Reviews of Kingston Honda (Car Concessionaire)

Robert Stevenson

Great new waiting room. All staff where friendly and helpful.

Harbinder Chhpianh

I wish I could select less stars..... Poorest service I ever had for any business. I called on Friday to get an appt on Wednesday. Person(I know his name) said he will call me in 15mins, well no one called. I called on Wednesday 3 times and finally spoke to same person and requested to see him today. He did, everytime I asked him question he had to leave the desk to ask other person. At the end he gave up and said I should email him to know details. ( What the heck). Then I asked him another questions about numbers of finances, he asked to see another person ( I know his name as well) who was the most rude person I have ever seen. No listening skills at all, just wanted to say whatever he wanted and said he can't help us today. All the conversation in air without going in my details. Finally I asked him one question, do I have to do this at this location he said no. I felt happiest person .....thanked him and left this location. Unfortunately this location is 1km from us but far far for good service.

Jon Swaine

Wasn't looking forward to car buying at all, but dealing with Doug, Randy and Jason and Kingston Honda - every step was easy, never any pressure, and totally fair and honest. Doug took lots of time to make sure that we understood all of the features of the car and Jason and Randy were very fair and sensible with the administrative stuff. A great experience all-around.

Leighanne Feeley

I purchased the extra warranty on my civic I bought last July and I kept wondering if it was a waste of money added on to my car payment.. until I got a flat tire a few days ago! I called Honda and they had someone from their roadside assistance program at my house within two hours to put on my spare at no change! The next day I called Kingston Honda and I was able to make an appointment to have my tire repaired for free and they mentioned that I have three more left in case it ever happened again! They even let my boyfriend drop it off while I was at work. Really glad I chose a Honda for my first new car ????

Kylan Tavares

As a "Kinstonian" and an essitianlial worker I recently purchased a vehicle and had one of the best experiences I have ever had making a vehicle purchase. Jason was my contact and he could not of been more humble, informative and polite. I have already recommended this dealership to others and will continue to do so. They really do make purchasing a car a great experience!

Denise Bertrim

love going to Kingston Honda the staff are knowledgeable friendly and professional. The service I receive is outstanding they are very accomodating and it is always a great experience. looking for a new Honda or service I would definitely go here.

Mitchell Kraus

Simple, and straightforward

Andre Linsky

Bought 4 TPMS sensors off their parts department to be added to our winter tires ($175). Had our winter tires installed elsewhere. 3 of the TPMS sensors were leaking. The dealership completely refused to reimburse the leaking sensors. Manager also doesn’t call back when asked to be spoken to. Not the kind of experience you are expecting from a car dealership. Will definitely purchase our next vehicle elsewhere.

Douglas Clarke

Excellent service

Kiara Vallier

I bought my first car, a Honda Civic about 5 years ago now and Cindy Johnson was amazing at helping me find a reliable vehicle that fit my needs and within my budget. The service since has been great and after what seems like endless hours of driving my civic is still going strong!

Holly B

I purchased my used 2013 Mazda 3 at Kingston Honda, and the service I received from Gary Newcombe at the service desk was fantastic. He was very friendly and extremely knowledgable, able to answer all of my questions about the car. He knows cars inside and out! Gary went the extra mile to make sure that I was completely satisfied with my purchase. Kevin handled the financial aspect of the purchase and was also very friendly and thoroughly explained all of the paperwork. Overall, a good experience.

Nancy Willis

I have owned a Honda Fit for 5 years and went in for service this week. Staff as always were very pleasant and welcoming. Service was completed ahead of schedule and I was able to get on with my day with extra time to spare! I sure do love my Honda and the Kingston Honda dealership!

Emma Sulley

I had the absolute pleasure of purchasing my first car with Honda Kingston!! Jason was so helpful and knowledgeable about their vehicles and made the process so quick and easy! Never felt any pressure to purchase, and I’m in love with my new Civic. 10/10, would highly recommend.

John Nichols

I edited this review down to 1 star. Because it's become next to impossible to reach them by phone. They don't return calls, and you ALways get voice mail when calling for service. Finally I gave up and went elsewhre for service. I will never buy another Honda from them. Or call them for service. Why call when you always get a machine, and they don't even return your call? Not good. My advice is buy your Honda somewhere else, and take it somewhere else for service. If you have a problem with your Honda, they couldn't care less.

Catherine Hyett

My service appointment for an oil change was booked for 8:30 am, and I was told when I dropped the key off that I should expect to wait between 3/4 hour - 1 hour for the service to be completed. Two hours later (meantime I was wandering around outside since there was absolutely no seating anywhere on the premises either inside or out) and still no car in sight it was explained to me that they had no ramps available up to that point in time, hence the wait. To my mind this situation was totally avoidable - surely at the time I booked the appointment booking system would have indicated that no ramp would be available until later in the morning? I'm a working person and had a client appointment booked for 10:00 am assuming that an oil change would never take more than one hour. This is no way to treat customers - if my car hadn't been leased to me I would NEVER ever again bring my vehicle to the Honda service department. NEVER!

Teresa Pires

We purchased a HRV 8 months ago, and was told the breaks were perfectly fine, even though there was some squeaking and we questioned this specifically- there was some strange slipping when we used the breaks over last couple of weeks, and when we took it in, were then told that the pads are routers were all rusted and in very bad condition- meaning they would need to be replaced. Seems like there was a pre- existing issue that could have been resolved before purchasing. The service centre did not budge and told us to talk to the sales people if we were not happy! Very poor service, and shady business practices! Bill was $1000 for something that should have been dealt with upon purchase!

Lee Merchant

Excellent experience from start to finish. The Sales practices have been modernized, allowing negotiation from home and eliminating the traditional 'sit and wait' approach. The cost of the vehicle was as one would expect after researching 'Invoice Costs' , etc. Each of the staff, Jason, Doug, and Peter were upfront honest and professional. It is also noted that from my previous buy there two years ago, the salesperson Cindy, has gone out of her way two times to help me out when my car went into service at very inopportune times. If you need a Honda, I would recommend this dealership.

April Wagar

Staff is very friendly and eager to help. I came to Kingston Honda to book my brake service. The day of the service the Shuttle driver was waiting for me. The service was done much quicker than I expected. I had expected at least 2 to 3 hours so I wasn't ready when they called. They were more than happy to wait and pick me up around my schedule. The shuttle driver was friendly and safe and the vehicle was extremely clean. The other reason I came to Kingston Honda is because the dealer in Belleville claimed that my warranty and extended warranties did not cover the rust and paint flaking on my 3year old Honda Fit (Which is a known issue for my paint colour as per the letter from Honda Canada). After explaining to Kingston Honda what was going on, they took pictures of all the spots, made a call and in under an hour advised me that everything is covered under the warranties. They have kept me in the loop with all the communication between themselves, Honda Canada and the extended warranty, by CC'ing me on the emails. The service has been above all expectations. Thank you Honda Kingston!

Riane Scremin

My experience at Kingston Honda was beyond any expectations. When we decided to buy a car, Honda was the first store we went. We had an appointment with Daniel Lopes who served us very well, super friendly, listened to us and answered all our questions, we felt so confident we didn't even think about going to visit another store, the leasing was a great fit for our situation and the finance process was very clear with excellent communication with Peter. I highly recommend!

M M Morshed

Recently took Honda Civic LX - 2022 from Kingston Honda and It was an amazing experience. Being very new to Canada, I was not in a position to have a Brand New Car but they sort out a solution and offered me the Car I was looking for. It was wonderful overall experience at Kingston Honda with Cindy Johnson and Steve Buckingham. Cindy Johnson is very knowledgeable about the Car and very friendly to help you out with any enquiries. She was very emotionally attached to us all the time. Helped us with every possible informations till the end. God Bless her and her family! Thank you once again Cindy Johnson. Steve Buckingham, Business Manager, who picked us to get help with Finance, very positive and professional person. Also met Jason Willis, General Manager. Had an amazing experience buying a Honda Civic. Everyone at Kingston Honda was super welcoming and informative.

Bethany Wright

The salesman was very nice and very no-pressure. We told him the deal we were looking at for a comparable vehicle and he crunched the numbers; he was honest when he said that the other deal was better and he didn't waste our time. He also didn't pressure us into buying a more expensive vehicle from their location, which we appreciated. Even though we didn't buy a vehicle here because the prices were higher, they certainly have great customer service!

M. MANASSÉ

Showed up without appointment, and was offered service right away! Very accomodating business ever!

Brandon Deyo

Recently took my 2016 Civic Coupe in for service. The a/c had failed and was blowing warm air again, since being repaired under warranty last year. I knew my long commute (and significant KM's) would put me out of warranty coverage this time. I was going to take my car to my 'go to' mechanic downtown who sometimes helps me on the cheap but what you get at the dealership, despite it being more expensive, are certified Honda mechanics, genuine Honda parts, and what's usually missed: recently announced/extended warranty service. In my experience, some local mechanics either don't bother mentioning these or don't even know about them until months later. In any case, I had an intermittent brake noise issue that I knew had to be taken care of as well (brakes, rotors, and pads). I also hadn't done the Honda recommended transmission fluid change, so I decided to take care of multiple issues while I was there. Luckily, I had accrued some recent OT at work, so I had a little extra in the bank. At the end of the day, it was an expensive trip compared to the work I have had done elsewhere, but I always expect to pay a little more at a dealer. You get better parts, you pay more in labour. It is what it is. When the a/c stopped working a few days later, I was less than impressed! BUT, it turned out that the a/c work I paid for (a broken o-ring on the a/c pressure line) was actually a much bigger issue. Upon taking it back in the next week, I found out that the damaged o-ring that had been fixed actually allowed them to find the bigger issue: the condenser had holes in it and needed to be replaced (an expensive job). Having already spent the money I had set aside for the work, I was upset and ready to give up and try my guy downtown... Enter Jason Willis! :) Jason spoke to the service department and worked with Honda to get my condenser replaced under the extended warranty. He also waived the cost for the second day of work...and did it all with a smile and empathy for my situation. This guy is the GOAT. If not for him, I wouldn't come back...but I will because he has never let me down! Because of him, this 1 star review is now a 5. Satisfied and will return (and buy my next Honda from him as well). Cheers!

Chanelle Lafrance

Great Experience with these guy’s! Jason Willis and Steve Buckingham are truly is the best- Although I have not met them personally yet because I live in Toronto, they have been working with me over the phone, email and through text messages for the past 2 weeks. They diligently responded to all of my questions and concerns and have gone far above and beyond what anyone would ever expect. Jason and Steve have been nothing short of extremely professional and responsive. The car arrived yesterday and looks fantastic- I will be referring friends and family to them for sure! Thank you, Kingston Honda, Jason & Steve!

Kelsey L

I purchased a used vehicle from Kingston Honda back in January and I worked with Payton. She was really helpful in explaining the buying process and was knowledgeable about the vehicle and it's features, which meant a lot as this was my first car. Everyone at Kingston Honda made us feel very welcome and they made it easy to navigate the process. The car had a few minor issues that needed to be fixed and Kingston Honda fixed them all without any issue! I'd definitely go to this dealership again and highly recommend them :) thanks again!

Jitka Satori

It's been an absolute pleasure dealing with Jason Willis and Cindy Johnson at Kingston Honda. I was a bit unsure about whether to buy a new car or a used one. Jason gave me a 5 star guidance, information and personal attention which helped me make the right decision for me! And after buying the car, Cindy patiently helped me understand all the features and gave me enough time to practise as well. I would recommend Kingston Honda to anyone looking to buy a new or a used car! With many thanks, Jitka Satori.

Michael McDowell

I'm sad to say there is a serious issue with this company returning phone calls. I first called and left a message about a month ago, with no returned call. While in Kingston I stopped in to see a rep at the service desk and he was really good. I made an appointment to come in and did so a week later. They determined I needed a few parts to repair the car and they would call me when they arrived. I received a call to my voice mail Monday past and called back and had to leave a message on their voice mail. They called me leaving a "this is our second message and we are booking into December to do repairs" message, so not a response to my call just a second call. I called again and had to leave a third message. No call back. We have a windshield washer issue and with winter coming, we may be stranded with our disabled son. Someone should answer the phone. Finally reached them, December 7 for appointment the excuse was they did not have my number, whatever. this would also have been a no issue if the service guy would have left a name and extension. EPIC FAIL

Pharmacist Desk

I would like ke to talk about Bob , he is the sales manager at Honda Kingston. I don't have much knowledge about cars but Bob made my experience very smooth. He is a true gentleman, down to earth and always ready to serve you with his sincere services. I can trust on his advice blindly. Omer

Lucas Kring

The Honda team treats you well. This company cares about your opinion about their product and services. IMO, new civic is the best bang for your buck. Has the appeal of sports car, and the features of any luxury vehicle for an economical price. Recently, had to replace a part. Its nice to know that the civic has affordable parts and a fast service. I even forgot about my appointment time, because life's distractions and they still serviced my vehicle in a timely manner.

Amrut Korde

Got my car from Kingston Honda last year. Everyone was very welcoming and they hooked me up with the best car for my buck. Jason was just amazing. I got the delivery in just 2 days which was pretty awesome. While delivery, Kirti was thorough with all the functions and she explained everything very nicely. 5 stars ⭐️

Peter Sheremeta

2019-11-16. Good service, knowledgeable and friendly staff. Had a leaky AC system which thankfully was still under warranty. Parts were ordered, appointment made and courtesy shuttle was very much appreciated. Good job, Kingston Honda!

Craig Fountaine

I had the best experience . i had a tough decision to make and they made it seemless . props to cindy ,peter, jason and sorry i forgot the womans name who helped me set my car up. I drove a gm truck and had unreal experience with lack of ownership of their product . kingston honda had by far the best presentations, service and support at finding what was best for me at a resonable price point. I read some reviews and spit the bad reviews i would highly reccommend honda anyday . thanks kingston honda ! Thanks for opening the door into your family and its a pleasure driving my new ride !

Sales Lakeside Pools

Kingston Honda and Jason Willis deserve much more than five stars for the care and service they have given to me since I came to Kingston. Awesome support and advice from Jason and kudos to Kevin,Agnes and Tyler. Fabulous experience and an exception product!!!

Karen Burton

Wanted to give a huge thank you to Mike and Dustin for fantastic customer service and taking care of me today. I appreciate it more than I say!

AChamp

Business Manager is a thief. Their financing is a joke. Seek out financing from external sources. "My time is to valuable" - Business Manager

Amanda Wood

The Covid-19 protocols were excellent. My service advisor Mika went above and beyond to make my experience a very positive one. Thanks to the entire team at Kingston Honda.

Calista Copas

Very friendly and helpful, helped me pick my perfect first vehicle with no harassment/pressure like at some other places in town, helped me get the vehicle I wanted within my price range. 100% would recommend seeing Dan Lopes, he was amazing and still helps me with any questions I have! I will be for sure recommending friends and family to go to Kingston Honda to see Dan.

Paul Carney

I have always been happy with my experience at Honda!

Shane Straughan

Great service and great people, bought a used car from them and they made sure it was safetied and it drives like it’s brand new!

Cory McKenna

Salesman Randy and the entire team at Kingston Honda were very professional, obliging, and thorough to deal with every step of the way! I took a train from London, ON to pick up the vehicle and they even picked me up at the train station. What a huge help! Their sales and service was so smooth that it was even worth the 4+ hour drive!

Psychonautical

This place is a disaster. I cannot believe that a dealership would let their service center be run in such a disorganized and disrespectful fashion. The receptionist, Tanisha. Was the most unhelpful and disrespectful person I have ever had the displeasure of speaking with on the phone. It'd be easier to write a list of what she did right, but that would be no fun as it would include "Said hello and asked for my name" Aside from that, she was absolutely ignorant of all proper procedure. A critical manufacturers defect is present on my car. A recall letter was sent and I was just made aware recently. Trying to call to make an appointment was a travesty. According to Tanisha; Tires are more important that fixing critical defects. The car isn't new, so there is no priority It's not purchased from that dealership, so they don't care She did not even look up the part number to see if it was available. An absolute joke and a complete fool of a receptionist. Good luck Honda, if that's who you choose to represent you then I truly hope you can pull through.

Christeena Beaudry

Awesome service... Dan Lopes was great with us..it was the best experience looking for a vehicle.. I highly recommend Kingston Honda for anyone looking for a new or used vehicle.. I love my new Honda ????????????????

Jason Budd

The service provided was excellent. The issues relating to the vehicle were addressed in one day and a loner vehicle was provided so that I could get to work and also in case the repair needed to extend to the next day (it did not). Overall, I was very satisfied with the service I received.

G

Great service.

Antonio Arroyas

Fantastic service, got my pilot fixed while on vacation here. They gave me a loaner vehicle and I was back up and running in under 24 hours.

Jeanette Arsenault

Owner and staff are great to deal with. They go above & beyond in service. Highly recommend them to deal with - love my Honda!

melissa randle

Car is great, but wow their customer service was terrible. Told me I could pick up my car at 10, called at 5 to 10 saying oops, they meant noon. I was already there (I live 30 min away). It was nothing but issues trying to get my car. I won't be going back for my next car, that's for sure.

Terry Mccann

I recently acquired a brand new Honda Civic at a ridiculously low price through a promotion. From the time I first walked through the door I was greeted by friendly staff members looking to assist me. Even the owner had time to speak to me about my new car. I found the sales and management team very accomodating during the paperwork process and knowlegable in explaining the vehicle features to me. A very satisfied customer as I exited Kingston Honda in my new Civic.

Jeff Patton

Everybody went above and beyond to treat us very well and we didn’t feel pressured to buy. They were honest and up front about costs, didn’t try to up-sell us anything that wasn’t useful and were very reasonable in offering a price for our trade. Buying a car is stressful enough and you don’t have to worry here about being talked into spending money you don’t want to.

268 Weller Ave

Really great prices on used vehicles that no one in the building wants to sell. I’ve inquired about different used vehicles over the past year and the replies (if I even received one) were horrible. They ignored the questions in the email and when I repeated them in my reply, they choose just not to respond at all. I’m sure the salespeople make pennies on the used vehicles but that has zero to do with me as the client. I’ve always owned a Honda and this experience is driving me to the competition. We also tried buying a new civic from this location a few years back and the sales person didn’t know any of their promos or info on the car (bought a new Hyundai instead). Really embarrassing performance from the crew at this location.

Robert Hakim

Friendly staff and a clean open space.

Erin Sheldon

I LOVE my new Civic!! It is beautiful and fierce and practical and wicked smart. It has so many great design features that I never even knew existed, everything from Apple CarPlay to removable pieces inside my console to make it easy to clean. I LOVE all the safety features. I feel like I have found a car built for ME, rather than me trying to adapt to a car built for a much taller person. The staff at Kingston Honda were absolutely fantastic. They answered all my questions. They let the car sell itself. It was a total pleasure doing business with Kingston Honda. I could not be happier with my new car, or with the whole experience of shopping for and purchasing it. All I wanted was, for the first time in my life, to have a car that makes me smile. I can’t stop grinning! Did I mention I love my new Civic?!? It is such a pleasure to drive!

RnR

Cindy and Randy took great care of us with the purchase and service of our previously owned car. We felt we got a great car for a great price. Cindy is a knowledgeable and personable sales person. And when our new purchase requires unexpected service, Randy made sure to deal with it swiftly.

Hess Essar

I hate car shopping but Cindy Johnson makes it fun and easy. Friendly, knowledgeable, no pressure, no bs. HIGHLY recommended. Thanks Cindy for a great experience...from Scott, Lisa and Grayson.

Melissa Salazar

I would actually give it no stars if that were an option. I brought my car in for an engine light, told them I had already run a diagnostic and knew it was the transmission and could they please check the transmission. They said they'd still have to run the diagnostic which I said I understood. But please check the transmission. Hours later I call and ask for service and the nice lady says they are gone for the day - would I like voicemail. No, I'd like my car. When I got there five minutes later, all mechanics were gone and there was no reference to them checking the transmission. They only ran the diagnostic, found it was intermittent and charged me $100. A complete joke. And the best part was apparently the service writer was the owner's son.

Jamie Belec

l took my van in for a “front and rear brake service” on Aug 18. Gary Newcombe, Honda staff, indicated on the invoice and to me that they, “lubricated the front callipers only because the pads are to the metal and there is anything left to service.” Gary said to me in the waiting room that the brake pads needed to be addressed immediately because they were "metal on metal" and that the rotors needed replacing because they were “blue with overheating and had a lot of scoring on them” due to the pads being so worn. Gary indicated it would cost $650 to do the front brakes and rotors. I requested to see the brake pads and rotors while the wheel was off but he said the tires were already installed and the van was ready to roll out of the shop. I immediately went to a local auto parts store to purchase a set of premium front brakes at $80. I got home and changed my brakes the following day. The front rotors were in fine condition. They were not "blue from overheating" and definitely had no scoring on them anywhere. In addition to this, the brake pads had a substantial amount left on them. In fact, they had not worn down to the metal and had not even worn to the point of the warning marker. The pictures I included clearly show a good amount of pad left. I was even going to put them back on my van and return my purchase but figured, I had the wheels off, I might as well do the job. I was so frustrated with this, you can’t even imagine! While Gary was pleasant to me in the waiting room, he left me feeling like I was being taken advantage of for the sake of making a sale. In addition to this, Gary wanted me to purchase 4 tires @ $1000 because he said my current ones were "worn down to the belt wires". I took a look when I got out to my vehicle and they were certainly not worn to that extent. In fact, when I reviewed the work order, the tech had noted the tires, “may require future attention” box not, “requires immediate attn.” So, in the end I was charged $182.35 from Honda, but for what, I am not exactly sure. I don’t even know why I have been charged $25.38 for parts for a “BR kit”. This makes no sense. The outcome? On August 19, I was sent an email about providing feedback about satisfaction. I shared what I have said here and offered to bring in my old brake pads (pictured) so they could see themselves. Somebody responded via email saying they would forward my concerns to management and they would contact me. Heard nothing back. Days later, I emailed asking what happened, they said they would re-forward my issue. Nothing. I emailed again, indicating a lack of response. Apology with promise to re-forward to management. Nothing. I emailed again. Response saying management would contact me "today." Guess what? You got it...nothing. So here I am on Sept 4. Folks should know.

amninder singh

Nice friendly knowledgeable staff. No racism at all. They said hello to me even THOUGH the color of my skin is brown. They talked to me even though I am an immigrant from a different country.

E “Elly” TF

Cindy is always very professional with all her customers. She goes above and beyond and even offers to come get you or let you borrow her car if you’re stuck. I have never ever in my experience purchasing vehicles have ever felt this level of rapport with my sales person. She is an absolute gem and Kingston Honda is so lucky to have her on their team. I am loyal to Honda and Cindy will always have my business.

Soccer soccer!!!!! Cortez

Service was excellent I just took my fiance's car for change summer tires and an alignment staff was prompt an let me know of a minor future repair to avoid further damage on the suspension system in the car. Besides Honda's are my favorite cars they are known for their reliability and performance also so stylish. Totally recommend this place.

Alisha Sansome

Friendly service even in through these challenging times of the covid 19 pandemic!

Jacob Potts

I recently purchased a Civic from Kingston Honda and had the pleasure of not only getting a great deal, but got to deal with the sales manager Jason directly. Jason and his team went out of their way to get me in the right car for me! You’ve gained a lifetime customer and can’t wait to deal with your team again in the future!

Korey Pasch

Kingston Honda's service has greatly improved and I'm comfortable giving them a 4 out of 5. While I have experienced poor service in the past, they have made a great deal of changes to improve the quality and speed of their Service Department. My previous two service appointments exceeded my expectations; they were fast, courteous, and thorough. When I checked in for my oil change, the beat their estimated wait time, which was impressive. I especially appreciated the follow-up phone call to ensure my needs had been looked after. Keep up the good work!

Zahra Javan

they got my phone No. somehow and harassing me by phone ! I am not even living in Kingston. so dissatisfied.

Amber Gooding

Dan Lopes, Bob Ayre and Kevin Reid at Kingston Honda made me adjust my perception of Kingston Honda during my last purchase. I admit, I was never a fan of my overall experience with Kingston Honda, and the way I was treated. Having purchased (and maintained) three Civics over the last 16 years, I feel I have a right to say that. In the past, I had terrible experiences with various departments and it always left me with a sour taste. This time around, I was so pleasantly surprised. Kudos! I hope that my recent experience wasn’t a fluke and perhaps the result of new direction, with increased morale for employees because that will only elevate the company’s reputation and lend itself well to a better overall customer experience.

Patrick Wallace

I'm really very satisfied. Staff went above and beyond to help me. I have previously had my 2001 accord services at the dealership, and recall repairs - that all went very smoothly. After the recall I was presented with a list of potential …

Peter Luft

Excellent experience at Kingston Honda! Dan Lopes set us up with a Honda Civic Hatchback and was incredibly friendly and knowledgeable. We would definitely buy at Honda through Dan again. We also were helped by Peter Labor with all the paperwork, who was also incredibly friendly and easy to talk to. Overall an incredible experience!

Karen Raven

Just bought a new Honda Civic from Jason Willis and Randy Swain and am very happy about how I was treated. I felt welcomed and heard and was offered a fair deal for my old trade in. They both made buying a car a pleasurable experience and I couldn't be happier.

Jan Gallinger

I became a customer a few days ago and had an awesome experience ???? Gary from Service center took good care of my concerns.

David Brett

Just had an inquiry about my out of warranty vehicle regarding a fuel consumption issue. Was given great, honest advice by Fred, one of their service advisors. If the problem persists and I can't resolve it myself, I'll be sure to bring it into Kingston Honda.

Laurie Behan

Expensive maintenance visit (responding to warning light), but we drove away with a smooth starting, smooth driving car with no sounds of concern. Wait time was reasonable and personnel attentive and courteous

Kashif Ghayur

I don't believe that I am giving a review on someone's service. I bought a used RAV4 from Kingston Honda, upon the test drive I found some issues in the car. I was told that these will be repaired, upon delivery I still found the tire vibration issue but I was told that this will be rechecked and resolved after driving further for few thousand kilometers. This statement is enough to let you know that you have been FOOLED!! HOWEVER I COULD NEVER IMAGINE THE SERVICE I HAVE RECEVIED FROM RANDY, AGNES AND THEIR TECHNICAL TEAM MEMBER MIKE (AKA BIG MIKE) after taking back the car to them. I AM REALLY IMPRESSED!!! The team worked up to the last detail, installed new Michelin tires and did what ever was required to make the car up to the mark. Few words from Mike and his team member clearly exhibit the command his team over their area of expertise. I am for sure, not only go to them for further used cars but for regular maintenance of my cars as well!! Thank you Honda for giving such an Amazing team to the people of Kingston!! Kashif!

Scott Koopman

Run away! Completely useless service department. Took my Odyssey in for a safety recall on the seat. They ended up braking the seat and then tried to hand the car back to me without telling me what had happened. They then had me bring the car back the next day to fix the seat which resulted in zero work being completed and zero communication over a three hour wait. They didn't touch the car! I left the seat with them. Again, no communication. I had to call them to find out the seat was ready to be picked up. I drive out to discover that the seat is NOT ready! When speaking with Lee about the situation, he tries to blame the whole disaster on his colleague. Classy! How can you run a service department when you employ people with no communication skills.

Lisa Bee

Absolutely great experience with the service department this morning. This is my first service on the vehicle since purchase and my first time at the service department in Kingston. I came early because of my work schedule and they were able to get me through an oil change and winter tires before lunch so I could get home to my puppy. Everyone I dealt with was so friendly and kind - it was truly a pleasure!

Brent R

Ridiculously overpriced. Staff don't seem to care, vehicle services are more expensive then any dealership I've encountered. Will never go back. If you want a Honda, drive to Smiths Falls Honda and buy one there. They are wonderful. Would be worth your time to have it serviced in Smiths Falls as well.

N Y

My wife and I decided to purchase an SUV to replace our sedan as we are expecting our first child. We visited other dealerships in Kingston but the main reason we decided to buy with Honda was the excellent service we received from Payton. Payton took the time to explain all the features of the vehicle, was friendly, personable and provided a non rushed or aggressive experience. We were so thrilled with our experience there we ended up buying 2 new cars on the same day. Everyone at Honda was extremely kind and helpful, easily the best experience I've had in my life, let alone a large purchase. I highly recommend Kingston Honda to everyone as I'm sure they will leave you feeling very good about purchasing a vehicle. Thank you Edit: After looking at my trade in being sold at Honda they are lying about the vehicle on 3 occasions in the description. Be careful if buying a used vehicle from them as they apparently lie.

Kayla Gilfillen

Sales rep Bill and finance worker Kevin were both great to work with!! Very friendly and amazing service, as well as the other employees! Very welcoming! Highly recommend and will return again when the time comes!! Thanks again Honda team!

Bob Webster

THE worst dealership I've ever dealt with. Honda is also not the brand it once was. Be careful if the positive reviews here. I believe the dealership flooded the reviews with positive ones from friends and family. Many have only 1 our 2 reviews. A couple years ago they were less than two star average..

Meg

I do not recommend Kingston Honda. I called in the beginning of the week to book my car in for what i thought was struts which i was told were covered under warranty up to 60,000 kms. i received a phone call from one of the employees letting me know that my car does not need struts but they went further and did a diagnostic and let me know i do need break pads and that when i picked up my car it will cost $55 as they looked into what my car needed. After telling them i would not pay the $55 as i didn't ask them to look into it further. As a student i wasn't expecting this expense and after asking to speak to a manager in more than 3 phone calls i got told there was no manager or supervisor around and i would have to pay the bill or i couldn't get my car back. Maybe next time this company could call the customer BEFORE going ahead and doing a diagnostic that costs money. I wouldn't even give this company 1 star.

Morgan Hogan

There’s a reason that out of the 83 Honda Dealerships in Ontario, Kingston Honda is the second worst rated. Trust the reviews and don’t buy or service your vehicle here. Save your money and time. Go to Belleville (West City Honda) or Smiths Falls (Rivington Rally Honda) if you can. I’ve had nothing but bad experiences since the first time I stepped foot on their lot. I was young and naive when I bought my first car in 2016 and to this day my biggest regret was not checking their reviews before buying from Kingston Honda. PS. If you have an AC Condenser leak due to a manufacture defect they’ll try to blame it on a rock before even looking.

Joseph Backus

I was out shopping when the Tire Inflation light came on. I drove directly to Kingston Honda. The service department took my car right in, told me I had a nail in my tire, and fixed in within a half hour. Excellent customer service!!

Teresa DKSLK

I have now been to Kingston Honda twice (I live in Ottawa, but the dealership came highly recommended by my brother who lives in the area, and bought his car there two years ago), the first time to check out and test drive the car I was interested in, and the second time to pick up my new car. I arrived around lunchtime to discover that they really were not expecting me to pick up my car that day, but they went above and beyond to make it happen, and I drove away about 5 hours later in my beautiful brand new vehicle. And they are doing their best to arrange for a couple of extras that were included in the purchase to be sent to Ottawa for more convenient pickup for me. I would highly recommend Kingston Honda to anyone looking to lease or purchase a Honda.

Rachael MacDermid

I recently bought a vehicle from Agnes at Kingston Honda and received the best customer service I have ever experienced. Agnes was knowledgeable and honest, and I really felt I could trust her advice. I would recommend Kingston Honda to anyone looking for a new or used vehicle!!

Mitzi Matthews

Stopped in with a problem with the onboard computer. They helped me with the problem right away. They were so helpful and friendly. I didn't buy my car there but they treated me as well as if I had. I was very pleased.

Soroush A

Salesperson had an attitude and made me feel that their car is too good for me. Made my decision for buying a car a lot easier. They even refused to give me a proper printed and detailed quote for the car. She looked at her laptop, wrote a number down and said this is the price. When I asked for more details she acted like I asked something out of the ordinary.

Hua Hui Li

Good, quick, personalized service.

Brent Williams

Service was quick and easy. No hassles.

Karen Michiels

PRICES TO MECHANIC WORK VERY VERY HIGH

LGV

Very satisfied with the help provided by Payton yesterday! Although I decided to not buy a newer CRV at this time, I probably will in the future. I've been driving Kingston Honda vehicles for at least 15 years. Excellent vehicles!

Judith Menard

Cindy and Jason made my experience at Kingston Honda enjoyable and efficient. I'm very happy with the CRV 2020 sport model and could not ask for a better more knowledgeable team. I recommend them to anyone looking to go buy a Honda. Will definitely keep recommending this dealership to everyone I know.

Maria Foustanellas

Purchased my first car at Honda Kingston. The process was great and Devon was very helpful. He made purchasing the car very easy and provided great service. Thank you again!

Muhammad Ali Chaudhry

Today is Saturday (June 03, 2017) Time is 8:11AM I am on my way to inspect and hopefully purchase a Honda Accord SE 2012 Model from Kingston Honda. My interaction has been with a salesperson and email correspondence with the Manager. I placed a deposit on the car on May 29, 2017. Both the Salesperson and the Manager have been very reassuring. I will post an honest review once the sale (or not) is confirmed by today. ******UPDATE****** Time is 7:27PM After reaching Kingston Honda dealership I was greeted by Randy, the representative who was in contact with me for the past week. He made sure I was able to inspect every little detail on the Honda Accord. He had prepped up everything and there was no pressure from him to buy the car. In fact, he even offered to return all my deposit in case I wanted to walk away (they held the car for me for an entire week)- so there was no pressure to buy. He was very transparent throughout. Big ups to Randy. Wish I could've met the Manager too. I drove 250km back to Toronto and confident to say it was one of the sweetest rides ever! Thank you Kingston Honda!

Yannis Amador

A year ago, we bought a CRV, no regrets! I want to take a moment and mention that the overall experience was easy from beginning to end. Our sales advisor Dan Lopes was patient and specific when describing ALL the features of the cars we test drive. Then the finance department helps a lot. Indeed, our next vehicle might be with the same guys (Dan) and brand!

Jordan Crowder

A little late to this review but wanted to give everyone the benefit of doubt. I will start with buying our civic was a great process. Doug our sales guy was fantastic as well as the finance gentleman.. feel bad I don't remember him name off the top of my head. Now. After the sale is where stuff goes bad. I had a previous issue with sales and because of this, sold my civic. Decided to give them another chance. Wrong choice. On 1st service. The guy bringing it into get oil change treated it as a toy. Rocking the car and riding the clutch back and forth. I can look past that. A few other minor things afterwards. Again. Can look past. What did it was the lack of knowledge and care toward not just my vehicle but others. Requested that the manual Trans fluid be changed. I was questioned as to why I am doing this.. as it only had 30k and questioned the type of transmission in the car. If your a Honda tech. You should be aware that the civic si has only ever used a manual transmission since 2006.. ok fine. If you don't know all good. And nice to try and save me money with unnecessary service. My wait time for said oil change and transmission fluid change was 4.5hrs... no discount on the service.. nothing.. and to be rewarded with grease all over the door handle. Shifter. And console. I wasn't going to waste another 5 hrs of my life going to complain so we emailed them. It was 2 weeks before getting a response back and simply offered to detail it. After 2 weeks.. the car was obviously cleaned up. The gf played phone tag with them eventually not getting anywhere. A while after. We were looking to add an suv. Spoke with randy about making things right.. a possible discount on a crv and the ability to make money on servicing 2 vehicles. Randy declined and told me "things happen" and nothing he can really do. I respect his decision and have opted to get all my service done at west city. They have already been an absolute night and day difference to kingston. If you plan on buying from kingston. Take note that after the purchase things often don't work out.

Onkar Singh

It is the best place for the honda car lovers because evrybody is so supportive and all satff is polite amd good.The car they have even the used ones are genuine and prices are under the budget. If you are planning to buy a new or old car please visit this place and they are fanatastic.

OneNineTwo 7

It couldn't of been a better experience! Everyone is so friendly and always trying to do their best for your comfort. The dealership was extremely clean and followed distancing extremely well. Highly recommend coming in for a talk! :)

Adam Pemberton

Great experience from start to finish. Easy negotiations without any high pressure sales tactics. The Kingston Honda team really cares about its customers and having a painless process made the buying experience more enjoyable. Bill Bolton was a great sales person to deal with and at no time did I ever feel like I was being misdirected or pressured to buy. They are a busy dealership so a bit of wait may happen if the sales person is juggling multiple customers, but they make that up on the end as the day I picked up my car was very fast and efficient.

Mike Lacasse

Thanks Dan Lopes for finding us a car! Unforgettable test drive! Excellent service.

Julia Panes

Just got my first car from Honda Kingston and they did a great job throughout the process. I got a used Honda Civic in great condition, very clean and with all the safety checks done. Daniel Lopes was the sales representative that helped me through the process of finding a car and preparing it for pick up. He provided outstanding costumer service by being incredibly approachable, knowledgeable, professional, honest and kind. Great follow up to ensure costumer satisfaction. I highly recommend the dealership and Daniel’s services.

Randy Olan

Easy to get to. Friendly people. Get the job done when promised.

Linda Chapman

We started looking for another vehicle a couple of weeks ago and since we were considering a Honda CR-V I visited the Kingston Honda website. I called in about one I saw listed and Doug Crain answered my call. He has been a pleasure to work with and even told me about another trade-in he was working on taking in - which ended up being the car we purchased. Doug is very friendly and there was no high-pressure sales pitch at all, just helped us find something that fit our wishes! The Used Sales Manager, Randy, was very welcoming and easy to deal with as well. Thanks Kingston Honda.

prit patel

Kingston Honda offers good customer service. They take good care of you at the showroom and offers you a free shuttle. They got my air condenser replaced for free because it happened to be a manufacturer default. The only complaint I have is that they are very slow at getting your required parts.

Jon Mayne

Service department has gotten better

Shaun Nash

I highly recommend Kingston Honda. Amazing customer service by Kirti and Jason Willis. Traded from a Ford F150 to a Honda CRV. The process was simple and smooth. I'm very happy with my new Honda.

Sebastien Menard

Exactly what I expected when shopping for my first car! I requested a quote online and within an hour one of the sales representatives, Payton, reached out to answer any questions I had. She did not rush me or push me into buying a car, which impressed me on a professional point of view. A couple weeks later when I went into the dealership to simply look at the car I was thinking about purchasing (Honda Civic EX 2020), the service was just as great as online. Payton happened to be there that day and we kicked-off where we had left-off. I had arrived an hour before they closed, yet they stayed open late for me! TL;DR buying your first car is very stressful and Kingston Honda made it easy.

Jason

Great experience purchasing certified used, Jason Willis was awesome to deal with. Will be back!

Christine Conboy

I love Honda vehicles, Honda Kingston however was the worst experience I have ever had with a dealership! Their team blamed each other for poor customer experiences and talked badly about staff by name to me, they made excuses for everything, their sales team was spread so thin that several different sales people needed to help with my test drive-even though it was scheduled several days prior. When asked why choose Honda Kingston when I was reviewing my options with the sales rep their response was "because I'm great" I am sure my facial expression said it all. Very disappointing.

Aliane Cyuzuzo

Both my dropping off and picking up my car was great. Great customer service, friendly staff, and they are following social distancing while proving service. I also like the fact that they send you a reminder for your car maintenance in case it slips your mind.

Fábio Ribeiro

I have just bought a Civic and I can only present compliments to the team at Kingston Honda. Daniel Lopes, the Sales Executive who helped me, was extremely cordial and professional. He was thorough on walking me through the car’s features and supportive on meeting my needs. Dealing with the Financial Manager, Steve, was also pleasant and he was also very thoughtful on presenting me all financing and extra warranty options that I had. Upon taking delivery of the car, Kirti had given me full attention and promptly answered to all questions I had about the car. All in all, the entire experience was great and I am also very pleased with the car.

Muzna Khan

Bought a 2017 Acura MDX from them about a week ago. Love the car, loved the service. My sales person Daniel was AMAZING and Steve the F&I Manager was even better. We had a little back and forth due to the name on the ownership for our insurance purposes but he stayed on top of it and had everything ready to go for us! We were driving in from Ottawa so not having to make a 3rd trip was the ideal way to go and they all made it happen. Truck was immaculate when we picked it up and the process was smooth! Love the car and loved the service, thank you guys!

Brooke Johnston

My daughter in law works there!! Need a vehicle,ask for Agnes!!???????????? Super sweet young lady.????

Meesha Paul

I recently bought Honda Civic EX - 2021 and It was an amazing experience. We were so worried about our old car which was already close to 99k mileage. We tried so many other dealerships to get better rate for trade-in but could not find anything that would settle our needs. Finally, we met Dan Lopes at kingston Honda and after meeting with him we felt the sense of security that we have come to a right place. The dealing was amazing and we even got some wonderful discount options. We really thank Kingston Honda for the amazing offer and helping us with this important decision. We highly recommend anyone who is hustling to buy new car to please visit the Kingston Honda for great service.

Sara

Had an amazing experience buying a Honda Civic. Everyone at Kingston Honda was super welcoming and informative. A big thank you to Cindy specifically and Peter for answering all my questions, phone calls and explaining every step of the way????! Also loved the cleaning protocols in place during the pandemic.

Joydip Deb

I just bought my 2017 Honda Civic Ex 2 weeks ago. It was a very good experience there. My Sales-representative Dan and Agnes was very professional and helpful. Manager Randy is a great guy and went extra mile to help me for one of my car issues. I definitely recommend Kingston Honda.

Norman St. Godard

My wife and I have purchased a 2019 CRV from Kingston Honda. The dealership was fantastic. From getting the deal done with Jason and Cindy to the team in the back that flipped my tires onto new rims it was great. This is my second Honda I have had now and love the car. Thanks

Patrick Burke

Had a great experience buying my first new car with Kingston Honda. Daniel Lopes was my salesman and did a fantastic job and is incredibly knowledgeable. I couldn't have asked for a smoother process in purchasing my beautiful new crv. The manager Jason is also very friendly and helpful. I would highly recommend choosing this dealership.

Iulian Mitea

I purchased a second-hand 2014 Civic from them. Great salesperson (Agnes) and very helpful. Also, the Used Cars Manager (Randy) was very friendly professional as, after few days after purchasing, I brought back the car for fine-tuning. The car was fixed at no cost for me. I recommend this place for business.

C.J Finnie

Loved the service today...thanks Agnes ???? Left with signed deal! ????

Sonab Sonab

Excellent customer service from all staff. Best service I have received from any dealership. Highly recommend this dealership for vehicle purchases and service.

Scott Bilton

Daniel Lopes and Peter Labor made buying my new car an enjoyable and painless experience. Dan's knowledge of the vehicle and personable attitude made making the decision to trade in easy; while Peter's concise explanations and expert advice created an overall stress-free environment. Love the car. Great experience. Highly recommend.

M Stacey

Jason, Peter& Agnes were all friendly , knowledgable & patient with their service. Professional business. Thank you

Paul Campbell

The intake was quick and friendly. Loner car was ready once we were finished. We were kept informed as to the progress of the service being done. Picking up the vehicle was smooth and we were on our way. The only thing was the car was not washed but I am sure if that was to be done as it was not a scheduled service and was because there were things that were defective the parts on the car.

Courtney Reinhart

I own an Acura RDX and I took it in for service with Kingston Honda. Dustin, in the service department, was an absolute pleasure and went above and beyond to ensure I left a satisfied customer! He explained everything that was going on with my car in a way that I understood and left me with recommendations I felt comfortable with. Thank you, Dustin and the whole service team at Kingston Honda!

Caroline P

Excellent service - on time, friendly, and excellent quality (as always!).

Lynda Jackson

Thank you to Daniel Long who made purchasing my "new to me" Honda a real pleasure. I would recommend Daniel as a straight talking guy to deal with.

Jacqueline Cleary

A very positive experience. Honda Civic speaks for itself. I didn't have to be talked into buying it. I traded in my 2012 Honda Civic so knew how reliable it is, so it was more about the buying experience for me. Everyone was great. Daniel Lopes, Jason Willis and Kevin Reid were helpful, personable and treated us with respect. Everything in the car was explained well when we picked it up. I got a good deal on a great car. Thanks.

Agostino Lavorato

I've been going to the Kingston Honda service department for 11 plus years. Service advisor Mika always offers great customer service and guidance. I ask for him when l call and wait until he is free for in person service. I also have a preferred Technician. I ask that Tech Mike performs all the service on my Honda. He is skilled, experienced and honest. Mike does not recommend unnecessary services or repairs. He is also careful with cleanliness in the cabin. Mika and Mike are the reason l still return to the dealership long after the new car warranty expired. Keep up the good work.

Vigilio Salvoni

Wonderful experience! Dealing with Honda Kingston was a pleasure: the service is always excellent, efficient and prompt. This was my second car from this dealership in 10 years. Daniel was very helpful in answering all my questions and giving great advice. I would recommend Honda Kingston without hesitation to everyone! Thank you very much. Santina Donini

V H

Every time I brought my car to this dealership, one of the car's indicators got turned on. For example, when replaced the airbags on recall, they turned on the check engine light -- there was no way to reset it elsewhere but at the dealership, and there was an oil leak where there was none before. Nothing was wrong for years until I brought my car to this dealership. At another time, when I took it in for a checkup, the seatbelt sensor was damaged. I will never go back there and will go to another Honda dealership elsewhere.

Pete Carr-Harris

Just had the most amazing purchase experience in my life! Mr. Willis and his team OWN the "Buying Experience" !! I am extactic about my purchase and will continue to deal with them forever! Top shelf customer relations. Thanks Jason! ????????????????????????????????????

Gwen Babcock

Absolutely ridiculous! I made an appointment for an oil change 2 weeks ahead. I live 50 km out in the country. Drove to Kingston for appointment at 11 and was told it would be an hour to hour and half wait. I had to be home for 1:00 What is the point of making an appointment if it is not honoured within a reasonable time delay? If an appointment cannot be fulfilled within 15 min of the scheduled time why was a call not made? I received 2 calls to remind my of my appointment. This is not customer service but customer disservice. I wasted over an hour in driving time and still need to get an oil change. No apologies or anything just that is what happens. If that is true the dealership needs to review its process because this is unacceptable

Mon Soe

My experience wasn't very bad at Kingston Honda.

Eric Brideau

Worked with Jason, the sales manager. Great guy, to the point. Was very competitive with the 2 other quotes I have from separate Honda dealers. Car was delivered within an hour, I asked to not add plate frame or add any stickers and they didn't. This is my 4th time buying a vehicle and the best experience I've had. Purchased a 2019 HRV, love it Would highly recommend this dealership.

Robbie Roberts

Kingston Honda has just finished renovated and the staff are very welcoming

Graham Gibson

Bought a used off-brand vehicle a year ago. The experience was good and the sales staff were nice and helpful. They promise they will take care of you. After the purchase, though, we had two separate problems with the vehicle and called them multiple times. The used car manager did not once return our calls. I imagine they would care more if we had bought a new Honda, but at least for us, I hoped for better.

KRISTIN SAUVE

Had a great experience! Thank you first and foremost to Jason! We love our new Ridgeline! Thank you to everyone who helped us out including Dan, Peter, Steve and Peyton! Great service!

Brian Reid

Great facility & Staff - Highly recommend!

Steve Fujimura

We called to book an appointment to have a recall addressed on our 2014 Honda Fit. Suffice it to say when we arrived for the appointment it became apparent that a miscommunication between their CS call center and the service department resulted in the work not being done but rescheduled when parts arrive in a week or two. In addition, we were told a brake service and oil change were coming due and wiper blades were streaking. It's been raining here for a week. The blades aren't streaking. The oil change status reading is at 40% and the brakes were serviced at our mechanic literally last week for $1300!

Claudia Gabriel

Have dealt with Kingston Honda in the past but Jason and his team have outperformed in every aspect. The best car buying experience I have had. They are friendly, knowledgeable, honest and transparent. We will deal with them again.

Edmund Jeige

The right hand does not know what the left hand is doing here. Total disorganization, poor customer service and total lack of compassion .Compare your prices before booking a service here. It's bad. Real bad.

Allen Dafoe

Traded up from our 2018 Civic Sport Touring to a 2021 Passport Touring. Dan made the experience awesome and completely painless. Also the zero pressure approach was a nice change!

Donna Kehoe

Excellent service, staff was friendly and courteous. Car was ready on time.

Bruce Hardiman

Sorry can't give a good rating. I find a lack of communication and no call backs. That being said there is nothing wrong with there cars dependable and reliable. Hope there service gets better

Gerald Gabriel

My wife and I just bought new 2018 Civic Hatchback Sports. Both cars are amazing drives and we couldn't be happier with the vehicles. The staff at Kingston Honda were caring, considerate, knowledgeable, and clever at helping us get the biggest bang for our buck. The trade ins went smoothly with Randy and Jason, the vehicle instruction by Ryan on the test drives was excellent, and the financing was a breeze with Kevin's assistance. I could not rate this as a 6 or I would have...top notch job fellas.

Katarina Freitag

I have bought 3 Hondas from here and every time I've had a great experience! I went in right after having my son and with my financial situation changing I went and spoke with Cindy and they were able to hook me up and worked around my budget. The last time I was in for a service they also worked around my budget (again parental leave) and I was able to afford the service I needed. Thank you Kingston Honda for being so caring and helpful.

Connie Baker

I bought a used car at Kingston Honda that displayed electrical problems during an inspection. After fixing the problem I purchased the car in full and the problem reoccured two days later. I panicked! I wondered if I had just purchased a problem. The manager, Randy, had the car towed back to their service centre (I live 2 hours away) and a rental car provided that same day. That was service! Mike, the mechanic, spent countless hours working with the team at "Acura" to sniff out the problem. I know it wasn't easy because it took them 3 weeks of following testing procedures to go through the process of elimination. What they thought was wrong in the beginning was not the problem at all! After the repairs were complete Mike drove the car around for a week to make sure the problem did not reoccur before sending the car back to me. (They once again had the car towed so I would not have to drive 2 hours there and 2 hours back) Randy was always very patient as I was panicking over my purchase. I must have asked him the same questions a million times to make sure I was not going to get stuck with a problem. He always had time for a phone call and some much needed reassurance. He even offered me winter tires at an amazing price for my troubles! Most importantly, he always let me know that I had options if I wasn't happy with my purchase. Thank you "Big Mike and Randy". The car is driving beautifully and I am very happy with my purchase!

Lee Hanes

Kingston Honda has always been a friendly place with knowledgable staff. Of course Honda products are not cheap but known for their legendary quality. Our 2006 Accord has always been a pleasure to drive and our new 2019 CRV gives a very pleasant drive along with amazing fuel economy.

John Williams

Absolutely best Honda dealer to deal with for buying a new car. They are under new management this year, and have really turned things around. From my sales person Cindy, to the Sales Manager Jason, it was a flawless experience from the minute I stepped foot in the dealership. Thanks guys!

Brian Chenier

Gary inherited an unfortunate repair case that was under managed by another service adviser. He put Customer first and made all the pain go away, without asserting blame. He is calm and understanding, and provides service with purpose.

Judy MacAdoo

I just picked up my new car from Kingston Honda! The service I received from Jason, Cindy, Steve and the rest of the staff went way beyond any expectations I had. I was treated like family. I'm the proud owner of a 2020 Honda Civic Touring!!! Anyone looking for a new or used car I would highly recommend Kingston Honda. Thank you again team Honda ????

Olive Zhao

Received great service from the service department. The sales staff are very friendly and knowledgeable! Very good experience!

Troy Ottenhof

Terrible service. A recalled condenser and under warranty wasnt covered and cost $1100 to replace. Service manager said it was due to stone chips. An absolute joke and i have heard horror stories of this dealership. For what its worth take it to brockville for repairs!

Bubba Jones

Broke my daughter's car seat while my car was in for warranty work. No resolution to this problem. Will have future work done elsewhere.

Mark Stein

Had a terrific experience with Honda Kingston. They were friendly, professional, and helpful. They took the time to explain and demonstrate best options for my purchase. I experienced exceptional customer service by Jason and Randy and highly recommend this dealership

Sandi Glass

First time purchasing a Honda. Jason, Daniel and Peter were awesome. Very smooth transaction and love my Passport! Thanks to all!

Nowell

Used car sales manager is so disrespectful and unprofessional when negotiating. That's all I can say.

Aislin Evans

I purchased my car here and have always brought it here for servicing. They take great care of their customers. Dan was a fabulous sales agent and continues to provide fabulous follow up. The service desk agents are always helpful and do whatever they can to accommodate and make your experience a positive one. I highly recommend Kingston Honda!

Apple Lee

I want to thank Ray for his time. We came in late without appointment on the first day, and he still went out for a test drive with us. He and the financial manager, Kevin, worked hard to get us a really good discount!

ROSEMARY PENDER

I was fortunate to have Chris Briggs attend to my service needs recently. Our 2016 Honda Civic required servicing under warranty. Chris’s friendly and professional disposition made for a positive experience from beginning to end. Chris, the newest member to the service department is a welcome addition ???? R Pender Kingston On

Erin Dickson

My husband and I had a fantastic experience at Kingston Honda. We were in the market to purchase a brand new car and from the moment we walked in the door to the moment we had the keys to our brand new Honda Fit Sport, the staff made us feel comfortable, welcome and well taken care of. Doug Crain was our sales rep and he was incredibly helpful and accommodating and never stopped working until we had the car we wanted. I would highly recommend the Honda brand and the staff at Honda Kingston to anyone looking to purchase a new vehicle.

Philip Abraham

Called multiple dealerships to get a quote on a timing belt replacement and Kingston Honda supposedly gave me the "best offer." It just so happens that when I call to finally book my appointment the idiot who gave me the quote realized she wrongly quoted me by under 300$ EVEN though I had given her all the information she needed. The reviews for this dealership is absolutely horrible compared to any other Honda dealership. It just goes to show that this location sucks and won't do you any good. Stay away. Don't be scammed.

Deb White

FIVE STAR ALL THE WAY!!!!!!! I went in, met with Jason Willis and Cindy Johnson- easy to talk to, very knowledgeable and personable. Showed me the cars I was interested in. Then, I met with Peter Labor to go over the financial details- great guy to deal with. My car was beautiful, the delivery person (sorry, forgot his name!) Was fun, knew his stuff. There have been a couple of follow up calls, making sure everything was perfect. I would definitely buy a Honda again. Great job by everyone. Deb White, Kingston

Chad Charles Merkley

Cindy Johnson was the best person to deal with, never felt so comfortable buying a car with her. I recommend 100% without a problem. Easy to deal with, great personality and so loving. Go to her no problem.

casey crawford

Cindy was great to deal with and made the buying easy and stress free.

Brent

Good experience servicing my car yesterday. Educated staff and not pushy.

Amy Graham

I love my CRV! Love it! And Peyton was absolutely fantastic. She showed much patience with my indecision and helped me choose what i really wanted and never pushed me to go for the most expensive one. My previous car (from a different dealership) i didnt love,they pushed me into something instead of listening to me. Because Peyton listened and got me into the vehicle that is perfect for me, i will definitely be a repeat customer. She really went above and beyond, staying even after her shift was over. I couldn't be happier with my vehicle and the service Peyton provided. My 4 star rating instead of 5 is only because the guy who actually does the financing paperwork was a bit condescending and came across as very old boys club to me. Apparently he has 2 emails and he kept asking me which one my insurance sent an email to (i had no idea). He could have checked both instead of getting annoyed and suggesting i should know. Its not my job to know, so he needs to get over himself a wee bit. But aside from his personality leaving little to be desired and the lady who greets you when you walk in not accepting my decline to provide my contact information before i could even talk to a sales person, my experience was really great!

Griffin Chambers

I had a great experience buying from Kingston Honda. Daniel Lopes knows his information and was very reassuring, which made my decision very easy. I would definitely buy from Kingston Honda again!

Alyssa Leblond

Everyone at Kingston Honda was extremely kind and welcoming. I was provided with all the information I needed throughout my purchase process without ever feeling pressured into anything. The staff's genuine honesty and care about customer satisfaction was refreshing.

Bond Strand

Jason was simply amazing from the first hand shake to my family driving off the lot in our Odyssey. Great attention to care and detail. We will be back again when it's time for another Honda!

John T W

My 2012 Odyssey, as with many others, has paint "de-lamitation" from the roof panel that first came up in January. First call was to the dealership was answered by "there's no recall, therefore there's no issue." Two body shops in Kingston then said they see plenty of Hondas with this issue. So, went straight to Honda Canada. There was a class action in America to deal with the same issue (and I daresay all the Odysseys in Canada come from the same factory as all the Odysseys in the U.S.). After some back and forth, Honda Canada kindly agreed to cover the cost of the body work to replace the paint. Fun fact: I randomly encountered two other 2012 Honda Odysseys driving around Kingston with large chunks of paint peeling off. But sure, there's no issue... Re-enter Kingston Honda. After their phone system was on the fritz for 3 weeks, making for plenty of phone tag (because email could never work, right?), an appointment to send my van in for a week was arranged. I show up at 9:30 for the appointment and spend 10 minutes staring at the service desk before somebody acknowledges me. Then I'm presented with a work order saying that I need to sign a release, but the release itself is ????? So instead of signing away, I asked to see the release. Curiously, it can't be found. I asked why I hadn't been provided it earlier, considering the agreement had been made with Honda Canada in February. Then the Kingston Honda salesperson spends 20 minutes on the phone with Honda Canada to get a copy of this release - I really wonder if it's a fabrication on the Kingston end? And, since the paint problem isn't an issue, why is a release form normally used with these jobs? Surely this means that my van isn't the first one that Kingston Honda has dealt with... Since I'd been standing there for 30 minutes, I asked what courtesy vehicle I'd be given, so I could start cross-loading my three carseats instead of standing around. And I win a civic! With a 5 year old, a 3 year old, and an infant, a civic will not hold the carseats. Somehow, at a business with a lot full of vehicles, a compact car is the only option to replace a minivan. At that point I told the service person that I'd be back next week, with the expectation that the necessary forms will be prepared and a suitable replacement vehicle will be available. The most useful part of being in that dealership is the ease of finding the exit. Since the dealership gave me two phone call reminders for the appointment, it would have been nice if Kingston Honda had also remembered to prepare for the appointment. The sales experience was great, but I've only taken my van in to the dealership on two other occasions for service because the service is never prompt. Now, when dealing with an issue that is widely known to affect Odysseys (particularly with white paint) the dealership has actively denied there is an issue. Instead of providing service and helping to resolve the problem, Kingston Honda has contributed to the challenges and given me much cause to regret purchasing a vehicle from them.

Marc Teske

Just wanted to share that I had bought an used 2008 Ridgeline from Payton at KH and my experience with this business. It looks and runs like new and to date I have had only the best service one could expect. As with any used vehicle you …

Jocelyn Fleet

I have a hard time even offering 1 star. They offer little to no service. They do not honour appointments, they do not return phone calls, they do not give honest quotes, they do not respond respectfully when asking for answers. I would go anywhere else for service. I will seriously consider this before ever buying a Honda again.

Cody Meadus

Traded my truck in for a new car. I dealt with two sales associates named Jordan and Cindy. Both of the sales associates were amazing. This is my sixth vehicle purchased at dealerships and it was by far the best experience I have ever had. Individual experiences may vary, but it’s my understanding that Kingston Honda has undergone management changes since many of the previous reviews were written. Overall, I had a hassle free purchase and for once I don’t feel like I got the bad end only the stick after purchasing!

Sam Norwood

Amazing people to work with. We just traded in our Focus for a 2021 CRV, dealing with Jason's team was simply the best. Dan and Jason made buying a new car a painless experience. We were provided with all the information we needed during the purchase and never felt pressured into anything. A great experience all around, I will recommend anyone to go here.

Ted Tennant

I received my appointment quickly, in less than a day from phoning in to the service department. My scheduled maintenance time was 2:30 and my car was seen a little earlier than scheduled! In less than an hour I was on my way. Once again Mika, the service manager who took care of me, was very thorough and explained the repair clearly. He is someone that I trust to give me the honest picture every time. Thanks for excellent service once again.

penny cook

I want to Thank Ray for all his patience and time with me while buying my 2019 CRV. Not once did he pressure me or make me feel rushed. I find buying a new vehicle a stressful time but all the folks at Kingston Honda made it a pleasant experience. I quote Jay as saying the customer comes first. I did. I would highly recommend their dealership.

Gary Newcombe

My wife and i both have hondas and are always well cared for at kingston honda when we go in for service,prices are comparable to other shops but the atmosphere and friendliness is beyond what i have seen or experienced at other dealers.

Lisa Roberts

Work was done in a timely manor. The service advisor was very helpful. It was a very good experience.

laurie steenwyk

scheduled service for recall on Honda passenger side airbag. Service Staff were courteous and very professional. Service performed well with no issues.

ChinuChris Paull

My wife & I purchased a used vehicle here. A special shout out to the used car car sales Manager, Randy and Sales Rep, Ray!! They accommodated us from the start....staying late to take us for a Test drive, meeting our price point and even getting the vehicle and paperwork ready so we would not have to make a second trip from Trenton to Kingston. Great job guys. Keep up the awesome customer service.

John Stephenson

Quick check of something I was concerned about.

shelley rollins

I had the most superior experience at Kingston Honda. I highly recommend buying your next Honda here. The sales team were very knowledgeable and patient with my decision on purchasing a 2020 Civic. Head on in and see Jabril (sales) you wont be disappointed! I also wanted to give a shout out to Jason Willis, thank you so much for everything!

Bill Erwin

My experience was awesome! Told them my maximum price and they actually came back lower. A business that knows the value of customers. I will definitely go back.

Aaron Reeves

We bought a 2020 civic and leased a 2021 CR-V from Kingston Honda. They are excellent to work with. We dealt with Payton Behm for both vehicles. She is the best car salesperson we've ever dealt with. She made sure we understood what features were offered on the different models and made sure we actually got a chance to try them out. There was no need to go for a second test drive test some feature we forgot about, it was all covered the first time out. We were treated just like adults who were capable of deciding what we liked and didn't, and she quickly helped us hone in on the model that best suited us. There was no pressure to buy immediately, no pressure to buy into features we didn't feel we needed (we ended up buying the civic lx, which is almost the bottom of the list), and no pressure to buy extras that we didn't want. The entire dealership has an air of relaxed competence about it, so I'm sure the other salespeople are excellent too. Payton removed the stigma of sliminess and arrogance that's so often associated with car dealers. She is the reason we went back to Kingston Honda a year later to lease a new CR-V

MamaMia

Staff are friendly and knowledgeable. Service advisors are accommodating and do their best to make customer's experience a positive one. Would recommend.

514 4362945

The service manager is really impolite and the service agent too ! Super disrespectfull, at the minute i set the foot inside the place thés start give me attitude and talk to me like i was Garbage ! Really unprofessionnal !! Do go There thés dont deserve your money

L H

Fantastic service, Payton Behm from sales & consulting was an amazing help when purchasing my vehicle.

Kathy P

Picked up my new car today and I can't be any happier! From the moment I walked in the door the service was fantastic. A big thank you to Bob and Kevin for all your help! The delivery specialist was wonderful as well as he really took the time to go over the car's special features.

Terry Hartley

Purchased 4 new vehicles from Kingston Honda since 2008 and have always appreciated the terrific service, sales and friendly atmosphere.

Elaine Burke

Phenomenal customer service by all staff: sales, management, finance, reception, service dept. Very accommodating to my timeline for car delivery. All "extra" available options were well explained without exerting any pressure into buying them. Looking forward to a long relationship with this dealership

Kelly Smith

The used car had been hit, in an accident according to carfax. I asked for further details and I was told they did not have any and could not get any. I asked them to lower the price a little bit and they refused to even negotiate. Sticker price is what they wanted. You're telling me you are selling a vehicle that according to Carfax has been in an accident and you refuse to drop the price? Ridiculous, I will never step foot into this building again. Avoid!! I drove to Belleville two days later and bought a similar vehicle with actually less kilometres for what turned out to be over $2,000 last. Much better service

Brock Palmer

My wife and I went in and were welcomed by Doug Crain. He was fantastic! Doug provided us with answers and guidance throughout our few visits. He was patient, thorough, and never pushed or pressured us as we made our decisions. Other members of the Honda team also supported us, offering their expertise. I would strongly recommend popping in to see Doug for a relaxing and enjoyable car buying experience.

Barry Leaver

I had a 8 am appointment for service and was promptly and courteously met by an advisor. I opted to wait for the service to be done and was offered coffee or other hot beverage while I waited. This was my first time since the renovation of the showroom and service area and was impressed with how nice it was. I was told my estimated time would be about 45 mins however my vehicle was completed in less time. Well done Kingston Honda.

Josh Colby

Despite being busy, they do their best to insure things are fixed in a timely manner.

Scott Valberg

Kingston Honda Service Department, Where the customer is always wrong. We've been in several times for warranty issues and each time we've been met with questions of the legitimacy of our problem. Each occurance we had to go …

Anne Ranger

We have purchased our last three vehicles from Kingston Honda and used to have all of our servicing done there as well, without complaint. But recently I was given a hard sell for new winter tires by the service department AND the shuttle driver. (Why should the shuttle driver be privy to anything about my vehicle??) Got a second opinion by another (reputable) mechanic and was told that they were definitely good for at least this season. Needless to say, I will never again darken the door of Kingston Honda.

Masih Soleymani

I am totally unsatisfied with their service! I stored my winter tires there but when I replaced with summer, they put wrong tires which were not fit (wrong size). While driving, I heard a weird noise coming from the wheels and I found out when I push the break pedal, tires were erroding the fender (and making damage). They just charge people for super poor service! Another time, they forgot to adjust the tire pressure after replacing the tires so I had get there again! Mostly, for big deals, I go to Brokville Honda (80 Kms more drive) although I live in Kingston! But for just a simple tire replacing I did not want to drive 80Kms and here was the result! They could not even change the tires right! If I had an option for 0 star, I would definitely put 0 for them.

Garima Mehta

Went and spoke to Agnes. It was the most insulting and inconvenient experience. This young lady kept using her phone in the middle of our conversation and had no interest and telling details or features related to safety or interior. It was of no help to even visit them. Wasted my time

Hiteshkumar Patel

Yesterday, I went to buy new car. I searched online about pricing of car. I asked for same deal (not price), which I got from other honda dealer from Toronto. A sales person's behavior was not appropriate toward us. He thought we just came for window shopping. He told us - we just sale car not PRICE, and good luck. Thanks for his advise, I will definitely contact a person who give me nice deal during last purchase. I think he should behave well in appropriate manner even he is not agree with my offers. I will definitely go to previous deal or other competitive company.

Stewart Marsh

Minor repair. Booked appointment took me on time. Stellar service, made you feel like part of the Honda family.????????

Nick Anagnostopoulos

Cindy was super helpful in providing all the information I needed to purchase my used TLX. The buying experience was quick and painless with no stress

dash riprock

We live 3+ hours from Kingston so needed to know as much as we could about the condition of a used car at the dealership. Our experience with Cindy Johnson in sales was excellent. Right from the beginning she went out of her way to even make a video of the car starting and driving, she described any blemishes on the body very accurately. There were no hidden surprises when saw it. Bought the car. I would highly recommend her. Thanks Cindy :)

Mikaela Hughes

Just leased a 2019 Civic from Honda Kingston! Extremely pleased with every part of the service and experience! Special thanks to Randy, Kevin, and Agnes who spent time making this happen for me, anyone looking for a good dealership, go here!!!

Ben Wynn-Williams

Excellent management, professionalism and service. Very pleased with our experience and would definitely purchase there again. Special thanks to our outstanding sales rep Daniel Lopez, who was both friendly and knowledgeable.

michael mclaughlin

Wow this place was amazing! Great customer service and the shop was quick and efficient!! The tech even came out and talked to me about my car his name was Mik and he was very nice and professional! Would highly recommend coming back to this place, also the one girl service adviser was the best!! 5 stars all the way!

Rafael Luíz Garcia da Penha

Awesome experience with the staff. The car is amazing and we did have a lovely service.

D Flindall

Would like to thank the staff for getting me into my Civic. They were courteous, knowledgeable and extremely professional. Would recommend Kingston Honda to anyone looking for a new vehicle. Thanks again!!

Emilie H

We have always had excellent experiences at Kingston Honda. Every time we go, the staff are always friendly and efficient. We have referred many friends and will continue to do so in the future.

Michelle Ostler

VIP service from Jason! He took care of every detail and made our purchase experience fun and efficient even in challenging times. Great new Honda CRV Sport model and we are very pleased with the car and the Honda Team! Great job everyone!

Lionel Ryan

My wife and I just purchased a new Honda CRV at Kingston Honda and we are very excited. There are many CRV's in our neighborhood, so this is a promising sign!!! Let me start by saying that we had excellent service from Cindy Johnson in Sales & Leasing. She has a lot of experience in dealing with people, & provides a clear focus on the practical issues. It was a pleasure to go through the operating features of the CRV with her, & if she didn't have the answer to a question, she knew where to go for it. She was a pleasure to deal with for both my wife & I. We also wish to thank Peter Labor, Business Manager, who handled the financial details with the purchase of this vehicle. Kind Regards- Lionel Ryan

Ola Okomski

Agnes is the best sales person there, she was friendly and professional. Ola

Vern Quinsey

I have received good service at Kingston Honda for the thirteen years I have been going there. Most recently, they fixed a noise coming from beneath my Fit for free!

Meghan Fodden

Very friendly & clean.

Shannon B

My car key broke last night and I desperately needed it repaired as I could not afford the replacement fob. The Parts department went above and beyond to help fix my key and saved me a 200$ expense. The customer service was impeccable and I am eternaly grateful for their help. My makeshift MacGyver key works perfectly and it only took 5 minutes.

Yvonne Wood

The Kingston Honda is a great place. Booked my oil change, received a follow up call as a reminder. The service was fast and prompt. Friendly sales associates. Thank you Kingston Honda.

Jeremy Cottrill

When I really needed something to get to work in fast with a limited budget, Kirti went above and beyond to make it happen. Not only was she pleasant and friendly, I found a wonderful piece of art in my new car as a gift which we now keep in our living room. Keep in mind this was for an as traded vehicle of very little value. The amount she invested in me as a customer was astounding considering what I purchased. I am very pleased with my vehicle and the experience. I will be back for the next one.

Elijah Dillabough

Bought a new car there and they said the best possible price they could give me on trade in was 13500$. Sold them the car and a week later I seen it on there lot for 21,995$. I understand they’re trying to make money but come on!

Sarah Warren

Love Kingston Honda! This is my 3rd vehicle from this location. The staff was extremely efficient and knowledgeable! Agnes was an excellent sales person who took tons of time going over every detail of my new CRV. Jason Willis helped me customize my car and kept my costs down:) Peter Labor helped me through all the documents effortlessly! I will definitely be back!

Shane Lehmann

Thank you Daniel, Bob and Olaf and Steve for hooking me up with my new Civic. Friendly staff, great experience. Daniel in particular was a pleasure to deal with, ????????.

Emily Lindsay

We had an amazing car salesman we worked with, named Daniel. The used car sale manager, was so beyond rude and disrespectful. My husband and I were about to settle on a vehicle, and we walked out after speaking with this manager. So unprofessional!

Masid Kalid

no one ever picks up the phone very poor service

douglas

They called to remind me of the need to change the fluids in my 2011 CRV: a friendly reminder as this was well overdue. We scheduled the service, I got an email reminder as the date approached, I dropped the car off at the service desk, got a ride home, the service was completed within the time and cost they had indicated. No problems. It doesn't get any better than that.

Elizabeth Bellamy

I had a great experience at Kingston Honda on both occasions that I went in to buy a car. Both times I dealt with Dan and he is super accomodating, friendly and helpful. Last year I purchased a car and it was a very easy process in which I felt very informed before making my purchased. Fast forward to a year later (now), Dan reached out to make sure I was still happy with my car and everything was going well. I wanted to upgrade to an SUV and he helped with that process. Again he was super accomodating, friendly and helpful. I would highly recommend Kingston Honda, and specifically going in to see Dan. I will continue to go to Kingston Honda for all my car maintenance.

Amanda Maxwell

Kingston Honda has wonderful customer service, and great attention to detail. They treat their customers like family! I would highly recommend Kingston Honda for all of your vehicle needs.

Judd Bailey

Friendly experience with new customers. Treated me for service, wonderful experience.

Amal Devasia

Guys please don’t do service in Kingston Honda…..waste of money

marg garrison

Great experience, no pressure, knowledgeable staff who knew their product. All staff very professional.

kevin one1

I had an amazing experience! I bought a used vehicle and Dan Lopes was my Salesperson. He gave me an excellent customer service, being extremely friendly and knowledgeable! I will recommend Kingston Honda to all my friends and family!

FRANCE HUTCHINSON

After dealing with a stressful auto claim for our previous Honda, we returned to Honda for our new replacement vehicle. We were very happily assisted by Payton Behm who was patient, compasionate, very knowledgeable about the vehicles and more then accomodating to our needs and schedules. We hopefully, will not have to return to buy a vehicle under the cicumstances that we did, but if so, we would ask for you again. Thank you Payton, we are very happy with our new Civic.

Chris Staley

Amazing people to work with now. The dealership certainly has changed its philosophy around customer service and fairness. I tried to purchase two cars there previously but no luck. In 2018, Jason Willis treated me like a king and he did not even know me. Now I would not even try to shop dealership pricing when previously I bought Honda's in Ottawa. Service dept. is customer oriented too.

stephanie currie

I have been with Honda Kingston for the past 8yrs. I was thinking of up grading my current vehicle and spoke to a representative in regards to what i was looking for and my current budget. He flat out told me there was nothing he could help me with and wished me luck. Well, i did have luck at Nissan. They were quite willing to help me and did! I do not recommend this dealership at all. Try Kingston Nissan as they have amazing customer service.

Steve ARTHUR

Just bought a shiny new CRV at Kingston Honda, very pleased with the experience from being greeted in the front lot to picking up the new vehicle a few days later. Salesman Daniel, Financial Services Mgr. Peter and Sales Mgr. Bob were all very professional, respectful and helpful. Would not hesitate to recommend or purchase another vehicle from this dealership!

Sue Ann

DON'T READ ALL THE BAD!!! THE GOOD NEVER LEAVE COMMENTS! Absolutely wonderful staff at Kingston Honda. I was dealt with accordingly, and my vehicle was returned to me running better than ever! They gave me honest answers, and didn't sugar coat a thing! I knew my vehicle was needing work done, but all in all it worked out better than I thought! They did their best to meet the goals of my budget and fixed my vehicle! I used the shuttle as suggested because sometimes promise times go beyond expected. Shuttle service was great. Very trustworthy! Thank you Kingston Honda!

Jodie Stoliker

Absolutely fantastic service from Kingston Honda yet again! We decided to upgrade our large SUV and purchase the Odyssey for our blended family of 6. Dan, Doug, Steve and Jason helped make this happen. We now are a Honda family through and through with our 2014 Honda CRV and 2022 Honda Odyssey. Purchased both of Kingston Honda, 8 years apart.

Natalie Murphy

I had the most wonderful experience dealing with Angela Gale at Kingston Honda. She went above and beyond to accommodate me and making sure my car was done in a timely manner. She jumped through hoops to make everything happen and not only would I drive my car the 6 hours to have it serviced here again, I would recommend dealing specifically with her because she made a stressful situation easy for me. Very friendly, reliable and great customer care. Thank you!!!

Maninder Singh

It was a great experience. Good service. Nice people with extra ordinary customer service. Dan, Kirti, Steve, guys thanks for hooking up.

Melissa Figueiredo

Great customer service from dan lopes! He was amazing at helping us drive away with our 2020 crv.

Hossam Fet

Very nice cars. File efficient. However, you always get that feeling that they do not care about your business. I asked sales to email me list and prices of winter tires , emailed twice and no reply at all

Andrew Linney

Bought a 2020 CRV. Cindy our sales lady was very knowledgeable and professional. She came right out and helped us before her shift had started. Was a pleasant experience buying a Honda. Jason Willis and all the staff there were very helpful. Would highly recommend this dealership to all. It’s our third Honda , and have never had any problems

Angela Lorbetskie

Just picked up my 2015 Honda Fit today. I had never bought a Honda product before, but after accessing Kingston Honda's excellent website, using their detailed inventory listings, complete with Carfax so I could see whether the car I was interested in was a one owner or had been in car accident, and other pertinent details, I narrowed down my search very easily, picked out the one I wanted and went to the dealership. Once there, Daniel Lopes of Sales, provided me with additional information in a no-hassle, professional and courteous manner, which included a fair trade -in value of my car. After a test drive, I was ready to sign an offer that same day. A great, as well as a safe, experience working with Mr. Lopes and the Kingston Honda dealership.

Mark Fluhrer

To: Jason Willis, General Manager, I must say, the purchase experience at Kingston Honda has been the very best in my many years of purchasing various vehicles under various working and personal applications. Everyone on your team, including you, was/were and are courteous, personable and very professional. You have created a very positive and professional culture within Kingston Honda. I /we felt very welcome, trusted and never rushed or pressured. Bob Ayre, Sales Manager, spent a great deal of time with me on my first day outlining the ‘Kingston Honda Advantage’. Even though it was quite obvious that Bob was very busy that day (many deals on the floor), he never made me feel rushed or as though I was an inconvenience to him. Bob comes with an impressive background of experience and that is obvious in his professional personable demeanor. Bob has successfully served other members of my family in the past. Steve Buckingham, Business Manager, could not have been more forthright, positive and professional. Given that our last experience with the ‘Business Manager’ or Finance Manager can be a dull or tedious one, Steve actually made it an enjoyable experience. With no pressure or undue leverage, Steve effectively explained the advantages of purchasing and extended warranty and the rust inhibiting module. Steve is comfortable in his position and with his extensive background brings a great deal to the final ‘business’ experience. Last but not least, Daniel Lopes, our Sales and Leasing Specialist, was frankly - incredible. I contacted Kingston Honda through an on line inquiry. I almost immediately received a reply back from Daniel. I asked for text messaging so that we could set up a visit and test drive of the CR-V. Daniel was and is patient, respectful, personable and very professional. Daniel patiently and carefully reviewed all features and functions prior to departing on our first test drive. He has an amazing grasp of the many features and functions of the models that I was interested in. I will not hesitate to recommend Daniel to anyone interested in purchasing a quality vehicle from Kingston Honda. I must say, you have chosen, coached and mentored a great team. Bob, Steve and Daniel are certainly stars on that team. Thank you for taking time out of your busy schedule to speak to both my wife Kathy and me. We could not be more impressed and happy with our decision to purchase a CR-V Touring model at Kingston Honda. Kathy and I are happy to be one of your many very satisfied customers and new members of the Kingston Honda Family. for Mark & Kathy Fluhrer

Eric Haun

Went to have recall fixed, went back to pick it up and the recall wasn't fixed, was told that I need to make another appt. This is after being told that the part were in prior to the appt. What a huge mess that place is. We now will only use the Honda in Smith falls.

Chris R

My fiancé and myself came in after hearing about a promotion for some of the different Honda vehicles. We went in and test drove the Honda Civic 2020 Touring and our sales associate Dan Long was attentive to our every need. We had originally anticipated test driving the sport model as well but fell in love with the Touring Trim features immediately. Steve was the sales manager we dealt with and he was fantastic as well. The team managed to deliver our car before the new year which was also greatly appreciated. I would highly recommend dealing with Dan and I know personally if we need another vehicle we will go through him! Thanks to everyone at Kingston Honda who made our buying experience as smooth and smooth as possible! 10/10 on customer satisfaction. Christopher R. & Charly F.

C.

Received great service from the service department. Quick oil change at a fair price.

elli poitras

Very easy experience and helpful service. Cindy, my sales associate was extremely friendly and professional. Will most definitely recommend for future car buyers.

Justin Guo

Bought my 2019 civic touring here. The sales rep Agnes was extremely polite and helpful. The sales manager Jason and financial manager Kevin were very patient and stayed late to finish my purchase. Highly recommended and thanks again to Agnes and the team.

Alison Latham

Dan Lopes at Kingston Honda made my car buying experience a breeze. He was very informative about the functions on everything in the car; from Bluetooth Hands-free Navigation to how to fold down the seats! He was very helpful all around and friendly.

Michelle Hicks

HONDA DON’T LET THEM GET YOU TOO! They contract nor value their customers. I purchased my 2019 Honda Pilot EH HS in June 2019. At the same time of purchase I also extended the warranty, purchased the touring package and your Pro package. As well as tires/rims - rubber floor mats-extended rust warranty ect Now when I made this one time payment in full, I did so with confidence you’d stand by your policy let alone a signed contract, I am furious. Oh where shall I start…. 1. Not only was I NOT notified by the company/or dealership I had to come across a fuel pump recall on my vehicle while browsing the web 2. When I contacted the Kingston Honda dealership where I purchased regarding this recall I was advised to bring it in and I would wait the hour - done no problem! Accept… 3. Once the recall had been addressed it then was not assembled properly. Causing my vehicle to set off alerts lighting my dashboard up like a Christmas tree. It was defected because of an improper installation of the O ring. Not only once but twice!!!! Again just wanted to mention each visit was approximately under 2 hours of my time wasted with the purchase of a brand new vehicle. 4. Now this is where you have me absolutely boiling over, It had rained a lot over the days prior to the day I opened my back hatch and I was covered in water. Not like a drizzle either - a bucket. (Not even over exaggerating) So as you would imagine the entire back was submerged in water So I called in regarding water event in my vehicle. And was required to bring it back in. When I brought it in, I waited 2 hours as they had to take the vehicle over to Kingston auto glass to diagnose what repairs needed to be addressed. I was then scheduled to bring my vehicle back in 2 weeks and I would be without my vehicle for approximately 3 days I was told this appointment the services that were to take place were going to be Removing the seal along trunk border and installing new As well as tearing up the floor where water has been sitting and replacing the carpet After 2 days I was able to pick up my vehicle where I was then advised I could no longer use car wash services or it would void my policy if I were to do so And then the invoice does state that they had torn up the carpet and replaced however i am telling you NOTHINGS was changed regarding interior Your staff are standing by their word ARGUING that it indeed HAS been done. Well I’m here to tell you it hasn’t and it doesn’t take an idiot to see that I don’t appreciate being spoken to as if I am an idiot or a liar and cannot sit here to be just screwed over. Back to the beginning as I had mentioned, I purchased every single offer for coverage available on my vehicle. Reason I spent $60,000.00 was to secure myself - I wanted the security -peace of mind knowing if anything were to happen I could rest assure it’s covered! Makes sense doesn’t it? Well it would all make perfect sense if thay valued their customers let alone signed contracts I have now approximately 72 hours with no vehicle. Making arrangements to be picked up/dropped off Due to COVID you not longer offer your services which again I have already paid for with providing me a vehicle in such situations Keep in mind this doesn’t include nor mention any staff on the very poor customer care with these calls and hours spent there… So a few people suggest I call the head office regarding this matter. I still can’t believe this, You won’t believe what they had to say …. 2019 BRAND NEW OFF THE LOT / LESS THAN 40,000 km Don’t get it wet. Suggested I purchase a reflect spray and to Use a tarp as any further damages may not be eligible under warranty No warranty through touch less/high pressure car washes Correct me if I’m wrong I deserve proper treatment. I want this resolved immediately before it causes further damages and reimbursement for the time an days spent without a vehicle

Eva McQuaide

I had a wonderful buying experience at Kingston Honda. Dan Lopez promptly responded to my inquiry, knowledgeable about the car i was looking for, very professional and accommodating. Steve made the process smooth and quick. I truly appreciate your great customer service Kingston Honda Team. Thank you.

Michael Page

Prompt and courteous service and informed answers to my questions. Worth the drive from Picton.

Joe Blough

I bought a new Civic here 2 years ago. Service was friendly and I was satisfied at the time. I brought the car in recently to get my winter tires put on. When done, they told me that the rear rotors should be replaced and that it would cost over $900. The car has less than 20k km on it and I don't stop suddenly or ride the brakes hard. When I asked how this could happen the response was "I don't have an explanation." I DO! I'm guessing that with supply chain issues and lack of computer chips you don't have cars in your sales dept to sell and need to jack up revenue from your service department! That's just a theory and my own opinion.

Sudan Yao

Best purchasing experience! Daniel Lopes is super nice to work with. We are impressed with his prompt response and professionalism. The new car comes right in time for our family to enjoy this beautiful summer! Definitely recommend Kingston Honda to friends and others!

Kelli McPherson

My experience shopping and purchasing a car at Kingston Honda was amazing. Payton was extremely friendly and knowledgeable. Everyone was very accommodating and went above and beyond to answer all my question and be confident in my purchase. Highly recommended!!

Thomas McCann

Fantastic service, exceptionally smooth and informative. Experienced no pressure to make any decisions nor was the financing difficult to arrange. On the contrary, our desired budget was catered to and in a timely fashion. Would highly recommend dealing with Kingston Honda, particularly Dan Lopes and Steve Buckingham.

Erin Crawford

About a month ago I purchased my first vehicle through Kingston Honda. Most positive experience I’ve had with a dealership. My saleswoman Agnes was fantastic, and was very thorough with telling me all about the amazing features my car has (luxury features, safety features, and tips and tricks). The staff at Kingston Honda go above and beyond with their professionalism, kindness, and even went out of their way to contact me a month after purchasing my vehicle to ensure I was satisfied with my purchase. I definitely will come back in the future, and pass on my recommendation for anyone looking for a vehicle!

Robert Grawberger

I found Kingston honda to be exceptional in both their sales and service .cindy Johnson in sales is a true pleasure to deal with .I highly recommend Kingston honda to anyone

Richard Ward

Honda CRV, recall visit to the Honda Service Centre. Treated me super well. Booked me in for my appointment, and drove me home. Finished the maintenance on my vehicle early. Ten minutes later, the driver showed up at the front door and took me up to the dealership to pick up my car. Very Impressed. Have a great Honda Day.

Rory Price

We love Kingston Honda we have got our 2nd Honda Civic from there on the 9th October. The staff & service was fantastic & I would highly recommend getting a vehicle from there. Jason Peter & Kitty were super helpful & fun throughout the whole process. Amazing! Thanks again. Rory & Karolina

Glenn Delaney

Excellent service. Service Desk personnel are courteous and knowledgeable. Thank you.

Daun Costa

I have had the most wonderful and professional experience with the Kingston Honda team! Peyton specifically worked with me and her dedication to a great customer experience is beyond reproach. The whole team continues to provide excellent and timely services and support.

Cindy Goodfellow

Had a service done and a car starter put in. They called with questions, I called back shortly after about a dozen times and no one answers the phone there. They only answered once and got disconnected when they attempted to transfer me to the service department. They didn't explain how the car starter worked so my hubby asked a worker he saw in the parking lot and the worker commented how they installed the most annoying one on the market. Also, we went to pick up my car on a Saturday and they aren't open on Saturday because of COVID which doesn't make sense to me at all, because they are allowed to be open. Ended up going 3 days without my vehicle because of it. Super inconvenient.