Reviews of Marino's Auto Group (Car Concessionaire)

Pat S.

Don't get your service here, or buy your car here because you'll be forced to use their service department for some things. The car we bought had 3 defects that were clearly visible to the eye (dents and loose seats) but we were forced to take delivery anyways and come back to have it fixed. Domenic C. is the service manager but he is terrible at communication and lacks focus and quality. When we dropped off our car we never heard back from him about how it's going, until we followed-up a week after. When we were told our car was ready for pick-up, we found that not all the issues were addressed and had to come back. This happened twice, and each time, we were asked to personally drop it off to have the issues re-examined. We got our car in October and it's now January - we were driving a loaner car for 2.5 out of 3 months. Right now, even after 2 false pick-ups, we are still being asked to wait and there is no visible improvement to service. The issue was escalated to Jack Donato, the General Manager, but to no effect as they are on the same team. I regret buying from this dealership, and cannot wait to be done with it - but for now still stuck having to wait and see.

Gerard Killeen

Awful experience! Had to spend countless dollars on repairs that should have been covered by the warantee. There was once a very large decal on the back window that the dealer agreed to remove when negotiating at time of purchasing, 2 days after bringing the vehicle home it literally exploded to the same shape? very unprofessional when discussing the issue! buyers beware.

Eve Brouwers

Why buy a car anywhere else? My Subaru is getting older (2012) but it has very few KMs on it (36,000). It gets the care it needs to keep running smoothly and reliably even when it’s not driven often. Great service team and technicians. A full 5 for there peeps!

dtraniz00

good cx service

Heera

Great selection

Anna Podbielska

Sylvio Chylinski - Sales and Leasing Consultant Sylvio always represents the Honda Company in a professional, helpful and friendly manner. Sylvio has continuously been very patient and supportive with all our questions and concerns. He is very well educated with answering all our questions and makes time for all his customers. Sylvio has been helping us for many years, which has lead us to buying our sixth Honda this year at this dealership. I highly recommend him to all my friends and family; my kids have also bought Honda's from him. I could not ask for a better sales consultant!

Farrah Autencio

I just picked up my 2021 Subaru Crosstrek Sport today. I had an awesome experience with the staffs. Iouri is amazing and very knowledgeable of the product, warranties, features, etc. Brendan was clear and very professional with explaining the lease term agreements. They listened to all of my questions and answered them. As a first time buyer, they never pushed sales but rather showed me the vehicles and to try it out to see if I liked it. I really enjoyed their customer service. Even the receptionist was very warm and friendly. I felt so welcome here. I would definitely recommend friends, families, and acquaintances to Marino's Auto. Excellent service guys! Thanks for the Subie keychains!

Margarita Shekotikhina

If anyone is looking to purchase a Subaru - this is your dealer!! Top customer service I've ever had. I've visited many dealerships in Toronto and Marino's Auto Group approached me with no crazy sales pitches, no pressure and no hidden fees. It was an enjoyable experience to purchase a car from there - especially as my first car, I appreciated all the little gestures they did and working on my time schedule as well. Thank you, especially to Izabela for making my first car experience a memorable one!

rakim shabazz

I bought a vehicle from then and the engine had to be replaced after 2.5 years of ownership. Suffice to say they no longer sell the Hyundai brand which is known to have engine trouble. I also had a run in with their service department where I was charged 80$ for them to put a fuse into the car, after bringing in my car for a manufacturer recall. The mechanic told me it was a light bulb issue. After voicing my displeasure via social media the service manager promptly called me back and offered to refund the cost if I took down the truthful but negative review. I took down the review and the refunded my money but still charged me the tax!

Vivek McCague

Joe was a great sales rep, i went to several locations and he provided the best customer service if you are looking to get a car he is the person you definitely want to talk to

Nacera Allalou

Very welcoming, happy with my car! thank you!

Gary Lo

Iouri Doubov... Great guy to deal with, quick, easy and nice price, no BS :)

Kevin Darcheville

Closed down the hyundai dealership and I was never notified. Went in for servicing a few weeks before they shut down and staff did not mention anything. I found out online while trying to make an appointment in relation to the same service which I had previously done. As a customer, I expected at least some form of communication about the hyundai dealership being closed down.

Paul Vanek

Amazing service. Thank You Silvio we love the new Honda you sold us.

Glenn Robb

Decent dealer. Get all my service done there and just bought another CRV from them.

Stefan Chumak

Excellent. The customer service agent knew the details of the product

Eileen Dalusong

Many thanks to managers Mark Margiotta, Maggi Green, Ryan Perault and Brendan Murphy of Marino's Fine Cars who went above and beyond to completely resolve my detailing and touchup concerns with my new to me Impreza. An exemplar of how customer issues should be addressed. Special mention to Mark who went the extra mile and personally made sure everything was done to a satisfactory standard. Truth in advertising, I brought home a fine car!

Ken Fowlston

I love my new 2017 CR-V. I have purchased many cars from Marinos sin 1989. I received the same price I would have at Castle Honda, where they include a free oil change when you do a major service on the vehicle. I asked for this same inclusion, and was strongly led to understand I may receive it. On the day of picking up my CR-V the "sales manager" said he would look into it, but insisted that Marios was only going to make $201 on the sale of 34,900. (net price). When I told him that was hard to believe he became quite indignant and accused me of calling him a liar. I should have walked out then but due to previous good relationship with the dealer and the dealership overall I did not. I was informed later that they did not make enough profit on my deal to do what Castle would have done for this same price. When servicing is due on my CR-V I plan to have it done elsewhere where they value the profits they receive from doing that work.

Bappa Mukherjee

See francesco for a good deal

My Ciafaloni

I was a bit skeptical in buying another car from another dealership because I thought all dealership sales people are pushy and dishonest. For the record, I would never buy a car from the Acura Dealership across from Sherway Gardens. They sold me a car and failed to inform me that the car I purchased was in accident. I only found out from the mechanic months after I took my car in for service. Any how, I just wanted to say that Ilham at Westend Hyundai was a pleasure to do business with. The staff were friendly too. I'm very pleased with my car I bought for them. Thank you Ilham!!!

digiboi wan

Great customer service with great people!

Gregory Teskey

Great service and personal experience. Polite and professional employees.

Jamal Coles

I went to this dealership a few months ago, without the intention of buying or leasing a new Vehicle. I chose to inquire about a used car do to credit and inclme and had an idea of what to expect in terms of price. The gentleman I worked with names Wasim, explained a lot to me and answered all my questions and by the end of it I walked away with a new car! It wasn't about making a sale for him, I just explained what I needed and based on numbers things worked out. They worked hard to get me a car with my credit score and kept it honest with me about how the process worked. I would like to Thank both Wasim and Greg for making this experience as flawless as possible!

Diogo Domingues

Wasim El Bornou is hands down one of the best sales man i have ever dealt with. From the moment i walked into the show room he let me know he was there to help me. He genuinely was a really great person to deal with. He did not treat me as a number or a sale but as a human being more like a friend. He answered all the questions i had and provided me with all the vehicles i wanted to test drive. I have bought many cars before but never was i ever treated as a friend when buying a car. He got me the best deal and was not pushy. He didnt come back with outrageous numbers like most sales people, he came back with a shockingly really good price on a 2017 Honda Civic Touring. It was a real pleasure having Wasim as my salesman. I highly recommend to see him when purchasing a Honda. He will go above and beyond to make you get the best deal and that your a satisfied customer. I wish Wasim all the best in his career. He is a real stand up guy. Just go in and see him and you will see why and not to mention you will also leave with a great product and a great deal!!!

Saurav Kohli

Awesome customer service and decent pricing. Particularly impressed by the personalized service provided by M. Ilham N

S A W

Excellent customer service in Honda service as well as sales.

Syd Barton

long time customer - friendly service and always reliable.

Lori Carruthers

Great experience searching for the right vehicle. Staff was knowledgeable and patient with us. Izabela was extremely knowledgeable . The atmosphere she created eased the stress of buying a new vehicle.

Andre C

Great experience, prompt and professional. Would buy again.

Zahid Iqbal

Had a wonderful experience while dealing with Mario Auto group. They were able to deliver much earlier than the promised date. Tariq Alam explained the all the complex details of lease and helped understand all the options available. Wasim Borno was very helpful to explain all the features and important measures to handle my new van. Kudos to Marino group for such a wonderful team.

Barb Kozakewich

I had a great experience! Shahid and Wazim gave me great service. :) I would definitely do business with them again.

Patrick Mulrooney

Excellent service department for my Hyundai. Top notch service and very friendly with very reasonable pricing. Recommended

Mae Medina

Mo and Ilham we're extremely professional and accommodating. I communicated via email and finalized the deal that way. Went to the dealership only to sign the paperwork and pick up the car. They are great and hopefully work with them again the future.

Brad Cox

Treated very poorly and will never return

K Kulesha

The service staff are really great and my car is always finished ahead of time. I do wish they would sometimes wash it as a courtesy like some places do. I was less impressed with the floor staff, I had an appointment to buyout my lease and I showed up on time but was made to wait 45 minutes while the lady closed some other deal that I guess was more important. I shared my feedback about this situation via their email survey, but no one reached out to speak to me. Somewhat disappointing.

Jeanette R

A long time customer of Lakeshore Honda - the staff in the service department are exceptional. I highly recommend this dealership!

James Gardner

Great service and people

ATS 555

Amazing service! They have knowledgeable mechanics and very helpful! Would recommend to anyone!

Rafa Gaming

Excellent customer service. Friendly and pressure free. I recommend this dealership to anyone in the market for a new car. Thank you Wasim.

Ron Depagter

Sales staff.. Amazing!

Snita Balsara

The whole team was super approachable and made the process really easy - they were able to give us a better deal than we thought was possible

Paul Homier

My son bought a used 2014 Honda civic 2 months ago and has had nothing but problems with it... the car was sold certified with transmission problems ,electrical issues and while driving home from work his muffler fell of. And every time the car goes back in for service they want to blame him for the problems...and it seems like there trying to wait out the safety period so that can wash there hands of the car completely. I would not buy a vehicle from this place ....

Xavier St-Gelais

Bought a 2011 Jetta from this dealer, I dealt with Zygi. Very friendly man, he isn't pushy like most dealers, he's got a sense of humour, very nice atmosphere. 10/10 would go there again.

Mrinal Pal

Had a great experience with kind and helpful professional staff!!

Saud Masud

Excellent service!

Kevin Claus

Awesome place and very friendly people. I would suggest you go out of your way to go to this dealership, as it's worth the trouble. (You go Joe!)

Luke Rankin

Awesome experience from start to finish. Was nervous walking in, but confident driving out!

Omaa C.

Very friendly and helpful. I walked in the same day and got the vehicle I wanted. They prepared the vehicle very quickly...and this was around Christmas and immediatly after they got back from their holiday closing hours.

Bartman

My second time here in under two months (first time was in February with my sister-in-law when she traded in her Sante Fe for a new Elantra GT at Westend Hyundai) and there is a reason I keep bringing friends and families...this is smooth running operation where it feels like coming home to family. This time it was to support a friend exploring the many trim levels of a new Honda CRV. Our sales expert Wasim El Bornou was knowledgeable accommodating, the process very easy, and the explanation of financing and warranties was well conveyed by their Finance Mgr. Alex Chu. Well done everyone, a pleasurable experience.

B A

My car needed a repair. I had to make a few visits to get the problem diagnosed properly. I feel that I was provided with honest information and that the suggested repairs were not beyond what they should be. I was not sold things I did not need. I am happy with the results and feel the price was fair for the work that was done. I feel I was treated with respect and that they understood they no one likes bringing their car in for repairs.

Umar Khan

Professional staff with friendly attitude. So far no complaints in last 2 years. Give their best opinion to favor customers. I'll recommend this place to everyone who needs their Honda maintenance done properly and professionally. Thank you Lakeshore Honda for your warm welcome each and everytime.

Roger Verscheure

I went to Marino's Fine Cars in Etobicoke on the recommendation of a few friends who had purchased or leased their cars there. I found it to be very satisfying experience considering I had not been in an automobile dealership since 1983, (generous father). Jorge took good care on me and I purchased a car that day within a couple of hours. I bought a basic Forester and was not pressured to buy up to a pricier model. I have had the car for almost 2 months and am very happy with the performance. I am especially happy with my adit and exit of the car being a lanky 6' 4" senior. I certainly recommend them and the Subaru.

Aleth Bruce

I bought my first car ever 2017 Impreza and I must say it was an amazing experience at Marino's. Alvin took care of me no pressure and very friendly

Luc Marion

Good

Kelly Evans

Excellent customer service...very knowledgeable...love my 2017 civic

Iman Hashemi

The sales management team were friendly, and professional. Much appreciated.

Marka Mihal

Thank you Marino's fine cars and especially Alvin for all your help and attention during the process of buying a new car. It's much appreciated. Everyone at Marino's was extremely nice, helpful and very professional. I absolutely love my new car! Thank You.

Matt Naporowski

Silvio was the best. Helped me purchase my new civic, was great through and through from beginning to end. Would definitely recommend anyone to go see him if you're looking to get a Honda.

Chris Hebert

Always professional, and don't try to over-fix things that don't really need fixing (a typical dealership ploy).

Ken Gray

Working with Craig Sutherland was a great experience. He is honest, upfront and went to bat for us to get the deal done on our second F-Pace. #HappyJagCustomer

P B (Exiledspectre)

The team at Marino's was fantastic! Cristian was professional, patient and very quick to reply to all my questions. The whole process was painless. Even the financial team was great. Everything was first class! I love my new Subaru!

Laura Jane

Nice folks

Santiago Mesa

They're friendly and seek to give you the best service from any subaru dealer. They inform you on all the details of the make or model you are interested in and carry a large sort of cars on site for you to test drive. Their mechanic service is also on the upside as they provide shuttle service and loan vars while yours is in the shop

Bruce Canales

Got 2 cars so far from Marino's. Always great service from Kent! I will be returning!

Eliscia McPhee

A friend bought their civic here after losing their car to an accident. They told me about how good this dealership was to them during the purchase. Also how so far the experience of their current car being serviced has been good. Theres np pressure to buy but they do make it a friendly experience. Even invited Honda owners to come to a bbq they were having.

Michael Smith

Visited to look at 2015 Civic LE. Was concerned with US reports about some CVT manufacturing problems for this model transmission originating in South America. The sales rep we talked to flatly denied the US government reports. I was accompanied by a career automotive engineer who had researched this problem at length. We were not very satisfied, to put it mildly. Otherwise, the dealership looks well run, to the casual observer. Would use this business for a quote.

Bella

I was looking for a second hand Subaru Impreza and Marino's had one that was in amazing condition and exactly what I wanted. Bradie was super helpful and showed me everything I needed to know, with a lot of patience and kindness! I really appreciated her generous assistance, since it was my first time buying a car. Thank you !

Mirza Muhammad Usman Baig

Good dealer ship but they charge too much on services

Miroslav Mancic

I bought my first car in Canada here. I can recommend this dealership.

Mohit Jain

Amazing experince with them, got an amazing deal on a Honda used vehicle. Ilham was my dealer really helped me through every process explaining it going through minor details and helping me throughout the process. I would very much recommend everyone to check it out and get you deal done from here. Thanks to marino's group for my new car.

Jan Stewart

Fast, friendly and thorough

Ryan Gonsalves

Fantastic experience & service.

foxprof

I was very pleased with my car buying experience at Marino's and if you were to ask what they could have done to make my experience more memorable, I would have to say "nothing" The salesperson, Iouri Doubov, I dealt with was excellent and he actually listened to what I was saying. I dealt with him through emails and telephone calls as I live 700 K away from the dealership and those dealings included a trade. He was the only person I dealt with and I really liked that ... no other personel trying to sell me things I did not want! Can't say enough good things about him and the dealership (Subaru). I purchased a 2017 Subaru Outback 2.5i Touring 6sp and it has been an excellent choice for me. I already have about 6000K on the vehicle and this is our, my wife and I, "travel" vehicle. We don't use it in the city unless we are in a city that we have travelled to. On the highway my mileage has ranged from 37.5 mpg to a high, on my last trip, of 40.6 mpg !!! The mileage I am getting at an average speed 60 mph is way beyond my expectations!!!! And I am not a driver who "babys" the car when driving. The cargo space is excellent and my only regret is that I did not move to a Subaru sooner, but I am very happy I have one now! Paul E Hurtubise.

Stephan van Heerden

A typical Hands Dealership that takes pride in their work and deal with your clients honestly. Car was delivered when promised after a service.

Jimmy Luc

Thank to the Marino's for helping me get the car I wanted even though it was quite an ordeal going to other dealerships to find the right car. I was helped by Dave S. He helped me through the process of leasing my car. Everything was explain thoroughly, the contract and everything else. I'll be coming back after my lease is up =).

Monika Piil Smith

All of the staff at Lakeshore Honda were extremely polite, helpful and informative during our process of purchasing the CRV.We would highly recommend them.

Emma Feng

very good

arturop perri

Excellent service. Had my 2017 STI ready for me looking incredible. Youri and mindy helped me through the buying process and made it easy for me. Happy I chose marinos

Nigel K

Bought a new 18 WRX Sport-tech from Louri, was fast and simple no added bs fees. I recommend this dealerships and Louri for buying a WRX/STI.

Abdul Wahab Khan

Friendly service but they dont wash after oil change

Jason Jenkins

Anna at land Rover is fantastic to deal with. Responsive and very helpful. Highly recommended !

Simon Hayward

Great service and staff

Jim Rudyk

Very helpful. Francesco and Iouri were first class.

samuel nwosu

Best jaguar land Rover dealership in town, good customer service, up-to-date luxury cars, neat and healthy environment , cheerful and lovely staffs , will always recommend.

lake pong

Good Honda parts department

I. Hegedus

Good service.

Ahmed Nasman

Couldn't ask for better service. The team there provides everything you need at your convenience. + Great coffee!

Chuan Loh

Great place to get a car. The sales are very knowledgeable and willing to help. They have Hyundai, Honda and Subaru dealers in one area which makes it very convenient for automobile shopping. The location is conveniently located in the heart of lakeshore area.

James Lennox

Do not like the service center. No walk in and you need to call for an appointment. If i need an oil change i may not know if i have the time a week from now .....mr lube 20 min in and out . not 45-60 min

Bryan Gilbert

Picked up my first Subaru a couple months ago, it was the best experience I've ever had at a dealership. Pedro was my salesman and he was honest and transparent the whole time. He and the rest of his staff made getting my car great experience from start to finish. Highly recommend speaking to Pedro if you are looking at picking up a Subaru.

Zhen Wang

I had a great purchase experience with Marino's Fine cars's help~

J S

Based on the experience at Volvo Metro West, Marino’s auto group doesn’t know how to operate in the customer’s best interest; just their own. Sooner or later, it will stop working for you.

John Knowles

Good experience

Easton Thomas

Superior service!!!

Jeff Tung

The moment we walked into the showroom we were greeted with a big smile on Joe’s face. While explaining the various mobile products to us, he showed great passion in his job which manifested by way of his sales skill and professionalism - the result of which has prompted us to purchase this vehicle. Well done, Joe.

Vicki M

Bought our car here and continue service there. Really good service.

Luis Marquez

Prompt service

Nick Sousa

I bought a Hyundai here and the service was outstanding. Ilham is an amazing sales rep. And Harry in the service department is one of the best people out there. I called without a service appointment and he had a slot for me an hour later. Not to mention he goes above and beyond to help his team and customers. I would highly recommend making a stop here if you looking for a car.

Leonard Rodrigues

Got my new 2017 Subaru Impreza from here. Their customer service was great! Francesco, Kyle and Neil were very informative, not pushy and made it an enjoyable process right through.Would recommend them anyday.

John Wood

alot better than kenshaw toyota, these guys are decent

theodgie

Good employee experience all around. Unfortunately the problem still persists with the display not coming on all the time. Good to know that the mechanic has logged this and will notify me if there is a fix. Would have given 5 stars if this problem was solved.

Roderick Barrass

Oscar and his team took care of us really well getting into our Accord. Thanks for your help and answering our different questions, and finding the car for us. Thanks!

Ana Oliveira

If I could give zero stars I would They are horrible I bough 3 cars from them in a 1 month time left over $120 000 there and I was treated like garbage and lied to like there’s not tomorrow. They gave me a damaged car then tried to blame me on the damages little did they know I very detailed and had pictures of the day I picked It up before it even left there lot. They sold me payment insurance lied about it and said it was for any disability never gave me the paper work when I went to file a claim that’s when the insurance told me it was only accidental insurance. My car went in to fix what was originally damaged and they damaged it more. STAY AWAY FROM THEM

Daniel Felix

Great place to buy a car. Amazing service.

Subaru Fan club

Great experience from start to finish. Yuri D provided excellent customer service and everything went smoothly. Definitely recommend this dealership.

Rajveer Birk

Amazing family owned business

Ibrahim Butt

Had a bad experience at Marino Subaru. Dealt with Pedro and I did not appreciate the way he treated me as a customer.

Eric L

Friendly sales people. But the showroom is small amd crowded.

Tess Capati

We recently leased a Honda Accord at Lakeshore Honda and was very satisfied with the service we received from Kent Swain. Kent was very polite and friendly and looked after our best interest. He also introduced us to the business manager, Gregory and another manager Ron. All 3 gentlemen treated us with respect and they even told us we are “like family”. We have been dealing with this dealership since 1994 and would recommend it to friends and family.

Scott Payette

Almost bought 1 here.

Paul Carnevale

I had great experience with Marino's purchasing my 2017 Subaru Forester. Great friendly staff and very accommodating. Kyle assisted me in purchasing my new vehicle and I appreciated the walk-through he provided on the day of pick up and consistent communication through out the process. Top notch service.

chris

$90 for oil change. No other inspection. No topping up the fluids. No car wash. Long wait - 45min!!! $120 if you want all that!!! What a rip-off!!! I do oil changes on my Silverado for $85 and get all that plus a breakfast if I go for the morning!!! It’s easier to go anywhere else. Way to go Marino!!! I wander how many repeat customers they get?! Not only that, if you call them, Hyundai desk answers the call!!!

Jaroslawa Jarema

Excellent service, can't ask for more.Very professional,courteous and helpful.All my questions were answered with patience and in details. I'm a woman who has limited knowledge of cars, so I was really impressed how the purchase of the car was made really easy, efficient and very pleasant experience for myself and my daughter. Thank you for your efforts to make the whole process so stressless. My rating for the service is 5 stars plus. JM

Francesco Rende

Great service

karla keirstead

Ilham is fantastic. So are the rest of the team. Looking forward to seeing how great the service department is. Thanks guys.

Chetan Singh

Just a really positive experience working with the entire group. When I was shopping for a car, I literally didn't have a bad experience with any of the dealer reps I interacted with. Everyone was very professional and helpful. Also their service center is great! They make what can be a stressful process actually enjoyable.

John Muscat

Good atmosphere

Amy S.

I recently purchased my first new car in 9 years. I am not very knowledgeable in this area and visited many dealerships hoping for advice and friendly service from the staff. I definitely received all of this and more at Marino's. I had my heart set on a Hyundai because I've driven one for a long time and it was very good to me. When I walked in, Ilham greeted me and immediately answered any questions I had and gave me several options. He showed me the new KONA and I was sold! So from the moment I walked in to the moment I picked up my new vehicle, Ilham and Cleimore, the sales manager, were helpful, friendly, knowledgeable and very thorough with phone calls and/or emails informing me of the status of my purchase and the arrival date of the vehicle. When I picked it up yesterday, Ilham showed me how everything in the vehicle worked and took me on a short tour of the service department. Basically, the purchase of a new vehicle, something I was a little nervous about, was actually a very enjoyable experience thanks to the service I received here. Thank you so much!!

Imtiaz Lodhi

Good collection of subaru brand

Ibn Abdool

good place, eddie is exceptional

Jas Kingra

They did everything in their power to give me the best trade in value for my car as well as an awesome deal on a brand new 17 Brz. Every other subaru dealer I had dealt with, gave me the run around as soon as I came in looking to trade my 13 scion frs. My sales rep at marinos subaru was Ouri(yuri), and was helpful from the beginning. My next subaru will definitely be through them. Make sure yours is too.

Jill Fulton

Appreciated David and his helpl. Good service. Going back for followup visit regarding some options that I would like a refresher on. Would recommend my CRV and dealership.

Mark Biggin

Great people , great cars . Can't wait to see them in the new location after everything has been completed !

Sam Beckett

I have purchased 6 cars at Marino's over 40 years. They have always been polite, professional and helpful. I will definitely purchase there again.

ivy man

Francesco Taccogna was very thorough & efficient. Courteous Staff, promises kept & delivered. Mindy Tian was most patient & helpful.

Dave Bone

Professional clean and tidy.

Trish Kwasnik

I have been receiving service from Marino's for a few years and have always found them to be honest and helpful in all dealings. I recently was faced with the task of purchasing a new car. Dave S and others were very helpful at helping me decide which vehicle was right for me. I received outstanding, top of the line service from everyone that I dealt with in the dealership. All my questions were answered without any high pressure sales tactics!

Jessica Haier

Marino's Auto Group made the process of buying a new car stress free and very easy! They were helpful through the entire process, and the staff at Lakeshore Honda were always willing to answer questions. Joe was amazing to deal with and he was willing to go above and beyond! I now understand why my family has bought cars at Marinos for many years!! Thank you Joe :)

Oscar Luengo

Hi, we had a great experience with the lease of our Honda Civic EX T. Dave Searle was gentle and very thorough throughout. Our rating is 5 stars!

Philip Ionno

Great products and service

Donald Sutherland

We appreciated the personal service and the attention to our multitude of questions about the used Honda we purchased. We are very satisfied with the deal we made with Alan Shuly at Marino's Lake Shore Honda. We are currently busy enjoying the car. Thanks to Alan and the friendly crew at Marino's.

Aless F

Honestly my experiance over all with this dealership has been nothing but a disappointment. I had to stay on top of the sales person to see if he checked for the vechile I wanted to see if it can be sent in for when I wanted it.. to closing the deal. I only bought the car there not because of their service but because it was close to home and unfortunately subaru dealerships aren't at every corner like other dealerships are. I went for my first service last week. Appointment was at 1 they serviced my car around 230... and then the service took less an 40 min and it was 140 bucks. RIP off. When I went there they asked me if I had concerns with the car I said the only thing is check my rear light I noticed it had a lot of condensation and I sent a picture. They said no problem. At the end of the service when I was paying they said to call them when it happens again and send a picture. I got a little irked because I already showed them the picture but the guy never opened the attachment so then they went and ordered a new light. When I went in today to get it replaced and checked into service they kept asking me what I'm there for and what was wrong with the light. .... I got very irked like dont they have notes in the file. He thought I was there to change the bulb. And the best part I asked if they can wash my car last week and they said they weren't equipped to do that that's something they can do at the new dealership when they move. I have been to enough dealerships and it's common practice to wash the car when the car is brought in for service. Just rudeness all the way around. No thank you nothing. I will forsure not book my next service with this dealership. It's such a shame the car is an amazing car but the representation of the company at that location is awful. Hopefully they read the reviews and learn from what customers are complaining about.

Carmela Farr

Excellent service.

Wael Tuma

Very helpful and professional. Excellent service with a big smile.

Arnab Dewanjee

The sales person was amazing. The service is top class....the finance officer could be more efficient with the information on the lease warranty...but overall good experience doing business with them...

Kathleen McCabe

I had a fabulous experience in purchasing my used Honda CRV. First, I was impressed with the inventory that Lakeshore Honda had. I met Eddie when I entered the used car department. He was attentive and listened to what I was interested in purchasing. He was very knowledgeable and I found his mannerism to be inviting but not pushy. I returned at a later time to test drive a specific CRV. Eddie took the time to have the car brought into the garage and have the car washed. Although I had just made an appointment to test drive the car he insisted that we inspect the car, inside and out, and review its features. This was unexpected and very helpful. After my test drive I decided to purchase the vehicle. I found the negotiation process with Eddie to be very fair. I believe that I got a good deal on my purchase. When I returned at a later date to pick up my car Eddie was once again very attentive and friendly and did a very thorough job of reviewing all of the car’s features with me. Eddie phoned me a few weeks after my purchase and inquired about my experiences with the car. What an outstanding salesperson! I highly recommend Eddie and I will return to Lakeshore Honda in the future.

Paul Szeptycki

Iouri made my purchasing experience stress free and enjoyable. He was knowledgeable and easy going. Never felt pressure or the hard sell.

Rosemary Adams

We were very satisfied with our experience buying a new car from Marino's Auto Group. The staff were friendly and helpful, the process was clear and uncomplicated. We are so far delighted with our Subaru Forester. It has met all our expectations and we are confident that Marino's will continue to give us great service in the future.

Gregory Palka (Greg)

I left with a different tire than I came with after service. Staff did not take accountability.

Sanj Selvarajah

Sales rep was knowledgeable and responsive. We are happy with our purchase!

Zainab Mansoor

Friendly and prompt service!

John Fiedler

I am happy to have purchased my Honda Clarity PHEV from Lakeshore Honda. I have not generally had good experiences at car dealers, however this time was an exception. I called Lakeshore Honda, and from the first phone call, I was pleased with the results. Dave Searle not only gave me a competitive quote for the car, but followed up with a very informative slide presentation explaining the features of this new type of vehicle, and was quick to respond to my requests. The other staff whom I met at the dealership when I purchased the car, and then picked it up, were also professional, courteous and honest, and I am happy to recommend Lakeshore Honda if you are looking for a Honda Clarity, or for that matter any Honda.

Art Whelan

I visit lakeshore honda

Gary Vivian

Outstanding!. We looked at 24 alternatives for replacing our VW dirty diesel wagon, and visited and test drove at a dozen brands, including several visits back to Marino's Subaru, The experience and attitude at Marino's was different, and consistent with all the 6 different staffers we met there in the process. They wanted us as a customer, and respected our views and questions. There was almost a sense of family, and that was before we committed to the Outback. Only two other shops came close. The VW experience at our dealer of 17 years was at the other end of the spectrum.

Aaron Mullen

Fantastic experience from start to finish. Thanks Joe and all the staff at Marino's!

David Walmsley

Ilhan did a great job!

Phil Goodman

Had a horrible experience with Pedro as did the other reviewer. Pedro insisted on driving us like a maniac to supposedly show off the car... despite us asking him three times not to. We ended up making him drive us back to the dealership before we could even drive the car. Avoid working with him at all cost.

diane monk

Excellent staff and excellent car

Patricia Valde

The Hyundai team at Marino's has always given the best service. Thanks to Frederick for finding me the right car at the right price and arranging a timely delivery. I look forward to continuing as a very happy customer.