Reviews of James Braden Ford (Car Concessionaire)

Robert Poulin

I wrote them an email to notify them that the vehicle advertised was not the same vehicle as the one pictured. I was just trying to be nice. They responded with a copy and paste of all of the vehicles features and asked me if I was interested in seeing it in person. Then they followed up with 2 more auto replies when I didn't respond. Several months later and I still receive sales and promotional emails from them. 0 stars for personalized experience, 0 stars for assuming it was ok to af me to their mailing list.

MsKatchee

This is a wonderful dealership. 100 out of 10 would recommend. Shelly is great ❤️

The Lake Effect

Real happy with the experience at Braden Ford, Tony was knowledgeable and easy to work with as well Aja in finance. Overall an excellent customer experience I can definitely recommend this dealership if your in the market for a pre-owned or new vehicle! ????

Jeff Wartman

Have purchased several new personal trucks and even a work truck, the sales staff has gone above and beyond when going through the purchasing process. The finance dept are very detailed and helpful when it comes to going through your deal. The dealership is pet friendly and all staff are friendly and welcoming…definitely worth a visit if your looking for a new or used vehicle.

Cindy Dixon

Great service, great people! I was welcomed with open arms from the start to finish. Thank you :)

Carolyn Keating

I would recommend James Braden Ford to anyone looking for a new or used vehicle. We have purchased several vehicles there and their service is beyond compare. Special thanks to Greg Reinhardt for years of finding us the best vehicle for our needs.

Spencer McLauchlan

I had my transmission go on my 2011 ford focus. They were able to take me in right away and fix my car. They even set me up with a loaner witch was wonderful . id give them 100 starts if i could. Thanks James Braden Ford

Debbie Miller

This was the second time we purchased a car here. Just as happy this time as the last time. The people here are all amazing, providing an outstanding experience.

Matthew Mills

Great service. Very busy place. I'd try going during the week, Saturday's seem way to busy.

Desiree Barbosa

My first experience with Braden Ford was a great one. Greg Reinhardt was great to deal with. Very knowledgeable and helpful. I highly recommend him!

Brennan Kirkpatrick

Fantastic people who care. I bought my Lincoln MKZ here and I have had the best customer service experience I've ever had. I highly recommend you stop in and speak with their representatives!

Jesse Campbell

Great friendly place! Always goes out of their way to help, and the best cup of coffee in the city! yes even better than timmys!

Edward Clermontt

Craig was friendly, informative and no pressure at all. Super helpful in finding exactly the truck i wanted at a great rate. And management gave me a great deal on a not so great trade in. Absolutely will be doing business here again. Hands down best vehicle shopping experience i have ever had.

P Roy

Great shopping experience. Wonderful and very helpful staff.

Catherine Rose

Amazing staff! Steve Kay went above and beyond to help me and I truly mean above and beyond to help me get the vehicle I wanted! He listened to what I needed and helped me get some of the extras I wanted, I am beyond thrilled with the vehicle he picked! When it was time to talk numbers Aja worked with me and for me to get the financing I needed to bring it all together! I am overjoyed and overwhelmed by their thoughtfulness and willingness to go the extra mile for me!

Darin Gough

Purchased many vehicles from Braden Ford over the years. Always treated great and given the best value for my trade ins. Customer service is above and beyond anytime I've dealt with them.

Wes Welsh

Very good service. Nice tables for each person outside under tents.

joshua vail

Vary friendly staff and seem to have vary good covid-19 per cautions

Denis Lessard

Excellent friendly service... And a military discount!

BrownBrook fanatics

I just bought my 2014 f150 from braden ford and my experience was amazing. I would highly recommend them to close friends and family. I dealt with Tony and Craig, they're awesome !

TheGally420

Tyler found the truck i was looking for and made it happen.

Lauren Mercedes Anglin

Great customer service. They send you video summaries of the truck inspection! It's now the only place were taking the Ford Raptor to!

rick nugent

This is my review on company. Im not here to encourage or discouraged anyone to do business with this dealership. This is based of my experience worst experience ever it seems as if 99.9999% from the owner to the staff there only prefer a certain group of people and if you're someone of color they welcome you but not you the welcome you for your money. So wheather you least or finance a vehicle from them as soon as they received the money it's a totally different situation where even the management shunned you that I have to contact ford Canada and other sources about their disgusting behavior so fly high or fly low as long as i have the ford extended warranty they have to get my vehicle fixed the right and correct way and absolutely no doubt about that i know for sure. So for these reasons if I could give them a - star instead of 1 I would've ????

Douglas Dusseault

This dealership is stellar in the customer service department. I drove 2 hours to get the perfect MKC and am so happy that I did. From the moment you enter the dealership the customer service is amazing. You are acknowledged and made to feel right at home. I have nothing but great things to say about this group of amazing people. My wife and I are very happy with our purchase and dealings with James Braden Ford. A big shout out to Janet, Greg, James! They even were the first ones to wish me a happy birthday..which was today! From Dene First Nations I thank you for being as amazing as you are!

Roshni Rainbow

A very big thank you to Kyle, Don, and Jesse in Service! I came by at nearly 4pm on a Friday before the long weekend, in need of some help with my car. Despite how busy it was, they were so kind and took a few minutes to help me resolve my issue. I really appreciate it! Every time that I visit Braden Ford, I am continually impressed with the entire team's dedication to their customers.

Gene Kay

Great service and priced very competitively. I have bought 4 cars and never had a complaint or issue.

Amy Godinho Barbosa

I was given a recommendation to stop by and see Craig! He went above and beyond to help me with my trade in. He made the process so very easy and was so great to work with. Didn’t make me feel at all like I didn’t know what I was doing. Thank you for such a wonderful experience!

Kevin Chen

Very friendly people. Excellent service. Very nice atmosphere and I love the dogs. They add a sense of friendliness and sense of fun coming to the dealership.

Frames Mccoll

James and staff very friendly and professional...

Marty Thibodeau

Great experience. My salesman tyler was very helpful and made buying easy. Drove 9 hours and would do it again to deal with them. Overall very satisfied

jake lami

Staff was very friendly. Remained polite and even stayed open for an extra 30 minutes when I was running late to pick up my BMW from out of town. Make sure to look up your trade in values before you get excited and pull the trigger on the trade in though. They know their stuff and will low ball you pretty hard if you're an eager beaver like I was.

Andrew White

I have purchased multiple vehicles from Mike Benoit and the wonderful people at this Dealership. I have bought new vehicles , used vehicles and even had them search other dealers / auctions for the exact vehicle I wanted . Mike has always been amazing to deal with . Very honest , forthright , attentive and committed to helping me from the initial consultation all the way to putting the plates on my new purchase . I would be remiss in not mentioning how helpful and friendly all the staff are to each and every client .Mike , Jordan , Tim , Craig , Jay , Aja and the Bradens themselves -James and Andrea. There is a reason why this Dealership and these people -are recognised across the industry as both leaders and examples of how to conduct business in an ultra competitive industry .

jason skywave

I apparently do not learn from my mistakes. Third vehicle I buy at Braden Ford and always the same pattern, they take your money but when it is time to give you service under warranty this is way under the strict minimum expected from a dealership, they don't have courtesy or shuttle available for you, they don't return your calls etc. Got my truck in last friday (brand new Expedition platinum: failed throttle body!!!) asked for a courtesy as this is our only family vehicle, nothing for me on Friday, told me they will call me back monday and did not have any news until we reached back to them Wednesday, still nothing to offer told us they will call back the day after....they did not! Contacted service manager via email for a follow up, never responded!! I finally got a call today to get my truck before the long week end they DID NOT OFFER THE SHUTTLE TO PICK ME UP!!! When I showed up there, staff did not bother explaining why she did not follow up handed me the key and the bill and turned around to another customer....

Hayley Lepage

I just purchased my first new vehicle today and I need to say that the Team here is really strong and has some great people on board. Special shout out to Liam Whitbread who went above and beyond to not only find me the perfect vehicle but also to get me the payments I needed. Michelle in financing was great and her pup Kaya is a great helper. So far my experience with this establishment has been top notch and I am very glad I chose to do my business here. 10/10 would recommend to any family or friends looking to purchase a vehicle

Melissa Ivy

I always deal with Greg Reinhardt and have always had awesome experiences. He goes above and beyond to help find what I’m looking for and is very knowledgeable.

Sarah Hammond

Purchased one of the "As-Is" selection vehicles here as a "First Car " for one of my 3 teenage boys. As with any "as is" vehicle there are always the risks involved - but I must say that my sons first car lasted him well over 2 years with little work besides regular maintenance.. I am very happy with this and since I have 2 more boys to get a " First Car" for, I'm confident that the Used car manager (Tim) will be seeing me again..

Mark Arney

Braden Ford has been some of the best experiences when buying a vehicle. What sets them apart is how hard their sales team, Steve Kay, works to get the product YOU are looking for. So many dealers feed you a line to get the deal, Not Steve, he gives you the information so you can make an informed decision and when he doesn't know he will go get the it instead of making up a something he doesn't know.

Frank Cabral

After a service advisor told me ( a couple of times) that my GPS was not warrantied by Ford, as late as a couple of months ago, today, another service advisor, Tracy, told me that it was in fact warrantied by Ford. After getting lost a few times and getting upset and frustrated, I went out and bought a handheld GPS, which got me home from Florida. The worst thing that happened, that no one told me about, was... I lost all of my addresses and favorites. Tracy was very nice and professional ????.

sh Parvaneh

Here is to explain why I suggest not to buy a car from Ford due to their low level of service and distrust of their clients. Here is my story: I have a Ford F150, 2017 that I really like to drive. I do not use it for work and it is mostly for family. BUT recently, I am increasingly having more trouble with it such as problem with opening the doors in cold days, problem with opening the tailing door almost the whole winter, etc. Today I had to refer to them because the tailing door was not being locked and problem with the starter. I went to the James Brander (Kingston, Ontario). The lock for the tailing door was fixed but, surprisingly, they did not take care of the problem with startup. The problem is that sometimes the startup makes a pulsating/ticking noise and sometimes does not start at all. This happens intermittently. We have to turn on/off and try again to start vehicle. The service manager said that they started it 10 times and did not find any problem. So, in their opinion, it does not have any problem! And because of this they were not willing to replace the startup. Their logic was that Ford Company does not accept customer's claim and needs to see the car problem at the service shop!! Apparently, based on Ford Company policy if the shop replaces a part but the Company does not find it faulty, the shop would be charged. Therefore, they won’t to do anything till their technician see the problem with their own eyes – customers’ eyes are not trusted. Seriously…..?! Who likes to take time off from work to go for unreal claims?! Who has the time?? The solutions that they were suggesting were surprising: 1) They suggested that we wait until the startup is completely broken and we call road side assistant. This simply means waiting until it can ruin one of our days! 2) The manager of second hand Ford suggested me to take a video of the problem. This is very funny because it means that we have to always have our camera on before starting the car – in case it happens that it does not work so that we can take a video to prove what we are saying is the truth!!!!! This experience was exactly opposite to my experience with my other car that is from Nissan. They trust customer claims and take care of the problem immediately. I am very unsatisfied with Ford Service. Although I love the truck, it is constantly needing to be serviced for different reasons and the service that we receive is not optimal.

Stewart McBean

Travelling back home to NS from BC and needed an oil change and service. Jesse, the service advisor, managed to squeeze us in and was very helpful and courteous. This was a change from the other dealership in Kingston, which not as accommodating given our circumstances. Servicing was completed within 10 minutes of the promised time. Found the personnel in the dealership to be very friendly and helpful. If I still lived un Kingston, this would be my dealership.

Ontario Sassyass

Great service for my oil change.

Susan Chandler

Service help at counter was more interested in playing on the computer then helping customer. Makes ya go hhmmmm. Not happy

Panagioti88o Panagopoulos

Fantastic service and great people

Saket Mittal

Very good people. And very good service so far.

N Y

Ended up walking off the lot as there were no sales reps.

Eric M

Great prices on new trucks, Also very fair and willing to work with me on trade in. Everything was done online due to the pandemic and was simple process. Thanks again and will be in touch when its time for another new one.

mark veitch

These guys were awesome, really helped me when no other dealer could get me the deal I wanted. I had shopped around quite a bit. I went to Bence, Murphy, Urban and finally here and this was the place that made it happen. I will come back here in the future for a vehicle. I can honestly say that it's worth the trip to come here from a couple of hours out to get a vehicle.

Keke Keco

Kinda hard to talk was treated rudely for asking to look at a few cars .... made the experience very awkward 2nd time being there 1st wasnt the best ether...

Penny Wells

Greg and Aja were terrific!

Peter Murphy

This is a Company that cares ! Just bought a second vehicle from them. super service department as well.

Fulgencio Cabral

I went in for a recall, came out with a new truck. I feel like I'm getting the runaround now..... after the sale. Will increase or decrease the ratings later.

Kirk Smallridge

The sales team was phenomenal! We had Paul "fish" Poisson and would recommend him to anyone and everyone. The service desk on the other hand... They seldom call you back when you have an issue and it takes a very long time to get your car in. To summarize, would buy a car here again, but will never get my car serviced there.

Mel K

Bought our truck here! Amazing and honest staff, they made the process a breeze. Really happy to have done business with them!

Spencer M

Bad cars and really annoying customer service. Will continue to call you years after buying a car for no reason at all. Also will use any information you give them to send junk mail to your residence.

Amon Manuel

Greg was very helpful and we left extremely happy with our new SUV

Tracy Hubbard

So much more than a business, they are family.

Nick Macklin

3.5 star rating if I could. Mike and his employees are very nice and helpful during this process. The only issue I experienced was purchasing 100% online (because of COVID19). There were many small things we weren't told about and couldn't see until getting the car. Also the main reason why its not 5 stars is because the main title of the vehicle I purchased stated "HEATED LEATHER INTERIOR" and that is false. It is not heated nor is it even leather, it's all material. Overall a great car and the team at James Braden is awesome.

Shel Smith

Best. Place. Ever. ♥️

Paula Stafford

The staff at James Braden were amazing to work with. Everyone worked together to make sure I got a reliable vehicle that would fit all my needs. They were great at keeping me up-to-date on all the progress and process of my financing. It is like walking into Grandma's house ..first thing they do is greet you then offer you a drink or a snack ????. The whole staff was amazing to work with and I would recommend them to anyone and I will go back there for future needs myself.

Bob Beaulieu

Safe environment. Friendly staff. Very helpful.

Brooke Johnston

I bought my vehicle there and always trust the work I get done except for this time? Jesse in service should not be talking with the customers as he has a very arrogant,no it all attitude and doesn't have great people skills in my opinion. ????

Derald Blair

The best vehicle buying experience and service I have ever had, bar none. Helped me save thousands on my F-150, Jay in financing is numbers wizard. If you are looking for a vehicle, I highly recommend giving James Braden and his top notch staff a try. You won't regret it.

Andrew McEwen

James Braden Ford is a fantastic dealership. They gave me an absurd value for my trade-in and they got me a new vehicle no questions asked when the vehicle I had just purchased turned out to have a few problems. The service staff bend over backwards for you, they get vehicle work done in hours instead of needing the whole day, they have a great kitchenette with free food and drinks, wifi is fast -- they even let me use their scanner to scan and email a huge document -- the dealership is even pet friendly. When I'm here for service the waiting room is an extension of my office, which is really important to me. Plus the chairs are more comfortable than my office chair! If you're in the market for a Ford, make sure you check out James Braden Ford. They will impress you.

Martin Bradley Boswell

Always courteous. Excellent service with clear, knowledgeable advice whenever needed. Braden Ford is highly recommended for new or used car purchases, and servicing.

Troy Gillard

I had an extremely disapointing experience here. I had snow way plow I purchased and wanted Janes Braden to install it. I was quoted around 1800$ taxes in which is fair considered the amount of work to do a plow installation. I own a landscape and snow plowing company so they had my truck and plow, I was down one of my fleet vehicles for 3 days. They cant get the plow to work and it worked when I purchased it. 2500$ dollars later the plow still doesnt work and they have no idea why. Finally Fed up I Took the plow to Pat's Radiator where it was fixed in 5 mins because they didnt have the ground wire properly grounded i watched the tech from pats put the tester on it. He then properly grounded the wire and plows worked flawlessly since. 3 days they had it and didnt even check to see if they properly grounded the wire basic stuff im not even a mechanic and know this. And to top it all off the head light on the drivers side no longer works because they didnt install the plow wiring correctly so that also needs to be fixed. They called snow way directly to speak with them about diagnostic information they said they call me with any info they had after i picked up the plow and paid not once did I ever receive a call after with any diagnostic information. This whole situation could of simply been avoided if they had simply checked a ground wire instead of hosing me for 2500$ and costing me even more money on losing jobs due to being down a fleet vehicle that was suppossed to be in and out in a day which is exactly how it should of been. I DO NOT recomend getting any plow installs or service done here and I will never buy any vehicles or plows from you guys. Which is really unfortunate as i wanted to purchase 4 new snow way plows and a new truck to expand my fleet.

Jean-Francois Désilets

Excellent service, not pushy and fair offers straight off the bat. I recommend it.

Jim Patterson

The staff at Braden Ford have been nothing but spectacular. The friendliness of all the employees has been unmatched by any other dealership in Kingston or anywhere I have dealth with.

Doug Lee

Thank You James Braden for a ...... Professional service during Covid 19. First and foremost we would like to congratulate you on staff member Janet Klatt. You managed to find a person that every dealer would want. She ALONE is responsible for having my wife and I get our Lincoln MKZ serviced at you dealership! We were in Florida last winter (2019-2020) and had a couple of issues with our car and went to the nearest Lincoln Dealer. What a nightmare, the experience was so bad that I called several dealers in the Kingston area. Janet Klatt was the only person that took the time to call us in back in Florida. She reassured and ask us to give James Braden Ford/Lincoln a chance to show us what and how service can be done. Well Janet, Jody, and the rest of the employees did a fantastic job keeping us updated on parts and getting us an appointment during this Covid time. The work was done correctly (that I can see) on time, and with safety for us every step of the way! Because of Janet and your team you have earned a new customer! Congratulations James Braden Lincoln!

guy thibodeau

Excellent service all around. I’m an out of town buyer from northern Ontario. Purchased my new truck over the phone with a trade in vehicle. Absolutely no hassle dealing with my salesman Tyler and Craig in financing. Would definitely buy again from dealership

L Murphy

Nice people. Great service

Cynthia Delahaye

Everyone is so nice and are extremely knowledgeable about everything! Highly recommend. Great staff, great place! Also love the dog that comes around to visit.

Kelly Barnard

We just bought a new F150 Lariat and a 2017 Ford Escape. Our salesman was Dustin and he is amazing. He went above and beyond to find me my perfect truck. We love both of them. Braden Ford is an awesome place to buy a vehicle. We are repeat customers. Tim and Aja made the experience very easy. Thanks again Dustin.

Rebecca Stelpstra

My husband and I have purchased many vehicles from Braden Ford. Each and every experience has been top notch from the moment we entered the door. Greg Reinhardt is by far the best sales representative with excellent customer service And response time. He goes over the top to make sure everything goes smoothly. Our latest was a custom build! Very happy!! Thx Greg

Paul Taylor

Sold a vehicle out from underneath me after 4 days of comminication, negotiation and multiple texts and saying it would be held without a deposit over a holiday weekend for me to view (a 3 hour drive) highly unethical behavior.

Dave Pallister

Steve Kay is a pretty great sales representative for James Braden. I would highly recommend asking for him if you ever need to purchase a vehicle

Fallon Way

Love this dealership and everyone in it. No matter how your day is going you walk in there and instantly become happy. They go over and beyond for their customers. They also grow such great relationships with their clients. It's hard to go anywhere else when you only ever have the best experiences. The atmosphere in there is like no other. Each time I have gone in I have always left so happy. You want the best experience and be taken such good care of....go to James Braden Ford. Thank you everyone for everything you have done and continue to do. Keep being AWESOME!!!

Rudy Schafranek

Great people and great service from James Braden Ford. We will definitely be back for our next purchase. Thank you.

Wayne D

I purchased a 2017 ford escape from Greg Reinhardt at James Braden ford and received great service from both I know where I'm buying my next car.

Jim Stinson

I would recommend James Braden Ford to friends and family because the entire purchasing experience was outstanding. The sales staff, Trish and Steve, were exceptionally friendly and made sure we were getting the right vehicle. The management and financing team worked hard to get us a payment plan that suits our needs. The folks in the shop, parts and service, and through the rest of the dealership were very friendly, as well, even though we weren't dealing directly with them.

Steve Ossinger

Bought my Explorer from them last year. Craig Richardson is great salesman to deal with and can't recommend him enough to people who need a new vehicle. It's been over a year since my purchase and I got another follow up from him to see if I was still happy with my purchase and if there was anything he could do for me. In the next year or so I will be replacing a car that is getting long in the tooth and will definitely be back to talk to Craig when it's time to purchase a new vehicle.

Jennifer M

Always a wonderful experience of James Braden Ford. I would highly recommend anyone purchase or service a vehicle here. Purchased, serviced and blow add ons to my car

Bronson Mcdonald

Great dealership, friendly helpful staff that have always went above and beyond for me I have purchased 3 vehicles from them so far, cant say enough good things.

Melina Dixon

My sales rep was incredible. Gave me the service I needed and always checked in after I made my purchase to make sure I was enjoying my vehicle! A+ to him. The mechanics on the other hand are useless. I purchased a 2017 Ford Escape and since I bought it, the car alarm will randomly go off multiple times a day. Now, it'll randomly go off while I'm driving and I can't control it. So I just drive with this alarm for about 30 seconds before it stops itself. I've brought the car in 3 or 4 times since the date of purchase and they say nothings wrong and refused to replace the alarm or the sensors. Now my car stereo doesn't even work and it's only been 2.5 years. So I call again, hoping this time they can figure something out cause I have years left on this car. Well no, cause the warranty I purchased expired last week. I'd be fine paying for service, but knowing how many times I've brought it there and it was never fixed, I'll never trust this place again. Horrible horrible service in that department.

Gary Neff

After the works package was done on my 3 year old F150. They neglected to tell me about the wheel nuts being damaged witch are no longer removable using a standard sized socket. I had the wheels off a month before for cleaning and had no issues but when I was confirming the torque after the service I notice the lugs nuts were beat up and require replacement. service manager was not interested in helping me out. I also feel the wheels were not torqued correctly as half the nuts were loose after just 80 KM. If I required the use of my spare tire I would have no way of getting the wheels off on the side of the road.

Ewan Maycock

Tried to charge me for $1500 of work to safety a car which had a safety only 2500 km prior, most of the work was unnecessary. They nitpicked every aspect of the car down to a few mm of play in one door hinge. Never coming back here again. Went to Petrie Ford and they did the work for a third of the cost and were very helpful. Never coming here again.

Peter Lynch

Overall a good experience. Friendly and knowledgeable in the service department. They got me in same day for a warranty job. I'm new to town so its good to see the local Ford dealer is somewhere I will be willing to work with when it comes time to trade in.

Brian Wilson

Excellent service call. Friendly staff and work done in time promised. Video showing repairs was also well done. Great dealership!

Clinton McCallum

Bought my F150 from this dealer 2 years ago and had a good experience with the sales department. I called in today to get information to trade in my truck for a new vehicle at a different brand and dealt with Jay Burgess. Even though they were closing for Christmas he called me back quick and answered all my questions and got me all the information I needed quickly. I would recommend this dealership to anyone, very professional. Thanks

Rebeca Quantrill

Extremely passionate and pleasing staff, not pushy or persuasive at all. Very kind and compassionate about their customer's comfort and happiness while visiting. Overall best dealership in town hands down! I wasn't really a huge fan of Ford before; but in all honesty, I may have just found where I'm getting my next vehicle from!

Stephanie

Great customer service and amazing staff. There is a reason so many people keep coming back!

Jason Fleming

We buy all of our trucks from Braden Ford and the sales team goes above and beyond every time. I would recommend Braden Ford to anyone

Tim O'Toole

Great team!

Mark Britton

Andrew answered all my questions and was very profesional when working out the numbers so I bought the vehicle.

Dani Warman

Always helpful and friendly staff. Pet friendly.

Therese Reynolds

Comfortable and clean waiting area. Great service. They explained everything. Very friendly staff

Kurt Mugurt

Hello all... I just wanted to share my experience with everyone because I am really upset about what happened with my dealings with James Braden Ford after I purchased my car from them. I have recently just bought a car from them and I paid entirely cash for my car. After a month later I ended up wrecking my rim and tire. I was in the middle of no where and when I went to go change my tire I go to look in my trunk for my spare tire there wasn’t even a spare tire to begin with!! I ended up having to pay for a towing to tow me back to Belleville. Also I received a complimentary year warranty on my rims and tires when I purchased the car in case anything like this ever happened and now they are telling me that they can’t help me with getting a new rim and tire. I’m completely dissatisfied with this dealership. I thought they were going to help me out and they will not cover it at all. I have to go out and purchase a new rim and tire for the one that’s damaged and cannot be fixed. I don’t think it’s fair that this only happened a month later and they will not even give me a spare tire to go with my car when it was suppose to be in there in the first place in case an emergency like this would happen to anyone. Just a heads up to anyone purchasing a car here.. to check the trunk for that extra spare tire!!! I wouldn’t recommend my friends or family to this dealership for the situation and problem that happened.

Blake Wright

Nothing bad to say about this dealership. Great people, super-friendly, a very inviting place overall. Have been a customer for over 20 years. This is the only dealership I go to for sales, service, and even parts. They even have the best coffee in the city! : )

Sarah Hilton

Outstanding team of people! Had a few awful previous experiences with other dealers looking to purchase a vehicle. That had left me unhappy and doubtful. The people here went out of their way to correct what other places had done and make myself welcome. They all went above and beyond to make sure I had everything needed to make a decision on purchase. Nothing was left hidden or unknown. All concerns issues were immediately addressed and dealt with. They are top notch and care about you! Yes they want a sale to keep thier doors open but not once did I feel like a dollar sign. Outstanding place would reccomend to anyone looking to purchase a vehicle! Tyler is an excellent sales rep and the guy you want to look for. Thanks for everything Braden Ford I LOVE my new used car!!!

Tim Merrill

Bought F150 in October 2020. Took in for an oil change and was told there was damage to the oil pan. Called Bradens and was told they wouldn't repair it because they didn't know when damage occurred. Also found it had a Ford racing oil filter instead of a stock filter. So if it was thoroughly examined before sale, why was neither noticed? So what they are apparently suggesting is I'm lying, because their mechanics would never fudge a pre sale inspection!! Do not buy used vehicle here or have any repair work done!

Ben Mcgillivray

I have bought 3 f150s a explorer and a edge from James Braden Ford. My sales rep Greg reinhardt has been fantastic and a pleasure to work with and very knowledgeable. I would definitely do business again there.

Tyler McKinley

We had a great buying experience, and the service department continues to impress.

Tanner Alford

Just had a great experience with the purchase of my f150 at James Braden Ford. The sales staff (Mike and Jordan) the manager (Jay) and the finance folks (Andrea, Aja and Craig) were all very friendly, helpful, and accommodating. I had been in a couple times as I was debating trading in my ram 1500 and was unsure about switching to a ford. Mike and Jordan were great because they didn't pressure me but at the same time were more than willing to answer a million questions. I have to say I've been to many dealerships and I've never seen the business owner actually out on the floor making sure customers were looked after. I would absolutely recommend this dealership.

Jess Smith

The best! Purchase process was quick and easy. See Greg R. for wonderful customer service in the sales department.

Dan Hartley

They were happy to sell me an F150, but after that had truck in to have oil pan replaced twice with not even an apology, called other day to get a creaking front suspension looked at and got the cold shoulder. Not impressed with the service.

Jeff Croke

Absolutely amazing service, dealt with Turner Austin and Craig Elliot. They went above and beyond and really came through!!! Also have had nothing but great experiences with the service department. I shopped around quite a bit and by far the best deal and greatest trade in return????

Leighton Hardy

I took my 2017 F-150 to the service dept because of a clunking in the rear end, still under factory warranty, told that the clunking was because of undercoating on the leaf springs causing dirt buildup, they charged me $200.00 to spray break cleaner on them but offered to take them off and clean them properly for $1000, and told me that because of the undercoating this is not covered under warranty. Called Rust check and they have never heard of this problem and they have sprayed hundreds of ford F-150s. long story short, I am out 200 and there is still a clunking in the rear end.. time to try a another dealership.... Update.. James Braden asked me to come in again so I did, they stripped down the leaf springs, clean them and reassembled them, but still did not fix the problem and the knocking sound is still there, after a test drive with the mechanic, they refunded me the original amount of the first cleaning and are now working on the open ticket with Ford to find the real problem. a 5 star service from my first time and the first dealer that I have been to that wasn't afraid to admit that a mistake was made and are willing to find the fix for it..

MaryAnn McKinley

Based on a referral I made an appointment with Tony Dutra, a salesman at Braden Ford. I had done my homework prior and knew the specific vehicle I wanted for us. Tony was awesome, a real professional. He didn’t find the F-150 I was looking for - he found one even better. It was such a great experience. Thanks to Tony and the rest of the Sales team at Bradens! You’ve set the bar high for the Service team, I have great expectations of them.

Martin Beeton

Efficient friendly staff, has a friendly feel to the place.

A D

Paul was an amazing salesperson to deal with. They had a vehicle I was interested in on the lot and after seeing Paul's great reviews on here I called and specifically asked for him. I am very happy I did as Paul provided me with a truly VIP experience from the first phone call to handing over the keys. It was definitely worth the 2.5 hour drive to visit Paul at James Braden Ford and I will be recommending him to anyone I know looking for a new Ford or any used vehicle. He was a 0 pressure salesperson and was genuinely looking out for my best interests. Thank you Paul!

Sarah Hanmore

We highly recommend Greg. We have bought many vehicles from him. He has always been very pleasant to deal with and extremely patient with us. We recently had a problem with the service department and we brought it to Greg’s attention and he has it dealt with promptly. Thank you for everything Greg, much appreciated!

Dave Anderson

Greg is a great knowledgeable salesmen. Both during our 4 family purchases so far and also after the fact is quick to get back to you with and questions you have!

B Rose

Bought my first car here. Was told it was accident free... Until I was signing the papers. Told the car had winter tires. It did not. The cars warning lights all went off a day later because of no pressure sensors in the tires. When I asked to have them installed the sales person had a great deal on winter tires (the ones that should have been on my car) and that I should buy them and have the sensors put in those. I had to fight with him for the install after purchasing a 22K vehicle. I've never been so disgusted with such lack of service from anyone, anywhere. Would never recommend and will not be going back.

Chris Brumm

Service is great but be careful buying a car from them

Barb Griffin

During these crazy times of Covid-19, I find myself working very long hours and struggling to find time to take my car to the dealership for servicing. Not a problem for Braden Ford! With 1 phone call, we made arrangements for my car to be picked up at my home, taken for servicing and returned. I continue to be impressed and thankful for the great people that work at Braden Ford and the extent they are prepared to go to offer great customer service. Thank you James Braden Ford and team! We appreciate you!

LB

Was supposed to come with a winter maintenance package, as clearly discussed with Paul Poisson. It took him two years to fulfil the original sales requirements, still haven’t corrected the recalls on the F-150, and now I’m fighting for a discount that was applied at the beginning - which seems to have disappeared in regards to Paul’s direct interference. Not honest, not reliable- don’t waste your hard earned money on this dealer. I highly recommend the dealer out in Verona . Honest, upfront and no deceitful behaviour or undermining sales tactics. When we commit to our country and you provide a sales discount, one wouldn’t think you would purposely be deceitful and remove it because of a physical or mental health issue; in regards to work. Bottom line is, this dealerships’ priorities are very clear.

Jess Larche

Tyler made buying a new truck as easy as it can be. Super covid safe. The whole team got the job done. Really great friendly environment. If your looking for a new vehicle go see Tyler, you won't be disappointed. 10/10 best experience.

Shawn Loney

I know 2 people who have bought vehicles from them both under warranty refused to repair either car transmission problems with both cars

bronson Mcdonald

Great service and sales never had anything but good experiences at this dealership I've purchased three vehicles here.

Bill Carman

Turner in sales went above and beyond to get me a truck. He was very helpful settling up my older phone to the truck as well . Craig in the financial department was great as well. I was able to do everything online . A great experience overall..

Cheryl Carpenter

2010 Ford Fusion - ABS module repair - excellent service experience throughout...from speaking with the service apt coordinator, service staff, courtesy drivers, technicians & shop foreman....thanks...Tracy, Laurie, Jody and to Jeremy for taking the time to explain further...with my follow back & questions.

Kealey Podhy

James Braden Ford is by far the best car dealership I have ever visited. Our salesperson, Craig Richardson, made our buying experience absolutely stress free. Everything was very transparent and we never felt any pressure from him during negotiations or from finance after the fact. Although, we purchased an off brand pre owned vehicle, he was still very knowledgeable about the vehicle. The vehicle was delivered in impeccable condition and we are loving it! I would highly highly recommend this dealership.

Wayne Scott

Dealt with James Braden Ford 18 months ago. Referred there by another police officer. They gave me more than I expected for my 2015 trade, had what I wanted on their lot, and dropped price of my new 2020 Explorer Sport. Greg was my salesperson, very professional, have recommended this dealership to friends and family. I can not imagine going anywhere else for my next new vehicle.

James Vaughan

Had to deal with them for work on a recall project. Went very well as the service staff worked hard to accommodate such a large fleet for repairs. Ford products aside, service was top notch!

Jennifer Byrd

EXCEPTIONAL SERVICE. I was treated like a valued customer from the moment I walked on site. Craig Richardson was my Sales Rep. Craig took time with me over the course of a week to make sure I was informed about all of the options of vehicles available to me and he really listened to what I was looking for. He even noticed the radio station I listened to on my first test drive and made sure he programmed it in to every other vehicle I test drove. How's that for paying attention to small details! I want to mention that I was not a big commission sale and I came in with a strict budget and low expectations, but I was treated with the utmost respect and Craig spent time with me to make sure I was getting what I wanted and needed in a vehicle. Craig Elliott was the finance manager who worked very hard to meet my budget restrictions and get me financing that I was comfortable with along with warranty protection that I could afford. Thank you Craig R, Craig E, and James Braden Ford. I LOVE my new Jeep!

David McLean Hh

I would like to thank Braden Ford for the great deal I received. I worked out the deal with Craig Richardson over the phone. Coming from Ottawa. They gave me a fantastic deal on my trade in 2017 F150. They put me in a brand new 2021 Escape. Michelle Beeton made all the financing and paper work and exchange of plate and ownership a smooth transition.And I was able to bring my pal Tucker down as well. Seeing the dealership is pet friendly.

Chris

I purchased a 2019 Ford Escape from this dealership last November. I've been pleased with the vehicle and the service has been satisfactory also (a little pricey, but very thorough and never any issues). However, what pushed this experience over the top was the salesperson. I'd recommend Tyler Galivan to anyone; the process was the perfect mix of professionalism and laid-back/no-pressure that you want in a large purchase. After the sale he took the time to follow up and answer some questions about features; I even messaged him 6 months later to ask a question (how to get the car lights off when I was at a drive-in) and he responded instantly. Very satisfied customer!!

John Whitmore

Vehicle work done again and top notch work performed. Place is busy and staff is great. Highly recommend for Ford vehicle work in Kingston

Stephen Alguire

Bought my vehicle there. Good and friendly staff. Made the purchase enjoyable transaction. Highly recommend.

Dennis Thompson (DudditzTTV)

I have been using their service department for years. Jesse and the rest of the staff always take very good care of me. I was looking at a used vehicle for my father and Jesse suggested Paul (Fish). Quick, friendly, and attentive. In no time we had one picked out, price settled on, and paid for. My experience was so good I went back 2 weeks later and bought a car for myself. Thank you Paul, you have a customer for life. I strongly suggest Jesse, Paul, and the rest of the James Braden staff. Thank you all.

Sean Davidson

Have dealt with James and all the staff for over 20 years now recently my nephew passed a donation was made to Princess Margaret Hospital in his memory from the staff of Braden very touching and classy thank you

Nora Borbon

3 hour drive from Montréal to Kingston so worth it! The staff is so knowledgeable and they make you feel right at home so the anxiety that goes along with buying a new vehicle goes away. Truly a great experience so make the trip and you could end up with an amazing new truck :)

Dave D.

Great timely service with no surprises.

Joe Cichello

Great service! Took my biddy to pick up his 5.0! What a car!!

sean gallagher

Very happy with sales and service, been in car business for 20 years.. Tim and Jay are the best in town, fair and a pleasure to deal with ,choose to buy and service there. Clean and friendly .

Jmm Jmm

Awesome buying experience. Very helpful and knowledgeable staff made it easy for me to get my dream truck. Thanks to the team

Jean Sexsmith

I have had very positive dealings with Braden Ford. The service people and the service that l have received there has been exceptional everytime l visit. The staff are very friendly and helpful. I would highly recommend Braden Ford for all your automotive needs.

David Shoniker

Had the pleasure of helping my younger sister purchase a new Lincoln Naultilist SUV today. Can't say enough with the great service of Joel Griffin, he made the process very enjoyable. Also thankyou 2.0 Cheers

Beverly Williamson

This dealership has the greatest staff to deal with! Very reliable, personable, professional and understanding. Beyond 5 star service! I would definitely recommend this business to anybody....thanks for everything

NEIL Ainger

Good deals, worked with me, friendly staff.

Anita van Polen

Greg Reinhardt has helped us purchase a number of vehicles over the years, and we have been very pleased with his attention to detail, and genuine concern that we are happy with the vehicles we have chosen. After my car was totalled in an accident (not my fault!), Greg helped me to find a replacement vehicle that made me feel safe and secure. Whenever we go to the dealership for service, Greg remembers our names, and always come to say hello and make sure everything is ok. It’s so nice to know that there is someone we can trust when looking for a new/used vehicle!

Daryl Clark

Frustrated..

Michael Sproule

I have purchase 2 trucks from Braden and recently sent my mother in to have Joel take care of her with the same respect and amazing deal like I have received on all my vehicles. I would not recommend any other Ford dealer to buy truck or suv from!!!! Service is number 1 in Kingston and surrounding area!!!! If you need a new or new to you vehicle make sure these guys are your first stop because it will be your last as you won’t need to go anywhere else! Thanks again James Braden Ford team here’s to many more dealings with you guys and thanks for the amazing service and treating me like family!!!!

Tom Bilton

Bought a great truck from the Braden team. Outstanding all the way especially the sales person Tyler Gallivan . Great job, made buying a vehicle fun and safe in a very difficult time

Andrea Cehan

The staff is incredible and very accommodating! I’m still contemplating a new vehicle from them. This will be the third vehicle my family has purchased through James Braden Ford.

Mohamed Yasin

I recently bought a King Ranch F-150 from Mike at the James Braden dealership. Due to Covid-19, everything was done online and over the phone. I didn't see the truck in person, but when Mike delivered the truck to me it was exactly the way it was described. Mike delivered the truck all the way to my house which is over 2 hours away from the dealership. Overall, it was fantastic doing business with them and I highly recommend this dealership. At a stressful time like this, I thought the process of purchasing a truck was going to be difficult, but they made the process very professional and easy to deal with.

Brett Prosper

Was recommended by my brother in law about Greg Reinhart when I was looking for a truck. I contacted Greg and had a amazing experience finding a great truck! Very patient and helpful throughout the entire process Craig Elliott was was awesome to work with on financing. Always helpful when we had a question and recommends great spots to eat in Kingston! Would definitely recommend going to Braden Ford for your next vehicle

Jim Ferguson

The salesman was very good explain everything with my mother and made her feel at ease buying her escape. Explain all the options and warrenties.i believe his name was Greg is desk was at the door on the right side. And Craig from financing was every good explaining all her options too. I was originally dealing with Dusty but he was off today Sat feb 16th. Thank you for making my mother enjoying finding a new vehicle for her. Jim Ferguson

Nick Kotel

Service was good. Leaving the lot in my car noticed mechanics left my steering wheel and shifter with a sticky greasey residue. I cleaned it off later but a courtesy wipe off would have been appreciated.

Magdalena Dicks

We have purchased/leased our last 4 vehicles from James Braden Ford. Greg has been an exceptional sales person, always going above and beyond. He has become a friend as well and my family and I wouldn't want to go anywhere else. There is a sense of home and community at this dealership and I would highly recommend them.

Liam Whitbread

Great dealership, everyone is very friendly and honest.

K

This was my first time purchasing a car. I had been to 1 other dealership that completely tried taking advantage of me and was rude. I was recommended to James Braden where Steve helped me. He was beyond amazing. I told him what i was in the market for. He was patient with me. Never made me feel like i was wasting his time or annoyed if i didn't know something. He took his time to really listen to my needs. Once I found a vehicle I spoke with there Accounting department to go over the Leasing agreement. The women was so helpful and kind. I felt very unsure of myself and what i was doing, but everyone was great to explain everything and was so patient. Overall it was an amazing experience. I didn't feel like they where out to get my money, everyone felt like family. I have moved out of Kingston and been to a few other dealerships and to this day i have not received the amazing experience i received here.

Baylies Dancing

Just inept and apparently are more than ok charging $400 to not fix the problem that was even discussed.

Karen Davis

Couldn't be more impressed! Picked up my new to me Buick Envision today. Our sales rep Greg was knowledgeable and so easy to work with. In fact all the people who were involved with my purchase were great. Best car purchasing experience I have ever had. If you are in the market fir a new or used vehicle I highly recommend this dealership.

Wesley Brown

I’ve been servicing with James Braden Ford for years. The service is incredible, not only from the department but also from the technicians themselves. HIGHLY RECOMMENDED!

Mike Calver

Great staff and huge selection highly recommends

Greg Beck

Awesome , Very easy and nice to deal with . I have bought 3 trucks from them . Creig Richardson .You Rock !

Noreen Desforge

My daughter went car shopping for a newer vehicle. Tyler helped her through the process with transparency and professionalism. He showed her the comparisons between buying new and used and explained the Ford Certified Pre-Owned Program.

Teddi Swalm

Do not buy a used vehicle from them. They won't cover damage noticed after the sale. (Dent in oil pan was noticed during first oil change)

Ray Kay

I have dealt with this dealership for over 18 years; purchasing new and used vehicles. Long before my brother (Steve Kay) started working there! Excellent customer service and staff!

Mike L

This is the 2nd time purchasing a vehicle from JBF. First, on a recommendation from a friend, we bought a 2019 F150 in 2019. That was a very good experience including the good people in the service department over the next 2 years. Second was a 2021 Ranger. I was only there getting a oil change on the F150, and while waiting went over and looked at the Rangers. A nice young guy named Liam Whitbread approached us and started to chat. In talking to him and Paul Poisson, a quick appraisal done on our F150, 3 hours later we had just traded in our truck on the Ranger. Dealing with Paul, Liam and Michelle Beeton over in the financial services section, we walked away feeling that we were treated very well and got a good deal. If ever comes the time where we want trade in again, JBF will definitely be the dealership we will be going to.

Chris Flaro

Great at first, but if you don't buy now, their whole demeanor changes. After that experience will not go back. Drove 2hrs to see a vehicle that looked great online. Got to the dealership, vehicle was dirty outside, horrible inside. Vehicle looked like it was rented out and returned dirty. Animal nose prints in the side rear glass and sand or something granular everywhere, as well as dropped food between seats. Checked engine compartment, leaves and other debris everywhere. I am.not sure if they said it was maintained at their shop, bit the battery terminal had a little mountain of corrosion. Wasted gas and half my day on this. Shame on you all, really dropped the ball, James Braden Ford.

Phil Ainsworth

My wife, Joan, and I have recently become customers of James Braden Ford, having recently purchased a 2022 Ford Explorer ST. We are extremely pleased with our new vehicle. The sales person Tyler Gallivan has been wonderful throughout the whole process including follow-up and patience with our questions. We have owned various vehicles since 1963 and this is our 5th Explorer: 1992, 1999, 2006, 2013 and now 2022! Of all our dealings with salespeople over the last 59 years this is the first time that we have truly felt respected and cared for by one, Tyler! We made the deal with Tyler on December 13. He kept us posted regularly as we waited for the arrival of ST from Chicago via Toronto. At no time did we feel pressured to purchase, and we feel we got a reasonable trade-in value for our 2013. ST arrived on December 31 and Tyler called us within minutes of its arrival. We took possession on January 6. Tyler has called regularly even after having been driving ST now for only a week and we have called him with questions and he has made good suggestions or recommendations. He has always shown interest and patience with us. What a refreshing experience! Thank you so much, Tyler! Phil and Joan Ainsworth, Picton

Jay Emery

Tyler Gallivan helped us out and was amazing helped us find something perfect for our price and our type of usage. He was kind and honest which helped make the experience even better. 10/10 would recommend.

Harriet Corkey

I think braden ford deserves a 5 star rate as I an very pleased with the personal and business I have received from them with my ford f150 trucks I have purchased

Jody MacDonald

Staff was awesome and my salesperson Tyler was outstanding.

Daryl D

What a great dealership to do business with! They gave me fair money for my Ram trade in but the great part was Tony being able to track down the exact type of Mustang GT I was looking for. They made things work being able to get the car in for me and ready quickly. I was more than impressed with not only Tony but also Janet too in getting the ball rolling thru the online service. Janet was every bit as helpful and kept me well informed. Tony took the time to go thru the Stang thoroughly even though it was end of day on a Friday! Very impressed. The word has been put out to my family and friends about the top notch service from Braden Ford!!

Marissa Mascaro

Excellent staff, and top notch customer service! I had a great experience in purchasing a new Ford Escape. I am very proud of my new purchase, and highly recommend anyone looking to purchase a vehicle to go here!

Andrea Burgoyne

I give them 5 stars. They're honest, knowledgeable, reliable with no pressure. They will give the best deal they can, especially if you're a first responder and military! After the sale is made, they make sure you can contact them if you have any questions or problems and usually on their personal cell's!

wilf mcclelland

Greg Reinhardt made my experience amazing will definitely be seeing him again.

Steve Harkness

My husband and I dealt with Christian Whitmore at Braden Ford. He was very knowledgeable and sincere. He listened to us to hear our wants and needs. He knew his inventory and quickly found us a vehicle we would like. He was not a “pushy salesman” which made us very happy. If you would like a professional and polite sales person, please see Christian. You won’t be disappointed. Great job Christian!