Reviews of Sunset Country Ford (Car Concessionaire)

Tracey Councillor

Worst experience ever, traded my Ford Escape in for a Different make so I wouldn't ever have to deal with Ford again

Emily Haggberg

Did appreciate them getting my vehicle in on short notice but they seemed to have issues with ordering the right part so the day it was supposed to be done it did not get done until 3 days later... not a good situation when you have to commute for work. They fixed the issue but didnt properly put the wiper back on so during my travels the wiper broke.....

Chris Dooley

Quick, honest, affordable service.

George Ball

Work completed as specified. Everything seems to be working as per normal

Beth Caldwell

The Service Department always treats me like I’m Number One! I appreciate their customer service very much and especially the complementary rides to and from my workplace during vehicle servicing for my Escape. Sunset Country Ford delivers! ????

Joel Treat

Very helpful staff! No pressure to buy!

grace kayak

Excellent service and courteous

Glenn Nancy Ivall

We were met with a very friendly, tentative reception, our vehicle was serviced on a the scheduled time, and in the time I was told, very professional service. Thank you!!

makenzi fisk

Great customer service

Louise Erb

I was so fortunate that Ford made a special effort to check and then remedy a problem during very cold weather when they were very busy and I had no appointment.

jcbu undercover (jcbu undercover)

All though parts were slow to get to the garage back ordered when they did arrive they were put on in a timely manner and correctly done.The staff is friendly and patient and professional.

Shaun Egan

Excellent customer service from the Sales team, Manager & Service Department, as I had some accessories put on recently. I have purchased two new trucks (a chevy and now a ford) from Dani and have nothing but good things to say about her and the team @ Sunset. I am loving my new Ford truck and would recommend anyone that is looking for a new truck or vehicle to head on down to Sunset Country Ford and they will set you up in the truck you want!

Power OfThePunch

Great work, great workers. Happy with all aspects of the job. Thank you Ford.

Colin Hawkins

We tried to test drive the new explorers at another dealership in our hometown but they kept on saying they couldn’t get one. Sunset Country went the extra mile to find us the car we were looking for and we were happy to buy it from them.

Telford Advent

My wife's vehicle was in the shop bay immediately and within 1hr. as they said, it was out and ready to go at a reasonable price. Very satisfied.

Corne Pretorius

Absolutely the best service in town and great people to deal with!

Dean Michael

Great people in all departments. Friendly, professional, knowledgeable service. I recently had a (self-imposed) winter tire issue and Nicole Katona was greatly helpful in getting this handled quickly. They accommodated me on a busy week of business travel in less than favourable winter driving conditions, when time was limited for everyone involved ... huge thanks to Nicole and the service team for helping me solve a problem that could have become a bigger one. I'm grateful to them, I appreciate the extra effort, and I would not hesitate to recommend Sunset Country Ford for any Sales, Service, or Parts needs.

Andrea B

Sunset Country Ford exceeded our expectations. Staff were amazing and clearly love what they do.

Jim Turner

Fantastic customer service

Got Smoke

Awesome group of people to work with! Very nice and professional

Curt Pearson

The service staff was friendly, but I've bought 3 brand new vehicles from them and next time I will go shop somewhere else. Wanted certain things added and was told nope that costs extra, like command start for my wifes car, heated seats for my truck, little things but they wouldn't add them on.

Roy & Karen Wreggitt

The communication with us about the repair and the repair itself were both very good from both sales and service.

Sir Fitness Wreggitt

I work here and get work done here and both are excellent experiences!

Ron McCrory

Good place to buy a Ford

Alo White

It's ok. Wish they had more time for us.. UPDATED!!! 2020- We called and asked to speak with the oldest salesperson there. We were connected with Bob who provided us with great service and we were treated very respectfully. No pressure, no promises. I bought my dream truck and am really pleased with it. DOWNSIDE: I was warned that the finance person was going to try UPSELL me on warranty. Which did happen. I threatened to walk out and not go through with the deal if she persisted. She stopped and I signed the paper as agreed to by me and Bob. OVERALL: If you are looking for a vehicle, ask to speak with " Old Man Bob"

Steve Kennett

Excellent service! Friendly and helpful service staff. Appreciated the loaner car while mine was being serviced . Thankyou Steve Kennett

Frank Walton

They had the vehicle inside within 5 minutes of my arrival. They replaced the required part and identified and resolved a related problem as well. The bill was higher than I expected but it was due to a rather pricey part. I would definitely use their services again.

Ashley Everton

Customer service is never great and they always try and avoid problems passing you off person to person. Had issues with my car immediately after a service on more than one occasion. Not a mistake very intentionally picked your dealership as it was where I took my car. But thanks for replying.

Kelly McKelly

Great service and friendly staff. They go out of their way to keep me happy.

Brad Hughes

Prompt and done on time

Gerry Parent

Excellent.

Shiraz Elkheir

Very courteous and diligent staff. Would recommend to everyone with a Ford !

Norma Jean Calder

I love this dealership. I love them so much that I bought a Chevy* thru them. Paul and Terry convinced me that I could get the same great service I had with my Ford Fusion, and so far they have followed thru with that promise. *Their owner has a Chevy dealership in Dryden.

Yuliya Korunnaya

Absolutely fantastic customer service.

Betty Cann

Excellent service

Nick Sivonen

I recently purchased a 2017 Ford F250 superduty and imported it to Minnesota. I had been looking for a late model pickup truck with a 3/4 ton preference for about a month. I am very happy with the vehicle they found for me as it was more than I expected at a reasonable price. They overnighted a part to correct an open recall and replaced my chrome rims under warranty. They only needed a couple days to get it all done when other dealerships take weeks to get parts in. The vehicle was shining like new when I picked it up and all the paperwork was ready for exporting to the US. The exportation was effortless and without delay. I would not hesitate to purchase another vehicle from Sunset Country Ford. The entire staff from the salesman to the service center are courteous, knowledgeable and customer focused. I would recommend Sunset Country Ford as a top choice when looking for a new or used vehicle. I just bought a second vehicle from Beyak Automotive Group in March 2021. The no contact service was excellent. The 2016 edge was better than advertised and all the documentation was in order for export. Very nice working with Amber and John.

Cindy L.

Nice, friendly staff

Elizabeth McLeod

I appreciated having the courtesy service give me a ride home and then picking me up to return to the shop to pick up my vehicle. Service is good and staff are pleasant and willing to accommodate me.

Judi Maundrell

Recently had my 2014 Explorer in for recall work. Was told it would take two hours...received two phone calls saying the vehicle was not yet ready. Final call said they would be keeping vehicle overnight and completing work in the morning...and of course, no loaner vehicle available. Very inconvenient all around.

Mike Schnekenburger

Superb sales and support. Special thanks to Paul and the team over there. Sunset tracked down the exact truck we wanted and had it here within 4 days from a different province. They literally took care of everything we needed and was ready to go. Had rims and tires done a month later with a lift kit. Even adjusted the headlights due to the the offset. Gave us an excellent trade in value on our old truck so there is not much more a person can for.

Joelle Labute

Since moving to Fort Frances 11 years ago, I have only dealt with Sunset Country Ford for both sales and service. We have been happy with all of our experiences whether it be just a quick service, or helping us find a vehicle that works for our growing family. Highly recommend!

Aimee Millett

great service!

Vaughan Wilson

From the start the sales team took the time to find out exactly what I was looking for and helped me find my truck. The salesman I dealt with was straightforward and to the point when it came to practicality and all the extra options and that made the decision making process very easy. Great communication with sales and financing as I was out of town in the days leading up to completing the deal. They did the legwork with minimal input on my end. Very thorough run through of the truck’s systems before I left the lot. It’s a great truck and I felt informed and in control from start to finish.

Doug Hoffman

The service was excellent and my car was repaired quickly. They listened to what I had to say, repaired the car quickly and well within the price range. I am very happy.

Jim Ash

Happy with service.

Michael Perrick

Awesome staff and selection!

Jessica Desrosiers

The staff is always accommodating. ????

Ruth Nussbaumer

The repairs were excellent, and they got my car back to normal ! Wait time was a little long.

ib6andub9ok

Extremely Happy! with the Body Work completed by Fort Frances Collision Center. They were Prompt, Courteous, and the Outcome is Flawless. No signs that anything happened. It was the one Good Thing to come out of the Hit and Run incident on my 2019 F150. THANK YOU!

Nathan Hands

Never disappointed, friendly, helpful and knowledgeable staff and management. New or used they are there for you! Thank you Sunset Country Ford, love my ride!

Jeremy Lesperance

Very Happy with my purchase of my F 150 top notch staff

Paul Jewiss

Excellent service at reception, truck was serviced promptly and within the times quoted. When I bought the truck I was told by salesperson that Sunset washes the vehicle at every service as a courtesy, two services both times I asked about the wash, both times they were busy, no wash!! Hoping third time is a charm!!

Rob G

Very pleasant staff. They notified me that service was needed. Set date and time. Was asked if I needed a ride. Work was done and I was notified. Keep up the good work.

Randy Nepinak

Very slow service took at truck there and had two wait.two weeks to get it back. Would not take a vehicle there again

Steven Bryk

The staff was great and did whatever they could to get me up and going. Much appreciated.

Steve M

Great place to deal with. The staff there are very friendly and helpful. I can't say the same about other car dealerships I've been to. I know when I go to Sunset Country Ford I'll always be met with a smile and courtesy. Any issues are always dealt with promptly and have been resolved to my satisfaction. If you go to purchase a new vehicle, ask to see Dani for a great deal, her and all the staff there are a great team!

John Crispo

It's a funny experience, I was searching for a vehicle on-line. I found it 1700 km away. I called and spoke to Bob Staurt a couple of times, a very easy to talk to and knowledgeable sales person. I bought the vehicle. Arrangements were made and the vehicle was shipped to me. Bob said that I would not be disappointed with the vehicle. I received the vehicle and was very happy with my purchase, it was totally detailed and had a full tank of gas. I have never bought a vehicle on-line, especially without seeing it in person and test driving it. Thank you Bob and Amber.????

Jason Sobkowicz

Bought my dream truck from Sunset Ford. My 3rd vehicle from there. Fantastic service from John, Brittany, Paul, and Terry. Drove off with my new F250 Superduty Lariat Godzilla!! Happy customer. Great place to go and deal on a new vehicle. Who’s gonna buy the Superduty Tremor? ????

Spike Wells

All the staff at Sunset Country Ford, from the mechanics up to the dealership managers, who are superb. I would like to single out Bob Stuart, a salesman for Sunset Country Ford. I trust him 110% when I’m purchasing or trading in a vehicle that I have received the best deal from Bob Stuart. ???????? Thumbs Up for Bob Stuart and Sunset Country Ford.

Lisa Ash

Wish could no stars !Very disappointed with service! customer calls a month later after being told would do follow up call to tell when ready to be serviced . This was not a warranty matter. The store argued with customer that the problem was warranty and delays in their arrival of the parts . The problem is the store failed to take the time out to listen to customer and see it wasn't a warranty job and could be done with a few business days. Just upset that every time attempt to call to ask about service or the countless recalls the store becomes defensive and refuses to listen to the customer but use excuses and blame ford for not sending the parts to help their customers . I will never buy another vehicle from this store and from ford from simply how they treat their customers . Please ford read this and listen to your customers there are more of us and finally put how upset I am with buying a ford !

Chris B

Excellent service and quality of work performed. Always go to Sunset.

Marius Nadeau

Awesome service!

Tracy Morrish

I appreciate the attentive and friendly staff! Service is always well done and communicated thoroughly.

Adam Wigdor

John S. is the best sales guy around!

Rob Gushulak

Always satisfied with service at Sunset Ford. All staff are very friendly and a pleasure to deal with.

ape95

Thanks for making us pay over 100 bucks to wash the rims before letting a guy know you're going to do it. Yes it was in before because the vehicle was shaking to the questionable point of is this even safe and we should stop in and see what they might think it is cause we're on our biweekly town trip... conveniently washed it for free the first time, thank you for that. Back in for a recall and the same issue was MENTIONED, not asked to diagnose. Common courtesy to mention something simple to a young couple that would be more than happy to save around 110$ at a car wash or at home with a pressure washer to fix the very simple issue that was unkown going to be a reoccurring issue. I would have even washed it and gladly brought it back to pay for a service if the issue was still there. 3 vehicles purchased from there and that will be the last from me. Stereotypical dealership stuff right there

Tammy Smith

Very professional and friendly service. Top notch in my Books. My Dad always bought Ford vehicles and I am carrying on the Family Tradition.

Leon Johnson

Always helpful, was allowed to utilize the loaner due to unforeseen delays in my repairs. Service representatives and staff are a delight.

t D

Amazing service just like I have heard about, recently gave a review that wasn't a great one, and in all fairness we are only human, things happen, but after that, Sunset reached out and worked with me to get me into my new truck! I am beyond happy with how well Dani worked with us and will definitely recommend this dealership to anyone!

Bobbi Pitkanen

In the summer of 2013 we bought a new F150 FX4 Eco boost. Beautiful truck and we love it. A little while after we bought it my husband was noticing the truck was shifting way too much when driving it. There was also a clunking noise from the drivers side. We brought it to Sunset Country Ford and told them what was happening. They looked it over and couldn't find anything. I actually took an employee for a ride and he heard it as well. They changed the timing chain at about 80,000 km. The truck continued to act up. Over time the truck was losing power and shifting excessively. I called to book an appointment telling the, that my husband believed the turbo was gone. When I took it in I barely got to the lot. I had to drive 20-30 km/hr. The girl at the service desk called me and said the amount of work that needs to be done on the truck was a lot more than we thought. I asked her at that time what she would suggest. She said "I would buy a new one". I asked her to do up a quote and she said she would but it will be very expensive. Both turbos are gone, it needs a new motor and the catilac converter was plugged. I told her I wanted a quote. She called me the next day and said it would cost between $23,000 and $25,000 to fix and may be a bit more. I asked her if they were willing to do something to help us with it somehow. She said she would find out. We heard absolutely nothing from them. No call to my husband to talk about the situation. Not a word. My husband went there to pay the $600.00 bill just for the diagnosis and to talk to someone. There was no one available to talk to him. I called to ask for a copy of every thing done or repaired on the truck since we bought it. I waited about 5 days and had to call back to remind them. Still no word from them. It was like if we ignore the situation it will go a way. Ny husband has always owned a Ford and has always bought them from Sunset Country Ford and the dealership before that. I called Ford Canada and they said sorry ma'am your warranty is up. So our 4 year old $50,000 truck is going to cost us half of that to repair it. That is horrible customer service from both places. Bobbi Pitkanen

Sara Christiansen

Great customer service!!!!

D Mac

Excellent took my Edge in for multifunction wiper changeout since my other one wipers would stay on,work was done on the amount of time was said and they even topped up my low tires since gauge was on.. thankyou . Just took back my Edge and got new tires and wheel alignment done. Very great riding tires and the price I got them for was a Great deal ! No complaints . They even supplied me with a loaner vehicle since I had classes to go to, no worries. Awesome staff and efficient!

Tamara Burnell

My husband took his F-150 in for an oil change and was satisfied with the experience except the cost is a bit high.

Yulia Korunnaya

Great customer service.

Jim Krag

Excellent service to repair coolant leak from block heater.

Monty Woods

Always treated like family.

Shirley Whitefield

Was able to get an appointment in a timely manner, they arranged a loaner vehicle, work was completed in a reasonable amount of time. Very satisfied. Thx sunset Ford.

Will S

Was turned off a few years back during a vehicle purchase and also had some terrible service dealing with a body repair. Went to Dingwall after that. But seems Sunset has been improving as of late and seem more on the ball with the dealership overall. Most of the service staff are helpful but one advisor in particular has been excellent to deal with so might give them another chance when it's time for a new vehicle.

Mel Fletcher

Great service, Paul's an fantastic salesman, has helped out my wife and I twice now, going to miss Terry as sales manager!

Krista Gibson

Awesome service!

Karen Kellar

We recently purchased a used vehicle from Sunset Country Ford,we were treated with respect and the people who guided us through this were outstanding with the care and concern shown to us , We have been Ford people for a long time ,am sure will continue to be .

Martin Bobinski

I drove by other closer dealers to have recall work done at the Fort Frances dealer.. I have always received excellent service and enjoy the friendly people who work there.

David Serrano

What a great experience. We worked with Nicole who found us exactly what we were looking for. The entire experience was very professional. The truck we purchased was priced right. When we picked it up the paperwork was ready, the truck had been detailed and it had a full tank of gas, making feel appreciated. I'd recommend looking for a vehicle at this dealership!

Edward Barker

Service was good, they were done when they said they would be.

Gloria Giles

Service was excellent! Staff was cordial & friendly. Very happy with everything!

Andrew Gartshore

I was looking at a truck on the weekend over the internet due to covid 19 and they did everything in there power to help brittany in finance worked through her weekend to help get everything sorted out for me.. thank you sunset I love my new truck

Shannon Banman

Awesome service, great staff, will always bring my car here!

Dianne Stafford

I took my Ford Edge in to have the air conditioner file updated since the right side was blowing hot air. The file was uploaded for $55. I asked if it was fixed and working. I was told I would need to make another apt for that since the apt was only to update the file. Thankfully it was fixed when I checked it.

Jo Willcott

service was good rates are a little high may have to go to other service providers

Isaac Stromness

Disorganized and lack of communication