Reviews of Noral Toyota (Car Concessionaire)

longboardguy

Noral Toyota is a great place to do business with. 2 years ago I bought a used Tundra from them and it was a pleasant purchase. I recently had trouble with the truck do to another shop in Edmonton and the team at Noral took it in no big deal and fixed a tricky electrical issue for me causing all kinds of problems. I was very happy. Thanks Chantel for booking it in quickly and thanks Richard for the excellent advising and follow ups. It ended up costing a lot less then expected and it was a quick turn around. Thank you to the technicians also. Was very happy great quality work! I would easily return for service or to buy a new vehicle.

Kyle Green

Good salesman, not much inventory. Maintenance and service costs are hundreds more than other areas of Alberta. I actually do my service in Edmonton just to get a free price

Zah Gaming

Best Toyota dealership in Alberta! bought my first car from there and have nothing but good things to say.

hadji andan

Went there to have my truck's oil changed and tire rotation. Richard was friendly and accommodating. I highly recommend Noral.

Chronicles of Damian

Always great service at Noral Toyota

Nahla Najmeddine

Friendly and professional service

Jignesh Patel

2017: Have taken both my Toyotas there 3 times in 3 years. Each time I get my car back, there is an issue. This stealer ship does not own up to their mistakes. It is cheaper and better to drive to Toyota Edmonton than do business with these guys. Stay away.

Peeter Valing

I am a happily retired Hotelier and being in Hotel Management since 1973.Well since 2012 I have been a regular customer at the Noral Toyota with our RAV4 2011. Each and every time I received a TOP NOTCH Customer service from each and every Service Department staff member. Service Department Manager Fahd called me back each and every time to inform me about items to replaced and about the regular maintenance requests etc..Just an amazing industry professional he really is in every possible aspects. And of course his entire Service Department Team is following the leaders footsteps with a amazing results etc...It has been for us A Home Away Home and I do mean it a Big Times...Customer services provided to us above and beyond the call....Dear Fahd and your dedicated and really a loyal Team, let me wish you the best of everything for many , many fruitful years to come!!!!! Cordially Peeter Valing,

Miles Davis

I've been in Fort Mac almost 10 years and wanted to buy local. They couldn't come close to the same price as Edmonton. When I went back to Noral with my new truck to buy parts and ask for help with a few things the service ladies were rude, the parts lady knows nothing about vehicles, mods or anything about a Tundra. The sales people sit behind their desks and know very little about the products they sell other than what is written on the vehicle description in the book. Well worth the trip to go south. Mayfield Toyota was more than willing to help with everything.

Kristie Kelly

Had the absolute worst experience at Noral Toyota. The staff were extremely rude to me and acted very unprofessional because I purchased my vehicle in Edmonton. And despite having the top vehicle service agreement, the manager "decided" that they were not going to service my vehicle in Fort McMurray. Do NOT recommend. I would go all over Alberta before ever giving them my business. I will advise all my friends/family of the same.

Bradley Starchief

Entire staff was polite and courteous and the shuttle driver was quick and on time????

Khaled Me

Good service

Maria Christina Castillejos

Went there to buy 2nd hand car, they gave me a junk set of keys with visible duct tapes. When I asked for a newer one, even if not new but presentable, the GM went ballistic. Telling us that we shouldn’t buy 2nd hand but a brand new car instead. In the first place why would you sell a junk stuff? The set of keys wasn’t even presentable. I paid for detailed cleaning then you end up just vacuuming my car. Still have mud marks inside and tons of fur in the carpets. They even gave me air tax which is only given for a brand new cars. The GM is Mr. Keith Simpson, arrogant and very unprofessional and unfriendly to customers. Sales agent was nice but lack of knowledge on what she is selling.

Lloyd Goethals

Fast efficient service

Nic G

Absolute best service in Town !! Great staff.

Athir Mehmood (ATI)

Poor customer service.

Craig Craig

I was not impressed at all. Salesman wouldn't leave me alone. Managers calling and emailing. 15 calls from 15 different people in 24 hours felt like way to much. Scale it back a little folks.

Michael Adelure

Pretty cool guys to talk with, great customer service, way to go!

Brandon Hewko

I honestly love everyone at noral. They helped me out when I could afford a vehicle and they helped me out when I was in a bad spot. I would highly recommend anyone to purchase a vehicle from noraltoyota!!

Sean Weber

I intended on buying my new truck locally as I am a long time resident of McMurray. At first it seemed ok, I went in and talked to 1 sales guy and we sat and went over what I was looking for. I had booked my (at the time 06' tacoma) in for a warranty recall, had asked that they look at it so as to let me know its trade in value. The day they had it in they did not look at it other then to do the warranty work. They had had it all day and suggested I book it in again, which seemed a little silly considering it had been in their lot all day and I was eager to find out the value. This is where it started going down hill. I had asked several questions to the sales agent (who was very pleasant) via email and or text as we had established a link this way, but 90% of my questions were left un answered. I also informed him that I was hunting outside of MCMurray but preferred to buy local (I also posed the same questions to these other Toyota Dealers (edm/wetask) - only to have every question answered with out delay). Noral was unable . Nonetheless, I ended up selling it privately. The day I sold it, I sent a msg to the sales agent I was dealing with locally saying I was eager to buy as I had just sold it - the response was that he was happy for me. Now I expected maybe that later that day or the next He'd get back to me with information or anything... To this Day, almost 4 weeks later, I have yet to get a single response via phone, email, text or smoke signal. I have since purchased my new Truck at Mayfield Toyota in Edm where I was treated like gold right from the get go. Sorry Noral, you dropped the ball on this one and I was ready to purchase here. Maybe next time.

BRAD MALLEY

Staff was awesome, specially Ryan , total stud , but the temp was so high I had to go . Needs the AC turned on .

Angie's Corner

Adam Jonah was AWESOME!!! He provided information and answered questions that I had.

glenn gamboa

This gonna be my First & Last visit in their Service dept. I normally go to do maintenance service in Calgary. Send my vehicle for Service #2 and I was surprised that it was done in less than an hour. Don't know if I will be amazed how fast their service or feel worried that their Technician is doin some shortcuts. So I did my own inspection and found out that I was right. Technician Did not perform inspection on Engine and Cabin air filter. It was so dirty, latches and hinges was not lubricated, did not measure tire tread depth probably no tire rotation was done and the list goes on...Service Advisor Never explained the service that was done or that needs to be done on the next service maintenance..wasting my Time and Money! Now I have to get those filters from them and install it by myself, buy lubricants as my doors are squeaky..

German Sierra

Parts department does not have a clue of what is an ipod interface adapter!!! They send me to walmart !! Even thou I had the part number... Useless girls

Artem Losinskyi

I've just got my brand new Toyota C-HR from them. Really impressed by the quality of service and readiness to help. My sales person Damian was really good and ready to go an extra mile for a client. Absolutely canrecommend it to friends and everyone.

Reynaldo Martinez

Excellent customer service representative and quick response to my requirements. They have a great team. I am very satisfied with their services.

Brody Anthony

I have nothing but good things to say about noral Toyota. My parent and I always purchase out vehicles from them and they always go above and beyond for us. Awesome sales department and easily the best service department in Fort McMurray. They are fast, reliable and are very respectful of a tight timeline. I wont stop buying my vehicles from there as I have never had even a small issue with them. And of course it's a Toyota so you already know it's an amazing product and their service backs that reliability that their vehicles put out.

rebekah merc

Keith was great! Gave me the best deal he could. Great service and took very good care of me :) very happy

Adam Courville

I don't NOT WANT A TOYATA ever again

Armando Anibal Troconis

Excellent attention from Herve and Keith.

Shidvash Al

I COULD NOT have gotten better service at this place! Very very friendly staff and the costumer service was amazing! First time Toyota owners but not last! I will go back here again and again in a heart beat! Very happy!!!

David Doddridge

Excellent service with kind people. Thanks again Glen for making our purchase so fast and simple we are loving our new 2018 Rav4!

Sam NAJMEDDINE

Best Toyota dealer in western Canada

Daniel Rippe

Just bought a 2021 Highlander Platinum. I had a really good experience with Joey selecting the vehicle I wanted. With Keith's help, I got to pick my colors and have a vehicle sent up here and Nick got me some great rates for my finances.

aranson68

Sales was great to deal with...happy with my new ride.

Mark Searra

Very pleasant and helpful staff

Ruby Cabonce

Glen Grouchy we saw him and he did great!

Neha Ashani

Nice dealership, good and knowledgeable staff.

Al Rutherford

Keith and crew always friendly and eager to help

jihad darouiche

Great product excellent service

tough one

Great staff and very helpful

Mike Hachem

Don't buy or service your car at this place. The shop rate is ridiculously overpriced, parts cost are exorbitant and service is totally mediocre.

Jamie VG

Shuttle Bus Driver was very polite I havent seen or heard anyone in Town thats a real blood canadian that call the customer "Mam , Sir " hes friendly regardless of what race .. Service Manager was also great

Mike B

It's local and I've had great service there

shaun cormier

Freindly and make sure your service is what you want or will fix it.

Wana Kajimo

Seems to be a good place to buy. I have never done any business with Noral toyota, but from people who have, their products are quite expensive...

Colin Clarkson

As a first time Toyota owner, I found the management and services to be TOP NOTCH. Management made us feel like VIPs. Very helpful with all our questions. Made the whole transaction seamless and worry free. This will not be our last vehicle from Noral.

MD Islam

Worst place ever to buy a car. I warn you, STAY AWAY FROM THIS STORE.

Pedro Ortega

Excellent customer service and appreciation for the business. It’s the 3rd I bought with Noral Toyota

Rachael Wallace Riordan

Dealer lied about mileage... And now my transmission is blown. Thanks for ripping a 6 month pregnant girl off in fort McMurray.????????????????????

Hiren Patel

I don’t like to write review but after long time I have decided to support local business in fort Mcmurray but the disappointment I have got from this dealership forced me to write this public review. Looks like this dealership wants to make money by making Toyota customers fool. Be ware they are always asking for money. They don’t care about Toyota image.

Ash plays

Staff is not very serious in sales. Their approach is like "buy it or leave it"

Drago Yankov

I’ve never in my life written a review, I was so disappointed with my whole experience with Toyota that I had to make an account and let you people know. It was frustrating dealing with the sales department and just when I thought it couldn’t get any worse , boom, Kayla from finance showed up. And MY GOD, Condescending behavior, unprofessional, doesn’t answer my emails. I will NEVER, EVER buy another Toyota, just because of the way I was treated from Noral Toyota. Good luck people!

Logan Northey

Told me I have to commit to buying a vehicle before I could test drive one... Went to Mayfield Toyota and they asked me if there was any chance I would buy a car that day. I said no. They still let me test drive new vehicles. Will not be visiting Noral Toyota in the future.

Ryan P

This is our second vehicle we have purchased from Noral and both experiences have been awesome. Their service is always on par and not over priced. There is no need to shop in Edmonton as they will price match and take good care of you. Please shop local and support our local businesses.

Nolan Shortt

Sales experience from Noral is okay but as a Red Seal Auto Mechanic myself, Service is a joke at Noral, after 9 service visits to Noral for the same persistent issues which include a noise from the rear of the truck, a instrument cluster that intermittently doesn't work. Videos to and verification from the service manager Fahd of my concerns some how persistently rewarded me with a retort of being unable to verify my concern. Throughout my experience dealing with Noral's service department which also houses mechanics which received their tickets through mailing in cereal box tops I was assured everytime they would try something new which included a "Point Zero Cal Reset" for my instrument cluster concern, a phone call to technical assistance and, a length road test and investigation into my concerns to attempt to duplicate my concerns while they had my vehicle for two weeks. Again despite video evidence, them letting me test drive and compare the operation of my truck against a brand new truck, me providing them with a two paragraph printed description of how and where to recreate my concerns following my personal non intrusive diagnostics and a Toyota technical service bulletin stapled to my printed description, I returned to two service advisors and again the service Manager Fahd lying to my face about what was done as they informed me via phone and to my face that they had driven my vehicle for over a hour with multiple other techs taking a turn with my truck. I checked the odometer to find they put 7 kms on total and no further diagnostics. After confronting both service advisors and Fahd the service manager individually, all three of them swiftly disregarded the lie they told me and pointed the finger at the another members of their lying love triangle. To date among these main issues I'm still awaiting a response on my email, text and call about them performing my most recent oil change with the incorrect oil. Sales experience with Joey was great but I would never give them money to perform service on my truck. you're better off a walmart employee to repair your vehicle than a Noral tech as atleast the Walmart employee would most likely be honest with you that they don't know how to work on a car.

Kim Plesuk

What a pleasure it was dealing with Noral Toyota! The staff were amazing, words cannot express how happy I was with this dealership. Fahd, Damian & Mehdi made the transition to purchasing my new vehicle absolutely seemless! Their customer service was exceptional, especially the finance department they went above and beyond my expectations considering my circumstances were unique, they had my best interest at hand. I highly recommend Noral Toyota!!!

Clif Wilde

Very satisfied. I really like my new car

Jean Jacques

Normal Toyota at Fort McMurray was Excellent and Professional Service: from a Very Warm Welcome to an Amazing Courtesy to give to Customers a very Comfortable and Safe Ride back and forth for Pickup. Everything was very Satisfactory. That's Toyota's Culture and meaning for Customer Service ... Thank you Ftmac Noral Toyota ... Jean Jacques Owner of 2018 4RUNNER ...

dennis watrous

My wife Vicky and I bought a 2018 RAV4. Glen was a great help we will refer others. Noral Toyota was awesome to work with!

Crystal Diane

Happy with my new car : ) Friendly staff

Dave Yayechnick

Like this dealership..not pushy sales .sales manger very helpful .

Krista Maclean

Every time I have my car in for service at Noral Toyota Richard takes care of me. It’s always less then expected and done on time. He replies via email because reaching me by phone is difficult and I have no worries that my car will be taken care of. They have excellent service and in a city where everyone gouges you with prices they have always treated me better then the major cities. I highly recommend Richard at Noral Toyota!!

Dion Brake

Amazing service from the Noral Toyota team here in Fort McMurray. Firstly, Kim Plesuk, who was in charge of helping me find a vehicle, was absolutely the perfect person to interact with. Honest and reliable are the first two words that come to mind to help me describe her professionalism; she answers, gets answers and follows up. She is always happy to see you, takes her time with you and put you first. I would recommend her to anyone who is getting a Toyota. Secondly being able to talk to the GM - Kieth Simpson face to face, and as often as you like, really makes the process transparent and comfortable. Straight to the point, no haggling and did you know they price match here in Fort McMurray if you are having doubts? Why people go elsewhere is beyond me. Lastly Damian Braddock, the Finance Manager, was a no pressure, supportive contact that lead me in the right direction. He took the time to find out more about my future plans and what would make things work. I did not plan to get a new vehicle, I had just sold my 3 year old Ford lemon and was going to buy a decent used one. The team worked out a deal for me that I couldn't refuse and overall my experience with Noral was so amazing I bought new. Thank you Noral team!

Methylen Amogues

My sale person name is Glen he is a great person

Mikael Doti

This place is a Day time robbery

Kinnar Patel

be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......

Jayden Mann

Top Notch Service! I could Not go anywhere else in town and get the kind of service they offer. I've had my fair share of problems over the past couple of months with my older vehicle and These guys have all given me the absolute best customer service. Even so much as letting me join their potluck lunch! Where else can you go in town and get a homemade lunch while you wait for a service on your vehicle!?

Candace Brown

Nic went above and beyond with the team of Noral Toyota. After having my vehicle stolen, Nic did comparisons on the payout offered to make sure it was a fair amount for me, unsure of if he would earn a sale. I asked him to send me options of vehicles and he actually listened to what I wanted. When he sent the options, they all fit my budget and were an upgrade from what I had. He worked with me remotely as I live in the Edmonton region. He seemed more excited than I was to find me a replacement, sending details, photos and videos. The communication was always transparent and available. He went above and beyond to help meet to deliver the vehicle and made sure it had an oil change, detailing and new brakes to remove tasks in the future and have the vehicle in optimal condition. I never imagined receiving exemplary service I was fortunate to receive. I highly recommend Nic and the team to anyone looking to make a vehicle purchase. I am incredibly grateful to all that made the transaction so stress free.

Dale Lepine

Great service and great people ????????????????????????????????????????

Mehdi Aziz

awesome service !

cory coco

I'd submit zero stars if the option was available. Had a deposit secured for a new vehicle. Had issues with a lack of communication. I decided that I no longer wanted to do business with Noral Toyota. The salesman refused to refund my deposit. I then spoke with the manager, who also refused to refund my deposit. The manager also insulted my approach, referring to the fact that I tried to contact a different sales representative. He was very unprofessional and rude, and in fact he tried to intimidate me. The vehicle had not even been built at the factory yet. Is this acceptable business practice? I think not

Daniel O'Hara

Salesman Herve was good to deal with but not impressed with managment. I had a truck to trade in but it was at summit getting work done. I dold them all the info about the truck but I could hear Herve's boss yelling and cursing because he couldn't see my truck. Sorry but if you can't trust me I can't trust you. Ended up going to sherwood park toyota as they gave me a price over the phone withought seeing my truck I took it down there and they had the trick ready for me. Only problem with them is they didn't have the factory Toyota auto start I wanted so they through in a after market one withought my consent and didn't give me the key fob till after everything was signed. Guess you can't trust any Alberta toyota dealers. Now I'm worried about bringing my truck to Noral for service after reading the reviews about the service department and the fact I went someolace else to buy the truck.

Marcela Cofre

I dropped my car off first thing in the morning and had an appointment Was just getting an oil change done they advised me it would be done in the late morning I told them I needed back before 3pm No phone call nothing till I called and they didn't seem to care at all finally got my car back at 430pm. WILL NEVER GO BACK THERE FOR SERVICE AGAIN!! Just horrible horrible will never recommend going there to anyone.

Jared Walsh

Was very disappointed with the service Noral Toyota has provided a loyal customer of over 8 years. Our 2013 Toyota 4Runner was purchased at Noral and had the additional ECP gold package added to the coverage of the vehicle. The vehicle began to have multiple issues throughout 2018 ( Both Electrical and Mechanical issues). Toyota technicians diagnosed the vehicle on 2 separate occasions that the Fuel Injectors needed replacement. Each time the Fuel Injectors had been replaced, "Check Engine" lights still came on. The technicians cleared this vehicle for the road and it led to the vehicle losing full power steering and electrical systems while in service. Upon multiple appointments , Technicians validated with Toyota corporate that the compression in the cylinders had a loss % greater than 10%. Toyota Mechanical Specifications lists spec @ 10% or greater. The entire 1st Bank of the engine had Cylinder 1, and Cylinder 5 having upwards of 35% loss through the intake. The engine only had achieved mileage of 103,000km With the ECP providing coverage on this engine until 200,000km. The claim was now made by the dealer that warranty was void and that Toyota would not perform these repairs under any coverage. This will leave a bill of repair greater than 5000.0 CAD for Intake valve replacements and most likely Cylinder replacements , Unfortunately this is the loyalty this dealer provides to a 2 vehicle Toyota owner which has had all services on both vehicles completed at Noral. The best option they could do was offer me to trade-in this vehicle , this 2013 4Runner has just over 100,000km. This is the service you should prepare to expect from the dealer , regardless of the brand loyalty or dealer loyalty you have shown, they will find an opportunity to void you of the coverage that you have paid over 4500 dollars for. If you have the ability, please purchase from another dealer and recognize that there is no customer loyalty both from Corporate Toyota or this dealer. Grab a cheaper shop rate and service your vehicle at a local autobody shop.

Nicole O

Had amazing service!! The sales team is amazing and the parts department was very knowledgeable, I’m not mechanically inclined at all and when giving a “woman’s description” in sound effects about the problem I was hearing they knew right away the problem at hand!! I highly recommend this dealership!!!

Marcel Corbin

Been dealing with them for over a decade, 4 separate vehicles, these guys are amazing.

Sheldon Giesbrecht

Absolutely brutal service. Bought a new Camry in 2004 and have never received good service. Bought a new Tundra in 2014 from Mayfield and have received awesome service. Mayfield is second to none.

Arthur Stacey

Great people.

Acquah Acquah

The best Toyota Service Place in town

Shuja Ahmed

Nothing but problem with these guys very rude and unprofessional staff . Make sure everything is documented because their wording and numbers keep changing. The manger Keith shouldn’t be a manager ,since he doesn’t have any respect of his client.

Fayez Asif

I wish there was a hollow star here. Had the worst experience at the dealership with a service that ended up over 5000$ bill. My review is not because of the expensive bill as we all know this is Fort Mcmurray. Customer Service is just horrible. If you don't buy your car/truck from them and go in for a service, Trust me they will drain every penny out of your pocket. They will ensure everyone "local" is in priority before its your turn. "Worst" customer service I have seen so far from a dealership. People working at the parts area has no idea about "Parts". They don't have any loaner cars despite my truck was in for 17 days (Front differential issues/radiator). I had to pay for a rental for 17 days out of my own pocket. Also they broke my mud flap screws and didn't agree to fix them but completely denied that it was there fault. I drove in with an intact mud flap and drove out with a broken one (It isnt there fault, funny eh?) I had way better service at Mayfield and I don't plan to take it back to Noral in the near future. Sorry you just lost a local customer.

S Mills

I am a long time resident (since 1974) of Fort McMurray and a longtime customer (since 1999) of Noral Toyota. My very first brand new vehicle was not a Toyota (and I have nothing nice to say about that experience) but my second brand new vehicle (one year later) was a Toyota Camry and from that moment on I was a Toyota (Noral Toyota to be specific) fan ever since. 7 Toyota's later (from the same sales person) I am still treated as wonderfully as I was that very first day by all the employees: Management, Service Department and Finance Department, they all make every part of buying and servicing a vehicle enjoyable. Recently my Daughter needed a new vehicle and of course I wouldn't call anyone else than Noral Toyota to help us out. By the end of the day she was driving out in her new to her Toyota Corolla at an unbelievably great price and of course the great service by all that I have grown to expect when I am there. Thanks again to everyone at Noral Toyota we appreciate what you have done for us :) And I'll be back soon.......for Toyota #8 :)

Rabiya Shuja

Worst dealership to deal with. Numbers keeps changing and so does there attitude. Save your time.

Paulette Bown

Nic and the staff and Noral Toyota were very fast, friendly and accomodating. I will definitely buy there again, so helpful.

Maureth Mojares

It’s a great one to be in toyota . Got my toyota rav 4. I had a Good service from all of them . They did a good job espeacially Glenn Grouchy keep it up! God bless you guys ! Thanks so much ! Mau

Cliff Huber

Attention to detail and first rate customer service.

Jay Woolner

We've been treated very well and very happy about the new car

April Vargas

Asked for a shuttle took 1.5hours to get here and I'm only 5mins drive away!!

Craig Parker

Excellent customer service and had amazing experience on my Highlander. Had dead battery and 1 call had me in for an appointment right away and fixed that all under warranty.

Larry Denyer

Krystal (sales) was fun and easy to work with, she did a great job of explaining the various models and options available. Keith was able to locate the exact vehicle I wanted at another dealer and had it shipped up. Fast, efficient, awesome results. Great service. Thank you. Please buy local!

Jeremy Ellsworth

Friendly and helpful staff.

Barbara Muise

Huge shout out to Joey Osmond for finding me my new vehicle!! Joey and Noral team went out of their way to find me a vehicle when I didn't like the one on the lot. Pulled into the lot today for pick up and Joey personally was wiping it down and making sure everything was perfect. Highly recommend Joey for your next vehicle purchase!!!

MICHAEL ROSE

Friendly and courteous service

Sean Powers

Just Purchased my second vehicle from Fahd. Another smooth hassle free deal. Always get the same level of service when having vehicles serviced here. The only place I will purchase and service my vehicles!

Zetetic Bear

This place stole $1,000 from my girlfriend. They took a $1,000 deposit just to "talk about what vehicle she might want" saying that they need to know she is serious before discussing their vehicles with a customer. She looked at a couple models on the lot and said she wasn't sure what she wanted and would think about what she saw. They refused to return the $1,000 saying that it's in an account for her ready to use when she buys something. We went to the dealership together to get the money back and the manager (heavy set bald guy) got very aggressive and told us to leave. We called visa, AMVIC, and Toyota Canada with no luck. They got her to sign some form that had fine print saying the money was non-refundable. I can say that she ultimately should have read the fine print and had her guard up a bit more. But what kind of a business makes most of its profits by scamming nieve people out of their money without selling them anything? Spread the word this dealership has horrible ethics and the owners are getting rich from ripping off the local Fort mcmurray people. We ended up going to edmonton and got her a vehicle at Toyota on the Trail. Our experience in edmonton was 5 star and Noral can't come close to competing with edmonton prices. They might say they'll match price but Noral adds lots of hidden charges and fees. Be very careful when dealing with Noral. They're professional scam artists.

Abhishek Maharia

Tiffany Kenny(product advisor) very helpful and excellent to guide us with the product thanks a lot helping us .

Nauman Mohammad Iqbal

Good service, but labor rates are high.

Mercy J

Staff is great and so helpful.

Juanita Heath

My husband and I recently purchased a new vehicle from Joey at Noral Toyota. He went above and beyond for us and was very professional and knowledgeable. I would highly recommend him to anyone who is planning on buying a vehicle.

S M

Glen’s excellent customer service encouraged me to buy my wonderful Toyota the same day I was just shopping around. I went to all the dealerships in the city and some out of province and Glen beat them all! 5/5 recommend!

tom delouh

If there was a negative rating i would select that. Sales staff at Noral Toyota are a joke, they are not knowledgeable with the product they are trying to sell. Little or no effort is put in to sell a vehicle, they seem to have this arrogance towards costumers and just assume you will buy a vehicle because they are the only Toyota dealer in town. Management is even worse than the sales staff, they are rude and unprofessional. They also present themselves in a manner of not needing your business. Be careful of this dealer and watch for hidden fees and inaccurate information.

Nathan James

Both Glen and Damian have been A+ Went above and beyond when it come to selling me a new Tundra. Couldn’t have asked for anything more

Tracy Barnes

If your a Toyota lover stay local, shop local at Noral Toyota. Just picked up my 2018 4runner and I'm in love!!!. The staff is so friendly as soon as you walk through the doors and make you feel very welcomed up until the time that you leave. The exceptional experience that we received by the manager Keith Simpson exceeded my expectations. Not only did he go above and beyond to provide us with a smooth transition from a previous bad experience from an out of town Toyota dealership, he provided us with knowledge, truth, and genuine sincerity. There were no gimmicks, hidden costs, or hidden agendas. He is truly a man of his word that shows through his years of experience as a person that cares about his clients. First most in making them feel like there happiness is more important than making a sale. Damian the business manager was very thorough in explaining all the paperwork and was extremely knowledgeable and professional. You can just walk right in with no appointments and get all your questions or concerns answered. I cant thank them enough for making my experience and A+. If you truly want an experience like we received go there, they are absolutely the best dealership in my books and this was my first time meeting them. Remember for a great quality, friendly, honest service stay local, shop local at Noral Toyota. Guaranteed satisfaction and you'll leave with peace of mind and a smile on your face #Satisfied Customer: Tracy Barnes

Jason Wheeler

Awesome service and very easy to deal with ????????

hugh c

Bought three cars from them. They were always able to match or beat Edmonton prices. Drop your car off and they delivery and pick you up. Staff is friendly and easy to talk to.

Frank Berard

Excellent! I will be back again. Kyle did a great job.

Bruce McMillan

Great service

Inara Morgan

I had a fantastic experience at Noral Toyota buying my first vehicle from new. I came in with a budget and idea of what I wanted, and was in and out of there within an hour or so with my new vehicle. I dealt directly with the Sales Manager Keith, who listened to what I was looking for and offered me a variety in the range I was looking for, no hidden costs/fees all in. I am brand loyal to Toyota, and now dealer loyal too! All around fantastic experience. I would recommend anyone to Noral Toyota. Thanks Keith!!

Jessica Perry

The staff at Noral Toyota are exceptionally great. Kim was very was helpful with helping me get everything I wanted for my brand new 2018 Toyota Tundra. As well, Keith was very helpful for answering my questions and for arranging everything. I am so happy with my new beautiful Tundra ????

Ash Sharma

This store and the staff need to be more organized, helpful and knowledgeable. They have the inventory but hard to find.

digger604

I want to extend a well deserved review based on my recent lease on a Tacoma. The sales representative was very informative and well versed. The experience was very professional and l felt very relaxed throughout the process. In less than 24 hours my truck was ready for delivery. Awesome job Medhi. Thanks again for the outstanding service!

Chuck

We went in with the intention of buying a platinum Tundra. No salesman approached us. Didn't even see one on the floor. Waiting around for a few minutes. Then drove to Sherwood Park and bought one there. Their reputation around town is well deserved.

Simon Asrat

Cheryl Taylor ( Product Advisor ) when you visit Noral Toyota, I recommend anyone to see her very helpfull.

Brooks David

Looked at a 2013 Toyota 4runner that seemed like a decent price at $26900 was given an inspection list of items that were issues with the used vehicle and would be fixed upon purchase. Went down with a check in hand to purchase the truck and decided to do a quick once over on the vehicle. To my surprise the air intake box was missing clamps and broken brackets. I decided to look a little further and discovered the intake was not sealed at all into the air filter box. The intake pipe is full of dirt. Engine is dusted. Buyer beware!! What type of dealership does not inspect the vehicle even to the amateur degree before listing it. This truck seems like a good deal but is as crooked as they come. Super unprofessional.

kseepersad2380

Just wanted to say thanks to Ryan, Fahd and Kieth at Noral. My Corolla was written off in an accident and I wanted to replace it with something else. They helped me find a Tacoma in the exact colour and configuration I wanted. I had originally placed a deposit on the truck with a dealer in Edmonton and it turns out they just took my deposit without that particular truck being committed to me. It actually belonged to another dealer in Edmonton in the south end. Because Kieth has a solid relationship with the dealer in the south end, he was able to get that truck committed to me and it arrived the other day. It was reassuring to see Kieth grab his phone and make the call right away to get things rolling. I found out this info after Fahd had a look at the system and told me that truck actually belonged to the dealer in the south. I appreciated his honesty and transparency which is what made me buy the truck from Noral. They also price matched some of the dealer installed accessories that were on sale in Edmonton. I've only had good experiences with this dealer, even when I brought my Corolla in for service. I am completely overwhelmed with how good and well I have been treated in this buying process, especially when I was on a time crunch to get a replacement vehicle after an insurance total loss and on top of that a vehicle shortage during a pandemic. I can't say enough thank you's to these guys.

Tracey Genereux

Excellent customer service, this is our 3rd truck with Noral, and never had to wait to get in for servicing . The shuttle drivers are always very friendly.

Ali Kdouh

Treated me good. We got a Toyota Sienna. The owner Fahd took good care of us

Joey Johnstone

Always effecient and helpful.

Katie Ellis

My experience was amazing! It was fast and I got everything I wanted and more! Herve was awesome! he was very professional and made sure I got exactly what I wanted and we had lots of laughs throughout! I am in love with my new vehicle!!! I couldn’t have asked for better service!

K P

Just want to give credit where credit is due. Nic is an absolute professional. A classy salesman who makes you feel comfortable, only shows you what you are interested in and makes additional efforts to make the car viewing and purchasing process smooth. Kayla in the finance department was a pleasure to work with as well. I would highly recommend Noral Toyota.

Deb

I just purchased a Toyota 4Runner - Glen Grouchy was my Product Advisor. I highly recommend him for his product knowledge and caring way. The General Manager Keith Simpson and the Business Manager Damian Braddock help to facilitate a smooth completion of the deal. Thanks Noral Motors.

Jason Smith

Thanks to Keith for the awesome service and this beautiful truck. Best truck on the road by far for comfort and power in its class.

Lily Jimenez

I had a wonderful experience at Noral Toyota. I came in knowing what vehicle I was interested in and spoke to Kim. Kim is the most patient, kind, informative sales individual you would want to speak to. She goes above and beyond to answer any questions I may have or needed to be answered. Even after the purchase, she made a follow up call to ensure I was satisfied and to see if I had any more questions for their team. The videos sent to my email about my vehicle was greatly appreciated as well. Overall, the sale was not pushy and I really do appreciate this aspect. I purchased the vehicle I was interested in, for a price that I was comfortable with. No hassles. Damien was great in informing me of the extended warranty with great detail and made sure all my needs were met. Both their services gave me a peace of mind about my purchase. Thank you!

Ayaz Ahmed

Parts and Services departments are just show pieces with attitude, if you buy any parts/ Service from them you better be sure what you want but if you rely on their recommendations the chances are they will be WRONG 99.9% of the time due to lack of their technical knowledge about their own products.

Steve Terry

Today i made a purchase of a 2019 Toyota Sienna LE, all staff were knowledgeable and helpful thru the purchasing stages, like to thank Glenn/Keith for their help making buying a van easy and stress free

matthew swan

I went in for warranty work and they ended up doing more damage to my vehicle then repairs. The whole experience was dragged out over a month and involved fighting with other shops and pointing fingers at other businesses and so-called aftermarket parts that were installed by a Toyota dealership ( I'll be it not Norel). Overall not an enjoyable experience that ended up costing me a lot of money and a lot of time and I won't be going back.

Justin Irvine

Great service.

Najib Jomaa

Always Great service,

Adam Squires

Awesome service department very polite! Shuttle driver very friendly! Always quick turn around on vehicle maintenance! Toyota ????