Reviews of Dueck Isuzu (Car Concessionaire)

ian widgery

A wonderful GM dealership. Friendly staff, helpful service would highly recommend

Harry Pratt

Great service...

Mohammed Hammadi

EXCELLENT SERVICE Lionel the Body Shop Manager is very professional, patient, and friendly. He did an amazing job to repair the left rear door in my new Tahoe 2020. He is very honest and reliable person , 5 STARS to him. I extremely satisfied. Thank you for the typical customer service. HIGHLY RECOMMEND

Renaud wintzer

I bought a 2013 Volkswagen Tiguan from them and love it. My sales rep Alex wasn't pushy and did not try to sell me another car, Bonnie from financing was also great. Thanks again for the good service and sweet ride.

Madars Vibans

Edgars is the best truck guy in Vancouver hands down. Very knowledgeable and trustworthy. Strongly recommend.

Holly Paton

I’ll never buy another Chevy ever again … firstly because your company owes me a new car to replace the lemon you sold me. 1) My car has had at least 7 recalls now … so many I’ve lost count 2) The “metal” covering of my crappy plastic door handle peeled open and cut my friend’s hand open (DEFECTIVE!!!) 3) The adaptor to play music from my phone hasn’t worked since the first day I bought it … your GM people said it was a phone compatibility issue … apparently not! I’ve upgraded my phone 4 times since then and none of them worked! (DEFECTIVE!!) 4) The fabric above my windshield and my back window is all peeling off for no reason at all (DEFECTIVE!!) 5) The car is nickel & diming me never since the warranty expired (despite the fact that I bring it in for its regular maintenance work) 6) The sunroof is leaking – the area above the driver’s side is soaked every time it rains (DEFECTIVE!!) 7) The coolant area was fixed as part of a recall (twice!) and now it is leaking again but they want me to pay for it (seriously??) 8) Multiple oil leaks from the engine ….. I could go on and on …. And every time I bring something to the attention of GM, they say, well ya that’s just regular wear and tear … WHAT?!? No, the fact is that it is a 6 year old car that was built out of little more than popsicle sticks and string. I’ve had a number of vehicles in my life … this one? Worst car ever. Like I’d get back into car payments for another lemon from your lot …. Ba ha ha ha ha ha ha joke!

Ryan A.

Dealing with Jon Urbano has been a pleasure. He is professional and prompt. He will look out for you vehicle to get the service it needs. I have been taking my 2014 Silverado to him and will continue to do so.

Nathan Matell

Great service dealing with Jonathan Overton at the Dueck on Marine. Straight forward & treated me very well ????

Daniela Furland

I bought my car here, so I have been coming here for the last few years when my car has required fixing. Lately I've had nothing but issues. They tell me it's ready to go but it isnt. I have come to pick it up twice and it isn't actually ready for pick up. I had to bring it in twice for the same issue, brakes were squealing after getting new ones installed here. When I got them back the first time after complaining they were worse than before. Finally, after the second time it was much better. The customer service is terrible. The lady at the desk was not helpful and was quite condescending , and as I'm typing this I can hear her talking about me to a coworker. Completely unprofessional. I'm not coming back to this location. Update: they did compensate me by not charging me for a service. I didn't expect it, and I appreciated it.

Luna Mama Co.

After being around to other dealerships, hands down best selection and even better service! Was in on Saturday and spoke with a wonderful consultant named Frazer - super personable and very well informed. Will be buying from them in the near future.

Original_Trav

Friendly helpful staff, great selection of new and used vehicles

Eric Pospisil

I bought my Chevy here, purchase experience was very positive (thanks Sam!). I do all my service here too. My experience is that it is generally good work, but slow. Oil change and tire rotation generally takes 3-4 hours (with appointment). The free wash and vacuum is nice, but it adds about another hour to the service, and they don't seem to consider that time when calling you to tell you the vehicle is ready. They seem to know the delays are long, and often give out free coffee and muffins to compensate. Some of the service associates will tell you that a particular service is ''overdue" implying that it is necessary to maintain your warranty. They will be honest if you ask them whether the service is 'required' or 'recommended', however. I'll definitely continue to do my service here, just a few things that would be needed to get five stars.

Steve Moxness

Car serviced today. Thanks to Lisa and team. The customer service was awesome and the waIt comfortable. Great work folks!

Hamid Touisse

Too greedy

Bryan Davis

Incredible experience! Great deal! Customer service second to none. Thank you!

carson w

(Translated) There are Chinese-speaking services. A Chinese guy whose surname is Anson is very good and the vehicle styles are complete. There is coffee in the service lounge downstairs, but you have to pay to drink the capsule coffee! Don't put the capsule coffee machine at all. If you want to put the capsule coffee machine, you can drink it for free! How much is a car? How much is the coffee? Don't let customers lose interest in General Motors just because of a cup of coffee! I go to the Toyota store and offer freshly ground coffee! (Original) 有华语服务，一个曾姓叫Anson的华人小伙服务很好，车辆款式齐全。楼下service休息厅里有咖啡，但是胶囊咖啡还要付费才能喝！干脆就不要摆那个胶囊咖啡机啊，要放这个胶囊咖啡机就免费让客人喝啊！一台车多少钱？咖啡多少钱？不要因为一杯咖啡而让客户对通用汽车失去兴趣！我去丰田店里还提供现磨咖啡！

Stephen Maroulis

So helpful. And service was super fast.

Winkie Chan

I've been getting my car serviced at Dueck since I bought it there in 2013. Went in for another regular maintenance today and received excellent customer service from Jon Urbano. I'm not too familiar with car stuff, but he explained everything to me until I fully understood what the services were and why they needed to be done.

David Issar

Hey how do you beat great service... Dueck is doing it right. Jon in service, got me in quick with no appointment, fixed my truck in fast time.... Here's the bonus....they cleaned the truck while I enjoyed a coffee and muffin on the house in their cafeteria. Thnaks Jon... your a good man!

Hazel Bissky

Been taking my car there for over 10 years...Super good customer service, and my most recent Service Consultant was Jon Urbano, and he did not disappoint! He was careful to make sure I understood what work was done to my car and gave me a Seniors discount ! Always great service ! I drive down to Marine even though I live closer to another GM dealer - just like the staff so much!

Ingrid Myers

Charge too much for mechanical issues

Sidi Elazhari

Great service. Helpful service advisors

Rachel Azeroual

I bought a 2017 Buick Encore yesterday from Matt Derksen and Martina Vranjalic at the Marine location and I could not be more pleased with the service! From the business office with Bonnie who worked after hours to get all the paperwork in order, to the delivery with Martina who showed me all the amazing features in my new car, to the immaculately clean 2017 Encore I received from Matt's hard work of getting it to the dealership on time, gassed up with rubber matts included!! Dueck gives you 5 star service and really makes you feel at ease while making such a large purchase! It is my first car and I would go no where else to have bought it, and will return for my next car indefinitely!! Thank you Dueck for running such a professional and customer service oriented business, your hard work does not go unnoticed!!!

Lea Bianchin

From my significant other (plus myself): Ethical staff. Immensely refreshing compared to Eagle Ridge. Eagle Ridge should be shut down, & everyone at Marine agrees.

Autumn

Charged my credit card 3 times, tried to contact them about it on multiple occasions and never heard from them. Except when it's time for a service!! Told them I would be taking my service elsewhere and to please remove my number, which they still haven't..

Mike McMath

I normally do not write reviews but I felt that I had to in this case, Called the service dept 6 times today and could not get anyone and then the phone just hangs up, finally I call the sales line and get transferred over then ask for a service manager and So I'm told there isn't one in the office today and no one can help me. So fed up with Bad service from Dueck I will most likely take my business elsewhere.

Diane J Curtis

Daughter needed something there, lots of traffic and gentleman in parts Dept. Very nice and patient!!

Bryan St. Amand

Awesome service from these guys. Ask for Alex. He'll work things out to suit your needs

Jimmy Z

I got well taken cared of today at dueck on Marine where I did power line service. I specially appreciated Lisa Willson' s great service .

Anson Li

Communication with staff, sales, insurance was easy.

T M (ABIT Mad Productions)

I own a big truck and a while ago I wanted to replace an external bolt on engine part which I ordered and paid for myself. I was quoted around the $1200.00 mark originally from the representative that talks to the mechanics and foreman (this included a new battery on top of the replacement ofcourse and one or two other minor things). So i left my truck over night. Over the next two weeks other parts I wasn't from the get-go interested in orignally popped up for replacement and the bill went up to $2000.00 - I thought to myself "why not im there right, i never go anywhere else i love Dueck what could go wrong?" ... In the end the same customer service rep didn't show up the day i went in to pay. The bill ended up costing me $7500.00 instead of the top end $1200.00 I went in for. The reps explanation was "I had no choice after speaking to the foreman" ... Nevertheless same day i show up all the mechanics are laughing at me. The 2 weeks instead of 2 days my truck was there no matter how hard i tried to find out what the price was "up to now this day" i was led astray. It wasn't about the money in the end, i had it and paid - it was the effort Dueck went through to keep me out of the loop over the phone. Same day I pick it up my truck, my engine putters and almost stalls - when I start it up. I hear a massive grinding and ringing from the bottom shield plate. So I had to leave it over night again after paying $7500.00 instead of the $1200.00 range i was slowly hustled up to. In the end they didn't do a good job, the truck was leaking oil and they wanted another $7500.00 to take a look at it. I said goodbye and went to Midas to see what was wrong. Turns out they didn't replace the top two engine gaskets (one was leaking badly where it was not before the surprising "overhaul") and left the oil spilling out which Dueck blamed on my part that they replaced and bolted on. The part until this day is fine, it was an external bolt on procedure - and i'm not a mechanic - but you don't need to fully "overhaul" a truck engine for that I'm guessing. My shifter is loose once again (I've had it fixed a score number of times previously) - so after they were done with my truck I was left feeling at odds with myself.

Tony Li

I went in for oil change. Jon Urbano is the service consultant who gave me a welcome and a professional review of my vehicle. He also checked my service history and took off a few unnecessary maintenance item from the list. I am completely satisfied with his service and will look for him next when I am in service.

Alisa Sakamoto

Great service on my snow tires install - thanks Ed Lee and his team!

ArFe Films

I was very impressed by Edgars knowledge, understanding, patience and attitude. Not even for a moment I felt pressured to purchase vehicle I was not willing to buy. I highly appreciate Edgars honesty and sincere willingness to help.

Christopher Meagher

Jonathan Overton was great! He got me a awesome deal on my car. Super easy going, great experience.

Tim Russell

Great service and good people.

Pavel Vasilyev

It is a large place.

David Garner

Great lube service that includes tire rotation.

Joseph Conway

Friendly, and helpful. Was a much better experience than expected

Catherine McCreary

I felt valued.

Basone Guitars

Jonathan Overton was a great host! Didn't oversell and was well informed, we'll be back ????

Cheryl Theilade

I brought my 2013 Dodge Journey in for a bumper repair as I had a 'hit n' run' claim. From the time I dropped off my car at the Body shop, until I picked it up - these guys were SO great! The staff are amazing. When I picked up my car today - it looked brand new! Fully detailed and I'm so grateful! Thank you Dueck on Marine! I'll be back!

miguel

I spoke with erika and she was so helpful and so knowledgeable about all the different products i would definitely recommend dueck and erika anytime thank you for going above and beyond with your service!

Sarah Beukers

I recently purchased a Cruze from them, and the other day it was time for the cars first oil change. When I got there, I checked my car in and they asked me if I wanted a complimentary car wash, which I was grateful for. I had an appointment for the oil change at 1:30, and I didn't have my car back until 10 after 4. When I walked out to the car, it smelled heavily of burnt clutch, so we went back in, and were obviously concerned at what we had come out to, and I had talked to the service advisor, who then went to his manager, when the service advisor had come back to us, he told us to monitor the clutch over the next couple of weeks, and get back to him if there were issues, other than that he said there was nothing he could do. He also reassured us that his co worker could drive manual, which is obviously not true. I won't be going back to this dealership for service.

Lindsey Hardcastle

Excellent service

TriOx /\/\/\/

I was looking for a competent dealer to service my 2014 Z/28 and I haven't owned a new GM since 2000 so I had no idea which dealer is Boss. Luckily, I found Jon Urbano and the team at Dueck on Marine. Jon is super friendly, easy to talk to, and immediately understood my care car eccentricities. Special mention to the Mechanic who went to the effort to preserve the previous windshield service sticker and put it in my owners book without me asking. Awesome service. Up one floor from service, they have a 'Chevy Cafe'. If you happen to be there, waiting on your wheels, and find yourself a bit peckish, try the Butter Chicken entree. Its 1/3 of the going restaurant price and twice as good!!

Tom Cheuk

Sales services needs improvement. Sales people were too busy to help. They also do not follow up with inquires.

Michael “The Building Manager” Thompson

I can't say enough good things about this dealership. I was dealing with Mike Hothi and he treated us very well going the extra mile to make sure we got the right truck. I highly recommend Mike for all your automotive needs.

Kato Kwazimoto

Fantastic Dealer

Geoff Smith

I have been quite displeased with a number of Service Consultants who left Duecks fairly recentl. One in particular, Sanjeev Chaune, I developed a great relationship with. His service was terrific. I, the client, felt I was important not just another customer. On my last visit I was fortunate enough to meet their relatively recent hire as a Dueck’s Service Consultant, Archie Archibald. I was impressed for a number of reasons. To begin Archie was attentive, a good listener which I feel is extremely important and polite. Archie kept me informed of what was happening with my SRX with respect to a timeline of when I could expect my vehicle to be ready. When I picked up the SRX Archie went over what had been completed and explained what I should do to isolate an on going noise problem which unfortunately wouldn’t cooperate for the technician. It would make no noise while in the shop. Before leaving Archie encouraged me to either contact him by email or phone for any problem I was having with the SRX or if there was anything he could do for me. In summation Archie made me feel Lake an important, valued customer. In the future I will request that I deal with Archie when dealing with Dueck’s Service Department.

Oliver Rantanen

The food is cooked just how you would expect.

R T

Firsts time I went to DUECK on Marine I had the luck to get Lisa Wilson to advise me with my vehicle. She was super awesome from the start. I got my car fixed and about two weeks after I had another issue with it so I called her up and she helped me out again! The services were done well and very fast! Customer service from Lisa was superb! If you go to DUECK on Marine I highly recommend her!!! Rafaela

Lara Sponagle

I had an appointment for a simple oil change and it still took 1.5 hours. This is why places like Mr. Lube exist. Is is completely ridiculous, I know how long it takes to change the oil. What a waste of time. Won't be returning.

Jon Stewart

The guys at Dueck on Marine really know what they're talking about. I dealt with Jon Urbano and he took care of my vehicle and steered me in the right direction with my vehicle needs. These guys are great!! Highly recommend Jon Urbano and the staff.

Tim Stiemer

It was an Awesome experience for our whole family. Alex and Bonnie made it a wonderful experience.

Naresh Reddy

It was my first visit to the place. i was really happy with the way the Jon Urbano helped me. He help me choose the best thing for my car. So friendly and caring. Highly recommended thanks for the experience. See you again

Ken Wilson

I purchased a new HD Diesel pickup here in 2004. It was a great truck, but the worst vehicle purchase I've ever made. Service is sloppy and expensive. Repairs often required several trips before things were right. Three new clutches in less than 75K for a truck in light duty. I am now shopping for a new truck, and I am not considering GM. Crappy service can make any truck into a lemon. Beware!

Ken Tsuruda

Just had another great experience purchasing my new 2018 GMC Denali from my long term salesman Tom Lariviere

Curtis Chino

If you a true GM owner looking forward to develop a long term relationship with your go to guy who can take care of baby ride everytime you need service & repair, ask for Jon Urbano in service department and and Chris Lim in Body Shop.. very down to earth guys who always there taking care of you and exceeds your expectation! Like a good neighbor Dueck is there!

Victor Tykva

Good Isuzu and gmc trucks

CKC Z06

Unless you buying for sure otherwise they not too friendly.

Fernando Guillen

Kudos to Dueck on Marine! I drive from Squamish and do my business at this location because of their attention to customer service. Jon Urbano, the Express Service agent, was always keeping me up to date on what stage my vehicle was at...and the humor at the pay counter was priceless. I'll keep coming to this location for the genuine care they provide.

Ferris Wheel

Meh its pretty good im not much of a car guy though

Karan Thakur

Andrew Fidler the service manager on Marine drive Vancouver is a helpful and energetic, humble person. I wish these type of people continue to help GM Motors rise to the top.

Ken Gardner

Large, professional dealership. Professional staff. We first bought cars there in 2001, and have always had the servicing done there. We have never had a bad experience.

Eszter Farkas

I highly recommend Dueck on Marine to anyone looking for a new or pre-owned vehicle. Dueck strives to ensure you have an enjoyable experience and is dedicated to offering reliable, efficient, and trusted products and services. The personable and professional staff also get to know you to find the right vehicle for the right price.

Bailiff Curtis

Jim the manager of the service department was wonderful to deal with thank you for all your help

Limobook Vancouver Limousine

Have a 2015 Escalade, Sanj the service advisor has been wonderful to deal with! very helpful and gets stuff done, this is my 5 Cadillac and would defintley recommend setting up an appoitment with him as your service advisor. First Class service ! Thanks!!

Jorge Minero

Great service

Mark Peters

Love there service

Andrew Bullis

Dishonest and creepily persistent, don't actually listen to the client's needs.

Annie Coopman

Edgars Neiland was exceptional to deal with! He went out of his way to make my purchase easy and did extras for me so I wouldn’t have to bother later .. I would totally recommend him to any one of my friends or family

Oliver Talento

I always leave happy after getting my car serviced at Dueck on Marine! The staff is friendly and I receive nothing less than excellent customer service from Jon Urbano. I've been servicing my car at this location regularly for about 4 years now, and each experience has been pleasant. They stay true to their quotes and If on the rare occasion they come across anything other than the issue I came in for, Jon will call me immediately for confirmation before working on the problem. Great team and great service.

Norm Harrold

Friendly part staff and quick to get special order parts for my older vehicle

Billiantjeanius Smartell

Went in eight this am just for the mechanice Matt to meet me head on in a section that clearly had arrows going opposite direction. After reversing to let him pass he starts yelling at me to get into the garage. Afterwards he starts giving me dirty looks and shaking his head. When I approached him about it all he did was demand that I get in the garage. After asking him why he was shaking his head at me he denied that he he did. He got really mad and told me if i had a problem to go talk to the manager. After getting his name I did exactly that. The manager is very pleasant, but mostlikely hired this subpar ignorant staff. He tried to fix things, but at that point I no longer wanted to leave my $52000 brand new camaro in their care. Very inconvienienced to have to have to take my car to another city or the island. Also not the first time I had a tough time with dueck as their staff and manager called me a "drunk off the lot" when I went in to buy my car on terminal ave. Which I found very to be a very racist comment seeing how I am First Nations. Not just that the race thing, but I do not believe that anyone deserves this type of service or treatment. Regardless of background or ethnicity.

Dan F

Great body shop. Nick the manager is really knowledgeable and a provides great customer service. Highly recommended

L.H. WANG

Good dealership & we got our certified car with fair price

Zoky J

Karl and Ed were amazing at helping me get the car I wanted.. thanks so much gentlemen. And can’t forget Bonnie❤️ Thank you

Evija Feiste

Edgars was amazing to deal with a true professional. He is an expert in his field and knows his cars down to the simplest detail. I was really impressed. If you need a car Edgars is your guy, I highly recommend!

Trent Martens

Jonathan was very professional and friendly before during and after our purchase

L S

0 stars. I was upset and never wrote a review until 2day. Been there once & vow 2 never return 2 auto shop despite the fancy 2 blk dealership upstairs. Deceiving. Booked @ 3 pm & waited for 30 mins. I was confused about where 2 wait (nobody 2 greet u or 2 tell u what's going on) I was told I was "lucky" 2 get in bc they don't book 3 pm bc if computer in my car failed I may b walking home bc the shop closes @ 5? u couldn't have told me sooner?! The booking clerk (in a hurry) decided it was ok knowing the job that had 2 b done. Had 2 return 2 dealership not bc of my choice but bc of recall of wires/airbag that causes fires in Pontiac. Ultimately, I felt that they didn't respect customer’s time. I asked to speak 2 manager "Heather" who was not even there. While waiting 2 heated fights occurred in the lobby regarding service quality. I am not kidding. The courtesy phone was sticky, gross 2 touch (wanted 2 call my boyfriend bc I was disturbed by all this) & the yellow pages opened up 2 pawn shop advertising. Nice. I noticed no magazine 2 read while waiting, water, tv etc. This place was horrendous!!! Upon leaving the service manager joked with me that they took my motor out.. Hahaha!! Seriously I was so done with this place. Everybody who went there and worked there looked like a disaster. Most customers (immigrants) looked upset and in a desperate waiting state somehow. Customers just want: appointments to be honored ( I left work without pay and my time is valuable too!) greeted when you arrive, communication, no surprises, relax in a quiet lobby & maybe some water. It's simple stuff actually.Customers don't expect "freebies" as good quality service really stands for itself over the years and good auto shops don't really need to clean your car or give u free oil change. Truth is you expect good service going in once. I was disappointed, and it's hard to change anyone's first impression. I will do business elsewhere, but please make staff aware to make clients happy. Isn't that what it's about? Customer satisfaction? Happy clients equals better business, and better business equals more money. Let's face it that's what your in it for, the money. So do yourself and your customers a favour and look at how to improve. In the end everyone wins! Bigger does not better customer care and quality car services for your car. If staff are stretched 2 thin and not really available 2 even greet you than what kind of services are they giving 2 your vehicle?? And because they are not selling a 50 grand car your needs are not at all important here; therefore, .you are much better off going to your local mechanic who you have a trusted relationship with. I believe big box auto services days are numbered

Kristylized D

Never mind my good review! They're all nice and pleasant until they get your extensive business and referrals then they drop you on your ass and sell you your second round of vehicles with problems and don't honor their warranties!

Rob sykes

After dealing with other dealerships in the lower mainland and thankfully running into Bonnie and having Mike Hothie as my sales rep was the best thing that happened to me. Dealling with the two of them made my experience purchasing a new DENALI amazing. I would recommend dealing with Dueck on Marine and asking to have the two of them to assist you in making a deal come together. Thank you Bonnie and Mike will always deal with you two on the future.

Arihant Chopra

Sales staff is awesome

Stan Laursen

I live on the island and brought my van in after someone tried to steal it and they smashed the window and destroyed the ignition. Chris and Diana in the body shop were extremely helpful and fit me In with an appointment right away even though they were quite booked. They the. expedited things and even stayed late to ensure that I could make it back home to my family on the island. Thank you Chris and Diana! I highly recommend them.

Effie Georgeopoulos

From the initial phone call to the moment I received my keys, the excellent and no pressure service provided by Alex Toombs and Mike Tothi was simply the best experience I have ever had with any dealership. Once I had the keys, Alex took the time to help me setup bluetooth and On Star as well as preset everything from navigation to XM and beyond. I would highly recommend these two for your next car purchase/lease. Let me not forget Eugene in the finance department who also was so helpful and patient and made sure I was comfortable with all the details.

Lucas Cotter

I have never had such a good experience at a dealership. from the salesmen to the customer service reps everything is great. I booked a service apt with Allison at dueck marine she was very helpful and explained all the service I needed and why I needed them. I'm very impressed and will be coming back to Dueck

dj btoxic

Just picked up a 2014 Subaru XV Crosstrek through Jonathan Overton. I showed up a couple of weeks ago with no idea what I really wanted. Jonathan took the time to take me on a few test drives and see what they have in stock. Wouldn't have this great car if it wasn't for him.

Emma Casey

I received great help from Anthony at Dueck on Marine!

Tres Bien

Nick the body shop manager is absolutely top shelf!! My 2014 Impala LTZ came back to me looking like new, literally!! Every single person from Chris Lim, to Nick , and the boys who detailed my ride including waxing it, and doing a total interior detail right down to tire dressing totally blew my mind. They even touched up some chips in my paint, FREE! Did I mention I had quarters, toonies and loonies , spare change, still in its holder, untouched. The honesty, integrity and genuine care /attention at the body shop has blown my mind. As long as Nick is there, I won't go to any other body shop for my Impala. They say what they mean, and do as they say. 10/10 5 stars

mark ennis

The service that I receive at Dueck on Marine is second to none . Jon Urbano and his team are very polite , professional and get the job done !

Darian Kovacs

Great smart people working here.

David Wang

Friendly and good service

S Alexander

We travelled overnight on Dec 27, 2018 from Calgary to Vancouver for a family holiday. On Dec 28 while driving down Boundary Rd in Vancouver, I felt a large pull on steering wheel to the right and immediately thought something was odd. My vehicles always are in great working condition and well maintained. Within a minute, at 60kmhr I felt a large shimmy/vibration in steering wheel. I immediately pulled over and called AMA to tow me to closest Chrysler Dealership which was Dueck Chrysler on Marine Drive. I showed Santhosh Bandari the Service Advisor a picture that I had I talen after crawling under truck , of the CV Joint where the outer boot is ripped completely open. I expected that I would get the vehicle booked into service on this Friday Dec 28 and pick it up on Monday the Dec 31st. The service department attempted to find me a rental vehicle as I had no luck at multiple rental agencies over the phone and online due to xmas season, and nothing was available that would accommodate all our luggage and ski equipment As a long shot, I then asked if it was possible if I could get my truck into a bay and have it fixed same day but knew I was likely asking a lot. Leslie Martens Senior Advisor/Sales Trainer, heard my predicament, with being on a holiday with the wife and children aged 6 and 10 and no rental cars available she said they were “ definitely going to try”. After ordering the part from Napa and discussing with Mechanic, they told me they would have it done today. It’s now 4pm, I’ve been told it will be ready just prior to 6pm today. So unless it’s something completely different than the CV Axle, I expect to be on the road today in our own vehicle. A huge thank you to Santhosh and Leslie for making my experience at Marine Dueck Chrysler very positive, they really went above and beyond for us folks from Alberta!!!

Brett Wilson

Jono Overton and the dueck team were awesome! See jon and he'll hook you up with one sweet Chevy ride! Thanks for the Volt jon!

bea tan

Great deals! I recommend Karl. He's very accommodating and he knows a lot about cars.

Ken Forsberg

Happy Place ! You know that when the employees are happy that it is a good place to work. I believe that happiness is also connected with honesty and integrity. Dueck has been servicing my business car and truck now for over 5 years and I couldn't be happier. Thanks team !

Fatih B.

I bought my Cruze Hatch Premier today and Roberto did excellent job.

C G

This is by far the best service I have ever had at a dealership. I was bringing in my father in laws car for what he thought was a scheduled appointment. It turned out that he did not schedule anything but had thought I was scheduling the appointment. The miscommunication was on our end and Jon Urbano at the dealer service desk was beyond accommodating! With a full service bay he was still able to fit me in. Not only did we never book an appointment but we even had the issue wrong. My father in law thought he got a message about a recall. Jon did the research on his end and found out that there was no recall on the vehicle and what was actually needed was a regular service we had turned down on our last visit due to time constraints in our schedule on that day. The original message we got was a reminder of that and not a recall. Jon was extremely polite and professional as I was there with a vehicle they were not expecting that day with an issue that I was not even able to explain clearly due to a mix up on my end. Within five minutes he figured everything out and had the vehicle set up for its service. This is what makes me put Dueck on Marine at the top of my list when it comes time to replace my own vehicle.

luca max

Best place to buy car in Vancouver bc

Momo-Dean Chen

Front desk was trying to help us out when we got there but apparently none of the sale actually came and helped us out even after paging.

Capt. Anthony

Best in town. I goto Deuck for their parts counter. Knowledge and friendly.

Martin BRENTZEN

Was charged $745 for oil change and a diagnostic test to the transmission. Left a tool on top of the engine, which could’ve made more damage. Said they could do a rebuild on my transmission for $11,000. Average cost for a diagnostic test $120 Oil change $160 being ripped off by them priceless.

Like Diamond

Raj at Dueck on marine drive - did a great Job and made my buying experience very relaxing ... I liked the way all the options were presented and l had lots of time to think .. without any pressure or rush !!! Iam very happy with my Cruze’ hatchback

Roy H. (Booboomonkee)

Had the summer tires installed. Many thanks to Ed, tire shop manager, for the friendly, professional, courteous and prompt service today. Reason why I like going to Dueck On Marine for my GMC truck.. Thanks again for the great service

Kris Kereluk

Ask for Sam! .. I've had several leases through Dueck. Their in house lease is well worth it ;) Never an issue and the service department is well oiled.

Mark Monteiro

Very good experience once we negotiated a reasonable deal. Very professional. Thanks Hays!

Stephanie Frass

Excellent and friendly service all around! The sales woman I dealt with was very helpful and willing to look at a concerning noise on my car after taking it in for a routine oil change. Since the work was going to take a while they drove me back home for free and she called me to update me with what work needed to be done. She gave me an estimate and was very willing to make it work for me financially, as I am a student. I was updated with how long the work would take and offered to be picked up and driven back to the dealership when the work was done. I was very impressed with how she handled everything and how willing they were to keep me updated and explain what was happening. I would recommend Dueck on Marine for anything you need done on your car !

Marise Merrick

We purchased a couple of vehicles from Dueck, both from Matt. Excellent service from him. I had to bring my Cadillac ATS in for service and got a loaner vehicle. When my vehicle was ready my husband picked it up and returned the loaner vehicle without refuelling it. Just a little misunderstanding, I did pay for the fuel cost, which was $20.00. I really hate to complain but, the overall treatment from one of your service associate was not very nice, notice that I saved her the embarrassment by not posting her name. She was very rude on the phone, and she could actually use some customer service courses. Sorry but I will be taking my service business to Richmond. So disappointed with your service drive in.

Jing

When my vehicle was in for service, the service department refused to bring me back. I was informed that there is only one shuttle vehicle. That vehicle was in downtown and could not be back before 5pm. So I need to be back there by myself.

Parmjit Hothi

Great professional service. Salesman Mike was very informative, open and there were no surprises. Thanks

Filip Vadaszi

Excellent service. Karl, his manager Carlos, and the finance department were extremely helpful and knowledgeable with helping me and my wife get an suv. They explained to us the rates, the cars, the engines the best cars for fuel economy and all the techs the cars have. The benefits between lease vs finance. The warranties, the current great deals they have best bang for the buck. We got warranty for pretty much everything from tires to transmission to engine , transmission and bumper to bumper. We are very happy and we appreciate their hard work! Filip and Maria

SUNNY BANSAL

Great show room excellent service, nice and clean and the sales people are very knowledgeable, always looking to help you...

Peter Gill

Awesome staff. Talk to Amin ladha for the best deals

Mike Stanton

The staff are mostly polite and friendly. Sometimes during busy periods, waiting for a lot attendant to valet your vehicle can take quite a while.

Kevin Smith

Awesome experience as usual

George Leslie

Fantastic top shelf service , exactly what you would expect from a top shelf Cadillac dealership. Highly recommend them.

Gabriel DiStasio

Always top notch service! Everytime I have to go in for my scheduled service I feel 100% comfortable and am never pressured into anything I feel isn't necessary. They are also very accomadating to any time constraints, and can usually get service / other items done quickly or even ahead of schedule if asked. I highly recommend talking to Jon Urbano my service consultant with any questions / inquiries.

Irina Stavitskaya

Thanks for my new Chevy Cruze! Very happy with the car and the service at Dueck.

Riley Boychuk

Would highly recommend Dueck on Marine! I personally worked with salesmen Raj Kochhar and I can confidently say he has the buyers best interst in mind. He’s a passsioante and knowledgeable family man who loves his job and works hard to meet your needs. I’ll be back for my next purchase. 5 star experience.

Nim Halani

Thank you Alex for making our transation very pleasant and welcoming. We appreciated your prompt service. Nimmy & Nash Mohamed

K'pure Naturals

This is my fourth vehicle from Dueck on Marine with Roberto. The service with Roberto and Ed is always five star and I will be a customer for life.

Emma Montello

I’ve had 2 cars through Dueck on Marine and I’d be reluctant to go anywhere else. I’ve sent several friends to them who have all come away happy. Highly recommend working with Edgar!

Ranjit Thind

I went to the dealership to discuss options regarding trading in my older Sierra 1500 SLT for a new one and met sales person Raj. He was great! My old vehicle was quickly appraised the same day to a similar figure that I was looking for. I looked at a few units and some where even found offsite which were brought in for me to see/test drive prior to purchasing. I found one and within days I drove off the lot as a satisfied customer who had a positive experience to be shared. No pressure sales too. Raj was outgoing, professional, humble, respectful, accommodating, willing to go above and beyond to meet my needs. Great Customer service! Eugene in the business department took the time to answer all my questions regarding leasing vs financing and was pleasant to deal with. Great job Dueck!

Aaron Wagner

Big and faceless.

A Roy

Not many car for used car buyers, but again a great showroom ????????

Jason Thomson

Excellent service in parts department.

The Parkway Crew

Dueck on Marine Part Dept rocks! Exceptional service and all the parts staff are very knowledgeable and FANTASTIC to deal with. Keep up the great work!

Goran Toncic1

Alex Toombs was very friendly and helpful. He was knowledgeable in the product. I was pleasantly surprised to find such a good offer. Thank you so much Goran Toncic

Carola Muñoz

I needed to get information on upcoming car maintenance services needed for my car and was very happy with the customer support experience I received from Erika at Dueck - she was informative, professional, friendly and answered all my questions.

Devyn Pelley

I left here pretty unhappy yesterday due to the service taking longer than I expected and a service charge that I was not expecting. However, Andy from their service department called me to ask about why I had I poor experience with them. He very clearly explained why it took longer than expected and understood my frustrations which I definitely appreciated. It also seemed like he was actually interested in hearing about my experience to improve it and not just giving me lip service, so definitely seems like they're trying to put the customer first. I left there yesterday in a pretty poor mood and felt it deserved 1 star but after speaking with Andy after the fact, it's clear they're customer oriented and my issues were seemingly an isolated incident. I've bumped it up to 4 stars as it seems they certainly want to put customers first (and I must have been hangry when I left yesterday).

Scott Callaghan

Fast . Friendly staff. Pleasant experience

Solo Silk

Landed in Vancouver with the intention to buy a 2017 Camaro if the price was right and left satisfied! Jamaal and Arminder made sure everything was sorted out in a timely manner so I could hit the road for my travels as soon as possible. On top of their hard work was the generosity of Collin and Matt who were tireless in resolving any unforeseen circumstances. Everyone I met at this dealership really went to any length to help make sure I was completely taken care of, even weeks after the purchase. If I ever buy a car in the west coast again this is my dealer!

Reza F

I want to thank Raj Kochhar at Dueck ISUZU , I bought my truck from Dueck at marine drive ,, I was great service ,, he was running to the fabricators to get my truck done and getting me a good deal .... I will send all my friends to you. Thank you Raj for great service & good luck ... Iam very Happy’

J. Peters

Professional well run dealership with very helpful staff.

trevor spring

Erika the service person that booked my appointment was AMAZING. I thought all I needed was an oil change, but she looked through my history and found that my car was due for some other services and kindly suggested the best way to go. I also upgraded to synthetic oil at her friendly, informative and professional recommendation.

IWanderOften

Best service and also friendly! Amazing bunch of people here at Dueck on Marine

Varinder Batti

Great experience that Dueck on marine, Alex tombs was really helpful and I would recommend him to all my friends.

Todd Graham

DO NOT GO TO THIS DEALERSHIP IVE NEVER SEEN SUCH INCOMPETENCE AND SHADYNESS AND I DID AUTO SHOWS ACROSS COUNTRY FOR EM BUT NEVER SEEN A LOCATION THIS BAD.

kimberly phillips

When I found myself in need Of a safe, good and reliable vehicle I met with Jonathan Overton at Dueck on marine he proved to to me to be a man of integrity. He was very polite and friendly he knew what he doing and what I needed. He surpassed my expectations and in my opinion Jonathan is the BEST at what he does because I love my Sunfire. Thank You so very much !!

Stefan Junker

Only can talk about parts department. Good customer service, wirks as last resort if Lordco and Rockauto fails. On top free parts delivery.

S

Excellent service department very attentive to the customer

heather strang

Absolutely wonderful friendly helpful staff, loved it!

Andre Torres

I was very impressed with the service that was brought upon me Erika helped me with all my questions regarding my issue with my vehicle and lead me in the right direction would use Dueck service again!

innatum music

Daniel at Dueck was very knowledgeable when showing me a Chevrolet Traverse LT. We're one step closer to making our decision. Thanks very much for being a genuine help!

Peter Smith

Just bought truck from these guys, Edgar from sales did an excellent job explaining every detail of it and I am supper satisfied and happy with my purchase.

HS Chan

Big selection and large show room, staffs could be quite pushy though...

Licheng Yu

My name is Clark. The service here is excellent. The quality of work is good.

Tarinder Khunkhun

I love dealing with mike for life, He is the best!

Nadia Samaei

Erika was very helpful and her service and patience was much appreciated! Thank you for everything you've done for me and taking the time to help me obtain a thorough understanding of the products.

Christopher Nguan

This has got to be one of the largest car dealerships in the lower mainland. Their lot is immense stretching for a long SW. Marine Dr. Their show room is roomy and there are helpful sales people throughout. I bought my GMC Denali Yukon here a couple years ago and continue to get it serviced here. While the sales department was excellent and treated me very fairly, I find that ongoing service with the service consultants and technicians to be very good as well. One of the things I value the most with regards to the service appointments is there close communication with you for the girls to updates and how the process is going. It really makes planning your day that much easier. Overall an excellent location to shop for your next car or a truck, and for service of the same.

Jason Wilson

Had a great experience purchasing our 2019 Chevy Bolt from Jonny, our salesman, and the Deuck on Marine team. Jonny was knowledgeable and open with us when negotiating on a final sale price. The Dueck financing crew jumped through some last minute hoops to sort out the Scrap-It rebate for our trade in and made it happen. Overall, it was a great experience and we wouldn’t hesitate sending any of my friends or family to Jonny in the future. We look forward to many years of driving past gas stations!

Mary P

I noticed the driveway being washed with an obscene amount of water today, when there are water restrictions in place and we're currently in drought. GMC obviously has absolutely no respect for our precious natural resources. ... On top if that, it looks like they were washing away chalk messages about GM being a supporter of a blood sport... Funding chuckwagon racing at the calgary stampede, where two horses have already died in the 2015 events currently taking place. This company is a joke.

Barbara Henderson

I brought my car in recently and received excellent treatment from Lisa Wilson. My initial oil change and inspection service took an unacceptable length of time and when I was told my brakes needed servicing, Lisa did an outstanding service recovery. She managed to get half the labour fee for the brakes waived, waived the inspection fee and covered my car rental while the work was being done. I left a much more satisfied customer.Thanks Lisa for your exemplary service!

Santokh Baht

Friendly Efficient Staff - I purchased a 2014 Cadillac Vsport in January with Sam Torbey as the lead sales contact. Sam is a friendly yet effective individual who helped me through the car buying process rather than typical pressure sales tactics associated with car dealerships. Dueck is a big established dealership but with down-to-earth helpful staff including the financing/business teams. I previously owned Audi's for the past 12 years and unlike Audi dealerships, Dueck is not slick and pretentious but focused on service and value. Based on my experience thus far, I definitely recommend Sam Torbey, Cadillac, and Dueck on Marine.

Sheldon Lightfoot

Great salesperson very helpful I will definitely be back

Jamie Zuest

Experience was wonderful...listened to our wants and our needs.... our sales person Hays went beyond and made our purchase very easy and accommodating .... very happy with our service

g

Home away from home

Jordan Lazaruk

Jonathan Overton is a great and reliable sales rep. 5 stars, top notch.

Jeremy Pindus

Helpful sales guys. Lots of cars.

Mark Goda

I live on Vancouver Island where we have many GM dealers but always shop at Dueck on Marine. I have found their selection, prices and customer service to be the best I have ever had. I have bought 3 new vehicles in the last 4 years and always through Edgar Neilands. He is my go to guy when I want car. Last time he spent 2 hours with me while I decided between a new corvette and Camaro convertible and that’s after he picked me up at the seaplane terminal . Super experience every time. I found I had a small blemish on the paint when I got home. I called Edgar and he helped me out. Thank you. See you again soon !!

Jana Evans

UPDATE: I want to correct my ratings. I talked to Stu and he apologized and even offered courtesy oil change next time I come. Thank you very much Stu and Dueck. You showed that you care about the customer and I really appreciate it. I will definitely continue taking my car to you for future services and the repairs. Thank you. ------------------------------------------- I brought my car to body shop for a repair (ICBC claim) and I brought coupon for free oil change that I got in the email. They accepted the coupon and said they will change the oil free of cost , no problem. After almost a month they called and told me they cannot use the coupon because it has expired. The coupon wasn't expired when I brought it to them. They didn't even try to make it up with something, at least sorry with a genuine smile would do, and I am an old customer, going there for years. Nobody cared. I understand oil change isn't much but my business with them is bigger. They didn't show any respect for that. Disappointed.

joel korn

Top Drawer Excellent Responsive Friendly

C FEIJÃO

Great dealership. I bought a Cruze there last Saturday. Carolina, a friend of mine, referred me to Onofre, he was really helpful listening to my needs and helping me to find a car. I recommend looking for him there.

jayson ramos

Salesman Karl Tan. Very knowledgeable about the car we bought, so grateful of his service. Excellent customer service!

RANDALL SEMRAU

We found Alex Toombs our salesman at Dueck on Marine to be courteous, helpful, freindly, and knowledgeable. He was a delight to deal with. Thank you for making our experience buying our first Cadillac, a good one.

Jacob Troshman

Hard working salesmans but high interest rates on under 84month .................

Doosung Kim

It's a car dealership. If you like car dealerships something .ight be off with you.

Jd Hillstrom

Slow, over priced, unhelpful. Cannot recommend.

Raymond Brown

The biggest GM dealer in the Vancouver area, huge selection of new and used cars.

Madara Sturmane

This place is really nice and has lots of inventory to choose from. Edgars was very helpful, he has good knowledge of wide variety of cars and can tell you all the pros and cons for car of your interest. Edgars shows high level of customer services, is very friendly and used his expierence to help me find the best car for my needs and budget

pauline tan

I got all the attention from Raj and his manager Matt ,,, Excellent customer service , after so many months , I still call them & get my doubts cleared any time ,,, Raj ,, Iam very happy with your service Thanks Dueck ????

Tessa Pinckston

A fantastic experience dealing with Daniel and Matt. Great staff all around. I would recommend anyone to go there if they are looking for a vehicle!

Karen mcdonald

Jonathan Overton was simply the best. He helped us deal with an issue and there was nothing in it for him. After having a horrible ordeal at another dealership I would highly recommend Jonathan as hes someone who you can trust. Thanks so much!!

Daniel Cheng

Good service, really efficient. I had good experiences with the service representatives Jon Urbano, friendly and polite.

David Solloway

Would not trust Dueck with any repairs for any vehicle... Star rating pretty much sums up how I feel about Dueck after what I had found out. Went to Dueck to get the rear right wheel repaired and not long after began hearing a rotational noise whenever I applied the brakes. After going to another automotive repair shop, that one of my friends suggested, to have them diagnose the problem they found that 2 of the 5 wheel studs were completely snapped in half and the other 3 lug nuts were so stripped from over torque-ing that they were barely holding the wheel onto the car. I get that everyone makes a mistake now and then but this is extremely unprofessional and down right dangerous. If I had driven the car any longer the wheel would have slide completely off getting me into a nice little accident and bumping my insurance fees up. Needless to say, I would not go to a repair shop that isn't capable of properly executing something as simple as putting a wheel back onto a car....

Michelle Moti (mmoti)

Probably some of the worst customer service, they're disorganized and don't make you feel like your business is appreciated when you've spent thousands of dollars with them over years and through family. Have constantly had a problem with the servicing department. Lucky they even got one star. I rushed to my appointment for an oil change from my work in the snow with my dog and they said they couldn't offer me a ride home because of allergies and other clients when they could have just taken care of me as a paying customer and have all the equipment to clean their shuttles and help me get home when the weather is freezing cold outside and I'm left to fend a ride for myself when I'm also paying for an extended warranty. Would gladly give them a half star if I could.

Kathy Murphy

My car needed basic maintenance, winter tires removed and a wheel alignment. Lisa was amazing in arranging the services, telling me how long they would take and reporting to me in the cafe as the work progressed. A very satisfied customer

cindy yeung

If I could give a 0-star, I would. What terrible customer service from such a large dealership. My family and I came to see the Chevy Bolt last weekend. We literally walked around the WHOLE dealership. Not one person bothered to acknowledge our presence. We found a sales person, by the name of Alex; my sister asked him if they have the Chevy Bolt for viewing. He returned by asking "Who's going to buy the car?" Well that was rude. I came around and asks him the same question. "Do you have the Bolt for us to look at?" He insisted on asking "Who's going to buy the car?". We came in together to look at the Bolt.... it does not matter who is buying... And then, the message became clear. After my father said he will be the primary owner, Alex only talked directly to my father, ignoring all 6 of us, not giving ANY eye contact. Seriously? He blabbed on about how great his dealership is (keep in mind, he did not answer our question of if they had the Bolt). He did so for about 3-4 minutes, not allowing us to ask questions, nor comment. He kept asking us "Do you understand?" like we were not able to comprehend and understand English. I came from a sales background as well.... and first no no for any sales person is NOT LISTENING to your customer's needs. Second is NOT ANSWERING the inquiries directly. Third, giving customers information that they are not interested in. Alex managed to hit all those in 5 minutes. My sisters and I had to stop him from rambling on. What a waste of our time. We were shopping for an electric car and was ready to purchase but turned off by his appalling customer service. We left the dealership and would never return again even if they had the Bolt. We would not recommend the horrendous service to anyone either.

Sergio Vizcaino Caballero

*****REVISED AND UPDATED FROM MY ONE STAR REVIEW EARLIER**** I called Stu Haskins as he replied to my complaint below. He was very easy to deal with and promised that he would have some answers for us. He spoke to all of the people involved in the sale and support of our truck. Mo dealt with us in person today. He was very forthright, honest, and listened to all of our concerns and took detailed notes. He was thoughtful and apologetic and dealt with us in a very genuine and professional manner. He took full responsibility for all of the errors below (even though many of them had nothing to do with him). We clearly outlined a plan that would cover all of the outstanding issues below. He offered us our money back or a trade for another similar vehicle. Although we have yet to finish the decision making process on how to proceed, we feel confident that Mo will help us get the vehicle that we need after all of the challenges we experienced prior. John was also extremely helpful today and contacted us in a timely manner by phone. He also personally picked up our car from Ford. Thank you Dueck team, very sincerely, for spending 3 hours with us today in person to try and make this right.

Zeenah Ali

I came into dueck to get my oil changed, my dueck representative was Jon Urbano and he was very polite and helpful. I asked him a couple questions regarding my maintenance on my car, and he answered all my questions. He was very helpful, nice, and overall very professional.

Tevon Gill

Before I bought my truck, I called the dealership and spoke to Hays. I told him the exact truck I was looking for and he got back to me almost immediately telling me he found the truck on his lot. They beat every other Chevy dealer price on the same truck and gave me a fair market value for my trade-in. The sales manager Matt went above and beyond to ensure I got a great deal and I'm a very happy customer and I would definitely recommend people going here, and dealing with Hays and Matt.

Jj Ff

Was told to take the car away if I didn't park where I was told to park (all for a flat tire). Terrible customer service

Cole P

I dont even want to get started on how ridiculous this place is, bought a mazdaspeed from here and i can say that it was one the most stressfull weeks ive had. First the salesman tells us he has all the info on the car and that the saftey inspection on the car is done.... well that was the first lie, he didnt have any papers at all for the car telling me the slightest info about it (Had to wait till next day even though i called ahead letting them know i was coming in next day after work). So then i figured it was smooth sailing...... guess again another hiccup Salesman then puts me through to the payment process and tells me that my car will be fueled and ready to go once im done..... payment process completed and hmm wheres my car I find out AFTER!!! The payment process that will ive been paying for this car they had been going behind my back and starting the saftey inspection which i was told was done. Well it never did get finished cause i found my car up on a hoist with all the wheels off no mechanics to be found. Again leaving me no car even tho i just paid... next day rolls around and i come back cars finally ready and ive been told the changed the oil... well im glad they stick oil maintainence stickers in your window cause GUESS WHAT...THEY PUT IN THE WRONG OIL NOT EVEN CLOSE TO THE SAME WEIGHT I will never come here again after this honesty is the best policy why trust a place that sneaks behind your back very dissapointed. And to add to this they dont stop calling me even though i told them i dont want to be contacted after the sale

kate hanley

Our salesman Edgars Neilands at Duecks on Marine was the best salesman I've ever dealt with personally when it comes to buying new vehicles. I live in Port Coquitlam and drove all the way out to Vancouver to see a truck we wanted to look at and Edgars was nothing short of amazing. He answered all our questions took us step by step through everything that we felt comfortable enough buying our 2018 GMC Sierra from him. My previous vehicles are from Ford bought in Poco and the salesman I dealt with there was only helpful until the deal was done, But Edgar's continues to help answer my husband and I's questions & concerns when it comes to anything related to our experience. He is an amazing asset to the Duecks team and I am forever grateful we got the pleasure of working with him on buying our new vehicle. I will continue to refer all my friends and family to come see Edgars at Duecks on Marine. Sincerely, Katelyn Hanley

Shawn Anselmo

I highly recommend going to this location for your next service. Jon Urbano and his team do a great job of explaining what services are going to be done to your vehicle that day so that there are no surprises on your bill when you go to pay.

Todd Gogal

Great customer service go the distance to make you number one.

duong duong

Alex Toombs was awesome at his job. We called about an XT5 and arranged for viewing. We changed our mind about the colour so he got one delivered. Within a few hours we were driving away in our amazing SUV it was the best car buying experience I’ve ever had. Will definitely buy from him again!

Trevor Scherr

Amazing showroom

Jon D

I brought my car in for an oil.change and transmission fluid flush which was done. I have a problem with being charged $ 80 for a 5 point inspection I was never told.about nor asked. While. my.car was.there to the service shop notified me that a head light was not working. I asked to people to fix it. anyways I go.to pick up my car and receive a $400 bill. On the receipt it shows that my headlight.bulb worked amd that it was a faulty contact and was charged $40 to not have it fixed. I checked myself and.it was in fact a burnt out light bulb. I feel like I was ripped off $140 for nothing. I've called.the service shop 3 time and left 3 messages only to have no call me back. I've also sent 2 emails to the GM and still no response. You guys are a joke and are there just to scam people out of more money. I'll never take my car there for anything that is not covered . This is by far the worst customer service I have experienced anywhere, and it's apparent that the service people and the GM don't care. I will never recommend any go here for work. THE WORST! I'll be contacting better business bureau within a week if I still get no reply.

Lance Morrison

My friends swear by this llace.

Florin

An anti-customer company! I would not recommend buying or servicing a car here. Service desk makes promises cannot keep, I’ve dealt with Andrew Fidler, service manager and Chris Taylor, Director, only to realize that at all levels lying and deceiving customers is queen here. A GMC truck purchased here by my company had a transmission failure while under warranty. While it was repaired, they gave me a free replacement car - actually a rental from a dubious partner of theirs, but assured me both before and after the repairs that Dueck was going to pay for it. One year later I got my credit card charged as apparently, Dueck’s service manager, Andrew Fidler, refused to pay. The guy is too precious to find a minute to talk or respond to customers, so I sent a message through Dueck’s website (Contact Us) and Chris Taylor (Director of Fixed Operations) responded promptly with an e-mail saying he will look into it. After two more e-mails he said he will issue a refund: “I expect a cheque will be ready Wednesday for you”! There was no refund and after another promise (this time for a Friday!) he simply started ignoring my e-mails. This wasn’t the first time I’ve seen bad customer service here both to me or, while waiting for service, towards other customers, but at first you try to be fair and give them some credit. They don’t deserve it! If you need a place to buy or service a car where people don’t lie to you, or if you don’t want any unpleasant surprises, try somewhere else!

Karl James Tan

Excellent service. Well done

Tita Jen C

Friendly, courteous staff. Clean, well kept, full service shop.

David Chong

I have not bought anything from them but they support social causes. Good for them.

meghan W

We went there late last night and Geoff was so nice to my kids (he got them a coloring book)and when him aND my husband were discussing things another guy came by with Apple juice!..How awesome is that!!! The Apple juice guy put my kids pictures up in the wall- they loved that!!! Not sure about the truck we got as get it tomorrow hopefully. but any parent appreciates distractions like coloring books !!!-and my kids devoured the apple juice as they don't get it often hahahaah!!! Thank you!!!!!! Geoff was seriously the nicest guy ..so was Micheal. ????

Sebastian McClelland

Stop by to make sure they would have required part for recall and maintenance. Service advisor Jon Urbano got everything set up and order quickly and friendly

Jason Armstrong

#1 Cadillac dealership for good reason!

Ty Cameron

I had plesent vehicle shopping experience well at Dueck Marine. Jon Overton your service is first class and your evidence manuals speaks for itself.

rishi man

I would never go or recommend that anyone go to dueck on marine... I bought a used suv 15 days back .it had problems with the batteries and starter .They replaced the batteries first then i had to return 2 days later to fix the starter. my suv was sitting in there lot for 4 days. when i went to pickup my truck it had a dent on the side. They refuse to acknowledge there mistake or fixed it. instead they told me to go through ICBC. I was so disappointed with there service. I would not recommend it this to my enemy.

Adriana Czech

When I first went to Dueck on marine I did not know what to expect. But I have to say it was an interesting experience. I went in for a 2017 corvette and came out with a 2ss Camaro. The best part was having the best car salesman Jonathan Overton! He really listened to what I wanted in a car and in the end he helped me make a better decision. Choosing the 2ss saved me money because he made me a out of this world deal! If you want to save money, get an outstanding deal and have someone work for you a 110% make sure to contact Jonathan. He puts you first, really cares about you and tries his hardest to get you the most off the price possible. He makes the car buying experience the best you will ever have ! Thank you Jonathan A+

Harb Randhawa

Worst Customer Service. Went there twice to buy a new work truck and not once did somebody come and ask me if I needed help. Will never return nor recommend this place to anyone.

Tana Campbell

Parts &service department sucks!!!

Samantha Nahanee

Everyone was amazing at Dueck. It was a pleasure to deal with the sales staff and no pressure what so ever. That's why we chose our Camaro from here.

Jason Campbell

I recently bought a car off Jonathan Overton. It was a very good experience. I will definitely come to him for my next purchase. Thanks.

Robert Pottinger

The parts department is outstanding. Very dedicated to satisfaction. I needed cruise control button for my 2010 Cobalt SS. The guy at the parts desk said he didn't have it so then started checking every single gm dealership within driving distance. When that came back with nothing, he started searching lordco stores for it as they carry ac delco as well. When that came back with nothing he started searching the entire country for the part. I'm a ford guy but this level of service is amazing and shows why i was right to not just buy my cobalt ss, but shows that when i had the option to call a gm dealership, i called the right one. My father bought his impala ss from here in 2012 and also agrees that dueck on marine is amazing for keeping the customer happy.

Harvey Kooner

Excellent experience! Andy and his Service Team took great care of our family vehicle. I went in the other day, for a regular maintenance call and the entire team at GM did a fantastic job. Thanks Andy & Dueck on Marine team!

Liz Anita

Even if you have an appointment, they don't have time for everybody... their chef mechanic will try to get ride of you if he feels that he can do it to make room for others. The service is of poor quality and not reflective of other Dueck locations. Older Chevy are treated like rejects. Good luck!!!

C. R. Hislop

I dad my vehicle in recently for my regular maintenance, I had the VERY BEST customer service! The staff was both professional and helpful. Exceptional experience overall.

Marty

I'm sure lots of people haven't spoken out but maybe you've gone through the same thing... I might as well make it public - Their service department is very pushy! Constant phone calls, messages, push you to book appointments, letters in the mail, etc. - It's like having an ex girl/boy friend stalking you! Their service manager didnt even care - Guess its their policy to harass customers! I've had nothing bad bad experiences from them. Sad, purchase a car they treat you great.... spend money they treat you great... makes you feel more like a wallet than a customer (see how they only reply to google reviews with 5-stars and not try to help those they treated otherwise???). Go to Carter GM - They actually know my name and treat me like a person, not bag of money. Only 2 stars... not because of Dueck, because I love my car.

Ramsey Harding

Alex does a great job !!

J Maxwell

Awesome experience buying my 2017 GMC Sierra at Dueck On Marine! Beautiful store with plenty of stock to choose from! Karl and Sam were excellent salesmen! They went above and beyond my expectations to get me exactly what I was looking for while being honest and straightforward the whole time (unlike most other salesmen haha). Highly recommended, you won't be disappointed!!

Bobby Naicker

My leasing was made painless. Service was outstanding. I have leased from the same individual for the last 20 years.

Jorge Gaviria

GREAT EXPERIENCE.

Geraldine Lazaruk

Jon Overton was amazing sales rep once again! Thank you for an amazing experience !

Marcos Miranda

Marcos is attentive, entertaining and focused on details when he is delivering a car.

Ashley Blais

I had my first experience with dueck today and I am completely over the moon. Way to go Dueck. I had been getting the run around from another dealership, they were supposed to order parts for me for repair and a recall, said they did but they never did show up. I called dueck and that day Allison in customer service was able get me the part and an appointment that day. Service was fast and my advisor Matt new what he was talking about. I will be coming back.

Christopher Kiernan

I have had some bad experiences before but this time Jon Urbano really came through. Set it up so I could come in early and get a rental for the day so I didn't have to miss any work I picked up the vehicle it looked great. Awesome work. Thanks Jon!

Kevin Tangeman

Fantastic sales and service! Thank you for your great service Alex, Bonnie and the Dueck team.

Buster Kruse

Jonathan at Dueck on Marine was great to deal with. He was very patient and helped me get my hands on my dream car!

Terry Podogiros

Got tires at a good price the same day I had my oil changed....just in time for winter!...thanks Ed!

Matt Abbrusci

Great dealership to purchase from, very happy with the end all sale price and trade in was simple and easy

Maureen Picone

Jonathan Overton was my sales person. Unlike the others I have dealt with, he actually was easy to contact and quickly got back to me. Everything was..”no problem “. “I’ll find out for you” and “we’ll make it work”. I bought the car at Dueck on Marine which is in Vancouver ....not the city I live in.... because of the poor service I was receiving in my home town. Jonathan actually values his customers.

Mike Miller

cant speak about sales department didn't buy my car here but went in for service. my car had low mileage and was told by the service department my car needed a bunch of extra service costing a few hundred and was told i have rats living in my engine and needed to purchase a service to prevent them. i park in a garage with no rats. will not return or recommend this service department

M Duran

Duecks, I have bought a car from you before and was not impressed with your service or your sales staff until now. I never thought I would do business with you guys again after the last clown I dealt with. I had a call from Virginia Marshall. She noticed I had been spending some money down in service there. She called me in and showed me how to get into a new car and why it was more cost effective. Virginia is far from what we think car sales people are. Yes she sold me a new 2014 Cruze, but I was happy I parted with the cash. Now thats impressive sales. Dueck management should pay attention to how she handles customers. If you are in the market for a car, skip the others and call Virginia. My experience was 10/10! I know Dueck reviews are bad, and I can see why from the past. But Virginia somehow has managed to put right the wrongs.

Nathan

Brought my car here quite a few times, and at first was impressed by the service. However, the past two times have been horrendous. Had $2000 worth of service done (all recommended by them), and then 4 months down the road when I brought it in for a recall they're telling me there's more, and that I should've let them know any old issues beforehand. The funny thing is, I did when their service reception called 3 days after my service and asked how it was, I let them know that the service light was still on and she said it would get looked into next time and wasn't a big deal. The biggest kicker is the service rep I talked to in the garage basically said that department is useless and they don't know anything, so it's pretty clear that dueck on marine has some issues. Oh well, time to find a new shop.

Cam Acu

Anthony is awesome. Friendly, professional and always willing to go the extra mile for his customers. Highly recommend!

Joey northstar

Helpful service department

Gillian A (Gillie)

I was very happy with the service I received at Dueck on Marine. They looked very hard to figure out what the issue was with my car and did everything to make sure I was satisfied. The issue could not be recreated for them, so I will monitor it and they were very obliging to help me get it resolved. I would recommend their service department to anyone!

Taj Film Productions

I have been dealing with Dueck on Marine for vehicle and very pleased with the customer an exceptional customer service and a quality vehicle at the BEST rates. Its been a great experience and have recommended Mr. Mike Hothi's name to my friends for their vehicle needs. Thanks Mr. Hothi for going above and beyond just a sales person Thinking about buying or trading your Vehicle..just VISIT Dueck on Marine.

Karam Deol

I called in for questions and needed some information. The customer representative, Vicki, was very helpful and kind and got me to the right place. It is awesome talking to someone who actually knows what you're looking for and can assist you in the right way instead of giving you the run around.

David Wen

I believe it was a tall gentlemen, named Mike or Matt that helped me out today. Although I came in 30 minutes before closing, and even though I am a much younger guy (typically not taken seriously for being too young), He gave me all the attention a typical customer should get. Too bad we couldn't come up with a deal for both parties.

Mike Collins

Hello my name is Priscilla, I recently purchased an SUV from Jonathan Overton. I found he was very knowledgeable with the SUV. He was very pleasant and trustworthy! I will definitely come back to him for my next vehicle. Thank you Mr. Overton Priscilla Daignault

Joan Carne

Everyone was helpful, cheerful and efficient to get us on the road with our new car.

Alexandre Lev

Thank you Robert for his exceptional customer service!

joselyn cherres

Alex is amazing!! I bought a car last year from him and he just helped us today upgrading as a baby is on the way!

A Weinkauf

I have to say I was worried when I started looking for a car, but then I had the best car buying experience from a young respectful Salesman named Alex! I never felt pressured and he was so helpful and knowledgeable that he made it easy for me to test out the vehicle and look at my options for financing the car. Alex went above on beyond when it came to helping set up the new features and explain the benefits of my brand new vehicle ! I would recommend the dealership and him to all my friends and family!!! I will be back soon for service on my new car!

Maureen Howlett

Very friendly not pushy at all

ali saeidi

I have bad experiences with Seles.

Richard P

Love my new Cadillac

Steve R

The parts and tires dept were very kind and helpful, though the actual service department seemed chaotic. Overall, good service and prices.

SHELLI KUSELYCIA

Amazing Customer Service from start to finish! Jonathan Overton made our floral shop delivery van purchase so smooth and easy. Great customer service from the financing dept to getting our insurance .Thank you!! Shelli from Maple Ridge Florist

Monica Wong

Very good service department

Jason Hu

I don't write reviews in general, but I have to say I felt I was not respected by one of the employees. I have met one of the receptionists several times. Whenever I asked here for something, she rolled her eyes and shout out her lips before she answered. And I came back for car maintenance today asked her for someone and she acted in the same way. You might not act like this to random strangers on the road, but you did to your customer. I don't want to deny that the salesman Hays, accountant Eugene and the sales manager helped me a lot in purchasing the car. But not being respected could ruin my whole experience here.

Chantel Bourdon

Jamal (Jimmy) was amazing from the moment we met him. Kind, no pressure took us for a test drive, was friendly and easy to talk to, was able to answer all my questions. What a great experience and financier Annie was the best, I have never dealt with anyone so helpful and willing to go out of her way to get us the best financing. Thank you, Chantel and Sara

anthony ens

Brutal moving people through the parts line. 2nd person in line and it took over 45 minutes to get my part. Only one person working parts counter who sent me 5 feet away to service to see if they had time to program my fob, only for them to send me back to parts 30 seconds later due to no service opening (where I had to wait to in line again). Bottom line, almost an hour to walk out with an in stock part.

RA dM

Service scheduled online with no complications, well attended by the service advisor John Urbano who was very kind and knowledgeable.

Maris Purvics

Went to Dueck recently and received amazing service from Edgars Neilands. Thank you for sharing all your knowledge and making my decision making process so easy! Highly recommend Dueck and Edgars for anyone who is looking for a new car. You will end up with the best option for your needs.

mike garcia

I finally found the time to write my review on this dealership. I'll have to say, WORST EXPERIENCE OF MY LIFE! When I bought my car from Dueck on Marine, the experience was great. Everyone was friendly and helpful on any question I had towards my car of interest ( I guess they just want your money). Sadly, the car I purchased broke down on me a few time on the first month. I called the dealership to try to talk to someone that could help me with my concerns and was transfer many many many times to different departments. NO ONE KNEW ANYONE! So called managers kept transferring over and over; managers didn't know who the owner was or who other manager were from different departments; nothing! Well at the end, I decided if the car kept broking down, I would just take legal action. Thank god everything was ok with the car after a few time in and out of the dealership. Moreover, some minor damage was done to my car when it went for repair one of the many times it went in to get fix. I consulted Archie Archibald Service Consultant regarding my issue. Archie stated, " we will have to look through the dealer's cameras to make sure the damage happened here.) Which I agreed to. After months of chat over emails, phone and me wasting my time going to the dealer, nothing was done about it. Once again, NO ONE KNEW ANYONE. The damage was very minor, so I decided to just forget about it.; not worth my time or stress due to the fact that I'm a university student. That all the stress I need lol. I guess such behaviour is Dueck on Marine tactic to deal with costumers concerns and issues. The way I see it, the only option you have with such a business is legal actions. Overall, I'm really happy with my car. But be warn people, I'm sure I'm not the first one that has experience or deal with such BS. Thanks for reading.

V & V Wall

Great people, great experience, top service

L. Lin

We dropped off our car last Thursday for a scheduled maintenance and recall. Our service advisor, Jon Urbano, was great. He talked us through the process and gave us great advice on what work needed to be done. We will be coming back to this location for our next servicing.

Jason Chen

Had a friendly sales greet me, but he was new and didn't seem to know what inventory or where they were, overall not a bad experience

Geno Platon

The best sales person at dueck on marine.

Mick Lawrence

Jonathan, Bonnie and Ed showed great leadership and professional enthusiasm which made my expierience quick and easy. Thanks for the great deal guys!!!!

Canning Family

We went to half dozen places to buy a vehicle and out of all the places we went Dueck downtown was by far the best when it came to service. Not to mention the staff there is second to none. The gentleman by the name of Kevin who was the sales rep who took care of us is the best you could ever get, Kevin your the man! Thanks for all your help. This is the chap you want to see if your looking to get into a Chevy/GMC. Amanda in finance was a complete gem to deal with, she got done for us what no other dealership could. Amanda thanks so much for all your help and making the numbers work, you are a magician. And Peter thank you so much for making this happen for us, you said you would make it happen and you did, you are the real deal, without your help and support we wouldn't have got into the truck we did. Thank you so much sir. And last but not least, the head manager Jeff, wow! Thank you so much pal, you are the man. Right from the get go you were there for us and made it happen, you and your team there are second to none. All the rest of those dealerships should be taking notes from you and your team. Thanks so much buddy, we really appreciate it. I can't say enough about this place and the people, if any one is looking for a vehicle look no further, this is where you wanna come. It doesn't get better then this. From our family to yours thank-you so much. PS. We love the Silverado :)

Steve M

The experience I've had at Duecks on Marine was First class... The finance manager Bonnie was amazing and went above and beyond when it came to helping finance my second vehicle I bought through Deuck on Marine... the sales associate Mike Hothi was very helpful and professional and knew his products very well...i defiantly will be back to buy a 3rd vehicle from Duecks.

nick johnstone

I broke the key to my 2012 Cruze and was quoted everywhere as needing $200+ of work done to get a new key and have it cut and programmed to work with my car. When I went in to the service department here, they sent me up to parts. The fella at parts, whose name I didn’t catch, not only told me a few options for how to fix my existing key, he also cut me a new key for the car and told me how program it myself in a matter of no time at all. He saved me $150 ish on the spot, and since the repair worked on my existing key, I could say he saved me around $350! It’s knowledge like that and actually caring about helping me out that make me look forward to dealing with Dueck on Marine in the future.

K-Juan Chan

People don't work here. They come in and dream or something. Place is too big and packed solid with too many vehicles. Went in to see the Bolt but got the run around since it seems no one works there and those actually there don't know anything.

Pamela Ulmer

Pre-awareness of the orientation timeline would improve the experience.

Efren isonza

My favorite car service center

Mary Braun

Quiet location when we went in for our appointment. The salesperson wasn't that chatty, but was fine with showing us a few vehicles so that we could narrow down our choices while we start our search for a new vehicle. He didn't have much to say in the way of suggestions or advice, but he was cordial and didn't pressure us in any way.

Jasmeet Lail

Incompetent My experiences with this dealer has been negative from the get go and still is. It started with when I needed to buy a car, I already had one in mind, I asked the salesman for a test drive. I was told I would have to wait. I waited and was told via phone that I can NOT have a test drive whatsoever. I was given the run-around about how it's a high powered car and I would expect the same happen anywhere else. I went to the Ford down the street and they literally threw the keys at me for a test drive in their Mustang. I had to go out of my way and contact Amin Ladha (Referred by a friend) who finally gave me the drive and I sealed the deal with him. He's the only redeeming quality in this review. The other joke of a salesman had nothing to say after and was dumbfounded seeing I did not go with him. When it came to service time it was even worse. Took it in for a transmission service due to a known issue. I was firstly ridiculed by the service advisor trying to convince me it's different from Canadian and American models. (News flash: The drivetrain is identical). It took them a week to figure out what to do. In this meantime they put on 100KM on the odometer for their 'testing'. The car was a mess. The fuel economy shot up like crazy meaning they were having fun with it. The papers wrongfully showed the odometer only being driven for 2km (which they tried to make me sign before seeing the car) when the reality is 50x that number. The gas began at a half tank and was less than quarter. The same advisor tried to convince me it was necessary to get three different techs to drive and figure out what was wrong. In the meantime a tech was revving the heck out of another car in the back.. The issue was very clear and the solution is well known. He then tried to convince me it's necessary despite saying himself on the phone it's apparent on all speeds. I was compensated for the gas after complaining but nothing was done to compensate the unnecessary mileage. Very dissatisfied with the service here. The icing on the cake when I got my keys back, the car was in sport mode. Clearly they were 'testing' it.

Ramesh Sara

BEWARE! They give out quotes and don't come close to the price. had to get my front passenger light changed, when I called and asked for a price I was told $130 to $150. when all was said and done I was presented with a bill for $350. no where near what I was quoted. and because they had to take my bumper off to change the $20 bulb, 2 hours of labour later. I wasn't even advised to maybe change the other bulb while the bumper was off. In my opinion I was hustled. At least that's how how I felt after. called another garage and they would have done it for $200. would have been nice to have had the option to shop around.

shawn butler

i booked in for a service at the last moment. i was greeted by service dept lisa wilson. She took care of me right away, and when there was a problem with my vehicle she promptly phoned me and took care of the situation. I always get good service at dueck but this was above my expectations

Richard Z

Salesman Hays is knowledgeable and helpful.

Arna Badke

My husband found the 2012 Malibu online so he messaged the dealership. Edgars Neilands replied promptly and sent/answered all the questions we asked. On March 17/17 we drove from the interior down to the dealership to see the car. Upon arrival we connected with Edgar as he was the one who answered us....from the time we met him..he took us out for a test drive...we decided to buy the vehicle ...to doing the paperwork..to doing the insurance..we were treated exceptionally well. We were so pleased with the treatment we received from everyone there that we would definitely go back to the dealership if we decided to buy another vehicle. Edgars salesmanship was above beyond any service we had received elsewhere and we would like to say thank you.

shaun hussman

Gerald Lee is amazing here great service

Gazaleh Tobias

Brought my car in for an oil change, and asked them to check the brakes. Sanjeev Chaube was my service person. He took the time to explain everything to me down to cost and time it would take. I asked to bring it back as I didn't have time to stay that day and Sanj offered to come in on his day off just to take care of it personally. Amazing service!! Car was washed and vacuumed and they also somehow managed to raise my seat so now I sit higher and can see better over the wheel. I bought my car at this dealership and it's the only place I bring it for service. So happy with all their efforts. Above and beyond on all counts! Highly recommend!

David Lynn

Very happy with the purchase experience. Jonathan Overton and the sales manager worked hard to get me a fair trade-in value. Hope to find my next vehicle here.

David Braybrooke

Friendly staff. Could use a better parking lot

Thao Dao

I had to bring my Vibe in for service because I had an open recall and was not aware the service department closed at 5:00 pm on a Sunday. Jon Urbano and his team made sure that I was able to get my keys and car - despite my lateness. I was very impressed by the customer service at Dueck.

Krizia Carlmie Santos

They have many option. From budgeted or second hand to brand new and luxury cars. Karl Tan helped me a lot with my inquiries.

Tanis Chaisson

Dealing with Kurtis Lemon at Dueck was a pleasant experience. His professionalism and knowledge of the entire Chevy line was a definite asset as it was beneficial in helping me decide which vehicle I would purchase. After being a Ford man for ever he made the transition to Chevy a seamless one.We had fun with the two brands. I would have no problems dealing with Kurtis Lemon again, and would highly recommend to people I know to contact him at Dueck Chevrolet for one of their best car shopping experiences. His commitment to his customers prior to, during and after the purchase was exceptional.

Chris Amzo

I had been to the burnaby dealership in the morning and was not satisfied with the overall experience (lack of interest from the sales person...). I was about to give up on buying a Chevrolet and could not see a vehicle that would fit my needs and my budget... I am very glad I gave a phone call to Dueck Chevrolet on Marine Drive! I spoke with Alex Toombs who was really nice and invited me to stop by so we could discuss my needs. The experience I had with him at the dealership was simply exceptional. After taking the time to listen to my needs and understanding my parameters (budget, car type, ...) he identified quickly the vehicle I needed and proposed me a test drive which I took. The test was great, Alex explained me the characteristics of the car and the experience he had driving it which was great because I knew what to expect buying it! Quickly during my test i felt this was the car I wanted to have and Alex did all the paperwork very quick. The discussion with the Finance department was very nice and smooth as well as the insurance company on site (super convenient to have it inside the buildings, especially on rainy days!!) I took possession of the car the following day. Alex did help me setup the car configuration (bluetooth, ...) and explained to me what to expect in terms of service schedule... he made sure I had a call with OnStar which was great. I will definitely come back at this dealership when/if I need to buy another vehicle and will absolutely recommend it to my friends in the future.

Liam Kroutil

Brought my truck in for service last week . Truck was purchased brand new 2 years ago. I’ve been having issues with my speakers in the rear staying on and I kept waking up to a dead battery. I brought the truck in when I had time to and was told that I was 100km over my warranty and they would not cover it. They want $189 for a battery $67 for install. I gave the service manager bill a call and left a message seeing if there’s anything that could be done to help my case and Never heard back from him. So I questioned tony the advisor about the speaker most likely being the problem. He told me they were going to run a paracidic draw test and it would take over night to do. Never heard back from the dealership till I called on Monday to find out that they want to charge me an hour of labour for that test aswell. at no point did he ask if I wanted to run the test he just told me they were going to check to see if anything was drawing power . I was led to believe this wasn’t going to cost me anything. I Undertand there are rules when it comes to warranty , However I’m absolutely livid about this extra charge. Not only did they fail to comunicate that the service on my truck had been completed they also failed to inform me about this costing me extra on top of the battery and install . Absolutely appalled with the service at dueck on marine and will never be bringing my vehicle back here .

Rob Proulx

Brent in the parts department is a master at his job, very friendly and knowledgeable person who works extremely efficiently. I will never hesitate to go see him for all my parts needs

Jeff Kerluke

Great service from Lisa Wilson. I told her I was in a hurry, got me in early and out early!!! Called me when my truck was ready, no problems!!

Adnan Khan

(Translated) GMC Delership (Original) GMC Delership

M. B

Do not take your vehicle for service to Dueck on Marine. They will try to milk as much money as possible from your car. They inflate the number of hours they worked on it to get more of your hard earned money. Get a second opinion from a reputable mechanic before authorizing them to do any work. You will find out that Dueck's quotes are three times higher than other mechanics or even other GM dealers.

Andrew Bartanus

My experience purchasing a vehicle at Dueck on Marine was absolutely phenomenal. Jonathan Overton bent over backwards to make sure I had the right vehicle for me at the lowest possible price. It was the best car buying experience of my life.

alex joyce

SAM TORBEY is the guy you want to see when you are looking for a new or used vehicle. The whole staff is very low pressure as it makes the process a lot easier, and makes sure you feel comfy with your purchase. Sam is quite professional and will personally insure that you are satisfied with your decision. Thank you to the whole staff for making the process swift,easy,painless, and not at all stressful. After the purchase the service staff helped us with all the accessories in a quick and easy manner.

Scott Henson

My service advisor Jon Urbano was extremely helpful and friendly, and kept me updated on my car throughout the day.

Ryan Lockhart

Best quality service for your Gm vehicles . Also have a great tire selection

Glen Gibson

The worst service ever. Bunch of thugs.

Tony Wartooth

Bought a brand new vehicle from here in June 2017. Yeah the sales guys were great, it's their job, but it ends there. They sold me a faulty vehicle. Bluetooth is buggy. Doesn't connect right away, I have to use my phone because the controls for the phone in the vehicle don't work. Now on my display for the audio, heat, etc. Where the display for the heat controls are is just a black bar now and I can't even see what heat setting is on. The sales guys would have to be as nice and as good as they are to their customers because who wants a 50$k paper weight? Everytime I talk to service department they tell me that it's supposed to be like that. Not recommending this dealership to anyone I know.

gurjeet nagi

Roberto was the best Duecks salesperson who led me to my dream car!!!!!

rainCaNucKs

Roberto was the best sales person you can buy a car from he helped me buy the corvette of my dreams.

Michel Rheault

I bought a new 2013 Chevy Cruze RS in 2013 from Dueck on Marine and I've had it serviced there regularly. I'm at 62K Kms and I've always been very satisfied with my Cruze and the Dueck Service Department. I recently needed a little body work due to an MVA, took the car in to Nick Fusco, Body Shop manager whom I know from previous work on my 99 Tahoe. As always I requested OEM parts and as always Nick obliged me and my Cruze RS looks as good as new. They were prompt and the car was ready when they told me it would be, detailed inside and out...nice !!! While there, Nick coordinated with Lisa Wilson in the service department to have the brakes done and the semi annual maintenance. Lisa was also very prompt, called with a detailed estimate including an "economy" option for the brakes. I, of course chose the premium option, they went ahead and my car was fully services right away, my bill was exactly as quoted. I highly recommend Dueck on Marine if you, like me, insist on exceptional quality service for your GM vehicles Michel

Rod Palmieri

had my car serviced today lisa and the team were great to deal with. Very friendly and my car was ready when they said it would be . Thanks and see you next time

Shlo Mo

This is a large dealership where service timing is usually off, the parts guys are excellent, and at least they offer a shuttle service.

Steve Heer

Recently, I purchased my vehicle from Dueck on Marine Drive location and I'm very happy with my purchase. Sales person Mr. Mike Hothi definitely makes u feel at home comfort and providing the detailed and best option within your budget. I am very pleased dealing with him and happy for my purchase. Steve Heer

Jk Jassi

Customer service so bad especially THE RECEPTIONIST.

Amber Morgan

Great quality service on my cars tune up and a nice cafe upstairs

Jardine Zabat

They are very friendly and knowledgeable about the products especially Ms. Lorelie Sanchez, thumbs up

Tuan Vu

They lied to me! I brought a used Honda Civic May 2012. I'm selling it now. We take it to a shop for a vehicle inspection and we found out the cradle is bent among other problems. The salesman at Dueck gave me a history report of the car, it only showed minor damage to the car. Maybe I was stupid and naïve for trusting them, but you'd think you could trust a brand like this. Now, I am unable to sell my civic. I'm beyond disappointed and will never take my business here again.

Brian Griffin

We had a crazy and frustrating day looking for cars at a few different dealerships. When we arrived at Duecks we were greated by our sales consultant Jamaal Ahmad. He was very polite no pressure and was only interested in what we wanted and needed. We bought a very good used car from him because of this and the fact that they gave us a very fair counter offer to our original offer and everyone left with a good deal. Thanks Jamall for making our car buying experience a good one. Thanks Dueck you have a return customer

david tabualevu

Just bought a truck from Alex toombs, had a great experience!!

Hilda Dominguez

Roberto have been the best sale person.

Canadian BC

Great time

Hilary Reid

I had an awesome experience with my service advisor Jon Urbano, came in for a oil change and I was gone in under an hour, and even got the car washed and vacuumed! Thanks Dueck on Marine!!

Tyler Barber

Jonathan Overton was the best sales associate I could've asked for. Walkin into a dealership you are concerned the salesman are into helping you just for the sale . However Jonathan made myself and my girlfriend feel like he truly cared about assisting us and giving us a great experience . I would and have advised any family member / friend to deal with dueck Chevrolet and make sure you have Jonathan Overton guide you through the sales process and pick the best vehicle for your situation.

Jaskarn Sekhon

Great quality of work with an even better customer service. I would recommend asking for Paul Rana, everytime I have come in his customer service has been remarkable.

Efren Isonza

Been here for a car service for 10 years. Reliable works, trusted service advisors, and you got peace of mind wherever you're driving those thousand kms. away knowing your engine is as good as new

dnrwo2002

I bought my 2nd car from John Overton! He is the best sales man at Dueck. He will help you get the car at the best price. Definetely recommending him!

Erika Resendiz

It seems that at your office you don't really care about what "customer service" means. I brought my car into your service department because it's making a weird noise which is pretty noticeable. When I ask "Tony" if he was hearing the noise, he says with a very ironic tone "I do not hear anything"... then I asked him to get in the car and close the door ... The sound was very obvious, then he took a look in the machine, and the sound was even stronger. Then he says that sound i is normal. I know my car very well, and I have been driving chevrolet's car since 10 years ago. I know that sound it is not normal... so how does this guy can put in doubt what I am saying about my vehicle?. My car still into the warranty and this guy told me,that you can take a look in my car but I will get charge for it.... Why you will charge me when my vehicle still into warranty? His attitude makes me feel very uncomfortable. I am foreign in this Country and each time I have to deal with a dealership I am feeling scammed. I used to have a very good service from Chevrolet in another Country, I don't know if his attitude towards me was because I am a woman or because I am foreign and my english skills communications are not the best one It seems like delivery a good customer service is not your priority. I am so disappointed and feeling so frustrated about dealing with this in this Country ... I am feeling completely lost, without getting any help for any member of your staff , this is not right at all. I honestly think I should scalate this in another level.

Fahar Shah

They will rip u off. Buy craiglist

Eric Sykes

Dan in sales sold us a great truck. Sales team was awesome. But that's as far as it goes. Service department was a joke. Had my truck in there twice for a wheel alignment and still did not get fixed properly. Instead, the second time around they fixed a "ghost flat" that I had and never phoned me to say anything about it or provide a receipt of the work on it. I checked for a patch. There was none. Bunch of baboons. Seems like they were using this false practice as leverage against me to soften the blow on not fixing my truck properly. I called and left a message for management. And emailed. No response. Shady.

Tom Ilio

I would like to commend Lorelie for exceeding my expectations on my recent visit to Dueck Chevrolet. I was referred to Lorelie from a previous client of hers. Lorelie was very professional, knowledgeable and would consider her a great asset to your sales team. Although you didnt have the vehicle I was interested in. I would definately shop at your dealership again and recommend Lorelie to anybody looking for a vehicle. Excellent experience! 10/10 Thank you Lorelie! Tom.

Mark Thomas

Go see Anthony Noone. He helped me configure an Isuzu NRR based on how I wanted to use it. Wasn't pushy about it. This guy is the best!

Winston Lin

Moe and Joe were great helping me get my new Chevy Volt. They were upfront about everything and were really friendly.

Derek

Sales was pretty good, Financing was great. Their service dept seems all over the place. Didn't listen to my concerns and spent far too long chasing symptoms rather than looking at the actual problem which I brought up initially. GM Canada refused repairs under a special coverage warranty which they said was already done but had no records of it being done. The only saving grace was the new Service manager Bill, he did all he could for me after GM refused warranty. Hopefully he can clean up things a bit in the service dept and make it run more smoothly.

Rory wager

Was very happy with the deal I got from Dueck on marine , I got the truck I wanted and they made it fit my budget, Jon was a great salesman and went above and beyond to make sure i left with what I wanted and for a great price , I would recommend these guys to anyone

Ryan Hoeppner

When I first visited Dueck to search for an used car, I was happily greeted by Jon Overton, who helped me sift through some of their used inventory and surprised me with a vehicle that was practically exactly what I needed. As it was my first vehicle, I was very overwhelmed by everything but Jon and his team at Dueck were quite accommodating and reassuring that they would take care of me. Jon has thus far delivered on his promises and has made sure I'm completely satisfied with my purchase. They work quickly, though I didn't feel too pressured to buy the car unless I was completely satisfied. Thanks again Jon for your patience and continued support with my first car!

Connor O'Neill

Best salesman I have ever come across

glenora2007

I recently purchased a Chevy Bolt from Alex Toombs at Dueck on Marine. Alex gave me excellent service. He is a knowledgeable, conscientious professional. Dueck on Marine is an exceptional dealership. I highly recommend both Alex and Dueck on Marine to anyone in the market for a new vehicle.

Dixie Martin

Front end checking in was uptight

sergio perin

Had a very good experience with the parts department . Very helpful.

Kevin

Nearly 3 hours for an oil change, Booked at 1:15pm see my car go up on jack at 3:00pm. Why even bother booking.

Bianca Ag

Bought my car here excellent service was very quick and easy however 2 years later their service department is the worst!!!!! I bout a maintenance package and yet no one ever knows what's going on EVERY single time I end up having to talk to a manager due to their incompetence. If I pay for a service in advance I expect to get it! If I hadn't purchased the maintenance package I wouldn't step foot in this place again their employees care more about what on their cell phone than customer service.... also an oil change doesn't take 2.5 hours when I made an appointment a week ago! If I could put less than 1 star I would.

Kristaps Cacs

Dueck is great place to choose your car. Edgar was very helpful salesman. Good service.

Daniel Alcock

My experience at dueck on marine was very relaxing. I enjoyed how it was not too serious, jokes were made and at the same time a high level of professionalism. The sales person i worked with was Jonathan, he kept me well informed and was extremely easy to work with. Even though it did not work out for me to get my vehicle there i will 100% recommend this dealership and particularily Jonathan to anyone i know whos in the market.

ethan jones

Like to thank Mr. Overton and everyone at Dueck on Marine for another great experience. Jonny goes above and beyond to help his clients. This was my second purchase with him and won't be the last. He makes you feel at ease with his knowledge and understanding of the vehicles and does not pressure a sale. Jonny will go out of his way to make his clients happy. Thanks again

Pandakuro Neko

Recently ordered a NPR and had it configured and built with Anthony’s help. Well communicated and supportive all the way. Thank you Anthony.

Roberto Dominguez

Best place to buy new and used cars .