Reviews of Summit GM Chevrolet GMC Buick (Car Concessionaire)

A Schoenherr

Horrible service Purchased vehicle there and when I came in fall they wanted to charge me 40. For topping up my tires. Well this is now the last time I will ever shop there

longboardguy

I went into the dealership not sure what I was looking for right away but knew I wanted a newer diesel pickup for my needs. I dealt with a young salesman Brad Russell who was very easy going and not pushy at all from the start. We looked at a few trucks prior to coming in and he helped me decide to seal a deal on a 2012 GMC 3500HD from what is now Summit GMC threw excellent customer service and getting the best deal he could on my trade in. Of all dealerships I've bought from in town this was the best one from everyone there and if your looking to buy at Summit GM please go visit Brad Russell he will help you out and make the buying/trading/looking process easy and fun. Thanks a lot to Brad and Summit GMC of Fort McMurray.

william clarke

Great team and leadership. I have worked a little bit with this local team and Guy and Trevor are solely focused on servicing & helping the customer. If you want to to feel taken care of I recommend Summit.

Pat Gallant

Great experience! Shawn Pilgrim was awesome. He kept me informed through out the whole process. He was prompt and courteous and made it a pleasant experience

Patrick Dea

Tanner did a great job helping me find the perfect fit! Best deal there is. Keep up the spectacular work!!!!

Sarah Seifred

I worked with khloe for quite some time to get my vehicle and she was AMAZING. I would give her a 10/10.

Someone

Love this place! Amazing customer service! Just bought my 4th new vehicle from here, my daughter also deal with this place, we wouldn't go anywhere else.I no longer live in Fort Mcmurray but they still went above and beyond to get me the truck I was looking for. Thanks to Shawn for finding exactly what I wanted, and a big Thanks to Mildred the financial manager she is the best, she worked with me to fit the price in my budget and having my truck ready to go when I arrived to town to pick up! Along with the guys Tyler and Levi those guys are awesome! Excellent team to deal with! ????

Shane Erwin

We had a great experience buying our first car being professionally helped by Mr. Brad Russell. His customer service was exceptionally amazing! We absolutely recommend him to all our friends who are planning to purchase car/s from GM.

Austin McGrath

Food is awesome at tks check that place out

Andy Kevin Lloyd Wight

Just bought a new vehicle here. Seun Oworu, the salesman and Ken Luong, the finance specialist. They were both great to work with and I feel like they both worked hard to get me the options and the price I wanted.

Igor Merci

Shawn was awesome timely and flexible. Deal was done with keys in our hands in 2 days. Will be getting the next one at Summit also. Cheers

Chrystal-Anne Jones

Kind and patient staff from my experience. No issues!

Jdrover85

Dropped my truck off at 10:30am for an oil change and tire change and didn't get it back until 7pm. Insane

Andrew Fry

Very Professional and Courteous

Mary Mary

Great service.

Cory Brinston

The Customer Service for the most part was great. Sales Person was alright, I went in there asking for 3 things, Bluetooth, 4x4, and a truck with the lowest possible Bi-Weekly Payment. I was downgrading to try and get expenses down, I was shown a Silverado, and I love the truck I ended up with, but a Colorado would of suited my needs and possibly would have been even lower payments, but we came to a fair deal for the Silverado in the end, and maybe the Colorado's they had on site wouldn't have met my needs anyways. The first truck I purchased from them had engine light come on not even 48 hours of owning the vehicle, I was not very impressed. I brought it in thinking it would of been a simple fix, but it wasn't I was without a truck for about 2 weeks because I didn't take the courtesy vehicle thinking it wouldn't have been such a long wait. I told the salesman I no longer wanted the truck, I was met with some resistance. The sales person would tell me it was only an ECM, but the service advisor would tell me a different story. I did not appreciate being fed misleading information by the salesman. In the end though they did make it right, It wasn't perfect by any means, but they did enough to make me happy, and the customer service from the Managers, the Service Department was great. Living in a city where I feel customer service for the most part has been lost, Summit GM Fort McMurray has it still going on, at least from what i've experienced. I would return again for future purchases. It would have been 5 stars if I wasn't fed misleading information about my Faulty truck, and given the Running Boards and Spray in Box liner on the truck they gave me to replace the faulty truck for.

Melanie Swain

No reason not to shop locally.... Thank you Shawn Pilgram for the amazing service you provided. I am loving the new Yukon.

Geo Vslrs

Good prices compared to the competitors, very big variety of trucks and helpful staff! I would definitely buy from them in the future!

Lori Penton

So I went in to summit looking for Shawn Pilgrim specifically as I had dealt with him in 2008 when I bought my car at a diff dealership... Shawn was straight up and I really liked his no nonsense attitude. I spent the afternoon with him and test drove a GMC Terrain...eventually signing the papers and purchasing the vehicle!!! I would totally recommend Shawn to anyone I know wanting to purchase and if like me, not sure what I even wanted.. He is definitely ur sales person!!! I'm happy with my purchase and I look forward to picking up my new 2017 Terrain in a few days ????????

zev kipnis

Great staff, Devon was super helpful!

Ross Curtis

I have had the opportunity for the past thirty - five years now, in a sales career here at this address! I am looking - forward to continue my efforts to extend to my many clients fair value for their money, great service back in the shop, and a general happy ownership experience for those customers of mine. Tommy Ouellette ...

Javin Carelse

Great local buying experience! Shawn Pilgrim found us a truck that had everything we wanted and got us a test drive asap! I was very happy that I didn't have to drive down south to get a great buying experience. All the staff were friendly and helpful!

Karie Evans

I bought a car last year from Phil Evans. She gave me great advice and no one could believe the great price I got. My car has run beautifully and I've always felt comfortable calling her for advice on the vehicle since I purchased it 18 months ago. When it's time for our next vehicle, we hope she'll be there to help us out. We've always loved the service we get at Service Centre too. Thanks!

Ashley Miller

Excellent. I went in for a check engine light on my 2017 Chevy Cruze and came back with a completely new engine. I was dealing with Rikki Johnson and she always kept us up to date about what was going on. She was very polite and professional. Props to the mechanic who worked on my vehicle because they did a great job and that couldnt of been easy. Whoever has doubts about the service department at Summit GMC here in Fort Mcmurray, my experience was awesome and I appreciate their service.

Sofa_King_suite

Im not even going too say anything bad ......you should try haveing warrenty done just for the experience ......everyone should go through that once in their life .......itll teach you patience.

Joe Pyrczak

Great experience, good deal. Only fly in the ointment was that I was sold a vehicle without cruise or remote start and was assured by the salesperson they could install it after. NOPE. Have to pay extra and go to another installer and it looks hokey. No thanks, going to talk to Ford for the next car I think.

brooke tompkins

We had such wonderful service from Khloe! She was such a sweetheart and got us everything we wanted. My husband and I went in for a new suv and ended up coming out with a new truck as well! Khloe is a perfectionist and makes her clients feel like they are getting a 5 star experience. From occupying our kids, getting us what we need, and keeping us informed every step of the way. If you are going to buy a new vehicle I highly recommend you go see her!

Zachary Keim

Was working in Ft. Mac this past week and my 2020 Chev 3500 went into limp mode due to the DEF tank freezing and the Service Department was AMAZING! Not only did they get my truck in, they were able to line up a rental and have me back on the road in one day so i could get my employees back home! They made the best out of a unfortunate issue with this DEF system and i would recommend them to anyone. Certainly impressed with the customer service from this crew! Thank you - Mike Keim - Mountainview Mechanical Ltd. - Carstairs AB

Mitchell Williamson

Devon Andrews is the nicest and most easy to get along with employee, very professional and knowledgeable in her field.

Under The Rowan Tree

Third vehicle we've purchased with Summit GM, and have never had a bad experience!! Shawn Pilgrim sold us out most recent vehicle, and we highly recommend using him to help find your perfect fit!

Elwin Rodney

Thanks Shawn !!! Your professionalism and service was a home run. My wife loves our new vehicle. (it's her dream car by the way). Thank you for listening to our needs, finding the right vehicle and working with our budget. We highly recommend your services to anyone.

Sherril Kelly

I recently purchased a GMC Terrain from Summit GM (formerly Alberta Motor Products) and worked with Phil Evans throughout this process. From the start to finish, Phil provided exceptional service with her knowledge and attention to detail in all aspects. I would have to say that working with Phil was a real pleasure and her keen sense of humor is always appreciated. I would highly recommend talking to Phil when you need to purchase a vehicle; you will be happy you did. I know I will purchase from Phil at Summit GM again.

Dale Cherpin

DO NOT PURCHASE A VEHICLE FROM SUMMIT GMC IF YOU ARE AN OUT OF TOWN BUYER !! I purchased a used 2016 GMC from Summit 2 weeks ago. (Around Dec.2, 2020). I am not from Fort McMurray and was not real comfortable buying this truck only ever seeing it in pictures and talking to the salesperson. I’ve driven many of these very similar trucks and I knew exactly the kind of truck I was looking for. This truck looked great, so I inquired. After talking with the salesperson, I was assured that this truck was in Mint condition. I specifically asked if there were any dents, scratches, rust or anything on the body of the truck. I had the vehicle Carfax and the AMVIC mechanic fitness test and all looked good. I asked about the body of the vehicle several times and was very specific if there were any thing other than the typical wear and tear like some minor rock chips. I was again assured that there was nothing wrong with this truck and that it was in mint condition. I purchased the truck sight unseen and it was delivered to me early one morning. Right to my door which was nice. It was dirty from the delivery so at noon on that same day I washed the truck to check it out with my own eyes. I was very upset to see 2 decent sized chips on the doors. One on the driver door and one on the passenger door. Both the size of a dime and down to the primer. I was also very disappointed to see that down the driver side of the door, from the front of the front door to the back of the back door there were 3 or 4 decent scratches running at least 4 feet long. You can only see these scratches when it’s clean and if you are within 3 feet of the truck, but non the less this is exactly what I asked about and was told there was nothing wrong. One manager even told me that the truck was good when it left their shop and wondered if in the 4 hours that I had the truck, if something happened to it. I said oh ya, 2 decent rock chips, one on each side and a 4 foot scratch happened to me all in 4 hours when I drove it for 10 minutes in total. He said they never saw anything wrong with the truck. Then after talking to a higher manager, he admitted that they did notice these things but called it normal for a used truck. I disagreed but said even if it was normal in their eyes, those things should have been disclosed to me as I specifically asked about that. I gave them a chance to fix the truck. I took the truck to a local Edmonton GM dealership and got a quote to fix these issues. $2,600 to repaint the doors. I then asked about only power polishing the doors to get the scratches out. That cost is $425. I asked Summit to at least cover the power polishing cost and they would not do anything. They have told me that this amount of damage is normal wear and tear and that is should have been expected. They then said that our business is not a fit and that I should not shop there anymore. And I never will again and strongly recommend that no one does. They took advantage as I was an out of town buyer.

Robert Coppard

I recently purchased a 2018 Chevy 1500 LTZ Z71 Heritage Edition. My sales person Shawn Pilgrim was very polite and knowledgeable. Made the experience light hearted and fun, no pressure and let the product do the talking. This is my third vehicle from this dealer. Everything about this dealer is the best from customer service, to the parts department, Auto body and Maintenance department are always on point and provide A-1 service. Also I cannot forget about Brad in the financial loans department. He was very professionally and efficient! I will always bring my business to Summit GMC Fort McMurray! Hands down the best dealer I've EVER dealt with and the only dealer I will deal with!

Angie Hodges

Buying my car with Karl Wiscombe was by far the best part of my vehicle shopping experience. Karl is friendly, helpful, and definitely about meeting my needs, not the sale. I enjoyed his charisma and fun personality, which made vehicle buying fully enjoyable! If you find yourself needing a new ride, make sure you seek out Karl.

Ahmer Hansa

Awesome dealership, huge lot with tons of vehicle. I love my Chevy Silverado, it was my 1st brand new vehicle and the sales guy(Shawn Pilgrim) made it a very pleasant experience. No unnecessary pressure to buy a vehicle right now like other dealerships when you are still confused as to what you need.

Carter Cerasaani

Tanner B provided me with a comforting and helpful experience. I will be sure to return in the future

Zabbar

Traded up to a new truck! From start to finish my experience was top knotch! Seun Oworu my sales guy, was as professional as they come, zero pressure and patient with me through the process. Paul the finance guru worked his magic and got me into the truck I wanted. Staff were great, atmosphere was relaxed and pressure free. Thats the way you do it!

Cory Talbot

Since 2019 I’ve tried twice to buy a vehicle, and both times I’ve had nothing but a rotten experience. Just goes to show why people buy elsewhere, after purchasing a vehicle here before no one here cares about returning customers.

Sarah P

Complete 5/5. The service was excellent! Phil is very friendly and also very knowledgable when it comes to the services and vehicles. I came in expecting to buy a certain vehicle, but she picked out something even better. I couldn't have asked for better service. I came out of the dealership very very happy! The staff continually made sure I was happy with my vehicle purchase. I highly recommend seeing Phil at GM to help you purchase your new vehicle!

Chad Guy

Thank you Khloe, it was a pleasure dealing with you. Would highly recommend anyone in the market for a new vehicle to go see her. ????

Lorne Andrews

Great experience!! Dennis Garcia is one heck of a salesman! Highly recommended! Thank you Dennis! My two sons, Jordan and John, were both super-awesome in there supportive role and also, very diligent in helping build my new truck. ????

Norman Payne

Sales area is to big. May have to wait for salesperson to track you down.

Jase Langille

Summit always looks after me. I feel that they really value their customers and will bend over backwards to get you the service or product you want. I love these guys! Always fresh coffee too!!!

Taran Nasedkin

Alex is a fantastic salesman. Extremely friendly and helpful. Would definitely recommend that anyone looking for a vehicle talk to him.

Deanne Tomlinson

I am a 13 year resident of Fort McMurray and only purchase my vehicles through Shawn Pilgrim. You won't find a more honest or helpful automotive sales person in town. Shawn has continued to stay in touch for 13 years making sure I'm aware of anything necessary with regards to my vehicle. I would recommend him, and do, to all my friends and family.

Adam Petten

Great service and thank you for finding the truck I needed.

Maria Igot

Khloe was very helpful all of my questions. Highly knowledgeable and nice. Good job !

Rollins Hardwick

Glen Grouchy was able help get me in a new truck. I have sent friends to him and they were able to make a deal too. Great sales guy.

Susan F

I had a wonderful experience at Summit Motors. Devon was very knowledgeable and extremely helpful. Will definitely visit her again when in the market for a vehicle!

Stephen Cretain

Had a great experience, Tanner Bordian helped me with everything and was very knowledgeable, would highly recommend buying from him to anyone else looking for a new truck.

Hi There

My experience with Summit Gm was great, my sales guy was Shawn Pilgrim and he was very helpful and was great to work with. I have been buying from Gm since I moved here. I would recommend buying from Summit GM.

Kaleshia Kiyan

When I initially purchased my 2nd vehicle from Summit, the sales rep was amazing and the purchase process was good! The truck is perfect. However afterwards mistakes that were made in the paper work (in-house financing/lease) and I was clear about what I wanted to do with my truck but then I was told I couldn’t do it after I took ownership of my truck. Husband sold his Chevy right after and went to Dodge and as soon as I’m able to pay out my truck I will also go to Dodge.

Chris MacNeil

I had a eng code come up witch stops the remote start feature and won’t blow heat, they refuse to delete code so I can get heat and nothing they can do until the 29th of Jan in northern Alberta Would never buy a Vehicle from them again.

Olivia Godwin

Went in to ask questions about trading in my car and not feeling optimistic about the whole ordeal. I dealt with Charlene and she was absolutely amazing. She let me ramble and answered every question I had. In the end she got me into a beautiful 2020 chevy equinox and honestly I couldn't be happier with my upgrade. If you go to summit make sure you see Charlene. Her excitement was contagious.

Nigel L.

Not buying a vehicle here. Sales staff is ok, but mistagging vehicles when deciding to finance a vehicle. Shady...

Jeremy Fernandes

Alex is great. Very good. A1

Audra Warren

I’ve bought vehicles before, but this was my first time getting a new vehicle. Shawn P made our buying experience easy, went above and beyond to get us the vehicle that fits our lifestyle. He is the perfect example of the high levels of customer service you don’t get often enough anymore. Highly recommend!

Ranilo Carino

Great experience, excellent and professional people... they will take care of you, and assist you all the way to get your vehicle ????.

Wenalyn Engreso

Our family got the 2020 Midnight Suburban early this year - all thanks to Khloe H. She is very knowledgeable, professional, and accommodating. She takes her time to listen and know what you’re looking for.. exceptional customer service! :)

Ken Dodman

Recently drove a 10 hour round trip up for fort mac to buy a used van that seamed like a good deal. Found out when trying to register it that the out of province inspection wasnt done, how have to take time of work to take it in get it a 250$ inspection done, and hope all goes well there. Not sure what we payed a 600$ admit fee for, if we have to do the admin work ourselves.

Jennifer Nelson

Gilbert was great, he ran out to great us and sold us a really truck! He had really good knowledge of the product, and dealing with him was a breeze.

Sandra Fifi

I was so pleased with the service I received when I purchased from Summit GM. Melissa was our sales person and she was very personable, knowledgeable, and so friendly. We dealt with Manon for financing and again great service and knowledgeable. When it came time to pick up our vehicle we dealt with Brittany who again was such a pleasure to deal with. I say I got the dream team when it came to purchasing a vehicle. Thank you ladies for making it so much fun and easy.

Amber-Jane Wall

Had a great experience with both Gilbert & Andy. Gilbert was extremely patient with my picky self but understood my wants and he delivered just that, he went above an beyond to find me what I wanted in a timely fashion and just all around easy to work with and has great personable skills

Qdjcw Jiang

Good customer service.

Razel Renee Igot

Thanks Khloe for the help. Love my equinox! Highly recommend ????

Bobbie Jo Bennett

We purchased a used Equinox from Bob Bennett in 2014. He walked us through the whole process and was able to answer all the questions we had . We live out of town and he made the process smooth and pleasant. Bob even took the time to deliver the vehicle as a courtesy. Bob is very knowledgeable and provides EXCELLENT customer service.

Ken Hawco

Like to send out a special thanks to Shawn Pilgrim @ summit. He made our vehicle purchase a breeze. Went over and above to help us with every little question we had. It's great to buy local and support the people that work here and I would refer anyone to him and the staff. The finance person, Mildred, was very helpful and did not push any extras on to us but took the time to explain each one and the benefits of choosing them, they made our buying experience a breeze. Anyone looking for a great salesperson go see Shawn at Summit.

Deh Verma

Amit Sikka has Great customer service. I dealt with him at Summit GM and at Brick in past.Highly recommended if you are looking for guy to help you buy the vehicle he always follow up till the end not just sells the vehicle . Thanks Amit for your wonderful customer service.

Anzac Alberta

Can't say enough good things about this dealership. Have bought 4 vehicles from Shawn Pilgrim (best salesman in town) and working on vehicle #5 in the very near future. Great service, great professionalism without the added usual sales pressure, never a wait for servicing, and great vehicles. Highly recommend!

Isabella BVN

From start to finish our experience at Summit GM has been as close to perfect as possible. Our salesman, Shawn Pilgrim, jumped through every hoop we presented him, with good humor and a measure of professionalism that is seldom found in 'The Mac'. Our finance guy, Dave Kelly, was very patient and extremely helpful, looking at several options until we found exactly what worked for us. When I picked up the vehicle, Shawn walked me through all the different departments and I could see why they have such an outstanding service reputation! Thank you very much!!

caezar

Awesome experience purchasing a truck from here. Sales associate, Gilbert was very knowledgeable and friendly and made our experience, a smooth one. Will definitely recommend buying here

Clara Z

I found Shawn Pilgrim to be knowledgeable and very attentive to our inquiries. It was a pleasure to buy the car from him.Also, the rest of the Summit GM team was great. I definitely will recommend Shawn to all our friends for their auto needs. Roger L.

Blake Thomspon

Khloe Hur was super helpful... quick to respond and made it happen. Would recommend summit GM. 6 stars.

Britt

From the moment you walk in the door there is someone there willing and able to help you. Everyone is very accommodating. The whole process of searching and finding the right vehicle can sometimes be a stressful process but my experience at Summit GM made it as simple as a conversation between friends. Shawn Pilgrim was able to find the perfect car for us and at the right price. He made himself available if we had questions or any concerns and he made sure we were completely taken care of until the moment I drove out of the lot in my new car. He also made sure we knew that he and the dealership would be able to help us with anything else we might need in the future. I highly recommend Summit GM and especially Shawn as he made the whole process quick and painless. Thank you Shawn and thank you Summit GM!

Chelsea Mehta

I have been searching for a vehicle for about a year now and haven’t been able to decide what I wanted. So I went to GM to see what they had and Jillian found the perfect vehicle for me. It had every single thing I had on my list besides remote start which is easy to get later on. She was very friendly and not pushy at all which is great. The only thing I wasn’t really happy about was the administration fee of $999.00. I was not expecting it to be that high considering it isn’t even mandatory. So just ask about that fee right away, other then that experience was excellent!

Sudhir Dabas

No response even after 3 calls starting Feb 20th and last on March 08. Looks like customer has to run for sales staff while it should be other way around. Pathetic response. Will never buy from them. Dealt with Gary.

Tony Robins

I bought a Buick Encore for my wife and the service from the team in Fort McMurray was exceptional and would like to thank Shawn Pilgrim for taking care of all our needs.

Roberto Rodriguez

I personally knew my salesman Gary before I stepped in the dealership. He is a good friend of mine who chose the perfect truck for me. Andy, the Finance manager worked his hardest to get me approved for a loan, and I am eternally grateful. I love my new vehicle!

Justin Pelley

I had my fair share of experiences with dealerships in McMurray, some good and some bad. I can say in all honesty that the salesman, Nick Strickland, at Summit GM is by far one of the best I've ever dealt with. He went above and beyond by staying late for test drives and getting quotes on my trade and the final purchase. Very impressive with the dedication of this young man and i thank him very much for putting up with my outrageous offers and my stubbornness hahaha thanks for the great deal on my new truck Nick. I recommend everyone to ask for nick when walking in the doors of summit...

Natalia Verge

In September 2014 I purchased a 2015 Terrain Denali from Shawn Pilgrim. Shawn was very helpful and made the purchasing experience a delight. Shawn took the time to make sure my purchase was exactly what I wanted and fitting for myself and my daughter. He took the time to show me every detail of the vehicle. Shawn also responds within a few minutes of text messages which are very convenient. I have sent him several text messages about various little things (oil change, tire pressure, etc.), and I always receive a reply with the needed information. I highly recommend Shawn for anyone looking to purchase a new vehicle, and I look forward to a future visit with Shawn for the purchase of another vehicle.

Gary Campbell

Gil was great, he was able to help us to find the vehicle that will best met our needs and ensured that we had a positive experience throughout the process. He is very knowledgeable, hard working, and was always available to answer any questions we had. We are very happy with our new vehicle. Thanks Gil!

Braydon Forth

Me and my fiancé went looking for a SUV to upgrade for our family and we ended up walking away with a BMW X3 , by far the best service I’ve ever had at any dealerships I’ve been in , tanner and Ken were great ! They weren’t pushy at all ! They understood our needs and worked with us and worked for us ! I was able to work and not get spammed with calls and them pushing sales ! They were very straight forward and blunt and honest which made this experience so easy and flawless when looking for a vehicle ! Very easy going. They did a spectacular job getting me and my fiancé into the vehicle we wanted! We bought this vehicle 2 days prior to me proposing and Ken and tanner went out of there way and bought a big thing of flowers for my fiancé to have ! Just above and beyond ! They will 100% have my business moving forward when it comes to purchasing new vehicle ! Highly recommend these two gentlemen !

Jenny Q

A huge heartfelt thanks to Summit! Shawn Pilgrim is by far the best sales person I’ve ever had the pleasure of dealing with. None of my questions or concerns went unanswered and he’s been nothing but helpful (and patient with me who hates making decisions!). Switching to my new vehicle has been a seemless and speedy process and by far exceeded my expectations. Also a rave review for Kim in Finance. This is a team of genuinely kind people and I wouldn’t dare go anywhere else for a vehicle. Fantastic experience as always with Summit!

Randalina Gowanlock

They made a mistake booking my appointment by 2 days so I had dropped my vehicle off, waited all day and had no word, so I called to find out it was booked for 2 later. I asked them to fit me in the next morning since my vehicle was already there and they said no. Lousy service for their own mistake. Ended up switching to ford for the service.

Nelson Meneses

After buying 2 trucks in this place I feel confident to post these comments. The quality of the vehicles is well known so my focus will be on customer service. My salesperson was Devon Andrew for the two trucks, the service was excellent, his dedication was unique and his incomparable effort in both cases she managed to get me exactly what I was asking for which was not easy because in both cases my specifications were quite detailed. Additionally, when it came to negotiating, she kept her place as the representative of the dealership but at the same time she remained open to negotiate. Among all the positive things, the best thing was that she never was an annoying salesperson but rather she was a guide in the process in other words, she was not pushy. Super patient. Bottom line Devon Andrew has been the best salesperson I have ever had to work with when buying vehicles. Perhaps not so relevant to this review but to help you find her, simply when entering the dealership look for the most elegant and good-looking woman.Just a hint to recognize her ;) , and to be sure that it is her, when you talk to her you will recognize how brilliant she is .

Cathie Hightshoe

Bob Bennett is the only salesman to ever make us feel important and NOT just a number. He is the most helpful and knowledgeable salesman EVER. We wouldn't even consider buying from someone other than Bob! Do yourself a favor and at least go meet this one of a kind guy.

De Bebe

0 starts!!! Im very very very disappointed. . THIEVES

Holly Campbell

Been here before to order a part for my car. Service was good. Went in today to order a part, and the lights were off in the parts department. Having a sign posted dictating the hours, would be better than standing around being roundly ignored, hoping for some information.

Murodbek Akhrorov

I had a wonderful experience of visiting this dealership. Khloe is a fantastic person that knows everything about her cars! She was very friendly and helpful.

Scott Kennedy

Dealt with Shawn Pilgrim shortly after getting back from evacuation. This was the third vehicle we bought through Shawn and even though he was dealing with a lot of his own personal things he helped us out at every turn for whatever we needed. Strongly recommend Shawn and Summit! If you're looking for a straight shooter and great salesman, then Shawn's your guy!

Melissa Verge

Just bought a new 2019 Sierra SLT. The process was simple and easy, plus entertaining, with the amazing Jill Mathieson assisting me with finding my perfect vehicle. She does sales and financing so no need to deal with more people than necessary. Bonus! All the staff at Summit are friendly and helpful but not the typically overbearing vehicle salespeople you'd expect to find at a dealership, which is refreshing. Nothing worse than walking in and made to feel like nothing more than a commission, right? My last vehicle was a 2014 Sierra from when Summit was AMP so I've been dealing with this dealership a few years now. Their service side, from the little I've needed, has also been a good experience - much better than I ever got from further up the road when I had my Liberty. Never had a vehicle from across the street so I can't compare them, though. I 100% recommend Summit, and especially Jill, if you're looking for a new vehicle.

Randy & Jen Parsons

I have had a great experience from here from day one when I bought my first vehicle from Shawn Pilgrim in 2010 and have dealt with only him ever since. He knows his vehicles well and takes the time to make sure you're comfortable with everything from the test drive right through to the purchase. Shawn follows up on how things are going even after you've taken your vehicle home and even after, if I have questions or concerns, he goes the extra mile to answer them or find answers if he's not quite sure. I've recommended all my friends that if they're looking to buy a vehicle, Shawn is the guy to see because he makes you feel like part of his family! Keep up the great work!

stacey northcotte

Salesperson Khloe assisted us with the purchase of our first vehicle. She was friendly, honest and assisted us with all our needs. If she was unable to answer any of our questions, she didn't hesitate to call down her manager who knew a little more about the model we were looking for to help us out. The staff at GM were all very professional, their honest and down-to-earth approach was very refreshing to come across in our vehicle search. We worked with Andy in their financial department, as first time buyers Andy was incredibly helpful to us through this process. The staff went above and beyond to meet our needs :)

Phil Faas

My truck was written off due to hail damage earlier this summer so I was on the hunt for a new (to me) truck. I came across a pre owned Toyota Tundra on the Summit GM lot in Fort McMurray (I live in Calgary) so I inquired and was put it touch with Kennedy Russell. From the very beginning all the way through the process Kennedy was easy to deal with and made me feel like this deal was her top priority. She was very quick at getting back to me and also arranged to ship the truck to Calgary for us so we didn't have to drive up to pick it up. It arrived just in time for us to take the new truck on our annual 10 day camping trip so that was much appreciated! I would happily recommend anyone to purchase from Summit Gm and specifically purchase from Kennedy!

shawn knickle

Khloe sold me my new truck such a great experience helpful I'd give her 11out of 10 she followed up on all details I asked about. Would reccomend her .

Janet Ventura

We really appreciate the hardships of Miss Khloe Hur for helping us to find the suitable vehicle for my family needs. She was very very good to deal with, very nice and friendly person and she even works extra miles just to help us availing our first new vehicle in Canada. She never gave up on us. Again To Miss Khloe, we thank you for all your help by assisting us. You’re one of a kind sales person. A five star is not enough to thank her good service with us

Alaina Rickard

Thank you to Khloe for all her hard work! She made the task of a big purchase easy with her gentle, but very knowledgeable approach. We’ll definitely be back to see her in the future :) Thanks again!!!

kathleen faichney

I would not recommend them to anyone, nor will I be going back to them for any kind of service. The literally told me that I was tampering with the diff of my 2015 Tahoe. When I brought it in for other reasons. They did a diagnos and told me it was the diff and not a cv axle. They took it apart then called me back saying I was tampering with it when they were the last people to work on my vehicle. There was only one time I went to Sherwood park for an oil change and that was when I first bought the vehicle. All the other times it’s been here for anything I needed done because living north of Fort McMurray Sherwood park is a drive away for us. And also, they told me it was going to cost a maximum of $700. To boot I’m taking my vehicle to Sherwood park because they didn’t fix my vehicle, and they told me it was almost a $1000. For something they didn’t even fix. It was sitting in there yard for over 3 weeks. Thanks Summit.

Owen Coleman

Khloe was great to deal with. Summit gave me probably the best price in Alberta. I’d definitely recommend this outfit if you’re looking for GM products.

Jason Taite

Bought a couple vehicles when it was AMP. Feel like I was treated great. Nothing bad to say at all. Friendly professional non pushy staff. Haven't dealt with summit but I hope it's still the same. Summit does honor commitments like oil changes though.

Jannie Joubert

Few dealings with them now , can't complain. Shout out to Seun got us what we wanted .

Cody Little

I had an excellent experience at Summit GM. Peter Glover was my salesman, and he had made the sale as quick and as painless as possible. I would highly recommend anyone to go through him for their next Chevrolet purchase.

Alison & Derek Dufour

We just bought a GMC Canyon from Shawn Pilgrim and Summit GMC and we love it! Shawn was fantastic to work with through the entire process. We flew into Fort McMurray from Calgary to pick up the truck and Shawn showed us true western hospitality! We hope to work with him again in the future and will certainly recommend our friends to check out Summit GMC.

karolina szulczyk

Left a vehicle there for repairs, and they left the back window down during freezing rain outside. Now we have water damage inside and they won't take responsibility.

Mavis Doody

My husband and I purchased a 2016 Chevy equinox LTZ, we had the most awesome experience with Chelsey Williams. The whole team treated us great but Chelsey went above and beyond. It was a painless experience and we walked out with exactly what we wanted.I would highly recommend this company to anyone that is looking.

emma andrews

Devon is great, bought my vehicle off her and received an amazing deal and great service. Would recommend!

Adam Tompkins

I bought two new vehicles from Khloe, she was an excellent sales person. I appreciated the great service, I highly recommend her.

Kris Kraychy

Great experience dealing with Tanner , smart guy and knows what he’s talking about, nothing but good things to say

Janice Stratton-Giles

As always, a wonderful experience!! Love my new GMC Terrain! This is the 3rd vehicle deal I've done with Phil Evans - I wouldn't buy a vehicle from anyone else! I am always so very impressed at the level of service received, the "going over and above" to make sure she's available for my calls and visits is great business! She knows exactly what I'm looking for in a vehicle every time! Thanks so much Phil - I think it's the only dealership I've ever left with a hug! It goes without saying that Dave Kelly is an awesome finance guy - he always makes those numbers work! What a team! I would definitely recommend Phil, Dave and Summit GM to anyone looking for real service.

Amy Abbott

Exceptional service! By far the best vehicle dealership I've ever dealt with! Contact Shawn Pilgrim for all of your vehicle needs. I've had my vehicle for over a year now and he stays in contact to ensure everything is ok. The service dept. is also wonderful and so great to deal with. I will not go to another dealership to purchase another vehicle!

Richard Doyle

Great experience with Devon!! Love my new truck!!

Eden Joiece Alvarez

Me being a first time owner for my first car was kind of hard in choosing which is which. BUT thanks for KHLOE ❤️, the best sales person who helped me out in finding a perfect match for me. I now have the 2020 GMC Terrain and with her help everything went smoothly... thank you so much Khloe. Also to Andy... Great, awesome people.

Sangram Madduri

Just when I thought I was running out of options, they were there to help me. Good thing about this dealership is their service excellence and their commitment towards making everyone happy. I went with RIYAZ and he went out of his way to help me get a really good deal. I would definitely recommend this dealership in this town.

Chris Madsen

Khloe was awesome, listened to what I wanted and got my truck traded in nice and quickly.

Matthew Mitchell

Gilbert was a pleasure to deal with throughout the purchasing process. His professionalism throughout the transaction allowed to feel confident not only in the products but as well as in the deal I was receiving on both my new vehicle as well as my trade in. I would recommend asking to deal with if you want an honest salesmen who will neither pressure you nor steer you towards anything not in your best interest.

Mike Churchill

0 stars, have been there 5 times, not once was I approached, everyone just sitting around, I try to support local as much as I can, but in this case, Shaganappi Gm in Calgary earned my business.

Sami

Amazing staff!!! Chris was amazing and attended to all of our questions and needs to find me the perfect vehicle. I was not sure what exactly I wanted or even needed with an expanding family but he went out of his way over and over to make sure I was 100% satisfied and sure of my purchase. By far the best service I have ever received while vehicle shopping. I would recommend Summit GM to all my friends and family. Thank you Chris!!

Jared Nicoll

Great experience yet again. Not our first purchase at Summit GM. Our first experience with salesman Shawn Pilgrim was great, and made us chose to return for our next purchase...he did not disappoint, would recommend the dealership and specifically Shawn for your next vehicle purchase.

Tyler Gray

Chloe was great. Most car sale people I've dealt with are pushy, but Chloe was awesome in getting us into a vechicle that suited our needs and our price point. We also got a really good trade price for our old vechicle. All in all our sales experience was pleasant.

Arlene Desjarlais

We bought our truck from Summit formerly AMP and had the best experience with Bob Bennett and all the staff that were involved. I loved his openness with pricing and working with us. As well we have been in a few times for service and parts and each time the customer service was great. Keep the great customer service.

David P.

Clearly appointments in GM service department are irrelevant as I've scheduled one for service on my vehicle at 3pm and had to wait till 4:20pm just to get in. Receptionists and staff are friendly but, its unacceptable to wait for an hour specially when you made an appointment. Edit: after a frustrating wait time GM didnt charge me for some services done to my vehicle as an apology for the long wait. I really appreciate it and that right there is excellent customer service! Good job GM Summit!

Kelly Fraser

After buying more vehicles than I'd like to admit; this was the best experience I've had to date. In sales; Shawn Pilgrim was extremely knowledgeable and helpful. He has also followed up with us several times since the vehicle purchase to see how the everything was going. Also; Brad in Finance went above and beyond to accommodate and assist us. I'm extremely satisfied with the experience thus far; very glad I made the choice to purchase locally. The vehicle is a beauty.

Ashley Patton

Just picked up my new truck from Summit Fort McMurray and had an awesome experience from start to finish. Shawn and Andy made it easy and were great to work with. Would recommend dealing with them to anyone who's looking to buy a vehicle. Thank you for the great service!

mechelle stuckless

Love this place! Amazing customer service! Just bought my 5th new vehicle from here, my in-law also deal with this place, we wouldn't go anywhere else in Fort McMurray . Thanks to Shawn Pilgrim for finding exactly what I wanted, and a big Thanks to Dave Kelly the BEST financial guy to see when looking for a new ride , he worked with me to fit the price in my budget Excellent team to deal with!

Maygen Heap

Awesome service have bought 2 trucks from Shawn Pilgram now and he's great to deal with. So far summit gm has lived up to the great service that AMP has provided for so many years. Thanks again Shawn!

bonnie yntig

From Customer Service, Sales Person mostly to Dennis Garcia and Brett Romas (finance mgr),very satisfying experience and highly recomended.. :) Good job all.. thank you very much

Lexie Hunnersen

Just traded in my Explorer for a brand new equinox. Outstanding service from Sean, Corey and Mildred. Won't be going anywhere else! Thanks guys ????

Dustin Dowhaniuk

Khloe was very understandable and very helpful in what I needed and wanted!

Trisha H

Highly recommend. Kennedy was so attentive and found me exactly what I was looking for in a new truck right away, and Andy hooked me up with financing payments that I could work with. Within 48 hours of visiting the Summit team I was driving out of there in my new ride!

Aaron Bentley

Pricing on parts is ridiculously marked up. Glow plugs, fuel filters and other small items for my truck are half to 2/3 the price down south. I'm all for keeping business in town, but it's cheaper to get things shipped here at a premium than buy anything from you guys. I get Fort McMurray is remote, but we're not that remote folks.

Perry Guest

Must be nice to be so very busy that not one salesperson can be bothered to ask if they can assist you after wandering around dealership for over a half hour. complete nonsense and not the first time but it will be the last time

Brittany Kendell

Great experience trading in my car for something more suiting. Thankful to everyone for making it so easy on me and giving excellent service.

Nick Maceachern

long story short. my vehicle was hit and written off. needed a new ride. Shawn pilgrim gave us a world class customer experience and went above and beyond my families expectations of what we thought a dealership and their team members would do. I highly recommend anyone who is looking for new wheels to go see shawn and his team. they will respect you and treat you like family. thank you shawn pilgrim! Also; Manon Toms was amazing from start to end as well. she landed us the best financial plan that works perfect for us and yo top it off she loves dogs and came outside for a visit with my 4 legged boy and he loved her too!

Greg Le Forte

We couldn't be more pleased with our purchase of our new 2021 Chev Silverado from Summit GM. Mike Mahoney was awesome to deal with and provided us with knowledge without pressure. He was very professional and took away the stress of buying a new vehicle. This is the 4th vehicle we've purchased from Summit and we would definitely buy a 5th. I would highly recommend anyone in the market for a new or used vehicle to give Mike a call.

Marco Baglieri

I have been dealing with AMP for the past decade or so. There isn't a whole lot of choice in the matter as there is only a handful of dealers in the city. I am a GM man however and I have purchased at least five vehicles with AMP. The first of these vehicles was a lemon. After having numerous problems with my Impala management offered me a great deal on a Sierra as recompense. I have purchased all of my vehicles at AMP ever since. I have had excellent service and when it comes down to purchasing a new vehicle I get a no bullshit friendly guidance from my salesperson. I have dealt with Myron and Robert exclusively in the past. Myron knows what I like and what I look for without having to ask too many questions. He always tries to get me the best deal he can. I prefer to buy locally but I have no qualms going out of town for better service or deal. Luckily, I haven't had to do so. As long as I am treated well I am content.

Sara Calleja

I am from the Cold Lake, AB, area and when the GMC dealership in C.L. tried to play hardball with me when I tried to buy a new Sierra from them, my wife called Summit GMC in Fort McMurray. She spoke with salesman Shawn Pilgrim. He immediately took us seriously and stated he would work with us on the purchase and beat the C.L. price and he would even drive the truck to us. He worked hard to get me the truck I wanted, even though it wasn't the most expensive vehicle purchase, Shawn treated us like we were buying the most expensive vehicle on the lot. He went above and beyond making the deal happen. He answered all our questions anytime we called, even after work hours. Himself and the finance section were great to deal with, the overall experience was awesome. I would definitely buy from them again in the future. Thanks again Shawn, it was great to meet you.. Cheers, Mike and Sara.

Brent Whitty

I could not be happier with my with my purchase and service at Summit. Devon Andrews gave incredible service and attention, without pressure. She handled everything very professionally and took away the stress of buying a new car. I would definitely go back to buy another vehicle and refer everyone I know to summit.

Vanessa Thomson

My husband and I recently purchased vehicles from SUMMIT, our sales person Khloe was awesome! She was very patient with us, and had no problem running a ton of number to help us out. She was great to deal with, always had a smile on her face.

Alexander Meadus

This is the best place I've ever Worked! Awesome atmosphere and genuine help to customers!

Gayle St.Denis

A huge shout out to Levi Wagner. Levi understands my family’s vehicle needs and knows that when we are shopping for a vehicle, we don’t mess around. He gives us 100% of his time, attention and opinion. My family has just purchased our third vehicle in 12 months from Levi. I’ve been treated way better at Summit than anywhere else in town and glad that we’ve switched to Summit.

Aimee Feener

Excellent Customer Service!! Shawn sold us a 2015 GMC Sierra today. The service he provided for us was outstanding, couldn't ask for any better. He made sure to find us the perfect truck to best suit our needs, he treated us with loyalty and made us feel as though we've known him for years. Shawn took great care of us as did Dave Kelly ( Financial Service Representative). Thank you both for your phenomenal service. Also to the rest of the staff, it's a pleasure to deal with you all. If your looking to buy a new vehicle Summit GM is your place to go, we assure you, you wont be disappointed and if your looking for an exceptional salesperson Shawn is your man!! Thanks again for making another GM purchase great! Aimee & Adam Feener

Stephen Mills

Nothing fast about the express service for an oil change! Waiting outside for two hours and still no sign of getting in. Would of been faster to do it in my driveway.

C

Once again the service department and manager (Chris) showed why they are one of the worst if not the worst dealership in Alberta when it comes to the service dept. on my last free oil change which is up to 48,000km. I was sitting at 47,600 roughly. I went to get my oil change done in edm but everything was booked. Continues to drive to fort Mac. By the time I got back my truck had 48,090KM. Summit would not honour my last free oil change because I went over and it was a “GM Policy” to not honour it. so I called 2 locations in Edmonton. West Edmonton. and Sherwood park (won’t name dealers) both said they would honour the oil change not a issue. so here’s my problem. It’s not the Cost of the oil change it’s the principle. This is the 6th vehicle I have a purchased from there since 2008. and they don’t even have the courtesy to call and ask. this is the last straw with summit GM. From now on my vehicles will he purchased south of town. These guys are crooks.

Gretel Cartaya

Had a great experience buying a new vehicle for myself. Went straight to see Shawn Pilgrim specifically, as my husband had dealt with him in other chances and this gentleman is seriously amazing. He got me exactly what I was looking for, and work very hard to please all our demands. The whole team creates a very positive atmosphere for the customers. I'm honestly very happy for being part of the gm family. Thanks again to all you for your patience and flexibility!!!!! :)

Cody Reid

Bought a 2014 Sierra from Alex Meadus. One of the best experiences buying a vehicle I've ever had. Highly recommend Summit and Alex.

Jessica Rees

Summit Gm was awesome to deal with. Shawn P and Manon made buying a vehicle so easy. The professionalism and friendly manner was outstanding.

Krystal Parsons

I had to get on here and say after picking up my 2018 Equinox yesterday, I'm blown away by the phenomenal work of their team! I got to meet Khloe and Manon this week. They worked hard to get me what I wanted in a vehicle and in the payments! A process that has been a nightmare for me in the past was well taken care of. I cant say enough about how fantastic they all were to me this past week. Above and beyond service. The hard work and dedication shows.

D M

Just used their very expensive automatic car wash. Never again, did a terrible job. $25 dollars for a wash that could have been done with a garden hose. Don’t waste your money!

George Kreftsun

Had a great experience with the purchase of my 2016 GMC Canyon. Did the whole deal over the phone without seeing the truck, and it arrived as advertised in a timely fashion. Melissa and Brett were very helpful and easy to deal with. Would highly recommend this dealership to anyone looking for a good deal on a new/used vehicle.

Tyler MacLean

Picked up a brand new 1500 Silverado yesterday from Shawn Pilgrim down at summit gm here in Fort McMurray and its safe to say I am absolutely satisfied with the service I received. The process was quick and painless, everyone I spoke to was friendly and I would definitely recommend going down if you are in the market for a new vehicle. Just wanna say thank you again Shawn I love my new truck!!!

Richard Breault

My truck (2015 GMC Sierra 1500) had an oil pump failure at 102,000 KM. So I had to have it towed to Summit. I told the lady on the phone that it had a failed oil pump, and it needs to be replaced, the mechanics said the same thing. (Charged me a $200 diagnostic fee even though I told them exactly what was wrong with it.) They quoted me $3800 originally which is $600 more than any other shop in town would do it for... I asked if this could be covered under any sort of goodwill warranty or at least if they could cover a portion of the cost as it's only a $270 part that's critical to the function of the engine, and really shouldn't fail. They said no, but they agreed to not gouge me and priced the repair closer to what the other shops in town would have done it for. My visit here is proof that the dealerships and GM do not stand behind their product. This is a part that should NOT fail, especially at 100,000 KM. The pump literally sits in a bath of oil. Upon doing research MANY ecotec owners from the 2014-2018 model years have been experiencing premature oil pump failures. GM should be doing something about this. The new design of their oil pumps have led to catastrophic failures. The failure of the oil pump realistically means the useful life of my engine is degraded significantly, as running an engine without oil for even a short period is detrimental to its wear rate.. Anyways, after them declining to cover a portion of the repair, I got a call from Summit GM a couple hours later, I was hoping they have changed their mind. NOPE, it was their sales department asking me if I wanted a trade in appraisal so I could by a new model. WHAT AN INSULT. You try and gouge me on a repair, then instead of doing the right thing and standing behind your product you try and brush it under the table and get me to buy a new vehicle. Unbelievable. Why would I want to buy another GM product when you wont even stand behind the one I already own? The sad thing is I even purchased an extended warranty that never got used. So its not like it would even have been that big of a hit for them. I was also thinking about buying a new SUV from them in the next little while as my wife's car is due for replacement, but it won't be a GM now for sure. After receiving this call, I wanted to speak to the service manager, so I left a voicemail with Stephen the service manager to call me back and even asked my service advisor to get him to give me a call, he said he would after he was done his lunch. However, he waited until the end of the day and got one of his employees to call me instead, just to give me the same runaround that I got earlier. I reluctantly agreed to have it serviced there, as I would have to pay for a tow to bring it to one of the more honest shops in town. Jokes on me I guess for thinking a dealership would stand behind their product. Sure it's past the "time" warranty, but it was no where near the 160,000km GM touts it's powertrain being good for. I'll never buy a GM product ever again from this dealership. I'll never have my vehicle serviced here ever again. Beware ecotec owners from the 2014-2018 model year, you could be in for a pricy repair. It's no wonder people go to Edmonton to buy vehicles. I never used to want to leave Fort McMurray to buy a vehicle until now. What a shame.

Kimber Rayburn

RUN from this dealership after putting 10000 down on a 15000 car with amp summit takes over and says a year and a half later I owe 9000 and when I lose it as anyone would they actually fake me missing payments and seize my car !! Illegally repoed it, my lawyer is having a field day and will win our case easily I have all the bank info I mean how ridiculous??? This place will be fined and sued large and the good credit I used to get my brand new truck from a great dealership will be intact too. Don't worry nobody will have to deal with this or the Calgary sunnily team very much longer be very careful they actually truly seized my car without any legal right all payments early and up to date!! They are in huge trouble

Stephanie Gale

Had a great experience dealing with Khloe and Tyler. Very helpful and accommodating. Made the whole process worth it !! Love my new truck !!

AJ

Recently bought a 2016 Sierra from Shawn, he was very helpful and I had wonderful experience dealing with him. The same can be said about my finance guy Dave. They really made it easy. I will definitely be back, I highly recommend Summit GM in Fort Mcmurray, best service in town!

Brian Erickson

Great folks at Summit GM! I just purchased a new 2016 Chevrolet Silverado at Summit! The sales rep Shawn Pilgrim and finance rep Tanya Kennedy did a great job helping me out and made the entire process simple and efficient! Great job Summit GM!

Joe time

Zero stars these guys don't want any business that isn't fleet . Or just easy. Sales wouldn't bother getting out of a chair and no selection . And service department is what gives dealer service it's bad name.

장송자

My saleslady Khloe was so helpful. I appreciate her hardwork!

Melanie Brett

Recently purchased a Chevrolet Equinox from here, by far the best customer service you will find anywhere in town. So nice not to be rushed, they explained everything and even took the time to give a tour of the whole building! Ask for Shawn~~he knows his stuff

Chad Oake

We dealt with Gil and he was great to deal with. I would highly recommend Gil to anyone looking to buy a new vehicle.

Jamie White

What can I say about khloe other than she’s an absolute rockstar, and a pleasure to work with! I Was with my friend as he purchased his vehicle, and she was so great, I felt I should give her a review myself! She made the process a breeze and helped him walk away with an amazing vehicle! I will be recommending khloe To friends in the future, and will be working with her on my next purchase!

JD

Recently bought a vehicle from Summit. Salesmen was a fool, communicating was terrible from the start which should've been a sign and I will be taking it else where to get serviced. Save yourself the time and head ache, buy somewhere else.

Lori Foote

Devon is truly the best. She has been working with me over the phone and through text messages for the past few weeks. She always responds in a timely manner and is very knowledgeable about the vehicles I'm interested in. She is a complete professional and I would recommend her to all my friends.

colin kurz

Tanner was very easy to work with through out my whole car buying experience. Very personable and was willing and did a great job answering all the questions I had.

Arnold Avellanoza

Thank you for accommodating us summit gm!! Fast and hassle free transaction. Fast approval less than an hour. We recommend your great service. Accomodating and helpful staff and great deal hoping for more transaction with you. We love the truck.

Derrick Greeley

Just recently purchased my second truck from them. My salesman Brad Russell was excellent! Very easy to deal with and great service! I would definitely recommend Brad and the dealer to any of my friends looking to buy a GM.

Foster Hamlyn

Came Into Summit GM with my Ram 1500 explaining My Situation to Khloe, Khloe was a Great help and very understanding, got the perfect truck for me and the payments to what I wanted. I would reccomend anyone to buy from Khloe and Summit GM.

Tara Bourque

I purchased a 2016 Dodge Ram sport with the help of khloe! She has exceptional customer service, I would recommend her to anyone, she made my experience at summit very easy. She will make sure you get what you want and won’t give up until you get everything you ask for. Also ken from financing was a great help with getting the right numbers

Amanda Kennedy

Will never buy from Summit GM again! Check engine light has been coming on and off my BRAND NEW traverse for almost a month now!! Cannot use remote start that I pay MONTHLY for when check engine light is on. Make an appt today for *:30am. Was given a service advisor who I text, phoned and never got a returned text or phone call all day until a few mins ago. Says vehicle is ready for pick up but foreman couldn't find anything wrong with it since check engine light wasn't on at time of service! You're kidding me right?! So guess what Summit GM! Next time it comes on my vehicle will be at your place without an appt! This shouldn't be happening to a brand new vehicle! Very poor customer service!

Bo Radomski

Dealing with Tanner felt seamless as it was a safe and very accommodating process that ended in me and my family being able to enjoy an amazing vehicle. I would highly recommend anyone to use Tanner for any vehicle needs.

william peek

Got a beautiful truck thanks to Khloe very happy

Jay Woolner

These guys gave me such a fantastic deal on a new truck and have really handled my service issues like professionals that actually give a damn about their customers... fantastic community engagement from the GM Trevor and a superstar team.

Bob Proctor

Who dosen't like too look at gorges new cars

Barb Foy

Recently leased a vehicle from Summit GM. Shawn Pilgrim was our Sales Consultant and he was just awesome to deal with. He provided good advice, and worked with us to get the best deal possible. He was very personable, professional and informative. We will definitely be doing business again with Shawn in the future!

James Lahey

I just purchased a new vehicle from the Summit GM dealership in Fort McMurray, Alberta and I can't say enough good things about my experience. The friendliness, professionalism and timeliness I encountered throughout the process of purchasing my vehicle (Sales, Financing, Parts, etc.) made my experience stress free and enjoyable. A big shout out to my salesperson, Savannah Taylor, who went above and beyond to help me find the vehicle that fit my needs. I highly recommend doing business with this company.

Diane Awad

If you need a new GMC go down and see Ali, she knows what she's doing and is always working to get you the best deal!

Matthew Little

Great experience with summit. Dealt with Shawn Pilgrim and was very pleased with his customer service. I found he was very straightforward and wasn't trying to rush me into a sale. I knew what I wanted to buy and he made it easy.

Cory Delvecchio

Had a great experience purchasing a truck from Devon, she was very helpful and honest. I would highly recommend dealing with her if you are in the market for a vehicle.

Robert Bennett

First time buying a GMC and making the change from Ford. The process was simple from talking about what we were looking for to the final paper work. We decided on a 2015 Terrain Denali with tons of options that suited our needs for less than our current truck. Sales and finance departments did an excellent job at finding the SUV and payments that fall within our budget Very pleased with the Terrain and follow up from the dealer as not many of them do what they say they will do. Shawn Pilgrim worked with us, took the time to truly listen to us and not just try to make another sale. That is a trait that will set him apart from others and have returning customers like us!

염승민

Khloe was a great help. Thank you.

Jackie Chisholm

Great people, great service! Will definitely be a repeat customer and recommend this dealership to anyone in the market for a vehicle. Shawn and Kim made our experience easy and enjoyable!

I SALAMON

We made an inquiry into a specific vehicle that we were looking at; Levi was the perfect salesperson getting back to us with all the answers to our questions. He was very enthusiastic and provided fantastic service; he made the deal happen to our mutual satisfaction. It was worth the 700 km round trip to get our vehicle and certainly will recommend the dealership. Thanks especially to Levi but a shout out to Brad as well for his help.

Chris Zicker

Ask for Myron Melnychuk. Hands down best salesman I've dealt with since buying vehicles. No hassle. What you want is what you get . First phone call looking to buy used back in 2007 . Give him a call you won't regret it. Pretty fair to say if you do not have to head to edmonton for a truck or car because fort mac has better pricing anyways makes it so good.

John Philipose

The worst service department and worst customer service. I give my car for tire swap for free but when I got it back there were ABS and Engine Sign showing on dashboard. I returned to the service deepartment and told the facts. When I took the vehicle i already phoned them. They told to bring it back.They didn't any responsibility and talked about the money for checking.They didn't know about the ABS and they charged 300 dollars for checking.They found the reason there is some leakage in inlet valve for that I have to pay 900 dollars.This all happened in that half an hour.The eingine sign is still on. I know this happened when the tire swap done there must be sensors moved or something.I emailed to the service department manager but he didn't bother to give reply.The first and last service with this firm.

Erika

I was in town to visit some friends and took my car in to get an oil change. The service desk told me I had leaking seals, some lines that were leaking and also my brake oil and needed to be changed. I wanted to get it done that day but I didn't have time. I told my dad about it when I eventually got home and he looked at it all and said he didn't see any leaks and told me I should take it somewhere else for a second opinion. Took to another shop and they said I didn't have any leaks and brake oil was fine. It amazes me how a GM dealer can take advantage of a woman bc we don't know much about cars. Never will I go back to summit for anything. Sexist pigs Wish I would've read the reviews before taking my car here.

cschultz1977

Bought a truck this weekend. Levi our salesperson was wonderful. He was patient with us while we decided on a vehicle and worked hard to get us a phenomenal deal. Mildred our financing person was knowledgeable and friendly and she made the entire process quick and easy. She also worked very hard to obtain a great interest rate for us. All the staff are welcoming and friendly, was truly a pleasure dealing with everyone.

Brahim Garaoui

Chloe is awesome. She helped me get the car that fits my needs. She answered all my questions before, during and after the purchase. I recommend her to anyone interested in buying a used or new car. Thank you, Chloe.

Jessica Charbonneau

Me and my fiance just bought a brand new 2017 Chevy Silverado, we traded in our 2012 Jeep Patriot and got a great deal thanks to Shawn Pilgrim! Thanks so much for all of your help. Definitely glad we didn't get a Ford ;) We are in LOVE with our Chevy! Thanks so much Shawn!!

Damian Mellsen

Sales with Levi was great. Got me exactly what I wanted. Service is disappointing. They don't answer the phones or call back. Could have just been a busy day though. When I spend that much on a vehicle i would expect that they would do a lot more to ensure customer satisfaction. Service receptionist on the phone was incredibly rude when I called. Not at all helpful. The lube and tire center is also great though. Pleasant and helpful.

Northern Lights Delight

Peter made himself available throughout our indecisiveness of what we wanted to purchase, was very knowledgeable of our options and we are very pleased with our choice (Acadia GMC). It will soon be time to come in again to do a trade and we will be looking to work with Peter again when that time comes. Thanks for helping me find the perfect "mom-mobile." You rock!

Jay V

Wicked dealings with Alex Meadus, Bought my 2018 Titan Xd from him and he made it simple easy and work around what I was able to do with work and life. Truck is exactly what I wanted and he didnt try and force anything I didnt want to fill is needs. Defenitly worth dealing with him for all ur needs.

andrew Ritchie

The whole experience of our recent trade in was awesome. We dealt with Gil and he was by far the best sales person we’ve dealt with over our many years of purchasing vehicles. We didn’t feel pressured and we were able to get what we wanted for trade-in. On top of that, the manager personally came to speak with us before we drove off to ensure we were completely satisfied. Thanks Summit for the awesome experience! Keep up the great work!

Rebecca Virtue

Me and wife Rebecca would like to express our appreciation for Shawn Pilgrim for all his help over the past few years. With Shawns experience and knowledge we continue to rely on his opinion and advice when needed over the past 6 years. First and foremost we really appreciate his professionalism and open door policy at all times. I would also like to express our thanks to Dave Kelly for all his help and advice, ensuring the processes went smoothly with always a smile on his face. Always enjoyable to deal with!

Joel Billingsley

Thank you so much to Holly! Not only did she give me a few good laughs and a sandwich but she went the extra mile and made my week by giving me gold star service with a top to bottom clean of my truck upon pick up.

Ryan Kavanagh

Dealership is a joke. Driving down to Edmonton we experienced some minor problems with the electrical inside the truck. Have to be back in fort mac tonight for work, by the time we drive back we would be just over the factory warranty by a few hundred km's. Called the dealership to ask if they would still honor the warranty due to the situation. They said nope, didn't matter what our situation was even if we sent a picture with the time and date of odometer, we have to get the work done in Edmonton. Of course, we can't get in anywhere today so now I have to miss work and find a place to stay in Edmonton. Solid dealership right there, don't waste your time.

Sean Evans

Anyone that has shopped for a new vehicle with kids in tow will know that it's not an easy experience. Khloe was very efficient, had vehicle options ready for us with dealer plate and keys in hand. It was a pleasure dealing with her (and the rest of the Summit team). If you want to work with someone who is organized and knows the product Khloe is your woman and Summit is your dealership.

Mirriam Mayandoc

My partner and I were shopping for a truck. This amazing lady Melissa Lauzier went above and beyond. She was awesome, very knowledgeable and superior customer service. I highly recommend her for anyone who needs help for any shopping used or new vehicle. Our experience with her was amazing. I really appreciate all her help.

Crischa Caminos

Khloe found the perfect truck for us. She went above and beyond in assisting us. Very smooth transaction. Highly recommended ????❤️

Denise Penney

Hi Shawn! I love my new 2017 Canyon. It was great dealing with you again. You still offer good service. I will recommend you when my friends are looking to buy.

Noah Evans

Tanner Bordian got us into our dream car! Lots of backseat room for the kids and still enough trunk space for trips to the lake! We couldn’t imagine our car buying experience having gone this well with any other dealer so thank you Tanner for making us the happiest family in our new truck! I would recommend Tanner and his amazing knowledge of Cars Trucks and SUVs to anyone looking get into their own new dream car! Thanks again Tanner you da bomb!

Kyle Kiyan

Devon is our go to salesperson. Great customer service through the whole dealership. Will definitely be back in the future.

Roxanne Tuccaro

I received excellent customer service last week with the purchase of a new vehicle, 2016 GMC Sierra. Shawn did everything he could to find a vehicle that would suit my financial and personal needs, This is now the second time he has worked with me to trade in my old ride for a new one and I couldn't have asked for anyone better to accommodate me. Shawn took great care of me but I cannot forget to mention Manon in finance, as she was delightful to work with as well. The whole process was smooth sailing and they both made me feel very comfortable. My experience was outstanding as usual, the whole Summit team makes a very welcoming and happy atmosphere to be around and I would highly recommend anyone looking for a new whip to go on in and see them!! Thanx Shawn & Manon!!

Stephenie Burke

OK so I had a rough go last year with this dealership, but I like to keep things local I was thinking I might shop around this time round but my gut told me to go see Levi Wagner he sold me my last car, well Levi Wagner I just want to say you do an amazing job, not once did you try to force me into something I didn't want and you made buying my last two vehicles super exciting and fun!! You hands down have excellent costumer service skills!! Now to finance department Manon Tom's to the managers who read this this lady is super awesome and deserves a raise big time!! She misses absolutely nothing when doing paperwork and makes everything seem super easy costumer service skills are impeccable so a huge huge shout out to Levi Wagner and Manon Tom's both of you alone make me want to come back a buy from summit!!

YEZ BY

Delt with Seun Oworu on a Colorado. He was professional, easy to talk to and most importantly not overbearing. I ended up going with another manufacturer for other reasons but if I had to buy a Chevy - Seun would be the salesmen I would go to first.

stephen cantwell

My vehicle is currently in their service department, I had to have it towed there 8 days ago because of a key issue, apparently its a common issue, but it must not be that common because I cant even be told when the part will be in yet. So I've been 8 days and counting with no vehicle and nobody can tell me when the part will be in, probably the worst service I've experienced. Oh and it was suppose to have recall work done as well which I doubt nobody has done while its just been sitting there. I was originally told 4 days, now I doubt it will even be done before the 2 week point , good thing its summer and I have no plans. Last time I send my vehicle there , will take it to Edmonton next time

Herb Oliver

Manon Toms Was one of the best experience I’ve had from start to finish. Will definitely recommend this dealer ship

Tom Bartley

Great dealership and amazing customer service! Bob Bennett made the process of buying my first vehicle on my own easy and really took the time to listen to my concerns and thoughts about such a big purchase. The rest of the team was amazing as well, but Bob definitely went above and beyond to to help me choose my 2015 GMC Terrain. :)

Erin Walsh

Had a great experience with the staff at Summit GM. Devon was amazing to work with! As well as Andy! I didn’t feel pressured to purchase my vehicle at all. Would definitely recommend this dealership

Kim

Recently purchased our 2018 Chevy Duramax Diesel at Summit in Fort Mcmurray. We wanted to of course support our local dealership. We also wanted the best deal possible so we did shop around. Peter Glover was awesome in helping us with our purchase. He beat every other dealership and got us the exact truck we wanted. Thanks Peter.

Popsicle Pete

Just picked up my Denali 3500HD truck absolutely love the custom job that the guys did for me.The guys here at summit are the absolute best I had to deal with Chris ma,Tyler,Brad,Karl,Andy and Cory give yourselves a pat on the back for getting me a die hard FORD guy into a GMC.lol (thought that would never happen)soooo easy to deal with!! Keep up the great job guys!! Word gets around in a small town and beyond!!

Rob D

Dennis is very helpful, honest and overall a great salesman! Highly recommend

Quinton Mcaulay

Really great service and was able to work out a good deal on a truck. Fantastic service from glen at sales

James Steeves

Loved the experience. Shawn Pilgrim was excellent and accommodated our needs in purchasing a new vehicle. I would definitely recommend!

허명학

Khloe's customer service was top notch. Very happy with my purchase. Thank you.

Rory Syms

My sales associate Tanner B. was amazing to deal with! He showed me the exact truck I wanted. No tricks, no pressure. I picked it up 2 days ago, and still couldn’t be happier! I highly recommend Tanner and Summit GM to anyone that’s looking for a new vehicle.

David Tien

Gil Muako was our first contact at Summit GMC. He worked very hard to find us the truck that we wanted. He supported us throughout our purchase. The rest of the staff was very helpful also.

Andre Cassell

We had great service that was quick, informative and friendly. We love our new car that Gilbert sold us and looking forward to our free oil changes.

Mitch

Shawn Pilgrim is by far the best salesman I've ever dealt with. He treated me like a real person, not just another customer even though I was buying a really cheap car. Everyone else at the dealership is great too, most positive experience I've had at buying a vehicle. Thanks for the outstanding service.

Elaine G

My son and his girlfriend both bought vehicles at Summit, and based on their experience, I didn’t see any reason to go anywhere else! And they did not disappoint. From start to finish, first class service all the way. A special thank you to salesman Shawn Pilgrim, who never made me feel rushed, answered all my questions, and got me the car that I wanted. Down to earth, friendly and helpful, he knows the meaning of ‘customer service’. If you’re in the market for a vehicle, I highly recommend Shawn and the team at Summit.

Tiger Lily

No more oil changes when I purchased the truck that was the deal. When you say you do something do it. Never will I buy anything from that place ever. Cheaters

David HOLLOWAY

Only 70k on my suv, the list is as follows for mess up -got oil changes, they forgot to put a bracket back on that nearly went threw my engine( multiple times) -got new windshield replaced, they put over 3k worth of damaged and tried to pass it off as previous damage, thank got i took time stamped pictures. -got damage repaired, given the vehicle back but was not correct. -driver seat leather cracked. Got new seat cover but they never did their due diligence and check the cause of the failed part. Still not corrected. - got a yearly inspection. Told vehicle was in great shape. Found a large deep Grove in my passenger side front brake disk. If anybody decides to buy from them, please think twice. Fail Rate 100% Ps: went to.drop off my vehicle at the body shop and the poor young kid moving vehicles could not figue out to start A standard, had to tap on the window to tell hime to push the clutch pedal in. Ie:How to start a 500+house power yellow mustang gt350.

grace balasa

Mom and I just purchased my very cute car today and this will be our third car in history.Thank you so much for an amazing job and great customer service to a very friendly and brilliant salesman Mr. Shawn Pilgrim! You always made us happy, God Bless you and more cars to come.

Andrew Smith

I called and got a price on the part I needed then called service for a quote which was absurd. Picked up the part and installed myself in a quarter of the time quoted. There wasn't shop items required, a piece of paper towel that's it! I'm not a professional mechanic. Just wondering how many people get over charged on unit pricing labor compared to actual time install?

Andrew Charbonneau

Brought my 2017 Sierra in to diagnose a rumbling noise in the front end. Was told noise was caused by uneven tire wear and only solution was installing 4 new tires and doing a wheel alignment (total quote $2100). Disappointed because the tire wear may have been reduced with regular tire rotations but every time I asked summit to do it with my oil changes they told me no need as tires were wearing evenly. Ended up buying new tires elsewhere for cheaper as I wanted winter tires this year ($1700 for 22” blizzak winters mounted and balanced vs $1900 summit quoted me for generic all seasons) and also had the alignment done elsewhere, but the front end noise persists. I’m not sure if the summit service advisor was poorly trained or was trying to mislead me when she suggested that I should be replacing my tires every 1-2 years, but that was a huge red flag that I should get my vehicle out of there and go elsewhere. After I declined the work at summit, I was given the runaround for the service shuttle and had to make alternate arrangements to pick up my vehicle, very frustrating. Apparently it takes 1.5 hours to drive a vehicle out of their service bay that has had no work performed (that was there since 1030am) which can cause you to miss the nightly closing cut-off. This is the most recent of a long list of bad experiences with GM service departments across the country with different vehicles, and it may just be my last. I’m starting to wonder why I would ever buy another $70,000 GMC truck when I can buy a cheaper vehicle from a luxury brand and get much better service at the dealership. I thought shopping locally and getting your vehicle serviced at the place you bought it from would be advantageous but so far that has not been the case.

J R

Awesome dealership. I have never dealt at a dealer before that went above and beyond like these guys did for me. I will buy every GM I ever buy from these guys and will refer anyone looking for a vehicle

John Breadmore

Great service.

Pat Jones

I recently bought a vehicle and it was a great experience. It was a speedy process with no hassles. Worked with me and my schedule. Gilbert was great! Would recommend him!

Nick Dube

Great place to buy a vehicle.Would always recommend Khloe!

James Walker

Purchased a 2019 Sierra in June, took it for its first service in December - was denied requested services as there were not enough km on the truck. Yesterday (Wednesday) had all the warning lights come on and complete brake failure, it had to be towed to the dealership. They are refusing to have anyone look at until Monday, also refusing to give a loaner or do the paperwork for a rental as no technician has looked at the vehicle. Will definitely be the last vehicle or service I get done at this dealership.

Marc Greenwood

Marc Greenwood Local Guide · 118 reviews just now My sister purchased a 100000 dollar truck from this place. The day she got it she brought it over to my house she said there was a bad clunk so I looked at it and seen that the sway bar end links were not installed. Then I took it for a drive put it in 4 wheel drive and truck had an extreme vibration bad enough I took it out of 4 when drive right away. I called service and the service attendant said he’s never heard about the driveshaft update so I had to walk him through bds website where it doesn’t even let you purchase the lift without seeing the kit info. The window pops up right away so you can see the information. If this dealer doesn’t know how to install lifts why are they installing them on a brand new pickups . She had to go to Sherwood chev to get the problem fixed and pay for it out of her own pocket. I understand dealers make mistakes but they should make it right in the end and fix it. I lived in mcmurray for 15 years and I support local but I well never buy local from this dealer ever again

Geraldine Maceachern

Just purchased new vehicle. This will be the 3rd time we have purchased vehicles here with Shawn Pilgrim as our sales rep. He is very knowledgeable, patient and goes out of his way to insure that you have all the information you need to make your decision. Excellent customer service!! Even after the purchase, he has always been available to answer any questions we had. Would highly recommend Shawn to assist anyone with their vehicle requirements.

Matthew Spence

We bought our Yukon Denali from the previous GM dealer in Fort Mac. (Alberta Motor Products) At the time of purchase, we were told we would be getting free oil changes for the life of our vehicle. When my fiancée took it in for one, they didn't bother informing her that they will no longer honor the free oil changes until after the oil change was done. She also had a burnt out fog light. Summit quoted almost $400 for the part and labor. We had it replaced at a GM dealer in Calgary for $70. ($30 part and $40 labor). Summit also gave her a list of "recommended" repair work that totaled around $7,000 including both rear struts that are still in great condition. I would avoid doing business with this dealership until their corporate greed culture changes.

Jade Matthews

We had an awesome experience with Summit GM! Shawn P is simply the best sales man around! This is our 3 Chevrolet we have bought from him and we wouldn’t shop anywhere else. Shawn made choosing a vehicle to suit our needs quick and easy and with the help of the Summit team it was even quicker and easier to get it into our driveway! We recommend Summit to everyone we know.

Shawn Wells

Sale department was great to deal with, Seun Oworu was a very helpful throughout the whole process. Highly recommended.

Joshua Sacrey

We used the same sales associate for the second time and had another great experience. Khloe is very effective at her job and got us into the vehicle we needed with a growing family. She will not try and sell you something you don't need, and has a realistic opinion. She's definitely a sincere salesperson, which can be hard to find most times.

Nathaniel Gibson

Poor service department, booked an appointment 2 weeks in advance for 1030am. Brought vehicle to be serviced and left it as it was also being inspected. Called just before 2pm and the vehicle had not even made it into the shop so I agreed they could keep it overnight to finish the next day. Following day receive a phone call saying i owed north of $200 for the inspection after informing them when the vehicle was dropped off i have the care package. Wasnt charged however is a hastle to have to argue to ensure not being over charged. Instructed them to leave the keys and paperwork in the truck as i would pick it up the following day. Arrived at the truck and found no keys anywhere I nthe vehicle and dirty hand prints all over the driver side door. Trucks not especially clean garbage wise but extremely clean dash and doors when dropped off. Received a call Monday morning offering to drop the vehicle off to me so was satisfied they had made up for the error by saving me the drive. About 20 minutes later received a text message that they would not be able to drop it off. Received a car wash for the issues. Will likely be driving to Edmonton for any further services.

Shane Callio

Do not recommend this dealership. Service is terrible and had one hell of a time even buying the truck. Talked to three different dealers before finally getting things figured out. So i bought the truck even after the pain of dealing with them and I hardly have to drive it since I have a work truck for the week days. So I have MAYBE 3000 km on it since I've bought it Three months ago (I also have 40,000km of extended warranty at extra cost). I noticed my engine light came on so I took it in to MY dealer in a different town to find my DEF tank heater was shot, and that I had no oil on my dipstick and my fuel filter was plugged. By rights I should have checked earlier but they said the service was done and usually when you buy a new vehical it comes ready to go till the next service. NOT THE CASE. I called to find out what the deal was and the sales manager claims all was done and that he trusts his mechanics, while I'm over here with a truck that clearly was not serviced. So maybe they should look into what there "mechanics" are really doing and not doing. Long story short, once my truck is paid off I will not be dealing with these guys again, and would not trust the mechanics they have, as they couldn't even do a proper device job.

Sheena MacNeil

My husband and I were wasting time while my mother in law watched our kids so we pulled into Summit GM. Not thinking too much about it we weren’t planning on trading in our truck, we asked about a Silverado High Country. Knowing that was going to be completely out of our budget our salesmen Mike and Alex in finance worked their magic and got us into a 2018 Titan. Alex went above and beyond our expectations. We got warranty, loss of job security, and accidental death coverage and a lower interest rate which we didn’t have on our truck. I was also added to the loan which I didn’t think was possible but he made it happen! We highly recommend you deal with Alex in finance while he’s still here! He’s on loan from Grande Prairie but I think Fort McMurray could use more guys like him. Thanks again Mike for not giving up, and getting us into the perfect truck.

steve q

I find whenever I call their Service Department’s customer service line most of them sound like they’re being bothered and not too enthusiastic to help when I ask questions about the progress on my vehicle repair. Not only that when I went to pick up my vehicle after the repair was complete, the guy that was at the pick up window/cashier wouldn’t even talk to me like a customer he was very ignorant which I was confused by since I was quite polite when I spoke to him. In conclusion I will not be driving all the way to the other end of town to get to this dealership just to end up getting horrible customer service.

Ryan McNeil

Love my truck and Mike was great to deal with I'd recommend going to see him. However I find the service department lacking. Cant get my truck in working 9-5 usually two weeks in advance and gotta use the Express on weekends which aint very Express. Always a line up and then it closes at 1230 for oil changes!! Terrible service department hours for a town like this.

Gcm

Brought my vintage car for valve cover gasket replacement (brought my own gasket), fix a misfiring sparkplug and a tune up, got the quote and the job was scheduled for 1 day. After they ordered some small parts wrong (having the vin number and so) , they came up with some odd issues saying that the car wasnt drivable, knowing the car very well and always well taken care of, saying that got some big leaks (not according to my garage floor) and they wanted to charge me extra $2,500 to change a couple hoses and do more "diagnoses", after I refused their statement and those extra jobs, I got into a bitter talk with the service advisor in charge of the car (nice person but zero knowledge on anything mechanic) and after having the car for 3 days there and pushing to get it ready, when I went to pick it, they didn't even change the valve cover gasket since I refused their abusived quote of $2,500, they didn't even mentioned that they were not doing it, and they went from pointing a totally necessary repair, to a recommendation just in case after making clear that what they were trying to push wasnt right neither honest, when I tried to talk to the advisor, she wasn't even there because was on lunch, I was there for over 45 minutes to 1 hour and she never showed up to talk about it. There was another advisor that tried to help but didnt know anything about the job or the quote and he told me that they will call me back. Had to leave because i had to go back to work. At the end they didn't do the main job that I brought the car for because I didn't accept what they were trying to push, going from a critical issue to a just a recommendation. Never be back in this place again. When they promote shopping local, it should start with local businesses providing good and honest services and products at reasonable prices and not trying to gauge ppl, treating customers like cash cows with poor and abusive practices.

Paulette King

Khloe was amazing to deal with and great with kids.

Beverly Lundy

Khloe is great ... I would recommend her

Darin Reeves

Purchased a gently used pre-certified F150 two weeks ago, within 10km the check engine light was on. Summit picked up the truck and took it to the local Ford dealer for warranty, they advised it was an O2 sensor but a safety recall was out and parts on back order. I discussed with the finance manager what Summit was going to do to back up the truck they sold me, to "make things right", and the finance manager and I discussed options. Tonight I attended in person as many phone calls and texts were going unanswered. I was introduced to a General Manager who proceeded to berate me for asking for "stuff", he offered to refund my money then backed off, and all but threw me out of the dealership - all the while I remained polite. He at first refused to give me his name, finally did identify himself but I had to ask an associate at the customer service desk for his card. When I pointed out that Summit personnel had picked up and delivered my vehicle to the Ford dealership (thus I don't know which location) he stated "so what. Thats your problem. Pick up your own truck". With this level of customer courtesy from the highest level, I can't recommend strongly enough to look elsewhere

Porter Graves

Great fast but thorough service! Gary helped me find exactly what I was looking for! I'd definitely recommend working with him ????

Eve Mercer

Absolutely in love with my new Mitsubishi ???? khloe was so easy to work and made the experience so easy and fun!

Danielle Scanlon

I Would like to thank Shawn for his excellent service throughout buying my new Terrain ! Not only was he patient waiting for me to decide what vehicle I wanted to buy, but also stayed late on a Saturday night to walk me through the features and pick up my new vehicle! He has followed up several times since as well !! Thanks Shawn :)

Karen Maki

Kudos to Summit GM and Mike Mahoney. Mike got me into dream car at affordable price. I didn’t have a way to get around and Mike drove me to bank and insurance company. Thank you so much Mike.

Heather White

I purchased a new truck from Phil @ AMP / Summit GM over the holidays and couldn't be happier. Phil worked with me over a period of a few months and ensured I got exactly what I wanted. The service at the dealership was great. They always took the time to answer my questions and get me the information I needed. When it came time to pick up my truck, I got a thorough walkthrough of the dealerships services as well as the safety, maintenance, and entertainment features of my new truck. Thank you Phil, AMP & Summit GM for getting me a truck that I love and for making me feel like a part of the family throughout the process. I am so happy that I chose to shop local :) I will certainly see you again.

Benny LaRocque

quick and easy sale. Our Saleswoman was great to deal with Khloe Hur. Great job

Neville Morgan

I recently purchased a 2015 GMC Sierra for myself and a 2015 Chevy Spark for my step-daughter there. Peter Glover was very professional, knew all the features of each vehicle and was very helpful in picking the right vehicle for each of us. I would highly recommend Summit GM and Peter Glover to anyone. When we are ready to purchase our next Vehicle I know where I will be going.

Matyas Hahn

First off, the experience at the dealership and the leasing process was handled well. My problem only came recently while buying out the balance of the lease. I traded my vehicle into Audi in Vancouver at the end of March, and worked out the balance into financing of my vehicle here. At this point, my financial obligation with Summit has been fulfilled by a wire transfer from Audi. With April 1st approaching quickly—when my lease payment is deducted from my account—I was advised by Dave Kelly to put a stop payment with my bank. This seemed acceptable, so I did. On April 2nd I noticed my lease payment for Summit withdraw from my account. Accepting this as a possible error I maintained a reasonable attitude with Dave and Summit, however, after a week of getting the run around on the reimbursement of my payment, I’m beyond frustrated. Poor and unprofessional business practice and down right theft at this point.

Cecil Shiner

Went down to Summit and service directed me to Shawn pilgrim. Let me say great sales guy as he assisted me in my search for a new vehicle; he got me exactly what I wanted and what my family needed. Shawn is a very patent man and will do what he can to help you find what you need. Thanks Shawn for your help my family is very happy with our 2016 Sierra ....very excited as the next chapter begins

Ryland Coventry

Won't buy here. Unfriendly staff and managment. Worth travelling to Edmonton for better deal and some actual customer service.

John Santos

Just want to say thank you to chloe shes did an awesome awesome job she pay attention to all my concern especially to all my questions actually i just go there to inquire but because of her patience and good customer service i decided to make a transaction with her shes an asset to your company and also a thumbs up to caryn every details regarding my 2019 acadia she explain well kudos guys thank you Godbless team gmc summit

Igot Ramir

I meet Khloe and shes very nice person.. I highly recommend her to my friends

Jessica Morin

If you need to buy a vehicle, go see Melissa L. She is an amazing sales person and all around kind lady! She will help you get the best deal, the best of the best for your family and she is so easy to talk to. Hands down thee best!

허민규

Thank you Khloe for your help! I love my new truck!!

Ted Marsden

Dennis, Kim and the whole team at Summit GM went above and beyond for my wife and I. I would recommend this dealership to anyone and everyone.

Nabil Moubarak

Bad service cheap quality not even worth it the money I am glad get rid of my GMC Terrain 2019 and get Hyundai palisade best kind of service amd quality not even comparable

Kim Greenwood

Summit seems to be getting better. They got some new staff. Dealt with Crystal at service what a night and day difference from the other attendant I usually dealt with she was amazing, communicative on everything. And as for parts dealt with Bryan and we had some trouble with my part but he stayed in contact with me and got it dealt with. He was absolutely amazing. I had no choice but to bring my vehicle to get serviced there this time and I was regretting it but after these 2 employees being amazing it made me start having faith in this place again. Was a breath of fresh air. Thank you Crystal and Bryan.

Dan Stobo

Horrible service way over priced compared to Edmonton dealers

Marilyn Bigstone

I had a very excellent experience with Devon. She found me the perfect vehicle and explained all the features to me. I would recommend her to anyone looking to find their dream vehicle! She gives the best deals. I dealt with Manon in finance and as always she was amazing. Went through all the paperwork and made the experience painless! Love this dealership and the staff is amazing.

dillen jacobi

Needed to get a new key done for my car because the computer In my key broke so I called on Thursday the 8th and they said they would have it done by 11th then 2 days after that on Monday I'll called because I have not gotten a call yet I never got an other call for over a day so I called again and had to go through the same thing again got a call back I think the next day and then they said that they didn't have permission to work on it when I have texts confirming the appointment then I asked will can I have a discount for the keys because of the wait and trouble they said no I was like guess it is what is I was just glad to finally be able to use my car so now it's the 16th and they call me and say they need 2 keys made to program the other key to my car doesn't make much sense to me but whatever I guess that's what I have to pay considering they are the only dealer ship for this type of car in fort Mcmurray and I'll have to wait an other day running out of food at this point also I've had to get work done on my vechicle not the dealerships fault my own but they over charge I got it done by a professional for half the price at a shop here in town as well as when I first brought the vechicle it only came with one key it was almost brand new with 30000 km and a 2018 they said that's all they can do unless I want to pay 500 dollars for a new key is just have the one overall super bad experience.

Mary Patey

We have always found the staff very friendly, accommodating and knowledgeable. I would recommend this place to anyone

Brady Kelly

I would like to give a big thanks to fantastic service from Summit GM Fort McMurray with a special thanks to Shawn Pilgrim. From the moment I walked in with Shawn I knew I made the right choice. He was patient, understanding and very committed in helping me in anyways possible. Within in a short time with Shawn along with Dave Kelly of financing, they had me all set up and ready to drive away in my new vehicle. It was an all around great experience. For anyone look for a new vehicle with outstanding service this is the place for you.

Mike Patey

Great Experience when purchasing my new truck from Summit. Salesperson Shawn Pilgrim went above and beyond to make sure the buying experience went smooth. Shawn came highly recommended from some of my friends and family.

Bryce Wotton

I was in over the weekend to Summit and dealt with salesman Amit Sikka. Amit was extremely professional and his number 1 concern was customer satisfaction! He wasn’t “pushy” at all and very personable! 10/10 would recommend anyone to deal with Amit! The team at Summit is lucky to have him

Dan M.

Submitted an online inquiry on a suv and followed up with a phone call and appointment. Two days later I go to the dealership for a trade in appraisal with the hopes of driving away with a new vehicle. Upon arrival the salesman tells me the suv I wanted was already sold and just assumed I would be interested in a similar vehicle with a lesser trim package and almost twice as many kilometers as the one I wanted. I know the inventory is constantly changing but they knew the vehicle I was going there to look at wasn't available anymore and couldn't find the time for a phone call to let me know beforehand. Turned out to be a wasted trip there.

Jessica Deveau

Thanks again Shawn Pilgrim!! You really went the extra mile in helping us find our dream vehicle, it's because of you we keep coming back to summit for all our vehicles as well as referring all my friends and family to summit GM. Great sales experience from start to finish. Hard to beat a hard working local dealership. Keep up the good work guys.

Frederick Ryan

Dealt with Gilbert on a trade in. He was able to get me what I wanted for trade in value. He also got me into the exact vehicle I wanted in a very quick timeframe, which probably wasn't easy seeing as there was almost no new inventory. 10/10, would highly recommend

Mike Stuckless

Left Ford disappointed. Made a quick phone call to GMC and spoke to Khloe. Gave her the items I was looking for in a truck, and she told me she knew exactly what I was looking for. She advised of the 2020 Sierra AT4 3.0L Diesel. She knew the PDI was not ready and that I wanted to test drive the Duramax. She prepped another vehicle and after a 10-15 drive, I knew it was what I wanted. Next she lined up the AT4, we sat in it, checked out all the features, and answered every possible question I had. She had a tremendous amount of knowledge of the vehicle.. The next day my wife and I revisited Summit, met with Khloe, and she met all of my wife's expectations of the vehicle. She dealt with the sales manager very efficiently and we agreed on a price for my trade-in, term, and bi weekly payment. She was honest, transparent and upfront from the first minute. After the sale was done, I had lingering questions and she still answered them. Highly suggest anyone stepping into that dealership to seek out Khloe.

ray garcia

Constant headache everytime I bring my vehicle here. Bought a 2015 gmc terrain from sherwood park with an enhanced maintenance plan and things were good. Ever since I moved to fort McMurray in 2017 it has been a struggle dealing with the servicing. They have not honoured the maintenance plan and even charged me for work that should have been covered. 10/10 would not recommend. They have

Charlene Bennett

Thanks Peter Glover..... I am loving my new wheels!!!???????????? Very friendly and helpful staff throughout the dealership . If anyone out there is looking for a new vehicle I would recommend going to see Peter at Summit Chevrolet GMC Buick for all your vehicle needs. He will get you the vehicle you deserve at the best price. I'm ????% satisfied.

Mandy MacWilliams

We have had the pleasure of dealing with Shawn Pilgrim when purchasing our last two vehicles. He has always made it a fast, stress free experience for us. He goes above and beyond to make sure we walk away happy every time! Definitely a 5 star experience all around. :)

Justin Remillard

Great experience buying my new truck! Shawn was a great sales person who had the best interest of the buyer. Being a first time buyer we had a lot of questions and he did everything in his power to answer. Shawn was hard working and patient. The service is world class at Summit GM Fort McMurray. Will be going back and strongly recommend.

Graham Lindin

Thank you Khloe for your help. I love my new Denali. Beautiful vehicle all around.

Emily Cleaves

Thank you VERY much to Shawn Pilgrim for helping Ryan have the best experience picking out his new truck! Shawn and the team at Summit GM made the process flawless, exciting, and took the opportunity to get to know us on a personal level. Thanks again and we look forward to dealing with you in the future!

Kumar Dhiman

Khloe was a great help from the moment I walked in the store till I picked the vehicle I wanted and drove it off the parking lot , very happy with the service and will be recommending friends to go there ????

Brent Phillips

By nature, and being a gearhead, I am instantly skeptical of car dealerships; especially the service department. Originally, I didn’t feel any different when I brought my vehicle to Summit GM in Fort McMurray. I have had timeless upsets with many different dealerships (from GM, Dodge and Toyota) over the years with multiple newly purchased vehicles. However, I am extremely pleased and grateful to say Summit GM has restored my faith in at least one dealership! They truly are service driven and a customer centered business. Within June, I had the unfortunate circumstance where my 2018 GMC 2500 made its way to Summit GM for IMMEDIATE repairs (twice). Being 10 hours away from home, running crews that required my onsite attention and now with a broken-down vehicle; obviously I was stressed and at Summit’s mercy (did I mention I was 2 hours north of Fort McMurray…). BUT, Summit pulled through time after time. In both circumstances, I had the pleasure of dealing with Mel (Service Advisor) and Chris (Service Manager) with my repairs. The team at Summit treated me very professionally and was able to get my truck back on the road within hours of it being immobile (I had to get it towed-in the second time around). I was planning on flying home since I was originally told it would take a week until their transmission mechanic could look at my truck however, Mel and Chris made it happen and got me back home to my 38 week pregnant wife before the long weekend (thus negating the need to fly home and back again). I cannot speak highly enough or thank Summit enough for their over-the-top service. Your team (especially Mel and Chris) are true rock stars! My only complaint is that your dealership it 10 hours from my hometown (I have had issues with my local dealership)! Thanks for everything you do, and coffee is on me the next time I return to Fort McMurray. Brent Phillips

Tyler Slobogian

Tanner B. was such a great salesman to deal with. He made my first ever car purchase go very smoothly and I’m so happy with it! I will recommend this dealership/ salesman to any of my friends who ask!

Kyle Gogolinski

Had a very good experience dealing with Khloe Hur. We got the vehicle we wanted at a good price.

Katelyn Keating

Had an amazing experience ordering a new vehicle at GM. Khloe was friendly and professional and kept me updated every chance she had with the progress of my new vehicle. 100% would recommend. Sarah was very friendly and took the time to go over all the new features and help me try to set up my onstar. I love my new vehicle :)

Steven Mckeown

Picked myself up a slick new Blazer from the guys and gals up at Summit GM. Quite pleased with the experience, love the car and my salesperson Melissa Lauzier was super pleasant and really helpful. She answered my barrage of questions with a smile, set me up with multiple test drives with different trim levels and models excitedly, and tracked down the vehicle with all the specifics I wanted, and got it here way faster than expected! I would definitely recommend dropping in for a chat if you're in the market!

Jayson Flores

Khloe is amazing! Did exactly what we want

Khash Torabi

I purchased a truck from Out of town unseen. When i got the truck it was exactly as described. Called on Monday for the truck and received it on Friday. Amazing service the sales guy Dennis, and his manager were amazing. They helped me not go over budget very honest people. Strongly recommend. Will be buying my next vehicle from them. Thank you for an excellent experience.

Dwayne Roth

Slow, indifferent, and inconsiderate service department. No service call back. Not done when promised (turns out it was done they just didn’t bother to call me for two days). Service advisor never answers when you call, nor return messages. Over an hour waitI got for a shuttle, then another 20 minutes for a ride to get vehicle after I paid. The staff spend too much time socializing to serve customers. They huddle in groups of 3-5 to talk about their personal lives. Not professional. I sure miss AMP. The indifferent Fort Mcmurray customer service experience is getting old. Buy local? No thanks.

Noel Travers

On Friday 10th I booked my vehicle in for repairs for an engine misfire that I noticed that morning when I started the vehicle.I had my son deliver the vehicle at Summit GM at 12 noon for the appointment as I had to be in Edmonton for a medical appointment.The lady I was dealing with understood that I needed to be informed about the diagnosis and quote before work could begin on my vehicle.At around about 3:15pm I phoned and left a message and contact number to find out about progress on my vehicle.Soon after I spoke with a lady in customer care as I had not heard from the service agent assigned to deal with my vehicle.When I finally heard from her she explained that booking time does not mean your vehicle is in the workshop.Fair enough! She then told me that my vehicle had been in the workshop for about 20 minutes and the problem had been diagnosed and she was waiting from the spares department before she could complete the quote. She phoned me soon after and quoted me $732.16 to replace the throttle position sensor.I asked why so much and she replied that the sensor was difficult to install.I felt I had no choice so I gave her the go ahead.She informed me the vehicle would be ready between 6:30 and 7:30pm.I arrived at 6:30 and paid for my vehicle.I scrutinized the invoice and noticed the replacement part cost $70.69.I asked the service agent and she said cost of spare does not have any bearing on labour costs.I felt and still feel ripped off and I told her what I thought about the bill.Upon further inspection at home my wife pointed out a charge of $74.61 for,and I quote"misc material use and hazardous waste disposal"The next morning I phoned a dealership in Edmonton and was quoted 1.3hours which worked out to $255.00 labour including consumables to install the same sensor.You add the cost of the sensor and the total is less than half what Summit gm charged me.I feel I have been ripped off.Summit is the only GM dealership in town.I guess that gives you a licence to fleece your customers!

Randy Parsons

Shawn Pilgrim is very knowledgable about the product and is very easy to talk to and deal with, very honest and cares about the customers. Dave Kelly is really great to deal with, friendly and knows his profession inside and out, very honest and cares about the customers as well. Would recommend any of my friends and family to deal with the both of them, great experience all around