Reviews of Suburban Motors (Car Concessionaire)

Paul Considine

Unfortunately for me I chose to purchase a Platinum F150, not that the truck has been bad to me, it's a good truck for the value, it's just that I knew that in the support system was indicative of an old school system that was so large and obsolete it would impact my experience. Well today was the day for me to realize my concern. I took my truck in for and oil change and the first thing I encountered was a conflict going on in front of me with a fellow that was dissatisfied with the attention given to his service. luckily, or so I thought, I got the rep next to him and quietly booked in for the oil change. In out conversation I asked them to inspect the emergency brake, which had a small issue of not fully retracting after the release was pulled. No Biggie, anyhow after a brief conversation I left with the expectation that they would look at it. Now 2 hrs goes by, I have been out, done the circuit around the local mall and returned to the small and intimate "customer lounge" area. 40 minutes past the due time I approached the service rep #1, I was rudely targeted with defensive criticism that somehow he could not find me, luckily, or so I thought, the fellow next to me piped up and said that he knew my case and had the paperwork to do up. I went over the work order with him and all was good except they said that the e brake was sticking on and that I should leave and no apply it, until such a time I could come back in. Not happy about the news, or more so that I should leave and ignore this safety feature of my truck, I made mention of my concern and not wanting to scuffle, paid the $86 oil change bill and left. now, all of my experiences with service departments with other manufactures, they at least did me the courtesy of a ride to and from a destination and at minimum a once over wash and quick vac. Yup, nothing had been done. $86 dollars, here ya go, 2.5 hrs, leave - don't' use your safety feature and your truck looks good enough to us. They get a 2 star, I get a 1 for not going Toyota and believing foolishly that they american mindset had changed. Very unsatisfied with my Moday at Suburban Motors. Coming soon For Sale 2012 F150 Platinum. Making America Great again ..... Really?

ZQ J

I love the fusion! Wanna say thank you for rain fan ,Justin and the direct manager! You guys are so awesome! If you wanna get a car! Rain and suburban should be your first choice!!!

andrew carrier

Extra work done by Kevin Craig!! Saved me a trip from Sooke!! Well done and thanks allot!

Eddie Parker

I have been purchasing vehicles form Suburban motors for years now and I thought it was important to let everyone know how impressed I was thsi week with a certain individual who exceeded my expectations for myself and my wife on a previous service. Rob Cavaghan - Service advisor- extension 31204 was simply a true professional in every way possible. He really has a special approach with his clients and the ability to create some excitement on a task that is generally a negative position telling people bad news on costs and repairs needed. I don't send out a lot of reviews but this guys no joke hopefully this post helps to further his position in Suburban motors. Owner /Operator- Eddie Parker Gorge Electrical Services Ltd.

Terri Hummingbird

Clean, hand sanitizer around, fast and efficient. Masks were mandatory and everything was very clean.

Vefa TÜREN

Worst service ever!

Brendan Vokey

Had a pleasant experience at the dealership, Reese, was very helpful with all the details about the car and friendly during the test drive

Ron MacDonald

Standard typical salesman who are only in it for themselves. Where every price they spit at you is "the best price of the year", here's a tip if you want to shop here, only go in winter and pick only the current year of car you are looking for, if you try to shop at any other point in the year you just get screwed.

K Sut

Stopped in to have a look at the new f150s. Dan was knowledgable knows his product well. Had a very positive experience absolutely no pressure with emphasis on possibilities for future plan to purchase. Will definately give Dan of Suburban a call once I am ready to buy. Purchased new 150 a week ago. Very impressed with the truck fuel economy is excellent averaging 10.6.

Lost Artistry Lash

Bought a beautiful truck from Reese at Suburban Motors 2 weeks ago and couldn't be more happy with the experience!! I first came there about 6 weeks ago and hadn't found exactly what I was looking for. Reese was amazing to deal with and went on an absolute mission to find the perfect truck at a great deal based off of all the information requirements I had. After nearly a month of staying in contact and sending me some different options, she found EXACTLY what I was looking for. Dealing with Reese was the best experience I have EVER had buying a vehicle and I would 10/10 recommend her to anyone looking to purchase a new vehicle as she is amazing. Thanks Reese, so happy with my new truck!!

Stan Savinkoff

Chris is great ????

Jerome Lyons

Car works great, but the staff was horrible to deal with. Although there were at least 3 people in the service department at any time, not a single person acknowledged my presence. On one occasion, there were probably 10 Ford service employees and not a single person bothered to say "Hi, we will be with you in a moment" or let alone a simple "Hello." When I actually got to speak to someone, he proceeded to talk about his conspiracy theories about planned obsolescence and how we need to get rid of all modern technology. I really didn't want to engage in the conversation and reply to a single comment, but he clearly can't pick up on this simple social cue. Twice I stood there for 15 minutes while the service employee sat there and typed without telling me what was going on and then said: "ok you're good to go." Never did I receive a simple "I need you to hang out for a minute while I get this paperwork straightened out" or "you can go now, I just need to push some buttons here." I still don't know if I needed to be there because of the horrible communication. Clearly, the people in the service department have no respect for their customers or their customer's time. When I dropped off my car, I was at the service department 5 minutes before open because I had a meeting at 8. They didn't open the door until 735. Three other clients and I stood outside for 10 minutes and they just watched us while they did god knows what. Once they opened the door, it took 5 minutes until anyone decided the help me or acknowledge my presence. Once I received assistance, I stood around for another 15 minutes as mentioned above and didn't leave until 750. So, I had to reschedule my meeting. Not only did they affect my time, they affected my colleague's schedule as well. The fact that I have this huge list of complaints and only interacted with your service department 3 times speaks volumes about the horrible culture your organization clearly has regarding customer service. I wouldn't be shocked if the managers have a read of this review for a quick laugh. I will go to Glenoak next time I need services done and I will not buy a car from any Suburban dealerships. I have and continue to tell people to avoid your dealership, and I will do so as long as I live in Victoria. You must have great salespeople because I don't know how you manage to maintain customers.

Robert Johnson

Last month when shopping for a HD Truck I looked at a 250 and a 350 that Suburban Motors had on the lot. I spoke with Alistar Emerson and asked for a price off the lot for each of the two vehicles. Included in the price would be my Air Canada discount, my trade in, and any other discounts offered that month. Michael Iorio the sales manager came out and met me and gave me two pieces of paper with the MRSP price, my Air Canada discount, all other discounts plus any incidental charges. Bottom line....in less than an hour I had two quotes on paper for two different vehicles and the start of my search for an HD Truck began. Unfortunately, when I went over to the GMC dealerships I never quite got the same service. I never received a detailed quote on paper that the Ford guys gave me and I was subjected to all those nasty used car salesmen tricks that you hear about. The absolute worst was Island GMC who outright lied to get me to come up there and look at a truck. While dealing with the GMC people over the next few days and talking to GMC Canada about their dealership customer service and pressure tactics I received very low pressure phone calls by Alistar about the quote they provided. In the end I didn't buy either one of the Ford Trucks. Not because there was anything wrong with the vehicles or the salesmen, but because I needed a change from 16 years of driving Fords, so I went with a GMC Truck, even though some of the salespersons that I met were the lowest of the low. Both Alistar and Michael deserve a shout out for doing what I asked of them in a classy low pressure way. In a world of sleaze, they were pretty cool. Thanks guys for doing what I asked. I'll pass the word on that you do good work.

Tessa Hawkins

Although we didn't end up purchasing a new vehicle, had a great experience with consultant Chris Brookes. Appreciated his expertise, breadth of experience, and friendly demeanor. Will hopefully have the opportunity to do business in the future.

Kevin Archibald

Flawless experience. I expressed interest in a new Ford Fusion; Cooper Shantz provided information about the model and its benefits, before directing me to Michael Iorio who handled the specific details; including setting up a test drive, purchase of my trade-in, and sale of my new fusion. Nathan Forbes made the financial process seamless, and Brenden Kelly concluded the experience by guiding me through all the features of my new vehicle. It was a step by step process that was handled with professionalism. I look forward to my next vehicle purchase from Suburban Motors.

Sarah-Anne Lake

Very friendly people working there and knowledgeable Staff.

Hugo A

Suburban motors provides a professional atmosphere with well-informed and friendly staff which made the car purchasing process a breeze! Nathan Forbes, Peter Atwal and Matt McLennan are extremely knowledgeable, amicable, and professional; they made sure I understood every step of the process, going above and beyond to help this first-time buyer! With an insurance agent right in the showroom, and a fully-staffed service centre on-site, I absolutely recommend visiting Suburban motors for any of your vehicle needs if you’re in Victoria. Thanks so much! ????

Purita Egan

Very good. John the manager is nice guy and friendly

Jared Isaac

Big thanks to Rob for getting me into the car that I needed, Kevin for taking me for a few drives, and Justin for getting the numbers in order. Walked in on a Saturday and by Monday had exactlly what I was looking for. No pressure from the Suburban team, just listened to what I was looking for and found the perfect fit. They made the process easy and I would highly recommend any of them to friends, family, and anyone else looking for a new vehicle.

Kayleigh Stokes

I recommend going to see Kevin and Rob at Suburban Ford. Thank you to the people who helped me in my transaction.

Guramit Sandhu

Bought 2015 Ford mustang from suburban motors located in Victoria. Really nice car and our sales man COHAN SASSAMAN was really helful with the deal.

Jeff K

Just purchased a new vehicle from Suburban Motors. Much thanks to Chris Brookes for the excellent support, service and information. He was very personable, helpful and was never pressured us. In the end we were very pleased with our whole experience and we strongly recommend the dealership and Chris to anyone who is a serious buyer.

Adam Bach

Had a great experience. Justin S. and Chris B. were very helpful through the process of getting my first car.

Tanner Exelby

Had my spark plugs replaced on my 08 Ford F150 for $550 parts and labour. About 2 weeks later my check engine light went on so so I brought it into my mechanic who diagnosed a cylinder 3 misfire and he swapped the coil with a differect cylinder. When the problem repeated on cylinder 3 again I brought it into Suburban Ford to have the spark plug looked at. (It was under warranty). Their courtesy car was out so I had to walk around for 4 hours and all they did was charge me $100 to tell me they swapped the coil again and that it wasn't the spark plug (they told me they tested it, gotta take their word on that i wasnt able to talk to the mechanic the rep had to leave to adk him questions and come back) So I asked the guy at the counter if they would honor the warranty if my mechanic found out it was the spark plug and he looked me in the eyes and said "yes". When the problem continued on cylinder 3 (I know right?) I had my mechanic diagnose and fix it. Found the problem.... spark plug. Well didn't everyone reading this already figure that one out. $158 plus the $100 Suburban Ford charged me the first time to do nada. Guess what, they won't honor the parts and labor. They told me the rep should have never said that. Well guess what douchebags, he did, he lied, and you have lost a cx for life. Guys down at OK Tire on Oldfield are on it, and they found your burnt Canadian tire spark plug and replaced it. Now it runs like the cats ass and I don't have to worry about missing work because of your incompetence. Just do yourself a favor and go somewhere else.

Patricia Moore

Great service and all of the sales staff bar none. You can feel that exceptional customer service is key.

Phil McKenzie

From the minute we walked onto the lot till we drove off in our new 2016 F150 some 3 hours later we were completely satisfied with the service. Our salesman Jason never pressured us yet was readily available for our enquiries. He know his vehicles. We will continue to buy our Ford at Suburban Motors

Hook & Hook

Our salesman Cohan Sassaman was extremely knowledgeable & patient...he found us the exact truck we were looking for & gave us the deal we wanted, he also was great with our four year old while we were busy with financing.

BinDeif

(Translated) magnificence (Original) روعه

Benj Restar

I purchased black GT mustang to Mr. Sean Sterling. He’s very accommodating and helpful with all the questions I had to know. One of the best sales agents I have dealt with! Thank you! ✔️

Ty Hahn

I called up the Suburban because my F150 truck was running rough and the engine light had come on. They were booked solid, but told me come and drop it off and they would look after me, sometimes they get cancellations. I arrived at the dealership, advised Erich the service rep and assistant manger of my issues. They offered me a loaner at no charge, and booked my truck in. I got a call the next day, the tech had isolated the problem. I was quoted a price, I gave the ok and they ordered in the parts. The following day I got a call my truck was done. Erich took the time with me, understood my concerns and made me feel important, and the truck runs great again. A big thanks to you and your team.

Don St. Germain

Was in to the service dept. a couple of weeks back and picked up a couple of lower control arms for our 2005 Ford Escape. They had one in stock, and were able to order the other one by next day (and on a Saturday too!). I installed them both and they work perfect. Special thanks to Cori for the help and assistance with some other questions I had. Cheers!

Mukul Dave

I’d like to give a big shout out to Suburban Motors and the staff! Rain is quite possibly one of the nicest salesman I’ve ever encountered and goes above and beyond of what’s asked of him. I’ve had plenty of bad experiences and shady encounters with other dealerships but these guys here are honest and truly care for you. Colin is a highly professional manager and will go out of his way to help you out! There was no hint of pressure tactics which was a nice refreshing change. Highly recommend these guys!

Anudeep Sasikumar

I am a victim . Their delayed repair caused me a huge amount loss of pay to the rental company. Especially during the pandemic, it is not supposed to happen to anybody. This is the worst auto body repair workshop .

Candice Peterson

Looking at buying a new car. Love the ford product. Sales are knowledgeable.

Carly O'Regan

Great experience overall! I felt everyone from sales to finance were extremely helpful and informative. They helped us get exactly what we needed in a timely manner.

Hug 23

Each person gave me quality time, listened well, took my situations into consideration to arrive at the best plan for me. Management and staff are friendly and diplomatic. HIghly recommend

Alex Morozov

Did tires, battery, oil change . Amazing service. Best price possible in town! Thank you guys!

Cindie Houlihan

The salesman and finance man were very friendly and knowledgeable and worked hard to get me what I wanted in a vehicle and terms. I’ve also used the service department here for 12 years and they are extremely helpful.

Derek Biegun

I always get good service here

Raegan Hinks

I recently bought a truck from Suburban Motors and dealt with Sean Sterling. Sean was nothing more than a professional from start to finish. He gave me a good trade value for my old vehicle, and made the purchase of my new truck seamless. If you're in the market for a new or used vehicle give him a call, you wont be disappointed. Thank you to everyone at Suburban for your help!

Meghan McCann

Matt McLennan was awesome to work with, easy to communicate with, knowledgeable, and helped all along the way. I would highly recommend him and their team...thanks Suburban!

Ray Ooievaar

Love the service here. Great staff.

Giuseppe Tkachuk

Went to look at trading in my 2009 F150 super crew cab 4x4 and to take a look at a newer F150. The Sales guy and the manager I think his name was mike were very pushy and when the sales manager went to take a look at my truck I went with the sales man to look at a different truck and go for a test drive when we got back I asked for my keys to my truck back and he kept on making excuses and not giving them back to me I asked repeatedly for them back and he kept on refusing and asking me how old I was which I think is irrelevant when looking at buying a vehicle. The sales manager came back after about 1.5 hours later and give me an offer of $8000 to which I said no and was not interested at even talking numbers with them for this new truck, I then told them ICBC evaluated my truck at $17,000 if it got written off and that’s what they would give me he then said that ICBC uses Canadian black book and that’s what he used at got the $8000 number I was able to finally get my keys and left and will not be going back they kept on Lying and being very pushy and the fact they refused to give my keys back is ridiculous I have attached a photo of the Canadian black book value and a picture of my truck

Pete

This review was removed because they dont want anyone to know the truth about them. Took in my 2017 F150 truck in for ICBC repairs The work was poor and shady The truck came out in worst shape than it went in .expected They managed to damage so much i had to take it to a ( GM dealer ) to get my Ford fixed. Wow!!.. a Chevrolet dealer repairing a Ford Because Suburban couldn't fix the problem. Noticing i had to get warranty stuff done and few other things still not fixed. I had to take the truck to another Carson owned dealership to have them fix what Suburban damaged. But at my expense $$$$, Keep in mind they had gotten payed to do the job from ICBC already but wanted to make more money off the truck. The positive reviews you see are from blind or naive. Customer relations is no help it's a joke so don't waste your time with them. Don't trust Suburban to touch your vehicle. Pete.

Daniel Wilkin

I didn't end up buying a vehicle from them (yet) but the young fellow that helped me out was very knowledgeable and not pushy in the slightest. I currently own a Ford truck and the odd time I need a part that has to come from the dealership I usually go to Suburban Motors ... just be prepared to bend over when paying ... they are $$$$$.

Peter Butschek

I did a Dealer Trade yesterday and everything went very smoothly. They checked in the unit I brought and had mine ready to pick up in a few minutes. Polite, courteous and fast, everything I love when time is money ! Thank you Suburban Motors !

Tasha Campbell

Tamer went above and beyond to help me get the car of my dreams! He stayed late and kept in touch even though the car was in the neighboring dealership. I would definitely recommend buying a car from this guy!

adam turner

Would be better if they washed / cleaned the vehicle after the serving. Like most of the dealerships in Victoria.

Deborah Lokhorst

Had an excellent experience trading in a car. The manager (Nathan) and salesperson (Ben) and finance person (Justin) we worked with were very kind and accommodating, and we were very happy with the final deal. Would come back again! :)

Tony Brooks

Great service today! Thanks Stephen F.

Hayden Matthew Connor

Went to several car lots looking at a few specific makes and models of used vehicle. Sean showed me several options within my price range and was extremely transparent and reasonable. He was friendly and easy to talk to, and was not pushy as I found the sales teams at other lots to be. I found a vehicle a little over my budget, and the sales team helped make the numbers work so that I could get the car that best fit my needs and lifestyle. I am extremely happy with my choice. The paperwork was quick, and everything was explained to me clearly with no surprises. The biggest draw was that each sales person was willing to share their personal opinion and preference for each vehicle, and could offer pros and cons of each which was independent of the price. Often I find sales teams will be overly complimentary of every car you are interested in and never offer a truly honest opinion on the car's performance and build quality. I did end up in a Ford, but this was because it was my first choice make and model, not because I felt pushed towards purchasing it over other makes I was looking at. I would happily recommend them to friends and family (that don't already go here). Any apprehension you have about buying from a dealership is put to rest at Suburban.

Leanne Watkin

Cohan Sassaman and Ben Beattie were very friendly and helpful in the purchase of our new Escape! Thanks again, we are very happy!

Kristin Tangen-Steffins

Excellent, prompt and professional service

Stan Z

Great people, no hard sell or you have to buy today because. I have not bought a new car for 14 yrs. and was not looking forward to it but the staff at Suburban were most accommodating with a let us help you not let us sell you attitude. Happy owner with a no stress experience.

Stan Z

Great people, no hard sell or you have to buy today because. I have not bought a new car for 14 yrs. and was not looking forward to it but the staff at Suburban were most accommodating with a let us help you not let us sell you attitude. Happy owner with a no stress experience.

Gordon Allison

Excellent service at the body shop

Gursimran Singh Pabla

Simply amazing , Spencer is the best guy Ill update all experiences shortly

Gursimran Singh Pabla

Simply amazing , Spencer is the best guy Ill update all experiences shortly

mike curti

Great service awesome people.

Barrett Smith Construction Ltd.

Brought my 2016 350 in for an appointment that I had made 3 weeks in advance. The appointment was from 2-4 to perform a simple oil change on the vehicle, I dropped off at 1:45 for the appointment. I returned at 4 to pick up when the service advisor informed me they hadn't had a chance to do any work on my truck!! Not even a phone call!! Did I mention that I pre paid $6500 for the 7 year maintenance plan when I purchased the vehicle brand new last year... Poor communication , terrible experience all around and an epic fail for Surburban Motors and Ford Canada. Thank you for nothing but a headache.

Adam McCormack

I worked with Sean and had a great experience! He treated me fairly and with respect. I never felt pressured during the process. I would highly recommend asking for Sean if you are looking for a vehicle. He is what I call a professional salesman!

Sukh Virk

It was super professional. Very well organized. A loner vehicle was waiting for me. The paper work was done in less thab 2 mins and I was on my way in less than 5. Great experience.

Laura Fennell

Bought a used car from Suburban Motors recently and had the best experience. I was helped by Cole and his manager Nathan who were both super friendly and went out of their way to help me. I would 100% recommend buying a car from here thanks to the great staff.

Victoria BC

Don't be fooled by the Fake 5 star reviews written by this dealer. Their customer service is non-existent to say the least. The Car we purchased new broke down 4 times and do you think they cared? Not one bit. Don't purchase a vehicle from this dealer, when you need them to stand behind behind you and their car they won't be there. You have been warned.

Brandon Lunn

Thanks Brandon Story and the team at Suburban for helping me find a new vehicle that was everything I was looking for and more. No pressure, knowledgeable staff and attention to detail are why I would recommend Suburban to my family and friends. Tell them Brandon Lunn sent you!

Carole Fargo

If you are looking for car Reese knows the vehicles.

M G

This last week I purchased a 2016 F-150 at Suburban Motors. I have to say, it was a good experience overall. My salesman, Ben Beattie, and the sales manager, Michael Iorio were both straight forward guys and easy to deal with. I felt like they tried to find me a vehicle that was the right fit while respecting my budget. I didn't find that the truck was much more expensive at Suburban than what I could find privately and it's nice to buy something that's just been detailed and gone through service. After a bad experience at Suburban Motors more than a decade ago, I was reluctant to give them my business again. I don't generally like dealerships. High pressure, constant upselling etc. This was not my experience this time around. I was pleasantly surprised at how smoothly the whole thing went and Ben and Michael can be credited for changing my opinion about Suburban. I recommend that you go see Ben if you're looking for a low-pressure vehicle purchase experience. Of course no review would be complete with a little constructive criticism. Their detailing department sprayed some really slippery interior dressing on the brake pedal (possibly inadvertantly) which lead to a bit of a scary ride home. Best to save that stuff for the tires. ;)

Rebecca Koch

Thanks to Matt and Dave! Very pleasant experience purchasing a used vehicle from this dealership. They gave us a fair evaluation on our trade-in and were professional and courteous during the purchase. The sales team was able to hold the vehicle with a deposit until we had more time to consider our decision. Would recommend.

Navkirat Singh

They’ve been marvellous! My buddy and I have bought two Buillits and the process has been smooth af. Don’t forget to ask for Tamer at sales, straight, to the point, and very understanding.

Richard Pattee

Ford great sales and service.

Maxwell Lattimer

Had to tow my 2010 Ford Escape to the service department. Was met by Brian and treated very well from start to finish. Took the time to listen to the trouble I was having with the car and passed the word along to the technicians. Highly communicative during the repair process. I will be bringing my Ford back for continued service.

Chad Keogh

Excellent staff and always have or can get the parts I need!

Chris D

One of the better ones.

Steve Sakamoto

I traded in a car for a used car on their lot after seeing it online. I called from Vancouver, and spoke with Kevin Muloin, one of their salespeople. He texted me the inspection report, carfax, and spent ages walking me through the history of the vehicle. He put up with all of my questions happily, and shared way more information than I could have reasonably expected. I decided to take the trip over to check it out in person, and Kevin had the truck ready to go for a text drive, and even met us in the parking lot when we arrived. He took us on a fantastic route to put the truck through its paces, and didn’t rush us, despite being out on the road for at least 25 minutes. Once we got back to the dealership, he helped us negotiate a deal that I think we were all happy with. He took the time to make sure we were comfortable with all of the features and even suggested that we go and talk about it before taking the plunge. As it turns out, we bought the vehicle, and everyone we dealt with at the dealership was extremely friendly, helpful, and didn’t pressure us in the slightest. I’d happily recommend this dealership to anybody looking for a new (or new-to-you) set of wheels.

Cory Vawter

Very friendly , fast, reliable, trustworthy awesome service. We started the process over the phone with Ben Beattie and Sam MCkitrick were unbelievable in helping us secure a dream 4x4 Truck!!!! She is a beauty. Ford for life

Barb Turner

Great service - Friendly & very professional. I highly recommend dealing with Sean Kinsella who was the salesperson that I dealt with. He was very knowledgeable but most importantly he did not in any way try to high pressure me into a sale. He went the extra mile to make sure that I got the vehicle that met my needs. His after sale follow ups have been appreciated.

Derek Blanche

I ended up buying my truck up island based on the sales persons at suburban. On the other side of that coin the service department is excellent.

YANG NI

Had good experience with this dealership. Rain is absolutely the best sales I’ve ever met. He provided professional service in helping me choose the the car. He is knowledgeable and proactive.I also met a very nice fanance manager, Colin. He has very kind attitude and high professionalism. Very special thanks to Rain and Colin who helped me a lot during the process of choosing my car. Everything went smoothly throughout the process and they tried so hard to help me to get a good truck.

R Scrimger

My son and I stopped into Suburban Motors and happened to be greeted by Matt Maillot. He was super knowledgeable, non pressure and really helpful in guiding us into our new/used Ford f150. The whole team of folks including Justin made it easy. I'm really happy with my experience.

Manbir Gill

I originally went to Suburban Motors to buy a 2012 Ford Fiesta my trade in was a 1999 Dodge Durango SLT Sales person BO lied to my girlfriend and I, Scammed me into putting car into my girlfriends name, told us after a certain amount of time(year or so...) title could be switched back to my name with just a few signatures he left out the part about it also being $500 dollars to do the transfer and my credit would have to be A1+ WOULD NOT RECOMMEND SUBURBAN MOTORS They did the exact same thing to my friend when he bought his 2011 Ford Fiesta so when his mom went to suburban motors to co-sign they scammed her into putting the car into her name, instead of co-signing for her son, exactly what they pulled on us.

Nigel Mcdougall

Always take care of my car like it's there own....great people ....lots of help

Steve Buhr

KEVIN MULOIN did a great job of working out a deal for two of our vehicles into one...two fords for a Jeep! We are happy with the trade thus far. We didn't need two cars anymore and SM contaced US to see if we would be interested in a deal. After about 3 hours we had a decent trade on our 2 and drove away (IN THE SNOW!) with our 2014 Jeep Cherokee. THANKS GUYS!

Chris Drake

Buying a new or pre-owned vehicle can be an enjoyable rather than arduous experience as long as one has researched the market ahead of time and defined the net additional capital or payment before stepping into the showroom. Suburban Motors enjoys an advantage of a substantial stock-holding of both new and previously owned vehicles, so can offer alternatives that can meet a restricted budget. Be aware that you’ll spend more time than anticipated reviewing the options, agreeing on trade-in values, extended warranties and such, but ultimately this is time well spent. Be upfront with your expectations, don’t compromise on your core requirements, and it’s likely the sales team will find you the perfect vehicle. My experience and relationship with Suburban Motors over the past six years has been very positive. The service department have been able to resolve the few issues experienced, and have maintained our vehicles well. Sales and Service follow-up has been appreciated, and I believe that Suburban (and their holding company, Carson Motors) maintains and enforces high standards and expectations for customer care. I would not hesitate to recommend them. As long as Ford/Lincoln continues to produce reliable, cost effective vehicles that meet my needs, I will remain a loyal customer.

Care Fasken

Amazing Service! Couldn't be more grateful! Cole and Colin went out of their way to let us know that a specific car was just traded in that they thought would be beneficially for our lifestyle, it ended up being perfect! Thank you! They totally respected our budget - THANK YOU! Cole, Colin and Nathan were absolutely amazing, so helpful, and we are so happy with our Escape. My husband and I would recommend you 3 and the Suburban Motors team/dealership to absolutely anyone. You'd be crazy to go elsewhere :) THANK YOU AGAIN GENTLEMEN! :)

NIDAA sabah

Nice staff

stu burow

Friendly and quick

Jesse Rayson

Great staff

Aidan Thomas (FROYT)

Pushed to make a sale on a truck that had cost them money to keep on the lot. Truck had damage that they were not forthcoming about, and they refused to take responsibility after the fact. Beware.

Angelene Young

Peter Atwal you have gone above and beyond to help me and the hubs thank you and see you very soon ???? ⭐⭐⭐⭐⭐

Motria Iwan

I had the pleasure of working with Doug and Andrew to repair my driver’s side door after an accident. I went to multiple body shops for estimates and they had the best pricing! In the end, what I paid was even 5 cents cheaper than the original estimate. Doug gave me a great suggestion to fix a minor scratch on the plastic of my bumper and they provided me with a free loaner vehicle while my car was being repaired. Both gentlemen were kind and professional. As a woman, it was assuring to see they weren’t trying to rip me off by assuming I didn’t know anything. I would highly recommend Suburban Motors, especially Doug and Andrew!

Spencer Laura

5 out of 5! With the help of Tyler & Colin we found the perfect vehicle for our family. Tyler's knowledge of the vehicle we were interested in was so helpful. We never felt pressured and trusted him throughout our experience. Colin made sure we got the absolute best price for our families budget and we are so thankful for that. These guys made us such happy customers today! Thank you both!!!

Jimmy yediaz

Awesome people. Friendly and helpful.

Haijia Zhu

Trying to book a test driving, the salesman told me that I MUST order the car first, and then they will provid a test drive.

Russ

Professional folks, good service, made for a good purchase experience.

OnItAuto Onit

Been servicing my vehicles here since I got my drivers license in 2007. Service has become a derailed train .

Graeme Lee

I have been a customer @ Suburban since 1992 and have always been very pleased with their conduct and service. I recently purchased a Mustang Convertible and thanks to salesman Matt Maillot the entire process from initial inquiry to receiving the keys was exceptional. Matt was very responsive to my emails and phonecalls , which was greatly appreciated. The only thing more fun than the purchase process is driving the car , which I hope to do for many years to come. A big thankyou to Stephen in the Service Dept as well.

Yuron Zeng

Great service. Love it. Help me a lot with my vehicle. Cesar, great man!

Alex MacLennan

I just bought a used truck from Suburban, and I couldn't be happier. Colin and Chris were great to deal with; transparent, fair and service oriented. I wouldn't hesitate to go back.

Ikseong Kim

I bought a pre-owned car here in December 2020. I'm generally satisfied with my car. However, I recognized some issues after a couple of weeks buying the car such as tire noise and damage to the windshield. At the time of purchasing the car, all brakes were checked, but since then, there has been a problem with the braking system, and it has been inspected and repaired. Not all the problems have been solved, but they tried their best to solve my problems. Of course, they found out after purchasing a car, so they also said they had a limit to helping. It should have been checked more carefully in advance, but I think we should take some risks when purchasing used cars. My dealer was kind when I bought a car, and they tried to solve the problems and my complaints. When purchasing a car, I think the most important thing is to help the customer use the car well even after the dealer sells the car. In that sense, I think they are good dealership. There are still things that have not been resolved. But I believe that they will provide their efforts to resolve rest of the issues. So, I recently recommended this place to my friend who wants to buy a car.

Jesse Robinson

Overall great experience at this dealership. I've bought 2 mustangs here and both times the service was top notch. I refuse to buy a car from anyone else besides Sean Kinsella. I'll always be part of the Ford family, all thanks to this dealership!

Mohamed Mohamedy

Selling a car is easy, making sure that the customer leaves the dealership happy and calling you a friend is hard, and those guys did a great job doing that. We hit a few bumps trying to get this car delivered on time but the wait was worth it. They apologized for a mistake that might be out of their hands, they made it up to me, and the one thing that made me super happy is them inviting me to shawarma after the deal was done????. The car is super great, and they made sure I get one of a kind by giving me rims other than the ones that came off with it and also offering a few extra free goodies. Thanks Matt and Tamer for all the effort you guys put into that deal, and can't wait to have you guys finish the deal for my next car????

spider jen

Update!!! Took my vehicle in with a list of work thats covered my warrenty they tried to refuse to do the work so they were asked if it qasnt under warranty would you do it and they actually said yes. The next time i go in i will be recording what they say from now on because thwir a joke. I have contacted the BBB and ford Canada about tjis matter. Dont take your vehicle to them for warrenty work, they will refuse you unless u pay cash... Recently took my brand new truck in for its oil change and so on and they said they did a wiper test and they failed. (I already knew i needed new one). They said they put new ones on and the bill says they did to when really they didnt. Like i said I knew i needed new wipers. They were leaving streaks all over and the same streaks are still there. Where the hell are my new wipers? probably on someone who works there's vehicle !! Maybe u guys should send the old parts home with the vehicle's owner's or at least show them the old cuz my wipers were never changed.

Ouyang Eric

Came over from Vancouver to buy the 2019 Ford Expedition from these guys. big shout out to Brandon from Sales, Justin from Finance and the Sales manager Nathan for being amazing in customer service! the experience was next to none ! will definitely purchase from them again!

bharat kumar

My experience with this dealership is extra ordinary. It was my best among all other in Victoria. I dealt with Tamer, I was guided real good. Their stock was awesome, knowledge is great. And sure they will give you several options to fit our needs and experience.

G Ahuja

I just bought a Ford Explorer 2017 and they worked their magic to get the particular model for me. Excellent trade in value for my F 150. Promoter!!!

Mingzhe Lan

Belongs to the same people that owns Glenoak with same finacfi team. Review in Glenoak Ford page.

paul van giesen

Booked appointment for 9:30 am. Came back at 12:45 pm. Vehicle has not even moved yet. Thanks for the crap service.

Vik Banerjee

My local Ford dealer. I've always had good service here. Prices have been decent. Not cheap, but never exorbitant. No issues with work that has been performed.

Clifford Lee Schlosser

Okay ! I'm not lieing, exaggerating, fibbing or making this up. I'm looking for a new truck because I'm sick of not owning a vehicle... When the tow company towed my and Franks "Boston terrier" House for a night' & or "means of life" because of Covid it almost killed me. Now that I've been blessed, Its time for a new one. So yesterday I walked to Suburban. I Sat down to discuss my future brand spanking new truck. I gave him the information needed then he came right back and said that financing will call me back in an hour so I walked all the way home which was about 5 km, and (no call) on my cell phone.No call all night. Some salesman called me this morning after I was up all night excited about getting a new truck. I started to think if a car company wanted to sell somebody a car this wouldn't be going on so I think I'm going to buy from somewhere else because I don't trust my vehicle with them know. PS Should I call them ?

Oicub bucio

Because of the way they do business, I will never buy another Ford.

Motria Iwan

I had the pleasure of working with Doug and Andrew to repair my driver’s side door after an accident. I went to multiple body shops for estimates and they had the best pricing! In the end, what I paid was even 5 cents cheaper than the original estimate. Doug gave me a great suggestion to fix a minor scratch on the plastic of my bumper and they provided me with a free loaner vehicle while my car was being repaired. Both gentlemen were kind and professional. As a woman, it was assuring to see they weren’t trying to rip me off by assuming I didn’t know anything. I would highly recommend Suburban Motors, especially Doug and Andrew!

Jordan Erickson

Expectations exceeded on both excellent service and price. If you are looking to trade in your vehicle and want to deal with somebody who is genuine and has a passion for listening to their customers' concerns, go to Suburban and ask for Jesse Rayson or Matt Maillot. Both of these strapping gentleman took the the time to listen, not because they had to make a deal, but because they wanted to make sure that my needs were met. It is this type of service that will bring me back to their lot over any where else in Victoria. So, if you are looking for a great experience in addition to great service and pricing options, this is the place to go!

Aoandu Djebdjc

Is it normal for the managers of the place to be leaving 5 star reviews? Looks like y'all need to work on your customer service if the managers (I'm looking at you Nathan, Chris, and Rob) feel they need to immediately offset a 1 star review that gets posted. Stay classy ford, hahahaha OH and P.S. you left SOMEONE ELSES KEY in my car when I went for servicing. Smooth.

Michael Dally

This is the second Vehicle i have purchased from Suburban Ford and on both occasions my expectations have been exceeded. I live in Qualicum Beach and travel down to do business with these guys such is the level of service, Nathan and Chris could not have looked after us better. This was a truly enjoyable car purchasing experience from start to finish. I would have no hesitation in recommending Suburban Ford to anyone. Keep up the good work lads, its working. Kind Regards Michael & Alison

Ryan Dronsfield

Gross ford

Aji Ra

Love my new car ! Thx to Chris Brookes! All dealership need more guys like Chris, wonderful experience with someone who really care about you and the car you are looking for!

Spencer Y.

Purchased a brand new Ford F150 and got the best possible deal not including Ford Employee pricing (Could of saved an extra $2K if I waited or knew). Decided to go with the extended bumper-to-bumper warranty for an extra $3K. Was told at the time that it covers everything aside from wearable items like tires for example; which makes sense. However I later found out that this is not the case. The spring in my center console broke and I was quoted $600 plus labor for the repair even though I had the extra warranty. After my first original review Cooper from Landrover Victoria personal contacted me about my bad experience(s). A friend and I met with Cooper to go over all of my concerns. During the meeting Cooper mentioned that the extended warranty should have been explained differently to me and that he would look into the center console repair. Later that same day, Cooper personal delivered a brand new replacement hinge at no-charge which was awesome. My center console now works like new. The bottom line is if you want the best pricing wait for Ford Employee pricing and if you decide to get the extended warranty it is NOT a true bumper-to-bumper warranty (Read the fine print, or get them to go over it with you in detail). Overall my experience has improved and I appreciate the prompt service by Cooper.

Firat Ataman

Stay away from this place. I have never seen this much fraud, lies and attempts at scamming customers.

Randy Smith

Very knowledgable staff. Friendly and great tea/coffee.

Veronica Knox

I was steered toward Suburban Motors on the strength of a personal recommendation for sales rep Matt Ross, and after spending an afternoon with him finding the perfect car for me, I can now recommend him myself. Everyone I met at Suburban was helpful and friendly. Buying a used car can be stressful but I was put at ease and treated with deference. No pressure. I actually enjoyed the process and emerged with the right car at a fair price. An enthusiastic five stars for Matt Ross and his colleagues. I'm not easy to please.

Tyson Crabb

The folks at Suburban have always provided me with prompt, lively service, taking the time to ensure their clients are completely satisfied with their experience. If you are looking for a good buying experience I highly recommend you take a trip by their shop to see what they have to offer!

Daniel Burton

I went in to suburban in July of 2017 to have a look at beautiful 2014 camaro or a focus ST. After talking to the salesman (don't remember his name he didn't give me his card) and a sales manager, they recommend the camaro! I was surprised since I was trading in my 2012 focus. I thought they would want to sell me a Ford since it's a Ford dealer and ST focuses are more expensive. But he recommended the camaro! So I got the camaro and couldn't be happier. Salesman didn't say a whole lot but was very nice. The sales manager and finance manager were both very helpful and kind. Every step was easy and no hassle. Theg didn't push much. It was my first financed car. Got a good price. Took a bit off their principal. Service was very good too.

Mike Brenan

An excellent experience driving home a used truck. Salesperson was outstanding, thanks Jasper.

yak yak

Attentive service with assurance of car's safe driving .

Dave Neal

Got some body done here on my car, fantastic job, the repair looks great, and the service was excellent.

Dottie Smith

Every single time we have dealt with Suburban (two purchases of vehicles, and the on going service of each) has been a trying time. They have wasted our time more times than is acceptable (ie: we drop off the truck in the morning for service, and by 3pm we call them to see what's going on, only to be informed that they won't be able to get to it that day.. to reschedule for another time. This has happened twice). We have reached out to the service manager to try and get a resolution only to not hear back for months. Clearly, they only care about getting you to sign the paperwork but afterwards they don't give a damn about you or the vehicle they worked so hard to sell you.

Murmur Pictures

After purchasing a 2021 Mustang Mach E, then realizing it was the wrong vehicle at the wrong time for me personally, I went back to Suburban Motors of Saanich on Vancouver Island and traded the 2021 Mustang Mach E after only a short six …

Pardeep Dhaliwal

Worst customer service ever. My friend had a car engeine issue in his car and mechanical department told us at least 7 days to get that fixed and refused to give us any courtesy car. When we went to sale department, waited almost 20 minutes sitting, saw they helping others coming after us, was really disappointing. I still remember, when we went to buy a car, 4 guys were running behind us to sign a form.

Chad Rutherford

Amazing customer service in the service and parts department

Andrew Curtis

Staff always does their best to help anyone with car problems even if its not a Ford. Kevin in service knows a lot and can give anyone good advice.

betsey80 bjames2019

I'm a busy person but as business owner, I thought these folks should be told about customer service. I bought and leased vehicles from Suburban for the past 25 + years. The last F150 I bought privately but thought I should take it to them for service. Well, the work done was good but I was expecting to get a clean trick when picking it up. They used to do that at one time. When I take my Jaguar in for service it is beautifully clean when I pick it up. Their answer when bringing this to their attention... "Same owner, different management" . Great answer.

Jessica Hodge

Just bought second vehicle from suburban motors. Super friendly and helpful service from Cohan Sassman and the rest of the team. Thanks again. Will highly recommend

John Cassels

Best place on earth to buy a lemon go to jenner chev buick gmc instead

Al

Just traded in my previous car and leased a 2021 Mustang GT. Ben was an amazing salesman, great quick communication, fulfilled any requests, and did not pressure. Matt and Nathan were also fantastic in facilitating the deal. The whole process was also so quick, and painless. Definitely would recommend this dealership for buying/ selling a vehicle.

rose o'neill

Woman at parts counter is absolutely miserable

Kelcie Vouk

My husband and I are on the list for the new Ford Lighting and emailed to inquire about the process and any updates they might have about it. They told him that they will be selling the Lightening's at 13k OVER MSRP. We were absolutely shocked, this is already an expensive vehicle. When we asked for an explanation they said they wouldn't give any details on options or pricing except in person. We know this is a dealership choice since we have relatives who have just placed orders in Ontario and did not get dinged with extra costs and were sent all the pricing and options via email before placing their orders. They didn't have to deal with high pressure sales tactics like this. We're usually a Ford family, all our vehicles are Ford and I even worked at the assembly plant in university. Having just moved here from Ontario, all I can say is that I am extremely unimpressed with this dealership.

Nuno Gama

"Great Cars! Great People" - NG58 Bought a Ford Escape from Suburban and I am extremely happy with the vehicle and the quality of service provided by the sales team. I would highly recommend Suburban. Ask for Jonathan White he will take good care of you. NG

jason rathgeber

Always a great experience!

Bill Petrie

I bought a near new 2018 ford F150 using Brodie as the salesman. I had a trade in which usually complicates a deal. Brodie 's first offer was very close to what I wanted so a deal was done quickly. The F150 previous owner was a smoker so he cleaned and detailed the interior again. All in all a 5 star experience which sometimes is not the case with a big dealership.

Steven Royer

I would like to thank Liz Tribe, Rob Muloin and Peter for finding me a truck for my business. My Landscaping company is continuing to grow and my time for looking for a truck is limited. Rob took my information and by the end of the day I had a new truck. All I can about Suburban Motors is they are awesome, efficient, and take care any of my truck needs. I would highly recommend Suburban Motors to any one! Thank you, Steven

Meg Kendrick

I honestly don't even want to give this dealership even one star. They are the worst sales people to deal with. I have had a bad experience every time I have been here. They have withheld my licence and my keys and after asking for them back a number of times I was left alone for over 20 mins waiting for my things. Also they never seem to want to sell you car...they leave you around sitting all day while they all joke around and hang out in the back. They have the most horrible customer service I have ever experienced. I ended up going to Glenoak in Langford to buy my car and not only was it better customer service but they were able to get me a better deal. I would urge anyone looking to go to Ford to stay clear of this dealership as they have no idea what they are doing and they have no customer service. I can't even put it in words how horrible this dealerships is. So unprofessional!!!!!!

Rob McLaren

Bought 2 brand new new F150s here - 16 years apart, and a new mustang, nuff said... I'm a happy customer. Quality is job #1

Clifford Lee Schlosser

Okay ! I'm not lieing, exaggerating, fibbing or making this up. I'm looking for a new truck because I'm sick of not owning a vehicle... When the tow company towed my and Franks "Boston terrier" House for a night' & or "means of life" because of Covid it almost killed me. Now that I've been blessed, Its time for a new one. So yesterday I walked to Suburban. I Sat down to discuss my future brand spanking new truck. I gave him the information needed then he came right back and said that financing will call me back in an hour so I walked all the way home which was about 5 km, and (no call) on my cell phone.No call all night. Some salesman called me this morning after I was up all night excited about getting a new truck. I started to think if a car company wanted to sell somebody a car this wouldn't be going on so I think I'm going to buy from somewhere else because I don't trust my vehicle with them know. PS Should I call them ?

John M

Great job done at the body shop.

Benjamin K

Needed a part for my 03 focus so I dropped in to get a quote. Unfortunately the part I needed was backordered, but Keith at the parts desk was able to give me all the info I needed to get one the same day. He contacted a nearby store to get me a quote and had them set the part aside for me. Really nice to go to a service center that was focused on getting me what I needed and not just closing a sale.

Melissa Williams

Went in after being told I had to replace wheel bearings and get front rotors machined. The techs couldn't find anything wrong with the bearings and my brakes work much better since having the rotors machined. They were quick and provided me with an accurate quote. Will definitely go back.

杏树

Thanks for Rain, he's s service is good and conscientious, I bought my first car(MKC) here. : )

Matt McLay

Was sold a ford truck, and was talked into the Ford warranty,they claimed would cover everything for 3 years. Then three weeks later when I had a belt issue with my vehicle. After being told even the engine can fall out of the car and if we took the warranty "everything" and I quote would be covered. Only to find out from there mechanic who then told us this is the fun part of his job, and then to get the news it will be 150-300 dollars..... Long story short do not trust this company or there weaselly salesmen who force sales upon you. Obviously the 5 out of 5 stars are there sales people trying to bump up there review percent.

Sharon Ed

I have purchased several new vehicles in my lifetime. I have never had a better more honest experience than today. Chris Brookes knowledge and experience is outstanding. He took the time to help us find exactly what we were looking for. He never promised more than he could deliver but he sure delivered more than I hoped for. I could not be happier with my purchase ( second from Suburban Motors) Thanks Chris! Sharon and Dave

Mr Cowan

These guys play the "please buy me" game. Be carefull when buying a new vehicle, they will wreck your credit

Dawn S

Excellent experience both sales and financing! Peter A. is awesome, and Reese is the BEST saleswoman! Thank you for an easy and smooth purchase. Highly recommend Suburban Motors for your next purchase or lease!

Mark Mebs

Absolutely amazing service. My current vehicle broke down and didn't make sense to do the repairs so I started looking at new vehicles. The team at Suburban Motors was amazing and really made a situation that could be stressful into a very pleasant experience with no pressure at all. Thank you everyone!!

Michael Eso

Recently purchased 2015 mustang. Initial impression good but follow up on a simple thing has met with no adequate response from salesperson. Would not recommend this outlet. Will not deal with them in future and will go back to Glen Oak Ford where I have had very good service over the 6 vehicles I have purchases from them over the past dozen years. I know they are owned by the same owner group but clearly there is something wrong at this outlet!

Michèle Hamilton

We have bought many vehicles from Suburban Motors and specifically Brandon Story. He provided excellent service and helped us decide on vehicles that met our needs. His friendly and professional manner made him a pleasure to work with. His follow up and attention to detail were first rate. We recommend him and the whole Suburban organization to friends often.

Gordon Campbell

Got a lot of help at the parts counter - when every other supplier has the part The Real Deal Ford shop will find it for you.

Michael Allabarton

Chris, Kevin and the Service Department team were 10-out-of-10. Thanks, everyone!

Michael Bassett

THESE GUYS DID IT RIGHT FROM THE FIRST MEETING WITH THE SALESMAN (ALEX) TO THE GUY THAT TOOK OUR MONEY (CALVIN) COURTEOUS, HONEST AND KNOWLEDGEABLE THE SUBURBAN STAFF ARE KEEPERS

GREG

Place to buy your Ford

Scott Allan Neufeld

Colin is the man! So thankful for their excellent service.

Jennifer Paget

Both times I’ve had a scheduled appointment for service they have taken my car for a full day and then they never got around to it. Appointment for today was made 2 weeks ago. From the parking lot each visit it appears that they service rental vehicle contracts before they prioritize paying customers. I won’t be making this mistake a 3rd time.

Brandon Brown

Thanks for the car

Gary S

Excellent place to purchase a vehicle. No pressure sales, really friendly staff (Namely Rob, Kevin, and Peter). I've bought my third consecutive from them because they have made every purchase so easy.

Vern Keast

Expensive

Nici Baughman

Excellent customer service!! Each aspect of my recent car purchase was easy and efficient! Dealing with Rain was fun and energizing. Each department was clear and thorough. Thank you so much. I love my car!

Kevin Sopuck

Great service, helped me out a lot!

Larry Maydonik

Erich Eichhorn. is the best service representative that Suburban motors has. He continually impresses me with his ability to quickly assess a problem and to quickly solve it. He is head and shoulders above all the other service reps in terms of "smiling" and greeting customers!!!

Jon Sinclair

My fiancee and I recently purchased a 2018 Ford Escape with the help of Michael and Matt. They treated us like royalty. All in all it was a great experience. There was no pressure from them to buy and we are extremely happy with our purchase after nearly 3 weeks. This is a great little cross over with surprising fuel efficiency. (Better than the sale sticker claimed)

Justin Whittaker

I have been a loyal Suburban Motors customer for the past 10 years. Brandon Storey has looked after all my families vehicle needs through his outstanding customer service and professionalism . The vehicles have all been regularly maintained by Kevin Craig in the service department who constantly goes "above and beyond". I would reccomend the Suburban Motors experience to anyone without hesitation based on my own!

Kelvin Turner

Bought a pre-owned escape and was pleased and impressed by Tamer,Justin and the Suburban team .Thank you Tamer for going the extra mile and making sure I was happy with the purchase

Derek Emery

Always a pleasure to work with the fine people at Suburban Motors.

Chalupa Batman

Suburban motors always has a great selection and very friendly sales and finance people. They worked hard to get us the best possible price. Would buy here again.

Greg Sellick

Worst dealership in town! They do not stand behind their work and will give you the cold shoulder if you have any issues. Suburban did not complete the repair correctly and passed the buck to Ford, saying it’s a manufacturers issue even though suburban did the initial repairs. Now I am on the hook for 1000k repair. Even though there is clear evidence that this repair was incomplete and done wrong, the dealership will not take responsibility. After speaking with the dealership manager, Ian Jones, I am convinced he is the reason for such poor customer service at this location. He was very rude, condescending, unprofessional, and did not care about his work and the safety of his customers. I will never recommend suburban motors to anyone. Very poor customer service.

Anthony Norman

Easy from start to ending. Very impressed with the staff and their knowledge and professionalism. Best dealer experience for my most recent purchase

Jordan Ruygrok

Rob Muloin and his team really came through! Getting me a good dollar for my trade in and delivering my new vehicle. No pressure sales and smooth transaction!

Wendy McINTOSH

My husband and I went into Suburban Motors yesterday looking to test drive a Ford Explorer. Sean sat down and went over all of our expectations - we did our test drive but I wasn’t really comfortable so we weren’t sure what to look at but Sean suggested an Edge. My husband said he didn’t think he wanted something that small - long story short is that we ended up purchasing an Edge and we couldn’t be happier. Sean was amazing but so too were Collin and Justin. They all made us feel right at home and comfortable. I don’t typically give reviews but the service was so stellar that I couldn’t NOT passs this along to anyone else that may be looking for a new vehicle - Suburbsn Motors is hands down a class act!

Rochi Uddin

Best ever service anyone can ever get. Body shop manager Doug rocks. They even clean my car inside out and my car now looks better than when it was brand new. God bless

Jim Lister

own a 3 yr old F150; moved to Victoria and have experienced both Glen Oak and Suburban Motors. Both have a terrible service system. Online booking system is garbage - got no response, twice. The service department can't be reached directly - you get voicemail every time,. When I call, the appointment times are at least a week out. They won't deal with recall notices. on and on... seems like a great reason to go Tundra next time to me.

Jules Wilkins

Bought a new vehicle here. Friendly staff who made sure I was well treated.

Danny Cameron

Good sales team but probably the worst place I've ever been when its comes to the service dept!!

Brigitte Le Burel

Don't go there much

Leif Head

My partner and I bought a brand new 2018 F-150. We had an excellent experience from the initial greeting, all the way to the signing of the paperwork. The Finance Dept. went well beyond the call of duty with our trade in. We had an issue that was no fault of theirs or ours, but they took ownership of the problem for us and resolved it. Can't say enough good things about our Saleman Gordon. If you want a new vehicle talk to him!

Gisèle Di Iorio

Very happy with the service, great friendly staff. Great deal on a good used vehicle.

Mike O'Keefe

Not cool!! My vehicle was there for warranty work, sat in the parking spot for 2 HOURS! Finally asked for my keys back, an email to management is in the works! Almost 6 hours over 2 days for a minor repair.

Richard spooner

Friendly services

Jared

Matt Mclennan was an extremely helpful and very knowledgeable salesman. He answered all my question and provided me solutions to all my requests. 10/10 would recommend sending friends to buy their vehicles off Matt.

Jacob Sampson

Sales department is total joke. Do yourself a favour and buy anywhere else. Total scammers. Do not buy from these guys!!!!

Cary Widenmaier

They are rip off artists

Sarah Paterson

Just bought the best used car ever! Also the the service was excellent. Thank you Cohann and Peter for making it an easy purchase!

Arthur Volk

I received great service right up to the purchase of my 2015 F-150. Then the service dropped right off. Firstly, I was assured by the salesman that my truck would be washed each time I brought it in for service. The first time I did, I was told that Suburban doesn't offer that service. I mentioned the offer that was given by the salesman and I was told that he shouldn't have said that and he no longer worked there. Secondly, I was told that if I referred Suburban and that customer purchased a vehicle, I would receive a cheque for $100. I referred a friend who purchased the same truck about a month later. Next time I was in I mentioned it and I was told a cheque would be mailed to me. I never received one. Lastly, after a short time I noticed that the tail gate was not closing properly. One side would not close flush. I made an appointment and dropped it off for the day to have a service done as well. I picked it up and they didn't get to fixing it - I was told the right service person was not working that day. So I had to bring it in again. This time they adjusted it slightly, but it did not fix it. They acknowledged it and said that's all they could do. I wasn't satisfied and brought it in a third time. For some reason they were able to fix it this time. Suburban recently phoned me to try and get me in to upgrade my truck as if it were in my best interest due to the amount of money I would save. No mention of anything else. It was the classic service up front until you make the purchase and then poor after service. You forget Suburban that good after service continues to bring the customer back, as well as the positive word of mouth and social media attention you could have received. I love my truck and I get people asking about it often. I'm happy to tell them all about it, including the poor after service. I notice Suburban only posts positive ads on their website. And on Google reviews they put it on the customer to contact them if they have an issue. That didn't get me very far before. You see my name Suburban. You can do your own homework and see this all verified.

Megan Kuropatwa

My experience with Suburban Motors was amazing. Michael, Calvin,and Sam were great to deal with and went above and beyond to make sure I got the best deal. Very happy thank you so much!

Adrian Maclaren

Previous response to my review showed that they were being impersonated. They are taking the appropriate steps to solve the problem.

Stuart Morse

Great service on the nasty ding someone put in my door.

Allan

I have and remain both a business and personal customer of Suburban since 1961 when I had a 1950 Ford and needed transmission parts. Since then I have purchased several Ford vehicles and appreciated the service and parts department 1st class and honest reliable customer friendliness and professional service technicians ! I just today had service work performed on my 1997 Ford Explorer Limited which I purchased new from Suburban . I highly recommend Suburban and there many long time staff for their honesty and professionalism ! Thanks Kevin, Spencer, Cori and Stephen. Wonderful Carson Family of dedicated employees. Thank-you ! Allan Watt

Blue Vasseur

Matt as always provided me with deadly service and got me everything I asked for at a great rate!

Ron Loof

Great service

Rob Rice

Thank you so much on all the hard work Kevin M and Rob did on getting me into a bigger SUV. I've been searching for few yrs now.. thank you both.. went above and beyond for me and my little family... Highly recommend Kevin M to deal with on getting new vehicle

rickey kubbernus

looked at a car on line, dealt with rob muloin, flew down from prince george with out a hitch, chris brookes and rob were great, needed some help with service department and they were fantastic as well. i would deal here again without hesitation. thanks all! rick

John B

I went to Suburban looking for a new SUV and was unsure which brand I was going to go. Kevin Muloin was there to help me out and ultimately guide me in the right direction as to what type of vehicle I was looking for and needing. He has excellent customer service skills and he took the time to listen to what I was wanting out of a vehicle. I never once felt rushed to make a decision. It was a great experience compared to others I have had previously at different dealerships. The service at Suburban Motors is excellent and I would recommend them and Kevin to anyone I know looking for a vehicle. Thanks!

Sundeep Khangura

Got a great deal on a 2019 F150 Lariat! The deal was so good travelled from the mainland to the island to pick up our truck. Brodie and Sean made everything go so smooth. From picking us up from the ferry terminal and taking us to the bank! The truck was fully detailed inside and out. If your looking for a Ford or Lincoln made sure to get in touch with the dream team Brodie and Sean!

Andrew Razzo

Buying my new car was the simplest its ever been! Thanks Sean and Sam!

Aaron Rodd

Friendly staff. Excellent service center.

Jill Gilyard

Wow, suburban is the best, such an amazing dealership and unreal staff! Kevin Muloin the Lincoln brand specialist was amazing, the service provided from Kevin was beyond amazing, Kevin explain everything about the vehicle. Took me on a very easy test drive that was very relaxing yet testing out all the features of the vehicle! Thank you Kevin and thank you to the sales manager rob, thank you Calvin in finance you guys are all so great!

Jay smith

They have been good for my vehicle servicing.

Kyle Seel

Just want to share with everyone my experience with SUBURBAN MOTORS. I brought my truck in for a service a couple weeks ago after I detailed it myself (so I knew every tiny mark on my paint) when I went to pick up my vehicle the mirror was scratched, looked like someone drove it under a branch or keyed the roof and one of my $6000 rims had a gouge out of it with a chunk of tire missing.At first they offered to fix my mirror and replace a tire as a "customer courtesy" but denied doing any of the damage and refused to fix the roof (why would you offer to fix something you didn't do? Doesn't make sense.. ) then anytime I tried to call and talk to the manager he was " in a meeting" and never called me back himself instead he had the lowest down front desk kid call me and try and make deals which is very unprofessional. Now I have to eat 2 separate 500$ deductibles because its "2 separate claims" from damages that weren't on my truck before I dropped it off to them. Now keep in mind this is the same car lot that I bought my truck from and am STILL making payments on! In my opinion SUBURBAN MOTORS is a joke and I will never send or take my business to them ever again.

josh gillespie

If you are looking for a new vehicle this is the place to go. All the staff is really nice and helpful. They were able to give me a really good deal on a new F-150 . I highly recommend this dealership to others and see myself coming here in the future

Sharon Richmond

I purchased a used vehicle at Suburban from Brodie Harris. The negotiation was very fair and handled without dealer pressure. I felt Brodie was professional in dealing with the trade in and in explaining the financial summary. subsequent to buying , the vehicle required a Service appointment . Brodie immediately arranged it and the Service Department was also a pleasure to deal with.

Richard Schulz

I was unable to get the car I wanted due to my own issues but Broodie gave me 5 star service throughout he went over and above what was required. Thankyou very much for your hospitality.

Allyson McCaffrey

I bought a brand new Ford F-150 with the assistance of Sam, Matt, and Peter. They are definitely the best wrong number I ever called and they now have a customer for life. Kind, Compassionate, and Efficient, ...there are just so many words to describe their wonder.

Michael Milnes

Horrible. Sold me a car under fraudulent conditions.Said that me financing would allow me to take the car to the States. Get to the States and Scotia Bank said that I am not authorized to have the car in the States. Called Suburban and they said that it is not their problem. Won't do anything to help me.

Ray Ooievaar

Parts department is amazing, been buying from them for twenty five years, amazing how fast they can get parts in when you order something they don't stock

giesen84

Definitely don’t recommend. Have not had good luck with service at this location. Today went in for a 10:30 appointment and didn’t get in till 12:45. What’s the point of an appointment if ya can’t get in when the appointment is?? Also a few years back brought a commercial f750 to them for repair and service. The truck was bought from this exact dealership. When we showed up they came out and looked at the truck and said it was to big for their shop to work on and I had to go elsewhere to get it serviced. Ya think they would know what size of truck they sold. Have had other dealings with this dealership too and it’s just not worth going there anymore for me at least. Very disappointed.

Mary Antoine

So awesome

Jim Laanstra

They looked at my car for 30 minutes and didn't charge me anything.

David Marks

I purchased a used 2018 F150 Lariat on the July 10th weekend, 2020. Great experience with the salesperson Sean Kinsella and the others during these trying times of Covid 19. Sean K., performed above and beyond what was expected from me and my wife Charlene. I would not hesitate to ask for Sean K. assistance in my future dealings with Suburban Motors.

kavish raj

Honest review (cos nobody has the best experience ever buying a car). Went suv shopping. Saw a few vehicles, a couple at suburban. Friendly staff(obviously to a potential buyer). Took a couple of days and finally made a deal on a 2013 ford explorer. Good car, good price. Paperwork went smoothly. Got the car home. 5 stars are for the sales consulatant Gordon Davidson. I did not feel pressurised into the sale (of course they are salespeople and need to make a sale). Sales manager (Michael) even let us think about it overnight before committing. Went back the next day cos my key fob wont work ( i was given only one at the time of purchase and advised this vehicle only came with one key fob), Gordon was already waiting with a duplicate key fob and took the one that wont work and had it fixed in no time. Would definitely give these two a shot next time i need a vehicle (probably an F150 in a couple of years).

Lorraine Locherty

I would give this appalling company a negative star rating if I could. Less than two hours after driving my Ford Ranger off the lot after an emergency airbag recall, the steering column ignition malfunctioned. Suburban promised to pay for the tow back to the lot and then refused. They denied the problem had anything to do with the airbag replacement. This after keeping my truck for a month because they did not have the appropriate replacement part. When we complained to Ford about the delay, we were told the part for this particular recall wasn't yet available. After we contacted Transport Canada and our MP, we received a sudden call from Suburban saying our vehicle was done and ready for pickup. 'What did you put in," we asked, "since, according to Ford, the airbag part wasn't available." Suburban denied the airbag part wasn't available and said they had had a sudden cancellation which allowed them to bump our vehicle up in the queue. The very first time I attempted to start the truck after driving it off the lot the ignition froze and all the the usual tricks (jiggling the steering wheel while turning the ignition key, etc.) failed to work. Three people tried to start the truck without success. Even though the airbag goes into the steering column, Suburban denied any connection between their work on the vehicle and the jammed ignition. After getting the truck started, we drove away, none the wiser. Now I am afraid to drive the truck and am wondering what replacement part they installed and when the ignition is going to fail again.

Lyndon Jarvis

I stopped by Suburban Motors and got chatting with one of the new sales guys, Nick Favel. I got to chatting with Nick and he was super straight up, knew his stuff but was never pushy. I’ve had horrendous car buying experiences in the past but Nick quickly put all those other guys to shame. He was diligent in getting the information I asked for and was very knowledgeable. I ended up sitting down to discuss the price but we were unable to come to an agreement that day. There were no hard feelings at all and I asked him to keep me in mind for something more in my budget. The next day I got a call and Nick had managed to talk the Sales Manager down closer to what I was willing to pay and we were able to make a deal. Nick’s sales practices were great, he was clearly there to sell but he never was pushy or made me feel uncomfortable. It was clear he was working his hardest to get me what I wanted at the price I could afford. Justin in the finance department was also great and made the closing of the sale smooth and very easy. All around a great experience at Suburban Motors and I would highly recommend Nick and Justin for your next purchase.

Ryan Tackaberry

Recently purchased a new vehicle, from Suburban motors Victoria, and dealt with Matt McLennan. He gave great customer service and didn’t leave us feeling pressured. All of our questions were answered and we are very pleased with our decision.

max power

First time I ever visited Suburban Motors. Went there for a key reprogramming service. It's allright. It's nice that they provide free coffee and wifi - a definite bonus. I also needed a printout of my vehicle's window sticker and that was promptly provided free of charge. The only reason i didnt give 5 stars is that the service seemed a little slow. I think my vehicle sat for about 30-40 minutes before being taken in for the service, and this was right when the place opened. Took about a full hour before I was able to get my truck and go. Does it really take 1 hour to program a key?

Gordon Larsen

Apparently business is good. I had an appointment for a test drive confirmed with a salesperson. First, he didn't show up, had someone who had no idea what was going on stand in his place. Then, the car that I wanted to test drive was not available. Pretty good indicator of the level of customer service. Won't be buying a Ford.

Sara Downie

We had an absolutely nightmare here! I strongly encourage others to simply go 30 seconds down the road to another dealership. PLEASE AVOID THIS PLACE. We brought truck in for servicing and they tried to return it to us with extensive damage. A 2ft long scratch the in the roof, a chunk out of the tire and our brand new rims and also a stratch out of the driver side mirror! We pointed this out to them before accepting the vehicle back and all they could say is "you'all have to wait until the manager gets in on Monday". We did not accept our vehicle from them for 4 days! Its been weeks and countless phone calls and we have still yet to talk to a manager. At one point we got a phone call from some kid in the shop saying that they accept no responsibility but as a "customer courtesy" will replace 1 tire and the drive side mirror.... (why would you offer to fix something you didn't do?) We now have to pay over 1000$ out of pocket plus our monthly insurance premiums are going up because of this! Customer service is not their priority- once they've got your money the couldn't care less! PLEASE DO NOT DO BUSINESS WITH THESE PEOPLE.

Rick Crouch

Great Ser ice great team

Gemma Blundell

Suburban Motors went above and beyond our expectations this year because of 3 great employees. After 2 new vehicle deals within 6 months, we are so pleased to have found such an eager and dedicated team. Our requests really put them to the test and they deserve to be acknowledged. Nathan Forbes, Daniel Holden, and Calvin McCullough you made our year for us! Thank you again.

d tong

this place is a joke. They just very pushy and want to cut the deal right away. DON'T LET THEM SEE YOUR WALLET. They hold my drive license and won't give it back for an hour and keep pushing me to leave a deposit for holding a car which is completely unacceptable.

Kayla Horvat

Sean (spelling might be wrong) was outstanding and so pleasant to speak with and organize a test drive for my Mazda. Zoe was also great! It was great to work with nice people. No pushy staff here and insurance on site. Highly recommended.

Austin Bin4

Look at these punks listing cars at 1500-2500 with no intention to sell at that price and just getting click bait. Super shady scam responses when you inquire about it too. John Grieve from Carson is well known for scratching his head on deals but rumour has it he’s been scratching his head to this date and must have scratched a hole through his brain.

Martin Bowers

Made a reasonable deal on a new truck that had to be brought in from another dealer. When I take delivery there are a few scratches, the leather is damaged and the truck is dirty. So it gets washed again but it's still very dirty. I make an appointment to leave the truck overnight so they can get the scratches and leather fixed and have the truck detailed. When I pick up the truck, the chrome is still stained and dirty. I point out the very substandard detail job and the salesman says that's the best they can do. So buyer beware, the first thing you might need to do with your brand new vehicle is get it cleaned.

Eddie Parker

I have been purchasing vehicles form Suburban motors for years now and I thought it was important to let everyone know how impressed I was thsi week with a certain individual who exceeded my expectations for myself and my wife on a previous service. Rob Cavaghan - Service advisor- extension 31204 was simply a true professional in every way possible. He really has a special approach with his clients and the ability to create some excitement on a task that is generally a negative position telling people bad news on costs and repairs needed. I don't send out a lot of reviews but this guys no joke hopefully this post helps to further his position in Suburban motors. Owner /Operator- Eddie Parker Gorge Electrical Services Ltd.

Susan Paterson

My husband and I always find it a pleasure dealing with the folks at Suburban motors-- weather its buying a new car, getting one serviced or just a general enquiry. It's refreshing to talk to enthusiastic and well mannered people. It's very obvious that the fine qualities Frank Carson Senior had has passed down to his other generations. We look forward to continuing our relationship with this family business and encourage others to do the same Sincerely Dave and SusanPaterson

....

Good service

josh Roodenburg

I have bought multiple high end trucks at suburban. The service department is top notch. The sales department sold my 6000$ aftermarket rims with my car corvette after I brought in the stock rims. Never got them back and they kept giving me the run around. What a joke.

Lewis McClure

When I came pulled onto suburbans lot I was met by a very well dressed man Kevin, he greeted me with a smile and a hand shake, from the second I spoke to him I felt very welcomed and valued, Kevin introduced me to the sales manager Rob who was also very well put together, Kevin walked me inside and even offered me a coffee or water. I didn’t end up purchasing but Kevin had put no pressure on me and I will definitely be in contact with him when I’m ready to purchase a vehicle! Thank you Kevin!

Rhonda Ruffle

We recently bought a new vehicle from salesman Cohan, who did everything in his power to make it a positive experience. We found him to be knowledgeable, helpful, respectful and above all -- patient. We never felt as though we were being rushed along or pressured in any way. He listened carefully and represented us well when it was time to make the deal. His after-sale follow-up was exemplary. It was evident that it was his priority that we were happy, both with the sale and the vehicle. I wouldn't hesitate to recommend Cohan and Suburban Motors to friends and family.

Tara Nelson

Amazing sales staff, always very fun, light hearted and easy to trust. They the process easy and enjoyable.

Mike Finster

As usual had to wait in line for my appointment

Gerald Porter

Have had my Mercury Grand Marquis serviced at Suburban for more than 15 years. I am impressed by the work and integrity of this company, and I am particularly indebted to service advisor Stephen Freisinger for his excellent advice and suggestions that have kept my 2007 LS model running like a top. All repairs to the car, and regular maintenance, have been "spot on."

Sarah Craig

Horrible experience.

Cheryl Curran

The service department was very helpful as always. Thanks again to everyone at Suburban Motors.

Garrett Hartley

These guys were helpful, knowledgeable and easy to deal with. Didn't feel pressured to buy and they got me into the right vehicle for the right price. Hassle free and great customer service. Check them out!

Clay Carson

Thank you to Brandon Storey for the excellent assistance in helping my find my new truck. A nice guy who could answer all of my questions and provide me with good information.

Mond Man

Suburban Motors tried to destroy me. Literally ! I live in my truck and I have for many years. the people at Suburban Motors recognize my truck as the truck that someone has been sleeping in for the past 10 years. When I took it there for repair they held it for one month without doing anything. When I threatened to have it towed they pulled it into the shop. I originally brought it there for an oil leak. When I left my driver's side door was ripped off, my engine stunk like J-B Weld, the oil leak was not repaired, and the mechanics flashlight was wedged batteries tight up against my exhaust pipe. At the checkout counter the bill came to $10,000. I assume that they assumed that I would not be able to pay it and if for some reason I was able to get it back, a few kilometres down the road and it would be up in flames. Luckily I found the smoking batteries before they were able to burst into flames. Every time I drive by there the ones responsible hide their faces because they know just how guilty they really are.

gillian macgregor

My dashboard lights told me my engine was in trouble on my Ford Escape. I called Suburban because the web site said the service department was open on Saturday - the next day. I live in a remote Gulf Island, so getting to Victoria involves a long ferry ride and potentially an overnight stay. Booked a hotel and got up very early to catch the ferry, Arrived at Suburban to be told Saturday service is very limited...no mechanics on duty and I would have to come back on Monday. I was gob smacked. When I called to make an appointment, no indication of this was given. The person I spoke to knew why I was coming. However, all is well that ends well. I left the car and the issue was fixed. I believe they bent over backwards to make sure I was a happy customer - and I was. My opinion is the service department is terrific. The people who take the calls and book appointments are maybe a bit dim. I plan to take my car here again

Aleks Efremov

Edit: thanks so much for reaching out. Hope that gets resolved. Very unfortunate ???? Listing all cars with only 4 digit prices to get more clicks on marketplace. Seems very desperate and a lot like false advertising.

Joe Flemming

The worse auto dealer and warranty services I ever encountered. Very bad customer service. i was scamed when I got a deal with this company and promised myself not to comeback there for the rest of my life.

Martin Blackwell

I have owned 14 Land Rovers and now changed brands due the way Land Rover Victoria treated me.

Jeffrey Lougheed

Great service from a great team.

alison paton

Had a recall done. The service was fast and very friendly. Completed before they said.

Danwei Suo

Great experience and my sales man Jonathan is a great guy. I got well taking care and also well-serviced. I am happy to do the deal with Suburban and I also recommend you guys to come and enjoy.

James Whitehead

This is a message to Nathan the sales manager and really not a reflection on the staff or team at the dealership. I went today to test drive a ford transit van, was helped by a very nice and helpful sales rep and ultimately found it wasn’t the right fit for me. I have a chemical sensitivity and quite a few of the well groomed salespeople had strong cologne or other beauty products on. Which is common. My rep was no different but he was actually super kind and took effort to not stand too close or overwhelm me, indicating he did have a a bit of cologne on and empathizing with why that was an issue for me. As we were going to leave he said he was going to ask inside if any other bigger vehicles might suit me. Out came Nathan. I could tell right away that Nathan was wearing a cologne or product as well, as he approached me I felt the typical headache, nausea and other effects that scented product exposure can cause me.. and I politely asked him if he could step back due his cologne. He did not step back. So I did. He looked at me with a bit of distan and said “are you serious” and proceed to laugh. A lot. In. A mocking way. I tolerated this until I didn’t... and then I was forced to draw his attention to the problem with his behaviour and the seriousness of my request to not be crowed and forced to breathe in whatever he had on. It’s too bad, becuause I can tell Nathan is used to a degree of authority on the lot and clearly doesn’t really give much thought to others unless it’s how to sell them a car.. I hope today was a learning experience for you. Next time you laugh or mock someone with a disability or difference don’t be surprised if you get an education again, and find yourself apologizing after you have been extremely rude, cavalier and unprofessional. I’m sure ford doesn’t want to know it’s staff mock differently abled people.

Jake Spring

Excellent purchasing experience at Suburban Motors. Huge thanks to Nathan Forbes and his team for finding the right truck at the right price for me. Whole team went above and beyond, highly recommend seeing them for your next purchase.

Claire Thiessen

These guys are a great team and have been a wonderful help over the years, from the first vehicle financed off the lot many years ago up to now when I drove off the lot with my dream vehicle. Suburban motors is by far my favourite dealership on the island, and they have been so wonderful to me that I even drove from Saskatchewan to pick up my new vehicle. Thank you so much to the entire team for years of great service, shout-out to Kevin Muloin for being a fantastic sales guy, with so much knowledge and was able to show me every bell and whistle on my new ride, shout out to Zoe from finance for being incredibly thorough, thoughtful and creative, and of course Rob Muloin for over seeing the sale, and ensuring that the process was smooth and professional. I don’t have enough kind words to say about this team, so simply thank you all so much!

Matt Redmond

If you're thinking of buying the maintenance plan consider that they'll take your vehicle for half a day minimum to do a 20min oil change. So it depends on how much free time you have to have it sit in their parking lot for 3 hrs before they even move it, if they even do it that day.

Brent Dragen

1)Not the best experience, paid for some work, and then was told by others that they could tell that the work was not done. went to some one else and they confirmed, the work had not been done. Went to ford and they say yes they did and the others don't know what they are talking about. 2)Second chance, had work done and the next time I was told there was damage, but Ford said it was not them. They were the only one who had worked on it. Confidence is gone.

Laura Gillis

Colin Bancks and Chris Brookes went above and beyond to help us find the perfect vehicle to fit baby, two dogs and all the gear that goes along with. They took the time to make the buying process easy and enjoyable with new baby in tow. Would highly recommend Suburban Motors and will for sure be a return costumer! Thank you!

Elena

Bought a used car from Suburban Motors. Brodie was fantastic to work with. He gave us a great deal and was extraordinarily patient with answering all my questions and concerns. I would highly recommend Suburban Motors, and especially Brodie!

Shelli F

Having been to four dealerships in Victoria in the last 12 years, I was super impressed with Suburban. Although it seems that the whole process of purchasing a vehicle, still hasnt changed since the first time I bought a car (circa 1980's), eg. look at cars on lot; talk to whatever salesperson approaches you; decide on car; negotiate price; get left in room while salesperson goes to talk to manager; salesperson comes back and the process is repeated - price settled; then off to another room to talk to finance; then ICBC rep comes......always be prepare to spend at least 4 hours! I felt blessed to have Justin as my salesperson, as he really wants to change peoples impression of purchasing a vehicle. A super nice young man, who at least informed me of the steps as they occurred. For this reason, I have recommended Suburban as "THE" place to buy a Ford or used car. Anyway, saying all that, everyone I have dealt with a the dealership is great. Had my 4 month service done, and experienced the same friendly, helpful customer first attitude with the people in the service dept. As I bought my 'dream' car, I dont think I will be in the market for a new one for a long, long time, but I always recommend Suburban. Keep up the good work. Luv ya Justin!!

Keaton Hare

Would never go to glenoak ford bought the truck from them but Suburban Motors is the only place I will take it. The front desk staff are helpful and are strait with you with a good estimate of how long your vehicle will take. The mechanics are verry professional and don't damage your paint or your interior door panels and leave grease on your paint like there counter part glenoak.

am sh

I purchased used Car from this dealer.At the time of purchase the sales guy told me that the battery was brand new and told me it has a warranty of 42 months replacement and I was like "wow!! what a dealership". but now when I when I went to service department to get that battery checked as it's giving me issues, they did not bother checking and said "sorry wrong information passed to me by sales person". may be the sales person was dishonest or the service department doesn't care for used car owner. I was planning my next upgrade from this dealer, but thanks to this issue I won't trust this dealer with their words and suggest everyone to record your deal or get it in writing.

Douglas Watkins

Very pleasant staff.

Karen Hamilton

We just bought our second vehicle from Suburban Motors. Great, friendly service from Cohan and Sam. Thanks!

shekinah levinsen

These guys are major scammers! Avoid at all costs

Nathan

Took advantage of my lack of knowledge. Over charged by at least 5 thousand dollars. Waited until after I signed the papers to tell me about a bunch of damage I didn't notice right away. They will bully you in to buying from them and over charge. If you're military they will try that whole ''we take care of family " B.S.

Nigel Stewart

I'm a dodge man

Tina Voak

Suburban Motors was amazing to deal with, i went to several car lots where they tried to upsell me on a vehicle playing games and being less than honest about what they could offer. Suburban Motors was the first place to give me and my partner a straight forward honest deal on the new vehicle we were looking for without the games, the whole process from start to finish was an absolute pleasure with the Sales Manager Rob. He took care of every detail and walked me through every feature of the vehicle making sure i was completely comfortable and happy with every aspect of the process including walking me over to their service department and showing me where i would be bringing my vehicle for oil changes. The vehicle was fully fueled and freshly washed and detailed and they even followed up with me the next day to check in and see how my first night felt in my new car. My every question was answered and i truly feet like if a question were to come up they would still be there even after the sale. At Suburban Motors you are not just another sale, i will definitely deal with them again from now on.

DB L

We had a help from one of dealers, C**** to look for a car that suits for us today. Unfortunately, it did not turn out a great experience. We felt pressured and uncomfortable to communicate with him. He also failed to provide us detailed knowledge of the cars that we considered to purchase. I asked if I could go for the test drive for the very first car that he pulled out but he suggested other options which were worse than the one. We did go for a test drive for the second option, asked him for another test drive for the first option again. However, someone else were already test-driving at that point and he promised that we could go for it after they come back. We noticed that the person were willing to purchase for the one that we were hoping to test drive, and we wanted to leave there since there was no point. This guy came to us, said "get close close" and explained about how the person will do financing (Not sure if it considers as exposing a buyer's confidentiality though) and it is possible for us to negotiate since we pay on cash. It did not sound very professional and reliable. They attemp to have very good deals but I would not feel comfortable to come back for the future if he helps us again.

mark nash

I recently purchased a truck from Suburban Motors. The sales consultant Cohan Sassaman was very knowledgeable with Ford products. Cohan was great, respectful of my time and needs. No pressure and very helpful with every question or request that I had. He is an asset to your dealership and made the purchase of my truck a great experience. He also followed up the next day with a phone call and ask if everything was working well for me. Thank you Cohan!

Deanna

Friendly. Efficient. I had my car back in less than the estimated time.

Sonia Bedi

Suburban Motors was my first stop in search of a new vehicle. I wasn't 100% sure on which model I wanted to upgrade too and therefore had a bit of research to do. Sean Kinsella at Suburban was amazing through out the whole experience. From my first visit there, during the sale and even now after the sale has been done. I went to several other dealerships after my first visit to Suburban to get an idea of what was out there, even test drove a couple of other cars. What brought me back to Suburban was the service I received. Sean was well informed and not pushy at all. I would recommend any one looking for a vehicle to visit Suburban Motors and see Sean. He has gone above and beyond through out the whole thing. We will be seeing you for our families next vehicle !

Jim Mur

Should have been 5 star.

Keith Andrews

Brandon, and the team at Suburban have been amazing over the last few years. Highly recommend Brandon Story!!

Jade Duncan

Kevin, Graham, Sam, Charity and everyone else we encountered at Suburban Motors are amazing! We are a young married couple in our 20s who were in need of a safe and reliable family vehicle for our first baby on the way and had an outstanding experience. When we arrived we were greeted by Kevin who was efficient yet also took his time helping us find and test drive the car we had in mind. He also helped in the process of getting us the best deal possible! We returned a few days later and Graham was also such a pleasure to chat with, he is very personable and provided great customer service :) Sam made the financing process smooth and painless and then when it was time to get the licensing and insurance sorted out Charity was kind and very helpful! We were so impressed with how quick, easy and positive our experience was. Thank you all for helping us with such a huge milestone in our lives! We love our 2019 Ford Escape :)

Alison Kuntz

Don’t waste your time at suburban motors Victoria!! My husband and I brought in our Ford edge as it was making a loud rattling sound at start up. The mechanic contacted me saying he couldn’t hear any strange noise and my car was ready to be picked up. After explaining to him yet again that it only happens in the mornings when the car is cold he kept it for another night. I had already stated this when making the appointment so they would know to start the car and listen for the loud rattling noise in the morning. They kept it for another day, then I received another message from them saying that they COULD in fact hear the sound this time but it didn’t last long enough for them to figure out what it was or how to fix it. And that my car was ready to be picked up….??? This dealership doesn’t have ANY interest in helping problem solve to fix an issue on one of their own vehicles. Very frustrating! Don’t waste your time or money here!

c n

Classic used car sales tactics of the worst kind. Leave you waiting to make you feel invested in the negotiation, change their story. Watch out. They may not disclose all issues with the car. Make sure you have any used vehicle inspected by a independent mechanic and do not trust their own evaluations. Do not under any circumstances sign off on any paperwork letting them off the hook for any car issues that they will try to slip past you. I negotiated on the total price including all fees, then they tried to add all sorts of "fees" once sales passes you over to the paperwork folks. If they try that, or any of the other stuff, just walk away.

Jason Sammoun

Hello, Just wanted to share my experience at Ford dealership Suburban Motors in Victoria BC. I owned a Ford truck, kept it in mint condition but wanted an upgrade. I checked out a dealership in Nanaimo but felt the sales person was trying to sell me a product. I get that’s the job but I hate that. I don’t like being told what I “need” and having it twisted around to reflect on my life (I.e “you need this truck because it would be good for the family”). My truck sufficed and my family wasn’t getting any bigger. Either way in comes Suburban Motors. I ended up in Victoria to visit my in laws. Drove by the Ford dealership and was viewing the trucks. I met sales manager Nathan Forbes. Nathan was fantastic to deal with and showed me around. I told him what I liked and he threw a set of keys at me and told me to take the truck for a while. I told him to jump in and we headed out for about 20 minutes. That’s all it took at I was hooked. As far as “sales person” goes I felt as though I was being shown a truck versus sold on one. Nathan told me to just look around and answered any questions I had. I felt as though he was an educational guide versus someone telling me what I needed. In fact I recall multiple instances where he would say “no pressure” and told me to give him a shout if I had any questions. I didn’t tell Nathan I was sold on it and sat on the idea for a few weeks. I ended up calling Nathan and discussing costs. We worked out a good price and I sold them my truck. Nathan took care of all the customizations and requests I had made to get my truck looking the way I wanted it. I picked up my truck the day before my birthday and I loved it. For the following months I got calls from Nathan just to check up on my purchase and make sure I was fully satisfied. I was utterly impressed with Nathan and the team at Suburban motors. I honestly felt as though I had made a friend versus being sold a truck. Thank you Suburban Motors

Nicole Rowlett

Suburban staff were great getting us our new suv with a third row since we needed something bigger. Big thanks to Rob Muloin for making the purchase so smooth and easy!

Larry James

Looking for a reasonably priced used jaguar. Only two. Not my definition of reasonably. Salesmen tried to upsell me on a far newer product.

Chris Wilson

Worst service ever!!! Truck got broken into while on the lot (no re embersment for damages) plus way over charged. Got a worst case price that was $400 less than the actual price. Multiple terrible experiences, will NEVER return. Do not bring your vehicle to the service e department unless u want to be frustrated and over charged

S P

No Star!!!! Extremely poor customer service for ICBC claims. Disorganized, slow, several back and forth appointment for a small job and at the end very poor quality result. When we said this is not a satisfactory job, he said I thought it should be OK. We said it is not OK please redo the job. He promised to call us back to fix the deficiency but never called. Very disappointed. AVOID!!!

Joshua Redden

My wife and I had the most amazing experience here! We were moving to Nanaimo for work and needed a vehicle that day! We had gone in trying to purchase a used vehicle. Our salesman Jesse was incredible! It seemed like it was going to be a hopeless case to get approval for the vehicle we really wanted. Jesse and Dave in finance went completely above and beyond to make sure we walked out of there with a new car! So above and beyond, Dave fought tooth and nail to get us approval! Not only did he get us the used car we wanted but got us into a brand new vehicle! We absolutely love it and have never seen a team work so hard for customers in our lives! After hours of Dave trying we finally got our approval! So off we go to get it insured. Insurance asks for my ID and I give them my carecard and it wasn’t acceptable identification. It was closing time and here we are feeling like this is over and it won’t be possible until Monday, Dave tells us to hold on and he’s gone to try to figure something out. Him and Jesse come back just moments later and Jesse had offered to drive us in our newly purchased vehicle with the dealer plate which was an hour home and an hour back when he was supposed to be off of work and dedicated his own time to take us. We got back and insurance still took over an hour to get us all finished up. Jesse waited patiently until the very end. We want to highly recommended this dealership and specifically Jesse, Dave and their colleagues for all the time and effort they put in to make it happen for us! It’s also a very warm and friendly atmosphere! They make you feel like friends and are wonderful down to earth people. We will be forever greatful for all they did for us! Thanks guys! Great work!

G Funk

I got great service from Kevin Metcalf.

Erik Adlersparre

I've bought quite a few new vehicles, and like to think I'm pretty savvy when it comes to car shopping. Just picked up a 2019 F-150 lariat and I'd like to give a big thanks to Chris Brookes and the team at Suburban for putting together what I consider a great deal for me. Very happy, and will definitely continue doing business with these guys in the future. Keep up the great work!

David Hilliard

thanks Kevin for all the help, and thank you Matt in finance for making everything so easy, y’all rock

Garth Mackenzie

Had a very good experience with Ben purchasing a used F150. He was very knowledgeable on the product and did a great job of guiding me to the appropriate vehicle. He was also very conscientious- so far as to find my trade in and retrieve my cds I had left in the stereo !I would highly recommend Ben to help you find a used or new vehicle.

Meegan Feltham

Best experience my mom and I have had at a dealership and highly recommend working with Sean K. for a no-pressure, informative experience. Sean K. went out of his way to find just the right vehicle for my mom as she had a list of requests. He made this a fun experience and we really appreciated his willingness to go above and beyond. Great dealership; all staff we encountered were extremely friendly and helpful. Will purchase there again.

teresa miller

Brought my husband's car in for service and it's like a brand new car, a big thank you to the auto mechanic Craig he's great!

Drew

Couldn't be happier I came into Suburban Motors. Everyone here was fantastic and I am extremely pleased with my new truck! My salesmen Kevin was practically psychic when I told him what I need and he came back with a truck that I could not have chosen better myself. Above and beyond is to say the least about that guy. Thanks again to everyone involved with my purchase and an extra thank you to my man Kevin!

Greg Hilden

Took my girlfriend's 2017 Mustang in for repairs; just a medium sized ding in the rear bumper and a handful of scratches on the left side door. It should have taken maybe a day, but they managed to stretch it out to three days in total. Before even bringing the car in, we inquired if they had space in the schedule and if they could finish it in a reasonable amount of time -- they assured us they would. She got the car back and it looks they had a kid with a crayon try to color it in like it was a coloring book. The ding in the back looks more or less back to original, but they managed to mess up the back-up camera. Now when reversing, it looks like the screen is having a stroke; the colors become inverted and it waves back and forth horizontally. Sometimes it persists, sometimes it goes away quickly. You'd think with all the extra time they took, they could have at least returned the car in better condition than when it went in. Don't bother with these guys, hire someone off Craigslist and you'll have a better chance at success.

Ruff Madill

We only dealt with the finance people but very good and helpfull

Nick DiPersio

I am specifically writing this review because of how amazing of an experience my Wife and I had. We love cars and while looking at the new Ford Mustangs we were approached by a wonderful salesman Sean Kinsella. He not only was very friendly and fair, but also a car person himself. He didn't sell us a car on using sale tactics, he sold us on pure car enthusiasm and excitement. I have not seen such We knew he loves cars while (and this is very true) While driving in a beautiful black V8 Mustang, a Lamborghini Huracan that was also blacked out and all three of us gasped at it. My wife and I love cars, and to see the same level of amazement from Sean was wonderful. I will never forget that moment. We ultimately left with a 2017 Black Mustang and a fun and wonderful experience. We met quite a few of your team over there and each member brought experience and optimism I have never experienced before. I have had other experiences with salesman, but Sean's professionalism, great attitude and work ethic has made Suburban Motors stand above any other dealer I have dealt with. If we ever need anything, I will certainly be looking for Sean again! Great Job guys!

Daniel Loder

Have purchased 2 trucks in the past year from Suburban with the help of Matt McLennan. It's very refreshing to deal with someone that treats you more like a friend than a pay cheque. Personalized service with no pressure. Will recommend him to everyone I know that's looking to get into a new Ford. Thanks a bunch Matt and Calvin as well! Great purchase experience all around both times! -Danny

eric mandseth

Awesome sales people

Candace Michaels

Picked up my dream vehicle from Kevin Muloin, I am so happy with my new ecosport, it’s the perfect vehicle for me to get around with my daughter, Kevin explained all the features and benefits of the vehicle, I’m beyond excited about the fuel economy I’m getting, thank you so much Kevin for vehicle and thank you to Justin in finance for explaining everything to me so clearly

Gerson Beckford

Very professional, helpful and fast service

Randi Jenkins

Took my truck here to diagnose a vibration issue in the drivetrain. Was happy at first as they seemed to be asking a few questions to try and diagnose the issue. Long story short, the technician made some wrong assumptions about when the vibration started and therefore did not search properly for the source of the vibration. Erich admitted as much on the phone to me. It was recommended that I replace my entire driveshaft with no clear reason and no quote for any recommended work. The tech that gave me the truck back seemed confused about why this was recommended at all and appalled that no quote was given with the recommended work. The next day when Erich called to explain he admitted replacing the driveshaft was probably a hasty solution but he was convinced that the yoke was bent and should be replaced. I asked him to give me a quote on that which took days before I was given a call back. I paid $170 and they only looked at the driveshaft and told me they did not even consider anything else as a source of the vibration. Complete waste of money, I would never go back here or recommend them for service to anyone. Took the truck to a different shop that had the issue (transmission, torque converter issue) figured out in less than a day and completely repaired in two. They did not even bother giving me the truck back before ordering parts and scheduling repairs. Ford didnt even give me a quote on repairs let alone try and schedule it. Either they didn't really believe it was the driveshaft or they really don't care much about servicing your vehicle. Glad I spent my money elsewhere and happy my truck is running perfectly again. No thanks to Ford. Other shop checked out the driveshaft and all components and said there is absolutely nothing wrong with any of it. Overall bad customer service, no follow up, poor mechanics, and I paid for a diagnostic that wasn't even really done.

Elisha Steffler

Thank you to Rob, and Kevin for helping me find the perfect truck, and justin for getting me the right financing and coverage i needed. Everyone was professional, well informed, and took the time to explain every question i had. I would reccomend anyone to go there first when thinking about purchasing, they are not pushy sales at all and make you feel like part of their family. Thanks a bunch guys i owe ya ????

Andrew Atchison

I recently was in the market for a new truck and happened to pop into suburban to take a look at what they had that would suit my needs and see what kind of prices they had compared to a dealer up Island ! As soon as I got there Dan Holden sales approached me and we started chatting. Basically his professionalism by just listening to what I needed and wanted was unmatched he didn't push me or try to sell me something I wasnt looking for rather offered me a coffee and showed me some options of what I was looking for ! Dan brought his sales manager Matt Maillot into the picture and based on what I had told Dan came with some pretty good options for me to look at. Basically to say the least Matt and Dan were able to get me into the truck I Wanted F150 Lariat not what I needed and there service was unreal and they took care of me from the time I stepped onto the Lot all the way to switching me over to my new Ride !! Thanks guys I will be back to buy more vehicles from these two ! Also shout out to Peter Atwal for the financing and service plan ! I would highly recommend Suburban Motors !

Elsie Webber

Bought my 2010 truck new at Suburban Motors. Had a number of issues that were more or less resolved, as it was warranty work. One of the issues was a leaking rear main bearing/ crankshaft oil seal; it was changed under warranty. Two years later, warranty expired, and the seal is leaking worse than ever. Phoned the service tech I had been dealing with, Erich Eichhorn, and he assured me it was no problem--to make an appointment and it would be looked after. Arriving at Suburban, with my wife following for a ride home, I soon learnt there was no warranty on the work that they did. Very unhappy with unanswered questions; what is the cause of these seal failures, and why isn't Ford dealing with it--why won't Suburban Motors stand behind their work--and last, why was I led to believe it was all covered ? Talked to service manager, with no results. Will be in the market for a new truck in 2 to 3 years; won't be buying it from them. Darryl Webber

Jim & Jean Cairns

I recently purchased a 2015 F150 with very low kms and many options. I was treated by all the staff, particularly Cole Navarette and Jason Mullett, with respect and professionalism. I had test driven several other trucks in the Greater Victoria area before visiting Suburban Motors. When I explained what I was looking for in a truck, I was shown a truck that met all those needs and then more. It was exactly what I was looking for. The price negotiations were reasonable and making the decision to purchase the truck was easy. All the staff I dealt with were friendly, helpful and professional. I was very pleased both the pre and post sales service I received. It was a pleasure to drive off their lot with my new truck.

Lydia Akpikie

Customer friendly. Salesman, Chris Brookes was very helpful

Pat Bosche

My husband & I bought a 2017 Ford Escape from Cole Navarrete at Suburban and we are both extremely pleased with the vehicle and the quality of service provided by the Cole and the rest of the Suburban team. We would highly recommend Suburban. Be sure and ask for Cole Navarrete and he will take excellent care of you. Kurt & Pat Bosche

PB29 G

Staff was friendly. Specially sales manager Matt and Brandon. Really nice guys. I m happy with my purchase.

L Gray

Arrogant sales and management staff. All the Ford dealers in the greater Victoria area are owned by the same group, so go up island to avoid them.

Dan C

Bought a 2019 Ford F-150 XLT from Suburban a few weeks ago and I am a very happy customer! Tamer was great to deal with - very professional, helpful and communicative throughout the process. This truck was in excellent condition with only 11K and was very competitively priced. Everything (minor) I asked to be done to the truck was performed to my complete satisfaction upon delivery. They also went the extra mile to get me top dollar for my trade. I have purchased dozens of cars and trucks - I can honestly say that the folks at Suburban were a pleasure to deal with!

Jimmy Barnes

Many encounters of sleezy and unprofessional. Avoid at all cost!

Marty Richards

David Darnell Annamaria Spataro still a nasty old Trout I see... 1 Manage Like · Reply · 56m Seems to me that the sales/fleet/leasing manager shouldn't put comments like this on facebook if he is going to advertise where he works in his profile picture. Not the brightest penny in the jar.

Mike Stillen

Recently purchased my f150 from Kevin Muloin! He was very knowledgeable and walked me through whole process, the sales manager rob came out and introduced himself and was a very nice fellow! Thank you Kevin and rob, I would recommend suburban to everyone!

Jason Handley

I have purchased many vehicles at many dealerships. My experience at Suburban was second to none. Matt and Nathan were great and most notably Cesar. He was exceptional. He listened to our needs and found a vehicle that was perfect. We had the kids with us and Cesar kept them entertained while we signed the papers. I would definitely recommend Suburban.

rickrayn

A large Ford dealership i. victoria.

Mahdi Terani

This is a place your dream will come true!(assuming your dream is having a perfect car) I've been looking for a mustang for a long time and this dealership really helped me to find this amazing car that I can't stop staring at;) My car has a few tiny problems but service team has been looking into it and they're doing their best to fix it. Special thanks to Reese and Colin for their help and just for being so cool and positive!

Alysse Rice

Really enjoyed my time at suburban. Cohan was extreamly helpful, knowlagible, and easy to work with. I will defenetly be getting my next car off him. Thanks suburban motors.

Devon Bottomley

Brian Wickware was so lovely when helping me with my little ford hatchback service. Most of the service was covered under the warranty and I genuinely feel as though he had my best interests at heart with his recommendations. He didn't "mansplain" anything but was super kind and considerate with his explanation of the service and the action taken to improve the drivability of my vehicle. He definitely deserves a pat on the back. After having a few negative experiences with other Ford dealerships, Brian really turned it around for me! Thanks, Brian! :)

liu Jack

Rain is the best sales I’ve ever seen. He is really kind and friendly. The most important thing is that he made a great deal for me. I recommend that all the Chinese people who wants to get a Ford car, you can come talk to Rain!

Chris Carson

Everyone is in a great mood! Love the service and the quality of their mechanics... I recommend them to all people! Also I absolutely love the treatment of the salesmen!

Kevin Stumpy Campbell

Closed. Just out for a walk

Cathy Parker

Both my husband and myself drive fords

Langford Brothers' Arb

I will never recommend, purchase or service a vehicle with Suburban Motors or any of the Carson associated business. They can not fix, replace or repair anything in a reasonable amount of time. My brand new vehicle has seen more shop time then pavement. I will never do business again.

Robert Kennedy

Good service

Steve Otway

Sales staff are absolutely great my wife and I really enjoyed when we bought are truck and the service staff agreed to

Erinn Belleau

Suburban Motors is one the best dealerships to go to in Victoria. The staff are very knowledgeable, helpful and kind. Kevin Muloin was the salesman who assisted me at the lot. He really listened to what I was looking for and tried his best to accommodate my needs. I did not feel pressured to buy a car right then and there. I was contemplating a new car vs used as I was not ready to spend a lot of money. Kevin gave me both options and advised me of the pros and cons for each. I would recommend Suburban Motors and Kevin Muloin specifically to any of my friends and family as I know they will get the best service when they go.

Brian G

Annoying sales people call you off the hook for years just cause your selling a car privately. Bad!!!!

Ali Crozier

Reece was amazing . She listened to everything I wanted and found it . She never pressured me into looking at anything I didn’t want . I felt she always had my best interest in sight . I would highly recommend any of my friends and family to go see Reece Desgagne !

Cody DeRyck

great sales staff

Laura Holzman

Loyalty Manager Chris Brookes called me into the office. I told him more than once I didn’t want to trade my car, and he told me he’d have other options. I’m told it’ll be about a 20 minutes appointment, so I go there on my lunch break from work. He says that someone needs to appraise my car, and I’ll have to leave it and come back. So, I do. When I come back, I tell him again I’m not interested in trading my car. He tells me I have no other options, but he wanted to help me because I’m close to his kids ages and if I was his child he would want me to make a good choice. Why older men like Chris think it’s okay to parent their customers, I’m not really sure. I hope that’s not in Ford’s training, it’s extremely inappropriate and about time that stops happening. I’m not a child, nor is anyone my age. We are adults now. Anyways, I tell him that I can see the pattern, and that this has happened before. I get a call from a dealership that wants me to trade my car, they call me in, they convince me... so on and so forth.... He obviously didn’t really look at my file because he gets himself confused about who would have been calling me. I tell him some reasons why I’m not happy with Ford specifically, one being I was told I would get oil changes for the first year included. He mocked me, tells me that it’s $79X2, and that’s barely worth it. Now, that’s not the point here though, the point is I was lied to before. The loyalty manager stands up, and promptly kicks me out of his office. He yelled to me “I WILL NOT HAVE SOME 26 YEAR OLD GIRL TELL ME honestly I’m not sure what he said here, something about me being in debt because they sold me a car…? GET OUT OF MY OFFICE. I don’t get up immediately, probably because some stranger that literally asked me to come to his office just yelled at me. He then COMES BACK, yelled at me AGAIN to get out of his office! If I’m not mistaken, loyalty generally deals with customers that have bought a vehicle before from Ford… customers that probably have a complaint or two, and customers that you’re going to need to convince to stay with Ford. His training was very poorly done. I have worked in Loyalty care, and in sales myself and I know for sure that I am better than Chris at it. Is this the man you want running your loyalty team? Someone that can’t handle a “26 year old little girl” asking questions? To sum it up, Chris Brookes called me out of no where to come into his office. He tried to sell me a car, I say no. He literally throws a temper tantrum and kicks me out of his office. Embarrassing. **EDIT: I contacted the manager of the building, who then "apologized", and assured me that I would at least have the free oil changes on my file. That was not added until I called and asked about it again. After a few back and forth e-mails of Nathan Forbes literally ignoring my questions, and asking me to come back into the office so it would be faster for him (even though I had literally just been yelled at my someone he has in power there). He stopped replying and then did not do what he told me he would until I asked again. That's the forth or fifth time now. Again, it has nothing to do with the oil changes themselves, but the fact that I have been consistently told something that wasn't given. Terribly ran business. Hopefully the actual owners see this. Sounds like they should rethink who they have running their stores.

Marley H

I went into get a part for my Focus after trying the other ford dealership a couple blocks away (closed on Saturdays), and was helped by one of the service guys who had jumped on to help since the line up had a few people in it. He apologized for keeping me waiting, and suggested that I could get the part cheaper elsewhere. Altogether, it was a quick and cheerful process for what could otherwise have been completely the opposite. I wish I'd gotten his name to give a proper shout out. Thank you!

james Becvar

Good

Norm Ross

Awesome experience. High integrity staff. Tamer, Brodie and Mike went out of their way to make sure I got the truck I wanted at a more than competitive price. I expect to buy here again.

Donna Friedlander

Thanks Brandon! Absolutely love the new truck!! You made the purchase simple and fun!

steve Mcarthur

Great service go to peter

Zengyu Wang

the financial manager is really pushy to the customer to buy. the attitude is really bad.

Guido Danger

Happy with my truck purchase.

Tyrone Warth

I have been a long time customer of this dealership and have bought 2 new mustangs from them! However I was planning to finance a Shelby GT350 through them and they put no effort into the deal and kept spinning me story’s of problems with the approval! I then decided to contact mainland Ford and within a week they called me with an approval! It took one call to them and they organized everything! However the day I got the approval was a day to late and I missed out on the car! This suburban Ford has still not gotten back to me, if my review sways one individual from buying from this dealership I am happy go get better service from mainland Ford! Go the extra mile and deal with professionals in the game not wannabe dealerships that don’t think much of their customers!!!!

Lynda Spencer

Stephen Freisinger is the best customer service rep I have ever encountered in my many years of owning cars. He is unfailingly helpful, understanding, knowledgeable and informative. He always goes the extra mile cheerfully and efficiently. I will continue to purchase my cars from this dealership just because of Stephen. In this busy world it is a pleasure to encounter a professional like Stephen.

David Forsyth

Thanks Rob in service. Im from out of town and he took care of my needs right away. Only needed a tire top up but he didn't hesitate and Iwas on my way.

Happynations Biz

At the end of our lease term, we returned the car and one key fob. The next day we returned the second key fob. After about a month we received a bill from Ford Credit to charge us for the second key fob. We called Ford Credit and explained that we did return the second key fob and should not be charged for it. Ford Credit directed us to have Surburban Motors to fax them a short letter to confirm that we did return the second key fob. I then called Surburban Motors and asked them to do just that, but the Surburban Motors guy said he would not do that and he asked me to call Ford Motors again and ask Ford Motors to look for it in the car because the car has already been returned to them. I do not understand why as a customer, I have to be the one coordinating between Surburban Motors and Ford Credit, if neither of them is willing to do what the other side is requesting what shall I do? When I tried to explain again the Surburban Motors guy got irritated and said various things to attack me. I cannot see how this type of service survive for the long term. We will for sure not considering buying or leasing from Surburban Motors again and will share our experience with all.

Chris Cavaghan

Excellent service. Matt and Sam were great to deal with, thanks for making this happen. The transaction from start to finish was professional with no pressure. We are very happy with our new truck!

Tyrone Warth

Excellent service and amazing team I bought my second mustang from them last week and they make the process so easy. I would definitely recommend this dealership if you want the best service.

carter bobbie

Unreal staff and fantastic facilities

Mark hall

A very good experience with Matt and Brodie while purchasing a new truck. Both were patient and informative while we worked through our decision. Thanks again. Cheers

shane tarr

I received a call from Tamer (salesman) on my 2nd year anniversary with my Dodge Journey that I bought from them and was asked how I was enjoying the vehicle and if it was still working for my life situation. As it was getting a bit snug, I went in to Suburban Motors just to get an idea of what they had at the time, I had mentioned that I was in no rush and there was no pressure on anything from them. I was looking to get something used and with a bit more room. I was brought a 2017 used dodge Van, I test drove it and was looking for something with the same feature as my Dodge Journey RT. We went back and found the 2016 Dodge caravan RT. It was getting maintenance done on the Media Unit so I couldn't test it out. I had to leave to take the kids to birthday parties, so instead of taking my Journey, the allowed me to take the first Van I test drove for the day. I came back later in the evening with the whole family and we test drove the RT and my wife fell in love. It was exactly what we needed. As they knew we had 3 crazy children, Tamer and Justin (finance) were very prompt with getting the paperwork ready and always making sure we were taken care of during the process. The amount of patients and care of the people at Suburban Motors made everything very welcoming. This is the 2nd vehicle I have purchased for them and would do it again in a heat beat. Thanks Shane.

Chloe Reaburn

Holla to Justin and Jason for being super awesome and helpful!

Anna Kebaien

Im so happy with my new SUV, Kevin Muloin was more than helpful in helping me choose the right one for me. Everyone there was accomodating in financing, trading in my old jeep, and giving me time to think about my purchase. I left worry free and ecstatic. They went above and beyond for me and i am so grateful !

皮克斯

Rain is the best car sales I have seen in Victoria. He not only give me a good deal but also work efficiently.

Serkan Altay

Terrible service. No communication between glen oak and suburban. Left hand doesn’t know what the right hand is doing. Rude service reps. Had to go there three times and re explain everything to them to get them to honour their warranty. Will never buy a Ford again

Donnie Aitken

I just just got into my new F150 from suburban motors. I couldn’t be more happier with the truck. Normally buying a new vehicle from a dealership can be painful, but that was far from the case thanks to Nathan and Chris. These lads went over and above to make sure I was happy. The deal has been done and they are still checking in to make sure that everything is alright. I will not be going anywhere else in the future to buy a vehicle, and I highly recommend that if you need one, go and talk to Nathan. I know good management when I see it. Thanks boys, it was a pleasure.

Emily Harper

Amazing team with great service. I purchase a truck from salesmen Justin and Brandon about a month ago. They were both knowledgeable, helpful, and friendly. The sales manager Matt was very friendly and helpful as well. After searching many lots, and experiencing many disappointing potential sales interactions, arriving at suburban was a relief. A great experience, that left me with restored faith in car dealers, and a nice shinny truck too boot :) Good job suburban, keep it up !!

Agnes Sharkie

We couldn't be happier with our experience at Suburban Motors in Victoria. When we first arrived on the lot we were met by one of the sales associates, Cole Navarrete. Cole's approach was friendly and casual but still professional. He took the time to ask where we were from, what we were looking for in a vehicle, if we had a particular vehicle in mind and why. Soon we were joined by Cole's colleague, Sean Sterling and the hunt for my car was on. We took two vehicles for a test drive, an MKC and an MKX. Cole and Sean were fabulous. Any questions we had were answered without hesitation. Both gentlemen knew their products, were able to suggest the best options as far as warranty and made it very clear their first priority was our 100% satisfaction in our purchase. I really can't say enough about the service we received from Cole and Sean. They were patient, professional and not once did I feel pressured. 6 months later I am cruising around in my very first brand new car - an MKX and I absolutely LOVE it!. Thanks Cole and Sean for all your help! Because of you I would not hesitate to recommend Suburban Motors to anyone interested in exceptional service and a great experience!

Shaun Cerisano

Just bought a used vehicle off with Brodie. Great service from top to bottom, very transparent and easily accessible for questions even after the sale. Highly recommend purchasing your next vehicle with Brodie!