Reviews of Wheaton Chevrolet Buick Cadillac GMC Ltd. (Car Concessionaire)

Trevor Blenkin

Good help thanks

Rob M

Bought a new truck, felt like I had just dealt with a sleazy used car dealer. Great GMC truck (love it). Dealership general manager was rude, sales staff all flowery and nice until papers are signed, then you become a zero ... took almost 2 hours to prep the vehicle (clean and put on plates), truck roof (out of sight) was still filthy, grease pencil manufacture marks left on windshield, had to sign a waiver for an outstanding recall notice that they had "forgot" to mention, had to clean out all the leaves from inside grill the next morning. Sales rep called to see how things were going, told of my experience(listed above), have not heard a peep from Wheaton or GMC ever since, I can only assume I will not be getting that customer satisfaction survey from GMC.

bradley smeaton

Great service in the drive through oil change. John is number 1

Kathryn Jones

The reason they have a high star rating is because they pay people with free tanks of gas for 5 star ratings. I did it myself.... believing I would continue to receive the same level of service that I received while buying 2 brand new vehicles from them.... unfortunately that wasn't my experience. They solicited this review from me otherwise I wouldn't bother writing a second bad review.... but they asked and I obliged.

Mark Coldicutt

Great staff, knowledgeable mechanics friendly front line staff. Kelly rules...

Kristy Lukewich

Very disappointed. They are affiliated with AutoTrader and offered to purchase our truck which we are selling. They convinced us to drive the three hours to see them with the promise of paying our asking price. We knew they would try to knock off a couple thousand because let’s face it, they’re a dealership. But when we got there they offered SIX THOUSAND LESS...unless we wanted to buy a new vehicle. Are you kidding me? What a waste of time and gas money to get there. If you’re looking to sell your vehicle to them, I would suggest looking somewhere else. Or at least now you know what kind of dealers they are. Consider yourself warned. They are not worth the drive.

Sean Mulholland

Amazing staff, absolute pleasure to deal with.

Nolan Thompson

Had a great experience looking for a new truck at Wheaton GM, Dakota Smith was a pleasure to work with as he wasn't pushy at all and took the time to get to know me on a personal level to better understand my needs in a new vehicle. Although I didn't pull the trigger on the truck I felt inclined to write this review because the service was that good. Will definitely be going to Dakota when I'm ready to make the purchase!

Kelly Somogyi

I have changed my rating to a 2 star. I have purchased a Denali from this Dealership and from the moment I signed on the line it has been a nightmare and headache with the staff and customer service presented to myself. I had asked for a couple of items to be included within the purchase as most people do when buying a new vehicle from a dealership, the sales team had continuously said we are working on getting them included. I finally settled for just asking for weathertech mats; after calling, emailing (managers) and going in numerous times I still do not have the correct mats I requested. This was all the start of the headache with the staff and customer service. I have had my vehicle now for 6 weeks and it has been in the shop for warranty repairs that they said they caught during their "155 point inspection" multiple times and every time they only fix half of the repairs. An entire electrical board for the transmission had to be replaced and I was told that I "should" be able to drive it and when I talked to sales team who sold me the vehicle about this they replied with " there is nothing wrong with your transmission, its not like you are driving around with a faulty one." That is exactly what I was doing. As my experience continues to this day and they continue to fix my vehicle, I will not be recommending any of my friends to buy a vehicle here.

angela gallagher

I recently took in a very expensive mistake (purchased a second hand car) to these guys. The only reason why their receiving three stars and not 1 is because of Ryan, the service manager. The First Lady I dealt with lacks communication skills and proper customer service etiquette. The price I was quoted upon dropping my vehicle off,to what they actually wanted me to pay was more then double. When I tried to talk to Kelly,she was dismissive and arrogant,and made me feel completely embarrassed that I would even bring my car to them. I was able to work something out by escalating to matter and I was left satisfied. The girl I dealt with when I went to settle my bill was super friendly and amazing to deal with. I will most likely not deal with this dealer again because of one really bad representative, which is unfortunate because everyone else was great

Chris Savard

Fabulous sales team, nice clean shop. Parts guys don't follow through with call backs so you are on your own once you walk out of the building.

Shawn Ginn

Love the new Canyon.

Sonia Viau

Excellent customer service!!! Great group of people!!

Michael Ames

Decent service and reasonably quick service.

Jerome Lyons

Nick and Cody were super helpful. I would highly recommend them.

Robert Johnson

I was looking for a new 3/4 or 1 ton truck and I worked with Frank. He had some good advice on the different types of trucks and actually steered me away from the more expensive ones. He was quick to answer questions and always available on his phone (even on his day off). Best of all he did as I asked. I don't like haggling over car prices so I asked for his best price off the lot, everything included, no hidden charges. I told him I was going to compare his price against a Ford price and maybe some prices at another dealership. I told him I wasn't going to negotiate, that the price he offered was it and I would make my decision in a few days based on that price and then buy a truck. When the quote was ready he was joined by two of his supervisors who were pushy and wanted me to sign that day. Who buys a 60 thousand dollar truck without looking around first. There may have been a misunderstanding between him and his supervisors, but still...I have two young kids who've been waiting for hours for this quote and then they push me to sign then and there. They told me the offer would not be available tomorrow. So I told them to stuff it and walked out. Turns out their offer was a damn good one, the best out of all the three quotes I had gotten up to that point. It also turns out that the "One day offer" was actually still good three days later when I stopped by to pick up my insurance papers that they had kept. A shame really, Frank did good work, but his bosses ruined it and for that reason I bought a full ton truck at another dealership. Frank gets the four stars, his bosses get three for making me a good offer.

US Paranormal Private

Really appreciate the help that Yash Beigi provided me when purchasing my vehicle. Very happy with my car and he made sure I got the best car for my needs. I needed something sporty, but room for my dog and to hold my filming equipment. Very professional, respectful and patient. Highly recommend dealing with Yash and I certainly will for my future purchases.

Dave Neale

Brock did a great job getting me into a new 2021 Colorado. I highly recommend him to anyone looking for a car or truck!

Sarah D (EatEnergizeEvolve)

There is one rockstar service rep....and other than dealing with him it's been a service nightmare. I've been told different info by 3 individuals. And it takes great effort to even reach them via phone to book. It seems disorganized and understaffed.

Cameron Johnson

Just sold my truck there. Awesome and friendly staff with a nice waiting area. I have spent time in this dealership in the past with friends as they looked to purchase vehicles and have always been impressed with this location.

Patrick Sekida

Quick service response friendly staff much better than their competition in Langford

Mark Roman

Awesome!

Al Mercer

Great people to work with

Sean S

The sales team honestly is very friendly and quite knowledgeable. For me they really stepped up to the plate to help out and we really appreciate it. I'd recommend anyone to come see Brant and his team if you're after a Chevy!

Alisha Shea

After looking for my perfect car at many different dealerships -with below standard customer service-, I finally found it at Wheaton! With the help of the amazing no pressure; children entertaining patient and knowledgeable sales staff (Frank) and manager (Jeff) and with Adam's honest and helpful work in finance, I was actually able to purchase it! A million thank yous to this wonderful team

Russell Sensei

Everything was great at first when Brock was sure I was going to buy from them. Once I let him know I was still considering other dealers/brands it changed quickly from happy and helpful to rude and aggressive. Trying to use a "favour" they did for me(which I really appreciated at the time) to pressure me into a sale. This will certainly be my last stop for any future cars.

Wolffe999

Professional curious service

Beat Alsace

Friendly and helpful staff. Good options.

Craig Bentham

Adam Mckenzie was very easy to deal with. He didn’t try to sell me. He listened to what I was looking for and made the process easy and fun. I would recommend him all day long.

Grants Small Motors

Higher price than quoted and not by a little bit by over 50% without letting me know. But it was done properly. Reason why I don’t usually take my vehicles to a dealership for work. But this time I had to as some work was covered under warranty.

rémi Bass

Bought a 2020 Silverado this past September at Wheaton Chevrolet. Everyone was super friendly, professional and very helpful. I highly recommend wheaton to everyone who need a brand new or used vehicle.

Tom Burley

Great help and service from Ted while buying a new truck and a reasonable deal on my trade.

Marc Valade

They were concerned and respectfull of my needs and capabilities. Of course it is the way they earn a living but they see it as a by product of the real needs of their costumers not inflated ones. In this regard the customer have it's share of responsibility into defining them.

Brian

Service is overly expensive. Staff is nice, and service is generally quick. Never bought a car from here though.

Chantel Boychuk

Super friendly and prompt service, and they did what they could to make it fun and easy to drive off with the car I wanted, without trying to upsell anything I didn't want. Anthony rocks!

douglas slack

Every time I've taken my car in for service I am completely happy with Wheaton.

Emily S

I had a great experience buying my first new car here. I was initially nervous about the whole process but quickly felt at ease with how smooth process turned out to be! The staff were friendly and approachable which contributed significantly to my positive experience.

Bren Bascos

Definitely will not recommend!! After about 2years of service taken from this shop, I concluded that the staff are terrible at their job. They always find something broken in my car, order some parts only to inform you at the day of your service appointment that the part they ordered is wrong or missing, or freakin hasn't arrived yet. And when the parts finally arrived, it was not installed properly that i began experiencing the same malfunction as if it was never fixed! labour costs is freakin steep and the waiting time is long to say the least.. i dropped my car 8am and got it back at 5pm for a shifter replacement. They told me it should be a fast job yet i got my car back 5pm. Worse is, they looked puzzled when i asked about my car. As if they had no idea what's going on or had forgotten about me despite asking them about 2-4times earlier that afternoon.

Meredith Frey

Cody is so helpful.

Glen McPherson

great place to do business

Kyle L

Was a great purchasing experience, very knowledgeable and went the extra mile with their help. Would recommend.

Ariel Learoyd

Fantastic, fast, thorough and friendly service!

Aloha Jerry

I will never purchase another vehicle from this dealership. I am now taking business back to Suburban Ford. They aggressively sold me an extended warranty product that did not want or need. I ended up spending over $4000 on a product that was I was not able to use and misled me on two separate occasions in effort to convince that I would need it.

Chris Meglic

Great service, knowledgeable technicians, great communication to customer.

Rich Chouinard

Great work, honesty, great communication.

Gord Morrison

Great service! Easy to deal with. I recently moved to Victoria and needed to find a Chevy dealer for my 2020 Chevy Bolt. These good folks were just awesome! Highly recommended!

Nehat Ajeti

Recently bought colorado from Wheaton very friendly,professional and smooth transactionn from booth departments, sales and finances Thank you

D

I have no idea why the other people here weren't happy, these guys are great!! Fixed my car faster than expected, friendly service and more importantly a great repair job. And.. They washed my car. Thanks guys. I'd come back any day!

Arch Jack Tanner

Above and beyond the call of duty. Amazing what extras came with a simple lube job. Thanks again!

Bryan Bulinckx

Great group of people. Everybody bent over backwards to help us.

Jonathan Bell

Pretty poor experience here. Like another reviewer, they disregarded my input and did work that I did not ask for and did not do work that I did ask for. They charged me three times as much as they quoted for labour on one item on my invoice. I've left two voicemails with "the fellow" I'm supposed to speak with. I never got a call back. Very disappointing.

Big P

Had a great experience here, friendly staff especially Dakota Smith who showed me around and was very knowledgeable with the cars. Next time i need a car Dakota is the man to go to ????????

Daniel Bouchard

Fast, friendly and courteous staff. Positively impressed.

Phillip Meintzer

June 2019: I wouldn't have typically considered buying a car from GM because I don't trust American automobile companies, but we were in the market for an electric vehicle (EV) and had heard good reviews on the Chevy Bolt EV. We did end up purchasing the Bolt from this dealership, but only because we really liked the vehicle itself, whereas the customer experience at the dealership was disappointing and extremely slow. I understand dealerships are sales oriented so they will always try to up-sell, but we had asked for a specific model (Bolt LT) which they said they wouldn't have in stock for months, however when I told them the price of the higher end model was too expensive for my budget and was about the leave, all of a sudden the cheaper model was supposed to arrive in 1-2 days. We happily paid our deposit expecting to have our vehicle within the next week, but the car didn't arrive at the dealership for almost a month, and nobody at the dealership was able to provide any helpful information on the arrival time of our car while we waited. The car eventually arrived but it was delivered missing the cover for the charging port. Both the salesperson and finance person continuously changed the financing term length at every step in what seemed like an effort to confuse me or to make the vehicle look less expensive, when I had explicitly asked for them to limit the term to 60 months and that I wanted the financing done monthly (not bi-weekly). Overall, I'm glad I was able to get the EV I wanted, and to get off of fossil fuels, but I wish I had gone to a different GM dealership for the process.

Victor Cooper

Long review warning Would be a one star if not for the one service advisor that dealt with my vehicle. Visit 1. Went in to see if we could be squeezed in or have an appointment made. This service advisor was quite rude. While explaining the situation. "there isn't I can do for you now. It's 4 o clock." "there isn't anything I can do for you now" she kept repeating in the most condescending tone. Only after I said "I understand there isn't anything you can do now can you make us an appointment?" did she change her tone. I mean come on. Customer service much? That should have been offered first without my bringing it up and without the attitude. Visit 2. On the day of the appointment the next service advisor that dealt with us was amazing. She tried to keep communications open. And she was friendly and apologetic for delays, could have done with an extra update or 2 just to ensure we don't sit idle for too long but the effort definitely showed. But while we were filling paperwork another service advisor rudely interrupted the one dealing with us by asking for the vehicle to be moved in the most unprofessional manner. The friendly service advisor handled the rudeness with flair and politeness. 3rd visit to wrap up our issue. This time there was huge miscommunication. Was told the vehicle would be done by 12. Didn't leave until 230. After one p.m they said 10 minutes a few times despite being asked if they are due it will be ten minutes. My girlfriend mom had cancel an appointment because of this. Also several people who came after my vehicle (which was dropped off at the beginning of the day) came and went with extremely short visits. One even said that their vehicle was being put on rush because they were waiting for an appointment. As if my vehicle was less important. As if the driver had no life and nothing to do but have them shown with extreme clarity that the business my vehicle brought wasn't worth the effort. Nothing like spending 6 hours watching everyone else get pushed ahead of your vehicle for their convenience. I'm the type when treated fairly would be a great return customer. This had been shown to previous dealerships. I returned to give my business again and become loyal. However this service department lost my faith and trust. Once warranty and services that came with the vehicle I own are used up I will not return here and will be sure to recommend skipping them as an option to my friends. Horrible customer service. Only one service advisor was amazing and I'm sorry her light has to be dimmed by such a bad group of coworkers. I'm not good with names or I would mention her name.

Phil Way

Great and friendly service. Quality selection

Wayne Penna

Excellent service. Top notch people. Will be back for servicing

Brock Holland

Great service in every department! Highly recommended

Max Flynn

YASH--THANKS--EVERY DETAIL--THOUGHT OF --FOR YOU

John M

Excellent customer service. Have been using them since 2004.

Craig Verrall

Well I put off fixing my suv so it's gonna cost, but the parts are expensive. I was recommended to go to Wheaton by another dealership. I should have it back on Friday. Got the beast back and I haven't looked under the hood. But it's running great. Service advisor Linda was easy to work with. Wasn't cheap the parts were expensive with any luck it will be happy for a long time????

Keith McKay

I would send my friends to Dave Wheaton to purchase a new vehicle with out hesitation, if not for my enjoyable experience with Jim McLeod I would not have bought my new gmc canyon. Thanks Jim, and Nick!

Greg Lemon

My wife and I just purchased a new vehicle from Wheaton Chev and found the sales and management team to be exceptionally pleasant and helpful.

Janice Schut

Had a great experience at Wheaton Chevrolet Buick in Victoria. We were looking to sell a Charger and ended up trading in for a Bolt. Adam Mckenzie was a great sales person - not pushy, but very helpful. We got good value on our trade-in and Wheaton offered a dealer rebate, in addition to government rebates on their EV vehicles. It made it easy to purchase an EV vehicle, which we had been contemplating for a while. Wheaton Chev also sold us a Corvette. We were very happy with their service on that purchase, also.

Levi

I had a fantastic experience with Wheaton Chevrolet in Victoria, I highly recommend this excellent company. My truck was long past it's 5 year warranty however when I brought the truck in for a repairs I was assured by my wonderful service adviser Jesse McKee that the work I needed to repair my truck would be covered under a special coverage warranty offered by GM and that there would be no charge to fix the problem. Both Jesse and the Technician called me and texted me throughout the process to keep me informed about the progress of the repairs. When I picked up my truck it had been respectfully cleaned and parked, and as assured my invoice, which thoroughly explained all the work that had been done to my truck, was for $0.00 You know I will be going back there next time my truck needs servicing. Thank you Wheaton Chevrolet, thank you Jesse!

Stacy Bruce (ブルース寿帝士)

Excellent service,

Peter Rowand

Took a month to book a service appointment. After three calls, two emails, two website request, and six Facebook messages, finally able to book a basic service. Dropped off car in early morning. Went to pick up late afternoon, only to find out that they didn’t start the work. Service tech was really polite. But sort of feel like they are tired of being in the car business.

Spring Phoenix

Just went in for an oil change, the staff was extremely friendly, vacuumed my car and went above and beyond! Thanks guys!

Frank OBrien

Absolutely the best dealership in Victoria. The level of experience, knowledge and enthusiasm is off the charts. Ask for the Irish guy.

Groovy Moovie

$60 to change a light bulb.The bulb cost $3.00..Offer me $300 bucks for my car.I say i want a car under $25k and you show me something for $42k.....Never coming here again.

Gayle Wigmore

Good service as I had to order parts for my car and they came in 2 days later.

Guy Rodrigue

Friendly, efficient and professional!

Jackie Gorman

I would like to give my warmest thanks to the staff at this dealership, especially Kelly McWayne (Service Advisor) and those who worked on my car. Right after Christmas I came back to Victoria, and opened my car (after it had sat unopened for two weeks) to find it full of water and mold. My immediate response was that my car was a write-off and unfixable. I gave the dealership a call and they took it the next day. I apparently had one of the worst water leaks they had ever seen, it was leaking in three separate places, and had destroyed the floor on the passenger side. After having my car for one week, I got it back looking brand new on the inside, and it’s a 2006 vehicle. I have never seen it looking so good! The passenger side floor went from two inches of water to looking spotless and clean! They worked a miracle for me – not only are all the leaks fixed, but all the mold and the smell is gone! Kelly was wonderful and kept me updated throughout the entire process, calling me to give me updates after each step in the process was completed. They went above and beyond and saved me from losing my vehicle. I would highly recommend them and their service department to anyone who is looking to get their vehicle serviced! I somehow managed not to take a single photo of what it looked like before, but the following pictures are from the vehicle as it looks now! Thank you again!

Kyle Grant

Adam was by far the best salesmen I have had the pleasure of dealing with. He helped us pick the perfect vehicle for our needs. I would highly recommend him to anyone.

Nigel Morrison

Had a great experience at Wheaton GM. Upon arrival, Cody Sutton greeted me and I never once felt pressured. Cody is polite, knowledgeable and a very hard worker. He went above and beyond to meet my criteria and made for a smooth and easy transaction the whole way through. I'd highly recommend.

Gary De Pape

As a former Manager of a GM dealership I know first hand what good service is and what is not. I appreciate the no bs and genuine care from your service staff. As a matter of fact I drive past a few GM dealers to deal with you specifically because I’ll drive past the lesser dealers to get the service we all expect. Sad, but true.

BurntLovesGaming

Wonderful service. Excellent people. Awesome vehicles. Brad mckenzie a sales assoiciate at dave wheaton explained the answers to every question i asked in great detail and I felt very comfortable the whole time. I would highly recommend dave wheaton Ltd for your next purchase

Barb Hughes

Outstanding customer service from Adam McKenzie from start to finish with the purchase of our new vehicle - the Bolt. There are great incentives to purchase this vehicle and Adam's advice prepared us to successfully jump through all the hoops. Thanks Adam!

Karen Lancey

Professional, friendly and in my experience people working here go out of their way to help fix a problem as quickly as possible

Blake Tessier

I have a 2017 chevy equinox that I bough out of town at another dealership due to me not having a good experience at both locations. I have owned the car for less than 2 years and my battery was totally shot. My car would not start and I had to get it jumped. When I called in to inquire about getting a new battery I was shocked to first hear that they wanted to just sell me a new one, apparently there was no warranty on the battery in the car. Fine, very poor client experience but fine. When asking how long it will take to fix the issue (after scheduling a time) my wife was told to leave it there for a few hours. This should take about an hour (as I completed this my self in that time). I was bounced from department to department for about 30 minutes and, did not get a price for a new battery nor did I get told that there actually is a warranty on my battery. I had a follow up call from this location after wards and explained to the woman on the phone what happened I was told a service manager would call me. Still no call to this day. To top everything off, my wife posted a review outlining the same issues and they took the review down. Go here if you want to be pampered for the few hours during your sales experience. DONT COME HERE FOR ANY SERVICES! They are just out to take your money.

Pat Goldberg

Went for a service to my car. Service staff were unfriendly bordering on rude. They are NOT doing me a favour by allowing me to bring my car to be serviced. I am doing them a favour by going there. But their dealership is so large that individual customers don't matter. There is always another one coming along. After two hours of waiting for the car we inquired only to find out that it had not even been looked at. No one had told us when we made the appointment that we should be prepared to leave the car all day. We took our car and left. Will definitely NEVER go there again.

Vanessa Soderberg

I have always had great service at Wheaton and was disgusted by my service person this morning. I will say that the Arrival process is quick and efficient. A pleasant young woman came out and greeted me instantly and thanked me for waiting. I was seen within 5 minutes of my appointment time. I was going to be renting a vehicle and had booked it ahead of time. I am aware that Wheaton uses a third party but I asked my technician Linda, if she could potentially answer a question about the rental process. This woman was so rude and dismissive I was embarrassed. I’ve never had someone speak to me in such a disrespectful manner. She snapped that they are a separate company and her exact words were that she “isn’t going to make a promise and then god forbid it doesn’t turn out the way you want. You have to speak to THEM”. I am friendly and kind and we have purchased numerous vehicles from this dealer over 30 years. We get them serviced by this dealer. I frankly don’t know that I’ll go back. This woman may have been having a bad day, but it was only 0830……. I pity the next customers who had a question. If this employee is greeting customers I suggest She do better.

Creative Integrity

Great Service all around.

Daniel Peirce

Fast service

ziad hasan

They were kind and informed. It was a good experience with them. I got the truck I’ve been thinking about for a while.

Sherry Jensen

Not sure why ratings are low because I was treated A+++ My sales guy Ally took great care of me from begining to end. The entire staff is very knowledgeable, professional and friendly. I even had the opportunity to meet Mr Wheaton himself. He's a kind and humble man. will continue to keep my business there. I would definitely recommend this dealership.

Gleyn Procknow

Great customer service, they work as a team . I highly recommend them for all vehicle needs

allison mills

fabulous, fast, and fair.

CommuniCanine

Their customer service has always been great. and they’ve always been very efficient in getting things done in a timely manner when they have my car.

Scott Johnson

Top notch service with an attention to detail. A delightful change from the norm in today's world where it seems many companies have forgotten about taking care of their customers. The folks at Wheaton have made the entire experience of both buying and servicing my 2017 Chevrolet Volt fantastic, we'd highly recommend them.

John Chambers

Come on it gm thumbs up

Ramaka Sagar

Linda Toews at Wheaton GM is so awseome. I was highly impressed with their service. I took my vechile to Wheaton GM without prior appointment for the general service of my car. But Linda helped me to get a slot for general service of my car. They got ready my car within 2 hours, that was great. I highly recomend this place.

kk Leung

Great customer service. Paperwork and everything done fast. Cody is a great sales and very helpful

Juan Manuel

Disapointed

Jamie Sumpter

Service is always good here and the staff is super friendlythe parts people are very knowledgeable and friendly to deal with as well there is a vast selection of new vehicles as well as some used ones Wheaton is a great company that I can rely on for all my vehicle needs

Trevor Matthews

We had a horrible experience. We went on the lot to look at some trucks. Had a very pushy sales person and a horrible sales manager. They continued to call and text us asking if we were interested in a truck. After telling them no and to please stop contacting us. They continued to contact us. 6 months later we received another call from a new sales person asking if we were still looking at buying a new truck. This was the last straw and the reason I am writing this reveiws. DO NOT GO HERE! Unless you want pushy and harassing sales people to contact you constantly.

Pasha Beigi

Yashar is my go to for all my car needs, great service by both him and the management at this location.

tyrefryin goat

Great service from a friendly capable staff. Nic the gm is a great asset as well!

J Patterson

Great staff! I had an emergency with my battery in my Equinox. They took care of me right away. I feel that Dave Wheaton GM cares, and I am confident in their work.

Allan Gagnon

Get quick service, attended very pleasant.

John C.

went to get my passenger airbag replaced. staff were attentive and friendly give them 5 stars

Jay King

Good quality service. I went in to have my winter tires put on and an oil change. It took longer than expected due to them being short staffed and an ambulance showing up to have some work done. I ended up calling close to closing time to get an update. Linda called me back shortly afterwards. Her and one of the mechanics stayed late to ensure I had my vehicle that evening.

Greg Hebel

Thisis my first review for anything!! Our experience was stellar, first class, and truly unbelievable. Friendly people very attentive even to the point where we were invited in just to talk and hang around. Management went out of there way to do good by us. They are a team in every sence. Thank you Ali , Damien, Adam, and Steve!!!

Jorge Billsy

There service department and mechanics are really good. They also make sure you feel comfortable and are careful with your expensive ride! Mine being an late model RS Camaro Definitely thumbs up.

Aniko Gyorgyi

Excellent service- got squeezed in when found out that the drive through oil change was closed. Thank you. Appreciated the help very much.

Ben Pearce

Top notch and amazing service. Both Sales and Service Depts did an amazing job with my service concerns and then when I recently bought a new Silverado. Unlike any buying experience I have had at a dealership. Well done guys and gals.

Wagnarock (Dimitalus)

I want to thank Tim Dalgleish and his service team they are very professional and extremely helpful. I had several issues with my car that I purchased from a different dealership which would not honour my warranty, Tim and his team stepped up and did an amazing job I feel happier driving my car and I know where I'll be purchasing my next car.

Tara G.

Was my first oil change for my new car, went well, everyone was very pleasant and helpful! Thank you to all involved!

Jerel Kingston

I had a really great experience with the sales group here. They listened to my needs and found me the truck I wanted at the price I wanted to pay. I will definitely be purchasing my next pick up here!

Justin P

Salesmen are douchey. Swearing, impolite, pushy.

Chris Jenkins

Excellent service

Jason Arnold

...!!! ☀️✌????????????????☀️ Wayne Isbister (my sales consultant), and the whole team at Wheaton are totally awesome pros!!!...it was a top notch experience right from when I first contacted them about trading in my big Benz diesel burner for a far more environmentally friendly full electric Bolt EV!!!...they had every detail ironed out with the vehicle and the financial side of things and it was all done in whirlwind timeframe due to my own schedule and desire to go ahead with the deal on a rather short notice!!!...they went above and beyond making it happen and all throughout and even after the whole process was complete!!!...I live in Kamloops and travelled to them in Victoria (which they even offered to help out with a bit!!!) because I wanted to take the electric leap right away when I made up my mind to do so, and I’m very glad I did and I’d highly recommend Wayne and his whole team of professionals!!!...thanks again Wayne and everyone ⚡️✌????????????????⚡️!!!...

Sarah Orrick

Well apparently when you spend 5 grand here you get treated like royalty. We were so happy with the customer service when we got a brand new transmission and other work done that I had meant to bring her a coffee card and mug but never got around to it. Well a few months later I am darn happy that I didnt!! I had to bring my van back in because my oil change guy said it was leaking oil from the back where we just had work done. So I made an appointment to bring it in. And when I arrived friday morning she right off the bat put into the notes that the problem wasn't from their repair ( how can she know that when they haven't even looked under my van ) so about 5 hours later I get a call to tell me that its all fixed and yes they had to tighten some bolts in the back and also that my oil filter wasn't tight and it leaked some oil in the front. ... awesome!! Its all fixed and nothing major and was their minor error thankfully because we really couldn't afford anything. So I get there and Kelly proceeds to tell me that I have a small fee because they washed my engine and the undercarriage from the "other guys" mistake with the oil filter and I said oh... I wasnt entirely sure what to do because we only had money for rent at the moment and I said to her I had not asked her to wash my engine I had only asked for the back to be LOOKED at. She grabbed the papers tore them in half and stormed off. Came back shaking her head and saying she would get it written off then and rolling her eyes at me. I said why are you rolling your eyes at me?? She was so unbelievably rude that even my child asked me why she had so much attitude with me. Never going back to this location again.

Lindsay Nelson

Linda Always makes sure I have a great experience. A maintenance visit was quick and easy.

Jesse Rayson

Great staff and environment to purchase a vehicle in

Lewy Buitton

Great dealership. All my vehicles have been Chevrolet, the quality of their cars and service never let me down or fail to impress me.

Shane Mackenzie

New to Victoria from Alberta I required a vehicle inspection. I made my appointment with the lady on the phone for 7:30 AM. When I got to the dealership I was informed that my appointment was to drop off the vehicle at 7:30. So I basically was on foot wandering around Victoria from 7:30am too 1:00pm that part was somewhat annoying. Eventually got it straightened out passed the inspection and always good.

Alex Croskery

So it's been 6 months now since we bought our truck. I can not say what this has ment for us. Almost 2 years ago I was medically released from the military with a diagnosis of PTSD. I spent most of that first year working for minimum wage or slightly better. In this country that is not a liveable wage(I often worked 50 plus hours a week) and we still had to augment with savings in order to keep our young family afloat we have no debits other then a modest mortgage paying less per month then an equivalent place rents for. Then an opportunity showed up as an owner operator day courier in town. I needed a truck. There were no reliable used trucks in town that would work. I was faced with the choice of trading in our newer Toyota we bought on retirement or continuing to work for minimum wage. I went to Wheaton to see what they could do (expecting little). Man I walked in there feeling low and really not thinking there was anything to be done. I was greeted with a warm smile and they listened to me explain what I needed as well as my Financials. I was calmed and reassured in a day these guys found me a truck that would fit the bill for load specs yet still be able to haul the family when not at work (2015 gmc sierra long box crew cab) and got me approved for 0 percent financing. In another week they had me in my truck and working. I simply can not express my gratitude this has ment so much for our family (2 year old daughter, wife, dog and cat) we have not had to dip into the savings account since starting and have even managed to put some back. If this had not worked out I fear how different things would be now. I can not day it enough thank you, thank you, thank you. You guys are responsible for so much of our ability to live and that reduces my stress which has helped in my recovery as well. Again thank you

Kat Hamerston

The team at Wheaton GM Victoria brings a refreshing genuine approach that will make you want to come back.

David Hooper

My car key was lost and they got me a replacement for a very reasonable price. I was just thinking about how easy and affordable it was, so I came to edit my review from 4 stars to 5 stars

Alexander Balobanov

I'm very satisfied with the service of Wheaton GM. Would recommend to everyone!

Elisabeth Ahmadi

A recall on my new car needed an hour and a quarter to fix. I took a book and read for an hour and a quarter. The job was done on time, the car was returned washed and I'd enjoyed coffee and a nice break in pleasant surroundings. Exactly what you'd expect from a reputable dealership.

Maria Eliana Maiben

Great service a little expensive but they give a guarantee for his work.

Karianne Howarth

Excellent service, fast and friendly!

Cory Schreyer

Attentive, trustworthy service.

Erick Quijano

I got my 2018 and Brok the sell representative was very helpful in the hole experience . I had great experience.

Olivia Westwood

I went into Wheaton GM's Auto Service for a recall on my vehicle, I will begin by saying that I met quite a few people during my visit which were VERY kind to me. I did, however, pay a hefty amount for a mistake by the lady servicing my car. I received a call while my car was in the shop asking if I would like more work done, since these suggestions were things I can do for myself I said no to these services. When I returned to pick up my vehicle, I was charged for these services. When I brought up my concerns, I was told that I said yes on the phone. I told the lady that I was with a friend who quoted me in the exact words I recall saying on the phone back to me (I never told my friend what I had said, I just asked her) and in return I was told "I would never do anything without your permission" about 4 times in 2 minutes. I gave up but with advice from my father and friend I tried again and was met with the same repetitive behavior. The part that gets me the most is that the lady who I spoke to (on the phone and in person) came closer to me and physically looked down on me, as a younger woman this did make me uncomfortable especially when I am trying to respectfully tell her that she is in the wrong. I recommend that you record your phone calls, perhaps this can help one cut to the chase with this error in the future. I tried twice to be heard but no solution was offered, I wish I had the phone call to offer her. Since posting this review I was contacted by another kind gentleman who offered me credit (not a refund).

LaVatta Frank

Friendly and very fast service and extra perk vacuumed out my vehicle???? Quick, convenient and courteous.

Robert Murray

the sales associate Dakota was great to work with. He answered all my questions promptly and was very attentive to my needs with my new car. The only thing that I was disappointed in was the policy that the car is only filled with $30 worth of gas instead of a full tank. To spend the amount of money on a new car only to be given a car with a half tank I think is a poor policy. Other then that I was a great experience.

Sangjun Samuang

The best

Nicholas Glover

Best place to buy a vehicle! ;) The Sales Manager is AMAZING!

Garpin Lithor

Pretty much what you might expect

Martin Clermont

Drop in quick lube oil change .. drove straight in ! BEST Quick lube experience I have ever had ! Thanks John !! Fantastic service !

James MooreHouse

BEWARE OF THIS CAR DEALERSHIP!!!! This place tries to play it off all good, and offer you a nice deal and tries not to be to pushy, which it did perfectly well. It's a Tactic, I don't trust this dealership, I don't trust any dealership. Every dealer ship you go to will try and make money off of you. At first they offered me a somewhat fair deal which in fact I knew they were still making a ton of money off of me from there so called low offer on a Financing plan. Though I let it slide because I know this slippery snake of a company wont drop to the everyday working mans needs. When they called me back the following day to tell me whether the Credit was approved, they told me that I would need to fork out another 10K for the bank to even consider it. Which I know this isn't the fact considering my credit rating is good and my bank literally just offered to up my credit card limit by another 3000$ dollars. So I know the way these companies work. the drunken useless actor of a salesman will offer you these great deals, though if the brain(The financial Manager) in the back doesn't get a good kick out of the offer, it's a no go. Of course I'm not an idiot and am not about to fork out 10K when I've done all the math behind there back, and can see through all there mirror's and shams. Yet again another disappointment at a dealership, which could of had the potential to provide the customer with honesty and satisfaction; though like all of the rest they failed to do so. I will take my business else where and I highly suggest if you read this to do the same, unless you are a great slippery snake just like this Car dealership. Cheers!

Mark Johnson

They couldn't figure out how to fix my car, i told them what was wrong but they completely disregarded my input. After about a month they gave up, called me telling me to get my car off their lot. I picked it up and replaced that part myself in 6 hours, works perfectly fine now. I'm down $1500 because of them, plus it cost me an additional $1000 in parts to do it myself. Only recommend getting oil changed from them, find a more qualified shop if you need repair work done.

Lyle Warren

Dealt with Dan in the service department to get a spray in liner on my truck. Super easy to deal with and did a great job.

Gwen

Friendly and professional staff, great at explaining what was done, and rebooking.

Dino Bianchi

This is our second new car in a little over 6 months from Wheaton in Victoria. This dealership is a gem. I so happened upon them while vacationing on the Island last summer. My 2011 GMC was approaching 300,000km and I was casually shopping for a new one. Enter Brock Holland. He sealed the deal after only a couple hours of discussion. I worked in the GM dealership world for over 17 years and don't impress easily. I expected a fast talking newbie but that couldn't have been farther from the truth. This young man is honest, reliable and diligent. He impressed me simply by listening to what I wanted and then working to get me the right deal. His conduct defines customer service. No empty promises or over selling. My new truck was everything I wanted and at the price I expected. We were so impressed we went back to Brock for our first electric vehicle for my wife just last month. Again, another flawless experience. Remember, we live in Coquitlam. He met us in Tsawwassen, helped us insure it nearby and gave us a full demo on all its features. He then jumped on a ferry and made his way home. Who does that? Amazing. You will think so too. Shopping for a car, make Wheaton and Brock your first call and I assure you a positive experience. You will be "Completely Satisfied" .

Kyle Petrie

Great product, the sales staff were nice, the management team needs a little work.

Michael Zenger

Bought a new 2019 Trax, red in color, great deal for a fabulous vehicle. Excellent pricing, superior service from Mr Mark Cofell. 5th car that I have purchased from this dealership.

RD B

I had the pleasure of dealing with Nate Elmes after sending a message on AutoTrader, Nate was able to answer all my questions, share photos via text and stay connected with me as I enquired about the vehicle I was looking at. I did not end up buying from Nate but I had to take a moment to write him a review as I felt he was the most genuine sales person I've dealt with in a long time. Cheers Nate -

Brenda McDonald

Fantastic experience! Absolutely love my new Traverse. Ask for Brock - he's a rock star!

Warren E

Just a regular oil change with a request to investigate\reset the tire pressure sensor and a request to check if there was any available software\firmware for the Android Auto head unit as it's been a problem. So when my wife dropped off the car I got a phone call for a lecture that the tires have to be inflated exactly to the the 35psi as shown on the door sticker, exactly! Not sure my tire gauge is exact enough for that, but since the sensor was actually broken I guess it didn't matter. Then it was not under warranty because it's a 'wearable part';OK, sure. When she picked it up she was told the AA issue was because we aren't using an OEM cable with our phones; it is not a cable problem. Not a very helpful or pleasant visit.

Michel Lafortune

Very good service very professional I will recommend to all my friends

Jim Sentes

It's the only place I have had my cars serviced. Never a problem. The gentleman on Jiffy Lube duty was excellent and went above and beyond.

Paul Malnarich

Very considerate and took the time to explain the service done. Also the free rental for my use was very helpful. Thanks again Wheaton's for a job well done. It was appreciated.

Richard Swinden

Love the fact that the car was washed and ready after servicing. Wheaton GMC's service department is beyond reproach; an excellent team.

Diana Stevan

Brock, the salesman, was most attentive. He was as easy to deal with on the phone as he was in person. He made our buying experience a pleasant one. He was knowledgeable, respectful and not pushy. I'd highly recommend this dealership.

Norman Ellison

This dealership provides horrible customer service. I made an appointment and the service department told me that they were so busy they wouldn’t get to my vehicle for up to another 3 hours and then it could take 3 hours to go through the simple checks I had scheduled my vehicle in for. I told them I had planned to wait, which I had told them when I made my appointment and had nowhere to go. The service manager told me I could go for a walk. He was rude and quick to belittle me when I tried to explain my situation. So I left and will never return! This shop is like an assembly line with no regard to its customers. They are unorganized and were scrambling to get vehicles through their check in service. This was a very unpleasant experience and a waist of my morning!

Sonja P

I have been buying my new cars at Wheaton for 25 years now and the service has always been stellar. Thank you Frank O'Brian for working hard to get me everything I wanted in a car.

Joseph Guerin

Always great service.

Jonathan Holiff

Wheaton Chevrolet is excellent, as is Dan in the Service Department. :)

Philip Edge

I bought my Black 2008 Corvette Z51 LS3,4L2 Black and white leather interior trim.,NPP -exhaust,Nav unit,Boss Stereo,Targa roof. In April 2020 and the car is running still strong cross my fingers????.My experience was overall good.Always ask for a New battery !

Robert Ivey

Your facility is top notch, I received superb service from Robert in the oil change bay, even though he was by himself that day, it took only 30 min or so to complete my oil change, plus I sa him go the extra meat le by vacuuming out my car, I would recommend your dealership.

Joel Granger

Phenomenal customer service. Ask for Frank.

Tee Woody

Very unhappy with the service department. Slow and very misleading. Talked to me like I know nothing about cars. Payed more than double to have my summer tires put on. Tire shop across the street would have been half as much. My bad for not shopping around. Their bad for the way they treat their customers.

James Meihe

I admit I had strong issues with this dealership from the start with everything from the mechanics shop to body shop. Clearly there are people there that need stronger training. I had been to countless shops trying to get my car issues fixed. In the end they went above and beyond to see the issues were fixed properly and even refunded what was not done properly. I am very great full for them going the extra mile to resolve the issues that other shops cost me thousands of dollars not to fix. I'm changing my review from 1 star to 5. Thanks again,

Kelly Greaves

Wheaton has a new customer. I was stranded needing a battery replacement and they were able to take care of it right away without an appointment. Almost unheard of these days. The service rep was awesome. Thanks guys!

Nathan Rogers

Great service, Dakota is a great help when coming to finding what I want in a car and going above and beyond with what he finds!

Chase Burdett

Never go here for service - do yourself a favour and find somewhere else. Past 2 experiences as follows: 1) Booked my 12,000 km service as directed by owner's manual (more to keep records up to date for resale / warranty than anything). Took the truck in, waited 2 hours, then was told there actually isn't any service required at 12,000 kms and they did nothing. I showed them the manual including inspection points and they told me that was the American version. I showed them where it says GM Canada. Long story short we argued back and forth and in the end I was promised e-mailed information for which I got nothing and truck got nothing. 2) Booked my 24,000 km service as directed by manual. Showed up - the list of items on their list and the owner's manual was completely different. Told it was just an oil change which I just did 2 months prior based on oil life and wasn't required. I was told they were struggling and behind and probably couldn't have the truck back for 5 + hours - best to try another time they said (but no one phoned to tell me this before I drove downtown?). Told me to come back when oil is due. Overall poor service, poor clarity with what is required in manual & warranty, rude - will never be back.

Sophie Baillargeon

Poor Customer Service We were travelling in the region and our brand new car started to shake. Good news, there’s always a GMC around. We stopped, our car is still on the warranty honoured in all GMC dealerships. They told us they might not be able to look at it today since they were busy, BUT it was not safe to drive with it. So we were given 40$ taxi voucher because they could NOT find a rental car for us (sold out during vacation). After calling all day to have a diagnosis, we finally learned that our car had to be in the garage for 2-3 weeks!!! I And all they gave us is a taxi voucher and never found a rental for us. WE had to do it! All we did was to call a little further than Victoria (the airport) and we found one right away. They did not even take care of it nor pay for it since they didn’t have any partnerships with them. Such a shame! Chris at customer service whom I called numerous times, rarely returned my calls, enough so that the receptionist answered to the phone saying Hello Sophie… His only replies were: We are doing the best we can. Louise (if I remember right) was so rude and lack of empathy, not helping whatsoever. She could care less about deep in trouble we were without our car to tow our camper. No hotels available around… Us being on vacation, having to check out, towing our camper, store it until our car is ready, deal with our kids. Seriously, no one lowered our stress and helped us, beside the mechanics who was fantastic he deserves 5 stars. In the end, it took 4 days, if we had known that, all would have been different. They really ruined the customer experience! If you car breaks avoid this place, unless you can deal directly with the mechanic team.

ahmed almalahi

I usually don’t do any reviews but this time it’s worth doing one for the best service I had all the way from customer service to the shop, had an alignement and recall done in my truck and this guys did an awesome job and made feel like family so to me this is the place to go 6 stars service. Special thanks

Colin Burman

I just used the facilities they were nice to me

Lianbin Dai

The staffs are very helpful and efficient.

Sara Haylow

I recently purchased a 2020 Chevrolet Bolt from Dave Wheaton GM, and it was an absolutely incredible experience from start to finish. Sean, in sales, gave an outstanding customer service experience and ensured I was provided with all of the information. He made sure that I knew by best interests were at the heart of the sale. The entire staff at GM went above and beyond to make sure I was taken care of. Thank you so much, and my new little Bolt is everything I hoped it would be!

Rachel Camire

Went with my boyfriend after his car encountered a swift demise of unknown origins. Narrowed it down to two vehicles and we decided on the GMC Terrain SLE-1. Basic features overall but we aren't really bells or whistle people. Frank O'Brien was very considerate throughout the process and even arranged for a loaner vehicle while we waited on the boyfriends car to arrive. I am rather blunt at times and don't like feeling the least bit like someone is trying to cheat you however didn't get any problems with Frank. He even went out of his way to side with me on a much cheaper car when my other half was still torn and considering a more expensive one. Thankfully he got the right one in the end though which is just what we needed.

BurntTransistor

Followup Review - 5 stars: Decided to give the dealership a second chance. This time around had a great experience. Advisor was professional and courteous. Service was performed in a timely manner. I learned that the previous rep was let go a while back. Good decision. Will be returning. Original Review - 1 star: I really want to rate this dealership higher, but a negative experience with service that has tainted my opinion. A certain service rep was very condescending and rude, and frankly, she should not be interfacing with customers with her attitude. I've never experienced something quite like this before.

Brad Sifert

Once again i was treated extremely well by all of the staff, from when i arrived to when i left. Even my salesperson Adam McKenzie came out to see how i was doing and asked how …

Constance Jacquest

Great service, very helpful!

Derek Bond

Great customer service. Highly recommend.

Shawn Corkum

Great service. Able to get in same day and they provided taxi chit to get me to work.

Andrew Johnson

things went wrong. they made it right.

Bernice Addison

The employees at Wheaton GM always go above and beyond in their customer service. They are always so friendly and willing to answer any questions I have. Very fortunate to have them as my go-to for car concerns!

Sherri Kidd

Adam is a great sales person that worked hard to earn our trust and negotiated a great deal for us.

Mike Jackson

Service was done promptly and well and the costs were as described.

Luigi TheLovebird

Delightful experience buying an affordable new car!!

Liam

I had a 08 2400 Chev pick up that needed the oil changed for the first time. This was the closest dealer to where I lived. Apart from waiting 5 minutes for the desk clerk to get to me it was quite straight forward. I left the truck with them all day and came back to pick it up later on that evening. They changed the oil and filter and washed it. Which I would expect for 119$ (consider the trucks a diesel and takes a lot of oil). It was nice to be able to pick up the truck at 6pm ( a couple hours after the service area closed) by paying for it in the sales office. Also a salesman gave me a tip about reseting the change oil light if I was to change the oil myself from now on which was nice of him. All in all I thought it was above average service.

Robin van G

Sales had very little helpful information about EVs, and I had to come in to find that out, rather than continue the online chat.

John Young

The wife and I have been through a few dealerships, and we have never enjoyed the process of buying a vehicle. We were on the defence going in and I now have a new hope for people selling automotive. It definitely helps that we love our new vehicles, but the people working in the used vehicle department are awesome to deal with. Special thanks to Paul Blakesman and the sales mgr Derek! My particular deal involved 2 trade ins for 2 used off the lot I expected to leave with 2 lesser cars being that I was doing a double trade in and we really loved our grand Cherokee. But the boys really did give me a fair trade, I actually think were better off than when we came in. Not only did they got us the vehicles we wanted, we got exactly what we came for in the financing. Couldn’t have had a better experience. My kid is still talking about Paul ???? Thanks to everyone at Dave Wheaton GMC Warm regards! John, Deanna, Zach, & Lucas Young

La Luminista

The staff were efficient, respectful, and explained everything in detail. I will return for future servicing on my car.

Jim Sentes

It's the only place I have had my cars serviced. Never a problem. The gentleman on Jiffy Lube duty was excellent and went above and beyond.

Meaghan Walker-Williams

Dear Mr. Wheaton, I see that the link has been fixed now. Thanks for your attention to that. Cheers mate!

Errol DeYaeger

It seemed like a rather busy day but, once again, Linda Toews rose to the occasion and handled my service swiftly. She is friendly, fast and efficient. Linda is an excellent communicator always keeping you informed of the status of repair. She is the best service advisor I have dealt with.

Roger de Pass

As usual the Service Department is excellent. My 3500 had a warning light illuminate while driving into work at 0600. I left the truck at the service department and it was fixed, new part ordered and installed, and all under warranty! The staff are great, kudos to them. Thank you Kathy for your assistance. You are truly a gem in the industry.

Jonathan McArthur

Love the service from Adam. He treats you like an individual, has great knowledge, looks out for your interests and is passionate about the brand's on site.

Philip Schram

Went for an oil change. Quick job. However they missed an opportunity for the service department. Said I had a small oil leak. When I asked about it he said do not ask me ask service. An opportunity missed.

Stuart Cox

Have just bought, privately, a single owner car originally bought from Wheaton. It's in for its first service by us. First GMC product we've owned. We'll see what transpires. Later on in the day. The car's "Service Wrench" had been on when I took the car in this morning. I pointed it out to the tech who checked the car in for servicing. I was told that they'd call for our instructions once they'd looked at it all. We'll, no call. We called to ask if and when the car would become available. "Now" we're told. What about the service wrench? Oh, we didn't do anything about it. Why not? We'd not received any instructions. Did you call. No. Hmmm. How'd you like to do the oil change that you'd determined that the wrench indicated? OK. This is service? Perhaps a little too harsh in retrospect. But, there's no second chance to leave a first impression. Wheaton didn't excel, leaving the customer to chase them both over the status of the service visit and to prompt them to ask for permission to do an oil and filter change. If we'd not prompted them we'd have driven off without the oil work and have had to return another day. So, reader, is this service?

james white

Best gm dealer in victoria

Sam Purdy

Our sales person, Anthony Edwards, was awesome. He made the car buying experience enjoyable as well as enlightening. I'd recommend Anthony and Wheaton's to anyone looking for a vehicle .

Michael G. Khmelnitsky

I came in to talk about the 2020 Corvette. The young salesman, a self-proclaimed "car expert," led me to an office, sat me down, and started to show me YouTube videos. What I wanted was to know was simple: When can I test-drive the model? Could I maybe see the interior of the 2019 to compare to what's to come in the 2020? Apparently, even this was too much to ask for. When I requested a spec sheet, I was told "it's all online." When I asked for a price breakdown, I was told "it's basically $60,000 US"—with no insight whatsoever about Canadian options, prices, or taxes. After the guy tried to show me one more video, I simply thanked him and left. I frankly don't understand how a dealership that claims to be taking pre-orders for this car doesn't have a spec sheet for the features and model lines (let alone the pricing breakdown) ready to go.

Bradley Riddoch

Very friendly and amazing staff

Roger Senick

Excellent experience. Dealership is one that strives for repeat business and it shows in their approach. They have a formula for success. I'll be back

Harrison Turley

Really great buying experience. My sales consultant, Cody Sutton, was highly professional and very knowledgable about the features of the car. He helped to ensure a very smooth buying process, and went above and beyond by providing extra pictures and information when I was shopping remotely. The dealership also has good Covid safety measures in place. Highly recommend!

Nancy Barbour

Good experience, knowledgeable salesperson, delivered as promised.

TURBONY

My buddy work there!

Laurence Mascate Pereira

Came in to deal with a claim regarding a damaged mirror, and not only was the mirror repaired quickly, but they threw in a free car wash! The staff was amazingly friendly and helpful!

Vincent Ruttan

Worst service ever

Mike Brassard

Bought a truck here and had a great experience. I didn't feel pressured and took a while to buy. Im happy with the the Silverado I purchased and the price paid. Brock was a pleasure to deal with from start to finish. No greasy sales tactics. Just a great product and value!

Kristy Vidal

Great Service - they didn't have my colour, so they arranged to get it from Penticton.

Sara Troy

Excellent they where kind fast and curtiuos

dan palesch

Excellent customer service from my salesman Ted Sakousky. Highly recommend him for any sales needs.

Simon Vreeswijk

Recently bought an SUV from Wheaton. Pretty smooth experience all around. No push from the salesman and no headaches with the financing and warranty stuff that can sometimes be a nightmare.

Crystal Fraser

I just brought my new car home! Thank you so much to Frank who is the ultimate professional. During the seamless purchase, Frank was knowledgeable, patient and personable. By far the best car buying experience to date. Thanks Frank ????????

Linda May Allan

Extremely positive experience. Courteous knowledgeable staff.

Eric Wolf

I used to have good experiences with the service department of Wheaton GM. The last couple times have been a nightmare though, and most recently my last visit confirmed that I will not be returning here. Over a week ago I booked my truck in for a service at 9am. I arrive at 8:50am and the loading bay is PACKED full of vehicles. "Ok, I thought, well I made an appointment, so this line should move fast, no?" Wrong. I sat in line for 45 minutes past my original appointment. This made me late for work where I started at 9:30. I guess it's my bad that I thought I could book my truck in on a day I had to work, but never did I think I would've been stuck in line for 45 minutes when I had an appointment booked. For a simple oil change and tail light bulb replacement, it shouldn't have had to take the whole day - They called me at 12pm and said my vehicle would be done at 1pm. Okay, cool. Take my break at work at 2pm and head over to Wheaton thinking I'll pick up my truck and be on my way. I get in there and the service rep is very confused by my presence. "Here to pick up my vehicle." It's still in the shop they tell me. Are you serious? So I sit in their waiting room for not 10 minutes, not an hour, but 1 hour and 45 minutes (2 hours and 45 minutes AFTER they told me it would be ready). I spend my entire break from my work in their waiting room, and not only that but made me 45 minutes late to my work AGAIN. When I finally get my truck back, they quote me $424 on some other work I asked a quote on, which was to replace something very small and tedious. I looked online for the exact part model and found it was roughly only $30 dollars. Somehow they wanted to charge me $424 for a $30 part replacement + labour? Uh, no thanks. At this point I am biting my tongue trying to keep my composure with these guys, I know they are super busy in there and it could've just been a bad day. The service representatives were kind enough and I know they were doing their best. But after I had returned to my work and had my vehicle, it's 4pm at this point. The service rep calls my phone and says that my vehicle is ready for pick-up. Is this a joke? I was LITERALLY just there and in your waiting room for an hour and 45 minutes and just talked to you face to face to pick up my vehicle. Had you forgotten already? It was a really bizarre experience, one I left pretty unhappy with that I spent so much time of my day wasted with their go around, when it should've just been a 10 minute long drop off and a 10 minute long pick up. But now I spent almost 3 hours in there from the misinformation they gave me all day. My advice to Wheaton is stop booking so many vehicles in during the morning. The loading bay is a nightmare and people shouldn't have to wait in the queue for up to an hour over their alloted drop off time. I understand the demand is busy and we are all doing our best, but your customers also have lives and can't afford to be waiting around for hours, especially when they made an appointment beforehand. UPDATE: A few days after this experience, I noticed that my brake light, the one I had paid $40 to get replaced, was STILL burnt out. Wow, great job Wheaton.... not... Changing 2 star rating to 1 now.

Christine Lalonde

Walked on to the lot, with an idea of what I wanted and Adam approached us and was able to answer all of my questions! Walked away with a brand new 2021 Trailblazer ???? and I couldn't be happier! Adam was super helpful and made the whole experience amazing. Thank you Adam!!

Paul McNaughton

Very disappointing service. We decided to head into town from Duncan to have both of our cars serviced. Mine was done at Pacific Mazda (which is awesome!) and my fiancee's was done here at Wheaton. The appointment was for a scheduled oil change and swapping out the all-season tires for winter tires; something that normally takes about 2-3 hours including a car wash and vacuuming of the inside. She'd had this done at the Duncan location previously and was very impressed with the service. When the appointment was originally booked, she was told it would take about the same amount of time. We showed up a few minutes before the appointment and noticed a lineup of cars in front of both bays. It obviously wasn't safe to wait in the lineup as we would have been sitting in the middle of the road, so pulled in a vacant space on the property, close to the doors. We proceeded inside and waited for service. They were quite busy and everything was fine up to this point. Tyson was helping someone, but noticed us after a few minutes and asked his co-worker, Linda, if she could help. She asked us if we had an appointment and where the car was. We tried to explain that the lineup was full and that our car was parked in the lot, but she kept interrupting us and insisting that we have to wait in the line (which was full). So, we went back to the car. Meanwhile, someone else managed to get into the line beforehand and delayed us further. After finally getting in, Tyson told us that it would not be just 2-3 hours, but that we'd have the car back in the afternoon without being more specific. After three hours, they called us to tell us that they hadn't looked at the car yet (very helpful). At the five hour mark, she called and asked for an update. The car was "being worked on" but wouldn't be ready soon. At this point, we decided to cut our losses and drive back home to Duncan in my car and pick up her car the next day. The cherry on top was the nearly $280 bill for just the tire rotation (the oil change was under warranty because it was a new vehicle). When she had the exact same thing done in Duncan in the Spring, the bill was about $170. Not sure why it would cost $280 to rotate tires. We will never go back to this location. Tyson was very helpful and understanding. Linda needs an education on proper customer service. I think a major issue here is over-booking customers for appointments. And for the record, I have about 28 years of customer service experience, so I know how it should work. Do better Wheaton!

Scott Tucker

Dan in service took good care of me, thank you!

Alex Tivy

Very interested in a specific truck, the only one for sale in the province to be exact. Called multiple times over three days with being told it was still available and wanting to talk numbers but the sales staff were too busy. Only to be called back on the third day saying the truck was sold, even though I expressed interest first because I did not put a deposit down on the truck. Putting a deposit down on the truck was never offered to me or advised by staff at any point until after the truck I wanted was sold.

David Southern

Friendly, helpful service & they got the problem diagnosed & fixed. Good COVID precautions. And good communication.

Robert Kemp

Great folks and willing to spend time to get the deal. Great follow up service as well.

Barb Leroux

Working with the Wheaton Chev. Team has been a sincerely great experience. The manager, Derek has been very helpful in assisting me purchase my car three years ago just before I moved from the province. I moved to Ottawa and now back in …

Enzo Ferrari

My vehicle was processed efficiently and timely. The work was covered under warranty with no questions or hesitation. Baljit Sihota was efficient and pleasant.

Alexandra Sutherland-Barta

Quick response to a recall repair, they ordered the part and booked me for services within a week. Great communication and a full inspection report was provided to me for possible future issues. No heavy pressure to get those done or booked and I was offered a ride to work.

AutoEgo

I dont think my experience here is over, but from what i can tell, they are a bunch of honest nice people. One of the best dealerships i've been too. i like the way they are currently handling my potential finance of the camaro, where i'm trading my 2017 jeep cherokee which i am still financing too. other dealerships would not even try to get me approved, but these guys here are giving it a go, even if its taking them time. thumbs up to you guys. Even if i end up not getting approved, i really appreciate the effort you guys put in. Will def come back to chevy!

Zahra Sadat

It has very friendly staff and all type of cars

Matt Kozak

Awesome service, very transparent and friendly. Didn't feel like we were being taken advantage of (a common feeling with most mechanics) and Linda was an absolute rockstar. Great communication and very understanding, thanks again Linda!

Nicole Eby

Made an appointment to test drive a car; however the car was scheduled to be somewhere else for a promotion and so was not at the dealership for us to test drive - apparently the staff couldn't be bothered to check the actual availability of the vehicle or contact us to cancel the apppointment. Basically, they completely wasted our time.

Carey Johannesson

I trust Wheaton GMC to look after my truck and ensure it continues to be in good working order, identifying work that needs to be done and providing options for service for my consideration. Baljit Sahota in particular has been very professional, has provided good communication around my service requirements and has never led me astray by suggesting items that were not required.

Sep Kamrouz

Great service. Everyone I dealt with was outgoing and nice.

Sep Kamrouz

Great service. Everyone I dealt with was outgoing and nice.

Cee A

Just want to express my sincere gratitude to Dave Wheaton Chev team and Mr Dave Wheaton. Me and my wife just moved here in Canada and we were well taken care of. We had our ups and downs at first but they managed to take care of our situation nicely. Shout out to Adam Poxon and Matt Hopkins who helped us at first and big thanks to Nic Glover, Brett Snow who looked into our concerns. Last but not the least.. a big thanks to Marty Clemont and Mark Cofell for the advises and helping us out to get the Equinox. Thanks alot and looking forward to our future next car ???? cheers!

Jim Brisco

The experience was overall positive and the staff were professional and knowledgeable. There was no excessive sales pressure. Like all car retailers it's a dealership and not a store, so do your homework and be prepared to negotiate.

Paradventure Entertainment

Fantastic dealership to work with. Yash Beigi helped me with finding a vehicle for both business and personal use and got me into a car that was exactly what I wanted and needed. Exceptionally professional, took the time to understand my needs and work within that, also pointing out some considerations I didn't consider myself. Very good customer service and appreciated the follow up to ensure i was happy. I will certainly purchase further vehicle's through Yash. Thank you.

Heather Roberts

disappointed, def. money is whats important, not the customer.

Jim gads

Just a short note , how do i know that the people who write on here are , not EMPLOYEE some where in that company ..( WHEATON CHEVROLET Buick Cadillac G M C .. LTD ?? )

Phil Bowers

Adam was great in helping us find a suitable new car. No pressure, honest, and very enjoyable to deal with. Thanks!!

Josh Norman

My experience at Wheaton GM was one that any new car buyer deserves to have. The salesman, Alex Riviere, provided excellent customer service and was very professional. Not once did I feel pressured to buy or confused about what was happening. The Dave Wheaton GM team is amazing and has set the bar very high. 10/10 for everyone.

Pedram Darban

Too much to inspect 2 error lights! Ripoff

flor francia vega

Love my car not the dealership!

Hilary Marks

The service is great. I love Wheaton

Dutch V

Went in to have a belt changed. Was quoted 2.5x the amount of a local shop to do the work. Decided that was outrageous and informed dealer I would pick up my vehicle instead of them performing the work. Got a ride to dealer from a friend and waited 1.25hrs for them to put it back together while I watched mechanics/service advisors chatting and sipping coffee. Was contacted by dealership for follow up "happy call" and advised them what went on. Was told management would contact me about my experience, surprise, they never did. Nothing but empty words from these guys. I did receive a few of their email offers where they will pay you trade in value and a $500 gift card if I wanted to get bent over! No thanks. Don't waste your time. Don't bother trying to contact me, either.

Ingrid Hansen

Wheaton in Victoria is extremely professional and always there if anything goes wrong

Morgana

Linda was awesome and got my car finished up as quickly as possible. Details on cost where accurate and reported regularly throughout the repair process. Greatly appreciated! Thank you for the excellent service, Linda! Also, a big thanks to Wheaton for the very comfy waiting area and exceptionally clean restrooms!

Wayne Redmond

Absolutely fantastic staff member! Service was excellent! a great place to get any work done on your vehicle!

Mike M

Always great service from knowledgeable mechanics. Wife bought my 50th birthday gift here. We have 3 vehicles 2 are Chevrolet.

Joe Hebert (Joseph Hebert)

Love Chevy

Monik Nordine

Friendly service

Dave Nesbitt

I loved buying my truck here, however getting it serviced was another story. Staff that met me coming in was rude, and made me feel stupid. Then the quote for parts and labour was through the roof.

Jeffrey Crone

The process began on Monday, November 23rd, 2020. I came in after a road trip east and the shade from my moon roof of my equinox had come off its track. I was very confused as I should considering I did not know what was to expect of this. I was suggested to bring it to another business as they could've potentially assisted with the dilemma. That business actually would've charged more and I was quite impatient and upset with the process as I was not getting the answers I was looking for. Now fast forward it to last week. The week of March 1-5, 2021. I brought it in to get more answers as I was gaining impatience with this issue that I still was left with no answers. I called the dealership to discuss this issue and was directed to contact my warranty, which in turn added more stress as all they mentioned to me was to make an appointment with the dealership and they will have to assess potentially if it could be a warranty approved service. It was deemed not warranty covered and I was not pleased with this result. I was offered the different options and given suggestions to bring down the cost of the labour and I went ahead and took the suggestions of the service advisor and brought my vehicle in this past week March 8, 2021. I was told that they did not have to go in and do much but just roll back the shade and put it back in the track manually. Of course I'm pleased with the result but not with the process as this was 4 months in the making and at the concern of myself as I was curious because of the lack of answers from the first time I brought it in. The service advisor was professional and courteous and I can appreciate his professionalism. I am more concerned going forward that as a Chevrolet Vehicle owner that something with this unforescene circumstance will detour me from continuing with this product line, as something cosmetic which ended up being what I would consider a quick fix from the technician threw me a curve ball in my work life. I will say I appreciated the car wash and that the problem was solved.

Munjeet Bhalla

The sales team works very hard to ensure customer satisfaction. A text, email or phone call results in prompt attention to any question you may have about your purchase. Thank you to the team for helping me find my new car!

Joseph Abajero

5 star to those people who have a good customer service. I'm probably going back next time and recommend it.

Jeff Motuz

Buying a new vehicle from Wheaton GMC was a seemless process. The salesman I had was very easy to talk to and approachable and also very up front. He took care of me and made sure his best that if not all, most of my needs for a new vehicle were met. I am very impressed by the customer service provided and would reccomend this dealership to any family member or friend.

Jim Gowen

My car was repaired for less then the quoted estimate and in less time then estimated as well. Will definitely come back. Evermore so to trade this cat in when the time comes.

Elery Long

Parts Service Excellent !! Thx Chris !

Newf Macdonald

Great service in and out quickly! The guy I dealt with was very accommodating and knowledgeable about my new car. I believe they call him Bal? Great guy.

Candice Thomas

Cody Sutton and Derek Simpson were so good to me and my boyfriend and our kids needs for a vehicle, they even went out of their way for me to make sure it was also a great comfortable fit for my brother, they made it possible to have us driving a nice 7 passenger suv and so far we all love it! I never ever thought my first vehicle would be as nice as the one I have. Thank you Cody & Derek for doing all what you done for us. Great and fun experience to go through! :)

Joe q

I recently vrought my car in to get a recall fixed. I was not happy with the service and lack of knowledge and the attitude of the staff. I talked to several different people and thet all said different things. I asked what work had been done and the guy at the desk said he disnt know tye exact details and didnt tey to find out for me. Very disrespectful when you aend alot of money on a vehicle. I will not go back here.

Zorah Staar

Wheaton Chevrolet Buick Cadillac GMC has provided us with incredibly friendly and skilled service! This is since we bought our Chevy Bolt there in May, 2021, then when we needed a Bodyshop repair (someone scraped us), and then to support us through the Bolt battery issues that are being resolved. Yash of Wheaton has always gone above and beyond in helping us with all this :-)

Tyler Abbott

Always great service. I drive 150kms+ vs going to my local dealership. Trust is crucial.

Tray Kolla

They sell trucks that are nice.

Lois O'Brien

Experienced service advisor really makes a difference in the service dept. Knowledgeable and friendly customer service can’t be beat. Thanks Linda Toews.

nicole gallant

Big huge shout out to our salesperson Brock. We ordered a new escalade and he was there ever step of the way updating us whenever he got info when it was coming in. He is still keeps in contact us with questions we have. It was sure nice to have great customer service, and deal with someone who loves his job and cares about his customer.. he is going to climb to the top very fast..

Randall Lee

Great service by the sales consultant Adam McKenzie who was extremely knowledgeable about cars and was really patient and excellent customer service by him. Managed to get a great deal for the car too, do not hesitate to go to Dave Wheaton for your needs and definitely look for Adam. Great variety of choices on their lot too.

bruce rosenthal

Twice I asked these scam artists to do a lube oil and filter,and both times when I looked under the truck the lube job that I had been billed for was not done.They would then bring it in and do the lube.Nobody there cared that the shop was scamming customers.

Ryan McCarty

Staff was very friendly and accommodating. I went there to buy a car which caught my eye on display in a mall, while they had many colors of that model in the lot, my heart was set on the specific colour of the one from the mall, so they arranged to get me that exact car.

Guinness Gal

My husband and I had a great experience at Dave Wheaton GMC/Cadillac. Everyone who helped us was friendly and knowledgeable. We would recommend Dave Wheaton GMC/Cadillac to all our friends and family.

Berdine Lyon

Excellent all around. Made purchasing my custom 2021 Colorado simple and pain free. Thank you to Frank O'Brien and all that helped me get into my new truck. I love it!

Ann Mooney

I found that I needed an oil change while out of the province and went to Wheatons in Victoria, BC They were so friendly, convenient, and helpful that I would highly recommend them for any vehicle assistance you may need.

Carolene Sparling

Great service from beginning to end! Thank you for arranging every detail so that getting my car looked at was a pleasant blip in my day.

James Parkins

Derek was very helpful when I went over from the mainland to pick-up my new C8 HTC. Supplied me with all season floor mats and ensured quick turnover so that we could get a ferry home that day. …

Jessica Leonard

Excellent customer service- in and out in 35 minutes for an oil change!

Nancy Holloway

The salesman " Adam McKenzie " was the best salesman ever. He is very knowledgeable on all vehicles and their technology. With knowledge, patience, and a wonderful sense of humour he is doing a great job. I would recommend him to anyone who wants to buy a vehicle from this dealership.

Josh Delgado

Had a great experience buying a car here. Can't say that about any other car buying experience I've had. Marty is a fantastic salesman and I would recommend him to anyone I know. Thanks Marty!

Darren Clermont

One of the worst dealers I have been to. Will not go back for service and will never buy from them!

T

Brought in my 2009 Buick Allure for its second recall. Things I find positive: booking service online was easy. Repair turnaround was fast. Things I found annoying: The lady in the service department kept calling me dude, buddy, bud. Whatever happened to "sir" or "mr so and so" or my first name, you know, customer etiquette. Things I found negative: A voicemail was left that if I brought the car in I would get a free oil change. Tried to book one but apparently there was no free oil change offer. Agent tried to get me in for "required maintenances" that has already been done. Felt like a bait and switch to me.

Mary B

We had an excellent experience and even better service especially in a Pandemic . We would highly recommend this dealership to all potential buyers .

Jesse LeClair

I recommend calling over making online service appointments as they weren't open on a day that I was able to made an appointment online so I drove out for nothing, and after rescheduling and showing up on time for my appointment the next time I was asked by the front desk if they could only do half the work that was agreed on because they were "busy". That being said I love the truck I purchased here and John the mechanic that helped me was very friendly and helpful despite everyone else being rude.

Jessica Holley

What started out as a great leasing experience with Wheaton has quickly turned into a horrible customer service experience thanks to the service department. …

Greg Lee

Anthony was a pleasure to deal with. He was extremely courteous, and answered all my questions promptly. I would highly recommend him if you are shopping for a new vechicle.

Creature94 Space

Had to sell back a car one time due a family member health. The Used car manger low balling the price of car. It was just only 4 yr old. The Buick was very good condition and we couldn't even get a extra $750.00 for it. A family member trade in his 1996 Pontiac Grand Prix for a Highlander at Toyota got more money than we with the Buick. The Used Car Manager. kept saying people not buying sedan, only SUV are selling. We stop buying GM cars after we saw the selling of that Buick on the used car lot at night. They slap a extra $7,000 on top of the price they gave us. Over the years we have brought over 8 new cars from GM and always taken then back to the dealership for service giving then a big profit. (that how dealership make money ) We have all switched to other companies due our experience selling a car back and will never buy from GM again.

Bradley Scott

As usual, Wheaton's Service Dept. ROCKS! Friendly and efficient service. I love how they keep you up to date on the status of your vehicle through text message and phone calls. Waiting area is clean and comfortable too.

Peter Meyer

Natalie from the Service department was absolut great ( friendly, customer oriented, on time, reliable). Leaving the shop with a feeling that we were taking care of with our car. Thanks a lot

Cynthia grealy

I have had a wonderful experience with Wheaton Chevrolet here in Victoria The service is amazing Tim and Kathy both are so friendly and professional in their manner. I appreciate how swiftly they dealt with my concerns about my Cadillac ATS and dealt with addressing it. I have always felt warmly welcomed when I come and confident that Wheaton and the staff from the front desk to the guys who “know how to fix it” behind the scenes are sincerely there to help and are striving for excellence. Thank you so much You are 5 Star all the way!!!

Bing Polderman

Tim Daleish was very helpful No pressure , spent a lot of time working out the best deal. I would recommend T D to anybody. The staff at Dave Wheaton GM have always gone the extra mile to help me Thanks Bing

Amy MacKay

The staff was great! Thanks for helping me get a new truck.

Kyle Flint

Service has always been good! John was awesome during my last service. Tried to tip but he refused! Not sure about Frank in sales though… time will tell!

Nicole M

Received great service from the Service department.

Brenda Erven

I was completely unimpressed with the "closer" --handed off to me by the the original nice fellow who helped me to start. The "closer" tried to sell me car fobs for $400. Then, the "closer" tried to tell me that my car loan wouldn't be approved if I didn't buy a "warranty package" which would cost $4000 over the length of my loan. Needless to say, I did NOT take this "extended warranty". I also called RBC to let them know the practices of one of their "preferred partners". Despicable, totally unimpressed.

Janet Greenwood

Making appointments for regular maintenance is straightforward. Staff is friendly and efficient. During the five years there have no problems with the maintenance or body work done on my car.

John Weiers

Very courteous and prompt with their service and explanation. Made the experience enjoyable.

david Hoffman

Very good and knowledgeable staff, prompt, on time and very courteous,

Alison Wedekind

Just purchased a 2018 Chevrolet Volt and am loving it. Sean was great!

Ken Jacques

I recently bought a Chevy Bolt through Wheaton. The best part of the whole experience was Ted Sakousky. He is great at taking you through every aspect of the purchase. This is the third vehicle I have bought through Ted and when he retires I will stop buying vehicles.

darrell Taylor

Talk to Nic, excellent sales guy!

Ed Butt

Big shout out to Lois and Dan for getting Brodie back on the road again we appreciate everything you did Ed & Kelly Trenton On

Kevin Weir

Some good and some not so good; although they always made an offer to make good

monique may

Was the easiest car buying experience ever had. We researched vehicle prior to going in as didnt want to be pushed into something we didnt want. Cody Sutton was our sales person and was amazing. He wasnt pushy or over bearing he allowed us to make our own decsicion with out any influncing or pushing. From arriving on the lot through test drive and back dont think took over than 2 hours from start to finish. If you are looking for a vehicle and dont want pressure sales and some one to go to bat for you Cody Sutton is the sales man for you and wheton gm is the dealer for you.

hamid mousavi

Very bad customer service. First they lost my car key and made me to go back there to give them my spare key. Then next day they said they had no time to fix it. I left the car there for a week to hear there is nothing wrong with it. They …

Robin Baker

I came in to consult on a small problem with my 2003 Cadillac (that I love) not knowing anyone at the firm, and I received royal treatment from Body, Service and Sales. Too many names to name but you made my car original again and I could hug you all. John, Cody and the woman who offered a taxi so I could get to work on time! You were all wonderful. This is a sincere ...Thank you.

Hans Franzreb

Excellent experience. Very professional and helpful. No pressure, answered all my questions and made the whole purchase experience awesome. Right from the salesmen (Cody Sutton) to the finance dept. I hate dealing with the whole car buying experience, however Wheaton made the process very comfortable and respectful. Thank you again

Steve Tranfield

Excellent service. Quick and thorough. I’ll be back.

Edward Mutemwa

I am very particular about quality of work and personality of staff. I found the service crew very friendly and knowledgeable. I am happy ???? and will go back again and again. Thanks guys.

Janie Chandler

Yashar was a delight to deal with and really helped me find the right vehicle for me and ensured I saved my money rather than waste it on something I did not need or wanted. This was a great car shopping experience!

Bern Noseworthy

The company seems organized. Service is friendly and service personnel takes the time to speak with the customers. If I could offer one suggestion it would be to acknowledge the person waiting outside in their vehicle just to let them know that you know that they are there and give them an estimated wait time. It's not much but it tells us that you're not ignoring us. Cheers

Richard Schulz

Excellent staff, Adam did a great job for us. I reccomend them to anyone looking for a Cadillac, chevy or Buick. Thanks guys

Jan Bernard

So happy!!! After painful car shopping elsewhere in Vic, I felt like I was having a real conversation with my sales person at Wheaton. No cheesy nonsense, just honesty about my trade etc. The Managers made a point of looking me in the eye which is rare. I'm a Chev person now. Thank you!!!

Rob Wilke

As with many other reviews, this business fell short once payment was received. Salesman was polite and attentive, overall first impression was good. Not surprising as I made the call and paid full asking price without haggling just knew what I wanted and wanted it shipped up to my location. Only real questions/concerns being they wouldn’t take visa for a large deposit and how long would it take to ship. I was told wire transfer only and that it would be up here that day or the next after payment as it is a long way. Well that was over two weeks ago and I still have no car. Apparently “it’s out of their control” is the total of their involvement once the vehicle leaves the premises. What was in their control was to hire a company that could ship as they said it would and also to keep the communications open. Both failed miserably. I have been patient but that is getting me nowhere. Sadly disappointed at this business’s efforts after the sale has gone through.

Kathleen Walsh

Very good experience. Months later I am still very pleased with the vehicle I purchased. I think I got a great deal.

Breanna Fear

I always have the best experience at Wheaton Chevrolet! Even though I have moved from Victoria I still come to Wheaton Chev for my services! Everyone is super friendly and helpful especially Rick & Dan. Thanks guys for always making my visits go so smoothly and ensuring that my vehicle is running perfectly!

T Lem

Sevice was very non preasure up beat second to none

Doug Forsdick

You understand that you will pay a bit more at a dealership but double for a brake job is crazy. Staff could use a bit of training on customer service. I used another Chevy dealer up north previously and they were great. I have been here twice and disappointed both times. Won’t be back. UPDATE - when I actually took the vehicle to another location they informed me the work didnt need to be done. Wheaton tried to scam me for $2500...

Neil Cunningham

I was greeted on time and as a welcome customer. Service and explanation was great.

Daniel Beer

Your team went overboard to accommodate ferry schedule so I could get back home same day. Thank you.

Ryy1009 000

Service department- friendly knowledgeable staff

Michael Reid

I was welcomed when I arrived, phoned when additional work became evident, phoned when my vehicle was ready, and dealt with promptly at checkout. And my truck was washed! As always, a great experience at Dave Wheaton GMC/Cadillac. Thank you Kathy for such terrific service.

Bella Vedova

I bought my vehicle from Frank O'Brien, a very personable guy that made the entire experience easy and uncomplicated. I would recommend him to anyone looking to buy their next vehicle.

Gerald OToole

Great place , good people.

Hshx Hahd

The salesman Frank that helped me here was rude and a racist. His tone was extremely condescending and I felt extremely uncomfortable dealing with him and the guy needs to be re-trained on treating customers properly as it is his job. I advise people to try seeing somebody else at this dealership, will never come back here again.

Gerry Madden

Great experience buying 2020 Bolt! Thanks to Ted and Adam.

Gill Singh

Thank you very much Brock Holland. I now have a very nice pickup truck. This dealership was fast, easy, and professional. Never felt pressured. I would highly recommend this dealership to all friends and family. Merry Christmas and Happy New Year!

joe leung

Good service and serve with courtesy

Allan Nichol

Asked for the steering shaft to be looked at and replaced if necessary. Diagnosis came back that no noise was heard, immediately heard the noise after leaving with my vehicle. Called the parts desk and left a message about 3 parts I was looking for when the service advisor transferred me (seemed like something they could have done) and didn’t get an answer or a callback. No courtesy wash for work done, floor mat, steering wheel cover and number left in the vehicle upon pickup. After paying over $800 I felt malcontented with the services provided.

Brad Peters

They are the best dealership I've done business with

Cory Blood

Had a bit of an issue when I took my car to get an oil change, but Tim the Service manager handled it. Would definitely go back.

Bob Willms

I am thankful in a pouring rain storm Wheaton G. M. took my vehicle in on drive in and replaced a broken wiper transmission. It was under a recall too for that part. A bonus.

Taylor Fry

Go see Tim! Very helpful and friendly. He treated me and my girlfriend with respect which is rare I find from salesman because of my young age. He made sure to know what we were looking for and even moved trucks around the lot for us so we could compare. To top it off I gave him a price I needed (which was slightly ridiculous) and he delivered and gave me that exact price.

Tammy B

Excellent service! Very happy with my purchasing experience and the service experience for my family's three GM (Hummer/ Cadillac/ Buick) vehicles. Service is professional and timely and we don't feel scammed like we have with other car dealers in the past. Covid deals were very fair and the covid precautions in place made me feel very safe to test drive and complete my purchase. Great job guys, thank you!

Amanda Mcculley

Had an absolutely awesome experience there today! Nick, Adam and especially Tim were wonderful! They went above and beyond my expectations! Thank you so much!!!

Cliff Howlett

Friendly helpfull place to get partd

Denise Gaudreault

After many years of great service I came across the worst service employee that I ever came across in any type business. She was rude, snob and unfriendly. When I complained to the manager he minimized the incident and apologized for her stating that it was bad chemistry from the start. I was floored as I never had to file a complaint on a employe before. I bought 2 vehicles from them and would never consider doing business with them anymore. Having a problem that is solved to the satisfaction of the customer will keep his or her business. I was told by the manager that Ms Braun is a new employee and that she didn't know all the rules yet. I feel that everyone deserve employment and if one doesn't possess the qualities to work with the public should be directed to another type of employment.

Sherry Watt

Not the best or maybe no customers service. Drove down from north Island to look and buy a vehicle, we started out side looking at the car we were interested in . Went inside to talk to someone, anyone and we were completely ignored. The one sales guy was stuffing his face and the lady walked towards us and then walked away. Perhaps they should not judge the people that walk into the dealership. They lost our sale as we drove down the street to the ford dealership and they were happy to help us. We will not recommend this dealership to anyone.

Jesse Cromwell

I Recently purchased my first vehicle through Wheaton and I was very impressed from the moment I walked in. All the sales reps were welcoming and willing to listen to my specific needs and wants. Derek Simpson went absolutely above and beyond what I had expected and I even had to give positive feedback to the manager because of this. I highly recommend this dealership and its staff to anyone looking for a new or used vehicle. Outstanding customer service!

Doug Thompson

As always courteous and quick customer service. Unscheduled oil change in and out in an hour.

Regina Barrett

Top notch experience with Brock Holland at Chevrolet on Douglas street. Very happy with the quality of my new 2021 Chevrolet Trax! Thank you for taking the time to help me find the right vehicle.

Dylan Bell

Unbelievable staff with exceptional service. The only experience I have received in the car industry where they are not pushy whatsoever and are there to find you exactly what you need.

Holland Wolf

Frank O'Brien made my first time truck buying experience easy and pain free, answering all the questions I had throughout the process. I would highly recommend Frank to anyone looking to purchase a new vehicle!

Jeffery Will

All of the service, parts and body shop personnel are great people, the owner is a self centered greedy ass

Vicky Bates

When arriving for my first experience with the Quik Lube oil change service, I was promptly greeted and Mr. Tobacco guided me into position. He then took me into his office to complete paper work, helpfully letting me know I had 1 more free oil change to be done within the next 20,000 kms. While I waited with newspaper and coffee provided, before I could finish my coffee, my car was ready; a smiling and polite service guy brought my car up to the waiting room and off I went . What a pain free and very convenient experience. I would recommend Dave Wheaton dealership to anyone.

Andrea Bailey

I purchased my vehicle from Yash Beigi. Yash was beyond nice to deal with and I'm so grateful to him for helping me conclude this sale. I couldn't have without his help. Yash is beyond professional and treated me with the upmost respect. He was very patient with all of my questions and requests. He kindly answered any question I had with a thorough information and always ensured I felt like a valued customer. Yash made sure I got the car that was right for me and I really appreciated him following up later on, ensuring I was still happy with my purchase, and I was. I would purchase my next vehicle through Dave Wheaton without hesitation and would make a point of working with Yash on future sales.

Nick Favel

Great sales team, they are attentive, polite and customer driven (vs. Commission driven).

Marlene Riedstra

Great ! Service was fast and efficient

Chris Flint

Great service, I called for a check engine light, they booked my in within an hour diagnosed and fixed the problem the same day. Couldn’t be happier.

Adam Trimm

Awesome and helpful!

Shane Fraser

Last Saturday I found a car online and gave them a call, I spoke with Brock and have been dealing with him all week over the phone. If iv had any questions Brock has answered them no matter what day or time (within reason) today we went down to sign the paperwork and Brock was a great person to be dealing with and Adam to. I definitely will be going back when we get a new car. Thanks for all your help in helping me get my dream car

Spring Ross

I had an issue and they worked with me to resolve it. Thanks for all you have done!

David Wrate

I’ve had my vehicle serviced three times at Wheaton. Each time they have exceeded my expectations. The highlight of my last visit was the interaction with Jes who booked my appointment and took great care to make sure she correctly recorded the issue. On picking up my vehicle I witnessed her consummate professionalism as she dealt with an unhappy customer. Jes deserves an award for her customer service abilities!

Linstead Peck

I love this place, half because there products are the best and half because Dave Wheaton has great staff.

Wayne Zimmerman

Check in with Linda was quick and efficient. She kept me updated on progress of the vehicle through the shop.

East Sooke

Excellent service - Natalie was great

Laura Barron

Had an exceptional service experience thanks to Ben who works in the quick lube department. We came in with a nail in our tire and he went above and beyond to make sure that we were taken care of. We look forward to coming back to Wheaton Chevrolet simply for the amazing services that Ben provided us.

Monique May

What can I say shocked and amazed by the service, we received! We dropped by Wheaton to see with our own eyes a deal I found on Auto Trader, on our way to another dealership, in fact my husband had made an appointment to see some vehicles. Well we never made it to any other dealership, in fact 3 hours later we drove home in our new SUV, new to us. Cody Sutton was our salesperson he was a straight shooter, finance department worked to get us a better deal that we expected. Not once did we feel pressured, it was the most relaxing experience I have had when buying a vehicle. I have gone from saying where is Wheaton GM, to telling friends and family go to Wheaton GM for a relaxed honest buying experience !

Matthew Cronmiller

I can’t recommend Wayne and team enough at Wheaton GM for there exceptional service I experienced this past week when I bought my new GMC Canyon. They were knowledgeable about the products and fair to negotiate with. It was a total pleasure, and I’m super happy with my new truck and purchasing experience! Go see Wayne at Wheaton!

Mack Adam

I had a great experience leasing my new GMC Terrain Denali. Mark and Marty the lease managers were absolutely excellent. Thank you for such a great experience. Cheers!

James Edwards

Thanks for getting me my part fast

Costar -

Worked with a young fellow named Sean, he went above and beyond to give me all the details I needed and to find exactly what I wanted. He wasn't pushy at all and made sure that I knew what I needed to know to be happy with my decision. Good guy.

Paul Scotthorne

The service advisors the day I worked including the actual shop manager were very abrupt and abrasive which led me to a chat with Dave Wheaton himself. The need to remember that when you book there that you have opted to give them the business, so when you arrive at 720 for your 8am appointment on a Friday being spoken to in a condescending and aggresive manner isn't going to make you come back, and can essentially make you take your purchasing decisions elsewhere too. So all the hard work and amazing service the sales team gives you gets dismissed by the poor professionalism of the service department. I have gone there for 15 years and the service department used to be great but with the revolving door of service managers it was bound to decline from the AWESOME service back in the say from Cory or Steve!

Derek Simpson

Great friendly staff, gave me all the accurate information on the purchase of my new Denali truck!!

Bob Hawes

Excellent service. No issues

J Marie

I will be honest my little family was born and raised purchasing vehicles from a friendly competitor (wink-wink). Even though we are extremely knowledgeable when it comes to vehicles it was a little scary entertaining the thought of making such a large purchase in un-familiar territory. Right from the first point of contact Frank O’Brien has been an absolute pleasure to work with. Frank was able to connect with us on a personal level instantly making this exciting journey our story. What you see is what you get with Frank, his approach made us feel completely confident that we were in good hands. His support…endless, he was constantly letting us know what would come next, what to expect and he was so aware and caring about where we were at in the process. Each time and at any time - any questions that arose were dealt with thoroughly and genuinely. Hands down Wheaton GM (where we were made to feel like family) is our new home base. Frank, we look forward to our next adventure with you!

Robert Doucet

These guys are the best maid appointment should up on schedule my truck was on my care trailer behind my daily driver backed it in there shop got to trouble shoot problem with there mechanic found the problem in the security software got running left Very pleased with the good service thx guys

Bryan Capistrano

I would still recommend you because of the friendly staff you have employed such as Katherine in the service department who dealt with me most recently. My only concern with my last service appointment was the amount of time it took to basically have an oil change and the amount of money I paid to have a (currently unresolved) issue with my stereo system assessed. For a few months, the controls on my car stereo system has been intermittently malfunctioning. Sometimes the only way to control the volume and toggling of radio station/tracks is through the controls on my steering wheel. I notified Katherine about this and managed to actually show her the problem, when I brought my vehicle in for an oil change last week and she said that she will have the service department diagnose the problem and complete the oil change. I was unaware that the diagnosis process would take as long as it did. Seeing as previous service appointments took no more than a few hours, I had made plans to pick up my children in the afternoon with the car. By about noon, I was getting a bit nervous about the fact that I hadn't yet received a call or text that my car was ready. I touched base via text at about 12:30pm with no response. So 20-30 minutes later, I called and was told that it hasn't had an oil change yet. I explained my situation and they said that they would have it done within an hour. I caught a ride to the dealership about 45-minutes later, thinking that by the time I arrived it would be close to finished and was told they still hadn't completed the oil change. Katherine asked two of the technicians that were in the garage (who currently were not working on any vehicles) if they could do the oil change and so I waited another 30 minutes until it was done. Once everything was complete, I went to pay for the service and was told that a service technician spent 30-minutes trying to diagnose the problem with my radio controls but could not find anything wrong with it because it was not malfunctioning at the time. I was charged approximately $90 for the time he spent trying to diagnose the car. I was told to just bring the car back when the problem gets worse. What leaves a bitter taste in my mouth is that my car radio is still intermittently malfunctioning (it actually started to malfunction again shortly after I left the dealership). I'm out $90 because a technician spent half an hour with my radio but couldn't find (and therefore, didn't fix) the problem. The other thing is the fact that it only took 30-minutes to try and diagnose my car stereo controls and 30-minutes to complete the oil change, yet my car was in the service department's possession from 7:45am (the time of my appointment) until shortly after 2pm (the time I finally got the car back). I feel like I could have saved myself a lot of money and time if I simply didn't mention the car stereo problem. I chose not to put up a fuss because I thought Katherine was a joy to deal with and I didn't want to vent my frustrations on to her and potentially fluster her (or ruin her day), but because of this most recent experience, I am seriously contemplating getting my vehicle regularly serviced elsewhere as it's caused me to lose a little bit of faith in whether or not I'm getting my money's worth having my vehicle serviced by you. And that makes me a bit sad because I've bought my car from you nearly four years ago and have loved dealing with you all this time. I unfortunately can't offer up any suggestions on what you could have done differently to avoid this negative experience but I'm hoping things can change for the better for the sake of your customers. Thanks for listening! =)

Rick McRae

Had a great experience with Anthony Edwards,Steve and the rest of the crew. I would recommend Wheaton to purchase from.Thanks for making it easy .Rick & Cathy

Grant Brown

Great sales experience. Ted and Colby took great care of us.

Linda McVeigh

Prompt and friendly service in their body shop. Repairs done as quoted and workmanship and colour match were perfect. Second time for paint repairs on my Tri colour 2014 sierra albeit in different areas and both times fully satisfied.

Marv Schultz

Excellent, timely service once the parts arrived.

stuart green

Very polite very helpful full of car details. I ordered a new ct5 v factory order they kept me informed throughout the 4 month order process until delivery.

Jason Johnston

Dealt with Jessie Rayson. Was a super salesman and very knowledgeable and what he didn’t know he found out quickly. The whole staff made my experience wonderful.. Would recommend for anyone to visit Wheaton first before you buy anywhere else

Angela Lyle

Very helpful seem to care about my old corvette

Dave Des Roches

Just picked up a 2017 ATS and it is a joy to drive! But my experience started way before I stepped into the car. Brant put me in the right vehicle and Mark made the dollars and cents make sense. I haven't needed any service yet but Kathy and Kelly always take care of me and communicate with me throughout the service so I know what is happening . I highly recommend all the folks I have ever encountered at the dealership and see a lot of Wheaton vehicles on the road so I know there are a lot of people who have the same experience. Thanks Wheaton GM! Dave

Wesley Mitchell Mitchell

Totally incompetent. It took 8 months to get an invoice from their shop, after which time the warranty had expired. Service staff woman was rude and snotty. Luckily there are other GM dealerships on the Island, and one that sold me a new truck.

Anthony Bowden

Came in for a specific concern that was initially misdiagnosed. Requested a road test with technician and was told to return the following week as no one was available. Returned three times over the following couple weeks and was turned away every time. Ultimately took my vehicle in to another GM dealer and had my vehicle road tested, diagnosed and repaired on first visit. Will never be back to Wheaton. I should add that this was 4 months prior to receiving a prompt to review and I had no follow up from the dealer whatsoever.

brent chow

Terrific place to buy a car. Sales was very helpful and courteous. Service is top notch. Very knowledgeable technicians. Great management and owner. Very happy ???? The word exemplary comes to mind.

Mike Makow

Garbage customer service waited the entire day for a 1 hour job to be finished with zero communication from the staff.

Anne L'Hirondelle

Always friendly & helpful.

Verna Zarowny

I am delighted with the professional, personal and friendly service that has been extended to me. If I have questions or concerns or need something explained to me the staff are extremely helpful. As a single person now, I do not have the support of a mate and I feel confident in trusting the service and advice I receive. Service staff have always been helpful and handled things on a timely basis. Tim has been extremely helpful in eventually getting Cadillac to make me a new a XT4, and Leasing in assisting in closing out the lease for the SRX.

Rick R

We had a bit of a wait for parts. There was a slight misunderstanding on the complexity of the parking brake adjustment. The oil change and recall repair went well. The replacing of my rear brake pads and rotors went well. The repairs were cheaper than quoted. The parking brake was adjusted at no charge. Overall my experience was positive and I am more than satisfied. Thank you Dan and team.

Garth Gilligan

Another positive experience at Wheaton on Douglas. The staff there are very conscoius of the customer and provide great service.

Don James

Went in to look for a decent truck. Jim took excellent care of us, and Adam was a whiz with the numbers. We walked out of there with our dream vehicle, a new z71 silverado Rally Edition. Would recommend highly.

Sharon Hoover

Thank u Kathy for all your help over the years

Linda Toews

Quick and efficient drive thru Lube Bay.

Jim Bailey

Polite, on time, efficient and courteous

Nicole Haylow

Love this dealership, the service, the integrity, the quality of new and used vehicles! Highly recommend!

adele landree

I recently purchased a vehicle from Vaughn at Dave Wheaton and was very satisfied with my customer service. Vaughn was very professional and not once did I feel the pressure sales tactics common in the sales industry. He took a lot of time to explain all my options in making the purchase He was patient, very knowledgeable and quick to answer any inquires I had via email and following up via phone calls. Thank you Vaughn.

Holli Hodgson

To Ted Sakousky: Thanks very much for your help in finding a vehicle for our family. We really appreciate how you made our decision an easier one. When you noticed a noise with the breaks and held the vehicle back for further inspection and then a repair it was an example of good intuition and ethics. Thanks very much. We would be happy to deal with you again in future and would also recommend you to others. Holli and Bill Hodgson

KENNETH McGechen

Worst dealership and sales person Dave Obrien gave me no answer on trade in.I am glad to have my new Honda Civic. Lost sales because his arrogance and attitude.

Don Cowles

Very exceptional sales associate, covered all information about the Chevy Malibu, I had only a couple questions when done. Kept us comfortable at all wait times. Thank you Wayne Isbister.

Hayley Diakiw

I had an out of province inspection and was quoted over $2000 at a different auto shop. I took my car here and John Margetts was the MOST helpful/nicest person I've ever done business with. Very professional, timely service from someone that seems like they genuinely care about your situation, rather than the money. John helped me save well over $1000, thank you!!!

Patrick Walker

Extremely well cared for, A very enjoyable experience,

Mike King

Love the car I purchased ( 2014 Regal GS AWD ) I'm a very patient person who had to put those skills to work on the long buying process. Preowned vehicle purchases should have the same attention given as new. Great people, just not enough time given to the product as to the sale. Thank you Frank and Adam. Enjoying the car.

Geoff Gaunt

The dealership personal find the vehicle that fits ones needs.

Thomas Longo

Went in with a car in mind and left with that car. No sense of pressure or upselling from the staff. Everyone, especially Dakota Smith, was very helpful and friendly and helped us find a car we love.

Allen Walton

Excellent service for the last 8 years

Me-Kon Hayes

Courteous, polite and efficient.

Michael Raven

Not sure how many appointment slots you guys allocate during a day but to book a simple oil change, multi point and tire rotation/inspection with a cabin air filter change five days in advance and then to be told 5 hours later it hasn't been started because it is been busy and also asked to keep it overnight, perhaps you should look at your appointment times and what is coming in and have the service advisors tell incoming customers about backlog. Sure I get it, things happen but I've never had this happen when I've take my past vehicles in for ROUTINE service elsewhere. In and out, for all the things I ask for same day. I could have had the oil change done faster elsewhere for a few bucks more rather than loose the whole day. I haven't used your service bay much since I bought my current vehicle from your location. So far, I would only recommend your location for Sales and Financing because they did an awesome job getting me what I wanted. We shall see next time.

Ailsa Pow

Had my new blue 2021 Colorado ZR2 ceramic coated. They made this colour pop!! My truck came back looking amazing and done in great time. Staff was a little "short" when I first bought it in, but that changed by the end of the transaction. Looking forward to years of friendly interactions to come.

Alex Helin

We made an appointment to have an oil leak fixed and “brake maintenance” on our vehicle. When we arrived at our scheduled appointment, a lady named Linda in the service department told us we did not have an appointment (even though she was the one who booked us in via phone 5 days prior) She argues that we had not made an appointment with them and that we probably called one of the other dealerships in Canada. She was extremely rude and belittling and it was jaw dropping at how my wife and I were being treated. When we had made that appointment we had been talking to her and getting the quotes for our vehicle etc she clearly didn’t put us in the system! Our vehicle was supposed to be scheduled to get in at 9:15am and didn’t make it in to the garage until 12pm where we were then told it was going to be a 14 hour job! We were told it would be a 3 hour job and we would have our vehicle back in the afternoon when we booked the appointment. We are from up island and it was a huge inconvenience as we had children in school at the time. Nic glover, the manager, took care of our issues after all the trouble and took care of our bill.

mustlovedogs579

Just purchased a 2019 Chevy Bolt EV and I cannot thank our salesman enough. Cody was awesome to deal with, in fact he was so great that he ended up selling my boyfriend a 2019 Bolt EV too!!! Thanks very much to everyone at Wheaton GM

Joanne Holmes

Friendly and efficient.

Dale Tweedhope

Had them troubleshoot an electrical problem I was having with my 2010 GMC truck. I felt they went above and beyond to find the problem. Very satisfied. Special thanks to Mark White who diagnosed the problem and to Tim Dalgleish in the Service dept. who was great to deal with. Won't hesitate to bring my 'Baby' back if work is needed.

heather bellefontaine

My family borrowed my BOLT to get to a medical appointment. While traveling from Nanaimo to Victoria, they were hearing loud rubbing noises, which worried them. So a phone call to Wheaton Chev in Victoria, and they were quickly helped by Tim, Barb and Marty! Turns out it was a rock that was caught up in the rotor. I can't thank you enough for your KINDNESS and QUICK service. They were able to make it to the specialist on time! Easy fix, but it was the kindness and quick help that meant so much to us. You guys deserve 10 Stars! Hope you all have a great day! Heather Bellefontaine

Josefina Koenig

Not impressed with the service I received on Saturday. I made an appointment with a sales person never came to meet with me. After an hour later of waiting I Left . Never returned my call. I'm still waiting for this person to call me back.

donald mckay

We have just bought a 2018 Equinox from Dave Wheaton and it was an enjoyable experience from start to finish. Sales consultant Adam McKenzie found the right vehicle for us. Sales manager Nic Glover made the offer work for us. Financial services manager Stephen Beugeling got the best financing for us. This is our third vehicle from Dave Wheaton and when the time comes to replace our 2013 Cruze we will buy our our forth from them. Thanks to all of you. We went back at the end of 2018 and bought a new Camaro SS, trading in our 2013 Cruze for our fourth vehicle from Dave Wheaton. The Camaro is a fabulous car and our Sales Consultant Cody Sutton really worked hard to get me the deal I wanted. Once again Stephen Beugeling worked his magic with the financing and the entire process was easy. Thanks again to everyone at Dave Wheaton.

Kelly Hueston

Excellent service I recommend, to ask for Brock to sell you a Vehicle. Was no pressure, plus when I bought it was there less than 30 Min.

Simon Lee

I recently purchased a vehicle from Wheaton Victoria. Jesse Rayson & Derek Simpson were helping me to find the perfect vehicle for me. They were great and made the sale very quick & easy. This vehicle was Jesse's 2nd car to be sold. Thank you Jesse!

Lauri Rea

Ive been having my vehicles maintained through accidents and just regular maintenance on my car i purchased there . love it here ! Always helpful and truthful and very kind everytime I got in . even for a quick oil change ..the team makes sure everything is complete ..even changing my complicated head lights for me . without sounding cliché..as woman ..i trust them . and highly recommend them for everything ! Thanks

Sandra & James Aitchison

No follow up from sales person re upgrading our 2014 Encore. Still waiting for his call from Thursday. Had our car serviced at Wheaton. They do a good job.

Lindsay jenkins

We’ve had such experiences with Adam, Cody, and Dan. Bought several vehicles through Wheaton now and they have always gone above and beyond to treat us great and take care of us. Highly recommend the team at Dave Wheaton :)

Nadine Gould

Brock Holland was professional and courteous. We drove from Kelowna, BC to purchase our new Cadillac. Brock was efficient and had us in and out of the dealership, with keys in hand in less than an hour.

Bruce Ashcraft

Great Service !

michelle koski

Not real impressed; I got a bill for over $400 just to tell me what’s wrong with the truck and that didn’t include any servicing or even a Flippin a rinse off car wash. I took that report to two other mechanics who told me that 90 percent of the things that they said needed done.... really didn’t need done. I do like their drive up model and their people are super nice but I just think for that kind of money I should’ve got something other than an inflated list of repairs that they wanted to do

Sheila Bell

Highly recommend this dealership! Seamless experience buying my new car! Go see Paul Blakeman. So impressed with the care I received from Paul! I was recently back to have an oil change which was free because it was part of my new vehicle purchase deal with Wheaton Chevrolet. ( 4 free oil changes!) I received excellent customer service. Because the shop was busier than normal, I was given a taxi voucher home and back. A nice feature. My car was shiny clean when I returned too! Sheila Bell

Mike Lamsen

Ted and his team in the dealership made sure that my needs in purchasing a truck were attended. All the staff were nice. They gonna explain every details in no pressure and they're very much concern on the needs of their customers. Stephen and Adam, well done guys! Thanks for everything and the effort you've given.

craig daley

Jesse Rayson was my sales agent. I traded in for a Chevy Equinox which had some unfortunate mechanical issues that were tough for the service department to diagnose. Even though the vehicle wasn't under warranty the team at Wheaton made every effort to solve the issue at no cost to me. Jesse was great to deal with and was on top of the situation the whole way through. I would definitely recommend Wheaton GM to anyone looking for a new vehicle.

Michael Griffiths

I had my truck in for service and everything was great. Jesse is the best service person I have ever dealt with. She is very considerate of my time since I come down from upland to get my service work done here.

Nilnil Powhe

AWESOME Dealership!! Very friendly and helpful!!! Thanks everyone at GM Wheaton Victoria!

Simon Tangira

I had a great experience at this dealership and I am very happy with the vehicle I purchased.

Noel Halton

Visit was very satisfactory.

Jessey Marriott

I recently had the pleasure of dealing with John M and the body guys at Wheaton body shop when I had a not at fault accident on my 2013 gmc sierra. I asked for Dave Wheaton because my father had a great experience with them in 2003 when he bought a new truck from them and I was very pleased to see there quality and pride in work has not changed. I'm very happy with the quality of the work the body shop did, the paint matches perfectly and the gaps are better than it was from the factory. I am ultra picky about body and paint I can normally pick out where body panels have been repainted but this is flawless all parts where oem they also cleaned the rest of the vehicle and have taken care of me the entire way through this unfortunate situation. I highly recommend the body shop if you looking to have your gm vehicle looking like it did from the factory.

Marilyn Wilson

I was very satisfied with work and personnel.Especially Linda Toews who was very professional and a pleasure to deal with. I was kept well informed of the progress of my repairs etc.

Jack Louie

I found the staff, particularly Brock Holland, to be very informative and knowledgeable about the products they are selling and servicing.

Roman Zvonarov

I waited for over 3 hours for an oil change and tire rotation when I was the first customer in for service and I had an appointment. Will definitely be dealing with a different dealership from now on.

Kevin Cochrane

I've purchased three vehicles from my local GM dealer over the past fifteen years, and I'm always happy to go back to Ted Sakousky - a thoroughly professional sales consultant. Ted's approach is low-key and knowledgeable. There’s never any pressure from him. He’s just great to deal with, time after time.

Anna Podhorodeski

Bought a 2012 Nissan XTerra from Glen at Wheaton GM two weeks ago. Called him ahead of time and talked about what I was looking for in a vehicle. He made sure I got a vehicle that worked for me, and didn't try to sell me on something that I wasn't looking for. Very happy with my purchase!

M F

Great service from the Wheaton team

Malcolm Smith

I was very impressed with the service I got. They were very knowledgeable and friendly. I will be going back for the servicing of my truck

Catherine Lawson

Anthony was very personable and knowledgeable. He and the rest of the staff worked hard to make me a deal I could afford.

Roxanne Gagne

Just wanted to say huge thankyou to Chris for my car shopping experience. Told me he would do anything he could to make a deal..Friendly, knowledgeable guy and what he didn't know he asked. So I bought my 2021 Buick Envision from him. Thanks Chris

Kevin Lintern

The sales team really helped us get 2 trucks for the business, will be back for more!

Scott Sheldrake

Helpful staff

Saeed Sheshehgar

We moved to Victoria about two years ago and we were lucky to meet Linda then and have her take car of our Malibu again recently. I take my Malibu to Wheaton Chevrolet because I trust Linda. She is friendly, caring and knowledgeable. This means I can talk to her about my options, and my car gets the proper repairs/service at a reasonable price. GM should reward Linda and her service team for they strive to bring customers like me back. Thank you everyone for doing such a good job at Wheaton Chevrolet.

WenYuan Li

Always provide the best service for the customer! I have bought three vehicles from them in the past few years. Will definitely keep Wheaton GM as my first choice. Big huge thank you Brock for helping me out with purchasing the new vehicle, my wife so happy with her new ride.

Patrick Allen

I recently purchased a brand new GMC Sierra SLE 4x4 at Wheaton GM. I must say that my experience in dealing with this business was an excellent one. The salesperson, Jim McLeod was highly knowledgeable and courteous. He listens carefully to the customer to identify what they are looking for, he is very articulate and is an expert at advising the pros and cons of choosing one vehicle over another. I consider him a professional ‘vehicle consultant’ who is highly competent at can guiding the customer to the right vehicle according to their needs. Nowadays - and even more so than ever - car sales is about providing the best customer experience possible. Jim and the team at Wheaton GM demonstrated what I consider to be more than excellent customer service that ultimately led to me, the customer, having a great experience while purchasing a new vehicle. In addition, along with their provision of ensuring excellent customer service, they were also competitive on price, which is a crucial part of the equation. I am a businessperson and understand what it takes to operate a successful business. I was not asked to provide this review, I did this of my own volition. I find it admirable to encounter cases when a business is doing everything right and believe that they should be recognized for their excellence and congratulated.

Murray Schleining

TRAGIC service department ! Was in for a noise coming from the front end of my vehicle, turned out that a wheel bearing needed to be replaced . The service advisor Dan said the part "is" in Vancouver, and would arrive in a day or two....that day was Friday. Made an appointment for the following Friday at 8:00 am, to have the new wheel bearing installed. Rescheduled the entire day, drop the kids off at school 45 minutes earlier to make it for 8:00 am. Showed up at 7:55 am, only to find out that the part is not in, but now Dan says it's on " backorder " ! No phone call prior to my appointment to inform me, so I could reschedule. Incompetence at it's finest. Then he tries to give me a break on the price of the part ( the part he doesn't have) and wants me to rebook for a third appointment. After leaving the dealership, phoned to speak with the service manager, left a message with the reception for him to phone me....no response. I have been going to this dealership for 5 years for service, and it's a revolving door with their service advisors. Phoned Jenner Chevrolet, they not only had the part in, they were able to schedule an appointment for Monday morning ! I didn't even buy the vehicle from them, and they accommodated me. Obviously, will not be returning to Dave Wheaton in the future for a purchase and or service.

Norma Castillo

Recently I wanted to retire my 2007 gas guzzler in favour of new electric (EV) technology to help in the battle against climate change. After researching the auto reviews and deciding the Chevy Volt or Bolt were the current leaders in the distance range I wanted, I made preliminary inquiries to Jim at Dave Wheaton GMC. Online I was disappointed to find the Scrap-it EV incentive program ($6000) for replacement by new vehicles was exhausted for 2017, and was thinking to wait until the new allotment in Jan 2018. However a few weeks later Jim emailed me to say that Adam, a colleague at Dave Wheaton had procured the incentive for a 2017 Volt, and was I interested? I was! Combined with the BC incentive that made for a $11,000 rebate(!), but equal to that, was the extremely friendly and helpful attention and assistance I received from Jim for kickstarting the venture, Adam for my Scrap-it application, Mark for the explanations of financial and lease arrangements, and Ted for demos of most of the features and getting me on the road behind the wheel of my spirited new Volt. Thank you Team Wheaton guys!

Louise Wesley

They did a fine job on the vehicle. Both Jen and John were great to deal with and helpful. The only issue was the vehicle that was loaned to me. The previous driver had smoked in it and it stunk.

Alan Cochrane

Dave Wheaton provides great service but unfortunately for me my 2013, GMC Sierra SLT Crew Cab was at the 80Kms service. It is recommended that all of your major fluids be replaced. I was attending originally for an oil change and replace the left front low beam head light. However, it ended up being just under $1000.00 in labour charges as each job has a minimum time charge. My time total was 4.6 hours of charged labour time. Again, Dave Wheaton provides great service but I was shocked by a $1418.14 bill. Just a heads up to replace a left front low beam headlight it costs $104.49 in parts and labour.

Jana Weed

We had a very positive experience at Dave Weaton in Victoria. Adam was a lot of fun to deal with. We would recommend buying a vehicle there????

Gloria Wallin

Great service, not pushy. Recommend dealing with these kind people.

Peter Elsser

The staff at Wheaton Chevrolet was courteous and helpful in considering a special request. My vehicle was serviced and I am well satisfied with Wheaton Chevrolet

Kevin Emms

I had a bad sudden breakdown when I recently travelled to Victoria from Vancouver. Baljit and the service team were empathetic, and worked very hard and quickly to get me back on the road safely. I am very grateful for their great work!

Douglas Preston

Marty and Stephen made the process a breeze! Nothing but good vibes meeting all the workers here :)

Brodie Munro

These guys are seriously good at what they do! I am so grateful to Brock, Derek, Adam and the whole Wheaton team for going above and beyond to help get me into the perfect vehicle in spite of my tricky financial situation. I'll recommend these guys to anyone I come across looking for a new vehicle. Thanks so much for all the work you guys put in, I am so thrilled with my new car!!!

Blake Killin

The financial guy was good the only problem was that after I bought my suv that took it to put gas in it and wash it but when it came back they only put like 10 bucks worth in and when I ask why they didn't fill it they told me because gas is expensive and it comes out of our pocket.but I just put that money in your pocket I drove over 300 km one way and spent over 30k on an suv and they can't fill the tank that's b.s. if you ask me

CAROL J OR GUY MCNIE

I went in for an oil change & had my SUV serviced by a pleasant young man named John. He explained everything that was being done with my car. When it was finished I asked if he could help me with my cellphone as I could not get it to work properly with the bluetooth etc in my car. John tried to help me himself but it still would not work, so he asked me if I'd wait & he'd see if he could find a salesperson who would be able to help. Unfortunately I did not get the gentleman's name, but he immediately came over & got everything working in less than 5 minutes. I am very happy with all the service I received & I appreciate the extra time spent. Many thanks to the pleasant & knowledgeable people I dealt with at Wheaton. Carol M

Michael Lebras

Great dealership and staff!!

Julia Martin

Fabulous service. Very friendly staff. Highly recommended.

BrdStDance

Since I bought my 2001 Denali from Gord Strongman at Wheatons, I have had nothing but great service! Everyone there knows that I’m super fussy (it looks as new) so they treat my car well! If I had one concern it would be that the service man need to be more careful with his greasy boots and hands . Only sometimes, the running boards are left greasy, the lock keys have grease on them, and the windows have water drips/eyebrows where the windshield wipers had been tested both front and back. Most attendants, however take care of these concerns, and leave my car as sparkling as when I brought it in.

Susan Bryon

Stepped right up for me with lovely service people. Highly recommend!

B G

Just had some body work done on my dads vehicle. Amazing service by John and his team.

Technician Saskatoon

Great experience

Gail Beattie

We have leased many vehicles through Dave Wheaton GMC both for our personal use and our business. Vaughn and Mark are fabulous, friendly and helpful. They value our busy schedule and have always gone above and beyond to make sure that we have the cars we need and that we are happy with our choices!

Phil Arctander

I have dealt with Dave Wheaton GM for over 20 years and they have always treated me with the utmost care and attention I would expect. Thank you

Louise Gordon

Wonderful staff and service both bodywork and mechanical. Feel confident knowing repairs are done right the first time. Thank you.

Shirley Peach

Too much evidence of drug use, debris everywhere, Lot used to be full of Cars for sale, used to enjoy looking at all of the different cars, especially Corvettes, now everything looks sad, neglected.

John White

No complaints. Frank and Brett done a professional job in every aspect. Could not ask for a better job. Would recommend this franchise to everyone. EVEN THOSE THAT ARE NOT INVOLVED IN THE SALE ARE VERY HELPFULL. BIG HAPPY FAMILY.

Clarke Engineering & Welding Ltd.

My on-star report , stated there was a recall on my GMC Sierra SLT, for the air bag sensor, I took it to Wheaton. The service was prompt, courteous and professional, I would not hesitate to recommend Wheaton to my friends and family. Sincerely Dave Clarke

Landon Martin

I have had multiple service visits to Wheaton GM with my 2017 GMC Sierra truck. The service has been top notch and I have dealt with Danial Hall from the service department on all visits. He has exceeded my expectations and has been both professional and real, giving me tips and helping me to get the most out of my vehicle. He always answers my questions with real answers and kept me in the loop on anything and everything during my services. Thank you Dan! Landon Martin

B Christine

Absolutely love taking my car to Wheaton. They're customer service is amazing, they always go above and beyond. Took my car in for an oil change and when I picked my car up it was freshly washed and vacuumed!! Yay!!

Rooke Marine Towing

Always great service and friendly staff, thank you!

Nicholas Russell

I bought a truck from Martin. I found him extremely helpful in getting the right truck at the right price. He listened to all my concerns and I felt like he really made every effort to help me in the decision. Would highly recommend.

Cici Arsenault

Awesome service!! Will never want to go anywhere else. You can tell they actually care and fix things properly the first time!! Very much appreciated!!

Tom Thompson

I had incredible service as usual from John Margates in the Body Shop Quality work done on time. However I am distressed to read recent reviews on a service advisor I hope they address an obvious problem

Carla Kerr

The Wheaton service dept was excellent to work with to get me back on the road. They listened, and provided clear communication throughout. They really have made the process easy and painless.

Scott Warren

The whole team at Wheaton’s is amazing. Highly recommend buying from this dealership. Straightforward, knowledgeable and fun!

Alex Hawkins

Super fun car buying experience. The sales guy Jesse went above an beyond helping me with my search and was patient the whole way through as I flip flopped around with my want-list. He answered all of my questions in a timely manor and never missed an opportunity to offer coffee or water while I was at the dealership. When I finally decided on what I wanted, Jesse fought to get me a fair price on the vehicle. Everyone else at the dealership was professional while keeping things fun, and Jesse even continues to answer my questions with professionalism even after I’ve taken the car home.

Carrie Charlesworth

Service department is always fantastic. Exceptional today, they were ready for me, cab was called I was at work in no time. My car was ready & washed, pick up was just as easy. Thanks

ahmed muratspahic

If you're going in for a vehicle or just to browse ask for Lawrence, knows his stuff isn't pushy at all and just provides the best customer service. Tons of experience too from Kelowna to Victoria ????

West Coast Ghost Crew

I loved Wheaton but their service department has not been helpful at all. After spending alot of money on a new vehicle I was more than disappointed

Mark White

Had some work done at Wheaton Chevrolet Body Shop, great service in and out in a day. John and Jenn easy to deal with, friendly service , Good Work on touch up of my car

Randy

Excellent sales team! We love our new truck!

Ken Brach

Rose & I had a very friendly and low pressure experience purchasing a Chevy Bolt from Adam McKenzie at Wheaton GM. Adam was very experienced and professional answering all our questions so we could make an informed decision.

Two Five O Nico

Wow. After dealing with a few other dealers in town, and getting unfavourable results I walked into Wheaton with quite the situation. Immediately I was met by Adam M, and he introduced me to what is now my new truck. Both Adam and Derek worked tirelessly to get me my dream truck and meet my payment requirements. Absolutely stellar guys here and I couldn’t be happier with the outcome. I would definitely recommend to anybody looking for a new vehicle!

Donna Forster

Excellent service! All personnel Professional courteous and friendly.

Eli Kara

I had an amazing experience buying my new car here. Even though I went there to buy a Camaro, I ended up buying a great looking Corvette. My salesperson, Adam McKenzie was extremely helpful and answered all my questions and made the whole experience very pleasant. Also Martin at finance dep was very professional and made the financing process very easy.

Lorne Shaw

Had friendly respectful service

Alex Robinson

Recently brought my 2017 Volt here mostly for the convenience of being close to work. Turned out to be a great experience. Recommended.

Susanna Gerencser

Welcoming staff and great service, would definitely recommend them.

Darrell Quiring

I just purchased a 2016 Colorado with assistance from Sean Haylow. Overall it was a smoothe, low pressure, and satisfying experience. I definitely recommend contacting Sean if you're looking for a new vehicle.

Derrick Sobotka

Wheaton GM has, yet again, gone way above and beyond for another vehicle purchase. I wanted a very specific vehicle which wouldn’t have typically been found at a GM dealership but Frank O’Brian was able to make it happen. This was now the seventh vehicle we have purchased from Wheaton / Frank. Each and every vehicle has come with amazing service. We have been met with such incredible energy that over the time we have actually become friends with both Frank and Mark. Mark has worked wonderful results with financing for us each and every time. Some vehicles we have purchased outright for personal use and some leased for business use. Each and every time Mark has always worked to give us the best terms available on the market. The current Jeep Grand Cherokee I asked Frank to locate for me is the absolute best vehicle I’ve driven and they made the process so quick and easy we even had time to all get together for dinner afterward to catch up each other’s lives. Where else would you hear of this from a car dealership? Never, it’s just more than that a dealership. So much where I drove from Kelowna to pick up the new ride from Frank and Mark. It stands to reason that we will be buying / leasing more vehicles from Wheaton GM, Frank / Mark in the future .

Nasser Amini

I wish there was less than 1 star in review to choose! Theses guys try to sell a car to you and they don’t care if anything goes wrong after purchasing. I’ve bought a nice and pricy Chevy Tahoe which I really liked it but there was a paint issue on the hatch door and the dealership didn’t care of it and I’m really disappointed with my first experience with Chevy Canada and won’t come back again.

Marek None

As a small business, our dollar has to go a long way, that said this is the second vehicle we have purchased through Dave Wheaton GM in Victoria. We have always found the staff to be honest, transparent and personable. We are very satisfied with the value and service we received and the support we continue to receive. We fully recommend these folks for your sales and service needs. Great products, great staff, great service. BC Home Builders Corp

Janessa M

Ted, at Wheaton GM, is the best! The whole company is cordial and works with you to get the best possible outcome for you and your vehicle. Friendly staff, knowledgeable and reliable. Ted worked his magic and got us exactly what we wanted ! Thank you so much for our new Denali, it's perfect.

ayush kakkar

There body shop is really good and i love the body shop people really helpful and john is the best. But the service people are kinda rude i had some problem with my lights and they said they would give me a call when then can find something on it and how to fix it but like months passed and no one called and i went in for another service and they just gave me some weird theory that it won’t work cuz it’s a 2017 model and 2016 one’s do not the newer ones they are just lazy and lack customer service.

Floyd Mailhot

Very courteous very confident good customer relations

Kenneth Mcgechen

Worst dealership ever.Sales guy would not answer any my ?'s. All I wanted was a quote on my used accord and gave me the run around. I am glad to say had no problems with Campus Honda and bent over backwards to do the deal.No B.S. and now picking up my new Civic.My name is Ken and forgot sales person but was arrogant and condescending.Never go here.

Chris Wille

Fast and courteous service. Thanks Dave in parts for getting my back on the road quickly.

Brian Atherton

Had an appointment today for an oil change/inspection and I have to say it was an incredibly poor experience. Note that I understand FULLY how tough it is right now for many businesses, as they aren't able to keep the same number of staff. I sympathize. My appointment today was at 11:10; I arrived exactly at that time and waited. And waited. And waited. At 11:35, after not being approached at all and watching staff sitting around inside, I decided to go in. One of the staff members (Dan H. according to the website) was quite rude and unhelpful, telling me to go back to my car. It REALLY does not take much to be polite and explain you're busy and won't be long - apparently this was too much for Dan to do. Another staff member was okay but not exactly friendly. To make things worse, I didn't receive my car back until 4:30pm. It should NOT take 5 hours for a simple thing like this. I get that they may be busy but if you're too busy to do something basic like this in a timely manner you're probably not scheduling your clients properly. I won't be going back to Wheaton and certainly do not recommend them.

William Weston

Excellent service as usual.

Lez-lee Bamford

Great experience , fast reliable service as always.

Mike Darby

Great service and great product. Jim did a great job for us.

Samantha Currie

Adam McKenzie was our advisor and he was awesome! He made the process easy and without stress. We’re very happy with our 2021 Trail Blazer, it is definitely best in class!

Mona Richardson

The sales representsrivr that we dealt with, Anthony, was very pleasant and helpful. There was no pressure at any time, just a willingness to work together to find us a vehicle that suited our needs and our budget. The general manager and the finance advisor were also very helpful, pleasant and polite. We would recommend this business to any one who is looking for a new vehicle.

Lisa-Marie Ahnert

Best experience I've ever had at a dealership! I went in for some service work and they got me in fast and answered all of my questions. They were incredibly thorough and resolved an issue a different dealership said they couldn't find. The only thing was the communication day of was a bit lackluster and they didn't get my vehicle looked at the same day, but they were accommodating when getting me a rental for the following day. Linda and her team are great and I will definitely be returning!!!

Laura Carson-auchterlonie

Awesome service! Thankyou Frank Obrien and Mike Vaskic. Travelled from Duncan to avoid another horrible experience at Island GM. You were both amazing and I would highly recommend Dave Wheaton to anyone! Laura:)

Angela Jimmo

The service is always excellent and all the service staff is very personable, knowledgeable and kind.

david ryman

Great service\body shop and sales. Very few issues and they were taken care of promptly.

James C

The dealership was very corteous and quality of service was exceptional

Kenneth Cockle

Salesman Frank provided incredible first class service. He worked for my complete satisfaction. Thank you

Patrick Haesevoets

After 14 years of service it was time to trade my old GMC truck in for a new one. Anthony and Brett gave me a fair deal on my trade and were able to track down the exact truck I had in mind. Couldn’t have gone any better. Extremely happy.

Andy Larkin

Brock in sales is a champ! From start to finish he was there to help at all stages to make the purchase of my vehicle a breeze. Thank you! **since purchasing my truck I have to also add that this has been the best service/parts department I’ve ever had to deal with at any dealership

Amanda O'Brien

Amazing dealership. We love our Terrain, and are on our third vehicle from here. There is absolutely no where else to buy a car in Victoria.

monkeysass100

Cody was great. Made sure everything was in working order and clean. Derek was great in the financing dept. Got me a low affordable payment. Great service from the whole team. Thanks y'all.

Norma Greig

Great service and the car was ready before time

gerry gass

I agree with your policy of not providing gas in your loaner cars, but you should let the client know up front. I was surprised that the the tank was almost on empty but I see your point. I would have liked it if you had had told me that I had to put $5.00 in

Ker Hil

Recent oil change staff courteous and completed in a timely manner

Jia Yu

Services good

Chris Fisher

My father recently bought a used Cadillac Escalade at Dave Wheaton. He had just lost his wife and we needed to trade in her car. Brock Holland was such a wonderful guy to deal with. Very patient and understanding with my grieving dad. It's very apparent that he cares about his customers. Thanks again Brock.

Jim Mcculloch

Great location..Great staff

Sabrina Loiacono

I really appreciated Ryan the service manager and Tim in sales. They are good guys. Buying a car at Dave Wheaton is convenient and easy.

Shamus Supernault

Kathy in service department got my car in fast and the crew got it back on the road 24 hrs later, despite having to order in parts. I'm very pleased with the service!

gayle gordon

My husband and I bought a used Mitsubishi from Wheaton Chevrolet And are very pleased with it. Our sales consultant was a Jesse Rayson This young man was a pleasure to deal with. And we would highly recommend him to all our friends We think he should get a bonus ????. Thanks again Gayle and John Gordon

josh a

The WORST service department. I've spent $60,000 at this dealership and they wouldn't cover a $40 GM part that failed a month after they replaced it unless i paid a $100 fee for the inspection from my extended warranty -- claiming that i must have abused it. It's a hydraulic hatch arm, how does one abuse it? Opening and closing the hatch a dozen times? it just boggled my mind. They lost a customer over a pittance -- the lady who runs their service department is just unbelievably petty, rude, and obtuse. This after being charged over the quote just about every time we've been in there... yet, never arguing. I guess that's what happens when you reward poor behavior though... it never changes. Good riddance, i took my business elsewhere, never to return. So long!

Rick Wiertz

Friendly staff. Work completed quickly.

Robert McLaren

Great service from Linda T. in the service department. The staff always make sure you are looked after, as well as your car. Also, thanks for the car wash.

Kevin Wilson

Always like going to Wheaton for service, my wife took my vehicle for me as I had to work, I didn’t appreciate hearing that my wife got yelled at for not wearing her mask while on the vehicle, I could understand if she got off our vehicle but she didn’t.

WILLIAM STUART

John made our service visit very easy and convenient for us.

melissa boudewyn

Cody Sutton was my Salesman. He worked really hard to try and find me what I was looking for although I wasn't even quite sure myself. He found me something in my price range and that I am extremely happy with. All the staff were so nice and professional. Cody went above and beyond and had a lot of patience with me over multiple days and test drives. I would highly recommend. Thanks guys! I love my Chevy Trailblazer!

Charlie Tuna

I have had many dealings with DAVE WHEATON GM from there cheerful Service Writers, Fixed Right the First Time Mechanic’s, to the front desk team of Jen and John in the Body Shop. I trust this dealership for all my vehicles needs even though they are not all General Motors vehicles.

Paul Walde

Attended for a GMC recall repair. Very friendly and efficient handling by Linda who within minutes dealt with all the paper work and all I had to do was wait till my keys handed to me as my car driven up to the front. All within 0.5 of an hour. No hassles,WOW. Could not have been any better. What service should be. David W

Matthew Howe

Excellent service all around. I would highly recommend Wheaton as a dealership with integrity and professional quality.

johnny sutton

Very Professional ,I was treated like gold . Knowledge of everything was second to none! Ted Sakousky was a pleasure to work with and I highly recommend him and the dealership

E Ehm

Have dealt with Wheaton for many many years now. Always pleased with their service. Staff are friendly, knowledgable and most important I find is "honest". I will continue to have my vehicles serviced there. Linda and Tim particular are fantastic :)

Kevin Judge

Buying a new vehicle is actually exciting and scary at the same time, as it is your second largest investment that you will make. The people of Wheatons are professionals, by the time you sign the papers, you know you were treated well. Congratulations to Marty Clermont the best sales consultant I have ever had the pleasure of dealing with, and Mark Cofell who explained the art of leasing a vehicle . You got to love the XT5. Regards, Kevin Judge

Pat Burrows

Linda is always knowledgeable and helps you ascertain the best thing for your vehicle that isn’t unnecessarily expensive I appreciate this especially since we moved her from another province and did not purchase the vehicle from Wheatons. Hi recommend Wheaton device department

Steve Herbert

Service department excellent, much improved over previous years. Give them a try, pretty sure your won't be disappointed. Premium service experience here. Good job Wheaton!

Michelle Laberge

Have been a customer of Dave Wheaton for 10 years. Always great service from the sales and service teams. Would recommend!

Susan Korneychuk

I moved to Victoria from out of province and needed a front license plate holder. Chris and John got one for me, put it on and had me on my way in minutes. Thank you for the great service and welcoming to the island.

james Becvar

Good

Josh Hof

Shady dealer. Unfriendly staff (yes Tim I’m taking about you) Don’t trust their repair shop. Refused to fix a bunch of issues on my ATS. When I got a new pair of tires I asked to have the good tire back. Danial gave me the broken tire back to sell the good one. I specifically asked for the good one back. Also They tried to charge me for repair covered by the Cadillac warranty program and refused to fix other issues covered by Cadillac on my 2018 model. Scott is a great guy though 4 stars for that guy

jim mcculloch

Great place to get service work done..

Bryn Clingwall

Wow. Just got hung up on multiple times from a parts boy. Try being a little more professional and teaching your staff some customer service skills. Pathetic. Would never recommend-this business. Go 10km down the road to another Chevy dealer.

Brad Lockett

The only GMC dealership in town to use This guys are top notch ????

Meesh Pimlott

I went in for a quick oil change as I found out that I was given 4 for free with the purchase of my car! John was amazing! I had my 8 year old and 9 month old daughters with me so we decided to go for a quick walk in the sunshine while we waited. When we got back, John was vacuuming the car and was almost done with the oil change as well ???? He was super friendly and also helped with some questions about the car too! Awesome service! Thank you!

Braydan Tookey

This dealership’s approach to problem solving and customer service is flawless. I approached the dealership for help with a unique and difficult situation and had the pleasure of receiving personal service from the General Manager, Sales Manager, and an awesome Salesman. It’s experiences like this that ensure lifetime customer loyalty. Thanks Wheaton, great work!

Steve Cooke

Brought my 2013 Volt in because a check engine light was on. I'm told the solution to this problem is to install a software update, and that will make the check engine light go off. When I asked what this actually was, or what the software patch actually fixed, they couldn't tell me, or tell me anything about what was even wrong in the first place. All they could say is 'this makes the check engine light go off and we have no idea why, but oh, you owe us 150 bucks now'. What a scam. Expressed how insane that was, and was offered nothing in response. Was not at all impressed by this experience, or the cost. Wouldn't recommend buying a Volt to anyone because you have no choice but to get hosed by the dealership for all required service work, including 'convenient' software patches that generate revenue for GM but do nothing for the user.

Valerie Kolonel

Friendly staff and quality work. Quite happy with the excellent service!!

Ryan Haskell

Dave Wheaton has been such a pleasure to deal with. My wife and I had been looking for a specific truck for a long time and Wayne and Brett went above and beyond for us when they knew one may be coming in. Wayne was so kind from the second we stepped in the door and went above and beyond to make us feel valued and that our time was important. Brett stayed late one evening to chat with us about concerns and really help to make our transaction easy. Great team and wonderful service! Ryan&Jess

David Little

I experienced an electrical challenge with my truck and brought it Wheaton. Embarrassingly enough, it turned out to be a very simple issue/fix. The Service Department manager assisted me in diagnosing the issue on the spot and advised me how to address it myself, saving me time and money. I could have easily been swayed towards pricey work, but instead I was provided with outstanding care and service. Thank you.

Terry Hepburn

Went for a “quick lube”. When we arrived, signs said to stay in your vehicle, so we did. It took 15 minutes for someone to acknowledge we were there. In the meantime many people walked by and noticed we were there, but none stopped and said we will be with you soon. We were just left sitting there wondering if we should leave or go inside, even though the signs said to stay in your vehicle. After saying all that, once we got inside we were met by a gentlemen by the name John, who was absolutely amazing. John actually deserves a 5+ rating.

Karen Seginowich

Our son’s car needed servicing as the motor was overheating while driving. So we initially took the car to a neighborhood garage, however, they did not have the correct tool to do the job, so they recommended that we go to the dealership, …

Andy Delege

$134 for a lightbulb never going there again for service they quoted me $2200 to fix my truck they said I had a whole bunch of oil leaks in the front brakes need to be doing I went to Canadian tire they couldn’t find any oil leaks they said they never seen a better undercarriage on a truck with no oil on it Dave Wheaton said $2200 was going to fix my brakes and oil leaks. Canadian tire didn’t have to fix the oil leaks they put fresh oil in my truck did the brakes Taxes included $805.00 I don’t know Dave Wheaton can’t imagine what a oil change would cost on top of the brakes would probably be another $300 this is my experience with Dave Wheaton

Elli Lesoleil

I chose Dave Wheaton GM to purchase my first new car, ever!, and it was an excellent experience. I felt very comfortable at the dealership, where careful Covid protocols are in place, and was welcomed by Frank O'Brien. Frank was extremely knowledgeable about the car I wanted to buy, and offered so much helpful information. He asked very good questions and listened carefully to my replies and needs. I really enjoyed the experience, the test drive, the review of options, and found the process to be transparent and fair. I met other members of the team, who were all very helpful. I was so happy to get my car, and I love it! Frank set up my phone, and gave me a lot of details for operation of my vehicle. I would recommend Dave Wheaton GM unreservedly. Frank, Dave, Adam, Rose, and the rest of the team were wonderful to deal with! Thank you!

Michael Moorhouse

The people at Dave Wheaton are knowledgeable, friendly, prompt, and accommodating. I have been purchasing GM vehicles from dealerships all over BC since the 1960s and my experience with this group and the dealership in general has been by far the best.

ginandlea

Buying the car was great, servicing the car, not so much. Service lady was very rude to me after she had made a huge mistake. No apologies even when I was finally able to connect with Tim the manager. He basically said she probably felt "backed into a corner" and that he would only address all staff re this problem, not Kelly. Guess he didn't want to incur her ire! Yes Tim, it's good that you have a relationship with your crew but not when customer service suffers. By reading other reviews looks like I'm not the only one with this complaint. Servicing car somewhere else.

Jade Victor

Dakota was able to help my famiy out so much with finding us the right vehicle in our budget. We didn't know car shopping could be this easy. Will definitely come back

Cordell Phillips

Friendly, knowledgeable staff who made everything super easy and the best service experience I have encountered.

Andrew Hrushowy

Today's weather made me really appreciate my new GMC Terrain. Thanks so much to Adam and Mark at Wheaton GM for getting me in this great vehicle. I had very specific needs and as soon as it arrived on the lot Adam was right on it and gave me the call. I sat inside for 10 seconds and new it was the one. I will never go anywhere else!

nita mcburney

Lovely team and great vehicles! Thanks Brett and team! :) Love the car!

Garry Rai

Tim Dalgleish & Brant Roshinsky were very helpful & knowledgeable about my decision to purchase a 2019 Cadillac XT5. My previous 2012 Cadillac SRX served me very well with the service department. I've recommended Wheaton to my family & friends. I look forward to a positive loyal relationship with Wheaton in the future. Thanks, Garry Rai

Todd Holler

Just bought our second vehicle from Frank and the experience was awesome. Top notch service, knowledgeable, no pressure sales staff. A pleasure from walking on the lot , to turning my new key and driving my 2015 Silverado home. Thanks again Frank for a job well done????

Daniel Haylow

Absolutely love this place! Great staff, great service. Would recommend this to anyone looking for a new or used vehicle!

Damon Gray

So easy. Kept me up to date Happy to accommodate my anomalies. Thanks guys

Jake B

I called to get to get a quote for a power steering pump. Mark answers and informed me there where two options. One OEM one acdelco. I asked the difference and if the OEM parts was acdelco too. He was unable to give me a concrete answer. So I asked for the part numbers. He refused. I explained to him that I am a loyal customer and that i just wanted to look the parts up myself,to which he refused again. I dont know if this is store policy, but I have never had this issue the many times I have called in the past. I told him he was operating in bad faith and that I would take my business elsewhere. What's even more ridiculous is that I can find the parts numbers online with my vin.

Paul Lamb

Mark in the lease department looked after us and was instrumental in makimhg sure we were taken care of .

Trevor Cowburn

Service is great and dealt with Brock come see him. He will work his hardest to get you into the vehicle that you like

Shannon Nicholson

Great service! Kind and respectful staff.

Jaquis Ittah

Very happy with the service and very helpful!

Rod Wehrhahn

Excellent service

Owen Demarce

Sales department promptly fixed an issue with a money owed. The Service department is awesome, always fast and very helpful. I would shop again.

A S

Never found the issue of the vehicle. Mechanic done a quick check up. 1. He said tire rotation was needed. Tires and wheels are only six months old no need for rotation. 2. Air filter and cabin filter need to be change. I just replaced last month. They would have charge me $170.00 for them to replace them. The mechanic did not physically checked mist of the said problems on the quotes but went with the maintenance period of the car. Personally, I will go back at this dealership because they money grabbing shop. I will not recommend them even you have a warranty on your vehicle. They find something wrong and charge you a lot.

Paula Moore

A very nice woman helped me. What I loved about her was how she took the time to answer any question I had. She taught me things about my car that I should have known. She never made me feel foolish for not knowing. This is the second time she has helped with servicing my car and she is consistently the same. I appreciated such great service.

John Ozard

I would be remiss in my duties if I did not thank Adam McKenzie, Nic Glover, and Adam Poxon for a great job! The no pressure and finding a better personal options by Adam McKenzie lead us from a CT6 to a XTS V sport which was totally the car my wife and I should have. He was very courteous, knowledgeable on car functions, ready to resolve any problems and also spent his valuable time helping us. I would totally recommend Adam McKenzie if you’re looking to buy a GM vehicle. To GM management, this guy is a keeper!

A Google User

Great service. Able to get in same day and they provided taxi chit to get me to work.