Reviews of Jenner Chevrolet Buick GMC (Car Concessionaire)

Marco Ferreira

Great shop great service. Been coming here for years. Friendly people

Kathryn Jones

After purchasing 2 vehicles from the "other" GM dealership in town and getting horrible service with attitude, I decided to try Jenner. Boy am I happy I did! Awesome service, happy people, great coffee and a spacious and comfortable waiting area! I will happily drive the extra way to Jenner from now on! Thank-you Jenner service team!

Laura Byrne

Had a great experience with my first service at Jenner today...and how cool it that drive-though service centre!

Christopher Aldridge

10/10 best place to buy a car on the island.

Kirsten Hammond

Adam was so helpful in walking us through a potential purchase of a used trade in. He was straightforward, clear and consistent with the information he gave us and gave us priceless advice on truck ownership. Would highly recommend booking in to see him if you are considering a vehicle from this branch.

Brian Rundle

My Volt was not recognizing the key fob, The day of app, Willi took the tech off a big job and got on my job. I was in and back out in 45 min, rather than waiting all day. VERY IMPRESSED! I remember not so long ago waiting 6 hrs at the Ford dealer for a oil change, and I was there waiting, and I must say not happy.

Mike De Palma

The best vehicle purchase experience I've ever had, and I've seen just about everything! I will admit, I'm definitly not a easy client to please. Unfortunately, I generally find purchasing vehicles anything but pleasant. Our company currently owns over 20 vehicles on the road, and I've personally bought over 50 throughout my life and career. The big difference here-Chris Carr the Sales Manager. He actually listened and gave me exactly what I asked for. I told him what I was looking for, I'm busy so I don't have much free time, and definitely none to waste. I also asked for different options for my specific requirements. He provided numerous options, great pricing to start, not the back and forth over and over, no pressure, no games-just straight professionalism, great service and terrific value. There was a issue with the truck a few days after purchase, something difficult to diagnose-a phantom raddle-which would drive me crazy not being resolved, and could of easily been dismissed by Jenner. I sent Chris a email-right away he replied back to me, lined everything up, service took care of it, even washed the truck and now it's perfect. Sure was nice even after the purchase, the sales rep being so attentive. This is my first dealings with Jenner, but won't be my last! Thanks Chris, for showing me that buying a vehicle can be a smooth and enjoyable experience. Mike De Palma- Flintstones Masonry and Construction

George Fountain

Good staff

Chloe Lambrick

Just brought in my vehicle for scheduled maintenance. Super routine but Chris H was great. He made the process very easy and was incredibly polite and knowledgeable. My vehicle was ready before the estimated time and I felt like I was given exceptional hospitality.

Danean Herdman

I received excellent service from Willi. He has consistently been a pleasure to interact with over the past 3 years, whenever I bring my car in for maintenance.

Amanda Culver

Great service and knowledgeable staff. Sheila (shuttle driver) is amazing :)

Eric Nguyen

Service was quick and Chris at service was pleasant.

Lanning Braaten

Great dealership. Friendly staff, very helpful and knowledgeable. Would highly recommend.

Evan N

Aside from having to go to the Dealer 3 different times because of workload and parts; it was a great experience. From their Complimentary Shuttle to wherever you go to the communication that the Service Department works with you to get you back on the road again. Very happy with their service.

robin prest

Just had my winter tires switched to summer and found out they will store my winter tires until I need them in the fall for a very reasonable fee. Awesome service!

Sean Cuthill

Only the second time I had to take my well-running car into the dealer but, like last time, it was a pleasant experience. Elizabeth, who took my car in and settled my bill, was a joy to interact with and seemed to enjoy her job. My only quibble with the visit was there was no one cleaning cars nor was a coupon for a car wash offered, like my last visit. Also, my service coupon did not appear on the bill though I was assured the discount was applied. Still, an enjoyable place to pass an hour while waiting for service. An airy showroom allows for social distancing without a problem. You could also walk the yard and check out the stock on hand. I look forward to returning should I require dealer service again.

jordan mah

Driving from goldstream, I had the misfortune of running over a nail. I was able to put on my spare donut tire from the 6 mile shell gas station and drive to the Jenner Chevrolet in Langford. It was around 320ish and I was desperate to get a patch in my tire. The service was amazing and they offered to help me in such short notice even though I never made an appointment, or the fact that they were closing at 4. They were able to help me out in a pinch. Awesome service!

Gorge Vale Auto

Our go-to Chev/GMC/Buick dealer. Always quick, helpful and courteous; they get us the timely results we need to meet our deadlines.

Dn Hamilton

I just got more junk mail from Jenner reminding me of when I brought my 2010 Sierra in last year for an oil leak. The service man wasn't sure if it would be covered under the warranty but promised to call me in an hour after they had a look. Though the mileage was 44,000 we agreed that they could perform a 50,000K fluid change service at the same time. I went for a walk. 2 hours later I hadn't heard a thing so I called him. I was told this would all take 2 - 3 hours and warranty would cover a new seal. I would pay for the 50K service. OK. In the end it took all day. If I'd known I would have made arrangements to have been picked up. My cost for the 50K service was $750.oo Ouch. Bad form. 1. These guys know exactly how long this work takes. Or they should. They do it all the time. I should have been told straight up. 2. A phone call up date would have been so easy. I shouldn't need to call them. 3. A ball park estimate of the cost of a 50k fluid change service should have been mentioned so that I need not have the $700 shock when I picked it up. 4. I received no follow up call asking how I enjoyed my service experience. (Probably just as well, it wouldn't have been pretty. I will not go back to Jenner.

Diana Craveiro

Always a pleasure! Vehicle maintenance is done quickly, and everyone is very nice. We traded our truck in as we moved to the city and got a terrain. It's been a great vehicle, no major issues and the minor issues it's had have been covered, replaced and I'm on my way. I walk dogs and they helped set me up with the perfect vehicle for my job. 5/5! Thank you!

THE CABBIE IN THE #YYJ (MAKE IT VIRAL)

Just a great place to get a car and great service

Brian Hann

Great service experience from the time of booking appointment on-line through to shuttle service, and pick-up of staged vehicle. Thank you!

Romeo Strasbourg

Very knowledgeable staff, his name was Ali.

Ashley Pehota

Been here twice, BOTH time was shamefully taken advantage of. DO NOT SHOP HERE! BEWARE

Jessica Sinclair

Had a GM recall and maintenance performed on my vehicle recently. Willi explained everything throughout the entire process (and I really appreciated knowing the total for services before picking my vehicle up). Thanks for the excellent service, Willi! I'll be bringing my vehicle back.

Yehudi Freedman

I have always received great service from the service department. I can especially recommend Steve, and also Willi. Willi once helped us out (I think on Christmas Eve) with engine light coming on in our Terrain. I believe the service department was closed at the time and Willi said just to keep calling him back and he talked us our on the problem over the phone. Steve has also always been very helpful any time we cam in for service. I also should mention John Reid who was terrific in helping to buy our new Equinox, with which we are really happy with.and same ro Brad Leipsig in Finance, who at each time we purchased a vehicle, gave excellent advice on the alternative plans (BCAA, On Star, etc).Overall, we have recommended Jenner to others and have always been extremely completely satisfied with both service and sales. Thank you. Yehudi Hy Freedman and Donna G Kirk.

david hill

Outstanding service, great place to buy a vehicle ,we will definitely use them for all our automotive needs. Fred Jenner has done a great job with his staff.

walter scott

I recently purchased a 2018 GMC Canyon from Wayne Isbister, and I have to say that I was thoroughly satisfied with the professional and friendly service I received. It was my first brand new vehicle, and they did not pressure me to commit to anything, and answered all questions that I had to my great satisfaction. I would certainly buy another vehicle from them, and would recommend them to anyone who asks. Thank you, for everything you have done.

Mary Kirby

Willi did a great job of organizing the loaner car and overseeing the repairs done on my 2011 Traverse. He made sure everything that needed to be done, was done while they had it apart. I have been a loyal customer to Jenner for 13 years and Willi makes sure I am treated that way! Thanks, Willi!

Matty Gillies

Willi was excellent! The service he gave me was excellent! And it was quick and easy my car was serviced in less than an hour! It was awesome!

Brian Fletcher

Great service center

Fuzzy

My name is Hamid, I purchased my truck from these guys and they are great. Nothing but goodness

Al Sherwood

Recently my truck required warranty service, when I called the Jenner Service Department the consultant who answered the call was polite and thorough, after she had recorded the particulars and made sure I was fine with the time and an appointment was set up. I arrived and Willi B. greeted me and confirmed all of the particulars, he arranged transportation back home. He called and kept me up to date, explaining exactly what needed to be done and when the work would be complete. Whether it was a general service, warranty work or simply a question about the car, Jenner Service has been excellent when taking care of my GM vehicles, completing the work on time, done right with minimum interruption to my schedule. We all know things can break, but it is comforting to know that you have somewhere to take your vehicle for quality servicing in or out of warranty, IMHO an easy recommendation to make.

Theodore Jimmo

As a long time customer, I have always received excellent service both from sales and the service departments. Only recently I returned from vacation, with the car needing an oil change, but before i could schedule one, I suddenly had to go to Calgary. the very next day. I dropped in on the service department, and though it was very busy, they slipped me in for the oil change and the once over inspection before I hit the road again. No fuss, all smiles, and it was greatly appreciated. It may not be a big thing, but such little touches make this my Dealer.

Cooper Copper

Awesome guys here really went the extra mile to make sure i was well taken care of.

Kathleen Meadows

Great service - did an excellent job.

Victoria BC

Mike was a great service rep. I was happy with the speed of the service and the repair was done as reported. thanks Mike!

Wanda S

Jenner's been my dealership for almost 12 years and they have always taken care of me. I just got my new Terrain there with the help of their awesome salesman, Mauricio. I would recommend them for both vehicles and servicing!

chuck burkhard

We were recommended to go to Jenner by a friend and he said the drive would be worth it so I brought my Hummer out to Jenner. I found they are just nicer, a better feel. After a number of years I wanted a new truck and went to Jenner to see if they would give me anything for my used Hummer; they offered me a decent trade in and found me the exact truck i wanted under budget. The sales staff were inviting, informative and professional. I would recommend anyone looking for a nice place to buy a vehicle, Jenner is the place.

Sherry Jensen

Had a great experience buying a car with everything I was looking for in a Cruze. Great price too! Thanks Brent!

Paul Acheson

We love the customer service at Jenner. We have purchased three new vehicles, and will continue to support this dealership.

Scott Ferron

Excellent service advisors

Jules H

We are very happy with the friendly service from Jenner Motors. From our salesman, to the sales manager & finance dept. All our questions were answered in a timely fashion without being too pushy. Also appreciate the hand written thank you note from Mr. Jenner very much. We are loving our new Equinox very much!

Dennis Robertson

This is not my first time using Jenner Service, and it will not be my last. The service department is top notch! Willi, my Service Consultant made every effort to ensure that my concerns were dealt with, in a professional, courteous manner. Everything was explained prior to work commencing with no surprises. Again, everything was explained in detail on completion when finalizing. Definitely award winning service!! Dennis

Peter Wainwright

Took my Bolt EV in for scheduled maintenance. I was in and out in a little over an hour. Pleasant waiting area. Pleasant staff (Willi). Detailed info from the inspection. Couldn't ask for more.

Lee Pope

As always the service team is just amazing. A special thank you to Willi for wonderful customer service.

Chris Roy

Just bought a new truck here. Salesman (Ali Zeidan) was super friendly,helpful and not pushy at all. Answered all my questions honestly and was very knowledgeable of what to keep a close eye on regarding future maintenance. He was a little mistaken on some of the features that my truck had, which was a little disappointing to find out after the fact but not a big deal. Financial associate (forgot his name) was informative and not overly pushy regarding warranties etc. Sales Manager (Chris Carr) was very helpful in arranging the smooth transition of buying out my existing lease. Also engaged with me over email outside of regular work hours. Overall a great experience and a big thank you to all the staff that helped me. I will recommend to friends for sure.

Jorge Billsy

My purchase with Jenner was a smooth, non pressured experience! This is my second new car purchase from here, my wife actually enjoyed it, lol Special thanks to Tony Reiter for his calm relaxed manner and Connie Wilde for such a hassle free smooth sale. They gave me the best trade in offer on my vehicles and no trickery. My wife felt very comfortable with Connie, which is a good thing. I would definitely recommend this dealership for sales and service, that’s is saying a lot, as most Victoria dealerships are sub par! I buy a lot of cars & like being treated like my business is valued. Cheers to Jenner GM Love my 2018 Camaro. Mario & Dawn.

Lane arndt

Just got raped by the maintenance department and their bogus maintenance agreement. $500 for absolutely nothing, I would not be in the least bit surprised if they just parked the damn thing in their garage and went for lunch! They could have and should have done a little detailing for that money but the car was messy and the service was all but invisible performance-wise! Won't be using their garage any longer and will be actively deterring every single person I know from ever doing business with this lot!!

Jeremie Davies

For a sales company I was not wowed. The moment he knew I was just browsing he lost interest.

Jennifer Currie

I wanted to send a HUGE shout-out to Kyle! He recommended a M+S tire for us, when ours were in need of replacement and with the recent snowstorms, and my trepidation for driving in the snow, I have been able to get around with no issues. The tires are AMAZING and he is AMAZING for recommending them to us! I can not say enough wonderful things about him! I am so appreciative. Thank you Kyle!

Tips To Level up In Life

Just called in to parts, was put on hold, for 10 seconds, they answered then hung up. No call back. I'll try somewhere else.

Kathy Easton

Another quick and easy visit to Jenner’s service department for an oil change. Always nice to catch up with Sherry and Sheila. Thanks to Justin for the test drive while I waited. I added the Bolt to my Christmas wish list! Happy holidays!

Mike Hutchison

Service was excellent, they reviewed the necessary repairs first; and completed them the same day. Greatly appreciated the courtesy pick-up from work as well.

Graeme & Karli Ross

Jenner has been incredible. From the purchase of our two vehicles to the ongoing customer service each scheduled maintenance. I appreciate the extremely low employee turnover, as everytime you go in there, there’s a familiar face. I love the mindfulness of the staff, specifically when I bring my young toddler in. Thanks Jenner family, we’ll be lifers!

Hyunchoul Shin

Perfect service today

Laura D

Friendly and helpful.

Norm Johnson

Took my Terrain in for servicing, Mike Gray was great and the rest of the staff are always helpful and friendly. The price and timing was exactly as he promised.

Loren Olsen

Went in for oil change. Didn't know we had our 5th change free!! Staff were great. Steve called and discussed problems service found with our truck. Gave us options. Nice not to feel pressured to fix everything. Will be back...

Mel B

Great place nice people bought a lot of cars here check them out

Alyssa Robertson

I recently brought my car in to Jenner to have some work done on it. I bought my car at Jenner in 2016, and have loved it. I had an appointment later in the week to have my car fixed at Jenner, but by Wednesday, I was worried it wouldn’t make it until my appointment on the Friday. I phoned Chris at repairs and he told me to bring it in as soon as I could, and he would see if he could squeeze me in sooner. Hours later, Chris phoned me and let me know he had all the parts needed to do the repair and asked if I wanted to go ahead with it. He also phoned various warranty services on my behalf to get me the best deal possible. Not only was my vehicle ready the same day, the repair was 500 dollars less than I had originally thought. I really felt like the team worked hard to help me with my personal circumstances (I work multiple shifts/jobs in town and live in Langford, so bussing really isn’t an option for me. I would absolutely recommend this repair outlet and thank Chris for all his hard work!

Stella M

A Sincere Thank You, Fred Jenner. I am visiting here from up Island. I'm 71 and Hubby is in hospital. Yesterday, Sunday, my Terrain would not start. Click. Funny happening clicks. It was frosty so I tried again later when it had warmed up. Click, nothing. I got out, locked it then later went to try again. I could not even get into the car. Panic. On line, I saw Jenner is closed on Sunday so I sent an email to ask for advise. Bless you Fred Jenner for answering email on Sunday. Fred wrote suggesting I call BCAA for a boost, perhaps the battery had failed and to bring the vehicle in. Today, Totem Truck with BCAA gave me a boost, then I called Jenner Service. Mike answered. could he fit me in. Yes. I drove to Jenner where I spoke with Sherry. She remembered me from a former visit last February (leaky tire) She reassured me they would find and fix the problem and I could wait in the lounge. Sherry told me the battery had failed, and a new battery would be installed shortly. I can honestly say that Mike and Sherry and the Service people have been superb in looking after me so quickly. I have every confidence that my experience today, similar to my experience on my last visit to Jenner, should I need something done on my Terrain, I can count on them to help. Thank you.

Jesse Harris

I have walked into numerous dealerships over the years. This was my first experience with Jenner Chevrolet. I met Kyle Matthews on my first visit when my wife and I were browsing a new vehicle. Kyle was not the normal car salesperson type and made us feel welcome to take our time and decide on a vehicle. We ended up deciding on a nice new Chevrolet Vehicle and Kyle was present and available during the whole process. We felt we got a very good price for the vehicle and were not left feeling we 'lost' to the dealerships pocket book. Our entire experience start to finish was very positive and I will be both referring people to Jenner as well as Kyle as a salesperson. Thanks for everything along the way Jenner, we love our new vehicle. Jesse and Cindy Harris

Bre_ Anna

Always so very kind and helpful when I get my car serviced! Would highly recommend!

Rachel Olsen

As always, service department is fantastic and helpful. military discount is very appreciated!

Erin Flanagan

Bought a truck from here in October of 2014. Both salespeople I dealt with fit the stereotype - pushy, talked a lot but didn't say much and didn't actually have a lot of knowledge of the product (Could not figure out how to operate or activate OnStar or program the radio and couldn't track down a manual). I really liked the truck but they weren't open to negotiating on price at all until I showed them an offer from another dealership for a comparable. The truck had a sensor broken and it was supposed to be fixed when I picked it up, but it wasn't. It took four months of follow up to finally get them to arrange to fix it. Having said all that, the inspection report they gave me on the vehicle was true to the condition of the vehicle and I've had no issues since I bought it.

C WOOD

Years later and still the same incredible customer service I had the day I purchased my truck. Thanks!

Elizabeth LD

Very friendly, knowledgeable and accommodating staff. Work was done in half the estimated time to get me out of there as fast as possible. Would definitely recommend.

Michel Lafortune

Absolutely a good experience the staff was absolutely awesome and I would recommend to anyone want to buy a car thank you again

Aynsley Sim

Service is great! Don't trust my car going elsewhere

Dave MaGee

My truck was in for service and I was greeted by Jamie-Leigh immediately. She looked after all my concerns upon arrival and arranged a shuttle for my Nephew and I to get home. My shuttle driver was Sheila and she was very friendly and knowledgable. Communication was great and professional. Both employees are 5 star as far as Im concerned. Thank you for a positive experience. I will be back.

Matt Markson

Fast service with a smile. Thanks Willi!

Al Beatle

What can you say about a chev

Devin Bonar

Bought a 07 Chevy Express 2500. Drove it for 1 year and the transmission started to whine. Under the expert advice from the service department they told me to replace the transmission. ~$5000.00 later and the transmission got replaced. Roughly 50,000kms later the transmission needs replacing again. Jenner tells me “there is nothing we can do for you I will have to pay out of pocket to replace the transmission again.” Stay away from this place they will take your money and leave you stranded.

Kintogin

Outstanding service from using the online booking tool, to customer service, to update text messages. It was very nice to walk into a business where you are greeted with a smile from everyone. Picking up my car was easy. Sherry had my bill ready and explained everything with pride of knowledge.

Mary Morris

Amazing Staff. Salesman Andy was so incredibly thoughtful

Sharon Cann - Lotan

Willi went the extra mile to find out if a certain part was on another carriers extended warranty. The part arrived and he got us in quickly as he knew we were trying to head out for a trip. Sheila, as always, was friendly and service was great.

Renaissance Man

Got my Camaro serviced here. Excellent service done by real professionals. Fast, quick, and easy. If you're on the island and looking for a trustworthy reliable place, this is it.

Brian Nesbitt

Best Dealership in Victoria

Amy Ormond

We took our truck into the service department for regular maintenance, I like being able to book an appointment online and then receive an, email confirmation back, its very handy when your always on the go. Was able to drop the truck of the day before with the use of key drop service, left service instructions on the envelope. I was pleased to see Mr. Gray followed up with a phone call to explain everything they planned on doing and gave us a quote on the work. It ended up being more then we originally thought but that was no fault of Mikes. His technician also found a leaky oil hose that needed to be fixed as well, lucky that part was still under warranty.

Michelle Chayer

Awesome customer service from Willi. He took the time to explain everything that was being done in a way that I actually understood and my car was back to me super quick. The “shuttle” driver, Shelagh, was also really great and personable. I would definitely recommend this dealership.

Dutch Cozart

So far my experience at Jenner has been excellent. My first experience with Justin was informative, and at no point did I feel pressured to buy at that time, which was great, I wasn't ready to yet. I came back today to find out how long I would have before the Scrap-It vouchers ran out, and weather or not I'd be able to make a purchase before then. Thankfully things so far have worked out, and it looks like my first Brand New Car will come from Jenner! Brad was also super helpful and efficient when checking for approval for financing, and made the process simple. For anyone looking for a more relaxed and friendly sales atmosphere, and great customer service from a Dealership that puts its customers first, I definitely recommend Jenner. If you're in need of service for your vehicle, or have a question, their staff are more than happy to assist you. When my parents came to town to visit, they were having trouble with the key fob for their Sonic. Their first stop was Wheaten Chevrolet, who told them they would need to book an appointment to sort the issue out. When they went to Jenner, the first person they spoke to took the fob and used their diagnostic tool, and fixed the problem (The battery was in backwards) without any hassle. Overall this is the best experience you can get when going to a dealership!

Grant Schwabe

I've Always had friendly and fast service there.

Tristan Redman

Watch out for the bait and hook. I have repeatedly received emails from Andrew regarding my vehicle for-sale ad on UsedVictoria. The first line of my ad reads "No commercial contact please", as I have experienced this scenario before. The sales reps start off by offering to buy your vehicle, cash! The rep promises that you'll walk out with a big fat cheque and a smile on your face. However, when you insist that you are not interested in trading up and already have a replacement vehicle, suddenly the communication stops. These guys may think that an email or 2 or 3 is no harm no foul, the false information is certainly this. Slimey sales tactics, wasting my time with false offers. Buyer beware.

Ron Sargent

I was so completely satisfied with the service I received at Jenner this morning. Even though it was a recall notice and service and no money changed hands Willi at the service desk was possibly the nicest guy i have met in awhile. The service was quick and pain free. Thank you Willi.

Josh Christensen

Efficient service and good communication from service staff.

Jessica Leblanc

Great service by Kyle Matthews he listened to what I wanted in a car what and what I needed he got me everything I wanted and more (love my heated seats) he got me into a 2015 something I never thought would happen. And has always been there since to answer any questions I have. I don't remember the name of the gentlemen that went over the numbers with me but he also was fantastic And made the anxious moment of signing my life away for the next 84 months fun and exciting. Explained everything to me and everyone else I had with me. GREAT staff all around.

Steve Heywood

Recently I took my sons car in for new brakes and got great service.

Paul Jarvis

great service for our chevy sonic!

Chris Currie

After having our regular check-up Kyle B. from Service let us know we will need some tires soon. He offered some options and after researching we felt his offers were comparable and purchased 4 new tires with Jenner. Kyle was very knowledgeable and not a pushy sales person at all. ..also loved the Van Houtte full service coffee machine in the waiting area. Thank you!

David Peterson

Service was fantastic. Had the work I needed done in a timely manner.

Graham Elger

Chris Carr is the man! Best sales manager in the biz

Richard Slater

We called a few days in advanced to get an appointment. They were able to fit us in and when we arrived they were courteous and prompt. We waited in the lounge which was very comfortable. They finished the service in a very reasonable amount of time. We had several non service related questions which they were happy to answer. Thanks to Willi for a great experience!

Will Croll

This is my experience dealing with Jenner. I was told my truck was done and ready to be picked up so I proceded to take time off work and organize a ride to the dealership. After paying my bill I was pleased with the service, however....when I go to leave my truck will NOT go into gear, it has a check engine light, and I'm stranded whith no way of getting home. I'm frustrated but obviously there's nothing I can do so I ask them to put it back in the shop and let me know what they find. After a week of no contact from them I had to call and investigate. Turns out my vehicle (which I heavily rely on) could have been fixed days ago! except that they mixed up my information with another customers. Ok fair enough mistakes happen, not the end of the world. This is where they REALLY tried to SCREW me. When I picked up my truck the 2nd time I was informed that there was a check engine light on due to my egr delete kit (which has never had any sort of problem before taking it to Jenner) and that they're GM certified technician's and 1000$$$ diagnosistic equipment could not fix the problem and I would need to replace my whole egr kit. Well either they're liers, scammers, or bad technician (which I don't think) because I was able to do everything they couldn't, using a cheap scanner in under 30 seconds at home. So if your looking for unnecessary trips to the dealership, hidden problems (that were never a problem before) and being lied to I highly recommend them for that!

Coastlinelivingphotography Laura Bryant

We have been buying our vehicles from Jenner since I got my licence. We love the staff and we always get a great deal!

Phil Picco

Great place with no hassel. Great customer service

Bobby T

Treated very poorly and indifferently by both sales(Connie) and sales management. Were unwilling to break down a biweekly payment for me based on our agreed number after days of communication unless I submitted a credit app. Hard ball tactics. So no information to consider. Having been in the industry for almost 20 years and having purchased many vehicles in my years I have never been treated with such indifference. They simply didnt care to put any effort into actually trying to EARN my business. Would not recommend them. Very disappointing experience.

Karolee Garlock

Parts department are very helpful. Friendly and professional.

Roger DP

The entire process of purchasing our truck was seamless and the staff were excellent. Ali our salesman went out of his way to ensure everything happened according to plan and schedule. Super knowledgeable about the truck even though it was another make (used). Even when there was an issue with the TPMS (missing), phoned up Ali and it was taken care of right away. Haven't had a chance to go to the service department yet but if they are anything at all like the sales department, I have no worries. Have no difficulty recommending this dealership, staff and Ali to any of my family and friend.

Jordan Bornholdt

They will spam you with emails and everytime you visit you have to unsubscribe...again. If I wanted Spam I'd go to the grocery store and buy a can of mystery meat. It would probably leave a better taste in my mouth than Chevrolet's endless emails they you can't truly opt out of. Shame.

Rod Thompson

Had a $26 key cut by a computer for truck. It was closing time. The key worked in the truck doors. It was tight in the ignition and worked a couple times. Then became too hard to turn in the ignition. Sad for such an expensive key

Becca McKenzie

My fiance and I went into Jenner after my SUV finally kicked the bucket. We had a pretty good idea of what we wanted. Our salesperson, Ali came over and offered his assistance right away. I was impressed by his willingness to hear out our requests and show us what we were looking for without putting undue pressure or trying to upsell. When we showed interest in the upgraded model he was very honest and compared both vehicles side by side to show the exact differences. We came in with a quote from a different dealership and Ali was somehow able to improve upon this offering a better discount and interest rate. This was of course not necessary but very much appreciated by us and certainly helped lock the sale. He ensured that the rest of the process was smooth and that we were looked after, even staying after the dealership closed to make sure we were happy and understood all the features of our new SUV. He was so friendly and considerate and funny. Everyone was awesome but Ali really made an impact and made the process even better. Highly highly recommended.

Haul This

We had just recently purchased a vehicle from another dealership, but Jenner was close by when an issue came up that needed attention. We pulled in and was greeted immediately by Kyle B. in service with a smile. Without hesitation he gave us options on how they can support and fix the problem for us (even though they were fully booked). All is fixed! We are very impressed with Kyle's communication, professionalism and kindness. Thank you again!

Samantha Gurvin

Fantastic service department.

Raqhel Reklaw

Attempted to clean my water stained headliner from a leak that was under warranty. Re-installed the original stained headliner. I complained and had it replaced with a new one which was stained again by greasy technician hands. Will not be going back.

Matt Smith

I have a year old truck purchased from Jenner, I take the truck in for normal maintenance throughout the year, I have always had an OK experience with the service staff, however this time around I dealt with Sherry all I can say is Wow. She not only listened to the on going issue I have had with the vehicle, among the other reasons I brought it in for, she actually did what she said she would do and may have found a fix to it. She also explained what they found and did. She seemed to care the most out of the other staff I have dealt with. My experience dealing with Sherry will keep me going back.

Scott Tucker

Willie in the service department was awesome! Thanks for getting the fix done quickly!

Mauricio Bingham

Congrats to the Jenner family and the team at Jenner Chevrolet Buick GMC for your 40th anniversary! Great people and great service. I definitely recommend Jenner for your next vehicle.

Mark OConnor

Love my new EV. The deal was decent. Never bought a new car before and have had to learn on the go here with the fob, onstar, chevrolet app, accessories. Chevrolet could really help out by partnering with local company's on home chargers etc... It's new technology and i think customers need a bit more support than for traditional cars. .

Danielle Soloducha

Thanks to everyone at Jenner we just bought a new Canyon and love it!!! The service we received was excellent we never felt pressured and are so happy with our new truck!.

Alicia Harry

We've been a customer here for a few years, mostly in the maintenance department. Willi the service consultant is thorough and took our vehicle in unannounced and made time to repair it. He made it very clear on what was needed and called to get my permission to repair before hand. I'm glad I finally found a reliable shop that didn't take advantage of my wallet. I highly recommend Jenner Chevrolet in colwood for your vehicle repairs. Thank you for your great customer service and quality work done on my Chevy.

Michel Desjardins

Superb treatment from Willi Brech today when I brought my car in for servicing. He's knowledgeable and personable, and made constructive suggestions on what to include ("have you considered...?") and not include ("this is on the list but given your situation you probably don't need it") in the servicing. I met the person who worked on my car, and was given a thorough review of the work when I picked up the car. All very professional, with a caring touch. Thank you.

Charlowe Dedicatoria

Best place when you want to buy a car. The guy who assisted us is Ali. He went his way to help us. He is very professional and a delight. Thumbs up!

Emma Cartlidge

Got my car serviced today, Chris H was very nice and helpful! Thank you for being so kind and happy during this not so great time in life. Made my day to interact with a happy person!

Charles Pierre

Jenner’s team has always treated us like family. We walk in and call each other by our first names. Never again will we go to another dealership/ service department. We’ve had years of experience with bad car sales and bad car service. Our family trusts Jenner Chevrolet with all our car needs, weather it be a new car or regular maintenance of our Chevrolet. Thank you Jenner Chevrolet for putting your customers first!

Keith MasonCanada

Jenner are just a really professional Company, I took my SUV in for a regular service, they dropped me off at home and picked me up when it was ready, I live around 5 miles from the Dealership. Great experience I would recommend them to anyone.

Steve Sharpe

Willi was top notch even making it to work from Duncan on a snow day.. I was there for an oil change, fuel filters and a wheel alignment. New tires the week before so wanted to make sure all was good. They had to replace some steering parts all of which were in stock which you won't find at a regular service shop. Had to leave the truck but they offered a cab. Not needed but the offer was there!! Thanks again to Willi and the service tech's. They know what they're doing. It would be nice to see some basic pricing on everyday items listed on the website

Anthony Yaseyko

I have a GMC Terrain and needed an oil change. Called to book an appointment, which is 2 weeks away, that's fine - I know they're busy. And confirm my appointment for 8:40am for an oil change. I get to the shop at 8:20am, and told the oil change can take up to 2 hours. I go for a walk, check out McD's for a coffee and come back at 10:10 and see my SUV still in the shop. It finally rolls out at at 10:15. The staff is friendly, but waiting for a simple oil change is what gets me. I have a booked appointment but still have wait close to 2 hours. This isn't the first time we had an oil change here - this seems to be the norm. But I trust the techs at Jenner, and will still keep coming back.

Maria B.

Pleasant experience, but everything does seem to move very slowly... However, our sales person was thorough and answered our plethora of questions with utmost patience.

Mary-lee Sampson

Stellar service today. This dealership goes above and beyond to serve their customers. Thanks to Willie and your mechanics, fast efficient, dependable service. :)

Heather Hulett

What can I say, I Love my truck. Drove in on my e-bike; drove away in less than 2-hours!

Bully Henders

Super friendly

claire jackson

Very friendly staff every time I go in, and had a quick service appointment today!

Heather Roberts

bought a used truck there, have brake problems after the guarantee of the 155 point inspection.?

Doug Harrington (Slugtaco)

Amazing service. We just bought two new vehicles from Phil and couldn't be happier.

Chris de Broekert

Organized, professional, courteous, friendly. Dealt on this car from out of town, very forthright. Ali in particular was very personable and helpful.

Ryan Siebert

Awful,, don't take your truck there.

Cliff Riles

Great staff very friendly and no up sales.

Robert Downer

Great service department. Servicing /repairs always done well and prices fair. Willi Brech (Service Consultant) is a pleasure to deal with and goes the extra distance in helping customers. His excellent service advise and knowledge, attention to matters and keeping me informed is always appreciated.

Self Sufficient Garden Medic

My spouse went in to look at a vehicle she liked, the salesman was dismissive to her...when I went in and showed them the online price of the vehicle, they were not willing to match it; claiming they had since put in work on it...however that is false advertising. Won't do business with them again.

Chris Allen

Not bad....

Larry Myhre

Poor service. Three times I had scheduled appointment times of 10:00 am but was told at drop off they wouldn’t be looking at my truck until sometime in afternoon. I was stuck waiting as there is no shuttle or courtesy vehicle. Second, my truck’s problem of vibration during driving was diagnosed as unbalanced wheel even after two separate wheel balancing plus new tires. Third, service manager said they would use special equipment to test drivetrain but Jenner didn’t, they only took truck for road test. The problem still exists and they have no idea or desire to do anything about it before the extended warranty expires.

Neil Klassen

Always helpful and loaded with knowledge and friendly

Carolyn Wilson

Willi took great care of us getting our new tires on and setting us up with the GM and Goodyear rebates on the tires.

Brian Jenkins

I received excellent customer service and information on future requirements for my Colorado from Chris H. in Service. Thanks very much Chris.

Tanya Leigh

I have dealt with Jenner Chevrolet for a few years now with a couple different vehicles.. one in which was purchased from them. Sherry is my go to girl when I need to call in for my car to be serviced because she is just FANTASTIC and on the ball! However, having said that all the staff are great and if there is an issue Mike Gray the service manager will take it apon himself to make it right. I know this from experience. Finally...A huge thank you and shout out to Willi in the service department today, I had never worked with him prior to today but was pleased with his great customer service and the fact that I informed him I was in the middle of planning a funeral and if they could have the key service for my vehicle done before the qouted hour I'd appreciate it. I was in and out of there within under a half an hour which I really appreciated. Overall great service, and wonderful people.

Donna Norsworthy

I brought my Cruise in for my regular oil change and service and Sherry was pleasant and helpful. She genuinely shared my concerns about my car and answered all my questions. She’s knowledgeable and confident. I’d recommend her to everyone.

Bahman M

The guy I spoke with, I mean Phil, was just great. I eager to buy a Chevy there!

Christine McKay

I have been a loyal customer of Jenner Chev since moving to Victoria from Nova Scotia a few years ago. I am on my third vehicle purchase now and I absolutely love my Buick Encore! The sales and service staff at Jenner are second to none. When you go in you feel welcome, kinda like family. I have never been a fan of "high pressure sales people" and I am happy to say that I have never experienced this at Jenner Chev. Every purchase has gone very smoothly with no issues and whenever I have regular service or an issue with my vehicles the service team always makes sure I am taken care of as quickly as possible. I am happy to say that I will be a loyal customer for many many years to come!

Poppa K

Have been a long time Jenner customer and have always received good service. In my recent trip with my car, I received excellent service in a timely manner from a very pleasant staff.

bruce rosenthal

Service writer tried to sell me a diesel injector cleaning procedure....I asked the best diesel shop in town if I should do it,they said they never heard of it before. SCAM ARTISTS !

Gisèle Di Iorio

The service was great. Sherri and Dylan were excellent in getting the vehicle into the Service Dept. same day. Darrin from the Parts Dept. had the parts within an hour and Dylan repaired the emergency issue quickly. Total turn around, drop off / pick up, was less than four hours. Truly impressive !! Thanks for the ride, Sheila... Beep, beep. You're the greatest.

Vern McIntosh

Recently brought my 2018 Camaro in for its regular scheduled maintenance and had the pleasure of dealing with Willi Brech. He was very polite and friendly and processed my car through the service bay very quickly. Kudos to the mechanics as well; my car was actually ready 1 1/2 hours before the scheduled pick up time! Well done, everyone!

christy Buckler

We've taken our truck to Jenner for service on a few occasions and been very happy with Service Consultant Sherry. Having Sherry there was a breath of fresh air as it is nice to see a women in a service department. Sherry always seems to go out of her way to help us when we bring our truck in a kind and respectful manner. We were also very pleased with the convenience of the loaner car that the Jenner staff provided us while we were having our vehicle fixed as it allowed us to go on with our busy family schedule without any issues.

Lyla Dick

Friendly and always so helpful

Mike lewis

Went in and got my Chev Silverado fixed from a rodent eating some wires. Willy was very helpful and informative. They fixed my truck the same day. Very impressed. Will come back again.

Scott Travers

Just had another amazing service experience at Jenner! Constantly reminded of what customer service should be! Thank's to Sherry and Willi in the service department for always going above and beyond to help me out! Very well run business that puts customers first! Thanks again!!

Cheryl Lynn Lunt

Great Service as always. Impressed that they follow up to make sure all is good, and to make sure there are no issues

Jackie Wymenga

Excellent service. Very helpful

Donna West

I had the unfortunate experience of running into a curb with my little 2016 Spark and as a consequence started hearing an odd noise from the back of the vehicle. Concerned that I might have damaged something that could impact on the car's drivability I called Jenner on April 13 in the afternoon and spoke to Steve Salmon, the service advisor and even though they were totally booked for the following Monday he said bring it in and we will try to fit it in for you. They did exactly that and thankfully I hadn't done any significant damage to the car and was told that I didn't have to worry about anything happening while I was driving the car. This was a big relief to me! I really appreciated them fitting me in to a busy schedule and I always enjoy my interaction with Steve. He is personable, knows his clients and always manages to make me laugh. It is a pleasure to deal with him and the rest of the Jenner staff.

Kevin Carrigan

Had some work done at Jenner this week and found the service excellent, work was done within the estimated time and Willi Brech answered all my questions provided good information - he took good care of me. I would definitely recommend Jenner for service.

Richard Pawlas

Fast courteous service with a down to earth explanation of possible additional future component service requirements... Willi B., our service advisor was especially helpful in that he took the time to explain why service may or may not be immediately necessary without the usual "if you don't get this done right away..." talk.

Daniel Tremblay

no comment

Nicole Dodds

Had my GMC Terrain serviced today and as always Willie in service was very friendly and helpful. The shuttle drop off and pick up was very convenient and accommodating! Highly recommend Jenner!

rick sutherland

We bought a brand new 2017 GMC sierra from ALI at Jenner and we have excellent service .We have had service there 3 times now and the experience has been great they explain everything and make you fell like you are family .We will always use Jenner for our services and maintenance as required i have told many friends to come and experience the warm and friendly atmosphere there .

Lene Anderson

Great service at Jenner, very friendly staff make sure you have coffee , water or a ride somewhere if you're waiting for your car.

Bill Nesbitt

Best place to deal with whether service or sales. Great people.

Kelly Reibin

During my last visit to the Service Department to service my truck. The staff greeted me with a smile and hello. Took the time tell me all about the service that was going to be done on truck, today and time frame. I was Completely satisfied with time and the service and would recommend them all my friends.

Georgia Alexander

Absolutely loved the service! Staff on the front line were professional, courteous and very knowledgeable. Thank you for going out of your way to let me know that you were about to close and I could no longer pick up the car at the showroom!

Shona Souka

I have always received excellent service from the service department. Took my SUV in and Chris Herman who was at this time my service consultant went above and beyond customer service. The whole service department make you feel like part of their family. From Shelia who is awesome with driving me home and picking me up. To all the staff and employees at Jenner's. One of the reasons I always take my vehicle there for service. I have never felt that I'm being over charged. They always work within my budget . Thanks Jenner's excellent service keep it up.

Gordon Krumm

I was into Jenner's today to have my Traverse serviced, I was looked after by Willi Brech Service consultant, Very happy with the crew in the service dept. Thanks to Willi. Gordon Krumm

Poppy Flower

Went to another dealership first but when we stepped into Jenners & were met by Mauricio Bingham we knew we’d found the right place! No pressure, friendly & exceptionally knowledgeable Mauricio made the experience great! Very happy with our deal & our new 19

Nancy Smith

Thank you Ali and all the Jenner Staff for assisting with my purchase of a 2018 Buick Encore. All of the staff were friendly and helpful. Ali spent a considerable amount of time providing details on the vehicle and making sure I felt comfortable with all of the features before leaving the lot. Trade in value was terrific and price - fabulous! Can't go wrong car shopping here!

Debbie Ashford

Excellent service our sales person Mauricio was outstanding he was friendly and spent time with us with no pressure. Love my Terrain!

Murphy Macdonald

Amazing customer service! Staff is friendly and knowledgeable. My roommate initially recommended this dealership and I have been coming here for a few years and have had nothing but great experiences. I would recommend it to anyone.

Chaundra Maude

We've bought 2 trucks from these guys over the years they have been amazing to deal with both times, not pushy no pressure sales would recommend them every time

hayden revill

Dealt with Willy brech in service today, I must say the service was the best service I have recieved from any dealership. He made every request I asked for. I am very particular with my car (2018 camaro ss 1Le) and he understood that. They were very quick to get my car in and got the services i needed done fast. This service department is well worth going to as they won't sell you things you don't need and they understand and meet their customer service needs.

Ryy1009 000

Good pricing, great staff

Jonas cherot

I have nothing but great things to say about this dealership. The sales associate Ali that handled my business had impeccable people skills, knowledge of the truck he sold me and was beyond helpful every step of the way. The courtesy phone call I received a few days after my purchase ment alot to me to cause I felt it was more then just a sale. Thank you for all the care and attention you put into helping me find my dream truck! Jonas

Tina Weeks

Husband took our Malibu LT in for servicing today. First time @ Jenner. Exceptional service in a timely manner, very nice people, Keep up the good the work Jenner R Talbot

Lorna Trujillo

Jenner was very polite, helpful answered all questions. Thanks for not being pushy

Tracy Taylor

Great customer service. Totally recommend

Jennifer L

We couldn't be happier with our Tahoe purchase last September ~ customer service was amazing. The Jenner environment was relaxed & kid friendly, there was iPads with games to keep the kids busy. Staff was wonderful, our car salesman Justin was very knowledgable & friendly. He went above & beyond to help us find the right SUV for our family months before our purchase. We felt no pressure from the sales team, this was one of the easiest car shopping experience we have gone through. Thank you Jenner team!!!

Jordie Hughes

staff was friendly and they gave me a free car wash, whoop whoop

David Mooney

Had our oil changed for the first time on our new equinox! Was such a great experience! Willie was a pleasure to deal with. - Jen and Dave

Stefanie Williams

Received excellent customer service from Willi at the service shop. I recently found out that my vehicle had a wicked oil leak and Willi helped me sort everything out. He was very honest and his communication about all of the maintenance that needed to be done to my vehicle made me feel as ease. I feel releif in knowing that my family vehicle will be left in the good hands of the Jenner Chevrolet team each time it is in need of servicing. The waiting area is comfortable with the coffee machine, I pads and comfortable seating & the Jenner Chevrolet service area gave me reasonable time frames each time (twice this month) for when my vehicle would be ready.

tyler jackson

First off I would like to say way to go Jenner for bringing Mauricio onto your team! He was the most pleasant salesman my mother and I have ever worked with. He was very patient, and made us feel like there was no pressure the whole way through. This was very important to us! After spending several days deciding which vehicle was right for my Mom we got a very good deal on a used vehicle. Thanks Mauricio! We highly recommend this salesman and this dealership and plan on servicing and buying any future vehicles at Jenner.

Bruce Allward

This was my first new car, although I have bought plenty of used ones at dealerships. My wife and I bought a new Saturn just before they were discontinued. We have dealt with Baljet and Wheaton, and where somewhat less than impressed with either. Jenner has excellent sales and finance people. They made us right at home. I have been getting parts from Bill and Peter in Parts for years. They know their products front and back, new and old, very, very well. The service people often can get me in on a drop in basis, which is helpful. We never had a warranty claim problem with our Saturn with Jenner, and so far, no troubles with the new Cruze. If you are thinking of buying a GM on the island, I would recommend that you start at Jenner.

TheLizzard93

Excellent service. We stopped here passing through while visiting The Island. They dealt with our car issue promptly and very quickly. Willi was very helpful and personable. We were able to get back on the road fast to enjoy the rest of our vacation.

Cathy Duncan

Kudos to Jenner Chev's Wille in service. Always friendly, helpful and going out-of-his-way to make servicing my 2016 Colorado a pleasure. You just gotta love Sheila! First the courtesy shuttle service to customers is stellar - the courtesy driver, Sheila, is a treat to your whole day! Good job Jenner!

Phyllis Wilson

Had our car into Jenner Chevrolet for a regular oil change earlier this month. Great service as always!

Susan S (SS)

Willi was very patient explaining the services required for my vehicle and the cost quoted was accurate. Our vehicle was ready earlier than promised and the experience was excellent.

Emilynanaya (Emilynana)

This is my first time to maintain the car in Jenner Chevrolet. I had an excellent experience in here. They not only offer the shuttle service, but also you can stay the waiting room, drinking coffee and use the free iPad. I had an awesome customer service fro Willi. He is a very professional and friendly. He took the time to explain everything that was being done in a way and my car was back to me super quick. He gave me a rational suggestion and detailed explanation for the next schedule before I left. Thank you very much for providing efficient and professional service!

kelly chartier

Took my truck in for service. Staff was, as always, friendly and accommodating and I love that coffee is always on. Willy and Sherry Rock!

Trisha Goller

We have been a customer of Jenner for a few years now. The services is always great and the staff are fantastic!!! Keep up the good work :)

Sarge

A horrible place for service. Booked our car in for service with ample warning. They knew my wife and new baby needed a ride. As much as i understand things happen and we all get behind sometimes communication is needed. An alternative couldve been suggested. Instead 50 mins later she is still left standing there with zero communication. When asked about an alternative or what is happening they simply say we are busy. This is no way to earn someones business. We will happily never return! I would recommend searching for a different option when servicing your vehicle. They clearly could care less about their guests.

Chris Herman

I'm very happy with the service that I've received in the past as well as the last time I was in the is always clean the employee are kind and have an upbeat attitude

Shawn Paul

Easy online booking for service with reminders. Quick and professional hospitality by Service Advisor. Free wifi and good coffee. Excellent service.

Kristen Pelletier

I highly recommend Jenner. I have to go on a road trip and they were able to squeeze me in and fix my buick encore within 3 hours. The staff were very honest and explained to me exactly what was wrong and how it affected my vehicle instead of just telling me what part i needed. Thank you again for going above and beyond with your great service!! :)

Mark White

Thanks to Mike and Bill in service for getting my car back in excellent running order. Doubtful that anyone else could have solved this without the experience available at Jenner's. Continue to recommend your service and sales departments to anyone who needs a dealership that really cares about it's customers.

Becca Ryan

Have a new car take it here for services and they are great! Willi was awesome and very informative

Jean Slick

I just bought a used and new to me 2015 used Honda Fit from Jenner and was impressed with the good service throughout the process, from Chris, the manager, who responded to my emails over a long weekend when they were closed, to Phil Hines, the sales rep who helped throughout the process, and the financial managers who completed the sales documents. I have an aversion to dealing with dealers for used cars, but was completely satisfied with my experience. Rather than haggle over price, they asked me what I wanted to pay and told me whether they could meet the price or not. Surprisingly, they said yes, and I got a good price on a great car.

Alysha Knodel

Came to Jenner with my mom for some recalls on her Acadia, was really dissapointed by the service. They had quoted it would take "a couple hour" and it took almost the whole day, over 4 hours... I understand these things can run longer than anticipated but it made for a huge inconvenience and there was little acknowledgement of this. They never offered to give us a ride anywhere or lend a courtesy car. It was pouring raining my mom is in her 50s.If it is going to take 2-5 hours let us know that, I don't mind waiting but I would like to be prepared for a 5 hour wait ahead of time. Again, it would be different if they were not aware of the recall lists that needed to be done but they were and if you are not sure give us a better idea than "a couple of hours" he even said there was no suprises so why we were not prepared appropriate ahead of time is beyond me... the service guy was nice but that really didn't make up for it.

Blue Latch

I've been holding off going to re-new a few trucks because of the service you get... but these people from Connie to Brad to anyone we met at this dealership have been brilliant, no hard sell, just real good advice...We will be back....

Dennis Liedtke

Excellent service. Willie explained all aspects of the work done. From day one, we are very pleased with our Equinox.

Trish

Nice service department.

Nicola Linell

great customer service. always friendly and quick to have my vehicle ready on time. Helpful with all my maintenance question

Evan Miller

2018 3500hd Denali purchase. Chris Carr created a no haggle environment. He corrected defeciencies found on the vehicle after delivery and reimbursed costs. Jenner experience as a whole was well above expectation.

Cam Strachan

Excellent service by Willi in service and Ryan in parts, both gentlemen went out of their way to save money and get me on my way. Thank you both- Cam

Jonathon Sherman

Just purchased a used minivan from Jenner. Our sales rep was Austin. He was very very helpful, and a pleasure to deal with. Customer service was top notch. He even picked us up from the airport in our own minivan, which made all the logistics flying with 2 babies WAY easier. Thank you Austin!!

David Goddard

very helpful. great service

J. ALL

Jenner is the only place I take my vehicles for service and maintenance ! Staff here are AMAZING and VERY knowledgeable. They have never let me down in the 5+ yrs I've been using them . Steve in the service department is a rockstar aswell as the mechanics ! HIGHLY recommend Jenner to everyone.

Howard Penner

I had a strange coolant system problem with my GMC pickup. Brent and the service team did an excellent job of quickly getting to the root of this issue. I had the opportunity to witness two knowledgeable automotive technicians discuss my trucks problem with me in a respectful and professional manner. The end result was that I had caused the issue myself but Brent and his team did not make me feel like an idiot. Thank you so much Brent.

Dalibor Gajdos

I had a wonderful experience purchasing my new 2019 GMC Sierra. Justin & Tony were wonderful to deal with. Not pushy, very informative and great attitudes. I will be more then happy to refer anyone to Jenner for their great service.

Clay Potter

Great Customer Service from our advisor, Sherry. Bought new 7 years ago and keep bringing it back for honest and reliable maintenance.

Naomi Ellis

Great salesman, he was helpful, considerate and made me feel very comfortable. If I decide to buy a Chevy I will deal with him.

Louise Gobert

Felt a bit unimportant as the attendant did 15 minutes of paper work before inquiring really my visit!

P Z

Took my car in to get an oil change and new battery. Service was excellent as always.. been taking my car here for all servicing since I bought it in 2009. Kudos to Chris for making this a pleasant experience during these crazy times. Also a big shout out to Sheila for always getting me there and back! Thanks guys. Pat Z.

Gerald Goulet

Thank you Willi, your helpfulness and cherry personality made my dealings with Jenner Chev very easy and stress free. It's very nice to encounter people who are highly professional that leave you feeling that your truck is in good hands.

TOM CANFIELD

I had my car in to have recall work done and a few days later my check engine light comes on. I call to see about getting it checked and they want to charge me for it! Just another place with make work policies!! I would NOT recommend them to my worst enemy!!!

Stu Shields

The sales people have ZERO listening skills.... NONE......

Willow Shull

I went in the afternoon to get a new fob and had excellent customer service! I will continue to bring my car to this location as they definitely make sure the customer is satisfied and happy. I would recommend making the trip to Jenner Chevrolet Buick GMC as they go above and beyond making sure the quality of service is fantastic :) thanks again!

sylvia taylor

we are very happy with jenner. also mike grey . and Brent kennedy. thank you to all.David Taylor

Elizabeth Stacey

Friendly, helpful and clean. Post service appointment, technician went on to replace my engine oil cooler line which meant I did not have to book another appointment. I live outside of Victoria so this saved me time and ????.

Don Richardson

I have only been a Jenner client for the past 1.5 years after moving from Calgary. I have used their service department a few times and the staff have been very courteous and helpful on all occasions. My truck has been ready when they promised and when their service shuttle was tied up on another call, they didn't hesitate to call a cab on their dime. Overall I am very satisfied with their service department and would recommend them to anyone needing service.

Malcolm Roach

appointment was made and vehicle was repaired in a short time, pleased with the service. Willi was very nice to deal with. Thanks Jenner.

M Drummond (23Mybelle)

Easy Drive through drop off and friendly service from Chris. A great park to walk through across the street while you wait.

Rosabel TurningRobe

No one can ever really be sure what gets done when we leave our vehicles at a mechanics shop - One time we had a dealership that left greasy prints all over our cream lambskin sea covers- BUT !! Jenner Chevrolet was so gracious to not only spend the time but even included Lance Rode in the diagnostic procedure! When the diagnostic didn't reveal the problem Mike spent the time to get an understanding of what was causing the issue. That lifted a burden off our shoulders and gave us peace of mind. We would happily go back to Jenner Chevrolet and wouldn't hesitate to recommend them. Thank you very much for providing efficient and personable service ❤️

Geoge Adams

Way too pushy and expensive

Rich Clermont

1 recall had to go back 3 times and it still is working.

Orson Robinson

Chris Herman was great. Helped me get new tires in one day after one popped. Thank you very much.

steve bueckert

I recently stopped by Jenner to make a switch to a more fuel efficient vehicle with a low monthly payment and they did not disappoint! Kyle Matthews was very polite and helpful finding me the most affordable Chevrolet Equinox with all of the features my wife wanted and the payment I wanted which came to less than I was asking for. I've purchased multiple vehicles from different lots around Victoria and by far I get the best service at Jenner Chevrolet. Thank you Kyle Matthews and Jenner Chevrolet for making this happen for me!

penny thornton-trump

Greeting from Sam Moorhouse - We have dealt with Jenner for the past 4 years since my husband, Sam Moorhouse, bought his new truck. Your staff is always so welcoming and knowledgeable .A pleasure to work with. Last week, we were welcomed and instantly recognized by Willi Brech, who looked after our needs in the usual efficient and timely manner. Thank you Willi and thank you Jenner. We're so glad that you are part of our vehicle family. Sam Moorhouse

Nicholas Waters

Nothing but the Best!! 5 Stars

Torrey Buchan

Very happy with my experience at Jenner Chevrolet. The Sales Representative that I worked with, Austin, was very helpful and worked hard to ensure we left satisfied. The finance manager, Tony, was also very helpful and transparent in discussing our financing options. Overall, I would highly recommend Jenner Chevrolet for anyone looking to buy a new or used vehicle!

Dave Pollard

First visit for service and dealing with Jenner Chev. I didn't have an appointment due to an error on my part however, Chris acommodated me for warranty/recall work I needed completed. Great experience, thanks for your help! As Arnie says "I'll be back".

Brian C

Took my 2019 Canyon in for its initial service Chris and the tech's had it in and out on time. Dealt with a couple minor issues quickly. All is well at the Service Department at Jenner.

Terry Hunter

I brought my truck in for service and find out why I had a service light on. When I left I paid $1300+ for oils, plugs, and a free scratch down the side of my truck. I had to pay roughly $300 to get the oil pan on my transmission tightened, because it wasn’t tightened 1 year ago when it should have.

Samantha W

I recieved impeccable service from Connie when purchasing my 2018 GMC Terrain 3 months ago. She was very informative and was not pushy in purchasing the vehicle at all. I have met many sales personnel and the majority push what they can on you. So this was a nice change. She was very patient with us in making sure he had what we needed, especially when wanting to trade in our older SUV as well. Being upfront is a good quality, and that is what she had. Another great person I dealt with was Kyle from the service department. Some vehicles have some kind of weird adjustments that need doing when they are brand new and he took care of those very quickly. He was also informative and honest with me on what needed to be done on the vehicle and didn't waste any of my time. His customer service was also amazing! Thanks Kyle!

joe judge

I called Friday morning hoping that I could get in the same day- Willi E. got me in right away. I was very pleased with the service I've received and will continue to go there for my servicing.

Jordan Smyte

This place rips people off... do not bring your car here!!

Ruthann Willms

Excellent service!! Willi provided excellent customer service and had my vehicle back to me in good time! Will definitely be back

Annie Bartlett

Recently moved from the Comox Valley, took my car to Jenner today, and while it cost more that I had planned, I am satisfied with the service and the staff.

Leagh Lawrence

I took my van in for a new headlight without an appointment and at lunch time, Wille Brech, one of the Service Consultants, set me up with the time and the assistance to get the problem sorted out as speedily as possible.Wonderful service and a quick fix for a very reasonable price. Thanks to Mikey who did the installation. Thank you ~ Leagh Lawrence, a happy repeat customer

Shauna McKerrell

Sherry, in service, was a life saver! I had my truck towed in, she had a loaner car ready to go for me, and was able to get my truck fixed by the next day. Excellent, quick service!

Larry & Pat Dennison

We bought a 2016 Envision from Kyle (in sales) last fall and had Willi in the service department book it in for an oil change. He did a thorough job of checking for recalls and other maintenance items it might have needed. It was fast and quick service. The sales and maintenance departments are very well run. I will be back.

Laura Walsh

I took my boyfriends truck in for an oil change but I was early , so the staff took the truck in early , they said it would be about an hour to an hour and a half but it took about 35 minutes and told me I was good to go, I couldn't believe how quick , thorough and professional they were at Jenner on the island Hwy Victoria BC, Thanks Jenner I'll be letting others know how pleased I am with your service.

Dave Dave

I did a factory order 2021 Colorado ZR2 diesel in August, and just received my truck this week, over all I couldn't be happier with Jenner Chevy, they walked me through the process, kept me informed every step of the way, and the price/truck was exactly what I was quoted, big thanks to Justin in sales, and Tony in Finance for making it a great experience, the knowledge of your products and customer service is unmatched,

Teddy Pardede

well .. what more I can said about this dealer .. they are the Best car dealership in town (Victoria) and this is my second time bought a car from them .. first one it was a Camaro and the second one (last month) is my dream car Corvette .. everything is going smoothly starting from beginning till I pickup my car .. everyone that helping me is super friendly ( sales guy .. financial guy and the general manager ) keep up the good work guys !! I'm highly recommended this Car Dealership for buying a car .. for sure. and if you want to do a Maintenance service please go to this dealer .. I've been service my Camaro since the beginning in here and never had any bad experiences .. always the good ones and I'm definitely gonna do a Maintenance service for my Corvette with this guys. Thanks guys .. Teddy PS : if you planning to buy a car from Jenner Chev .. please ask for Justin Stacey !! easy to work with and he knows what you need and not gonna try to sell you something that you don't need it .

Don Parkes

My wife and I dropped off my 2010 Terrian yesterday for a oil change and a recall ( January 16 2016) we sat in the showroom for over 5 hours the one thing that bothered us was that not one salesperson took the time to say hello or even a smile I understand that some of the salespersons were with customers selling vehicles but the others could of acknowledged us. We have bought 2 brand new vehicles there since 2009 that's alot of money we spent at your company not to mention oil changes and sevice done to the vehicles. Just thought we'd let you know about this unpleasant experience we had yesterday I mean sitting in the showroom for over 5 hours and not even a greeting of some sort come on. Sincerley : Don & Sandra Parkes

Vic Charters

I took my car to GM Jenner in Colwood after experiencing some rear end wobbling. The foreman mechanic came out with me to test drive the car and later put my car up on the hoist and checked it out. They quoted me $3400 dollars total (parts and labour) to have both rear control arms replaced. I brought my car to a different shop in town, they checked it out and discovered two loose bolts on my rear control arms. No issues at all with the actual control arms. He tightened them, and charged me 90 bucks for labour. Car is driving like new. Do not go to GM Jenner - this place is a scam.

Pat van Munster

Great friendly service from Will today in the Service Dept. Helpful information and car was ready early!

Adam Vase

Had regular scheduled maintenance performed on my truck, service was quick and friendly

Azaad Dosanjh

I just recently visited Jenner Chevrolet for my vehicles semi-annual service. I normally go in on a Saturday and Willie is the first person i see. Willie always greats me with a smile and is a pleasure is to deal with. I especially appreciate how Willie takes a personal interest in my vehicle. The quality of service has been excellent and i look forward to my next visit. Keep on smiling Willie!!!

Rita Sutherland

The customer service was excellent Willi was great, explained everything in detail Thanks Willi :) :)

Pat Bulmer

5 star service! Provided transportation from Jenner to home and home to Jenner to pick up car, thorough explanation of services provided, friendly, courteous employees.

West Coast Ghost Crew

The customer service was great. Chris was very helpful and friendly. My car was even freshly washed!

Robert Morris

Service department tried to blame me on my 2012 Equinox leaking oil. When I showed them proof I keep up with all maintnance they told me that doesn't matter because I am required to put oil in between changes. They want me to pay to fix the equinox because they make more money off me then they can off warrenty. I have baught 4 vehicles and got ppl to buy 6 all new gms from Jenner but never again will I send anyone to these theives. Please stay far away from the service department

Luke B

Bought a truck here and was pleased with the whole experience. Have been in twice for complimentary oil changes. Service staff were really friendly and professional. Not the comfiest place to wait for your vehicle to be serviced, but it's free, so I shan't deduct any stars.

Brian

Absolutely amazing and knowledgeable staff, the best place around to buy a vehicle.

Alex Robinson

New to this dealership. Just bought a Chevrolet Volt and the experience was excellent. Recommended.

Jessica Klepacki

I had a terrible experience with the folks in the parts department a week or two ago. Both of the men I delt with were extremely difficult to communicate with and one of them literally yelled and argued with me on the phone. He were SO rude I was crying and the interaction threw me into a panic attack. This man also claimed to be the manager (super yikes). I can assure you, to whoever is reading this, I get along with EVERYONE. One of the parts employees then called me back to apologize for their coworker stating that the coworker "thought I was someone else" - really?! So I guess this is not an unusual experience for them. This was without a doubt the worst customer service experience I have ever received.

Layne woodburn

I bought my truck in Vancouver but obviously use my local dealer. Online booking is very simple and the drive-in service desk makes your visit smooth. Service writers I have found knowledgeable and courteous, willing to add in extra requests. The service person even found a little carry bag for my wheel lock!

Wolf Tracker30

No pressure sales .....service has been excellent

Darrel Fouracres

awesome

kyle van de Wijngaard

Willi in sales was very helpful. I was having difficulty finding a shop to time my 6.5 diesel. Tech Mike S. was able to in a few hours and at reasonable cost for an older vehicle.

Maynard Fast

I was incredibly impressed today with Sherry and Brent in service. I brought in my newly purchased ( although used) Equinox from Jenner a few weeks back. It had a slight noise that I thought would be difficult to diagnose. A creaky sound that potentially I believe could have taken hours to diagnose. Well Sherry thankyou for taking interest and big kudos to Brent for diagnosing "Quickly." Your amazing!!!! I was very impressed with my first "service" experience at Jenner Chev. My first buy at Jenners in fact and I am very glad I did. Please pass on our gratitude. !!! It was important that this get sorted and my wife and I are very grateful !

Gordon Bates

I was visiting from Calgary and on the drive out noticed an issue with the car. I called Jenner Chevrolet and even though they were very busy, asked me to drop off the car and they would fit me in. They had the problem solved within a couple of hours and by the following day the work was completed very satisfactorily. Great service, polite and personable. Would recommend the service to anyone who needs it.

Maya Vuckovic

Very recently we purchased a brand new Chevy from Jenner and Ali did a PHENOMENAL job. Best service I have ever received in any dealership I wish I could give 10 stars! Ali helped me pick my perfect truck and I am over the moon about it. I highly recommended Jenner to anyone looking for a great truck.

Sean Sturgill

My spouse and I have been to several dealerships on the island over the years and this by far is a top tier dealership. We felt supported and not harassed. Staff were kind, patient, and knowledgeable, and they were flexible. This was without a doubt one of the best experiences I have had purchasing a vehicle. It is a breath of fresh air to finally go to a dealership where they don't play games or act dishonest. Masterclass in service! I now have a beautiful GMC Canyon Denali! Thank you, Connie!

Steven Kelly

Didn't buy anything, got good information.

Adam Peron

A very pleasant and easy experience start to finish. We're very happy with our new car!

Maren Chapman

Great service at Jenner today. Willi was extremely helpful in getting my car back to me quickly. Thanks to Fred and the rest of the Jenner team!

Dave Tillotson

lied about the vehicle i purchased. sold me a 151 point inspected 3 year bumper to bumper warranty FJ with a bent frame.took advantage of the MVSA being useless an refused to do anything with all the signs even after i had it inspected, measured and showed them the report. Only option I was given was to trade the fj in on a Tahoe I didn't want with bad tires and 120 000 kms. In the end the dealer cost me $54000 for the Tahoe plus 200 for warranty work (yes factory warranty work from gm that should be free). plus tires($1400) plus time. do yourself a favor and go anywhere else.

Krista Gillis

I had such an amazing experience at jenner it was my first time buying a car and even though my insurance caused a few issues Andrew and Tony want above and beyond to make my dream car a reality for me! I cannot say enough good things about their team there

Elizabeth Feather

I brought a vehicle in for a recall job and had excellant service. It was quick and Willi was very polite and told me everything I needed to know. Thanks for your good service Willi Brech

Bryce Tickner

The team at Jenner made buying a new car as enjoyable and easy as it could have been. Salesman Kyle Matthews was great to work with, helped me find the vehicle I was looking for, and was even there to answer my questions after I purchased the car. I would definitely recommend Jenner Chevrolet to my friends and family.

Toby Voss

Completely satisfied with the service

Stacey Bruno

I recently moved to Victoria, specifically Langford. I had an amazing dealership that I went to for several years in Kamloops ....and I was worried if I would find a helpful, kind and thorough dealership again! Zimmer Wheaton set the bar high. I'm happy to report to people out there that might be looking for a new dealership to get their vehicle serviced, they should honestly try out Jenner GMC. I had the pleasure of dealing with the very lovely service clerk "Willie"....on A busy Saturday... ....he was so sweet that he personally took the time to leave Halloween Candy for the customers and he also decorated the stations to make us feel the holiday! He was caring, thorough, and explained everything well. Great job Willie.

Joanne van Humbeck

Had my regular oil change done today and was helped by Willi. I asked him to check out a couple of issues and questions I had with my car and he was able to resolve and answer my concerns in a very professional manner. It was a pleasure dealing with him today.

Alexander Sim

Brought my 2008 corvette in for a service. Had good experience dealing with Steve and Willi in service department. Both really nice guys who explain whats happening with your car and different options to deal with the issue. I had a question they couldn't answer so we talked to Matt, the tech who worked on my car, and he knew exactly what I was referring to. I was impressed with his answer and knew the work was done right.

Glen Joneson

i Called in For my service and kyle made room for me I work out of town and it’s difficult to arrange service when needed Thanks for accommodating me and getting my updated transmission service done at the same time

Lynn West

Had my Chevy Spark in last week for it's regular servicing. As always l was completely satisfied with the customer service that was provided. Their service advisor, Willi took the time to explain everything that had been done with the car and made sure that my next service appointment was booked. I am always impressed with Jenner's service department and l just love my Spark. Donna Lynn West

Virginia Morgan

always great

Bryn Clingwall

Came here after Wheaton Chevrolet flipped me off. Parts associate was courteous and respected my time. Much happier dealing with Jenner than Wheaton!!

MultiMusichound

Very responsive sales people

Emily Zschau

Had my car scheduled for an oil change today. Was able to get it in very last minute. Sherry found an axle seal leaking and was able to fix it during the same visit. The service team is fast and efficient and they kept me updated by text the entire time. I love bringing my car to Jenner for servicing :) highly recommend them! Thanks Sherry :)

Naila Khan

Very pleased with service, I have been there with our Chevy Trax 3 times so far and found the attendants to be very professional and really appreciate the ride back home.

Clive Brown

Always a great experience to deal at Jenner.

Matthew Curtis

Thanks to Jenner Chevrolet's service department. Always fast, polite and accommodating. Only place to get your Silverado serviced

Craig Higgins

Purchased a 2022 Bolt. Obviously the vehicle is the same regardless where you buy it, so the difference is the experience of purchasing it. From the moment we walked in, until the time of picking it up (and after sales follow up), was an outstanding experience. Thanks to Andrew and Fred!

Stephanie Coldwell

A great place for service,everyone is very helpful and will go out their way to help you with vehicle problems.a good place to do business. They always do a good job.

Greg Dunphy

My wife and I experienced a sudden ignition problem with our 2011 Chevrolet AVEO. The keg was stuck in the ignition and would not turn in order to shut off the engine. We immediately called Jenner Chevrolet Buick GMC and the service department prioritized the AVEO. Of note: the service department contracted a lock smith to do an ignition cylinder repair and in doing so saved us time and money. The estimated cost for new parts was $ 700.00 US with an approximately 5-day delivery. My wife and I are very pleased the servicing was completed the same day with significant savings. The service consultant was very pleasant and attentive in dealing with the situation. We would strongly recommend this dealership to anyone requiring vehicle servicing.

AL

Good service. Phil was very helpful with my quick purchase. Thanks

Cam Work

Lucked out and got a 2022 Colorada fresh off the factory line! Huge thanks to Justin Stacey for a quick and easy sales experience. Cheers!

Monty Wheeler

I was extremely impressed by Jenner Chevrolet, specifically Phil Hines (Salesman) and Tony Reiter (Financial Adviser). My partner and I were in the market for a new custom built 2021 Chevrolet Silverado 3.0 Duramax and a used smaller reliable car with low mileage for my partner. From start to finish Phil made us comfortable and was continually open and honest. He placed our needs and requests first, demonstrating a high level of integrity at all times. He was forthcoming and did not play games. He made the process seamless and displayed a high amount of professionalism, which I have not seen in a long time. Between him, Tony and the sales manger (Fred Jenner), I was throughly pleased. All members of the Jenner Chevrolet sales team were knowledgeable and it showed. We were able to get exactly what we were looking for without any unneeded stress. This is a family run business and i would recommend them to anyone. Thanks again guys!

Robert Liddell

Terrible, never have I been happy with the service or even the purchase of this vehicle which was through Jenner. If I could give zero stars I would. If you get a quote make sure there's a signature confirming the price or they will charge you way over what they quoted. This is definitely not a friendly, courteous, helpful place to do business. Go to Wheaton, they are much more willing to work with you. Wheaton cares for the customer where as Jenner couldn't care less. This is my personal experience, it could be different for someone else. I have gone back time and time again expecting different results but nothing changes!

Alexander MacNeish

Sales rep Kyle Matthews didn't pressure me and answered all my questions. Very helpful. When I decided on my 2017 Cruze Hatch, I drove away with it in 2 hours. Thanks for the good service Jenner.

Claire Sutherland

Brought my Bolt in yesterday for service, and Kyle was a great help! Did a great job of anticipating my needs, and helped me book my next appointment. Would recommend this place for anything you need.

Walter Cranston

My car dealership.

mike soloducha

We just bought a new truck from Jenner and had a great experience! The staff was knowledgable friendly and made the whole process straight forward and easy! Thank you!

Lorna armstrong

I bought a 2019 Chevrolet Spark from Jenner mid August. I love my car. One of Jenner's sales staff, Adam, helped me from start to finish and was a pleasure to work with. (He is very patient as well) Everyone at Jenner from the reception staff, the financial staff fellow and the insurance person who helped me after the sale were wonderful. Did I mention that I LOVE my little car? I would not hesitate to send my family and friends to this dealership. Sincerely, Lorna Armstrong ( I had a weird little engine light issue which was nothing at all and the service staff were great as well. Helpful and efficient.) Dog friendly as a bonus!

Syd Price

I was treated very courteously and professionally by the service staff. My six monthly check up was reviewed all the work was completed in a timely fashion. When I failed to answer their call, I was phoned a second time to ensure that I got the notification. I am pleased with all aspects of their service.

Al Goldade

Service was quick and informative. Willi was very pleasant.

Patrick Gray

Great customer service in the service department. Willi kept me updated on the status of my truck well in the shop! And got the parts order under warranty.

Owen Demarce

Always great service. Chris got me back on the road in no time. Highly recommended! I especially like the cappuccino machine. Keep up the great work.

Danica Olenick

Just purchased my second Sierra from Wayne Isbister at Jenner Chev. Firstly I love the truck and will continue to purchase Sierras exclusively as my fleet grows and needs replacing. Secondly, both experiences with Wayne have been extremely positive. Wayne takes the time to find the right vehicle for your growing needs and his professional friendly service makes you feel like you're part of the family. Both times I went to see Wayne, I had a short sighted view of my vehicle needs, and both times he steered me in the right direction. I couldn't be happier with my choices. As a female business owner, I highly recommend going to see Wayne.

Ryan Liebscher

Willi and service team were very helpful, many thanks

Sharon Price

We had our truck serviced last week . The truck was ready at the time Kyle said it would be and he (Kyle) was very courteous, thorough a d professional. We have been customers of Jenners for over 30 years and have bought numerous vehicles. The service attendant Over the years have become much more professional, thorough and customer friendly. Something is working!

Dave Dobranski

I was greeted by your professional, courteous staff when I took my GMC Sierra in for servicing. The shuttle service was not available that morning but Jenner arranged a courtesy ride so I didn't have to wait for the servicing to be completed. The truck was ready as promised and all work was completed at that time. Willi Brech was super to deal with and provided me with all the explanations that I needed.

kevin waring

Jenner has been great to me, gave me a great deal on my first truck, just had my first oil change they made it super simple and super fast!