Reviews of OpenRoad Mercedes-Benz Surrey (Car Concessionaire)

Jack Yang

The cars on display were quite nice, however they were mostly AMG models (not exactly anything a normal family would buy). They also didn't have any GLBs around the lot...? We walked around the dealership for about 10 to 15 minutes. There were 4 sales consultants at the time. 3 stayed at their respective desks while one was helping a customer. No one bothered to greet us during this time Sunday afternoon. This was a pretty underwhelming experience for such a luxury, highly respected brand.

Arman Mesri

Amazing, amazing , amazing service. I just had a nail in my tire and no appointment. Alexander and his team were great they fixed my tire right away. To my surprise they even washed my little smart car. This dealer ship is my to go place for my smart car. They have exceeded my expectations every time I have been there. Needless to say that price is very reasonable. Once again thank you to all of you and special thanks to Alexander.

Vanesa Perte

I’m a first time car buyer and I just bought a new 2021 Mercedes C300! Andy Dhanoa was the salesman who helped my boyfriend and I and he went above and beyond to really give us what we were looking for. My boyfriends dad has been in the car business for about 25 years, so he's much more familiar than I am when it comes to how these things are supposed to go. With that being said, he was really impressed about Andy’s dedication on getting me what I wanted, for the price I wanted. If anyone is looking to buy a Mercedes, I highly recommend going to this dealership. Not only was Andy helpful, but so was their insurance staff. Thanks so much guys for helping me get my first car! Couldn't have had a better experience :)

Jordan Lawrence

I was served by Max, he was incredibly knowledgeable and showed willingness to help. I was honestly surprised as to the level of service i received when I had arrived to check out a couple cars. 10/10 would recommend this dealership. Max was friendly and helped me better understand what would best suit my needs.

Kathleen Sukkau

The staff in the service department is super friendly and helpful

Nariender saini

really good experience, my dear friend bryan pan helps me to find my first car. makes my dream come true ????☺️

Jordan Lopez

Working with Ray and the Open Road Mercedes team was absolutely fantastic. They made the entire process easy and no pressure from anyone. I really appreciate they're efforts and will continue to purchase from Ray and the OpenRoad Mercedes Team.

Tarek Elganainy

Avoid the service center, they totally ripped me off $500 when I took my car for service and they gave me a courtesy car. Right after I left the dealership I realized there is an issue with the car, it was driving slanted and I had to hold firmly to the wheel. The next day when I went to return it I realized that the tires are punctured, and now it all make sense why it was driving that way. They didn't believe what I said and they charged me for $500. I guess they don't appreciate honesty!! That's in addition to many other inconveniences I faced with that place that I won't dig into now. Totally avoid that place for servicing your car.

Lee tain

Amanda is a very helpful service representative. But this location is way smaller than another Mercedes. No drinks, no waiting room, nothing you need. If you wanna take services here you'd better to ask someone to take you.

Urban Farmer

I just bought a vehicle from this location. The salesperson, Carmen, has been extremely helpful. Carmen is very genuine, resourceful, and caring. Throughout the process, I never felt any pressure from Carmen. She is very down to earth and trustworthy. She makes sure that I am satisfied with all aspects of my purchase. All other staff members I've encountered are also very friendly and helpful. Sam took the time to explain the functions of each feature to me and reassured me that he is happy to answer my future questions. It was my best car shopping experience.

Wei Jay

First experience for this Mercedes dealership, brought my 2017 B250 for service. Excellent service department John the service advisor recommended that I should purchase a prepaid service plan. This plan is great pays for my next service also. Today service cost more than the prepaid. Thanks John for saving us some money. Greatly appreciated. I was inquiring about parts for my collector Mercedes a 1993 190e 2.5-16v Cosworth. Sidney the part department advisor was very knowledgeable about my collector Mercedes. Source parts that I needed and pickup next day. Thanks again Sidney for your advice on my parts that I needed. Thanks John and Sidney for the great and friendly service will definitely be returning. Also the coffee and pastries are great not that I needed it. Would definitely recommend Open Road Mercedes Surrey for your parts and service needs. Great friendly staff and service.

sukhi gill

We recently bought a car from them and the service experience was excellent and professional. We were assisted by Andy Dhanoa, he was very skilled and knowledgeable and helped us get a better deal for the car. Thank you we appreciate your kind service!

Joanne Lai

I recently leased a car from Carmen at Mercedes-Benz Surrey. My experience was unbeatable! The service was phenomenal and the price was great. Carmen went above and beyond taking care of us! I would definitely recommend this dealership to anybody and can't wait to go back.

dave summer

I need to share an amazing experience in customer service I received from this dealership today. I had lost my wheel lock key and was at the tire shop ready for my winter tires to be put on. I thought I’d try stopping at the MB dealership but honestly was not optimistic about getting immediate assistance due to my lack of an appointment, and the stereotype that going to Mercedes would include waiting, very-pricey, etc. Upon entering I was so lucky to get JOHNSON HA the Parts Manager asking to help me. When I told him the situation he quickly said “no problem” and directed a younger co-worker to get the wheel lock keys and help me immediately. Within 5 minutes the bright young man had identified my specific key out of 2 cases of where lock keys with more than 40 to choose from. He took it back to Johnson who quickly pulled a new set of wheel locks and asked the young assistant to go remove my existing locks and install the new locks. All told, I was out of there within another 10-15 minutes for just about $150. I got to speak with Johnson briefly and I can’t say enough about how helpful he was and his philosophy on customer service which he shared with me. If Johnson and his coworker are an indication of the type of people working on this team, they’ve got to be one of the beat dealerships around. I’ve had this mercedes for years and have used other MB dealerships before. The other dealer wasn’t necessarily “bad” but the service experience I received here was truly impressive. Thank you Johnson and thank you to your coworker. You’ve renewed my faith in mankind today that good, honest people are still out there and making a difference. Dave

Raj Hundal

I want to acknowledge the great experience I had with the service and sales departments. I received excellent service from Raul Hernandez who is the service manager. We had an issue with our CLA 250 when it was involved in an accident and the service department kept me in the loop on all conversations with ICBC. ICBC claimed there was no damage to the engine but Raul said there was and in the end a 3rd party independent mechanic verified Raul's findings. I ended up trading in the CLA 250 for a new 2020 GLB 250. We received excellent service from Mohsen in the sales department who provided a fair trade-in value for my car and got us into a great new vehicle. The experience from the order to the pickup was top notch. Thank you very much and my wife and I love the new vehicle.

R Post

Salesman were real slow. I guess it's a seller's market.

Alex Pupov

I had perfect experience from the first minute inside that dealership. Very nice and professional customer service. Service department found everything what I needed without any extra questions, answered all my questions. Will definitely go back again.

Zia Hirji

This is the best MB dealership in Vancouver hands down. Mohsen took incredible care of me and made sure I got a vehicle that went beyond my expectations at a great price. The entire sales experience was seamless and relaxed. The GM Mahmood went above and beyond to ensure my needs were met throughout the sales process. I cannot recommend this dealership enough. If you're in the market for a new car head to Mercedes-Benz Surrey!

KIT LIU

It was one of my best purchasing experience. The salesman Ray was so nice and patient. He went over all details with me, and showed me all the functions of the car. Ray is not selling the car itself, he is also selling his great service and his expertise. I would highly recommend Ray if you ever want to buy a Mercedes.

Sean Hong

Getting services done sometimes make you headache but John makes it so simple and hassle free. Thanks to John for his excellent customer care. I've known him at this shop since 2013. Every time I receive excellent and best service from Mr. John Poernomo. much appreciated. Many thanks!

Rakesh ARORA

Raj is an extremely competent sales professional while providing courteous service to his clients. He truly engage with his customers with utmost respect and tries to understand their needs to come up with appropriate product offering. I would highly recommend to ask for him as you go shopping for your first or next MB @ Surrey location !! Well done Raj and am sure you have a great future as you are surrounded by excellent mentors and team members at this wonderful MB Surrey location.

Mujtaba Akbari

I had a great experience today with the sales manager Aaron Wissenz. fantastic guy , easy going and very knowledgeable. Hopefully I get to buy a car from them soon. Highly recommend this dealership. Outstanding service!!

Kaleena Marie

I recently purchased a vehicle from Mercedes-Benz Surrey, Ray was the sales person I dealt with and Sam was the delivery specialist. The service was great from start to finish and I was especially impressed when I picked up the vehicle, it was covered up and had a big red bow in it. They both went above and beyond what I had expected.

Peter Butschek

#MainlandFord does vehicle service work with these fine folks. I am Mainland Ford's Lot Manager and i find them to be Fast, friendly and courteous. It's a pleasure doing business with them.

Ikramullah Khan

Excellent service staff and very cooperative. Highly recommended

Sanjay Bajaj

Good experience with inquiry here

Jonah Neukomm (If It Fits Nutrition)

Shout out to Carmen and Sam for taking amazing care of me with my first Mercedes Benz purchase! I was wrapping up my lease with BMW and they got me an amazing deal on amazing A-class. I will be referring them more business in the future. Thanks again!!!

Denise de Ocampo

Everyone at the dealership were professional, extremely competent and accommodating. Special shout out for sales associate Dan Falcon, Delivery specialist Sam, GM Moe and Kam in the financial department! They went above and beyond with exceptional service — made the whole experience so special, and smooth!

JUNGWOO KIM

The dealer is best kindly to me but the service part staff is bad for me

I have Been here

I dealt with the woman at the parts department twice, and both time I got treated with attitude. If u r having a bad day don't take it out on ur customers!!!

A Kanaan

Above and beyond my expectations!!! I had two very disappointing visits to two other Mercedes Benz dealerships in Vancouver before I made it to the one in Surrey, and I am super glad I did!! Will not criticize the other “friendly competition”, however will be pleased to share my memorable and exceptional experience at OpenRoad!! The entire team was very professional and attentive. Synergy and energy among all members were at their best at this location, not to mention honesty and integrity in all their interactions. Bryan Pan was amazing and was able to get me the Mercedes-Benz I wanted. My advice: Before making a decision on your next purchase, please give Bryan a call. You will not be disappointed!!

Sunny Saran

Andy Dhanoa went above and beyond during our time at the dealership. He was able to quickly find exactly what we were looking for. He’s helped my father, mother, and myself with our vehicle purchases. Safe to say, we love our new truck! Outstanding customer service, very knowledgeable, and a pleasure to deal with.

Alang Kuo

Doing business with Max is a greatest experience. From the very first second we met he had shown me his awesome knowledge and passion. He always listened to me and double check what I was looking for. Even sometimes I wasn't know what I really want , he was still so patient and use his professional understanding of cars to help me figure it out. If you still have any question in mind, Max is the one you want to talk to!

Julia

I purchased a car from this branch a few days ago with the help of Jay Kim, a very kind and friendly dealer. He explained everything in easy-to-understand terms and in detail. Moreover, I could tell how passionate he was about cars so I was able to trust him and purchase a car without any doubts. I highly appreciate all the service he has offered and next time I buy a car, I am going to go directly to Jay. Amazing experience overall!

Corey Baker

Great service, friendly staff. Raj and Dan did a excellent job of helping me find the right GLC configuration that fit our needs. While there were some hiccups in getting exactly wanted (buying a car is still a bit rooted in the 60’s) I left super happy with my purchase. The car looked superb for our pickup as well. Thanks to the team there for all their help!

3HEADCOBRA

We had an incredible experience. Alex took exceptional care of us and made sure our experience was comfortable and relaxed. The finance team did a great job as well and kept us up-to-date all along the way offering many different options as well. Great job! Thanks again!

Baicen Li

This location has great customer service and their staff are very welcoming and professional. I went there couple weeks ago on an emergency issue for my G63 and Eason from the service department helped me to settle the issue in a flash. He was very professional and helpful who understand the car mechanical and how to service his customer. I would definitely do my services at this location in the future. Five star experience!

Paul Son

This location is the best Mercedes in town. The sale's person Jay Kim provided best deal and Service to me. I was totally satisfied with his knowledge and attitude for the work. Please find him if you go.

suramya khilnani

Professional service for sure. Raj was great during the negotiation process. Jodie and Sam played their roles well as well. Kind enough to deliver the car tl my doorstep during these times of corona. Jodie being the finance queen was not pushy at all and my comfort was well looked after. Followed up well with a welcome bouquet delivered to my address as well as any concerns I may have during the first few weeks. Here hoping they will keep up their professional standards during servicing and other visits as well.

Oakley Chan

Dealt with Bryan Pan at Mercedes Surrey, great guy, knowledgeable, and easy to work with! 5 Star !!!

Sudeep Chatterjee

We had an awesome experience purchasing our new GLE 550. Starting with Daniel in sales and his managers Trevor and Mo were extremely helpful and courteous throughout the process. We made new friends in this process! Purchasing a new car is not easy but on this occasion we were delighted by the level of service received from OpenRoad Mercedes-Benz, Surrey. We would highly recommend customers shopping for Mercedes-Benz visit them first! You won't regret the experience!

Baljit Dosanjh

Excellent service from start to finish. Just recently we purchased a 2019 sprinter, and the service was great from start to finish. I loved the experience. Shoutout to Sucha and Sam!

Buddhika W.Karunarathne

Received an amazing service form OpenRoad MB Surrey. Andy Dhanoa is a very professional, knowledgeable and well-experienced sales consultant. Thank you Andy and the team for your exceptional service and guidance. Such a wonderful experience.

Moda Lash Lash Studio & Academy

Amazing Experience!! I had the best experience with Bryan Pan, he's been patient and kind all time. I recently got a GLB 250, Its really difficult to find this model now bc of the shortage of the car due to the pandemic. I am really surprise he found one for me !! I am very happy with the car and customer service !! Definitely will recommend to my friend and will come back for my next car :)

Pedram R

I had my second purchase during the last year from this dealership last week and we had a great experience with Mohsen. He is so patient and helpful on our purchase like last time. Both the times he tried so much to help us to bring the deal conditions near to our expectations. I highly recommend this dealership to everyone who wants to make a very good and fair deal.

Mohammad Al Masalma

For you to know what you want in the world of Mercedes, you lived in Surrey BC and owned a Mercedes, you should visit this place,

Parminder Sidhu

Excellent service!! GM is a good person. He called me after receiving my voicemail and gave me good deal. Balraj (sales person) went every corner to help me. He answered my all questions clearly fully satisfied. 10/10 I am definitely coming here again. Balraj awesome guy. :)

방고운

I recently purchased my first Mercedes from here JAY KIM . It was a great experience with Benz Surrey and I could not be happier with the service i received.JAY KIM was totally professional,attentive and understanding. I would definitely say JAY went above and beyond to ensure i felt 100% satisfied and happy. Thank you JAY!

Dave Sands

I received the best service I have ever experienced at a car dealership. The service manager, Aleksandar Ostojic, went above and beyond to ensure that I was well taken care of an that my vehicle was repaired in a timely fashion. In my case, not only was a warranty issue resolved but a number of other deficiencies were proactively identified and resolved at minimal or no cost. I was thoroughly impressed with the attention to detail and will definitely be returning to this location for my future service needs.

M K

Trevor has an amazing team in Mercedes-Benz Surrey. Let me start with Sales first - Bryan Pan was absolutely amazing sales associate - as always he is professional, knowledgable and concise. He did not only help us figure out what car we need for our current condition but also helped us through entire process of sale which made the process easier and enjoyable for us. As we go through the paperwork, Sam Haji was great at dealing with us. He was very thorough and professional as well as friendly. The entire team made the process joyful and celebratory for us. We truly appreciated the business we did with Mercedes-Benz Surrey and we thank for Trevor Symonds for his amazing team!!

Rick Smith

Absolutely blown away with the professionalism and outstanding customer service I had with Raj, Sam and Rebecca with Mercedes Open Road in Surrey. “Amazing experience!” I knew exactly what I was looking for and Raj hit a home run. I can’t thank him enough for going the extra way to make the experience one that I’ll never forget. Raj you have earned my loyalty and have converted me from an Audi enthusiast to a very happy Mercedes Benz customer. Thank you for getting me into my C300 coupe. Cheers guys......

Mahantesh Naganure

I visited OpenRoad Mercedes Benz @ Surrey today to show my GLE 350d as I could hear minor whistling / humming sound from tires. I met Alex from services, he was extremely helpful, he took vehicle for test drive immediately and explained from where possible noise could be coming. I just wanted to thank Alex for his professional service and super quick guidance. Service receptionist was also very kind and helped to book appointment quickly. I also met Andy who is very kind and welcoming. I will be definitely visiting this location soon. Overall great team and first good experience.

Belinda Ng

My sales rep Balraj was really friendly and helpful. I didn’t have a high budget but he still treated me like a VIP. At the end I got a second hand car with very little mileage at a very good price. I like the advice and information he provided. Overall it was a great experience. Thank you.

vivek thind

When ever I need parts, Johnson always takes care of me. He always delivers his promises and exceeds my expectations

chetan gill

Recently got Mercedes sprinter van for my work. Thanks to Balraj for giving me good advice, different options for van and great deal. Highly recommended.

Justin Foo

This dealership is shady. Signed a deal to buy a car but they told me they needed a day to get it ready, when I arrived the next day, I was told that the car's residual value had dropped and my payments would be higher. Have confirmed with other dealers that residual values do not change mid-month. When I asked them to honor what they signed, they told me to take or leave the new deal but that they wouldn't hold the car for more than a day. Feel completely scammed. Edit - Don't believe the response to the review. I left letting them know I am going to pursue legal action. As stated, they are not trust worthy.

jon mullaly

Rude and misquoted part prices not by a little but by thousands. Lucky I checked with friendly Richmond Mercedes-Benz.

ka chun Wong

I was looking for a new Mercedes in June and I knew which model I want. Then I decided to give it a try in this place. My SA, Mohsen Hashemi, did a wonderful job helping me to place an order without hard-selling the vehicles in lot(which does not have the color and options that i wanted). The whole process is transparent when placing the factory order. A few months later while the car is ready to pickup, the process is very smooth. I feel satisified with the whole buying experience and defintely will consider visiting this place in the future.

Shrey kr

Mohsen Is truly a star sales consultant. I’m from the industry and I know how much pain it is to get the client to understand about his purchase and make sure that he is comfortable with his needs and wants. My dear friend here at open road Mercedes Benz made sure I was taken care off from the very start. I would highly recommend his services to many more of my clients friends and family and I myself have promised him to be back in a couple of years for my next Mercedes Benz. Shout out to Sam to going over the features of the vehicle. Thank you so much guys! Shrey!

J.H. S.

J Kim, a dealer, supplied me great service even though my car was not under warranty.

T. M.

By far the best place to bring your Mercedes or Smart Car, I've been to a couple others. Atmosphere is welcoming, beverages and snacks available at no charge while you wait in the lounge with the big screen TV, and last but really top of the list, the staff are really great. Big shout out to Amanda my Service Representative, who kept me informed the whole time via text which I thought was the coolest thing she gets unlimited amount of ⭐♾ And thanks for washing my car, she really needed it.

NineLine “NineLine”

Their service department is so eager to get to work, they boxed in my daughter's car, and even nice enough to hit it with their trailer hitch... Guessing making work for another service department.

John Poon

We unexpectedly visited at the end of June to check out a used minivan we briefly saw on the website. Despite being the end of the work day, Ray patiently helped us out and made quite a positive impression on us. We returned over a month later to check out another used minivan we saw on the website and again Ray was very helpful which led to our purchase. Rebecca the sales manager was equally helpful and my wife was particularly impressed that the purchase was dealt with entirely in Cantonese! Thank you Open Road MB Surrey for making our purchase smooth and easy.

Joshua

Staff's friendly. Lack of parking lots and doesn't seem to be well organized with facility. Only 2 cars in the showroom

Zee Ali

Alexander is the best service advisor at this dealership. Dealt with him multiple times and he always made sure to provide me with proper information and attention. I would recommend everyone to take their Mercedes to this dealership and deal with Alexander there.

Karim Virani

Dan/ Mo, I wanted to thank you for your exceptional service and help with getting our new Mercedes to us. You are Simply The Best ! ???? Thank you so much. KV

Mr mint

We just picked our vehicle today Great experience very professional A special thanks to Sam very very helpful Also sent Sam a quick email asking a question He Responded within 2 Minutes just incredible thanks again Andrew/Lianlian

Kelvin Lau

I had previous experience with Carol Wong at Openroad Mercedes in Surrey. She was tentative and understanding with what I needed. I felt very comfortable with the advice she provided, and trusted her with her recommendations. From timing to communication, everything was really on point. My car now runs smoothly and am once again a happy Mercedes owner. I would send any one their way to see Carol!

Kalson Chan

Brought my GLE here for service and worked with Carol Wong from Service. The best experience I've ever had from anywhere. …

J T

Very good experience Mohsen hashemi is very kind and helpful the place is very clean

Shmittle

customer service is terrible just TERRIBLE!!!

Quinton Chan

Had an amazing experience at Open Road Mercedes. My service advisor Carol was wonderful. She was excellent at keeping me informed and communicate progress of my visit. Will definitely come back as I was extremely impressed with the service and professionalism I experienced.

Steph L

Great Customer service here!! I strongly recommend Service Advisor Carol Wong!! She answered all my questions patiently and professionally. She is very knowledgeable and friendly, always make sure that we are happy and satisfied! I would definitely recommend her to my friends and family!!

Axel Ziba

Purchased Mercedes not only with style, but also received an impressive care. Very impressed from start to finish. Mercedes Benz Surrey has an amazing team. From Daniel Falcon, (Daniel you're amazing) he was super friendly, extremely knowledgeable and went above and beyond of what was expected from patiently order all the options with explaining their benefit coordinating with Mark assistant manager (Thank you Mark, it is exactly what we wanted) and ordering specialist, making sure all is perfect, to receiving and handing the car over to us with style and surprise, he made the entire thing a pleasant experience and fun. He even offered us to call him anytime if we had any questions after we got the car, and he did followed up with us few days in a roll checking making sure we are satisfied. Sales Manager, Trevor, was super supportive of the whole order from the beginning and assisted in every way (Thanks Trevor). Rebecca, Finance department was extremely helpful, offering different beneficial packages that could save us thousand of $ in future. Sam, super friendly and patiently walked us through Mercedes set up and training, also he was glad to answer all our calls afterward to guide us. And to make an extreme impression, today after a week, I received a Gift basket from Mercedes Surrey. Thank you for making us feel special and being part of Mercedes family. Your location's staff are absolutely much better and way friendlier than the other 3 Mercedes location i Visited prior to visiting you and oh mine I'm so glad i did come to you. Thank you

Clement Ng

Had to bring the s550 in for service due to some clicking noise. The overall experience was very efficient and professional. Our service advisor (Carol Wong) was very friendly and knowledgeable. She was able to answer all my questions. Will recommend friends and family to this dealership for sales and service for Mercedes Benz.

we day

I always go to surrey location to do my car maintenance even it is not the nearest location for me. I love the staff there. They all professional and friendly. Eason helped me this time and he is very knowledgeable and professional. Besides, he explained all my questions and gave me tips in details and make me comfortable. He is really friendly and the brand of Benz on how people should help customers.

Khushwant Singh

Recently I bought Mercedes C300 2021 , ANDY Bhaji give me a very good deal thank you Bhaji and ur team.highly recommend ????????

Goldline Motors

our location is in down town Vancouver and we used to purchased parts from Mercedes down town as well .a few months ago the owner ship has been changed and the new owner came with lots of changes which we are not interested to deal with the part department any more,contacted the MB surrey and spoke with part manager(Johnson),very friendly ,excellent service and taking care of us much faster than before .very happy with this change and this branch and recommend them to all no matter if you far from them i guarantee you it will be worth to try and deal with them and you will save money and get excellent service,

Bharat Mathur

Been a regular client here, over the last decade-and-a-half, long before the ownership changed hands. One of the best things Open Road did, for a smooth transition, was retaining the same staff for client relationship. My special focus of attention is Alexander in Service Department. He never fails to give the best possible service, no matter what. As a matter of fact, I had a very strange problem occur in my S 63 as it started tilting to the left. Numerous efforts at locating the fault bore no fruit. Ultimately, Alex contacted some expert in their Germany factory. The car had a Sports Adjustment device for lowering the body that malfunctioned. Entire credit goes to Alex for ensuring I got all possible assistance in getting the vehicle back on the road at the earliest. The best thing this fine gentleman did for me was minimizing my overall cost of repair. I would give a Huge Thumbs Up to Alexander; Keep Up the Good Work, my friend!

Nav Dhanoa

I live in North Vancouver and have many Mercedes Benz dealerships between my home and Surrey. Andy was highly recommended to me by a colleague of mine and I ended up coming to Surrey to meet with him. I had one of the best experiences in a car dealership from him. I think he has been in the car business from many years because his demeanor towards to me was like that of a long time family member. I ended up buying my Mercedes from him and will continue to do so once the lease for my vehicle is up. Thanks Andy!

Sharon

Alejsander was very professional and patient with all of our questions and requests when we take our vehicle in for servicing. He is very attentive to his customers inquiries and follows up as needed. He makes each visit pleasant and inviting.

Shpend Shkodra

Thanks To Johnson, the Parts Manager for being so great to deal with!

Natalie Chan

This message is for Daniel Falcon! Once again, thank you very much for the memorable experience that you provided me during the purchase of my first car! The whole experience was truly wonderful and the car is awesome. I really enjoy it every time I drive it. Please also extend my sincere thanks to Mo, Trevor, Jodie and Rebecca! And lastly, thank you for the lovely gift basket. It was a huge surprise and it really brightened up my day after a long day at school yesterday! On behalf of our whole family, we would like to express our gratitude. We will definitely recommend you and the OpenRoad Mercedes Benz Surrey to our friends and family!

Joonoh Bae

Ray helped us ever since we got there. He is an expert with the vehicles and service is awesome. Best dealer I have ever met and every staff who helped us was very kind. Hope to see them again! Thank you very much!

Sam C

Our family has been shopping around a new car for a quite while. Visited several MB dealers in Vancouver,I think it is best MB dealer in Great Vancouver Area. Their showroom might not be the largest but the sales team are the best. The Star Sales Associate Mr. Jay Kim helped us to choose the right car. He is not like other sales who are pushy to make a deal. He will stand in your shoes and help you figure out what is best car for your situation and explain all the pros and cons of leasing and financing. He even went extra miles to help us get rid of our current car. Also floor manager Aaron provided us some valuable opinions and worked as a team with Mr. Jay Kim to make this deal happened . Besides their finance department is worth to mention. Their helped us to find the best interest rate and got our application approved very efficiently. it was almost 7pm When we finished all the paper works and insurance . Mr.Kim was supposed to finish work at 7pm . But he still went through all the details of our new car and demonstrate all function. By the time we left dealership ,it was over 8pm. It was very happy shopping experience and 5 stars rating from us for sure.

Noni Ciobanu

This is the email I sent to Daniel I am writing to thank you and your entire team for the wonderful experience we had while purchasing the car from your dealership. I hate any kind of shopping to the extent that I give a list to my daughter to buy me clothes. I especially hate car shopping. But you have done an outstanding job of making it awesome. Thank you very much for your patience with us and especially John and for being available even when you were off. Please say thank you to Mo, Trevor and Mark. We are very happy with the purchase. And all the patience and help they provided us with. Especially John. Thank you to Jodie and Rebeca who were so good to work with. And lastly but not less thank you for the wonderful gift box we received last night. We have purchased cars before at a very similar or even higher price but we did not even get a thank you email. You all surpassed all of our expectations. Manuela and John Ciobanu

jihwan bae

I purchased my first Mercedes from Jay at Surrey dealership. Our lease was coming up and I was shopping at other Mercedes dealership for my second lease. Even thought I was happy for my first one with Jay, I just wanted to see if I get a better deal from other Mercedes dealerships. I realized that I totally wasted my time shopping. Jay got me the second Mercedes at THE BEST DEAL again plus lots of gifts and $500 Gas Card. He won't lose any of his customers to anyone else. The price, the services, and his enthusiasm... can not be compared to anybody else. Thanks Jay. We are enjoying the new vehicle very much.

Alex K

Parts department is terrible! Saturday April 2nd I came to buy engine oil and oil filter for my GL350. There was only one customer before me. Lady at the counter was trying to figure something out with him for at least 20 minutes. The other parts person was on the phone talking all that time. I run out of patience I said: I just need to buy oil and oil filter. She said she was going to ask the other parts person to help me. I waited for another 5-10 minutes and left because no one was eager to help. Perhaps I should've talked to the manager but not sure if they work Saturdays.

Daniel Qiao

Bought a GLS63 from the GSM Trevor. He has delivered a very high standard customer services. He made the numbers clear and honest. I went to few Mercedes stores and ended up driving a new car back home from Mercedes Surrey!

Greg Anderson

This week I took delivery of an E450 Wagon I purchased sight unseen from this dealership. Despite a delivery delay due to the holiday period, the experience was excellent. Bryan Pan, the sales person, was courteous, professional, very responsive (even on his days off) and helpful. It was also a pleasure dealing with Mirabela, the sales manager and Rebecca, the financial services manager. The vehicle was a certified used car, which provided added confidence in making a purchase long distance. However most of that confidence comes from dealing with Mercedes and the folks at OpenRoad are great representatives of the brand.

Clark Yu

I bought a car from salesperson Ray. His service is very good. good discount and professional introduction. 100% satisfication.

Ryan Johnston

Great service, John made sure my Uber was arranged and my Sprinter well cared for!

Paul Bhandal

Ray at Mercedes guilford was very pleasant and gave me excellent customer service when I purchased my vehicle .

H L

I just bought a new 2020 C300 wagon from Open road MB, their sales rep Ray offers excellent services, not only did he find us the car we are looking for, he also provide in person evaluation of the trade in vehicles, went thru all the details to ensure a smooth sales transaction. Due the the pandemic situation we opt out not to visit the dealer and manage to obtain all the details in order to complete the transaction over the phone. The car was prep specifically to our request, and we also get quite a few surprise extra items upon delivery. Ray was very obliging in deliver/pick up the trade ins as requested, and he went to the extended to make sure the handling of the insurance agent to complete the necessary process. I would highly recommended Ray to anyone who is seeking a Professional Sales rep who is caring, prompt, and detailed oriented. Herbert - Richmond

Louis N.

I have been looking for a full-electric “2018 Smart EQ” for a while now, and when Bryan Pan (from Sales) reached out to me about this “smallest EV” still on the market and still available :o)... I was extremely excited to go and visit and test-drive. Bryan was helpful and provided me with all the pricing and details, plus got me the best deal “I asked for” (and I know they accepted my offer even though Surrey Mercedes-Benz was loosing money on my offer). At the end of the day, my car buying experience was simple (no stress), and Bryan negotiated on my behalf with the manager and was able to get a deal for me “over the phone and via email”!!! I strongly suggest asking for Bryan Pan - and tell him what you need and he will work hard for you to get the deal you want.

Michael Kwee

I am very happy and satisfied with the service provided by John Poernomo. He put that extra effort in attending to my needs.He is so friendly, warm and caring. Thank you John. Even though I live in Burnaby, I will go all the way to Surrey because I am confident that you truly can take care of my precious car.

Nelson Chung

I highly recommend going to this MB in Surrey! Excellent customer service! thorough knowledge of all vehicles types, genuinely helpful, holistically caring, and very practical! If you want a same service that I experienced, ask for Carol Wong. She is truly wonderful Service advisor, always give honest advice. She knew exactly what she was doing and she was so patient and very helpful. She knows her stuff well and went about and beyond to ensure that I was happy, comfortable and extremely satisfied with the service.

Pauline Chen

OpenRoad Mercedes-Benz Surrey is my favourite member of OpenRoad Auto Group. Their enthusiasm and professional service impressed me deeply, especially the star sales consultant, Jay Kim, who has a high sense of professional service. Every time my vehicle needs help, Jay will reply me as soon as possible, whether it is a phone call or a text message. John Poernomo is another great person, He was my reference regarding my vehicle today. John is very careful, responsible, and patient. I cannot remember all of their names, but I still want to thank you all your staffs!

Chad Hutter

Is there a 6 * option?... if so I would select that... 5++ This is now the 3rd car I have bought from MB Surrey, (1st AMG!!!). Each time, the service just seems to get better and better. Salesman Raj is a professional, knowledgeable & very experienced with the MB brand. He really knows what he is talking about when it comes to MB/ AMG. Each time, he somehow seems to makes sure the buying experience is enjoyable, low pressure & most importantly FUN. If your headed into MB Surrey- ask for Raj. Thank you everyone @ MB Surrey for making the vehicle pick up experience exceptional, especially Sam for showing me all the cool new features / tech. He's a really cool guy & easy to get along with. The bow on the hood was a really nice touch. I always love walking into the showroom to see my new ride being showed off in the middle of the sales floor. Thanks MB Surrey for another great experience.

Xi Xiao

It was a great purchase experience with MB Surrey. The sales consultant - Bryan Pan made the difference. I was comparing with two other brands. I didn't expect to make decision that soon, but Bryan listened and remembered my needs. He found the perfect car has all the options I need. His professionalism and dedication impressed me. The presentation of delivery was something exciting too. Clients get to pull the cover themselves to have the first sight of the gorgeous new car. The whole team is very welcoming and caring. The place where you get your Mercedes and experience first class services.

Charles

The sales rep I dealt with was Balraj. I went to Tesla as well as other dealerships and my experience with him was definitely the most pleasant. He was very kind and down to earth. I was not purchasing the highest end vehicle but he still made me feel like an important customer. He made sure that my vehicle was in perfect shape when it was finally delivered. I would definitely purchase my next car from him.

Amol

I've done 3 deals with them. Andy Danoa is very trustworthy, kind and helpful. The rest of the staff were great too.

Anmy Ho

I always receive excellent service from the staff at OpenRoad. Everyone is professional and courteous. The service team is fantastic. My service adviser Aleksandar always looks after my needs. Also a special shout out to Carol and Amanda in the service team who always seem to recognize me and greets me by my name.

Renato Cavaliere

Big shout out to Open Road Mercedes-Benz Surrey. Mahmood, Mohsen and Sam did an outstanding job from beginning to final pickup. There is no doubt that you will be treated great and highly recommend them.

Shahin Ahmadi

I recently got a brand new 2021 C43 amg from OpenRoad Mercedes. Overall, the car shopping experience has been second to none so far. Since I made my decision to go ahead, Sam helped me at every step from picking the right car with all the features that I like to scheduling all the appointments until I picked up the car. I never had such a great car shopping experience. I strongly recommend asking for Sam if you are going to get a new Mercedes from OpenRoad Mercedes. He is an awesome guy and also very knowledgeable. He knows everything from the features and different specs to all the tips and tricks for each model.

poyoung park

I love this dealership and the Salesman Jay Kim. He got us a car that we wanted at really great price. He is just an excellent salesman. Even after-service was great. After we pick the vehicle, we found that there is no Android Auto. We asked and wanted to have Google Android Auto installed. Jay researched for us and found that it can be installed but It would costs us another $400. I was kind of hesitating because of the extra charges but Jay and a Sales Manager were willing to do it for us at no costs. What a great service! I am very happy and spreading my experience to my friends. When we are ready for another Mercedes, then we will definitely come and see Jay again. We are enjoying our first Mercedes very much Not only the vehicle but also their services.

TS C

TERRIBLE SERVICE EVER!! I had to call like four times to make a single service appointment. They initially could not tell me what type of service I need this time because they couldn’t find the records. I bought a service package from them a year ago! Then about an hour later, someone from Surrey Mercedes called and asked me if I need to service my vehicle. What? I told her that I just made an appointment and she said to disregard this call. I booked a service appointment 3 weeks before because I needed a courtesy car while the car was being serviced. The day before the scheduled service, I received a text message about securing a courtesy car for me and wanted me to confirm. Next day morning when I was dropping off my car, they said they do not have a courtesy car for me. Sure, they apologized but they totally screwed up my plan. The service also included replacing key battery and one of the service staff lady said it’s done. Guess what! I saw “Replace key battery” message when I started my car next day morning. I had to go back again to get the battery replaced. She accused me that I brought a different key (why does that matter). I said no as I only use one set of keys (as do most of people I think). They did replace the battery after that. I wouldn’t know if I wasted my money had the error message did not appear. The whole service experience has been terrible. Their service team is clueless and need to get organized. The dealership is so small and is always packed that I always struggle to find a parking space. I really like Open Road but this dealership is a disappointment. I will not be going back to this dealership for future services. Service date: May 30th.

Wen Li

We would like to thank Alexander, service representative, for a prompt and professional approach to service on our moms vehicle. The car also got washed and vacuumed - it was a nice touch. Outstanding customer service. We definitely shall be back and will recommend the dealership to our friends. Petro.

Amanda Cole

Wow! What an incredible experience at this dealership. Mo the GM was very warm, welcoming and attentive. My sales person was Jay and he helped me find my dream car. He listened to everything that I was looking for and bent over backwards to find the right car for me. The whole process was smooth and seamless. Every person that I came into contact with in the dealership was great. From the service desk for my new car mats to the insurance guy who was speedy and friendly, it was all a great experience. This dealership has gained a customer for life. I can't recommend them highly enough if you are looking for a new car!

LNG Services

I have been looking for a full-electric “2018 Smart EQ” for a while now, and when Bryan Pan (from Sales) reached out to me about this “smallest EV” still on the market and still available :o)... I was extremely excited to go and visit and test-drive. Bryan was helpful and provided me with all the pricing and details, plus got me the best deal “I asked for” (and I know they accepted my offer even though Surrey Mercedes-Benz was loosing money on my offer). At the end of the day, my car buying experience was simple (no stress), and Bryan negotiated on my behalf with the manager and was able to get a deal for me “over the phone and via email”!!! I strongly suggest asking for Bryan Pan - and tell him what you need and he will work hard for you to get the deal you want.I

Eric Yoo

Representative Customer service especially Ms.Amanda Krysko who was extremely polite and Perfect My family needs a new vehicle in two year We decided back to Surrey Mercedes Benz because of Mr. Jay Kim and Ms. Amanda Krysko Thanks again for your guy's service today

Simi Padda

I recently purchased my GLE 450 SUV from this dealership from Balraj Gill as my sales associate. I could not be happier with the service I received. I felt totally taken care of. Balraj was professional, attentive and understanding. Buying a car with a high price tag can be stressful and tasking however with Balraj and the cofidence he delivers when presenting his cars I felt I was in good hands. The service centre had my car in top shape when I came to pick up my car. I recieved a gift package with my car and it was presented with a BOW! I was so happy with this service. I highly reccomend this dealership and Balraj Gill to anyone looking to purchase a new or used car.

harveen sidhu

Balraj was an amazing salesman! He was patient and kind. Along with that, he respected all our wishes and tried to help us with all our demands we had regarding the car we were going to buy. Due his wonderful service, we bought not one, but two cars! Not once did we feel pressured or anything. He was simply amazing and very accommodating. We had a wonderful experience with him. Thank you Balraj!

Wholesome Life

Owned several Mercedes Benz cars in the past and currently own one. Always had good experience with sales reps at Boundary Store . Today we visited the Surrey store looking to buy a car for my daughter. Received extremely bad customer service by sales consultant Ray Ren. Very disappointed with his attitude and a lack of ability to even attempt to be polite, friendly or accommodating to a returning customer.

Jenny Gutierrez

By far this was the BEST experience at the dealership, everything was so smooth and all the staff were super friendly and helpful. I ended up in my brand new 2021 GLE 53 AMG. I highly recommend dealing with Kamran and Sam, these two men made it all happen. Amazing service, thank you Mercedes Benz Surrey.

Yuan Liu

The best Mercedes-Benz store in BC, professional sales Bryan Pan can answer all your professional questions about Mercedes-Benz. When you need finance, the financial manager Rebacca can help you find the most suitable financial plan。 buy CPO 2018 GLC43 SUV from Benz Surrey , get CPO Additional 2 years and 120,000 km warranty ，good Price and good Service, best value ！！

G

Good customer service and excellent manager at this location. Manager will ensure that customers are satisfied with their vehicles with issues that come up. Only thing is that Mercedes vehicles are always having some sort of issue but this has nothing to do with the dealership but the vehicles themselves.

John Choi

Recently purchased a Certified Pre Owned 2016 Mercedes C 300 from Mercedes-Benz Surrey. The salesman Raj was very professional and knowledgeable. Prior to coming in for my test drive, he was happy to accommodate my desire to dialogue via text message. I had previously made a similar request in the preliminary stages with another dealership and they were constantly phoning me - so I do appreciate them respecting my communication preferences. When I arrived for the test drive, the car was waiting out front with the engine running and ready to go. Raj answered all of my questions. We ended up striking a fair deal with minimal pain. The car was delivered in immaculate condition and the contract and paperwork was seamless. I even received a nice gift from Raj thanking me for my business. He even checked in after purchase to ensure I was happy and encouraged me to reach out in the future if I had any more questions. Very good overall experience.

jaykim1230@naver.com Kim

This is the best place to purchase a Mercedes. Everyone is so friendly here and no pressure at all. Jay made my shopping very pleasant.

DENNY YU

Happy with my purchase. Excellent service. Thank you Ray Ren.

C CR

Highly recommend professional salesperson Bryan and financial manager Rebacca, when you enter the store, friendly service. Reasonable price, recommend customers if living west canada area to buy Mercedes-Benz here ,you will get 5 star service !

Aasiya Chaudhry

I recently just purchased my GLB 250 from Mo/Bryan at open road mercedes and let me say my experience from the moment I stepped foot and till the time I drove off the lot was done flawless. I was treated with the utmost respect and courtesy. Mo the manager at this location was a no nonsense type of individual that cut to the chase and made my purchase very easy. Bryan was very patient and attentive to all my needs and listened. The presentation of the vehicle upon delivery was done with so much grace. I will definitely not hesitate to recommend this location to any of my family and friends for the future. Thanks again Mo and Bryan for everything that you did to make my dream come true.

Addy Nguyen

Absolutely incredible experience at Mercedes-Benz Surrey. Special shout-out to Bryan Pan. He was very professional, dedicated and patient in assisting me with my first Benz purchase. Bryan thoroughly walked me through the car specs, what it has to offer, etc. He was able to work out multiple finance deals for me on the spot as well. We ended up closing the deal within 2 short days and now I am extremely satisfied with my vehicle.

Imelda Wong

We always have a great experience from Mercedes Surrey service department. John Poernomo is very nice, helpful and always answer your questions. You will find him do a great job with a positive attitude and a smile.

Jeff Wilson

I recently purchased a Sprinter van from Mercedes Surrey and was really happy with Raj my salesman! He made the process super easy and was a pleasure to deal with. Thanks Raj

Ivor Cizmok

Great service fast efficient no bs i Like that

Mike Parmar

Had a great experience dealing with sales and leasing consultant, Balraj. Great service from delivery specialist Sam, and finance manager Kam as well. Highly recommended.

Fahra Rajabali

Mercedes Benz Surrey is excellent in service and the whole team took really good care of us. Mr. Mo Mawji and Mr. Andy were absolutely amazing to deal with. Thank you so much for your excellent service and I will most definitely recommend all my friends and family to buy Mercedes Benz from you! I love my new car!

manpreet brar

I am very happy with the services of Mercedes Benz Surrey. My car was recalled for airbag replacement. I met Aleksandar Ostojic . He is a great guy . He called me immediately after the car was repaired and they gave me a free repair of my car as well as free wash and Vacuum . Incredible service by them. Thank you !

Patricia Belgrave

Last week I bought my first Mercedes-Benz. I've been car shopping for the last three months and was not expecting to buy this day. When I arrived on the Mercedes-Benz SURREY lot I was greeted right away from sales person Raj (Balraj Gill)! The weekend prior I had gone to the Langley Mercedes-Benz dealership entered, sat in the vehicles I was interested in, to get a feel for them and not one person said hello or approached me, just sat at their desks. I felt horrible! Not Raj in SURREY though! He was very welcoming right from the beginning. Raj answered all my questions, was not pushy at all, provided sensible suggestions based on my needs and was extremely knowledgeable about all the Mercedes models. Even shared personal experiences with his Mercedes vehicles. I was not expecting to buy a Mercedes, however when Raj was completely willing to negotiate the price of the vehicle I was excited about (the GLA 250) , and that he focused on keeping me within my budget, I saw the possibility of a Mercedes ownership. This was extremely thoughtful and kind hearted of Raj. So I have to say, my whole experience was AMAZING from start to finish! Everyone at this dealership made me feel special, from sales to finance and even the service department when they thoroughly went over my purchase features with me. Raj introduced me to his manager Trevor who genuinely thanked me for my business. Fantastic service, no other dealership can top this purchase experience ! If your looking to buy a Mercedes, make sure you go to the SURREY location and ask for Raj- he will take care of you and get you into the Mercedes of your choice with the focus of staying UNDER budget! Thanks Raj for all your help and the fabulous experience I had at Mercedes-Benz Surrey, Great job! You've made me a very happy young lady!

Sunny Gill

I just want to thank Balraj Gill who helped us with the purchase of our Mercedes recently. We were in the market for a car for a little while and felt comfortable with Balraj immediately after we got there. We only gave a 20 minute heads up that we were coming to look at a car we saw online, but when we got there, the car was cleared of snow, warmed up and ready for a test drive. He was very knowledgeable about the car and told us a lot of the features the car has. The whole experience was hassle-free, Balraj worked with us and his sales manager to get us the price we wanted. When we picked up the car the next day, it was fully detailed and ready to go! We will be back to see Balraj in the future for our next Mercedes!

Sy

Ordered rotors, brake pads, and sensors through the phone and spoke to Johnson from the parts department. He was super professional and extremely nice helping me. To my surprise, he threw in a BUNCH of gifts along with the order. It was so unexpected, and I'm very appreciative. Complimentary delivery was also great as I ordered at around 4pm and received everything at around 9:30 am the very next day!

Christine Kim

My mom and I have been to several Mercedes dealerships nearby but this dealership had the best offer so my mom decided to purchase her car here. Jay Kim at this dealership offered professional service and exceptional experience. We are very satisfied with our purchase. I highly recommend him!

Jiayin W

Ray Ren is a very professional sales consultant. It was a good experience purchasing my vehicle at Mercedes-Benz Surrey and I was surprised by the gifts and presentation upon delivery, thank you Ray and the team.

Kool Buddy

Poor service from service department I called every day twice for 3 days and left msg but no one called me back to book appointment every time they said we are busy right now leave your name and number and some one will call you back but no one called me back. Thank you for the great service.

Ravneet Sharda

Wow experience... I had recently visited the dealership as my car was having some problems with Stop and Start function. John from servicing team was prompt, punctual, friendly and professional. Not only he looked after the issue but he also noticed that the car had a recall on back up camera and fixed the issue as well. Very happy with the service and staff at the dealership. GM Mo and his team at the dealership are truly awesome.

Nikki H

Just purchased my dream car here! The staff was very friendly and knowledgeable on products and weren’t afraid to seek out answers to unfamiliar questions or inquiry’s. Bryan helped solidify the deal quickly! Sam assisted me when I had to pick up the vehicle and educated me on all the great features in the car. The GM was really welcoming and kind making sure that I was taken care of. All open road dealerships provide great service and passionate employees that want to help their customers enjoy their vehicle to the fullest!

Jason Hanos

Great experience. My car needed some expensive work and usually not a good feeling getting a big bill. Alex in service however was very helpful and considerate towards my situation and helped me get the work done at the best rate possible to minimize the impact to my wallet. Very professional service.

Mangaljit Singh

The guy at the parts was very nice. I called them for Engine oil and boom it was ready when i got there. Ready at the counter. I was out within 5 minutes. Very well spoken staff.

Gurkamal Singh

Came here to get Interior Car Care Kit which is priced 59.95 on official website. Their selling price was more than that. They refused to price match to Mercedes Benz’s official website. Very disappointed

rajdeep dhaliwal

Very poor customer service. Bunch of liars and arrogant people. Say one thing and do the other. I went there for my yearly car service and had bad experience dealing with Claire. She didn't seem very happy to be working. Treated me like she was doing a favor for me. No smile no regards. Rolled her eyes on me when I repeated the same question. I confronted her for that. No manager nobody came to ask me why she made me upset, staring from far away. That was the last time I went to Surrey location.

Lisa de Vooght

Outstanding service by the entire team but particularly by salesperson Bryan Pan. Flexible, accommodating and no-pressure. I’d recommend him to anyone!

AL SULEMAN

I had a problem with my heater blower not working in my C350 but was declined a loaner car (even with a 3 day wait for the service/repair appt) at the Mercedes Dealership I have been going to in Vancouver for 5 yrs - since I bought the car. …

JATINDER PAUL

Jay Kim is the man! His professionalism is truly remarkable. He is definitely the best in the business and amazing at his job. He truly and genuinely cares about the happiness and experience of buyers, and the quality and care of the cars. Dealing with him went very smooth and I will definitely be giving more business to him in the future and recommending him to all my friends and family to deal with Jay and the amazing staff there!

Kara Johns

This was my first time ever leasing a vehicle, I went and saw Bryan Pan and he was absolutley wonderful! He made sure to answer any questions and make any changes suited to what I was looking for. The entire process was extremely quick and very smooth. If you're looking for a Mercedes, i highly suggest going to see Bryan, you won't be dissapointed!

stanley shenker

Mo's team are all friendly, professional ready to assist. Great place to shop hassle free

Mehran Naderi

Father inlaw was impressed. Camper van was given free wash after service..cheers

Clinton Hung

Had a great service experience at OpenRoad MB with Carol Wong. Very professional, patient, genuine, very knowledgeable, someone I felt comfortable with and could trust. I was well informed about the progress of my vehicle throughout the …

Warren Magnuson

Open Road Mercedes in Surrey was awesome when the airbags in my GLK 350 were recalled. I was given a ride back / forth from my home and my GLK was washed when it was ready to pick up. Nice job!

Sylvester Akins

If you in the market for a Mercedes go see Balrag. I just upgraded my older Mercedes for a new 2020 model and the service was impeccable. I'm definitely heading back there when its time to upgrade again. Thanks for your service. Keep up the good work. Belrag , Rebecca and the delivery expert sorry I forgot your name .

Helen Nguyen

Came in to replace my coolant thermostat and Amanda Palmer provided exceptional service and answered any questions/concerns I had. Would highly recommend her! The service receptionist was also extremely kind when taking my payment!

Kiran Nahal

My family and I have been visiting Mercades Benz for the past couple of years and Balraj (Raj) has been our sales associate since. We have bought two cars during this time. Balraj has consistently demonstrated great work ethics, professionalism and has always been attentive to our needs and preferences. We highly recommend visiting the Mercades Benz Surrey location and consulting with Balraj.

Jaekwon Kim

If you are purchasing a Mercedes, I strongly suggest you to visit Surrey dealership and see Jay. He is very well known in town as a Top Sales. Once you go and see him, you will know what I am talking about. Getting you a lower payment is important for buying a car but after service is more important for everyone. You will never be regret to purchase one from Jay.

Moe Abdel

After the warranty runs out your car will be left in the Dark with only your wallet to save you !! It's the worse car I ever own

David Kaliczak

Great place, everyone was concerned. Place was pricey but when you take in consideration of quality, length of time for next service. I felt wasn't as expensive as I thought. Great vehicles

chun yu li

We went there as the location was very convenient for us. Our agent kelvin yang, helped us with his suggestions on the car. he was friendly and always ready to answer our questions with a smile. And finally he also helped us get what we want. We also want to thank finance manger Rebecca help us get finance approved with patience and very professional. Overall we are very satisfied with our experience there.

Albert David

Dont go here. If you can go to another mercedes, I highly recommend. Or better yet, don't buy a mercedes. This is such a shady shop. You go in, they tell you $450, done in two days. 3 days later they'll call you and tell you they ordered the wrong part, etc etc, and you owe $250 more BUT he'll give you a deal., only $150. Then they'll do the work, a week late, and someone else will call you and say your total bill is $500 more. Yes, the discount was applied, but what they don't tell you is "programming" is 4.5 hours at $170 an hour. I went from $450 flat fee and 2 day service, to $1100 for a key and a week late. Then they will hold your car hostage until you pay. I agreed to $450, not $1100. Terrible shop.

Sam Whitehouse

Had an unfortunate minor accident with some costly repairs and no coverage. Due to the age of the vehicle it was questionable if it was even worthwhile to repair or not. After a lot of help from Claire in service and their shop foreman we were able to get the costs down to an amount that made it worthwhile. They were extremely transparent and helpful along the way and the BEST part of it was the final invoice came in even LESS than what the original quotation was for! Has that ever happened at any dealership ever before??! Great service, great people, and great environment going on over there at Surrey Mercedes-Benz. Keep it up guys!

Jason Liau

I bought a truck from the dealership. I am from out of province and Raj was great to deal with. He sent me a lot of pictures and video of the vehicle. Even though I could not physically see the truck, Raj provided me with everything to put my mind at ease. They arranged for the truck to get shipped to me. There was a little trouble regarding the PST but Rebecca from the finance department quickly rectified the situation. Great dealership. Thanks for everything Raj!

Min Sun Chu

This dealership is very different than others. All staffs were very friendly and I felt very comfortable talking to everyone. They were all eager to help. Special thanks to Jay Kim. I never met a car salesman like him. Thanks again!!!

Hyam Gi

Impeccable service from John Poernomo. Very knowledgeable and very patient person. Been going to see John for my B200 maintenance services and repairs.

Ameet Singh

I went in looking for an easy car buying experience and Andy Dhanoa gave me just that and more. He is extremely knowledgeable and was able to answer all questions I had. I wasn’t rushed in making any decision. Andy makes you feel very comfortable and has a no pressure attitude. I Would highly recommend anyone to go see him, even if you don't quite know what it is you want. He will help you figure it out and go above and beyond your expectations! Thank you Andy again!

Ivan L.

Hands down the best car buying experience my family has ever had—and we've been buying luxury vehicles for years. The entire team at Open Road Mercedes in Surrey provided their service with utmost professionalism. Our salesperson Mohsen Hashemi went above and beyond and exceeded our expectations in every way. I cannot recommend this dealership enough. Very glad that we have chosen this dealership and will be coming here for the years to come even if we live all the way in Richmond!

Y C

I purchased a vehicle from Mercedes-Benz Surrey, Bryan Pan put plenty time & efforts to all my requests, I am very impressed by his professional & excellent service!

Erin Lee

Received best service and good deal of price from Jay Kim! He was amazing to help me out from A to Z. I strongly recommend him if you need consultation anything about the Mercedes!! :)

Amar Gill

Yes bought a glc and the service was excellent Daniel in sales has been great to work with

Wei Ju Wang

Raj help us through the First day we test drive the car until we leased the car. He is super patient to answer all the questions we have and try his best to find the car match what we looking for. He even talk to us through text at his off time when we have questions. Give us good quote with loyalty type of care and took care the old car problem when we return it. We highly recommended him and will keep him as our salesman in the future.

Esther

Raj is great on helping us finding the new GLB. He always gets back to me on any questions that I have on timely fashion. Sam is great. He is very knowledgeable on the features of the vehicle. Thanks both of your assistance!

John Scott

Had my c63 in for some work and I was very impressed with the service. Amanda did a great job. Wouldn’t expect anything less from a high end manufacture dealer. Keep up the good work. The parts staff and also very positive.

sam Fadda

I was at the dealership last week and even though I didn’t buy a car yet, Balraj, the sales associate there left me no choice but to leave a 5 stars review. His knowledge and customer service were exceptional !!! Thanks balraj.. I am definitely buying a car from you .. will see you soon

Lesli Matheson

Had an amazing experience at this dealership . Bought my first Mercedes and Jay was there every step of the way with a collaborative, no pressure approach. I love my 2020 GLA -and can't recommend working with Jay enough.... Rebecca in the financial department was also great to work with. Thank you all!!

Kieffer Juzenta Liestyo

Had car troubles while near the area and had to pay a visit. John Poernomo was quick to bring me up to speed and help me get things done. Really appreciate his quick and reliable work. Thanks for the help and will be willing to visit again in the near future!

Kristine Wellman

We've been in the market for a luxury SUV. I knew next to nothing about them or what I was looking for. Max was our guy! He was awesome. I'm now full of knowledge and know where we will be shopping when we upgrade! Nice showroom! And good stock. Thanks Max we will be back.

Jay Leach

I just wanted to share an act of kindness that the dealership provided me. I was driving home from work in heavy traffic, just as I was in front of the dealership my tire went flat, I was able to get my car into their parking lot. When I explained my situation, the service department quickly got my car into the shop and replaced my flat with my spare tire. When I asked what I owed them, they said I didn’t owe them anything, my car isn’t a Mercedes ????. In 15 minutes I was back on the road home. Thank you very much Mercedes Surrey!!!

Peter Yang

Came in here looking for brakes on my 2016 c300, was not sure if I needed rotors as well. Carol was very helpful in showing me which brake and rotor package I may or may …

Emily Yao

I had a wonderful experience at the OpenRoad Mercedes-Benz in Surrey. I would highly recommend them as they give exceptional service to their customers. The one staff that stood out to me was Carol Wong, the service advisor. She was so friendly, helpful and knowledgeable! Thank you for your help Carol!!

Adam Reid

I believe in giving credit where credit is due. I’ve bought a lot of cars in my life but never have I had such a satisfying and enjoyable experience as I did in dealing with Mo, Trevor, Rebecca and Jay. I went in on Saturday to look at a vehicle and in less than an hour I walked out the proud owner. Everyone worked together to make it a very smooth and transparent process. I would have to say the ethic of care that was shown during this transaction was far more than I expected. I would genuinely recommend this dealership and these individuals to anyone looking to purchase their next vehicle.

E P

Recently i have been car shopping at all Mercedes Benz (surrey, Vancouver & boundary locations). I was helped with Jay Kim. He is by far the best care salesmen I have ever come across.He is extremely helpful, knowledgeable, very honest and has such an amazing character. He gives amazing advice and is extremely professional. He does not come across like a car salesman but a friend who will give you the same advice he would give to his family. At the end i purchased a car from boundary location as the vehicle was already in their lot. However my experience at Boundary MB was not as spectacular as a few email exchanges I have had with Jay Kim. Jay Kim's attitude and demeanour is what sets him apart from other car salesman. In the future i hope to buy a car from Jay. He has made a good lasting impression. OpenRoad Mercedes-Benz Surrey is VERY lucky to have him!

Feng yuan Ho

Kelvin is definitely one of the best sales rep I've encountered thus far. Provided me with excellent service. Although I'm still in the stages of considering what car to buy, Kelvin provided me with a few options based on my needs and gladly took me for a test drive. He knew what he was talking about and extremely enthusiastic. Also He wasn't pushy at all trying to sell me the car, instead, he focused on building a relationship with me. Highly recommend Kelvin to anyone wanting to buy an Benz.