Reviews of 4G Motorsports (Car Concessionaire)

savannah craig

From the moment we dealt with these guys it felt wrong. With a lot of doubt went forward with a purchase of a side by side from this company that they assured was built and set up correctly. Well when we took it on the first ride it fell apart quite literally!!! This 4G company told us that there’s nothing they can do and that it’s our problem. We no longer have the side by side and or the rack system they sold us that was actually illegal to drive down the street the way they set us up. They have both the side by side and the rack as we returned deeming the machine and rack useless. but yet we are still paying every two weeks.. for We now have a lawyer and are going down a very expensive road to try and recoup anything! Do not use this company! Repeat do not do business with 4G!

Robbie Picard Media

We absolutely love working this family.

valence rumbolt

Excellent service

Scott H

(There are 3 updated reviews below) Great staff, very friendly and helpful. *** Update after service…. ( reduced from 5 star to 1 star) The initial discussion and booking of the service appointment was excellent, however, they have lost any future business from me following the service. Details : I needed the tires changed on my Victory touring motorcycle. I bought and supplied the tires. I actually met and discussed the job with one of the mechanics / techs in advance and he assured me that they were completely set up to do large touring bikes. I indicated that I would be bringing up the bike (not just the tires & rims) and was told that I would simply be charged the hourly shop rate for the job and quoted between 2-3 hours. Upon completion my bill for the service was $607.43. 3 hours labour plus $100 for tire changeovers ($50 for each tire). I was told that the service tech required far more time to complete the job than expected. Apparently he “almost had to remove the exhaust, and some of the body panels.” And then he had trouble balancing the tires. I requested to speak to the manager and after waiting about 10 minutes, I was told that he would not see me ! The service receptionist was in a tough spot and she was good with me but obviously I was upset and she was told to charge me the maximum 3 hours labour that I was quoted. However, in addition to the 3 hours labour, I was also charged $50 per wheel for tire changeover, hence the total being what it was. The service tech did meet me and explained that it took him a lot longer because of the bike style, etc and then he had no end of problems trying to balance the tires. He went so far as to suggest that the tires were of a poor quality - Avon Cobra Chromes - and ended up having to use balancing beads to get them to balance. For comparison’s sake I called : The other MC dealership here in YMM, who quoted me 2.25 hours labour all inclusive (tires supplied by me), and Riverside in St. Albert where I would be charged $250 for the same job (tires supplied by me). Neither of the other shops charge extra for the tire changes / balancing. In addition to the exorbitant prices, the fact that the manager refused to even speak to me reflects very poorly on the business. ***UPDATED***Sept.29, 2021 I received a phone call and text message from April wishing to address my concerns in this review. She identified that the shop was under new management and that, after reading and confirming the information in my review, wanted to make things right. She was excellent to deal with and I truly appreciated her follow up after this length of time. And the fact is, the new owners didn’t have to. I received an additional refund based on the the original service quote. So based on the new owners customer service and follow up I am bumping my review back to a full 5 stars. Thank you to the new owners and specifically April.

Adam Petten

Finally a very well set up dealership in Fort McMurray!! So far there's decent stock and if it improves this will be a top AB dealership. This is a good step up from the old raven. I've yet to purchase a machine from here but I've bought 4 from Raven while they were in town but after going downhill I moved onto Edmonton as they had considerably better deals and actual stock. I sure hope I'll be bringing my business back into town. Thanks so far 4G and keep it up, cheers to getting a motorcycle brand added too, I own a few Hondas ????

Mark Binns

Prompt service and a very competitive price on a battery. They key in maintaining the "shop local" rhetoric!

Budd Trottier

Great dealership to buy a new machine from and finally a dealer that stocks parts/riding gear

Travis Allen

Great service with the new staff

nigel modeste

Great service nice prices

Christina Tyls

My husband went in looking for gear for our son and all of the staff were standing at the desk and didn't even acknowledge his existence. He walked around for a few minutes and not a peep.

Henk Lammers

Delivered Tub trailers and sled decks. Great service. Nice store.

Braydon Forth

Had my bike in for minor repair and pre season and it took them over a month ( nearly two ) to complete the bike ! Was quoted 780-800$ and when the final bill came in it came in at 1250$. when I called on updates nobody knew what was going on. Was always on hold for 15-30 minutes ! Will be bringing my bike elsewhere for the service.

kate arnold

I recently had a great experience at 4G Motorsports, dealing with Eric & Laurie. They kept me informed and it was really easy to communicate with them. They even added a personal touch by helping me keep my purchase a secret, and aided in the final surprise - balloons and all! Thank you very much Eric and Laurie! We look forward to continuing to deal with 4G Motorsports, and are proud to be shopping local!

Darrin Erwin

Friendly staff!

Christopher Barbosa

Friendly, helpful staff and the pricing here is on par if not better than driving 5hrs south. Very happy customer.

Ron Lamoureux

4G Motorsports helped me out of a hot steamy mess...I called today with a fan issue on my quad...I didn't have an appointment but they squeezed me in, and got my quad fixed so I could go on my trip tomorrow. Saved my long weekend. Thank you to all the staff!

Dale Lepine

Worst place to shop ! Worst customer service!! Do not ship here !!!

C

Very poor service. Tried to order some very common replacement parts that every other dealer in Alberta has in stock. This dealer had nothing. They tell everyone it has to be ordered and it’s a 2-4 day wait. Not willing to stock any common parts. Very snobby to deal with over the phone. Not very educated on their products. I have given this dealer multiple chances since they switched over and every time I found my self heading south for parts and service. Was going to buy a new defender from here but will def be staying away from there now. *start stocking some parts and actually service the people in your community. Stop running a business like its being ran out of a garage. well on its way to being another failed dealership in fort Mac.

Donovan Biggin

The worst business ever for getting in parts just like it was when it was called Raven I ordered a belt for my side by side 5 weeks later still not in so I called a shop in Spruce Grove 24 hours later I had my order

Dan McCracken

Great showroom! Great customer service. Good to see someone finally representing Bombardier /Can Am products in town! You have my business!

Shirley Gaudin

If you have a motorcycle don't lose your time with them!

Stetson Craig

If you would like to be lied to and robbed use this company. Definitely would not recommend this company to my worst enemy. Absolute worst management and or sales ever. Do not buy anything from this company!

FMM FMM

The absolute worst customer service, they acted as if they had zero time or interest to assist with what parts we needed. Do yourself a favour and drive the extra 4 hours to Riverside motorsports!

Joan Templeman

Very poor service with this company. Would not recommend buying from 4 G Motorsports. My son has been ripped off with them. I will certainly spread the word!!!!

John Breadmore

Great experience, will be making my next side by side purchase there.

bryan o

Very welcome environment and very exprience staff ,Cliff was very knowledgeable.

Stacy “Straystace” Robson

Nice and clean friendly staff

C Pelletier

Excellent customer service pleasure to deal with

Aaron

Had a great experience with the service department and getting my sled back on the snow! Great local dealership with friendly and helpful staff!