Reviews of Glenoak Ford Sales Downtown (Car Concessionaire)

Paul Considine

Being a Toyota person for many years I ventured out to explore the Ford F-150 line. With a fair amount of skepticism on American brands I had done some research and decided to go for a visit at Glen Oak Ford. I meta nice salesperson there named Robert. Robert showed me around the various models and was open to any negative downplaying I may have had and instead allowed me to explore why Ford had such a good name in their truck line. I enjoyed my experience there very much and would highly recommend Robert as a great salesperson to assist you when you visit Glen Oak Ford.

Marlene cassidy

Very poor customer service with Mustangs and anything to do with Whipple Engines. Not happy at all at their management & service. Too bad all 3 local dealerships are owned by same person. Glad I can take my Mustang to the lower mainland.

Bruce Elliot

The big issue with the service is that the service department has promised me on my last three visits to notify me when the servicing is completed. They have failed to give me a call as promised. To make it more frustrating they do not answer the phone. I called several times to book and find out my car status but no one in the service department answers the phone. I stood outside the service department seeing that there were no customers being served and called the service department for a status update but no one answered the phone. They procedures seem to be just work from recorded messages from customers. For my last visit I had to actual visit the service department to find out about details of my appointment given that I could not reach them by phone. With being an out of town customer it would save me a lot of time and effort if the service department would follow through on their promise to notify me when the care was ready for pickup.

Peter T

Purchased our 2019 Ford Edge SEL in Dec 2019, from Glenoak Ford. Sales Representative was excellent, a good listener and very knowledgeable. Communication with the Service Department also gets a high grade. Any issues we have with are car are not with the Dealership, but rather the Form Motor Company of Canada (FMC). This is the reason for the 4-star rating. Just a few months after we purchased the car we noticed one of the elements in the rear window defroster did not work causing a line of ice that would not melt. The service Dep't was willing to help, but needed authorization from FMC to replace the rear window. FMC would only authorize installing an overlay on the window, which would have looked cheap and unsightly. Not want we wanted for our new car. I sent FMC two letters over the past several months asking them to approve replacing the rear window, but our letters have been ignored. Now we just noticed a tiny bit of rust developing beside the door handle. We wonder how that complaint is about to be handled by FMC. The people at the dealership are great. But the vehicle and FMC are suspect.

Johann Cherry

AVOID AT ALL COSTS. Last year I had a good experience here and decided to return, which was a big mistake. Glenoak Ford does not care about the customer, the dollar is their only concern. They are constantly trying to upsell, add fees and expenses at inflated costs while trying to cut their costs. I had a full set of brakes done here which was quoted one price with everything included that was supposed to be the maximum and then it ended up a lot more when all was said and done even after they applied "discounts" as they just re-inflated the cost with additional labor charges. Instructions were clear from the start that parts were to be Ford and yet they still tried to cut cost to themselves by trying to put generic parts on hoping the customer wouldn't notice. Unfortunately for them the generic wouldn't fit properly (which led to a 2 day delay without my vehicle while the proper parts came in). The service department failed to take responsibility for the inconvenience for not having the appropriate parts even though the appointment was setup almost a month in advance and all that they could say when questioned about why they tried to put generic parts on was "I don't know." When going in to pickup the vehicle the parts rep was explaining the invoice to us and her Manager, Murray came over aggressively and started yelling at us saying we didn't know what we were talking about and then rudely walked away. Ford has lost a customer for life through the unprofessional and inappropriate way that Murray conducted himself and the unethical business practices at this dealership.

rho lees

Super pleased that when a rear signal light burned out on a friend's car that I was driving while visiting Victoria, I was just able to drop into Glenoak Ford and the Parts Advisor ,Stephen, had the bulb replacement for around $5 and installed it no charge. I was able to get safely back on the road again in less than 10 minutes. Super friendly and helpful service. Very nice to deal with. Happy with my experience there.

Allan Weber

Went in for what I wanted off of Glenoaks website. They we able to get me in to what I wanted for what was right for me that day. A friendly bunch of ppl. I felt as if I had made some new friends. They were courteous and kind. Thank you for a wonderful experience. And here is my 2009 Ford Ranger of choice they sold me.

Justin Chant

I bought an F-150 recently. The truck is great, no complaints. The transaction was a little bumpy, but everything was eventually resolved.

Rod Bredin

I found Hunter Bath, my salesman, very knowledgeable about my Ford ranger. This is my fourth Ranger.

Lanning Braaten

Great group of people here. I highly recommend your next vehicle purchase here. They make you feel appreciated.

J M

Great people here!

Ty Hahn

Booked apointment for leaky differential pinion seal. Dropped of truck they called when ready. I picked up was pleasantly surprised at price and leak was repaired. Thanks glenoak.

Lord Harrison

Glen Oak Ford is a group of individuals that strive to do everything possible to inform, please and professionally serve the customer. From the service department (Bill Thompson) to the salesmen (Ryan) and management (Paul, Peter), you feel like you are served well and important. Hats off to this dealership. When I need another car, I will be back!

Anudeep Sasikumar

Good support for customers

Natasha Novakovic

Approachable, professional, resourceful. We came to Glenoak looking to add a second car to our fleet. Having moved to Victoria recently, we had high expectations and a limited budget. Without delay we were working with Peter to find leasing and financing options that worked for us. A new model popped up that was currently being detailed, so we booked a test drive and tune up for our truck the following day. The new addition - well priced, used car in amazing condition. The service - cost effective and thorough. A huge thank you to Robert, Peter, Bill and the rest of the team. We look forward to coming to you for all our vehicle and service needs down the road. A++ for customer satisfaction.

Chris Saabel

Peter and Ryley at the dealership were very friendly and respectful. They right away knew which truck I wanted and were willing to let me drive it home so I could get the wife's approval. Thank you guys!

Larix Landscape Ltd.

Charged $278 on estimate for F350 which needs one new injector. No signatures, no communication pre inspection. Was told the truck would not be looked day of appointment by mid afternoon. Service staff blamed the girls that take the calls. When picking up the truck service staff was ignorant, threw the invoice at time of complaint, was told to take business elsewhere which is what I will be doing.

Rose Weekes

I called to ask whether they had a vehicle on the lot and the salesman who answered the phone wouldn't give a straight answer, he said he could only let me know if I gave a phone number or email address. I asked if they had the vehicle or not and he said I was wasting his time and hung up on me.

Dennis Murch

The service from Glen Oak was horrendous. I had a problem with my truck and the service person just shrugged and told me there was nothing they could do. I took it down the road to Suburban and got outstanding service. I wouldn't recommend Glen Oak for any service support. Went in to see about buying a new Escape. Amir was great to deal with. The whole sales experience was very positive. No pressure sales, and Paul Wallace seems to have the whole crew working together. I would highly recommend their sales department if you are considering a new vehicle

Eric B

I had a concern regarding my new ford car. The service department was good and the mechanical work was also good. Their sales team need some work.

Mikaila Rhodes

Great staff, very professional and helpful, would highly recommend for a smooth car purchase! We also LOVE our Ford Escape!

Cris Anderson

I loved my car buying experience. The team was fantastic, Paul was experienced and new exactly what I was looking for, young Ryley did everything’s could to make us feel comfortable...I just loved every minute of it. Definitely recommend them to my friends and you, reader!

Pete

Great service The staff really go the extra mile for the customer. Bill T in service was very helpful and great at getting back to me on questions I had. Didn't have to wait for the job to be finished on agreed time. Unlike the service you will receive over at Suburban motors, (lousy service) not trustable. Glenoak staff are competent and know what they are doing. 5 stars guys.

John Ratchford

Never give Glen Oak Ford any of your business. I took our vehicle there for some recall work. When I got my vehicle back from them the front alignment was incorrect, and despite multiple attempts to contact the dealership they haven't responded to me. The scary thing is all work done was on the rear end of the vehicle, so I have no idea why my car now pulls to the right, you can clearly see the right front tire toe is out. It took them 2 days to respond to a text message, so far the email I sent a couple days ago has gone ignored as well. This is not how you take care of a client, Glen Oak intentionally left my car in an unsafe state putting not only myself but my children and risk.

Daniel Trainer

Bill Thompson is excellent to deal with, extremely friendly and professional. He made us feel very welcome and helped explain everything that needed to be done to our vehicle. Everything went super easy, definitely would recommend seeing Bill Thompson for service work!

Rob McIntyre

I am very happy with all of my dealings at Glenoak. Amir was great, not to mention very patient. Peter was quite helpful as well as well Troy who walked us through the financing. The after sales service has been very good as well.

Brent Tahara

They where very straight forward about everything this dealership has gone above and beyond all my expectations. Thanks to all the staff there you did a great job

Chantelle Klassen

Everyone who works here is so kind and seems to truly care about their customers. I had a great experience buying my car here, the sales staff were determined to find me what I wanted for a reasonable price. I had a better experience here than at any other dealership in Victoria. Thank you for your help in finding me the perfect car!

Sharon Delaney

Always good service from the team!

Mike Cuvelier

Great service and staff, very knowledgeable.

Ghost Rider

Hi, I have been getting my 2014 Mustang serviced at Glen Oak Ford since the day I bought it, wouldn't go anywhere else, why, well great service and a feeling that I know the people at Glen Oak service care about the job they do and they always give stellar customer service.

Peter M Evans

I took my '09 F150 Platimum to GlenOak for a fluid change and inspection. The service staff were pleasant, professional and courteous. They demonstrated a high level of knowledge and expertise and were easy to do business with. Bill Thompson took care of my work and explained the findings very succinctly, allowing me to make a decision without too much angst. I was impressed and will definitely be doing more business with GlenOak.

Alice Mais

Very Good sales and service !

Sam Lingo

Just bought my new truck !! Very happy with the customer sarvice

Art Battersby

I just purchased our second ford from peter.great experience awesome service from the whole team.I highly recommend them

Adrien Richardot

I am pleased with the vehicle. I am very displeased with the sales experience. the sales rep who took "care" of me pushed really hard for the sale, not wanting to let me go shop around, especially since he knew I needed to buy a vehicle (my previous car had died a few days earlier)! I don't hold that against him since after all he is a salesman. But that was despite my obvious struggle with the finances, he kept coming back with different numbers and payment options that confused me a lot, and eventually he came up with a combination of downpayment + bi-weekly payment that did not seem too bad. So of course on the spot I thought it was finally "a good deal" and we shook hands. I learned to like the car, so the bad sale experience feeling went away, but I ran into several issues after the sale : gas consumption much higher than advertised, rush walk around the vehicle (where they are supposed to show you how every little thing works, like bluetooth, lights, etc.) when I took possession a few days after purchase. None were addressed, since they already had my money, I was not worth their time anymore! These people are not interested in you or your experience. Just your money.

Laura Tate

Staff were very flexible about scheduling and did a great job on some warranty work on our clutch. The car is running very smoothly now.

Bullet Proof Fishing

Great place to buy a vehicle. No pressure from the sales guys. Probably the best experience buying a truck in my life.

Robert Kaye

Best staff ever. If your going to get a vehicle get it here. These people will help you no matter what.

Adrienne Kotyk

The gentlemen down in the service department have always been incredibly professional, hospitable and courteous. They are a pleasure to deal with when I bring my car in for service.

Evan Fabri

This dealership does not even have ONE electric vehicle in stock. This is absolutely disgraceful given the global climate conditions. Absolutely Disgraceful

Danielle Alyss

superior customer service by Bill T .

Amber Veysey Kitzler

Robert Z and the rest of the team (from the floor manager to the money man to the insurance woman) made my recent (normally) stressful experience of new car purchasing actually pleasant. I've purchased three cars from this dealer since 1995 and while I've had varying experience with the different cars I've owned I've had practically nothing but positive experiences in customer service (kudos too to the service bay!). If/when I go for a 4th new car it'll probably be from here.

baby yoda

Service section needs to tune up their customer service.

Lopi Mackenzie

The only positive of this place was the helpful staff. Other than that, would never recommend. Took our vehicle in for maintenance every 6 months (3 - 4 times until we finally had enough). Each time it was something new. Either they'd leave their garbage in the car, or they'd change all our settings, or they'd lie about fixing something. Took the car in THREE times to have ONE simple item fixed. First they lied about fixing it, then they lied about testing it (it still didn't work), then they LIED ABOUT TESTING IT AGAIN (it's still not working, but I'm not taking it back to them). Now I question whether they EVER performed proper maintenance on the car or not. Never going back and never recommending this place.

Jen Kendel

We had to stop in here during our road trip to have our brakes looked at before we could leave town and head home to Alberta. Bill Thompson got us booked in asap and had a technician go over our brakes, steering and drive train to make sure everything was tip top before we left for home. They had our rotors machined and a nail removed from a tire the same day. Bill didn't even charge us full price for the job! Thanks to Glenoak Ford we were able to safely make it home without having to worry about our vehicle. We really appreciated them helping us out of such a bind and helping to relieve a huge amount of stress during our vacation. Thank you Bill and co.!! You guys are life savers!!

Heidi Bermudez

Amazing team at the service department! Always accommodating and so friendly :)

Liz Royer

When you buy a vehicle you want it to be a positive experience. That is exactly what I received when I purchased my vehicle from Glen Oak Ford. Peter looked after all my needs and was quickly to respond back with any of my enquiries. He arranged for the right options and colour. Sam was professional with my financing needs to make sure I had a plan that suited me. Everything went smooth and worry free. I will recommend them to all my friends.

Jarroh Leddy

Too bad we can't give a negative star rating for service! Too many bad things to say about the lies and errors! I paid full price for an incomplete repair at a time I needed good service more than ever, they almost ruined me! Left me feeling like I stepped on a rusty nail, slipped and landed in a sewage outfall swamp where infection could really fester! I thought I could trust this dealership to do a good job! I needed the availability you had! And I was misled and taken advantage of! If I had any idea i'd be run around like that I would have been better off standing on the corner with my hands out while I waited for a trust worthy shop time!!! If wanted a cheap fix I would have shopped around and Probably would have seen better service at the very least! I asked pretty nicely to have my truck fixed properly and paid handsomely for it in full! Still waiting for the job to be completed! I had to do the major problems myself while tending to new twin babies a toddler and a wife who had a major surgery, all while running a business with an actual passion to produce a good value and service! You're staff fed Lies! Everything I asked for was charged to me but not actually completed!Glenoak cannot be trusted for service! I couldn't fit all the details in one review so I just want to hit the high notes. Lies, and runaround. Period! This issue has not been resolved! I have been able to resolve all the problems at additional cost from a reliable source. Was pretty nicely to have the job I paid for completed! Too bad it took paying for it twice, but I guess thats what it takes when this service manager would rather make excuses and more work without any direct answers to simple questions. In my experience, Glenoak DT is a joke! (Service department) have no experience with sales and though I will most likely be staying with Ford trucks for their overall performance and dependability as a work truck, I will not be supporting this facility in any way! I don't feel that good about sharing my experience in this way, but it haunts me daily. I don't like the general replies to complaints here, you have my number! You had it before I walked in! I like my ford trucks, I have had no problems with suburban motors service on other occasions for separate issues, honest and reliable service at suburban from experience. BUT GLENOAK IS A FINE EXAMPLE OF WHY PEOPLE DON'T KNOW HOW OR WHO THEY CAN TRUST!!!!!

Michelle Washington

Courteous, professional, fast and don't talk you into things you don't need. That is important to me!

Donna Rae

The mechanic noticed the weathering on the tires and made a note of it. I already knew about it because I had noticed it and asked at Kal Tire what is was. Also had a service done at Fountain Tire and nobody mentioned it. I can't help but wonder why it was not noticed by the others. Kudos to the Ford mechanic.

Brett Cooper

Peter Girard helped us through the whole process and we ended up buying two trucks. Very helpful - thanks Peter.

Evans gamble

Great service

Mitch Wilson

Dealing with Glenoak Ford Sales Downtown was extremely easy, they stayed after hours on a Friday to finish paper work to let me drive away that evening.

James Loof

Always great service

Alex Schulz

Good and Prompt Service. I was a bit disappointed about the fact that they didn't replace the window wipers with the same style that the truck came with. Also, I was missing the status update during the day with regards to when the vehicle would be ready for pickup.

Darcy S

I've worked with GlenOak Ford's sales department and service department for multiple years and recently I got the pleasure of buying a pre-owned vehicle from them. The service I received from Paul the sales manager and Robert one of their incredibly helpful sales specialist was amazing top notch haven't had better service yet. I have bought a lot of vehicles over the years and I haven't been treated with this kind of respect and transparency through the whole sale process ever. I will definitely recommend my friends and family to Paul and his team knowing that they would be taken care of properly. Thanks again everybody who made this purchase easy and fun and quick.

Stuart Dahlgren

Paul Wallace and his sales team gave me top notch service with low pressure and all the information I needed to make an informed purchase. Making the deal was painless and I was in and out in record time for a vehicle purchase. Having been in the car business previously I have high standards for a dealership and the sales staff and they exceeded mine.

Alex Croskery

Just purchased my 6th vechical from these guys. I have always had an enjoyable experience. I've just had too explain what I can or want too afford too spend what I need the vechical to be capable of and they have bend over backwards to full fill that need often despite my beliefs that a deal could not be had for my stringent requirements. I've always had great dealing with their service department as well. My only regret is that this will be my last purchase from Peter and they guys as I am leaving the Provence. Thanks for the last 9 years.

Joseph Edwards

Services received from both the Service and the Parts counters were nothing less than excellent. Mr. Bower (Parts) is genuinely courteous, meticulous about his work and his diligence greatly facilitated my visit to Glenoak Ford. The same can be said for every member of the team in Service who had new rims and tires professionally installed and provided beneficial feedback on the care of my Mustang. A respectful nod to Mr. Owen in Service who was able to identify a small plastic part found under my car's passenger seat months ago. Mr. Owen actually came-out to my car and confirmed its use. A true Mustang officianado. A big thank you to the young(er) fella at Glenoak (I forget the name) who accomplished the rim/tire installation like a veteran; attention was obviously given to the work. Kudos to all. J.E.

Bruce Gillespie

Still trying to get a slow battery drain item fixed and am into this for two years now. Unbelievable to get the response "we don't keep records on what work was done, that's the customer's responsibility" imagine if your doctor or dentist did this.

Betty Boop

I was happy with the service I received from them, mind you they tried to get me to take a model on the lot, but I went in knowing what features I wanted and they brought one over from the mainland within 2 weeks. Only 13k on it, so I was very happy. When it was time for my first service they called me to book it and will cover a cab ride one way up to $15. My only problem is they won't clean the vehicle. I feel that is something people are perfectly capable of doing and other places that have had less work to do on my car have cleaned it for me, without me asking. If they offered car cleaning I would give them 5 stars.

Mi'kmaq Stone Carver

Brought my truck in at noon for a 1:00 oil change. Ready at 3:00 they said. Just arrived at 3:00, truck wasn’t even brought inside yet! Not impressed! Could have used a phone call at least.

Yellow Jacket

Super friendly staff, knowledgeable technicians! You can put your trust in these guys.

Blair Hamilton

I dealt with James and Peter and both provided excellent customer service. Thy were open, honest and professional. I was dreading buying a new car but Glenoak, James and Peter made it fun and stress free.

reid .family

I found a nice almost new truck at a competitive price at Glenoak. The salesperson was new to Ford so didn't know much about the truck but was certainly friendly enough and responded to my questions and e-mails. We did a test drive and were able to agree on a price without much difficulty. The purchasing process was also smooth. Unfortunately when my wife and I took the vehicle for a longer drive on the highway we noticed a loud, high pitched hum and vibration. By the time we finished the two hour drive we knew something was wrong. Glenoak took the vehicle back, as it is under full warranty, and rotated the tires. This made no difference. The Glenoak salesperson suggested taking it to a tire place. We took it to our mechanic who we know and trust and he immediately said we have soft winter tires that are not made to use in other seasons or even on the coast 95% of the time. He said that anyone in the business would know that these tires are not an option for Victoria and we would need to spend another $1000 or so for new tires. So the truck was inspected by the Glenoak mechanics 2x and we were never told we were considering purchasing an almost new truck with inappropriate tires. It is hard not to believe that the tire problem was well known at Glenoak. If it the tire issue was raised we would have discussed it during the price negotiation and so it just wasn't mentioned. I expected more from a local Ford dealership. This is more what I would expect then looking at used cars on a lot in Surrey. I can't recommend Glenoak Ford.

OnItAuto Onit

Everytime I come in for servicing I wonder to myself how there can be such a vast difference between 2 dealerships under the same ownership. Every interaction at suburban has had some sort of failure whether minor or major charged services that were never done damage to my trucks etc I have never have left suburban feeling good about it ive been a non stop customer Since I got my drivers license 14 years ago and these two extremes have never changed. Super happy I came back to glen oak thank you!

Stafford Tipton

My family purchased a used 2010 Ford Escape from Glenoak Ford just before Christmas of last year and hadn’t had the chance to try the air-conditioner until late April and was very disappointed to find it wasn’t working. I called Glenoak and spoke to the General Sales Manager Paul Wallace and explained our situation to him. Although the three-month warranty had expired Paul took into account that I hadn’t used it owing to the cold spring we have had, and replaced our air-conditioner at no cost to us. This is how business should be done, and I will definitely be referring friends looking to buy a car in the future. Thanks Paul Wallace and Glenoak Ford. Stafford Tipton and Family Victoria, BC

Louai Munajim

Awful! I don't blame the salespeople, its the directive from the ownership group. They want the salespeople pushing sales. So instead of listening to what you say they are blindly writing down my name, address into the sales form slip. All I was interested in was to know what trade in value they would offer to pay for the truck. Very pushy, "So, what will it take so I will give you the keys and you can drive the car we just test drove today." It's sad, they actually pushed me to go to another dealership. Ended going and buying a Mazda. I guess that ended my Ford relationship. Had purchased 2 trucks from them in the past. Never again.

A Lippy

I have delt with a lot of Ford dealerships over the years, over 2 provinces, and I have to say, this is ultimately the best one I have ever been to. The service area was great and got a part fixed that I was told couldn't be fixed. Great staff in all areas of the dealership. Would highly recommend this place if you have a Ford vehicle and need service or repairs or if you're looking to buy a new vehicle.

Peter Chenard CD (Haul a Day)

Not the cheapest!...Glen Oak has been responsible for taking care of my fleet for almost 20 yrs .....I am extremely happy. Guaranteed fixed right!... saves me time and alot of heartache! As a former Aircraft Maintenance Engineer, I know quality service! I would highly recommend to family and friends.

Mingzhe Lan

*update* Called the number and the girl that answer the phone have no idea what is going on. I guess you don't expect people to really call the number and not actually want to be better. Thanks . If there is option for 0 star then they earn the 0 star. One of the dirtiest dealer I have ever deal with. They lied and lied to get my signature on their "pre-approval" paper and put me in their application for credit which I didn't agree to do so. When I called in to ask why the financial manager P**** who didn't explain a thing and started personal attack to get me to hang up. Thanks for doing nothing but make my effort of credit rebuilding all down the drain and the personal attack. This experience make me know there is still places that do shady business doesn't matter how big they are.

B B

We have had a Ford Flex since 2009 - we recently traded in our 2009 for a 2017. We looked at all the SUV's on the market and they all look the same. None of them could compete with the room and the drive of the Flex. We have also always taken our car to the Glenoak service Dept. They are prompt, courteous and very thorough. They explain what needs to be done and why.

Paige-Lynne Lescorbeau

Very friendly staff :)

Rob Hollis

On time and no surprises.

Ryan Friese

Met a sales Rep yesterday and he could not answer my question about the key and remote to my car, told me to see the service dept the next day, they open at 8am. He didn't even know that it opens at 730am, can't imagine buying a car from him.

Greg Chapman

The Service Reps. at the front desk really need to take a course in dealing with customers and problem solving instead of a) Passing the buck b) Not doing what was Agreed upon c) Not trying to find a solution to problems and just leaving the job undone with NO customer interaction. If not for the Current Service Manager and his interaction the service dept would in shambles.

Keith Langley

Over the nine years I've owned my Ford Fusion the service at Glenoak Ford has always been good. They are thorough, efficient and always professional. My next car, however, will be electric.

Bijesh Kumar

John Evans makes us feel valued as customers and is a pleasure to deal with. He will be my go to person with regards to my Ford, going forward. Thank you!

Daniele Doucet - Shanti Counselling Centre

Seems like the service is excellent if you are purchasing a vehicle... but when trying to navigate a Lease Transfer, the Finance Manager has yet to return my call. Between myself and the person who currently holds the lease, we've been trying to make an appointment for 2 weeks. Terrible service in this regard.

Derek Bond

Great service. Fast and efficient.

Elizabeth Mielke

I'm so happy with my new F150 and the assistance i received at Glenoak. Matt, the salesperson, and Paul, the sales manager, were amazing. They brought in my F150 in the colour i had to have with the features i wanted so quickly (1 day) and were very responsive to all my questions . I had a pleasurable exerience from looking to test driving to driving away with my new truck . I was happy to not have to endure any high pressure sales tactics. What a great experience for me! Here’s an edit I went back to Glenoak and bought a fabulous Ford Edge Titanium in the most beautiful faded, metallic blue colour. I love my Edge. It’s loaded with safety and comfort features and I love it every bit as much as my F150. The staff at Glenoak downtown were amazing. I happened to be in buying my Edge mid day and hadn’t had lunch, I mentioned being hungry and suddenly this amazing delicious food was brought in and offered to me. What great customer service, top notch all the way, everyone went above and beyond to make another amazing experience buying a new vehicle for me.

Alexandra Borradaile

Thank you Ryan Davey at Glenoak Ford! You will forever be my 'go to' car guy! Ryan was extremely patient as I had been hot and cold for months... not able to decide what I wanted and no clear time frame. I was not the ideal client haha Ryan stuck with me and I am proud to say that I am officially in the perfect vehicle! The Ford Bronco Sport is my new ride and I couldn't be happier. THANK YOU :)

Martin Davis

Fast, efficient and courteous service.

Cam Merzetti

great service and techs

Pacific Plyer

I've been having my 2004 Ford Ranger serviced here since new.The team at Glen Oak have always treated me well and I'd take my truck back again. I just wish they had courtesy cars instead of having to get a rental when I drop my truck off.

ace of mase

Sorted me out for a part I needed. The part was less expensive than it would've been from the other parts places I visited. Good stuff.

Trevor Thors

Fantastic staff, the service level is unmatched. The service department is super friendly and takes the time to go over the work before and after the service has been performed.

Lysha Marie Jones

Peter, Amir, Justin and Paul were all amazing! They all made my first time purchasing a new vehicle stress free and took the time with me to make sure I got exactly what our family needed.

sara kendrick

Ripped us off big time

Derek Wells

Service personnel were polite and professional.

Samantha Alvarado

Recently had my car in for a service they did not call me like they said they would when the parts for my car arrived, I had to call them. After taking my car i didn’t receive a call all day so I called them twice and left messages which they never returned, I had to go there in person to figure out what was going on.

Zeynep

Ryley showed and told me about the cars and took me to test drives, Paul made a great discount and a good offer for my old Ford, Justin - the best accounting person I've ever seen- walked through all my finance questions.... and I bought a brand new Ford Escape! They're the best! I will never go anywhere else again and will recommend Glenoak Dowtown to everyone. Thank you! ❤

Margie Modeste-Webster

Most disrespectful treatment from all departments they waste time and they all think they're royalty and demand respect everyone but don't return the same

tyke Showers

Absolutely the best parts and service around! Dan, Evan and Mike are great to deal with and super knowledgeable. Bill thompson in service was also great, Really appreciate a friendly face when you are trying to repair your sister in laws car after a break-in and attempted theft.

David Southern

A trustworthy repair shop.

lynn k

I went to the lot just looking at options and new mustangs ended up leaving my truck behind and driving out in a sweet 5 L Mustang, think his name is Chris I'm bad with names ,but they were all very funny and friendly and got me into my dream car ..Although I was told 4 weeks later I need new tires soon and was shocked I guess I bought as is and didn't point that out on my own .All my check ups have gone great and their always friendly and nice .They even told me I can wash my car their or have it washed if the guys available when ever I want ...I'm reading all these reviews and you can't expect this size dealership to have all of the selection but they are also good at browsing other lots to see what they can accommodate you with if you don't see what you want.love my car and I am a long time customer now..

MH Graham

Service was fair at best.

Bill Tolson

They care.

Veronica Best

Friendly staff and good selection of vehicles. Glad I bought a Ford.

Crystal Hickman

The employees at Glenoak Ford are absolutely delightful. My husband and I came to them from another dealer as their inventory had some vehicles we were interested in, and right from the beginning they made a great impression. After some discussion we opted for a different vehicle than we originally had in mind, and the gentlemen we worked with pulled out every stop imaginable to acquire it for us. My husband and I each had one very specific feature we wanted, and I'd searched the extended inventory online to discover only one car in the area with the features we wanted. Even with the source dealership of our ideal vehicle proving a challenge to work with, the men at Glenoak rose above the challenge and did everything possible to get us the car we wanted. They have been nothing but professional from beginning to end. Jerrett, Peter and Troy are fantastic employees at this dealership and I can't recommend them enough. They've been amazing through this car purchase.

GREG

Good coffee

PaidInFull

Emailed to enquire about an order for a 2022 Maverick XLT hybrid and Robert Z hit me back first thing the next business day. I had some questions on the form and he answered those. We where going to start the price talk and I told him I was not interested in all the other add ONS they try and sell. Sent the email back and got crickets. Contacted another dealership the next morning and they picked up my order right away and we got it down to a great price. Cheaper then I expected. Shame we could not do business but at the end of the day I am getting exactly what I wanted. Best of luck to you

James Lejeune

I purchased a 2018 ford f150 from out of town dealership .I had to be sure that it was in good condition because I just cant aford extra repairs right now.. brought it to glen oaks service department .I told them that I thought it might have something wrong..the service guy was Bill Thompson he said he would be sure to check it out for me...when I I picked it up he said it was in excellent condition and that he couldn't find anything wrong..I was very pleased to hear that..they charged me 49 bucks and jade sure that it was not an expensive visit for me..I am do very grateful and I that you guys for your honesty..great place I'll be back..thanks bill

Jae MacKay

In 2018 I had a spark plug fly out of my engine on the Malahat. Took it to this place and the next day I picked up my 00 Eddie Bauer with the job complete. They told me they tested the rest of my engine and it was running beautifully. Now I have a 11 LTD MAX.5.4 that is getting VCT solenoids and gaskets replaced. Let's see how it goes. Thanks team.

Anar J

Visiting a mechanic is a challenge especially when it's not your area of expertise. The honesty and integrity of Mr. Thompson put me at great ease when he explained to me about the recall and assured me all the necessary steps will be taken and which he did. He was kind enough to explain the process in detail and I left with immense satisfaction to be a returned customer.

POWERAIDAN1ST

Got a great deal on a new F-150!

DraysonAndFriends

Everyone is friendly, the guys in the service department are super nice but I am disappointed in the high prices to have things done on my car. Let’s use brakes for an example. I was quoted 500$ for two brake pads. I called some other places to get quotes... they are all HALF THE PRICE!! So I’m not a fan of that. Also my husband has been trying to talk to someone from Ford and ask a few questions about our car, when he does get to talk to someone, he gets transferred to another person then that person tells him to talk to another guy. Eventually he talks to the right person to answer the questions and the guy says “oh, I’ll call you back” no one ever calls back (this happened twice). My husband calls back and then the same guy can’t even answer the questions he has! Then says “I’ll call you back”... again! No call back. It’s been over a week. We just gave up. I’ll take my car to get serviced at Ford but that’s about it.

Thea Dueck

Not very easy to get your questions answered, or to cut through the BS. The sales team seem to be thoroughly trained by a manager who has no idea how to treat customers. They block your questions, in favor of their own agenda.. to get info from their customers, to add to their mailing list or something. Makes shopping there an ordeal, rather than a pleasant experience. We left as soon as we could.

Lance Burns

Cole Moffet at Glenoak got me exactly what I wanted at a fair price. Thanks

2 Burley Men

I have bought now 5 vehicles from Ford the last truck I bought I prepaid for all maintenance and also bought there full warranty. The problem with this is that everything that has gone wrong with any parts they have not warrantied it and have said its due to circumstance's of the driver not the part. Fair enough except last time there was no problem and they even tried to charge me foe a service which I prepaid. We will not be buying our vehicles for our company anymore through Ford

Paul

I've purchased multiple vehicles (four) from Glen Oak Ford and have referred multiple friends. The sales team and sale manager are great to deal with and are straight forward in the deal they present. I never have felt like I've been taken advantage of or not valued as a customer. I only gave 4 stars in the review as I find the basic service costs a bit high. But that's Ford corporate, not that dealer. The times that I did use the service department, they were prompt, polite and did good work. I'll go back for vehicle number 5.

Lacey Webb

Outstanding service from Peter and Lance. I was dreading the experience of purchasing a car, but was shocked when I found the process quite enjoyable. Lances pleasing and eager personality made it fun. While Peter was extremly genuine and honest. They came through in every way possible. Great prices! I would not hestate to recommend them.

pengg z

Worst salesman ever. Please definitely AVOID it. Give you really high prices and confuse you a lot. Feeling like being treated like garbage and being cheated. Might even regret buying it. Really bad experience I was even about to cry when talking with them.

Blair Kilgour

Work was done promptly and professionally . In and out in less than 1 hr. The only problem I seen (didn't affect me) is the service was very short staffed . The poor rep was run off his feet. Thanks for the good service It sure beats you sister company Blair

DT H93

Hands down the worst experience that could ever be provided with a vehicle. This is a fair warning. Edit: noticing how during these rough times glenoak has decided to be espescially responsive to reviews. Though it seems to portray that the intention is to resolve the issue, Truth of the matter is during my very negative experience glenoak was not interested in a positive experience at AT ALL. I stand by my initial review, such a negative experience I had to reiterate my point.

Von Lacson

Peter was very helpful in finding the perfect truck for me. The service I received from the Glenoak Ford Downtown in Victoria has been a very nice experience and I will definitely be taking my truck there for regular servicing and maintenance. This was my first time buying a used vehicle at a dealership and I’m happy to say the experience was way better compared to when I bought my other car brand new at another dealership. They also gave me a much better deal than what I got for my brand new car back then. Thank you Peter, John, Sam, Dave, Paul, Amir, and Emily for a wonderful experience. I’m really happy with my new truck!

Brent Cooke

I have been a customer at Glenoak Ford since 2003 and in all that time I have never had any issue with any of my vehicles, that wasn't looked after immediately and completely. The service staff go out of their way to ensure my cars are kept in tip top shape. The service is first class - always.

Ross neuman

I purchased a new F-150 pick-up from Glenoak, Victoria this week. I found the sales team very helpful and friendly. Instead of the usual hard sell that one expects from a car dealer, they focused on determining my needs in a new pick-up. They listened to what I had to say and put together a package that met my needs. At the end of the day we were able to negotiate a deal that I am very happy with.

박동희

(Translated) They are kind and did their best to the customers (Original) 그들은 친절하고 고객에게 최선을 다했다

Brittany Standing

We just bought a truck, and this was the best experience we’ve had at a dealership in the last month. These guys are amazing and they work as a team to help you out in any way they can. If you’re looking for a dealership that treats you like family, and where you don’t feel like you’re getting pushed around or like you’re just a number, this is the right place. We couldn’t be happier. :)

Dawn Slater

I deeply regret taking my truck to Ford. The Service Department did not fix the issue, ruined my heated seats, and stole my LED underseat lighting and I paid for the pleasure. Ford has refused to take any responsibility for these errors.

Derek Dimock

Terrible service department. Costs a lot and don't even fix your problems.

Yvonne Wagorn

A very positive experience! I was helped and treated well by the service centre, sales (Ryan, Peter, Paul) and all other employees. I would highly recommend this dealership if you are looking for a no pressure, positive experience!

1brenda Gottfried

Excellent experience when I bought my car about 2 years ago

Jin Na

My just had the worst experience today at their dealership. 3 different people talked to him with 3 different things, and then 1 just called him to his office and wanted he to put money down and do his credit check when He didn't even what's going on. When he rejected sign the paper and give them money, the manager just came to yelling at he like cavepeople and through him out. He was being polite and doing what they asked he to do until they asked him to gave them money and ID for no reason The manager is rude, disrespectful and racial discrimination to him.

Milad Salehi

UPDATE: The problem wasn't fixed and they said it was "Normal", got frustrated and went to the sales department and told them I want to sell my "Normal" car (except the issue, it is in perfect shape), the manager said he would be willing for a trade-in but he won't buy my car. Ironic right? Ford dealership doesn't trust a Ford vehicle! ------------------------------------------------------------------------------------------------------------------- The one star goes to the friendly people I interacted with at the service department; however, I am not happy with the service they've provided. I took my Focus for the transmission issues. It was still under the extended warranty so they replaced the clutch for free. When I picked the car up, I noticed that the car was vibrating on idle. I told them that I hadn't had this problem before the service and they booked me to retorque the clutch nuts. This time someone walked with me and told me that it feels smoother but Focuses and Fiestas vibrate anyways! So my car still vibrates which is extremely annoying!! I called Ford Canada but they have no answers for me so far as the dealership has not returned their call yet.

Amanda

Great experience! I never felt pressured to make a decision. They make you feel right at home and will go above and beyond to make sure you are taken care of. Thank you so much!!

Meredith Campbell

I had a great experience with Glenoak ford. Everyone there were very friendly and made me feel at ease when purchasing my car vehicle. As well as getting a great deal they went over and above what I would expect from a car dealership. I would definitely recommend them to others.

yvonne wagorn

The experience that I had with this car dealership was second to none. From the salesperson (Ryan Wallace) to the manger to the General Manager (Paul Wallace), I was treated with respect, honesty and compassion. I want to thank all with whom I dealt for a great experience. (service manager, financial consultant and insurance manager).Everything was explained in simple language, no pressure and it was enjoyable. Thank you GlenOak Ford, I have found the dealership that I will promote and return to for all my car needs.

Rodney Sauder

Have been a ford owner for over 40 years,i now have a 96 explorer,love it,and went to glenoak (douglas st)to check out a new car.Salesman didnt want to show me a new one(too far for him to walk i guess),had me look at a 2011 instead?huh?he said "these explorers,expeditions etc.practically sell themselves,"that left me with the impression that they didnt really NEED me to buy one, and maybe i should be looking for a truck instead.If i wanted a truck i would have said so.Told me a shipment of new explorers would be in soon,,,i gave him my card and said great,,give me a call when they do and we can check them out then,,instead he gave me his card and told me to call him....couldnt even be bothered to CALL A POTENTIAL $50K buyer!!!...So for the first time in my life i am driving a GMC, a 2016 terrain...maybe their sales manager should read these comments and have a sales staff meeting....If you are looking for a GOOD sales experience avoid this place like the plague!!!!!!

Jeff Tanner

put a down payment on a new truck. Financing fell through and they kept my 1500$ Down payment! They told me it's cause they signed the truck over to me and sent me home with it. Then when ford credit said they couldn't finance me I happily returned it expecting that my down payment would be returned. NOT THE CASE! They stole my down payment and I still don't have a truck!

Tamara Slater

Very friendly staff willing to help out no matter what. Have been back for 2 service apt and nothing but great service and smiles from all the staff. Thanks Guys.

Dan T

Bought a new vehicle from Glenoak Ford downtown. Nothing but positive. Would recommend anyone considering a Ford to come here. Thanks and shoutout to Ryley Oswald and Justin Sotkowy.

John Gardner

Very pleasant. The staff were very friendly and efficient.

Joanne

We purchased a new Escape today, as always the sales team was excellent. We have been a customer for 25 years,you can't beat the customer service that you receive from Glen Oak Ford on Douglas Street. They always work hard to give you the best service.. Best place to go for a vehicle, whether buying or leasing...

Colleen Robertson

Chris Brookes is back, at the Westshore location just in time for my lease exchange to a 2019. Process was efficient, quick and smooth from choosing vehicle to completion of the paperwork and installation of plates. Thanks to Chris and also to the rest of the team for the great experience.

Colleen McInnis

Fantastic, efficient service on short notice!

Justin Gibson

great service thanks

Brian Belcher

Fast and timely service at this location. Unfortunately, I live in the Westshore and had to go to this downtown location as the Westshore location couldn't accommodate me for 10 days where the town location in four days. There were about five services advisors at the town location which leads me to think that the Westshore location should increase the number of service staff in order to reduce wait times. The service provided at the Westshore location has always been good, there now seems to be a greater wait time to access an appointment time

Alan Brookes

I found that I was not consulted regarding the problem with my truck and what if any options I had regarding it's repairs subsequently I needed to bring it back a second time at my expense to correct the problem which if asked I would of done the first time, in fairness the circumstances we are dealing with at the present time may have contributed to this situation. In short in this day and age of technology you still need to know how to ask the right questions ,cheers

Michael O'Reilly

Bill at the service counter was very friendly and took the time to explain everything for me. He told me how long it would take and he was exactly right. The price was just as he describe. I was very please will all aspects of the service experience.

Marjorie Brousseau

This has been my fastest, most efficient vehicle purchase experience. Mr. Rafezi literally went the extra mile(s) by collecting me at the Victoria airport and drove me to take possession of my new ride at the Glenoak Downtown location. Would I consider being a repeat customer? You bet!

Nicholas Fairbanks

Worst place ever. Bad customer service. My mother and I were looking for a vehicle and we just were window shopping, so we told the sales associate that we do not need assistant. She keeps coming out and asking us being pushy. Then goes and complains about us to the manager. The manager came out and started harping on us on how "we are dumb to come to a car place and not expect to be hassled" Do not spend your money here, ford makes shitty vehicles anyways!

darcy davidson

Was looking to buy a used vehicle on trade from them. Made it very clear after initial visit that our limit was 14,500 + gst/pst, with the trade. We also made it clear that we didn't wan't to come back to the dealership and get haggled. So we returned to the dealership, did a test drive, negotiated a few items, and thought we were good to go. To our surprise, the final bill of sale had an extra 400 (ish) for warranty and 600 (ish) for documentation fees. We had previously asked about warranty and were told it had a 30% coverage for 90 days by the dealer, with no mention of a cost associated with that. There were many opportunities for them to be up front with their 'fees' before we were getting ready to write the cheque. What seemed like a straightforward negotiation turned shady at the 11th hour. They wouldn't remove the fees, so we walked out, never to return. Update +1 day: Based on the comment by the dealership (which btw has changed since their original post), I called back to make amends and talked to the sales manager. I was prepared to buy the vehicle assuming they removed the extra fees and apologized for their tactics. He was cold and unapologetic and I guess wasn't aware of what had been posted here (he said it must have posted by his boss). He said "people can post whatever they want on Google Reviews", implying that my original post was somehow not truthful. Needless to say the call didn't last long. These guys must attend the United Airlines school of public relations.

richard lucas

Eric service manager goes beyond job duties to provide service and satisfaction found him to be honest and fair where repairs were required.

Alan Baker

Knowledgeable staff, trustworthy.

hilary wass

Brought the car in at about one, expecting it to be ready by four. When I got there they hadn't even started, saying come back at five. that was not possible so I had to rebook. I feel like I wasted half a day, no explanation given. I hope this does not happen again!

Oak Bay

I will NEVER go anywhere else. I am a ford customer for life! The entire team is incredibly helpful and have always gone above and beyond to find me what's very best for my family and I. They focus on the little details which is so important to me. Amir and Sam helped me with my current vehicle and I cannot say enough great things. Thanks Guys!!

Andrew Melville

I was very satisfied with the experience .lance is a very good and knowledgeable salesman.

Summer Hughes

I've had great experiences with the ford dealership downtown. Amir who is one of the car salesmen has been nothing but amazing. It's been a year and a half now and he's still there to help out with any questions or concerns I have. When it comes to checkup, and maintenance they've been wonderful downstairs. Always trying to get you in as soon as you call, and as hassle free as possible. The downtown dealership so far for me has been impeccable. Ford has a way of making you feel like a guest. Not just another number or sale.

Andrew Tremblay

I have had awesome service since day one in both sales and service areas. They got me in for a emergency service on the same day as I called in and fixed the problem promptly getting my truck back to me in the same day!

Brigitte Daley

Peter Girard and Paul Wallace were great to deal with! They were very friendly, welcoming and knowledgeable without being pushy. Made the car buying experience easy.

Jenny Wear

The guys at Glenoak are awsome. I'm not sure why so many people are surprised that they tried to sell you something....it's a car dealership, what do you expect? I have always been treated kindly and fairly, and I always recommend them to people I know looking.

L T

Recall on Ford Escape; Service people were helpful and accurate in estimate of time required to complete work. We were warned that there might be a gas smell as the fuel pump is accessed from under the rear seats. Unfortunately the smell of gas inside the vehicle was very strong! Thankfully it dissipated after two days of open windows.

J H

Do not give these crooks your business.

Matt Lott

Well after being flat out lied to about a warranty claim saying it’s unfixable. Then when I came in for the last service before warranty they told me it was now repairable but couldn’t replicate the problem. As I return it multiple times, they then find the problem and ask me to pay a portion as warranty is over. Saying that ten days before warranty isn’t enough to be covered. We had to prove that we were pushed off 5 months earlier and told we couldn’t get it fixed. When it was sorted they were sheepish and unapologetic for wasting our time. Never returning again.

Wesley Hall

Simple and easy. No surprises. Everything was done as expected and provided an extra quote for future work

Steven Graham

Great customer service and knowledge of the trucks "inner workings" by Robert ! Also Paul was very helpful too ! Just love having a reliable vehicle with no worries at all ! The detailing was outstanding too ! Steve Graham

Joanne McGowan

GlenOak Ford Service guys are great; polite, usually in good humour to all customers, and accurate with maintenance wait times! However, when replacement tires, parts, have to be shipped to Victoria from out of province ( which seems to be the norm) service can take days, repeated trips to the dealership and thus more TIME, road miles, fuel, than I have ever used with previous vehicles. With a 2.5 year old Ford Escape, I have spent more time at the Service Department already than I did with my Cadillac in 14 years!

A-J Vining

I have been getting my vehicles serviced at Glenoak Ford downtown for years. The service department is awesome! Bill, John, and Murray always make sure I'm taking care of. I'm a single mom and trust them 100% They are amazing and I would recommend them to anyone. I also currently went car shopping with my dad, and Riley and Paul were able to find him the perfect vehicle! THANK YOU!

Danny Dougan

Took my 2016 F350 in for a check engine light on. They made an appointment for 9 am Monday March 8. I arrived at 8:40 am. The service advisor asked if mid afternoon was ok. I told her, no I was waiting for it. She said they would try to get to it as soon as possible. I waited outside in the lot for 3 hours watching vehicles that arrived after mine going in the shop while my truck sat there. Finally I we t in and asked for my keys back as after 3 hours I was not waiting any longer. No apology or anything. Very poor customer service.

Bill Andrews

First class service in the service department as always.

Tyler

Traded in my 2014 F150, Peter their sales manager and Paul their GSM were easy to deal with, very polite and gave me a fair price for my trade. Amir my salesman was awesome at finding me the truck I wanted and made sure I was getting into the vehicle that made the most sense for me and my family. Everyone was very laid back, didn't feel pressured at all and I was very pleased with how the dealership was fast, organized, and with how knowledgeable the staff was with the product. Fantastic experience! Next vehicle will for sure be purchased through these guys!

Joel Creese

Received great service from Murray Owen in the service department. I don’t usually trust dealership shops but he was honest, straight forward and did not try to push anything my truck did not need

lacey hopton

i dealt with a young man in sales named Brandon Rose. He was polite, respectful and a polished persona. I also dealt with finance manager Sam McKitrick. i would like to thank Sam, Sam made a second attempt and found a way to get me the term i needed. Overall i had a pleasant experience.

Tabetha Bayle

I'd give 0 stars if it would let me. We spent 3 hours here pretty much being told what to buy. I felt like a prisoner. You test drive and they just assume you'll purchase. NOT THE CASE. Awful time I will never reccomend anyone go here.

Bob Stewart

Treated very well, given all the answers to our questions buy Stephen our salesman. We are very happy with the overall experience.

John Orman

A very good dealership with excellent people in service, and very helpful in the sales Dept. We have purchased and serviced several cars there, for about seventeen years.

Mike Loutit

Spent over $1000 on a service appointment, got into my vehicle, cigarette smoke stunk up the interior! Mentioned it to the counter staff, was told "yeah, we have a few workers who smoke". No offer to help fix the situation, had to drive home with the windows open. Would they do this to someone with a new car?

Martine Bond

I was scheduled to have one of my speakers replaced. When I picked up my car, 3.5 hours later, it had not been touched. I had to reschedule after being without my car for the afternoon.

Lyle Brons

While on vacation in Victoria our Air conditioning belt broke on our F350 diesel pickup. Installment of that belt is not an easy task. The service staff told us leave the truck with them and they would get the job done for us even though they were very busy. We dropped the truck off mid morning, and by mid afternoon they had the truck fixed while we did some touring around Victoria harbor. The bill was very reasonable and less than their estimate. The service staff was very friendly and courteous and even gave us advice on things to see while we waited.

gillian macgregor

I am a long time customer but I was very disappointed this visit. In July, I took my summer tires in to be installed. In October, my tire pressure sensors failed. I made an appointment to have this issue dealt with. I live on the Gulf Islands so getting my car there involves a 4 a.m. wake up and 2 1/2 hour ferry trip each way. Dropped the car off and hung about until 1:00. Finally I called and was told my car was ready. Don’t know why I wasn’t called earlier as they know I have to catch a ferry back to the Islands. However, I went to pick up my car and was surprised and upset to learn the sensor issue hadn’t been dealt with, as I needed new tires- apparently the tires I had installed in July were too old. They came with the car and were almost new. However, the material deteriorates I was told. Ok - I get that, but it might have been a courtesy to tell me this in July when I paid to have them installed. It also might have been a good idea to phone me while I sat in a coffee shop waiting for my car to be repaired, to tell me that I needed new tires, so the job could have been done that day. I really don’t have the time to spend yet another whole day coming back to town to have my tires replaced - a job that should have been done in July. The excuse I was given is that “the sensor parts would need to be ordered anyway” didn’t sit well, as I had made an appointment several days earlier to have the sensors replaced. It would have been logical to order the parts before I got there. All my past dealings with this shop have been courteous and efficient. They dropped the ball badly this time. I have been inconvenienced, paid for having tires installed that shouldn’t have been installed and have to spend another whole day cooling my heels in Victoria and pay yet another chunk of money to BC Ferries. All this could have been avoided if they had told me the tires I had so carefully stored were too old and should be scrapped, back in July

Ehsan Fani

They don't care about the buyers after you purchase the car, worst customer service, I am an old client of this company, I don't know what is going on.(terrible customer service)

Jack Lardner

Everyone was very helpful getting my truck back in tiptop shape. I will continue dealing with the service department in the future.

gordon pelletier

I have to tell you that this last Service advisor (sorry cant remember name) was very helpful.Again very satisfied the way everything was handled concerning Covid 19. The work done on the Explorer was perfect. ????

David Hoy

I was interested in a possible purchase of a new Ford Explorer. I went to Glenoak Ford in downtown Victoria to inquire. The salesman I met and discussed the purchase with was Robert Zachariou, I also met the Sales Manager, Peter Girard. my interaction with both individulas was excellent. i would not hesitate to go back.

B K

Amazing staff in service department. Got us in quickly while we were on vacation. Let us know that if we needed some parts how long it would take so we could change hotel plans accordingly. Super fast, helpful and very thankful they got us fixed up and on our way!

dustyrose (dustyrose)

I had a good experience dealing with Glenoak Ford when purchasing my 'new to me' 2015 Ford Fiesta. Everyone I spoke with during this procedure was courteous, friendly, and helpful. Small drawback was no owners manual or second key for this vehicle. My husband and I are returning customers in purchasing a vehicle from Glenoak Ford, and we recommend them if anyone is looking for a new or good used vehicle. 2018-10-30 I made use of the service department for a minor task and am very pleased with the efficiency and promptness of getting this looked after. Thank you Bill Biyak, for your taking care of this for me.

Valerie Nicol

Appreciate being fit in on short notice! Service was excellent as always.

Lindsay McCue

I have been taking my car for service at Glenoak Ford Downtown for over a year and have been very happy with the work they do. In fact, the service has been so great that when it was time for me to purchase a used vehicle Glanoak Ford was my first choice. I found Amir in sales to be especially helpful. I was looking for something very specific that wasn't available when I began my search. A few weeks later he located exactly what I was looking for and he contacted me immediately. Amir and Pete the Sales Manager worked to get me a great price on my trade-in. A special shout out to Bill in service for the extra time he took to inspect my new vehicle. I've had the car now for over a month and I couldn't be more pleased. I will definitely return for service and future purchases. Thank you Amir and the team at Glenoak Ford!

Gabe V

Very happy with the service and a good value. Customer service was very friendly, knowledgeable and helpful. I'll be taking my vehicle there next time for sure.

Vivian Delaurier

We go for car maintenance have been going for years the prices are good the service is good they do everything it's great

Sasha Sadowski

I have bought all my vihicles from the team at Glen Oak. All my needs where looked after every time. The whole team looked after myself and my son like family and always made us feel welcome and answered any questions or concerns. I also have my vihicle serviced there and feel its great value as i have presicous cargo and always to know my car is safe and running properly. Thank you Paul, Ryan and Troy for always looking after us! I highly recomend Ford vehicles, above that I highly recomend working with the team at Glen Oak to look after your needs.

Tanis Waher

Great service.

Eugene Horton

I had the most amazing experience buying my Ford Ranger today. Robert, Paul and Zoe made this experience one of the best times in the world. Thank you making my first vehicle purchase one that I will never ever forget!

Sandra Danelesko

This was the complimentary service at Glenoak. We had purchased our first Explorer and first Ford vehicle ever a couple of months previously. I had asked them to assess 2 issues: hesitation on acceleration, and a very irritation sound of wind coming from the front passenger side window. When I picked up the vehicle, I was told that the Explorer was driven by one of the mechanics and there was no hesitation noted when they drove it. Looking at me like I didn't know what I was talking about. Secondly, I was told that he listened as he drove for the wind coming from the rear. First, I never said the wind sound was coming from the rear, and second, if you were driving, you would not hear the escape of air from the front passenger side window. He then corrected himself and said that the rubber surrounding the door and the window were sealed well. In fact stating that there was nothing that could be done. I can't tell you how frustrating this is as a new owner of a $66,000 vehicle to be driving and have that kind of wind noise. I don't want them to take the door apart, because that would just start a whole bunch of problems. The frustration lies in not being listened to.

Kelly Gilmour

We have never had so much fun buying a vehicle. Robert and Peter made the entire experience enjoyable. They even gave us “Ranger” hats after hearing I love to fish. We are now proud owners of a 2019 Ford Ranger, and cant wait to enjoy some off road adventures! Got to go ...........4X4 Kelly and Andrea of Victoria

Martine van der heever

I love the guys at Glenoak! They're always super friendly and welcoming!

Treasa Martin

As newcomer to BC they took all the time needed to set us up with necessary documents. Prices a little high but customer service top notch.

HubBub

LOVE our new 2020 Ford Explorer!!!! We are truly a "Ford Family" and the sales and service we get at Glen Oak Ford is exceptional - they make buying a vehicle FUN - the way it should be! There are 3 generations of our family travelling the roadways in vehicles Paul and his team have sold us. I had the oldest one in the fleet - a 2007 Escape - which Paul had been trying to gently persuade me to upgrade for a few years. I'm a hard sell when things are working just fine, but I am sooooo happy I finally took the leap yesterday!!! Test drove the Edge, the Escape and the Explorer - the Explorer won out! LOVE IT!!! Thanks Paul & Amir and the whole "Glen Oak Team". Wonder who the next family member will be to take over my pole position of FORD envy?? Cheers Everyone!

Derek Akey

Very straight forward and easy buying experience. Everyone there made it a pleasant experience. I didn't have to spend hours at the dealership. No going back and forth, gave me a great price on my trade in and a good deal on a new SUV. I will definitely be going back for my next vehicle purchase.

Ralph Rivarra

Great customer service when they want your money, anything above that nope. Thanks for taking my money and never returning my messages there Paul

Matt Berube

Great experience with the team at the Westshore dealership. We found them to be very responsive, patient and flexible during our recent purchase of a new Ford. Brian and Don were very easy going, down to earth and made the experience hassle free. No BS sales approach which was refreshing. I will recommend them to anyone looking for a new vehicle.

John Chudyk

I recently bought a used car from Glenoak for my son. Within a few days an engine trouble light came on. The codes indicated that the vehicle had a stretched timing chain, an expensive repair. I purchased an extended warranty but it wouldn’t cover the repair as it was deemed a preexisting condition. I contacted Glenoak and couldn’t be more pleased with how they handled things. Without even being asked they indicated they’d fully cover the repair. What a solid company!

Kelvin Ho

They treated me like a king. Very friendly knowledgeable staff and even let me sit in a RAPTOR!

Robbie McMaster

I purchased a 2016 Ford Escape back in January and have nothing but good new to report. Peter Girard helped me and was very attentive and knowledgable. I wasn't sure which vehicle to purchase, but decided on the Escape as it best fit my lifestyle. I have gone in a couple times since to eanquire about extra items for my vehicle, and had the same excellent service each time. Thanks Peter for giving me a great experience!

Jim Mur

Best car buying experience I have ever had !!! Strongly recommend checking out all the great staff and vehicle choices.

Mary Biyak

I always receive great service when I take my car here. The staff is always friendly especially Bill.

Kyle Teschke

Great service, both customer and truck!

Darcy McCann

I brought my vehicle in for a 90 day check up. I was very very upset. My vehicle had the oil change light on since I bought it so they were gonna fix that. My door rubber is riped and has been since I bought it. So I bring it in and they gave me the piece if rubber to do the door myself. They gave me a chit for the cab ONLY ONE WAY. They never changed the oil light on my car. I had to go back as soon as I noticed. They never vacuumed my car. They didn't wash the outside I GUARANTEE they never ever even looked at my car. I know they didn't. I paid 22 000. for my car from them. I would never ever recommend them to anyone and I can't wait to trade it in to another Dealer ship in a year. No I am not happy at all. Darcy McCann

Shannon Sullivan

This dealership will go above and beyond any other dealership I’ve dealt with (which is many) to make sure you are pleased with your purchase. They are very fair with their pricing and want their customers to be 110% confident in the vehicle they drive home with. If they don’t have the vehicle you want, they will find and they will make sure it suits your needs. I highly recommend this dealership.

Roger schiller

I bought a new F-150 back in may and 5 months later it was written off by a drunk. I am now driving a 2018 F-150. Glenoak and my salesman Robert Zachariou were great to work with and they got me a great deal on my new truck Roger

Stan Klapauszak

Generally very good and knowledgeable service. Occasional errors, but they are always vary gracious when there are problems (e.g. with reduced prices or even free service).

Alan Sanders

From the front staff to the sales team and into the service department, the team at Glenoak are fantastic to deal with! I have an F150 and a CMax, both purchased here, that I service at Glenoak. The prices are fair and I trust their team to be fully trained on the requirements of my Ford vehicles. Deal with Glenoak in full confidence! @@@@@@UPDATE @@@@@@ May 3020. Traded in the CMax on a 2020 Escape and Paul and John at Glenoak were amazing to work with! The entire process was quick and easy and for the same price offered from another Ford dealer, I got the top of the line model Titanium Hybrid. The new Escape is a very nice machine!

A P

Fast deal

BP Glass

Hard to get through to the service department. Service writer we had was very difficult to deal with and very condescending. Basically, we will not be using the downtown glenoak branch again. We will be using Suburban Ford from now on. Thx, for the terrible service!!

Oliver

Great dealership! Huge thanks to Robert for all the extra help and superb service!

daryl hamill

Receive the worst news possible that my Ford Edge computer is going to cost $1750 to fix.Also the part will take a week to get their. I'm in the middle of moving out and needing a ride to work. They tell me theirs no courtesy car? They can rent me one for $35 a day? REALLY !!!! BRUTAL , because i'm made of money,NOT. I'm still waiting for my car. Dealership scam.

Brea Windsor

Had nothing but good experiences at the downtown glenoak ford, ryan was super helpful when I bought my truck, helping me find exactly what I needed and still is every time when I come back!

Clinton Hoffman

Walked out of their store feeling great. These guys actually care about making sure you get what your looking for and at the right price. I’m definitely coming back to by my next truck. Thanks guys!

santana kathleen

Absolutely amazing experience. I have just purchased my second car from Glenoak ford downtown and I will never go anywhere else. Thoughtful, patient and kind staff that have always gone above and beyond for me. Amir and Sam helped me this time, and so did Paul and Peter. I have recommended all of my friends to go to Glenoak Downtown. I love my new car, and I feel good driving it. I have had experiences at other dealerships so I feel as though I can make an honest review based on other experiences. Highly recommend!

liam w

Great people

Samantha Maegaard

My husband and I have a company truck that needed an oil change. We booked an appointment well in advance for this morning. They booked my husband in at 7:45am, which would have been perfect for his schedule as he had a client at 9:30am. Anyone who's done their own oil change will know that they take about 30 minutes MAX. After about an hour of my husband sitting there, waiting for them to finish up, he went to the desk to see what was taking so long and was informed that their mechanics don't start until 8:30am. So why book us in at 7:45am if we would just have to wait around for 45 minutes for them to even start?! He is now going to be late for his client at 9:30am. Some sort of communication would have been appreciated! Such a waste of our time. Luckily our client was understanding. We've had problems with Glenoak before, I really don't know why we keep going back. If they had just simply quoted that it would take over an hour and half we could have planned accordingly, but no communication was offered.

Rob Webb

Very clean well run shop. However, my truck was specifically booked in for a recall and an oil change and the recall service was not performed. No explanation why.

Rob Webb

Very clean well run shop. However, my truck was specifically booked in for a recall and an oil change and the recall service was not performed. No explanation why.

Charles M

Friendly staff, took the time to go over the report with me explained options gave estimate on additional repairs. Will be going back.

Cheryl MacDonald

Huge thank you to these guys! I dropped my ring into the steering column today and I went there for help. They had me in almost right away, tore apart the steering column and found it. The tech even apologized for it taking so long! This is not the first time I have dealt with them and the service has always been great but today was above and beyond! Thank you again!

Richard Geisreiter

We are very happy with our purchase of our 2017 Escape. The salesperson, Robert Z---- was exceptionally helpful. He is truly an asset to the company. The gentleman that finalized the paperwork, likewise, was most efficient and personable; as well as the young lady that came to set up the insurance and license. We strongly recommend Glenoak Ford Downtown. This has been our third purchase and we will be back again if necessary. The service department is also very good and helpful.

Traci Luchinski

Nothing but the best service at Glen Oak Ford I highly recommend them. Great team to work with!

Darell Connolley

Professional, prompt and friendly service. I book in for regular maintenance for our Edge. Bill is always very helpful and patient with my sometimes “awkward” explanations of what my car is doing. Thanks Glenoak.

Barry Betteridge

I have been going to Glenoak Ford for nearly two years now and they have always been friendly, efficient and professional. They are accommodating to my schedules and always listen to any concerns I may have regarding my vehicle. A great team.

Brian Kelly

Great mechanics

ronakdo garcia

I was very satisfied because Bill was very accomodating in answering all my questions and concerns .Bill also suggest to deal immediately with the small issue with my car which I really appreciate very much.

Julie Matovich

I went into this dealership hoping I could get what I was looking for. I had an appointment with Chris Brooke's (he was recommended to me). He went over and above to make what I was looking for work for me. Absolutely no pressure sales, super nice guy with a sideways sense of humor. I left extremely happy and would recommend seeing him hands down. Very happy customer!!!

tim johnson

Took my truck into Glenoak because of a leak in the coolant system and they confirmed it was under warranty. When I went to pick it up they told me it wasn't under warranty, they made a mistake as external hoses are not covered and they never called me or anything. In the end they present me with a bill. Why should I have to pay for THEIR mistake. I will never be returning or buying an vehicle from them ever again. Enjoy your $100+

Glenda Steffler

And once again, the best! best advise and money well spent! Always friendly, helpful and sensitive to providing the the best care for my aging vans with in our budget. Thank you

David Moss

always accommodating for the date we wanted and work done in a timely manner - called to let us know what else needed to be done and was very specific and itemized over the phone. Vehicle was ready when promised.

david Laurin

I had great service from beginning to end. They took time to understand my needs and found the perfect vehicle for me at the price I wanted. I would definitely recommend this dealership.

Chris Carson

Fantastic people, Fantasic service

Kathleen Horan

I had a problem with my Ford Cmax battery display which another ford service place was unable to figure out despite several day-long visits. The guys at Glenoak figured it out within hours. They are obviously more competent and experienced and for this reason I'll be going back to them for any further service needs. Thanks guys!

Trevor Hughes

Yesterday Oct.9,2019 at 08:15 hrs.I arrived at Glen Oak Ford for my truck service and recall on 120v winter heating electrical system. There was no record of my appointment at the dealership and no parts for the recall although when I made the appointment I was told the reason I could not have it done right away was because of the delay in getting the parts and that is why I had waited for them until the above date and time.I live some distance from the dealership so this situation was most disruptive as it would mean a further appointment.The representative behind the counter was polite and although the situation was not his fault he indicated they would do the regular maintenance and”fit me in”. He explained they had started to put a anti carbon additive in the gasoline and an additive to the oil.After some discussion re these two additional additives I was adamant I did not want either one.When I arrived home and reviewed my bill further I was unpleasantly surprised to see the fuel treatment had been added to my bill for an additional cost of $17.00 plus. I was further disappointed to find they had found a oil leak on my oil pan.As I had already had a oil pan (warped) replaced at 4000k I was shocked to find I needed another one at 9000k.The constant inconvenience of missed appointments and billing for things not requested has not made me a champion of Ford .The need for a second oil pan in 9000k being the final straw with regard to my long term Ford loyalty. I have no annamosity with regard to the service rep although he was aware of my frustration. Now I have to be further inconvenienced waiting for parts,oil pan and block heater and the next set of appointments which hopefully will be recorded and in the system so that a record of them is there when I get to the dealership and them not telling me there is no record of same. Ps I was told when a new oil pan was installed I would not be charged for the replacing of the newly changed oil but maybe be charged for the oil filter.Wow what a way to run a business,not impressed.Good news travels fast,bad news travels faster. Trevor Hughes

Sarah L.

Had bought a newer but used Ford F150 truck from here. Our saleman was a very nice guy. But once our papers were signed and we were supposed to receive a complimentary oil change along with a follow up call regarding a couple things, we never hear back from him! It turns out he was no longer a sales associate there (he quit I believe) and my account was never followed up with and we were thrown onto another sales associate who was very rude. I ended up speaking to the manager who was not helpful and not very nice. Fake smiles but nothing promised came from it. This was 7 years ago and Ill never forget how much of a bad experience the whole dealership was. I ended up trading the truck in for a Nissan. If you can avoid this dealership, I highly recommend you do so. I have also had a friend been told they needed an oil change when it was done a week before.

Anita Korn

The service team at Glenoak Ford downtown Victoria are ALWAYS great!

Janice Long

I took my car into Glenoak Ford for the first time as there were recall notices to be fulfilled. I have my car serviced elsewhere as I do not have a warranty (my car was purchased elsewhere at a non Ford dealership). When I arrived with my car at 9:30 am, they told me that it would be ready around 1 pm. I explained that I would be at work and would not return until after they closed at 5:15 and to please take my keys upstairs to the sales floor for me to pick up. (The service desk said that would give them plenty of time). Upon my arrival after work to pick up my car, they could not locate my keys. They suggested that I go outside to see if the keys were in my car. We could not locate my car or keys. Apparently they do not have access from the sales floor into the service area. They said it was completely separate and alarmed for which they did not have access to it. The receptionist was excellent and was going through a series of phone numbers trying to find someone that could help and be able to access the service department . Finally after several calls to locate someone, the service manager came in from Sidney. So from the time I arrived, I was still waiting an hour later. Once the service manager arrived, we found that my car was still on the hoist! No one bothered to call to tell me that my car would not be ready. They sent me home in a cab. I was unable to run errands in the morning as I still had to take a cab to work. The service manager said that I would have my car around 11 am . He brought it to me after 1:30. They didn't bother to wash or vacuum it out. One would think under the circumstances they would have taken extra care to do that. Their protocols need to be assessed. Of course they told me that this had never happened before. Anyway, as a first time to Glenoak Ford's service department, I certainly would not endorse them.

paul daniels

Bought a new 2015 F150. Has transmission issue. Took it to them twice at they refused to acknowledge it. Seemed like the service guys and the mechanics had a rehearsed line when he mechanic tells them the problem and they all go "Ahhh, oh yeah.... totally normal".. Complained to ford canada and they sent me to a different dealership who has no had the truck for 4 days trying to fix the problem (that apparently didn't exist).

GMT

Hello, Talk about great Customer Service. The Glenoak Ford dealership downtown has the best of the best staff working for them. In particular, I would like to give a shout out to Dan in the Parts department. I called asking about a trickle charge for my Thunderbird and not only did he source the part, he got it sent to him and when I went to pick it up, he put it together for me so I could use it via the lighter plugins as oppose to the battery. Great individual service. Thank you once again. Gina T.

Dave L

I recently had an oil change and service done on a 24 foot Motor Home; Ford E 450 chassis. I was greeted first thing, professionally and cordially. When I returned to pick it up we went over all the points of the unit, clearly told the status of components and unit. All went exactly as planned and hoped for.

Richard Landry

Swift response for appointment. Ready when I arrived and ready on time for pick up. Great service!

Don Thain

I have been using Glenoak to service my 2011 Edge since new. Their Service department provides excellent service and fair prices. All their work seems to be done to a high standard. I am extremely satisfied and can recommend them to any Ford owner.

Nelson Laguio

Fully satisfied on work done

Munroe Archibald

I did receive great service at Glenoak Ford; especially from Phil Brown the salesman and Paul Wallace the Sales Manager.

Theresa K

They met my needs in every way! Was able to meet my budget, while getting the SUV, I dreamed about! Robert was excellent with helping me find my vehicle and the Manager, Paul made it happen, with kindness and care! I will be back for sure! Thanks guys!

John Boulton

dont know about downtown-could b ok, but sales maneger brian in westshore called 911 on us when we asked for a paper copy of the deal he had pulled on my sister in law--have it on cell phone--80,000$ loan on 40,000 truck. Poor girl is single mom on mental disability do not trust these bullies with ur family ... more to follow on utube

Steve Harman

Had a great experience dealing with Paul, Pete and Amir. Thanks fellas

Serryna

Service staff are fantastic, quality service with a great attitude.

richard jarco

Friendly service. I knew I would not get a great trade in on my vehicle but was a bit disappointed with initial offer. Offer went up slightly and sales people were willing to be a bit flexible and include tonneau cover. Greatly appreciated. Much more pleasant than previous car buying experiences I have had.

Robert Cameron

I went to get a key and ended up getting an estimate for a steering wheel problem the car was moved less than 10 feet? Just had the car checked out three weeks ago and everything was fine don’t think I’ll be going back there ever again even though I bought my car there I’ve had previous bad experiences with previous problems my car and the mechanics don’t even care to hear what you have to say

rose-marie lambert

The staff are so friendly, helpful and professional! Always a smooth experience. I also feel they are honest.

Nathan Morrison

Went in for recalls and multiple repairs on my 2018 f-150. - vacuum leak at brake master cylinder. During investigation it was made worse. They sent me home with it even though the master cylinder was leaking terribly and the brake pedal would push your foot up releasing brake pressure at a stop. - recall on freezing door locks. Door panels are scratched up as they were carelessly handled when removed. - block heater coolant leak. Bolts are loose and missing from block heater assembly after repair. There is a recall for this as well. Not sure if the recalled component was addressed as there was no mention of it. I just heard about it recently. - backup camera not working properly. They did an update to sync and now phone must be manually connected every time. Camera is still not working intermittently - driver seat back rest hinges broken. Replacement back rest hinges are expected to fail soon. They don’t always release and lock in unison, the mechanism will wear out again, causing the back to lock in a crooked position creating back pain. - No communication about when to expect repairs to be done. Waited over a month for the first round of repairs, not surprisingly when I called after 6 weeks or so, all parts were in and we scheduled repairs for that week. - terrible coffee in waiting room. Very sparse service reception area. Good things are: - no issues getting a loaner vehicle - staff is pleasant and helpful. - love the vehicle, shame about all the small issues.

Terran S

Exceptional customer service

Brian Taylor

Paul and the Sales team have exceeded my expectations each and every interaction we have had. I have purchased multiple cars from them and the service keeps getting better. I look forward to my next purchase through them and the ongoing support they always give me.

mike gains

Ryley Oswald and Paul Wallace went above and beyond to meet my vehicle needs. Extensive research for the product that I wanted and a tireless effort to make me feel at ease with my decision to move forward and buy our Ford Edge! Very professional staff and my hat is off once again to Paul Wallace for making it all happen on this my 3rd vehicle in a row purchased from Glen Oak downtown Victoria, BC.

A Google User

Brought the car in at about one, expecting it to be ready by four. When I got there they hadn't even started, saying come back at five. that was not possible so I had to rebook. I feel like I wasted half a day, no explanation given. I hope this does not happen again!