Reviews of Victoria Hyundai (Car Concessionaire)

Patsy D

Pleasant people but very chaotic and uninformed. Service Person told me that it would be a minimum of $130/hr for EACH diagnostic. I have a brake light out, a window that doesn't open, a door that doesn't open. He said"yes the diagnostics will cost $390 MINIMUM before anything is fixed. I called another mechanic who told me that is ridiculous. I went in because of a recall. Got home and see on my bill that the recall not addressed. My bill had an oil change and new brake light bulb only . I still had 2 prepaid oil changes so after at least 30 minutes, they reversed the cost of the oil change. The shuttle now only picks up until 330 pm. Who gets off work that early?

Betti Lott

Service was perfect and all staff so congenial. Many thanks

Sierra Kelly

We went in to look and left the very same day in our new Tucson! Collin worked with us to get what we wanted most in our new vehicle and worked with our budget. When we had a couple concerns a few days later Tristen worked with us and we left happy again. I would recommend Victoria Hyundai for your next vehicle.

Tanille Geib

Had an amazing experience buying my first car with these folks. Great energy, awesome service!

Everett Dahling

Very helpful and patient during the buying process. Tanner was knowledgeable about the car and was there to answer any question. Very nice people and place. Was able to get a great car (2020 Elantra) at a deal I'm happy with. Thank you! Love my new car.

Kelvin White

Friendly and professional. Efficient and orderly process to ensure proper understanding of what needed to be done. Great communication during the time in the shop. Contactless payment. Review of the service and vehicle at pickup just as efficient and orderly as the checkin. Excellent experience.

Steve

Great service as always.

Naomi Larkins

I just bought a new Palisade from Tanner and team at Victoria Hyundai and the experience was awesome! This is my third Hyundai and the best purchasing experience yet. Everyone at the dealership was well suited for their position, well prepared and made the experience a pleasure. They took excellent care of me. I highly recommend the brand and this dealership.

copenhagen wntr

First off I just want to say, what a solid sales and service team! Scott Muir did an excellent job finding me the ideal vehicle!!! Very professional to deal with and overall a great experience through and through. Megan Young in Service was a delight to deal with! She went above and beyond with getting my vehicle in for service and explained all the maintenance required in an easy to understand way!!! Thank you so much for the excellent service! Victoria Hyundai has won me as a customer for life!

Chris Bakos

Andrew Hubbard was my sales representative and he was awesome. No heavy sales tactics, just good old fashioned friendly courteous service from start to finish. Way to go Andrew, you were brill. Also have to say that ALL the staff at Hyundai were fab. Would I recommend this dealership? Absolutely... top notch experience. Chris in Sidney BC

Dawn Lucavs

Was sold a car with a tire extended warranty that turned out to be null and void so I ended up paying for a replacement on a warranty that isn’t worth the paper it’s printed on. A total runaround with service and very unprofessional treatment. Would not recommend.

Dan D

Kieren is the best! We won’t deal with anyone else. He made a feel so welcome! Thanks again Hyundai!

Mike Bourgeois

Quick service and great follow through.

Natasha Beckow

If you are looking for an easy, enjoyable, full-service experience you MUST go see Kieran at Victoria Hyundai! The entire process was seamless and I never felt any pressure to buy. Kieran was patient and kind, he answered all of my questions, and ultimately secured the EXACT car I wanted at an incredible price. After purchase Kieran went above and beyond to make sure I understood all of the features of my new car and ensured all my purchase needs were taken care of. I am beyond impressed at the level of care and attention I was given ????. I love my new car and will definitely return to see Kieran at Victoria Hyundai in the future! ????????

Vivek Chanddru

I leased a new Hyundai Elantra here last month. It was an amazing experience. Mr. Matthew was excellent with customer service. He was patient with all my questions and went through the entire process with me. It all moved like a breeze and the coordination effort was amazing! Even after the sales is done, Matthew always kept in touch and helped me out and answered any questions I had with the new car! So happy to have chosen Victoria Hyundai!

Scott Higbie

Great experience shopping here. Came one Saturday with no firm expectations, but left the same day with all the info I needed. Tom helped me find an amazing deal on a 2009 Tucson, and demonstrated exceptional customer service. I will definitely be back!

Garrett Jensen

Great team. Great service. Great popcorn. Great overall experience. Thanks especially to Collin For his vast knowledge and great personality!! Will be returning for sure.

Destin Gepilano

I am very pleased for the amazing service I got over at Victoria Hyundai. Big thank you to Taylor for helping me through my journey on purchasing my first ever car! I am proud to say I am an owner of a 2013 Genesis Coupe! It was such an …

Alex Jensen

Picking up a delivered used car from affiliate dealership Kelowna Kia. Kieran made sure the test drive and pick up process went smoothly and was low stress! Val the insurance agent was also very helpful in setting up my insurance!

sara bear

Collin was amazing! In all our emails, texts, phone calls and in-person meetings, he took considerable time and effort to explain the ins and outs of all aspects of my purchase and took a genuine interest in finding me to the best car for me needs and wants. Even after my purchase, Collin was quick to provide me with the documentation and information I requested. I will be recommending Collin to anyone who asks!

John Weston

Took the car for the entire day, informed me on pickup that they didn't have the part and had done nothing. Everyone was very apologetic as usual, but, uh, still really sucked.

Michael Qu

I went to this Hyundai dealer to find an affordable hybrid car because of the current high gas prices. All other makes were too expensive. The sales manager and the owner were super helpful and helped me make the right decisions. There were plenty to choose from and the environment was bright and clean. Update: my purchase of my Ioniq hybrid was successful thanks to this dealer that gave me a great deal.

Joel Bayliss

Thanks to Dan Houle, Tristan Marshall, and Bruce Blake for helping us move to our new Ioniq. We love it!

Jorge Haro

The whole experience was fantastic. They really went to work for my wife and I. A big shoutout to Dan Houle who was In our corner the whole time. Also a big thanks to Bruce.

Pauline Probyn

Had a great experience purchasing a car at Victoria Hyundai. Collin Levesque, Sales Consultant, was extremely helpful and patient. He even washed my old car when a seagull pooped on it. The whole car! My only gripe would be that the car I purchased did not go full screen with Android Auto, only Apple Carplay, and a different salesperson asked to assist said it was an Android Auto issue not Hyundai. Not so as statement from Hyundai rep months ago reflects in an online news article and I think they would have known this. Switched to Iphone and all good. Overall, it was a very positive experience and I would recommend Collin to anyone who needs a new car. Love my new Hyundai!

Sarah Timmins

I am new to British Columbia, and I needed a new vehicle, I went in to look at a new vehicle to purchase and I walked out the following day, with a brand new 2020 Tuscan! Dan was excellent to deal with, answered all my questions very quickly and was very professional through-out the whole process and experience! (Taurus Pride!) He went above and beyond to get me the best deals possible! All the staff at Victoria Hyundai were also exceptional and very patient through each process! Worth it just to go talk to Dan and the team, even if you are only "looking" at buying... and especially for the FREE HUGS! :) Thanks for everything!

Cathy DelFabro

Great helpful staff. Brandon and Tanner were great and answered all our questions.

Vic Hollefreund

This had been a bit of a drawn out affair. However, I really appreciate Crystal Martin who kept me informed on what was going on. She was great. Your new service rep.. Jennifer was very good as well.

Naima Houssaini

What a nice experience!!!! Usually, I apprehend the dealerships because they act pushy and aggressive. However, Collin Levesque changed my perspective. He is a calm, knowledgeable, and very kind person. He respected my point of view and suggested to me exactly what I was looking for. I feel that I made a decent deal with the trade but most importantly,I left from there satisfied and happy. Thanks for your business Collin at Huyndai Victoria.

Noelle Fraser

We had a great response from the customer service team in the service department which was impressive (and much appreciated) given the tight schedule that they are running on at the moment. The shuttle service was also great! Thank you!

Candice Peterson

Went to look at the electric kona, but none in stock. Sales were helpful and not too pushy. Will go back when car in. They do have some lovely new vehicles.

Irene Wallace

Yesterday was my first service apt with my new vehicle. It was not a great experience. I arrived on time for my basic oil change apt at 10:30am and was told they were short staffed and would need my vehicle will approx 4:30pm. Really!! 6 hours on one of Victoria' hotest days on record. And even though had arranged for shuttle beforehand, they could not take me to Sidney where I now live. So I had to "hang out at one of the malls" which made for a LONG afternoon. When I entered Service Office door, the woman handed me paperwork and asked me to move over and line up (no one else was in line) in area of service consultants booths. Two men were working on some files and after approx 10min of no acknowledgement, I sat down on a couch to rest. After a period of time, I stood again on one of the spots. FINALLY one of the consultants asked if he could assist. Wow!!!! After approx 5.5hrs in the heat at the mall, I called rhe shuttle. I am also.going to asume my vehicle was already finished and sitting outside BUT no one called to let me know it was ready. After getting my keys and signing off, I was pleased to see the comp wash job was a good one (except for terrible job of front window which I will now today have to go and get the bugs off) I discovered they had not vaccumed the front floor mats as promised. I called and had to return for that job. The young man did do but no apology was offered. In summary, my first experience at Hyundai Service Victoria was horrible. I have to HOPE future visits are totally better.

Leslie Bateman

I dropped my Tucson off at the Hyundai shop at 7:30 am for the fall service and it was done by 10:00. It was washed and vacuumed and ready for me to pick up. No surprise charges were on the bill….it was just as I was told it would be. I was very happy with the service.

Trish Dyck

Kieren was very helpful, knowledgeable, and we left being very satisfied with a choice that worked for us. Hyundai has great cars!

Joanne Lott

I just recently purchased a new 2022 Hyundai Tucson at the Victoria Hyundai dealership! My experience was a wonderful one. Taylor Berge was nothing short of amazing. He was professional, courteous, personable and attentive at explaining every step of my purchase. Answering every question asked of him. I highly recommend going to see this nice gentleman at the Victoria dealership if you are thinking about buying a new or new to you car.

Lynda Veilleux

I had a very smooth and easy experience at the dealership. They got me a great deal on a brand new Venue which I wasn't expecting. They were warm friendly and I felt very much taken care of during my experience.

Estelle Carmona

Taylor Berge went above and beyond to get my family the vehicle we needed. Very happy with my experience and my purchase !

Ted Riecken

Friendly and efficient service. The service department is always attentive to concerns and has a solid customer service orientation.

Wes Barber

Kieran recently sold me a previous owned 2018 Kia, best buying experience by far. Zero pressure to buy, and once the time came, him and his sales manager Taylor were stellar. They got me into something perfect for what I was looking for and it fit right into my budget with money left to spare. Great team and these guys have access to pretty much anything!

Stephen Baxter

Just had my car serviced, and very impressed with the experience. I have been a customer for many years, and frankly previous visits were often mediocre, but lately I have found them top-notch.

Penny the Cockatoo

Excellent Service all around! I absolutely love your shuttle service driver as well. She is such a great person, so kind and friendly! Also found out that she lives right in my own neighborhood.

Chris

Took my vehicle in to get a new fob with programming. I was scheduled for an appointment four weeks later. When I arrived for my appointment, I stood at the service desk line for over 10 minutes with no other customers in line. Lots of service workers walking around. The floor manager asked someone to check me in and after waiting a few mins, he finally checked me in himself. It's worse than waiting at ICBC drivers' services. I was told it would take 2-3 hours (which wasn't communicated to me when I booked the appointment). Also, I would have to wait longer for a complimentary car wash and vacuum. Waited in the lobby for 2 hours and paid for the new fob (which works excellently). Returned to my car that wasn't washed or vacuumed. I only went here because it's the only place to get a fob for my vehicle. I won't be back for any reason. Overall customer service 2/5 Parts 5/5

Nathan Thangaroopan

great experience. did not know how to drive stick and David was kind enough to give several lessons. Bought the Veloster N and love the car !! Great Dealership - very friendly and awesome dealer. Highly Recommended.

Swag Starr

New to town. They vacuumed and washed my vehicle when I had a tired patched and installed the tire, replaced my spare complimentary. The quality of care is at the highest level I’ve seen in this industry. Especially, when you hear about being ripped off. The value of the service superseded the cost of the service.

Micaela Smith

Literally burning a pile of your money would be more cost effective and less of a headache then doing business with this dealership. Dropped my vehicle off a month ago and they only “found it” yesterday so keep that in mind if you ever leave your vehicle with them.

Kirsten Kopp

The dealership is under new management and it shows. I was prepared to test drive the car I was looking at and buy it at another dealership, but Nick took such great care of us we took a chance. It was an excellent experience! Every step of the process was easy and we felt valued. We’re loving our new Kona electric! We would highly recommend buying a new or used vehicle at Victoria Hyundai!

Craig Cotter

The actual service experience was good. Booking the appointment was a nightmare. The on line booking system that one is encouraged to use is not driven or controlled by the dealer (Kot auto group) so when you've booked your service at a specific time you get no confirmation from the service centre and when you call them they know nothing about your booking and as they are simultaneously booking they are over booked. Someone needs to get a grip on this situation. Actual experience with the Rep and communications with them was prompt and factual.

Zana Siskin

Collin Levesque is my sales rep at Hyndai. Collin is respectful, professional and a pleasure to deal with. I highly recommend dealing with him. Everyone else involved in the purchase of my new Kona was professional and helpful as well. All in all: the best car purchase experience I ever had!

Maddi Ereiser

I am only giving them 4 stars because there was confusion at the beginning of my experience with meeting times but after I was taking care of it was a very nice experience. I went in buying my first brand new car and Collin was super helpful and efficient. He made my first buying experience very enjoyable. Would highly recommend!!!!

Laurent Goldstein

I drive a Genesis 2016 G80 and experienced an issue while travelling on the Island, not able to get a proper reading on the engine oil level due to a faulty oil dipstick. I was very pleasantly surprised to see that the Victoria Hyundai dealership had a Genesis specialized technician, which is very rare here in Canada. He was super friendly, resourceful and happy to help me, despite the fact that I did not have an appointment. I would recommend any Genesis owner living on the Island, to visit this dealership.

Stephanie Formosa

Hyundai Victoria has great service and excellent warranty. Collin Levesque helped us find the vehicle with all our needs and was very attentive through the whole process. He was patient and willing to answer our many questions. Thanks, Collin! Everyone at the dealership is friendly and helpful. They went above and beyond to win our business, very appreciated!

House of Vieira GMAIL

Quick and friendly! Very helpful to deal with and even took the time to explain what was being done and why.

Ozzy N.

Very unpleasant experience with their service department. Very disorganized and expensive service. No clear explanation as to what was happening and no idea as to why their app had told us to go there... you miss 2 days of work for nothing... the answer I got was "someone push the wrong button." As if that was funny or something. Left my car for a simple service that actually took 3 hours! To find a battery that somehow due to bad design of the car gotten under the drivers seat. $600 dollars to find it and remove it. Never going back again.

mary lou gorrie

Polite, professional..

Linda Motchman

Thank you for your friendly, helpful service. My day had some unexpected stressors but your cheerful help made things go so much more smoothly. From Kate who answered the phone when I called at least a half dozen times, to Julia who booked my car in and let me know when it was ready, to Megan who booked me out, and made the appt to have more repairs done (the service was THAT good that I'm coming back) and to Mike who so helpfully drive me home and picked me up again the next day, AND to the unseen mechanics who actually worked on the car - thank you all.

Melissa Taylor

Friendly & helpful! Megan was thorough and clear and I had a great experience with her as my point-of-contact.

Benedict T

Ben, the Business Manager did a great job in wrapping everything up for us. Excellence Service! Kudos Ben and Victoria Hyundai! Keep it up!

William Pamplona

I do not recommend this place to work their new administrators use unethical tactics do not power them the employees treat them as slaves and handle a high level of hypocrisy the bulin the dicrimination and false promises to their in pleados forsan them in such a way that many of it cry and others like me resign after 8 years for both harassment and compensation I have health problems and a

Shannon Fisher

My experience in the purchase of my new vehicle with Victoria Hyundai was seamless. I used their online booking system to preschedule my test drive. I was connected with Dan Houle, who is extremely professional, personable and thorough. He answered my questions with ease, and has a true love for Hyundai products. Thank you Dan !

Adrienne Shumlich

I was in the parking lot trying to get my rusted on license plate off my car, and one of the employees (despite being done his shift) noticed and came over to help me out. They also didn't overcharge for small things I needed done on my car. Very excellent service! I'll be back.

paul helston

Collin was fantastic as well as Bruce and Shawn. We had already ordered a VW ID4 but we were sufficiently impressed to buy the Kona EV on the spot and cancel our order with VW.

Heather Tonna

Had an oil change service performed but my washer fluid wasn't topped up.

m potts

Really wonderful team here! Relocated from Ontario and had an exceptional experience with both the service and the sales departments. I would highly recommend if you are looking to purchase a vehicle, both Dan and Tristan really took the time to put together some great options based on what I was looking for and offered a fair appraisal for my older model Hyundai. Compared to my previous experiences at locations in other provinces, this dealership is well managed, efficient and genuinely friendly.

Ian Lahay

Top notch all around. We lucked out and got Dan, (the man in the bow tie), as our rep. He brought the vehicle out to our place for a test drive. Importantly, we didn't feel any pressure to make an immediate sale. He was honest, intelligent and we appreciated his sense of humour through the decision making process. It's this type of experience that latches you on to a dealership; great customer service without the tacky stuff. So much appreciated. We'll be back and thanks again Dan and team.

Courtney Willson

Victoria Hyundai Team is ready to help you find the perfect car for what your needs are. Professional and inviting they will go the extra mile for you! Highly recommend you check them out the next time you are looking for a new car ????

Jerome Mangoagui

Amazing experience with Hyundai Victoria. We are so happy with their service. We dealt with Collin L. in helping us with our Hyundai Santa Cruz. He was very knowledgeable and provided with great services. I highly recommend him if your are looking to purchase a vehicle. Friendly and professional and works his way out to help you out.

Kristy McLeod

The sales team adapted to our needs. We had an appointment and both the sales person and financial person tried to make the process as seamless as possible.

Dennis Ashley

My sales associate Kieran was amazing. He knew his stuff and was able to communicate the benefits off one model over another without making me feel pressured. Due to his excellent work with the purchase of my new Kona I will continue to shop at Victoria Hyundai!

Melissa Bingham

I gave this dealership 2 stars only because of an amazing sales women named Holly otherwise they would get NO STARS. I was working out a deal on a car that has an issue with the engine but was willing to have them work with me on it. Numbers were given, plan was in the final steps and Holly arranged for the GM to call me... Never happened! Then I get a message around 5pm from Holly that they sold it right under feet! She said she couldn't hold it because I didn't place a deposit but I was never asked to put one yet. I wasn't told there was someone interested in the car. No call prior to selling it under my feet. This was all in the span of 2 days. This dealership only cares about the sale. My husband also was working with another sales man named Kieran on a different car when we were down in Victoria the weekend before. This was how I became interested in the car. I test drove it and had my car appraised. He was going to have the engine tick looked at and call me. A week goes by and no word from him. Husband and I text him. CRICKETS. I called the dealership and that's how I met Holly. Besides Holly this place is slimmy and shady. They are only out for the sale and don't care about their integrity or customer experience. Every man for them selves.

Lance Lan

Love my 2021 Kona Ev. Vehicle was not purchased from this dealer(since they do not participate scrap it program) since day one the Kona has a tapping noise from the rear brake when hitting on the brake pedal. Googled it, seems like a pretty common issue for the 21 models and people posting online that other dealerships already acknowledge there will be a recall coming out for that. It’s quite annoying to have the tapping noise from the brake so I decided to bring the vehicle in to get it checked over. The first visit when I was trying to check in, the advisor acknowledged right away said “oh yeah there is a recall coming out for that” without asking me how to replicate the noise etc . After few hours of waiting, got a phone call saying car is all done. Went to pick up the car and they told me there is no parts. They have order me the parts and will notify me when parts arrive. Fair enough, no complaint for that. Few weeks later got a call from them saying parts are here so I scheduled another appointment to get the new parts installed. Dropped off the car there and a lady advisor has no idea what I was in for, thought I was coming in for a brake replacement or whatever and was trying to quote me the price. I told her that was a recall and parts are here. So after almost whole day of waiting, the car is finally done. I sent my wife to pick up the vehicle, she was standing at service department for 10 mins without acknowledging her( staffs chatting at the back). Weird thing on the invoice says program the vehicle with a different line( no idea why brake pad replacement will needs programming) On the way back home the tapping noise is still there and become more frequent when car slowing down itself(which did not happen before) and the scary thing was the vehicle has bunch of warning lights popped up on dash and driver side door unlocked itself and pop open on HIGHWAY. Thank god nothing happened but that by common sense has something to do with the programming. Few days later, service manager was trying to follow up the service. Emailed her with the concern, the answer was “ wow, crazy things happen, but how was the service itself?” Well, to me, the craftsmanship is part of the service itself. And I was inquiring with the service manager why there was a programming needed for brake job and no reply since. Well, guess have to live with the brake noise with a new vehicle or go upland to give other store a try when I have time. Edit* New service manager Will reached out to me right after the posting. Much appreciated for the response. Booked another appointment in to check that same concern. Technician verified the concern but there is no solution provided by Hyundai Canada. I know there is nothing dealer can really do but it kinda sucks for a new car has clunking sound.

Monique Lutyk

Dan Caissie was very helpful and patient with me as I was browsing different models and gathering information. Highly recommend going to him for your Hyundai needs if you are looking to purchase a vehicle. Was friendly and attentive, all around great service!

Caidence Kurrat

I just got a car through Ben Jillings at Victoria Hyundai. Ben was absolutely beyond amazing. He went above and beyond to make sure I understood every single part of the process l, he was there for me every step of the way. I am so happy with my car and I have Ben and Victoria Hyundai to thank for it. If you are ever thinking about getting a new vehicle I strongly recommend Ben Jillings. I can’t possibly say enough about how incredible my experience was. Thank you so so so much Ben and Victoria Hyundai

Ixara Neilson

My experience at Hyundai Victoria was exceptional. I was introduced to Scott Muir through a friend and I knew right away that I would be doing business with these guys. He is a straight shooter and a super positive guy. He introduced me to his sales rep Dan Houel and we were off to the races. Dan is good guy and definitely personable. He walked me through the processes and was super thorough and helpful. I had to think it over so I went home and then booked another appointment and they were relaxed and non pressure, even though I know all sales people should ABC. On my second visit Dan went over some specifics and I decided to buy. I dealt with Bruce Blake for financing and he was insanely helpful and a pleasure to work with. My experience at Hyundai Victoria was above and beyond. The Kona is an amazing vehicle and I am loving it soo much! I highly recommend you go here and experience their attention to detail, kindness, and professionalism. Thank you Dan good luck the new baby! Thank you Bruce good luck with the new book! Thank you Scott for being such a great guy! I look forward to seeing you guys in 6months or 6000kms. ????✨????????

joe b

Highly recommend Dan! Great service helped me get into a great car. Thanks Dan!

Misha Smirnov

Nick from sales was great to deal with! Highly recommended, five stars. We were less impressed with financing as we were signed up for the wrong type of extended warranty and our scrap it application was not processed on the first go. We rearranged our Saturday plans and had to scramble for a babysitter to make it in on a Saturday so the sale could be processed for month end.(We were happy to do that so sales could get their bonuses, because Nick was so nice) Once I reviewed the documents I discovered the mistake in the warranty(we wanted EBR) and that our scrap-it application did not get pushed through. I had to make a second trip and correct those issues. Ryan did fix the mistakes fairly efficiently once I made him aware, but issued no apology. Everyone makes mistakes, but this could have been handled a bit better. This review was changed to 4 from 5, due to the experience on Monday.

Mindy Helland

A big shout out to Taylor who got me approved for auto financing when absolutely everyone else, Canada Drives included, denied me! I love my new 2016 Nissan Pathfinder. Thank you again Taylor, you're the greatest!! I just can't get over how great and awesome the staff is there, I'm so greatful to be part of the Victoria Hyundai Family ????????Still in love with my car ????????

Candace and Kareem Negm

My experience at Victoria Hyundai was quite positive. This is actually the third vehicle we've bought there in the past 15 years. The sales team was professional and did not pressure me. I came in asking to test drive an EV, and they gave me one overnight. I fell in love with the Ioniq (my second EV) and they gave me a good deal for my trade in. The whole team did a fantastic job, and were quite pleasant to interact with. Well done to Kieran, Taylor, Ryan and Vala.

Pranav Baburaj

Immaculate service by Kieran from Hyundai Victoria

Ilana Deutscher

Dan made our car shopping experience fun and exciting rather than stressful! He was very friendly and helpful throughout the whole process. I was never spoken down to by any staff there for being a female (an experience I l previously had at another dealership). The customer service is incredible by all staff I interacted with there. Bruce was also lovely and made our experience with the financial part of our purchase seamless! Would highly recommend Victoria Hyundai!!

Jacqueline Parra (Jacky)

I've been there 3 times. First time it was evident the salespeople were there to only sell higher end cars. They didn't even care if I bought a car or not because I had a low budget at the time. Then, I bought a 2015 Hyundai elsewhere and brought it to that store for a key replacement. The kind guy helping me with my towed car went inside the Hyundai store to see where he can drop off my car and when he got back he personally told me the people inside were not nice to say the least. Either way, customer service was pretty bad and I wouldn't go back there.

Matthew Hill

They were transparent and fantastic to me. Which is rare with a dealership as I’ve had experienced that were not positive but this one definitely was! Staff was polite and helpful and if I didn’t live in the Lower mainland normally I would go here!

Tanya Gowers

Another great experience and excellent customer service purchasing our second vehicle from Nick at Victoria Hyundai. I highly recommend Nick he knows his stuff and quick at getting it all done!! Thanks again Nick!

Kenidy Welyk

*Update* - It's taken me some time to rewrite my review as my initial experience was so pleasant. At the time of purchase I was told my options for extended warranty and it was made clear that with the warranty I chose I would have paint chip repairs for the duration of my loan and tire/rim repairs for the first 12 months because "with new vehicles people tend to curb their cars and we want to offer replacements within the first year of ownership". When it came time for me to use this warranty to repair some minor scratches and have my rims on the car fixed/replaced I was informed that I was misinformed and that the warranty does not cover anything that wasn't caused from the natural elements. Upon the initial purchase of the car it was handed over to me with chewed gum in the passenger door and what looked like chocolate on the back headrests; however, the team did take the car back and detail it which I appreciated. Now that I have had the car for 7 months, it already has squeaky breaks which I will need to have looked at - I did not expect this from a 2021 Kona. I do love my car, but I feel manipulated and lied to based on what I as told at the initial purchase. *original review* Purchased a vehicle from Tanner this week. He was very accommodating and made the experience of buying a vehicle very pleasant!

Laura MacPherson

Glen was fantastic with helping me figure out my vehicle situation! He was very pleasant and professional, and there was absolutely no pressure from him at all. Working with Glen was like working with a friend and I would absolutely recommend him if you're looking for an easy-going, approachable salesman. Tristan was also very helpful and friendly :) Hands down, Victoria Hyundai has been the best dealership that I have dealt with.

Thomas Harder

I would highly recommend coming here for a car purchase. Not only because everyone we met was an incredibly nice person, but because the service was top notch! Ryan Nordheimer listened to exactly what kind of vehicle we were looking for and what kind of budget we had, and found us the perfect vehicle. He explained everything about the car in a way that anyone could understand, and he wasn't pushy or aggressive about making another sale. He honestly cared about finding us exactly what fits our needs the most. I very much appreciate the thorough yet easy going work ethic everyone has here. 10/10 Would buy a vehicle from here again :)

justin schembri

Helpful staff; the sales staff and Mr. J Fleming who initially contacted me after a quick and easy online application made my sales transaction quick and easy, not only did I get a new vehicle but my interest rate and payments were lowered with my trade in. My best experience in buying a vehicle in all my years. Professional and accommodating. I will be returning for my next vehicle upgrade for sure!

Baby bell214

I would highly recommend Matthew Bourassa! He provided amazing customer service and in the end found me my perfect car and for a great price. He was able to accommodate my schedule for meetings and test drives. As well as go above and beyond when an accident with my old car occurred. If you are looking to buy a car at this dealership and want someone who will work with you, provide great customer service and work within your budget he is your guy!!. I also had a great experience with Bruce, who provides any financial services you may require. He does so with a smile on his face and has lots of knowledge about his offerings. Thank you to you both!

Darin Jess

Got in right away to see the Service Tech, and Brain communicated when the service was complete. Also, the techs offered a few suggestions on things to maintain yet didn't feel pressured to do it all. SUV was ready and detailed (washed) on time. Very happy with how Brian looked after me as a customer.

Jaye Lee

Service staff were nice and friendly, shuttle was nice and driver was extremely nice. Everyone is short staffed, the work was done in a timely fashion.

Simona Mitu

Thank you team Hyundai! Christina is kind, patient, and answered all my questions.The process was painless, awesome car!

Ian Easter

We picked our new "baby" (Kona EV) from Victoria Hyundai last week! I seriously can't say enough about our salesman, Jarrett Richards. From the moment we met him, he was genuine, honest, friendly, knowledgable and completely changed my (horrible) past experiences of pushy car salesmen. Jarrett kept us informed during our wait for the baby to arrive and when it came to completing the sale, he was exceptionally professional and went over and above to make sure things went smoothly. And...he continues to check in on how we're doing! I can't say enough about Jarrett and his contribution to the dealership. Give the boy a huge raise!!! LOL

A P

Staff seem to into their career and not attentive to customers. Complementary coffee would be nice while waiting for vehicle service. Otherwise so far so good

Bill Heuman

Got our new Kona Ev yesterday thanks to the great effort by Dan Houle and recommend him in sales. Bruce Blake, Ryan and the owner Brandon actually made us feel apart of a team to purchase with no pressure. Thanks all. Stay safe and get lots of rest Mr. Houle.

HypeR Dylan

Excellent customer service offered by Megan on the service team. I have a Santa Fe that needed a replacement part. She went well above my expectations on fixing the problem throughout. Great service Megan!

Kristine Gretzinger

I’m a very nervous car buyer. I’ve been burned before with online used car shopping so I wanted to buy it off of the lot. Josh at home and I made me feel super comfortable and not creeped out! Thanks for changing the car dealing game and making me truly feel that there Was no pressure coming in!

Gordon Thurston

I was perfectly happy with the service. Thanks.

Vicky Mittal

Hey, I just came here to buy new car with my brother and i asked some time to discuss and the sales person named Ben Jillings got frustrated on us and moreover he was telling us that the deal was done. however we didn’t even sign any documents. That’s the worst customer care i have ever seen. If you are facing this kind of behaviour even before buying a new car, I don’t think so they gonna cooperate when you just bought it and have any issues.

Stephen McCarthy

Although my wife & I did not purchase our vehicle at Victoria Hyundai, we found Collin & Tristan to be very helpful and eager to help us in our search. They were engaging and attentive when discussing our needs in a vehicle. If we are ever in Victoria for a new car, these gentlemen will certainly be the starting point for us.

James Charles -Roberts

Nick was very helpful and professional. Easy process. Happy with the vehicle and price. Happy to join the EV revolution ????

Nathan Wood

Collin was so helpful and knowledgeable. He went above and beyond my expectations in finding me something that fit my needs and getting me into an elantra that I am just delighted with. Bruce was very professional and was able to get the financing to work for my situation incredibly quickly. I cannot recommend the team at Victoria Hyundai more highly. Great product. Great team. Great price.

Lorna Jacobs

I had a totally Positive experience. Nick Sitonin, my sales consultant, was personable, knowledgeable, supportive & totally listened to my auto needs. I was picked up at my home. After the test drive, I was taken to the dealership to finish the sales transaction. I was whisked from department to department. No waste of time. It was a "One Stop Shop" (including auto-insurance). Victoria Hundai is a well run business. I definitely received "5 Star Service". Thankyou

Nikole Crooks

Hyundai Victoria were awesome! Got me into my dream car super fast, knew my situation and were understanding of what I needed. Dan was great and really committed to making sure I drove away happy. Thank you all for the great service!

D. River

First time back since new ownership. Very good customer service, from reception to service writer and beyond. Cole was very profesional and delivered a repaired car at time promised. Had an intermittent misfire problem. Service techs nailed it.

Carly W

Had a great experience here test driving a Kona EV! I had my yearly maintenance here and they did a great job at a very affordable price.

Brett Cane

Friendly staff, extremely efficient in responding to enquiries and patient in explaining various (complicated!) financial options. Got a very good car (2021 Venue) for a very good price. I am glad I will be associated with this dealership for check-ups and service in the future.

Bob Marinett

Tristan was very helpful and attentive and he sourced the required part from Ontario ahead of schedule.

Debbie Lawrence

First time getting detailed. Was extremely happy with interior. The exterior had some concerns but I now understand they cannot be addressed with a detail.... tree sap drplets and caked dirt under hood spoiler. But great job overall.

Cindy Feres

Many thanks to Dan Houle and the team at Victoria Hyundai. Dan's service was superb, he was attentive to what we had to say and guided us through the buying process with humour and professionalism. I would not hesitate to recommend him.

Keerit Jutla

Great people and great service. They go the extra mile for you.

Thomas B

2013 car has had its second recall in 2 years, I call up hyundai victoria for help- Ryan in sales tells me that no one is around to help me with my leaking fuel line recall in the engine compartment, Sweet. Thanks guys, very unprofessional. I guess that is why he sells hyundais. All you care about is making a sale. And taking advantage of people who buy these cheaply made cars. Wish I had never bought this lemon

Heather Campbell

The engine sized up. Fortunately, it was a recall and was covered by Hyundai Canada. The people I dealt with, and there was a lot of them, were very professional. It took a month for me to get my car back but they kept me informed every step of the way.

Craig Maguire

It is truly not very often that I ever leave reviews however, I simply have to share my personal experience today with Victoria Hyundai. Folks, I have never experienced with any business, much less an automotive dealership, the astute care …

Brian Baird

Dan Houle and Bruce Blake have restored my faith in the car buying process. I purchased my last two vehicles privately because I was sick and tired of the "slick" salesperson persona. A few years ago, the local Dodge dealership cost me roughly $35k in loses after the hybrid battery on a very expensive SUV died with less than 170k km on the Hemi .. but oops warranty is over, too bad. Dan was thoughtful and consultative. He took the time to evaluate my needs more than his need to "get me in the car today". There were no games during negotiation. Bruce Blake was fantastic with getting all the terms & paperwork done. He took the time to answer my questions. His answers were precise and on point (yes, I cross checked what he said). KOT Auto Group has earned my trust. I would recommend checking them out if you are in the market for a new or used vehicle on Vancouver Island.

Mat Bruyere

So, I've read reviews on this dealership and the majority of people have been pleased with their service so I wont discredit them on one bad experience had by myself. I purchased a vehicle from the dealership. The deal for the vehicle and the process was simple, no pressure, and as I was in a hurry so they did everything to the best of their capabilities to make the deal happen and get me back to work. We shook hands on a deal and got the call saying it was all approved that night. My fault for showing up unexpectedly to sign papers, when I arrived at the dealership they were not ready for me. They even changed the terms of the deal. Which was frusterating. I told them what I wanted and after they said yes they changed it up on me. I know the banks are the people who create terms but you shouldnt be telling a customer the deal is good when it really was not. Upon delivery of the vehicle. They told me the vehicle was good to go so I show up with my 2 year old daughter ready to just jump into our new vehicle and go home. When I arrived they apologized and said they needed to put gas in it. Not a big deal I'll take gas haha. We waited for him to arrive back from the gas station. When he started backing it up towards me I noticed a brake light was out. I pointed that out they immediately fixed it. Now being at the dealership with my 2 year old for an hour and half it was starting to get difficult to wait. They arrived back and I put the car seat in, put my daughter in, jumped in the driver seat and bam I notice a rock chip straight infront of my eyes starting to spider. Now I'm frusterated, because I feel like that were trying to pull a fast one with me and I was not getting the quality of car that I had expected from this dealership. They made an appointment for me to bring it back the following week. Arriving at service the following week, I showed up for my appointment and was told they wouldnt have enough time that day to do it and to bring it back the next week. That's annoying. At the end of the day everything was dealt with and done so I am happy with my purchase. The experience of getting it was not great. Sales team is young and could definetly benefit from more training. 1. Big mistake my sales guy seems to be making is booking clients for service on your day off. Try making sure your clients are coming in for service when you are at the dealership. Even if that means making the appointments for your clients. By you being there for their service days it gives you an opportunity to check in with them, help them if they need it, and they see your face everytime they come in so the next time they need a vehicle who do you think they'll go to? The guy that took care of them for the last 4 years! Its new way of selling you need to provide more of a service now or people are just going to shop online. And talk to whoever responds to their message. Just one free tip for your young sales team. Get them booking their clients service appointments, and that could possibly avoid a lot of people from leaving your dealership to go to another and bring about more referrals .

George Barnhart

Much appreciation to Dan Houle and Bruce Blake for helping with the purchase of our new Kona EV.

Daniel Bernardes

This was my first experience buying a new car and what a treat it was! Kieran went above and beyond to make sure we had the best experience and left the dealership with our dream car. Ben the finance Manager also made our experience a breeze, being newcomers to Canada he took extra. steps to ensure we fully understood the whole process. We left with an awesome car and a great impression of Victoria Hyundai. Thank you!!

Matthew Rossander

Just bought a 2015 Ford Focus from Nick at Hyundai and I have to say it is great. I am very happy with the purchase, Nick made the process very easy and was very accommodating to my situation and answered all the questions I asked. Very glad about my purchase and with the people at Hyundai.

Cheryl Meyer

I had an AWESOME!! experience at this dealership. Kieran made me feel comfortable & relaxed through the whole thing. He wasn't pushy at all, which I totally loved. He went above & beyond, to make sure everything thing was good. Eric was very nice also. I love my Tuscan & will definitely come back when I'm ready to upgrade. I'm thinking a Tuscan Hybrid in the future ????

Alex Shahbazfar

Colin is an absolutely amazing sales advisor and person! He was very professional, upfront, yet friendly. He has really good knowledge of all the cars, their specs, resale values, etc. Thanks Colin!

Justin Lo

Pleasure to have done business with Ben Jillings at Victoria Hyundai. He was accommodating, understanding, and willing to go out of the way to make sure I walk away satisfied with a great deal. I will defiantly suggest Ben to my family and friends who are looking for new or used cars at Victoria Hyundai :)

Taylor Heywood

I recently bought a Hyundai Venue from Collin L. Could not be happier with the crossover and with his salesman skills! Great guy and a great dealership to buy from! If you are looking to buy a new car, I highly recommend Collin Levesque.

Steve Thompson

Good quality service, friendly staff, but their appointment system is really inconvenient. It should be possible to make an appointment for the time that your vehicle actually rolls into the shop. Waiting around 3 hours for an oil change seems excessive.

Shane Hazelton

The place overall is great and has super friendly people but I recently got terminated for absolutely no reason as I had a hurt leg I got sent home my manager insisted to get a doctors note which I did then she said I could have another day off after I said I could come in and when I got in the next day I was terminated bad place to work don’t recommend very short staffed not understanding

Salty Shyster

Excellent service all around. Even though I was buying an inexpensive used car, the level of service was the best I have ever had from a dealership. They were reasonable on price, not even a little pushy and the one small issue after purchase was dealt with seamlessly, I will be back next time I need a vehicle. This is how a car buying experience should be. Dan

Cleve Kim

Just had our 2019 Hyundai Santa Fe serviced for the first time since purchasing and we had a great experience! We worked with Adrian the service manager and he was very professional and courteous. The fee for service was also very reasonable. We will be coming back!

Phil Le Ross

No complaints, it was a small recall repair. Job was completed within a few hours and the van was washed and vacuumed. Friendly staff too!

Marlyse Lafleur

Dan Houle is really professional, friendly and knows his stuff. He is not pushy, listens to your needs and is there for you before, during and after the sale!! Highly recommend.

Danesh Haroon

What a nonsense experience booking your cars service request with this dealership. First, their online system is busted so it gives you false dates that are actually not available. Then, when you call a rep tells you we do basic oil changes in the morning. The next time you call, another lady is fine with booking service requests in the afternoon. But wait, there is another catch now. This second lady wants my Vin number. Now I'm sure these dealerships can check that when I bring my car because I have never been asked the Vin number in dozens of dealerships ive got my car serviced before. And mind you, those dealerships are more professional than this Victorian monopoly. Anyway, they won't be getting my business. I'd rather take my family on a day trip to Vancouver and have the vehicle serviced there.

Jan Andreassen

I recently purchased a used vehicle from Victoria Hyundai. It was my lucky day to find Sales Consultant Dan Houle on the floor, who was courteous and very friendly, honest and knowledgeable. He made me feel at ease and I liked him right from the get go. He never made me feel pressured to make ‘the’ purchase. The dealership gave me a good deal on my old car so I have no hesitation to recommend dealing with Dan and Victoria Hyundai at any time you are looking for a new or used vehicle. Bruce Blake, the Finance Manager, was quick and thorough in explaining the financing and warranty parts. So,,, I just wanted to write a review to acknowledge the excellent service I received from Dan Houle and Victoria Hyundai, KOT Auto Group. I am very happy with my new vehicle. There was an issue with the car’s windshield but both Dan and Elliot went above and beyond to remedy the issue to my complete satisfaction. The overall dealing with Victoria Hyundai was actually a pleasure. Cheers Jan

Eric Bird

I was recently in the market for a new car and wanted to kick a few tires so to speak. I was very interested in the Electric Hyundai Kona. All of the staff that I came into contact with at Victoria Hyundai were kind, well-versed in their products and made me feel at home. The experience was amazing. Between pre-visit emails, follow up texts and excellent customer service, I was truly impressed. Kieran Carlson was the agent I worked with and he knew his product extremely well and was eager to sing its praises! After a few test drives, lots of conversations and questions being answered, we signed on the dotted line. I couldn’t be happier with my shiny new 2022 Hyundai Kona electric. I would definitely recommend Victoria Hyundai and Kieran Carlson for anybody who is in the market for a new car!

Daniel Kersey

Hyundai Victoria has been under new ownership for awhile. (At least 2 years now I believe). I bought a new car in 2020 and have had it serviced twice at their location since then. Car washed and vacuumed, Friendly staff, and competitive prices. No complaints.

Cameron W

Prompt Insightful Courteous Kind PICK, Victoria Hyundai! These folks know how a dealership ‘should’ operate. You won’t be disappointed.

TaeHun Kang

tl;dr: Fantastic sales department with a astoundingly incompetent service department which makes Hyundai's 5-year warranty worthless if you live in Victoria. *** My experience with the sales department has been exceptional. A few months ago, while searching for a car for a friend, we met a sales consultant who went above and beyond to find us the perfect vehicle. He was straight with us, listened to our needs and requirements, and worked hard to present us with multiple options despite the specific search criteria we had. If you are just looking to buy a car, and do not have/do not care about the warranty (or are moving away), this is a top-notch dealership. If not… read on. *** The quality of the service department is mind boggling, especially in contrast to the sales department. There have been a lot of red flags I tried to be understanding about as bad luck, or at worst, negligence. That is until learning that my service advisor would go so far as to deceive me for weeks with a bald-faced lie. I’ve had two warranty issues – The first was while the car was only a year old with a leak in the AC system. Despite multiple occurrences, inspections, and obvious symptoms, they could not find the source of the leak. To their credit, they were at least willing to put in free band aid solutions of recharging the AC system periodically until I had the car properly inspected at a different Hyundai dealership while travelling (Who promptly found the leak, arranged a loaner, and permanently resolved the issue). I’m having a Déjà vu moment as I’m going through a second issue with Hyundai Victoria (Only option due to the pandemic), this time with a turn stalk issue. The first visit, I was told the problem could not be reproduced, and to come back with evidence or else I’ll be charged a diagnostic fee if they can not reproduce the issue the next visit. So I came in with plenty of video and audio evidence, and things started to look promising. My service advisor called me back telling me they got warranty approval, but they would call me in a few weeks to book the repair as they have to order the parts. Six weeks later when I made a follow up call, a manager at the service dept tells me they have no record of the part order, or any recent warranty approvals for my vehicle. Hyundai Canada corporate confirmed they did not even receive any ‘request’ regarding this issue from the dealership. After complaining to Hyundai Canada, there's suddenly something they 'forgot' to inspect across my 3 other service visits for this issue, and the service manager wants to bring the car in again for the 4th time now. As my warranty has now expired during the year-long process in which Victoria Hyundai hasn't even managed to diagnose the issue despite being given three service visits, and multiple videos, I'm told I'll be charged around $400 for the inspection if anything else is found. Things sounded fishy, so I did some due diligence calling around to other service dealers. Funnily enough, it turns out the issue I'm having is known on my model of vehicle. Furthermore, the issue isn't even remotely related to the inspection Victoria Hyundai has been presenting as my next best option. *** In the grand scheme of things, my Tucson has been extremely reliable with only minor issues that were quickly addressed by other Hyundai dealerships across BC. Unfortunately for anyone residing in Victoria, the quality of the service department here turns Hyundai’s superb 5-year warranty into nothing more than lip service and a headache inducing nightmare. I did hear there's a new service manager as of this month, and I can only hope he can turn things around here.

Lisa Simmonds

From sale to service, extremely helpful, great dealership! Definitely recommend.

Dillan Monks

Aaron Kerr, the service manager at Victoria Hyundai, has to be one of the most friendly, customer oriented employees I've had at this location. He is an absolute pleasure to work with, and has restored my trust in continuing to have my vehicle serviced at Hyundai. I'm very happy with my recent visit because of Aaron! Thanks so much!

Heather Sutherland

Made an appointment with Kieran in sales to view the Venue, and I couldn't be happier with my decision! It was a painless, fun visit to this dealership. Both Kieran, and Ryan in finance were fantastic. Thanks again!

Dimebag Daryl

It was easy and they're very helpful

Bobbi-Jean Charlton

Review - Dan Houle Sales Rep. Victoria Hyundai; I would like to take a moment and express my deepest gratitude to Dan for his unbelievable assistance in me obtaining my dream vehicle. His unending patience and the desire to make sure that I got the vehicle I wanted/needed was beyond just be a sales-person trying to make a sale, he was a Person who deeply cared about who I was and actually listened to what I had to say. I must have been to Victoria Hyundai a dozen times looking and test driving vehicles and through it all he continued to look for that one nugget of gold in a pile of rocks just so that I got what I wanted. I can't say enough about, Dan. His understanding about how this was the most important decision, with the greatest expenditure commitment I have had to make in a very long time and I wanted it to be the right decision. He bent over backwards to make this process stress-free and without pressure. Dan is more than a "Sales-guy with a Bow-tie" he is a person who cared and listened to what I had to say and really understood how important of a decision and commitment this was with regards to the purchase experience. Thank you Dan for everything.???? Bobbi-Jean

Micah Arayon

Had a fantastic experience buying my vehicle from Ben. He is great to work with! It was like a one stop shop for all of my questions and made car buying a worry-free experience. He gives the facts as they are and is extremely knowledgeable about everything! I would definitely recommend him to anyone and hope to make more purchases again in the future. Thank you so much Ben! ????

Mathew Smith

Josh helped me out and got me set up with a 2019 Hyundai Elantra Sport and I couldn't be happier! He was very easy to talk to and made buying a new car seem a lot less intimidating. Thanks again to everyone at Victoria Hyundai for their help!

....

AMAZING customer service at Victoria Hyundai!! Kieran deserves 10 stars for his service and salesmanship. It's like buying a car with your best friend. A++++ The team at Victoria Hyundai went well above and beyond for me during my recent experience there. PLEASE if you are thinking about buying a new/used vehicle for you and/or family, go here!! You will leave a happy customer :)

pirouz khakzad

the staff for courteous and the service was over all was okay. the only issue I had was that I bought four new tires they charge me $150 to install it and wanted another $130 to allign it. charging hundred thirty bucks for 10 minutes work especially while you have the car up already is way too rich.

Sandra Pitman

Always happy with the service but the down side this time was no parking and there was lots of trash laying around where I parked over by the drain which wasn’t the best experience

Jess Elsing

The only good thing about my recent experience at Victoria Hyundai was the Sales associate who treated us very well. We had inquired about a car and everything was great until we went with a different brand of vehicle. We had a deposit down for a car that they made sound like a refund would be easy if we had chosen to not go with the car. Which it was NOT. By the time we receive our refund by mail it’ll have been 4 weeks since we asked for it and even then we only got it because WE had called them multiple times. On top of that the front desk reception was EXTREMELY rude and disrespectful to us and kept telling us things like “that isn’t my job” when we asked about our refund. When apparently our cheque had been sitting there for 2 weeks but no one had the decency to tell us. But yet of course, how could we forget. That “isn’t her job”. We are extremely disappointed in their service and are happy we did not end up buying a Hyundai. I would not recommend anyone go to the Victoria location.

Peter Thaler

I brought in my EV for its first service. I was made aware of a recall (software update) which was done at the same time. Great service.

morgan van kirk

We dealt with Christina who was absolutely excellent to deal with. Very kind, patient and personable. Did not feel like your typical car buying experience. Would not hesitate to recommend her!

Christian Spencer

Excellent service. My sales person Kerian was very helpful

Silya Reinhold

We had a wonderful experience trading in our old vehicle. Dan Caissie was our sales person and he did a great job helping us to find the perfect vehicle for us. Bruce Blake, the Finance Manager, was extremely helpful and kind as well. I can only highly recommend Victoria Hyundai!!!

John Drolet

I was surprised that they cleaned my car and they even vacuumed my car . They also drove me home when i left my car for a couple hrs and then they even picked me up!

Jan Laberge

I ordered a new 2022 Hyundai. It was delivered in the time frame they told. They kept me up to date on the delivery status. Dan Houle was very courteous and friendly and made sure everything I wanted was taken care of. Very happy with Victoria Hyundai.

Tania Farghali

Excellent dealer and the staff are very efficient, friendly and helpful - especially Christina Unger:) What a sweetheart! Thank you! :)

Shlok Shah

Hello All... I wanted to share an experience that I had last week with a Hyundai dealership in Victoria BC, which I wanted to bring it to your attention. Apologies for the long email but this is what happened and such practices hurts the brand reputation: We wanted to purchase a Pre-Owned vehicle that was advertised at a Hyundai dealership website and auto trader. March 31st – 11 AM - We call at the dealership, talk to sales team, and inquire about the vehicle availability. The sale rep confirms that the vehicle is available and we asked for car fax report to be sent. At 1.24 PM – We received the Car fax report. At 2.24 PM – Since the pictures of the car on the Auto Trader were taken before the car was cleaned, we asked for more pictures to be sent. We also talk about trading my car and so send our vehicle details. The Rep said that he will get the car cleaned and will send additional pictures first thing tomorrow. Next day - April 01st at 2.02 PM - He gets the car cleaned, takes additional pictures and sends them to us. At 3.22 PM - We liked the car (in the pictures) and now start negotiating the price. By 5 PM - The price of the Car was finalized at and now we had the deal. We also discussed additional costs like 599$ documentation fee + total Tax Less my trade in value. We now had the final total agreed price. We were planning to leave on Friday morning to pick up the car but being a state holiday we were informed that the dealership was closed and so this got pushed to Saturday. Saturday morning – 8.30 AM - We talk to sales Rep and confirmed things once again. Before leaving from Vancouver to Victoria, we asked if they could deliver the car today after completing the safety inspection. At 9.20 AM - He confirms that the safety inspection and detailing of the car will be done and you can come and pick up the car. I also confirm the final $ amount to be paid again, mode of payment etc. At 9.30 AM – We are on the way to Ferry terminal which is 45 Min drive planning to catch the 11 AM ferry. 10.15 AM – The rep texts us back and informs that the car needs 2 new tires, new breaks and alignment since that was a major safety issue with the car and he cannot deliver the car without that getting fixed. At the ferry terminal door step 10.30 AM: Now he says that the car won’t be ready by end of the day because of the unavailability of parts and so discussed this with the rep and only after an agreement, we decided not to go to Victoria and instead we will head back home but we still have a deal. We would pick up the car when it is ready to be picked up early next week since the dealership was closed on Sunday and Monday (Easter Monday). At 10.45 AM – We decide that we would do a FaceTime later today once we were back home and at least see the vehicle. At 12 noon – The rep confirm that the service center confirmed to him that the stains on the front seat could be removed since they have time and they will start working on it. At 2 PM – We get a call from the Rep, he asks for a deposit of the vehicle, and so I provided the Credit card information. All good until now. At 2.07 PM – He texts us that the vehicle is on a drive with another customer. He gets to buy the car if he decides to do so. Wow…. (Vehicle with a known safety issue on the Road endangering public safety ??) I immediately call back and ask what is going on and now the next thing we hear is that another customer is considering the car. Wow… Surprising hhmm.. At 3 PM – We talk to the sales manager and explain the we have been talking for this car since last 2 days and this car is ours since we already have a done deal (with a token money paid as soon as it was asked for) At 5.34 PM – We get a call back saying sorry the car is sold and delivered. Bottom line- Never do business with people who are not truthful.

hooman andaliby

I would have give 0 if I could. These a*** ran a credit check on me without my consent.

Wendy Young

I cannot say enough good things about the service that I received from Kieran Carlson and others at Victoria Hyundai. I first did my homework and concluded that my best bet re selling my 2015 Elantra was to go through the dealer. So one day last week I phoned the dealer around noon and was transferred to Kieran Carlson. Kieran asked me if I was available that afternoon! I was and took the car in. Kieran arranged to have the appraisal done immediately. He then went through the exceptionally fair appraisal with me. Then while my cheque was being prepared I was taken home in a very safe shuttle to pick up the spare keys. When I returned the cheque was ready. And the final details re the paperwork to transfer ownership and cancel the insurance were completed! All of this happened lickety split! Amazing!

Spencer Y.

Bought two cars from this place. Pretty much got taken advantage of both times... I am hoping that the new management improves the overall experience for future customers.

Judy Kelly

My Sonata recently needed immediate service as a problem occurred which impacted the ability to drive my car and a driving trip was scheduled in one days time. The service department and its technicians and mechanics were very very busy. Tristan, the service manager, was extremely courteous and professional and said they would do their best to get a diagnostic done the next morning so they could determine cause of the problem. I was extremely surprised to get a call from Tristan the next day saying work had been done and car was ready to go! Outstanding service!! Thanks so much.

Rhonda Hilton

I got 2 recalls from Hyundai. I call for an appointment and from there all is good! Staff were professional, knowledgeable and prompt. From the 1st call to the complimentary drive home. Thank you all!

Jessica Harrison

I cannot say enough GREAT things about the service department at Victoria Hyundai! Awesome staff and on time service. Crystal and Ally were both incredibly professional from start to finish. I am new to the province and they were very welcoming and helpful! They were honest and respected my vehicle knowledge. I feel very comfortable bringing my new car to this dealership for all my service needs in the future. Thank you, ladies! 12/10!!! :)

Sooke “Meanwhile in Sooke” Wildlife Cam

I want to give a huge shout out to Sookie Dan Houle of Victoria Hyundai for his help with the purchase of my mother's new vehicle today. She Loves it!

Lynn Goodacre

From the moment I walked through the door until I left, I was treated with courtesy and care. Dan Houle welcomed me and we chatted about what I was looking for. After the test drive I went through a seamless process first with the financial manager and then got insurance and plates right on site. They took good care of me and I highly recommend this dealership!

Lynn McBride

I Recently bought a used vehicle at the Victoria Hyundai. I have to admit I wasn’t really looking Forward to dealing with another dealership as I’ve had some bad experiences in the past. I was really looking to buy private. But I saw the ad and decided to go and look for myself. I was greeted by Kieran Carlson and instantly felt the warmth and openness from him and the other staff that day. I took the test drive, loved the Kona, and lo and behold within a few hours I was the new owner. I made it very clear at the beginning that I wanted all the information and not to hold anything back. Kieran and the rest of the staff were amazing and made it a wonderful experience. At no time did I feel any pressure or feel that things are being kept from me, it was completely open and comfortable. I am a widowed senior gal and felt 100% supported and comfortable. ⭐️⭐️⭐️⭐️⭐️

Kiran Tiwana

I recently purchased my new vehicle at Victoria Hyundai and was thoroughly impressed with the customer service Nick and his managers provided. As a younger, less experienced customer I had many questions about the buying process and each was met with a great deal of explanation and clarification. I came into the dealership with a brief idea of what I was looking for and Nick did a great job showing me many options and in the end found me the perfect vehicle! I would highly recommend Victoria Hyundai to anyone who is in the market for a new car.

Lord Vanglor

Great experience, this is the 3rd car I’ve bought from Victoria Hyundai in a row and the staff and sales associates have been nothing but top notch. That’s why I keep coming back - Mike Cooper

Frederic Pons

Just bought my new car at Victoria Hyundai. Great experience, they valued my trade-in better than other brands, took care of the paperwork for financing so I didn’t have to worry about anything. I highly recommend this dealership for anyone wanting a modern car and excellent service.

Andrea Pasta

Staff are super helpful and polite. And the shuttle ride home while my car was being serviced was a really nice touch, I was surprised that they drove me all the way out to the Westshore!

Olivia Warren

Great Experience with Tanner at this dealership! Got me into a great car that I feel comfortable and safe in. Very happy with my purchase and the customer service experience I had with the whole team at Victoria Hyundai

Graeme Campbell

Service team is great and keeps you updated on your car. Crazy busy, however, so be aware if you have to book in or get a "last minute" thing fixed it might be a while before they can make an appointment.

Toby Stewart

I have to say I get less impressed every time I go! So this is a wonderful way for you to up your services! I brought my car in early at 530 am because I had to work and knowing that it might take an hour to change the oil! I gave a time of 130 pm to pick up or after 530 because I had a split shift and that was my only time off! So expecting to get my car at my lunch break I received a call during my shift stating that they were so busy that I should look to pick up my car in the evening! Well great! You could have book me on a less busy day. This was the first time I dropped off my car and had to wait all day! Also I had to leave work early just to get my keys for my vehicle because I finished after 530 when you closed! So I am looking to get a refund on my vip oil change package ASAP so I can go somewhere else to get service! And I never got my car wash! My car was there all day so no excuse! Someone can wash a car within 12 hours! After spending over $50,000 I want some service! This is not like buying McDonald’s and they forgot fries! That is over my one year salary so I expect something better than a used car lot experience

Nicole K

Awesome Awesome. I went in, told them what I wanted, and they made it happen. Lance, Cole, and Tom were all great people to deal with. I would recommend this dealership to anyone looking to buy a car. Great experience. Prices and vehicles are good too. STOKED with my purchase. Thanks guys!

Lindsay Meissner

Had a great experience at Victoria, Hyundai. Tom, as well as the management team, were excellent to work with. We had plenty of opportunities to try our vehicle and ask questions. We came in multiple times without feeling pressure to buy or commit. After many months, in many dealerships, in many cities, I can say that that is truly rare. Thank you!

Amber O'Connor

Everyone here was amazing, I worked with Luisa and Tristan directly and everyone was so friendly and helpful! They filled the gas tank and filled my new car up with some goodies while i was signing the papers. Exceptional service at this dealership and I will definitely be returning for any future purchases!

The Car Guy In a Bowtie

Hi Everyone! I'm Dan 'The Car Guy in a Bowtie' I work here and I love what I do! Meeting people and finding them the perfect vehicle makes my job exciting and rewarding! Management is great and I'm off to a great start ... awesome place to work!

Paul Nielsen

Victoria Hyundai was extremely low pressure sales. I appreciated that. At no time did I feel pressured. They came with a fair offer right off the bat and no games had to be played. Collin in sales and Bruce in the business office were both a delight to deal with. Thank you Victoria Hyundai.

leoguiyangco

Well.. Just No one reach me after my inquiry. :-(

Kili Nimani

Best car buying experience i had in many years .

Keri Davediuk

My dealings with Victoria Hyundai have always been pleasant. I have taken ownership of my third Hyundai Tuscan (my last two from the Victoria dealership) and as always my experience was great. Eric found me the exact Tuscan that had all the features I needed and wanted. I was able to take delivery of my new SUV the same day and the rest of the team helped push the process through as quickly as possible. I’m loving my new Tuscan!!

Linda Sawchuk

We just bought a car from Victoria Hyundai and drove away very happy! Our salesperson Dan went above and beyond and helped us get a great vehicle for great value. I would highly recommend stopping by this dealership if you are considering a new car. The Hyundai line up is impressive. Go and see Dan, the bow tie guy!

Emma -C Schram

I really enjoyed my experience at Hyundai. I would highly recommend that for your next car purchase. They aren't pushy at all, the experience was more like going to visit friends!! They are very considerate of your needs and desires and work hard as a team to fulfill them. Even my 7 year old daughter didn't have a single complaint the entire time we were there!! Great team, great cars.

Sara Burke

About month ago, I drove past Victoria Hyundai and had noticed a Hyundai Genesis on the lot. This car is my dream car. So I had to check out the car. I fell in love with it right away. I went to their website and filled out a trade in value option they have. It gives you an idea of what they will pay you for your car that your trading in. Well of course it is just a guess of what they can offer. Nick Sitonin contacted me and asked for me to come down and check out the car and talk. I wasn't sure at first. I didn't think it would work in my favor. But went down anyways. I have to say it was the best decision I have ever made. Nick was very helpful and friendly. He made sure I was taken care of. They took my car out for a drive. They came back with incredible deal! I have bought a few cars from different places. I have always had to really fight for what I want, and what works for them as well.. well Victoria Hyundai came back with first offer and I was impressed. Ryan in the finance department was great as well. Met the manager, and he was super friendly too. It was an over all an amazing experience purchasing my dream car off Victoria Hyundai. I absolutely 100% recommend them. See Nick Sitonin. He is amazing. I promise you won't regret it.

sara kendrick

Dan was your sales person. It was the best experience we've had buying a car. He was very thorough showing us everything and answering all of her questions. We would highly recommend him.

Triston Line

This dealership is run really really well, the staff are great, I asked the sales department for an alignment, safety and new tires for under $1000 on an older classy sedan and they delivered it. Every time I've gone in for service they've done as asked and went the extra mile to make sure the car was clean and well taken care of. I've never left feeling stressed on concerned and they always quote reasonable prices on anything you ask for or that needs to be taken care of in the future.

Brittany Munro

The staff at Vic Hyundai are friendly and direct. My only complaint is that the parking lot is very cramped, so if you're going there arrive early in case you have to drive around for a bit.

Karen Winters

I booked an early morning appointment so that my vehicle would be done early! I was told that my vehicle would be needed for most of the day as they had back log from the day before. Would have been nice to know that before hand! It was finished earlier than originally stated and everything was done that was supposed to be done.

Corinne Bargen

We recently traded in a car, got a scrap-it ticket for another vehicle and purchased both a new electric KONA and used e-GOLF from Victoria Hyundai. We were really happy with the service we got from Dan (our salesperson), Brandon (owner) and Ryan (business manager). Our transaction was complicated because it involved so many different vehicles and we felt respected and well informed throughout the whole process. Thanks Dan and team!

Hannah Faye

The whole team at Hyundai is great, I specifically dealt with Jarrett who was extremely professional, knowledgeable and friendly. Jarrett was very patient and ended up finding the perfect car for me within my budget. 10/10 would recommend.

jayda konnila

Kerian did an amazing job helping me understand every aspect of buying my brand new 2020 Hyundai Accent. Staff were exceptionally nice and welcoming unlike most pushy car dealerships. I look forward to visiting again.

Tammy Cadwalader-Brown

Dan was a great salesman to work with.

Denise McGeachy

Very thorough in all aspects of the service experience from the communications to the work.

Dana Reinhardt

The service department always seems to be quite chaotic and under -staffed every time I bring my car in for service. I have been a Hyundai customer in Coquitlam for 15 years and the service in Victoria is notably lesser.

Ross Robertson

Great service

Lynne Turnbull

We did not expect to buy a new car but we are extremely happy with our upgrade. The staff right through from Collin Levesque, our sales person to the manager Scott, were personable and made sure we understood what was happening every step of the way. We will recommend this dealership wholeheartedly.

Mike Hodson

I've bought 5 cars from Victoria Hyundai over the years. I've always had a positive experience there. They've gone above and beyond time and time again to get me into the right car for my family at the time. I highly recommend them to anyone looking for a quality ride at a good price

Janika Ekdahl

A wonderful buying experience! I cannot recommend Victoria Hyundai enough. Tanner MacPherson, Ryan Hoffman, and Tristan Marshall were friendly, knowledgeable, and so nice to deal with. 10/10 experience from start to finish!!

Gursaran Singh

• So I bought my first car in Canada. I would to say how extremely pleased I am with the service and hospitality me and my family received during all my visits. Collin is a great guy. I would like all of you to meet him once you are here. He is patient, attentive and the extremely helpful. Bruce was very wonderful and patient in explaining the warranties for my new car. I would recommend these guys for anyone willing to buy a Hyundai. Cheers to Hyundai Victoria for making it a wonderful and easy experience.

Manan Vallecha

Really good experience. Got my loan approved when other dealerships couldn't. The sales rep was Christina Unger and she was really nice and helpful. Good staff that is knowledgeable and polite.

Mr Cowan

Seems like all they care for is profit. I drive a 2017 Tuscon, I receive calls often asking how my Santa Fe is doing. I request for them to stop the calls but still get them. Not long ago I got new tires as it is law for winter tires to drive around BC outside the island, went in for a quick wiper fix and was told the tires, brakes, and wheel alignment were damaged and will cost 300 to fix. The Tucson only had 25000 when I went in so that makes no sense. I went to a hyundai dealer in Alberta for a oil change and he said everything is okay. If I plan on a new vehicle, it won't be Hyundai Victoria

Pj Nadler

Excellent service department techs, good experience with sales team, and owner of the dealership. Above average of what one would expect from a car dealer. I feel appreciated as a customer. Very satisfied so far.

Ravi Reetoo

My fiancee and I went to Hyundai Victoria to buy our first NEW car and what an amazing experience it was, thanks to DAN! He is a very patient person. He made sure that we got what we were looking for, and even better. He was not just a sales person, but also was a great listener and did his best to care for our wishes and needs. We went a couple of times at Hyundai Victoria to talk about our options and Dan was always accommodating and helpful all along. His calm personality coupled with his great positive attitude and knowledge made it simple for us to make our decision in purchasing our new car! He explained everything in detail and the walk-through was precise and clear. We would recommend Dan and Hyundai Victoria for your next vehicle purchase. We love our New Elantra, Thanks Dan!! Carolyn and Ravi

Timo Snieder

Sales associate Ben Jillings helped us to buy our Mazda 3. We are very satisfied with the value of the car we got and the whole process from test drive to getting all the paperwork done was quite efficient and convenient for us. I strongly advise doing all your research about the different options for insurance and financing before you go to the dealer as it will speed things up.

Sara Naderi

Got my previous car and the new one from them. I can simply say it is all that I need and more. Always received the best service and everyone is super nice.

Alita

Had an excellent time finding a car down at this dealership, both Ryan Hoffman (Financial Services) and Dan Houle (Sales) took great care to get me behind the wheel of the car that i was looking for. I had a fun experience buying my first vehicle, and i would highly recommend giving these guys a visit. Thanks again Dustin B

Graceolomew

My experience getting my new vehicle was great. The staff were very welcoming and helpful and were very positive and friendly. It was a somewhat long but simple process and they were ready and willing to help me through every step and make it as easy as possible.

Jennifer Shiplack

Amazing service helping me find a new vehicle especially with the distance difference (Victoria to the Sunshine Coast) as well delivering my vehicle to me! Thanks for the great service Ben Jillings

JSR

Kieran was very accommodating, the team was very nice. It was a great experience.

Gary Lunden

Excellent customer service by all! Our salesperson Dan Houle, "The Bowtie Guy" was [and is] very thorough and understanding of our needs and wants!

Katrina mae Halpin

Outstanding customer service from Bruce and Kieran.

Alissa Archibald

I'm a little late posting this review (sorry Collin!) but I feel like it's still well deserved. I am so beyond thrilled with my new Hyundai! Everyone at Victoria Hyundai is so kind and welcoming, but Collin especially. We walked in on a whim on a Wednesday afternoon, and Collin was extremely prompt and attentive with us despite having a few appointments that were about to roll in around the same time. Even though he was busy, he took the time to show us the ins and outs of the Venue (not once but twice!) which we greatly appreciated. After having some rather disappointing experiences at other car dealerships in Victoria, we were blown away by Collin's knowledge and charm! I've had the Venue for just about 3 weeks now, and I'm so happy with it! I will definitely be sending all my family and friends to Collin in the future. Thank you Victoria Hyundai!

Bill Boyd

You said you’re seeking “perfection “. Perfection is not possible in this business. I realize that the business is overloaded. Not to mention the completely inadequate parking lot. You cannot really predict when the car will be ready since unexpected things happen regularly. In my case, since I live on a gulf island, I cannot leave my car there early in the morning and wait all day for it to be serviced because they are behind schedule. I have to get the ferry back to not incur additional hotel expenses. Also, it is difficult for me to do much shopping while waiting without a car. A ride to a shopping centre does not help much since i may need to shop at more than one location and cannot carry everything on foot. If perfection is the goal then I would need to be told, when I make an appointment for 9am on a day, that the car will be ready by 1 pm for example. I know, impossible. On another note, your service people are very nice and patient so there is no problem there. Update: After talking to the service manager he indicated that because of my comment they have adjusted their way of servicing people from Gulf Islands so that they can make the ferry back to their home in time. Customers with island addresses will automatically be flagged when they make an appointment. Because of this I will adjust my star rating up.

Cassidy Caron

Steve from the service shop introduced me to Andrew after receiving news that my old vehicle required a costly repair that might not be worth it for the price of the vehicle itself. I was not expecting to have to purchase a new car and the idea of having to go through the process was a very stressful thought. Andrew was very caring and concerned about my needs for a new vehicle, he eased my anxiety and stress and I found him very easy to talk to and I trusted him in helping me find the perfect new car. After explaining my idea of the perfect car, Andrew showed me the 2015 Hyundai Elantra GT and I test drove it. Andrew had really listened to my concerns about vehicles and brought me a car that met every one of my needs. Since I was still shocked about the idea of having to purchase a new vehicle, Andrew ensured me that I did not have to make my decision right away, he actually encouraged me to go home and think about it before making any decisions -- a suggestion I truly appreciated. I was able to take the vehicle overnight since my old vehicle was unsafe to drive. When I came in the next day I knew that I wanted to purchase the car. I was handed off to both Bruce and Jared to deal with the financing of the car and again was treated with the best service. They walked me through the paperwork and answered any and all questions I had. Everyone I dealt with at Victoria Hyundai was very understanding, personable, and I felt very respected and comfortable during the entire process of purchasing my new vehicle. I love my new car and I honestly recommend Victoria Hyundai and every employee that I had the pleasure of dealing with to anyone searching to purchase a new vehicle.

Outlyer Lion o'GAIA

SO MUCH POSITIVE VIBES THERE

Stacey W

Eventhough we didnt end up buying a car from them, the service they gave us was awesome, very impressed. We’re upfront and straight with us about what they offered, very thorough. Dan was super nice, loved dealing with him, would definitely recommend Hyundai Victoria to other people for sure, specifically Dan. Love the accent and the bow tie :D

spendercat1

Although I did not purchase my car here five years ago, they handled a recall very well. Contact from Kay was excellent, she is a lovely person to deal with. And my service advisor Cole was friendly, clear, polite and accommodating.

Paullyester

I'd like to take a moment to recognize my salesman Dan Houle. After dealing with several "aggressive" salesmen in the past, Dan was a breath of fresh air with his relaxed, calm and "attentive to my wishes" attitude. Having the in house insurance certainly sped up the process and was a welcome addition as well. The promo " Leap of faith" was a fun addition also so kudos to whomever organized that. I got the Sante Fe that I wanted at a very reasonable price and wouldn't hesitate to refer friends to this dealership as they clearly have a fun, relaxed and up-beat vibe throughout their WHOLE team top to bottom.

Janice Baker

Buying a car at Hyundai Victoria is amazing! They do everything to make it happen for you. Everyone is friendly and so helpful. This is my 5th vehicle I have purchased from Hyundai over the years.

J D

The staff at Victoria Hyundai was super kind, courteous & professional. I would highly recommend this dealership.

Ron Carlson

Excellent service great deals

James Martens

Colin and crew were punctual, professional and made the experience of getting me into a new vehicle pain-free. Very friendly, courteous staff.

Teresa Marcotte

Victoria Hyundai is my happy place!! These guys go above and beyond and super nice ???? Thank you Ben MacPhearson for your kindness and dedication to get me into my car!

Greg Holtz

Even though I was only kicking tires, the salesperson I spoke to, Josh, was friendly and informative without being too pushy. When I'm ready to buy I'll definitely come back to see what's available.

Bonnie A.

Would totally recommend shopping for a new vehicle at Victoria Hyundai. Dan Houle, my sales person, was wonderful to work with. Probably the best car buying experience I have had. Thank you for making it so easy.

Schala

I went shopping around the Greater Victoria Area amongst all the dealerships out there. I will not knock any of the competitors, but the folks at Victoria Hyundai, particularly Collin and Tristan, definitely fought the extra mile for my business. From the first day I met them, and the subsequent visits thereafter, I was given the appropriate attention and respect. Collin was very patient and really listened to my requirements. I never felt pressured or second-guessed by Collin, and he gave me the necessary space to make an informed decision. I always leave that dealership with a smile on my face. I'll be certainly looking forward doing business with them again in the future.

Doug Prentice

I recently bought a fine electric Kona model from these people. The dealership and the people working there were faultless. That's the 4 stars. It would have been 5, if the parent multinational car manufacturer were equally faultless. Offering 2 different electric car models puts Hyundai in the first rank of conventional car makers, behind of course Tesla, who makes only their 4 electric models, and solar and batteries, and doesn't touch infernal combustion fossil foolishness dinosaur technology planetary coffin nails, even with the longest of poles. But Hyundai, along with every other conventional car maker, hasn't found the courage, to abandon the extinction level toxic stone age technology, and move totally into the electrical age. And, until they do, I CAN'T give them a 5 star rating. Flirting with extinction, for a few more years profit, from an obsolete, toxic technology, seems too stupidly suicidal to applaud. But the LOCAL dealership was so great, that I dragged parent company, that I'd rate 2 stars, alone, to a combined 4 stars (5 for local dealer and 2 for parent company).

Marian Kaine

I received excellent customer service from Ben. I got a good car deal. Would really recommend dealing with Ben if you’re getting a car from Victoria Hyundai. 100%

Matthew Kerrie

Took my Ioniq BEV in for its first service, as well as getting winter tires and new summer wheels. John and Beth in parts were great to deal with, and Mikkala in service did a great job of making sure my requests were met and kept me well-informed. Not sure which tech(s) worked on the car, but they did a superb job, and the car came back clean and ready to go. Only problem I had is something completely out of their control at the moment, where there was no "Loaner" vehicle available for the three hours my car was in the shop. It's understandable with Covid that inventory is low, but when it is included and described in the "Documentation" fees I paid when I bought the car, it's a small annoyance.

Self Sufficient Garden Medic

Its a car dealership...they love u when u buy...will see how it is when we follow-up with the svc department

gary buerk

We purchased a Santa Fe from Nick Sitonin. From start to finish, the experience was exceptional. His approach was professional and friendly with no pressure. It was apparent that he was interested in satisfying our needs and getting us into the vehicle we wanted. It was a pleasure to deal with him and we have no hesitation in recommending him and the dealership.

Art Asahan

Very professional and friendly. If you guys ever want to go ask for Dan Houle. He was the one that helped us and are very happy with how nice and accomodating he is. Two thumbs up.

Jennifer Nasmith

Service desk employee was wonderful. Texting updates, washing my car when the regular employee on break. Only disappointment was cost of regular service when I was convinced to purchase extra warranty.

Ryan Dewar

Ben at Victoria Hyundai was great to work with -- helped us to narrow down the best vehicle for our family and worked with us to get a great deal with no pressure sales approach. We asked a lot of questions, and he was able to answer them all. He stayed after closing time to finish the sale, and we left happy in our 2020 Santa Fe!

Ed Berlando

My experience was awesome when it came to Victoria Hyundai. From the work that Collin Levesque as my salesman, to John Kot the owner and all his staff, to Taylor in financing the experience was great. Highly recommend Collin for your next purchase.

Scott Coulas

Very disappointed in the service department. I called and booked a service appointment for a specific time and date and even noted that we were coming from out of town. When we arrived for our appointment the person working the department said that they don't do appointments and told me we would have to leave the car for at least 5 hours as they just do drop offs. All I needed was an oil change so I left and went to Mr Lube and had it done in 15 minutes. Will not return.

Huxley F

Very friendly and fast service! Collin Levesque was a great salesperson to deal with, would definitely recommend him and everyone else at Victoria Hyundai.

Cathy Connell

Bought a used car today. Taylor was so amazing. The process of financing, finding my perfect fit and hitting the road was so seamless and easy. The staff were all incredibly friendly. I was treated very well even though I bought used! Taylor work very hard for me and I appreciate his efforts. I totally recommend this dealership.. I was not pressured.. love my new car and will be back! Thank you so much Taylor and Victoria Hyundai!

Tracey Lavery

We visited Victoria Hyundai and met with Andrew Hubbard in the sales department. He communicated with us on several occasions until we were comfortable making our choice. Andrew was very knowledgeable and made us feel very relaxed about looking for a vehicle. He listened to our concerns and provided useful information which assisted us to make the best decision for us. Not only did we feel we purchase a vehicle that met all of our needs but Andrew ensured we got the car we wanted by the information we provided. Andrew really went the extra mile a few times for us. When we decide to get another vehicle we will ensure to visit Andrew first.

Norman Carelius

The staff were all courteous, knowledgeable, professional and extremely helpful. Our guy Ben Jillings looked after us so we’ll that I can say in all honesty it was the most enjoyable and easy car purchase in my life. That is saying something as I am 78 years old. I will for sure recommend Ben and Victoria Hyundai to my friends. Thank you Ben and the crew. Sincerely, Norm Carelius

Justin Treitl

Had an excellent experience with Dan and Ryan. They both worked tirelessly and after hours to get me the deal I wanted. Would recommend Dan to anyone who is looking for a new car. He listens to all your concerns and worries and makes the deal work for you.

Manpreet Singh Pannu

I bought the car from Hyundai Victoria and Josh Fleming deal with me. He is very knowledgeable guy and he helped me in financing my car and I definitely recommend him.

Samuel Simons

My experience with Victoria Hyundai was professional and painless, and I was most pleased with the quality of the vehicle as well as the clear explanations I received as a first-time vehicle purchaser!

gootz 67

I appreciate the work you guys do. This is my second vehicle from Hyundai and I was treated so well. Collin Tristan Greg and The sweet maxaam insurance rep were all so fantastic. You heard what I asked for, gave me options and didn’t push anything more than I wanted. Thanks so much. I am happy with my used vehicle. ????

Glen Joneson

Very efficient in getting the recalls and work needed to be done on time Thanks to the team in the service department

Frank Baker

Christina was very good --- green but patient, eager and enthusiastic. What we enjoyed about her was that she was up front and honest. When she didn't know something (totally understandable as she was new), she immediately asked a colleague/manager or looked it up --- she didn't try to make things up. Another good attribute was that she didn't "promise" us anything --- she was always accurate in her words, ensuring to us that she would try her best but that she couldn't guarantee a certain outcome -an excellent quality. We had one unfortunate blip about a wireless charging pad but Christina was very empathetic and Scott, the GM, made up for it the best way he could which was appreciated. All in all, a very good experience!

Sarah Roberts

We had excellent service from Victoria Hyundai last week. Cole was outstanding; polite, respectful and professional. This guys a keeper!

Kaley Parchoc

Highly recommend Collin Levesque. Collin was very friendly, knowledgeable and not pushy at all. Very pleasant to deal with, and helpful. Working with Collin and Taylor Berge was great and we came to a deal that I was very happy with.

M Glez

Great service by Brian from service department, great help and follow up that’s what I call customer service.

Catherine Shotton

Great service with a reminder call and clear instructions of my visit. Neil is always great and called while my car was in for an oil change with any other items that may need attention-always polite, informative and not high pressure. Update to Sept 2021-had the best service ever from Mikkela (not sure on spelling) She took care of all the paperwork and was so friendly and accommodating-what a pleasure dealing with her-thank you!

Nancy Walshe

I was very appreciative with the pleasant, unpressured and helpful service I received from Kieran Carlson at Victoria Hyundai. He is a professional and thoughtful young man and he did everything he could to simplify my buying experience. I felt that we arrived at a fair price and I am confident that Victoria Hyundai will stand behind their vehicle. All in all, I'm excited about my 'new' Santa Fe and hope to enjoy a good ongoing relationship with Victoria Hyundai.

Ken French

Was due for regular service about 2 weeks out but had a check engine warning light come on which needed attention without delay. Hyundai was able to juggle service appointments around and get me in for both a diagnostic and repair on the check engine warning problem, and my regular servicing within 24 hrs. Was very pleased with their prompt and professional handling of the problem and their inclusion of my regular servicing at the same time.

Jennifer Annand

While I have had challenges with previous ownership, my experience this time was great. Finished ahead of time, no pushy sales tactics for extra work, great shuttle service, and cleaned my car.

Diego Garcia

After a weird first experience with Hyundai, I expressed my concerns to them. I was very satisfied to see how Aaron and his staff made every effort possible to address my issues. Will for sure come back, and my only recommendation to any customer is to ask or express any concern, surely they will take time to amend anything if needed be. Hope this review update is useful.

A Catlin

We just purchased a 2020 Electric KONA and had the most AMAZING experience thanks to Dan Houle... he was so beyond helpful, knowledgeable, and kind... he was not pushy at all and really listened to what our needs and goals were with a new car... hands down was the most amazing car buying experience that myself or my husband have ever had!!! Could not recommend Dan more highly!!! ❤️

Dan Gross

Great service with no hassle.

Mary Adams

Victoria Hyundai has definitely changed hands for the better! They finally care about their reputation and word of mouth since the change of ownership. Years a go I literally changed vehicles from my Tuscon to a Jeep just to be rid of Victoria Hyundai and their warranty. A few weeks ago I bought the 2021 Kona from Nick Sitonin. There was absolutely no pressure, he brought up the Luxury and the Ultimate even though I was pretty sold on the Luxury, so I could compare and have no regrets. He knew his product inside and out (I was impressed), and he didn't try to up sale me. He listened to me, and I was heard. He did a great job. I LOVE my Kona and I am so happy to be back with Hyundai! Thanks Nick!

Barbara M

I used to dread going to a car dealer. Previous experiences have gone something like this ... I arrive ready to buy the car that I have meticulously researched. Then along comes the slick salesman. All of a sudden I am getting all this other stuff that I don't want, but that apparently I need. Then we agree on a price and the guy goes off to get the managers signature. After the appropriate scripted amount of time he is back and guess what...the price is not doable. I know I am suckered but what can I do, I sign. This is the opposite of my experience at Victoria Hyundai. Even though I am in Vancouver I was recommended by a friend to go to this dealer. The salesman was pleasant, I got exactly the car that I wanted and the price was more than fair. To say the least I am more than satisfied and would recommend this dealer to anyone. Way to go Victoria Hyundai. Double thumbs up!

Aa Uu

I’m sure vehicle sales are fine but getting your vehicle maintained here is unprofessional. They will suggest things get changed that you could easily do yourself just to make an extra dollar, not only that, if you leave your vehicle for more than one day (this includes the day you drop it off) they will harass you with multiple phone calls a day, leave rude voice mails, suggest you pay with your credit card over the phone (even if you feel unsafe in doing that), talk rudely about you to their coworkers about you being busy and not able to pick it up right away. I will not be going back to this place. Save your money and look for a mechanic elsewhere.

Ryan Hou

Had the pleasure of working with Dan. He was very interested in knowing about our lives and finding the best vehicle suited for those needs. The dealer was also very understanding when we ran into issues at the bank and getting the draft, …

Patricia Mackinnon

Great service, very efficient and organized. Staff are friendly and helpful.

Uldis Raiska

Victori Hyundai did a great job of fixing my Santa Fe. The client services person Crystal was awsome, answered all my questions very quickly and was great to work with. Thank you to everyone.

Bradley Sharp

Selling us the car they were incredible. After spending 62k they could not find 10 min to walk us through features upon pickup-Sorry its month end and we are busy. Flat tire, hey is this covered on the extra coverage we bought? Sorry its month end we will never call you back. Navigation update-Sorry we don't have the servers to update it for you. maybe next time. A classic case of take your money and move on.

Linda Kirstein

Just bought a new electric vehicle here, very happy with sales, service and product ????.

Lesley Davis

I purchased a package for oil changes for the next 4years when I bought my car here and had to move out of province before one year was up. This package is only good at this one dealership and they have refused to refund me for services I will not be using. I was offered the possibility of selling it to a friend, but all my friends are also military and therefore subject to postings and/or they have their own oil change thing figured out so this option is a poor one with no takers. I did think they would be willing to refund this as a good business practice since my posting came as a surprise, and am very disappointed with the service. I also had to call three times to get soneone on the phone as my 2 messages were ignored.

Wendy Varga

I came for an oil change which I had previously paid for as a package so I was expecting this to be a freebie. I work on a very tight budget from being house poor. They suggested a transmission flush, and I asked him how much, he told me $167.00 so I said ok to that. The bill for this totalled $319.00 I see they also charged me for the oil change of $79.95 Which I will now have to sort out. And a tire rotation so my bill instead of $167.00 as he said was $490.00 NOT VERY HAPPY.

Nate Bailey

Excellent customer service from Sales Representative Dan Houle along with his very friendly and helpful co-workers. Great experience all around for me!

Mia Allan

Just wanted to say thank you for All your help especially nick and Scott (I think that was is name) . I walked in and was thinking about buy a new car. (Unfortunately I changed my mind) but I really appreciated the test drives with nick. He was very helpful and a very kind young man. I will be back to buy a car soon.

Pat Grogan

Derrick has been super helpful. I appreciate his drive and his transparency, making the process easy as well. Thanks Derrick!

Geoff Brannon

I get my Sonata serviced here because I have found the service to be exceptional. I previously used a local mechanic for my car with disappointing results, and when I took my car to Victoria Hyundai, I was surprised by their friendly, professional service. They actually called me during the day to update me on the status of my car service. All repairs and the status of the car mechanically were clearly explained to me. I love to use a business where the staff actually seem to enjoy working there. I am a very satisfied Victoria Hyundai customer. I would definitely recommend them.

Gary Searing

Nice staff, no pressure, very personable. Although it took 3 hours for us to get the paperwork done and drive away they were able to give us an excellent deal on an extended warranty. So far we love the Kona electric

Jed Goldberg

Got a great deal on a new Kona. Eric our salesman was extremely helpful. Highly recommended

John Gauld

They were able to fit me in on short notice to deal with a flat tire and exceeded my expectations by cleaning the car as well. Friendly and courteous service.

Jeff Warnock

We picked up our 2016 Hyundai Santa Fe today and we would like to thank everyone for their great and friendly service. Thanks to Nick, Ryan and Val. We will definitely be recommending Victoria Hyundai to anyone we know who is looking for a new or used vehicle. Jeff and Sherri

Heather B

What an amazing experience! Ben Jillings you are awesome! Ben worked hard on a great deal for us. He and the staff treated us exceptionally well. I would recommend anyone to go and see them at Victoria Hyundai. They will find the vehicle you want at a great price! Thanks you Ben for making it easy and stress free!

N R Meeker

They solved my problem, I paid less than expected, and the shuttle service was excellent.

Robin Baker

I love my car purchase but this review is about the Service Desk. We met today for the first time . They are not located on Gorge Road they are on Bridge Road and I would like Hyundai to fix that instruction on the website as I had to walk the block to figure that out. This is a 5tar rating for the Service Dept. They communicated well with me, delivered what they promised and answered questions. I came away with confidence that I had actual Service Support from this firm. Parking lot is tight to get into but I learned that I can just turn over the keys (to a concierge) to park and they will pull it out for me too. They are great parkers. I think I will enjoy being serviced by Hyundai.

Mike Subin

I just purchased a 2019 Hyundai Veloster turbo from Victoria Hyundai and I had the pleasure of working with Dan Houle as my sales rep and Ryan Hoffman as the finance guy. I am almost 50 and have done the dealership thing before but this was by far the best experience I have ever had. Dan is helpful and is not trying to push anything on you. He works hard to find you what you want even if you don't yet know you want it. Ryan went out of his way to get me the best financing possible and worked out a way I could get bumper to bumper coverage for 8 years and have some of it paid off buy a reduced interest rate. I just can't say enough about these two guys. Thank you for all your work and good attitudes it was much appreciated.

Carolyn Richardson

The drop off for vehicle warranty or maintenance was extremely slow & quite ineffective. They appeared to be understaffed which probably explains that. I know this is a minor point but, my last car at a different lot, was always washed when I picked it up was always a nice treat.

Tilly Smith

Over our lifetime we have purchased many vehicles from varying manufacturers and I can honestly say, this was the best experience. Our Salesperson Dan Haule was friendly, helpful and knowledgeable but never did the hard sell. The other thing we loved about Hyundai is you can browse online, price up models & their options and also get an estimate for your trade in, all very stress free. Then when you go in to finalize your purchase, the staff worked with us to get a deal we could afford. When the big day came to pick up our lovely vehicle, once again we were made to feel relaxed, thanks Ryan & Dan for all your great advice & help, it was an enjoyable experience. Thanks Hyundai Victoria for making this an over five star experience.

hugh Large

As much as I love my current Hyundai I would probably not buy another one from this dealer as the service department is so bad!

Grace Bergen

Another excellent experience at Victoria Hyundai! I had purchased a car from there a few years ago, and this past week I traded it in for a newer model. Nick was the ideal salesman: Attentive and knowledgeable, without being pushy. Doing the purchase/insurance paperwork actually took longer than my time looking over potential choices with Nick. Buying a car could be stressful, but that was not the case for me. Thanks Nick!

Richard Parker

Friendly welcoming place, had a good experience. Recommend Dan Houle

AllanYH Liu

Sales pitch? What sales pitch？ Pushy sales? Huh? Tell them what do you want, they will find or order what you what. I was the Bad Guy during the entire sale process. Texting Calling Tristan during his day on and day off. First thing Dan will see on his phone in the morning is my message questioning about my car. Everything ends this morning, picked up my "remote car" in a lovely classic Victoria Friday morning. Tristan, Bruce, and Dan Houle. The perfect "one-stop" sales team. From the beginning to the end， pretty happy with them and their friendly professional service.

Chuk

Pleasant buying experience and very accommodating service department that tries very hard to keep you a happy customer.

Nicky Rendell

We enjoyed excellent customer service in the capable hands of Dan Houle. He was very knowledgeable and enthusiastic about the KONA EV we were buying. He patiently answered all our many questions and carefully walked us through the many new innovations our new EV had to offer. We are thrilled with our purchase and highly recommend Victoria Hyundai and Dan Houle as a sales associate.

Joan Gurinskas

We had heard that Victoria Hyundai had terrible after-purchase customer service. May have been this way under previous ownership. Our experience was not this at all. Everyone as friendly and accommodating, from sales staff to service staff , including the technician.

Amanda Schurman

Jarrett was wonderful to work with. He was very patient and knew all of the answers to my questions. He was present in the moment with me and I didn't feel pressured or rushed into a decision. I love the car he sold me and I know if I have any concerns or questions he will be there to help me. Thank you Jarrett!

Dennis Sorensen

Dan "our" salesman was very friendly and helpful as were all the staff we met. We bought a new Kona EV and recommend Victoria Hyundai.

OG

Excellent Service and Parts departments at Victoria Hyundai. I needed an accessory for our new Hyundai Tucson Hybrid. In these times supply chain disruptions, John worked diligently to find the part and kept me appraised of progress over …

Tammy Alsdorf

Dan is awesome. So helpful and accommodating. I would recommend Victoria Hyundai for the great service.

Jan Carroll

At only 55,000 kilometers on our 2012 Hyundai Elantra we were experiencing engine problems. Despite being off warranty Victoria Hyundai repaired our car in two days, supplied a courtesy car, and did not charge us for repairs. We bought the car from them in December 2011. Thank you to Neil and Crystal for the great service. Jan and Robert Carroll

Summer Goulden

Collin Levesque spent half a day with us and even stayed after hours to make sure all of our questions were answered and we could feel confident with our decision. He has a great personality, is extremely knowledgeable, and was a pleasure to work with. He was patient with us and happy to go on multiple test drives. He was able to meet our needs with ease, and I would highly recommend him as your car guy. Thanks to the whole Hyundai team for helping us out!

Bre Anslow

We originally went in to look and see what our options were but later that day rolled out of the parking lot in a brand new vehicle. Dan from Hyundai made us feel incredibly comfortable, not pressured at all and let us make the calls. He completely listened to everything we had to say and took it with such consideration. Bruce from the fianancing was incredible informative and spent the time to ensure that we knew everything about the car and how things would go here on out and felt comfortable moving forwards. Everyone at Victoria Hyundai was absolutely amazing and extremely kind. It was a complete turn around from all other car sales experiences we have had. They may have got a new customer for life!

Maria Bradley

My husband and I recently bought a vehicle from Dan Houle at Victoria Hyundai. He helped us find exactly what we were looking for at a fair price, and was both professional and friendly. Our experience there was extremely positivity. There was no pressure and all of the staff were very helpful and easy to deal with. Overall it was an excellent experience and I really love my vehicle.

Sean Corke

Excellent experience at victoria hyundai! Collin and the team treated me like family from the start and ensured I was aware of my.best possible options and pricing. His friendliness and diligence was far beyond anyone could ask for! Thanks for the wonderful service and a beautiful new car

Baruch Nadler

Coming from other cars dealerships ,we met David at Hyundai and immediately felt comfortable and relaxed with him. We are new comers to Canada and not familiar with the way of buying a car . David was very understanding and helpful with every question or issue we had. He stayed in touch without being too persistent. We feel that we bought our car from a friend that wants our very best. . Thank you David for your attitude Baruch & Hadas Nadler

Stephanie Dureau

I had a great experience at Victoria Hyundai with the help from sales rep Collin Levesque, and finance associate Ryan Hoffman. Collin happily greeted me at the door and was very polite and welcoming. He was a big help with the decision on my car, and made sure I was 100% satisfied with what I was getting. Just wanted to say thank you to everyone that made my experience what it was and that I am still very happy and excited about my new Hyundai Elantra limited!

S. C.

Just don't use them. Make the drive to Duncan. First time I showed up for my appnt and they told me I didn't have one. Now today I call to confirm my appnt for next Monday which was booked 3 weeks ago and they tell me there was no appnt booked. First time I brought the car in in the fall they didn't tell me they didn't do my recall until I came to pick up the car. At which point they said the mechanic wouldn't do the recall as I had stuff in the trunk and he couldn't get to the battery. There was a Tupperware with my road safety stuff in the trunk thats it! Furthermore, the only other item in my trunk was my business magnets that go on my vehicle doors. I took them off the car and put them in the trunk when I dropped off the car so that they wouldn't get damaged. Well when the mechanic opened the trunk and moved a couple things around to decide he didn't want to do the work, he closed the trunk on my magnet and damaged it by putting the trunk clasp right through it. Crystal the service manager said to order new ones and I'd be reimbursed. I ordered new ones and since that day Crystal hasn't taken any of my calls or reimbursed me. When I had to bring the car back in for a second time that month with an empty trunk so that the tech would do the recall they offered vallet service to come pick up my car and bring it back that day, as they had caused me so much prior inconvenience. Well at 5pm that day we got a call from a service advisor who told us we could come get our car. We explained we were both at work and that the car was to be returned via vallet service. Not only did this woman try to guilt us, tell us there was no valley option for today cause she had to get home, but she was also rude beyond belief. After several calls telling us know how impossible it would be to get our car home as everyone was done for the day, she finally got the car back to us. Which was of course followed by rude guilt tripping antics. I left Hyundai Victoria 2 voice-mails and completed 2 of their automatic surveys over the phone. I was very clear in my messages and surveys that my experiences with their dealership was brutal but that I would like to speak with the manager so that they could try and correct things. Never did anyone call me back. I told them I'd be writing a review and would like to offer them an opportunity to speak with me first but again no one ever called. Worst dealership I have ever dealt with. I now will only deal with Duncan Hyundai even though it's much further from my home I'm Victoria.

Alana Harry

Purchasing your first car can be daunting. However, Nick at Victoria Hyundai did a stellar job of making me feel comfortable. Nick was very patient throughout the whole process which I appreciate so much! He walked us through the process , was very kind and genuine. I would definitely recommend buying a car from Victoria Hyundai. Heartfelt thanks to Nick and the whole team!

Sarah Poulin

Have to leave a review for the exceptional service I've received from Meagan Young. I thought customer service was dead, but this lady went above and beyond to make sure I was taken care of. She communicated to me and kept me informed during the whole process and I felt taken care of. And my car is back and running smooth again. If you're coming to Victoria Hyundai, ask for Meagan!!! Oh and Jesse rocks too!! Super polite and informative when explaining what happened with my car... Thanks again guys!!!

Jassy Mann

Bought 2022 Sonata N line . Collin is a great salesperson there. He helped me finding my dream car . I highly recommend everyone to visit them and specially go meet collin . Bless

Asdf Asdf

We brought our perfectly working vehicle for an oil change and after driving 2 km a check engine turned on and car was sort of chocking. Now they claim it is a coincidence that it died just 2 km after us picking up the car and want to pin on us replacement of other parts. Again, not covered with our extended warranty. The likelihood of something getting broken literary after service is next to 0. They tested the car before oil change and nothing was wrong with it. Stay awaaaaaay

Richelle Charles

Ben Jillings was very helpful with getting my KIA Sorento. Greatly Appreciated Thanks

Michael Fortin

Excellent buying experience. Kieran my sales guy put me in to the right vehicle that I will be happy for many years to come. Thanks Kieran for an A1 job at helping me choose a car.

SD

Great team, excellent service! Love my new Kona EV! Dan "The bow tie guy" was so helpful.

M Higgs

They made sure we not only found the right vehicles for our family but they made sure it fit our budget too. Great selection of vehicles great staff!

Courtney Williams

They always provide great service. The service staff are always friendly and helpful and allow me to choose the options that are best for my car and are thorough in making sure that I don't run into any problems. I also love their shuttle service; it makes it a lot easier to take my car in on a work day and not have to worry about arranging alternate transportation.

Marisa Gatey

Had an amazing experience with Dan and team at Victoria Hyundai! He explained everything really well and was very patient which was super important as it was my first time purchasing a vehicle. Would highly recommend!

Trent

My wife and I were very impressed with the quick response from Dan Houle for our inquiry to test drive a Palisade. Dan was very friendly and knowledgeable about the vehicle and answered all our questions and then some. We felt very comfortable and didn't feel pressured. Dan, Scott and Bruce made our purchasing experience enjoyable and I would highly recommend Victoria Hyundai

Ismam Sakib

The representative I was talking to was new and did not know much. Had recalls on my car which I brought it in for. The representative offered a complementary wash and vacuum. When I came to pick the car up, it was not vacuumed and the rep said it was due to time constraints

edward feher

No complaints at all. Luisa was very professional and very helpful. All our questions were answered honestly and promptly. All staff were friendly and welcoming. The car is new, so cannot comment on the service dept yet. So far we are very happy with the car -- quality, practicality, performance, etc all seem excellent.

Jen Nielsen

Bought a pre-owned vehicle from Dan Houle this past week at Victoria Hyundai. I LOVE my new SUV and from initial emails with him to meeting with Dan and right up through to him answering emails in the days after the sale Dan has been incredibly friendly, helpful and an absolute pleasure to deal with. He was incredibly knowledgeable about the vehicle we looked at, helped arrange for a courtesy car while we waited for my new vehicle to be ready, checked with us throughout our time at the dealership as we dealt with financing and insurance and just made sure that our needs were met and our questions answered. I am very pleased with our experience at Victoria Hyundai thanks to our dealings with Dan Houle in particular - we did find everyone else there to be friendly as well but our main interactions of course were with Dan. I highly recommend Dan Houle if you are looking to buy from Victoria Hyundai and definitely we will be back to see him in future when we or our family are looking for another vehicle.

Adam phillips

I’m extremely disappointed in the service I received. I have brought my vehicle in for service and detailing to Hyundai since I bought it from the dealership and have always been fine with the service. I was supposed to have my vehicle back on Friday afternoon and I still would have been content had it been finished Saturday. I did not receive a call all weekend and when I phoned to get an update I got an automated voicemail twice on Saturday and again on Sunday. I had to then call again on Monday morning and finally talked to Neil who booked my vehicle in originally. He said that I did not receive a call because he was not in to make sure on Saturday. Neil also advised me that you do not cover rental cars as you have loaners. I have asked twice in the past if you had loaners and was told the first time “No” and the second time I asked I was told they were only for longer term service. I then asked Neil if any loaners were available Friday morning had I asked and he advised me that there was not one available on Friday until 2pm so that wouldn’t have worked anyways. I struggled to get off of work before the Service department closed but I had, obviously, not planned on needing time off on Monday. I usually get off work around 8-10pm as I run my own business and attend two schools. I then had to keep the rental for Tuesday as I needed to be at work before Hyundai or Enterprise were open. Finally, I picked up my car and found that after paying my detailing bill; the front of the car was still covered in grime and dirt and because it sat in your lot for 4 days it was covered in dust and dirt all over it that had caked on while it dried after you had washed it. At that point, I had left work early and payed hundreds of dollars more than I expected to at Enterprise because of your Service department and had also payed you nearly $300 dollars for a job that was done with complete disregard for quality and customer service. My temper was pretty short at that point but I don’t believe it was Neil’s fault and I didn’t have anything nice to say so I just took photos before I left the service lot to show the complete lack of regard my vehicle and my time was treated with. See below. I also asked about taking a quick look at the brakes when I dropped it off as the front driver’s side was making a clicking noise. I was told that their wouldn’t be time but that they do drive it and they’ll make a note if they hear anything. The report reflects that they did not check the brakes but the fluid was okay and the “Brake System” was checked and is okay as well. So I’ll have to take it back in for service because either it’s a systems component that was missed or my actual breaks, in either case I need to have it serviced again immediately. I don’t expect anything to be rectified after you review the invoice I assume that was just instant placation to get me off the phone. I also don’t have the time, energy or money to dump on services that I need to book a month in advance, are unreliable, inconvenient, and frankly, inadequate. I’m not going to fight over the Enterprise bill, as I said; I don’t have the time nor do I have the desire to take this further. I just have to chalk this up to an $800 lesson that I need to take my business elsewhere. On a positive note, the interior was clean and extremely well done, I do appreciate that. I wish you and everyone at Victoria Hyundai all the best. However, I can’t bring my vehicle back to Hyundai for detailing or service when I cannot rely on the quality or efficiency of the service. UPDATE: No response from Service department at all. However, I did get a call from Hyundai customer service to ask if I wanted to re-book as apparently their records show I ‘never brought my vehicle in’. I had a nice talk with a rep named Nina who said I would receive a call to follow up on my complaints. No follow up 1+ week later on either my email or the promised phone follow up Victoria Hyundai doesn’t care about it’s customers.

karamvir kaur

Amazing customer service and they get the work done. Went there to get my first car ever. Collin was my advisor. Got every question answered and got what i asked for. The best thing was that he kept us updated throughout the financing process. If you’re getting your first car, I’d highly recommend them.

B W

After one month with my new Kona EV, I’m still ecstatic about my choice. I’d shortlisted my selection and Collin Levesque answered all my questions to help me feel satisfied this was the right choice. Both Collin and Ryan Hoffman helped get me the best deal. $8000 in government rebates and $6000 from BC’s Scrap-It Program made the decision even sweeter. Cole in Service has been really helpful getting addons and protection package installed and I’m having so much fun out in my peppy new Kona EV. Thanks Victoria Hyundai for a great Sales & Service experience!

Ed Faber

Was totally impressed with their service department today. One of the service advisors there , Megan specifically, went well above going the extra mile from beginning to end getting my Kona repaired and couldn't have been any more accommodating. During these trying times, it's a breath of fresh air when someone treats you that well. Thanks

Mark Phillips

I wanted to remark that I had a great experience working with Dan, my sales rep at this dealership recently. Dan was engaging without being overbearinh. He asked about me and my needs, and told me a little bit about himself. He was a pleasure to work with. Bruce in finance was engaging and had a sense of humour as well. Good bunch of guys! Instead of feeling pressured I felt welcomed. It felt honest and appreciated that.

Amanda Engen

Had a great experience purchasing my 2018 Nissan Rouge from Victoria Hyundai. I was working with Collin. He showed me the exactly the vehicle I was looking for right away. Shout out to Collin Levesque for being so professional, easy going, and upbeat. Thank you Victoria Hyundai! I love my vehicle! They know exactly what they are doing!

Colin Parry

Excellent service and attention to detail, Collin was fantastic to deal with and incredibly helpful, He made this the easiest vehicle purchase we have ever had. Thank you.

Crystal Konnila

I hate going to dealerships so when I had to take my car in for a recall I dreaded the day. Victoria Hyundai totally changed my opinion! They were so friendly and efficient. I was shocked to pick my car up an hour earlier than expected and to find it washed and vacuumed!! Love this dealership!

Margaret Carr

I was in the market for a later model Hyundai Tucson and was looking up various dealerships on the island and lower mainland for something that would catch my eye. I was fairly specific with what I wanted. I spotted one at Maple Ridge Hyundai but didn’t really want to make the trip over to have a look and a test drive. Then I noticed on your website a page where I could fill in what I was looking for, so I filled it out and mentioned that I had seen a possibility at Maple Ridge Hyundai. Two days later, Dan Houle contacted me and said you could have it brought over for me to see. It arrived at your lot on Thursday, my husband and I came in on Friday for a test drive, and I completed my purchase of my 2019 Tucson on Saturday! I want to say how pleasant an experience it was dealing with your staff! Dan is a great guy and has just the right touch with his customers! Warm and friendly, easy to talk to, informative and follows up with all the little details! Bruce was great at explaining all the financial details and the extended warranty information - lots of fun, too! Val in the insurance department was wonderful to deal with and also very informative. I have to bring the car in for a recall service in a couple of weeks and can only hope the service department is as nice to deal with. I will be having all my warranty service done at your dealership so hope to continue a good relationship with all the staff.

Art Anywhere

The customer service was excellent very polite and accommodating

Danielle St. Clair

I needed to purchase a new vehicle and after looking on line for a few months I chose to work with Victoria Hyundai for a few reasons. I liked that they were up front and posted their prices on line, unlike most of the dealerships in the local area. I also like that they do fund raising for various organizations and giving back to community is important to me. I contacted the dealership on line and one of the questions I was asked was if I wanted someone to contact me through e mail or by telephone. I chose e mail and Jody respected my wishes. I was able to book a test drive and do my financing on line. When I arrived at the dealership all the staff were very warm and friendly. There was no pressure. Jody and Bruce were very personable and worked together to help me get my dream car. But wait, that is not all! Jody knew I wanted to donate my old vehicle to the Kidney Foundation and is handling that for me! He has stored the vehicle on the lot and will be making the arrangements for the Foundation to pick up the vehicle. Now that is amazing customer service! Thank you for making this such a pleasurable experience and I look forward to working with you again in the future.

rosy victoria

I am enjoying my Kona 2020. The battery died on me other day . Turned out there is a recall on the battery . Lucky for me ,the malfunctioned happened at home. Victoria Hyundai had the vehicle towed to the dealership, and it was there for two days. No courtesy vehicle was provided,and my vehicle was broken into ,and a package was stolen from vehicle. The staff are nice , but be-careful about leaving packages in your cars , and look out for the 300 dealership insurance fee on top of your insurance fee when you purchase your vehicle.

Barbara Bernard

I had the most amazing experience with Victoria Hyundai and the amazing Ben Jillings. It went from a phone asking me about the present Elantra GT l was driving and was I enjoying my car to driving off the lot today with a beautiful 2020 sparkly white Hyundai Tucson. Ben went above and beyond for me and I couldn't be happier. More room for my dogs and passengers.

savagettt

I just bought a 2022 Elantra Hybrid through this dealership and had the best experience and service I have ever recieved. Collin Levesque was very professional kind and courteous. He made the whole experience fun and painless. I've never walked away from a dealership so excited about my purchase. I can guarantee I would by my next car through them. Thank you Collin for the wonderful experience.

James Attwood

Very poor parking , had to park on the street. You need to have other parking for used cars for sale . If this continues to be a problem I will not be coming back for servicing . I will also be sending this complaint to Hyundai Canada. Thank you Jim Attwood.

Matt Z

Although we weren't able to close on a deal, my overall experience with Victoria Hyundai was positive. Tanner Macpherson was professional, personable, and accommodating. I recommend stopping by if you're in the market for a new or used vehicle.

Natasha Eddy

My boyfriend and I went in on a whim to take a look at maybe getting a new vehicle. We had the pleasure of dealing with the lovely Collin Levesque. From the moment we walked in, Collin made us feel welcome and comfortable. We ended up leaving today with our perfect vehicle! Collin went above & beyond to explain options to us and give us a great deal. The manager at this location was also a pleasure to work with and was very understanding of our budget and making the right car work for us. I also wanted to mention how incredible Bruce & Vala were. They made the hard part of the transaction painless and easy. This was our first time ever buying a car off the lot and we cannot wait until we get to do it again. We will be sure to tell all about this great location and return when we are ready for another. Thank you to everyone that helped us today!

Rom C.

Hyundai helped me in getting my first EV. Everyone was friendly and accommodating. But its really the kind of used car that spoke well for the dealership. The car was top notch ????

brittany Dube

Just wanted to give a huge shout out to the new Victoria Hyundai. I have been working with Hyundai for the past 4 years to build my credit and I can honestly say since the new ownership took over iv seen a huge change. So thank you. Also wanted to say that the sales man nick was the best sales person I have ever dealt with. There was no pushy ness to buy the car at all. He was so easy going and was willing to hear what I had to say compared to the last sales person it was an amazing experience so thank you nick for helping me get my dream SUV. I couldn’t be happier. You made this process very easy I give you a 5 star review plus you didnt show fear having to drive with someone from Canada’s worst driver ????????. I can’t say thank you enough. Also shout out to Bruce and Scott. You guys rock. Definitely takes a village to make me happy and you guys went above and beyond. I definitely recommend the new Victoria Hyundai it’s changed so much since last year and I appreciate you guys a lot. Keep up the great work

Ahra Jo

I got my new car (Venue 2022) last week here. My consultant was Dan and it was amazing experience! I was able to get all info that I had. I took driving test twice and decided to bring the wonderful car with me! I am very satisfied with Victoria Hyundai ???? Thank you!

D C

Non pushy sales. Answered all my questions. Astute. Helped in getting right price for budget was able to afford.Kieran was the best. From start to finish. No hassles. Up front and an excellent salesman .

Leah Bailey

Excellent service - informative and friendly!

Jerry Allaway

Went in to take a look around the lot and met Christina! Her low pressure, kind approach netted her a sale and the other staff were equally as kind. I feel like I finally scored after years of being a Leafs fan!

Linda W

My family has been looking for a vehicle and we have gone to multiple dealerships in Victoria this past summer. We did not end up purchasing a vehicle to date but i wanted to share the great experience that i have had with Nick in the sales department. He was very knowledgeable about his product and extremely easy to get along with without any manipulative tactics. I Would recommend Nick and the rest of the team at Victoria Hyundai to anyone looking for a car -LW

Clay Reeves

It was a great experience! Josh and Arron made the process quick and simple. Most of us dread going to a dealership. No worries here. It was painless and pleasant. In house plates and insurance a great benefit and saved me a ton of time. I contact them again for my next vehicle !

Marie Eve Lambert

Awesome people and services!

Nedaa Alhussien

We recently bought our new Hyundai Tucson at Victoria Hyundai. Our experience with them was above the expectations. Tanner was very welcoming and helpful. We went there having this particular car in mind, but he helped us explore other options that meet our needs and fit our budget. The process went smoothly and quickly with no pressure. The after sales service was also great. We are really enjoying our new car! Thank you Tanner and everyone at Victoria Hyundai. We definitely recommend them to anyone looking for a good car and a great service.

Mercia-Dawn Greenwood

Very pleased with our purchase of a 2021 Kona Electric. Walked in with no expectations to purchase a new car we were looking to lease. Met Dan (super professional) and after being informed of all the incentives and reviewing the numbers it made more sense to purchase. The fianancing terms were unbeatable. Love the car coundn't be happier.

Angela deBeaudrap

I have purchased 5 vehicles for Victoria Hyundai over the years with my most recent being in 2020. The staff have always been friendly, patient and informative. I have never felt pressured and hence happy to go back again and again when I want to trade in for something newer.

Christine Baker

Excellent communication by the sales associate. Great trade in value. Sales associate assisted us to get the SUV we wanted within our price range. Loyal customer will continue to buy from Hyundai.

Bryce McKinnon

Great experience. Service Manager Crystal was fantastic!

Linda Styles

The salesman, Eric, was extremely patient and helpful, took his time answering all my questions. Definitely a good experience.

Jennifer Kimzey

Friendly, welcoming staff. Efficient check in, timely service and value for the services provided.

Daryl Hamilton

We were treated like VIPs from the moment we stepped over the threshold until we left the showroom. Nobody pressured us in any way at any juncture and Tyler was professional and friendly and very helpful, taking the time necessary for us to understand the concept of the electric car. We were never made to feel like we were taking too much time to consider all the information we were being given. I would highly recommend to everyone I know Victoria Hyundai as the place to go to have your first experience with an electric car!

Karen Guilbault

Thanks to Dan for bringing in the car of my choice from the mainland. He went "above and beyond" expectations when he washed my grubby license plate before installing it it on my new Venue!

David and Jane Ramsay

Welcoming staff..detailed explanation of what the latest work required as per notification..prompt drop off and pick up....willingness to price match tire prices

Rick Przybysz

Christmas presents are always difficult to provide but when a person decides to go for the "big one!" and buy a new vehicle, it becomes a more of a challenge. After all was said and done, my decision to go with Victoria Hyundai made the process so much easier and above all...an enjoyable experience! Congratulations to Tom Kelling for his professional and courteous approach and the way in which he handled much of the transition and sale. I also know given the timelines necessary have the vehicle delivered Christmas Eve to the house...took more than Tom was authorized to do. Thank you to all those involved, you all made one women extremely happy at Christmas and, provided a lot of relief to her husband to pull this off! I can not say enough...Well done and thank you again to Staff and Management at Victoria Hyundai... a Christmas to remember!

Orlando Ramirez

Nice place to buy a car every employee smiles at me and greeted me good day like I'm part of the team, especially the sales person who assisted me in the vehicle I liked.. Taylor Berge... good and friendly employee explain all about the car features everything that I need to know about the car I am buying. For sure I will strongly recommend victoria Hyundai and Taylor Berge to family & friends and people I know interested in buying a vehicle.. good job Taylor Berge.. Mabuhay ka...

harpreet singh gill

Was a really good experience. Service centre took care of the fault in a timely manner. Guys in the service centre were very cooperative.

Taylor Rindahl

Have a 2017 Hyundai Tucson that was having engine troubles had a few little hick ups but once we spoke with then they are very understanding. Dealt with Triston and he has been great very helpful and was willing to go the extra mile to make sure our car is in perfect shape.

ryan white

I have never written a negative review before in my life and hope to never do so again. I waited over a week so I would be thinking calmly and clearly when writing this, if I still wanted to write it at all. Ultimately this was by far the worst service I have ever experienced. In summary on June 19th I had a service appointment at 8:30am in order to replace a mirror panel which was ordered in for my Sante Fe. I also brought it in to resolve a slow leak in a tire and a clicking/grinding noise that occurs when driving every few minutes. They insisted that I would have my vehicle back by 12:00 as I needed it for work for 1:00. They also generously offered a car wash and vacuum which I did not expect. I was very impressed and looked forward to the wash and vacuum. Unfortunately my car was not ready for 12:00 in fact it was not ready until closer to closing (5:30) so I had to rush to get a cab last second. They were closed the next day so I went to pick up my vehicle with my spare key only to discover that they did not give me or put on the mirror panel and they also did not wash or vacuum the vehicle as they said they would. Two minutes into my drive home the vehicle began making the exact same noise so this was also not resolved. I went in for three things. Was offered five things and ended up only actually getting one done. They charged me $273.99 for the break service they which they thought resolve the concerning noise but it did not and charged me $140 for a steering alignment which was fine. I booked a second appointment as I still needed the mirror panel that they had and still needed the clicking noise resolved. The very soonest that they could book me in was July 7th (nearly three weeks later) which I thought was ridiculous as they did not resolve the problem that was making my vehicle seemingly unsafe to drive but I accepted. Days before the second appointment my engine light came on so I called hoping to get in sooner but was met with laughter from the receptionist who said there is no way that they could accommodate given the immediacy. This time I asked if a wash and or vacuum might be possible given it was offered and did not happen last appointment. They said yes of course, not a problem at all. They ended up being once again unable to resolve the clicking/grinding noise which was my main concern from the get go so I still feel unsafe driving my vehicle. Separately they decided to run an engine diagnostic ($132) and concluded that the engine light problem was an oil control valve that needed replacing. This would cost me $313 for the valve and $211 for the service instalment. They were also going to charge me to clip on the mirror panel in which I insisted that they leave it in my car for me to clip on. It took me under 5 seconds to do so. For the second time no car wash or vacuum took place and no acknowledgement of it took place at all. Before the appointment we set up a shuttle ride to get me home and back to Hyundai which was fine until the pick up shuttle did not arrive. I was stressed as I was in a time crunch to get to work prior to the no show and so I called and the shuttle driver had apparently gone home and nobody bothered to contact me at all. I ended up being late for work because of this and again no apology was made referencing this error. It was an unbelievably disappointing experience. I hope I was a one off but incase I strongly recommend avoiding this particular Hyundai (Victoria) as I have experienced other Hyundai locations that were truly wonderful.

Adam Gaudes

Had a great experience purchasing a Kona EV! Big thanks to Collin and Bruce for the excellent service.

George Pitcher

UPDATE After 4 weeks of waiting for a response from the manager of Victoria Hyundai, this is what the manager said to me NOTHING. CRICKETS. NADA. I’m not surprised. What a gong show this place is. In all my years of dealing with service departments for the last 30 years, I have never witnessed such a bunch of unprofessional people in my life. Let’s start from the beginning. A month before my visit to Victoria we made arrangements to have our Tucson serviced. I could have at anytime taken it to Nanaimo but I thought since we were heading to Victoria for work, I would get a recall service done. I was given an appointment at 9:30 am but to show up at 9:15 to meet with a service advisor to have a walk around our vehicle. At 9:15 I arrived and there were 3 people of me and in the next 15 minutes 6 or 7 more people poured in. Who schedules 10 people into an area at a time when we are supposed to keep our distance from each other? I knew that I wasn’t going to get any other work done on my vehicle so I chose the option where I could drop off my keys into an envelope and get out of there. I made it quite clear when I was making the appointment that I was from out of town and I would just wait in the waiting area while the work was being done. I had a few other things to do that day that were contingent on having my vehicle back to me in a reasonable time. As I sat there watching people who had arrived after me, get in their car and drive away, I began to get anxious about the time. Usually if someone makes an appointment at 9:30 and you’re 3rd in line, then it would be expected that you would be 3rd out of there. Not me. 2 hours later I approached who I assume was the service manager since he was sitting in the glass office and asked if he had a time that my car would be ready. He said that it would be ready by 2. I said I needed it by 1:45 because I had to get my other things done. I went back to the waiting room and waited. 1:45 passed. No word. 2:00 passed. No word. 3:00, 4:00. At 4:00 I presumed that my car wasn’t going to be fixed on that day because it was an hour repair job according to Hyundai Canada. I asked a rep when my car was going to be ready and he said “ oh it’s done”. It was finished at 2:45. No phone call. No calling over to me as I sat 20 feet away from him for 6.5 hours. Nothing. There were 2 phone numbers on the sheet I gave him. No phone call. No voice mail. Nothing. All he could say “ I called you”. “ did you Leave a message?” “ I called you”. All the “ manager could say to me was “ I called you”. He did not call me. He let me sit there within view of him for another 1.5 hours and said nothing. Never ever will I step foot in this “ business”. What a joke. Oh one more thing. In the 6.5 hours that I sat there, only in the last hour did someone come and asked if I would like the tv on. I assumed that it wasn’t working since it was off all day. That would have eased my pain a bit and not once from 9:30 to 4 was anything sanitized. There must have been 30 people in and out sitting on the chairs beside me and no covid sanitizing protocols were carried out. Not one!! And the next day I got a text from them asking if I wanted to review the service I got. Wrong question to ask me. Oh and I love the responses from the managers. Leave a 4 or 5 star review and you get thanks and a personal note. Leave a 1 star review and you get a copy and pasted response from the general manager with a Phone# to call. What are you going to undo? There’s nothing you can undo. There’s nothing you can do for me. Regarding the guy in the glass office, I have a few ideas for him.

Stacey Poland

Everyone was friendly and knowledgeable. Dan Houle went over and above to help me in the time crunch I was in.

Curtis Gobbett

I started off by sending a quick e-mail just to see if my trade-in was even possible. I quickly heard back from Dan Houle and from there the experience was nothing but pleasant. No pressured sales and the people there seemed to genuinely want to help us. I loved how they brought me down to the service area to meet the staff and while I was touring around Bruce was able to work some financing magic and get us into our first electric vehicle! We are so excited and can honestly say that this has been the best experience we've ever had purchasing a vehicle. Thank you Dan, Bruce and Taylor. You guys are the best and I cannot wait to start sending people down to see you. :)

Christina Bell

I had high hopes for the new management. I booked an oil change and asked them to look into the recalls as well. I booked the first appointment so that we could be in and out, I was even asked when booking if I’d need a car or whether would be waiting. We dropped the car off at 730am as scheduled, and they said it wouldn’t be ready until around 130pm as they were busy. What is the point of booking an appointment first thing if we’re going to have to wait 6hrs (which turned into 7 hrs)?! They also had no record of our oil change, just the recall. Super disappointed, I love my car but the continued decline in the service department makes me never want to buy a Hyundai again.

Tracey Fogarty

I had awesome service. Crystal was amazing. She was very thorough in explaining everything I needed done on my car. She had me out in a timely manner. Would recommend going to Victoria Hyundai to have your car serviced.

Bailey Anderson

This was my second purchase with Victoria Hyundai. Everyone there was incredibly friendly. We worked with Kieran to trade in our Tucson for a new Santa Fe. Kieran was great to work with, super nice, knowledgeable and very patient! One of the owners came over and introduced himself, which was very nice. Great experience, as always!

Michael Christie

Eric was extremely knowledgeable and helpful with getting us into our Kona Electric. Couldn’t be happier with the car and the service!

Samantha Pearson

Great service! Tanner was able to answer every question I had and helped me choose which model was most suitable for me!

Russel Gooder

Service department It was probably one of the worst I brought my car in to get some running boards put on I brought it in Tuesday night I had an appointment for Wednesday morning Because I had to work and I couldn't bring it at that time So i Phone about 11:30 And ask if it was going to be done by 130 because that's when I had to go back to work the lady said no it was being worked on at the moment and would not be done at that time and I said OKI will be there 730 the following day so I left my work keys in my other vehicle so I left my work keys in my other vehicle so I went back to grab them and realised my vehicle never went in because the running boards were not put on Yet So iPhone the lady back and asked her why wasn't that putting this morning she says I'll get all your info and will phone you back He never did so I still showed up at 7:30 in the morning my vehicle wasn't ready so I left went back to work I called will again He says he'll see what's going on and he would follow me back and of course he never did I waited until about 1:30 never gotta call back never gotta call back that my vehicle was done and I just showed up unexpectedly and picked it up

Ezekiel Gow

I dropped in without an appointment on a busy day to look at a used car. Josh and Tristan were welcoming and very low pressure. Professional and friendly. I walked away with a great used car and a fair price! I’d recommend looking for a used car here.

emerson white

Shouts out to Danny Bowtie for getting me in an unreal Santa Fe. Wasnt sure how easy it was gonna be to get my first adult car strolling in at noon on new years eve but Dan found me exactly what i wanted and Bruce took care of the rest. 10/10 will buy more cars there.

Alison Lomas

When I went to Victoria Hyundai to look at cars, I went in quite nervous as it was my first time buying a car. It was a great experience with Graham from start to finish! I never felt pressured in any way and felt I was presented with appropriate options for my preferences and budget. 100% recommend.

Glenn Grinyer

Just recently bought a brand new hybrid from Josh Finlay and the Hyundai's team and couldn't be more happy! They found the perfect vehicle for my wife and I and kept it right in our budget. Very polite and knowledgeable if your in the market fora new vehicle I definitely recommend at least stopping by you may just be surprised!

Cassie Seymour

Nick Sitonin and Tristan Marshall and Bruce Blake were amazing to deal with at Victoria Hyundai! They all worked so hard and got me an amazing deal! Nick really went above and beyond, he even cleaned my license plates when switching them to my new vehicle. Tristan and Bruce worked so hard negotiating with the bank and gave me an amazing deal to fit a 2020 Tucson into my budget! Thank you so much!

Maria Elena Lorens

I had a very good experience, people were helpful and courteous. The free shuttle offered is really an excellent thing to do for customers, although I didn't need it this time. I do have a complaint: I love classical music and I only listen to one radio station and that is King FM 98.1 from Seattle. Well . . . . somebody mess around with the radio and now I cannot find that station!!! Thank you for the good service! By the way, my name is Maria-Elena, not Maria.

Duncan McDonald

Excellent service and attention to detail. Vehicle was carefully cleaned and washed before returning. Cost for service reasonable. Friendly courteous staff.

Maddy Aberg

Felt like a scam getting my car serviced here. Wouldn’t recommend. They tried to quote me $1500 for a repair making it sound urgent and not even explaining what it was for. Glad I got a second opinion. Not great service from anyone, except the front desk lady was very nice.

Heather Tomlin

Dan Was Awesome!! ThankYou ????

Eric Ulrich

Jarrett was great to work with. He wasn’t pushy at all and gave us lots of time to check out all the features of the Tucson. He took the time to ask us what we wanted and needed in a car. I would highly recommend contacting Jarrett for anyone wishing to buy a Hyundai.

Mal Z

I LOVE MY TUCSON!! My recent experience at Victoria Hyundai, was exceptional. The best service experience since buying my Hyundai Tucson brand new in 2015... The representative that I dealt with was service manager Aaron Kerr, he listened to my concerns and fixed the problem I had with my vehicle. My car felt like the very first day I bought it!!! I’m very happy and pleased with the service received by Aaron Kerr, and I will definitely be dealing with him in the future. Thank you Aaron :-) Mal kirk ... happy Tucson owner!!

Zanni Anderson

They do not have your best interest at heart. Josh F in particular is heartless

Adam Guther

I have been looking for a family vehicle,for four months. I realized I needed a van, I also needed mid row captain seats, for my twin girls on their way due in a couple of months. when I met Dan Houle( the car guy with a bow tie ) he Source the perfect vehicle for me he called me a few days later. I went and took a look and fell in love with it right away. he was perfect in every way my wife's jokes that I love him but I just might Honest, trustworthy, helpful, and all around good guy no sleazy vibe

matthew song

Collin was very friendly and welcoming. This had to have been my best car buying experience. Collin and the team made the process super easy and also gave a good deal on my trade in. Hands down would recommend anyone that is looking for a new vehicle to stop by at Hyundai Victoria and ask for Collin, he will take care of you. Plus, $8,000 government rebates for EV. Can't beat that.

Sebastian G

Exceptional customer service. Fast and well communicated!

Ryan Ferrier

Purchased my 2022 Veloster N from Tanner. His service was second to none, Tristan got me great trade in value on my previous vehicle, and he even got my vehicle out of the show room for a test drive during a busy Saturday. They all went the extra mile, and they deserve SIX out of five star service, no exaggeration.

Michael Foreman

Great service from Ben Jillings: He provided all the information we needed about installing a level 2 charger and the various options we had for the Kona EV and its associated warranties. I would highly recommend him to anyone who wishes to buy a Hyundai. First servicing in Feb 2021 was also very good.

Ralph Juthman

We came into the dealership to inquire about a car we saw advertised. The salesperson Colin and finance officer Ray went out of their way to make sure we got the best deal possible. My wife and I are very pleased with the car we purchased and the service we received. I highly recommend Victoria Hyundai

Lynn Rutherford

I had a very good experience buying my new Hyundai Tuscon hybrid at Victoria Hyundai. Eric met me outside and immediately asked me if I had an appointment with anyone else. He asked me multiple times, which impressed on me that he didn't want to take anyone else's client. He answered all my questions and did a very thorough explanation of the car before we went on the test drive. The car itself made up my mind, but Eric was professional, knowledgeable, and I never felt pressured. The purchasing and insurance end of the deal was also done professionally and easily for me, and I am very happy with the experience and especially with my new car. Thank you.

Sacha Anderson

Terrible service. The sales department is super aggressive and I would never buy from them. The service department is unorganized. They called me 3 times for information from me before the work even started and didn’t even do all that I had asked. I would rather travel to another dealership than deal with them again.

raj sundher

Bought a car from Daniel the Bow Tie Guy, 5 star service was not pushy and got us a good deal. Would highly recommend Daniel.

Peter Kilshaw

5 Star rating for Victoria Hyundai. I bought a trade in from them. Nick Sitonin IS a great salesman who readily dealt with my concerns and addressed with manager Tristan. …

Victoria Littlewood

Wonderful helpful staff! Had to zip in while I was visiting Victoria as I thought I had a coolant leak. They popped out right away to check even though they were beyond busy, no leak and a good laugh! Thanks very much!

Jacquie McAllister

Excellent customer care. Saved me an expensive repair diagnosis from another garage that turned out to be simple fix and handled arrangements for reimbursement with other shop saving me time. This was such a relief for me. I have always had …

Anna Greenhalgh

Very professional.Good listeners,Time keepers,ready to stretch to meet customers needs.I highly recommend Victoria Hyundai to anyone who is interested in buying a car.

Richard Whiting

Collin and the team were outstanding. 5 star experience!

Alex Mayer

Good service all around. I would highly recommend! Thanks team Hyundai. And thanks Nick!

Amanda Bowman

Thanks to the amazing Victoria Hyundai team for their professional and top notch service! Extra special thanks to Tristan Marshall for going the extra mile for me and my children to be safe and secure in an amazing vehicle! Thanks for welcoming us to the Hyundai family!

jillian g

Hi there. I just wanted to make your management aware of an experience I had in your service centre a few months ago. I brought my car in for some exhaust work work and was told it would cost a minimum of $1600 for parts alone and "wasn't worth fixing" because the car was "a mess under there" with "many things awry" and was then referred directly to the sales department. Well, I received an alternative quote from another body shop for 1/4 the price (including labour) and have since been informed by two different auto body shops that my car is in great shape for its age and has no other major concerns. I am not sure if it's your regular practice to try to pull a fast one on your customers, but I certainly won't be visiting your shop or your sales department again (despite having been a diehard Hyundai customer in every city I've lived in previously).

Susan Watt

The day we picked up our long awaited Kona EV, man who actually sold us our vehicle 9 months before, had the day off and Collin Levesque, assisted us. Collin is kind, knowledgeable, thorough, honest and has a great sense of humour; all traits that make a great salesman. Collin spent half the day with us, making sure all the paperwork was completed, understood and delivered to where it needed to be. He made sure to take us to the service department and introduced us to the folks down there and made our first 3 month check with them, so we wouldn't forget! He then spent the rest of the time going over the things the car can do and allowing me to drive with him to answer questions. Having never had an Electric Car, this part of the day was invaluable! There is so much to learn about our new car. Collin has phoned to check in with me twice in the week since we brought the car home. He's answered questions over the phone which has helped me a lot. He has repeatedly offered to have me come back so we can drive together again so he can explain more. The car has so many features, that this extra care and attention is greatly appreciated. He even offered to come in on his day off to drive with me if that was the best day. Collin is terrific! I would recommend you give him a call if you are thinking about a new (or used) car.

Chan Maeng

Great service!! Go find the guy in a bow tie! Thank you Dan!

nick&helen n

Very professional and accommodating.

Vic Budd

Service department was very helpful and efficient. Car was done by the time we were told.

Melissa Bosma

It was so easy to buy a car from Dan, great experience!

Catherine TM

My partner & í just bought a 2021 Hyundai e-Kona Ultimate & we love it! Dan Houle in sales was wonderful to work with, very easy going & very, very knowledgeable about the e-Kona. He gave us a very thorough overview of all the "bits & bobs" of the car technology features several times & is available as a resource going forward! It took us a few weeks to come to a decision on which model to buy & we didn't feel pressured by Dan at all. Buying a new EV, Dan explained that we could send our 2005 Hyundai Tucson V6 to the BC Scrap It program for $6,000! That was new info for us & made that decision easy. Not so easy for me was trading in my 2018 VW e-Golf (which í really loved.) It was my 1st EV & was fab in so many ways, but wanting to let go of our gas Tucson SUV, we needed a bigger vehicle than the e-Golf. After the 1st test drive of the e-Kona, í was smitten. The e-Kona range of 415 kms was another great selling point. Perfect for longer trips. We knew about the $8000 in federal & prov rebates when buying a new EV & heard that perhaps those funds were running out? Ryan, the Finance Manager, showed us how the $8000 rebate program is regularly topped up, and this was never used as a pressure sales tactic either. Overall, the sales & finance team at Victoria Hyundai was great with every aspect of our complicated decision-making process. Brandon Kot, General Manager, also contacted us as we were finalizing the sale & was also very good to work with, as well as Tristan, the Sales Manager. We highly recommend, Dan Houle, the Bow Tie guy, if you're looking to get into the EV world. There's lots to absorb about EV ownership & Dan is patient & can help u understand all u need to know to switch to electric. (He sells both new & used EV's, he tells me.) I don't usually write reviews, but í researched & test drove a variety of EV's when í bought my (used) e-Golf in Nov 2019; back then the e-Kona's were on order & í didn't want to wait 6 - 10 mths. My brief experience w Dan was memorable even then as a "no pressure" sales guy & that had me return to Victoria Hyundai in 2021. Now that EV's have become more popular, they have lots more in stock. I am also passionate about helping others switch from the convenience of gas to the quiet, no exhaust, greener choice of EVs! The End. LoL [ Victoria Hyundai also has a wonderful white 2018 VW e-Golf Comfortline for sale now for some lucky person! ????]

Wendy Leighland

Today I received my 2021 Palisade. Thank you to Tanner Macpherson for taking the time to answer all our questions, being patient with us while test driving many vehicles to see which one was the right fit for us. When we selected the Palisade Tanner kept us updated on its journey to the dealership & once it arrived he took his time refreshing us on all the vehicle has to offer. Great service Hyundai team. Thanx

Lawrence Woytowich

Last month we purchased a 2020 Genesis. After owning dozens of domestic cars plus 4 Mercedes and an Audi, this is unquestionably the best value I have ever had in a car purchase. The Genesis is everything it claims to be plus a whole lot more. Our previous purchase from this dealer was a new 2011 Sonata so the Hyundai warranty and quality of dealer service had already proven itself. After a test drive the move up to a Genesis was an easy transition and rewarding decision. If you are looking for a car with all the bells and whistles, this one will hold your attention.

Glen Shiels

My experience with Dan and Bruce at Victoria Hyundai was excellent. They were both very informative and helpful in selecting our new vehicle. I wouldn’t hesitate to buy another vehicle from them and Dan will be my first call when I’m in the market again.

Gourab Ray

Had very good experience at this dealership up until my last service. My hatch lock has been baking a weird sound for over a year. I have been postponing fixing it, debating over whether it is worth doing it (since it's just a lock, nothing to do with the important parts of the car which are running smoothly). This time when I went for oil change, I asked for a quote on what it would cost to fix that sound. All was well. When it came for the time to pay, I was diverted to another agent as the agent to whom I talked was busy. I was pretty shoked to find my total cost over a 100$ to what I estimated. When I asked to take a look at the bill, I found that the ``diagnostics" is what caused that extra amount in the bill. I tried to argue that I did not want a "diagnostic" as I already knew what the problem was. I simply wanted a quote. WIthout investigating at all, the lady started to `lecture' me on `of course there is a price to pay" for the `expertise", and how the mechanics "have got a family to feed". Of course, everybody has families to feed, and I found the assumption that I do not know these facts rather condescending and upsetting. All I asked her was to reinvestigate the matter. Anyhow, the agent to whom I spoke originally, after hearing the argument, swooped in and promptly took off the extra 100 bucks of the bill. I left with a bitter and upsetting feeling in my stomach, which did not go away for 2 days, and made me to decide to write this review.

Carola Trigg

I just purchased a 2020 Kona Ultimate and I love it! Collin Levesque was very helpful and guided me through the whole car buying experience with care, respect and without any pressure. I highly recommend Victoria Hyundai to anyone looking to purchase a new vehicle.

Dave

I was helped by Josh Findlay. He was very helpful and a wealth of knowledge. I really appreciated him taking the time to answer my questions.

Rebecca Moore

I had a great experience with Nick at Victoria Hyundai purchasing my 2020 Kona. It was quick, easy and there was no pressure the entire time. Nick made sure that I knew all of the features of the car and felt totally comfortable before driving away. Thanks, Nick!

Tweety Thompson

Did not order parts I needed, plus now have to go back in for more repairs they found. This is going to be another major cost.

Timothy Bagshaw

Though we could not find a vehicle that fit our needs, full marks to Kieran for service, being responsive and attempting to do all he could to make it happen. We recommend him and dealership to anyone wanting to look further into a Hyundai further.

daryl hamill

I’ve been coming here for 4yrs. The pandemic has been hard on everyone, including myself finically. So I phone and asked how many FREE oil changes I had left. I received them with my vip package when buying the car at Hyundai. I was told 3 free oil changes were left and I could come in the following Tuesday for the oil change. This was great news, since I was broke. I dropped my car off at 6:30am and walked to work. Like I have always done. I then get a call at noon telling me I was supposed to be in on Friday? Which was wrong . Then he made the excuse there were only 3 technicians on that day. It’s an oil change? I told him I need it by 4pm. I arrived at Hyundai at 3:30pm to pick up my car. He tells me,I’m next to go in? Unbelievable? I was suppose to pick up my son at 4pm. Then tells me my free oil change have expired but they will honour this one. So 5pm rolls around, I finally get my car. Missed picking my son up. I have 3 payments left on my Hyundai and I can say I’ll never be back again. Brutal service. Daryl Hamill , was a loyal customer. Typical owner’s response was ,can you provided some details and call him?????Did you not take time to read the review. Computer response.

paul tikaram

Amazing ! Thank you so much Ben Jillings. My best experience so far, with a dealership. Victoria Hyundai really care about their clients and has kind curteous staff who know what their doing. Ben was amazing . I highly recommend going to see him at Victoria Hyundai if u want someone who is personable and professional . My experience with Ben was amazing and because of Ben I will be recommending my friends and family to check out Victoria Hyundai for their next purchase. Sales people like Ben truly break all the negative stereotypes that go along with car dealerships. Thanks again to Ben Jillings and Victoria Hyundai. ???? 10 out of 10 rating for sure

KarenandGlen Fernandes

Excellent service. Quick turnaround. Friendly Staff. Would like it if staff make customers aware of new promotions and discounts.

John Rosenberg

We generally expect to have issues when dealing with car dealerships but not with Victoria Hyundai. The entire staff from our salesman Colin Levesque to the GM Scott Muir couldn’t have been better. Even when Colin wasn’t available his coworkers stepped up and helped. The entire experience was the best we have ever had at a car dealership. Not to mention the Palisade we bought was exactly what we were looking for. Highly recommend. cheers

Divya Bharath Reddy Pulugam

Amazing experience at Victoria Hyundai. Impressed with Collin's customer service and he showed me very good car within my budget. Loved the car and experience. Gonna refer my Victoria Hyundai and specially Collin to my friends who are lined up to buy cars. Thank you.

Dechie Reamillo

I would highly recommend Hyundai Victoria. I recently purchased a palisade ( calligraphy) thru Nick Sitonin. He is very welcoming and accomodating. He even went above and beyond when it comes to client care. We went on a trip and we noticed a crack on our windshield. My niece immediately messaged Nick about the incident and assisted her on what steps to take and who to call. I would definitely recommend Nick to my friends. He is an asset to your team!

rovert40

This was our first car. The salesman, Dan Houle, was the consummate professional. No BS, full of information, and if there was a question he wasn't sure of the answer to, he'd tell you as such and get back to you later. We couldn't have asked for better. If you're buying a Hyundai, ask for this gentleman. Thank you, Dan. - Trevor and MJ

Matt Rodgers

Brought my Entourage in for a safety recall. Had an appointment booked and waited an hour and half as my vehicle sat in the lot. Finally had to ask the manager what was happening - he checked with the service department who got it in immediately and took 10 minutes to fix the problem. Why book an appointment if I’m going to wait an hour and a half to get my vehicle in? The person I dealt with was friendly and apologetic - no beef with him, just the disorganized approach to servicing vehicles.

Rod Rocheleau

Traded my Mercedes for the Hyundai Palisade. I would never go back to the local Mercedes dealer. Hyundai staff not only treated me like they wanted and valued my purchase the Palisade is fully loaded with features that you can't find on other luxury vehicles. If you are thinking of getting a vehicle with lots of safety features,a great warranty, at a good price and friendly sales and service staff, go to Victoria Hyundai.

Michael Rhodes

I was pleased with the service and relaxed sales approach. Colin Levesque was very courteous in arranging the test drives and sourcing a demo for me. Ultimately I am very pleased with the service provided and happy with my selection of the Hyundai Kona.

Kim Ainsworth

I have owned a Hyundai EV for a year and a half now and have nothing but great things to say about the Victoria Hyundai service department. I've found them to be very customer centered--the reps who answer the calls and on the front desk are so friendly and seem to genuinely care about providing outstanding service. To date my vehicle has always been ready within the time frame given to me.

Colleen Davidson

I recently had the "pleasure" of doing business with sales associate Collin Levesque at Victoria Hyundai. By pleasure, which is not typically a word used to describe a car dealership experience, I mean he was extremely personable, had very good product knowledge and, most importantly, conducted himself in a very non aggressive sales approach manner. He helped me negotiate my purchase with no stress involved. I have never had that experience at a dealership before! I extend the same compliment to the Hyundai staff as well as their in house Insurance representative. I have had Hyundai cars for 12 years. They never disappoint ***** Colleen Davidson I

Marjorie Carlson

I was advised when I purchased the vehicle that I would be required to bring it in at designated intervals to have it serviced to retain the warranty.When I got close to six months I called the dealership despite it only having 4200 kilometres on it. The person who answered advised that I could not get an appointment until June 1, ( 2 weeks hence). I asked if I could get it serviced at a different/ non Hyundai dealership. She said that as it was my first service I should have it done at a Hyundai dealership. I arrived at the dealership on June 1 at 10 am. For a 10:30 appointment. The parking lot was jammed with vehicles and I was told to back out onto Bridge avenue to let the service crew move some vehicles around. That was traumatic to say the least. I returned to the lot and was cut off on the way into the lot by another patron. The Service manager was out directing traffic. I left the keys in the vehicle so that it could be moved around the lot and went inside to the service counter where I met an employee who said it was his first day on the job. I asked how long it would take to service my vehicle and he replied that it would be done by the end of the day or I might possibly have to leave it over night. Then the person training him advised that I only required an oil change and it would be done quickly. He also advised that I could have had the oil change done anywhere as long as I kept the receipt for warranty purposes. I believe that you need a bigger parking lot with more entrances to the service bays to improve service and also to have your staff give consistent advice as to where I can get service work done. I was in a hurry that day, and perhaps impatient, but I would have gone to a different dealership in the preceding 2 weeks since I called the dealership if I had been told that was an option. Blair Carlson

henry fisher

Dan hooked us up with an awesome deal on a 2012 Ford Escape. We are very happy with it!

ThunderOdis

Great Customer service! They took really good care of my vehicle and provided sound advice and updates. Jennifer, our service advisor was amazing, patient and all around fantastic. Thank you Jennifer!

France De Montigny

I had an easy and enjoyable experience buying a new Kona EV. My salesperson, Josh Findlay, took the time to ensure I knew every feature of the car inside and out. I also got the car much earlier than expected. All in all a great team at Victoria Hyundai.

Beth Murray

We had a very positive experience dealing with Collin Levesque at Hyundai Victoria He was friendly, patient, knowledgeable, and helpful and was able to answer all of our questions We would not hesitate to recommend Collin.

Carole Eyles

Work was done quickly and efficiently. I had a ferry to catch and made it comfortably. I got a clear explanation of the work done and a cup of hot chocolate to help pass the time.

Patrick Waddell

Service that is above and beyond. Eric Bergeron, and the rest of the Genesis team have been an absolute pleasure to deal with.

Brittany Budd

I've been taking my Hyundai to the dealer for its servicing for years but the new owners have really stepped up the customer service. Ben was very friendly and kept me well informed throughout the afternoon about exactly what was being done to my car and clearly answered my questions.

Sabrina MacCormac

I recently purchased my first brand new vehicle from Victoria Hyundai. Everyone I dealt with were great. Very friendly and I never felt pressured. Christina was the sales consultant I dealt with. She admitted she was just getting started in the business but any time she didn't know an answer she asked for help and got me the information I needed in a prompt manner. Christina was always quick to respond to my emails, phone calls, and texts and was extremely patient with me, as I tend to ask a lot of questions. It was an overall great experience to deal with everyone there and I would definitely recommend the team at Victoria Hyundai to family and friends.

Gaming goat88

We bought new Hyundai Kona from Tanner MacPherson yesterday. Great customer service. He kept us informed and updated while we waited for our Kona to arrive. Thanks!

Devin Smart

1st time visiting this location and happy with the service received. The team was professional and courteous. The ride services was unexpected and greatly appreciated. Sure beat sitting in the lounge for a few hours. They were unable to determine my phantom issues but they did their absolute best to try. Some issues are hard to detect and replicate and I fully understood this was a possible outcome. They were prompt with their communication and arrangements to pick me up and bring me back to the dealership. The folks are extremely busy and short staffed. I recommend some patience, this is not in the control of the folks helping you. They are working hard to make people happy and showing them courtesy is the least we can do as customers.

Doug McLeod

Great service and attention from Collin at Victoria Hyundai! We just bought a new KONA EV and the process went seamlessly even though we changed our minds from the colour we ordered 9 months ago to the one we took home on Monday! We recommend Collin with high confidence.

Tony I

Following my experience with the previously managed Victoria Hyundai my chances of being a returning customer was very slim. Upon my visit in the service department a couple of months ago I have had the chance to meet Nick in the sales. Nick was very enthusiastic about his job and didn’t apply any high pressure tactics to purchase a vehicle, after two months of thinking it over and Nick staying in touch and sharing the hottest promotions I have decided to get my wife a 2019 Tucson and we are very happy so far. Thanks for the great experience Nick, I will recommend to anyone! Tony

Paula McCormick

This was the 7th new vehicle purchase at Victoria Hyundai for us. Special thanks to Collin Levesque for his professional and very helpful service. I would strongly recommend Victoria Hyundai and their winning team for your next vehicle purchase. Loving my Kona EV!!

jane stolte

Best service I've had when purchasing a car. Would happily recommend Nick and the team at Victoria Hyundai to family and friends.

Aditya Sharma EDDIE

I usually never post reviews but the customer service they gave me was exceptional. I had issues with my car so I had to leave it for the rest of that day. But the guy named “Mike” gave me ride to my work which was 30 mins away from the dealership I never asked for the pickup but “Mike” actually also called me to ask me for the pickup, I didn’t even call him he just called me at perfect time otherwise I’d end up travelling in a bus. Thanks to him (Mike) and the his Customer Service. Even the Service centre girl “Meghan” was so so helpful. Thanks to her as well.

Tony Zezza

Great service. Well done and thank you to the Victoria Hyundai team.

Marie Gracie

Absolutely first class service under the new ownership!! Our faith has been restored!! Thank you!

Val Chamberlain

I booked in an appointment 3 weeks prior to my date with someone who I thought was from Hyundai; I wrote down what was part of my service, had it repeated and was promised a discount because I booked that day on the phone; when I arrived Hyundai had no record of any of the details and I was informed they use an “outsourced” company to book the appointments. I was then flat out told no we don’t do that upon arrival. Then when brought up to the manager of the service dept, his tone and body language regarding my situation was not appreciated and instead of coming to discuss with me, the customer right away, he sat behind his desk and his volume was loud enough to have other people in the dept to hear. I was embarrassed and felt like a crook and I was a liar. After 20min of then waiting for the manager to have the phone call tapes reviewed, he still never came and talked to me personally. He sent the service person I was dealing with over to say yes we will do what you were promised. Definitely conflicted whether or not I will go back to have further service completed. I took the day off work to get this appointment in; car-less for the majority of my day and have that experience.

Helen Doyle

The staff were extremely helpful,kind and.patient! Didn't have the paperwork I needed and they did all the calling etc for me.I much appreciated all of their help . I would highly recommend amend for anyone to go there! Thank you!

Colin VT

Excellent service and no pressure sales. My preferred dealer in Victoria. Collin Levesque was great, made the sale easy and stress free.

Christine Turnbull

Fantastic staff! Nick was my sales guy and he was incredible. I was buying my first car, 2017 Ford Escape, and he was super professional and patient. Would highly recommend ????

Jillian Blonde

Bought my 5th car from Hyundai and it was so fast and easy. Tanner was AMAZING and even delivered my car to me at home!

Alison Klassen

Great customer service but disappointed that I have to wait just under 4 weeks to have my air conditioning fixed under warranty mid summer.

Bob Yake

The best experience I ever had at any dealership. Ben Jillings worked hard for us and got us a great deal. He and the entire staff treated us exceptionally well! I would recommend Victoria Hyundai without any hesitation!!!

Amelia Collins

The service advisor named Bryan was very nice to deal with. He patiently explained everything that the Service dept recommended both to me and my partner separately so we could make an educated decision about what to get done for our car. I dropped off the car at 7:30am and it was done around 10:45. It wasn’t a problem to get a shuttle to work early in the day. I was pleasantly surprised at the level of service here.

justin justin

if you know what you want and know how to deal with pushy sales people your probably fine. as a first time car buyer i feel VERY VERY taken advantage of. The people i dealt with Were definitely trying to get as much money out of me as possible. I get the bigger the sale the more commission but seriously I could of gotten a Lexus for almost the same price. don't get me wrong I do like the car, but ill never recommend buying from this dealership unless you have an inside guy or something.

Bobby Hooper

Our purchase was complex for our daughter as she now temporarily lives in BC as she trains with the national rowing team, getting her a new car from Ontario was going to be a challenge, licenses, insurance etc. Tristan worked so graciously with our local dealer in Ontario to make this happen. Baylz was so thrilled to get her new ride and said Tristan was so amazing! As a parent living so far away from your daughter, it is comforting to know that a car dealership and a sales manager would go way above and beyond any expectation to make this happen. A member of team Canada can now get to the docks at half past stupid quickly and safely and focus on what matters: training and representing Team Canada to her best ability! Thank you from the Hooper family!

Carla Shannon

Dan Houle the bowtie guy, friendly, not pushy,very personable loads of information. Highly recommend a visit to him. Also Ryan in finance got the job done , funny and to the point. Thanks for everything

Paul Chia

Recently purchased a Genesis G70 from Steven Pohl. He was great. He brought the car to my house for the test drive. He spend time to explain how everything be works. The whole purchasing experience was easy and comfortable. There was no sales pressure. The G70 is a great car to drive. The attention to detail is excellent. Thanks Steve for a great purchasing experience.

Carly Piggott

Actual service was good but it took a total of five weeks to get the issue resolved. First, parts didn't order it when requested (1 week delay) and then had to wait close to three weeks for my appointment to get a new fob programmed. Once at the appointment, things were fine but the whole experience (wait time for appointment) took far too long. I do have to go to dealership for certain things but for a service - I will be looking elsewhere!

Kayla Barnsley

I just want to give a shout out to victoria Hyundai . I brought my car in for a sunroof repair and they repaired it as quickly as possible. Big shout out to the technician that finally found the problem. Cole For taking me in right away and the car detailer Excellent job.. kudos to you all. Thank you Kayla

Lynn Jordan

Thank-you to Victoria Hyundai and the exceptional team that went above and beyond to provide the best experience I have ever had from any dealership. I was warmly welcomed by Christina. She answered all of my questions and put my mind at ease with her attentive no pressure approach. Tristan was a star and made everything seamless and was able to secure a quick delivery on my new 2021 Tucson. The whole team was amazing!!! I will be recommending Christina and Victoria Hyundai to all my friends and family.

Linda Stanley

Everything was handled well and professionally. One thing we are not satisfied with is the Walk Around Vehicle Inspection Report. It was left blank.

Floramae Alboleras

I want to give a Huge Shout to Collin Levesque of Hyundai Victoria for all his help with the purchase of my vehicle. He was so patient and kind and answer all my questions, as a first time it really help a lot.For sure i will return to see Collin in the future and i will highly recommend to look for Collin if you need help to purchase a vehicle ! Thank you also for his team they are very nice and helpful well done! Thank you!

Dan O

We had a great buying experience at Victoria Hyundai. Everyone was very friendly, helpful and professional. Our salesperson, Collin Levesque, gave us first class treatment right from the start. He was extremely attentive and thorough and made our purchase very smooth and worry free. Full marks to all here, great job!

Hazel Agar

Great customer service. Vehicle was so clean afterwards!

Amanda Edge

Had the best experience deciding to purchase a Kona. Bruce Blake is knowledgeable, patient and kind - an excellent experience! I would recommend anyone to Victoria Hyundai. Thank you!

ANABELLE Williams

Just wanna say I am very pleased with the Excellent service I got from Taylor Berge of Victoria Hyundai. Excellent service and thank you for all your help for first brand new car. You are the best!!!!

Miranda Apps

Eric was an absolute pleasure to work with ! Very knowledgeable and understanding of our needs and helped us get into a vehicle that was best suited for our family!

Michelle Gerrand

Outstanding service and incredible staff!! Very generous and kind to our community by helping raise money for various local charities, groups, and food banks! I would highly recommend their services to any family and friends. The staff are polite, professional, and all around great people. 5 stars would be an understatement. Keep up the great work guys!!

Nick van der Westhuizen

I had an emergency problem and took the Santa Fe in without an appointment. Tristan was fantastic and asked me to leave the car and they would get to it. Not only did they fix my problem but they also did a full service all on the same day. Great service. Thank you.

Barb Rockburn

I brought my car in for a recall. Everyone was friendly and helpful. I was told when I made my appointment that it would take a couple of hours and it did. It was my first time at Victoria Hyundai and I will come back.

Sarah Howarth

Car said it needed service at 7000km, make appointment, go in and are told it should be at 12000km. It doesn't need to be done. This is after dealing with the small parking lot. I tell them about the recalls so they do keep it there and do the recalls but never reset the service due button so that keeps going off now.

K

Worked with David and his manager. Test drove a couple vehicles, and were very happy with the service received. Both David and his manager are very hard working; they waited after hours to win our business and also followed up diligently later on. I had a bad experience about 3 yrs ago but this time, these individuals redeemed my experience. We eventually ended up buying a different brand as we had change in plans, but I highly recommend this dealership and will go there again for my next vehicle.

Jay Mack

I recently purchased a new vehicle at Victoria Hyundai and was extremely impressed by the staff that I dealt with. They were extremely helpful and professional. They called me back when they said and were were on time with all dates regarding my purchase. Scott Muir, the sales manager goes above and beyond in making sure all your needs and wants are met. Extremely friendly service???? I would recommend Victoria Hyundai to anyone, now that it is under new ownership. J.MacKinnon

Heather sutherland

I visited several dealerships in Victoria before choosing my electric Kona and took many test drives . The staff at Hyundai were attentive, polite, knowledgeable and non aggressive in their sales tactics which was welcome . We had some difficulties with a long wait for my very popular model, and the manager did a superlative job making sure that I was not without a vehicle. My salesman David was most helpful and knowledgeable explaining the new technology . I am very much enjoying the new vehicle and the dealership, under new management is doing its utmost to provide stellar customer service!

Jennifer French

Thank you so much to Dan Houle for getting me into the car that's perfect for me. The whole team at Victoria Hyundai were a pleasure to deal with.

Jim Butler

We recently purchased a used Elantra from Victoria Hyundai. Collin Levesque was the salesman and was very helpful and obliging doing all he could to make the experience as easy as possible. He was ably assisted by Taylor Berge that negotiated as hard as he could to get the sale.. Ryan in Finance made the funding go simply and smoothly with a minimum of fuss needed by us. John in the parts department helped by finding me a non chip key for door opening. I cannot forget the receptionist who frequently had to find Collin and transmit messages.

Kim E.

I purchased a 2022 Santa Fe today at Victoria Hyundai, and have been very happy with the service I received. Dan Houle helped me with my purchase, arranging test drives, answering so many questions I had, and always with a smile on his face. Very professional, and I am extremely pleased with the service I received. Looking forward to getting my vehicle in the next 4 to 8 weeks! Thanks Dan! :)

Kyla Mckenzie

The whole team was very friendly, knowledgeable about the vehicles, and answered all my questions. They were very quick and efficient at getting me into a new car. Even went out of their way to get me the color I wanted. 10/10

patrice ropars

just bought a little Venue 6 speeds standard for my wife ,her present for 50 years of marriage she loves it ,not too big ,great mileage,close to 50 mpg,,47.6 to be exact, we got great service from COLLIN LEVESQUE he was very careful to explain every function of every switches,buttons ,specially for us old folks,we really appreciated that fact.one more thing I was impressed with was the manual the car came with, very detailed easy to understand,something the other auto makers should pay attention to thank again to Victoria Hyundai,great professional crew pat and barb ropars Saturna island

Shawna Bertrand

Collin Levesque was amazing, helpful and patient. He explained all I needed to know, spoke to me and not at me. He made me understand all that was involved in purchasing a car. The walk through was precise and clear. He is friendly, but not pushy. I feel like I made a friend. I would recommend Hyundia Victoria and most of all Collin as a salesman. I love my KONA thank you

Michael

Very welcoming and positive atmosphere. The staff are knowledgable, supportive and kind. I got an amazing deal on my new car and could not be happier!

Ashley Olfrey

After some ups and downs with Victoria Hyundai, we were hesitant to purchase our 3rd vehicle from this dealership. I received a phone call from Taylor Berge and he wanted to know if he could help us with getting our previous interest rate lowered on our car loan. I will admit, I was hesitant, however, I agreed to go to the dealership to at least talk. Taylor asked us about our vehicle and we mentioned to him that we were interested in a bigger vehicle. We went through discussing our vehicle must haves and Taylor recommend 2 vehicles that fit our needs, wants and budget. We really appreciated that he didn’t try to sell us a vehicle that we didn’t qualify for. We have had other dealerships try to sell us vehicles that we would never financially be approved for. Taylor was very straight forward and clear. He answered all our questions, big and small. He was patient with us through the entire process of purchasing our new vehicle. Everything was easy and each step was well explained. I had a lot of questions and hesitations, but Taylor helped ease my hesitations! In the end, we purchased a 2019 Hyundai Santa Fe and we were very happy with the deal that Taylor worked hard to get for us. We would feel comfortable purchasing another vehicle through Taylor at Victoria Hyundai again in the future. Thank you again, Taylor!

Collin Levesque

This is an amazing place to work, fun, upbeat workplace with a customer first mindset. It has been a pleasure since day one and I look forward to working with you to find the perfect fit for your next vehicle! -Collin

Ryan Gow

Great staff, super easy to deal with, no pressure and first time ever buying a car during a pandemic. They were taking all precautions to keep everyone safe which was a great thing to see given what has been going on lately.

Langford Kids &Co

Loved the car, it sold itself. Surprisingly well-designed, well-priced. We caught the deal with 0% financing. The Iconic is a great car, very popular and snapped up immediately when available. Bowtie Dan, our salesperson, was an enthusiastic salesperson who knew the products. The only drawback was the lack of parking. We needed to drive around the block twice to find an available spot. There is very limited visitor parking. Very bad location.

Marieta Trisha Reamillo

I must say a dream come true to us! we were just visualizing to have a hyundai palisade my aunt even tried this thing in the app and thats when we met Nick during the time that we are still thinking when are we going to get a vehicle Nick was so helpful he even respond quickly to my aunt’s questions, until we finally messaged him again after 2mos since the last time we talked to him to check if we are credible to get what we wanted , everything went smoothly from inquiring to get approved! and voila we got approve for hyundai palisade 2021, they locate other branches the specific exterior and interior that we want so we have to wait for a couple of weeks but it is all worth it! so lsince the beige interior was out of stock we still got the best one.. . So something came up a week after we got the vehicle our windshield got a crack because of the rock that went to it while we’re in malaht so i messaged nick and he helped me and suggested thingsthay we can do.. thank you Nick for all the help and ryan as well and to all the part of the team of hyundai victoria!

Lori Wheeler

Recently bought a Hyundai Kona EV. I love my new wheels!!! Great staff at this dealership! Our salesman Daniel Houle was great and made buying our new car a breeze! First time doing our insurance at a dealer and was happy that the agent told us about savings with basic ICBC and private insurance. Our old broker never ever mentioned this to us in the 14 years living in BC! Thanks Victoria Hyundai!

Dana Askew

We were very impressed with Dan Houle our sales consultant - he was super friendly and low pressure and really took the time to go through all the features of our Hyundai Sante Fe. I was very pleased they ordered a model from another location to get the color we wanted. I also wanted to commend Ryan Hoffman, the financial services manager - he spent a lot of time with us going through all the financial aspects. Everyone we dealt with was fantastic - highly recommended!