Reviews of Kentwood Ford Used Car Supercenter (Car Concessionaire)

HAL Dayuk

Was clean and bright lots of room to look around.

Myles Doyle

Go see Larry Wood - he is the best to deal with. No fluff, just real facts and works with you to get the best vehicle that will fit your needs!

Cam Turnbull

I had a great experience here whilst buying my new to me VW Golf GTI. We did our transaction through Larry Wood here at the dealership, we were treated well and with cursory throughout the entire buying process. When it came down to the act of decision on the purchase of the vehicle he was patient and the obverse to “pushy”, something that can be hard to come by in the car sales industry. I was similarly impressed with the efficiency of the entire team at Kentwood as we spent minimal time waiting on sales managers, etc. Thanks for the new car and the professionalism displayed by your staff.

Robin Lauscher

Same as all the rest ..unorganized and wasn't worth my time

Travis Hutchings

James is the grateest sales man he's got your back and he works with you he deserves A promotion

Colin

Friendly and helpful.

Ron Singh

I’ll highly recommend this dealership because of Mr. Tani Sodhi. It’s was really great experience dealing with him. I traded in my Nissan Altima and bought new car. The whole transaction process was easy and smooth. Tani traded in my car for really good price as compared to the market. He went above and beyond to help me through whole process. Great attitude, knowledgeable and excellent customer. Please ask for Tani Sodhi if you looking to buy new or used from in market. Thank you for great experience.

Dianna Elisabeth

I had my interest rate lowered several points which saved me a ton! Also, you can shoot some hoops, watch tv (and have control of the remote!) or play games while you're waiting...pretty awesome. Will be trading in my second vehicle next year and will be purchasing here again for sure.

Pat Leochko

Very helpful and friendly staff. I wouldn't shop anywhere else.

Jennifer Smith

So back in October we bought a truck and have unfortunately had some issues with it. It was a 2016. Got in contact with Syd. And he went above and beyond for us to get us into a newer truck. Threw in some extras as well. This place has been awesome to us...from Syd in used car sales to Yusef in finance. They treat you like family. We pick up our new to us 2020 F150 tomorrow.

John Woo

Good price, salesman CHAD excellent services

Michael Kent

Amazing and very friendly

Jonathan Hughes-Khatib

I dealt with Abe and have to say I had a great experience. I got a price for my car that I was happy with and felt 0 pressure and 0 haggling. They even paid for my taxi home (long ride). Highly recommend.

Grant Turnpenny

I dealt with Pete B and had an awesome experience! He is soo well versed in auto's of any description! And I really feel he bent over backwards to try and get me the best Price! I would highly recommend him. Grant T

Chad Protasiewich

Always friendly Ask for Tito personally he provides the best service he is a assistant sales manager!!!!

B M

Went here awhile back, got screwed around after I noticed a used truck I was very close to buying had a huge dent from the previous owner from jack knifing a 5th wheel. They told Me they’d get it repaired before I bought but when we were talking numbers again they said it’s my problem and id have to get it fixed myself. Very high pressure and terrible experience wouldn’t go back to Kentwood.

Belinda Lewis

Do not use them. They do not know how to communicate with a potential buyer. They claim they are working on things but no one communicates anything with you. The worst dealership experience I’ve ever had!! Stay far away!!

Barry Lawrence

Helpful salespersons

Rishabh Paul

I recently bought a Volkswagen Jetta from the store and their salesperson Kartik is the man you need to go to!!, will provide the best deal rate in the town. Moreover, He is very polite and helpful!! The comfort that I felt is something you cannot feel in any other store!! They will help you the find the perfect match for you!

Paul Letourneau

I was looking for a used truck and when I talked to their sales guy Dill, he confirmed that I could put a deposit on a specific truck. But by the time I got to the dealership later that day, they sold the truck without letting me know. Then he tried to put me in a run down Dodge that was 5k more. When I told him I wasn't interested and wanted my deposit back, he said no problem. 3 days later, I called again asking where my $500 deposit was and why it hadn't been refunded yet. Dill said he would do it right away. Another 4 days later I asked him again to refund my "100% refundable deposit" and his response was... "oh ya, sorry... it's been busy" So not only did they try to bait and switch me with trucks, but once I said I wasn't interested in their more expensive model, they ignored my calls and wouldn't refund my deposit. Terrible experience. Won't be recommending them to anyone.

Karen T

I had never been there before and I went in to see about an Escape I saw online but ended up trading in my Edge for a Fusion Titanium instead. My salesman Leon was a true professional and a gentleman. Took the time to listen to what I wanted, asked a few more questions for clarity and was never aggressive or pushy. I also dealt with the Business Manager Yusef who was also just as great. When I picked up my car a couple of days later, Leon took the time to go over all the features of the car so I was familiar with where everything was before I left. They have a brand new, very happy customer.

Stefan Mills

We bought our 2016 Ford flex from Kentwood Larry and Ryan were the two salesman we had the pleasure to deal with. Larry is definitely straight forward and tells it as it is, no bs. Which made a stressful vehicle hunt into a very stress free purchase. They weren't pushy in anyway. Everything was explained in great detail. Thank you we are loving the new ride.

Mosaico Channel

I want to give out a special thanks to Sid in the pre-owned department, he was an amazing sales person and had the most incredible vehicle purchase experience with him!! I will refer all my family and friends to him for sure

ron muckler

Nice showroom, very nice , cordial salesmen, great vehicles, the showroom is a little out of the way, but worth visiting.

Colleen Antosh

Great, no pressure sales. Chad really worked with me to get the vehicle I wanted for the price I needed. Highly recommend. Feel free to tell them I sent you ????

Rhonda Rowe

Go see Pete, he will go above and beyond to help you find the vehicle you love

Jason M

I can't recommend this place enough, there was an error in my paperwork in favor of the dealership,. and they fixed it, without any arguing without having to call them over and over, they just took a few minutes to look it over saw the problem and agreed to fix it. Mistakes happen, its how they are dealt with that truly reflects the character of a person / business.

Yvonne Ijeh

On Monday I booked an appointment to test drive 2 suvs for Wednesday, since I'm looking to replace my current vehicle in less 11 months from now. I didn't want to let the sales rep know that I was looking, I just wanted to get a feel from different brands before discussing numbers. On Tuesday, the Salea rep reached out to confirm the appointment for Wednesday and which vehicles that I'll be test driving. Appointment was booked, everything seemed alright; until I showed up for my appointment on Wednesday. The Sales Rep which I spoke to on Tuesday expressed his concern about test driving during covid; which was odd because that conversation never came up over the phone on Tuesday; and that he needed to confirm with his manager. He asked why I wanted to test drive? I told him that my lease on my current vehicle will be soon, so I'm looking for my next vehicle. So he went to speak with his manager. His manager came over, introduced himself and all; so I asked what's the problem? I'm only here to test drive two suvs, not here to speak numbers yet, so why am I speaking to the manager? The Manager told me that since it was raining, and one of the vehicles which I wanted to test drive was in the showroom, I couldn't test drive it unless I was in a position to buy the vehicle now before he can authorize the test. So I asked, "why didn't Chad (sales rep) bring this issue up when we spoke on the phone on Tuesday to confirm my appointment? And how was I supposed to know that the vehicle was in the showroom prior to booking the appointment? The Manager couldn't provide an answer and just said I was welcome to test drive any vehicle in the lot ????. I told both of them that I didn't book an appointment to have my time wasted to walk around their lot on the day of an appointment just to find another vehicle to test drive, and not especially in the rain. I requested for a shuttle to take me back to the service department (my current was its maintenance service), which they didn't call and I ended up calling for my ride. So I left. They will most definitely NOT be getting my business when I'm in the position to buy.

Shawn Hradec

Sid Fayad was my salesman and he went above and beyond to get me the truck I wanted and definitely exceeded my expectations... thanks again Sid your friendliness and knowledge in the car industry is going to go a long way, I’m loving this F150

Val mu

Friendly people

Melanie Mireault

So happy that we decided to purchase our new (used) car from Kentwood. Miles above the competition in terms of the service we received - we never felt pressured, and always felt listened to. No shady tactics to try to get us to go over our budget. Shout out to Ramond for hooking us up with a great car that met all our needs, and was significantly under our budget. I would recommend Kentwood, and Ramond, to everyone!

Vanessa Adolphe

Excellent service especially from Abe. Went the extra mile for us :) I recommend 100%

Calvin Enokson

I accompanied my daughter when she shopped for a used vehicle. Daniel Mighty greeted her with a smile and reviewed several available vehicles in her price range. He was able to bring up service, accident and provincial registration history for each. He never tried to sell her something beyond her budget. She excitedly left the dealership owning a two year old Caravan. Thanks to Daniel, the Manager, and the finance officer at Kentwood Ford Go Auto used cars.

kev chouin

Best customer service I have seen at a Ford Dealership. Best support after sale. Employees are very friendly. I would strongly recommend anyone shopping for used/new vehicle to begin their search at Kentwood Ford

Cole McKelvie

I've bought 2 cars here. Always quick and easy.

Petra George

They were good help us get what we want

Muriel Laboucan

Got a used SUV last year to build my credit I was only supposed to keep it for a year so I could trade. Ok...no problem. 10 months after getting it the transmission went...they got me into a minivan saying it was safe all repairs had been done. A week after getting the van realized the brakes are shot after weeks of calling and voicemails they took it into the shop stating there was only a rock in the brakes. Left the shop it still did the same thing. I live I Grande Prairie and don't go to Edmonton often. Since then they have been ignoring my calls and voicemails refusing to replace the brakes. Very disappointed in the service here. STAY AWAY from Kentwood Ford Used Supercentre!

Chuubrry

I just want to give a huge thanks to Kentwood Ford for helping us out! They people there were friendly and helpful and willing to be patient with us????. Big shoutout to Ramod Lebunasin for helping us out and coming out to help us even though we were complicated but still helped us to the end with a smile on his face. Huge thanks to him! Keep up the good work!

Arsh singh

Great

Jessie s

Don't go here trust me

tina Main

Ty Larry Wood and Kentwood Ford for making this purchase easy and stress free.

tony dwyer

Larry wood is a great salesman who goes above And beyond when it comes to helping people but they need to do better inspections before selling you a vehicle. I’ve had my truck 6 months now and from the first week I’ve owned it I’ve had to get it towed at least once a month and have had over $7000 in work done to it and it’s still breaking down. Broke down again today. If you decide to buy a used vehicle I would suggest trying another dealership because these guys do not sell quality vehicles. They don’t care how it runs as long as they sell it. Shame on you Kentwood Ford

Melodious Bow

Good place also depends on which vehicle you're after

Tori Nyob

Larry Wood... is an amazing, down to earth man. Ty for all you did to get me and my girl in a safe reliable vehicle. Kentwood ford was easy and fast to deal with.

Sherri Vegso

Very family friendly staff

Lee McLean

They have good staff n good service...will get anyone into a vehicle...no matter how bad credit is they find away...Third time I've been n they get better every time. Here is my third vehicle....

Dan K

I use a proxy cell number. These guys sold that number and it's getting spam. Would never recommend any company who sells a phone number. Not to mention they didn't want to make a deal on a car (asked for 1k off of 30k), wasn't going to bring that up, but I'm happy to drop a bad review after they sold my number.

Gordon Scores

I purchased a 2017 Focus ST through my Sales associate Ryker, he was phenomenal to work with and made it very easy to get the vehicle I wanted. Definitely work with Ryker if you can !

Al Hayduk

Nice place to shop for a car indoors.

Saurin Rahman

Cool place! if you love cars!

Muwahib Mohamed

As soon as I walked into the place I felt comfortable with doing business here. I had a wonderful experience here buying my first car. George is not just a sales guy, he’s your best friend looking after your interests and knowing exactly what you want and what you need. I was treated like family and always warmly welcomed and was served with the best service I've ever seen. I found the right car for the right price, and I couldn't be happier! It was also great to work with Yusef, the Director of Finance, who provided quick, no pressure service. I would highly recommend checking them out if you are looking for a new car I would highly recommend checking them out if you are looking for a car

William Cardinal

Nice showroom, very b Clean

Chelsey Greentree

I came here this week to look at an atlas they had in their inventory. I had spoken to Chad on the weekend about what I was interested in and said I would come in on Monday to look at it. He was excellent with communication, knowledgeable and kind. When I showed up on Monday he had the vehicle ready out front, clean and ready. Super classy touch. I appreciated that. He showed me that he had looked up fuel economy stats on the vehicles I had mentioned being curious about. He was completely prepared but yet not pushy at all. His easy going nature, honesty and kindess really stood out to me. In the end we couldn't make the numbers work to secure a deal but I will hands down recommend him to anyone. You will be in great hands at Kentwood Ford- Chad is amazing.

Jean Gibbs

Had to go to dodge dealer to find a used ford. Incompotent sales snd rude Management.

Eva Blakeman

Dealt with Abe and he was not only professional but enjoyable to deal with in purchasing a used vehicle. He was patient, well versed and helpful when going over the vehicle as well as in post purchasing steps. In the future I would return just to buy from him again.

Ben Cooper

Great dealership. Larry Wood and Saleh were awesome to work with when purchasing my new to me mk7 GTI. 100% recommend if your looking at buying a used vehicle.

Chad Erickson

I highly recommend this dealership. Lee is an amazing salesman with outstanding customer service and the finance department was an absolute pleasure to deal with!!

Rick Blanchette

Kam was an excellent sales rep.

Eugene. Rollinson

I recently purchased a Ford Taurus from Kentwood Ford. The salesperson was far to serious and on the cold side. When I test drove the car it was filled with air fresheners. I decided to purchase the car with the condition the air fresheners were removed and the car aired out I picked up the car 4 days later the interior was litterly sticky and covered in grim and cigarette smell was overwhelming! Ov

Thomas Lougheed

Purchased my ‘17 F150 last month from Kentwood Used. Larry W, as well as the help from Ryan W made the decision to purchase a vehicle from there very easy. I didn’t feel pushed into anything, and they honored a negotiated price for a couple days to think over and ensure I was making the right choice. Larry was to the point, no BS, and straight-up front honest. I appreciated that, as dealing with previous dealerships in the city I had the opposite feeling walking away. In the end I am very satisfied with the customer service I had experienced. They went out of their way to put the customer first, something I feel is few and far between now a days especially when purchasing a vehicle.

Diane Waterhouse

Went with my granddaughter who was buying a used car. Sid Fayad helped her through the whole process and is highly recommended. No pressure. Very helpful staff.

A

Sales manager was not pleasant to deal with he was very condescending. Maybe needs to be reminded that good customer service goes a long way in ensuring repeat customers and whether customers send their friends there. They've lost our sale and we will tell others. Basically was going to rip us off on our trade in that another dealership quoted us more for and made us feel stupid even suggesting it as a trade in. It is in great shape and not very old. So we will wait for another dealership to have the right vehicle us.

Malcolm Smith

They only want me to buy a car, didnt have what I want, tried pushing me into something I didnt want

Ray Graham

Excellent to deal with

Marc Parent

Big thanks to Larry W for finding just the right truck for the right price for our family. I was dreading having to buy a vehicle but as soon as I met Larry I felt at ease. He wasn’t pushy or aggressive. Looking for an excellent used vehicle?, not sure what to buy? give Larry a call!

Taryn Williams

Beautiful store. I dealt with Ramod when I got my SUV and absolutely loved his service! He was friendly and easy-going and really a big reason why I decided to buy from Kentwood! I would highly recommend anyone to go here.

Elexa Davis

Such great staff! I went to look at a specific vehicle that I saw online and didn't realize the used department was a different location. When I pulled into the dealership, the staff member directed me down the road (with full directions including which lanes to be in) to get to the used dealership. He had also told us to ask for Ryan Wood when we arrived. When we did, Ryan directed us to a wonderful sales representative, Karlo David. Karlo pulled up, cleaned, and showed us the vehicle I was interested in. While he was doing all of this, Ryan was shooting the breeze with us in the main showroom and was incredibly personable. We later found out that he was the sales manager there. Ryan did not come across as the typical sales manager (e.g. pushy, money focused, etc). When we did look at the vehicle, Karlo was incredibly honest and up-front about everything on the car. He told us right away as he was pulling up the CarFax that it had been in an accident 50,000km prior to trade-in and the break pads were fairly low, so would need to be replaced in about a year. This experience felt like a very laid-back and stress free car shopping trip. I ended up buying the vehicle I went in to look at. I would recommend this dealership to anyone.

Bree Protasiewich

Very friendly, knowledgable and attentive staff, great customer service.

William Sprake

Great young Abe

moustapha diop

Best Dealership ever in town I bought a Dodge Journey 2016 car was great brand new nice and clean George a nice guy help me to get this car got an appointment today with George and after few hours I got approved took my car at home same day definitely I will suggest this dealership for everybody thanks George thanks kentwood Ford.

Cynthia Nedbaluk

they listened to what I was looking for :^)

Red

Just bought a used jeep from chad at Kentwood it was over all a good experience Ryan wood sales manager was easy to deal with fair on our trade and did what they said they would they did most of the deal over the phone as we were from out of province and also delivered half way nice to see there is still good car salesmen out there and good dealerships thanks

Darood Sandstrom

I have nothing but good things to say about the car buying experience I've had at Kentwood Ford. Pete Bode was honest and helpful in getting the kind of vehicle I wanted, after about a week of looking and keeping me updated with new vehicles coming in. Will definitely be returning when I'm in the market for another vehicle! Thanks Pete and gang!

Derek Combden

Pete Bode was wonderful to work with. Did everything he could to help us reach a fair deal and exceeded our expectations. Great service and made us feel welcomed. Would definitely recommend.

M S

Joseph went above and beyond to find me a vehicle best-suited for my needs, at a fair deal. He was straightforward to work with and created a stress-free environment. Highly recommend!

Sanjeev Ghataura

I bought my car August 15th from Tanny. At first the staff at the dealership was very nice and accommodating, it was all very exciting as I’m a student and this was my first big purchase. I could’ve bought a car privately but I don’t know a lot about cars and thought I could trust a dealership more as buying a car is a big investment. I drove down from Calgary to get this car. Before buying the car I asked several times if the car has 3M on it and there was previous damage on the car so I asked to get that fixed. They were able to fix the damage and misled me to believe that there was 3M on the hood and bumper of the car. Once I purchased the car it took over 2 weeks before I received the car and was able to drive it. It has now only been 5 months and the entire front bumper now has paint chipping off. Every time I get a car wash more paint comes off and since it’s a white car I have to get them more often than most. I’ve since found out that the entire front bumper has been repainted which the dealership neglected to tell me. This has all been extremely disappointing as I bought the car in good faith and assumed the dealership was acting in good faith as well. I know now that they were not and were just eager to say whatever they needed to say to make me purchase the car, I feel as though I’ve been cheated and taken advantage of. This was my dream car and now it just makes me sad to look at because of how much paint is chipping off the bumper. You assume when you spend so much money on something that it won’t start to deteriorate so quickly and I am now stuck dealing with the consequences.

Jonathan Alyward

Very helpful and friendly team here. Great that there was so much stuff for my kids to do while looking at vehicles. Our salesman Khalil was amazing and worked with us to find 2 vehicles that met our needs. I would and will be recommending this place to everyone I know. Great experience.

Richard Schulz

No used cars under 9000... not even an option to search?

logan lacoste

Highly recommend Sid in the used car department . Excellent to deal with and took care of me and my wife exceptionally

David Merritt

I just purchased a truck from KARLO DAVID and hands down I would purchase another vehicle from this sales guy! He is 120% completely honest, I was goin to buy another truck and he told me straight forward that it needed work! Most other sale people just push the sales on you without mentioning anything. KARLO DAVID has an awesome attitude and a very honest sale man! If you are looking to get a vehicle I would see him for sure!

Darwish Elkadry

Great Place

Marjorie Kay

Great customer service Thanks Larry and team

Sarah Castor

Would recommend this dealership was very professional, and awesome salesmanship. Very happy with my purchase of vehicle.

skter girl888

Friendly salesman, need to work on customer service after the papers are signed.

Lou VANDERHAAK

Bought my 2013 Dodge Dart back in Dec 2018 . I was told then that it was all I qualified for but if I made my payments on time for the first 6 months and built positive payment pattern that I could upgrade . Too no surprise, despite making all my payments on time I was rejected . Then anything that could go wrong did go wrong with the car . 4000.00 in repairs needed.. after only 8 months . When I brought it up to the sales guy ( Chad)his only response was " sorry your having so many problems with your Dodge Dart " Really ? Leads me to believe they knew exactly what they were selling me . Very dishonest, just taking advantage of people who are trying to build their credit and have limited options . Everything I was told was lies . They talked about Kentwoods integrity and how they take care of their customers.They don't care once your name is on the dotted line .

Teta Tina

Great stuff and service!!!very polite, experienced people!!! Recommendations to every one!!

Rita Powery

will give more details as soon as a deal breaks through. So far promising!

Fabiolla Enache

Best place to buy cars in the city! Excellent customer service!

Chad Weatherall

Great selection of vehicles and solid service.

Ken Clark

Awesome place to buy a vehicle

Patrick Bower

Fantastic customer service! Pete Bode listened to me when I told him what I was looking for, and did everything he could to ensure I was getting the vehicle I wanted at a fair deal. No pushy sales tactics, no hidden agenda, just people helping people. Thanks Pete!

John Fowler

They work hard to get you what you need.

Garrison Daoust

I had an amazing experience with Joseph Alonesissi. Amazing service and super friendly. He truly has your interests at heart.

tejinder singh

Excellent service, the staff was super freindly. Tany made the process super easy and efficieny. Thumbs up.