Reviews of Midway Mazda (Car Concessionaire)

吴心语

Very horrible customer service and finance service. When I purchased my Miata in Apr,2020, there is huge conflict happened between me and finance, really makes me feel disappointed when I pick up the car. And today I wanna know the total buyout price, I even phone them over 5 times and no one call me back. Finally someone transfer me to the finance office, and the agent told me Sorry we cannot give you buyout price today cause we are super busy. No time for you questions, call back on Monday, or you are really need it go call Mazda Canada. And almost order me to google the number of Mazda Canada. The attitude is really really bad, buying my car here is a huge mistake. I’ll never purchase my car in this dealership again. Really waste of my time and I will tell my friends avoid this dealership.

amanda appezzato

I was in this Wednesday with my Friend Sarah. She ended up picking up a 2017 Mazda CX-3 with John. I just wanted to say, that John was super easy going, honest, enjoyable and informative during our visit. I have worked in the car industry for over 6 years and I have to say, I have not met anyone who can compare. I will be recommending Midway Mazda to my friends and family and specifically John because he was such a delight to deal with. Thank you again John and keep doing what you're doing!

Rabia GS

I’ll admit I already kind of wanted to get the car they showed me but James still presented the car as a great investment. Sometimes that’s important too even though it might be something you want already. They knew our budget and when they saw us willing to consider something a bit more expensive, James took care to point out the differences as “perks” and not necessarily something I would miss on in the lower trim. We appreciated him and Alex making the process smooth on a Saturday evening no less! It’s 2020 and I appreciate people just putting on a smile at their workplace because .. it’s tough lol. Thank you all :)

joash krishna

Nice small dealership where we don't feel lost. Friendly service and great staff in sales and service

Jayla Vanderhook

Be warned once your purchase has gone through and you have issues with a BRAND NEW vehicle they won’t be there to help. My new car was defective which they fixed after having to leave my car for almost 2 full days. I requested to soften my annoyance by providing some floor mats. That was a big NO. Now I’m having issues with the vehicle and was told that “maybe I just don’t like it” and that it’s a big car so what am I to expect. That my concerns are not normal ones they get but maybe just maybe It’s a one off? My coworker overheard the conversation and was astounded how I was being spoken to. I was told someone would contact me to discuss if I am “happy” with the car. No call. And since then my auto break alert is going off when there is nothing in front of me. Seems more dangerous than safe. I’ve told them something isn’t right with this car but apparently “the robots build them all the same” too bad their old basic loaner runs better than my NEW 2021 CX5. Go somewhere where they take care of their clients after the sale is compete.

Bennett Steers

These guys place a massive paragraph in their craigslist adds containing every make and model of vehicle so that no matter what you search, you get bombarded with their ads. IF I'M LOOKING TO BUY A FORD RANGER, I'M DEFINETELY NOT GOING TO CONSIDER GETTING AN MX-5 OR A BRZ.

Meaghan Reid

I had a great experience leasing a Mazda from John Pacheco. He listened to what I wanted and delivered the car and price I was after. It was the least "salesy" car shopping experience I've had and I would highly recommend dealing with John.

Siddharth Maheshwari

Sales not clear about the features available. Bought a CX-9 and they said it's got LKAS same as what Honda and Toyota offer but that's not the case, confirmed with Mazda. Not assisting with getting the Mazda loyalty bonus despite the then Finance Manager telling me that he will get that processed. Seems like a shady dealership. I would say avoid them and go to other dealerships. Such a pain, would have to travel further to get the car serviced as well.

Steven Miller

I called midway Mazda on a Monday and had my car booked in for the Friday to diagnose a ticking noise coming from under my hood that my regular mechanic couldn’t figure out- I accidentally got the dates mixed up and showed Up a day early, but they were able to get me in then and there and diagnose my issue in no time. Within a few hours they were able to diagnose and solve my issue in a very timely manner with great customer service. I’d mentioned the possibility of trading in my vehicle as well to which I was met with knowledgeable, no pressure staff. Overall I had a great experience at Midway Mazda. No complaints. Thanks to Dan, James, and the rest of the staff. You guys are awesome!

Esther K

I purchased a CX-30 from Midway Mazda. James is very knowledgeable and helpful. He went through the features of the car with me very patiently. I do recommend James’ service. And the finance Michael is also very helpful with the buying process. I had a brilliant purchasing experience in Midway Mazda. Great team!

Rebecca Afford

We were hugely impressed with our sales person James! We even returned to Midway Mazda the same day after having visited a few other dealerships as were drawn back to James' honesty and genuine straight forward nature. We will be recommending James to anyone who will listen. Also, Alex was very helpful with the financial details so shout out to him as well. Best, Ryan & Rebecca

Мария

My friend and I bought there cars.Good service!

J P Singh

Got my vehicle serviced here , team was courteous and helpful , would request dealership to have seating space for the clients who are coming to get their vehicles serviced

William Russell

If you are looking for a car consider a Mazda. We have owned 5 Mazda's. If you are looking for a great dealership to deal with consider Midway Mazda. If your looking for a salesperson to work with, you want to work with John Pacheco at Midway. John was amazing with his no pressure approach. He was authentic, honest and very informative. I would not hesitate to recommend he made the process of purchasing a new car seamless.

Emilie Webb

I am very pleased with the service I received at Midway Mazda. John P. is a very knowledgeable salesman, with a no pressure approach, which I appreciated. I am so happy with my new car! Thanks again John.

Mus Bhaloo

We recently moved from Ontario and took our car for service to Midway Mazda. We ran into Kari Lumme (sales person at Midway) and thankfully we did! We were looking to get out of our lease and into a 2021 model and Kari did just that. He followed up with us over the next few weeks and we got in to test drive a few cars. We also got invited to the VIP event where Kari was super helpful. He took a lot of time with us in helping us get what we wanted in terms of a new car and payment. Kari was patient, helpful and never hesitated to make us feel comfortable and prepared in the process. He is also very knowledgeable about Mazda and its competitors and was able to offer his honest opinions on all brands to help us make the best decision for our needs. I highly recommend Kari @ Midway Mazda if you're looking for your next car. Thank you for the awesome service!

Jasmin Sandhu

First day shopping for an SUV thought I'd check out Midway Mazda and was greeted by John. Second dealership of the day (I know I was that blown away!) and the next day I was driving away with a 2021 Mazda CX-5. John was honest, accommodating and not pushy. As a first time car buyer, I was impressed by the service all around. Thank you John and all those who helped at Midway Mazda!

Ash Sarup

John P. was amazing,personable,and not pushy in the slightest. I felt no pressure or obligation to buy he made the whole process stress free and very informative. I am glad that we were able to able to both get a new car and walk out happy customers with the help of John.

Andrew Simpson

I was in the market for a new car and ended up choosing Midway Mazda for a second time. (My old '05 Mazda 3 purchased there in 2005 is still in my family and still going strong!) John Pacheco helped me find the perfect 2021 Mazda 3 for me. He was a lot of fun to work with, and I am absolutely thrilled with my new vehicle. From sales to service, the whole Midway Mazda team is great, and I highly recommend them if you're looking for great vehicles!

Harry Parmar

Extremely friendly staff, and my car was perfectly serviced. Definitely recommend to others.

Joey Mullins

Midway Mazda blew me away. What great customer service they have. They are effective and personable about your requests. I purchased a preowned Nissan today and couldn't be happier. Shoutout to Kingsley, who helped me get it all sorted out. He answered my questions/concerns with respect and went above and beyond. Everyone else there also contributed to my positive experience. Thank you all so very much.

Nayanika Sanga

John is such a hospitable and knowledgeable professional. We are new to Vancouver and he even picked us up from our residence to help us buy our new car. He’s proactive, responsible and extremely fun to talk to. We were told we bought the car during extreme global scarcity so we feel both pleased and grateful that our car buying experience was as smooth as it could be.

Daniel Sklenar

We visited Midway Mazda because they had a lot of used CX-5 to choose from. Upon our arrival we were introduced to John Pacheco who was very professional and welcoming right from the beginning. He wasn’t pushing us in any way, he gave us all the information we needed and answered every question. We were really happy to meet him after our previous experience from other dealerships. Even our doggo who accompanied us through the whole process was so excited to see John again when we came back to pick up our new car. Overall it was a great experience and I wouldn’t hesitate the next time I need a car to see John again. Thank you and rest of the team!

Robin Woo

It was very good experience. Excellent service from James in Midway Mazda for detail analysis and open suggestions to customers. And he did one hour new car demo for us! Awesome gentleman. James is very helpful and knowledgeable. I will recommend everyone here to look for James.

Sampath Kulasekare

Service advisors are very knowledgeable. Hassle free service. Highly recommend them. Great customer service too :).

Jeff (JCB787)

So I'm starting this review on 3 different points, sales, parts and service. Sales, the salesman I met was an elder gentleman that knows exactly what I was looking for, really professional and friendly, and never tried to upsell me anything. Even though I did not buy my car there eventually the salesman still did some follow-ups and greeted me on my new car. Parts, the parts department even though they're connected to service but the staff I've met were super friendly too and helped me find what I need and one time guided me to another location where the item was in stock even though they're not making money out of it. (Hope I'm not getting some1 into trouble by saying this) And service, I was in luck when I serviced a warranty issue, got diagnosed same day and the service guy filled all the paperwork and scheduled an appointment, just within one single visit. Also I'd like to point out that this warrantable item was quoted $1k at Signature Mazda in Richmond so don't ever visit there. They do wash your car after the service and even though the staff told me it's an marketing strategy (hopefully this one doesn't get those guys in trouble either) I do consider that as a plus. After all not much dealers would help you do extra when they can't get a penny out of your pocket.

vanessa jakubowski

Evan Delmonico was great and helped me with my issue quickly and at a great cost. Super great guy to work with. Highly recommend. Thank you

Jay S.

Would recommend you proceed with care should you shop here. If you are looking for the best deals and service, consider other options.

D J

Recently purchased a brand new CX30 from Midway Mazda. They have an amazing team to guide you through the entire process. Special shout-out to John Pacheco the sales representative who helped me find my perfect vehicle without making me feel pressured to make a deal. Thank you!

Martha Sellitti

It was time for a new vehicle. I read Consumer Reports and spoke to family and friends. The first choice was a Mazda. I was met by John Pacheco at Midway Mazda. His first question to me was "what are your requirements"? Not only did he find a vehicle that met my requirements, he exceeded them. I was treated with honesty and respect. I am very happy with my purchase. I can honestly say I love my car. I highly recommend John Pacheco and Midway Mazda.

G R

Called this dealership to inquire about a preowned vehicle they had for sale. I spoke to Shawn in Sales, I asked him about the vehicle and he said it had just gone through inspection, told me about the vehicle, and told me it was a very clean car. He texted me very blurry pictures of the carfax. I informed that I will come take a look at it in about an hours time. We got to the dealership and the car was parked at the front. I got in and so did Shawn and right away he mentioned that the manager said the price was too low, so they increased it by $2,000. I asked him if he'll honour the price I saw and he said yes, but seemed quite unsure. Started looking at the car and noticed that the entertainment/radio unit wasn't working, after I clicked around for a while, he informed me that apparently the "fuse was blown" that's why that and some other features weren't apparently working. I also questioned him about the sport button being permanently on and he replied that he wondered the same thing, and started clicking it again and again. He finally told me that the car hadn't been inspected, and i questioned him as to why and he just sat there. He asked me if I wanted to go on a test drive and I said sure and asked me inside to give him my licence and sign some form. He then put the D Plate on the car and proceeded to jump in, and actually hit my car with the door...completely oblivious. Also, is that still the protocol during a pandemic?? As we were driving the car, he was quite distracting. I noticed the brakes were warped and the tires were trash and it ran absolutely horrendously. We got back and he started looking at the tires for a few minutes and I told him that had I known that this vehicle had all these problems I wouldn't have come. And he didn't even reply he basically said the car has alot of red flags and he's unsure when it will go through the shop and get fixed. What a terrible experience. Why wouldn't he tell me about all the problems before I went in, I spoke to him on the phone not like I just showed up... Really poor service

Mandeep Grewal

Excellent customer service (service advisor) and excellent mechanics in the service department. Had an oil change done and the mechanic provided a thorough report of my vehicle and other things it needed. They even took me out to the vehicle to show what they were talking about. Dealership could use a better waiting room though.

Maureen Hayes

We had a great experience buying a car from John P. at Midway Mazda!! He was easy to deal with and very knowledgeable about the cars we were interested in. He has a laid back personality and there wasn't any "high pressure" tactics. I would recommend seeing him if you're thinking about buying a car!

Anya Smith

I recently purchased a Mazda CX-5 from Midway Mazda and had a brilliant experience with John Pacheco, Sales Representative. John has gone above and beyond, making the car-buying process smooth and enjoyable. I've never had such a good experience buying a car before! John was receptive, responsive, and fair. He came in during his off hours so I could pick up my new car at a time that was convenient for me, and has followed up with me since the purchase to ensure I am satisfied. He has gone out of his way to obtain accessories for me after-the-fact, and has welcomed any questions I have about the vehicle post purchase. I highly recommend John at MidWay should you be in the market for a Mazda. You won't regret it!

Jill Clark

This was my first experience buying a car from a dealership and going into it I was a little bit intimidated. As soon as I met John, who I had only communicated with via phone and email prior, I felt that I was in good hands and immediately felt comfortable. John was personable, honest, and considerate. He new what was important to me in a car - reliable, fuel efficient, and relatively "easy" to repair. I had a few cars picked out from browsing Midway Mazda's website but, I left the lot later that afternoon with something that John had picked out. He thought the car would meet my expectations and he nailed it! Thank you John for a wonderful afternoon and for giving me some peace of mind knowing that I now own a reliable vehicle. P.S - Domingo says hi!

Olivia Antwi

I purchased a vehicle from Kari a month ago. Kari and Alex were so professional and made the process so easy. By far the best vehicle purchase experience I have had and could not recommend Midway Mazda more.

Tarryn Adam

Buying my CX-9 and dealing with Shawn at Midway was hands down the very best experience I had throughout my vehicle-shopping journey. Shawn was very easy going, never got pushy, and made sure I found exactly what I wanted for what I wanted to pay. I have full trust that the folks at Midway Mazda are there to help or support me regarding my vehicle as they’ve done so much already to show me that! Shawn is the bees knees!! - Josh and Tarryn

Duncan McKinnon

Went in to Midway without a clear idea of what I was looking for - which some might say is a dangerous thing! But John Pacheco was so forthright and willing to share ideas with me, and not pushy at all while showing me things in my budget that suited my vision. This is the first car in my life that I actually enjoyed purchasing and didn’t feel stressed about money or options because of a salesman’s agenda. John was great and I am in love with the car I got, and even more in love with the price !

Laura M

I came to Midway Mazda after having a poor experience with the auto body shop I took my car to after an accident a month ago. My power steering pump was never replaced and never acknowledged as being damaged secondary to the accident. I brought my car to Midway to have them assess the whining noise that was coming from my power steering pump. They were able to diagnose it right away as an internal failure and ICBC ultimately covered the cost to have it replaced. Evan the Fixed Operations Manager was able to help me out immensely from talking things over with me to booking my appointment to have the pump replaced. The initial person I dealt with, Justin, was also very helpful. I’m impressed with their professionalism and commitment to customers. I’ve had great experiences in the past with Midway Mazda and this time was no different. I would recommend their service department to everyone.

Lorne Anderson

I just picked up my MX-5 from Midway Mazda in South Surrey. John Pacheco was extremely helpful in locating this car for me. At the time the cars were very scarce in the province and the red colour was not available. Within a day, John was able to locate one arriving at Delta Port, from Japan and was available to deliver it to me a few days later. John even came into work during his vacation to ensure that I received the car in a timely manner. Thanks John for the excellent service; I'm enjoying my sweet ride.

Robert D

Great experience dealing with James. He helped my find the vehicle I wanted and is an all around great guy to deal with. If you're looking for someone friendly to help you out, shop here and ask for James. He really goes out of his way to make sure you're taken care of!

Lynda Hayward

Purchasing a used vehicle at Midway Mazda very positive experience thanks to John Pachenko, who made the process comfortable for us from start to finish. He shared his expertise in a way that didn't feel like pressure and was more than patient when showing us how to use some of tech features that were new to us. We not only got a great vehicle that suits our needs, but when I picked it up on my birthday, my new car was there with a Happy Birthday balloon on it. John's a guy who goes above and beyond for his customers; I recommend you go see him.

Harveer Bajwa

Special thanks to John for getting me my first car! Despite the shortage of cars at the moment, he really went above and beyond to get me what I wanted while providing excellent advice. Definitely recommend this location!

Nigel Raman

I've spent a lot of time working in and visiting dealers. By far the best service ever received is at Midway Mazda! Every time I speak with Evan its like we've known each other for years. The rest of the guys are good too. Keep it up guys!

K.P.

Had to get the brakes done. Picked up the car and smelled like burning brakes when I parked. Called Midway service and was told to bring it back. Brought it back a short while later and they immediately tossed it on the hoist. Service Manager called and stated that a rubber boot had gone haywire, which to them was odd, and needs to be replaced. Service Manager stated that both rear calipers will be done at no charge. Suffice to say that I was happy with no haggling for inconvience.

Michael Bringsli

My wife and I bought a used SUV from here 3 weeks ago. Our sales person was John Pacheco who was great to deal with! He listened to our needs and went the extra mile for us! If you want to be treated right while purchasing a vehicle, see John. Him and his team will take care of you. Thanks Midway Mazda!

Zoe Amber

I had the best car buying experience at midway Mazda with John Pacheco ! Would recommend him to everyone who wants to buy a vehicle as he was more than accommodating, going above and beyond our expectations. Thank you so much John ! Zoe & Wesley

Andrew Short

Service department is way over priced but they do ok work.

Shannon Phillipson

Midway Mazda will be my forever dealership. I met with John Pacheco at the beginning of this week. I was looking for a pre-owned miata mx rf. Anyone I had previously talked to said "Good luck. You won't find one." John told me they were difficult to find; but he would start looking. Absolutely no pressure!! I decided to go for a new car because there was very little depreciation on the vehicle. John called me; connected me with his manager, Jeremy...who found me the perfect car. I arrived to pick up my vehicle to find John had taken time from his vacation to come In and walk me through the logistics. Unbelievable commitment!! Service above and beyond!!

Alex Mckinnon

Very good dealership. No bad experiences. Bought my first Mazda from here when i was 16, bought my second when i was 24. Probably will buy my next one from here as well. Cheers keep doing what you guys do best.

Garry arora

Alex, the Finance Manager…one of the best employee they have …quick, professional,…????

Amanda

I highly recommend seeing John of you need a car! He's amazing at his job and really listens to what you need and want and finds you the best deal possible! I had never bought a car before but he made it so easy and straightforward and is super nice! You won't leave there without a smile on your face and your dream car!

Rob MacDonald

John was a good salesperson to work with. He was patient with my questions about the Mazda 3 and wasn't pushy. I appreciate his assistance.

Chris Fisher

Ask for John Pacheco in sales, great, down to earth guy. He was very helpful and a treat to work with. Alex Woods in finance was also very helpful and accommodating. As an out of town buyer with a time restriction the two of them did everything in their power to expedite the process.

Mitchell Schulz

Recently bought a 2018 Crosstrek off of John and could not be happier. The car runs as advertised and the interior looks even better. Regarding service John was nothing short of everything you could want in a car salesman. His friendly service was never pushy and while keeping everything light still remained buisness oriented and up front. As we came from out of town to purchase the vehicle, prior arrangments needed to be made regarding deposits to secure the vehicle, meeting times etc. John ensured that none of these obstacles were even remotely a hassle and facilitated a smoth seamless transaction from start to finish. If anyone out there is considering purchasing one of the vehicles on this lot, John is your guy (and if he isn't, he really should be). Cheers!

Jaimee K

You can't go wrong here. We were coming from out of province with a tight timeline and dealt with John Pacheco, he was a breath of fresh air and an absolute pleasure to deal with, he gave us all of the information we needed about our vehicle up front so we could make our own informed decision, he was professional and not pushy which was really important to us. He was diligent and treated us with the utmost respect. We left as very happy customers with a great vehicle. Cannot recommend enough! Thank you John!!!

MS B

Bought a used 2015 Lexus rx350 at 150k kms from this place 6 months ago. After driving for a month engine light came on. I called them and told about it, they asked me to wait on it for a week cuz possibly it’s a fuel cap problem. I waited and the engine light did go away. It happened a couple of times more but the engine light went away after a few days every time. But I got worried and decided to show it to a mechanic, he found a cylinder misfire and advised me that it could be a bad ignition coil. He fixed the issue and reset the engine light but the light came on again after a few days. I went to different mechanic who told me one of the cylinders has low compression problem. So he says we are looking at a possible engine replacement and just can’t believe that a Lexus engine can go bad after driving just 158k kms. I also asked him about the engine light going away, he told it does happen sometimes cuz it’s a six cylinder car and compression problem with one of the cylinders might not be detectable always if you aren’t idling for long times or running at very slow speeds. I don’t know what to say, am so disappointed that I believed in their inspection checklist which said everything was absolutely fine about the car and bought it. All I have driven this car is 8000kms, with most of the car loan still pending, it has turned out to be nightmare for me.

Irvin Ramfal

I had recently purchased parts from here and when I got home to do my repairs I found that one of the parts were incorrect. Someone had placed old used unrelated parts in that box. I tried to talk to the dealer about this matter but unfortunately I was pushed away. I am now stuck with a $230 part that is not even for my car. I guess rule of thumb is to always open the boxes and check what's inside before you leave even when you purchase "O.E.M" parts from the dealer. Thanks for calling me a thief and enjoy the $230 Midway Mazda I was contacted by operations Manager Evan a few days later and he made things right and ordered me a replacement part. I am now confident again to purchase parts from here in the future.

Chris Thimer

I hate going to my dentist. I also hate talking to lawyers. But the thing I most hate is getting my car serviced. However I stopped by Midway Mazda to ask a question about my wife's maintenance on her car. I spoke to Evan and it really changed my mind about dealership service . He was helpful, informative, and friendly. A real triple threat. I booked her car in and the service was amazing. I will be back again and again.

Arthur Self

1 June 2020 Just picked by brand new 2020 Mazda MX-5 RF GS-P from Midway Mazda. Great service by my salesman, John Pacheco. John never gave up in finding me the exact car I wanted - in Soul Red. It looks fabulous. This is my first Mazda having been a BMW guy up until now. The car is great to drive - John organized everything for me and the pickup was a breeze. I also bought winter tires and rims and John organized garage storage for me too. Looking forward to driving this fun car. Future Buyers? - go down and see John as you'll be pleasantly surprised what Midway Mazda can do for you. :)