Reviews of Avis Car Rental (Car Concessionaire)

Sal E

The girl at the counter was extremely rude, and refused to accept my visa as it was "not a real visa." even though it is indeed a real visa. Won't be going there again.

Dylan Hayden

Rented a pickup truck and got in. As I was pulling out of the lot I noticed the driver side mirror was shattered. Pulled back into the spot and asked for another truck at the counter. Got another truck (the inspection mentioned a chipped windshield in two places) and noticed that there was a large crack in it. At this point I was tired and just wanted to get out of there so I left with the truck. I don't know the laws in Canada, but in the States you can get ticketed for having a cracked windshield. Not to mention many companies will not let you on their property with a cracked windshield. It seems like a company should not be renting a vehicle not roadworthy...

Cameron Robertson

Misled and overcharged. Quoted price was 115, by the time they were done spouting out what other fees I had to deal with I paid over 200...

Lance Niziol

Would have been 5 star if the counter was open on time.

Dishant Mistry

Never rent again from Avis .charged me $113 on top of my extra day rental.Local service personnel changed online booking to new rate booking for same duration.

dennis watrous

I love AVIS for renting my cars.

Kerrie-Lee Scott

Rented a jeep Grand Cherokee at this location for work and as I was filling it up with gas to return it the pump kept shutting off. I assumed the tank was full and returned the vehicle. The next day I incurred an almost $40 charge for 12L of fuel they say they had to use to fill the truck. When I called to inquire the manager at the location proceeded to tell me that SOME Jeeps have gas tanks that shut the pump off when it's not actually full, and maybe that was the issue here but it was a brand new truck and should not have been. Throughout the conversation the manager was condescending and rude and kept telling me how far I drove and how much gas that would've taken to return to full. At NO TIME in the conversation did he offer an alternative to paying the $3/L that they charged me considering they know these vehicles sometime have this issue. The service was awful, his tone was awful and going forward I will rent from other providers in that airport and avoid Avis.

Tyler Duhaime

DONT BOOK FROM HERE, they will just mislead you and overcharge you. I booked a reservation with Expedia with very specific pick up and drop off times and a quoted price of $330. When I arrived at the airport kiosk they said that the pick up and drop off times differed to my reservation and the price would be $410 (Even though I showed them my reservation in the Expedia app) . I told them that was not acceptable and went back on to Expedia to book with another provided as all the other companies were cheaper than $410 for a similar rental. When the manager realized I was about to cancel he told me he would give me a grace period and that since they closed right as I would be dropping it off that I would not be charged the extra money. He printed me off a rental receipt that stated $330, but yet when I received the invoice in my email I was charged $410. I would not have gone forward with the rental at that price and he knew that, so he said whatever he could to make sure that I kept my booking. When I received this invoice, I called the kiosk to have it corrected and have not heard back (of course) I book rental cars on a weekly basis and will NEVER book from Avis again thanks to this substandard level of customer service!

Adnan Mustajbasic

Even though the fuel pump 'clicked' and wouldn't let me fill up any more, and the gas gauge said the car was full, they said they had to fill up the car and charged me. When I called about it they said it was a feature of the car.

Brandon Breitkreuz

Charged me 600 dollars on a 180 dollar rental from Edmonton. Great thing I check my statements but Nobody answers the phones to get an answer. just go to the next counter, it's not worth these types of surprises.

Tyrone

I booked a reservation for a vehicle, it was my only way to travel to Edmonton that day. They promised me they would stay open a little later for me to pick up the car cause they knew I would be running late. Long story short they were not opened cost me a job. And a heck of a lot of money for other means of transport the next day. I was only late 20 minutes. DO NOT DEPEND ON THERE EMPTY PROMISES.

aly Biggs

I've been renting from avis for the past 7 months for work. I absolutely love this company, staff are always friendly and helpful.

Brian Pyke

They are a scam! If you rent a car from them, fuel it up and square up your bill, be prepared for another $150 bill for “fuel” to magically show up on your credit card.