Reviews of Chiasson Ford (Car Concessionaire)

Kerry Lee

Fantastic service and friendly atmosphere! Definitely would recommend for a positive shopping and service experience.

Danny Somers

Bought 2 vehicles from Pat Cowie. Great guy. They worked hard to get me a deal and find the vehicles I wanted.

Dwayne Atkinson

Family run and no pressure. Totally helpful and honest.

Tim Richardson

Friendly staff

Ryan Leonard

Great service from Pat and Kevin. A pleasure doing business with you. Looking forward to picking up our new wheels tomorrow

Max Han

Great service!

Murray McAuliffe

I have bought my 2013 Ford Taurus there from Pat he took care of everything. Gave me a great deal on my trade in. Made everything really easy. I would recommend even if you are in Kingston or Brockville it is worth the drive for the service.

Wayne Cassell

Great place and polite and helpful staff..

Kimberlee Vastino

Thank you again to Pat Cowie (my salesperson) and Phil Chiasson for helping me with my Escape. Nice to see a dealership go that extra mile when a customer is in need of a little help. Much appreciated !!

LaFirst Customs

Great fast service. Will continue to visit this dealer for service work.

Thomas Hopkins

Good dealership with great service department.

Team Janssen & Paula

I bought my car here a few years ago and have had outstanding service every time I go! Everyone there is very kind and knowledgeable. They go out of their way to make sure you have a great experience buying a car or having repairs done.

Joel Thomas

Friendly staff good service

Stefanie Dolan

Bought my 2016 Edge from Chaisson Ford 2 years ago and had a great experience. Pat was very helpful when I was looking for a vehicle to accomodate my growing family, and 2 large dogs. He was very patient in answering all my questions, concerns and getting exactly what I wanted in a vehicle. Bill and the service department have been amazing throughout the last 2 years as well. I encountered an engine problem recently, and unfortunately needed a new engine less than a week before a planned vacation to drive out East. Chaisson Ford was VERY accomodating with getting me a comparable loner vehicle to drive out so I did not have to cancel my vacation. They graciously covered all my costs since I had a tight timeline and the car could not be repaired in time. A+++. Highly recommend the Chaisson Ford team!

Tom Guntli

Just bought our 2016 F150 from Chiasson. We went to 4 other area Ford dealers and Chiasson was BY FAR the best to deal with. Both price and service. They beat the Kingston dealers by approx. 3k on the same truck. They also gave more trade in value then the other dealers. Ask for PAT, it’s who we dealt with…but everyone seemed great inc. the owner and finance guy (Kevin). I’ve bought many cars/trucks in the past 20plus yrs, and this was the best expeience!

MrFirecapt9

We bought our 2016 F150 from Chiasson Ford and we have had nothing but the best service before, after the sale! We only take our truck to Chiasson for service and as expected they never seem to amaze us with there customer service!! I recommend Chiasson Ford in Gananoque to anyone that’s in the market for new or used! Thanks Chiasson & Team !! Gary & Rebecca Evans

Johanna Stam

Personable staff, friendly

Joshua Gravelle

When there to buy my 2nd truck from Pat. He got everything I needed and wanted for a truck. Got it done fast and no bs on my part. I will go back there for any other trucks I buy for my company in the future. 110% customer satisfaction!

Bonnie Merkley

Didn't get my vehicle but service was good

Kim and Matt

HUGE Shout out to the Chiasson Ford Team!! Cannot express my gratitude enough for all their efforts for months and months on what was causing the unknown sound in my Escape!! Thank you for your determination! (:

Lisa Lacroix

My first experience with Chiasson Ford was great. Thanks for the good deals and fantastic service. Will be back.

Krista Cornfield

Absolutely fantastic service from start to finish! The staff is top notch and makes you feel like family. Will definitely buy another car from them!

garry dwyer

They sale alot cars in Gananoque

Gillian Sibbald

I have nothing but the highest praise for Chiasson Ford. They were extremely helpful in making sure I got the exact car that I was looking for and once I got it, making sure I knew how all the new "gadgets" worked. They have been so helpful, and I am sure that I will always use this dealership in future!

Makenzie Kaleigh

I have purchased both my vehicles from Jeff Cornelius at Chiasson Ford and received exceptional service. He is very knowledgeable and helpful- he even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. Top notch service! I would highly recommend Jeff to anyone looking to purchase a new or used vehicle. Thank you Jeff, I will be back!

Brian Pixley

Salesman pat was very helpful

Ron Riley

Very nice place to deal with

Jamie Magee

Bought my Focus a year ago from Pat and it's been smooth sailing ever since. Purchasing was an easy, pressure-free experience and I've had no issues or concerns with my car ever since.

Sabrina Guntli

We've purchased 2 new vehicles from Chiasson Ford in the last 2 years and have had nothing but the best service from Pat(salesman), Kevin (Finance) and Phil (service). Whether I'm in a store with my family or walking in off the street into the dealership, I'm greeted by name from Pat. Trust me, I could go to the 4 other local dealerships in the area but I choose not to. The amazing service from the dealership and their employees speaks volumes to me. Treat people great and they will return, again and again.

Alan Moore

Great sales and service. Always had a good experience here.

Christian Roberts

Great staff get you looked after ASAP. Service you can count on, at a reasonable rate!

maureen cooper

Always a pleasure dealing with the folks at Chiasson Ford Dealership. Accommodating, friendly and personable!

Daryl Fraser

Love the staff! Pat is amazing! We'll purchase another car with him.

Becca Racecar

Great customer service. Always willing to answer questions when we call in with a few concerns. Will recommend to family and friends . We will be coming back to buy our next Truck . Thanks again Patrick Cowie for making the Deal . Hubby loves his Truck

Shannon Redmond

I was a new customer and they only did half the work that my car was scheduled for

Sean C

It would appear that my experience was isolated by the look of these reviews... Car came back with minor damage on 2 occasions. First transmission repair seemed to be done properly, the second time the fiesta came in for it's garbage transmission, seals were leaking after 300km. Not sure if they were just not replaced or weren't installed correctly. I wish I could bring my car here still, but the lack of reliable service means I now take my car to the West end of Kingston for repair. 0/10 would NOT recommend.

Kim Traill

Patrick Cowie is the friendliest personable sales person. I would recommend anyone looking for a Ford to stop and see him. No pressure at all.

John Whitmore

Wonderful car dealership. Been with them for years. Trust them all and they treat you like family. For well over 25+ years purchased all my vehicles from there. For a caring and knowledgeable Ford Dealership, Chiasson Ford is the place to go!

tiffany redmond

My husband and I bought a 2018 truck from them and had nothing bad to say . I can’t say enough good things. Jeff Cornelius was our salesman (we’ve bought 3 trucks from him) and he has been nothing but amazing, will answer all questions and make sure you get something that is perfect for you !!! We had our first oil change and the parts service was outstanding and made sure we were comfortable and the machanics also did a fantastic job .

James Fish

Nothing but the best of service

Doug M

Stopped in with my 17 year old son after coming from an appointment at Gan Chev as he is interested in a diesel pickup. Pat Cowie treated my son like a piece of dirt telling him asking him how old he was & questioning why someone so young should be looking at expensive pickups. I used to sell automotive chemicals in a previous career & have been in many dealers coast to coast, & most in Ontario, & Pat has to be the most unprofessional, & rude salesperson I have ever encountered. After the berating, my son told Pat he had changed his mind & had to get home. Needless to say we likely won't be back...

Mary J

Friendly staff and great service!

Sara Babcock

Absolutely wonderful people to deal with. Patrick went above and beyond to help with my car purchase. I am now a forever customer. Highly recommend !

Joe Vasey

Great service

Isa Bella

Very disappointed with this dealership. If you want to be scammed, I encourage you pay them a visit. I contacted them ahead of time asking about their ability to do an alignment on my Mini Cooper. I received a call back, and confirmation from the owner that they would be able to do it, and to bring my car in. Upon my return to the store, I was informed that my car appears to have been in an accident, that there were no adjustment to align the back. The kicker???? He still made me pay for the service. Yes - the owner really needs all your pennies. I ended up being my car to the mini Ottawa dealership who informed me that there was nothing wrong with the back of my car, that there were adjustments that could have been made and according to them it basically boiled down to mechanics who had “no clue”. While I appreciate that some cars may be trickier to align, or work on, I find it completely absurd that the owner assured me they could do it, even called me back to tell me so, and when they couldn’t, it was “my car’s” fault and I had to pay for a service they couldn’t perform. They tried to align the front even and the mini dealership had to re-align their work. So unless you have a Ford, avoid this dealership, and if I had a ford, I would bring it to Dixon auto for maintenance instead of encouraging a business that has such shady practices.

Rocko Aldrich

Fair treatment never had a bad experience there.bought many used cars there.sales staff first rate

Yvonne Jarvis

Picked up my 2018 Ford escape today. It was the easiest transaction I have ever made. Pat and Laura Lee and of course Phil, made this a great experience. Thank you. Yvonne Jarvis

Erika Jeffrey

The staff here is super helpful and are always very friendly. I bought my vehicle here and stop in any time I have any little question. They are always willing to assist whether is be big or small. I have recommended to friends and family and will buy any future vehicles here.