Reviews of Legacy Dodge Fort McMurray (Car Concessionaire)

curtis chiasson

Yesterday I received the best customer service I have had in 7 years dealing with Legacy here in Fort McMurray. Start to finish Cheri identified my needs and concerns, worked with me throughout the process keeping me updated and providing me with transportation for pick up when my vehicle was complete. Thanks Cheri for making my day!!!

Jeffrey Gale

Bought from Jeff Bachlor at dodge Fort mcmurray. Made the process very painless and easy. Got a great trade in deal on my old truck and got me back into a dodge. Thanks a lot Jeff!

Seyi Adebola

Very good customer service they render. I certainly will recommend anyone looking for a used or new car to buy to come over here. And Jeff did an awesome job getting me a great ride.

Erica Muise

Jeff Batchelor works at dodge but can get you whatever you want. Pays attention to the details of your needs and won't give up until you are happy.

K Laplante

They are thieves. Charged me 500$ to fix something they broke and for a test drive after me and the mechanic already knew the problem.

Robert Coppard

I bought my Jeep over the summer time and I wasn't going to do a review until, I had it in for service and had it for a few months and my overall experience with Legacy Dodge. My sales experience was great, Jeff Batchelor was very efficient and knowledgeable about the vehicle he sold me. I said efficient because we did our deal in 10hrs, that was the fastest I've ever gotten a vehicle. Their floor manager and Financial team made it happen, everyone was very polite and friendly it was a great experience. Jeff still calls me and checks up which is great! I feel if I need anything he'll definitely help me out. As you see in my pictures I upgraded a few things, legacy dodge said if I use mopar parts and if they install them, they will grant me warranty on them. So I went with that route, I dealt with their service department who installed thousands of dollars of parts, lift kit, snorkel, led lights, winch etc. The only issue we had was getting the parts in due to Covid issues, which was totally understandable. They updated me weekly and call me right when my order was filled. Brought me in the shop right away and installed them with no issues. The mechanic attention details was on point, no loose wiring and everything was zip tied and neat and tidy. They treated me great and I have no issues with the parts they installed. They also charge a lesser shop rate for installing accessories as well, so that was great to find out. I also had my first oil change and tire rotation, bought it in at 730am and it was done by 10am, no issues with booking and getting my vehicle back, I took the shuttle both ways and I was happy with the experience. I'm not going to lie, I did hear some bad experiences from other people in town about our Dodge dealership and called me lucky. But I haven't had an issue with them and I think I won't either. Everyone's been to kind to me, so thank you Legacy Dodge!

Hanna Fridhed

We had a great experience purchasing a used vehicle from Legacy Dodge. Professional, easy, and quick. (Special thanks to our rep Megan, who was a delight to work with!)

Oil Sands 4 Life

I had a terrible experience a few weeks ago. I was dealing with Joanne the service manager. Truck needed the heater core replaced and was told the amount. I have extended warranty and told her but said it wasn’t covered. She grudgingly admitted it was then proceeded to rattle off multiple services that I “needed.” Too bad I know my stuff and had the maintenance schedule in front of me. The high pressure sales tactics don’t work. Picked the truck up and found scuffs on the glove box and in the leather dash. But I chalked it up as consequences of dealing with Del Bouck’s minions. Also come to find the steering column flops up/ down and the pedals rattle. “We didn’t touch that stuff” ???? Then had the audacity to schedule another appointment instead of fixing it on the spot. I will never step foot in any Legacy dealer again.

Tammy Slauenwhite

Justin and I weren’t easy customers as we were so particular for what we were looking for and requested a lot of information before making a final decision. However, Jordan was extremely patient with us, always kind, and did his best to provide us with the info we needed. We absolutely LOVE our 3500 Dodge RAM. Thank you Jordan! ????

Jennifer Carrat

I could have went to Edmonton to buy my Jeep, but Mr.Jeff took the time to listen to what I wanted and made it happen. The Jeep I wanted wasn't in stock, but Jeff offered to let me drive Pegasus (his Jeep). He is the best sales man I've ever come across, he isn't happy until you're happy. All around I'm very happy with my experience with Legacy, if it wasn't for him and his love of Jeeps I would have went to Edmonton. Thanks again Jeff, from Murphy & I.

Leah McCormick

Great team over at dodge legacy, super helpful and great experience buying my new truck!

Jen Anstey

Jeff was a fantastic sales guy! He was very helpful!! He put up with my hormonal pregnant self the first time and the second time was able to help me when I came back to actually make a decision! Was able to help me get the Jeep I have always wanted! Best birthday gift for myself!

Traveling Canuck

Took my Jeep Grand Cherokee SRT in for servicing for the first time as a new owner and could not be happier with the service department. Quick, efficient, friendly and made me feel welcome. Many years ago I had terrible service when the dealership was under a different name .. was reluctant to go back - so grateful to be able to share my excellent experience under Legacy. Thanks especially to Courtney who truly went above and beyond in customer service ..

Victoria Knezacek

Jeff made buying a vehicle an amazing experience and was super kind and helpful! He offered his experience with jeeps and found the perfect one for me, amazing customer service all around and would recommend to anyone looking to buy a vehicle!

Tahsin Ali

Legacy Dodges services Sales Rep Cheri made my morning. She went out her way to give me the best of the best services and made sure I had my gold package. ???????????????????? She also got me in to get my winter tries installed asap. God love her. ❤ I hope legacy give her something for. This outstanding Performance her services.

Kyle Short

Jeff is super enthusiastic about what he does and is just as excited to see you leave in the vehicle you want as you are, all around great guy to deal with along with the rest of the legacy team!

Brian Hurley

I closed my purchase remotely working with Jeff via text-phone -e-mails. The whole process was seamless & when I arrived to pick up the vehicle; Jeff picked me up at the airport. Always very friendly & professional - it was too easy and enjoyable. Great service.

Christopher MacDonald

Jeff did an amazing job getting my family into our new Ram truck. With different 'musts' that we all wanted in our next vehicle, Jeff didn't stop until he found one with what we wanted. With a personable approach, he's there to help you, not force a sale. There's a reason he's number 1. Thanks Jeff.

Haley Sullivan

If I could give them zero stars I would. Worst people to deal with. Would not recommend purchasing a vehicle from them.

Claire Soper

Jeff is awesome! He worked double time to help us get the perfect truck. I would recommend anyone looking to purchase a new vehicle to contact Jeff. He is super friendly, proactive and always kept us up-to-date on the build (which was 8 months in the making due to COVID). Thanks, Jeff!

Marina Iacovleva

Thank very much Legacy dodge. I love my new car .Jeep Grand Cherokee my dream.Have good work .

Christina Tyls

I was dealing with Diane Cargini for the last couple weeks trying to find a vehicle that works for me. She went above and beyond offering to drive vehicles out to my home as I have small children and coming into the dealership would be challenging. She was always kind and polite on the phone. If I could give her more than 5 stars I would!

jaime Racey

Barnaby and Trent always team up and give me really good personal service ;) the dream team if you're looking to be treated right and serviced quickly and left with a smile on your face for days.

Gerald Christensen

Amazing customer service fantastic deals. No one could touch the deal they game me and my friends. They are straight forward and transparent go hassle and no pressure definitely went above and beyond for us. The service is fantastic as well friendly and fast and tell you the truth- no upwelling. What a great relief compared to any other dealership I’ve dealt with in the past.

Spencer Head

Went in looking to trade my car for something more practical. Dealing with Jeff was truly amazing and he made it a great experience, got me into a 2019 Ram Rebel and I am absolutely in love with it. So far the service with Legacy has been top notch as well. Thank you Legacy and Thank you Jeff!

April Tollman

I will admit we were hesitant in dealing with Legacy Dodge as we're GM fans but a friend hooked us up with Jeff Batchelor and Jeff made the buying experience so easy and treated us very, very well. We were looking for a used truck and he listened to what we wanted and didn't try to push anything on us that wouldn't work for what we needed the truck for and we even ended up with a GM, lol. We are so glad we ended up going to Legacy Dodge as we got the perfect truck for us and I would totally recommend that if you're looking for any type of vehicle to go see Jeff as he went above and beyond our expectations and is just pleasant to deal with, you will not be disappointed.

Paul Rivet

I contacted Legacy from out of province for a used truck inquiry and was responded back from Diane. Diane was extremely responsive and professional in responding and knowledgeable in the truck I was looking at. We didn't end up doing a deal, but I would definitely reach out to Diane again and recommend her to others in the market for a new vehicle.

Jodi Greenway

It all started with an email stating that the malfunction indicator light was on in my jeep and that i needed to get it serviced as soon as possible. There was no dash lights on. I drove it to legacy dodge and left it there. They suggested i get a general maintenance check-up because i was at 65,000 kms. I got a call later in the day stating that they did the AVR testing and both my batteries are dead, because in my jeep there is a main battery and an auxillary battery. Ok cool, but how can the batteries be dead if i drove it to legacy? "Well these things happen" In brand new vehicles? Ok. I spoke with a mechanic because i had a hard time believing that both batteries were dead and there was no reason for it. The mechanic told me that there was a malfunction causing the batteries to drain, but because its over 65,000km, its a maintenance thing and not covered under my extended warranty. But what about the malfunction? Shouldn't that be covered under warranty? Batteries are maintenance. Ok. I left with a 1400 bill, i was charged for the AVR testing, cleaning the brakes, 2 new batteries and labour. Note: there was nothing wrong when i took it in, not even a dash light on, just this email stating that the malfunction indicator light was on. The next day, as i'm about to leave to Edmonton, my battery light comes on, my dash tells me to stop safely because my jeep will be shutting off. Ok. Back to legacy i go, the mechanic notices that the battery wasn't hooked up correctly, one of the cables loosley set to the side. I was told there is no excuse, the mechanic hooked it up incorrectly. Ok. Carry on. I go to open my glove box, it smashes down and the contents of my glove box are now on the passenger side floor mat, apparently the individual who checkedhe cabin filter didn't put my glove box back in correctly. I pick up my stuff and head to Edmonton. I get to my hotel,and then i get an email from jeep telling me not only is the malfunction indicator light still on, now the charging system light is on????????‍♀️????????‍♀️ Since i'm in Edmonton, i take my jeep to londonderry dodge. They do diagnostic testing for free and tell me that there is an internal malfunction with the radio, all this is covered under warranty. Now, i'm assuming the malfunction draining the batteries came from this internal issue from the radio, which was never diagnosed from legacy dodge. This happened almost 2 weeks ago and noone ever called to clarify this situation. Upon further discussion amongst my peers, it was discovered that Legacy dodge has a reputation of doing this to alot of other women. Good job guys, thanks for your distrust.

jessica Broderick

Un-freaking-believable experience with Jeff Batchelor and Mo!!! Seriously blown away. Went to test drive a Grand Cherokee, not really expecting to love it. Fell in love as soon as I got on the road - still didn’t think I could own it because it was out of my price range and I was already in a hole after losing my shirt on my previous vehicle. I wanted it so badly, and low and behold Jeff pulled of a serious miracle, AND I drove it home off the lot only 4 hours after my test drive!!???? Forever thankful for my experience with Jeff! If you think it’s not possible, he will make it possible for you!! Never say never. So so thankful he pulled it off when I thought it was never going to happen for me. He goes above & beyond 110%, the absolute best! Can’t thank you enough Jeff and Mo. I am in love with my new ride ????

Kevin and Stacey Gustafson

We have bought 2 vehicles from Jeff in the last 8 months and we are so happy with the professionalism of Jeff and Moe. Highly recommend buying a vehicle from Legacy and especially Jeff.

Elaine Home

My husband and I recently purchased a 2021 Jeep Gladiator from Megan at Legacy in Fort Mac. It was an amazing experience. Megan was super efficient at her job and very patient with us as we weren't sure what we wanted. She was so helpful and really pleasant to talk to. We look forward to continuing our relationship with her in the future.

Chris Samms

Absolutely pleased with the staff at Legacy Dodge. Huge shout out to Jeff Bachelor and Kolby. Jeff has helped me with 3 vehicles now and every experience has been honest, clear, and enjoyable.

Darren Ehler

Went into Dodge with little expectation as I was never a big dodge fan. Started chatting with Jeff Batchelor and a week later I'm sold and driving a new truck. He was very knowledgeable, respectful and really made it a great buying experience. Jeff goes over and above to ensure you are excited about the vehicle you're buying and just an all around great guy. Thanks again for the excellent experience and love the new truck.

Chris Riggins

Trying to get information from this Dealership is like pulling teeth, one of the worse dealership in town, I'd Rather go buy from Edmonton than you to them.

scott orr

I was getting spammed with advertisement for rims and tires and I did need some so I clicked on their ad. Messaged back and forth with someone about what I was looking for. Asked if the had an online catalog of rims in stock as I am only in town for a few more days and wanted to get this done ASAP. They were helpful or it seemed but kept asking for my phone number. I said I would rather deal with email or the messenger app so they said someone would get back to me and after that I haven’t heard a peep. I followed up and got the response of “ Noted. I see that your information was already been submitted. My team will contact you as soon as possible. Thank you for visiting us! Have a great day!” and still nothing. Never known a company to turn an easy 4000$ sale down like this. Business must be going good to just ignore customers. ***Edit/Update 3 weeks after the reply to my comment stating someone would be in touch, I still have not been contacted. If someone had, I probably would have still made the purchase as I am in town again if someone had.

James Semple

I am usually a tough sale at the best of times, takes me forever to make a decision and I go back and forth between scenarios several times...and often end up not making a decision. Jeff was patient and extremely helpful in finding what I need, especially during difficult times for vehicle shopping. All of the staff were great to deal with, Moe from finance, Nad and others. I didn't feel pressured once. Will be shopping there again.

Yvonne Gilbert

Jeff went above and beyond to help me find the perfect vehicle, i am absolutely thrilled with my new Highlander! I would recommend him 110% if you are looking to purchase a vehicle.

cynthia coates

We had been looking for a specific new ride for awhile and priced out what we wanted and options , took a drive to Legacy one evening not expecting them to be open and Jeff saw us and made the point in asking if he could help ... the rest is history , his personal approach and help won our business. Jeff’s knowledgeable and not pushy he really was interested in wanting to know what we wanted and made that possible . Loving our Gladiator ????

Stephanie Hewitt

Bought myself a new Jeep Grand Cherokee in June 2020 and I love it! Jeff was so awesome to deal with. He deals with you on a more personal level. He gets back to you very quickly and he knows the information on all his vehicles well. Very professional and friendly. I recommend him highly for sure!

Jessica Remmi

Amazing group of people, sales were super easy to work with. Got me exactly what I wanted, explained the numbers thoroughly to me, and no random surprises when I got back into finance. buying a vehicle is an absolute pain but they made it so seamless. I've been servicing my last vehicle there for the past 6 years, the service department goes above and beyond. They have a customer for life

Tiffany Stagg

I worked with Ryan Moyer, and it was the best $ easiest automobile purchasing experience! Go see him if you want the best all around customer service experience and you want someone fun & enjoyable to work with. You can tell he really wants to make you feel appreciated as a client.

Kelsey Drover

We dealt with Erik today at legacy dodge in Fort mcmurray! His respond time was amazingly quick. And he was such a great sales rep in store. Highly recommend!! 10/10. He was amazing

chrissy lane

love dealing with both sales and service! so efficient and friendly and always going above and beyond

Kody Knox

Thanks so much for getting me into this ram rebel! I love it and service was phenomenal!

Nicole Butt

Excellent service! Jeff was very helpful in helping my husband find a truck????

Ashley Strobel

I love my new vehicle and Jeff Bachelor's knowledge and personable approach made my buying experience easy and stress free.

Danielle Loy

Jeff went above and beyond to get us into our new van; within our crunched timeline. He was able to snag us what we needed from Edmonton and made the purchase process effortless. Big thanks to him and Legacy for all of the help.

Jodie Russell

I had a bad experience in 2016 with legacy, where I ended up buying my Jeep in Edmonton. This year when I wanted an upgrade, I decided to give legacy dodge another try. When I walked in, I was greeted with a smile by Jordan. I knew what I wanted and him and the management team were great with finding me exactly that, and giving me a fair trade in value on my current Jeep at the time. Moe in finance made sure to explain everything to me so I understood the finance side of things and was very quick an efficient. I walked in on a Wednesday evening and was driving away with my brand new 2020 Jeep Cherokee that I love that Friday. I want to thank my sales guy Jordan and the rest of the legacy team for helping me buy my new vehicle and making an easy and understanding transition! Great job!

Tricia Fawcett

Stuck on location, working nights.. no idea what is wrong.. got it towed in aaaand they worked magic to get it done quick even with parts shortages all over. Cheri went above and beyond with communication and service. Thank you for being there!!

Dan Locilento

I was greeted immediately upon arrival by Diane with a smiling face. Diane went above and beyond to make my transaction as easy as possible. Even on her day off she didn't hesitate to respond to my queries. I would recommend anyone interested in a new/used purchase or a trade-in to seek out Diane, she will not disappoint!

Erin Parsons

Hands down the best dealership in fort mac. Jeff was amazing to work with. He made selecting the perfect vehicle for our family simple. All staff were friendly and helpful.

chris wilson

Went in to Legacy just wanting to see what they had as options for used vehicles. Spoke with Jeff who was extremely helpful in talking us through the process for purchasing our first vehicle and explaining our options. Ended up pulling up the perfect truck from the lot and couldn’t find as good of a deal anywhere else. Easy purchase! Jeff has since followed up multiple times over past couple months to check-in and ensure we are pleased with the truck. Couldn’t be more pleased with the vehicle or the service!

Myles Harnum

Always great service and the advisors are very helpful with timelines of when work will be completed!

David

Truck had engine failure. Had it towed to legacy for diagnosis, $700 later they tell me a valve spring broke and that the valve fell inside the cylinder striking the piston and caused catastrophic damage to cylinder interior. My warranty being up for some time now, legacy told me that I would require an entirely new engine, and on the phone quoted me approx $12,000 for parts and labor to fix it. Becoming very distraught after being told this, I had my truck towed to a different mechanic, a very honest and incredible mechanic, who analyzed the engine and discovered that yes a spring did break but it never actually let go of the valve. There was also zero damage to the inside of the cylinder. So my truck went from a $12,000 repair according to legacy, to a $10 spring just needing to be replaced. So I wonder how many of people have had to deal with such gross professional misconduct. And I got all the paperwork to prove it still. Do not buy a vehicle from legacy dodge, you’ll end up regretting it at some point.

James Smith

Bought a SUV from the top salesperson who knows his stuff, but when it came to service after the SUV was sold ...well thats where things began to fall apart. Just because you're the "top salesperson" doesn't mean you can rest on your laurels and stop serving your customs. When we call to ask a question ...stop selling and help. Don't pass the buck to someone else in service or parts and never call us back. Follow through with customer service, even though there is no sale involved. And please stop asking for a google review!

Joseph Saxton

Recently purchased a new Ram from Legacy dodge and found the experience better then any I had before. Jeff Batchelor the salesman I was dealing with was never pushy and very respectful of my time. Every time I was purchasing a vehicle before I always got the you better act quick because someone else is looking at it, can honestly say I never had that line used or felt like I had to make a purchase. More then once he told me that if I needed more time or if it didn’t feel right don’t do it. The best part of my time dealing with them is a had my 5 yr old son with me me 90% of the time and they ensured he was entertained and felt comfortable being there. Big thank you again to Jeff and I will be sure to deal with him again the next time I’m ready to upgrade and recommend him to anyone looking for a new vehicle

Caylee Bullock

I purchased my SUV through Jeff Batchelor one year ago. When I went to inquire about the SUV Jeff took the time (and had the knowledge) to answer my questions, ensured I understood and agreed with all the paperwork and never once tried to push the sale on me (I even left to take a day to think about it!). When I made my decision, Jeff made the process extremely easy and Moe in the finance department was honest about financing and provided accurate information about my options. I didn’t think I would hear much from Jeff after the sale was complete, but I was wrong. He reached out via call or email 4 times after the sale and called the other day to wish me a happy one year with my SUV. Each call wasn’t about making another sale or referring someone, it was to make sure I was still happy with my purchase and that I wasn’t experiencing any problems with it. Jeff is a knowledgeable and attentive salesman who continues to go above and beyond to ensure that the people he helps are truly happy about their experience.

Jason Gladney

Jeff was the salesman who sold me my sweet 2019 Silverado. He was efficient, honest and a ton of fun during the sale and after. Had some corrections to do with the deal and all went smooth as butter. Thanks again Jeff and all you guys made it easy to jump in and drive away.

Anthony Clowe

Bought one vehicle here in 2011 nightmare fast forward to 2021 Called them to sell my truck they offered 41k : they told me 90 kms were high kilometers I drive 400 kms south to Edmonton I got 48,500$ for my truck. Shop local? You decide lol

Andy Dunne

We recently purchased a RAM truck at Legacy Dodge in Fort McMurray. Ryan Moyer helped with the sale and made the whole experience easy, enjoyable, and even fun. He was super friendly, knowledgeable about the truck and went above and beyond to make our experience positive and seamless. We later saw Moe in the business office who was also easy to work with and we felt that we were in good hands. Thanks again Legacy Dodge.

Kraig Young

It was awesome, Jeff Bachelor at Legacy Dodge in Fort McMurray did a awesome job helping me into a cheaper and gas saving vehicle. Definitely recommend anyone to go see Jeff, it will be worth having the chat with him.

paul aucoin

Absolutely ???? hands down best customer service ive ever had buying a vehicle. Jeff Batchelor is by far the best guy in town to buy a new or used vehicle from, he found exactly what we wanted and didn't give up till he did! Would 100% recommend him to anyone and will be to all my family and friends!I'll be seeing you for a another new ride soon. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 star rating

Randy MacDonald

super helpful and friendly staff would recommend anyone looking to buy/finance new or used to go in explained everything very clearly and willing to make your experience the best it can be.

Kumaran Pavananthan

Bought a vehicle from Jeff. Great guy to deal with. Honest, humble and driven. Great team to work with. Chris in finance ensures there's no headaches. Thanks guys

Shawna Welsh

Originally had planned on going out of town looking for a vehicle but After hearing such great things about Jeff from a previous customer I couldn’t pass up the opportunity to go in and sit with him to find the right car for me. I knew right away I was in good hands, Jeff made me feel comfortable and made sure I was getting exactly what I was looking for with my new vehicle and not once did He make me feel pressured into getting something I didn’t want or a deal that didn’t sit well or worked best for me. Had a great experience with my customer service here at legacy and Jeff couldn’t have helped me find a more perfect Jeep. Thanks again!

Ross Roche

I just purchased a truck at Legacy and had the pleasure of Dealing with Jeff he made the process very enjoyable and got me the truck I wanted the way I wanted it , if you are looking for a new Vehicle I would highly recommend going to Legacy and ask for Jeff.

Alec Lelievre

Bys were awesome to deal with. Super helpful, willing to work with me to get me into whatever I wanted. Recommended to anyone. A+++

Mellisa Mujeni

I walked into Legacy Dodge with the intention of just getting my Jeep appraised and I left with a Dodge Durango that's how amazing Jeff and the team is. After asking me a few questions and getting to know my likes and dislikes Jeff knew exactly what I needed. I got a great vibe from him right from the start. If your looking for a car Jeff is most definitely the guy to go see.

Sherry Compton

Bought a car there , best kind of service until you leave with the vehicle . Went in because my remote start didn't work and engine light came on so I drove it home from the shop and the light came back on again and they wanted to charge me twice when they didn't fix the problem in the beginning , the Manger is not true to his words .. says one thing on the phone and changes his mind in person . Never will get anything there again .

Ryan Davies

Our mazda 3's transmission decided to give out on us. We decided to check out the new Jeep Compass 80th anniversary edition at Legacy Dodge. Kolby and Ryan were absolutely fantastic in getting us into the perfect Jeep for us. They were very professional and made us feel right at home. Having never bought a new vehicle before I hope all future purchases are as smooth as this was. Can't recommend this dealership enough! When looking for your next vehicle stop in and see Ryan and he will hook you up.