Reviews of BMO Bank of Montreal (Car Concessionaire)

Kylie Terrace

useless staff. Useless hours. anyone with a full time job cannot bank here. go somewhere else and save your time and money.

Ann McCormack

I would strongly recommend shopping around for an alternative branch. My dealings with this branch have been extremely frustrating. I'm in a joint mortgage situation and this bank and branch is unfortunately used by my mortgage partner. From the inception of a simple mortgage process, it was fraught with delays, mistakes, lack of communication, and the list goes on on on. I'm so happy that my primary banking needs are not handled by this bank or this branch. My advice would be to shop around and find a bank and branch that offers basic good customer service and appreciates the business you are bringing to it.

Jason Tang

the hours are so inconvenient-how does anyone with a full time job bank here

Darlene Ward

Terrible hours & parking. Two out of three times when I've had to go in the bank and speak with a teller they have been very unfriendly - they could use a customer service refresher course.

Peter Craig

The absolute worst customer service around...Would recommend going elsewhere !

BanditsOfFreedom

Don't bank here. not worth it.

Melanie Kenny

I love the services that they gave me when needed it..The manager help me ,didnt get to solve my problem i had,but she said she would work on it and contact me back,so fingers cross

Mike B

Have banked with them for personal and business needs for 8 years.

colleen alderliesten

DEFINETLY shop for a mortgage somewhere else, WORST EXPERIENCE EVER in 2018 and now waiting over a week for a responce to the mortgage payout penalty ??? really bad

Anish Mathew

Worst bank service within the 2 months period of time they deducted 50 dollars from my chequeing account with any information. I try to call then they shows always busy ... I don't understand why they doing this. Even they told it was free for 1 year. This is not fair what they done.. last they deducted 15 dollars in the name of performance plan...so I stopped their going with other bank now I am feel ok with other bank service.

Shaunna Ducker

SoI do not likeYour service you need to stay on hold

Brent Woods

Typical bank. It is understaffed so if it gets busy lineups can be long. Has good enough staff. Stars deducted for lack of service hours, and service fees.

Andrew Pfeffer

Often times there will be a 5-7 person lineup and it will take up to a half hour to finish your transaction from the time you enter the bank so plug your parking.

Frankly Speaking

Please ignore the one review as clearly that person has no patience. The service here is very professional and is one of the nicest banks to walk into in Gan. Mind you yes sometimes there is a line and they sometimes struggle but that happens with every bank.

sydney ednie

Jen is the BEST! She always goes above and beyond to give the best customer service. I am never let down when I see her. 10/10 service

Mehdi Elidrissi

Very good service. Thanks a lot.

Austin Talbot

Closes at 3 mon to Wed?!? How can you run a branch with those hours?

Elaf Canada

Its so bad I lost my flight tickets because the put limit and I’m trying to call them they give me estimate time 5 hours. That’s completely so bad

Nunzio Altomonte

Great Establishment Staff always smiles and welcomes you Very warmly . And it goes without saying Very Professional! :-)

Eric Provost

(Translated) It's been two days since I left messages and no return calls. I should have paid 1/2% more interest and signed elsewhere. (Original) Sa fait deux jours que je laisse des messages et aucun retour d'appel. J aurrai dû payer 1/2% d'intérêt de plus et signer ailleurs.

Chris Macmillan

Friendly helpful staff.

camaro astle

Worst bank I've ever dealt with and I've tried alot of different banks and also have to have 50 dollars to open an account and 50 dollars has to always be in there or they close ur account... And also ignorent customer service! !!

Samantha Popp

I got great service here while visiting for a couple days and just needed to make some changes to my account. Very friendly there and they have masks if you don’t or forgot yours

Cr1ptyc Gaming

To bad there not open Saturday. Sunday I can see why they are not

Walter Blagdon

Love BMO! Always get great service and friendly staff.

Chris Johnston

Why do you even bother showing up

A

No.

Bernard St Jean

(Translated) No services and competent people. (Original) Pas de services et personnes compétentes.

James McKenzie

Fantastic service! Made appointment over the phone to speak with Rob about opening RRSP. I really appreciate his comprehensive attention to detail. He took the stress out of the process.

Hannah Parsons

Rude

CountyBoyz4Life

worst business hours ever..... they open after everyone is at work, then close before everyone is off work.... kinda suprized they get any customers... you got to take time off work to do any of your banking... it's stupid.

Ed van Hees

There is a ramp up into the bank that is located on the right side of the front door. The door is automatic opening making it easy to get to the automatic tellers located in the foyer. The entrance into the main part of the bank is also automatic. The queue for the tellers is set up in a less than optimal arrangement that requires you to walk to the back of the bank before walking back to the front (not a long walk but it is unnecessary for handicapped people).

E Rattison

sometimes a wait but friendly, trained staff.

Sandra D Halpenny

Good location and free parking

Daniel Maher

(Translated) Very good service, competent employees WOW (Original) Très bon service, employés compétents WOW

Christian Corbett

From my experience, It's actually a fine bank. The customer service is always top notch. Their staff is very friendly and helpful. They offer Air Miles on certain bank accounts and credit cards and their bank machines are up to date and envelope free so there is no placing a hold on your cash deposits.

Ryan Edmunds

I don't know what it is with this place and shady characters. There seems to be drug deals going on all hours of the day and people loitering in the kiosk. As I write this there is a young couple sitting on the floor doing god know's what.

Labrie Jeannot

(Translated) Bad experience at the counter since December 31, the counter does not work anyone to replace it and when we call the number we are told to call back later (Original) Mauvaise expérience au guichet depuis le 31 décembre le guichet ne fonctionne pas personne pour le re parer et quand on appelé au numéro on nous dit de rappeler plus tard

Etienne Dupuis

(Translated) No parking! (Original) Pas de parking!

Bob Marley

I agree with everyone else on these posts no real customer service I am frankly going to pull all my money from the bank and go somewhere else tell her was actually rude and I saw no reason for that

Jean luc Vincii

(Translated) Very good service, friendly, the previous comments seem to me very unjustified (Original) Tres bon service, aimable, les commentaires précédents me semblent tres injustifiés

Michael Dumoulin

Usually very few people in line, so quick service most days

kate hudon

(Translated) Considering the previous comments, it might be necessary to clarify, but the parking lot is located next to the railway. I have always had excellent service at this branch, the employees are dedicated and we always work in my direction to bring me the best possible benefits. (Original) Vu les commentaires précédent, il faudrait peut être clarifier, mais le stationnement se situe à côter du chemin de fer. J'ai toujours eu un excellent service a cette succursal, les employers sont dévoués et on toujours travailler en mon sens pour m'apporter les meilleurs avantages possibles.

Joey Krank

- This bank is a complete joke, I set up business accounts for my Auto shop, First it started with my banking App not allowing me to transfer money between my own accounts And I called the tech support line and no one returned my call , Then the Cheques I ordered for my shop didn't even have my company name on them at all it was all my own personal information, I specifically asked for my shops info on the order I did with my banking officer, Iv called multiple times and only gotten an answering machine that tells me, " we will get ahold of you by the end on the day '...... Well I'm 2 weeks later and NO one was called, not even my Personal banking officer Amanda Pearson whom iv tried calling multiple times and left messages , so I don't recommend this bank at all, Horrible customer service and no help was given to me, I will 110% be closing my accounts and never recommending anyone use this terrible bank EVER, because I have had nothing but trouble and grief since I opened my accounts, I seriously wish I had not closed my shop early and wasted my time costing me money to open an account where the bank obviously doesn't care about it's local small business . Any one can be friendly at a front desk, fixing a problem for a LOCAL business you wold think we be important since we all put money in to the town and help it thrive,

Maxime Gallant

(Translated) Unable to communicate with them by phone. You must leave a message and no return call. impersonal service. Probably the worst branch of BMO. (Original) Impossible de entrer en communication avec eux par téléphone. Il faut laisser un message et aucun retour d'appel. service impersonnelle. Surement la pire succursale de BMO.

Janet Stockton

It would be nice if the hours could be extended beyond normal 9-5 working hours on certain days to allow for those who must do banking in person.

league account

First time using the location at 185 pleasant St, Miramichi, had a meeting regarding my finances with Kim Butler. She was very amazing and helpful with filling out with paperwork i did not understand. Great experience

Adrien L.

(Translated) Worst service I got (Original) Pire service que j'ai eu

Cordeau Patrick

As mentionned before by another use, there's no parking. Inside, only one cashier and regularly, a waiting line. Only go there for commercial purpose, I would never have my personnal accounts at BMO based on what I see at this place. Maybe different in other places?

Timothy Rodarte

Great place for crackheads to hang out, terrible as a bank

Zakaria Mercier

Not open during weekends or nights like TD

Patrick Binckly

(Translated) This is the first time I have done business with this branch. Due to COVIDE 19, I called the bank to make an appointment, Paul quickly called me back and gave me all the information I needed to get to the branch. Very professional, friendly, very competent and above all very empathetic. Thank you sir (Original) C’est la première fois que je fais affaire avec cette succursale. Dû à la COVIDE 19, j’ai appelé la banque pour prendre rendez-vous, Paul m’a rappelé rapidement et donné toute l’information nécessaire pour que je puisse me rendre à la succursale. Très professionnel, sympathique, très compétent et surtout très empathique. Merci monsieur

Allyson Rowe

First time Banking at BMO North Bay we were treated well, hours are the same if not better then our old BMO in the south. Counter Staff is friendly and knows their stuff, a shout out to the lady the that has helped us numerous times, with a smile and professional attitude. As for the other staff we have not had dealing with them. Parking is a challenge, 3 spots only.

Clayton Arnold

The staff is helpful and friendly. I find it frustrating that you can seldom get a hold of anyone at the branch quickly for simple questions. It sends you to a call centre. Far from ideal in my opinion but cheaper for the company. Unfortunately it is all about the bottom line.

David Wilder

I'd give it a 0 if possible. Absolutely horrible service, had fraud charges on my account. After getting the run around for 2 days finally was told that they would get fixed but would take up to 14 business days, and was just told now that I have to find out myself who charged my card and ask them to refund me. Avoid like the plague

Mary-Lynne Santary

Tried to reach by phone to cancel an automatic withdrawal. Cancelled BMO accounts by insurance was transferred to my new banking. Not a client...can't connect by phone. That's just bad service.

Erika

(Translated) Better to go to another branch, worse service. (Original) Mieux d'aller dans une autre succursale, pire service.

Rmg Support

Con artists

Chris Haggett

Trying to call someone directly at the bank is pretty much impossible. They redirect the call to a call center outside the province/county and put you on hold for 30min.

Lake Nipissing

Hours of operation are DEPLORABLE. If and when they are actually open, the staff has always been friendly. Only three dedicated parking spaces. Update: HOW DARE YOU BLOCK ME from accessing MY accounts or paying bills from the SOLE Bank of Montreal ATM between 11pm and 7am. I am going to move everything to TD Canada Trust for this stunt. This is the final straw.

Brad Musson

Great staff, but the hours of operation are terribly inconvenient.

Ben Carson

Tellers have always been extremely nice and helpful, surpassing my experiences when I was at another bank in town.

Carrie Tye

They have excellent service they care about there customers i have been with bmo for 18 years plus i love it there

Mitch Hutton

Awful front line tellers.

Dave Playfair

On multiple occasions, we've found the staff super friendly and helpful. Those that comment about long lines should really try seeing what it's like in other countries or bigger branches in large cities. I laughed out loud when someone mentioned that there are sometimes 5-7 people in line.

Vanessa Castagnier

(Translated) Very disappointing, no follow-up, no return calls. It takes a month to get the mortgage financing letter. We are asked for documents one by one that delays everything. Not recommended !! (Original) Très décevant, aucun suivi, aucun retour d'appel. Ça prend un mois avant d'avoir la lettre de financement pour une hypothèque. On nous demande des documents un a un ce retarde tout. Pas conseillé!!

Shirley Tennant

As of January 17, 2022 the Nelson branch still has their holiday message on the phone system stating they will return call December 29, 2021....no warm bodies there

Alwy Alsaggaf

Annoyingly notorious for never returning phone calls. I'd give it a zero star if I had that option unfortunately.

bushboar

Trying to simply add a name to an existing bank account. You would think this would be as simple as visiting the customer service desk, however had to book an appointment for 3 hours later to add name. Would like to call branch manager to complain, however BMO does not publish names of managers for their respective branches on their website. Tried to call branch numerous times, however it appears that nobody is answering phone calls at the branch. Voicemail indicating that they will attempt to return phone calls by end of business day. Called customer service call centre where attendant transferred call to branch manager's extension. Branch manager's voicemail indicated that he is out of the office until August 21 (today), but yet to be updated to indicate whether manager is in today. Called back to branch and tried every employee listed in staff directory with not a single employee answering. Would recommend that if you want a bank offering any level of customer service, that you look elsewhere.

Stephane Dionne

(Translated) Better service than other banks or crate pop in Matane (Original) Meilleurs service que les autres banques ou caisse pop a Matane

Nick K

Friendly and helpful staff.

Shirley Foisy

(Translated) First time someone bmo does a follow-up and clearly answers my question. (Original) Première fois que quelqu'un de bmo fait un suivie et répond clairement a mes question .

G Hubert

ATM Not open. Closed and locked at 11:30 PM. Had $0.25 cash and was unable to access my own money, horrible. Why have an ATM??? Choose another bank!

Tracy Kemp

The wait is unbelievable. Need more tellers.

Joanne Lee

No many staffs in front desk, so need wait for long time, I hope can one more person to do the severs. Thanks!

Alexis Van Ieperen

Travis E. was great to take care of business with. Learnt lots, got everything in order and actually understood all those complicated bank terms we all nod are heads at even though it goes in one ear and out the other, because Travis took the time to educate! Felt confident leaving that bank meeting.

dawna wakelin

Every time i come in there's always a line of 530ish or more people n two staff who are chatting away about vacations.. will definitely be changing banks if this doesn't change

Vanessa

(Translated) Super professional service. (Original) Super service professionnelle.

Cameron Lee

I dare u, try to cancel ur account they wont let u

Gen Lacroix

(Translated) Terrible service! 1 star is even too much! (Original) Service abominable! 1 étoile c’est même trop!

Hughe G. Recktiun

waste of time and money

Craig S

Hours of operation are terrible. On the other hand, the lines are usually pretty short when they are open. So if you can get there before 3 pm, it will likely take you less time than at some other banks.

Alex Joseph

Phoned this 8 times on an urgent matter only to get a voice mail. Not like they have all my money or anything? Remind me how much profit they earned last year....897 Million Dollars 2011 according to BMO share search. And they can't afford a receptionist? Wow Next Move - Credit Union because they share profits amongst their members and give members real service.

Rob Anderson

I wish i could give negative stars. This is the most useless bank on this planet. Somehow someone has taken money from our account unauthorized transactions and the bank refuses to stop payment or anything refuse to reverse the transactions. Like seriously this has happened not once not twice but like 4 times think they would be a little more helpful but instead they side with the criminal who does thiswe will never use this bank again and i suggest if you have this bank lose it and be very careful if you keep them any new prospects i would say go to royal bank or any other you will be much safer