Reviews of Kingston Hyundai (Car Concessionaire)

Samantha F

Despite the rather intrusive sounds of construction, my experience at Kingston Hyundai has been exceptional. Mike de Moss gave me the royal treatment, was extremely helpful and personable, and made the transaction seamless. Integrity in customer service is rare but Mike lives it. Thank you for making this journey so smooth and enjoyable! P.S. my Stargazer Blue Elantra is lovely!

Trevor Semeniuk

Do not bring your Ioniq EV here for servicing! I got burned on my 24km servicing by paying $265 when every other Ontario dealer was charging between $80-180. I just called about about my 48km serving and Kingston Hyundai wants $500! Brockville is $170 and Myers Ottawa is free (yes, free!). I encourage Ioniq Electric owners to shop around because Kingston Hyundai is in a different universe of what is considered acceptable to service an EV,. Given they have no idea what an EV requires for servicing (check brakes, hoses, fluids and maybe rotate tires) I would be equally hesitant to buy an EV from them since they obviously know very little about them.

Chris Wellwood

Thanks to Mike in Service Dept for backing up the promise made by a former salesman two years ago. He took care of a small problem for me which, based on principle, would have me shopping somewhere else for my next car if the dealership had not come through. Rest assured, based on Mike's efforts and management's agreement, I will be purchasing another vehicle from Kingston Hyundai.

Christopher “Patriclis”

Had good experience here getting my first car. Chris Milner was very accommodating with my hectic schedule and I'd absolutely recommend anyone needing a car to meet with him. Basically bent over backward to get me into a vehicle that fit my specifications. Really solid guy selling really reliable vehicles. 12/10

Kevin Fair

This is a great place to work! I highly recommend it to anyone interested.

Chris Duncan

My wife and I both have Hyundai products and always satisfied with the service we receive at Kingston Hyundai.

FRYGUY PRODUCTIONS

I purchased my Uber-Mobile at this location from Chris M. He was very pleasant to deal with and had made sure to go over all the details for the features of my new vehicle before I actually took possession of it. Also he was nice enough to throw in 3 months of free satellite radio which was great! I would recommend the store to anyone who is looking for a Hyandai and is looking forward to enjoying a truly unique car buying experience.

Julie Mitts

Great experience at Kingston Hyundai. Had such a great experience working with Chris, very honest and very willing to work with us and accommodate us. He really listened to what kind of a car we were looking for and he made it happen! Would highly recommend anyone to go there! I highly recommend asking for Chris.

Geoff Pond

Had a perfect no-fuss purchasing experience at Kingston Hyundai last week. The sales representative, Mike, was very helpful, professional, and understood our requirements/preferences rather than trying to talk us out of them (as some other sales reps do). We never felt pressured or had the perception of trying to be upsold. We are so satisfied with our experience that we’re now considering replacing our second vehicle as well!

MarcusN

Poor customer service. Disappointing and frustrating. Spend your money elsewhere.

Jona Espinoza

My fiancé and I just purchased our brand new 2019 Hyundai Tucson and we absolutely LOVE IT! We couldn’t have asked for a better buying experience! Chris M was courteous, knowledgeable, patient and most importantly, we felt 0 pressure from him! Thanks again for the amazing service, and finding us the perfect vehicle for our family! We would highly recommend Kingston Hyundai!

nantana wongbart

Bought a used car at Kingston Hyundai today they treated me like I bought a brand new car with them, I’m so impressed. Very nice service Chris Milner is a great sales no push, no rush and he likes to say a joke that I didn't get it sometimes, you are good Chris!

patsysharpe

I purchased a trade-in Toyota from Kingston Hyundai and my overall experience was superb. My sales rep, Chris Milner was very attentive, considerate of my situation and well-informed about the vehicle despite it not being a Hyundai. Even the financing process was well-facilitated. Thanks!!

Jaykesh Batham

Great customer service, Instant response to customer with very polite verbal communication and top service.

Carol Tomalty

Hats off to the team at this dealership. I haven't purchased a vehicle from them, but my parents (late 70s) did. They spoke highly of their experience with the salesperson, Michael de Moss. My interaction with the staff came on Saturday, when my parent's old car broke down on Hwy 15, just days before they were to get their new (used) car. I called the dealership and asked if we could tow the car straight there (yes) and then asked if they could loan my parents a vehicle until theirs was ready (yes!). By the time we arrived about 30 minutes later, everything was ready to go. I felt that the staff, especially Micheal, took very good care of my parents and made the experience very worry-free for them.

Crystal Dufresne

This dealership is amazing. All staff was amazing from start to finish. I also want to mention that Mike Abercrombie was great to work with. Professional and informative. All information that he gave me never changed from the start to the finish. I would recommend anyone to go see Mike at Bath Road Hyundai. Thank you again for making this a wonderful experience.

Joëlle Babcock

Awesome sales people! More than helpful and no hard pressure sales. Thank you Kevin Fair.

J & D

Purchasing a car here - especially with salesman Mike Sinclair, is definitely a pleasure - we've bought 2 vehicles thru him - no high pressure tactics and he's very informative and accommodating. Even scheduling service appointments with Kingston Hyundai is fine. However, dealing with the females that handle the payments of automotive service appointments are totally a different story - ranging from no customer service to poor or even rude customer service. Very frustrating when you are forced to deal with individuals that are clearly is in the wrong profession.

Jon Lee

I received exceptionally good service from Barbara when my Hyundai Ioniq had an emergency breakdown in Kingston. My wife and I were travelling to Kingston from Toronto during Canada Day and my car shut down and wouldn't turn on. Barbara was very nice and provided us with many updates as they were troubleshooting the issue. The service department even helped stay overtime to try and diagnose the issue. Unfortunately they could not figure out the problem before closing. Barbara helped us with a loaner vehicle so we can return home safely. Thank you very much for your exceptional service and helping us during this stressful time.

Katie C.

I got fantastic service here! Almost lost a family weekend of holiday fun because an issue with my 2017 Elantra GLS. Showed up Friday morning at the renovated drive-in service department to friendly and helpful staff. They quickly did a diagnostic and found the issue and replace the part promptly. Thank-you so much. Will be back!

Avi Patel

TL;DR: avoid buying here. I bought a Elantra Preferred here in April’21 - within a week the passenger side window was squeaking as if something was loose inside the door panel, I booked a service appointment, they didn’t fix it. I did the same thing twice again, no fix. Then I called the salesman to lodge a complaint, bought it again for service, again no fix. Then I took the service manager for a ride in the car - they kept the car for 2 days, and then said it was 80% fixed and the “they did the best they could”. It has been only 6 months of car ownership, I took the car to service 5 times for the same issue, without any compensation. There is still a irritating squeaking noise when I go over bumps. The issue is still not fixed. Pathetic service experience, no discounts or offers. Avoid buying here - take your business elsewhere.

Emmanuel Tamrat

Chris Milner and the team at Kingston Hyundai are setting a high standard for the modern dealership experience: professional, attentive, thoughtful and consultative. Despite leaning towards a CR-V initially, Chris' suggestion to test drive the Santa Fe was exactly what I needed to change my mind. With ample time to decide and no sales pressure to purchase, the decision was easy. Excellent experience from start to finish.

Charles Rae

Venue is peppy, stylish and roomy

Josh Peck

Had a part recalled booked my appointment spent $40 on ubers and they don’t have the part. Why have me come in at all ? Y’all suck .

Cam Inglis

We've had two vehicles from KH, and we're happy owners for sure. Long after the warranty expires they're where we go for service. Absolutely, five stars.

Sam Hanna

Great experience! Mike helped us all they way through and got us into the perfect car. Very professional and full of knowledge, made sure we were comfortable and answered all our questions. I would recommend any of my friends and family to go to these guys if in the market for a new car! Thanks guys you rock!

Yannis Amador

Kevin my sales advisor was patient to show me several cars until we found the one I really like. He know the business! He is awesome! The financial assistance was great, cant compliant she assisted all the way explaining everything really well and clear. Great experience @ Kingston Hyundai!

Courtney Maurice

I was recently in an accident, so I had to make an unexpected purchase, which was very overwhelming. I had went to a few other dealerships and they were no where near as pleasant as everyone I worked with at Hyundai. What an absolute pleasure to purchase here! From start to finish it was just an all around great experience. I worked with Chris M. whom I would highly recommend to any friend, family or stranger on the street! He was extremely knowledgeable, and helped find the perfect fit for me. I could not love my new vehicle more, and I look forward to returning in the future to this amazing dealership, that clearly cares for their customers. Thank you for making this experience a pleasant one, during a very overwhelming time!

Wayne Mclean

On January 27, I went in for an oil change and was quite happy with the covid 19 concerns and procedures. The gentleman Vince served me and looked after all my concerns and needs in a quick and pleasant manner. When the work was finished , he covered all they had done to the car and I left feeling good about the dealership and how I was treated. I think when some one does their job well they should hear about it Wayne

Robert Cox

Previously always bought Honda vehicles but they had nothing in our price range this time round. Hyundai had just the vehicle that suited our needs (Hyundai Elantra Tourer - sadly discontinued model). Little nervous but after couple years it's working well and the service at the garage is efficient, friendly and courteous. As of now would certainly be happy to buy from them again.

Andrew Kelly

I didn’t end up purchasing from them, but I had a great shopping experience on my vehicle search! My sales rep Mike A was great, answered all my questions quickly and was very easy to deal with!

Ben McBain

Took my Sonata there after I noticed I had a flat on the way to work, they took me in, checked out the tire, discovered that there wasn't a hole in the tire and filled me up with air, all in under 30 minutes and I was a walk in. Albert the service tech was also amazing. I have also bought countless parts from this dealer and they always are very good about getting me the weird and odd parts I ask for for my 13 year old sonata!

Christine Conboy

Ben at Hyundai was great to deal with and super nice! Car shopping is never easy, there are so many things to consider and to make sure you find out about. Ben made this process so easy and was extremely personable throughout! I am excited to join the Kingston Hyundai Family and deal with a dealership/service department that cares about their customers! Thank you Ben!

Evan Rees

Hands down the best service I have ever received from a car dealership. I have had very poor experiences in the past at other dealerships and this experience was something completely different! Everyone was very inviting, friendly and honest. We love our new vehicle and would definitely recommend.

Lyndsey breen

I just purchased my Palisade 2020 from Kingston Hyundai, the people that work there are a amazing, A Special thanks to Kevin Fair that helped me. I would recommend Kingston Hyundai any day. ❤I love my Palisade❤

None Urbzz

What a fantastic experience I had at Kingston Hyundai. I had been looking for a specific automobile for a few months and finally found one here. I had previously owned a Hyundai and was looking to upgrade. I showed up at the Kingston Hyundai dealership with the make and model i was looking for and from the time I stepped into the dealership until the time I picked up my vehicle, I felt like a king. Everything that I requested and needed from my Vehicle, Chris (sales rep), Marlene (Finance) and Al Shop Manager, went above and beyond to make sure I got it. I could not be more thrilled with my vehicle and I would not shop anywhere else. Great job guys. Your dedication to your customers and detail of the business and your vehicles is outstanding. Thank you for taking the time with me and showing me that you really care about your customers. The effort that you guys provided, not a lot of places do now a days. Hyundai is very lucky to have you guys. I really look forward to servicing my vehicle with you guys knowing it is in great hands. I will be sharing my amazing experience with everyone I know. Thanks again guys.

Margo Gower

Had a very comfortable experience. Love our new vehicle.

Sherry Heikamp

My experience was great! very professional an a team that was very respectful very glad I choose kingston hyundai an Chris Milner is the best thank u for making my experience fun an truly thankful for your patience an kindress u definitely are very good at yr job an knowledgeable about the vehicles

Chris & Michelle

Dealership looks great, having the recent renovations completed. The staff are always smiling, and happy to be at work! Always love looking at the new inventory coming in, the Hyundai line up has something for everyone!!

Howdy Doody

I've been an active consecutive very satisfied customer for the past 14 1/2 years. The sales and service teams have been excellent from the purchase to service experiences. Thank you and keep up the great work.

Keenan Clarry

Excellent and friendly service, salesman Chris Milner was a joy to deal with, very professional and caring. The dealership as a whole was very accommodating and helpful during our search and went out of their way to help us. Would absolutely reccomend paying them and Chris a visit if you're in the market for a new or used vehicle.

Judy Inglis

Great service the other day. Car cleaner than when Ieft it there. Ready when I came back for it. Friendly courteous staff.

Gary Kennedy

Just bought a car from Kingston Hyundai and we were both very pleased with the experience. Steve Scott was a pleasure to deal with, not pushy but always available to answer our questions. The process was fast and they explained everything very clearly. We would defiantly give them a look in the future.

D

So I just had an amazing conversation with Rob. I'm looking for a vehicle and through his direction I was able to nail down a good choice. I'm a bit clueless with car stuff and Rob was able to answer all of my thousand questions thoroughly and to completely, and he even taught me a couple things about car buying. Thank you Rob. It's people like him whom the world needs more of. I will certainly be sending all my friends and family your way when they need a vehicle.

omgimonfire123456789

Had a fantastic experience my new Kona !

Dan Meehan

I have never had a problem with this dealership, in fact I have purchased two vehicles from them. I am very happy with my service appointments and the staff, from sales to service has always been very friendly and accommodating. I would recommend this dealership to anyone who should ask

Hannah Sly

Wonderful! I just recently got my winter tires put on and the process was seamless. Great service and friendly employees!

Jan Orr

I will not ever return to this dealership. I was treated rudely and my questions were not answered. I felt as if they truly did NOT want me as a customer.

Justin Halladay

Take you for every cent they can. Tell you get a 5 year warrenty but you only get 3 years. Do not recommend!!

Joanna Rivera

Would not purchase again from Kingston Hyundai. The service seemed professional until I noticed that the seller wrote up our purchase agreement with $700 in extra fees that were NOT explained as optional items with added cost to us. I questioned the extra fees before driving the car off the lot and stated that I did not want any extra services that would increase the base cost of the vehicle, but was told that it was too late to do away with them; instead the seller offered a free meal as if that would make up for the $700 extra I was being roped into spending. We were in a pinch to replace a vehicle and they took full advantage. Originally, the seller presented the additional items as perks that were included to close the deal/gestures of good service, however, we paid for every bit of it in extra fees. We overpaid in the end.

Alison deGroot

I went to Kingston Hyundai on Saturday, October 2/21, in need of a new vehicle. Rob in sales met me at the door, and after 3 test drives I chose my new Hyundai! The service was professional, and friendly, and super easy. I would recommend going there for certain!! I was treated with respect, and the environment there is relaxed, clean, and friendly. Thursday October 7/21, my car was spotless and ready for pick up. Kyle in finance handle the paperwork with ease, and within no time I was off in my new wheels!! Going back for services on my vehicle when needed! Thanks Hyundai and staff!!

Steve Hughes

Great place to get an oil change. When they forget to tighten a drain plug and it falls out while driving leaking oil everywhere and causing the engine to be wrecked, they will blame it on faulty parts. It might get put through warranty if you drive a certain model of vehicle so that’s good for the dealership, but not good for Hyundai Auto Canada. How does the guy who did the oil change still have a job there?

Melinda Stewart

What an amazing team at Kingston Hyundai. Thanks to Chris, Bob and the lovely Marlene. This is my 3rd new vehicle from this dealership and won’t be my last. Thanks Kingston Hyundai.

John Misheal

Top notch service , they went out of there way to help me fix my Santa fe with them short of staff

Mridul Ahmed

Just purchased my first vehicle with dealership and Nina was there to help me out with everything. Great work ethics and very friendly. She is very skillful and helpful

Dave Londry

I have always been quite satisfied with my interactions with Kingston Hyundai. I have purchased 3 vehicles though Michael Abercrombie and I would certainly recommend him to friends and family. I have always found the service department personnel pleasant to deal with.

Mike Fleet

We had excellent customer service at Hyundai Kingston. It was a pleasure dealing with our sales person Grahame White, the sales manager Mike Sinclair and Marlen in Finance. They made the whole experience of trading in our vehicle and purchasing a Santa Fe very easy.

Daniel Lu

Simon was super helpful in explaining all of the options and payments available as well as and showing me all the features for the car. I couldn't have asked for a better experience in my first car purchase!

Lynn Cooper

Since moving to the Kingston area, I have been happy with the service from this dealership for both of our older Hyundai vehicles. Most of my dealings have been with Mike in the Service Dept. He is professional, has a welcoming presence, and provides good communication and support. Your customer service is appreciated! Keep up the good work!

Chanelle Pilon

Had a great experience shopping for my first new car at Kingston Hyundai! Chris Milner was extremely helpful and patient during my search for the perfect Kona ????

Robin Hillier

I could not have asked for better service from this dealership , Kevin Fair was knowledgeable and very patient with me, and I loved his no pressure approach, he seemed genuinely happy for me when I FINALLY made a decision. Marlene in the finance dept was also very friendly, approachable and knowledgeable, she was also a great sales person, I purchased all the extras she recommended, to protect my new vehicle, I will be purchasing my next vehicle from this location as well, although with all my protection won’t be for some time yet

Ron Bell

From the reviews I've read, I don't seem to be the only one that thinks so highly of our Kingston Hyundai dealership. From the outside, it's in a great location. The new renovations and large lot give it a clean, contemporary, welcoming feel. On the inside, you are greeted by a very inviting lounge area and friendly staff. I've only had my 2022 Tucson Ultimate Hybrid for one week now but the entire purchase experience has been excellent! The whole team was a pleasure to deal with but I'd like to make particular mention of Grahame White from the sales department, who I was lucky enough to have look after me. I'm the kind of guy that probably asks more questions and does more research than the average bear and he was right there every step of the way. From several initial test drives trying to decide between the Santa Fe and the Tucson, to investigating the the seemingly endless choice of trim options and specs, Grahame was always professional and got back to me promptly with any questions I had. I eventually ended up ordering the Tucson from the factory in Korea in order to get the Hybrid in the trim and colour combination I wanted and Grahame kept me informed as to it's arrival date at the dealership. It actually came in early but I was selling my old vehicle privately and Grahame and the dealership kindly afforded me extra time before I took possession of the Tucson. Upon arrival, the vehicle was exactly as ordered and was immaculate inside and out. I appreciated the fact the gas tank was full and the first maintenance check was complimentary. These little things mean a lot and usually give a pretty good indication of what's to come. Some of the accessories I have ordered (floor mats, etc) are on back order due to Covid, but again Grahame has kept me in the loop, which I very much appreciate. On purchase day, the operation was seamless, thanks to Grahame and Chris in finance. Grahame has already provided two tutorials (over three hours) on the vehicle's technology etc, taking all the time necessary to make sure I had all my questions answered and was comfortable in the vehicle. Moving forward, I'll be bringing my vehicle in for servicing to a dealership that has, at least to this point, exceeded my expectations. Thanks once again to Grahame and the entire team at Kingston Hyundai.

Sherri McKenna

wonderful service by Patrick (sales) and Chris (financial services)...Patrick spoke directly to my kids to discover their needs and made sure to explain every aspect of our vehicle that was important to us! Great customer service and great experience..

Paul Ward

Had an 8:00 AM appointment and dropped the keys off at 7:50 AM. No feedback provided by Service Advisor and when I checked with him at 9:30 AM he advised that it would be 5 to 10 minutes. At 10:05 I sought an update.This was not an enjoyable experience with the service department that is less than forthcoming with info for the customer.

Tom Cruise Control

These guys were great, helped me out of a tight spot, very quick and easy service. Was able to have multiple things in my car fixed in under an hour with no appointment. Very very helpful

Patrick Jennings

Kingston Hyundai has one of the best service departments I have experienced and I felt they should be acknowledged for that.

Christine innocente

The team here is unbelievable. We have purchased 6 Hyundai cars over the years. Even when we were posted to Ottawa, we came back here for sales and service as often as we could. Don't forget to ask for the military and the repeat customer discount. Thanks especially to Barb and Bob for 15 great years of being trustworthy, honest and fair. PS they are under construction but I've included a pic of the finished product. They are open for business.

shelby sly

Always a great experience when I come in. Barb and the service staff are always friendly and very accommodating.

Ian Stacey

Service department had no desire to see to inspecting why my rear license plate bracket had failed in a 2017 Tuscon. I suspect cheap engineering, waiting until the weekend when I'll have time to pull the interior trim apart to see how it was put together. (Fun) No worries guys, it's not as if we use our cars to put food on the table! In the meanwhile it will remain a perfectly acceptable practice to laugh at customers. We'll just figure out how to make maintenance issues convenient for you.

Rai Allen

I walked in and asked for a test drive, the sales person who was assigned to me did not even bother to come with in and show me how to use all the features of the car. He didn't even make much effort in assisting me. I am buying a Palisade Ultimate Calligraphy which is a luxury car and the service was not even matched up.

Trevor Stork

Jut purchased our second Hyundai dealing with Chris Milner. A fantastic salesman who goes above and beyond to ensure you find the right vehicle for your needs and makes sure you leave completely satisfied with your purchase. Mike and Barb in the service department and Chris S in Finance have also been great to deal with.

Dianne Carey

A very positive experience. Very attentive sales team; all options and costs clearly laid out with absolutely no pressure to include any additional features or services. I was treated with respect and consideration. I highly recommend this team!

David K

Was on the way through Kingston and the 12V plugs in the car stopped working, I figured it was a fuse and just happened to pass by KH and decided to stop in, mostly to just pop the hood and figure out what to do. I couldn't figure it out myself easily so asked for some help. They were excellent and I'm grateful, so thank you Kingston Hyundai service dept!

Heidi Frude

I would recommend Kingston Hyundai to all my family and friends! The staff is so friendly and very helpful and informative about the vehicles. A big thanks to Chris M. For helping me out with my purchase and making sure I knew everything about the vehicle. I wasn’t rushed or pushed into buying anything, and overall had a great experience!

Suraj Sundar

Best service!!! These are really nice and helpful in every single way. I recommend this place to all my friends and family members. I was having issues with my car every single week and they fingered it out what’s wrong. And never had any issue after. Good customer launge and really nice people.

Lynn Garrison

Great staff. Very friendly and knowledgeable. Over all a good experience

Delnaz Rabadi

The staff at this location were very helpful and pleasant to deal with, and made purchasing my first car a positive one. I will definitely continue to come to this location in the future!

Matt Ferguson

Had apparent engine issues on Christmas Eve and without an appointment Barbara, Cole and Albert were able to have it sorted out in under an hour so we could be on the road to make it to our families for Christmas! Unbelievable Service. Highly recommend working with this dealership.

Paul Li

"You guys are really nice people!" Store with elegant design & decor, nice & friendly people, fast & professional repair. Best experience, highly recommended!

Heather Kirby

The process was easy and professional! Everyone wa swelcoming and very helpful. I am so happy with my new car! Grahame White was excellent to work with, as well as Marlene in Financing.