them every time I come to town, which is quite often. Sunny and the entire front line team are amazing to deal with, they make me feel like a home away from home and longtime friends - which keeps me coming back. It's so nice to feel this way when you're away from your home! Thanks for all you've done for me guys!

Ahnaf Hasin

They have a free complimentary pick up service within St. Thomas. The guy who picked me up (Shane) was not only professional but very friendly as well. He answered all of my queries about the terms & conditions and all the hidden fees. Even the other staff members were very accommodating & asked me if I needed any help while I was waiting.

Tom Yates

Great service. We only needed the car one day during a repair. Car was clean, staff was helpful and fast

Jennifer Abel

We came into Sarnia from out of town, driving a rental from Enterprise. At this office, they were happy to fix our tire pressure. Thanks!

JG

Usman and amar are the great !

Mohammad W Haque

Tarun & Daniyal gave me the best deal and the car served the purpose properly.

Patricia Cone

Our vehicle had broken down near Weyburn. There are no car rentals in Weyburn, so we hired a taxi to take us to Moose Jaw. The nice people at Enterprise booked us a car over the phone. When the cab pulled into their business, the manager helped move our stuff into the rental vehicle. We drove to Saskatoon, and returned the car at their depot very near our house. Enterprise Moose Jaw was incredible!

Robert McGarrity

Always great service not to mention free upgrades. My number one choice for car rentals

Ben Ifogah

Great customer service

Gino Rodrigues

By far the best experience I have had with a company in a long time. Flight was delayed by 7 hours and they had our vehicle waiting for us at the airport. the whole thing was flawless and much appreciated

Nick Ryeland

Fast and convenient service, got the pickup I needed

Ruth Anne Payler

Good service. Very friendly. The free upgrade was a nice surprise

Cassandra Cadeau

Dan is great!! Love renting from this location, great service and super friendly staff

Betru Woldetsadik

Excellent customer service . friendly people , I recommend for everyone looking for car rental and good customer service

Tiffany Cortez

My husband and I rented a car (Dodge Durango) for our 4- day trip in Ontario last weekend with our 3 kids (11, 4, and 2-month old). What I really like about our renting experience is the car itself. It was a smooth car, had no exterior damages, and was very easy to maneuver. In addition, it was spacious as expected. What made us disappointed comprises the following: 1. TIMING- The car was not there on time. We reserved to pick- up the car in St. Eustache (we arrived there @ 11:45) and the car was not there. One of their employees had to drive my husband to ENTERPRISE Laval and pick- up the car from there. We ended up leaving our place @ 15:15, which made us behind our timeline. 2. CLEANLINESS- As we were packing the car with our things, we noticed that the car was not cleaned. There were McDonald's burger wrappers (around 3 of them) and candies under the 3rd- row sitting. This was a very big deal for me as we are in a PANDEMIC crisis and the company itself advertises there COMPLETE CLEAN PLEDGE. There was no cleaning done in our car. We had to do the cleaning ourselves. And, having a 2-month-old child with us stressed me like crazy. We communicated with the company about our issues. And, I would like to acknowledge the approach of the district manager as he was very apologetic about what happened and gave us a compensation.

Joe von Doellen

Very friendly service always accommodating and proffesional. Highly recommend Enterprise in ST Albert

Dave Gaudet

There seems to be issues when your rental breaks down.

Sandy Best

Great customer service and really good vehicals we always book with them

Raymond Parsons

I dropped my rental off at the airport only to have it damaged then they charged me for the damages.

S Skublics

Very friendly service. Took care of us for a last minute rental. Car was ready, reliable and clean.

David Choo

They were very welcoming, telling me that they were sorry for the wait, and wanting to comfort me while the rental was getting approval from fleet management.

Kyle Ross

Was provided a rental car from Kirmac covered by my insurance- they charged me for additional insurance coverage without my consent. When I asked clearly that all expenses would be covered by Kirmac and my Insurance, they said yes. I signed a contract to take possession and used my cc 'as a deposit' . I haven't been paid out from my accident, it's a pandemic, and they still want to extort money. -In response to your request for contact- your staff called me a liar when I told them this- they also took my credit card to run in the back office without my signature or pin entry. I'm not inclined to contact you and risk another encounter. AND they sent me to collections for this garbage account payment- which I did not accept and had reversed

Greg Viner

Extremely professional, courteous service. TJ booked my rental when I called and Alicia set me up when I arrived. The process was quick and simple and I was really pleased with the selection of vehicles and the price. An excellent experience.

M Hammoude

Cheap car rentals, friendly staff

Arslan Khalid

Highly recommended. Mike and his team are consummate professionals and excel at providing the best possible experience. Communication was clear and rental process seamless. Pricing is abundantly fair and unlimited mileage is an added bonus. This is the best location in Guelph to rent a vehicle. Great work!

Kate Way

They stayed later for me to collect rental. The process was easy and fast. The car is nice, new, and clean. No complaints.

Raman Singh

Amazing customer service, great and friendly staff, easy and quick.. love this location and would recommend this location to all. Nice, clean cars, very helpfull espacially not just renting cars but also assisting them after renting it if any problem occurs. Location manager (PELEDONA) amazing guy, very friendly, for sure one of the best customer representative and employee enterprise have.. Thanks guys

Olivia Lachapelle

Be careful leaving them your credit card number, they messed up and charged something to me that should have been charged to insurance and it's been 10 days that have been "working on it" but no refund has been issued. Annoyed, wish I would have done a cash deposit.

Dillion Noble

Staff was awesome. Quick easy service even with using their pick up and drop off service. My only issue with the place is more to do with them and insurance. Having to still do a deposit when going through insurance. If there is an issue or some kind of charge, charge it to the insurance company who can then charge their client... not being able to do this deposit then made it so I couldn't receive a "like type" vehicle to what I drive, like i am supposed to receive as paid to my insurance... luckily the car was really nice and I enjoyed it probably more than any SUV I saw on their lot.

Matthew Gillam

Took very good care of me and made it quick and easy to get a car after my accident, and the customer service is amazing.

Yun nga!

Keeping the safety against Covid

Zhy0506

Would give negative ratings if possible! Due to flight delay, I couldn’t pickup the car until the next morning, and I was told specifically by the CS that my reservation will be held for 24hrs. Tried to call this location many times without successful, so had to walk 15mins in -25 degree to get to the location, and told no car for me.

Randy Speirs

Good people

Yankel Herskovits

It is the BEST Enterprise location, Simon the branch manager will make sure you got the BEST vehicle for the BEST price,

Mike

Very busy and lots of hustle and bustle but they still provided top notch service!

Zoltan Komaromi

Great selection of cars, friendly, honest service.

Shelby Robinson

My first impression of this company was positive, I had received great customer service over the phone and I was under the impression that everything was set up and I would have a rental for the week while my car is in the shop. However, once I got there I was asked questions about my insurance policy that were not even mentioned to me once over the phone and this resulted in over 2 hours of sitting at Enterprise while trying to figure out the insurance confusion. After hours of calling and miscommunication I was not granted a rental which was V E R Y inconvenient because I was under the impression that they had all the information they need upon my arrival and it was going to be an easy and fast process. I recommend they ask and get all the information necessary for the rental process before the customer arrives understanding that they will have a rental. It is also very upsetting that before they were even done the process they had me pay the $150 deposit that will now have to be mailed back to me considering I do not have a vehicle to drive back to enterprise to get my money back. Extremely frustrating and an absolute waste of my time.

Tandy Ncube

Great customer support at this location from beginning to end of the process. The team is really friendly, and go the extra mile at every stage. I would recommend them unreservedly.Thank you Kyle and Mahi for the spectacular customer service.

KARAN CHOHAN

5 stars for best customer service to Kiril and his co-worker.

Sharon Bennett

Very polite. Conscious of the health protocol. Loved renting a car from them.

Lisa Black

Amazing service! ????

Kyle Rutledge

These guys were great at getting us in and out in what seemed like no time, had great prices and got us a great car for what we wanted.

Adam Checketts

The Midland office (one over worked rep) is great. Going the extra mile. When you are on your own in the office, that is not easy. Super flexible and super helpful.

Reynaldo López

Staff is amaizing very quick service

Gary Halls

1st time for a rental vehicle we'll see how it goes.

Doreen L

This place excels in customer service! Received vehicle promptly with follow up call and once I returned vehicle another follow up call. Very happy with the assistance I received and vehicle!

John Barnes

Joshua is amazing, plain and simple. The vehicle's are clean and in excellent condition.

Edge “edgethedj” Akpobome

Had terrible service today, the class I booked and checked in online was all given out, even after I was assured on a call earlier and the assistant Manager offered to solve my problems with a car 2 classes lower that doesn’t even have space for 2 people and a suitcase

Shane W

This location has been the only location to have ever be disappointed. We rent cars more often then the average person. This was our first and probably last time renting from this location. Staff are nice but seem extremely disorganized. The day before our rental the called and told us to come pick up the car first thing the next day. We get there and they had sent the car out for an oil change so we would have to hold out for it or get another car. No big deal. The give us a mazda. TheUThe manager had informed us the car was being cleaned and to hold on. When the car was brought around front it looked like it had come back from the police impound. There was alot of body damage and part where missing. The inside was filthy and I was not impressed but we have no other choice but take it as they had nothing else and I was not going to mile up my own car for this trip. When we got back we had informed the manager about the condition and cleanliness. It was definitely not clean. The manager kept saying they cleaned it and I showed his the pictures of the filth and kept repeating it was cleaned. If you have no problem solving skills you should not be a manager. I have uploaded the pictures so people can see how gross this SUV was.

Arenya 147

Apparently my reservation got “lost”. How difficult is it to enter a customer reservation into the computer...especially since said reservation was made well in advance and had said computer send out an emailing CONFIRMING that the reservation had been made. This was an ICBC rental, and apparently mine is not the first ICBC reservation to result in customers being looked at with perplexed eyeballs (because that’s all we can see over the masks...thank you for wearing btw). So...again I ask the question...after a confirmation email has been sent to the body shop...how does it vanish. This is the second time that this particular location “lost” my reservation. And yet last time when I spoke to the manager...he was either able to find it, or bluff well enough while he created one. There seems to be a definite lack of capable and professional - by profession, I mean the ability to ones job without considerable errors, resulting in a customer writing a negative review. Oh...and if you ask me once if I have the claim number on me and I say no...asking me two more times is only going to aggravate the hell out of me, so please don’t do it. I am grateful that they did have a vehicle available. Not crazy about it being from Ontario...because based on the level of clean...I’m seriously wondering how well this vehicle was sanitized on drop off. So I’m going to be doing my own cleaning. And the guy doing the walk around missed a huge scuff along the back trim over the wheel well the extended into the paint...a pretty obvious one at that. So now I have a car with Ontario plates...almost as bad in our current COVID climate as having ones from the States. And I am willing to place a bet that someone, during the time I have this thing...will ask me about it in relation to COVID.

karan chheda

Thanks Matt

Emily Thibert

Worst experience I have ever had with Enterprise. They were supposed to pick me up on my timed lunch to bring me back and sign for a rental car. I took a half an hour lunch plus my 15 minute break at the same time to give them extra time. I work literally not even a minute drive away from Enterprise. I called and was told they would be 5 minutes. 20 minutes pass and no one is there. I call back and asked where they were and the guy said he would call the driver. He called me back 10 minutes later to tell me the driver was outside waiting for me. I stayed on the phone with him and walked outside and explained to him no one was there and I was waiting outside and was the only person outside. He told me he would call the driver again. Another 10 minutes go by and I'm waiting outside in a blizzard for this car that is apparently outside. I call them again and ask where the hell they are, he says they are outside waiting for me. I guess they don't know where the Walmart is in St. Thomas as NO ONE was there. He said he would call the driver back again, this whole time it would have made sense for the driver to call me instead of playing phone tag. I was running out of time so I decided to walk to enterprise in the blizzard. I called another 15 times, with no answer. I finally got through and got Tim. I was not happy and yelled at him. After finally getting to enterprise and having the company fixing my car come pick me up, Tim was MAD AT ME because I walked to enterprise and after 45 minutes his driver was now finally at Walmart waiting for me!!!! He forgot to inform me that before picking me up, they had to drop other people off resulting in a 45 minute wait outside in the cold and being lied to repeatedly. They also refused to talk to me until the man fixing my car came to pick me up and I'm only assuming because I'm a younger female. Tim was not apologetic for any of the problems whatsoever and was more mad at me that his driver was at Walmart after I had waited. St. Thomas needs another car rental place or better people than Tim and the other idiot behind the front desk.

Dave Bennett

Service was awesome, we got upgraded, we were more than impressed with the vehicle. Very happy they reached out and confirmed everything was good after drop off.

Iram Ahmad

Great Experience ! Manager Tomas was very nice and all the staff as well. Very satisfied with my rental. Highly recommend.

Conor O'Flynn

Fast service. I needed help with a same-day rental and they were able to help me out, and even pick me up, even when they were short handed in the office. Very friendly service and I would definitely return again if I need another rental.

Nameet Kumar

Had a great rental experience thanks to helpful and knowledgeable staff here. Ryan was easily reachable and quick to respond to questions I had during the rental. To top it off, I got the chance to tour in this blue Rubicon.

Emily Johnston

Manager Tim K. goes above and beyond to provide exceptional customer service despite the many challenges caused by COVID restrictions.

Dave Arnold

Great staff, cars are always clean and a good selection of vehicles.

Denise McCallum

Helpful staff, good selection.

Carla

Disgusting, disorganized and demonic. Go elsewhere and avoid wasting your time with this company who knows nothing about running a business let alone how to treat customers.Rep told me the phone I can provide paystubb from my email. At the office Im told no, they dont accept that, with attitude on top of it!!!!!!!No Enterprise, you are not ready for business yet, try again. I should have followed the other guys who you screw up and rob their money. We wished it was possible to give zero out of 5.

Jason Gillespie

Great place to rent a car for a great price!

Loren Nelson

Have been dealing with this branch for many years and have rented an absolutely ton of vehicles. Did a one-way from Leduc to Medicine Hat, rainy when the walk-around was completed in Leduc (rushed walk-around), 80 year old man drove straight from Leduc to Medicine Hat and this branch is now trying to charge 800$ for the damage in these photos. No help in solving it, sent it to damage recovery and didn't bother sending information to Leduc to ask about damages, no proof of inspections in the paperwork with the bill. Poor service.

Jose “Jo” Fernandez

Provided the vehicle you requested. Very professional staff with a chauffeur service. With follow up phone call checks to guarantee customer satisfaction.

Dee Pichay-Beliveau

Pele from newest BC location went out of his way to help me get a comfortable replacement after not having access to the jeep I initially reserved. He made renting for my family a positive experience. If all car rental staff could be as friendly efficient and honest as Pele the car rental world would be a better place. ???? Thank you for taking care of us.????????

Anmol Beri

Kudos to Milanpreet for such an easy and friendly service. I can happily recommend this location to everyone. He goes above and beyond and even dropped me to nearby train stop. Keep up the great work.

Darcy j Dube

Well

Kerri Wetaski

Super friendly & helpful. They help make the experience easy!

Cindy Kurvink

Spectacular customer service.

Hem Intrarangse

I am very happy with their service! Amazing customer service. Highly recommend!!

Andrew Borris

Had to get a vehicle while mine was in the shop and they made the experience hassle free. Got a choice of vehicle which was nice, and the staff were friendly and efficient as well.

Nefi Guerra

Awesome service very clean car and awesome quick service.

Tim Taylor

Always amazing service. I ask for Enterprise.

Shelley Larente

(Translated) Professional and fast service. The people are very warm and gave us excellent service. Thank you! (Original) Un service professionel et rapide. Les gens sont très chaleureux et nous ont donné un excellent service. Merci!

oscar chocano

Price quoted didn't match price charged

H C

good service. friendly manager and staff. I've rented from this location for 2 years.

lexi River

highly recommend this location becuase of there strong customer satisfaction. Manager luise rivas is the best manager. He helped me so well. His very polite and gentleman..we kindly appreciate to you and your business buddy. Thanks.....shukri.

Ahmed Magdy

SHORT ANSWER: BAD BRANCH I booked an economy car at weekend rate. I was given a minivan and this is ok. I scanned the mini-van for any damage larger than 1-2 inches (as the staff usually do) and didn't find any. At the day of return, the Branch manager found a dent/chip on the glass (NOTHING HIT THE GLASS DURING MY RENTAL AT ALL, and it is too small to be pointed during rental, much less than half an inch) and charged me 200 CAD, now I have to file a claim for something which is absolutely not my fault. His reasoning was: "It is on the driver side and not on the passenger side." I have been dealing with other enterprise branches (South Barnaby, Victoria) for years and never experienced such a situation. It has been 2 weeks and I received no single comment or response or anything even detailing the cost of repair. I reached out to their customer care representatives since 2 weeks and I didn't receive a single response ... awful. It should be noted all Enterprise staff spend 10 minutes every time talking and asking you "Do you want to buy our insurance, do you want to by gas from us" and never tell you glass dents/chips on passenger side are different from glass dents/chips on driver side. They don't even attach it to the rental agreement. THIS WAS UNFAIR! and for everyone who is renting, please be very strict with anything on the car, and add it to the car report before you rent, even if it was smaller than the allowed. and NEVER EVER trust fake smiles from customer service! UPDATE: - Enterprise customer service should invest their time responding to the open case (which I started 3 weeks ago) instead of chasing customers' reviews on social media - The Branch Manager have misused my personal data (he searched my past rentals and found from where do I rent each weekend) to "show his managers who is working and who is not working" as he said. This was in response to me telling him: other branches have better customer service and they don't hold money on your credit card.

Sylvia Jordi

Efficient and Friendly

Brian Frost

Jason always goes out of his way to accommodate. I highly recommend this location. Brian Smith is not my real name.

Lewis Halls

Went in on short notice because my car was in the shop and was turned away because I didn't have a credit card, last time I used them a debit deposit was fine but not this time? So stupid, last time I ever use Enterprise.

Olga

I like a rental car ( Hyundai Elantra 2021) arranged here by the repair shop. Very good customer service. Fast and efficient.

Steve Taylor

These folks are great. When I need to take a trip out of town for a few days, they hook me up with a great ride. Easy to deal with. Professional employees.

adwadawd

(Translated) Excellent service (Original) Excellent service

james birch

Excellent service and upgraded me for no extra cost after a mix up with my car

Aman Braɽ (Alam)

Awesome, fast, professional service.

Chevy Maynes

Great customer service staff was amazing would recommend to all

Chris Wilde

Helpful & good choice of vehicles

Crumbs

Awesome people with swwet vehicles

jan campen

The service I have received here is amazing. If you need a car this is the place. The store manager knows what true customer service is all about and goes above and beyond. Not only is it a friendly place but it is very well run and you feel well taken care of. Thank you for all your help and support.

Lesley DeRose

We were very happy with the service and our rental. Daniyal went above and beyond in ensuring our needs were met and even contacted us during the trip in regards to an issue with personal car that needed attention. I would highly recommend renting from Enterprise in Kamloops! We will definitely use their services again in the future! Thank you Daniyal!!

Life on Life's Terms

This place sucks

Char Scott

Josh was Great! Thx very much!

BARAKA MULIMBWA

Great and professional guys, they helped me switching tires on my rental car.

Majk- Boris Jednacak

Service was friendly all well ????????

Jason Karpuk

Always helpful and looking to make you experience the best it can be.

Nizar Farsakh

Good variety of cars. Competitive pricing. Good customer service

Jessica Parsons

Frustrating experience + not my fault you're understaffed. Car broke down after hours. Towed to closest garage took cab home. Rented from location closest to home. First called on Sunday guy seemed rushed and uninterested in helping. Told me to try back Monday. Ok. Got vehicle inquire about courtesy ride to garage when car is ready. Nope. Too far. Drop off at closer location.call them and find out about fee. No one mentioned $75 fee. Call original location and get it waived. Good. My car is ready. Call new drop off to say b there by 5pm. Am told no courtesy shuttle as they are understaffed. Well that's not my fault.

Peter Rolfe

Incredibly friendly staff!

Colin Heighton

The service I have received here has been absolutely outstanding. Customer service is top notch, the staff will go out of their way to assist, pick you up and take you home after you are finished with your rental. The staff is knowledgeable, courteous and committed to making the rental process as smooth as possible.

Paul Charabin

Late picking me up, late getting my car, late on the road. Dirty car that STUNK of smoke for the 3 days we had it. Offered to "fix" it when the car was returned. Nothing was done. Worst experience I have ever had renting a vehicle. Find a different rental company.

Geree Gabrielle

Great service

Augusta A

I recently rented a car from the Guelph location. I received exceptional service, someone picked me up from my home and brought me back after returning the rental. Everyone I communicated with on the phone and in person was friendly, polite and knowledgeable. The prices for renting are extremely reasonable. Everything about the rental and car is discussed prior to you leaving the lot. This business is doing their part to reduce the spread of the virus and still providing excellent customer service. I would highly recommend renting here and I will choose enterprise again if I need a rental in the future!

Jonathan Puddle

Friendly, helpful staff and good rates. I just wish it was open Sundays and longer during the week.

Steve Thomas

Very friendly

Dave Heighton

Months ago, I had an incident with a reservation not being available upon arrival. I provided a 1 star review and in all honestly I probably would have provided a 0, if possible. Fast forward to now. The company has been nothing shy of perfect for my rentals. The staff and management have bent over backwards on a regular basis and always with a smile on their faces. I am not loyal to many companies or brands, but this small location has made that happen.

Jill Richardson

Great job guys! Thank you so much. I know you were busy but you took care of me. Very professional!!

Tamara Collison

Dan is awesome to deal with very friendly and got me into a rental after an accident fairly fast, was a good stress free place to deal with

Architype

Requested the use of a cargo van and received a Ford 2500 transit. It was extremely well optioned with Lane departure warning, phone and Bluetooth connectivity which would display on the vehicle monitor system. Aside from that, the staff was all fantastic here with special mention to Manmeet who was extremely accessible and very pleasant to deal with. He even gave me his personal cell phone to get in touch with him.

Junior Provencher

(Translated) Good and fast service (Original) Bon service et rapide

Robert Stirrett

My experience with Enterprise has been nothing but top notch. They have treated me with the utmost professionalism in a sincerely friendly manner. Hats off to Curtis, Rob, Brent, Jennil and Jatin.

Starleana Rose

Went to check in to price a car. Doesnt offer a military discount. Very expensive. Booked a car somewhere else for 300..00 cheaper.

Jomon Kannampuzha

Should open for weekends…. People are travelling on the weekends…. …..

Amanda Widmann

Love the guys at enterprise sarnia! Always fast, always friendly, never fails to get me into a nice vehicle with minimal fuss. Will never rent from anywhere else!

Jessica Jara

Great guy on the front desk!

Tyler Harper

They fixed our problem great people

Yvonne May Saluta

Rented a car. Not a great experience! Hopefully they can improve and have excellent service.

Denise Wright

Enterprise Staff very pleasant, friendly and efficient!!! Awesome place!!

Bucky

Great experience to rent a car from them The staff is really gracious and knowledgeable It's also great that they are in auto mall section so if you have a car being worked on at dealership there super close

Bashar Hadla

Thank you for being caring to all your customers ❤ in this pandemic. I have always had a great experience with you at this location. Great and friendly staff. Keep up the good work!

Michel Beaudry

(Translated) Good service (Original) Bon service

Jheanell Reid

Mixed feeling about this rental. In the end car gave me issues but I was able to get home safely

Bryce Burns

Great service

Chris Rickard

Terrible customer service. I put down a deposit on my credit card (even though every thing was done through insurance) and still have not received the cheque in the mail (which in my opinion, is an archaic practice) since they apparently can't just refund it the way it was taken. It was last fall 2017!!! And every time I call I get a vague answer about them contacting some mystery person that will rectify it and nothing happens.

Mike

Good customer service!! Clean and new vehicle

Kay Odet

I enjoyed the quick and pleasant service I received. Reservations was excellent and drop off for keys properly done. Reasonable rates

Bob Hunter

Best service

Chantal's reading to your kids

Great service! No complaints here.

Mat Rage

Ask for Zach!! Great customer service! ????????

Henk Vandenende

The staff are Aces. Everyone of them.

Joao Paulo Melchiades

Very good service

Don Brown

great car rental.

Jarred Anderson

Fantastic customer service.

Chris Nicholson

Prompt and courteous staff. Well maintained vehicles.

Mohit Sethi

Excellent service with very affordable price. Very good customer service by Mr. Ravi & Mr. Farooq. Cheers!

Bruno Gallant

Excellent service.

Heather Gordon

Rented after accident...these guys were great!..

Miranda Broadist

The staff are friendly, and fast. The service is very straight forward.

James Sawdon

Good fast service and i was in a vehicle driving in a short matter of timè

Jason Lessard

I work at a dealership in Barrie and we service numerous customers in the Parry Sound area. I have dealt with Dan on 3 occasions and he goes above and beyond to make sure that both myself and the customers are looked after as quickly as possible. If he doesn’t have a car he is sure to find one as soon as possible and keeps both myself and my customers well informed.

Happy Pop Pop!

The company that picks you up. Not really I live in Morinville and it's literally a 15 min drive from my house to this location. I asked if they could pick me up, no go. We only service St. Albert. When I said it would take them more time to drive to the south end of St. Albert (45 min) to get a customer there was no real answer to that although the representative did agree with my statement. They need to think outside the box. After getting a ride to this location the service was very good. Just wish they would offer pick up service for people in Morninville. Giving a 2 star because of the lame rule about only serving St. Albert. Update. I decide to answer their request on this feed and sent my information 3xs to different people and it's a joke. They either cannot find my agreement even though I have attached it to each email. My last email from them (the 3rd one now) They want to know why I am contacting them. WHAT? You contacted me, You asked me to contact you and yet no one so far seems to know why??? Ok Enterprise now the 2 star goes down to a 1 star. And yet none of this is about the actual location. The team in St. Albert are good at what they do, but it's the COMPANY they represent actually needs to learn something from the team in St. Albert about service. If you ever have to go beyond the walls of the local store and get a hold of people in head office..GOOD LUCK. Time to walk 20 feet to the right in the airport's now to the HERTZ desk. 2nd Update This will make you fall off your chair laughing...actual copy of email sent to me after all this stupidity. So why even bother to comment on this Enterprise and waste your clients time with stupid emails only to push it back to the people who cannot do anything in the first place. Dear Mr. B Thank you for choosing Enterprise for your car rental needs! My name is Mario and I am happy to assist you today. We apologize for the inconvenience that this may have caused and we will ensure to get this in the right direction for proper assistance. I have engaged the regional management team at St Albert and they will contact you as soon as they can. Your Reference Number is: ++++++++ If you have any further questions regarding this rental, please feel free to email us back. Have a wonderful day! Kind Regards, Mario Enterprise Customer Service 3rd Update No one has yet to call me.....figured as much, It's been close to 60 days since the last interaction.

James Bekkers

This is my first time dealing with Enterprise Sarnia. I have to say that the person I spoke with at Enterprise (Jake) was exceptional. Quick, courteous, professional service.

Julia

Friendly and top notch place to deal with! Absolutely no complaints. Everyone was super helpful. Thank you!

Artem Sobolev

Amazing service by Mr. Ravi & Mr. Farooq. It was my first experinece with Enterprise and I am extremely satisfied with this location. Everything went really smooth and price was affordable! Thank you!

MANOJLO DURIC

It was my first time renting the car, and my experience with this company (I can mention Abi who works there) is absolutely fantastic. For sure I'll come back to them!

Hakan Isaac Deniz

Great rental company

Darshan Patel

Rikki and Jeremy are the best……helped us with our rental beyond the limit.!!! Good job guys !! Keep it up ????????

Heather Penman

Brent was awesome. Very nice and no hassles.

Peter Currie

Worst rental car company ever. Phoned Enterprise and they assured me that a Chevrolet Tahoe, which I requested, would be at the St. Albert location when I arrived. After a 40KM drive from north of the city I arrived there and after a wait a sales representative came out from the back offices texting on her cellphone. I mentioned the wait and she said, "Sorry. I was talking to a customer." Yeah right! You don't text customers. Whatever ... After giving her my confirmation number she informed me that the Tahoe which I requested and reserved was not available. They didn't have one. I requested this vehicle because of my in-laws getting into a car accident and being in the hospital in Cranbrook, BC. I wanted a fullsize comfy vehicle to get them and their belongings to bring them back home to Edmonton. Even after getting in touch with Enterprise on the south side of Edmonton they refused to shuttle a Tahoe from the southside of Edmonton to their St. Albert location. Guess Enterprise DOESN'T pick you up because they won't even bring your preferred vehicle to the location where it was originally intended to be picked up. I will never give Enterprise Rent-a-Car another chance. They have lost this customer for good!

Smeet K. Gusani (S.K.Gusani Arts)

Loved the service. Great people

jeff Fisher

Very helpful and friendly

Coleen C

Amazing customer service and easy transaction! In and out in less than 5 minutes. No hassle, no stress. Kareem was really nice and the car provided was really clean and in perfect condition. No complaints at all! Will definitely come back here again and I highly recommend this location! Update: second time going to this location. Pele definitely have one of the best customer service! Ain't going anywhere but here for car rental now. Keep doing what you guys are doing coz you guys are the best ???????? I wish I could pick what car model I could get but otherwise car selections have been pretty good and car is always clean. - Hanah

KNW

Cleaned up the aftermath of an accident that happened here... Friendly and helpful staff.

Bowen C

Great service

Gerry D

Jeremy is the epitome of a great employee. He was courteous, and he had that problem solver attitude that so many Managers lack nowadays. He made the process of renting a vehicle using our company account seamless and easy. A consummate professional indeed!

Lisa Wolfe

Came to pick Me up in a parkade ????

Ulad Shauchenka

One of the very few car rental dealerships I actual enjoyed dealing with. Gave me a good new car on a very short notice (Chevy Sonic). Very polite and professional stuff. When I returned a car with more gas than I took it - the branch manager offered me credit for the next time. I'd hopefully stick to book more car rentals from here.

Marcia Marsden

I had ICBC cover my rental car from enterprise. I drove a 2021 Dodge Charger GT for almost two months and it was a very fun experience! Car was clean and nice. Thank you Enterprise Rent a car!

Lennox Caldwell

Good service. Freindly staff

Nour Abiad

Bad customer service they don’t even deserve that one star

E Z

I did not do business with them because Although the clerk was professional, and courteous they did not have the vehicle I needed ready I think is note worthy that their deposit is 100$, while on another rental companies it is 50$. Also I have been calling them, but they never answer the phone.

Joseph

It works well. I like the employees. Especially Stacy.mmmmmm Stacy.

Ryan Mandrk

Great staff, vehicle availability varies wildly as it is a small location. Not open weekends..

Mustafa Osman

being a frequent customer to enterprise, i can confirm that this branch specifically charges you the highest drop off fee. they charge 100$ extra if you want to return your car to the airport. other branches used to charge between 25$ to 50$ maximum

Jason Landry

Staff were friendly and the most efficient I've ever encountered. I was on my way with my rental amazingly fast. The return was just as painless.

Domonique DiPaulo

Hello, as we know enterprise has been going through lots of managers, and for the last few months I've been dealing with enterprise, all i can say is what exceptional service Kyle provides. Kyle is always calling to make sure my reservation is accurate, always making sure the car is in excellent condition, gas is always full (so you dont have to make detours and get gas) does a very thorough inspection with you so there is no discrepancies at the time of return. Its just amazing how much enterprise has changed in all of the years I've been dealing with Enterprise. I must say the ONLY reason i come to enterprise is because of Kyle. Not to mention all the other employees working there, but kyle being the manager of the facility, its his job to make sure everything is professional and courteous. As far as the covid regulations, kyle and the team at enterprise are always wearing there mask, do as limited amount of contact as possible, and overall im just amazed. Thabks for always taking care of me. Keep up the hard work and dedication my friend. I will definitely be recommending enterprise to all of my family and friends!

Mike Kinsella

Great to deal with. Very accommodating. Service was best I've seen in the rental car business.

Tyler Clark

Not impressed with this rental service. Full service gas station filled car with diesel and now I am personally paying for the bill. The bill is higher then what my insurance company rented the car for. In the process of purchasing my new truck I left the old license plates inside the car, and enterprise claimed to have never found them, meanwhile I already had to pay to have new plates put on my new truck. Not happy with the faculty when dropping the vehicle off either, phone ringing constantly and no one to answer it...Nice to get this bill several weeks later... Thanks enterprise.

Chris Dirks

Rav is great with his customer service, thank you so much.

Alex A

A pretty good experience at this location, as for the 1st visit. Great staff - no time wasting, no upsells or other bs. Paperless "paperwork", everything was delivered on time and as promised. On the cons side - the interior of the car was not sparkling clean, more like 8 out of 10, but nothing major. Would return for another rental!

Bill Mackenzie

Truck rental staff are super.

Hétu Alain

(Translated) Good service, much appreciated car (Original) Bon service, voiture très apprécié

Sharon Grant

Great service! Manager, Han Lee was helpful in getting the right vehicle for our need.

Lejdi AGO

Excellent service

Mahomed Limbada

Friendly and efficient

BeeFound Business Optimization Inc.

The best car/truck rental location in Sarnia. Always happy to help get me a last minute rental at a very fair price. Vehicles are always available, clean and reliable. Special thanks to Curtis for going above and beyond!

Mark Holden

Slow, didn't have the vehicle I reserved, not very personable. Very poorly staffed.

Ugesh Chand

Awsome deal.excellent service.

Maarten Meeder

Excellent service... accommodating. Cheerful customer service.. good promotions. Never had to wait long for my car to be ready and offered me a ride home when requested... the cars are in top shape, clean and in excellent condition. Most are newer models.

Gurpreet Sandhu

Amazing team

Kimberley O'Donnell

If I could give them Negative 5 stars I would. Absolutely horrible customer service from the front desk staff from the second I walked in the door. Enterprise will not get you there they wont get you anywhere unless you are local. Ross the driver was a great human though.

Patrick Stewart

Went to rent a vehicle few years back and they forgot to register the vehicle when I got pulled over and got a ticket for driving an unregistered vehicle had to fight with them to get them to pay me the amount they never showed up for court it was just a bloody headache ended up renting another vehicle year later manager was super rude they also charged me to drop the vehicle off at another location that was 10 minutes away in Sherwood Park on the Henday ... They do not offer shuttle service to sherwood park. probably would never go back here again and the sherwood park sucks as well another nightmare when dropping the car off

Elizabeth Lindsay

Just returned the Dodge Grand Caravan I rented for a weekend trip to Kingston. Exceptional service from the initial call to make the reservation to dropping it off. Kudos to both Trent and Victor for excellent customer service - you both helped make the whole experience very positive and I wouldn't hesitate to rent from your location again and will be quick to recommend your services. Thanks again!

Cameron Robertson

Staff are great, and are pretty adamant about making sure you have a good experience renting with them. I made a note that the car they had given me smelled like cigarettes and they offered me another car, but I said that I didn't care too much, just wanted to make sure I wasn't charged for cleaning. They ended up giving me a discount which was pretty cool. Went out of their way to make things right.

Carlos Rosa

The girl that served me provided an outstanding job. I had a rental paid from Honda, since they mess up my appointment and since they would take over a day to do what was needed on my car, they had to pay for the rental. Since I refused to bring the car to enterprise for the distance, etc... Honda told me to leave the car with them. What I didn't know is that, if any damage would occur while the car was there, I would be responsible. So the girl at Enterprise explained the problem to me and contacted Honda and made them another piece of paper taking full responsibility if anything would happened to the while parked in their property.

Mohammed Qadir

This location has good service and courteous staff

Nino Taurozzi

(Translated) Unsatisfied (Original) Pas satisfait

Derek Noble

Take a vidio of the outside and inside of the vehicle. Watch out for the extra costs!!!!

Patrick Fontaine

(Translated) Very kind. Always offer the choice of different models when they have the possibility (Original) Très sympathique. Offre toujours le choix de différents modèles lorsqu'ils en ont la possibilité

Paul Everingham

Nice car rental place

Sroly Majer

THE BEST CAR RENTAL LOCATION!!! Great costumer service always with a smile. good prices the new manager "Thomas" is an extremely nice guy!!! When ever you need a car Enterprise in saint-eustache is the #1 place to go

Gary Landhunter

Great experience, good customer service and the vehicle was clean. The gentleman who help us was very professional.

Jacob M

Actually never had problems at this location.

Cheryl Reynolds

Fantastic staff who took the time with us. Friendly and knowledgeable plus personal. Great vehicle. Highly recommend the Moose Jaw staff and location.

Axiana

Service was excellent! Car was very clean

Bart Bremmers

Nice guys. They even drove me to Wallaceburg after I dropped off the car.

Brandon Melnychuk

The worst customer service experience EVER. As a platinum member I moved my business to Budget on Norte Dame. They never returned my calls, never kept me in the same class of vehicle as I booked. Completely disorganized. Do not rent from here if traveling to Kamloops. Go to Budget. End rant.

Carrie Wright-Plante

So far so good, this morning they picked me up and took me to the rental. Brand new, and very clean vehicle that I get to drive, until mine gets fixed

Bonnie Delaney

I have had rented twice and I would recommend this Enterprise to anyone. Easy, no hassles and exceptional customer service, Tim called to make sure that everything was to my satisfaction. Thank you!!

Andrew Plait

Staff were courteous and helpful. I had a printout from the Enterprise website with a quoted price which was lower than the price they gave at the office, and they agreed to match the website price. Found that the Enterprise website had an even lower price this morning, so I made a new reservation and they cancelled the more expensive reservation for me in a polite manner.

Zoltan Matus

good service, profetional, fast.

rob fraser

Great staff very much out to serve you

G Mail

Best car rental in St. Thomas

Justin

Very helpful staff.

Rob 1337

Always very helpful and very professional

Shola Falemi

Good service. I would have given 5 stars but I had to wait 20 minutes for my car.

Bonnie Swanson

Great service, definitely will use again.

Parth Upadhyay

Amazing staff . They will try their best to get ypu a good deal. Clean cars and great customer service. Big shout out for ""Mahipal Thakor" one of the best guys on the team !!!!

Roman Kulig

I don't recommend.They charge us so much vor normal pkw car its my last time by this company. I wish i would have more experience and i wouldn't agree with the offer.

Pedro Menga

Good staff and cars. Price overall is cheaper and if you have a Costco membership you can pay with a bigger discount!

Ben Jodrey

Enterprise is the best car rental in New Glasgow by Far!!!

The Ross Family

Great cant wait to rent another vehicle

Courtney Clark

Nothing! Disgraceful customer service...I dont think they realize their company runs off the business of the public

Vivek Dsilva

Nice service and the staff was very friendly

Mike Ocklong

Even though Martin Brodeur didn't pick me up, like the commercials led me to believe. I was in fact picked up

Cheryl B C

Very helpful friendly staff best price in town

Konnie Blaze

Great guys. Abhi is awesome!

Jesse Fieldwebster

Great service

Andrea Cairns

Great friendly service.

Prof SL

New manager is horrible. Please bring Kyle back. I rented vehicles from this company for most of last year, and gave it lots of my money (~ $2000 per month). Despite this, She tried to overcharge me for an additional driver, despite the fact that I booked with CAA, which waives the additional driver fee (She would be fully aware of this as the manager). Also, she would not work with me like Kyle did, and instead bragged about herself being the manager, and said "Well thats not the way I do things". in summary, I felt she acted unprofessional, provided poor customer service, had bad attitude, and I felt like she was treating me differently than she might treat other customers. I will not rent from this location again. Instead, I'll take the drive to London to deal with someone more professional, who doesn't try to fleece their customers with extra charges.

mauro mancini

Great and friendly service good pricing

Sandra Audet

Awesome

John Robertson

Great Experience.

StayFrosty

I have rented dozens of times and majority of the time I have issues with the vehicles not being available, flat tire, and empty promises that aren’t followed through on. I won’t be back.

Rafael Requiao

Nice place to rent a car, easy to schedule and get the vehicle. Helpful staff. They have a courtesy pick up and drop off too, which is useful.

Statik Sam

One of the best enterprise service I have ever experienced. The guy named ‘Abhimanyu(Abhi) Mann’ was really helpful to me. Definitely recommend this location.

Mike Cernick

This is by far the best rental experience I have ever had in my life! Josh is their only employee at this location and let me tell you, he runs this branch to the absolute best he can! He puts all of his effort into EVERYTHING that he does and it really shows! Everything was outstanding and just so seem-less! From the moment he professionally picked us up, helped us load up the rental truck, and brought us back to the location to fill out the paperwork, everything was just top notch and A+! Way to go Josh, you really deserve to be recognized by head office for your amazing attitude and incredible efforts! Thanks again for the awesome experience!

Mark Maisonneuve

Friendly, helpful and cheerful as always.

saeid khavandi

Great service.

Jair Lopes

Great dealing with all staff at this location.

Hillary Rockvam

This is my first time dealing with Enterprise and I am very pleased with the quality of their service and vehicles.

Nicole Doiron

Rented a few times now and the service is always great

Brent Lucas

Great service every time! Currently driving a rental from here now. Excellent vehicle Thank you

CC

I needed accident information, I was hit in a rental car in the past. The rental company sued the other driver. When I tried to contact Enterprise Rent-A-Car to get the information regarding that accident the gentleman in that department refused to help me, several weeks later and still no contact from them.

Rik Klinge

As the result of an unfortunate traffic accident I was left without a vehicle. I got set up with enterprise by my insurance company and I doubt any other rental company could top the service the St. Albert (Campbell) location provides. Immediate service paired with friendly staff who go the extra mile to ensure complete satisfaction for their customers all while tailoring to the customer’s individual needs is worth five stars, in my books! Thanks, Enterprise!!!

Ania Bylinski

Wonderful overall experience ! Used rental while my vehicle was in the shop, initially they had provided me with a 2wd, after asking for a 4wd enterprise st albert managed to get one for me the same day ! Communication was fantastic, the kindness of the staff was top notch.

Britt N

Amazing. They bend over backwards for you. 100% recommended.

Kayla B.

This location seems to be incredibly understaffed. Arrived about 45 mins early to pick up a vehicle which was fine, I brought work. But I sat in the waiting area all that time without being acknowledged at all. I had to go up to the counter and stand directly in one of the workers line of sight before I got any help. And he still didn't even say hello. The one other worker there, who was running around helping any other customers, was the one who finally helped. Vehicle had only a half tank of gas - they should be full, guys. And no washer fluid. Then I had an issue with the keyless ignition, called to get help - the phone rang over 30 times. I had to watch a youtube video to figure out what was going on. Excellent service from the one young man, who was on his second day there. Otherwise, absolute fail.

Andrew Russell

Top notch customer service. They were very personable with me and truly showed care. They also remembered what my weekend plans were when I returned the vehicle. The car was fantastic. It was quick and easy. Will definitely be my go to place for local car rental

Deep Thind

It's a scam. They make you pay for non existent damage on the car. And refuse to respond to e-mail. Just got my bill for $1100.00 for a 24 hour rental. avoid at all cost!!!! I posted a picture of a pre-existing dent, they showed it to me before I rented the vehical and said it was too small to count. After I returned it the uneducated individual said that I damaged the vehicle.

Brian Gouthro

Mom loved the car she rented!

Alex

Absolute waste of time. I cannot believe I booked with this place. We booked a truck weeks or a month in advance and my father showed up on time. They did not have the truck we booked and could not book us anything else. I wonder if they realize how hard they just screwed us over. Would not take a credit card number I send him by text message, have to swipe it.

Jaime Plante

Definitely friendly and helpful!

STEPHEN SILVER

Even though u have a card want u to have three references and if u don't know 3 people u can use you don't get car NO CAR FOR U !!!!

Marsha Beckett

Great service

Erik P

Cancelled reservation 30 minutes before scheduled pickup, offered no alternative solutions.