Reviews of Wille Dodge Chrysler Jeep Ram (Car Concessionaire)

Bruce Ward

We just Bought our newest Truck from Wille Dodge Chrysler Jeep . Couldn't be happier with our purchase as well as the service we received . Every year to two years at the most we buy a new vehicle from them . Is the only dealership we use as a veteran they treat us with respect but to be truthful anyone I see going into this establishment is treated that way just very good people .

Kimberley A Wilkes

We recently purchased a GMC Terrain from Willie Dodge. This dealership is amazing to deal with! We dealt with Beau Willie and he walked us through every step of the way. The service they gave was professional and extremely positive. We both highly recommend both the dealership and Beau!!!

Trident

Bought a brand new Ram from Wille Dodge. Even referred a buddy who ended up buying a truck from them. The purchase process was decent. But this review is specific to their service department. I used to get all my maintenance done with them. The last time I took my truck in for servicing I parked it on their lot, locked it and left the keys with them. When I picked it up I got half way home when I realized that a utility knife that had been banging around in the door pocket was no longer there. I immediately turned around and went back to report it. They refused to take responsibility for it. I was told that the person that dealt with my truck was the son of a long time employee of their service department. He's never stolen anything before and they didn't believe he would have. They then pointed to a sign on the door of the service department that said they're not liable for property left in vehicles. So first I felt like they were calling me a liar. Then I was to understand that I'm supposed to completely clean out my truck of any and all personal belongings before wanting an oil change?..... They did at least give me a free oil change for my troubles........so as soon as I got said free oil change, I switched to Harris Dodge downtown and haven't been back to Wille.

Scott Attrill

I bought a truck in 2005, band new and everything that the service department has been crazy good. The truck has been in for several things including new tires, tune ups, and normal works as well and all of it was done with great professionalism, care and personality and I would trust these guys with my car or truck even if I did not buy it there. They are all awesome.

Arielle Wilkes

Incredible service. Never felt pressured or like I was trying to be convinced of something. Beau weighed different options and kept my family and our needs in mind throughout the entire transaction. Amazing family run business, will never do business with any other dealership again!

Dezmond Demyen

Good deals

Lucy Marryat

Excellent service. Polite and helpful.

Shawn Ginn

Great service department.

Shawn Kay

Beau was responsive to my emails and although we couldn't reach a deal, he was very receptive and I believe wanted to make it work

Patriarchs Motorcycles

super unhappy and hugely disappointed with the lack of service and knowledge provided by the staff at Wille Dodge. Very unprofessional and unable to help me with a warranty they sold me. After owning our dodge truck purchased only 5 months ago, the rear end went on it, our truck was used for a small business we own aswell as to get our two children to and from day care. The warranty covered the powertrain and vehicle bumper to bumper for 100,000 km or 5 years which ever came first. We have owned the truck 5 months, put far less than the covered kilometres on it and have had it serviced regularly. They will not honour the warranty and fix the issue, or provide us with a courtesy car which is also part o the agreed upon warranty. It took them over a week just to diagnose the issue and have multiple service representatives pass us around on the phone chasing an answer, while our business suffered and our kids were stuck at home. We have bought 7 dodge vehicles, and never had an issue with them, until now. Feeling like we should have been treated as valued customers and getting left stranded has left us with very ill feelings towards this company aswell has cost our small business to not be able to operate and possible loss of customers. As a multi billion dollar company to deny a claim like this makes me sick. I will not be purchasing a vehicle from this company again , and i warn others that can't afford to buy a warranty claiming to protect you and your vehicle,.... to be very careful.

J B

Apart from the parts being severely overpriced, the Parts department will find any excuse not to allow you to return a part. I needed to replace the weather-stripping that seals the top of the cowl to the bottom of the windshield. I explained what I needed and they found the part number and ordered the part. When I went to pick up the new weather-stripping I noticed it was different from the old weather-stripping. I expressed that I was concerned that is was the wrong part. The sales rep assured me that I could return the part if needed. Sure enough the part did not fit properly. So I decided to replace the entire cowl since the new cowl comes with weather-stripping installed. Sure enough, the weather-stripping on the new cowl was the same as the weather-stripping on the old cowl. When I went to return the original weather-stripping I bought they refused to allow me to return it, because I did not have the plastic bag the part was shipped in. This it like Amazon saying you can't return an item because you don't have the cardboard box the item was shipped in. They said they needed the bag because it had the part number on it, but the part number is on their system as well as on the invoice that I provided. I explained that they sold me the wrong part and tried to show them a photo of the different weather-stripping that comes with the new cowl but sales rep refused to even look at the photo and had no interest in taking any responsibility for selling the wrong part. I found the service rep to be rude and condescending and intent on finding any reason to refuse the return.

robert chudleigh

Great service. Good deal on tires

Michael Smith

Service counter is fantastic! They phoned the day before to confirm my appointment! Friendly and courteous. My vehicle was ready ahead of schedule. We'll done!

Tektite the Bastard

Probably not the worst auto-repair in town, though looking at the reviews, it's close. Decided to shop around for estimates. They acted not only like I couldn't do that (or hadn't heard of getting multiple estimates), regularly dodged questions, and falsified information in front of me. All I did was ask for a quick look and an idea of when a repair could be scheduled if they could do the work. Rude, dishonest service. Still, might have got them on a bad day. Personally, I won't risk it again.

Sooraj Gopinathan Nair

Well deserved five stars I would say, amazing staff, worked with me on my needs and found the perfect vehicle for us. Our payment needs were met and were very transparent on the deal. Reminds me of how good an experience it can be shopping vehicles.

George Fountain

Hopefully they can find a convertible for me

Michael Labelle

Lost my business not just today, but my future business too, and all my future vehicle servicing. I was looking at a new 2022 Limited Ram truck today. Was ready to buy the truck, but when it came to look at numbers and any kind of deal negotiation, the General Manager wasn’t willing to budge. I wanted to add a few thousand in accessories, and the GM wasn’t even willing to offer a percentage discount on the accessories. I was ready to purchase their $100k truck today, but they weren’t willing to even take a few hundred off the deal. So no deal, and I walked. Their GM didn’t even bother to walk the floor to say hello to any of the customers that were on the lot. I would have thought that their GM would have popped his head out of his secret office on occasion to meet their customers. They talk about joining a family when you buy a RAM, but it seems to be all talk. So, I went home and made some calls to the Mainland. It seems the dealerships on the Mainland take a LOT of business away from the dealerships on the island. It looks like I will be buying my new 2022 RAM truck from a dealer on the Mainland. Better service and prices, and some will happily pay the cost of the ferry for the business.

Cathy Sales

We bought a Dodge Journey just over a year ago from Frank and our experience was awesome. We needed a new vehicle with more space and after a week of browsing the perfect car showed up at the lot and Frank gave us a call. The transaction was friendly, efficient and the sales people knowledgable and helpful. We will be buying all our future cars here.

Geoff Williamson

Excellent service department! Friendly, efficient, professional.... I switched this year from another Dodge dealer in the same city, needless to say I've never looked back...

Eric Brust

Fantastic people, excellent service, and a wonderful truck! Could not be happier!

Danielle B

Crappy body shop!! They cant handle a simple scratch without leaving a bunch of buffer marks on the paint job. I had them redo the same spot twice. And their customer service is just as bad as their body work. I wish I had taken my car somewhere else

Victor Cuevas Jr

This place it second to none for customer service. Roland is amazing and truly looks after his customers and treats you like family. I will always refer people here as I know and trust they will be treated right.

Junior S.

Aaron Wellman is by far, the best, and most professional salesman I have ever worked with. I got a phone call, after essentially just browsing their site, and within 48 hours, had me set up with the exact Jeep I had only dreamed about. He knows his clientele, and how to find just what his customer needs, and wants. I may live 900km away from the island, but it is certainly worth the trip to get a vehicle through Wellman. The next time Im looking at a new vehicle, I wont have to think twice about who to call, to set me up. Would recommend to anyone in the market for a new vehicle.

Jamie Campbell

I've been INCREDIBLY impressed with their service department and their parts department. I recommend them to everybody I know. A special thanks to Dan in service

Angela Lawson

I recently purchased a vehicle from Willie dodge and received fantastic service from start to finish. Even after picking up my new ride, the service continues!! Mike Willie and Chris Upshon were very patient with me and helped me find the vehicle that best suits our family and our needs. Mike was very personable, very knowledgeable and extremely patient with me. It was more than just buying a new vehicle, I learnt a lot from him about the vehicle, the brand and also learnt some new hiking spots as well. (: I would recommend Willie Dodge and their entire sales/service team to anyone looking to buy a new vehicle! You wont be disappointed in the professionalism or the vehicles they sell. Angela L Angela L

Keith Muffty

I Purchased my 2013 Jeep Wrangler, in 2013.... and my sales Rep was Mario Velazquez, Having served in the Canadian Navy for almost 25 years, in Victoria and now work for DND in Winnipeg. Mario after all these years, keeps in touch and inquires about the Jeeps performance, That's what I call excellent Service. I would not hesitate to buy my next Jeep from Wille, Victoria.

Sharon Zubrinich

My husband & I just purchased a 2019 Jeep WranglerJL Unlimited. Can’t say enough good things about Joe Chong and his customer service. He answered all our questions, & kept us informed throughout the whole process. Everyone we spoke to at Willie Dodge was great. I Love, Love, LOVE my Jeep!! Thanks Joe for all the support!!

Ryan Holder

Great experience at Wille recently. Frank was a pleasure to deal with and we found the right car.

Prabhjit Nagi

Wille’s Dodge is the best Dodge dealer I have been to yet. I went to Victoria yesterday, and we were driving around and noticed the orange Charger Hellcat they had on the lot. The owner there saw us and greeted us. He offered to show us around the car and even started it up for us. This dealership is run by honest, and really knowledgeable people. I would highly recommend buying or servicing your vehicle here.

Hank Kao

Good location easy to find it. But the agents kind of lack of passion to sell their car.

Hermesh Austin

Beau and his staff are amazing and wonderful to deal with, very happy with my new mini van, thank you so much!!

Rob Taggart

I've been getting my RAM EcoDiesel truck serviced here for 7 years. It's been great. No issues, no surprises, detailed explanation of what is done and a clean vehicle to pick up when finished.

Chris de Medeiros

One of the few dealerships around town the focuses on customer experience. Super easy to test out vehicles and the staff are super knowledgeable!

Lori Joyce

I am a local business owner, and busy like the rest of us, but when the service and attention is that good, I feel I must stop and take a second to give credit and acknowledge the Service Team at Wille Dodge. It started with one car, and now our driveway is stocked with only Wille trucks. We will continue to use Wille for all our automotive needs because we value and support local, reliable and exceptional service. Thank you Service Team for making my family feel like we are part of your family. Can't wait to update to the new model of the Jeep pick up truck. See you soon Wille!

Tanya Chiasson

I had the best experience with the purchase of my new (used) GMC. Chris Hoeg is exceptional at his job and really made my experience stress-free and worked with me on getting the best value for my long term vehicle. He is very friendly and provides phenominal customer service. I feel I have lucked out and would recommend him to anyone looking for a vehicle in the future. Thank you also to the other departments who made the transition in to my new purchase as streamlined as possible. All-in-all a great experience. Thank you!!!

Shubham Sharma

I had one of the best experience with Tomy Simonian at Wille Dodge. He is so far the best salesman i have ever met. He helped me a-lot and went beyond to make sure i am happy with my purchase. I had a really good deal at Wille Dodge and I appreciate all the help that i received from Tomy. You are the best person Tomy and thanks again for your help. I recommend people looking for new or used car to visit Wille Dodge.

Matthew Dunning

Chris Hoeg and the team at Willie Dodge are amazing. I contacted them at the beginning of the week and By Sat I had my new truck and they topped another dealer for trade Value. I had also asked for some upgrades to the truck and all that was done in that 5-6 day period before I picked up the truck. Thanks so much Chris :)

Micheal Taylor

In my experience, the parts and service staff are great here. I've been back multiple times for tires (they have some of the best and most competitive pricing on tires in town), vehicle serving and parts. Dan on parts really knows his stuff, and goes the extra mile every time. Nice to have an auto shop that you feel comfortable going to. I'll keep returning here for sure.

Craig Verrall

I used to go there for service, so they were helpful found the problem and recommended where to go.

Clive Hall

Dodge Caravan rear seat belt would only unlock intermittently from the retractor so you could buckle it up . Had it replaced $280.00. Got the vehicle home...went on vacation, 5 kids seat belt would not unlock again. Took the vehicle back and it was replaced again... worked fine in the dealership parking lot. Got to work and tried it again...wouldn't unlock. Called the service department and asked to have the service manager come to my workplace to have him look at it....wouldn't unlock. He had me move the van to a flat area in the parking lot...the belt unlocked. Apparently the retractor works on a pendulum and does not release if parked on an incline...such a simple problem.... none of the service people could figure out what the issue was.....Perhaps a little more training in these types of mechanical anomalies would be beneficial to service personnel I lost the $280.00.

DANCURT

Came in to look at a Hellcat. I was greeted by Beau. He was very helpful. I highly recommend him.

Taylor H

I’ve never bought a car new before and Beau and all of the staff at Willie dodge who helped me were just amazing! I was treated so well and patiently. No sales were forced on me, and everyone was so upfront and considerate. Safe to say I bought my very first new car ever and I’m so absolutely thrilled with my experience and my new vehicle! Thank you so much!!!

Brian Fletcher

Great guys in service center

martin roher

just purchased a 2020 jeep wrangler - dealt with CHRIS H... standup guy no hassles upfront and courteous and very helpful i would highly recommend this dealership and ask for CHRIS he's the best!

Maryam Monazami

Terrible customer service

JT Brown

Thank you Chris Hoeg and the Wille team - you guys are amazing. Had a wonderful experience from the first meeting Chris through to the negotiation stage with the manager JM then signing the paperwork with Brett. In Chris's words he is "the most successful, laziest sales person you'll meet." Chris's approach is great, and very low pressure. He was able to get me into a vehicle to test drive after a conversation about what it was I was looking for, and out again within about 30 minutes. I got an email from him later that day suggesting that if I was interested we could meet. I appreciated this because I had an 8 and a 10-year-old or with me. I then went to "the other Dodge dealership in Victoria" and experienced pretty much every stereotypical sleazy car salesman tactic I could imagine. I was held hostage there for over 2 1/2 hours with my kids while the sales person and sales manager did "who knows what" behind closed doors and ended up being so far off of what I was looking for it was ridiculous. Despite being hounded by "that other dealership" over the next few days, and even unethically offering to undercut Wille, I was so impressed with Chris and JM that it was an easy choice to stay with them. I ended up getting an amazing Ram 1500 with an excellent price and service experience that I know I would not of experienced elsewhere. If you need a vehicle, I am confident that you will not be disappointed by Chris and the rest of the Wille team! Sincerely, JT Brown – extremely satisfied customer!

fred roland

what a wonderful experience dealing with Frankie B and Namika on my new Ram eco Diesel ,I dropped in to start paper working the am ,then went to work for a few hours and came back to sign the papers then off I went on my new Ram :-)

Carolyn Keilty

Friendly staff in the service department

Todd Firesword

Could have more of a selection. Not enough names on the sign .

Alex Wheeler

Ripped off Samurai Carpenter.

Jason V.

Great customer service. Friendly staff.

DreamTheater Jr

Frankie was the man, awesome service and an enjoyable experience. Will recommend in the future.

Dave Demo

Great experience at Willie Dodge, the staff were so friendly and helpful. All my questions and concerns were answered. Definitely going back for my next vehicle. Highly recommend a visit to see all the varieties to choose from. Thank you for the experience.

C Campbell

Very helpful and friendly people

anatara Kiala

Excellent service!

Terry Boorman

I took my 20 year old Dodge truck there as that was where I bought it. The electric door locks are acting up. They charged me $154. To tell me exactly what I told them when I dropped if off. No offer of repair, they just said that the part needed was obsolete.

Dirk Duwe

It is an exiting car Palace. Nice and kindly People. And amazing custom Services. Thanks to all the great People, who helped me buying my car.

MM McKewun

I just went to their Auto body part...nowhere to park... No info given about what cost would be. Also there was a 2.5 months waiting time...ended up switching to another. Customer service was night a day.

Cristal Skinner

Bought our new 2019 Ram Warlock from them today! We love it! Thank you Chris Hoeg and the Willie Dodge staff!!

Nelson Black

Awesome service but long term waiting lol

Ash Alka

It was wonderful experience deciding what I wanted to own and drive. Beau was honest , knowledgeable and answered all my questions. I didn’t feel I am pressured to buy. I don’t remember the lady’s name in finance. She was very honest and cooperative in giving the information in a simple way without any boredom. The week after, I checked a few accessories and parts. It seems the parts department has a non-return policy. If you order a part or an accessory, you got to be sure about it. They were all awesome.

C Mac

Scam of a place they ripped off the samurai carpenter refusing to give him his truck yet they are already charging his bank account ???? as a fellow carpenter 0 stars

Justin Smith

Unbelievably happy with the work that Steve and his team at Willie Dodge did fixing my jeep after and unfortunate accident... They helped arrange a rental for me, and did an amazing job on the repair in a timely fashion and left my jeep way cleaner than when I brought it to them..very grateful I chose them to fix my Jeep!

k h

the guys at wille dodge are amazing the customer service in the parts department is great. I needed new tire for both my vehicles and received quick service. They were able to find bf Goodrich t/a radials for my muscle car witch is something I have had troubles with in the past to find.

Nick Muggli

Nice service staff and great selection of cars.

vtec braap

So i was just at willie to pick up some sick tires (Toyo Proxe R1R) and i dealt with a guy named marcus i believe, i was so damn happy about seeing my tires there, started telling marcus about my civic and was expecting to get roasted but i didnt????, anyways he told me how great the tires were, how fun they are, all that good stuff, only talked to him for like 5-10 mins but if i ever have to go back to willie ill deffinitly go see him again! Great guy!

David Allan

This was one of the most pleasant car buying experiences that I have had. The dealership is extremely customer friendly, trustworthy and prompt. Beau Wille took us on a comprehensive vehicle review and covered all the bases. I normally find car buying to be like a trip to the dentist (no offense dentists) but this was an exception. We bought our Jeep Grand Cherokee in an effortless fashion. This is a family owned business and the personal touch shows.

Josh Coutts

I cannot explain how much i appreciate the care and time. That both Beau Willie and Namika have both put in. They both excel at there jobs and you can see why. At no point did I ever feel pressured during the sale. Beau walked me through all features on the vehicle and explained if i ever had any qiestions to contact him. You can tell that they care about there customers and respect their financial budget. Namika was very patient with me and took her time walking me through the paperwork as it is a big investment with explaining to me my options. So greatful they made this such an easy choice for me . Very grateful for them both.

Brad “xXxDeimos” Harker

Came to see weary what was available in the used inventory, was pointed in that direction and that was it. Was looking for some help on what they had but the salesman was more focused on getting to the other guy past me looking at the new models. Definitely not recommended to shop at this location.

Cameron McCrodan

I bought my wrangler with Wille in 2012 and aboslutely loved the process. I recently purchased a new Dodge ram with another dealership as Wille did not have one in stock and the experience was a stark contrast to the one at Wille. I would absolutely return to Wille for another vehicle, and I have transferred the service of my truck to Wille as well. There is not a chance I will buy another car from the other dealer.

Wild Vegan Child

Parts & Service were very helpful, kind & professional.

Anthony Kershaw

Jim, our salesman, was friendly, kind and no pressure. Laid out the deal and negotiated in good faith. Wille gave us a great deal on a late build 2015 Fiat 500c Cabriolet 1957 Edition and offered us a fair trade. Business office and sales manager (owner) were equally efficient and friendly. Best, easiest car transaction in my many years of driving. Sale at 5 p.m., picked up the car 24 hours later. Love it. Highly recommended. Will add a review when dealing with service.

S R Kent

In early May 2018 I walked into the showroom to see an advertised low mileage Hellcat. Frank Burgaretta greeted me and walked me around the car. Not only was the car perfect, but Frank's demeanour and professionalism were too. He established a rapport with me that I have rarely experienced in all my years of car buying. He worked especially hard to make my trade-in value acceptable. The next day the deal was done, and I have a car that I look forward to driving every time. Whenever I stop by Wille Dodge to purchase parts or arrange servicing ( they too are always helpful and professional ) I visit Frank just to talk cars for a while. I'll be back!

yudo widi

I've been serving very good and the sales person Joe Chong help me to the transition changing my old car with the new one. It's awesome experienced. Really helpful and everything done within a few hours in the same place...

Matt Steffich

We recently purchased a Dodge Grand Caravan from Willie Dodge. I would recommend them without hesitation. Beau Willie did a great job explaining the vehicle. The vehicle was exactly what we had hoped to find. Everyone at the dealership was professional and courteous. Several days of driving the van revealed a couple of small fixes that were overlooked during their original inspection. Beau immediately booked an appointment to correct them. I was given a loaner for the day while they corrected the issues. They did exactly what they should have done and I was pleased with the prompt response. Matt

Rhys Clark

Excellent service. Short and sweet.

Sea Power Parts

The wife and I have just moved From Scotland To Victoria. Looking at used vehicles For the past 2 weeks we decided lets just pop in and have a look at a new one. Chris Hoeg Our Sales Man Did not try to pressure sell us anything and asked what our needs were and listened. He Brought up a New Cherokee and Compass for us to test drive. it was close to there closing time and he said just take our time. Ive worked in the Auto industry all my life. Chris and Matt (sales manager) Didn't Try any funny business. Main goal for them was to make sure we were happy. In the end we settled on a new compass. The Finance lady Was fast and efficient went over all warranty's with us, But no pressure sales tactics at all. And got us approved at a very low rate even though we have only been in the country a few weeks. Im now looking at a New wrangler for my self and Chris, Matt And the rest of Wille Dodge will be my first call. 5 Star Service and now have a customer for life or as long and as we remain in Victoria. Thanks again Wife loves her new Compass. And looking forward to my new Wrangler.

Brad Dyrbye

Custom ordered my Gladiator Rubicon with these guys, they're an excellent dealership to work with. Chris Hoeg, especially, is very knowledgeable, fun, patient, and not at all pushy. You wont find a more down to earth salesman. After dealing with many other pushy dealerships, you'll have a much better experience working with these guys, the difference is clear. The finance and service departments are stellar as well, and took great care of me. Thanks Wille!

Jen Temple

July 2020; Had to come back! Once again, Cam and Willie Dodge did our family well, outstanding in fact! They helped us trade up into a 1500 Dodge Ram truck, which was better suited for our family's future needs! We are in LOVE with our truck and the service Willie Dodge provide! On top of the amazing offer for the truck, Cam gave us a deal we simply could not refuse to get a second family vehicle that allows us to save a considerable amount on gas when commuting into the city for work. I can not suggest Cam and Willie Dodge enough! Thank you! June 2019; Cam helped guide me to the vehicle that was the best fit for my family. He was an experienced, knowledgeable, kind and understanding salesman who listened to my concerns. Namika and Cam did everything they could to get me the vehicle I wanted and in record time too! Thanks again, our Tofino long weekend was made extra awesome by you guys! I highly recommend Wille Dodge. They go above and beyond for their customers.

Scott Lyons

Best there is! Our family searched all the dealerships in Victoria and this family run business is second to none for service. While we didn't end up buying a vehicle here I felt compelled to write a review encouraging others to check Wille Dodge out. Chris Upshon and the whole team from the owners to the sales people were professional, hard-working, helpful and the definition of no pressure sales. I will be back the next time I need to look for a vehicle!

Aaron

Bought my Jeep from me for more than a fair price, and was extremely understanding after someone ran into me on my way to the bank. I'm buying my next vehicle from these guys 100% new or used next time. Best part is I haven't received one phone call from them trying to sell me a vehicle.

Silina

Huge thanks to Aaron & Namika (and the crew behind the scenes). No pressure, many options, and transparent throughout.

Deane Westman

Had a great consult thks guys looking at my jeep

Robin Lamarre

We want to give a huge thank you to Chris Hoeg and his entire team, they helping us on this journey buying our Grand Caravan. He gave us his knowledge and experience to choose the right one. He is super friendly!! He kindly assisted us in Spanish to understand more about the financing processes. It were very nice and very pleasant to work with Chris. We highly recommend him and the entire Wille team. !!Muchas gracias Chris!!

Guillermo Mier

Very good service at reasonable prices. Nice people to deal with

Habiba Hassan

I have good experience this business and excellent service, i am thankful for their help. They fixed my car and they are very helpful employees, friendly and professional, also they arranged Rental car the time i was waiting my car to be fix it. Thanks for your help.

Tanja Keen

I’ve been looking to upgrade my Grand Caravan and connected with Aaron Wellman over the phone. When I say connected, yes I called and asked to speak with a Salesperson and Aaron picked up the call ????????. We spoke about many things mixed in with his questions of exactly what our needs were and through this relaxed conversation he gave me his word to stick with him and he would do everything he could to find the, no longer made body style Caravan. He found one!!! Unfortunately another family had ‘found’ it a few minutes sooner and it seemed we wouldn’t be getting an upgraded Van ????. UNTIL..... all of the times we had spoken, Aaron spoke to us about a Grand Cherokee, it REALLY did suit our current needs SO much more than another Van would have. He found us THE most gorgeous, 1 owner for an amazing deal and assured us we would have the payments we wanted and he was right!!! From our Finance experience with the most Lovely Namika De Medeiros, getting us a lower interest rate on the fly ❤️❤️, she was a very calming presence in the process of the second biggest investment in my life and for that I’m grateful. You really won’t go wrong trusting the time of your search and purchase with the Wille Family. Thanks Everyone!!! The Keens

Chelsea Marle

Excellent experience with Chris Hoeg. He was friendly and took the time to answer all my questions. I’m loving my Jeep!

chanelle hancock

Chris Hoeg was an amazing salesman and an absolute pleasure to deal with. He ensured that we got everything we wanted, and did his best to get us an amazing deal on the Jeep of our dreams. He spent the entire afternoon helping us out and gave us his undivided attention. Highly recommend talking to Chris Hoeg when you go to this dealership, you will not be disappointed!! 5 star guy.

Bjarne Tokerud

Sales and service are reliable beyond expectations.

Robert Hinkley

Great service and great staff throughout.

Irene Forget

Riley at the service desk at Wille Dodge is exceptional! He is very respectful and conscientious. Best service! As a woman , I feel heard and not judged when I come for repair or service. There is a family feel at that place , even if it's a big dealership.

Fitness Experience Victoria

These guys rock! Beau was extremely helpful in getting us the best truck for our budget. This is our 4th truck from this dealership and always a great experience. Their service dept is also great to deal with. Highly recommended. Thank you Beau!

Silver Owl

We had great service with Joe. He knew what we were looking for and we did not feel pressured to buy! Thank you for our Dodge Ram!

Susan C.

Great staff buy all my cars here they take pride in there work !!

Isaiah Arnold

This company sells imaginary trucks to good people. And then takes their money. Worst service I’ve ever encountered anywhere please stay away this company is full of thieves and frauds.

kb stabs

Recently purchased a Jeep Renegade from Wille Dodge. It was a great experience . Staff were professional, non-pushy and knowledgeable about the vehicle I decided on. Frank Burgaretta was particularly helpful in helping me make my choice. The staff in Parts have also been knowledgable and courteous in advising me on some after market equipment. Strongly recommended.

zach snow

Sad to say I've never bought in a jeep here but best dealership in the city for Jeep!

Kevin Woods

What a great experience. Chris was great to work with. There was no pressure and I felt he listened to my needs and directed me to the vehicle of my choice and budget. The rest of the staff were equally accommodating and you can get that sense of family there . I highly recommend Willie Dodge if your interested in purchasing a vehicle.

Michael Tanti

After just moving To Victoria From Scotland at the beginning of Oct. We bought car just so we could get around. After a few weeks the car was just to large for my wife to drive and we had to get something else. Looking at used cars we decided to just pop in and have a look at something new. Chris Hoeg our salesman was pleasant and took the time to ask what our needs were. Told him we didn't want to waste his time as we had just moved here and didn't think we would get financed. He said not at all and brought up 2 jeeps for us to test drive a new Cherokee and new Compass. After driving both The wife fell in love with the compass. Now the fun begins. I was raised and have worked in the auto industry all my life. and know all the tricks that dealerships do. Funny enough Chris and Matt (sales Manager) did not try one of them. they were more interested in having a happy customer then just getting a sticker on the board for end of month. Sitting in the finance office we were given all our options and explained exactly what the process was going to be. in 5 mins we were approved at a low rate and the vehicle was now ours, Its now after 9pm and Chris was ready to spend /next hour to go over the vehicle with us. We Turned that down told him to go home to his Family and we would come back on the weekend and can go through it then. 5 Star Service from everyone we met at the dealership and im now looking at getting a Wrangler as well. Wille Dodge Now has Customers For life or as long as we still live in Victoria

Katrina Witschel

I bought my car here a year and a half ago and I absolutely love it! It fit my wish list perfectly and I got an amazing deal! I could not have asked for better customer service from Frank and he continues to check in to make sure that I am still happy with my purchase. Recommended from my experience!

John Carr

Auto maintenance is good.... service staff easy to deal with.

Robert Mark Morley

Just bought my second vehicle from Wille Dodge and on both occasions I was more than satisfied with the experience. Great family oriented business.

Wayne Montgomery

Awful. Took a FOB to get programmed for my truck and they said they couldn't program it but charged me anyway. The guy on the phone told me it was $40 to program but they charged me $49.99 plus tax. So I paid almost $60 to have them not help me at all. The guy was friendly but this was awful customer service. Now that I speak to other Dodge owners I am now seeing that Wille is not well liked by a lot of people. Will not go back. A shame too as I am in the market to get a new truck in the next year or so.

Greg Bird

Took my truck in for some ICBC bodywork after a hit and run left me with a trashed front bumper. Great service and a really nice new clean loaner. They do good work in the automotive shop and the body shop. I have been dealing with Wille for about 16 years, bought my first new vehicle there and my current Ram. They have always treated me fairly... and the body shop has been very helpful with this accident and my Grand Cherokee when it was wind damaged.

Pabs

My wife and I would like to thank Beau and his wonderful aunt at Wille for helping us buy our new dodge journey, got us all the options we wanted and more. We are very happy! Everything went smooth and Beau is an excellent salesman, very knowledgeable person. We were never pressured in any way whatsoever during our time there. Very helpful people. We highly recommend anyone to see them for new/used cars. Thank you Beau and your amazing aunt! - Arlon & Alyssa

Liane Cady

Great experience from start to finish! Thanks Mario and team.

Cydney Justice

We are very happy with our experience at Wille Dodge. Beau was very helpful and was quite knowledgeable. He provided no pressure at all and allowed our family all the time we needed to think about our decision. He has also been more than helpful with the little issues we have been having afterwards. He has put up with all my nitpicking with a smile and gone above and beyond. I would completely recommend Wille Dodge and their staff to anyone looking to add a "new" vehicle. Thank you all for helping to make this a smooth experience and as non-stressful as possible. :)

Tanya Zakkour

Cam McFarlane will take good care of you. He’s super knowledgeable and relates well to you and your needs. Very patient but helps you if you’re indecisive. Very good follow up time, extremely polite / courteous. I had a poker face from time to time trying to garner the best deal, but we were very happy with him and every one we dealt with (like Namika in finance was also amazing) 5/5 stars. I heard auto mechanic service there is also good! Full package here.

Rodmon Sevilla

This place would be a perfect place to go to when it rains. Its got a roof.

Gavin Maxwell

Excellent service provided at a good value.

Kelsey hodgson

they charge people to repair damange they make.. i took my car in to have a recall dealt with only to have them damage the windshield fluid hose.. their reasoning for why im being held responsible?? they cant assume the damage was done by them as it was a part not being serviced... under the same hood is it not?!? so i have to pay for something you damaged under the assumption that we cant assume ?? so disappointing

Trevor Lowres

I recently went into Wille Dodge to require about new truck I felt welcome right away did not have to wait to talk to someone the team there made me feel like I was family they were on top of everything answered all my questions and I highly recommend them to anyone looking to buy a new or used vehicle

Fat Man

SALES As I am still in the process of selecting a vehicle to purchase, I came here online to look into Willie Dodges Reviews. Since I have been in recent contact with the Sales team here, my experience with Mario and Derryl has been very good. I have shopped around town mostly to be met with pressure, demanding questions and manipulative methods. I would recommend Willie Dodge to anyone shopping for a vehicle. If they have something that meets your needs, they will give you space to breathe, and do their best to make it work for you. We are currently working on a deal, and regardless of its outcome I would not hesitate to send friends or family their way. If for any reason we don't make it work, I wouldn't hesitate to return for future business endeavours.

Cheryl Relf

Service was less than adequate.

Glena Marrie Reyes

AARON WELLMAN is really the man! He took care of my buying experience from the moment I scan through one of the vehicles on their site! He made sure that my concerns are being taken care off and not just like the other sales rep/team that I met that were too pushy! A big kudos to the team that assisted me, Namika from Finance, and Wyatt from Insurance!!! This will be the best dealership to go to! You can never go wrong with these people that would really love to help rather than sell!

Sofia L

I received a great service at Wille's service department! Ordered and had 4 new tires mounted and balanced. The staff was very nice and attentive. We encountered some issues with my rims being a different size then we thought, but they were great and ordered the correct sized tires and had them in the next day. They still honored the original quote, which I might add was a great price compared to other places we had looked at. Would definitely recommend them! Also there's a Tim Horton's conveniently across the street so you can wait and grab a coffee in the meantime.

Martin Barclay

Bought a few whips here. Non pushy and patient salesmen. Very accommodating service department for wille sold rides. Above all they don't take advantage of my wife's lack of automotive inclination. Haven't had to make "that call"!!

Dan M

Great customer service and friendly staff!!!

Hannah Sharples

Everyone at Wille Dodge was super professional and knowledgeable. Big thank-you to Chris Hoeg for helping me find the perfect Compass for my needs and price range! I highly recommend the service here.

John M

Mixed feelings; I bought a truck and it turned out to have issues... that they weren't going to fix. The service dept manager told me it was a normal loud whining noise (that everyone who rode in my new truck commented on). Give me a break, I think not. Two trips in to see him with no luck so I did some online searching and found a star-case (that's what they call it) repair that should be warranty work. I made a complaint to Chrysler Canada and they called the dealer... and then the dealer called me back in and fixed the truck under warranty. They weren't going to help me at first but then they did a nice job and stayed late to have it done asap and gave me a Fiat 500 loaner... which was fun actually. They do a nice job but they don't seem very interested in doing warranty work. I give Chrysler Canada full marks for service after the sale but the Willie Dodge service dept... they leave a bit to be desired but I'd shop there again.

Señor Gar

Very impressed with Beau Willie's accommodating approach to sales. Also filled my gas tank before delivery !

Samantha Greenlaw

Truly amazing, Wonderful and extremely helpful and knowledgeable staff!!! We will only be buying cars from wille's from now on and would recommend this place to anyone and everyone. We just bought our new used car from Wille dodge and had the best experience, they truly take care of all your needs from start to finish. The entire team is top notch and helped us through everything from finding the car of our dreams but also within our budget to test driving to helping us finance to insurance to plates! We went in thinking the process would take a couple of days but within just a couple hours we did everything including test drive it and got to drive home our new car the same day!

Peter Askin

I was at the body shop in Early December to have a new mirror installed on my Wrangler and to have a fender skirt re-attached. I found the service to be quick, efficient and the cost reasonable. Thank you Brian and Colin for your professional help & pleasant manner. I'd recommend the body shop to anyone.

Sarah Joachim

Worst Customer Service Department on the Island. Do not recommend at all.

Mr Cowan

These guys were cool. No pressure, a nice test drive of the car, and he did try to help me out. Give these guys a shot

David Whitehead

I bought my first truck at this dealership and had Beau take care of me. He was extremely knowledgeable, not pushy at all and very nice. Not only was I warmly welcomed by everyone but they went above and beyond to ensure everything was just right before I drove off the lot. This is exceptional service. A wonderful family business I would like to recommend to anyone that is looking for a great vehicle-purchasing experience.

Tyler Roggers

Don’t take your truck/car here unless you want it to get broken into while waiting for parts and be on the hook for all the damages.

Arun Joshi

Rolland at Wille Dodge Chrysler Jeep Ram never bothers to return a call when you leave him a voice mail regarding an escalation. So if you had a poor experience or got swindled when you got your service done, you are at Gods sweet mercy!. I have left more than 4 voice messages and no call back yet. ***Update *** Got a callback from the dealership. Anthony from the dealership was willing to lend me a patient ear and consider my concern. Issue is being sorted out and I look forward to doing business with them in the future.

Austen Webb

I would like to give a big thank you to Frank for getting me into my first jeep. He showed me great customer service and is very friendly. I would recommend him to anyone I know that wants a jeep

Duncan Sample

Five stars goes to the best salesman, most genuine, funny and that really cares about you as a buyer. If you're going in to Wille Dodge, I STRONGLY recommend you speak with Mario! You won't regret it! Thanks again Mario for my 2019 Jeep Charokee Elite!

Vicole Hu

I came in for booking an appointment with their service department. Then I was looking at their hellcats, a salesman came to me and tried to talk me through trading in my scatpack for a hellcat. I was open to hear how much my car is worth and see what options are. Then their finance guy had a look at my credit and told me there is no way I can get finance approved here, because last dealership I purchased from "cheated" on my credit to get me approved, only option is to lease the car. When the conversation is over, I found out that they took my car for a ride, WITHOUT ASKING ME. Quote on quote "just to make sure there is nothing you didn't tell us about your car"... Then they told me they can't get me a quote on my cars value because the manager isn't here. Does any one of these bullshits make sense?! I was thinking switching from Harris to Willie, now I will stick with Harris. No way I'm visiting ever again.

Kathy Masse

Sunday there are no sales people or staff. We know that we want.????

Mike Quayle

Frank at Willie Dodge was a great salesperson! He was respectful, knowledgeable and imposed no pressure at any point. He communicates well and promptly! I have no reservations recommending him to anyone looking for an FCA vehicle!

Joshua lovan (Sheng)

My salesmen Jordan at Willies dodge was excellent, got exactly every option what I was looking for. Will be going back for my future vehicle. Very patient and super friendly.

Mr. Cee

I bought a 2018 ECO RAM 1500 about 6 months ago and I wanted to wait until post sale to see how this company really backed all its products. I Love my truck. It drives like a Cadillac with 4x4 and has lived up to "Best in its Class". Amen. The staff are very personable with great product knowledge and experience. Each time I have been in for various different reasons the staff at Wille Dodge have continually displayed a strong positive sense of the importance of good customer service, in all departments to which I have had the pleasure of engaging. They are also very committed to saving you money, the best part...awesome right!!! So if you are thinking about buying new, give Wille Dodge a chance. The only drawback for me was sales is not usually open on weekends (Sat), so if you are busy during the week make an oppointment. However, I was able to take my time to view their stock outside on a given Saturday which helped me to prepare to talk to the staff about what I wanted. You decide. Cheers

Kyle Martens

I had the pleasure of working with Beau and Joanne they were very help helpful purchasing my 2021 Jeep Gladiator. I would highly recommend Wille Dodge, I drove from Kamloops to Victoria to get it and would do it again if i need another vehicle

Tristan Edley

Very friendly and fast service. They had the best price on my tires. Will go to them again.

Michelle Griffin

Chris Hoeg was exceptional to deal with. I am beyond happy with my Jeep Wrangler and the experience I had with Chris and the team. I highly recommend dealing with Chris Hoeg for your future vehicle needs.

Jody Heavener

Andrew and the team in the service department did an amazing job of taking care of the issues I was having with my vehicle. They even took care of corresponding with a third party to settle payment. All I had to do was show up. They also called a couple days later to follow up and ensure I was satisfied with the service. Thanks folks!

Tenli Dales

Super happy with my new truck. Frankie and Namika were absolutely amazing with getting everything sorted out for me. Highly recommend dealing with this company and I’m looking forward to doing business in the future.

Clint Surry

This has been a whirlwind week. We have been keeping up with vehicles and opportunities at Willie Dodge but did not expect to be able to purchase a new vehicle for a while. FrankBurgaretta was in touch with us promptly and provided details about what was available and told us about a great sales event coming up on the weekend. Though I was unsure how we would do it, we went down for a look on Friday. On Saturday Frank had surpassed all expectations and found the perfect vehicle for our family. He worked will the awesome staff of Willie Dodge and referred us to Stephen for financing. In a very short time, we traded in our van (a Dodge Grand Caravan from Willie Dodge in 2010) and drove off the lot with an awesome upgrade to a 2016 with features that made all the family happy. I cannot stress enough how painless the process was and how hard Frank worked for us. He was there at every step to ensure things went smoothly and that all questions were answered to our satisfaction. He is Awesome! I definitely will be returning to Willie Dodge to Frank within the year as we look for a small commuter car and in the future when this van is ready to be traded in. I highly recommend working with Frank! (on a different note, for those who have not experienced the awesome service department at Willie Dodge, Dan Campbell and his team do an incredible job at making sure your vehicle runs smoothly)

Dean Gaschermann

Need a part - Go some where else - they charge you ten times the same as the local speed shop for the same part. They don't know the vehicles - I asked what was needed to install cruise control on my 1500 and they could not tell me. Power steering pump at the speed shop $100 - at willies $817 + 172 plastic reservoir and a new $117 bracket. This place is a RIP-OFF I will never purchase from them ever! IT ALSO REALLY SUCKS THAT I HAVE TO PROVIDE ONE STAR JUST TO POST. This place is not worth the one star.

Michael Simard

I had an outstanding experience with this dealership. Beau and team were fantastic making this as effortless as possible and aftersale care has been on point. Love my new truck!

Matthew Vandermay

Service department is pretty bad. They refused to do warranty work that other dealers happily did for me. They do have a decent inventory of parts though.

Yevgen Vazhaylo

Simply the worst service I've ever seen. Agents propose insane rates and are not trying to help you, but rather clearly rip off as much money as possible. Worst service ever, incompetent sales and financial staff I've ever seen. Don't leave you're phone number there as they will call you until you block their number.

Abhinav Rai

Never bought a car here but used their service shop when I owned a chrystler. They're friendly and have great service. Their parts shop are very consumer focused and gave me a deal just to avoid buying a non OEM part that was cheaper.

Penny York

They did recall work on my truck and had her in and out quickly. With a half dozen children to haul around the speed was really appreciated. Friendly staff there too.

vj parham

Great service

Greg Holtz

I always use their service department for my Dodge Charger. They are fair and honest and do good work.

Dave Fallows

Chris found me a truck that fit my budget and had almost all the extras I was looking for, the missing extras would of pushed over my budget. He knows his stuff about trucks knew that some options I asked about are not worth the extra. See Chris for any vehicle needs. I'm only giving 4 stars because of the bad service department experiance I had with my older truck. Chris however gets a 5 star rating in my mind.

rob stewart

Once again, Wille service met and exceeded my expectations. Dan has always helped out, and the prompt professional service keeps me coming back. I have bought a 300, Dakota and a 4 door Wrangler, and all service/warranty issues have been solved quickly, and without issue. I read the other reviews here, and I think they should be taken with a grain of salt. Ask for Dan. He'll take care of you.

Mercedes Clear

Aaron and Joanne were SO helpful! I had absolutely no idea if it was possible to find a Jeep for me that suited my budget, and with remarkable style, friendliness, and teamwork- they got together the best deal I could've imagined for a vehicle I had thought was "Out of my league." Absolutely astonished with their small-town-service in a big city! Absolutely floored. Great work Wille!!!!

Breanna Shaw

Dealerships normally give me anxiety and buying a car stresses me out, but Frank made the experience stress free, comfortable, and even enjoyable! Frank listened to what I wanted and helped get me into a car I love without breaking my bank!! He’s even checked in to make sure I’m still happy with my purchase. Would 100% buy from Frank again.

Jord Tanner

Beau was very accommodating, found the right vehicle for me, and it was easy to negotiate a fair deal. I love dealing with family owned dealerships. Beau is a third generation Wille, and his dedication to carrying on the family tradition shows!

Brianna P

I cannot say enough good things about my experience buying a vehicle at Wille Dodge. Mario, Joanne and Cam were all fantastic to deal with - no pressure, no "up sale" attempts and no run around. I had shopped around previously and Wille Dodge outdid the competition in every category (vehicle selection, trade in value, monthly payments, money down). I highly recommend them and would point anyone looking for a vehicle in their direction. Thank you again!

David Aason

They are always good and let you know what the problem is if there is a problem and how to fix it and how to go about getting it all done in a reasonable length of time.

Brian Tobin

Went to see about trading in my truck to upgrade to a new one. The guy that tuck my truck out for a test drive used to thinner or some kind of solvent on my hood and is now wrecked the paint...

Mackenzie Legacy

They made it real easy for me. The salesman Chris, and sales manager Matt were both amazing and I highly recommend buying a vehicle through them.

p kay

Parts Dept great. Can't say the same for the service dept

Jim Burrows

We dealt with Beau Wille to purchase our 3rd Grand Cherokee.... best car and best experience we've ever had buying a new car. Beau is extremely knowledgeable and a really nice person to deal with! No pressure, lots of info, accommodates all our requests. We feel as though we got a great deal and so did Wille.... a win-win! See Beau, he's great!

Row P

Very pleased with the service provided at Willie Dodge. Frank was great to deal with, he came in on his day off to assist us, called us when he said he would, walked us through all the features and setup. Didn't feel any pressure and he made the sale very easy. Thank you Frank!

Leslie Rae

Friendly staff in the service area. Great job repairing my computer screen and car was sparkling when I picked it up

Steve Curtin

No pressure sales staff. Loved the family vibe. Finance staff was very knowledgeable and helped us secure financing for our vehicle. Highly recommend a visit.

Denver Vizconde

Your vehicles have always been top notch and your service is what other dealers are trying to match..we wanted to thank you (Chris Hoeg and Matt) for gaving us great deal on our 2019 Pacifica limited.. thanks for being patiently dealing with us..Thanks again so much.. we love and really enjoying it.. A very SATISFIED CUSTOMER!!!⭐️⭐️⭐️⭐️⭐️

Serge G. Drouin

Great service

jake tynan

*Edit after taking delivery* They broke our contract and left me with a take it or leave it option on a factory order that we'd already waited 8 months for. We ordered during a manufacturers rebate event that reduced the cost of the car by $3,000. We put a $10,000 deposit down on the van and was assured by the salesman that the terms of the contract were finalized. But when the van arrived Willie Dodge refused to accept the previous contract and said take it or leave it. A van which we had been waiting 8 months for and had made plans around. So we took it. With a bad taste. The exchange and experience with Beau at Willie Dodge - at first happy and pleasurable during the original sale - turned out to be unsavory. You think you can trust people right? Turns out you can't trust these ones.

Raj walia

Incomplete service

Kim Roberts

Very friendly helpful staff!! Not pushy at all !!

Melissa Payne

Staff was very friendly and explained things in a way that was easy to understand. Professional atmosphere, clean service area, well behaved pets welcome.

Rick Rogowski

Frank Burgaretta was our salesman. He is so knowledgeable and helpful! For a second vehicle purchase he was once again spot on with our vehicle needs! Thank you again Frank!!!!! have bought

Dee Dee

Worst (Nightmarish) experience with a body shop yet! You'd be better off sending your car to a hairdresser for repairs! Slow, inefficient, incompetent

John Wagner

Recently went in to deal on a used vehicle and had a great buying experience. Mario was great and very personable and at no time did I feel pressured to buy. Namika the finance manager was great and very personable too with absolutely no pressure. Overall my experience at Wille Dodge was one of the best vehicle buying experiences I've had!! Thank You Mario and Namika!!

Grant Cave

The best vehicle buying experience I’ve ever had. Beau was professional from start to finish and when he couldn’t get me the 2019 Cherokee Trailhawk he mentioned (another buyer beat me to it) he got me one even better. Thanks to Joanne in Finance for making it so painless and thanks to Gavin and the guys in the Service Dept. for the great service on my 2014 Cherokee Limited (Traded for the Trailhawk). All in all a great family run business. Would recommend to anyone.

Malcolm Douglas

Terrible service. Rotated my tires once and one of the came loose on the highway.

Jed N

Willie Dodge has been my go to for maintenance and repairs since 2008 when I bought my 2005 Grand Caravan there. A great knowledgeable service department that always got me back on the road quickly. I just recently bought a 2019 Grand Caravan and once again had a great experience . Lots of help with financing and the fine details allowing me to feel comfortable purchasing my new van. Thanks again everyone there! Jed Nickel

Michelle McDonald

My Jeep Wrangler was totalled in an accident, I went looking for a replacement (used). I talked with Beau, who listened to me rant on about my insurance and general stress without complaint or rushing me out the door. They didn’t have what I was looking for on the lot, but he wasn't pushy, and I wasn't made to feel bad about what I could and couldn't afford like some other (local Jeep) dealerships who just tried to sell me on a brand new one. I didn’t end up buying this time, but I hope I get to in the future, and you’ll certainly have my maintenance business from here on out. Thanks for the kindness.

K Heap

I had very specific instructions to help trouble shoot an idle issue. I asked them to look at the pcm and ecm to see why I was getting a mis-com between them, and to test the injection pump. The called me 8 hrs later giving me the odb2 codes and had tested the charging of the battery's and alt(with a multimeter), and looked over some electrical connectors. Nothing of what I had asked. And all things I already did and knew. They got me no where, couldn't find anything, and charged me $500. They are supposed to have the knowledge and experience to pin point issues. That's why I would ever go to a dealership. I will never go to this place or have one good thing to say about these incompetent money hungry junior mechanics

Mia Walker

Wille Dodge is a great Dealership. Namika is extremely informative and Frank genuinely cares about his customers. I Highly recommend going here.

Kevin Mopera

Great experience. I got an out of vehicle inspection at this location even though my car was a Honda. They charged me the standard $100 inspection fee and passed my car from Ontario with ease.

Krista C

We had an excellent experience with the staff when we recently purchased a new truck. Chris was personable and knowledgeable and a pleasure to work with. He went above and beyond to ensure we were happy. His no pressure sales approach immediately put us at ease and allowed us to make the best decision for our needs. I highly recommend Chris if you are looking to purchase a vehicle.

John Bennett

Chris Hoeg was amazing to work with. The pricing and financing helped, but Chris and the rest of the staff made the process quick and easy. Almost painless. Lol Love my new Gladiator!! Thanks everyone involved.

Caitlin Gaffney

Stopped in to get our older Jeep fixed and they offered to try to fit us in over a couple days since it’s a safety issue. Wandered on to the lot as we were planning on a new vehicle anyway. Greg helped us with no obligation. Let us test drive whatever we wanted. Gave us the space to talk privately. Decided on a 2019 Jeep Cherokee Trailhawk. Namika in finance was very thorough since it was our first new vehicle purchase and provided non-vehicle related financial advise as well. Had a great experience and can’t wait to take advantage of all the features!

Shawn Stirling

Poor service department, brought a work vehicle in and told them to only give it back when it was as close to 100% as possible. A week later I discover one of my tires is about to give out, not only annoying but dangerous as well.

Sophie Blayways

Very disappointed with my experience at Wille Dodge and I had trusted them. They are deceptive and poor communicators. The parts department sold me used rims which I thought were new at the time of purchase and after numerous discussions on the phone. There were multiple scratches and a significant chip on the front rim on the driver's side and the rest of the rims looked brand new so I was so confused. Their solution was to credit me 100 bucks for the rim. So my family member got on the phone and demanded better and they came up with a solution to give me 250 back on my credit card for two of the wheels and put the marked up rims on the back passenger side. When I went there to get it done, after changing my rims around they said they couldn't change it to the back passenger side anymore because the tire was directional and it would take an hour. So at this point I was fed up and went to get my refund.... they put $200.50 on the machine so I asked the gentlemen to double-check with his manager that this was the amount. The manager Roland comes in and called me silly, unreasonable and said it was getting ridiculous. He then proceeded to tell me that I should just put cheap steel wheels on my car at this point. Next, he continued to try and tell me that he had spoken to me on the phone at the time of the quote and sale to tell the rims were used. This was not true AT ALL, I was talking with Jamie from parts and as soon as I called him on it he back-peddled. I was being very kind and reasonable and just said: "listen I was just asking, I just want my money back ok" and proceeded to leave as I was not going to take any more of it. He was super combative, condescending, rude and dismissive. The nice gentlemen Aidan working at the service desk helped me out to my car and he said that my wheels were all dusty so he just wiped them off himself. He was very gracious and was the only decent part of my experience. I will not be giving them my service again and wouldn't recommend anyone go there as they try to gaslight you for wanting them to correct their actions in the first place.

Sue Hodgson

Always amazing service with Andrew!!

Kim Wright

Great service and our sales rep, Cam McFarlane had excellent product knowledge. I was impressed from the minute we walked onto the lot to the end of our transaction. I would highly recommend Willie Dodge and Cam to anyone looking to purchase a vehicle.

Mark Fisher

Best place in Greater Victoria for tires. Check them out, you won't be sorry.

Justin Routbard

I've brought two of my Chrysler 300s here in the past with the same results. The problem is half fixed,my wallet is significantly lighter,and something new is wrong. This is the last time I leave wondering why I keep going to them.

Kiara Grills

Chris Hoag has to be one of the BEST sales people at Wille Dodge. Not only has my family always gone to him to purchase their last 5 vehicles from him and have always had great service and experience with him. Now I have purchased my first car from him. He honestly goes above and beyond for his clients. With everything he does he makes sure his customers always leave happy and knowledgeable about the vehicle they are purchasing. I am very pleased to be a valued customer and will definitely keep purchasing and sending people to see Chris if they are looking to buy a new vehicle!

Lisa Nitkin

Thanks to Dan - manager at the service department. Went above and beyond to take care of an issue and to ensure that I was still operational for my business. Very impressed.

koolken 62

Beau Wille made our vehicle purchase experience very positive. Will be back for more.

Paul Patenaude

I bought a new truck there is 2012 and they have serviced it from brand new. They are always professional, polite, and speedy.

Lesley

My husband and I brought our 2003 Jeep Wrangler for a 85 point inspection. Some items that were checked green, as in ok were not. One example is the air conditioning does not work but was checked ‘green’. Did they even check it? Seems like they rush thru the report. Husband called and was told they can’t spend a lot of time doing each report. Probably should have told us we wouldn’t be getting the full service but still paying the full amount, 174$. And to top it off, the check engine light came on as we drove away from the dealership. They said, it’s a old car, it’ll happen. I don’t see how it’s not related, the car was fine before we brought it in. I would not recommend.

David Carleton

Purchased a brand new 2016 vehicle from Wille Dodge - salesman was friendly and knowledgeable, sales manager was interested in our vehicle needs and ensuring we were getting good service, finance guy was very organized and answered all questions clearly and concisely, and they arranged to have the insurance guy there right on time. A good experience all round - nice job guys!

Dillon Chrimes

Excellent selection of vehicles, unique and modern, sales staff friendly and knowledgeable, thanks to Chris Hoeg for 5 out a 5 excellent sales, excellent vehicle with great value and comfort.

Thomas John Forbes

we recently bought a new Rubicon from Chris de Medeiros at this dealership. Chris provided consistent updates on the progress of the build over an extended timeframe never ducking us with hard answers. He carried the same respectful and thoughtful service well beyond the sale. Chris also ensured that everyone at Wille saw us as an important client. I would not hesitate to recommend Chris and by association (based on the the staff) Wille Dodge

E V

Knowledgeable and welcoming staff. Highly recommended.

TONY Tessier

Not the best service and the guy at the parts counter could care Less if you bought a part from them or not ...glad we have 2 dealers in town maybe Harris will be a little more greatful for the business

Mark

Had my truck into this dealer to have a bunch of work done to it!! Bill added up to close to $900!! When I came into pick it up after they had it for 5 days it was filthy!! Very unimpressed with this dealer any dealer if been to in the past has had your vehicle nice and freshly washed when you come in to pick it up!!! Would not recommend!!!

Leo Cooper

Do not recommend the service department. My new Charger SRT had squeaky brakes after only a couple of thousand Km's and they told me it was warped rotors that would cost 2000-3000 dollars. They refused to cover under warranty (normal wear and tear). They phoned two weeks later to say it is not the rotors, and that the squeaking is normal, although the service manager agreed these were abnormally loud. Purchased new pads and had them installed at a different garage. Squeaking is gone and I can finally drive my vehicle with the windows down and the sunroof open. Needless to say, I will not bring my vehicle back here for maintenance.

christine lynn

The best dealership I've ever been to! I hate writing reviews but this team deserves it! From the second they called me about my inquiry I felt the warmth in their hearts and how they truly care about their customers. The two salespeople(Matt & Chris) and finance manager(Namika) that assisted me were beyond sweet and very personable people, they made me feel comfortable like I've known them for years! That's a huge part in buying a car, they make me want to go back there and just sit and chat with them, honestly the sweetest people! The financial manger sat with me and she made sure I understood all the numbers and everything that was happening before I purchased my Jeep. Moral of the story, if you go in you wont regret it, you wont fell awkward and you'll absolutely love it! I know I will not be going to any other dealership, they have a life long customer here!

Jesse Fisher

bit of a mixed experience here but overall good intentions. First of all the sales person was polite and not pushy. he did however incorrectly state the engine size of the vehicle I bought so I wasn't very impressed with that. however I believe it was an honest mistake and not deliberate. Next problem was the insurance agent who I found would not work with me at all on lowering the price however when I complained they sent for a different agent that was more flexible even though I had to wait around for a while. no big deal. then I had some problems with the car. first time they sent someone to diagnose it right away and turns out I was shifting it wrong so that was my bad and they acted swiftly. next time I was having issue with the audio equipment.. the aux in was producing a lot of static. the person I talked to on the phone wasn't making any sense. he kept saying it was because of the cord itself. I said I had already tried 4 different cords and he said it needed to be the manufacturer's brand cord... so I looked it up and Samsung doesn't even make aux cords... then I asked if they could take a look at the issue and he said I would have to bring it to some other dealership that specializes in xxx cars. well I didnt buy the car from that dealership so why would I do that? this person was pretty uniformed and I was kinda put off by the whole ordeal but it turned out the problem could be solved by both a group loop isolator and a bluetooth aux converter which were cheap but I had to figure that out on my own. However the other week they called to do a 6 month follow up and helped me with another issue I was having at no charge so that was nice. so overall I think they are well intentioned but the experience was soured by a couple misinformed employees. the managers I talked to were helpful and seemed like they genuinely cared.

Trent Palendat

Always very, very Professional!!

Deborah Huelscher

I love my new Compass! My sincere thanks and appreciation to Beau and the team at Wille who helped make this purchase so easy – a great deal and a great experience!

Chris Davies

Beau was a consummate professional. He took his time explaining the operating details of car and was very patient answering the multitude of questions we had. Couldn’t be happier with his service and the vehicle.

Duncan Atkinson

I'd like to thank Aaron Wellman for his perseverance and follow up on a visit I made to the dealership last year. I wasn't ready to make a purchase until July of this year and Aaron was there to look after me. I'd highly recommend Aaron for any vehicle purchases today or a year from now.

Mitchel Sjoberg

Got to start off with saying this has been the worst service shop experience I have ever had. Took my Jeep in for a the many leaks it has when it rains. They didn’t even address the worst one I wanted fixed. The 2 others they tried to fix and on the report they gave me when I paid it said no leaks detected. Right after the first rain fall it was still leaking just as bad. Called and returned for them to fix it and they still charged me even though they had said it was not leaking any more. The parts guy at the desk told me these seas were not ment to keep all the rain out ( my brother has the exact same Jeep exact same year bought within the same week and his does not leak at all plus I’m a plumber I’m well aware of what a gasket does keeps water out) as soon as the first rain hit still leaking. Not even worth my time going back they will just charge me again for work that won’t be done. I have never wanted to go to a dealership mechanic hence the name stealorship but I figure I would give it a try as they are the professionals, and I have been trying to fix this issue with no luck. You guys really proved your selfs to live up to the name of why people don’t want to go to dealership mechanics.

Randy Mar

If you need to paint your car or truck thete painter is top noch he is unreal can match up your old colour he's the best

Kathy Rogowski

Our experience at Willie Dodge.was fantastic! The staff is all very friendly and helpful! Our salesman Frank Burgaretta was outstanding! He was so helpful and knowledgeable about all their vehicles. Frank was able to find what best fit our needs. He was patient and understanding. Frank got us to try several vehicles he thought would fit us. We settled on a beautiful black Dodge Caravan. It is perfect! We couldn't be happier! Thank you Frank for making our dream vehicle come true! Your salesmanship is above and beyond!

Nathaniell Cook

Great customer service, ordered wrong tire size as I was looking at different wheels, came time to put them on realized they were the wrong size and had no problem ordering new ones with absolutely no issue at all. Best place in town to buy tires.

azzacommy

Recently bought my ram truck from wille and cant be happier.The service from frank and the rest of the team was awesome.knowlegable and friendly..

Helen Mason

My experience at Wille Dodge was fantastic. My salesman Cam was extremely helpful and knowledgeable and made sure I was happy with my purchase every step of the way. He certainly goes above and beyond for his customers. I will definitely go back here for my next vehicle.

Sheri Steeves

From start to finish I had an excellent buying experience here. They even picked me up at the ferry with the vehicle I was interested in. It allowed me to have a nice long test drive. I expect to be a long time customer! Thanks Mike, Joe & Bret!

Mark Stone

Just made the biggest purchase of my life from Willie Dodge, a 2020 Dodge Rebel..aka one badass truck. I can’t tell you how much of an amazing experience I had in doing so. Absolutely zero stress and zero pressure. A great big thank you to Beau Willie (Salesmen) , Namika Medeiros (Finance Director) and Rowan Geddes (Hub Insurance Broker) you three individuals knocked this experience out of the park for me, one I will never forget. Willie Dodge is a staple to the city of Victoria and wouldn’t recommend shopping for a new or used vehicle anywhere else on this Island...Period! You Rock????

Barrett Harvey

My family and I have purchased two vehicles now from Wille Dodge. Both experiences have been terrific. We would certainly reccomend buying and servicing here. Our salesman has been Chris Hoeg for both purchases and is certainly part of the reason we have returned. Ty Chris and everyone else at Wille Dodge. Oh and our Jeep rocks as usual. Ask for Chris in sales!!

Greg Wall

Dealt with the body shop. Simple bumper insurance claim. Was told they couldn't take it for another 3 weeks as non drive cars take priority. Told me I should go to another body shop because I needed it done before August.... pretty lame.

Richard Abernethy

Great to deal with one of the few remaining family owned and operated new car dealerships. Friendly and personable service without the high pressure experienced at corporate chains.

Chris and Sara Pickerell

The courteous staff at Wille Dodge know their fleet. When we came to them to purchase our vehicle they were able to provide such in depth details about the history of the vehicle we were interested in, and how it faired in comparison to others in its class. Unbiased and completely knowledgeable. We felt so well informed every step of the way. Huge thank you to Beau and the rest of the team for taking care of us and delivering exceptional service.

Dora Demedeiros

Non pushy sales team that listened to what we were looking for in a vehicle.

William Jackson

As always, treated like family. A concise and complete review of maintenance procedures as usual. Such a pleasure to deal here.

Brendon Kernel

Chris Hoeg is the most helpful and awesome salesman! I’d recommend him to anyone. Especially if you want a killer truck ????

Heather Lagis

We went here after being referred by my husbands co-workers. Frankie treated us well. Asked us what our main goal was and did everything he could to keep our payment down. I really appreciate the great experience. Loving the new truck!

John Hammond

Ordered a part on December 28, 2020 and I had to prepay. Ok no problem. Was told that the part was going to be in in one week. Ok, but I can't use the car until I get the part in. I called on January 5th 2021 and was told the ETA was January 13th. Not happy about it and the person on the phone was not sympathetic and just kept saying that was the ETA. Not happy. I called on the the 13th to inquire if my part was in. I was told that it had arrived on the 8th. I was told I slipped though the cracks. I asked the Parts Manager what he could do for me because I was not called and have been without the car an extra 5 days. He said he couldn't do much because the part was already paid for, WHICH I HAD TO DO BEFORE THEY WOULD ORDER IT! I suggested a rad flush ( it was hoses for the rad that I had ordered ) and Shaun the Parts Manager said he couldn't do that but could offer me a bottle of antifreeze as compensation for not being called. I told him I was not pleased and all he said was he hoped they would be able to help me next time....lol. Never going to them again. Worst customer service I have ever had from an auto dealer. Beware!

Duramax GUY

Offered to sell my truck to their sales department; they gave me a fair price for it and did not push for me to buy something. They also did all the leg work in paying out the loan I no longer wanted in my life. Great team, chris was very easy to deal with! Thanks guys

Ry Spark

Really wanted and needed to upgrade to a truck but wasn't sure I could make it work right away. Frank Burgaretta helped me through the whole process and helped me get the truck I wanted. Great service from start to finish and very knowledgeable about the products available. Very happy with the whole process and the end result. It was a very positive experience. The truck has exceeded my expectations. Thanks Frank!

Keith Goldfeldt

Too expensive

Katie Ramm

I recently brought my Jeep Wrangler in for service at the beginning of May to have a rear squeaky brake looked at. After several recommendations made by the technician the cost was a little over $1,200. The brakes had been replaced in 2019 and we're in great shape. There was never a safety concern, just wanted the noise gone. After returning my vehicle to me, the noise was still there...I brought it back and went for a test drive with a technician where he was surprised to hear the sound still. His recommendation was "panic stops and drive it lots over the weekend and it should go away". Hmm. Noise was still there after a few days. I called back, the service manager asked me to drop it off and they would double check their work at no cost. Great. They replaced a few clips that may have been causing the sound. When the technician drove my Jeep around to give it to me, as he came to a stop it squealed. He said "the brakes just need to warm up". Called the manager, explained I was still not satisfied with the service I received. He said it is not a safety concern, just a nuisance and they would credit my account $100. I will not be returning to this dealership.

Drake Coutts

Amazing service. Purchased my brand new 2019 Charger from Wille Dodge. They don’t pressure you into anything and help with every step of the process. Will be coming back here lots.

Ole Jorgensen

I just purchased a 2019 Ram 1500 from Willie Dodge and dealt with the best salesperson in over 50 years of buying new and used cars. If you want a fair and honest salesperson who will not pressure you and will make sure you get a good deal you will need to ask for Chris Hoag. Love my new truck and very happy I got to meet and deal with Chris. Highly recommend him if you are in the market for a new or used vehicle. Thanks to Chris and the staff at Willie Dodge.

Shannon Smale

best purchasing experience yet. Beau Wille was so knowledgeable and helpful, very prompt with his email responses too!! Namika DeMedeiros was very helpful and knowledgeable in the business office too. Very pleasant experience. I am loving my new Jeep Grand Cherokee!!!

Caileighfranco

took a month to just order the correct mirror for my truck after they said it would take 3-4 days, had to call in to see if it was there yet and it had been there for three weeks! they ordered the wrong one which took another week and I had to call them ONCE AGAIN, also had my window replaced at the same time, window makes a whistling noise now, also got grease on my interior fabric, and the rear view mirror fell off the window while driving down the highway. somehow they managed to use a quarter tank of gas, after checking kilometres they didn't drive it but they let it idle for hrs on end, (the litters per 100km average was at 32!!! instead of 16l/100km) their excuse was that they let it run for about 10 minutes to melt the snow on the roof, guess they thought I like to drive around with my heat off when its -6 degrees out lol and that it must have just been reset so that the avergae goes up quickly, doesn't explain that the tank said a 1/4 instead of 1/2, when I went back for them to do my mirror (1.5 months after my quote) I complained about the TERRIBLE service and the fact my truck is worse than when I first brought it there, the repair man HANDED MY KEYS BACK! and they said they didn't want my business!! I would rather let a monkey with a hammer work on my truck rather than those incompetant idiots! I would recommend to steer clear of that place. I have never had that bad of service in my life anywhere!!

Jared Parker

I want to thank everyone at Willie Dodge but especially Chris for making it really easy to get our new Jeep Grand Cherokee which we are really enjoying. We will definitely be making Willie Dodge our first stop next time we need a vehicle.

Michelle Gilbertson

My experience at Wille Dodge was professional, friendly and stress free. I appreciated the no pressure attitude from my sales representative Beau and his knowledge of my vehicle. I typically do not like dealing with sales persons but was quickly made to feel at ease and trusted the support I was given. I highly recommend Wille Dodge if you are looking for excellent service when purchasing a vehicle.

Glenn Grinyer

Absolutely horrible experience with the Willie Dodge team. I went in to purchase a new vehicle asked multiple questions about the vehicle because of how you want your vehicle to look. After telling the dealership want I wanted and it was ordered Twice it got delayed and I had to phone them to find this out and not even an apology for the delay for a total of 2 weeks. Once I finally got the vehicle turns out all the questions I asked every answer was a lie. the dealership claimed that I didn`t ask the questions right and said I didn`t ask for certain features that I did ask for and tried to charge me 1200$ out of pocket for their mistake. All and all I will never be returning to the sales section of Willie dodge again.

adam storie

Useless . Please go somewhere else.

Leaf Dodge

Great customer service very friendly totally recommend them for buying a vehicle or vehicle service.

Terrence L

We just purchased our new minivan and we had a great experience interacting with Joe and Namika. They were both very professional, answered all our questions, and didn't put any pressure on us to buy. Even after the point of sale, Joe has been available to answer any questions I've had.

Sandra de Medeiros

I love that Wille Dodge is a family run business in Victoria for over 40 Years. They have excellent customer service. The staff are professional, knowledgeable and happy to answer any questions. Highly recommend dealing with Wille Dodge.

G Prime

Visited the service center due to engine issues. They fixed the misfiring piston quickly and kept costs low. GREAT SERVICE!

Felicia Cavanagh

I always leave feeling valued and well taken car of by the friendly staff at Wille Dodge. They are very knowledgeable and accommodating to my time restrictions. Thanks guys!

Sophie Somerset

Bought a new truck and was treated exceptionally well, Kurtis listened to my needs and wants in a vehicle and got me the best deal ! I highly recommend Willie Dodge !

Lise Rundle

Love lifestyles

F Manalo2

I have ordered a vehicle part (light assembly which is not available at Canadian Tire) that was promised to arrive in 3 days. Pricey compared to other places/dealers but promised speedy delivery that's why I didn't mind the $15-dollar difference. They said that they would call when it arrives. One week has passed, the part still hasn't arrived yet and they did not even give a courtesy call-update regarding what is going on. I had to call and ask about the status of the delivery. They said that it should arrive Monday. Monday comes and there is still no part. Another Monday plus one day (Tuesday) comes, no call from them, no apologies or anything like that. They said that the part is stuck in Portland-warehouse and they do not know the reason. They said we can wait for another 3-5 days (the earliest). I already waited more that two weeks for this and so, I instead demanded a refund. Do not associate with this company. They also have very expensive used and brand-new vehicles. How do I know? I tried them two times in 8 years. They do not even have close-competitive price. Theirs is way way high. Of course, don't take my word for it. Experience the absence of professionalism of even their staff/agents and their egoistic remarks on how they promote themselves.

Greg Lambert

Just wanted to give a huge shout out to Aaron, Joann and Namika for a super easy and painless process to get my family and I into a brand new Dodge Grand Caravan. Aaron went through all of the features and was super knowledgeable, there were no shady tactics or upselling. Joann and Namika were amazing to deal with and got me the best deal. Not even I was expecting it, they explained everything and checked in and never once upsold. I will be buying my next vehicle from them if at all possible and would recommend them to anyone.

Big Bear

Bought a new $70,000.00 Jeep Grand Cherokee from Wille Dodge, first 6 months had a few what they call cosmetic issues develop. The synthetic leather dash cover developed a annoying defect that surfaced and the Service Manager said FCA Chrysler would not correct under warranty, and also what appeared to be warped plastic roof rack rails (channels for X bars). After pleading with the Service Manager he finally replaced the roof rails, but that did not fix the problem so he now says that is the way they are made. So much for bumper to bumper warranty, a joke. They will not cover any cosmetic defects period. Service Manager could not show me any other Jeeps that had these issues and continued to down play the issues and offered to use a heat gun to correct roof rails, a very unprofessional band aid fix. Spoke to the Dealer management (owner) and faced a very defensive unhappy and rude person that could care less. Then I contacted FCA Chrysler Customer Care - they also could care less and said the problems were within tolerance and not covered under warranty. They said behind my back that I am being picky, (70K) I paid for this new Jeep - really. This would never sell in a showroom in this condition. What ever happened to Customer Satisfaction. Do not waist your time and money with this dealer if you are set on a Dodge/Jeep FCA product, be aware that FCA Customer Service/Care is also a waist of time if you have a problem and will not help in anyway. Dealer Service Manager/Management will most likely reply to this and say they would like to reach out to the customer or call me a liar, but in person they still will offer no solution and blame the warranty saying it is within tolerance. Dealer Service Manager has all my contact information and has had every opportunity to correct and never tried to contact me or leave a message to resolve these problems. They will take your money and provide Zero Customer Service/Satisfaction once they got your money. I was warned by friends but didn't listen and wanted to give them a chance. I would not recommend this dealer to anyone.

Darrin Pears

Great staff, they never pushed for a sale and all of the staff are very helpful. From the top down to the nice fellow who cleans the vehicles. (I bought my first Dodge from Harrison downtown, big mistake! I got rid of that fast.) Wille Dodge is a family and you can feel it.

K Hich

In May 2018, I brought my Jeep into Wille Dodge Chrysler Jeep Ram in Victoria, BC Canada for brakes (front & rear pads, rotors, and calipers). I paid over $2,000 for the service and assumed I was getting Mopar parts and the job would be done right because it was being done by Jeep certified mechanics. I was wrong. I returned in December of 2019 because there was a hot, burning metal smell coming from the front axle & at 80 KM/H the Jeep would rumble and pull to the side. I paid for a full checkup on the Jeep, including a test drive to try to replicate the issue, but the mechanic found nothing. He did, however give me a bill for $200 for his time. After taking the Jeep home and driving it a few more times, I continued to encounter the same issue, so I reduced my use of the vehicle. I felt it was unsafe to drive since I continued to experience the issue with EVERY use and I really couldn't believe the Jeep mechanic didn't notice anything on his test drive. I finally took the Jeep to a local, non-dealership mechanic. He immediately found the problem -- my front calipers were stuck. I need to have them replaced again, after putting only 3,500 miles on the vehicle since the full brake job in May of 2018! If Jeep had found the issue in December 2019 when I had brought it in, I would have been covered by a warranty -- and NOT a Mopar warranty, but a NAPA warranty. Despite believing that I had received Mopar parts(one of the reasons I pay extra for dealership service), I had actually received remanufactured calipers from NAPA. According to the mechanic who is now servicing my Jeep, they weren't even the high quality, powder-coated ones that I could have had for the price I paid. They were the cheapest they make, billed at top dollar! Regardless, I am now out of warranty. Furthermore, when I was discussing this entire matter with Joseph, the service manager, I realized that when I had brought the Jeep to the dealership in December, the odometer reading upon drop off and pick up hadn't changed. It would have been hard for the mechanic to do a test drive, get the Jeep to 80 KM/h and yet not put 1 mile on the odometer. Joseph said it was common to not update the mileage. In fact, Joseph had an answer for every issue that I brought up -- in the dealership's favor, of course. I have been taking my Jeep to this dealership's service department since 2012. This is my third Jeep and I love my vehicle. I have always spent a little more on service because I believed I was getting better parts and treatment. Sadly, I have learned that all I was getting was a larger bill. Wille Jeep lost a customer today. In fact, after this experience, I am doubtful that I will ever trust another Jeep dealership's service department again.

hudson smith

Got my first jeep about four months ago from Wille, I went in looking for something affordable and gave them my options and when i saw this i had to have it! ii was treated very well by Chris Hoeg specifically & everyone else at the dealership. Now me and my girlfriend enjoy offroading in this bada** rig and many other activities in luxury

Alicia Schuetze

Just purchased a fabulous new (to me) used car from Wille. My salesman Chris was wonderful to work with, as always! Always fair, and always fun! Makes for a no stress experience. Thanks again!

Chris Emslie

I had a great experience with Willie Dodge service. The service on my Jeep was completed as described and on budget. They also gave me a follow up call the next week to make sure that I was satisfied with my service. Very impressed

Katie Flower

Nice and great car, truck sale

Landon Creasy

This is the second RAM 1500 purchase we have made from Wille and the second time that the team has gone the extra mile to exceed our expectations. We were treated very fairly with our trade and the few extras thrown into our new truck made for an easy decision to purchase. On another note, my family is very allergic to chemicals and perfume; the team remembered this from 2012 and worked very hard to ensure we remained comfortable throughout the whole process. Very happy customers!

Tim Whittaker

Can Mcfarlane in the sales department is outstanding I purchase a new Ram and a Jeep at the same time . He is very friendly and knowledgeable and looked after me and my wife with excellent service thank you Cam ..

Bethney Gulmans

From the sales show room to the service and parts department, the quality of service is fantastic! Friendly and professional with great knowledge of the vehicles, services and products that they sell. Being a female has its challenges when it comes to being treated fairly at dealerships. Willie Dodge does an amazing job of treating ladies with respect and treated equally. Go find out for yourself!

Nama Slay

Wow, what a excellent experience we had. Chris Hoeg and Namika were outstanding! In little over an hour we walked out with a brand new Dodge Ram- just like that! Would highly recommend this Dodge dealer to everyone, thanks guys! They even through in some extras. Check them out!

jean faubert

Very happy with my Grand Caravan,thank you Chris Hoag,honest and no pressure,good guy, good service from Wille too,

Brian Spier

Met with salesman, Cam MacFarlane, spring of 2021, looking to build a Jeep Wrangler Rubicon. Cam spent an amazing amount of time picking through all the options with my wife and I, including prices and specs until we had the perfect build. We wanted a 6-speed manual transmission, which Cam warned us may be hard to get, and he also advised us COVID had significantly impacted builds so it could be months to get an order in. Cam kept us apprised throughout the wait, explaining the various build codes and stages so we understood the process. To expedite matters Cam offered to look into reducing some of the options we ordered if that would mean getting the build completed sooner, but after building the perfect vehicle, we chose to wait. We picked up our new Jeep yesterday! Cam spent time going over every inch of the vehicle with us and demonstrated how everything worked and was very patient with our questions and offered us to contact him with any questions.concerns as we are getting familiar with the vehicle. Cam has been extremely friendly, patient, professional and knowledgeable, and we just might be considering purchasing a second vehicle from Wille Dodge because of our experience with Cam! 5 star rating from us! Thx Cam!...now about that truck;)

Mike Chapman

I want to thank Cam@ wille dodge for his patience and insite of my new vehicle purchase. With his relaxed and comforting meaner he was able to walk me through and help me choose the best vehicle for me. Also a thanks to Joanne in financing for making sure I got the best interest rate allowed. And making sure I understood everything. (before I signed)

Shashank Shekhar

Very friendly staff

Adrian Bird

I reccomend Willie to anyone looking for a new or used vehicle. Ask for Frank Burgaretta not only will he try to get you exactly what you want but he makes sure that you have all the information that you need to feel happy and confident in your purchase ( no hidden fees).

Catherine Samson

Bought a brand new 2016 Dodge Journey at Wille Dodge. We had a great experience on our car shopping because the salesman (Brian) did an excellent service, very warm, and friendly.

Ken Neale

Chris Hoag was very helpful in finding the right vehicle at the right price. He also made sure that the modifications that I requested were done. I recommend Chris for sales at Wille Chrysler Jeep.

Mia Jin, KODA HLDS LTD.

Awesome 2019 Ram - what a smooth drive! Tomy S. and Joanne provide 5 star service and very professional advice! First time buying a car without feeling pressured or directed towards a particular model...Great Experience!

Jesse Harvey

Amazing service. Quick and professional.

Irene Houghton

The staff at this location close to Uptown, Victoria BC, are so incredibly helpful and so professional. So pleased with the service I received today. I could have wept tears of joy today when they fixed my wiper arm on my Jeep Trailhawk which had been hit by falling snow. They went out of their way to help me with the best solution. Can’t thank the Manager and team enough. Service really matters and you nailed it. Your team is a credit to the entire company. Thank you.

Jordon Szita

I was really happy with the service with "Wille Dodge". The sales men Frank Burgaretta was excellent. He really listened to my needs and he kept my budget in mind through the whole process. He made the whole buying experience pleasurable.

Jeremy Anderson

Friendly service. Straight forward and respect what you can afford. Great selection of vehicles. Bought a used car here. Had it for a month now. One thing i did not appriciate was having an oil change due in the first couple weeks according the service schedule on the decal.

Brian Hunt

All ways friendly staff and willing to work for you.

Edward Lu

One of the easiest vehicle purchasing experience I have ever had! Thanks to the knowledgeable manager Beau! I'd totally choose them again in the future!

Anthony Pogue

I had the best experience I’ve ever had at a dealership with Frank my salesman... extremely professional with no pressure sales ... as well as dealing with the extremely knowledgeable Namika... she spent the time helping me understand all aspects of credit history and how the banks work I highly recommend this dealership and staff mentioned above if you anyone is in the market for a new vehicle I’m more than happy with my purchase of a 2020 Jeep Trailhawk!!! Thanks guys look forward to doing more business in the future

Sandra Cole

Very knowledgeable, and helpful as well as very friendly staff.

Tyler Winstanley

Incredible friendly staff , never pushed us into anything. Gave us a great deal on our new family vehicle and the whole thing was done so efficiently. Thank you Wille Dodge !

Al Z

After looking to down size in vehicles, i met with Joe Chong last spring to see what was on the Wille lot. Joe's low pressure sales approach, his personal demeanour, knowledge of the vehicle inventory, follow up to my inquiries on this and that, and patience to get to know what i was looking for, really helped make the whole experience pleasant. In the end, I purchased in Dec this year and can highly recommend Joe and the Wille team to anyone looking for a new vehicle. Great customer service and sales! Thanks Joe!

Mike R

Unprofessional body shop

Scotty Coulson

Great group there! Got me sorted quickly and got me my dream car. Awesome experience.

Dave G

Worst service department ever. Slow, unresponsive, unknowledgeable mechanics. Was told multiple times by service department that they would introduce me to someone from sales so I could purchase a new vehicle as opposed to fix the one I owned. They could not diagnose what turned out to be a cheap part another shop happily solved for me.

Guy Grolway

Way overpriced on parts

Kevin Zerr

We purchased a truck here. Our sales person was Chris Hoeg who was amazing to work with. Very professional, responsive and fair in our negotiations. Namika was extremely thorough in the finance department. She has indepth knowledge of financing and warranty. Great experience!

J C

Horrible dealership! Bought a used minivan from willie dodge, after being assured it was a good reliable vehicle. It broke down the very next day. The only thing they offered was to have a free inspection in their shop. I was told I'd need a new fuel pump, filter, lines, hoses, and possible injectors. I had the minivan towed to my regular shop where all they had to do was change the fuel filter. This place is why used car salesmen have such a greasy reputation.

Amar Tekhi

FRANKIE is the guy you need deal with at Willie Dodge if you’re thinking about purchasing a vehicle. I’m sure everyone’s heard stories or have had horrible or unsatisfying sales story/ experience but not with Frankie! I’ve personally bought 3 vehicles from here and have dealt with Frankie from day one, Frankie is honest and very professional he speaks no bs, no pressure in making a sale he gives you time to think, I’ve dealt with him via text to purchase a vehicle and he is on top of it. The 3 vehicles I’ve bought have been great buys, comfortable purchase and honestly just straight up simple with Frankie. Trust me go see this guy you’ll be happy you did. Thank you Frankie I’m sure I’ll be dealing with you in the future!

Dean P

Chris Hoeg showed excellent professionalism and patience when I purchased my new 2018 Dodge Ram 1500. It was a pleasure doing business with him.

Serryna

Great staff, supportive and efficient.

Sylvia Bradshaw

Great service

Josh Williams

Helpful judging how much damage was done during my accident

Mike Penner

Great customer service in reprogramming my new fob. Interested in a newer truck and car for wife and sales man spoke with us for an hour and not pushy at all. Willie have always been great to deal with

Maribel Sanchez

Went to Wille to look for a van convenient for our family and affordable on our budget. Beau Wille saw us right away and came to us. He professionally introduced himself and politely asked what type of vehicle are we looking for. Attentive Sales Manager, personable, make eye contact, and smile making us feel comfortable as he ask for the details of what we are looking for. We felt instantly that we belonged there, not like any stranger from outside to be their client to sell to. He patiently listened and attended to our questions and inquiries. We were very impressed on how he treated his clients attending to every details of the car type we wanted and our estimated budget. I cannot possibly end the review without specifically thanking Beau who went above and beyond customer service. He is the definition of a top notch salesman with extraordinary customer service. I would definitely recommend Wille Dodge as best spot to go when car window shopping and actual buying a vehicle either be new or used. It is a one stop shop from financing and car insurance in one place. Smooth and amazing experience from Beau to all department managers and staff, your service is top notch!

Ashlee de Medeiros

Great experience, not pushy and very knowledgeable!

Jacques Ouellet

Worst sales experience ever. Stopped in to look at a 2019 Ram 3500. Ask a sales person to take a look at it. He comes back and goes I don’t have keys for it. I can’t find them. Didn’t offer to look for them and give you me a call, absolutely nothing. Save yourself the grief and go to Woodgrove Chrysler.

Kyle Kim

I went to the Wille autoshop to get my vehicle fixed and they did not even give me a proper estimate/quote of the repair costs and told me that the first thing I need to do is order the fender. He told me that I need to pay $300 for the fender. So I paid and waited 3 weeks for the fender to arrive. He told me that it was only going to take upto a week, but it took 3 weeks and even after 3 weeks, he told me that they were short in labour to replace my fender so I have to wait 2 more weeks. It turns out that my car is not even possible to repair and that they just made me order the fender for nothing without even looking at my vehicle carefully. So I called to get my refund for the fender and now they are saying I dont have the right to get the refund. Is that how you make money ripping off customers and recommending them to buy auto parts?! The most horrifying service and experience ever. Im surprised they even have the license to repair any vehicles. It looks like they dont know what they're doing at all.

Larry Metcalf

I had a good experience with Chris Hoeg (Sales), he was professional, sincere and didn't leave me with a bad feeling. Overall, I would recommend him and this dealership to my friends and family. I'm happy with my purchase, thanks again!

Isaac Alexander

I highly recommend Chris Hoeg and Wille Dodge. I've purchased several vehicles from Chris and he always goes above and beyond. I recently purchased a new Rubicon and he came with me to help take measurements of my underground parking to make sure it would fit. As always, thank you Chris and thank you Wille Dodge.

Carolyn Miller

This was one of the easiest vehicle buying experiences my husband Geof and I have ever had. Cam and the entire staff were fantastic. We highly recommend Wille Dodge for anyone looking for a new truck. This new Ram 1500 is outstanding!

Cara Macfarlane

Great! Chris Hoeg was extremely nice, and helpful in answering all of my questions through out the process of getting a new vehicle

Sean Hooson

Amazing service!

Rebecca Kemle

the service team is great. they really helped me out and went above and beyond for me.

andy yeung

Bought a 2019 brand new truck from this place. Kurtis was awesome by providing great customer service, and help me look for the best vehicle based on my needs. Definitely recommend it to anyone looking for new or used vehicle.

Dave Thompson

Great sales staff (Frankie) again assisted us in our purchase of the third truck from Willie. Very knowledgeable and willing to work toward getting the extras we asked for in the deal.

Kevin Lintern

Bought 3 vehicles here, always good service from Cam Macfarlane and Joe Shaw

T T

I went in looking to get some sort of suv as my little 2 door golf wouldn’t cut it anymore. I was greeted by frank and he listened to my wish list. I wanted something that would be big enough for us to grow into. I originally was looking at one vehicle but was not impressed with storage. Frank pointed out a journey to me and I was very impressed with the vehicle. It ticked all my boxes and the price was something I couldn’t walk away from. Thank you frank for finding me what I needed!!!