Reviews of Northstar Ford Gregoire (Car Concessionaire)

Val Gauvreau

Great service, good people.

Bill Jones Jr

First class service!!

Tuner builder

A little expensive, but the 24hr shop is worth it.

MARC MEDIA

Terrible place, do not bring your truck here

Rose S.

Service is a rip off. Charged me $2200.00 when a Ford dealer in Calgary told me it’d be around $1000.00. (I live in Calgary but work up in Fort Mac). I should have known when I went to this dealership and they quoted me $1700.00. But what can you do, I was in Fort Mac and my truck needed to be repaired. I’m sure a lovely response will come from them, asking me to contact them, as if it’s going to make a difference and give me my money back.

Jc Ripley

Service Team was welcoming and helpful. Love the 24 Hour Tech Services

Sabrina Clark

Great customer service but a long wait for my vehicle, almost 2 weeks.

Marley MacNeil

Always helpful!

Julliett Barrett

Friendly service from parts!

Leo Patrick

Got my Escape sent there after starter died. Quoted 1500 to replace! Looked at quote.. 850 for a starter.. Phoned another Ford dealer.. Quoted 450 for new part, 220 for Reman!

Richard

I have always liked my visits to Northstar Ford. I get a real feeling of community there and I like that Marty always throws the Suncor/United way Ride in the fall. I can tell you that Tracy M. always greets me with a big smile and puts up with my indecisiveness, I want to buy a Lincoln so bad but I keep waffliing on my decision, she definitely has the patients for even the most undecided buyer! Thanks for the great service!

Byron Critch

Dropped off truck for service.

Courtney McIver

Traded in my vehicle for somtheing smaller and more fuel efficient. Service was excellent. I dealt with Tracy Morine. She was very knowledgable and helpful. The process was quick and easy and i also got a great deal. The dealership is beautful and even has a kids playroom which was great for my son to keep bysy with while we did paperwork. Great experience and couldnt be happier with my new car!

Bradley Purcell

Great experience!! Tracy in Sales was very resourceful and a personable. Moe in Finance made it a quick, to the point sale. Thanks guys!!

sophia wu

Previous to this, we owned toyota trucks and we were spoiled by Toyota's great service. We then purchased a Ford vehicle, and we have been getting very terrible services.

Mike Cogan

Have Convient Shuttle Service

Chad Maximchuk

Gregoire Service Shop was very accommodating. Service Advisor knowledgeable and pleasant. Mechanic technically Inclined, trouble shot and repaired engine with ease.

Jordan Sears

Terrible service, over charged and spoken to as If I was a complete jack ass for questioning why a wheel retorque cost 157 and why they felt the need to take it on a 15 min test drive and charge me for it. I also had to re torque 4 lugs on one tore at work because they did not tighten them properly. If my truck ever breaks down in Fort mcmurray and the only option is to have them fix it I will push my truck to the next town. Wish I could give them 0 stars.

Claude Radolla

After replacing my motor they never installed the blockheater. What's that all abut ? You think the vehicle was bought with a block heater and then replaced under warranty they would have reinstalled it .

Dwayne Shelley

Fixed our issue and followed up to make sure we were happy. Great service

Francis Coursol

Awesome team. Drive in service is efficient

Andrew Gorman

Service Girls were amazing, however the management side of things was absolutely terrible. Seriously makes me question whether I'll ever buy a Ford again in this town!

Milly Salcedo

Great service, whenever I drop off my vehicle for service they have a shuttle that brings me back to my house and picks me up when my vehicle is ready.

Keith Spring

Great service. Friendly staff. Especially the manager.

Kate MacDonald

I won a Gold Clean detailing package from an event in town. Destiny contacted me to make arrangements for the detailing and was a pleasure to work with. She was very friendly and professional. I was pleased at the ease of bringing my vehicle in, and how quickly the detailing was done and my car was back in my own hands. I had a brief wait for a shuttle home after dropping off my car - the lounge area was comfortable with tv, coffee, and comfortable seating. I was impressed that I didn't need to give the driver any directions to my home, which I usually have to for any taxis etc. Within a short time I was called to say that my car was ready, and that I could contact the driver to have a ride back to Northstar. Again, despite being a busy day it was a short wait. I was very impressed with how clean my car was inside and out when I got it back. I haven't seen it this clean since it was new. Even now, over a week later (in messy winter driving conditions) my car is still clean on the outside. I am really happy with the service and how easy the whole process was. I would certainly put NorthStar at the top of my list for next time I am needing a car detailing.

Claude Marais

Vehicle has been in for 3 weeks now. Everyday, the last seven days I have been told that they are working on it and that the vehicle would be finished by the end of the day and to expect a call at 5 pm. In 7 days, I never received the 5 pm call, and each day the same message was repeated to me. So, I phoned today and was told that they are working on the vehicle and that they were waiting for parts. So how does this line-up with what was communicated to me? I asked the service consultant whereupon she told me that I am welcome to phone in each morning to check on the status of the vehicle. Really.....that did not address the issue, neither did this provide any solution or explain the fact that the vehicle has been in for 3 weeks for a relatively minor issue.

Wesley Keim

The hours posted on the service door indicate the location is open from 7am to 8pm on Thursdays. After driving to the location and finding the doors locked at 730pm I feel disappointed as the posted hours are incorrect. Google also shows the hours as 7am to 8pm on Thursdays.

Aj Kelloway

Good people, easy to deal with.

S&C Livestock

When calling the Gregoire location both selections 1 & 2 send you to the appointment coordinator. 1 is for appointments and 2 is for service inquires. Could someone please fix this, it is extremely frustrating when trying to inquire about the status of your vehicle.

Darrell Drover

Tracy was a great help in getting me into my new Ford f150 xlt, fast and friendly service was what I was looking for and that is what I received...thanks for your help Tracy!!!

Mahdi Farah

Okay no to bad

G x

Friendly enough people, but I ended up not buying from them because the sales folks were way to heavy with the pressure tactics. Was looking for a used car in the $5000 range, and they called me to let me know something great had come in. I made it there in twenty minutes or so, but low-and-behold, that car was sold already - but they sure could show me a $10k car since I was already there.

Stewart Macdonald

Buying my new ford f150 was made easy by the sales person Tracy !!! THANKS FOR YOUR HELP ... anyone looking to buy LOOK HER UP!!

Cody Johnson

Thank you to Cody Higgins and the two lovely receptionists today! You guys went above and beyond for myself and my partner. We had some issues with our vehicle that have been continuing, you guys blew us out of the water today, very carting and attentive, Cody called us with updates, and a rental was arranged while our car continues to be fixed up. Thank you guys so much again! It was so refreshing!

tundra refrigeration

By far the worst ford dealer Ive been to yet, Took my truck there for for warranty and oil change They Cant seem to be able to figure out a simple wiring problem and charged me to change the fuse after i had asked them not to do any work on the vehicle not covered by warranty (almost 200 for a fuse that didnt fix the problem) would give no starts if it was possible

Sadie Dusang

I just bought a new vehicle off Tracy. She was so helpful and down to earth. I would definitely recommend her to anyone buying a new vehicle! She took the time to understand exactly what I was looking for and found me the perfect vehicle!

John Breadmore

Great service and friendly staff.

Beady

The service is actually pathetic I would’ve given the place less than one star if possible .

Marc Greenwood

My vehicle has been in dealer for 3.5weeks all together and problem has be going on for 2 months. Still no parts ordered. Quite the service plan i purchased

Erin Z

Bought my first vehicle at Northstar Ford and Tracy Morine saw me through every step. No matter what my question, she got the answer. I was given excellent treatment by everyone there. This former Dodge girl is CONVERTED!!

Myles Richard

Knowledgeable staff great experiance

Mike Shermack

By far the worst ford dealership I have ever dealt with. No customer service. My work truck was dropped of end of August for some extensive repairs. Parts took over three month due to covid they would not cover a rental for me. When they tried to first give me my vehicle back in January the problem was not fixed even tho they said it was then the managers argued with me saying that was not the original problem I addressed. Very unprofessional Next time they returned my truck the original problem was fixed but now my engine is leaking oil. It has been over 7 months and my truck is still not fixed. Very sad Ford.

Niles Briand

Very knowledgeable staff! Had a safety concern with front end, and they got the truck right in!

k Ke

HORRIBLE!!!

jeff johnson

If you own a commercial vehicle I suggest you stay away. Worst service I've ever gotten brought a brand new truck in there and got a huge bill ,actually charged 100 dollars to evaluate my truck weight, took 2 weeks and a phone call to manager to get some minor repairs done. I have owned trucks for a decade and this by far was the worst service and largest money grab I've ever seen. Suggest first fleet or brignall at least they understand business class.

Jeremy

Not overly happy. So far with warranty work, long as I talk to the service adviser every time, I get good service. But when I bring my truck for normal service, I've had issues. They keep loosing the nuts in my hub caps. They changed my marker lights when I asked them not to and lost half the bolts and stripped the other half. Head light falls out now... Said they serviced my front diff and didn't. And I always get the same red head in the service bay. Seams like a nice enough girl but should not be in customer service. Always looks at you like your retarded and talks like a robot. Not very personable and very condescending. Mixed reviews on my party for sure. Also had my Shelby serviced in McKay and went to pick it up. Was outside covered in half and inch of dust... I know they don't have room to keep higher end vehicles inside for customers but a free detail woulda been nice :(

Joey Johnstone

Helpful Parts Staff

Cory

Always had good service here. Prompt and good follow up on price quotes and requested service. Nice to be able to drop vehicle off after hours.

Fredrick Ellingson

Schedule a vehicle for servicing. Two days later the vehicle had still not been looked at.

earl levendale

Professionals

Mike M

Be careful when purchasing a vehicle and stay diligent. Make sure you're buying a new car and not a lemon. They saw me coming a mile away.