Reviews of North Star Ford Sales Limited (Car Concessionaire)

Masooma Syed

Amazing staff very friendly, helpful and very honest about the vehicles.

Meryem Hubert

Great experience and customer service ???? Nigel Thomas is just a very helpful sale consultant. If you go to him, you won't be disappointed :)

Deborah Andrews

Had a great experience with Northstar Ford except if you want to make an appointment through their service department you have to physically go into the office because they do not answer their phone - I waited for 40 minutes and still no one picked up my call.

acadianjester 1390

So I recently purchased a new 2017 ford focus rs , my sales lady was Robin Lind and I can honestly say i couldn't be happier with the purchase she helped me with and the service she provided it was top notch . Would definitely recommend her and will be coming back to her for my new purchase.

nick dirven

Recently purchased a truck here... great sales team.. a special thanks to Umar in sales he worked hard and was accommodating my work schedule to get things done and delivered early. They all went well above and beyond to help me not only get into a truck I dreamed about. But to own it.. thanks again.

Biz Orchard

Was in the market for a new f-150 and the fine gentlemen at north-star ford were quick to service me and all of my needs! Danny O'Brien helped make the process and made it quick and easy. see you boys again soon!!!!

Cynthia Desrosiers

Nigel Thomas is amazing. Friendly, he sells without putting pressure, listening to your needs !

Lana LeGresley

Great experience with NorthStar. Especially Ainsworth Wisdom for all of his help!

Halomaster 1243

Great experience friendly staff sometimes procedure gets in the way but other than the staff will do anything to get'er dun

Alex Deveaux

NO STARS, damaged my vehicle themselves, wont take responsibility, wont fix what they broke. Didn't reset the oil life indicator after supposedly changing the oil. Who's to say if they did or not? Why the hell would I pay for extended coverage when you wont honor it? Never buying a Ford again.

Bill Jones Jr

Great service!

Matthew Lewis

Friendly staff. OK after sales service.

Narry Ramnath

Dealing with Nigel and he’s providing excellent service as a sales rep. Not pushy, provides tonnes of information and doesn’t try selling me something outside of what I’m looking for. He’s fast to get back to me and knows about all the Ford Products and competition. Would definitely recommend him if you’re looking for a vehicle.

Michael Hanlon

What a great experience! This is the second time time I purchased with Mel and I am so happy!

MDI Group

Thank you Ainsworth for always taking good care of us. Our guy for all things Ford

AdS

After a terrible experience with another dealership, I was thrilled to meet and work with Gary on the purchase of my new F150. Even if the same truck was cheaper at a far away dealership, it would not have mattered to me, as I bought “great service from people I can trust”. People who have been there to assist me, all the time.

John Hussynec

Took my Ford Edge that I bought from North star Ford in for a service and to check on a funny noise. The service manager Richard Spring left a voice mail for us that our air conditioner fan bearing was shot and it would cost over 500 dollars to fix. We said no it isn’t and no you are not fixing it. Took it to another mechanic and they confirmed that nothing was wrong with the part. I was mad as hell that Service manager Richard Spring would leave a voice message and try to charge us over 500 dollars for repairs that don’t need to be done. The customer service manager said without proof in writing they would not do anything and when I called Marty Giles to complain he threatened me. Nobody was interested at all in listening to the voice mail that service manager Richard Spring left. We are involving the better business bureau.

A K

Getting tired of hearing Marty Giles on every Fort McMurray radio station. It is constantly reminding me of when North Star Ford sold my Father a minivan years ago that was in an accident and wasn’t disclosed during the time of purchase. If their business practices/ethics have not changed you should consider shopping in Edmonton or elsewhere for peace of mind and your family’s safety.

Darryl Molloy

First time at the dealership. Was greeted with very friendly staff who were all adhering to Covid-19 protocols. Beyond worth the visit .. you won't be disappointed.

Chad Smith

Jenny Eastwood was excellent to deal with. Top notch service with a smile. Thanks for all your help Jenny and making my new vehicle purchase as easy as it was.

Lori Andrew

Made a deal on a Jeep over the phone, my salesman Brad let me know the unit was a good looking unit and the tires were 75%. When I got to the dealership I paid for the Jeep, handed over the keys for my trade and went to look at the Jeep. Even though they had a delivery bay my jeep was parked along the wall on the Ramp out of this bay. It was not lit very well and after asking a few times they moved it into the bay. That is were I found 2 deep scratches on the LH rear door and small dents on the right hand side. The comment made by Brad was that it's good for a 2013. He showed me that the tires looked good and then let me know that they only had one key fob but they would pay for a second key. Took the jeep and headed to Edmonton, Went into Kal-Tire where they let me know that the tires were 50% on average and 2 had less than 20% on the outer tread; not worth keeping. Sent in the bill for the keys and they only pay 50% as my dealer had to program 2 new keys in order to change the code for security so that any of the missing keys can't be used on the Jeep. Guess I should have looked before I paid and walked away. This dealership just wants sales and does not represent the true condition of the vehicle up front.

Tyler Kelloway

I decided to stop by the dealership a few days ago as I was thinking about trading my SUV on a pickup. It was a beautiful warm sunny day so I walked around the lot looking at some of the trucks available. However after being on the lot for 45 minutes or so I hadn't seen a salesman and decided to leave. Not very hungry for a sale I guess

Jeremy Quehe

Not good I have issues with my brand new truck and they were no help

Leslie Perrier

I called Sam looking to get out of a high interest payment from another dealer, he set me up with Destiny in sales to pick a vehicle. She listened to what I wanted and found it. Due to financing issues, I didn't get it. But, after a lot of hard work from these two, I now have a fully loaded 2017 Ford Edge. I couldn't have asked for better service. I would recommend Sam and Destiny to anyone looking for a new vehicle. Thank you Sam and Destiny. You guys are awesome!

Sam Collett

I had a great experience at North Star Ford. As this was my first time buying a vehicle, I did not know what to expect. From what I’ve heard from other people that have bought vehicles around town, that sales people can be very pushy, and try to push you into a vehicle you do not want. But this was the complete opposite with my sales specialist Destiny at North Star! She was very knowledgeable about the vehicle I was looking to purchase (2017 Ford Escape SE). She was also very kind, trustworthy, and always had a smile on her face. I would recommend her to anyone going down to North Star Ford, even if they are just looking around. I will be returning to her in the future, if I plan on buying another vehicle! Thanks Destiny for making my first vehicle purchase a great one!

Cody Monroe

Wait times are usually reasonable

Jackie Jonasson Bell

Jennifer Eastwood was so helpful and made everything flexible to what I wanted and needed in a new vehicle. She gave clear information on options and service plans. 5 star service.

Maninder Nandha

Service reps are friendly and always welcoming.

Warren MacDougall

Cannot believe how much this dealer pays people off to give them a great review. All outright B/S is posted here. Please people do not believe what you are reading. They will burn you in so many ways you will never know and laugh all the way to the bank when they deposit the extra monies they took from you

Ali Syed

From start to finish, the buying experience has been 100% transparent, honest, sincere and warm. We were made to feel appreciated and all of the folks were unbelievably awesome. Shout out to Joseph for finding exactly what we wanted and Austin's whole team for making it happen. Shop local, support North Star Ford.

Derval Davis

Words cannot describe the awesome job being done at North Star Ford, Fort McMurray, Alberta. Shout out to Mr. Wisdom for the service provided, Customer service was excellent and you can always rely on his expertise in choosing the right vehicle to fit your needs. Keep up the good work, looking forward to seeing you again for the next purchase.

Matt Neil

Today we bought another vehicle from North Star. Super happy with the truck and Destiny Wills made everything a breeze!

StarRich2020

Love it, bought my truck there..!!

Kelly Melanson

Customer service is awesome here. They look after your needs immediately. Sam Bazzi is da bomb!

Vineet Saxena

Over the period of time, the quality of Northstar Ford services have gone deep down. I am dealing with them for my office vehicle for past several weeks. Gregoire Service Center rarely picks up call, it goes to a voice mail which never calls back. Several times I was lucky to get someone but then she transferred it to the other person who did not take call and it went to voice mail. They never call me back to let me know that the vehicle fixing would take more time and they would not be able to meet the dates. I understand that there were some logistic issues which were delaying the process, but is it not a common courtesy to inform the customer about the status of their vehicle? It is the customers responsibility to call them and there is a thin chance if the call is responded. Finally when I called yesterday afternoon, I was told the vehicle would be ready in half hour. When I reached Gregoire Service station after office, the front desk person told me that its cleaning was still pending. When I viewed the vehicle, it was not only dirty but its battery was also completely dead! How did they tell me that the vehicle would be ready for pickup in half hour when I called? Its very difficult to understand how do they operate. There is a big communication gap among their staff members and with the customers.

Sashana Duncan

Absolutely outstanding customer service !!!! Five star is just not enough.. smiling How about six star? Lol The caring and very friendly staff ensure that my experience was the way it should be. Special thanks to Ainsworth, Alexis & Alisha

Donald Prophet

We've bought 3 vehicles at North Star FMM location in the last 3 years and have had a great experience each time. Exceptional staff, caring customer service, and quality vehicles! They honestly can't do enough to make you happy & comfortable with your purchase! Thank you guys for everything you've done for us!!

ben

danny is awesome!! ????????????

Maryjane Nazareth

***** Mr. Austin Giles is very professional in handling my concern. I wrote my review in the evening and the next morning I found an email from him .This means a lot..showing how serious the dealer is in maintaining the level of satisfaction of their clients with their service. He took the responsibility of the misinformation given by the sales team member at the time of the purchase.The mistake is corrected. Thank you Austin, kudos to you!! ***** I and my husband bought a slightly used ford mustang in October 2018 ,but before we bought it we noticed that the side windows are tinted. the person who assisted us was a newly hired so there was another person she asked to answer some of our questions which i asked if tinted windows were ok or it is against the law and that person said “ it is ok that it would not be a problem at all”. so I am confident enough that I am driving a vehicle that is compliant with the traffic safety rules. So this May, I was pulled over and received a ticket of $155 for driving a vehicle with tinted side windows. The police officer explained to me why it is not safe to have tinted side windows and thats why the province made it a law. This could have been avoided if the employee were honest about the information that the buyer was asking for. it wasn't a big deal if for us if tinted or not, I will still buy it , but telling me that it's was ok even if it wasn't just to sell the car was not being professional and caring for the safety of their clients. If the employee is honest and knowledgeable it is better to tell the client what to do like how to remove the tint.

Swellingmonk

Worst service ive ever had.

Brandon Hewko

Best dealership in town!

Sarah Nuttall

I have seen Mel now for my last two vehicles. He was super professional and knowledgeable. The customer service is top notch and I wouldn't buy a vehicle anywhere else and I now live out of town!

Jodi Tebb

We love North Star Ford!

Sean Wood

The service department at northstar took my truck in for service my truck has just over 20,000 km on it. there was a couple issues with the truck that they deemed unwarrantable which I disagreed with they just told me there was nothing they could do.they charged me $550 and I had no solutions to my problem. I might as well of drove down hiway 63 and thrown my 500$ out the window then at least I would’ve had my truck that day. I feel like they were not willing at all to work with me and I will avoid this service department in the future to bad there is not another ford dealership in fort McMurray.

Sherri Hanlon

Great customer service! Mel is the best! He helped me find exactly what I wanted, and made the experience enjoyable, thanks!

Blaine Prangnell

Nigel knows his stuff!!

Connie Farrell

Was so pleased with the work of Danny O’Brien, Ainsworth, and Paula Maclean on helping with my new vehicle purchase. They always go above and beyond to ensure I got the vehicle I wanted and had top notch service. Always appreciated. You guys are the best!!

Nolan Dohnalek

Good deals, better company!

Mark Hartigan

When i was looking for a new vehicle thay would suit my needs I found the staff and my sales agent Destiny at NorthStar Ford were very knowledgable and accommodating. They answered all my questions and went above and beyond to find what I was looking for and keep me under the budget I set for myself. Very pleased with my experience and would recommend to others. Destiny is a five star sales representative that really knew her stuff. Highly recommended if you are looking to purchase at NorthStar Ford.

Jayson Pasareno

Nicole Robinson is awesome! Great help!

Bryant Culhane

Great service

Kiana

this has been the most pathetic service i have ever had to deal with. they were super pushy on a car that i did not want and that was not in my price range. would never recommend this dealership to anyone even if it was the last place on the planet to buy a vehicle.

Robin House

Thank you for your help Nigel Thomas!!! I can’t imagine better service than yours!

Anthony Majurie

Excellent customer service, great sales representative he is well experience and knowledgeable about the business. Know the know how to convince to people to buy a vehicle he is very persuasive. I recommend any one how need a ford vehicle check out Ainsworth he will make it happen for you.

Traveling Canuck

We have purchased a couple vehicles from the North Star Ford dealership .. typically good service .. few glitches have been taken care of.

Jen Staudinger

Hi, I just want to say our experience with buying a new vehicle from Destiny Wills at Northstar Ford Lincoln was the best we have ever experienced. As you can see we gave it 5 stars. This was a very smooth process from beginning to end. Destiny is a very professional and trustworthy salesperson. Anyone looking to buy a vehicle from Northstar Ford Lincoln see Destiny Wills.

Brittney Lalonde

Meh

Family Dogbe

Very good customer service

Tahsin Ali

We was thier look at some vehicles and two sales rep just looked at us and passed by.

Tyler Dumaine

Great Experiance, Great Staff, Great Service. Was exeptionaly treated and would definatly recomend dealership.

mohamed ali

pretty good

Jenna Hamilton

Bought my Lincoln Corsair from Jenny Eastwood and would recommend her to everyone! The North Star sales team always goes above and beyond for their customers.

Kerine Davis

Had an awesome experience the 2 times my family and I purchased our Vehicles. Thanks much Ainsworth Wisdom and your team for doing a the great job!

Graydon Stewart

I came in for an oil change. Just oil change nothing else. Cost me $195. To compare Jiffy Lube in Fort McMurray would have cost $115 and a dealership in Calgary $90. I expected it to be a more pricey than elsewhere but this just seems insane. Do not recommend oil changes here for the price. Great service though just expect to pay a ton.

Lorenz Vlog

Great recommendation for Einsworth of North Star Ford, Fort McMurray. He is friendly with excellent service Awesome!

Nadia Walters

I really enjoyed dealing with Danny O’Brien on the new purchase of my F-150. He really did go out of his way to make sure we were satisfied with our new truck. Very professional and had a few laughs along the way :)

Tracy Dale

The dealership is the best place to go and buy a car. The staff is very knowledgeable and willing to work with you.

Julie K

TERRIBLE TERRIBLE TERRIBLE EXPERIENCE. They couldn't even get a tire for Ford F-150 model, which is the most common Ford truck that is out there. They informed us that the tire will be ready by Monday when we spoke to them on Wednesday. When we followed up on Monday they said it will be ready on Tuesday. We go there and it isn't ready. We call Wednesday (now its been a week) and they say it will be ready for pick up. We drive there and no one knows anything about the tire and have lost our damaged tire/rim. We wasted so much time and the service manager that was looking after our repair was nothing but unhelpful, impossible to get a hold of, unpleasant when you get a hold of her and bad at communicating with her colleagues. We would never go to Northstar Ford and do not recommend this location.

kodzu

Amazing service. Only complaint? The bald guy’s head…Ah, Ainsworth, was it? Was shining throughout our conversation. The flare irritated my eyes. Other than that, this was a great experience.

Aneta Bemister

Very friendly and clean environment

Dave Lee

Melvin Bessey is the man

Brett Taylor

Bought two trucks from these guys. Service was excellent!

Evan Watson

After my Mazda 6 got stolen, I contacted Mr. Ainsworth Wisdom and told him that my car got stolen and that I now I needed a truck which would better suit my needs. Mr Wisdom took the time to go over my options and we then decided on a 2011 F-150. The entire process was so easy and very accommodating. I definitely recommend North Star Ford, and in particular Mr. Wisdom. Looking forward to working with you when I decide to buy my new truck.

Jorden Kilborn

I had the best buying expience to date at Northstar Ford!! I was given Austin for a sales man and he did just what I asked him to do..... put me in the truck I wanted!!!! I sent him a photo of the truck and he found it for me no questions asked. The sale was flawless. I'd recomend this dealership and the sales team at Northstar to anyone of my friends or family hands down. Thank you

shaun cormier

Service center has been very good with my company vehicle and quick as they can be.

Bob Sacamano

Worked there for a few months. Great people from the owners on down in every department. Would recommend any northern Albertan buy their next vehicle there. Great place to work also.

Adrienne Coombs TCMP

Destiny helped me get into the truck of my dreams! The best customer service from both her and the rest of the staff!!

Lacey Bluda

I am beyond pleased with the service I received tonight. I went grocery shopping and my house key fell into a very difficult place underneath the carpet of my drivers seat. how? not quite sure myself. Didn't know who to go to for help so I decided to get help from Ford. I went into the quick lane and asked a lady for help, she wasn't quite sure how so she asked Josh to help. He was very surprised since the catch is so tight to the carpet. He proceeded to take my car apart trying to find my key. He had special tools to take the plastic clips off and a magnet. We still couldn't get to it no matter which angle we tried. He then proceeded to get help, which now he asked Michael the service manager. He then continued to really get in there reaching under the carpets and trying different areas. He came to the conclusion we had to remove the seat to get underneath the seat. He brought Shane in who took my vehicle. I went into the waiting room and Josh came out with my key and a key ring, he was happy to announce they found my key. I am beyond thankful for these men who generously helped me find my house key. I cannot thank you guys enough! It's sooo nice to have good hearted, hard workers giving Fort McMurray a good name. Thank you!! Lacey Bluda

Quentin falle

After a gut wrenching experience with a certain dealership in Fort McMurray, we decided to take our business to NorthStar Ford. There, we met with one of the most pleasant and understanding sales associate by the name of Destiny. She took the time to talk with us about our needs and affordability and what Ford had to offer for our growing family. Destiny made us feel very comfortable, it was like talking to a friend. I would highly recommend if you are in the market for a new vehicle and a great experience, please go talk to Destiny Wills.

Doug Reykdal

I have been a Mopar fan/owner my entire life. The horrendous service at Legacy made me look at Ford as they have a much better service department. I began dealing with Nicole Robinson on a F450 Platinum dually and her knowledge, passion about her product and obvious concern for her customers convinced me that buying a Ford from Northstar was my best option. So much so that the week after I ordered my truck, I traded my wife's Jeep in for a new Explorer. I highly recommend you see Nicole before you buy from any other brand/dealership and see what she can do for you. You will be glad that you did!

Nat Boz

Thank you so much to our sales guy, Austin and the Northstar Ford team for helping to get us into our new Explorer! You guys were amazing at taking the stress out of buying a car and making this purchase a really fun experience. We couldn't be happier and can't wait to take off on our first road trip this weekend!

J-C

Tilly Fayad is the best, he always takes care of my requests either big or small.

Cathy Dreier

Buy a Ford at Northstar Ford. They work to get you what you are looking for.

ZIGNIMUS

I've always had a great experience when I go there.

Austin Brown

I have asked them multiple times to help my with my repairs and they don't what they hell they are doing!! I hope to they got out business! They are rude and ignorant! My friends have all said the exact same thing and I'm just being the bug person and speaking up!

Brandon Tremblay

Dealt with Stephanie (sales woman) and Austin (sales manager). Very nice individuals and work hard to get the customer's needs met. Would highly recommend working with these two. No pushy sales tactics or eagerness to take your money. Only concern is getting you into the right vehicle.

Jenny Leigh

Awesome service department. Get you vehicle detailed here and it will look brand new. No pressure sales tactics. Sammy in sales is great.

Ryan Sgambaro

Great place to buy your next Ford

James Rhodes

You guys managed to have my review took down. But google asked me to put up another one. So here I am. Not impressed with this place very fake people working in sales. I will not be putting in any deatails about my vichel and how bad everything has turned out I will say this tho. Its 100% true on what they say once you buy a ford it's always in the shop. They also never have parts for recalls. If something goes wrong with your vichel and you have warranty it will most likely take years and alot of your own personal time to get it fix and delt with. Ligit thinking about trading in my vichel to another dealer ship just to get away from ford not impressed at all. And from what I'm hearing around town you guys are building a bad reputation slowly but surely. Please get your act togeather and be real with people no more lies tell us straight up stop sugar coating everything and please check into your quick lane and sales department the only really good experances I've had was with finances and picking up a vichel. They really brake down everything for you in contract and when your picking up a vichel with out them you guys prob fail big time

Candice Marcheterre

I just went through the process of ordering a new Lincoln and was dealing with Danny Obrien. We have received top notch service. He is very knowledgeable and very good with numbers and working with you to get the best deal. I have returned to buy my next vehicle with them because of the amazing service I receive everytime I visit. Now my husband will be ordering a new vehicle for himself.

Sharon Calahaisen

Awesome place and friendly staff

jason myers

I recently went through the process of purchasing a new vehicle with the crew and North Star Ford in Fort Mcmurray. My sales specialist Destiny was the best sale specialist I ever had the privilege to work with. She went out of her way to get me the answers and quote with out hesitating. Also to the finance department especially Danny, who went out of his way to help the best he possibly could. The crew at North Star Ford are the best around hands down. Cant wait till it come time for the next vehicle for I will be returning to best crew in town. Thank you again for your help and patients and would recommend anyone interested in a new vehicle to shop here.

Darren Sheppard

Best service I ever had . I own gm and other vehicles. North star ford. Got the nicest and friendliest service people I ever had in my entire 42 years of driving . 5 star all the way .

Charlotte Goodyear

Dealt with Danny O’Brien during the purchase process of my new Lincoln Aviator. Highly recommend dealing with Danny, he goes above and beyond ALWAYS! This is the 3rd new vehicle I have purchased from Danny at Ford and everything went very smoothly thanks to Mr. O’Brien. Professional and exceptional service. Definitely would purchase from Ford again.

Jason reid

Took my f250 super duty here a month ago because me truck wouldn't start. After pay 1600$ just in diagnosis ford called me and said it would 16 thousand dollars for repairs. Said it need a new fuel system. Well 16000 is insane just for the fuel system so I had the truck towed back to Edmonton and took it to my mechanic there. Well we changed 2 injectors and the truck is running smooth. Total cost in edmonton? 1400. So ford charged me more to diagnose and lie to me then it was in edmonton to have the repairs done. Think twice guys

Jason Taite

I went to the new "clubhouse" 2 separate times to purchase a new truck and a used suv. The first time no sales person was available to help so after 15 Mins I left. The second time I was frustrated by 10 mins so I left all my contact info with the receptionist. 2 weeks later no one has contacted me. What kind of sales dept doesn't call someone looking to spend a crap ton of money and knows what they want? Looks like I'll see if Chevy would like to take my money.

Benjamin2242

great experience!

John Valentin

Always professional & plesent

Wizman1980

Great staff

Brett McDonald

Great personality and awesome customer service!! Danny O'Brien was a pleasure to deal with.

Chris Green

Just traded in my 2014 F150 and got a 2017 lariat model. Amazing truck!! There's nothing it doesn't have!!! Chaylene Thorne Was out sales person and she was probably one of the best I have delt with!! Asked the right questions and listened to what I wanted. Brought out a truck for me to test drive and I took it home! Amazing service!!! Can't say enough good things!

Andy Hofmann

Best dealership experience across the board for me yet, from sales to service

Tracy Cruchley

I can’t say enough about this experience, beyond fantastic! Jenny heard everything, never missed a beat, asked questions to gain clarity and insight, walked through everything with patience, grace, and a fabulous sense of humour. I’ve called a real b@!! buster, mainly due to knowing what I want and have a low tolerance for b.s. As always, I came in knowing what numbers would work for me, and the simple wish for an SUV. Jenny opened me up, encouraged me to try different vehicles, models, and sizes under the Ford banner. When I was still on the fenceshe encouraged me to try a Lincoln… Let me tell you as I slid into the seat it was as if angels sang! This vehicle was designed for me personally. It was truly a “moment. When I started the engine I was caught off guard by the quiet, then when I hit the highway on test drive …. Wowzer!!! The power, the cabin silence, and the responsiveness were beyond my expectations! Blew me away! Jenny took her time, figured out what made me tick, took my budget to heart, and matched me perfectly to my new Lincoln selection. When I threw a wrench into everything, the sales management rose to the occasion and worked to find my vehicle, make, model, feature package and most specifically COLOUR. There were only 2 in Canada, and neither of them in Western Canada. Many would have tried to change my mind, or distract me with another shiny object, or worse just said “oh well”. But not Jenny or Tilly! Instead they got busy, managed to obtain my car from Quebec and had it transported directly to the dealership within a week! This was Superhero magic! My favourite colour, every bell & whistle, the make/model & year, delivered with a week and under my budget! Amazing!! Best vehicle purchase experience ever! Go in and talk to Jenny, you’ll have a blast & be super happy you did!

Will Soucie

By far the best dealer I have been to. Real nice buildings and people and great selection. You couldn't hope for any better. I have bought several trucks and cars there and would deffinatly go back. Ask for Tyson Kenny for fleet sales and ask for Emilie Robbins for personal sales.

Dilwick Williams

I can stand firm ANYTIME!!,ANYWHERE and say that. Mr Aninsworth Wisdom at Northstar Ford Lincoln in Fortmcmurray Alberta CANADA is a GENIUS!! a GENTLE MAN!! and VERY VERY GENEROUS and UNDERSTANDING PERSON . I can remember when I went to get my very first vehicle in CANADA. didn’t have a clue and I was soooooo nervous but after I met with Mr. Wisdom,he sat me down and we talk . I was comfortable and confident. I chose my Ford Edge and even right now I am still loving it . Mr Wisdom you are a Real Real General.Many Thanks to you and Nothstar Ford Lincoln.

JUSTIN Mcmyn

Thorough and knowledgeable

Gaga A Team

Ainsworth Wisdom was great in helping me to make the right decision . I felt like I was dealing with a family member . Buying my first car was a great experience.. thank you Mr. Wisdom.

Catherine Nolte

They really helped out a friend in need and made sure she was well taken care of. Taking care of their clients is a top priority.

Cal carter

They are family.

Taylor Macmurran

I went with a friend to look at a preowned SUV she was interested in and to trade in her car. After test driving the vehicle we sat down with the sales person and found out the vehicle needed break work a new back window (no defrost) and 3k worth of paint work repairs. After there offer on her car being low as always, My friend was willing to accept the paint chip repairs but not the rest at her own cost as the vehicle was almost 40k. After much back and forth the dealership decided that they would do the break work but cover only half of the rear window. Total 300$. My friend felt very nickel and dimed and the dealership lost a sale over 300$. It baffles me that they were getting her old car at their set price with no haggling.....but couldn't cover a new back window and breaks to make the sale happen. 300$ .....

Kerby Redekop

North Star had posted a vehicle on Kijiji which seemed to be a good deal, and so I had texted briefly with the sales rep to find out a few details. About two weeks later, I was more interested, and so I contacted them to find out more. I got about 80% done the sales process (finance application approved, etc.) before the terms of the deal started to change. I tried to reason with the sales rep but he insisted it was my fault, with no attempt to reach a compromise or suggest he may have been partly to blame. There was lots of pressure - on three different occasions over 4 days, I was told there were "very interested" customers in the store looking at buying the vehicle I was interested in. I tried talking to the sales manager, and the story he gave me about the vehicle directly contradicted the story the sales rep gave me. I finally told them no deal, and then was contacted a couple days later by the sales rep to try to resurrect the deal - and again, with high pressure tactics, and blame that it was all my fault and he was the one who was being reasonable, this despite my offer to pay more money than originally offered to make the deal work out. I even tried getting them to work through another dealership to offer both parties more security. Throughout, the sales rep and sales manager backed each other up and were both very resistant to giving up any control of the deal. I began to wonder if there was something wrong with the vehicle that they didn't want anyone else to see until it was sold. My conclusion is that these guys are professionals - not amateurs who make obvious mistakes, but professionals who are good at spinning their words, giving vague answers, and subtly changing the terms of the deal as it progresses. Other people online seem to have had the same experience with these two. BUYER BEWARE Not all is bad though. I give the finance manager Bryan top marks. He was very friendly and accommodating, and worked fast.

TheEdylc

We visited this dealership earlier this summer and started a conversation with Courtney Kern. Told her what we were kinda looking for and that's when it started. We made a couple of inquiries with her but didn't get what we were looking for, but then as she promised, along came the right vehicle. She wasted no time in contacting us and from there we proceeded to make the purchase. All of this would not have happened if it were not for the great staff at North Star Ford here in Fort McMurray. From Courtney to Yemane Muzey to Jenny Eastwood. We were treated as people and loyal customers (even though this is our first Ford) right from our first meeting several months ago to the delivery of our vehicle just this past weekend. On a scale from 1 - 10, these people get 10 plus from us! Thanks for everything.

newfupnorth

I had an excellent service while purchase our new truck. Colin,Carrie and the rest of the staff at Northstar were very good to buy from. This is the third vehicle I have purchased from North star and always the same great service.

Tito Khalil

Great people to deal with, it was such an easy deal in and out in one hour.

Jackson Jones

Love Northstar Ford. Danny is such a treat to deal with. Always willing to go the extra mile to help you out.

Jason Mascoe

Words cannot describe the awesome job that Mr Ainsworth Wisdom has been doing at North Star Ford, Fort McMurray, Alberta. I have bought five vehicles, all through Mr Wisdom, and all of which were seamless deals! He was there through every transaction and followed up with us after each purchase. Customer service was excellent and we could always rely on his expertise in choosing the right vehicle to fit our needs. Keep up the good Mr Wisdom, and we look forward to seeing you again for our next purchase.

Shelley

Wonderful customer service! I've bought three vehicles from Mel and he goes above and beyond to make sure I'm happy with my purchase! You're the best!

Michael Powlesland

Nigel Thomas is doing a great job, always ready to assist his customers with a positive attitude and answers you need.

Jason Brown

Bought my first vehicle from Northstar Ford and it was a great experience. 24 hours from the time i stopped in until i walked away with a new truck. Customer service was awsome, i highly recommend going here. My sales guy Fred and finance guy Bryan were on the ball. If your considering buying a vehicle go and see them you wont be disappointed.

Chad Taylor

Excellent service and always welcoming. Made purchasing my first vehicle a stress free experience. Would recommend to anyone!

Cathy Niehaus

We bought a truck from Northstar Ford and dealt with Danny O'Brien and were extremely satisfied with his service! He made everything so fast and easy! We would recommend Danny to everyone!

Brady M Archibald

Everyone at this dealership are all rude. don't ever go here to buy a ford, they are all useless

lukas sonntag

Nigels the freaking man really helped me and my family out

Chris Samms

Love the service and staff down at NorthStar Ford. Danny O’Brien has made each of my 4 car purchases an absolute pleasure. Can’t wait for the next experience.

Tracy Jones

I just want to say how thankful we are with the customer service we have received over the years from Melvin Bessel at North Star Ford. We have now bought 4 vehicles from him and couldn't have asked for better service . We just bought a 2017 Ford F-350 and we absolutely love it . He really goes above and beyond to help you . He makes the experience of buying a new vehicle very easy and makes sure you get everything you want . Thank you for everything

chris thompson

Easiest time i ever had buying a car, I met Austin Giles who is very friendly, went for a test drive with 2 vehicles and narrowed it down to my Ford Fusion 2013, not even 24 hours later he had sent me all the info I requested which was different rates of payment, the following day I met Sam in finance who got the approval papers from the bank, i then was shown all the features of the car inside and out from the nice lady and I was on the road, everyone was super friendly and I will be dealing with Ford forever...

Travis Walters

Had a great experience buying our new truck from Danny O’Brien. He was always available to answer questions and helped us every step of the way. Thanks again!

Tyler Roberts

Grreeeeeasy! #1 in low-ball trade offers, #1 in hiding costs and the "flagship service shop" at the bottom of Confed is good for nothing other than oil changes and tire rotations. Educate yourself before you visit. This place is built to prey on a customers blissful ignorance. Don't let them blind you with shiny objects. When it comes down to brass tax, their math is different than what they teach in school.

Travis Mcgregor

Such great service from here. Ainsworth was our salesman, top notch!! Would highly recommend him if you'd like a relaxing non pushed or rushed experience.

Jeremy Irla

Nigel was awesome. Super knowledgeable, very helpful with any and all questions I had and always available to answer questions when they arose. Highly recommend him if you’re looking for a new ride!

Chais Iwaasa

Just had to return a belt that wasn't the correct size. The lady at the desk (I believe her name was Shantez) verified that the belt should have fit the make and model of the truck in question. None the less she provided a refund. When asked if she could help find the correct belt (had the old belt with me), as this was off of a critical piece of snow removal equipment, the response was "Do you know how long that would take if I went digging through all our belts?!" Great customer service. Just another reason not to go to the stealership; off to Napa we go....

Jason LeGresley

My wife and I are on our third new ford purchased from Ainsworth Wisdom at Northstar Ford Fort McMurray and as long as he is employed there we are sure there will be many more!!!

Steve McCaig

Jenny Eastwood. From start to finish, she is there with a bubbly, colorfull attitude to make your buying experience top shelf. I say this, 1-2020 F450, 1-2020 Ranger, and my favorite, 2020 GT 500. The latter will bring a lot of smiles per gallon. Not only is Jenny first rate, everyone at Northstar is. My # 1 Ford Fort McMurray.

Nicole Marryatt

I will never ever deal with this place again what a joke..... we bought a new truck 2 weeks ago first off we wanted some extras added to the truck and they didn't have the one we wanted there , which was fine our truck had to come from Calgary that was on a Saturday they told us our truck would be ready on Thursday , Friday at the latest .. so we had to take the insurance and stuff off our truck and put it on the new one no one called or nothing going to let us know what was going on if our truck west there or not ex.. so we went in on Friday afternoon no one knows anything .. they don't k own where our truck is if anything that's surposed to be done to it is or not , nothing .. so they spend an hour looking for it ...then they find it nothing is done tho so we can't take it we tell them well we need something to drive as we have no insurance on our truck . They give us another truck to drive till ours is done ..again they told us it would be done Saturday .. again no one calls nothing we go in again and again it's not done. also in all of this so far not one person has said sorry or nothing . Then they tell us it will be done on Sunday ... ok it is now Sunday we don't here anything till about 1 they call and say we need you to bring back the truck we let u drive while yours is getting done because we have a person here that wants to buy it WHAT we are out with our family have to drop everything to bring back this truck and ours is still not done . We go in I ask for management he comes over I tell him all of this and he's just says ya that's the way it goes again no sorry or nothing then the first person we were dealing with comes and says ok your truck is done so we are like yes this nightmare is over ..2 hours later again that we were there they take us to out truck and then tell us u can take it but this and this and this is not done yet so u will have to bring it in later in the week to get these things ..fine can we go we go to take the truck and the engine light is on a do they can't get it off also the remote start won't work ARE YOU KIDDING this is a brand new truck .then tell us we have to put it in the shop to see what's going on ( was was this not looked at before ) we have our 2 year old with us and we have already been there 2 hours I said no we can't so they ask if my husband can come back down yup sure so he brings us home and goes back down .. again he's down there 2 hours and still not done this is a Sunday that we usually spend with family have haven't been able to . This is so disappointing and sad really that no one down there knows how to do their job. Will never go back as long as I live. O and we are still not done as we only have one key and no manual , and no navigation card ...so still have to go back :(

NW Reviewer

UPDATE Nov 28, 2019: - I was asked to send an email in North Star Ford's response to this review. I sent an email Nov 5, 2019 and, alas, over 3 weeks later still no response. This blatant ignoring of customer complains and a facade of them remotely caring about these reviews is why I'll never recommend North Star to anyone. In fact, I'll go out of my way to tell people to avoid this place. It's pretty sad how bad their Google reviews are considering it looks like they rely on fake and employee reviews. I was so unhappy when I dealt with North Star Ford some time ago. I purchased my vehicle trusting the salesperson and manager that there would was nothing wrong with it. I paid 1,000 of my own money for freight to have it delivered out-of-province. My bill of sale specifically says "We will honour any cost the customer may incur during time of out-of-province inspection in order to get vehicle to code". When it was finally inspected, the tires didn't pass inspection as they were cracking, there was no tirejack kit (should come with every vehicle!), and the driver's side mirror defrost was broken. When I mentioned to the salesperson that the tires failed she had the audacity to tell me that they would have to make me send the vehicle back on my time because they would rather cancel the sale than honour their contract. I figured at that cost, I'd rather just buy the tires myself then lose that money sending it back. When I mentioned the missing tirejack kit, I was told by the sales manager to buy one in my own city and they would reimburse the cost. However, he quickly ghosted me after I purchased the kit. Never emailed me back, never answered my 10+ calls (his receptionist was screening his calls and say he was in meetings every time). The side mirror defrost was apparently something they didn't believe they should cover either. All in all, if you'd like to feel like they really care about you during the sale, but treat you like utter garbage for the after-sale this is probably the place for you. They've clearly mastered the trade of ignoring customers and I would not recommend anybody deal with these guys ever because they lost my trust the moment they received my money.

Chris Hines

Best place to go car shopping in the mac, and when you go ask for nigel, super nice gentleman and does whatever he can to give the best deal possible

Kathleen furlong

It is always a pleasure to buy a vehicle with Danny O’Brien! He is very knowledgeable having so much experience and you will always have a great laugh????

melchisedek Israel

OMG WOW, they had me walking out of there speechless and wanting more! She brought in her manager, and this man has closed a deal or 10000 in his career… That’s what everyone should aspire to say when purchasing a vehicule. Folks, the experience they provided us is what costumer service should feel like! In the last couple years, my family and I have walked in or called car dealers well over 20 times, each time seeking either used or new. Needless to say that more times than not the experience wasn’t all that too pleasant. Matter a fact, in April we bought a brand new Toyota Corolla of the year and I we can 110% say that the agent we dealt with was actually the worst to make the cut. It was a rushed decision in an emergency situation, and he took advantage. Kristan and Danny not only took the time to first hear our real reasons as to why buy a truck, but proceeded to keep finding better deals being the resourceful woman she is. So far due to the current state of our finances and the economy as a whole we felt like now isn’t the best time to proceed with such a commitment. Kristan has vowed to keep me posted if she comes across anything we may be interested, which we are as we feel like she may sell us our next truck. A Raptor, potentially????????? We might keep you posted…

Jerry Snow

Very friendly staff

Nick Nuttall

My wife and I bought our last car from Mel and had a wonderful experience. He was able to get us into exactly what we wanted. I would recommend to all my family and friends!

Donovan Biggin

Before 2016 great service a little Pricey but good service since then terrible customer service very expensive and do not trust them regarding the service package that they sell you when you buy a new vehicle they say they change certain oils like the transmission oil or differential oil but trust me very seldom they do I’ve busted them twice now with my friend vehicles Ford supposed to change certain oils and I’d check it for them and guess what nope still original oil so don’t waste your money on the service package they try and sell you

P Sinclair

Inept to say the least. 5 years of bad service but the only game in town for warranty service.

Dean Wilcox

I purchased two vehicles from North Star last year. The service and professionalism from Danny was outstanding.

Andrew Spurrell

I recently bought a new 2021 F-150 a few weeks ago from the great guys and gals at North Star Ford in Fort McMurray, and it was a great experience all around! Upon the arrival of my new vehicle, they worked diligently around my work schedule to help me get into my new ride! I have been dealing with this team ever since I bought my first F-150 from them in 2012, and since day one they have treated me well and I have had zero complaints. Dealing with Danny O'Brien in sales, and Paula MacLean in finance is always a friendly experience, as it was again during my latest purchase! They always seem willing to go the extra mile and never disappoint. Thanks again guys!

Aj Kelloway

Ainsworth Wisdome made the purchase portion super easy and got us exactly what we needed between the F-150 and the Explorer we couldn't be happier. Very professional and great to deal with!

Shawn MacNeil

My wife and I have currently purchased our 3rd vehicle from Northstar and every time we've had Nicole as our sales person, what an amazing experience every time. She listens to for every detail we're looking for in a vehicle. I highly suggest Northstar for your next vehicle purchase and find Nicole for your sales person. You will not be disappointed.

Pierre Leblond

Very good

Anthony B

At North Star Ford, we had a great experience. they are so friendly and professional. special thanks to Nigel who is very nice, patient and incredibly helpful by providing us many useful information and advice which we needed to make our decision.

Matthew Lundrigan

Great customer service. Thanks Nigel ! You’re the man.

David Hare

Never usually leave reviews but I know I had to share my experience here. Huge shout out to Ford here and Tyson. I was in and out in 30 min with a new Bronco for my fiance! Never had better service in my life and will definitely be looking again in the new year for a bronco for myself! Worth the drive from Calgary.

Bee Em

These guys have their heads so far into the clouds its remarkable. Avoid the Flex Plan as that's where they'll rip you most. I gave them a few grand and they didn't even put it all where it was supposed to go, which was confirmed by Ford Credit. Thanks for the awkward conversation guys. I also heard there's a fund going around town to get that clown haired owner guy off the radio too! Hopefully they raise enough money to shut him off for good!

Kevin Unger

I recently purchased a 2017 F150 Limited and right from the beginning, Nicole Robinson was absolutely fantastic. Factory ordered what I wanted, checked in with me until it arrived, and made the entire experience a pleasurable one. A big Thank you to Nicole and her team from a very happy customer.

Mackenzie McCaw

Thank you so much for the most outstanding customer service & for going above and beyond to make everything right when the Calgary location couldn't get a single thing right. Yemane & Austin, THANK YOU! For caring, for going so far above and beyond & for just being two of the best human being's I've ever had the pleasure of dealing with. I can't say enough good about the two of you.

Holly Thomson

I searched all over Alberta for a truck that met my specifications. I live in Edmonton so I had visited several dealerships here with disappointing results. It seemed as though I was going to have to raise my budget thousands of dollars or settle for something really awful. I was starting to lose faith that I would ever find a truck I liked. When I found a perfect truck for myself within my budget it seemed a little too good to be true. I went through everything with a fine toothed comb and asked a lot of questions to try to figure out what the catch was. I was told about the only issue with the truck up front. They were prompt in their communication and there was no pressure at all other than being told somebody else was interested. I was definitely not surprised that someone else was interested because it was a really good truck and the ad had many views on Kijiji. I was bracing for something to go wrong because there has always been a catch with other dealerships I've dealt with. So far I haven't had any surprises. I am suspicious of all car dealerships but they did not let me down. Even after the purchase was made they were prompt in communication since I had to write about a couple of things. I hope everybody they sell to can have a similar experience and will be happy with their purchase because it sure does feel nice. I dealt with Wassim in sales and Bryan in finance. The delivery people were really nice too and the price is pretty reasonable to ship to Edmonton considering I saved money by buying it in Fort McMurray.

Coady MacQuarrie

I’ve purchased two vehicles from NorthStar Ford and had a phenomenal experience both times during the purchasing process. The sales team was efficient, to the point and extremely helpful with answering any questions I had. Highly recommend NorthStar Ford!

Ella Selene

Did not call me to pick up my car (as they said they would) and then closed and now I don't know when I will get my car back and I need it for the following day. Very poor communication and very dissapointed

Jonathan Kwon

Northstar ford is easily the best place in town for a new or used vehicle. I think the most genuine compliment is proven by being a repeat customer and I have purchased 5 vehicles for my small business with them and referred dozens of friends. From dealing with all the details of a factory order all the way down to just helping out with getting my vehicle serviced Destiny has been awesome. The whole team is great as well. Sam,Tilly, and Ainsworth are all awesome to work with.

Ikeila Wright

I was very impressed by the attentiveness professionalism of the staff at NorthStar Ford. I was assisted by Ainworth Wisdom and he left no question about the Ford vehicle I wanted unanswered. I feel confident in my purchase. With confidence I would absolutely recommend NorthStar Ford to my friends

Dean Thurston

We were very happy with Northstar Lincoln, particularly our awesome salesperson Austin Giles. He definitely went above and beyond to make sure we had a good experience. He was great to deal with and was quick to take care of any concerns, and always smiling! I'm not easy to please but I highly recommend him, he's a solid guy. Additionally, the showroom is terrific, service is very friendly and the coffee is pretty good too! Very happy with Northstar.

Jose Jimenez

Good service!

Rudy Andrews

My 2013 Ford Edge , power steering hose broken 3 times with only 16,771, North Star Ford doing every thing in their power to fix Ford Canada's steering issues with power steering hose.. They also rented a car for me .. While mine was down. highly recommended

Cindy Furey

Northstar Ford has been amazing with the latest purchase of my new vehicle in April!! And the one before that when I totalled my Truck and they had me in a new vehicle right away!! It’s always been a hassle free experience with them! I’ll always own a Ford vehicle just because they have always treated me with respect, and their customer service and sales team are always friendly. They made me feel like part of their family!!!

Richard Brown

I'm usually quick to call out poor service when I receive it but this time I have to commend NorthStar Ford on their AWESOME customer service and staff! I had a great experience there and the staff was so knowledgeable, friendly, and down to earth. A young man named Ainsworth Wisdom was excellent and his service was definitely something to write about and to be commended! He answered every question me and my wife had really did not try to give us a "sales pitch", but gave us options and helped guide us to the best choice for our family. Great service again and to the entire NorthStar Ford team, keep up the excellent work!

Marie Marten

Just want to send a big thank you to Nigel, Paula and there is another lady but I can’t remember her name( short hair grey with glasses). They have been so so good to my mom when she did her trade in on her old truck. When we drove off the lot and I seen that sigh of relief on my moms face it was the best. She is so impress with the services and how they helped her out. It’s an early birthday present for herself she said Very very happy!! Thank you

David Rowbottom

Great service. Awesome communication from the service department

Shawn Rommelaere

Buy local to get the best service haha... Northstar has had the worst service for as long as I've known bought two trucks from them thinking you'd get better service and it's just a run around. Mechanics have no idea the device writers are clueless. It's unorganized and poorly managed across every level. Going south to get my maintenance plan not giving them another dollar

Vonette Martin-Mascoe

My spouse and I have been loyal Ford customers for the past 6 years and with our most recent purchase of a 2018 Ford F150 , I must say we were not disappointed. Ainsworth Wisdom helped us every step of the way: from deciding the features of the vehicle to delivering the vehicle. Thank you Ainsworth for an awesome experience. I would recommend anyone to come see you at the bottom of confed :)

carl english

Amazing to deal with, Danny went over and beyond to help out

Milan M

I just wanted to say that I had a great experience purchasing a “new to me vehicle” from this dealership. The salesman, Uman Akhtar was very courteous and professional. He answered my calls/text promptly and made me feel appreciated. He stood out from the other salesmen selling the same vehicle in other dealerships. I suggest you seek him out on your next purchase. I also want to thank Bryan Sim for making this deal happen; the pricing was fair and competitive and I couldn’t be happier. On the financing side, dealing with Yemane Muzey was a pleasure. He is very courteous and laid back. Provided me plenty of options and was able to secure a fair financing rate. If you’re contemplating a vehicle purchase, I strongly recommend that you pay them a visit. Easy, transparent and hassle free experience.

Luke WILSON

Best place to grab a new Ford.! Huge shout out to Nigel he will help you out .

josh iannetti

Austin Giles at Northstar Ford Fort Mac is an absolute beauty. Helped me out big time to get the value I wanted for my truck. Not only did he go above and beyond to beat his competitors, it genuinely felt like he wanted me to get the most money for my vehicle. Thank you very much. ASK FOR AUSTIN GILES !!!!

Umar Akhtar

Very relaxed and comfortable to not only explore but also to purchase.

Janey Scott

Mr. Ainsworth Wisdom had the best service and the most helpful person I ever met! We bought 2 vehicles from him within 3 months. He was not just helped us to try different vehicles, but also took good care of our vehicles after serviced. When my vehicle had a nail on it and the tire pressure dropped quickly, he came to help me right away and took my vehicle to fix it, while I was panic and in a rush to go to work. This was not his job but he helped me right away. His service has been the NO.1 and the most wonderful thing in my life because I know I can trust him totally. I started to tell all my friends to go to Ford and go to him, his professional experience is the top line and can definitely make you satisfied! Thank you very much, Mr. Wisdom. I give you 10 stars!

Mike

Terrible service and communication!!! I've had trouble with my brand new vehicle since I've bought it to the point I feel it's no longer safe to drive and want to return it, management can't even return a phone call and lie about reporting issues to Lincoln, I had to start a claim myself!!! Wish we had some competition in town to put these guys under pressure to preform!

paul a perejma

Honestly, the service from this dealership is so refreshing considering how poor the service is throughout Fort McMurray. Would recommend anytime

Robin Butt

Been dealing with Danny O'Brien and other Northstar Ford Staff for the past 14 years.....excellent service every time!!

Tim Caldwell

Tried to rip me off again..didn't work 4 them

LP McKay

I have been buying fords from Northstar Ford in Fort McMurray for over 20 years, and the customer service has always been outstanding. I want to give a special thanks to Stacey James VP of Operations, and Mike, Manager of the service department at Quicklane, Stacey went way above and beyond in providing warranty snow tire replacements for my truck, it is very obvious that her customers always come first, and from my view point does not go un-noticed. Thank You Mike for your patience and integrity, again very much appreciated. A quick hello to Heidi and Candice for always being friendly and accommodating. If you looking for a new or used vehicle and expect great customer service, look no further, NSF is the place.

Dean B

I had the same experience as one of the customers who left a review here couple weeks ago. Went to service desk and the lady told me to pull in the bay as someone is available to look at the brakes. Pulled in and the guy (who looked like he does not want to be there) told me to come back another time or go to Greogoire. I drove off. About 10 minutes after, I called the service desk to express my frustration and they asked me to come back. Pathetic service; typical mediocre service that you would expect in Fort McMurray. Businesses survive here mainly due to a lack of competition. Plus, Ford won't even provide me with a loaner when my vehicle is in service. Bought the truck brand new and it's already having issues.

Steve Snider

Some times they are great I think the owner has high standards. He was appalled when he seen me holding my dirty plate waiting for my new truck to be brought around. I appreciated that. Upper management felt that when a customer buys a $90,000 truck. That the customer shouldn’t have to put the plate on himself. Unfortunately there sometimes is a erosion of customer service. And I’m getting it more and more. These mud flaps that came on my new truck some of the screws have corroded, possibly from a different alloy of stainless used. They have told me this is normal to have most but not all the screws to instantly corrode and that it washes off. I personally don’t think this is great customer service. But I have asked numerous times for the paperwork on the mud flaps that they installed so I can further investigate the issue with the manufacturer and order replacement screws myself. But I’m getting nowhere. And that’s where I think I’m getting terrible customer service it’s one thing to give me a line of BS and not help me but a completely other to just leave me hanging and not even help me help myself

Harry Bryenton

I made an appointment on Nov.6th for Nov.10th to have the door handle on a 2011 Ford Fusion replaced. When I went to drop the vehicle off on the night of the 8th. They told me it would be $220 to diagnose the problem? The problem was a broken door latch. Which both parties were aware of on the 6th. They then said they didn't have the part and due to the holiday were unsure when it would arrive. Is this the type of service that costs $220 hr ?

Barry Candline

I have purchased 2 vehicles from Northstar and Danny spends extra time to ensure you understand all of your options. I will continue to recommend Northstar and Danny to all my friends who are in the market for a new vehicle.

Danuta Blizniuk

(Translated) Very nice (Original) Bardzo ładne

Tammy McGlennon

Always a pleasure to deal with them

Brandon Hebert

A great dealership to deal with, ask for Nigel and you wont be disappointed AMAZING!

John Breadmore

Great experience and knowledgeable staff

Danny Raike

I just pulled into northstar fords parking lot circled around once and this lady came up to us and asked if we needed any help, i told her we were just looking at the ford edge,from there on the rest is history. Her personality was first to none,very very kind and very professional in doing her job. We did buy the ford edge from her and highly reccomend her to anyone thats planning to buy anew vehicle. Its been a year now and we still drop by to see her once in awhile, you are amazing Robin Lind keep up the good work. I

Nakia Stewart

I enjoyed my first experience with northstar ford so much that I went back twice to purchase vehicles on separate occasions. Ainsworth Wisdom helped me through the process and made it so clear and understanding, I loved the fact that he as Well as the rest of the NorthStar ford team is knowledgeable, helpful and every professional. I recommend you guys every chance I get, good job.

Marc Greenwood

My mom bought a Ford Escape from here. Only thing she wanted out of the deal was winter tires at cost. They agreed. Now the deal is done and she goes to order tires and come to find out it’s not at the store cost but the sales departments cost which is less than 10 percent discount maybe. Still the most expensive quote in town. Just be honest dealer everything comes out in the end. You have now lost 3 people that will go but somewhere else now

Christopher Harris

Great experience, Friendly atmosphere, Great service and great deals.

Brandon Geerts

I have purchased from many dealerships and usually the service ends once you sign on the dotted line. Buying this vehicle over the phone was unnerving but once it arrived, any and all of my concerns were addressed and no fight was needed. Salesperson Ashley, Sales Manager Austin and Finance guy Yemane were all very easy to work with and took care of all my concerns. Much appreciated!

Justin Macdonald

I just recently purchased a vehicule from Northstar Ford at the bottom of confed and had nothing but a great experience! Destiny Wills went above and beyond to make sure I was well looked after and got the best deal on the market !She was very friendly and helped me get into my new truck stress free!!So if your looking to buy a new vehicule and have a great experience go down to northstar and talk to Destiny its the spot to be with their great customer service and service department! You know Sam in finance will always make those numbers work for you !

Thomasina Thomas

Last week my parter, newborn baby and I went to North Star ford at the bottom of confed to look at purchasing a new explorer. We were there for 3 hours, seen two vehicles. Test drove one. In that amount of time the sales lady left us about 5 times, we didn’t get any numbers for the vehicle we were interested in. We went looking for her three times and she was in the back office talking to other workers. Not once did she tell us where or what she was leaving the office for. Our new born started to get fussy and we had to leave without any knowledge. I’m sure there are other great sales persons but this experience really made us feel unwanted, we really wanted to buy local but after this terrible experience we will most likely go out of town.

Stephanie Jenniex

This is our fourth purchase from Northstar Ford and we cannot say enough good things about the service. We always purchase the maintenance package and the service is the best. We have never gotten good service like this elsewhere. Nicole Robinson was our sales consultant and she was amazing. She listened to what we wanted, helped us look at various models and compare prices. She was very patient and helped us find the perfect vehicle for our family.

Alysia Leblanc

Nigel Thomas with Northstar Ford here in fort McMurray is a breeze to work with! He is very knowledgeable and patient! Would absolutely recommend going to see him again in the future!

Kayla Skiffington

I use to think that this was the best dealership! Everyone was easy to deal with and always eager to provide the best service. Fast forward to whenever the new “management” has taken over and clearly it’s all gone down hill from there. My boyfriend recently took our truck in for an oil change and decided to check out the new trucks while he was there. While hesitant because we only had a year left to pay and we own ours, they offered him a deal we just couldn’t refuse! Lower biweekly payments, a brand new truck and a large sum of money. He came home that day and we just said well if it gets approved cool if not, whatever we almost own our truck anyway. Someone calls us back a couple hours later and says looks good will call you back Monday! Monday comes and they call and say yeah we’re good to go. He goes down and the deal has “changed” the payments are a little higher but the term changed from 5 years to 4 years! All well and good, half way through signing the papers he hears the word LEASE. At no point in this exchange had he ever said I’m looking to “lease” a vehicle! Furthermore we would NEVER lease a vehicle especially so close to owning our current truck.. he comes home furious and they call us back to offer a measly $500 to the cash we were offered! This whole time we think we’re about to buy a new truck we’ve got our old truck ready to go and to make the best of it we WAITED until they said yes it’s approved to tell our kids about the new truck... So now everyone’s disappointed and frustrated and all they have to offer is reasons why we should lease a new truck because if something happens to ours it’s no longer under warranty and we will have to pay out of pocket. Apparently EVERYONE is leasing vehicles today Sorry bud, not us. We may be young but we are far from stupid.

Adrian Hall

Buying a vehicle can be difficult and nerve wrecking. However, Ainsworth Wisdom made this process as seemless and comfortable as possible. Thanks man you rock!

Steve Yetman

Wanted to send out a big thank you to NorthStar Ford (Fort McMurray) employee Danny O’Brien who always goes above and beyond to help his customers. Very knowledgeable of his products. Would recommend dealing with Danny O’Brien at NorthStar (Fort McMurray).

Cait E

I had such an amazing experience I would give them more stars if I could. Robin was my sales person and she went out of her way on multiple occasions to accommodate us and get us just what we wanted. We were not disappointed in the slightest and will recommend Northstar and Robin to anyone I can. Thanks Northstar and Robin! You made a someone painful and scary situation easy peasy! I appreciate it ????

Paidamoyo Bere

I have had a terrible experience with this dealership. Before I bought the vehicle you were sooo very persistent but now I am being ignored my multiple members of your team. All I need is a resolution to a problem that only exists because you LIED to me about the vehicle. I am not asking for favours, I'm asking you to honour what you repeatedly told me just to get a sale. So no, I do not recommend this place. Terrible customer service. How can they improve? By answering my email and messages, firstly. Then stop lying to people about the condition of the used vehicles you sell.

Katie Ivany

Awesome customer service! We bought a F150, Danny and Ruslan were very helpful. Hands down best dealership around. We love the Fords!

Kenny Banyay

Had a quick and easy time when getting my truck, the lady Destiny really helped out in getting me a right price I needed, really knows what she's doing! 10/10

Suzette Townsend

If there were a ten star rating that's what I'd give. The North Star Ford team goes the extra mile for their customers. Special mention must be made of Ainsworth Wisdom who displays the highest level of professionalism and customer service that I have ever experienced. The experience was beyond compare and I commend and thank them for taking care of me.

Jill Williams

Had an awesome experience purchasing our new Lincoln MKZ through Nicole, Ainsworth and Hussam. Couldn't have asked for a better team to get us going in our new ride! Even after delivery they have all been super prompt with any questions we've had. Love Northstar Ford!!

Haley Moore

I have always heard positive reviews about North Star Ford from my family members but have never been there myself until this past weekend. As soon as my uncle, my boyfriend, and I walked through the door there was somebody there to greet us right away and to talk to us about what we were looking for. Danny talked to us for hours about the ford fusion (which we purchased) and answered all the questions we had. We had a great experience and great customer service. I would recommend this dealership to anybody! If I decide to get another vehicle it will definitely be purchased here!

Allison Foxwell

I love this dealership! Every experience has been the perfect mix of professionalism and fun.

Ashley Hearn

Danny O’Brian has been my go to for vehicles for the last 10 years. The one on one attention and time he spent with me to help with each purchase has been the main reason we keep coming back. I get the best service on my vehicles and never leave the showroom or service bay without being completely satisfied.

curtis roberts

got my new 2017 f350 platinum at north star ford couldn't be happier my salesman Melvin bessey took care of me like he's been doing for the last 10 plus years got me a great deal like always thanks melivn hope your still there when im ready for another new truck in a few years

dominic dreier

Only a handful of people in my life for the last 4 years truly know how hard its been for me. But today its all over, no more missing meals to afford a vehicle i dont wanna be in. No more not being able to go out and celebrate life cause i cant afford to hang out with my friends and do fun things. I owe everything to Nigel thomas for the opportunity he has given me. After 5 minutes of talking to him i let out the biggest sigh of relief, he was able to get my out of the 1030 monthly payments in a truck i did not want to drive or be in. I put my trust in him and he did not let me down, he went 15 levels above what i asked for and gave me the most perfect vehicle i could ever imagine. Fully loaded, dirt cheap payments and happiness. I absolutely recommend him to all my family and friends, he will get you into not what you want but something so much more than that. Nigel stayed with me the whole time and kept me informed of everything going on to make sure i got the best deal i could! Thank you so much nigel thomas!

Corey Taylor

Negative experience! Was recently looking for a new vehicle to purchase, also would have expected outstanding customer service considering COVID; however when I met with the online sales manager, he provided me 3 different prices for the same vehicle, used high pressure sales tactics to make me jump at the offer, and refused to answer a few short questions over the phone. For an experience purchase, and COVID likely taking toll on employees paycheques, I was shocked by how terrible the customer service was. I was approached as if I were buying a $5 t-shirt, not a $23,000 vehicle.

Sherry Macdougall

Just came out of there, looked around at every model on the floor, nobody acknowledged me, guess they dont need commission this time of year?

Carolyn Donovan

Great people to deal with.

Gladys Gutu

I have been their customer for a while, each time l've visited the quick lane, service has been exceptionally good and above board.

Stephanie Hollett

Dont waste your time. Great service when your buying a vehicle, after that not so much. Had a weird noise coming from my truck so I made an appointment to get it looked at and get an oil change at the same time. I dropped my truck off in the morning, at a specific time and they kept it the whole day. Apparently an oil change and replacing a bracket requires a full day I guess. Brought it in again to get a recall dealt with, again made an appointment and was told it should be done by 1230, my fiance showed up at 130 and the truck wasnt even in the garage. Now my heater stopped working, its -40 outside and apparently I cant get it fixed for another 10 days. So I have no vehicle now, thanks for the effort ford !

Ali Russell

Destiny is the bomb. Com ????

Channing Nepoose

Idiots trying call n put on hold. I wanted to buy locally, but first impressions.

Scott & Kelsey

3rd purchase from Northstar- nothing but issues.Won't be making that mistake again.

Cammie H

This is now my only stop for my cars....... Thanks Ainsworth for raising the customer service bar

regnier6577

This was my third vehicle through North Star and Nigel made the experience smooth and pain free. Had my vehicle ready for delivery within a couple days. I’d recommend him to anyone interested in buying a vehicle from Ford.

Charlie Khoury

Danny Obrian found the boss the car of her dreams…

Andy Frankel

Love this dealership! They make you feel at home!

Kim Greenwood

Got my vehicle detailed. Had to bring it back to get redone but they made sure it was done properly and it was perfect the second time.

jason clement

Bought my F350 Lariat from Destiny Wills the experience was amazing! Got got a great trade in value for my Denali, was able to lower my payment with extra cash in my pocket! Destiny made it an enjoyable experience will be back for my next vehicle purchase 100%

Alice Stewart

Danny is so amazing to deal with! Always available if you have any issues and always so friendly and welcoming.

Brady Wood

Purchased my brand new truck from Northstar. I wanted to get mud flaps installed. I ordered them, and when they came in I was told after a day of having the vehicle it would need brackets. I told them to order them in and install it. Then they call the next day and say the mud flaps that parts ordered don't fit. It's a 2017 Ford F-150. How do you not have the parts or skills to know how to install mud flaps. They told me they could get the right mud flaps in 2-3 days... My vehicle sat with them for 3 days for mud flaps and eventually I told them to stop all service and would get it done elsewhere. Luckily I heard 2 other people in line asking for mud flaps and I was able to educate them to get it done elsewhere.

Jason Lynch

This place is a joke. My vehicle has had an electrical problem for months now and it keeps dieing but all they do is hook a computer up to it, call it done and call me that night saying its good to be picked up without actually fixing anything. Its left me standed on the side of the road so much and so often that i do what i can to not drive it anymore. Guess warranty means "dont touch a thing". Its pathetic.

Chris O'keefe

I’ve recently purchased a 2017 Fusion Sport . I’m extremely happy with it . I would like to thank the friendly staff for the quick service I received . I would also like to thank Destiny . For all the help she provided .

Jason Maygard

Worst service ever!!! I tried to make appointments for oil changes and tire rotations as I live outside Fort McMurray and they tell me that they don't do scheduled appointments and to come at 7 in the morning so it would be quicker. I show up at 7 in the morning and suddenly all they do is scheduled appointments. WOW!!! Very poor professional skills and customer satisfaction. If you can't provide the service properly, get the hell outta here. Pay 70 thousand dollars for something you'll never truly get. Worst customer service i've ever seen and I will just pay for my own oil changes a service I paid for through Ford and I can't even get the service. Absolutely disgusted with Northstar Ford.

Aaron

Great dealership always great service!! Thanks Danny for making the new truck purchase easy and professional!!!

Stephanie Noonan

Great Customer Service! I had questions and they had all of the answers for me. I'd like to thank everyone for being so accommodating!

Jason Marley

Super friendly and professional service

Tim Kottmeier

Terrific service & staff!

Andy Francis

I can honestly say without a doubt the service I have received is above and beyond any service i have ever received from any dealership to date. Absolutely unparalleled, could not ask for any better than what robin has done for me.

Ben Devellano

Bought a sick truck here it was hella easy

Eva Fedunyk

Nigel was fantastic! My whole experience with him was exceptional. Friendly, professional, helpful. I'm extremely happy that he suggested the vehicle he did because I've never been happier. I love my expedition! I highly recommend you see him for whatever it you need whether it be new, used, Ford, Lincoln, small or big , whatever, he's your guy!

Henry Nouta

After going to all the dealerships in town i settled on a F350 platinum. Destiny Wills was the best sales specialist i have ever dealt with, she made the buying experience enjoyable with no pressure. She kept me updated as this was a factory order and went out of her way to help me and answer all my questions.

Jayne Aspden

Kept our deposit after deciding the truck we wanted wouldn't meet our needs at the moment

James Selby

Always a great experience with these guys.