Reviews of Capital Chrysler Dodge Jeep Ram (Car Concessionaire)

Renee Sobie

First time visiting service dept … brought my Cherokee in for a much needed oil change! Dealt with Martin Brown as my service advisor- he greeted quickly; very friendly; got me registered as a new customer in a timely manner & then directed me over to the quick lube lane & then explain what was going to be done, which was a nice added service! He ensured the lube lane processed my invoice so I could pay & get back on the road! Thx … will be back for my windshield & regular oil change service

Moredan Oneman

Sammy and Danny went above and beyond to make sure we were treated amazingly. Not only a beautiful place, but the staff are top notch. Such care and professionalism...they looked after everything with a level of customer service I haven't seen before. Loved the friendly door greeter...if you want to feel like family, this is the place. Love my new car!

Monaco Fernando

The Service Team are very professional. I didn’t have any concerns to drop my truck with them. Also they are very fast and reliable. Martin, the advisor, have been taking care of my truck pretty well. If you are looking for a brand new car or even used ones, look for Dhiraj Batra. He is pretty much knowledgeable, polite and friendly. Ted Bryan, finance manager is also friendly and gave us many important advice! So thank you all for your business. ;-)

James Cormack

Why would you waste my time? I made an appointment on a Wednesday to see a specific vehicle on the upcoming Saturday. The day before I reached out to the sales person to move my appointment ahead by a few hours which they confirmed was no problem. When I arrived the salesman was expecting someone else as they called me by another name and seemed to only vaguely remember that we had an appointment and that it had been moved up. After having to inform the sales person what vehicle we were supposed to be looking at (this was previously discussed when we made the appointment) I was told he had to go see if they still had it. Guess what they not only didn't have the vehicle they didn't have anything comparable to drive. I took the day off work (yes I normally work Saturdays) specifically to go see this one particular vehicle. What kind of customer service is this? Sales person barley knew we had an appointment and not only did they not have the vehicle ready for our appointment time they didn't even have the vehicle period. They had from 1:49pm on Wednesday until 1030am on Saturday that they could have informed me the vehicle I wanted wasn't available. I even reached out on the Friday and could have been told then. Sales person claimed vehicle sold the day before (vehicle is still listed online as being available). Fine but tell you prospective customer before they come in instead of wasting their time. It would have went a lot farther letting me know that you didn't have what I wanted and try to entice me to look at something else then let me show up for no reason. Shows a lack of preparation, honesty and customer service which I think is completely inexcusable.

Neila Moltzan

I am so thankful I went to Capital Dodge for a vehicle. I had been searching for quite awhile for an affordable Caravan to meet my family and my own needs. Many dealerships falling short of the mark and not listening to me. After viewing Capital Dodge's inventory online, I found the one! So, down to the dealership I went, with family in tow. I was instantly met with a warm and welcoming environment. We were helped by the salesman JT. He was extremely helpful and knowledgeable on not only just the Caravans but all vehicles! He ensured we received the best price and best service possible. All of our concerns were addressed and met. If you're in need of a new or new to you vehicle Capital Dodge definitely turns the key (or push starts) the best experience possible.

John Jabbour

Been to so many dealerships and I got to say this has been my favourite one. I don’t even own a dodge product and Paul El-Hayek in service was able to take me in on such short notice for a tire repair. I was able to make my meeting Calgary with the help of Capital Dodge and Paul. Thanks a lot and I will be back for all my service needs.

John Espanol

Just picked up a 2021 Jeep Rubicon from this dealership. Ian Wong was a pleasure to deal with!! Cooperative, understanding, and full of product knowledge. I will definitely go back to this dealership for another Jeep. Very clean, a great location, and a great experience.. THUMBS UP!!

Tay Simone

I'm always satisfied with my experience when getting my Jeep serviced. The guys are great and efficient. I appreciate not being pushed to do more than necessary and I leave smiling :)

Jake Knoeck

I dealt with Brittany Stewart and the service was great and I rate my experience with her 5 stars

mike rowell

I purchased my second vehicle from Capital chrysler and just like the first time it was a great experience. Nathan my sales is a pleasure to deal with and very honest on what they are selling. I've had absolutely no issues with either of the trucks i bought from them. no hidden fees, and overall excellent experiences. I would highly recommend to anyone looking to purchase a vehicle to connect with them for sure.

Greg Albin

Geoff Wow I’m impressed that you replied and provided the detailed context . On that alone I’ll bump this up a 5* Pros: Speedy Service , The service reception was great and they gave me a ride to airport for now charge which is totally a $40 dollar value . Cons : 1 service I requested NOT to be completed in writing was performed and I was charge for it .also There was an electrical flashing sevice completed for $180 . I don’t really trust that this actually took 1 hour having some experience using vehicle CPU module access tools abs how quickly they can be completed … seemed like a cash grab .

Denis Crotty

Service was good for a dealership, as I dread coming to the dealership in general. My advisor didn't push any extra work on me, as I was only in for a recall, and was happy to provide a quote of the recommended work that I could take with me. I plan to go over this with my regular mechanic. Staff at check out was very friendly and helpful. I can't give 5 stars as I was also called by the sales department wanting to discuss trading in my car. I have no interest in doing that and the sales call was really unsolicited and unwanted. The sales person had a hard time taking no for an answer.

Nagdi Awad

Thank you so much for your help and the experience of a visit was a great experience And Patrick EL- HAUEK is extremely helpful and friendly thank you very much We are not from the city were like 3 hours away But when our jeep needs to be served as needed Capital dodge will take care of our Jeep capital for life

Carlo Lagazo

Fast, reliable service. I had an appointment for service at 7am for my truck and I arrived a bit earlier at their parking lot. Patrick, one of their service advisor, came walking down and let me drove in at 6:30am. That was great! Then got a shuttle service to and from my place. Roy, the shuttle service driver was a great guy! I am very pleased with this dealership service. Would be using Capital for future services for sure!

Courtney VandeBovenkamp

I had a very positive experience last week with Capital Dodge when I was travelling through Edmonton and experienced sudden car trouble with my 2018 Jeep Wrangler. I was having a very spotty electrical issue that a previous dealership was not able to resolve, but Paul (Service Adviser) made the time to see me on the same day that I called and worked quickly with his team to identify the issue and resolve the problem so that I could get on with my trip-- they also did a full inspection on my Jeep and resolved some issues as I was nearing the end of my warranty contract. I was also very impressed with the shuttle driver, Paul, who was very polite, personable and helpful. Overall, I had a very positive and professional experience for me in a pretty stressful time. Thank you very much, and I highly recommend your service to those needing their vehicle serviced! -Courtney

Vanessa Dickson

Patrick was awesome- did an air ride suspension delete and truck has never worked better. Thanks for the great customer service

Mohamed Sfaxi

The purchasing experience was very smooth in Capital Jeep. I would especially thank Nathan Thomas for his help.

Radio Active Scale RC

I had an Amazing experience buying my new 2021 Gladiator Mojave at Capital Dodge. I went to Capital because I previously purchased a new truck from them in the past and I was very satisfied with the sales service I received. I live out of Edmonton so my purchase began on line where "Ian Wong" from the online team helped me get into my new vehicle. He work diligently with me to complete the sale to my satisfaction. The gladiator was in transit during my first inquiry about it. He informed me when the vehicle arrived on the lot and within two days I was able to visit the dealership at which time we completed the sale. On the day of delivery Ian ensured that my new Gladiator was detailed and ready on time for my arrival. He took the time to go over the vehicle ensuring I was comfortable with its technology prior to driving away. I highly recommend Capital for anyone looking to purchase a new vehicle especially from out out town. The dealership inventory is above all other dealers I visited online and had the exact vehicle I was looking for, right down to the color which is rare.

Yanique Green-Ricketts

Big Thank You !!! to Nathan for setting me up with my Jeep, I absolutely love the vehicle I purchased and his customer service was amazing from start to finish. Keep up the great work !!!!

wayne miller

Great friendly staff, gave me all the options for my service with prices and were quick and efficient. Definitely check off their express lube!

Hailey Johnston

Absolutely amazing experience! Colin went above and beyond for me and I could not thank him enough! I would 10/10 recommend Capital Dodge.

Fiona Mitten

I have to say JT is quite a sales fella! I was not in need of a new vehicle, yet somehow I drove out with one!! ???? He was attentive, kind, genuine, I must say these are not always qualities you find in a salesperson. I’m grateful to have met him, and proud to add him to someone who will always be in my life.

Rachael Gabb

Amazing service from Jordan Patterson! Very knowledgeable, not pushy and a very nice guy. Great overall experience buying my new vehicle!

Ron Palmer

Jordan was great to deal with. Got us the van we wanted when we wanted with no hassles. Definitely worth the deal

Kizzy Cermak

Sam choucair was our sale rep and what a amazing person he was able to find us the right truck with amazing price. He made making a big purchase easy an feels right would come back again ☺️????

Annette Vaugeois

The service department was amazing in scheduling an appt at the last minute for a leaking tire. The report they provided to me was quite helpful in planning the next set of maintenance, and the staff were friendly. Minus one star as there was a no one at the service reception for quite sometime to take payment and hand over keys. Otherwise a positive experience for a not so positive reason for being there.

Ruth Schleper

By far the best New vehicle buying experience. Troy Berkey, internet sales manager, was prompt with replies to my inquiries on specific vehicles of interest , and kept me up to date as to when it would be on the lot to view. Troy answered all my inquiries regarding the vehicle's operation and it was evident he is very knowledgeable and helpful. Alex Yachimec respected the value of my trade in and came back with an acceptable dollar value on the 1st offer. Upon picking up my new vehicle, it was detailed and gassed up, ready to go. Have zero complaints with the purchase process. Hope that the service department will be as helpful, when my new Chrysler needs maintenance/service. Thank you Troy.

Jordon Sawyer

price was at $10,778 on the way to the dealership, halfway there it jumped well over $12k. when we got there and asked about it, they didn't even bring it down to the original price. then they were going yo charge me a $599 "dealership fee" but instead they raised the cash price to over $11k so my final all in price didn't change but the sale price did. on top of that, they didn't disclose an accident that happened to my vehicle, tried telling me that the engine light was on "because it hasn't been turned on in a while" took it into the shop at the dealership, cleared the code, then on the way home it turned back on and my salesman has no idea of any of this. absolutely horrible experience purchasing my first vehicle and i hope nobody else gets as screwed as i did.

Eric C

Went in to buy a gallon of oil, salesman sits me down after I tell him I got a diesel truck and an older half ton I could trade in for a new truck. He had me to sit down with end of the year aggressive sales deals to move vehicles he said. Laramie 1500 95k, sport 75k, I'm insulted and wish him good luck.

Jason Mills

The service garage was okay, though a simple repair required overnight stay due to a busy garage (would have preferred to just bring it in the next day if they couldn't honour our appointment time). But where they get lowest marks is for the health and safety of guests. The shuttle driver was not wearing a mask, and only agreed to once we asked him to. Similarly, inside the showroom, masks were being worn by maybe 50% of people (a generous estimate for both staff and guests). During a pandemic, with surging cases in the city, I expect a little more care to be given.

Bruce Saunders

Great sales staff ( Sammy rocks! ) and Great finance ( Jeremy )…. And of course the Boss ( Robbie ) putting the group together. They worked the deal till we got what we wanted and drove away in her new Gladiator

Mandeep Tiwana

I bought a Brand New Ram 1500 Sport from this dealership, Ray was quite helpful throughout the process, some things took much longer than i was told they would, but over-all had a pretty positive experience!

Jennifer

Great customer service, Ruby and Dalen were friendly and informative. They took their time to help find the right vehicle for my family. I'm very happy with my purchase. Thank you.

Tim Rosenfeldt

My girlfriend and I walked into Capital Jeep just to take a look around, knowing I was in the market but with no intent to purchase at that time. Unfortunately, there was a salesman (or two?) in front of the building whose cheerful attitude was very obviously fake, noticeable by the way he turned his back and focused on his phone once he was told "I am just looking". Regardless, we went into the building, walked the lot, and returned inside for a second peek, meeting numerous sales people and employees who seemed truly happy to be there, and perhaps to see us. On our way out, that first salesman purposely ignored us, prompting me to comment to my girlfriend that I'll look somewhere else; after all, bad first impression, bad last impression, right? Or was it...? As I was starting my car, Sammy Choucair knocked on my window to welcome us to "my house" and apologize for the treatment he had noticed from a couple of the others. When I returned later and in the days following, Sammy did everything he could to bring in a Trailhawk — in Hydro Blue, mind you — at a mutually agreeable price. I am certain Capital attempts to hire only good people, and maybe the first I encountered was just having an off day, but, if not for Sammy taking the opportunity to talk to us at my car, I probably would have taken my business elsewhere, knowing the vehicle I desired was within 250 km from Edmonton. Aside from that first 30 minutes or so, my experience with Capital Jeep has been exceptional and I couldn't be happier. Thank you, Sammy!

James Buchanan

The ol heater in the Dodge Ram let me down. -35 and blowing cold air on the driver side … I called capital dodge and they were able to get me in with in two days. They did a couple test then came back with it needed a new heater core , so they changed it , and I’ve never had that truck blow that hot of air the whole time I owned it , so worth it .Patrick in service was great to deal with. All around good experience

Kerry Soosay

I have nothing but great things to say about the professionalism, the courtesy and the honour I have for the service received from Capital Dodge. We were treated very nicely and very well taken care of! Would absolutely recommend taking all your new vehicle purchase needs to Capital Dodge. Speak to Robby, he will hook you up!

lorene stuckless

Went to Capital Dodge today to get winter tires. Booked it on Thursday and was pleased they got the tires in and studded for in 2 days. Service guy was friendly and explained everything to me very clearly. I am always pleased with the service

Kevin Moon

Hi, I would like to share my experience of 2 vehicle purchases from Capital Jeep Dodge, my 1st was back in 2010 I bought a New Dodge Ram and this past Monday I drove away with Nice 2015 Ram, I purchased used this time, cause I’m back in school changing my career and saving $ this purchase around. This Saturday morning I’m just reflecting the last decade of the 2 vehicles I’ve purchased & I would like to recommend this Team to you, I am some pleased with the Sales & Finance Persons, my kids loved coming with me as they have hot chocolate and a real nice play area. As well my oldest son will be in the market this Christmas time, he told me yesterday he will be using my Sales guy. Thanks, Kevin

Brad Forrester

The Service staff were very friendly, professional, and knowledgeable on my service issue. They had parts in stock and it was taken care of quickly. Thanks Capital Service Team!

Judit J.

I came in with an almost dead battery on a very busy day without an appointment and they still made sure I am getting the best service like always I need it. I would not go anywhere else. The team is very friendly and helpful and I would recommend them to anyone.

Leah F

We finally got our vehicle back. Good job to the Service department. However, Customer Service was lacking in so many aspects. They only give excuses and apologies but not providing solutions. I appreciate your prompt reply. Since there's no loaner vehicle or rental vehicle provided, will you reimburse my Uber rides then? We are still waiting for our vehicle to get looked at. - Jan 05, 2022. Our Jeep Cherokee was in the dealership since Friday Dec 31st for service. We were told it won't be serviced until Jan 3rd because of the holidays which I understand. I asked for a loaner vehicle evening of Jan 3rd and was told they have cars available. Upon follow-up a few calls later, service department said there's none available. I called again morning of Jan 4th, was told they don't have any loaner vehicle for 2 weeks now. Their customer service is very disappointing. Most dealership will even pay for a rental car if they don't have any loaner vehicle available.

John Posty

We have recently purchased our 3rd vehicle from Al Dewan of Capital Chrysler and as before it has been an extreme pleasure doing business with Al.. Al's honesty, integrity and hard work is greatly appreciated by our family and this experience will be passed on to everyone that we know. Thanks again. Al.

Greg Arnold

We purchased our vehicle here. They worked with us. We're not from Edmonton and they helped us set up an appointment and take multiple looks at the vehicle. Overall it was a good experience. Sunny was excellent and very accommodating.

Merlin Draganovic

Fabulous service with Capital Dodge! Paul El-hayek was an amazing service advisor, he helped me with everything i needed! Will definitely go back for all my services. Thank you

sheila barber

It was a pleasure to deal with Jihad .He was informative and showed me options on used vehicles. He has come through with all his promises and followed up to make sure I was satisfied. Jihad has gone above and beyond of what was expected. It was great to deal with a friendly and upbeat person. I would recommend him to others.

Draza Vukadinovic

I had a very good vehicle buying experience. Found exactly what I was looking for. Friendly staff and comfortable atmosphere. If you go there just ask for Sammy, a very helpful salesman, I would highly recommend him to anybody else looking for a new vehicle.

Gil Pakino

100% recommended, thanks to Rissa, Danny & Sunny for a very amazing & excellent customer service.. These 3 guys went above and beyond to make sure we were treated amazingly. Not only a beautiful place, but the staff are top notch. Such care and professionalism...they looked after everything with a level of customer service I haven't seen before. Thanks for my son’s first dodge ram truck.

Gary Walsh

My car was a internet purchased. I worked with Ian Wong and from start to finish Ian provided an excellent customer experience. Even after the purchase Ian has reached out to ensure I was completely satisfied. I would strongly recommend Ian Wong to assist you with finding the next vehicle.

Jamie Wright

Had a good experience buying from Capital. Jay was great in sales let me test drive the car to my fiance work so she could view the car. Kept in contact throughout the process. He is also dealing with some issues we have which were nothing to do with him. Jeremy in finance was also fantastic to deal with explained things in great detail and made sure we were fully comfortable with our decision before putting pen to paper. 10/10 for both Jay and Jeremy. Detail guys need to step there game up however, Jay is taking care of this for us.

David Phillips

Dealt with Al Dewan. He was a great time!! Easy painless process with no headaches. Always willing to go above and beyond to make sure I have a fantastic experience. Definitely will go back if I need anything.

Ali Hovind

My husband and I bought 2 vehicles from Sam at Capital this week. He was very knowledgeable on the Jeep and Ram brands. Wasn’t pushy and got us in to exactly what we were looking at great prices. Highly recommend Sam!!

Rockinronni100

I had gone to another dealership 3 different times, every time leaving thinking my problem was fixed… Decided to go to Capital and have had no more problems with my Jeep!! Very impressed by the service advisor as he was very knowledgeable and will go back in the future. The only thing That Capital wasn’t able to do was arrange for me to be picked up at work when I got off at 6 pm. The other dealership always covered me for an Uber to get to my vehicle costing me nothing.

Ofer Milenbach

I purchased my dream car from Capital with the help of the lovely Brittany Stewart. I told her what I wanted, and an hour later she exceeded my expectations with a beautiful BMW. They offered me more for my Jeep trade than any other dealership(or what I would get private sale), and made the whole process seamless, exciting and FUN! Mya in finance worked her magic, and the GM personally came and introduced himself. Everyone I interacted with was so amazing, if you need a car… GO TO CAPITAL and see BRITTANY! You won’t regret. Thanks Capital, you rock. Sarah M

Arvee Jay Castro

Capital jeep is a great dealership, specially Danny Setera who is my sales guy. Very friendly, informative and helps me a lot, He even picked me up from my house to get the car as I have no one to drive me to southwest. All I can say is they’re the best. Good service, I love them.

Amanda Juneau

Capital Dodge is truly the best dealership I have ever dealt with. I have purchased many vehicles over the years and experienced many dealerships but the service and experience I had with Capital was top of the line for sure. Al Dewan was my sales guy who listened to every single thing I wanted and needed in my truck and only showed me trucks that had what I was asking for. He didn't push sales on me and didn't hide anything from me. He was honest about everything and really made sure that my needs and wants were met, and trust me I had a list. Husny Ismael was the general manger that worked hand in hand with Al to also listen to my needs and wants and made the paper work happen. Both these guys worked extra hard and went above and beyond what is ever expected to help me out. I would strongly recommend Capital Jeep with Al and Husny if you are ever looking to trade your current ride in or else make the leap on your first finance. I promise your experience will be amazing and well worth it.

Sheryail Maire

Moe was such a pleasure to deal with. Super kind, helpful and all around great salesman. They went over and beyond what I expected. Would highly recommend

Don Godard

Great friendly knowledgeable quick service from both Brittany and Ted. Thank you!!!

Pinkal Jha

We are in search of family car so we went to this dealership. We met Adam, he is highly knowledgeable and helpful. He will go to extra mile for great customer satisfaction. He has listened to us patiently and provided all the necessary information we required. I must say he is the best sales person I’ve ever met. This is what anyone needs to get important things sorted. I also want to thank Ozzy as he is very friendly and supportive. He took care of our kids while we were selecting the car, really great help. Everyone at Capital Jeep is helpful and accomodating. We will highly recommend Adam and this dealership to our friends and family.

Shamein Nezcroche

I had such a good experience at this dealership. The only reason I chose to come here was because my mother traded in her dodge for a newer one and told me her experience was super good and relatively fast. I had such a friendly salesman (Sunny) who really did such a fantastic job. Definitely recommend that anyone who is considering a trade or purchasing a new vehicle come here. You will be satisfied with the customer service and their great inventory !

Hunter Bartlett

Easy to find. Service manager doesn’t respond quickly. But staff seemed efficient.

paul bezaire

Steve K. provided a great customer service experience! A great price for my new (to me) van. Thanks!

Zachari Mark

I came here because of a car I’ve been wanting for a couple years now and my neighbour was the salesman (Mauricio) and he helped me and talked with Husny and they got me the best deal and really helped me over multiple different days. Thanks to the two of them I was able to get into the car I’ve been wanting. I recommend coming here as they do not push you to buy anything that you don’t feel comfortable. Feels like you’re family

Lar Buenaventura

Buying this Ram 1500 classic and experiencing how the dealer give me a great deal. Outstanding experience that you will totally recommend to your friends and families. Especially to the sales Diraj Batra and Alex, who really give us Great deal; and the support of Finance Mr. Bryan who explained clearly the deal and procedures ; and the assistance give by the service department; Paul and his team for checking the tire alignment and installing the accessories. Capital Team surpassed what client is expecting. Thank you and to God be the glory.

Dhesiree Solpico

Very nice experience with the tram especially to Ms.Raissa. Very pleasant and helpful… God bless u guys and more power!

Larry Andringa

Was great service and my advisor helped me out with a loaner while my vehicle was being repaired

Karie-Ann Janveaux

As I was driving to work in - stupid weather and became very greatful for having a vehicle that starts no problem, has 4x4 and runs perfect! All thanks to Ron Blunar at Capital Jeep off Elerslie road. He absolutely picked out the perfect car for me! Tnx again Ron!

Devin Macleod

I Had a great time dealing with Brittany Stewart. She got me the upgrade I wanted and gave me the best deal and could for my Jeep without any hassle or games. She's right to the point and will fight for the best deal. Even helped unload and load up the new jeep in -35 weather! She is well worth the drive from Fort McMurray.

Annette Lemire

I have left a message with the service department 4 days ago with a specific question. I never heard back so I left another message yesterday and still no word. Not impressed. I guess they don't want my business. I had to give them 1 star otherwise I was unable to post this review.

hunny6878

Had took $95 peace of mind package that includes multiple things which has car wash, rotation of tires also they didn't do it and moreover they gave my car back 1 day later after promising. THOSE ARE THE THINGS LIKE CAR CLEAN AND ROTATION OF TIRES ARE VISIBLE I DONT KNOW WHAT ELSE THEY DIDN'T DO IT..God bless

Paul Jones

Very pleased to give a five star review to capital Chrysler Dodge Jeep Ram in Edmonton. From the moment I walked into the dealership there was a positive and friendly upbeat atmosphere. The salesman Garry Dhaliwal was a pleasure to deal with and a great asset to the company. Entire transaction was handled effortlessly and at no point did I feel pressured to buy. Garry Worked with me on pricing and was happy to go negotiate fairly and honestly. I will certainly buy from them again in the future. Well done Capital team.

Taryn Desjarlais

Sunny was a nice sales men he helped me get into a beautiful SUV so props to him I recommend Sunny all the way, gave three stars cause the tall skinny suit dude who I assume was the manager was pushy and made me feel like he was doing me a favour, so thank you.

Jeff Miller

Absolutely no issues purchasing a brand new ram 2500 from this dealership. Adam was great and if I could, I would buy every vehicle from him. As soon as I told him that I’m a Chrysler preferred customer, he took my control number and gave me the proper discounts. A special shout out to stony plain Chrysler for telling me to go buy a vehicle elsewhere because they refused to honour the Chrysler preferred customer program! I’m telling everybody to buy from Adam at capital Chrysler!!

Dylan Goulet

I’m not going to mention the fact that it took over a month to get my vehicle back. I get that orders take time. The problem I had with Capital was that when the required work on the ignition and door locks was all said and done (and paid for) and I was handed the key fob things, one of them didn’t work. I went back in and asked why. I was sent off to the parts department to buy a new battery for the fob. So I did. When that didn’t work and I went back into the service department I was met again by the person who had dismissed me the first time. She was not at all bothered by the fact that the job I had just paid for was incomplete. Her apathetic shoulder shrug spoke volumes. So I guess I’m headed back on Monday. Once this fob is fixed they won’t be seeing me or my vehicle again.

Andrew Bardestani

Went to service my Ram 1500 and dealt with Basm, very quick and they washed by truck!! Anything you need for service ask just for him!

Sumaia O.

Been dealing with Paul in service for many years, he does not pressure me into having any extra work done as I have experienced at other dealerships in the past. If you need service done on your car Paul is the person to see

Ellie Strongman

We had a great time and day, it was a festive atmosphere . All staff were pleasant and very helpful. Keep up the great work Capital Chrysler Dodge, it was a great experience.

travis rogan

Awesome service and value. Will definitely be back for service and maintaince in the future!

135aia

Hi, my name is Anita and I would personally like to thank my salesperson Ian Wong for all the effort he put in to helping me buy my new Jeep. All of the text’s and phone calls and personal visits that I made during this whole process he still managed to be patient with me, reply back immediately and always had a smile on his face. All of the staff that work here are very friendly and professional. My experience with buying a vehicle here meets my expectations and then some. I had a very pleasurable experience from start to finish. I would highly recommend to anyone and everyone that if you are in the market to buy a vehicle you should definitely buy here.

Andrew Burns

Staff was great . You would think a unit bought at a dealer would have been gone through. Van not running after about one week . I guess it's as is and buyer beware. No comfort in buy from a dealership here !! Feel bad for the salesman he was great ! I'm left with the 70s-80s vibe of a "used car lot" I expected more !

Db Bar

Should really tell people about the hidden fees before they get the bill. I'll never use that service department again. Midas quoted me half of what they were trying to charge me. Shuttle drivers were really nice though so at least ya got that going for ya. ????

Prabhjot Singh Goraya

Dealt with Jay, amazing experience. Very helpful and made the process fast and easy. So grateful, keep it up brother!!

Dan Zylenko

Update: The sale manager has contacted us and has assured us the issues we had have been addressed and offered to make it up to us on post sales support. He was apologetic and seemed to truly regret we had a bad experience. This is the worst experience we've had buying a vehicle, new or used! The salesman although polite and courteous, had very poor product knowledge and did not seem to be prepared at all. We gave him details of what we were looking for in a new vehicle, and even pointed one out that sparked our interest. He produced four other vehicles that didn't meet our requests before finally showing us the one we pointed out in the first place. His sale job was basically, here's the key, take it for a drive. No real explanation of the features of each vehicle beyond the basics. We decided on a Jeep Grand Cherokee L Limited. When we came to pick up the vehicle, we set an appointment for a specific time. We arrived on time and had to wait over 10 minutes as the salesman had to go find the vehicle and bring it up front for us. The introduction to the new Jeep was short, incomplete, and in some items, incorrect. We even had to point out that the wind deflectors that were ordered at the time of purchase (and we were told they were in stock) were not installed. He had to go find out why they weren't on the vehicle from service. Turns out they were on order. He promised they would be in the following morning and he would come get the vehicle when they came in to get them installed. He picked up the Jeep the next day and drove it to the dealership. Turns out, he didn't check before bringing the Jeep in and they had not arrived. He came back the next day and finally got them installed. When we got the Jeep back, on both days, we found almost all of the vehicle settings had been changed for the 8km drive he took. I would not recommend this dealership to anyone. The salesman was either new, or untrained. Either way, there should have been a senior salesman or sales manager overseeing him. We expressed our frustrations to him on the sales floor. He did nothing but a brief apology and the dealership didn't appear to even notice even though there were staff all around us and in earshot.

Susan Desrochers

Paul took care of all my vehicle repair problems in an amazing time frame! It was stress free, polite, honest service. I’ve dealt with him over the years and he has always been helpful and reliable. It’s like dealing with an old friend that you can be comfortable with. Very happy with my service!

philip donison

They are amazing. Friendly and welcoming and not over powering. They are not like other car dealerships where you feel like shark food getting tossed into a shark tank. Bad credit great credit they don’t care and will find you the best possible deal and make it happen comfortably to best fit you. Never been more impressed.

Mike Warren

Very high pressure sales staff. We were given excuse after excuse as to why our delivery date was delayed. It took 13 days total from time of deposit to delivery date and the vehicle only had to come from calgary. We were told they needed to trade a vehicle to get the one we purchased and that is why it kept getting delayed. Which in my opinion is not our problem. The deal included the vehicle plus winter tires thrown in, and come delivery day the salesman told my wife that the all weather tires on the vehicle were sufficient because they have the snowflake, therefore did not need winter tires. Regardless of what is on the vehicle my deal included vehicle plus tires so not sure why he tried pulling that. In the end we got our tires. Main issue was the delay to get the vehicle. We were told first it would be 4 day, then maybe a week, then Monday or Tuesday at the latest and we did not end up receiving it until Wednesday. I have purchased many vehicles and have never had to wait remotely that long, including a vehicle that was transferred from another dealership. Finance was good, quick and responsive. Vehicle was in good condition when it showed up and we are happy with the vehicle.

Zubair Bhatti

I had an absolute amazing experience with Paul the Service Manager at Capital Dodge he was extremely helpful, knowledgeable, and transparent about the work done to my vehicle. He even went the extra mile and explained what I should be prepared for in the near future. Thank you Paul for all your hard work I will definitely be a repeat client!!!!

Najla H

Hello, So 3 months ago I got a new car, Sammy & Ted helped me incredibly. It was one of the best experiences ever, especially with buying a big purchase.. Unfortunately 3 months later I’m back because of a car accident, but I was in the best hands from the minute I called them to the day I picked up my new vehicle and even after. This time with the help of Ozzy as well. They’re all really amazing people and you can tell they care about their customers. Thank you guys again for everything & I shall see you in a few years!

Maria King

My husband and daughter were in there today to get a used ram 3500. Rami Rahal was there salesman. He could not stop bragging about there experience with him. From keeping them warm to keeping them fed when they where hungry. Very smooth from start to finish. Would definitely recommend anyone to deal with capital dodge. Including Todd from the financial department. Thank you capital dodge for helping my husband get into his dream truck.

Jeremy Girard

Service advisor was really nice and so was my shuttle driver but the fact that I brought my truck in for a safety recall and software updates and service contacts me about a laundry list of things that “need” to be done for $6000 is absolutely ridiculous. Granted my front axles needed changing but for $1700 their cost is outrageous! One of the things that sticks out on the list they gave me was changing out my rear differential oil when they never even removed the rubber plug to check it in the first place. Not impressed by the attempted gouging for service with only an offer of 10 percent off if I did decide to get anything done. It’s just another reason that I don’t go to the dealership often because the price mark up is astronomical.

Heather Bourgeois

We made several trips from Fort McMurray to deal with Brittany. She was extremely professional, understanding, and an absolute pleasure to work with. She took away the stress of purchasing a new vehicle and I cannot thank her enough. Jeremy in the finance department is a rockstar. He didn’t try and over sell me on anything and honestly had my best interests at heart. Thanks for everything guys!

Tracy Podaima

My experience..... noticed a vehicle online, showed interest, booked a tentative test drive, when I went to discuss possible vehicle purchase with spouse price had gone up from 6778 to well over 10000. When I canceled my test drive, I got a reply from Rami Rahal (sales manager) asking if I would still be interested if they kept the original price. Another dealership that only cares about their own pockets....extremely disappointing! I really did expect a better representation of the brand!

Smith Monica

Went into the dealership looking for a van that would meet my requirements and I left with what I was looking for , had the best customer service , I had spoke with Tylor and couldn't have asked for a better guy , he was very friendly and informative . So happy with my purchase .

David J

If you’re in the market for a new vehicle or have a vehicle you’ll like to get top dollar for make sure to contact Danny Setera

Derwent brats

Al Dewan is the best salesman in Edm This was my 3rd truck I’ve bought from him ,he puts up with all of my 1000 phone calls a day lol Thx again Al

Rob V.

Terrific service, I needed my truck repaired quickly to go out of town for work. Paul and the shop technicians did an excellent job quickly finding the issues and getting repairs done. Paul and crew thank you.

lcn66627

Capital was fantastic to deal with. They were able to track down the exact make and model I wanted and get to me quickly at a time when there are so few cars available. The buying experience was simple and easy and went as well as I could have hoped. Very happy with my new Charger!

Dale Richardson

John was awesome to deal with. Highly recommend going here for services

dina lasytchuk

Thank you to Colin and Ray for getting me into my new dodge ram 1500. They worked with me the best they could even when my hands were tied up at work. I highly recommend Colin he looks after his people. Works with what you can handle and doesn't get your hopes up like other sales men do In other dealerships.

Ashley Hume

Worked with Danny as a referral from one of my friends, who loved working with him, and so Did I! Danny was open an honest and didn’t hid anything. Went above and beyond for me to make sure he could pick me my favourite vehicle and that it suit all my needs. Would recommend him/them to anyone looking for a vehicle.

Tyson Crerar

I’ve been to capital a few times already and every single time I’ve been treated like family from top down. Paul from the shop has been crazy good at answering all my concerns and questions. Hailey from the front desk has been amazing with customer service. Highly recommended coming here for a new vehicle or maintenance! They offer free shuttle service too with amazing customer service from Roy