Reviews of Thorncrest Ford (Car Concessionaire)

Brandon D

We recently purchased our 2020 Ford Edge at Thorncrest Ford, and highly recommend Barbara, who went above and beyond throughout the entire process. Barbara was patient, answering all of our questions and meeting all of our requests. We never felt rushed or pressured to make our decision and Barbara guided us to make the perfect decision for our family. Barbara made the process as easy as possible during these difficult times, and we felt comfortable and safe when visiting Thorncrest Ford. We highly recommended contacting Barbara.

Adam Henderson

I can't say enough good things about this dealer. Top notch service from beginning to end. Barbara Rudzki was our sales person and she was fantastic! Barbara treated us extremely well, she walked us through every detail and was able to get the Bronco ready for pickup with only a 24 hour turn around. I have purchased many cars and this was the best experience by far. No issues, no surprises I highly recommend this dealer.

Tams Henderson

I can not recommend this place enough. Exceptional service!! Thank you to Max for recommending Thorncrest to us and to Barbara, our sales person, was absolutely fantastic. We did not feel any pressure from her and she was so helpful and knowledgeable. We walked away with our brand new 2019 Edge and we will definitely be back when we purchase a truck as our second vehicle.

Vladislav Berdnikov

In terms of their service dept. I've never had issues, everyone is extremely friendly, always willing to help you get your problems resolved and very professional. Definitely always taking my car here knowing that it's in good hands!

Defunct

I have F650 (2018) hydraulic truck still under manufacturer warranty. I bought out this truck from this dealer in last December. The engine emergency light shows up and plus I need to renew the safety sticker, so I made an appointment for service, this is the first time I do service from this dealer. The safety sticker cost was told on the phone is CAD 380 before I made an appointment. Finally I have to pay $576 to get sticker plus extra 1123.96 labour and parts total cost $1699 before tax ( labour & 1446.70 n parts $243.26). When I paid off the invoices and I find the truck engine emergence light was still showing on, I asked service agent Tanya why this problem is not fixed, this is the most important issue has not been fixed but she has never told me on the phone and she sent email the trucker was ready for pick up. I was so upset and ask her why the problem is not fixed yet, she seems very unhappy since I am questioning her why, finally she got a service supervisor Stan, but he just repeat the trucker was fine but do not know why the emergency light still on. I told Stan the trucker is under warranty, the emergency light is on means something must be wrong and the dealer will have to fix this problem for no reason. He did not explain me too much why this problem can not fixed, just told me he will have to check again and test out, I will have to come back again for check it out. This is really bad service what I have never had from other dealer. I have no confidence for this dealer for the 2nd visit.

0607 Stacey

Terry, I can’t say Thank You enough for going above and beyond and always taking the time to explain why my car died without warning and what happened and why. Walking me through each step, always returning a call helped calmed my nerves throughout the process. Thorncrest has a busy service department which goes to show they too appreciate the quality of service Thorncrest provides its customers. Again, Thank You for everything.

Kassra Mobini

Great dealership. Always been able to help me with my needs. Great and friendly service staff. Most importantly ask for Jim Zenetos as his the man you will need to know around this dealership.

john9540 john9540

Barbara was an absolute pleasure to deal with. She was quick to respond and worked hard to get us the perfect truck and a great rate. She continues to follow up months after the purchase and is always a pleasure to speak with. While we are loving our F150, we look forward to connecting with Barbara and the Thorncrest team in the future once again. Greg and karen

Michael Michna

I recently dealt with Barbara at Thorncrest Ford. She provided great service and was very accommodating making the buying process as smooth as possible. Highly recommended!

Christine Devereux

We just purchased our Ford Edge from Thorncrest Ford. Our sales lady was Barbara Rudzki. Such a delightful, courteous person to deal with. She would go above her job description to please us and we never felt pressured. I would definitely recommend her for your next vehicle purchase. Thank you Barbara!

P Lem

Very friendly dealership. Have been in the neighborhood for years. Recent renovation includes a drive in service with no appointment. Andre is the Service Manager, does a great job with his personnel. I've been coming to this dealership for over a decade. Pam was my service adviser for many of those years until she advanced into a different role. She is still involved with the service advisers. Patrick takes care of our vehicles when we bring them in, including a non Ford vehicle. They have several shuttle drivers to pick you up and drop you off. Upto date waiting area with wifi and free coffee. Very spacious. Great job Thorncrest Ford Service Team!!!

Kenedi Gavric

I have just bought 2019 Ford F-150 Lariat from Thorncrest Ford. I have visited many dealerships and not one of them gave us the support and provided us with such welcoming smiles and amazing deals like this one. We had the opportunity to meet Vijay and his crew, who helped us every step of the way, from deciding the car we want, the one we need, and all the extra features we wanted all while making sure to keep it within our price range. Due to this amazing experience, I have already recommended it to many of my friends and would recommend it to anyone that wants a good service, good vehicles, and amazing deals.

Ray Orsava

We purchased our special order 2021 Ford Ranger a month ago from Thorncrest Ford. Jim Z was our sales person throughout the whole process. It was a great experience especially the way he was able to adapt to our changes and option add ons. We are very happy with our purchase.

Derek Tomassi

Shopping at an unfamiliar car dealership can be somewhat concerning, but the quality of service from Thorncrest Ford is top notch! I was very pleased with the entire experience, from speaking to their confident and capable staff such as Jim Zenetos , to the excellent service under the hood, to even the cleanliness of the bathrooms. I would highly recommend Thorncrest Ford, and I would definitely give them 6 stars if I could!

Don Cornelius

Just bought a fun driving Focus ST from Jim Zenetos at Thorncrest Ford that I special ordered a few months ago. The process was painless with Jim handling all the arrangements behind the scenes and it even came with 0% financing. I showed up to sign the papers and got the car and my deposit back! I get a car allowance at work, so this car that Ford has fronted me will gradually pay for itself.

Pradeep Pachai

Located conveniently on the Queensway in Etobicoke, Thorncrest Ford was one of the best buying experiences I have had, and I have had many! From the first quote that I received promptly via an internet request, to the vehicle pickup, I was extremely satisfied. No hassles, no pressures made the buying experience very good. Jim Z. was the best and I have no hesitation recommending him. Go there for your next vehicle, especially the new Escape. I absolutely love it.

Shìnigami

Came a month ago and they did not want to help me or get me a deal when the other dealerships which are also ford got me a better deal on phone I guess they do not want to take your money

Gregor Tratnik

Second car with Barabara, a wonderful and easy experience! Highly recommend!

Rosetta Wright

I had a good experience today from start to finish. beginning with the service advisor to the mechanic Jeff who worked on my car. On july 30th. Amazing service thank you so much.

Igor Larin

I had a great experience purchasing a new 2020 Ford Explorer Limited. Jim Zenetos was extremely helpful in making sure everything went smoothly. He was very courteous and understood exactly what I had in mind. The price and deals were really good, and I recommend Thorncrest Ford to anyone who's looking to buy a new Ford. Thank you, Jim! It was a pleasure doing business with you!

Kristen Catell

I recently had my 2015 Ford Focus in for service and cannot say enough about my experience. My car went in on time, a full explanation of services required and done on my vehicle was provided, and overall I am happy with the level of service and professionalism I received. I have had my vehicle serviced at other Ford dealers in the GTA and I am going to stay a loyal customer to Thorncrest after my friendly and informative visit. I would recommend the dealership and their service team to anyone looking to have professional work and service! Thanks to Pamela and her amazing team!

Samim

It was a great experience to deal with them. They had plenty of options for every budget to choose from. We were provided, all the information that we needed, so we could get a better decision. Thanks, Barbara for being so helpful, and making the process hassle free for us.

Kevin Malott

I have been coming to Thorncrest for a while now and I can say by far this is the best dealership I have ever dealt with. The staff are incredibly friendly, helpful and recognize repeat customers. The facility itself is very clean and they always have coffee and treats. The drive thru service department is convienent and fast. Overall incredible service and huge selection on vehicles. I don’t see myself going anywhere else again, if you want to be treated right chose this place!

Candace Miles

This was an amazing experience! Walking in, there are gloves and masks offered on a table with hand sanitizer. The doors are automatic and the place is absolutely spotless. Barbara helped me out so much, got me a great deal on a beautiful car and helped me sort everything out as this was my first car ever... I am so happy to have a great 2013 Hyundai Elantra in my driveway now, thanks again to Barbara!! Will recommend to anyone who needs a car!!

Ravil Rakhmatullin

Couldn’t feel less welcomed.

Erika B

I went into Thorncrest Ford for an oil change a few weeks ago and Kevin Velez went above and beyond to make my experience a great one! He left my car clean and was very polite and friendly. I would definitely get my vehicle serviced from him again.

Gladys kinamore

Excellent customer service from Barbara Rudzki and would not hesitate to refer my family/friends to her in particular as a knowledgeable, customer focused salesperson. Had always driven Fords so decided to try and accommodate my 198.12 cm son and test drive other makes as well. Came back to Thorncrest Ford and traded my dull grey for a Ruby Red 2017 Escape. Love it!!!

Yossi Jose Youdovitch

I just got a car from them. The Sales Rep I was dealing with was Vijay. They were so professional the manager was nice everyone was so accommodating. Such a great experience and highly recommended. I would for sure come back to this location to purchase my next car. 5 Stars A+++++

Andres Vosu

What a top notch dealership! Due to the circumstances of these Covid times, the pickings were slim, everywhere, for the vehicle I wished to purchase. Assistant Sale Manager, Mervin Kwas, however was on the case, always remembering my wants and delivering me a vehicle beyond my wildest expectations. Thank you Merv. Thank you Thorncrest Ford!

Jemerson James

Over the summer, I visited many auto dealerships to find my ideal vehicle. Those visits were unenjoyable because of the excessive pressure for the sales representatives to make a sale. Visiting Thorncrest Ford, and meeting Barbara for the first time made my customer experience exceptional. Being a very discriminatory customer, I was truly impressed by her amazing customer service. She devoted the time to ensure that I find the right vehicle and demonstrated a keen awareness of my needs. I left Thorncrest Ford very happy and satisfied with my purchase decision thanks to Barbara’s dedicated and committed service.

LUSO ROOFING

Have purchased several construction vehicles from here. The salesman that we have always used has been Carlos Mendes, he gave us great deals on all our commercial vehicles, but the best part about is that he has a relational approach to his work, when ever we are in or we have questions he helps us out! Highly recommend meeting with him when looking for a ford!

Dana P

I was speaking with Vijay yesterday about the trade in value of my car. I was quoted about 30% of it's actual value. When I told Vijay that I wouldn't be trading in my car he told me I didn't need to use a tone with him. I'm still not sure what he was referring to. I ended the conversation with him. 2 minutes later he sends me a text message. He said "super unfortunate to speak with rude customers like yourself Dana. Best of luck with your fiesta" 100% lost my business. I won't be buying a new car from them and I won't be taking my car there for service anymore.

Rogerio Borges da Costa

I am very pleased with Dealer ThornCrest, not only for the excellent purchase but for the transparency and agility with which the deal was made. The Customer Service was a differential that surely loyal to any customer. Mainly by the Saleswoman (Barbara Rudzki), for the personal and dedicated service, sparing no efforts to make the customer satisfied and thereby winning a customer and a friend. The process and speed in negotiating is a differential compared to other Dealers, so much so that I went to other dealerships to see other options, but ended up coming back due to the treatment I had in the store to close business and leave with my new vehicle, having been fully satisfied in all aspects. If you can put the above testimonial on the site I think it can serve as a parameter for someone who doesn't know Thorncrest yet, feel comfortable knowing the store in person and make a great deal.

selvur serfor

Quality service and care... as usual Colin taking care of us like family. and shout out to nick the technician for doing an awesome job and saving our day.

Justin Rossman

I've been waiting months for this repair. A few days in advance I called and asked them if I'm still set for my appointment, they had no clue about it. They were willing to do the work, however. I asked them if I could get a shuttle back home since this would be an all day job, they said it wouldn't be a problem. When I arrived they said they had no shuttles because of covid. I understand why they don't have shuttles, I'm just saying they should have told me before I stranded myself there. Always get bad customer service at this place, they are WAY too paranoid about the covid thing. Other Ford dealerships are MUCH better than this one. Stay away. Run by incompetent people. Update: They called me and told me that they ordered the wrong part, even though I repeatedly told them which part I needed and I only had this one day to get the repair done. I called multiple times to confirm, and they still messed up. AVOID THIS PLACE!

Cameron Gray

I bought a 2018 Ford Edge Titanium (custom) and dealt with Mervin Kwas - the experience couldn't have been smoother. Mervin was attentive, responsive, and did some extra leg-work for me to get the winter tires equipped by the day of pick-up (which required some hunting). I'm extremely happy I chose this dealership to do business with!

Anissa Khan

Kanv was extremely helpful and knowledgeable. He helped my family make the right choice and it felt like we were dealing with a friend who had our best interests in mind rather than a typical sales man! Thanks Kanv!!

Caroline Godin

I purchased my car here and have continued to have all my servicing done with them. The customer service is top notch in both sales and service. The staff have all been there a long time, have excellent product knowledge, and try their best to put the interests of the customer first. When I first purchased my vehicle they gave me great tips on how to reduce my maintenance costs that have served me well.

Susan Chen

I have been to this dealer for almost two years ever since I had my Mustang. I regret to say my recent experience is way below expectation. I came in with transmission issue. The rep told me is electric issue without even checking my car and told me to come back in two weeks for an appointment. I trusted them and didn't know any better. Two weeks later, they told me it's a transmission line leak. I was basically driving without transmission fluid for two weeks. Terry offered no apology and not agree to fix if there is any internal damage. Worst of all, I asked for a loaner car since my car has to stay there for two days while they wait to get the parts and fix it. He lied to me in email that Ford dealership doesn't provide loaner car. I found out when I picked up my car that they actually do provide loaner cars. I am very disappointed with my experience. I hope you all watch and have better luck than me.

Terence Louw

Was very happy with the service, the quality, and the cost of the car we bought. Kanv was an excellent consultant that served us with respect and care and provided excellent service. He responded to all our questions and concerns. I would definitely recommend him.

Kevin Guo

Many thanks to Merv for assisting us purchasing our vehicle. He even helped us secure a good number on the license plate! Thanks again!

Ginam Ko

Recently purchased 2015 Ford Edge with Jim Zenetos at Thorncrest Ford. Jim was very knowledgeable with the vehicle and offered a great deal. Service from Jim was extremely personable and professional during entire process. Jim always responded quick via phone or email If I had any questions. Upon delivery, Jim walked me through the vehicle and it was very helpful. Overall, I am very satisfied with the service and the vehicle. Jim is truly a great ambassador for the Thorncrest Ford.

Archil Kartvelishvili

I had the best service that i have ever had at any Ford Dealership. the staff was very friendly and helpful. Muhammed sales reps couldn't of been more accommodating . I am very pleased with the service i received and with the vehicle that I purchased. I will definitely recommend Thorncrest Ford to friends and family. Thank you very much .

Samara Anni

If you appreciate an amazing customer service ask for Barbara the sales person she did an amazing job with us and assist us to buy our dream car ! She is so nice and always answer my phone calls and solve all my doubts even on Saturday ! If I can give her a thousand stars I will give because she deserve it ! Me and my Husband Michael are so happy with our new Ford Focus ! She always find something special and that will fit in you budget !! Ask for her and probably you the next doing this review ! Thanks a lot Barbara !

Stacy Parker

Leased a Ford Explorer. Great sales service but once you need the service department beware! After fixing an electrical part issue with the trunk at their service department, a week later all electrical/battery seems to be an issue and I was stranded 4 x in a week as the car would not start. Although I pay for lease, they would not service the car for two weeks (cant drive it anywhere) and refused to provide us with another car while we wait for them to fix the lease we pay for. Awful service and lack of customer service.

Nah Cura

This 5 stars goes to Ford for an excellent job. But mainly goes to Barbara - the one who helped my dad even though he doesn’t speak or understand english. She is kind and helped him patiently to find the perfect F150. I have no words for all that she did and still does for us. I can text her and call her whenever and she would be just as patient as she was when we met. Thank you!

Alana Nassiah

I recently leased a new Ford Escape from this location. As a newcomer to Canada, I was having problems finding dealerships who wanted to work with me. I visited a few where I felt disrespected and undervalued as a customer. I had almost given up hope until I decided to give Ford a try after one of my many bad bus encounters. I was connected to Vijay and from the first phone call he gave me hope that I could get a vehicle. I had plenty of questions, but he was very patient. He was never pushy and truly listened to what I needed in my car. When I told him that I didn't need all the fancy features, he didn't try to convince me of why I should get it. He simply listened and got me exactly what I wanted. In the end, I got a great car within my budget. I was approved and received my car in just a matter of three days. At other dealerships, I would still be waiting for a call back. Thank you Vijay for not treating me as a number, but as a person. I really appreciated your help.

Amelia Cass

Merv helped us with purchasing our Bronco and answered all our questions! Super helpful!

Lee H

Just got a new vehicle from Thorncrest Ford and all the thanks to Barbara who helped me from start to finish with getting it. Barbara was amazing to deal with alongside Carlos and Bryan who all made me feel that my experience mattered and was of value to be an appreciated customer. I'll consider this dealership first before going to any others.

Eva Rende

Having been a customer of Thorncrest Ford for 3 years, I can gladly say that their service has remained beyond excellent. It is a place where you feel welcomed, and a place where the workers want what’s best for their customers. In the course of these 3 years, with the help of Antonio De Candia, we have purchased a total of 5 cars (3 mustangs, a Ford Escape and a Ford Explorer). My family and I are very happy clients and will continue to purchase cars from Thorncrest Ford.

Chalice Blazeup

Really poor service by the parts department. Don't go there around 4:30 they will leave waiting till 5 to let you know that parts is closed.

David Johnston

Took the car in for service and an oil change. Of course I was all nervous as we're in the middle of a pandemic but the service area was well setup to spread everybody well apart. The staff were super helpful and answered all my questions about the car service. Great work!

just for fun

Barbara was my sales person and to be honest she helped me a lot with trading my old F150 as well as purchasing the new one. My new F150 was ready for pick up the next day.I would definitely work with her again. (overall very good buying experience)

Jackie O

So happy with my new car that Mervin helped me purchase! He displayed great customer service and I really appreciated everything he did for me! I 100% recommend this dealership!

Logan Ambrose

My wife and I have now had the pleasure of dealing with Vijay 3 times through various leases for our vehicles. Every single experience has been better than the previous. When one of our leases on our Escape was coming to an end in December 2020, Vijay contacted us very long before the end of the lease to see how everything was going and to help us lay out our options for our next vehicle as we already informed him we would be looking for an F-150. He warned us of the limited stock in general going on in the car industry due to COVID-19 which led us to start thinking about what we wanted to do sooner rather than later. Vijay's proactiveness of contacting us early allowed us to order a new truck to the exact specifications that we wanted so it would get to the dealership in a close timeframe to the end of our lease. We could not be happier with how everything turned out! Vijay went above to ensure everything fit our needs and is NEVER pushy like many other car salesman. He makes the experience so enjoyable to the point where we drive an hour to get our vehicles from him even when there is a Ford dealership 5 minutes from our home. Vijay has also contacted me a few days after getting my new truck to ensure that everything has been okay and if there is anything else he could do for us. I cannot thank Vijay enough for the amazing experience once again and I look forward to the next time we can do business with you!

Britt Dolinger

Ryan is the best thing they have at Thorncrest, if everyone there at the service dept took their job just as serious then that place would be amazing. Changed my perspective. About 2 months ago brought my car in and had a horrible experience. However this time around Ryan really made the difference. Professional, honest and informative. Loved the gas card guys! Thank you again Ryan!!! Keep up the good work!

Inez CM

Jim was very responsive, pleasure to deal with and very helpful from the minute I walked to his office and picked up my brand new truck. I highly recommend this dealership mainly because of how Jim treated us. Thank you.

MUHAMMED MALIK

Nice people and good experience. I always have the extended warranty on my vehicle, and the guys here always took good care, always gave me a loaner vehicle but not sure how would the service experience be if I didn't had the warranty on my car. So far so good though

Kelly Gonzalez

We went into Ford just to look and ended up buying a car not because the car was fantastic (which it was) but because the quality of customer service provided to us by Barbara R (our Sales Consultant) and the rest of the Thorncrest team (Antonio, Ali to name a few) was beyond superb! Barbara provided superior customer service! The entire purchasing experience was flawless, seamless and smooth. I will definitely be back and referring Barbara at Thorncrest!!! Thank you Barbara and team!!!!

tausif rahman

I recently purchased aftermarket brake pads and rotors for my 2010 f150 and they wore out a lot quicker than usual, I came into the dealership on Saturday for pricing and information, I was speaking with Graham and he gave me a better price than I was initially quoted and also told me about what brands to stay away from if I still wanted to purchase the parts aftermarket. Very helpful staff and friendly enviornment. What a sweetheart !

Sean Fitzgerald

After calling around to multiple ford dealerships telling me I would have to wait a week before I could bring my SUV in for a simple oil change left me upset.. well that wasn't the case with Thorncrest Ford!! They booked me in for an appointment the next day and the gentleman who took care me was very nice and extremely professional. I will now only deal with Thorncrest Ford!! Awesome service :)

Sage Bouchard

STAY AWAY. what is the point on bringing my vehicle here if you don't get it back??!!!!! I was told my car was ready for pickup and i NEEDED it, that I was coming to get it and pick it up from the lot. THEY DIDNT LEAVE IT IN THE LOT. now I have to arrange for rides and ubers to and from work until someone FINALLY phones me back?!! is this a joke???? Worst service EVER. give me my car.

Jim Chadwick

I've been taking my former vehicle (2005 Ford Escape) to Thorncrest for servicing for years. I have always found the Service Department reliable and trustworthy. Special thanks to Stan for all his help when it was time to retire my Escape. There was no other place to buy a replacement. Muhammad Ghori made this an easy and efficient task. I'm so very happy with my 2017 Ford Fusion! Overall vehicle service and purchase experience is excellent. Thanks Guys!!

Muhammad Tayyab

Their sales department and other departments I have spoken with are nice but Horrible service at part location. I bought my mustang from them. My car check engine light was on. First repaired no charge cover under warrant, after 3 month Second repair for same reason and no charge but for third time it is the same reason again and this was charged and not covered under warranty. How come it was covered under first two times and third time I had to pay for it. They also worked on my quarter glass mirror without me authorizing them. I spoke with specialist and he forwarded my case to his manager. I left theee voice mail to managers and I have no response from him. I was charged 150 for quarter glass and 115 to check engine light. I’m not coming back to this location after this.

Jordan Franks

Will never go back here again. Dropped off my gf for an oil change; she has 20k on her car and they told her she needs all new brakes and rotors. They didn't give a vacuum or car wash and when she inquired she was told she could look at the detailing packages and pay as they apparently don't do car washes or a light vacuum with the service of an oil change... my dealership always does a full wash, vacuum of front and rear floor and when they are not busy they even clean and shine my dash and tires........ Told some of my friends about this poor service and funny enough my other friend bought her car here and the transmission blew within 10k and had gone back several times to have the dealership completely refuse to address the problem.

Angelica DiMaso

Barbara & Antonio were great. They constantly followed up with us and made sure we got the best price possible in a vehicle we were more than happy with. Thanks!

Vlad Blazanin

Though the initial sales experience with our 2015 Ford Edge Sport was quite good, I have to comment on the service department at Thorncrest Ford. I do not understand how this place stays afloat. The communication within the department and to me was almost non existent and on top of this my vehicle is in worse shape now than prior to me bringing it in for warranty repair. After 7 days and 2 attempts, the issues present were not fixed, I was never given an explanation or any paperwork - I was just called 15 minutes before they closed to let me know the vehicle was ready. It was not fixed, though I can see attempts were made because the light covered head liner has dark greasy hand prints all over it. Literally over the entire headliner. Great. I'm going to try another dealer and hopefully they are a little more skilled in repairing their vehicles and their customer service. I can assure everyone reading this is not an isolated incident, because I've had similar experiences in the past with different vehicles. Back in 2014, I was quoted $500 for brake replacement on my 2011 F150 - after paying $750, I noticed smoke coming from the right front wheel . I got out to have a look, and it was obvious there was an issue with the brake installation. I took the vehicle back, but the service advisor did not even want to have a look - he said it was cold and snowy out. I was heading on a 700 km (each way) road trip so I was a bit concerned. Once I got to my destination, I could easily see there was something wrong so I took my vehicle into the local Ford dealer in Sault Ste. Marie where they informed me the brake pads were installed backwards and the calipers were never serviced. I paid this dealer to repair the mistake and to Thorncrest Ford's credit, they did re imburse me for that repair but never once admitted to a mistake and never apologized for the headache they caused. I have been a Ford owner since 1993, in fact my father was a 40 year employee at the Ford plant in Oakville. This was part of the reason for purchasing this vehicle, but I will honestly and wholeheartedly admit that I regret ever walking into this dealership. I would recommend at ALL COSTS to AVOID this place and drive a little bit farther to the next dealer. They claim to be the best in Etobicoke according to Reader's choice awards but that's only because they are only dealer left in Etobicoke. Anyways,

Julie Morton

Thank you Barbara and Debbie for making my experience in purchasing a Ford Edge seamless and easy. You guys made me feel that you really cared about my needs and made them top priority. I would love to recommend Thorncrest Ford's Barbara and Debbie to anyone who is looking to get a new car.

Claudia Nrejaj

Antonio, Barbara and Debbie - Thank You!!! This is the best experience I ever get dealing with shopping for a car. Quick, fit with everything I have asked for. You guys go beyond limits. I am so happy and never thought I can make a deal in the same day satisfying' all my expectations in terms of price, model, warranty, model, etc. Knowing you for a long time but this is extremely satisfactory.

Peter Forint

Just had a great car buying experience with Carlos Mendes at Thorncrest. I was helping one of my senior citizen relatives, and Carlos was very patient in explaining all the options and features, and helping them decide the best fit. It was the most professional car buying I've ever experienced. If you're interested in a Ford, go see Carlos.

Steve Ulrich

Penny and Patrick in service were exceptional. They fit me in last minute on a Friday of long weekend simply to check my concern and ensure my vehicle was safe for a road trip up north. I'm so grateful! Been to many Ford dealerships, NONE have compared to Thorncrest! Thank YOU !

ben mazzotta

Just picked up a Ford Escape Titanium Hybrid and loving the car. Jim at Thorncrest did a great job finding us the perfect car at the right price. Salesmanship and service top notch!

Andrew

Hi everyone I had an amazing experience in Thorncrest Ford I bought my F150 with Barbara and Debbie They were outstandingly quick and responsive The whole process took not even two days Thank you again!

Sean Holmes

Had a really great experience with Thorncrest Ford and Vijay Chaddah leasing my new vehicle. I was on the fence with what to get and the no pressure and straight forward approach really helped me to narrow down my options and get the right vehicle for me. Costs were all presented up front and I truly felt that my needs and wants were being listened to throughout the process. I visited several dealerships during my decision making process and I'm very happy that the vehicle I chose was also at the dealership which I appreciated the service of the most. I recommend you speak with Vijay if you're in the market for a new vehicle.

Alan Wechsler

Other than a single trip to Summit Ford for service (iffy) my Fiesta ST has been serviced right here since new in 2014. The team (especially Colin my Advisor) genuinely looks out for my best interests. Their enthusiasm is palpable, their candid recommendations laudable, the work performed right the first time every time. And the coffee’s pretty good too :)

Dustin Titus

I wasn't impressed with Throncrest, unprofessional and unorganized. I wouldn't recommend using this dealership for sales. Their service department on the other hand is great!

A D

I wish google allowed 10/10 review rating because that is what Thorncrest Ford deserves. I regretfully purchased my 2017 F-150 from another ford dealer, after a terrible experience I moved all my service and sales to Thorncrest Ford and they have treated me exactly how a customer should be treated. Staff is knowledgeable, very friendly, happy to serve and help you with anything you need. Mark (parts manager) is an absolute gentleman and a genius when it comes to you’re Ford, he will set you up from top to bottom from custom truck accessories and parts to getting your dream mustang built, Mark will get the job done correctly and professionally. Technicians are clean, knowledgeable and professional and I appreciate knowing my truck is well looked after when I drop it off for service! Thanks for an awesome experience! 10/10

Lianne Girard

Thorncrest Ford has consistently provided amazing customer service. Their entire staff (from the service receptionist to the mechanics) are extremely knowledgeable and respectful. As someone who has limited knowledge of cars, it's always tough to find a mechanic who is honest and trustworthy. After a slew of bad experiences with independent dealerships, I was lucky to stumble upon Thorncrest Ford. They do a fantastic job with answering my questions and explaining all the work that needs to be completed on my car. Working with George and his team has been an absolute pleasure. Also, they have free wifi and coffee in the lounge so it's perfect for getting work done while they're working on my car :) OR, I'm pretty sure they have a shuttle that will drop you off/ pick you up if you don't want to wait.

S T

To whom may be concern, I want to mention that I came at this location “Thorncrest” for three years and this is my second car, a Ford Explorer. I received a notification a few days ago, a service reminder, that I can drive up at the door and I was happy because it was the good moment for service. I came around 11 :10 am and I checked if it was possible to have an oil change. I was received by a lady and she told me to talk with the assistance service person. Then, I was received by an young gentleman who told me that it was possible and to wait a few minutes because some of the registration persons was in a meeting. The car was ready for service and 5 minutes after, another person came to ask me my phone number and if I was here before. Shortly after that I was told that people needed to go for lunch and the oil change would be done after 1:00 pm anyway and I would better come later or another day. I did argue with him and I said that I would schedule for another day. Even if it was true you don’t say that and not even apologize. I come at this location for 3 years, even on the most busy moments and they never told me that. They always told me to take a coffee to stay in the waiting room because it would be longer then normal but at end everything was good. Shortly after the service they used to ask me for a feedback and I always give 5 stars ⭐️, so disappointing. I work in the customer service industry as well, for more then 15 years and I will never tell my customers such thing. This is old fashioned customer skill and too bad for the person who hired you because she'll or he'll be deceived by your hypocrisy.

Katydid nt

Just wow. I have had a long-held distrust of dealers, but that has gone away, after taking my F150 to this dealer. It had sat for months, so I asked the mechanic to check it all out, as well as fix a known 4x4 issue that another mechanic tried twice to figure out and couldn't. The 4x4 turned out to be a $40 part and a bit of labour only. Found the problem pronto too.The startup issue turned out to only be a bad battery, instead of a blown alternator. They were honest about that. He found a few other things, but I know he didn't take advantage of a blank cheque, so to speak, and a girl who owns a pickup truck. I dealt with Tanya and, boy, does she have great customer service skills. Such friendly, effortless, steady communication. I was blown away by her. My truck is running beautifully. I was so grateful to have had such a positive experience at this dealer, during these less-than-positive times!

MACHEZ ENENDU

I went there to look for a car. They are very organized. A woman named Barbara was very helpful. She went above and beyond to help us get the car we needed. Barbara is amazingly good and has excellent customer service. Thanks.

Cristina M

I recently purchased my new Ford Focus hatchback from the one and the only... Carlos Mendes. It's obvious how dedicated he is to his position and even more so to his customers. His customer service skills are exceptional and his product knowledge is pristine. He was courteous and thoughtful and for that I am so grateful. Thank you Carlos, you are undeniably, my favourite sales representative!

Alina WL

I'd highly recommend Thorncrest Ford! I just bought a car at Thorncrest Ford Dealer Etobicoke and couldn't have been happier and more satisfied with the quick/reliable service and friendliness of the staff. The saleswoman, Barbara, is the best person I met in the industry so far. She was fast, clever, to the point, very nice, professional and most importantly transparent and dedicated. Was incredibly knowledgeable about the vehicles which was helpful to make a decision. I purchased a Dodge Dart in GREAT condition. There was no hassle whatsoever and I would recommend Thorncrest Ford to anyone looking for a used car or new car. I cannot stress enough how wonderful the staff was to me and how easy they made me purchase experience :)

Robert Sarra

First Ford service experience and I'll be coming back again and again! Brought my Ford F150 in for warranty service (which I purchased used at another non Ford dealership) and the service department was outstanding. There was over $5000 in repairs required and the team was incredible in keeping me up to date while handling some surprises along the way, which allowed me to get through the entire process with ease. A special thanks to my customer service agent Tanya, who really deserves much of the credit for keeping things moving smoothly. The tech did a great job as the vehicle has never run better.

Jason Hibbs

A huge shout out to Stan at Thorncrest Ford for his amazing service of my Ford Focus today. I had a noise in my car that was causing me massive stress. I took my car to three other mechanics who couldn't figure it out and within a half hour or so he had not only figured out the problem but had it fixed for me. His professionalism and concern for me as his customer was above and beyond for a service centre. Stan and his crew at the Thorncrest Ford service centre will have my business from now .... total 5 stars!!!!

Anna Parker

At Thorncrest Ford, they go out of their way to make prospective customers feel welcome, no matter how many times you go in to "browse". Zlatko was incredibly personable, knowledgeable, and authentic. He patiently answered all my questions and I felt great about my purchase. This is my first Ford and I'm looking forward to sending my kids here for their first cars when the time comes. This dealership goes out of its way to provide a top quality customer experience.

Michelle W

I had an enjoyable experience at Thorncrest! The Service Tech Mike was nice, patient and understanding of my concern when I brought in my Ford Edge to fix a weird sound I was hearing when I was driving. Overall I was impressed with Mike's hospitality and his continuous updates of the status of my car

will251

We all know that servicing your car can be a Stressful and in many cases Expensive experience, sometimes expected and sometimes unexpected! It sure makes it so much more Satisfying when your Service Advisor works with you and more so, "For Your Best Interests"! I have had my 2012 Ford Edge into Thorncrest a number of times in a short period, some expected and some unexpected. My Service advisor was, and will continue to be, Ryan Hannan. Ryan went "Above and Beyond" to get me the very Best he could for the problems that I was having. Note: my car is by no means New, it has 148,000 kilometers on it. Maintenance is not free, we should all know that. Ryan found an Extended warranty that he applied and also worked out a Rental Loaner for me, plus he credited the previous work that had been done to correct the problem, which it could not do. When we leave our cars in the hands of the Service department we are really leaving them our wallets. When the Service Advisor works for you the way Ryan has done for me it makes the entire experience so much more satisfying. In short, I am saying: "If you want it done, done right, at the very best price, along with Expert Knowledge and Understanding", then take your car to Thorncrest Ford! Thank you Ryan and Thank you Thorncrest Ford! Ted Williamson

Magda Andruch

I had the pleasure of getting a 2018 Ford Escape from Thorncrest Ford this past weekend. Debbie Roberts and Barbara Rudzki were absolutely great! They worked for me from beginning to end. Got me a great deal on my new car and took care of me like we were old friends. Barbara explained all the features of the car to me with patience and Debbie worked out a great deal on my financing. It was an absolute pleasure buying this new car. The whole process from coming in and looking to picking up the new wheels took a total of 3 days. Will definitely go back and I definitely recommend this dealership to everyone who is looking!

Bartman

First time in for service with my F150 that was sourced from an out-of-town dealer. Impressed with the drive-in service lane and my advisor, knew what I was there for and gave me a time frame for the work. She was bang on and I was out the door in a timely manner.

Erin Mathers

Came to help friend and dad purchase car and we had Barbara. She was great. I will be coming to see her for my next car purchase

Collin Beattie

I have a relatively new car that I take to Thorncrest Ford for all the servicing. Originally my plan was to just use the dealership for maintenance until the warranty period was over. After dealing with Thorncrest for 2 years I don't see any reason to go elsewhere, they have fair prices, don't try to upsell me on unneeded items, friendly and professional staff, courtesy shuttle and an excellent booking and communications systems. Better than any other dealership I have dealt with in the past.

sid bursal

I never had so bad service before I really regretted to choose them to especially Mathew

Adrian Vera

Ken was the best. He approached me on the lot and did an excellent job helping me pick the perfect vehicle. Highly recommend Thorncrest Ford and especially Ken for your next vehicle.

Majid Hameed

Excellent service. We had very good deal and great friendly customer service.

Kristin Serrick

Staff are super nice. My car has always had great service without being over-sold on additional repairs. Just bought a 2021 escape from Barbara. Was an easy and fast process. Great staff. Great service as always. Highly recommend.

Lem Ras

Met Barbara Rudzki on my first visit to Thorncrest Ford. She was knowledgeable in all the vehicles at the dealership and guided me in my decision making process. I also met Bryan in financing and Carlos, one of the mangers who made my trade in very easy. Michelle at the front desk is very helpful. All staff are pleasant and professional. I have been very happy with my truck and would recommend anyone who is not sure to visit Barbara at the dealership. I was in and out with my new 4 x 4 in no time at all!

Alex Milic

Michael Oliver just sold us a New F550 w/ aluminum dump. Great price and service! Alex M. President - Nusens Niche Contracting

Aarron Thornton

Had a great experience with Vijay at Thorncrest while searching for a Bronco (not an easy find right now) a couple weeks ago. He spent a good amount of time showing us the vehicle, sharing information about availability, discussing features and answering so many of our questions. It was honestly one of the best experiences we've had at any dealership. He's a genuine person and fantastic to deal with.

Bruce McKay

I got a great deal on my 2015 Mustang quickly and with no runaround on my first visit to Thorncrest Ford. I took note of online comments and recommendations and went to Thorncrest after checking out the competition, suspecting the best deal might be there. Jim Zenetos was very knowledgeable about the car's features (unlike other sales people I had encountered), the team gave me a fair allowance for my trade-in (unlike elsewhere), they threw in a price reduction, and there was none of that "My boss wants to change the deal" stuff that I've always hated in the past. Jim gave me a thorough in-car briefing on the car's operation when I took delivery, I left happy, and still am.

John Bernardo

Sale experience was great. Once that was over there is zero customer support. Try getting a hold of someone at the dealership to help you or see how long it takes to get a simple oil change done. Will go somewhere else for my next car

Mustafa Ghaten

They fixed up my hot rod for me. Very happy with my service. Got my car a few years ago from another dealer, and every dealer I have taken it to has done a great job fixing the problems I had ( very slight recalls that were fixed that day) . Anyways I'll never go to a Chev dealer again because the service at Chevy is nothing compared to how the guys at ford treat their customers. Buy Ford if you want good service! That's my experience anyways. Thanks for fixing my trunk light problem Thorncrest Ford!

Kelvin Staworowski

I came in to see a Jeep wrangler and have been dealing with Barbara! She is amazing and professional to deal with. I highly recommend her to anyone who is looking for a ford or a used car! Thank you Barbara for the amazing service!!

David X

I don't know how this dealership hires receptionists. Called to resolve an outstanding issue regarding a deceased client of theirs and was given the runaround to irrelevant Ford headoffice when the client has been their customer since the 70s. Called back, asked to speak with the GM and was transferred to an invalid voicemail, had to call back 5 times to just leave a message at the proper desk. No compassion, no empathy, no class, no professionalism. The MALE receptionist had the worst customer service attitude I have ever encountered anywhere and extremely dismissive, argumentative and confrontational. THINK TWICE!! Many better dealership out there or even just 5km away.

Jilgin Williams

Good service by merv.

Marcello D'Onofrio

Great dealer. Good service. Excellent staff

Ranald McKechnie

Jag was such a wonderful help when I bought my Mustang convertible. He was patient, knowledgeable, and he went the extra mile to make sure that I was satisfied. When I noticed that the car only had a car manual in French he made sure that I got an English version free of charge. I would wholeheartedly recommend buying a car from Thorncrest. Thank you for everything, Jag.

Far K

I always go to this location for my services on my truck. Karan always takes care of me. Great guy, great customer service. Honestly, nothing but good things to say about him as well as well as the dealership Ns the services they provide me. Top notch.????????

Chrissy Seehaver

Just bought an Escape Hybrid and am so happy with the purchase! We had a million questions and Vijay, our sales consultant was able to answer them all. The purchase and delivery was extremely smooth. They went above and beyond to make the experience great. Second car we have purchased from Vijay and Thorncrest Ford, great service both times!

Malcolm Campbell

The service was exceptional, Karan Salwan my service representative explained how the work was to be done on my van, he explained the process in a manner that I understood and was completely comfortable with. Everyone I met at Thorncrest Ford was friendly and informative. Give them a chance with your vehicle and see the difference with Thorncrest Ford. Thanks much for all you do!! You'res truly Malcolm C.

Chris Kostecki

shopping for a new car, stopped in here to check out new and used ford explorers. I was leaning towards late model used and the salesman had no interest in showing me anything. I bought from another dealer (white oak) who was much more interested in showing me used models and sold me a year old car. from this limited experience, i wouldn't go back.

Arthur Halicki

I have purchased 2 vehicles from Thorncrest Ford. Barbara R is just so amazing that I keep going back. She is great at explaining everything and is always very professional. I would strongly recommend working with Barbara from Thorncrest Ford if you're looking for a vehicle. She is simply the best!

J Deschamps

I always get top notch customer service here. The whole team is super friendly. Special thanks to Pamela Hill and Tanya DeMelo for having my leather seat repaired. Excellent communication and service. Above and beyond as always.

Craig Fisher

Had the BEST experience that we have EVER had purchasing a vehicle. We dealt with Barbara Rudzki, and she was fantastic. The entire experience buying our car from Barbara was great! (first time I can ever say that!) She treated us professionally, with respect, and honesty, and she went out of her way in assisting us. Made it easy to purchase from Thorncrest Ford. We WILL be back to see Barbara when searching for our next vehicle.

Peter Terp

I have been a loyal customer of the Ford service department for 7 years. It seems that every time I bring my vehicle in, someone screws up. They either don't know what they're talking about, or don't do the work that is agreed upon, forcing me to come back another day. My experiences have been so frustrating time after time, that even though I have decided that my next vehicle should be an Explorer, I don't want to get another Ford; no more visits to Thorncrest Ford service department would make my life somuch easier! At one time I had a question about a fan in the back of my SUV, it didn't seem to be blowing air out. Three visits later, with suggestions that I visit an outsourced body shop, and that all the moulding in the back had to be pulled off to investigate, someone finally told me that everything was working as it should - the fan sucked air in for circulation, it didn't blow air out! Nobody in the service department knew this! Most recently I was to have brake work done, but was unable to pick the car up before the service department closed. The service technician arranged a loaner car for me, to be dropped off at my place of work. Much to my surprise, I found my own car waiting for me in the lot-no work had been done, so now I have to scramble around another day to get the work done. Same old story. Too bad, place looks good, and staff is friendly.

Big Ben K

I had absolutely, positively the most incredible experience with the service department of Thorncrest Ford. Not only did they take my car on very short notice (less than 24h notice), but I also got to deal with Pamela, who was one of the nicest and most helpful people I've had the pleasure of talking to. Thorncrest isn't the closest dealership to where I live, but I know I will be taking my car back to Thorncrest whenever it needs to be serviced. Exemplary service and incredible staff! Thank you!

William Scott

NEVER NEVER NEVER go here for service. I bought a new car this weekend after my several awful experiences. I have driven a Ford my entire driving life. Until now. I will never ever go back to the Ford company. If you are reading this I am warning you to warn you in advance. If you like dropping your car off and having nothing fixed..this is the place for you..if they tell you 15minutes it really means 2 hours. So if you like waiting then this place is for you....if you need parts for your car..they will forget about it ...so this place is for you.....if you enjoy having your wife discriminated against because she is female...then once again this place is for you. 1.7 out of 5 for a reason people. I find that a high rating. They will leave you feeling salty. In closing, I did not need a new car but went out and got one out of fear of having to deal with thorncrest ford again.

Vanesa Stay

I'm a brand new customer, trying to get done my very first service for Ford Explore. after 30-40min my car was still seating on the parking lot without any attention waiting for on my "Quick Express Service"(no appointment need it Service) I found their service was very very slow, had to go back and remind few time. At the end I end up taking car back without oil change, had to reschedule it for another day:(!! So much for a good service, very very disappointed!!

Caitlin Coffey

I've brought my company vehicle here a couple of times now. Tanya & her team provided awesome service and we so accommodating to our pickup and drop off schedules. Will definitely be returning!

Keeva2108

Took my car in because the check engine light was on. After they ran a diagnostic, they told us that there was nothing they could do to fix the fault and that the Ford recommendation was to keep driving with the check engine light on!! We had to request that they redo the diagnostic again, as this is unacceptable to tell a customer to drive off with the check engine light on! What kind of car safety and service culture is Throncrest Ford promoting that they would recommend a client to drive off with the a persistent check engine light!!

Jill de Larzac

I did not purchase my car from here, but based on their parts & service departments alone I believe my next car just might be. I went in to grab brake pads, as we've done this before on another car and they were extremely helpful. I went in with nothing but, "I need rear brake pads for my Ford Edge." Bob sent me to service to ensure we got the right VIN number, he then helped me with getting the pads very easily and efficiently. What do I like most about this place, they are supportive and helpful. And if for any reason you are unsure of what you need they will talk you through it. I have had nothing but great experiences here, and I will be coming back.

Kal Sukkar

Very disappointing dealership! Outdated with hardly any sense of customer service. It felt like a massive, empty used car lot. Being foreign to the ford brand, I was not impressed and didn’t feel the desire to drive/own any of their vehicles.

Vladimir Veizaj

One year ago, I bought a car from Thorncrest Ford Dealership and it's the time to remember the good experience I had, working with salesperson Barbara Radizki. I was extremely impressed with her, she took the time to assist me and went out of her way to find what I was looking for. She was very pleasant and knowledgeable and did a lot of search. After 4-5 days of searching she found the right car for us with the price meeting our requests, a 2017 Ford Escape Titanium. Now, after one year driving this very nice car, I am very happy and I would like to thank Thorncrest Ford Dealership and specially Barbara, for her friendliness, patience, honesty and her very good customer service skills. Vlad

Alex Guthrie

Barbara was a delight to have as my saleswoman for the purchase of a new Ford Ranger. I strongly encourage all new customers who are looking for an effortless sales process to use Barbara at Thorncrest!

Chris Dallas Dualped

These guys are amazing here what can I say, I was served by a gentleman by the name of Jim Zenetos who was very professional and knows his stuff, I went in there for tires and rims and we ended up talking about all kinds of cars especially the new Ford electric cars that are on the horizon and this guy didn't disappoint he new everything I threw at him from the new Mustang Mach-E to the new Electric F-150 that is on the horizon to you name it he knew his cars..most importantly though was his service and it was top notch, he helped me find gorgeous looking rims for my Ford Escape Titanium Hybrid and he got me a great price to boot so if ever visiting Thorncrest Ford as for Jim Zenetos and thank me later..guys like him are like a pin in a haystack so hard to find..thank you Jim for your time and wonderful service I am a happy camper and for sure you've locked me in for life! I know where to go for my next Ford purchase thanks again.

Cagdas Gul

Good Location. They were very helpful and professional...Special thanks to Joshua and Antonio. They have spent quite a bit time on explaining my options. I am much more confident purchasing my first Ford

Christopher Orticello

Called due to coolant leak. Customer service personnel, Penny - introduced herself, friendly and personable, She directed me to service agent Terry. Furthermore, on booking my appointment, Penny ensured a speedy check in by inputting all my information prior to my arrival. Appointment day, pulling up to the service bay, (which is very clean and organized), service agent Terry had all the paperwork prepared and everything flowed seamlessly. Terry was a pleasure to deal with and the experience from that point on was even better. Get this...The leak was fixed, originally quoted 2 separate leaks, at a reasonable cost, BUT now the dealership went “above and beyond”, replacing the whole System as this was the logical solution upon further investigation. (I paid only the original quote, WOW, what savings and exceptional service). I am grateful for the attention to detail and care. Oh ya, almost forgot, Terry also asked the mechanic on the job if he could look at my exhaust system, they acted by securing a clamp a clamp to the muffler, fixing a big vibration issue, now the Explorer is running great. Too everyone there, Gratitude and love Christopher Orticello

Coach Correale

Fantastic experience at Thorncrest Ford. Jim Zenetos was an absolute pleasure to deal with, I was very luck to have him take care of me during the issues related to covid. I will be referring Thorncrest Ford to my family and friends.

Dave H

This was my first experience buying a new vehicle, and Muhammad made it simple. He's an expert at guiding customers through their purchase in a straightforward, professional manner, while covering all the bases and answering all my questions. He even went out of his way to get me a better financing rate. I'm very glad the Ford Canada site directed me to Thorncrest. I feel like I could call at any time and whatever issue I have will be dealt with properly and efficiently. 10/10, would buy again!

Sarah McQuaig

My new car experience with Vijay was exactly what car buying should be. No high pressure sales with top notch customer service. Other dealerships will try to seal the deal with non-refundable deposits and shove sales agreements in your face! Not Thorncrest Ford. This was truly a fabulous at buying experience. Vijay even picked me up on the day the car was being delivered. No need to ask a friend or Uber. Bryan was also amazing. No hard sell on the extended warranty or other packages. And I did opt for a package that made sense for my vehicle. You can sense the business’ strong family-like culture. Hope I continue to enjoy my vehicle as much as I enjoyed the buying experience

GioFlex Music

I'm very pleased of the customer service at this location, i went in for a oil change and i had a nice gentleman Mike Giordano help me. He was very supportive and helpful to give me the best service that I need, extremely friendly and I couldnt ask for a better experience. Amazing location and everyone here is great, I'd definitely go see mike he'll look after you , from now on I will only be coming here.

Jaime Arseneault

Worked with Ken to find an option that fit my limited budget. He was great, drove me to the dealership on the day of the sale, helped me through every step of the process, was open and honest about everything. I'm really happy about the car I ended up getting. These guys are legit!

Michael Chapeskie

Barbara Rudzki was very helpful and polite towards myself and my wife when helping us choose our first brand new vehicle. We recommend her when purchasing a vehicle.

Pj Haswell Chirico

Took my truck in for service and the service was fast and the staff was awesome! Kudos to Stan Axiotis and Patrick McDougall! Made the trip worthwhile and will certainly return!

W. Andrew Powell

Barbara was such a huge help to us. We had the best experience, and as first-time car buyers we really appreciated how she went out of her way to make sure everything was perfect. We couldn't have asked for a better first impression at the dealership. Thanks to the Thorncrest Ford team!

Phil Serruya

Carlos Mendes was a great support in selecting our car. His care and attention made the whole process simple and straightforward. He and Thorncrest Ford took good care of us. 10/10 would recommend.

John Dimitraklas

Had a service last week was an amazing experience. Stan was very helpful and explained everything in detail to me. Very professional.

Mark K

I’ve been coming to Thorncrest’s service department since about 2010 with various Ford’s I’ve owned over the years...and I have to say this dealer never disappoints. I always have a very pleasant experience here, and the staff is top notch! These folks are very knowledgeable, and my cars always leave the service department running better than new. My last visit to service was with Patrick (advisor)... he was able to squeeze my car in without an appointment and get all my concerns resolved super quick. I was in and out in a couple hours, which seemed impossible given the amount of work that needed to be done. The shop foreman Stan also really took care of me and took the time to listen to and address all of the issues I was having. Also need to give a shout out Mark in the parts department who made my wait time go buy quickly. We discussed at great length a ton of cool options I had available to up-fit my truck with aftermarket accessories. This guy really knows his stuff!! Definitely recommend visiting him if you’re looking for truck accessories. Another great visit to Thorncrest. Highly recommend. And if you get a chance to visit the parts department, tell Bob at the counter a funny joke - his laugh is contagious.

Bader Alshakarna

The best service ever. Thank you Vijay and Carlos for your amazing support and follow ups. I highly recommend this dealer and would definitely come back for my next vehicle. I wish I can give more than 5 stars

Gaurav Singh

Two visits - both with appointments 10-14 days in advance. Car dropped on time - and 4-6 hours after the appointment time, the car had ‘not been taken in yet’. Their excuse - “we had a backlog from yesterday”... then why not reschedule instead of chasing me to confirm that I’m coming in! No respect for anyone’s time. Finally gave up and took my car back without it getting looked at. Funny thing - when I suggested that I’d try to get referred to another Ford dealer / service to get the work done - was told by the service manager “it’s the same at all dealers”! Lol... certainly not doing the brand any good!

jd dul

Waited a long time for help.we do understand that covid19 slowed down many services. But at least have someone at the counter to give us information on how long itll take for someone to give us a hand or say "hello".waited for 15mins at window. So I decided to go outside and look at some trucks for 10 mins then went inside again and waited and waited...NO one came!!! 10 mins+ I went to another dealer instead!

Reingold Tang

A big thank you to the friendly and helpful staff at Thorncrest Ford! Our Sales Consultant, Jim, was an absolute pleasure to work with. Jim spent loads of time showing us the features of the car we were interested in (Ford Escape Hybrid) and made sure that this was the right car for us. With the COVID-19 situation limiting face time, a lot of correspondence was done through email and Jim was always quick to respond, even in the evenings and on weekends. Superb experience, head and shoulders above the rest. THE place to buy a Ford. Would give 10 starts if I could! Thanks again Jim!

Hoyt Family

My service advisor Karan was extremely thorough and professional. He took great care of me and made my experience here a positive one. I highly recommend this dealership

D D

FIVE stars especially for Nick & Jeff the technicians, also Colin (front desk), they took care of me in a timely fashion the two times I had to bring my car in. I'm very happy with the service I received from these gentlemen.

Lia Fedak

I purchased a certified pre-owned 2015 Escape a week ago, and I could not be happier with my choice of working with Thorncrest Ford. Muhammad made the experience of purchasing my first car quick, and painless. He answered all my questions with great detail and ensured that I knew exactly what I was purchasing. Every detail of the process from start to finish was seamless. Even after driving the vehicle off the lot, Muhammad has followed up on multiple occasions to ensure that everything is working as it should, and to ensure that I am happy with my decision. Overall he offered me amazing service, wonderful customer service, and a memorable experience.

Paul Almeida

I have and only deal with Mike Oliver for fleet sales. The best experience I have had with a dealership, every time I need a vehicle they have what I need with no strings attached. Highly recommend Mike and Thorncrest for a fleet vehicle purchase.

Brian Drake

I had a great experience with Barbara at Thorncrest, who was very patient with me and attentive to my concerns and questions. She was very professional and goes to great lengths to assure customer satisfaction. Many thanx to her and Bryan & Carlos as we enjoy our Edge ST. Brian

Milana Vojnovic

We came from Brampton to this dealership just to see f-150 and ended up buying it. Barbara Rudzki, helped us with everything we were looking for! Very polite, helpful, takes time with her customers,....we are very pleased and happy with her. Thank you Barbara

Alison bown

I have leased 3 vehicles from Vijay at Thorncrest Ford. He is one of the most honest and knowledgeable sales consultants I've ever dealt with. He is very respectful of your time, he makes the whole process smooth and makes sure you understand everything before signing. He has always worked within my budget and given me the best deals he can find. He is always available and willing to assist with anything he can. To say he goes above and beyond is an understatement. I would highly recommend Vijay if you are looking for a new car!

Raif Wehbe

Awesome experience buying my first Ford with Kanv Bhandari at Thorncrest! Debbie the business manager also got me a great interest rate on my financing and I couldn’t be happier with the deal.

Javid Zand

Very professional, very helpful. We switched from a Toyota Highlander, to an Ford Edge ST. Big difference. Gorgeous SUV, amazing interior.

Kandice Wells

I just purchased my second new vehicle from Vijay. My experience with him once again was fantastic, he will search high and low to make sure you get the vehicle you want with all the features you want, without you having to pay a penny more then you have to. I sent my mom to him for her first new car purchase, and she was thrilled with the time he took with her to explain all the tech features. I will definitely be back to see him again when it's time.

Valentino De Franco

Unfortunately, I had a very poor customer experience here with the service department. I was having brake issues and called Thorncrest on Monday July 20. An appointment was booked on July 28, so it took 6 business days to get a slot. I actually dropped off the vehicle on the evening of Monday July 27. On the 28th, in the morning, Tanya the customer service manager sent me a text that she would be “taking care of your vehicle today”. She also left her contact information. After 12pm, I still haven’t heard from Thorncrest, so I call the number Tanya gave to me, but the automated voice says the service department is busy, so I decided to text Tanya. She replies that they haven’t looked at the car yet. I’m already beginning to think that the car won’t be ready today. At 4pm, still no update so I text Tanya again. She indicated that they still haven’t looked at it. As indicated earlier, I waited six days to book the appointment and now they haven’t even got to look at my car. To her credit, Tanya offers me a rental car and she apologizes for the delay. I decline the rental thinking I will get the car mid-day on Wednesday. On Wednesday at 1030am, I still haven’t heard from Thorncrest. I text Tanya and she says that they are just about to look at my car. At 1130 Tanya texts me and tells me the car needs a brake booster, but the necessary part won’t be delivered until tomorrow. So now that’s 2 days in the dealership and I’m regretting not initially taking the rental car offer. On Thursday morning Tanya texts me and says the car is ready for pick-up. I arrive around 1230pm. I’m teaching my daughter to drive, so she drives the car out of the lot. I ask her how the car feels, and she says that the brakes are very sensitive. She’s says that the car stops even though she has not applied the brakes, she’s just taking her foot off the accelerator. After a couple of kilometers, I start to smell burning rubber. Also, as the windows were open, I can really hear the engine revving even though we’re not going that fast at all. We pull over and I take over. The engine is really revving, and the burning rubber smell is getting stronger. I’m not that technical but I believe the brakes were being applied and I was driving through it. I pull over again and text Tanya to call me. She texts me back. I call the service line and with persistence say I need to speak to Tanya. Tanya says to drive in so the technician can look at it. I ask for a tow as I’m worried about the car. She communicates that technician does not believe the drive back will do any damage. Really? So I guess an engine revving heavily even though we’re only going 20km/hr is in the realm of normal. Same for burning rubber smell – not doing any damage. I do drive back as I can’t afford the tow. I am nervous. When I get back and park the car, the valet comes, and he can’t move the car at all. Tanya doesn’t know what to do so she offers me another rental. I say yes. However, during this time, the technician came out personally to look at the car and he adjusts the brake pedal. That seems to do the trick. So Tanya cancels the car rental. I was trying to explain to Tanya my concern about doing further damage to the car on the drive, but she doesn’t seem to get it, she’s just taking the technician’s advice. Isn’t he the one who messed up? Why would I believe him? Maybe the technician was right, and I only did minimal damage. But I had a lot of anxiety and frustration because of Thorncrest’s poor service. I do believe Tanya tried to help. I’m not blaming her for the delay and the screw-up. That’s the fault of the technician and/or the management. However, she should have looked at the whole situation – I was delayed two days, and I was frustrated/scared by an incomplete repair. How about offering a complimentary car wash or oil change? Maybe she doesn’t have the authority to do so. I am afraid I can’t recommend Thorncrest.

Steve Collins

Recently we found ourselves looking for a used vehicle for my daughter. We came across a Ford Escape at Thorncrest Ford in Etobicoke. I am pleased to say it was a very pleasant experience. Even though we were not spending a lot of money ,we were still treated extremely well. The manager Carlos Mendes could not have been nicer and more fair to deal with. It a good way ,it was almost hard not to purchase a car through him and the staff there. lol I would definitely recommend Thorncrest Ford to anyone looking to find their next vehicle.

Randy Brazeau

Worst vehicle ever. Transmission worked on many times and replaced several times and still intermittent issue. And off course you get charged for parts going into it but it does not correct the issue and you wonder why are you paying for repairs out of your pocket but the issue still remains. Worst yet. I bring my vehicle in to have the turbo completely replaced under warranty for the second time in about 4 months and now I have a new issue that I have to pay for. Apparently my battery leaked the acid all over and damaged things so now they tell me that it is going to cost me over a $1000 to replace the battery and the damaged parts. I asked if I get the parts and battery changed and it happens again is the issue under warranty. They said yes for 2 years. Than I informed them that they changed the battery in the fall already. But they looked into it a and I still have to pay for everything as I never paid for the new battery to be put in. So apparently their defective battery they put into my vehicle without even discussing it wth me is my problem. Now isn't that the worst thing you have ever heard of as an excuse to take my money. And you wonder why people complain about Ford and their terrible customer service.

Tisha GP

Graham from the parts department was so helpful and provided great customer service. He went out of his way to help me find what I needed. Will be coming back to him for sure!

illusory commission

My mom Bonnie Brennan, had purchased a used Ford Escape 2010 and needed to have it serviced for an air conditioning problem. Thankfully, the parts and service were fully covered under the warranty she had purchased with Thorncrest Ford. The issue was repaired and done quickly. The service associate Terry Oliveira was friendly and very helpful. I would recommend his service to anyone!. Thanks to Terry and ALL the Thorncrest Ford team for making my mom's service hassle-free and efficient!. 5 stars start to finish!!! -Andrew

Gagan Sidhu

Truely exceptional experience with Mr Vijay chaddah..what a great personality...Superb salesmanship..helped me getting my car in such a easy way..detailed everything about my purchase..truely 7 star experience..looking forward to do more business from this dealership.

DwD 511

I do not typically write reviews but I feel it is extremely important to write this one about Thorncrest Ford and the purchase experience that took place buying our new Ford Escape from Barbara Rudzki . I can tell you that our experience was nothing but utmost professional and high pressure sales tactics were not even in the picture instead our questions and concerns were addressed in a manner that superseded not a new vehicle purchase but a complete and confident decision that held customer satisfaction as the number one objective. We totally recommend that you reach out to Barbara for your future vehicle needs ..you won’t be disappointed. Also a special Thank You to Antonio and Debbie that assisted in our recent purchase Darcy & Gary

Nicardo Haughton

Barbara Rudzki was our sales person and she was wonderful. She went the extra mile for us and included extra things we needed for our vehicle. She was with us every step of our purchase and I would definitely recommend her to anyone that is interested in buying a Ford.

Matt Creamer

went in very frustrated with a few issues after just purchasing a vehicle. the service department took care of everything and was very friendly and helpful throughout the visits. I will definitely be returning for my routine service!

Douglas Ramage

I just had a great experience buying a new 2015 Mustang from Thorncrest Ford. My salesman, Alan Wasylyshen, was very helpful and made sure the whole process went smoothly. Six weeks ago we went on a test drive. Alan helped me order my car and made sure i got the options I wanted. Today I drove away in my new car with a big smile on my face. Thanks again Alan!

Jeff Lainsbury

Horrible customer service. Had a problem with the passenger AC. All other AC worked fine (driver and rear zone). Booked my car in over a week in advance. Left my car there all day and had to use a rental for work. I made it clear that I would need to pick up the car at the end of the day because I needed it the next day to go away for the weekend. They said they would call or text at around 12 with an update. They called at 5:10 with a list of things that needed to be done. Of course, I had questions, but all of the service techs had gone home for the day. I booked it in over a week in advance, they had my car all day, and all they did was look at it, and I'm not convinced they even did that well. This is my second horrible experience here, and I won't be back

Michelle R

I had the pleasure of dealing with Mark Kucherenko on the phone and he made my experience with the parts department spectacular! Mark was extremely helpful, knowledgeable, and great to deal with! He made my experience ordering new parts for my car quick and got me a great deal! I highly recommend Mark Kucherenko, and Thorncrest Ford!

Kristian L

Incredible customer service. They were able to squeeze me in for a last minute oil and tire change. Patrick, my service rep, was fantastic. He was quick and courteous and kept in touch through text. That was particularly convient as I was away from the dealership in a loud area and didn't have to check my voicemail every time I missed a call. Every experience I've had with this dealership has been nothing but spectacular. Can't recommend them enough.

Secret Selrete

Thank you for helping my family getting a new car. We just recently got a 2015 Ford Explorer from this place, the staff are very nice and polite.

Allan Schultz

Thorncrest has been amazing to us. The staff are polite and genuinely listen to your concerns. Tanya was very efficient with helping us. We had an issue with the trunk door on our Explorer not opening. The car was 1200 kms over warranty but Ford agreed to still cover the work. They are open and honest people I find who want their customers to be satisfied. I really believe management has set the right tone and every employee seems like they enjoy working there. We have purchased three cars already from them and will certainly consider Ford the next time around as well.

Maria Houston

I received wonderful service from Muhammad I found him to be knowledgeable And he provided me with outstanding customer service I would recommend him very highly

Mano Sotiras

If you want topnotch service from a dealership Thorncrest Ford is in a league of its own... A Great team.. Well done..

Zeljka Cvjetinovic

I am giving 5 stars to Thorncrest Ford mostly because of Barbara who is great sales representative. When I needed a car, she was so patient and efficient in finding me a nice car. I am happy with my car. Thank you very much.

Zenon Ciz

I worked with Vijay at Thorncrest Ford to purchase a 2013 Acura that was on their lot. From when I first walked in and inquired about the vehicle, Vijay was very open with me about how the vehicle came to be in their possession, and what their expectations were. He was honest about the work that was done on the car, and what still needed to be done. He took the extra effort to identify those issues, and ensure that they were fixed by the shop before we took the car home. I gave him our price point based on all of that, and we were able to find an amount that worked for both of us. Vijay even took the extra time to assist us with registering our vehicle and ensuring that all the documentation was properly arranged, at the dealership's own cost. I followed up with him with some questions after the purchase, and he kept himself available to us, long after we drove off. To me, this is what being a good salesperson is all about. There were no surprises with the vehicle, and I truly felt like Vijay was doing his best to ensure that we were satisfied and comfortable with our purchase. For any any questions and concerns we had during and after the purchase process, Vijay always answered them concretely and swiftly. I feel good about and am happy with my purchase, and that is all I can ask for from an experience like this. He is a man of his word. Thanks again Vijay!

B Scheer

The friendly and professional service at Thorncrest is best in class. My Service Advisor Colin was was extremely helpful with coordinating my tire replacement on short notice and Linda helped me out tremendously coordinating my shuttles to and from the dealership. Thank-you!

Maw maw

Ford company dealership in this area. their prices are so high, their staff 50/50 some of them are so friendly and nice and the others are completely opposite. advisors are all good except one lady.

John Bratby

I had the pleasure of buying a car from Vijay, he was incredibly knowledgeable about all the cars in my budget and had very helpful suggestions on what would fit my financial situation and my life style. I ended up getting the car I love, for an incredible price! I'll be coming back in 6 years to do business with them again.

Ray B

I have been a Thorncrest ford service customer since 2006. This is my third Ford vehicle. I live in the east end of the city and go out of my way to service my vehicle there. Pamela Hill and her team are knowledgeable and trustworthy. They work hard to get everything right and have earned my loyalty. Thanks Pam

Gillian Schettler

I worked with Barbara Rudzki to lease my 2018 Edge and she was amazing. Very helpful, super knowledgeable and responsive. I would highly recommend Barbara to anyone looking to lease or purchase a new vehicle.

Peter Novielli

Purchased my first Ford Vehicle and Muhammad made it easy. He explained everything we needed to know and he has the knowledge of each vehicle to answer all the questions we had. Smooth and painless transaction.

Ines Forjan

Horrible service, I scheduled my car for recall repairs weeks ago and was said they will provide me with a rental, only to call on the day off dropp of to be told they can not provide a rental for me , at least not free of charge and that the person who scheduled it was not supposed to, plus they weren't even sure if the parts needed for repair were ordered!! It's been weeks ! Very disappointing for a new customer!!!

Ingrid McMullan

Not a very honest or ethical dealership representing the Ford Motor Company. They use the "bait and switch" sales practice to try and capture customers. I responded to an advertisement on Monday for a vehicle and scheduled an appointment to come and view the vehicle on Wednesday at 11 am. I provided them with my cellphone number to call me if they sold the vehicle in the meantime to save me from driving from Kitchener Waterloo. On Wednesday morning I drove an hour and 15 minutes and arrived on time to view the vehicle only to be met by an unprepared salesperson and subsequently told by Antonio the sales representative that it had been sold to another dealership 7 minutes earlier. I complained to the Sales Manager about the issue and he said he was prepared to cancel the other deal if I was prepared to make a deal immediately but was not interested in even looking at my existing Ford vehicle as a trade in. Fine, I will wait for the Rivian vehicles to arrive in Canada and get one of those instead.

Krystal Fendley

I brought my car in for a second opinion on some service that was needed . My experience at an other dealership was terrible . I was able to explain the situation to the service adviser. He then got Stan to come speak with me. Stan and his team were unbelievably open and honest with their communication to me . They were able to fix all the issues and now the ford explorer drives like its brand new again. From now on my service goes to this great team

Aaryaz N

Came in last week and looked around. I liked the F150 in the lot. I was told to come inside and see what options were available. I felt really good sitting down with the sales rep Barbara. I was explained details and all the features. I called back a week later and bought myself a XLT. Great experience. I do recommend. Thank you Barbara.

Tony Duong

If I can give more stars than I would've, this dealership is absolutely fantastic. Big shoutout to the Sales & Leasing Consultant Barbara Rudzki and the Business Manager Bryan Fines. Without the help of these two I wouldn't be able to get my first car from here. They worked long and hard consistently to approve my car. Again, shout out to those two amazing people for the process of getting my car as nice and smooth as possible.

Greg Fischer

Was interested in a truck and tried to get in touch with a sales person multiple times. After more than a week of waiting I was then passed around between a few sales people. Once I was finally taken seriously I was informed the truck I had been trying to buy had be purchased by a friend of one of the sales persons... Antonio handled it very unprofessionally. This dealership does not deserve your business.

Jose Matos

I had a really positive experience with Barbara Rudzki at Thorncrest Ford. Barbara was very helpful and helped me select my vehicle, Ford Fusion Titanium 2018. I’m really impressed with Barbara’s professionalism and customer service. I will definitely return to Thorncrest Ford again. I have been a loyal customer with Thorncrest Ford since 2001.

Lynda Magnus

I'm very happy with my experience at Thorncrest Ford. Ken was very helpful with my decision making process and I am thrilled with my new Escape. Ken did everything he could to make my experience enjoyable, even picking me up at my home on the day I took delivery of my new vehicle. Will certainly recommend Thorncrest and Ken to anyone I know interested in a new car.

Michelle Dacosta

Vjay was great in servicing my vehicle. He answered all my question and was very knowledgeable about my Ford Escape. I would recommended Thorncrest Ford for your Ford vehicle needs.

Nicole Kondor

Thorncrest Ford is great. I only have good things to say about it. Jim Zenetos is an amazing sales consultant and really spend the time and goes out of his way to make sure you are happy and get exactly what you want. If your buying a Ford go to Thorncrest!

Alex Rich

Got a flat tire on my Focus on the way home from work and called at 5:00 pm,. Had it towed to Thorncrest around 5:15. Two mechanics, Kevin and Benny snuck me in before the end of the day and I was out of there with a newly resealed and fixed tire by 5:45 at minimal cost. Fantastic service, funny guys too, would absolutely recommend either of them to anyone needing to get their car serviced.

Troy Moses

Awesome service Muhamad is the person to speak to he took the time to go through everything to make you feel comfortable I would definitely go back to him again on my next purchase. Previously I have been searching and looking for a vehicle the past few months after seeing Muhamad, he did what no other salesmen has done, he made me want to purchase the vehicle the same day which I did. The manager and staff are awesome especially Carlos. Thanks again guys!!

seung kun cho

Some service advisors are nice. But I had new battery replaced here and it lasted 6 months. And I installed 2 used tires they say they are driven only 30 kilometers but one was in pretty new but the other one was more than half worn. And wheel nuts were tightened too much so it was difficult to take off when I tried to put spare tire.

Errol Nicholas DaSilva

I had the best service that i have ever had at any Ford Dealership. the staff was very friendly and helpful. Barbara and .Carlos sales reps couldn't of been more accommodating . I am very pleased with the service i received and with the vehicle that I purchased. I will definitely recommend Thorncrest Ford to friends and family. Thank you very much Barbara and Carlos for you kind,friendly and personal service that you provided for me. Next Ford I purchase Thorncrest Ford will be my first choice.

Carolyn Tye

I wanted to say a big "thank you" to Bev, Pamela and Penny for being amazing! I had an issue with my 2014 Focus that was just over its 3 year warranty and they worked with me to resolve all issues. They all had a common goal to ensure I was a happy. I will continue to be a loyal customer! Thanks ladies, you are a real asset to the dealership.

Brigitte Layfield

My boyfriend Dorian purchased his new 2017 Mustang with the help of Jim Zenetos at Thorncrest. Thanks very much Jim for always being available any time we needed, as well as giving us a great trade in value to get us up to a higher model!

A Dac

This was my first experience purchasing a new vehicle and I was quite anxious but upon speaking with Carlos and Tony, my mind was at ease and I absolutely love my new Escape! There was absolutely no sales tactics or pressure put on me to make a decision and he kept me very well informed. He listened to what I wanted in a vehicle and what I didn’t want and he found exactly what I wanted. I will only recommend Thorncrest Ford to anyone I know in the market for a new vehicle.

Thomas Kesteven

Just bought a vehicle from Alan Wasylyshen and we are very excited about it. Alan is very knowledgeable about cars, is extremely patient and very pleasant to deal with. He spent an extraordinary amount of time showing us various models and accompanying us on test drives. Overall an enjoyable experience buying this vehicle as there was absolutely no pressure to decided on which vehicle to buy. We were given time to make our own decision. Alan explained the features on each vehicle in detail something that we have not had anyone do in all the years we purchased vehicles. Also like the dealership and the way it is laid out. The atmosphere is very calm and the floor is well laid out. It's a big dealership so there are lots of vehicles and models to choose from. We will definitely return to this dealership for any future vehicle purchases.

Yurie

Amazing service professionals people the best parts service Rob good luck.

Humza Hussain

I dealt with Vijay and I have nothing but good things to say. He was responsive and easy to deal with. There were no surprises except for one small issue which he fixed for me. And I love the car!

Cindy Lewis

They treated my Layla (Kia Sorento) excellent. She went in for her winter tires to be put on and when I asked about changing something on my dashboard that I couldn't change they did it with no problem. It's the little things that mean so much.

Stephen Di Girolamo

I have come to Thorncrest Ford for a few years now once I purchased my 2010 Ford Mustang GT from another Ford dealer. The service has usually been good during my maintenance trips and oil changes. However the service seemed to have slipped a bit during my last major visit. This time around I was served by a new hire named Wendy who provided me with great customer service ! Very friendly and easy to talk to, giving me prompt updates on my service via phone call and text which worked great for me. I can't forget Pam who is warm and pleasant as always. Overall great experience with Wendy.

George Mclellan

I have been purchasing vehicles at Thorncrest Ford for several years and the service has always been excellent. The sales department is very accommodating and easy to deal with! Also a mention to the service department that is very good! Thank you Antonio and the sales Team

Asher Ali

We bought the Ford Edge 2020. from M/s Barbra, who were instrumental in guiding us the right product and also provided us the best services for the purchase. she worked so hard to get us the right product with best prices.

Nick Irio

Thank you Ken and Vijay for making my process of getting a brand new F-150 seamless and memorable. Would highly recommend Thorncrest Ford to anyone. Cheers

Vlad Djedovic

Great dealership. Barbara was especially great and very accommodating. Made the shopping process very pleasant and delivered on her promises. Tony and Bryan were also very accommodating and willing to work with me on striking a deal.

Mike Garvie

My wife and I were in the Market for a new Ford edge and as soon as I walked in to Thorncrest Ford I met Barbara who from day one made our vehicle buying experience a great one. Barbara went above and beyond in order to help us buy the vehicle we were looking for. Also we cant remember her name but also great thanks to Barbara's co worker on the finance end of things. My wife and I would highly recommend going into Thorncrest Ford for your next vehicle but definitely ask for Barbara.

Layla Zolis

Mervin was so great at guiding me through my first car purchase, start to finish. He was patient, helpful, consistent, and saw to it that I got everything I was looking for. I am really happy with my car, and my experience with Merv at this dealership.

Valentyn Prushkovskyi

I am sure that a success of a company consists of successful employees who are focused on the needs and interests of the consumer. When I chose a vehicle from several dealerships (the criteria was an affordable and reliable). I stopped at Ford, because there I was treated with the greatest interest, not only as a potential commission, but also as a person who requires consultation on various nuances of financing and other conditions for buying a car. This was my first car bought at a car dealership. Thank you Barbara Rudzki.

Kristofer Janke

This was my first new vehicle, and I had no idea it was going to be so easy to buy a new car! Vijay was a fantastic salesman, answered all my questions, was quick to respond to e-mails, and made sure I was completely satisfied with the vehicle. It was ready so fast too, I said "I'll take it," on Saturday afternoon, and I had it by Monday evening. I couldn't be happier.

Mark

We recently purchased a used Ford Escape with the help of Vijay and Carlos. The entire staff at the dealership was friendly and attentive. Carlos and Vijay where pleasant and very easy to work with. No messing around, straightforward and honest. When we picked up the car it looked spectacular! Thank you!

Allyson Regis

Before walking into store I was greeted by Barbara. She understood what I was looking for and helped me choose the right car. Customer service was on point from the very beginning to the end. Before coming to the dealership I never had any experience with Ford motor and I was amazed with my experience and I can confidently recommend Barbara Rudzki to all my other friends and colleagues. This was the best experience I ever had with any dealership in my entire journey to buy a car. Thank you.

violeta corlatan

Excellent service here. I entered in a lease for a nice Ford Edge 2019. I have to mention Mr. Muhammad Ghori because he was the salesperson who assisted with the process of my getting this vehicle—best in town really. Very knowledgeable and professional.

Mandeep Parmar

We just bought our 2016 Ford Edge Sport from them and Jim is still there. We personally dealt with him. Quite a nice guy and made a good deal. We were able to get the vehicle we were looking for at a great deal with amazing mats. Jim even personally ensured we were satisfied with the vehicle by making sure it was well cleaned on the inside and out. Would definitely recommend this location and purchasing your next vehicle from here.

Captain Hoot

“I was mistaken on when my appointment was to be. Despite arriving on the wrong day/week but the right time, the team was able to complete my service. Polite, nice and efficient team. I'm very happy to be a customer here.”

Luke Harrison

5 stars always bring my car here. Thanks Mike especially for all the help and keeping me updated, even got me a discount on the rental!! Appreciate all the help will be seeing you guys again soon!

Alexsandra Trezzi

Zero stars if I could do so but unfortunately 1 star is lowest... Had my ford here for a warranty adjustment and they inspected the wrong thing then saying I have to pay for the wrong inspection they did then pay again for the proper inspection But they will wave one inspection if I spend 5000 dollars there to fix my car when all I wanted was the warnanty issue I had present in the vehicle fixed which is free. But they inspected the completely wrong thing and want money for it... Holding my car until I pay for something that wasn't even asked for. And still wanting me to pay for another inspection and 5000 dollars. NEVER come here they will try to get more money any way possible I was dealing with Service advisor Tania and manager Andre don't let them touch your car

Puff Savedra

Recently bought a Ford Escape from here. Had a great experience with help from Mohammed and Debbie. Very friendly, knowledgeable, and a pleasure to work with. Would certainly recommend this place for used or new cars!

David Perino

Great place for service. Michael Giordano is affable and knows what you need. I thank him and Patrick McDougall for their efforts in making me happy. Going to use this place for service and buying my next Ford Cheers David P.

Janko Lovcanin

Thank you Thorncrest Ford for making my purchase a very easy experience. Thank you Barbra for your help in finding me the right truck - Bravo!

michel synett

Thanks to Merv and Bryan, they have really made my dreams come true, professional teams work, I didn't drive from Ottawa to Toronto for nothing, keep working guys, there's a lot people still need you to do what I do stop dreaming. Michel

Elizabeth Morgan

Best car dealer staff ever! Kanv and Deb worked hard to help me find a car that worked for my budget and lifestyle. Cant thank you enough. I love my Fiesta!!!

Ronald Alymar

SALES REP Barbara Rudzki was amazing all the way through my new Truck purchase, Barbara was very professional and made me feel very comfortable during the transaction. I have always been a Chevrolet guy but now I am a Thorncrest ford guy. Looking forward to dealings with Thorncrest in the near future. Ron Alymar .

Erica Camardo

I had a great experience at Thorncrest Ford. Vijay and the team are amazing!

Jerzy Drozdowski

I bought a Jeep Compass in April and am still very happy with it. I want to thank Barbabra Rudzki from Ford for her professionalism, personality, and for finding me this car! It was a pleasure to deal with her and recommend her to my friends and anyone looking to buy a car. Thank you again!

Alexandar Ciric

I am happy to write a review having purchased an F-150 from Thorncrest Ford. Thanks to the help from Jim Zenetos who was straightforward and honest I received an amazing deal. Jim made my first vehicle purchase an easy experience.

Donna Johansen

You can feel it when you walk in, it's a friendly and helpful environment. With Muhammad Ghori as our sales associate we did not feel that we were being "sold" something, rather I felt he listened to our needs with patience, provided responsive information and presented compelling options. Also a shout out to the Business Manager Grant and Sales Manager Ray. Thanks to all for a positive sales experience. We look forward to the support of your service team.

Christopher Bednarz

I had a great experience at Thorncrest Ford purchasing my new Ford EcoSport. I had Barbara help me with the purchase. She did a great job providing me with a pleasant experience, was super friendly, and answered all my questions. Barbara immediately gave me the best price for the car and even got me an extra 500 dollar discount that I was not expecting. Thank you Barbara and Thorncrest Ford! ????????????????

Edward Koroway

I was very happy with Barbara Rudzki's guidance when I purchased my new Edge. She invited me to test drive both the Edge and the Escape, and helped me to compare the vehicles. She did not rush me, and when unable to locate the particular model I wanted, she arranged for a factory order so I would have the exact vehicle I wanted. She ensured I was able to obtain the various discounts/delivery allowance available to obtain the best price available. When I took delivery, she explained the various new features on the Edge, so I would be comfortable driving it. I would recommend her to anyone seeking to buy a Ford from Thorncrest.

Alison Kay

I am so happy with the service that I receive at Thorncrest Ford that I had to share my thoughts. Pamela (service manager) is outstanding. She always goes out of her way to service customers and make sure that everything is taken care of. The service team is also fantastic. Thorncrest Ford has the new fast lane and you can now have your oil changed immediately under the direction of Gabriel. Several times when I had to take my car in for service, the shop floor man came out to discuss the issues which made me feel very confident in the service I was receiving. Other times, the mechanic would talk to me and show me the part that needed replacing. Thank you Thorncrest for your outstanding service.

Jeffrey Shaw

Great place to buy a ford. Nice showroom and lots of vehicles on display. Merv Kwas is the person to see if you are interested in purchasing a car here.

Clark Adams

Bought my second mustang with Jim Z. Best business interaction, I never felt pressured to buy or make a decision right away. He speaks his mind and great sense of humour. There are some packages he recommended, but I didnt take, Jim kept his composure. Responsive via email or phone call even after the sale. He look after his client. They have been servicing my mustang for 5 yrs and here I am again for another. Had experience some upsells back in 2016, but now it is jst simple. Had lots of complaint about my mustang, most are false postives - Stan, manager of mechanics(?) took time to explain things to me. One time, one of my rim was scratched, they made some arrangements to ensure I didnt feel betrayed. For general servie Karan was always there to answer me even though I am one of those somewhat irritating customers. Pam, service manager, is present when you need management to resolve concerns. Sales - you won’t feel cheated in a deal. Again do your homework and know what you want and how much you are willing to pay. Service - oil changes, tire rotations, inquries, concerns. Done. Pam, Karan, and Stan - thanks! I will continue to conduct business with Thorncrest Ford.

Agnes Czerepak

Tanya in service is outstanding. She goes the extra mile! Truly cares about you the customer. Exceed every expectation. She is knowledgeable and an absolute pleasure to deal with. Communicates with you, provides updates. I will definitely buy another Ford as this is a great service department and I will always look to be serviced by Tanya. Wish there were 6 stars as she totally deserves 6 stars!

Ken Mcdonald

Scheduled the work over a week in advance dropped of the vehicle at8 am never received a call all day . I called and spoke to someone twice and they promised a return call because my service coordinator wasn’t answering Finally I got in an uber drove over only to find out my truck still hadn’t even been looked at!!! Terrible customer service !!! I guess they don’t need my : our business Sad

vinh nguyen

Excellent service, friendly and helpful. Thank you to Mervin .

Leon Tucciarone

Purchased my first new car here in 1989 from Jim Zenetos. Jim is still there 30+ years later (a no nonsense professional). My daughter recently purchased a car from him. That says a lot about this dealership (being able to retain staff that long). They’ve only improved over the years, and that includes their service department as well.

alaa saleh

I highly recommended this dealership. I bought a 2019 mustang from My sales person Jim. He was straight to the point no beating around the bush. He got me the deal I was looking for. Very efficient and knows his stuff. Professional man to deal with. I never felt pressured dealing with him. Made me feel comfortable. Very honest man. Highly recommend buying your car from Jim! Happy customer !

David Lu

We really had a great experience on purchasing a car at Thorncrest Ford on the Christmas Eve. Thanks, Barbara Rudzki !!! Thanks for driving your own car following my car with Thorncrest`s Dealer Plate on the Christmas Eve, You let me to have a great car on the Christmas Season, Thanks, Barbara, Great Job!!!!! Hope Thorncrest FORD will have a Successful 2019!!

Matt Smith

This is the second truck we got from Vijay, he is extremely helpful and knowledgeable when it comes to questions about all the extra features in the truck.

joshua tombran

I have partaken in countless transaction with Thorncrest Ford over the years and I will always trust them as my preferred Ford Dealer. No gimmicks or games.. just honesty and integrity. Unbeatable prices, great selection of new and quality pre-owned inventory, a parts department that will tend to your needs and get it right the first time, and a service department that takes care of your car like it was their own... Thorncrest Ford truly is "The Best Dealer Because you Said So", don't bother shopping anywhere else, you want your transaction done the Thorncrest Way.

Neetu Nahal

Thank you Vijay for your excellent customer Service and for always going above and beyond to help us with the purchase of all of our vehicles (from Hardy)

Liz P

Bought my brand new 2018 Ford Ecosport (in 2018) from Jim Zenetos. Jim is a great guy who happened to have sold me a car. He made sure that I was comfortable through the whole process and I still pop upstairs when I go in for an oil change to say 'hi'. The service center has been good to me - I have not required anything but regular maintenance for the most part. I happened to have had a weird 1 in a million issue but it was eventually resolved with a sincere apology (which goes a long way!) As long as Jim is selling Fords, I will not buy one from anyone else but him. As someone who hates the idea of buying a car and dealing with 'salesmen', I would recommend anybody go to Jim to be treated fairly and with respect - you won't regret it.

Jorge Tellechea

I highly recommend Thorncrest Ford base because of my fast and smooth buying experience, in a few days I was leaving with a new F-150 with everything I wanted even though they didn’t have it in stock; they were able to work as team including management. Debbie Roberts in Finance made my credit application easy and headache free. Carlos who understood very well my requirements and proposed me their best offer, and Barbara Rudzki who from day one helped me to navigated through the whole process with a great level of caring and satisfaction. I really want to thank all of you for your services, help, and support.

Shannon Pichette

They went above and beyond to accommodate and make the purchase seamless. Couldn't of asked for a better experience.

Maureen Vance

Very frustrated dealing with the service department. Car sat for almost 2 days before someone looked it. Then just get a text "your car is ready". Cannot get an explanation of what was done to correct the problem (car is under warranty). Cannot get hold of anyone on the phone.

Susan Evely

Our dealings with Thorncrest Ford were very positive. We bought a used van and they were excellent at taking care of any problems we had. We were especially impressed with Ken... he was very personable and professional... very nice to deal with. Would highly recommend both Ken and Thorncrest.

Fahad Almutlaq

Jim Zenetos, you have been so helpful and professional. I am very delighted as a customer, I was taken care of from the start till my vehicle was handed over. You are the best Jim ????

Khoa Nguyen

I bought a lightning blue mustang from Mo, a great sales rep! He was very patient with his service and gave me a great price. He was so good, I referred my friend to get a red one too! Thanks Mo and thanks Thorncrest for a great experience!

margaret azzopardi

Just bought our second vehicle from Thorncrest Ford and can't thank Barbara enough for her attention to every little detail. She was amazing and with no pressure we were able to make the right decision on our purchase. Thank you Barbara!

Dennis Villanueva

I highly recommend Thorncrest Ford and would certainly do business there again! The team of people who helped me were all great to work with: Muhammad Ghori (sales), Carlos (appraised my trade), and Debbie (finance). Muhammad was very friendly, helpful, and did not use any high pressure sales strategies. He answered all my questions, and when he didn’t know the answer, he admitted it and said he’d find out ASAP (which he did). There was no frustrating back-and-forth and the deal came about after an efficient and straight-to-the point conversation. This was easily the best and least stressful car purchasing process I’ve had.

Jennifer White

Outstanding service from Barbara. Very friendly and efficient. Treated us like family. Would highly recommend Barbara and the dealership!

Ashley Broome

Over the past 2.5 years I’ve been taking my vehicle to Thorncrest Ford and appreciate the service and help provided.

Ron O'Kapiec

I have been a patron of Thorcrest Ford since before 1972 purchasing parts for my Fords and purchased my first New Ford Torino in 1972. Currently have a 2017 Explorer and its the best vehicle that I have owned. Sales people have been great and the service team.......AWESOME!!!! Family and friends have bought vehicles, parts and service at Thorncrest and they to have been impressed and happy with Thorncrest. If anyone out there is looking for a new or even a used vehicle, I recommend going to Thorncrest and I pretty much guarantee you will buy and be happy with what you buy. The followup service will be AWESOME to:):). THORCREST..........you are THE BEST!!!!

Raniel Barriatos

I bought car from Thorncrest Ford. Barbara Rudzki is a very nice sales associate and I highly recommend her if anyone wants to buy a new vehicle.

RC ENTERPRISE

As soon as we got into the dealership we got a positive impression. Dealing with JIM ZENETOS from A to Z has been a amazing and smooth (the other staff were very friendly too ????)He was honest and not pushy about the vehicle. Answered all our questions and we left the dealership as very happy customers. Would recommend this dealership and Jim Zenetos

Tom Pawelec

I just bought a car here and I have to say my experience was amazing! Barbara, the sales associate was very knowledgeable and helpful, she found the perfect vehicle for my needs and even went above and beyond to make sure I was satisfied. She also did not pressure me into buying anything and gave me time to think about it. The other staff there was also very welcoming. I highly recommended her and Thorncrest Ford.

Anne Palmer

STAY AWAY from this dealership. Test drove a vehicle just before they closed last night. Was advised to call Barbara after the staff meeting at 10:30 am this morning which I did. Barbara was busy so she had to call me back. While waiting hours for Barbara to get back to me with paperwork and instructions on how and were to send the deposit after advising her I wanted to purchase the vehicle, they sold the vehicle to someone else. When I questioned what had happened I was told first come!!!! Which by the way was me. When I spoke to Carlos the used vehicle manager for an explanation on how this happened, when I had agreed to buy the vehicle and was waiting on someone on their end who totally dropped the ball, he said he had to make a judgement call and he had the signed agreement and the money from the other customer. Carlos and Barbara I guess your word is worth nothing. I went in last night with the intention of purchasing 2 vehicles outright. Really bad way to run a business and I will be telling anyone that will listen that they should certainly go some were else. If you treat a potential new customer that way I can only imagine how you treat your regular customers. Good idea to buy else where.

J Comeau

Last month I purchased a 2016 Ford Escape from Thorncrest Ford because I wanted to support the businesses in my community. I am so happy that I came here as it was such a pleasure dealing with everyone. A big thank you to Stephen and Vijay for making it all happen. If you are looking for superb Customer Service, go to Thorncrest.

Gil Medeiros

This dealership was horrible. I needed to repair my seat and horn (due to a manufacturing issue). I made an appointment with the dealership and when I arrived they did not have the available parts for the horn. What a waste of my time. Then, when I left them with my car to repair the seats, they returned my car with damages. They sourced the repairs to an external vendor that did not take appropriate care required or caution. My leather interior was scratched. They acknowledged these issues and promised to order the leather and fix it; however, upon returning, I was informed that this order was never placed and they did not have any notes acknowledging these issues. Now they are telling me they cannot repair my leather seats. Not only was this place a waste of my time but they damaged my car. I truly think this is a poorly owned dealership with poor business ethics.

Georgina Rogers

Tanya and Pamela did a great job during our last service visit. They were both flexible and considerate helping us to resolve the situation. Thanks again for your hard work and fairness!!!

azanxxx

Looking for a new/used Ford? Look no further, this dealership is the best in the business,They are also very professional and friendly. My team Vijay/sales Debbie/finance, responded to my needs in a timely matter without having to chase them. Love them and the service they provided to me. I recommend 100% Khalil

Corey Brown

I was thrilled with the dealership and the gentleman I worked with, Muhammad Ghori! He found a truck with everything I wanted and even managed to get it for me on new years eve, which only gave him 2 days to have it all ready. I will definitely be back the next time we're in the market for a car/truck.

Susan Russell

I recently purchased a 2017 Ford Escape (Titanium) from Thorncrest Ford. From the moment I walked in, I felt very welcomed by everyone. Muhammad Ghori who I had the pleasure of dealing with was very knowledgeable and extremely diligent in getting me the vehicle in the colour and options that I wanted. While they were securing the vehicle, Muhammad kept me appraised all through the process. I never felt pressured by Muhammad but he worked with me to ensure that I purchased exactly what I wanted. I would definitely recommend Muhammad and Thorncrest Ford. They really make you feel a part of the Ford Family. Grant was also great in answering all my questions regarding the financing and other options that were available for my vehicle. Muhammad, Grant and Thorncrest as a dealership all deserve the 5 star rating!

Bill DeBerger

Their parts department seems to be well stocked and the staff are organized.

George Tallevi

My wife and I visited this dealer only to explore model options and prices. We were greeted by the sales lady Barbara who immediately made us feel like family and fully listened to our needs. After a thorough tour of the inventory and offers to test drive we fell in love with the 2020 Escape. From there the purchase was fully orchestrated by Barbara in every detail. Totally pleasant experience . Many thanks Barbara

Bonnie Melanson

Muhammad Ghon was very helpful so I could get the car that I needed. Everyone at Thorn Crest Ford way helpful

Jennifer Schwartz

Jim Zanetos was a great salesman, staying late multiple times to make sure I was totally comfortable with my purchase and taking me through all the features of my awesome new Ford Escape. We went to several other dealerships, and found that most salesmen would only talk to my husband, despite the car purchase being my decision. Thanks to Jim for making sure we were both involved in the aspects of the purchase that we needed to be.

Stephania Makarenko

Beware of Thorncrest Service Department. I went in with a ‘low coolant light’ and nothing else. After 5 days they diagnosed it with needing a NEW ENGINE. The paperwork did not specify the location of a coolant leak. Suggested I don’t drive it so I towed it home while I played out my options. Returned my vehicle to me dead and leaking coolant externally. Back and forth with Management for weeks before they asked me to bring it back in to be looked at again. Long story short, it was misdiagnosed and was fixed. Big difference being quoted $6000 for an engine vs. $600 repair. Thankfully I questioned the diagnosis because I would had been ripped off huge. I had to ask for something in return for the inconvenience of not having a vehicle for 7 WEEKS and I was basically told to choose between a partial refund of the misdiagnoses or 2 oil changes, but not both because they don’t offer compensation. Had to return once again by tow truck because they decided to tack up a broken engine cover that started dragging after a week. Extremely fed up at this point but was intercepted by the foreman when I asked to speak with Andre, the service Manager. Foreman looked me in the face and told me no one ever said I needed a new engine. Terrible quality of work and zero accountability. Finally received my refund, paid for the repairs but declined the oilchanges (bonus!) offered at the end as I will never be returning to Thorncrest. Please be careful when dealing with these people.

Deanna Jovanovich

My experience with Thorncrest Ford was everything a person hopes it would be. From my initial consultation with Greg Hoffman, he listened to everything I wanted in my dream car and made it happen. The financing part is usually nerve racking but Grant made it feel worry-free. I appreciate that level of service and to say they went above and beyond is watered down...I highly recommend this dealership if you are needing a vehicle. You are in trusted hands.

M.A. Babs

Had a great experience with Carlos and Mike. They listened to our needs and made sure that my husband and I left with exactly what we were looking for. We landed up getting two vehicles from them. They helped us get out of a financing deal that we wanted to get out of and we transitioned into two fantastic cars. Highly recommend this dealership.

Blake Ryan

I bought a 2012 Tacoma from here with the help of Muhammad Ghori. I'm very happy with my purchase and the experience overall. Very friendly and professional.

bob creed

Just bought the new ford f 150 today great service quick and easy would recommend for anyone ask for Barbara she will help and give good deals

Andrew Green

I have been getting my ford serviced at Throncrest Ford for about 10 years. I have nothing but good things to say about the service dept at this location. Tanya and the team are a pleasure to work with. She takes a genuine interest in getting your vehicle fixed and serviced right the first time. Tanya sets realistic expectations of timing for the work, and will always advise of cost before they go ahead with any work. The dealership offers a shuttle service for customers which saves time, money and hassle from a customer perspective getting to and from the dealership. I would highly recommend getting your Ford serviced at this location. Vehicles require care and the better care you get for them the longer they will last and perform at a high level. If you are on the fence about Thorncest Ford Service give them a shot - you won't be disappointed. In life you get what you pay for, you might find a cheaper option but you'd be sacrificing the level, expertise and degree of service. 10/10 - Thanks Tanya and team for taking care of me and my vehicle.

Janice Neilson

I wanted to replace my 2009 Ford Escape with a newer one. I asked my daughter to help me source out a good dealer. Thorncrest was the first dealer we visited. I was lucky to get Barbara Rudzki as my sales associate. She listened to what I was looking for. I ended up buying the only one I took for a test drive. Barbara helped close the deal quickly and with ease. She answered all my questions and went above and beyond to make sure I was happy with my purchase. She made the speedy pick up happen to accommodate me returning home to London, On. I'm really impressed with this dealership. I highly recommend Barbara & Thorncrest Ford for your next vehicle purchase. I love my new 2018 Escape!!

M & K M

We leased a 2015 Ford Escape from Thorncrest Ford about a month ago. We are extremely pleased with our purchase and love driving our new vehicle everyday! We love all the amazing features, how great the vehicle looks and basically everything about it. Ford has really revamped their models and WOW! Our sales consultant, Antonio DeCandia was very easy to deal with and answered all our questions as first time leasers. Honestly speaking, Antonio really made the experience wonderful he was professional, knowledgeable and very approachable. One of the reasons we love our Ford Escape is due to the great service we received from Antonio! Thank you!

AK

I had a very horrible experience with the service department. Called and asked if my battery was ever replaced there. Was told "No". Went home to double check receipts, and confirmed what I thought - Yes I did in 2017. Concerned I called back (a couple of times) asking to speak to Service manager (You're lucky if service department calls back in general) Finally, a Tanya sent me a text message with "How can I help you?" I replied on the text "I asked for a phone call, not a text." (or something to that affect) She called back and I asked what is her title?, she said warranty specialist. I replied back I really need to speak to a manager, as I have a grave concern with the information I got as it could possibly affect insurance liabilities. She replied "well I'm service manager". I asked her if she can look up the last time I had a battery replacement with them, she confirmed NO. I said not possible, dig deeper. She came back to me and said "Oh yes, you did in 2017 - must be the accounting software switchover." No apology for their/her mistake or empthy from Tanya, even after I exlpained to her that this misinformation caused me a lot of trouble. Tanya remained cold rude and quite bothered, to say the least. Will never use their service department if she is manager there.

S. Pylyp

We just bought a new truck and had a great experience. Barbara was our sales rep and she is very personable. We dealt with Bryan as well and he also was very knowledgeable.

Janet Butters

From our first encounter, I felt that I was dealing with someone who was up front, straightforward and easy-going. I think we made a very reasonable deal and I was able to drive away in the car of my dreams. Thank you Zlatko. You made buying a used car really easy!

Sebastian Reed

I had an unbelievable experience at Thorncrest Ford. Everyone was so nice and easy going which made it very easy to buy my vehicle. I had a lot of help from Barbara who is an amazing saleswomen! Thank you guys so much again :)

D Fallows

Have to thank Barbara Rudzik for her help with the purchase of my truck. This was the easiest purchase I have ever made and Barbara was there to help throughout.

waldemar rokosovsky

We just bought Ford Expedition 2021. Sales person Barbara was so nice to us. Car was Demo and she reduced 5000.00 dollars for us. It really helped us with monthly payments. She explained all the features of this truck. Very good knowledge of industry and ford company. We came late to the dealership and she stood very late until we resolved purchase of the car. She also convinced financial managers and secretary to stay after hours. Especially for us. We are so glad to had her as a professional helper. Thank you Barbara and Brain

Darren Gallo

My Ford Edge lease is about to expire. I went to get a safety Certificate from another mechanic. He noted that there was transmission leak coming from the trany case. He told me to bring it to a Ford dealer to look at. I went to Thorncrest Ford and dealt with Colin Embrett. He took me in right away. Hoisted the car up and found where the leak was coming from. He tighten the bolt and gave my car back. From the start Colin was fantastic. He is super friendly and is works efficiently. The service was prompt and I got my car back right away. I really appreciated his efficiency because I had meetings to go to. Whenever I am going to Thorncrest Ford, Colin will be my first person to call. Thanks Colin for your great service.

Jason Lovell

I had an amazing experience with this dealership. Walked in there on March 9th in the morning looking for a used vehicle and was pleasantly surprised at my options. I ending up meeting Barbara and walked away with an amazing car that I drove home that day. Barbara and her team made it happen! It was amazing how fast she organized it all! Would highly recommend this location! Thanks!

Laurée Reid

Muhammed was great to work with and my husband and I were pleased with the atmosphere. We would definitely recommend. Thank you

Derek Gardin

Great dealership to do business at. My salesperson Muhammad Ghori was excellent to deal with and I would highly recommend him. Everything was done on time and all the requests I made were fulfilled easily five star service

Brigitte Reiner

Barbara has been a pleasure to deal with. She's very patient and accommodating. She's accessible and quick to respond to any inquires. She continues to provide excellent after sales support.

Charl Hilhorst

Excellent service from Jim Zenetos! We had a great experience throughout the purchase and collection of our new Ford!! Jim was very patient and knowledgeable.

Marc Trotman

I had the best experience dealing Barbara and Debbie. They made the whole process easy and I'm glade to buy a mustang from them . I highly recommend them to people who want good service

Jules

I had a wonderful experience at Thorncrest Ford with Barbara Rudzki purchasing a Ford Edge. From the beginning of the process she provided excellent customer service. She was very knowledgeable and patient, answering any questions we had making the whole process very smooth. I would highly recommend Barbara and her team- shoutout finance manager Brian! Thank you!

michael hanin

The service advisor Tanya is not pleasant to deal with, she told me multiple times my repair wouldn’t be covered under warranty when it was supposed to be. Ford told them it was covered and they had already made me an invoice that said i’d be paying cash to boot. When she saw it was covered she left us standing there to go talk to her manager about me, leaving me without saying a word. I get that her job is stressful but being told warranty work will cost you multiple times is stressful too. I will avoid dealing with tanya in the future, but everyone else was more then nice and thorncrest is good in many other aspects.

Bill K

5/5 service. I had an amazing experience at Thorncrest Ford. Jim Zenetos is an excellent sales rep. He made my choice very simple and easy. Highly recommended.

Gurjant Bhullar

I recently purchased 2017 ford mustang from this location. My experience in whole buying process was awesome. Mohammad GHORI Salesperson is very great guy who is totally updated with information regarding cars. He is very nice person who really helped me for buying the car and answered all my questions in a professional manner. He fetched the best deal for me according to my budget and got the best finance rate. I am rating Mohammad and dealership five star for the best customer service

Michael Weisnagel

Thorncrest Ford provides great customer service.

Danielle Kaftarian

I wanted to take a moment to say how pleased I was with the services received by Colin. In the past I have received some really poor treatment from some of the staff at this location. Eg talking down to me because I was a “women getting my car fixed” or feel that I needed to speak with my husband for any decisions that needed to be made. Over the years kept working with the service manages to address my concerns. The last few services I have sent my husband as I just didn’t want to deal with the staff here anymore. I had to go back for the first in in a long time and I noticed that this location seems to have changed. Everyone seemed much friendlier. Colin was beyond exceptional. He spoke to me as a PERSON and didn’t try to up-sell me on services I didn’t require but instead provided me the information I required to make an informed decision. Thank you!!!

Jennifer Daquioag

We Purshased FORD Ranger XLT 2021 .. Yehey !! After 1week we got it! Thankyou Barbara Rudzki and BRYaN FINES for Assisting Us and Smooth Transaction as well. You Both are Awesome !

G Anania

Vjay and Antonio gave Great customer service highly recommended

Mark Gregory

What a great service. Bought a used car from them a few weeks ago, and I am from Ottawa so was on online purchase. Dealers had not impressed me in the past, so I was a bit nervous. Thorncrest had the car I was looking for. Vijay was super helpful and supportive. Gave me all the details checked the car out for any issues. When I picked it up it was full of gas and ready to go the time we specified. A week after, there was an issue we both missed, when we looked over the car, and Thorncrest covered it. Strongly recommend. Thanks Vijay and team.

Anne Bowie

Friendly, caring, knowledgeable staff at Thorncrest, willing to go the extra mile to help...special thanks to Keisha in Service who recently went above & beyond to ensure an upcoming road trip was a safe and comfortable one while my car was being serviced. The caring, customer-service oriented culture is evident here - highly recommend!

Amrit Deep Singh

I am loving my F150 lariat!! What a beautiful truck!! If you to this dealership, you better go see Barbara. She made sure I understood everything! I’m all set.

John Craig

horrible service! have to find new place to get my truck serviced. Paid for oil change and my fluids were never topped up. I left my truck there due to covid issues for 2 weeks. Had water in my glove box and had to pay for them to fix. My Truck is under warranty and not sure how leaving it for a few weeks results in laek but it did. And no customer support other than I need to pay for more service time and materials. I use this horrible dealership due to convincing and I seem to suffer and keep giving them chances. These guys are not professional nor do they have any mgmt to drove results and the business. If I could give a negative score I would.

Amy Cronk

We brought our SUV in for a simple issue and although it only took an hour of labour to find out nothing was wrong, it took over a day to get our vehicle back. My partner called the dealership many times either unable to get a hold of anyone or unable to get an update. When he went to pick the vehicle up, Tanya was extremely rude. He tried to explain his frustrations and after she offered many excuses her exact words were "I'm sorry you refuse to understand". Tanya should not be working in customer service.

Staz A

Bough my 2018 Mustang GT from Jim, 5/5. Got service and maintenance advice from Mark in the parts department, 5/5. I buy new vehicles in the spring every single year. 2018 was the best experience yet.

Jack Levenstadt

Brain Fines Jim Zenatos and Carlo Mendoza TOP NOTCH PEOPLE 5 OUT OF 5 GREAT SERVICE ALWAYS A PLEASURE TO DEAL WITH AMD GREAT DEALS. TELL THEM PAPPA JACK SENT YOU. THE MANAGER TONY M. IS A GREAT GUY AND HE KNOWS THE CAR BUSINESS. . SO BUY YR NEXT NEW OR USED CAR OR SUV OR TRUCK FROM THESE GREAT PEOPLE ????

Pavel K

Terrible service department. There Quick-Lane oil change service is non existent. Took my F150 for an oil change and they could not service it because there was no time. It was 4pm. Drove to the next dealership. Then today called ahead to make sure I was okay to come in for an oil change with my Escape. The friendly lady said no problem. As the agent was filling out my details he said the oil change will take just over an hour. I’ve been to multiple dealerships all of which completed a simple oil change within 30-45 mins. There is absolutely nothing “Quick” about Thorncrest Ford’s “Quick-Lane”. Dis-appointed and will not be returning. I do not recommend anyone take there vehicle to the service department here. Plenty of other dealerships that value your time.

Margaret G

I have decided to buy a new vehicle and Ford Escape was one of the makes that I was considering. Thanks to Barbara Rudzki I bought this car. She was very patient with me and super professional and understanding. Barbara's salesmanship was a decisive factor in my decision to purchase my Ford Escape.

Review Queen

Friday I came in and had a rim leak. My previous dealership never found the issue over 3 times! Tanya was extremely helpful in fixing the issue and making sure my car was safe for my trip to New York. Super fast service! I will come back to this dealership for my future services!

Gail Wiles

I wanted to send along a note detailing my exceptional service. We walked in with just a price/kilometre limit in mind and the kindness and knowledge of the staff blew us away. From our first interaction with the Receptionist, to Barbara, Bryan and Carlos, we knew we made the right choice in Dealership. Barbara went above and beyond in focusing on our needs with knowledge she clearly curated through vast experience. She is lovely, warm and kind and took her time to find the right fit for us. Bryan was an absolute pleasure to deal with. It was a very relaxing situation and we appreciated the extra time he put into explaining very clearly our options. This was a fantastic experience that we would and will recommend to anyone.

Lynn Stranges

Cannot express enough how happy I am with the customer service I received from Jim and Brian at this dealership. They went above and beyond. My daughter and I purchased our vehicles from Jim and we couldn't be happier. Always good to support Canadian business and as soon as you enter this dealership you feel comfortable! Would highly recommend Jim Zentos if you plan a buying a vehicle!

Deb Petrushchak

My experience with Thorncrest Ford was my BEST EVER to date hands down! Thanks to my outstanding Sales Associate Barbara Rudzki! She was knowledgeable, welcoming and gave me 5 star customer service! A hard to find combination these days! Everyone deserves the Barbara Rudzki treatment! She was patient and explained everything in detail (important especially for people like myself that aren't comfortable with the buying or leasing process) Both Carlos Mendes, the Pre-Owned Sales Manager and Bryan Fines, the Financial Service Manager continued the same exceptional customer service! I'm so happy I chose Thorncrest Ford! What a fantastic experience! I am VERY GRATEFUL!

Zac Staz

Fantastic customer service at Thorncrest. The two gentelemen who shuttled me to and from the dealership for my oil change were fantastic. Great conversation and very friendly. The staff at the service desk were courteous and polite. I would highly recommend this dealership for both sales and service. Thank you!

R S

Thank you Penny, Keisha and Tom for being wonderful people! I recently moved into the neighborhood and my car broke down. Penny made it so smooth for me to book an appointment and Introduced me to Keisha who is absolutely wonderful! Keisha, although you are new I would have never guessed that you are a new employee. You kept me posted about my car and made sure I was upto date every step of the way! You have all shown exemplary customer service and I am so happy I have found you guys!! Keisha, you are kind and sweet and so good at following up! Keep it up! Penny, the happiest person I have ever spoken with at 7am! Such a sweet person! Tom, thank you for picking me up and telling me about the neighborhood since I told you I was new to the neighborhood! You all were excellent and I look forward to seeing you all soon! :)

Peter Kaftarian

Shout out for Patrick and Colin in the service department. Polite, clear communicators, and easy to deal with. Services was done in the amount of time they told me it would be. All I can ask for when getting maintenance done.

Ben Mucke

I recently purchased a 2021 Escape Titanium Hybrid from Thorncrest Ford and it was an excellent experience over all. My sales consultant Vijay Chaddah was very helpful both during and after purchase. Vijay answered all my questions, arranged multiple test drives, and never pressured me to purchase. I also had the pleasure of dealing with Bryan Fines for financing and warranty. Thank you Vijay and Brian!

dAVId A

After a few weeks of shopping for a car and going through the frustration of dealing with car dealerships, I come across Thorncrest Ford where I was greeted by Barbara who was very kind and understanding, help put together a great deal for the car I was looking for. I had very good customer service through out the process such that I wouldn't hesitate to recommend Barbara to a friend or relative. Thank you!

Audi M

Just picked up my brand new Ford F150 Truck! I'm so excited to drive a new vehicle! I was extremely impressed and satisfied with Barbara! She was professional, knowledgeable, friendly and extremely helpful! She explained the Employee discount and tried really hard to get all my paperwork complete just in time before the end of the sale promotion. I had my new vehicle in 1 day! It was an easy process! She was friendly and so as the rest of the staff.

Katherine Ng-McCoomb

I did not purchase my vehicle at this particular dealership but the lease was coming to an end and this dealership was the most conveniently located for my family. I spoke to the dealership a few times to arrange the opportunity to drop off the vehicle. I understand that most dealerships don't accept end-of-lease vehicles unless you were a customer. Everyone I spoke to (administrative staff to lease managers) were very friendly and helpful! I have been serviced here before as well and it was a positive experience. They even offered to give us a lift to the subway! I will remember how helpful they were, despite not being a customer!

Cath Grey

Had a very pleasant experience with service department today. Service person was Benny. He was polite and very attentive. Fully explained what was done to my vehicle. I left a happy customer.

Bill Bevan

Muhammad provided excellent quality and experience with my purchase of my vehicle. I would recommend him to others including close friends and family.

Harris Nadeem

Great experience working with Muhammad Ghori at Thorncrest Ford. Muhammad was very professional. He understood our requirements and presented with a very reasonable offer tailored to our needs. Our Mustang was delivered in top condition 2 days before the expected delivery date. The whole process was very smooth. Muhammad was easily approachable even after the delivery to answer questions and provide guidance. Thank you Muhammad for helping us out and being part of our first car purchase journey. I definitely recommend seeking his help when looking at Ford cars.

Radu Achitei

I just both a car from them, and it was a great experience! 5* for Barbara my sale person and another 5* for Bryan from the financial dep. I got the car in a record time and everything was veery smooth.

Waldemar Kozak

Excellent service!!! In love my new 2019 Ford Mustang! If you're looking for your dream car with the best discounts this is definitely the right place for that. My family and I would like to thank Barbara Rudzki, at the dealership, for providing an exceptional 5-star service for us. She took really good care of us and really took the time to find us the right car with all the bell's and whistles we dreamt of in our new convertible. She even exceeded that by finding us an even better deal than we anticipated! This dealership treats people like family and we will most definitely be a returning customer in the furture! Thank you Barbara, you are the best!

jack wagner

Found good deal . Sell executive ( Muhammad ) was very helpful to find a deal and showing different options. Worthwhile to check it out !

Rose Pirone

I met Muhammad at Thorncrest Ford. He was knowledgeable and patient. He helped me buy my dream car! Would recommend him to anyone looking for a Ford!

S F

We were very happy with the service we received from Barbara Rudzki . She was extremely patient and went the extra mile making sure we were happy with our new car purchase.

rj j

This is a review after a month having the new vehicle. Usually whenever you go to a dealership, it's like having a root canal without anaesthesia, well not here! The staff is very very easy to deal with and professional, you won't find pushy salesmen at this dealership. Vijay [our sales guy] helped us out picking the right vehicle and walked us through the whole way, and Tyler assisted on our paper works. The truck was priced great and again we didn’t feel pressured to buy it right then and there at all. It was a fantastic experience overall even the after sales support is amazing. We spent less than an hour total in and out, Vijay took care of everything like a pro. I'll definitely be picking up my next truck here.

Justin Gniposky

I msg'd via the Thorncrest website and got a call back from Barbara Rudzki pretty quickly. We were able to set up a time for me to come a take a look at an F150 that day. I had specifics on the truck I was looking for, in particular the engine size, and Barbara showed me what was available with my requirements, no hassles. Ended up also making a deal that day on the truck. I was happy with the service I received from the folks at Thorncrest, in particular Barbara and Brian. Once the deal was done Barbara went to work to make sure I got the vehicle in a timely fashion. They were adding a bed liner so Barbara kept me up-to-date on the process and I ended up getting the truck one day earlier than anticipated. I was sad to let my Edge go, but excited for the F150. As a note, I had been to other Ford dealerships while looking for a truck, and as a serious buyer, I was quite frankly put off by some of the sales rep elsewhere. In fact, the one in Newmarket just printed stuff off and told me that I shouldn't think long too about it or I'll miss out. What kind of buying experience is that??? That dealership is also 15mins from my house, so I drove the hour+ to Thorncrest and will probably do it again for my next vehicle. I found Barbara to be very professional and never felt rushed. Highly recommend Barbara, certainly worth the drive if you are considering a Ford in and around the GTA.

Jane Williams

This is the first time I have ever written a review in regards to a car dealership. I want to let everyone know how my experience went. I dealt with Muhammad Ghori and he was absolutely fantastic. Totally truthful, no pressure and his description of the used car was accurate. He said it was turned in immaculately clean and well cared for. I saw it before it was cleaned up and his description was totally true. The used car I bought was a Honda, but Muhammad was so helpful that it almost makes me want to buy a ford at that dealership. Truly a great staff that care about you. Thank you Muhammad Ghori , Jane & Albert

Jose Oliveira

Overall one of the best experiences. Came in on a Saturday morning for an oil change for my F-150 with no appointment. There was no line or waiting I just drove in and they took my car. The rep went through my account and took the car. It was done in less than an hour I believe. They called me to pick it up and I just drove right out. It was very quick. I've been to other Ford dealerships with another Ford we own and by far this is the best one. We'll be taking our Explorer here in the future as well. Awesome service and recommend you to all Ford owners we know!!

Gawdriver 011

It was a pleasure working with Barbara. Over the past year, she helped me find a vehicle which my wife and I are very pleased with and recently purchased. She was very friendly, patience, professional and a pleasure to work with. She really took her time with research, following up and showed her knowledge, effort and dedication through her excellence customer service. Barbara's time and expertise is very much appreciated and she is highly recommended for anyone searching for a new or used vehicle. We wish her all best for the upcoming New Year and future endeavours. Many thanks ???? Regards, Chauffeur Mio and family

Bikramjit Dhillon

Just writing to say I received great service this morning when bring in my vehicle. Mike Giordano was amazingly helpful in trying to repair my vehicle. The service was prompt, they had a nice lounge to relax and get a coffee.

Mike Hoffman

Stan Axiotis did a fantastic job fixing the flapping noise coming out of the bottom front right of my car. He took the car for a test drive and diagnosed the problem quickly and accurately. I had tried to get it fixed at another Ford store without any success. Great job Stan.

Y L

We purchased a truck with Jim Zenetos (sales) and Brian Fines (finance) a couple of months ago. What a great experience! The staff have been working there for years and it feels like a community. 3500km later, we're very happy with our Ranger. Thank you to Jim and Brian for making our purchase experience so positive, and for being authentic and helpful throughout! We love our new truck!!!!! (2020 Ford Ranger)

Igor Bortnyk

Thank you! It was a pleasure to work with Barbara! I had a great experience with her, she was very patient with me and attentive to my concerns. Will definitely be returning!!!! All the best to all of Thorncrest Ford team! Igor

Patricia Campea

Great experience again with Antonio DeCandia at Ford Thorncrest! It was because of his care and getting to know my specific needs and working within my budget, he suggested other vehicle options, going beyond and above the regular service, and i ended up going with his option and staying with Ford again. That is exceptional service. I'm confident i will keep going to Antonio as my first option for future vehicles. Ford is fortunate to have someone like Antonio on their Team. Love the Escape Antonio!

SAMUEL M.

Definitely recommend Parts at Thorncrest Ford, particularly Graham!! When I was looking for replacement parts for my explorer, he's provided a very reasonable service with reasonable pricing unlike at many other Ford dealers I've experienced. Also, this is the only dealer where I could easily find OEM quality aftermarket parts (lug nuts) right at the shelf.

gord schakelaar

Barbara provided current and timely advice as we considered the purchase of a F150.. We don’t live in Toronto and drove to Thorncrest and met with her. Lots of inventory was available and after the test drive and her assistance, we bought the truck and took delivery a week later with no issues. Thank you Barbara and the Thorncrest team.

Ron Houston

This is my fourth vehicle purchase from Thorncrest. I keep coming back because they always treat me well and provide great service. Antonio has been great informing me of the different options that are available for me to choose from and why he recommends one over another. I will be back for my fifth one for sure!

Peter Piszko

Just leased a 2019 Ford Edge. We are extremely happy with service we received from Kanv, Antonio and Carlos. And of course, the car is great! We wholeheartedly recommend this dealership! 5 STARS all the way!

Blue Leaves

We have a very positive experience buying a car from Thorncrest Ford recently. Mr. Antonio is a professional, polite, and kind person and we definitely recommend him to people who want to buy a Ford car. From the moment I first talked to him on the phone till the end he was very honest. He was not pushy at all and this allowed me to think independently. For a person like me who does a lot of research about the product and the dealerships, this is positive. Mr. Antonio respects your intelligence and allows you to make decision on your own. Considering the price and options on the car, we got a very good deal for a 2015 Mustang. Thanks. Me, my wife, my father, and our little dog.

Victor Nogueira

Vijay Chaddah was great to deal with for my 2021 Vehicle purchase this week. Vijay went through options with me on different models I was looking and and walked me through each step once I decided on which model I wanted to go with. Mark Kuchererenko was also very helpful in helping me decide which was the best winter tire package to go with my new purchase. I would definitely recommend Thorncrest Ford for your new vehicle purchase as well as parts and service needs.

Sandra Turco

Thanks to Mike Giordano and everyone at Thorncrest Ford for your excellent customer service. You listen well, and communicate the issues effectively to team members. You problem solve and save me time and money. Everyone goes that extra step. Rare, these days.. and you did this before I was even a customer! Why did i wait this long to bring my vehicle to this location? Thanks Thorncrest Ford!

Ondel

We bought a brand new Ford Explorer and Barbara was fantastic. She was very helpful and highly recommend her if you need to buy a car at Thorncrest Ford!

Dragutin Markovic

Service was great on time and friendly.

ALStyle Cameras

Bought a Ranger from Vijay, great experience would definitely recommend!

Paul kowalenko

Leased my first car from here and had a great experience. My salesman Ken was awesome. He was knowledgeable, helpful, friendly, and patient with me. He made the process seamless. I highly recommend.

vanessa zullo

I recently leased a 2014 Ford Escape and I am loving it! Special thanks to Antonio, my salesperson, who made everything so easy. This is my 3rd purchase from this dealership and I wouldn't dream of going anywhere else. My experience at Thorncrest Ford has always been a positive one! From sales to service, the staff at Thorncrest has always been professional, prompt, and helpful. I have NEVER been disappointed and as a result I have recommended Thorncrest Ford to many friends, family, and co-workers.

Abigail Chaddah

I had the pleasure of working with Vijay to get a lease on a 2021 Ford Escape Hybrid. He was patient and kind throughout the whole process. I changed my mind on many occasions and visited multiple times throughout the week to test drive different versions of the same type of vehicle. No matter how indecisive I was and the customization I required, he continued to help us find the right car for our family that suited our needs. I cannot thank Vijay and Thorncrest Ford enough for all the help they have given myself and my husband over the years. Thank you!

ncubac Cutean

July 2020: Fam. Cutean Etobicoke - Thorncreast Ford Service they Treat you like one of their own. If I have to quote my wife's rating on work done at Thorncrest Ford, that Rating is (and this is no Jocke): "EXCELLENT, EXCELLENT, EXCELLENT!!"!. Since 2003, when we bought it, we took our Ford Escape for Service to Thorncrest Ford in Etobicoke, Ontario. Our Ford Escape is has 280000 Kilometers on board and still works like a charm. This week we brought the 2003 Escape for a visit (service) to Thorncrest Ford. We left it over for a tune-up and regular Service. Work was done as expected and in time. I want to Enumerate Great Service Man under the Guidance of the best Foreman Stan Axiotis, Great Service Advisors under the Guidance of Tanya De Mello, Andreas the Service Manger, Jim Zenetos the Sales Man that took 1 hour to present the Escape when we bought it. Thorncrest Ford Service is a Place where you can go with confidence!!!

daniel gyorgy

I've been very pleased to find great services and nice people. I would highly recommend Muhammad as a dealer.

Jamie Mortimer

Thank you to Merv and the team for a great effort in securing a truck for me. It was a seemless and pleasant experience from start to finish. Thanks everyone at Thorncrest Ford!

Paul Chalmers

Parts closed dealer pretty much closed and no phone response

Jennifer Annecchini

Great customer service experience at this Ford dealership location. Very pleased with my vehicle purchase. Staff sincerely provided pertinent information regarding my purchase today. Special thanks to Mervin Kwas and Bryan. Jennifer

Bartek Slowikowski

Thank you Thorncrest Ford especially Barbara who helped me find new cargo van very quickly. She is very professional and reliable. Anyone who needs new car should ask for her. Great experience.

James Stewart

I had a critical work van stolen last week and needed a replacement in a hurry that I could outfit for a specialized application. Mohammed responded quickly to my request. I found the vehicle I wanted on Monday and picked it today. Very happy with the prompt no hassle service.

Sarah M

I have purchased 3 new vehicles from Thorncrest Ford since 2007 and with each purchase the sales team impresses me more & more. From initial greeting to taking delivery, I have never had an issue. When it comes to servicing my Ford I only trust the experts and Throncrest. Dave my service advisor is a top notch professional with only one goal in mind, satisfying the customer. If your in the market for a new or used vehicle I suggest you make Thorncrest Sherway Ford your first stop. Sincerely, SM. A Thorncrest customer for life.

d e

I found this dealership most accommodating at providing a comfortable stress free atmosphere while looking for a new vehicle. Barbara in paticular did a great job at making my wife and i feel well taken care of knowing we were getting the best deal possible. I would highly recommend this dealership for prospective car buyers.

Harrison Xiao

services are outstanding and much appreciated. Special thank to the Shop Foreman Stan! I was on my way home to Ottawa after dropped off a friend to Pearson Airport. Left the airport, I started noticed something screaming while I made turns. With deeply safety concerns, I drove my Explorer to Thorncrest Ford, 30 min before it closed (it was a Saturday). Though without an appointment, Stan sacrificed his own time helping me identified and fixed the issue with no charge. Thank you!

Vladimir Bek

I have just bought my second Ford from this dealership always pleased with the excellent service they provide from welcoming you in, to picking the right car I wanted. They don’t sell me on anything. I go there tell them what i want and they make it happen. JIM ZENETOS is the man to see !! Excellent job guys :)

Misha Djokic

Back in July I blew a turbo on my 2014 Ford Explorer Sport. It was towed back from cottage country and I had it dropped off at the mechanic. While he was away on vacation I started looking at the cost of the parts to fix it. I went to a number Ford dealerships and also looked online for aftermarket parts from both Canada and US. I was heading home one day and remembered Thorncrest Ford on the Queensway. I stopped into parts and was greeted very cheerfully by Bob Turner who is a parts advisor. We had instant chemistry and he gave me some ballpark numbers without knowing exact details as to which of the twin-turbos it was and what other components that I would require. He told me he would have the parts the next day once I placed the order. As I headed out of the dealership I was looking at the quote and the prices were the best including the online aftermarket stuff. I ordered the parts and he made sure I had everything including hoses that I might not require to get the job done. Like he said the parts were there the next morning and the vehicle got fixed. I go to the cottage for the August long weekend and when I return I blew the other turbo. Once again Bob was great in getting me the parts that were needed to get it fixed. We had a part failure of the first turbo and again Bob to the rescue. I had to do a warranty claim and get new parts and again a fantastic experience. Over almost forty years of driving and dealing with a slew of car dealers and this by far was on the best experiences I’ve had. As stressful and expensive as these repairs were the process in getting the parts that I needed was exceptional. If you drive a Ford and need parts go see Bob Turner he will provide GREAT service and great pricing.

Bozhena Gembatiuk

I would like to sincerely thank Barbara Rudzki, sales and leasing consultant at Thorncrest Ford for her efficiency, great customer service and her patience with me through the process of buying a new used car. Barbara and Carlos, were very accommodating in my specific requests, helpful in answering my many questions, and very considerate and understanding of my feeling a bit overwhelmed. I truly appreciate your time spent in guiding me through this major purchase.

Adam D

Phenomenal experience from start to finish thanks to Jim Zenetos. I have walked into numerous dealerships but nothing can compare to the incredible service and knowledge Jim provided us with. First and foremost Jim was incredibly professional and created a comfortable environment in what can typically be a very tense experience. Great dealerships like Thorncrest Ford are built upon the incredible people like Jim and his ability to create a genuine relationship with people. Jim had a wealth of knowledge and was also able to answer every question I asked which is something most people are unable to do at dealerships. Jim has created a Ford Thorncrest customer for life and I will highly recommend this dealership to all friends and family. Thank you kindly Jim it was a great pleasure dealing with you during this experience.

Andrew Barnett

Recently purchased a truck from Thorcrest Ford. Had the pleasure of working with their sales rep Barbra Rudzki on the deal, who was personable, professional and down to earth. Barb made this a smooth transaction and went to bat for me with any questions or stipulations I had. Highly recommend working with Barbra and her team.

Eric Sandhu

Great Serivce, Highly recommend dealing with Vijay, highly knowledgeable, easy to deal with. Have purchased a couple of vehicles from him. Wouldn’t go anywhere else!